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Scandinavian Airlines System Denmark-Norway-,S\"ietten 

Family Assistance Plan 

In accordance with 49 United States Code Scandinavian Airlines System Denmark-Norway-Sweden ("SAS"} 

hereby confirm that it has a plan for addressing the needs of the families of passengers involved in an aircraft 

accident that involves an aircraft under the control of SAS and results in a major loss of life. The plan includes: 

1. Publication of a reliable toll-free telephone number and staff to take calls. 

SAS has a plan for publicizing a reliable, toll-free telephone number and staff to take calls to such 

number from families of passengers. 

2. Notification of families. 

Before providing any public notice of the name of a passenger SAS will notify the family of such 

passenger. To the extent practicable notice will be provided in person by SAS, other suitably trained 

individual or by the independent disaster relief organization designated by the NTSB (e.g. Red Cross). 

3. Notice provided as soon as possible. 

Notification to family members will be conducted as soon practicable following verification by SAS that 

the passenger was aboard the aircraft, whether or not the names of all the passengers have been 

verified. 

4. List of passengers. 

Upon request SAS will immediately provide to: 

• the designated NTSB family support services director and 

• the designated independent disaster relief organization 

a passenger list that reflects the best available information at the time of the request. The list will be 

marked, if appropriate, "preliminary and unconfirmed," and will be updated promptly as appropriate. 

5. Consultation regarding disposition of remains and effects. 

SAS will consult with each family about the disposition of any remains and/or personal effects of the 

passenger under SAS' control. 

6. Return of possessions. 

If requested by the family of a passenger any possessions (regardless of condition) of that passenger 

within the control of SAS will be returned to the family, unless the possession is needed for the 

accident investigation or a criminal investigation. 

Scandinavian Airlines System Denmark-Norway-Sweden 

December 2013 
7. Retention of unclaimed of possessions. 

SAS will retain for minimum 18 months after the date of an accident any unclaimed personal effects 

that are under SAS' control. 

8. Monuments. 

SAS will consult the family of each passenger and endeavor to satisfy the wishes of the majority of 

families about construction by SAS of a monument built in the United States, including any inscription 

on the monument. 

9. Equal treatment of passengers. 

SAS will treat the families of revenue and non-revenue passengers equally. 

10. Service and assistance to families of passengers. 

SAS will work with the NTSB-designated independent organization (e.g. Red Cross) on an ongoing basis 

to ensure that families of passengers receive an appropriate level of mental health and counseling 

services following an accident. 

11. Compensation to service organizations. 

SAS will provide reasonable compensation to the NTSB-designated independent organization for 

mental health and counseling or other services provided by that organization to the families of 

passengers. 

12. Travel and care expenses. 

SAS will assist the immediate family of any passenger in traveling to the location of the accident and 

provide for the physical care of the family while the family is staying at such location. 

13. Resources for this plan. 

SAS will commit sufficient resources to carry out the purposes of this plan. 

14. Flight reservation information. 

Upon request of the family of a passenger, SAS will inform the family of whether the passenger's name 

appeared on a preliminary passenger manifest for the flight involved in the accident, whether or not 

the name of that person has been verified. 

15. Training of employees and agents. 

SAS will provide adequate training to its employees and agents of SAS to meet the humanitarian needs 

of survivors and family members following an accident. 

16. Consultation on carrier response not covered by plan. 

Scandinavian Airlines System Denmark-Norway-Sweden 

December 2013 
In the event that SAS volunteers assistance to United States citizens within the United States with 

respect to an aircraft accident outside the United States involving major loss of life, SAS will consult 

with the NTSB and the Department of State on the provision of the assistance. 

17. Liability for manmade structures. 

a. In the case of an accident that results in significant damage to a manmade structure or other 

property on the ground that is not government-owned, SAS will promptly provide notice, in 

writing, to the extent practicable, directly to the owner of the structure or other property 

about liability for any property damage and means for obtaining compensation. 

b. The written notice will as minimum advise the owner: 

(i) To contact the insurer of the property as the authoritative source for information about 

coverage and compensation; 

(ii) To not rely on unofficial information offered by any SAS representatives about 

compensation by SAS for accident-site property damage; and 

(iii) To obtain photographic or other detailed evidence of property damage as soon as possible 

after the accident, consistent with restrictions on access to the accident site. 

18. Simultaneous electronic transmission of NTSB hearing. 

In the case of an accident in which the NTSB conducts a public hearing or comparable proceeding at a 

location greater than 80 miles from the accident site, SAS will ensure that the proceeding is made 

available simultaneously by electronic means at a location open to the public at both the origin city and 

destination city of SAS' flight, if that city is located in the United States. 

Scandinavian Airlines System Denmark-Norway-Sweden 

December 2013