Federal Register / Vol. 88, No. 178 / Friday, September 15, 2023 / Notices 63677 

policies, practices, and matters affecting 

working conditions. 

POLICIES AND PRACTICES FOR STORAGE OF

RECORDS: 

Records are maintained electronically 

on computer storage devices such as 

servers and cloud storage. The computer 

storage devices are located at the FSCAustin; iMove backups will be 

maintained at a disaster recovery site 

designated by Microsoft Azure 

Government. Computer records are 

maintained in a secure password 

protected environment. 

POLICIES AND PRACTICES FOR RETRIEVAL OF

RECORDS: 

These records may be retrieved using 

various combinations of name or charge 

card number of the individual on whom 

the records are maintained. Electronic 

file records are retrieved by name and/ 

or travel authorization number. 

POLICIES AND PRACTICES FOR RETENTION AND

DISPOSAL OF RECORDS: 

Records in this system are retained 

and disposed of in accordance with the 

schedule approved by the Archivist of 

the United States, General Records 

Schedule 1.1, Item number 10. 

ADMINISTRATIVE, TECHNICAL, AND PHYSICAL

SAFEGUARDS: 

Access to these records is restricted to 

authorized VA employees or 

contractors, on a ‘‘need to know’’ basis. 

Offices where these records are 

maintained are locked after working 

hours and are protected from outside 

access by the Federal Protective Service, 

other security officers and alarm 

systems. Access to computerized 

records is restricted to authorized VA 

employees or contractors, by means of 

unique user identification and 

passwords. 

Security controls used to protect 

personal sensitive data are 

commensurate with those required for 

an information system rated moderate 

for confidentiality, integrity, and 

availability, as prescribed in NIST 

Special Publication, 800–53, 

‘‘Recommended Security Controls for 

Federal Information Systems,’’ Revision 

4. Administrative controls include the 

policies and procedures governing the 

agency program and systems operated 

within, background investigations for 

privileged users, and rules of behavior. 

Technical controls include role-based, 

user access controls and data 

encryption. 

RECORD ACCESS PROCEDURES: 

Individuals seeking information on 

the existence and content of records in 

this system pertaining to them should 

contact the system manager in writing 

as indicated above. A request for access 

to records must contain the requester’s 

full name, address, telephone number, 

be signed by the requester, and describe 

the records sought in sufficient detail to 

enable VA personnel to locate them 

with a reasonable amount of effort. 

CONTESTING RECORD PROCEDURES: 

Individuals seeking to contest or 

amend records in this system pertaining 

to them should contact the system 

manager in writing as indicated above. 

A request to contest or amend records 

must state clearly and concisely what 

record is being contested, the reasons 

for contesting it, and the proposed 

amendment to the record. 

NOTIFICATION PROCEDURES: 

Generalized notice is provided by the 

publication of this notice. For specific 

notice, see Record Access Procedure, 

above. 

EXEMPTIONS PROMULGATED FOR THE SYSTEM: 

None. 

HISTORY: 

70 FR 7320 (February 11, 2005); 74 FR 

14618 (March 31, 2009); 80 FR 54370 

(September 9, 2015); 86 FR 52550 

(September 21, 2021). 

[FR Doc. 2023–20052 Filed 9–14–23; 8:45 am] 

BILLING CODE P 

DEPARTMENT OF VETERANS 

AFFAIRS 

[OMB Control No. 2900–0829] 

Agency Information Collection Activity 

Under OMB Review: Income and Asset 

Statement in Support of Claim for 

Pension or Parents’ Dependency and 

Indemnity Compensation (DIC) 

AGENCY: Veterans Benefits 

Administration, Department of Veterans 

Affairs. 

ACTION: Notice. 

SUMMARY: In compliance with the 

Paperwork Reduction Act (PRA) of 

1995, this notice announces that the 

Veterans Benefits Administration, 

Department of Veterans Affairs, will 

submit the collection of information 

abstracted below to the Office of 

Management and Budget (OMB) for 

review and comment. The PRA 

submission describes the nature of the 

information collection and its expected 

cost and burden and it includes the 

actual data collection instrument. 

DATES: Written comments and 

recommendations on the proposed 

collection of information should be 

received on or before September 5, 

2023. 

FOR FURTHER INFORMATION CONTACT: 

Maribel Aponte, Office of Enterprise 

and Integration, Data Governance 

Analytics (008), 810 Vermont Ave. NW, 

Washington, DC 20420, (202) 266–4688 

or email maribel.aponte@va.gov. Please 

refer to ‘‘OMB Control No. 2900–0829’’ 

in any correspondence. 

SUPPLEMENTARY INFORMATION: 

Authority: U.S. Code: 38 U.S.C. 1503; 

U.S. Code: 38 U.S.C. 1541; U.S. Code: 38 

U.S.C. 1543; U.S. Code: 38 U.S.C. 1315. 

Title: VA Form 21P–0969, Income and 

Asset Statement in Support of Claim for 

Pension or Parents’ Dependency and 

Indemnity Compensation (DIC). 

OMB Control Number: 2900–0829. 

Type of Review: Revision of a 

currently approved collection. 

Abstract: The Department of Veterans 

Affairs (VA) through its Veterans 

Benefits Administration (VBA) 

administers an integrated program of 

benefits and services, established by 

law, for Veterans, service personnel, and 

their dependents and/or beneficiaries. 

Title 38 U.S.C. 5101(a), 38 CFR 1502, 38 

CFR 1503 provides that a specific claim 

in the form provided by the Secretary 

must be filed in order for benefits to be 

paid to any individual under the laws 

administered by the Secretary. VA Form 

21P–0969, Income and Asset Statement 

in Support of Claim for Pension or 

Parents’ Dependency and Indemnity 

Compensation (DIC), is the prescribed 

form for Veterans Pension applications. 

The following updates were made: 

• Reorganized the layout to group 

instructions first, then questions. 

• Income and asset types reorganized 

for easier completion by claimants and 

faster processing. 

• Income and Asset information has 

been expanded. 

• Updated instructions. 

• New standardization data points; to 

include optical character recognition 

boxes. This is a non-substantive change. 

• Date range added to better aid in 

processing and allows for claimants to 

report historical information. 

• Specific options provided for 

specific questions to reduce ambiguity. 

• Questions regarding trusts and 

annuities expanded to reduce 

development. 

• Signature blocks added to allow for 

standalone submissions. 

An agency may not conduct or 

sponsor, and a person is not required to 

respond to a collection of information 

unless it displays a currently valid OMB 

control number. The Federal Register 

Notice with a 60-day comment period 

soliciting comments on this collection 


ddrumheller on DSK120RN23PROD with NOTICES1
63678 Federal Register / Vol. 88, No. 178 / Friday, September 15, 2023 / Notices 

of information was published at 88 FR 

43171 on July 6, 2023, pages 43171– 

43172. 

Affected Public: Individuals and 

households. 

Estimated Annual Burden: 22,917 

hours. 

Estimated Average Burden per 

Respondent: 25 minutes. 

Frequency of Response: One time, or 

as needed. 

Estimated Number of Respondents: 

55,000. 

By direction of the Secretary. 

Maribel Aponte, 

VA PRA Clearance Officer, Office of 

Enterprise and Integration, Data Governance 

Analytics, Department of Veterans Affairs. 

[FR Doc. 2023–20001 Filed 9–14–23; 8:45 am] 

BILLING CODE 8320–01–P 

DEPARTMENT OF VETERANS 

AFFAIRS 

Privacy Act of 1974; System of 

Records 

AGENCY: Department of Veterans Affairs 

(VA), Veterans Health Administration 

(VHA). 

ACTION: Notice of a modified system of 

records. 

SUMMARY: Pursuant to the Privacy Act of 

1974, notice is hereby given that the VA 

is modifying the system of records 

entitled, ‘‘Customer Relationship 

Management System (CRMS)-VA’’ 

(155VA10NB). This system is used for 

historical reference, quality assurance, 

training, and statistical reporting. 

DATES: Comments on this modified 

system of records must be received no 

later than 30 days after date of 

publication in the Federal Register. If 

no public comment is received during 

the period allowed for comment or 

unless otherwise published in the 

Federal Register by the VA, the 

modified system of records will become 

effective a minimum of 30 days after 

date of publication in the Federal 

Register. If VA receives public 

comments, VA shall review the 

comments to determine whether any 

changes to the notice are necessary. 

ADDRESSES: Comments may be 

submitted through www.Regulations.gov 

or mailed to VA Privacy Service, 810 

Vermont Avenue NW, (005X6F), 

Washington, DC 20420. Comments 

should indicate that they are submitted 

in response to ‘‘Customer Relationship 

Management System (CRMS)-VA’’ 

(155VA10NB). Comments received will 

be available at regulations.gov for public 

viewing, inspection or copies. 

FOR FURTHER INFORMATION CONTACT: 

Stephania Griffin, Veterans Health 

Administration (VHA) Chief Privacy 

Officer, Department of Veterans Affairs, 

810 Vermont Avenue NW, Washington, 

DC 20420; telephone 704–245–2492 

(Note: this is not a toll-free number) or 

Stephania.griffin@va.gov. 

SUPPLEMENTARY INFORMATION: VA is 

amending the system of records by 

revising the System Number; System 

Location; System Manager; Purpose of 

the System; Categories of Records in the 

System; Records Source Categories; 

Routine Uses of Records Maintained in 

the System; Policies and Practices for 

Retention and Disposal of Records; and 

Administrative Technical and Physical 

Safeguards. VA is republishing the 

system notice in its entirety. 

The System Number is being updated 

from 155VA10NB to 155VA10 to reflect 

the current VHA organizational routing 

symbol. 

The System Location and the 

Administrative, Technical and Physical 

Safeguards sections are being updated to 

replace Health Resource Center with 

VHA Member Services. The System 

Location will also be updated to 

include, ‘‘Information from these 

records or copies of these records may 

be maintained at VA Enterprise Cloud 

Data Centers/Amazon Web Services, 

1915 Terry Avenue, Seattle, WA 

98101.’’ 

The System Manager is updated to 

replace Chief Business Officer (10NB), 

with Deputy Under Secretary for Health 

and Operations, VHA Member Services. 

Also, Director, Health Resource Center 

is replaced with Director, VHA Member 

Services. 

The Purpose of the System is being 

modified to include, ‘‘tracking and 

managing inbound and outbound 

customer contacts across channels (e.g., 

telephone, email, mail, chat), and 

maintaining customer support history. 

These records are used by Member 

Services Call Center agents to provide 

customer support to Veterans and their 

family members by allowing agents to 

resolve inbound calls and achieve firstcall resolution as well as provide an 

efficient desktop, workflow, contact 

history and knowledge management 

capabilities. These records are also used 

to answer Veteran questions about VA 

and their care and enhance VA’s ability 

to provide timely, valid responses to 

Veteran inquiries about benefits, 

eligibility and other matters.’’ 

The Categories of Records in the 

System is being updated to include 

name and Social Security Number. 

The Record Source Categories is being 

modified to include, ‘‘VA information 

systems, including but not limited to, 

Health Data Repository, Veterans 

Experience Integration Solution, VA 

Profile, Consolidated Copayment 

Processing Center System, and Master 

Person Index.’’ 

Routine Use number 8 is being 

removed, which states, ‘‘Disclosure may 

be made to those officers and employees 

of the agency that maintains the record 

who have a need for the record in the 

performance of their duties.’’ Routine 

use number 8 will now be replaced with 

a new routine use to state, ‘‘To another 

Federal agency or Federal entity, when 

VA determines that information from 

this system of records is reasonably 

necessary to assist the recipient agency 

or entity in (1) responding to a 

suspected or confirmed breach or (2) 

preventing, minimizing, or remedying 

the risk of harm to individuals, the 

recipient agency or entity (including its 

information systems, programs and 

operations), the Federal Government, or 

national security, resulting from a 

suspected or confirmed breach.’’ 

Policies and Practices for Storage of 

Records is being updated to remove the 

VA Office of Information Technology 

(OIT) approved location. 

Policies and Practices for Retention 

and Disposal of Records is being 

updated to remove, ‘‘Electronic Service 

Records are purged when they are no 

longer needed for current operation.’’ 

This section is updated to state, ‘‘CRMS 

records will be maintained and 

disposed of in accordance with the 

schedule approved by the Archivist of 

the United States, Records Control 

Schedule (RCS) 10–1, 1925.1, Destroy 1 

year after resolved, or when no longer 

needed for business use, whichever is 

appropriate.’’ 

Administrative, Technical and 

Physical Safeguards is being updated to 

include number 6, ‘‘VA Enterprise 

Cloud data storage conforms to security 

protocols as stipulated in VA Directives 

6500 and 6517. Access control 

standards are stipulated in specific 

agreements with cloud vendors to 

restrict and monitor access.’’ 

The Report of Intent to Amend a 

System of Records Notice and an 

advance copy of the system notice have 

been sent to the appropriate 

Congressional committees and to the 

Director of the Office of Management 

and Budget (OMB) as required by 5 

U.S.C. 552a(r) (Privacy Act) and 

guidelines issued by OMB (65 FR 

77677), December 12, 2000. 

Signing Authority 

The Senior Agency Official for 

Privacy, or designee, approved this 

document and authorized the 


ddrumheller on DSK120RN23PROD with NOTICES1