[Federal Register Volume 88, Number 174 (Monday, September 11, 2023)]
[Notices]
[Page 62401]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-19489]


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DEPARTMENT OF LABOR


Agency Information Collection Activities; Proposed Extension of 
Information Collection; Improving Customer Experience (OMB Circular A-
11, Section 280 Implementation) for the Department of Labor

ACTION: Notice of availability; request for comments.

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SUMMARY: The Department of Labor (DOL) is submitting this the Office of 
the Assistant Secretary for Administration and Management (OASAM)-
sponsored information collection request (ICR) to the Office of 
Management and Budget (OMB) for review and approval in accordance with 
the Paperwork Reduction Act of 1995 (PRA). Public comments on the ICR 
are invited.

DATES: The OMB will consider all written comments that the agency 
receives on or before November 13, 2023.

ADDRESSES: Written comments and recommendations for the proposed 
information collection should be sent within 60 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular 
information collection by selecting ``Currently under 60-day Review--
Open for Public Comments'' or by using the search function.
    Comments are invited on: (1) whether the collection of information 
is necessary for the proper performance of the functions of the 
Department, including whether the information will have practical 
utility; (2) the accuracy of the agency's estimates of the burden and 
cost of the collection of information, including the validity of the 
methodology and assumptions used; (3) ways to enhance the quality, 
utility and clarity of the information collection; and (4) ways to 
minimize the burden of the collection of information on those who are 
to respond, including the use of automated collection techniques or 
other forms of information technology.

FOR FURTHER INFORMATION CONTACT: Nicole Bouchet by telephone at 202-
693-0213, or by email at <a href="/cdn-cgi/l/email-protection#d3979c9f8c8381928c8386919f9a9093b7bcbffdb4bca5"><span class="__cf_email__" data-cfemail="b6f2f9fae9e6e4f7e9e6e3f4fafff5f6d2d9da98d1d9c0">[email protected]</span></a>.

SUPPLEMENTARY INFORMATION: This information collection activity 
provides a means to garner customer and stakeholder feedback in an 
efficient, timely manner in accordance with the Administration's 
commitment to improving customer service delivery as discussed in 
Section 280 of OMB Circular A-11. As discussed in OMB guidance, 
agencies should identify their highest-impact customer journeys (using 
customer volume, annual program cost, and/or knowledge of customer 
priority as weighting factors) and select touchpoints/transactions 
within those journeys to collect feedback.
    This information collection is subject to the PRA. A Federal agency 
generally cannot conduct or sponsor a collection of information, and 
the public is generally not required to respond to an information 
collection, unless the OMB approves it and displays a currently valid 
OMB Control Number. In addition, notwithstanding any other provisions 
of law, no person shall generally be subject to penalty for failing to 
comply with a collection of information that does not display a valid 
OMB Control Number. See 5 CFR 1320.5(a) and 1320.6.
    DOL seeks PRA authorization for this information collection for 
three (3) years. OMB authorization for an ICR cannot be for more than 
three (3) years without renewal. The DOL notes that information 
collection requirements submitted to the OMB for existing ICRs receive 
a month-to-month extension while they undergo review.
    Type of Review: Extension.
    Agency: DOL-OASAM.
    Title of Collection: Improving Customer Experience (OMB Circular A-
11, Section 280 Implementation) for the Department of Labor.
    OMB Number: 1225-0093.
    Affected Public: Individuals and Households; Private Sector; not-
for-profit institutions; State, Local and Tribal Governments.
    Number of Respondents: 2,003,550.
    Number of Responses: 2,003,550.
    Annual Burden Hours: 102,225 hours.
    Annual Respondent or Recordkeeper Cost: $0.

(Authority: 44 U.S.C. 3507(a)(1)(D))

Nicole Bouchet,
Acting Departmental Clearance Officer.
[FR Doc. 2023-19489 Filed 9-8-23; 8:45 am]
BILLING CODE 4510-04-P


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