[Federal Register Volume 88, Number 177 (Thursday, September 14, 2023)]
[Notices]
[Pages 63139-63148]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-19812]


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POSTAL SERVICE


Privacy Act; System of Records

AGENCY: Postal Service\TM\.

ACTION: Notice of a modified system of records.

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SUMMARY: The United States Postal Service\TM\ (USPS\TM\) is proposing 
to revise one General and one Customer Privacy Act Systems of Records. 
These updates are being made to support an initiative to implement a 
platform to manage Application Program Interfaces (APIs).

DATES: These revisions will become effective without further notice on 
October 16, 2023, unless comments received on or before that date 
result in a contrary determination.

ADDRESSES: Comments may be submitted via email to the Privacy and 
Records Management Office, United States Postal Service Headquarters 
(<a href="/cdn-cgi/l/email-protection#7e0b0d0e0d0e0c17081f1d07181b1a0c1b1910110a171d1b3e0b0d0e0d50191108"><span class="__cf_email__" data-cfemail="aadfd9dad9dad8c3dccbc9d3cccfced8cfcdc4c5dec3c9cfeadfd9dad984cdc5dc">[email protected]</span></a>). Arrangements to view copies of any 
written comments received, to facilitate public inspection, will be 
made upon request.

FOR FURTHER INFORMATION CONTACT: Janine Castorina, Chief Privacy and 
Records Management Officer, Privacy and Records Management Office at 
<a href="/cdn-cgi/l/email-protection#295c5a595a595b405f484a504f4c4d5b4c4e47465d404a4c695c5a595a074e465f"><span class="__cf_email__" data-cfemail="a5d0d6d5d6d5d7ccd3c4c6dcc3c0c1d7c0c2cbcad1ccc6c0e5d0d6d5d68bc2cad3">[email protected]</span></a> or 202-268-2000.

SUPPLEMENTARY INFORMATION:

I. Background

    This notice is in accordance with the Privacy Act requirement that 
agencies publish their systems of records in the Federal Register when 
there is a revision, change, or addition, or when the agency 
establishes a new system of records.
    The Postal Service is proposing to modify the following SORs to 
implement a platform to manage APIs:
    <bullet> USPS SOR 550.200 Commercial Information Technology 
Resources--Administrative
    <bullet> USPS SOR 830.000 Customer Service and Correspondence

II. Rationale for Changes to USPS Privacy Act Systems of Records

    Versatility and manageability are integral components of an 
organization's technology infrastructure. Application Programming 
Interfaces (APIs) allow applications to coordinate, send, and process 
data between otherwise disparate applications. The Postal Service 
utilizes a variety of these APIs for numerous reasons; however, the 
number and deployability of these APIs within the Postal Service's 
technology ecosystem can prove onerous. To that end, the Postal Service 
intends to implement an API manager for a limited scope. The scope of 
this new application will manage APIs connected or associated with an 
existing customer relationship management application.
    To achieve this effort, the systems of records will be revised as 
follows:
    <bullet> USPS SOR 550.200 Commercial Information Technology 
Resources--Administrative will be revised to modify one existing 
category of records, and will add fifteen new categories of records to 
reflect the auditing and tracking capabilities of users of the API 
manager.
    <bullet> USPS SOR 830.000 Customer Service and Correspondence will 
be revised with one new purpose to allow the transmission of data to 
the API manager and to the ultimate destination of that customer data.

III. Description of the Modified System of Records

    Pursuant to 5 U.S.C. 552a (e)(11), interested persons are invited 
to submit written data, views, or arguments on this proposal. A report 
of the proposed revisions has been sent to Congress and to the Office 
of Management and Budget for their evaluations. The Postal Service does 
not expect these amended systems of records to have any adverse effect 
on individual privacy rights. The notices for USPS SOR 550.200 
Commercial Information Technology Resources--Administrative and USPS 
SOR 830.000 Customer Service and Correspondence are provided below in 
their entirety:

SYSTEM NAME AND NUMBER:
    550.200 Commercial Information Technology Resources--Administrative

SECURITY CLASSIFICATION:
    None.

SYSTEM LOCATION:
    All USPS facilities and contractor sites.

SYSTEM MANAGER(S):
    For records of computer access authorizations: Chief Information 
Officer and Executive Vice President, United States Postal Service, 475 
L'Enfant Plaza SW, Washington, DC 20260.

AUTHORITY FOR MAINTENANCE OF THE SYSTEM:
    39 U.S.C. 401, 403, and 404.

PURPOSE(S) OF THE SYSTEM:
    1. To provide active and passive monitoring and review of 
information system applications and user activities.
    2. To generate logs and reports of information system application 
and user activities.
    3. To provide a means of auditing commercial information system 
activities across applications and users.

CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM:
    1. Individuals with authorized access to USPS computers, 
information resources, and facilities, including employees, 
contractors, business partners, suppliers, and third parties.
    2. Individuals participating in web-based meetings, web-based video

[[Page 63140]]

conferencing, web-based communication applications, and web-based 
collaboration applications.

CATEGORIES OF RECORDS IN THE SYSTEM:
    1. General Audit Log activities: DateTime, IP Address, User 
Activity, User Item Accessed, Activity Detail, Object ID, Record Type, 
Client IP Address, CorrelationID, CreationTime, EventData, EventSource, 
ItemType, OrganizationID, UserAgent, USerKEy, UserType, Version, 
Workload.
    2. File and page activities: Accessed file, Change retention label 
for a file, Deleted file marked as a record, Checked in file, Changed 
record status to locked, Changed record status to unlocked, Checked out 
file, Copied file, Discarded file checkout, Deleted file, Deleted file 
from recycle bin, Deleted file from second-stage recycle bin, Detected 
document sensitivity mismatch, Detected malware in file, Deleted file 
marked as a record, Downloaded file, Modified file, Moved file, 
Recycled all minor versions of file, Recycled all versions of file, 
Recycled version of file, Renamed file, Restored file, Uploaded file, 
Viewed page, View signaled by client, Performed search query.
    3. Folder activities: Copied folder, Created folder, Deleted 
folder, Deleted folder from recycle bin, Deleted folder from second-
stage recycle bin, Modified folder, Moved folder, Renamed folder, 
Restored folder.
    4. Cloud-based Enterprise Storage activities: Created list, Created 
list column, Created list content type, Created list item, Created site 
column, Created site content type, Deleted list, Deleted list column, 
Deleted list content type, Deleted list item, Deleted site column, 
Deleted site content type, Recycled list item, Restored list, Restored 
list item, Updated list, Updated list column, Updated list content 
type, Updated list item, Updated site column, Updated site content 
type.
    5. Sharing and access request activities: Added permission level to 
site collection, Accepted access request, Accepted sharing invitation, 
Blocked sharing invitation, Created access request, Created a company 
shareable link, Created an anonymous link, Created secure link, Deleted 
secure link, Created sharing invitation, Denied access request, Removed 
a company shareable link, Removed an anonymous link, Shared filer, 
folder, or site, Unshared file folder or site, Updated access request, 
Updated an anonymous link, Updated sharing invitation, Used a company 
shareable link, Used an anonymous link, Used secure link, User added to 
secure link, User removed from secure link, Withdrew sharing 
invitation.
    6. Synchronization activities: Allowed computer to sync files, 
Blocked computer from syncing files, Downloaded files to computer, 
Downloaded file changes to computer, Uploaded files to document 
library, Uploaded file changes to document library.
    7. Site permissions activities: Added site collection admin, Added 
user of group to Cloud-based Enterprise Storage group, Broke permission 
level inheritance, Broke sharing inheritance, Created group, Deleted 
group, Modified access request setting, Modified ``Members Can Share'' 
setting, Modified permission level on site collection, Modified site 
permissions, Removed site collection admin, Removed permission level 
from site collection, Removed user or group from Cloud-based Enterprise 
Storage group, Requested site admin permissions, Restored sharing 
inheritance, Updated group.
    8. Site administration activities: Added allowed data location, 
Added exempt user agent, Added geo location admin, Allowed user to 
create groups, Cancelled site geo move, Changed a sharing policy, 
Changed deice access policy, Changed exempt user agents, Changed 
network access policy, Completed site geo move, Created Sent To 
connection, Created site collection, Deleted orphaned hub site, Deleted 
Sent To connection, Deleted site, Enabled document preview, Enabled 
legacy workflow, Enabled Office on Demand, Enabled result source for 
People Searched, Enabled RSS feeds, Failed site swap, Joined site to 
hub site, Registered hub site, Removed allowed data location, Removed 
geo location admin, Renamed site, Scheduled site rename, Scheduled site 
swap, Scheduled site geo move, Set host site, Set storage quota for geo 
location, Swapped site, Unjoined site from hub site, Unregistered hub 
site.
    9. Cloud-based Email Server mailbox activities: Created mailbox 
item, Copied messages to another folder, User signed in to mailbox, 
Accessed mailbox items, Sent message using Send On Behalf permissions, 
Purged messages from mailbox, Moved messages to Deleted Items folder, 
Moved messages to another folder, Sent message using Send As 
permissions, Sent message, Updated message, Deleted messages from 
Deleted Items folder, New-Inbox Rule Create-Inbox Rule from email web 
application, Set-Inbox Rule Modify inbox rule from email web 
application, Update inbox rules from email web application, Added 
delegate mailbox permissions, Removed delegate mailbox permissions, 
Added permissions to folder, Modified permissions of folder, Removed 
permissions from folder, Added or removed user with delegate access to 
calendar folder, Labeled message as a record.
    10. Retention policy and retention level activities: Created 
retention label, Created retention policy, Configured settings for a 
retention policy, Deleted retention label, Deleted retention policy, 
Deleted settings from a retention policy, Updated retention label, 
Updated retention policy, Updated settings for a retention policy, 
Enabled regulatory record option for retention labels.
    11. User administration activities: Added user, Deleted user, Set 
license properties, Reset user password, Changed user password, Changed 
user license, Updated user, Set property that forces user to change 
password, Organization Signup, Organization Creation, User creation 
without organization, Password reset requested, Disable user, Login 
success, Login success reauthenticate, Login failure, Login failure 
reauthentication, Logout, User permission change, Role permission 
change, Environment permissions change, Create role, Edit role--add 
user, Edit role--remove user, Edit role--change external group mapping, 
Delete role.
    12. Enterprise User Administration group administration activities: 
Added group, Updated group, Deleted group, Added member to group, 
Removed member from group.
    13. Application administration activities: Added service principal, 
Removed a service principal from the directory, Set delegation entry, 
Removed credentials from a service principal, Added delegation entry, 
Added credentials to a service principal, Removed delegation entry.
    14. Role administration activities: Added member to Role, Removed a 
user from a directory role, Set company contact information.
    15. Directory administration activities: Added a partner to the 
directory, Removed a partner from the directory, Added domain to 
company, Removed domain from company, Updated domain, Set domain 
authentication, Verified domain, Updated the federation settings for a 
domain, Verified email verified domain, Turned on Enterprise 
Information Technology Account Administration sync, Set password 
policy, Set company information.
    16. eDiscovery activities: Created content search, Deleted content 
search, Changed content search, Started content search, Stopped content 
search, Started export of content search, Started export

[[Page 63141]]

report, Previewed results of content search, Purged results of content 
search, Started analysis of content search, Removed export of content 
search, Removed preview results of content search, Removed purse action 
performed on content search, Removed analysis of content search, 
Removed search report, Content search preview item listed, Content 
search preview item viewed, Content search preview item downloaded, 
Downloaded export of content search, Created search permissions filter, 
Deleted search permissions filter, Changed search permissions filter, 
Created hold in eDiscovery case, Deleted hold in eDiscovery case, 
Changed hold in eDiscovery case, Created eDiscovery case, Deleted hold 
in eDiscovery case, Changed hold in eDiscovery case, Created eDiscovery 
case, Deleted eDiscovery data, Changed hold in eDiscovery case, Added 
member to eDiscovery case, Removed member from eDiscovery case, Changed 
eDiscovery case membership, Created eDiscovery administrator, Deleted 
eDiscovery administrator, Changed eDiscovery administrator membership, 
Remediation action created, Item deleted using Remediation, Created 
workingset search, Updated workingset search, Deleted workingset 
search, Previewed workingset search, Document viewed, Document 
annotated, Document downloaded, Tag created, Tag edited, Tag deleted, 
Tag files, Tag job, Created review set, Added Cloud-based productivity 
software data, Added non-office data, Added data to another workingset, 
Added remediated data, Run algo job, Run export job, Run burn job, Run 
error remediation job, Run load comparison job, Updated case settings.
    17. eDiscovery system command activities: Created content search, 
Deleted content search, Changed content search, Started content search, 
Stopped content search, created content search action, Deleted content 
search action, Created search permissions filter, Deleted search 
permissions filter, Changed search permissions filter, Created hold in 
eDiscovery case, Deleted hold in eDiscovery case, Changed hold in 
eDiscovery case, Created search query for eDiscovery case hold, Deleted 
search query for eDiscovery case hold, Changed search query for 
eDiscovery case hold, Created eDiscovery case, Deleted eDiscovery case, 
Changed eDiscovery case, Added member to eDiscovery case, Removed 
member from eDiscovery case, Changed eDiscovery case membership, 
Created eDiscovery administrator, Deleted eDiscovery administrator, 
Changed eDiscovery administrator membership.
    18. Data Analysis application activities: Viewed program dashboard, 
Created program dashboard, Edited program dashboard, Deleted program 
dashboard, Shared program dashboard, Printed program dashboard, Copied 
program dashboard, Viewed program tile, Exported program tile data, 
Viewed program report, Deleted program report, Printed program report 
page, Created program report, Edited program report, Copied program 
report, Exported program artifact to another file format, Export 
program activity events, Updated program workspace access, Restored 
program workspace, Updated program workspace, Viewed program metadata, 
Created program dataset, Deleted program dataset, Created program 
group, Deleted program group, Added program group members, Retrieved 
program groups, Retrieved program dashboard, Retrieved data sources 
from program dataset, Retrieved upstream data flows from program 
dataflow, Retrieved data sources from program dataflow, Removed program 
group members, Retrieved links between datasets and dataflows, Created 
organizational program content pack, Created program app, Installed 
program app, Updated program app, Updated organization's program 
settings, Started program trial, Started program extended trial, 
Analyzed program dataset, Created program gateway, Deleted program 
gateway, Added data source to program gateway, Removed data source from 
program gateway, Changed program gateway admins, Changed program 
gateway data source users, Set scheduled refresh on program dataset, 
Unpublished program app, Deleted organizational program content pack, 
Renamed program dashboard, Edited program dataset, Updated capacity 
display name, Changed capacity state, Updated capacity admin, Changed 
capacity user assignment, Migrated workspace to a capacity, Removed 
workspace from a capacity, Retrieved program workspaces, Shared program 
report, Generated program Embed Token, Discover program dataset data 
sources, Updated program dataset data sources, Requested program 
dataset refresh, Binded program dataset to gateway, Changed program 
dataset data sources, Requested program dataset refresh, Binded program 
dataset to gateway, Changed program dataset connections, Took over 
program dataset, Updated program gateway data source credentials, 
Imported file to program, Updated program dataset parameters, Generated 
program dataflow SAS token, Created program dataflow, Updated program 
dataflow, Deleted program dataflow, Viewed program dataflow, Exported 
program dataflow, Set scheduled refresh on program dataflow, Requested 
program dataflow refresh, Received program dataflow secret from Key 
Vault, Attached dataflow storage account, Migrated dataflow storage 
location, Updated dataflow storage assignment permissions, Set dataflow 
storage location for workspace, Took ownership of program dataflow, 
Canceled program dataflow refresh, Created program email subscription, 
Updated program email subscription, Deleted program email subscription, 
Created program folder, Deleted program folder, Updated program folder, 
Added program folder access, Deleted program folder access, Updated 
program folder access, Posted program comment, Deleted program comment, 
Analyzed program report, Viewed program usage metrics, Edited program 
dataset endorsement, Edited program dataflow endorsement, Edited 
program report endorsement, Edited program app endorsement, Retrieved 
list of modified workspaces in program tenant, Sent a scan request in 
program tenant, Retrieve scan result in program tenant, Inserted 
snapshot for user in program tenant, Updated snapshot for user in 
program tenant, Deleted snapshot for user in program tenant, Inserted 
snapshot for user in program tenant, Updated snapshot for user in 
program tenant, Deleted snapshot for user in program tenant, Retrieved 
snapshots for user in program tenant, Edited program certification 
permission, Took over a program data source, Updated capacity custom 
settings, Created workspace for program template app, Deleted workspace 
for program template app, Updated settings for program template app, 
Updated testing permissions for program template app, Created program 
template app, Deleted program template app, Promoted program template 
app, Installed program template app, Updated parameters for installed 
program template app, Created install ticker for installing program 
template app, Updated an organizational custom visual, Created an 
organizational custom visual, Deleted an organizational custom visual, 
Custom visual requested Enterprise Information Technology Account 
Administration access token, Customer visual requested Cloud-based 
productivity software access token, Connected to program dataset from 
external app, Created program dataset from external app, Deleted 
program dataset from external app, Edited program dataset from external 
app,

[[Page 63142]]

Requested program dataset refresh from external app, Requested SAS 
token for program storage, Requested account key for program storage, 
Assigned a workspace to a deployment pipeline, Removed a workspace from 
a deployment pipeline, Deleted deployment pipeline, Created deployment 
pipeline, Deployed to a pipeline stage, Updated deployment pipeline 
configuration, Updated deployment pipeline access, Added external 
resource, Added link to external resource, Deleted link to external 
resource, Updated featured tables, Applied sensitivity label to program 
artifact, Changed sensitivity label for program artifact, Deleted 
sensitivity label from program artifact.
    19. Productivity Analysis activities: Updated privacy setting, 
Updated data access setting, Uploaded organization data, Created 
meeting exclusion, Updated preferred meeting exclusion, Execute query, 
Canceled query, Deleted result, Downloaded report, Accessed Odata link, 
Viewed query visualization, Viewed explore, Created partition, Updated 
partition, Deleted partition, User logged in, User logged out.
    20. Briefing email activities: Updated user privacy settings, 
Updated organization privacy settings.
    21. Cloud-based Collaboration Application activities: Created team, 
Deleted team, Added channel, Deleted channel, Changed organization 
setting, Changed team setting, Changed channel setting, User signed in 
to Cloud-based Collaboration Application, Added members, Changed role 
of members, Removed members, Added bot to team, Removed bot from team, 
Added tab, Removed tab, Updated tab, Added connector, Removed 
connector, Updated connector, Downloaded analytics report, Upgraded 
Cloud-based Collaboration Application device, Blocked Cloud-based 
Collaboration Application device, Unblocked Cloud-based Collaboration 
Application device, Changed configuration of Cloud-based Collaboration 
Application device, Enrolled Cloud-based Collaboration Application 
device, Installed app, Upgraded app, Uninstalled app, Published app, 
Updated app, Deleted app, Deleted all organization apps, Performed 
action on card, Added scheduling group, Edited scheduling group, 
Deleted scheduling group, Added shift, Edited shift, Deleted shift, 
Added time off, Edited time off, Deleted time off, Added open shift, 
Edited open shift, Deleted open shift, Shared schedule, Clocked in 
using Time clock, Clocked out using Time clock, Started break using 
Time clock, Ended break using Time clock, Added Time clock entry, 
Edited Time clock entry, Deleted Time clock entry, Added shift request, 
Responded to shift request, Canceled shift request, Changed schedule 
setting, Added workforce integration, Accepted off shift message.
    22. Cloud-based Collaboration Application approvals activities: 
Created new approval request, Viewed approval request details, Approved 
approval request, Rejected approval request, Canceled approval request, 
Shared approval request, File attached to approval request, Reassigned 
approval request, Added e-signature to approval request.
    23. Enterprise Social Network activities: Changed data retention 
policy, Changed network configuration, Changed network profile 
settings, Changed private content mode, Changed security configuration, 
Created file, Created group, Deleted group, Deleted message, Downloaded 
file, Exported data, Shared file, Suspended network user, Suspended 
user, Updated file description, Updated file name, Viewed file.
    24. Enterprise Customer Relationship Management activities: 
Accessed out-of-box entity (deprecated), Accessed custom entity 
(deprecated), Accessed admin entity (deprecated), Performed bulk 
actions (deprecated), All Enterprise Customer Relationship Management 
activities, Accessed Enterprise Customer Relationship Management admin 
center (deprecated), Accessed internal management tool (deprecated), 
Signed in or out (deprecated), Activated process or plug-in 
(deprecated).
    25. Information Systems Infrastructure Automation activities: 
Created flow, Edited flow, Deleted flow, Edited flow permissions, 
Deleted flow permissions, Started a Flow paid trial, Renewed a Flow 
paid trial.
    26. Application authoring program activities: Created app, Edited 
app, Deleted app, Launched app, Published app, Marked app as Hero, 
Marked app as Featured, Edited app permission, Restored app version.
    27. Enterprise Automation DLP activities: Created DLP Policy, 
Updated DLP Policy, Deleted DLP Policy.
    28. Video platform activities: Created video, Edited video, Deleted 
video, Uploaded video, Downloaded video, Edited video permission, 
Viewed video, Shared video, Liked video, Unliked video, Commented on 
video, Deleted video comment, Uploaded video text track, Deleted video 
text track, Uploaded video thumbnail, Deleted video thumbnail, Replaced 
video permissions and channel links, Marked video public, Marked video 
private, Created Video platform group, Edited Video platform group, 
Deleted Video platform group, Edited Video platform group memberships, 
Created Video platform channel, Edited Video platform channel, Deleted 
a Video platform channel, Replaced Video platform channel thumbnails, 
Edited Video platform user settings, Edited tenant settings, Edited 
global role members, Deleted Video platform user, Deleted Video 
platform user's data report, Edited Video platform user, Exported Video 
platform user's data report, Downloaded Video platform user's data 
report, Video Platform Event Date, Video Platform Event Name, Video 
Platform Event Description, Video Platform Meeting Code, Video Platform 
Participant Identifiers.
    29. Content explorer activities: Accessed item.
    30. Quarantine activities: Previewed Quarantine message, Deleted 
Quarantine message, Released Quarantine message, Exported Quarantine 
message, Viewed Quarantine Message's header.
    31. Customer Key Service Encryption activities: Fallback to 
Availability Key.
    32. Form application activities: Created form, Edited form, Moved 
form, Deleted form, Viewed form, Previewed form, Exported form, Allowed 
share form for copy, Added form co-author, Removed form co-author, 
Viewed response page, Created response, Updated response, Deleted all 
responses, Deleted response, Viewed responses, Viewed response, Created 
summary link, Deleted summary link, Updated from phishing status, 
Updated user phishing status, Sent premium form product invitation, 
Updated form setting, Updated user setting, Listed forms.
    33. Sensitivity label activities: Applied sensitivity label to 
site, Removed sensitivity label from site, Applied sensitivity label to 
file, Changed sensitivity label applied to file, Removed sensitivity 
label from file.
    34. Local machine communications platform system command 
activities: Set tenant federation.
    35. Search activities: Performed email search, Performed Cloud-
based Enterprise Storage search.
    36. Security analytics activities: Attempted to compromise 
accounts.
    37. Device activities: Printed file, Deleted file, Renamed file, 
Created file, Modified file, Read file, Captured screen, Copied file to 
removable media, Copied file to network share, Copied file to 
clipboard, Uploaded file to cloud, File accessed by an unallowed 
application.

[[Page 63143]]

    38. Information barrier activities: Removed segment from site, 
Changed segment of site, Applied segment to site.
    39. On-premises DLP scanning activities: Matched DLP rule, Enforced 
DLP rule.
    40. Individual Productivity Analytics activities: Updated user 
settings, Updated organization settings.
    41. Exact Data Match (EDM) activities: Created EDM schema, Modified 
EDM schema, Removed EDM scheme, Completed EDM data upload, Failed EDM 
data upload.
    42. Enterprise Information System Information Protection 
activities: Accessed file, Discovered file, Applied sensitivity label, 
Updated sensitivity label, Removed sensitivity label, Removed file, 
Applied protection, Changed protection, Removed protection, Received 
AIP heartbeat.
    43. Data Repository Team Discussion Post Actions: Team Discussion 
Post Updated, Team Discussion Post Destroyed.
    44. Data Repository Team Discussion Post Reply Actions: Team 
Discussion Post Reply Updated, Team Discussion Post Reply Destroyed.
    45. Data Repository Enterprise Actions: Self-Hosted Runner Removed, 
Self-Hosted Runner Registered, Self-Hosted Runner Group Created, Self-
Hosted Runner Group Removed, Self-Hosted Runner Removed From Group, 
Self-Hosted Runner Added To Group, Self-Hosted Runner Group Member List 
Updated, Self-Hosted Runner Group Configuration Changed, Self-Hosted 
Runner Updated.
    46. Data Repository Hook Actions: Hook Created, Hook Configuration 
Changed, Hook Destroyed, Hook Events Altered.
    47. Data Repository Integration Installation Request Actions: 
Integration Installation Request Created, Integration Installation 
Request Closed.
    48. Data Repository Issue Action: Issue Destroyed.
    49. Data Repository Org Actions: Secret Action Created, Member 
Creation Disabled, Two Factor Authentication Requirement Disabled, 
Member Creation Enabled, Two Factor Authentication Enabled, Member 
Invited, Self-Hosted Runner Registered, Secret Action Removed, Member 
Removed, Outside Collaborator Removed, Self-Hosted Runner Removed, 
Self-Hosted Runner Group Created, Self-Hosted Runner Group Removed, 
Self-Hosted Runner Group Updated, Secret Action Updated, Repository 
Default Branch Named Updated, Default Repository Permission Updated, 
Member Role Updated, Member Repository Creation Permission Updated.
    50. Data Repository Organization Label Actions: Default Label 
Created, Default Label Updated, Default Label Destroyed.
    51. Data Repository Oauth Application Actions: Oauth Application 
Created, Oauth Application Destroyed, Oauth Application Secret Restet, 
Oauth Application Token Revoked, Oauth Application Transferred.
    52. Data Repository Profile Picture Actions: Organization Profile 
Picture Updated.
    53. Data Repository Project Actions: Project Board Created, Project 
Board Linked, Project Board Renamed, Project Board Updated, Project 
Board Deleted, Project Board Unlinked, Project Board Permissions 
Updated, Project Board Team Permissions Updated, Project Board User 
Permission Updated.
    54. Data Repository Protected Branch Actions: Branch Protection 
Enabled, Branch Protection Destroyed, Branch Protection Enforced For 
Administrators, Branch Enforcement Of Required Code Owner Enforced, 
Stale Pull Request Dismissal Enforced, Branch Commit Signing Updated, 
Pull Request Review Updated, Required Status Check Updated, Requirement 
For Branch To Be Up To Date Before Merging Changed, Branch Update 
Attempt Rejected, Branch Protection Requirement Overridden, Force Push 
Enabled, Force Push Disabled, Branch Deletion Enabled, Branch Deletion 
Disabled, Linear Commit History Enabled, Linear Commit History 
Disabled.
    55. Data Repository Repo Actions: User Visibility Changed, Actions 
Enabled For Repository, Collaboration Member Added, Topic Added To 
Repository, Repository Archived, Anonymous Git Read Access Disabled, 
Anonymous Git Read Access Enabled, Anonymous Git Read Access Setting 
Locked, Anonymous Git Read Access Setting Unlocked, New Repository 
Created, Secret Created For Repository, Repository Deleted, Repository 
Enabled, Secret Removed, User Removed, Self-Hosted Runner Registered, 
Topic Removed From Repository, Repository Renamed, Self-Hosted Runner 
Updated, Repository Transferred, Repository Transfer Started, 
Repository Unarchived, Secret Action Updated.
    56. Data Repository Dependency Graph Actions: Dependency Graph 
Disabled, Dependency Graph Disabled For New Repository, Dependency 
Graph Enabled, Dependency Graph Enabled For New Repository.
    57. Data Repository Secret Scanning Actions: Secret Scanning 
Disabled For Individual Repository, Secret Scanning Disabled For All 
Repositories, Secret Scanning Disabled For New Repositories, Secret 
Scanning Enabled For Individual Repository, Secret Scanning Enabled For 
All Repositories, Secret Scanning Enabled For New Repositories.
    58. Data Repository Vulnerability Alert Actions: Vulnerable 
Dependency Alert Created, Vulnerable Dependency Alert Dismissed, 
Vulnerable Dependency Alert Resolved.
    59. Data Repository Team Actions: Member Added To Team, Repository 
Added To Team, Team Parent Changed, Team Privacy Level Changed, Team 
Created, Member Demoted In Team, Team Destroyed, Member Promoted In 
Team, Member Removed From Team, Repository Removed From Team.
    60. Data Repository Team Discussion Actions: Team Discussion 
Disabled, Team Discussion Enabled.
    61. Data Repository Workflow Actions: Workflow Run Cancelled, 
Workflow Run Completed, Workflow Run Created, Workflow Run Deleted, 
Workflow Run Rerun, Workflow Job Prepared.
    62. Data Repository Account Actions: Billing Plan Change, Plan 
Change, Pending Plan Change, Pending Subscription Change.
    63. Data Repository Advisory Credit Actions: Accept Credit, Create 
Credit, Decline Credit, Destroy Credit.
    64. Data Repository Billing Actions: Change Billing Type, Change 
Email.
    65. Data Repository Bot Alerts Actions: Disable Bot, Enable Bot.
    66. Data Repository Bot Alerts for New Repository Actions: Disable 
Alerts, Enable Alerts.
    67. Data Repository Bot Security Alerts for Update Actions: Disable 
Security Update Alerts, Enable Security Update Alerts.
    68. Data Repository Bot Security Alerts for New Repository Actions: 
Disable New Repository Security Alerts, Enable New Repository Security 
Alerts.
    69. Data Repository Environment Actions: Create Actions Secret, 
Delete, Remove Actions Secret, Update Actions Secret.
    70. Data Repository Git Actions: Clone, Fetch, Push.
    71. Data Repository Marketplace Agreement Signature Actions: 
Create.
    72. Data Repository Marketplace Listing Actions: Approve, Create, 
Delist, Redraft, Reject
    73. Data Repository Members Can Create Pages Actions: Enable, 
Disable
    74. Data Repository Organization Credential Authorization Actions: 
Security Assertion Markup Language Single-Sign On Authorized, Security 
Assertion Markup Language Single-Sign On Deauthorized, Authorized 
Credentials Revoked.

[[Page 63144]]

    75. Data Repository Package Actions: Package Version Published, 
Package Version Deleted, Package Deleted, Package Version Restored, 
Package Restored.
    76. Data Repository Payment Method Actions: Payment Method Cleared, 
Payment Method Created, Payment Method Updated.
    77. Data Repository Advisory Actions: Security Advisory Closed, 
Common Vulnerabilities And Exposures Advisory Requested, Data 
Repository Security Advisory Made Public, Data Repository Security 
Advisory Withdrawn, Security Advisory Opened, Security Advisory 
Published, Security Advisory Reopened, Security Advisory Updated.
    78. Data Repository Content Analysis: Data Use Settings Enabled, 
Data Use Settings Disabled.
    79. Data Repository Sponsors Actions: Repo Funding Link Button 
Toggle, Repo Funding Links File Action, Sponsor Sponsorship Cancelled, 
Sponsor Sponsorship Created, Sponsor Sponsorship Preference Changed, 
Sponsor Sponsorship Tier Changed, Sponsored Developer Approved, 
Sponsored Developer Created, Sponsored Developer Profile Updated, 
Sponsored Developer Request Submitted For Approval, Sponsored Developer 
Tier Description Updated, Sponsored Developer Newsletter Sent, 
Sponsored Developer Invited From Waitlist, Sponsored Developer Joined 
From Waitlist.
    80. Administrator audit log events: Admin privileges grant, Group 
events, Marketplace login audit change, Auto provisioning automatically 
disabled.
    81. Group enterprise audit log events: Add service account 
permission, Remove service account permission, Add user, Add user role, 
Remove user, Request to join, Approve join request, Reject join 
request, Invite user, Accept invitation, Reject invitation, Revoke 
invitation, Join, Ban user including with moderation, Unban user, Add 
all users in domain, Create group, Delete group, Create namespace, 
Delete namespace, Change info setting, Add info setting, Remove info 
setting, Add member role, Remove user role, Membership expiration 
added, Membership expiration removed, Membership expiration updated.
    82. Software vendor employee interaction events: Event date, 
Software product name, Software vendor employee email, Software vendor 
employee home office location, Software vendor employee access 
justification, Justification tickets, Log ID, Software product resource 
accessed name.
    83. Login events: Two-step verification enabled, Two-step 
verification disabled, Account password change, Account recovery email 
change, Account recovery phone change, Account recovery secret question 
change, Account recovery secret answer change, Advanced Protection 
enroll, Advanced Protection unenroll, Failed login, Government-backed 
attack attempt, Leaked password detected, Login challenged, Login 
verification, Logout, Out of domain email forwarding enabled, 
Successful login, Suspicious Login, Suspicious login blocked, 
Suspicious login from less secure app blocked, Suspicious programmatic 
login locked, User suspended, User suspended through spam relay, User 
suspended through spam, User suspended through suspicious activity.
    84. OAuth Token audit log events: OAuth event description, OAuth 
event name, OAuth user, OAuth application name, OAuth client ID, OAuth 
scope, OAuth event data, OAuth logged activity IP address.
    85. Rules audit log events: Rule event name, Rule event 
description, Rule triggering user, Rule name, Rule type, Rule resource 
name, Resource ID, Resource title, Resource type, Resource owner, 
Recipients, Data source, Actor IP address, Rule severity, Scan type, 
Matched trigger, Matched detectors, Triggered actions, Suppressed 
actions, Date, Device ID, Device type.
    86. SAML audit log events: SAML event description, SAML Event name, 
SAML triggering user, SAML application name, SAML user organization 
name, Initiated by, Failure type, Response status, Second level status, 
SAML logged activity IP address, SAML event date.
    87. Calendar application audit log events: Activity name, Activity 
description, Calendar user, Calendar ID, Event title, Event ID, User 
agent, Recipient email, Message ID, Remote Exchange Web Server URL, 
Error code, Requested window start, Requested window end, Date, 
Calendar logged activity IP address.
    88. Context-Aware Access audit log events: Event name, Context-
Aware access user, Context-Aware access logged activity IP address, 
Device ID, Access level applied, Context-Aware access event date.
    89. Web browser audit log events: Web browser event name, Web 
browser event date, Web browser event reason, Device name, Device user, 
Web browser profile user name, URL generating event, Operating System 
of Web Browser, Web browser triggered rule reason, Web browser event 
result, Web browser content name, Web browser content size, Web browser 
content hash, Web browser content type, Web browser trigger type, Web 
browser trigger user, Web browser user agent, Web browser client type.
    90. Data Visualization audit log events: Asset name, Event 
description, User, Event name, Date, Asset type, Owner, Asset ID, IP 
address, Connector type, visibility, Prior visibility.
    91. Devices audit log events: Device ID, Event description, Date, 
Event name, User, Device type, Application hash, Serial number, Device 
model, OS version, Policy name, Policy status code, Windows OS edition, 
Account registration change, Device action event, Device application 
change, Device compliance status, Device compromise, Device OS update, 
Device ownership, Device settings change, Device status changed on 
Apple portal, Device sync, Failed screen unlock attempts, Sign out 
user, Suspicious activity, Work profile support.
    92. Cloud-based web storage application audit log events: Cloud-
based web storage application event name, Cloud-based web storage 
application event description, Cloud-based web storage application item 
type, Cloud-based web storage application item ID, Cloud-based web 
storage application item visibility, Cloud-based web storage 
application item prior visibility, Cloud-based web storage application 
user, Cloud-based web storage application visitor Boolean value, Cloud-
based web storage application file owner, Cloud-based web storage 
application event date, Cloud-based web storage application event IP 
address.
    93. Groups audit log events: Groups event name, Groups event 
description, Groups event user, Groups event date.
    94. Chat audit log events: Chat event name, Chat event description, 
Chat event user, Chat event date.
    95. Whiteboard application audit log events: Whiteboard application 
ID Whiteboard application event description, Whiteboard application 
event name, Whiteboard application event user, Whiteboard application 
event date.
    96. Note application audit log events: Note application event name, 
Note application event description, Note application event user, Note 
application event note owner, Note application event date, Note 
application note URI, Note application attachment URI.
    97. Password vault audit log events: Password vault actor, Password 
vault event timestamp, Password vault event name, Password vault 
application username, Password vault application

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installation name, Password vault application credential name.
    98. Takeout audit log events: Takeout event description, Takeout 
products requested, Takeout Job ID, Takeout event date, Takeout event 
IP address.
    99. User accounts audit log events: User account event description, 
User account event date, User account event IP address, two-step 
verification disable, two-step verification enroll, Account password 
change, Account recovery email change, Account recovery phone change, 
Account recovery secret question change, Account recovery secret answer 
change.
    100. Voice audit log events: Voice event name, Voice event 
description, Voice event date, Voice event user, Voice receiving phone 
number, Voice placing phone number, Voice call duration, Voice group 
message status, Voice call cost, Auto Attendant couldn't route to 
voicemail recipient, Auto attendant deleted, Auto attendant failed to 
transfer to a user, Auto attendant published, Auto attendant received a 
voicemail, Auto attendant voicemail failed to deliver, Auto attendant 
voicemail failed to forward.
    101. User setting changes: 2-Step Verification Scratch Codes Of 
User Deleted, New 2-Step Verification Scratch Codes Generated For User, 
3-Legged Oauth Device Tokens Revoked, 3-Legged Oauth Token Revoked, Add 
Recovery Email For User, Add Recovery Phone For User, Admin Privileges 
Granted For User, Admin Privileges Revoked For User, Application 
Specific Password Revoked For User, Automatic Contact Sharing Changed 
For User, Bulk Upload Notification, User Invite Cancelled, Custom 
Attribute Changed, External Id Changed, Gender Changed, Ims Changed, IP 
Whitelisted, Keywords Changed, User Location Changed, User Organization 
Changed, User Phone Numbers Changed, User Recovery Email Changed, User 
Recovery Phone Changed, User Relation Changed, User Address Changed, 
User Email Monitor Created, Data Transfer Requested For User, Delegated 
Admin Privileges Granted, Account Information Dump Deleted, Email 
Monitor Deleted, Mailbox Dump Deleted, Profile Photo Deleted, First 
Name Changed, Gmail Account Reset, Last Name Changed, Mail Routing 
Destination Created, Mail Routing Destination Deleted, Nickname 
Created, Nickname Deleted, Password Changed, Password Change Required 
On Next Login, Recovery Email Removed, Recovery Phone Removed, Account 
Information Requested, Mailbox Dump Requested, User Invite Resent, 
Cookies Reset For User And Forced Relogin, Security Key Registered For 
User, Security Key Revoked, User Invite Sent, Temporary Password 
Viewed, 2-Step Verification Turned Off, User Session Unblocked, Profile 
Photo Updated, User Advanced Protection Unenroll, User Archived, User 
Birthdate Changed, User Created, User Deleted, User Downgraded From 
Social Media Application, User Enrolled In 2-Step Verification, User 
List Downloaded, User Org Unit Changed, User Put In 2-Step Verification 
Grace Period, User Renamed, User Strong Auth Unenrolled, User 
Suspended, User Unarchived, User Undeleted, User Unsuspended, User 
Upgraded To Social Media Application.
    102. Application Authoring application audit log elements: App 
synced, App edited, App added, App deleted, App invocation added, App 
invocation edited, App invocation deleted, App invocation action 
performed, App read call made, App bot invocation.
    103. Organizational Administrative Data Elements: Set Terms and 
Conditions, Modify Terms and Conditions, Set org custom theme, Edit org 
custom theme, Add custom policy, Delete custom policy, Create User IdP 
Profile, Create environment, Delete environment, Rename environment, 
Edit domain name, Create business group, Edit business group name, Edit 
business group entitlement, Delete business group.
    104. API audit log elements: Create API, Delete API, Import API, 
Update label of API, Update consumer endpoint of API, Update endpoint 
URI of API, Calendar API kind, Application API client version, Create 
API version, Delete API version, Import API, Edit name of API version, 
Edit description of API version, Edit API URL of API version, Add tag 
to API, Remove tag from API, Deprecate API, Set T&Cs, Create RAML, 
Modify RAML, Create endpoint, Update existing endpoint, Deploy proxy, 
Update deployed proxy, Redeploy proxy, Create SLA tier, Modify SLA 
tier, Deprecate SLA tier, Delete SLA tier, Apply policy, Edit policy, 
Remove policy, Create project, Delete project, Delete files, Rename 
project, Clean branch, Create branch, Delete branch, Save branch, 
Delete file, Move file, Import project, Publish to Exchange, Publish to 
API Platform, Add dependencies, Remove dependencies, Change 
dependencies, Reload dependencies, Merge Branch, Share project, Sync 
with Data Repository, Unsync with Data Repository, Modify organization 
settings, Rename branch, Modify project settings.
    105. API Metadata: Create an API instance, Delete an API instance, 
Update an API instance.
    106. Application Data: Create application, Delete application, 
Reset client secret, Request access, Request tier change, Request tier 
change approval, Approve application, Revoke application, Restore 
application, Create Mocking Service link, Delete Mocking Service link, 
Create/modify/delete Object store, Upload file, Delete file, Update 
file.
    107. Private Portals audit log events: Create portal, Modify portal 
association, Delete portal, Add portal page, Make portal page visible, 
Delete portal page, Edit portal page, Hide portal page, Set portal 
theme, Modify portal theme, Modify portal security, Create a page, 
Update a page, Delete a page, Publish a portal.
    108. Public Portals audit log events: Update a domain, Delete a 
domain, Create a page, Delete a page, Update a page, Create a portal, 
Publish a portal, Delete a portal, Update a portal.
    109. Identity Management audit log events: Create identity provider 
configuration, Edit identity provider configuration, Delete identity 
provider configuration, Warning, Create identity management key, Set 
primary identity management key, Delete identity management key.
    110. Connected App audit log events: Create Connected Application, 
Edit Connected Application, Delete Connected Application, Update Scope 
Assignments, Application Authorization Approved, Application 
Authorization Denied, Token Retrieval Success, Token Retrieval Failed, 
Revoke Access/Refresh Tokens.
    111. Team audit log events: Create Team, Update Team, Move Team, 
Add Members, Remove Members, Add Permissions, Remove Permissions, Edit 
External Group Mappings, Delete Team.
    112. Asset Management audit log events: Create an asset, Update an 
asset, Delete an asset, Share an asset, Publish an asset to public 
portal, Remove an asset from public portal, Update an asset icon, 
Delete an asset icon, Create a managed tag (category), Delete a managed 
tag (category), Delete an organization, Update tags, Create a tag 
configuration, Update a tag configuration, Delete a tag configuration.
    113. Asset Review audit log events: Create a Comment, Delete a 
comment, Update a comment, Create a review, Delete a review, Update a 
review.
    114. Runtime Manager audit log events: Create application, Start 
application, Restart application, Stop application, Delete application, 
Change application zip file, Promote application from sandbox, Change 
application runtime, Change application worker

[[Page 63146]]

size, Change application worker number, Enable/disable persistent 
queues, Enable/disable persistent queue encryption, Modify application 
properties, Enable/disable insight, Modify log levels, Create/modify/
delete alerts, Enable/disable alerts, Create/modify/delete application 
data, Create/modify schedules, Create/modify/delete tenants, Enable/
disable schedules, Clear queues, Enable/Disable static IP, Allocate/
release static IP, LoadBalancer Create/modify/delete, Create/modify/
delete alerts V2, Create/modify/delete VPC, Create/modify/delete VPN.
    115. Server audit log events: Add server, Delete server, Rename 
server, Create server group, Delete server group, Rename server group, 
Add server to server group, Remove server from server group, Create 
cluster, Delete Cluster, Rename cluster, Add server to cluster, Remove 
server from cluster, Deploy application, Delete application, Start 
application, Stop application, Redeploy application with existing file, 
Redeploy application with new file.
    116. Private Spaces audit log events: Create/Modify/Delete private 
space, Create/Modify/Delete connection, Create/Modify/Delete VPN, 
Create/Modify/Delete transit gateway, Create/Modify/Delete TLSContext, 
Create/Modify/Delete routes.
    117. Anypoint MQ audit log events: Create/modify/delete/purge 
queue, Create/modify/delete exchange, Create/delete exchange binding, 
Create/delete/regenerate client.

RECORD SOURCE CATEGORIES:
    Employees; contractors; customers.

ROUTINE USES OF RECORDS MAINTAINED IN THE SYSTEM, INCLUDING CATEGORIES 
OF USERS AND THE PURPOSES OF SUCH USES:
    Standard routine uses 1. through 9. apply. In addition:
    (a) To appropriate agencies, entities, and persons when (1) the 
Postal Service suspects or has confirmed that there has been a breach 
of the system of records; (2) the Postal Service has determined that as 
a result of the suspected or confirmed breach there is a risk of harm 
to individuals, the Postal Service (including its information systems, 
programs, and operations), the Federal Government, or national 
security; and (3) the disclosure made to such agencies, entities, and 
persons is reasonably necessary to assist in connection with the Postal 
Service's efforts to respond to the suspected or confirmed breach or to 
prevent, minimize, or remedy such harm.

POLICIES AND PRACTICES FOR STORAGE OF RECORDS:
    Automated database, computer storage media, and paper.

POLICIES AND PRACTICES FOR RETRIEVAL OF RECORDS:
    Records relating to system administration are retrievable by user 
ID.

POLICIES AND PRACTICES FOR RETENTION AND DISPOSAL OF RECORDS:
    Records relating to system administration are retained for twenty-
four months.

ADMINISTRATIVE, TECHNICAL, AND PHYSICAL SAFEGUARDS:
    Paper records, computers, and computer storage media are located in 
controlled-access areas under supervision of program personnel. 
Computer access is limited to authorized personnel with a current 
security clearance, and physical access is limited to authorized 
personnel who must be identified with a badge.
    Access to records is limited to individuals whose official duties 
require such access. Contractors and licensees are subject to contract 
controls and unannounced on-site audits and inspections.
    Computers are protected by encryption, mechanical locks, card key 
systems, or other physical access control methods. The use of computer 
systems is regulated with installed security software, computer logon 
identifications, and operating system controls including access 
controls, terminal and transaction logging, and file management 
software.

RECORD ACCESS PROCEDURES:
    Requests for access must be made in accordance with the 
Notification Procedure above and USPS Privacy Act regulations regarding 
access to records and verification of identity under 39 CFR 266.5.

CONTESTING RECORD PROCEDURES:
    See Notification Procedure and Record Access Procedures above.

NOTIFICATION PROCEDURES:
    Customers wanting to know if other information about them is 
maintained in this system of records must address inquiries in writing 
to the Chief Information Officer and Executive Vice President and 
include their name and address.

EXEMPTIONS PROMULGATED FOR THE SYSTEM:
    None.

HISTORY:
    May 10th, 2021; 86 FR 24902.

SYSTEM NAME AND NUMBER:
    830.000 Customer Service and Correspondence.

SECURITY CLASSIFICATION:
    None.

SYSTEM LOCATION:
    USPS Customer Experience, Headquarters; Integrated Business 
Solutions Services Centers; the National Customer Support Center 
(NCSC); districts, Post Offices contractor sites; and detached mailing 
units at customer sites.

SYSTEM MANAGER(S):
    Chief Customer and Marketing Officer and Executive Vice President, 
United States Postal Service, 475 L'Enfant Plaza SW, Washington, DC 
20260.

AUTHORITY FOR MAINTENANCE OF THE SYSTEM:
    39 U.S.C. 401, 403, and 404.

PURPOSE(S) OF THE SYSTEM:
    1. To enable review and response services for customer inquiries 
and concerns regarding USPS and its products and services.
    2. To ensure that customer accounts and needs are attended to in a 
timely manner.
    3. To enhance the customer experience by improving the security of 
Change of Address (COA) and Hold Mail processes.
    4. To protect USPS customers from becoming potential victims of 
mail fraud and identity theft.
    5. To identify and mitigate potential fraud in the COA and Hold 
Mail processes.
    6. To verify a customer's identity when applying for COA and Hold 
Mail services.
    7. To support (or facilitate) the administration of Operation 
Santa, Letters to Santa, or similar programs.
    8. To track employee performance and productivity through dashboard 
metrics and analysis.
    9. To set and track employee goals relating to Customer 
Relationship Management Software metrics.
    10. To create competitions to encourage productivity and promote 
team effectiveness.
    11. To provide business customer data to other systems through 
APIs.

CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM:
    This system contains records relating to customers who contact 
customer service by online and offline channels. This includes 
customers making inquiries via email, 1-800-ASKUSPS, other toll-free 
contact centers, or the Business Service Network (BSN), as

[[Page 63147]]

well as customers with product-specific service or support issues.
    This system also contains records relating to employees who utilize 
the dashboard analysis and productivity application.

CATEGORIES OF RECORDS IN THE SYSTEM:
    1. Customer information: Customer and key contact name, mail and 
email address, phone and/or fax number; customer ID(s); title, role, 
and employment status; company name, location, type and URL; vendor 
and/or contractor information.
    2. Identity verification information: Last four digits of Social 
Security Number (SSN), username and/or password, DU-N-S Number, mailer 
ID number, publisher ID number, security level and clearances, and 
business customer number.
    3. Product and/or service use information: Product and/or service 
type, product numbers, technology specifications, quantity ordered, 
logon and product use dates and times, case number, pickup number, 
article number, and ticket number.
    4. Payment information: Credit and/or debit card number, type, and 
expiration date; billing information; checks, money orders, or other 
payment method.
    5. Customer preferences: Drop ship sites and media preference.
    6. Service inquiries and correspondence: Contact history; nature of 
inquiry, dates and times, comments, status, resolution, and USPS 
personnel involved.
    7. Employee scorecard analysis: Scorecard Metrics, Scorecard 
Activity Score, Scorecard Objective Score, Scorecard Smart Target, 
Scorecard Target, Leaderboard Standings, Competition Name, Competition 
Results, Formula Metrics, Formula Builder Metrics, Accolade 
Achievements, Goal Name, Goal Description, Goal Category, Goal 
Visibility, Goal Owner, Goal Category, Workflow Name, Workflow 
Description, Workflow Hierarchy Level, Workflow Time Group, Competitor 
Name, Competitor Rank, Competitor Score, Competitor Selection, Group 
Name, Workflow Metric, Workflow Message, Workflow Image, Workflow 
Entities, Workflow Action, Workflow Status, Workflow Rank, Workflow 
Operator, Workflow Value, Workflow Schedule, Workflow Creator, Accolade 
Name.
    8. Customer Relationship Management Software Metrics: Opportunity 
ID, Approval Status, Stage Name, Sales Area, Sales District, Sales 
Title, Opportunity Owner, Owner Alias, Created Date, Current Stage 
Entry Date, Opportunity Name, Actual Start Date, Opportunistic 
Strategy, Product Group, Product Category, Account, Expected State, 
Lead Source, Lead Source Type, Created By, Amount Year-to-date, User 
Area, User District, Amount, Account Name, Opportunity Name, Lead 
Source Category, Age of Opportunity, Company Overview, Business Need, 
Solution, Results, Point of Entry Area, Point of Entry City State, 
Alias, Full Name, Title, Year-to-date Revenue, Tear-to-date Target, 
Over/Under Target, Percentage Over/Under Target, Year-to-date Supply, 
Over/Under Year-to-date Supply, Percentage Over/Under Year-to-date 
Supply, Current Quarter to Date Sales Revenue, Current Entire Quarter 
Target, Remain to Quarter Target, Percentage Over/Under Quarter Target, 
EAS Level, Number Closed Sales Pending Sales Representative Submission, 
Number Closed Sales Pending Management Approval, Update Status Message, 
Company ID, User ID, Service, Action, Service Access ID, Service 
Response, Account Street, Account City, Account State, Account ZIP 
Code, Region, Report District, Number of Sales, Dollar Amount, Report 
Area, Report Title, Registration Match, Product Category, Actual 
Mailing, Actual Shipping, Actual Total, Interaction Type, Number of 
Calls, Average Talk Time, Longest Call, Resource Name, Rowlev, 
Interaction ID, Start Time, End Time, Representative, Call Info, 
Technical Result, Incoming Phone Number, Sort, Call Type, Start Est, 
End Est, Status, Result Reason, Talk Time, Est Logout, Est Playback 
Duration, Customer Relationship Software Link, Priority Mail Number of 
Sales, Priority Mail Dollar Amount, Parcel/Package Number of Sales, 
Parcel/Packages Dollar Amount, First Class Mail Number of Sales, First 
Class Mail Dollar Amount, Closed Sales Area, Closed Sales District, 
Pricing Category, Contract Status, New Sale, Opportunity Record Type, 
VP Group, Lead Owner, Days Since Lead was Created, Lead ID Link, Days 
Owned, Lead Age, Lead Contact, Region/Team, Total Phone Calls, Total 
In-Person Visits, Total Video Conferences with Customer, Total Emails, 
Number of Active Reps with Activity, Average Phone Calls Per Rep, 
Average In-Person Visits Per Rep, Average Video Conferences with 
Customer, Average Emails Per Rep, Assigned to Area, Assigned to 
District, Type 2, Task/Event Record, Related To, Subject, Priority, 
Task, Assignee, Assigned Alias, Description, Seller's Name, Virtual 
Meetings, Appointment Scheduled Last 14 Days, Appointments Scheduled 
Next 14 Days, Appointments Kept, Stalled Opportunities, Funnel Health, 
Stage 4 Opportunity Review, Stage 5 Opportunities Not Submitted, 
Directed Activities Review, Coachable Moments, Action Items.

RECORD SOURCE CATEGORIES:
    For Customer Service and Correspondence: Customers and, for call 
center operations, commercially available sources of names, addresses, 
and telephone numbers.
    For Employee Dashboard Analysis: Customer Relationship Management 
Software.

ROUTINE USES OF RECORDS MAINTAINED IN THE SYSTEM, INCLUDING CATEGORIES 
OF USERS AND THE PURPOSES OF SUCH USES:
    Standard routine uses 1. through 7., 10., and 11. apply.

POLICIES AND PRACTICES FOR STORAGE OF RECORDS:
    Automated databases, computer storage media, and paper.

POLICIES OF PRACTICES FOR RETRIEVAL OF RECORDS:
    By customer name, customer ID(s), mail or email address, phone 
number, customer account number, case number, article number, pickup 
number, last four digits of SSN, ZIP Code, other customer identifier, 
employee name, employee email.

POLICIES AND PRACTICES FOR RETENTION AND DISPOSAL OF RECORDS:
    1. Customer care records for usps.com products are retained 90 
days.
    2. Records related to 1-800-ASK-USPS, Delivery Confirmation 
service, Special Services, and international call centers are retained 
1 year.
    3. Customer complaint letters are retained 6 months and automated 
complaint records are retained 3 years.
    4. Business Service Network records are retained 5 years.
    5. Records related to Operation Santa, Letters to Santa, or similar 
programs are retained 6 months after the new calendar year.
    6. Other records are retained 2 years after resolution of the 
inquiry.
    7. Records relating to Dashboard Metric Analysis are retained for 1 
year.
    Records existing on paper are destroyed by burning, pulping, or 
shredding. Records existing on computer storage media are destroyed 
according to the applicable USPS media sanitization practice.

ADMINISTRATIVE, TECHNICAL, AND PHYSICAL SAFEGUARDS:
    Paper records, computers, and computer storage media are located in 
controlled-access areas under supervision of program personnel.

[[Page 63148]]

Access to these areas is limited to authorized personnel, who must be 
identified with a badge.
    Access to records is limited to individuals whose official duties 
require such access. Contractors and licensees are subject to contract 
controls and unannounced on-site audits and inspections.
    Computers are protected by mechanical locks, card key systems, or 
other physical access control methods. The use of computer systems is 
regulated with installed security software, computer logon 
identifications, and operating system controls including access 
controls, terminal and transaction logging, and file management 
software. Online data transmissions are protected by encryption.

RECORD ACCESS PROCEDURES:
    Requests for access must be made in accordance with the 
Notification Procedure above and USPS Privacy Act regulations regarding 
access to records and verification of identity under 39 CFR 266.5.

CONTESTING RECORD PROCEDURES:
    See Notification Procedure and Record Access Procedures above.

NOTIFICATION PROCEDURES:
    Customers wanting to know if information about them is maintained 
in this system of records must address inquiries to the system manager 
in writing. Inquiries should include name, address, and other 
identifying information.

EXEMPTIONS PROMULGATED FOR THE SYSTEM:
    None.

HISTORY:
    December 12, 2018, 83 FR 63912; June 27, 2012, 77 FR 38342; April 
29, 2005, 70 FR 22516.

Sarah Sullivan,
Attorney, Ethics & Legal Compliance.
[FR Doc. 2023-19812 Filed 9-13-23; 8:45 am]
BILLING CODE 7710-12-P


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