Federal Register / Vol. 88, No. 168 / Thursday, August 31, 2023 / Notices 60221 

20892, 301–594–2886, tracy.koretsky@

nih.gov. 

(Catalogue of Federal Domestic Assistance 

Program No. 93.859, Biomedical Research 

and Research Training, National Institutes of 

Health, HHS) 

Dated: August 24, 2023. 

Miguelina Perez, 

Program Analyst, Office of Federal Advisory 

Committee Policy. 

[FR Doc. 2023–18833 Filed 8–30–23; 8:45 am] 

BILLING CODE 4140–01–P 

DEPARTMENT OF HOMELAND 

SECURITY 

Coast Guard 

[Docket No USCG–2023–0392] 

Recertification of Cook Inlet Regional 

Citizens’ Advisory Council 

AGENCY: Coast Guard, DHS. 

ACTION: Notice of recertification. 

SUMMARY: The Coast Guard announces 

the recertification of the Cook Inlet 

Regional Citizens’ Advisory Council 

(CIRCAC) as an alternative voluntary 

advisory group for Cook Inlet, Alaska. 

This certification allows the CIRCAC to 

monitor the activities of terminal 

facilities and crude oil tankers under the 

Cook Inlet Program established by the 

Oil Terminal and Oil Tanker 

Environmental Oversight and 

Monitoring Act of 1990. 

DATES: This recertification is effective 

for the period from September 01, 2023 

through August 31, 2024. 

FOR FURTHER INFORMATION CONTACT: For 

information about this document, call or 

email LT Case Kuikhoven, Seventeenth 

Coast Guard District (dpi), by phone at 

(907) 463–2809 or email at 

case.a.kuikhoven@uscg.mil. 

SUPPLEMENTARY INFORMATION: 

Background and Purpose 

The Coast Guard published guidelines 

on December 31, 1992 (57 FR 62600), to 

assist groups seeking recertification 

under the Oil Terminal and Oil Tanker 

Environmental Oversight and 

Monitoring Act of 1990 (33 U.S.C. 2732) 

(the Act). The Coast Guard issued a 

policy statement on July 7, 1993 (58 FR 

36504), to clarify the factors that the 

Coast Guard would be considering in 

making its determination as to whether 

advisory groups should be certified in 

accordance with the Act, and the 

procedures which the Coast Guard 

would follow in meeting its certification 

responsibilities under the Act. Most 

recently, on September 16, 2002 (67 FR 

58440), the Coast Guard changed its 

policy on recertification procedures for 

regional citizen’s advisory council by 

requiring applicants to provide 

comprehensive information every three 

years. For each of the two years between 

the triennial application procedures, 

applicants submit a letter requesting 

recertification that includes a 

description of any substantive changes 

to the information provided at the 

previous triennial recertification. 

Further, public comment is only 

solicited during the triennial 

comprehensive review. 

Discussion of Comments 

On June 20, 2023, the Coast Guard 

published a Notice; Request for 

comments titled ‘‘Application for 

Recertification of Cook Inlet Regional 

Citizens’ Advisory Council’’ in the 

Federal Register (88 FR 39857). We 

received 33 comments, all in support of 

CIRCAC’s recertification. No public 

meeting was requested. The comments 

consistently cited CIRCAC’s 

collaborative partnerships in furthering 

the respective communities’ interest to 

promote safety, efforts to keep the 

public informed, oil spill industry 

monitoring efforts, effective prevention 

and response efforts regarding oil 

pollution, and to protect the sensitive 

marine environment along Alaska’s 

coastline. 

Recertification 

By letter dated August 23, 2023, the 

Commander, Seventeenth Coast Guard 

District, certified that the CIRCAC 

qualifies as an alternative voluntary 

advisory group under 33 U.S.C. 2732(o). 

This recertification terminates on 

August 31, 2024. 

Dated: August 23, 2023. 

M. M. Dean, 

Rear Admiral, U.S. Coast Guard, Commander, 

Seventeenth Coast Guard District. 

[FR Doc. 2023–18877 Filed 8–30–23; 8:45 am] 

BILLING CODE 9110–04–P 

DEPARTMENT OF HOMELAND 

SECURITY 

Secret Service 

[Docket Number DHS–2023–0017] 

Agency Information Collection 

Activities: Generic Information 

Collection: USSS Customer 

Satisfaction Surveys 

AGENCY: Department of Homeland 

Security (DHS). 

ACTION: 30-Day notice and request for 

comments. 

SUMMARY: The Department of Homeland 

Security will submit the following 

Information Collection Request (ICR) to 

the Office of Management and Budget 

(OMB) for review and clearance in 

accordance with the Paperwork 

Reduction Act of 1995. DHS previously 

published this ICR in the Federal 

Register on Thursday, June 8, 2023 for 

a 60-day public comment period. There 

were no comments received by DHS. 

The purpose of this notice is to allow 

additional 30-days for public comments. 

DATES: Comments are encouraged and 

will be accepted until October 30, 2023. 

This process is conducted in accordance 

with 5 CFR 1320.1. 

ADDRESSES: You may submit comments, 

identified by docket number Docket 

#DHS–2023–0017, at: 

Æ Federal eRulemaking Portal: http:// 

www.regulations.gov. Please follow the 

instructions for submitting comments. 

Instructions: All submissions received 

must include the agency name and 

docket number Docket #DHS–2023– 

0017. All comments received will be 

posted without change to http://

www.regulations.gov, including any 

personal information provided. 

Docket: For access to the docket to 

read background documents or 

comments received, go to http://

www.regulations.gov. 

SUPPLEMENTARY INFORMATION: Executive 

Order 12862 directs Federal agencies to 

provide service to the public that 

matches or exceeds the best service 

available in the private sector. In order 

to work continuously to ensure that our 

programs are effective and meet our 

customers’ needs, the Department of 

Homeland Security (hereafter ‘‘the 

Agency’’) seeks to obtain OMB approval 

of a generic clearance to collect 

qualitative feedback on our service 

delivery. By qualitative feedback we 

mean information that provides useful 

insights on perceptions and opinions, 

but are not statistical surveys that yield 

quantitative results that can be 

generalized to the population of study. 

This collection of information is 

necessary to enable the Agency to garner 

customer and stakeholder feedback in 

an efficient, timely manner, in 

accordance with our commitment to 

improving service delivery. The 

information collected from our 

customers and stakeholders will help 

ensure that users have an effective, 

efficient, and satisfying experience with 

the Agency’s programs. This feedback 

will provide insights into customer or 

stakeholder perceptions, experiences 

and expectations, provide an early 

warning of issues with service, or focus 

attention on areas where 


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60222 Federal Register / Vol. 88, No. 168 / Thursday, August 31, 2023 / Notices 

communication, training or changes in 

operations might improve delivery of 

products or services. These collections 

will allow for ongoing, collaborative and 

actionable communications between the 

Agency and its customers and 

stakeholders. It will also allow feedback 

to contribute directly to the 

improvement of program management. 

Improving agency programs requires 

ongoing assessment of service delivery, 

by which we mean systematic review of 

the operation of a program compared to 

a set of explicit or implicit standards, as 

a means of contributing to the 

continuous improvement of the 

program. 

The Agency will collect, analyze, and 

interpret information gathered through 

this generic clearance to identify 

strengths and weaknesses of current 

services and make improvements in 

service delivery based on feedback. The 

solicitation of feedback will target areas 

such as: timeliness, appropriateness, 

accuracy of information, courtesy, 

efficiency of service delivery, and 

resolution of issues with service 

delivery. Responses will be assessed to 

plan and inform efforts to improve or 

maintain the quality of service offered to 

the public. If this information is not 

collected, vital feedback from customers 

and stakeholders on the Agency’s 

services will be unavailable. The 

Agency will only submit a collection for 

approval under this generic clearance if 

it meets the following conditions: 

• Information gathered will be used 

only internally for general service 

improvement and program management 

purposes and is not intended for release 

outside of the agency (if released, 

procedures outlined in Question 16 will 

be followed); 

• Information gathered will not be 

used for the purpose of substantially 

informing influential policy decisions 1; 

• Information gathered will yield 

qualitative information; the collections 

will not be designed or expected to 

yield statistically reliable results or used 

as though the results are generalizable to 

the population of study; 

• The collections are voluntary; 

• The collections are low-burden for 

respondents (based on considerations of 

total burden hours, total number of 

respondents, or burden-hours per 

respondent) and are low-cost for both 

the respondents and the Federal 

Government; 

• The collections are noncontroversial and do not raise issues of 

concern to other Federal agencies; 

• Any collection is targeted to the 

solicitation of opinions from 

respondents who have experience with 

the program or may have experience 

with the program in the near future; and 

• With the exception of information 

needed to provide renumeration for 

participants of focus groups and 

cognitive laboratory studies, personally 

identifiable information (PII) is 

collected only to the extent necessary 

and is not retained. 

If these conditions are not met, the 

Agency will submit an information 

collection request to OMB for approval 

through the normal PRA process. To 

obtain approval for a collection that 

meets the conditions of this generic 

clearance, a standardized form will be 

submitted to OMB along with 

supporting documentation (e.g., a copy 

of the comment card). The submission 

will have automatic approval, unless 

OMB identifies issues within 5 business 

days. The types of collections that this 

generic clearance covers include, but are 

not limited to: 

• Customer comment cards/complaint 

forms 

• Small discussion groups 

• Focus Groups of customers, potential 

customers, delivery partners, or other 

stakeholders 

• Cognitive laboratory studies, such as 

those used to refine questions or 

assess usability of a website 

• Qualitative customer satisfaction 

surveys (e.g., post-transaction surveys; 

opt-out web surveys) 

• In-person observation testing (e.g., 

website or software usability tests) 

The Agency has established a 

manager/managing entity to serve for 

this generic clearance and will conduct 

an independent review of each 

information collection to ensure 

compliance with the terms of this 

clearance prior to submitting each 

collection to OMB. If appropriate, 

agencies will collect information 

electronically and/or use online 

collaboration tools to reduce burden. 

Small business or other small entities 

may be involved in these efforts but the 

Agency will minimize the burden on 

them of information collections 

approved under this clearance by 

sampling, asking for readily available 

information, and using short, easy-tocomplete information collection 

instruments. Without these types of 

feedback, the Agency will not have 

timely information to adjust its services 

to meet customer needs. If a 

confidentiality pledge is deemed useful 

and feasible, the Agency will only 

include a pledge of confidentiality that 

is supported by authority established in 

statute or regulation, that is supported 

by disclosure and data security policies 

that are consistent with the pledge, and 

that does not unnecessarily impede 

sharing of data with other agencies for 

compatible confidential use. If the 

agency includes a pledge of 

confidentiality, it will include a citation 

for the statute or regulation supporting 

the pledge. This is a new collection. 

The Office of Management and Budget 

is particularly interested in comments 

which: 

1. Evaluate whether the proposed 

collection of information is necessary 

for the proper performance of the 

functions of the agency, including 

whether the information will have 

practical utility; 

2. Evaluate the accuracy of the 

agency’s estimate of the burden of the 

proposed collection of information, 

including the validity of the 

methodology and assumptions used; 

3. Enhance the quality, utility, and 

clarity of the information to be 

collected; and 

4. Minimize the burden of the 

collection of information on those who 

are to respond, including through the 

use of appropriate automated, 

electronic, mechanical, or other 

technological collection techniques or 

other forms of information technology, 

e.g., permitting electronic submissions 

of responses. 

Analysis 

Agency: Department of Homeland 

Security (DHS)/United States Secret 

Service (USSS). 

Title: Generic Information Collection: 

USSS Customer Satisfaction Surveys. 

OMB Number: 1620–NEW. 

Frequency: On occasion. 

Affected Public: Stakeholders/ 

participants who engage with USSS 

programs, investigations, and 

inspections; including, individuals/ 

households and Federal, State, and 

Local governments. 

Number of Respondents: 160,000. 

Estimated Time per Respondent: 2 

Minutes. 

Total Burden Hours: 5,333 Hours. 

Frances Humphrey, 

Information Technology Program Manager, 

Office of the Chief information Officer. 

[FR Doc. 2023–18829 Filed 8–30–23; 8:45 am] 

BILLING CODE 9110–18–P 


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