[Federal Register Volume 88, Number 174 (Monday, September 11, 2023)]
[Notices]
[Pages 62374-62376]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-19454]


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GENERAL SERVICES ADMINISTRATION

[Notice-ID-2023-04; Docket No.2023-0002; Sequence No. 24]


Privacy Act of 1974; Notice of a New System of Records

AGENCY: Office of the Chief Privacy Officer, General Services 
Administration (GSA).

ACTION: Notice.

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SUMMARY: GSA seeks to establish a new system of records for the Federal 
Service Desk (FSD) Program. The purpose of the system of records is to 
collect contact information, including usernames, email addresses and 
phone numbers, to support users of Integrated Award Environment (IAE) 
applications.

DATES: This system of records will go into effect without further 
notice on October 11, 2023 unless otherwise revised pursuant to 
comments received.

ADDRESSES: You may submit comments via email to the GSA Privacy Act 
Officer: <a href="/cdn-cgi/l/email-protection#ea8d998bc49a98839c8b89938b899eaa8d998bc48d859c"><span class="__cf_email__" data-cfemail="026571632c72706b7463617b636176426571632c656d74">[email protected]</span></a>, or mail to the Privacy Office (IDE), 
GSA, 1800 F Street NW, Washington, DC 20405.

FOR FURTHER INFORMATION CONTACT: Richard Speidel, Chief Privacy 
Officer, GSA, by email at <a href="/cdn-cgi/l/email-protection#721501135c02001b0413110b131106321501135c151d04"><span class="__cf_email__" data-cfemail="8ee9fdefa0fefce7f8efedf7efedfacee9fdefa0e9e1f8">[email protected]</span></a> or by phone at 202-
969-5830.

SUPPLEMENTARY INFORMATION: 

SYSTEM NAME AND NUMBER:
    GSA/FSD-1.

SECURITY CLASSIFICATION:
    Unclassified.

SYSTEM LOCATION:
    GSA Federal Acquisition Service (FAS) is the owner and is 
responsible for the system. The system is hosted, operated, and 
maintained by contractors. Records are maintained in an electronic form 
on a Software as a Service (SaaS) platform, within the United States. 
Contact the system manager for additional information.

SYSTEM MANAGER(S):
    Salomeh Ghorbani, Acting Director Outreach and Stakeholder 
Engagement for the IAE Program Management Office, GSA, FAS, 1800 F 
Street Washington, DC 20405.

AUTHORITY FOR MAINTENANCE OF THE SYSTEM:
    Federal Acquisition Regulation (FAR) Subparts 4.11 and 52.204, 2 
CFR, Subtitle A, Chapter I, and Part 25, and 40 U.S.C. 121(c).

PURPOSE(S) OF THE SYSTEM:
    The primary purpose of the FSD is to provide services to support 
users of current and future IAE applications. This support assists 
users in all Department of Defense and Civilian Departments and 
Agencies in the Federal Government, as well as all other users of the 
IAE.

CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM:
    Any entity to bid on and get paid for federal contracts or to 
receive federal funds. These include for-profit businesses, nonprofits, 
government contractors, government subcontractors, state governments, 
and local municipalities.

CATEGORIES OF RECORDS IN THE SYSTEM:
    The system collects necessary information from individuals and 
entities seeking to do business with the U.S. Government. The data 
elements collected include full name, email address, and phone number.

RECORD SOURCE CATEGORIES:
    Information is obtained from individuals and entities seeking to do 
business with the U.S. Government.

[[Page 62375]]

ROUTINE USES OF RECORDS MAINTAINED IN THE SYSTEM, INCLUDING CATEGORIES 
OF USERS AND PURPOSES OF SUCH USES:
    In addition to those disclosures generally permitted under 5 U.S.C. 
552a(b) of the Privacy Act, all or a portion of the records or 
information contained in this system may be disclosed to authorized 
entities, as is determined to be relevant and necessary, outside GSA as 
a routine use pursuant to 5 U.S.C. 552a(b)(3) as follows:
    a. By contracting officers and other Federal, state, local or 
tribal government employees involved in procuring goods and services 
with federal funds or administering Federal financial assistance 
programs or benefits to determine a party's eligibility status to 
participate in Federal procurement and non-procurement programs.
    b. To an appropriate federal, state, tribal, local, international, 
or foreign law enforcement agency or other appropriate authority 
charged with investigating or prosecuting a violation or enforcing or 
implementing a law, rule, regulation, or order, where a record, either 
on its face or in conjunction with other information, indicates a 
violation or potential violation of law, which includes criminal, 
civil, or regulatory violations.
    c. To the Department of Justice (DOJ) or other federal agency 
conducting litigation or in proceedings before any court, adjudicative 
or administrative body, when: (a) GSA or any component thereof, or (b) 
any employee of GSA in his/her official capacity, or (c) any employee 
of GSA in his/her individual capacity where DOJ or GSA has agreed to 
represent the employee, or (d) the United States or any agency thereof, 
is a party to the litigation or has an interest in such litigation, and 
GSA determines that the records are both relevant and necessary to the 
litigation.
    d. To a court in connection with any litigation or settlement 
discussions regarding claims by or against GSA, to the extent that GSA 
determines the disclosure of the information is relevant and necessary 
to the litigation or discussions.
    e. To an appeal, grievance, hearing, or complaints examiner; an 
equal employment opportunity investigator, arbitrator, or mediator; and 
an exclusive representative or other person authorized to investigate 
or settle a grievance, complaint, or appeal filed by an individual who 
is the subject of the record.
    f. To the National Archives and Records Administration (NARA) for 
records management purposes.
    g. To the Office of Personnel Management (OPM), the Office of 
Management and Budget (OMB), and the Government Accountability Office 
(GAO) in accordance with their responsibilities for evaluating federal 
programs.
    h. To a Member of Congress or his or her staff on behalf of and at 
the request of the individual who is the subject of the record.
    i. To another federal agency or federal entity, when GSA determines 
that information from this system of records is reasonably necessary to 
assist the recipient agency or entity in (1) responding to a suspected 
or confirmed breach or (2) preventing, minimizing, or remedying the 
risk of harm to individuals, the recipient agency or entity (including 
its information systems, programs, and operations), the federal 
government, or national security, resulting from a suspected or 
confirmed breach.
    j. To appropriate agencies, entities, and persons when (1) GSA 
suspects or has confirmed that the security or confidentiality of 
information in the system of records has been compromised; (2) GSA has 
determined that as a result of the suspected or confirmed compromise 
there is a risk of harm to economic or property interests, identity 
theft or fraud, or harm to the security or integrity of this system or 
other systems or programs (whether maintained by GSA or another agency 
or entity) that rely upon the compromised information; and (3) the 
disclosure made to such agencies, entities, and persons is reasonably 
necessary to assist in connection with GSA's efforts to respond to the 
suspected or confirmed compromise and prevent, minimize, or remedy such 
harm.
    k. To agencies, to compare such records to other agencies' systems 
of records or to non-Federal records, in coordination with an Office of 
Inspector General (OIG) in conducting an audit, investigation, 
inspection, evaluation, or some other review as authorized by the 
Inspector General Act.

POLICIES AND PRACTICES FOR STORAGE OF RECORDS:
    All records are stored in a secure data center. PII is encrypted in 
transit, encrypted at rest, and not viewable by other users.

POLICIES AND PRACTICES FOR RETRIEVAL OF RECORDS:
    FSD manages system and data access through role-based access 
controls. GSA requires all FSD personnel supporting the system to 
undergo background investigations and signing of Rules of Behavior. 
Non-FSD personnel (i.e., customer users) are required to authenticate 
through Login.gov when accessing FSD for ticket status or creation and 
are limited by system restrictions to only viewing and adding comments 
to their own tickets.

POLICIES AND PRACTICES FOR RETENTION AND DISPOSAL OF RECORDS:
    System records are retained and disposed in accordance with GSA 
records maintenance and disposition schedules and 1820.2 CIO GSA 
Records Management Program, the requirements of the Recovery Board, and 
the National Archives and Records Administration (NARA).

ADMINISTRATIVE, TECHNICAL, AND PHYSICAL SAFEGUARDS:
    System records are safeguarded in accordance with the requirements 
of the Privacy Act, the Computer Security Act, and the FSD Security 
Plan. System roles are assigned with specific permissions to allow or 
prevent accessing certain information. Technical, administrative, and 
personnel security measures are implemented to ensure confidentiality 
and integrity of the system data that is stored, processed, and 
transmitted, including password protection and other appropriate 
security measures.

RECORD ACCESS PROCEDURES:
    Requests for access to records should be directed to the system 
manager. Individuals seeking access to their records in this system of 
records may submit a request by following the instructions provided in 
41 CFR part 105-64.2.

CONTESTING RECORD PROCEDURES:
    Individuals wishing to contest the content of records about 
themselves contained in this system of records should contact the 
system manager at the address above. See 41 CFR part 105-64.4 for full 
details on what to include in a Privacy Act amendment request.

NOTIFICATION PROCEDURES:
    Individuals seeking notification of any records about themselves 
contained in this system of records should contact the system manager 
at the address above. Follow the procedures on accessing records in 41 
CFR part 105-64.2 to request such notification.

EXEMPTIONS PROMULGATED FOR THE SYSTEM:
    None.

[[Page 62376]]

HISTORY:
    N/A.

Richard Speidel,
Chief Privacy Officer, Office of the Deputy Chief Information Officer, 
General Services Administration.
[FR Doc. 2023-19454 Filed 9-8-23; 8:45 am]
BILLING CODE P


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