Federal Register / Vol. 88, No. 169 / Friday, September 1, 2023 / Notices 60503 

eligibility for assistance under part I of 

the Foreign Assistance Act by reason of 

application of the Foreign Assistance 

Act or any other provision of law for FY 

2024. 

[FR Doc. 2023–18891 Filed 8–31–23; 8:45 am] 

BILLING CODE 9211–03–P 

NATIONAL AERONAUTICS AND 

SPACE ADMINISTRATION 

[Notice: 23–093] 

Name of Information Collection: 

Improving Customer Experience (OMB 

Circular A–11, Section 280 

Implementation) 

AGENCY: National Aeronautics and 

Space Administration (NASA). 

ACTION: Notice of information collection. 

SUMMARY: The National Aeronautics and 

Space Administration (NASA) as part of 

its continuing effort to reduce 

paperwork and respondent burden, is 

announcing an opportunity for public 

comment on a new proposed collection 

of information by the Agency. Under the 

Paperwork Reduction Act of 1995 

(PRA), Federal agencies are required to 

publish notice in the Federal Register 

concerning each proposed collection of 

information, and to allow 30 days for 

public comment in response to the 

notice. This notice solicits comments on 

new collection proposed by the Agency. 

DATES: Comments are due by October 2, 

2023. 

ADDRESSES: Submit comments 

identified by Information Collection 

2700–0181, Improving Customer 

Experience (OMB Circular A–11, 

Section 280 Implementation), by any of 

the following methods: 

• Federal eRulemaking portal: 

https://www.regulations.gov. Follow the 

instructions for submitting comments. 

Comments submitted electronically, 

including attachments to https://

www.regulations.gov, will be posted to 

the docket unchanged. 

• By mail: Bill Edwards-Bodmer, 

NASA Clearance Officer, NASA 

Headquarters, 300 E Street SW, JF0000, 

Washington, DC 20546, 757–864–7998, 

or b.edwards-bodmer@nasa.gov. 

Instructions: Please submit comments 

only and cite Information Collection 

2700–0181, Improving Customer 

Experience (OMB Circular A–11, 

Section 280 Implementation), in all 

correspondence related to this 

collection. To confirm receipt of your 

comment(s), please check 

regulations.gov, approximately two-tothree business days after submission to 

verify posting (except allow 30 days for 

posting of comments submitted by 

mail). 

FOR FURTHER INFORMATION CONTACT: 

Requests for additional information or 

copies of the information collection 

instrument(s) and instructions should 

be directed to Bill Edwards-Bodmer, 

NASA Clearance Officer, NASA 

Headquarters, 300 E Street SW, JF0000, 

Washington, DC 20546, 757–864–7998, 

or b.edwards-bodmer@nasa.gov. 

SUPPLEMENTARY INFORMATION: 

I. Abstract 

Under the PRA, (44 U.S.C. 3501– 

3520) Federal agencies must obtain 

approval from the Office of Management 

and Budget (OMB) for each collection of 

information they conduct or sponsor. 

‘‘Collection of information’’ is defined 

in 44 U.S.C. 3502(3) and 5 CFR 

1320.3(c) and includes Agency requests 

or requirements that members of the 

public submit reports, keep records, or 

provide information to a third party. 

Section 3506(c)(2)(A) of the PRA 

requires Federal agencies to provide a 

60-day notice in the Federal Register 

concerning each proposed collection of 

information, including each proposed 

extension of an existing collection of 

information, before submitting the 

collection to OMB for approval. To 

comply with this requirement, NASA is 

publishing notice of the proposed 

collection of information set forth in 

this document. 

Whether seeking a loan, Social 

Security benefits, veterans benefits, or 

other services provided by the Federal 

Government, individuals and businesses 

expect Government customer services to 

be efficient and intuitive, just like 

services from leading private-sector 

organizations. Yet the 2016 American 

Consumer Satisfaction Index and the 

2017 Forrester Federal Customer 

Experience Index show that, on average, 

Government services lag nine 

percentage points behind the private 

sector. 

A modern, streamlined and 

responsive customer experience means: 

Raising government-wide customer 

experience to the average of the private 

sector service industry; developing 

indicators for high-impact Federal 

programs to monitor progress towards 

excellent customer experience and 

mature digital services; and providing 

the structure (including increasing 

transparency) and resources to ensure 

customer experience is a focal point for 

agency leadership. To support this, 

OMB Circular A–11 Section 280 

established government-wide standards 

for mature customer experience 

organizations in government and 

measurement. To enable Federal 

programs to deliver the experience 

taxpayers deserve, they must undertake 

three general categories of activities: 

Conduct ongoing customer research, 

gather and share customer feedback, and 

test services and digital products. 

These data collection efforts may be 

either qualitative or quantitative in 

nature or may consist of mixed 

methods. Additionally, data may be 

collected via a variety of means, 

including but not limited to electronic 

or social media, direct or indirect 

observation (i.e., in person, video and 

audio collections), interviews, 

questionnaires, surveys, and focus 

groups. NASA will limit its inquiries to 

data collections that solicit strictly 

voluntary opinions or responses. Steps 

will be taken to ensure anonymity of 

respondents in each activity covered by 

this request. 

The results of the data collected will 

be used to improve the delivery of 

Federal services and programs. It will 

include the creation of personas, 

customer journey maps, and reports and 

summaries of customer feedback data 

and user insights. It will also provide 

government-wide data on customer 

experience that can be displayed on 

performance.gov to help build 

transparency and accountability of 

Federal programs to the customers they 

serve. 

II. Methods of Collection 

NASA will collect this information by 

electronic means when possible, as well 

as by mail, fax, telephone, technical 

discussions, and in-person interviews. 

III. Data 

Title: Improving Customer Experience 

(OMB Circular A–11, Section 280 

Implementation). 

OMB Number: 2700–0181. 

Type of Review: Extension. 

Affected Public: Collections will be 

targeted to the solicitation of opinions 

from respondents who have experience 

with the program or may have 

experience with the program in the near 

future. For the purposes of this request, 

‘‘customers’’ are individuals, 

businesses, and organizations that 

interact with a Federal Government 

agency or program, either directly or via 

a Federal contractor. This could include 

individuals or households; businesses 

or other for-profit organizations; not-forprofit institutions; State, local or Tribal 

governments; Federal Government; and 

Universities. 

Estimated Number of Respondents: 

2,001,550. 

Estimated Time per Response: Varied, 

dependent upon the data collection 


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60504 Federal Register / Vol. 88, No. 169 / Friday, September 1, 2023 / Notices 

method used. The possible response 

time to complete a questionnaire or 

survey may be 3 minutes or up to 2 

hours to participate in an interview. 

Estimated Total Annual Burden 

Hours: 101,125. 

Estimated Total Annual Cost to 

Public: $0. 

IV. Request for Comments 

Comments are invited on: (1) Whether 

the proposed collection of information 

is necessary for the proper performance 

of the functions of NASA, including 

whether the information collected has 

practical utility; (2) the accuracy of 

NASA’s estimate of the burden 

(including hours and cost) of the 

proposed collection of information; (3) 

ways to enhance the quality, utility, and 

clarity of the information to be 

collected; and (4) ways to minimize the 

burden of the collection of information 

on respondents, including automated 

collection techniques or the use of other 

forms of information technology. 

Comments submitted in response to 

this notice will be summarized and 

included in the request for OMB 

approval of this information collection. 

They will also become a matter of 

public record. 

William Edwards-Bodmer, 

NASA PRA Clearance Officer. 

[FR Doc. 2023–18956 Filed 8–31–23; 8:45 am] 

BILLING CODE 7510–13–P 

NATIONAL AERONAUTICS AND 

SPACE ADMINISTRATION 

[Notice: 23–092] 

Name of Information Collection: NASA 

Complaint of Discrimination Form 1355 

AGENCY: National Aeronautics and 

Space Administration (NASA). 

ACTION: Notice of information collection. 

SUMMARY: The National Aeronautics and 

Space Administration, as part of its 

continuing effort to reduce paperwork 

and respondent burden, invites the 

general public and other Federal 

agencies to take this opportunity to 

comment on proposed and/or 

continuing information collections. 

DATES: Comments are due by October 

31, 2023. 

ADDRESSES: Written comments and 

recommendations for this information 

collection should be sent within 60 days 

of publication of this notice to 

www.reginfo.gov/public/do/PRAMain. 

Find this particular information 

collection by selecting ‘‘Currently under 

60-day Review—Open for Public 

Comments’’ or by using the search 

function. 

FOR FURTHER INFORMATION CONTACT: 

Requests for additional information or 

copies of the information collection 

instrument(s) and instructions should 

be directed to Bill Edwards-Bodmer, 

NASA Clearance Officer, NASA 

Headquarters, 300 E Street SW, JF0000, 

Washington, DC 20546, 757–864–7998, 

or b.edwards-bodmer@nasa.gov. 

SUPPLEMENTARY INFORMATION: 

I. Abstract 

Federal agencies are required by 

statute not to engage in discrimination 

on the bases of race, color, religion, sex, 

national origin, age, disability, genetic 

information, or retaliation. A Federal 

employee, former employee, or job 

applicant who believes s/he was 

discriminated against has a right to file 

a complaint with the agency’s office 

responsible for its Equal Employment 

Opportunity (EEO) programs. Federal 

agencies must offer pre-complaint 

counseling or EEO alternative dispute 

resolution (EEO ADR) to individuals 

who allege that they were discriminated 

against by the agency. If pre-complaint 

counseling or EEO ADR does not resolve 

the dispute(s), the individual can file a 

formal discrimination complaint with 

the agency’s EEO office. 

II. Methods of Collection 

Title 29 of the Code of Federal 

Regulations (CFR) part 1614 section 104 

requires agencies to establish 

procedures for processing individual 

and class complaints of discrimination 

that include the provisions contained in 

29 CFR 1614.105 through 1614.110 and 

in § 1614.204, which are consistent 

with all other applicable Federal EEO 

regulations and complaint processing 

requirements contained in the Equal 

Employment Opportunity Commission 

(EEOC) Management Directives (MD). 

When an individual decides to pursue 

the formal discrimination complaint 

process, EEOC MD 110 requires that the 

formal complaint must be: 

• In writing; 

• Specific with regard to the claim(s) 

that the individual raised in precomplaint counseling and that the 

person wishes to pursue; 

• Must be signed by the individual 

and/or his or her representative; and 

• Must be filed within fifteen (15) 

calendar days from the date s/he 

receives the Notice of Right to File a 

Discrimination Complaint. 

Consequently, NASA established NF– 

1355P form to ensure the individual 

who wishes to utilize the EEO process 

complies with the requirements listed 

above. 

III. Data 

Title: Formal Discrimination 

Complaint Form. 

OMB Number: 2700–0163. 

Type of Review: Reinstatement of 

existing information collection. 

Affected Public: Individuals who wish 

to file a formal discrimination 

complaint against NASA. 

Estimated Annual Number of 

Activities: 60. 

Estimated Number of Respondents 

per Activity: 1. 

Annual Responses: 60. 

Estimated Time per Response: 30 

minutes. 

Estimated Total Annual Burden 

Hours: 30 hours. 

IV. Request for Comments 

Comments are invited on: (1) Whether 

the proposed collection of information 

is necessary for the proper performance 

of the functions of NASA, including 

whether the information collected has 

practical utility; (2) the accuracy of 

NASA’s estimate of the burden 

(including hours and cost) of the 

proposed collection of information; (3) 

ways to enhance the quality, utility, and 

clarity of the information to be 

collected; and (4) ways to minimize the 

burden of the collection of information 

on respondents, including automated 

collection techniques or the use of other 

forms of information technology. 

Comments submitted in response to 

this notice will be summarized and 

included in the request for OMB 

approval of this information collection. 

They will also become a matter of 

public record. 

William Edwards-Bodmer, 

NASA PRA Clearance Officer. 

[FR Doc. 2023–18960 Filed 8–31–23; 8:45 am] 

BILLING CODE 7510–13–P 

NUCLEAR REGULATORY 

COMMISSION 

[Docket No. 50–341; NRC–2023–0146] 

DTE Electric Company; Fermi, Unit 2 

AGENCY: Nuclear Regulatory 

Commission. 

ACTION: License amendment application; 

opportunity to comment, request a 

hearing, and petition for leave to 

intervene. 

SUMMARY: The U.S. Nuclear Regulatory 

Commission (NRC, the Commission) is 

considering issuance of an amendment 

to Renewed Facility Operating License 

No. NPF–43, issued to DTE Electric 

Company, for operation of Fermi, Unit 


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