60458 Federal Register / Vol. 88, No. 169 / Friday, September 1, 2023 / Notices 

ADMINISTRATIVE, TECHNICAL, AND PHYSICAL

SAFEGUARDS: 

The electronic records, files, and data 

are stored within FCC or a vendor’s 

accreditation boundaries and 

maintained in a database housed in the 

FCC’s or vendor’s computer network 

databases. Access to the electronic files 

is restricted to authorized employees 

and contractors; and to IT staff, 

contractors, and vendors who maintain 

the IT networks and services. Other 

employees and contractors may be 

granted access on a need-to-know basis. 

The electronic files and records are 

protected by the FCC and third-party 

privacy safeguards, a comprehensive 

and dynamic set of IT safety and 

security protocols and features that are 

designed to meet all Federal privacy 

standards, including those required by 

the Federal Information Security 

Modernization Act of 2014 (FISMA), 

OMB, and the National Institute of 

Standards and Technology (NIST). 

RECORD ACCESS PROCEDURES: 

Individuals wishing to request access 

to and/or amendment of records about 

themselves should follow the 

Notification Procedure below. 

CONTESTING RECORD PROCEDURES: 

Individuals wishing to request access 

to and/or amendment of records about 

themselves should follow the 

Notification Procedure below. 

NOTIFICATION PROCEDURES: 

Individuals wishing to determine 

whether this system of records contains 

information about themselves may do so 

by writing to privacy@fcc.gov. 

Individuals requesting access must also 

comply with the FCC’s Privacy Act 

regulations regarding verification of 

identity to gain access to records as 

required under 47 CFR part 0, subpart 

E. 

EXEMPTIONS PROMULGATED FOR THE SYSTEM: 

None. 

HISTORY: 

80 FR 6963 (February 9, 2015) 

Federal Communications Commission. 

Marlene Dortch, 

Secretary. 

[FR Doc. 2023–18945 Filed 8–31–23; 8:45 am] 

BILLING CODE 6712–01–P 

FEDERAL COMMUNICATIONS 

COMMISSION 

[OMB 3060–1085; FR ID 167223] 

Information Collection Being Reviewed 

by the Federal Communications 

Commission 

AGENCY: Federal Communications 

Commission. 

ACTION: Notice and request for 

comments. 

SUMMARY: As part of its continuing effort 

to reduce paperwork burdens, and as 

required by the Paperwork Reduction 

Act (PRA) of 1995, the Federal 

Communications Commission (FCC or 

the Commission) invites the general 

public and other Federal agencies to 

take this opportunity to comment on the 

following information collection. 

Comments are requested concerning: 

whether the proposed collection of 

information is necessary for the proper 

performance of the functions of the 

Commission, including whether the 

information shall have practical utility; 

the accuracy of the Commission’s 

burden estimate; ways to enhance the 

quality, utility, and clarity of the 

information collected; ways to minimize 

the burden of the collection of 

information on the respondents, 

including the use of automated 

collection techniques or other forms of 

information technology; and ways to 

further reduce the information 

collection burden on small business 

concerns with fewer than 25 employees. 

DATES: Written PRA comments should 

be submitted on or before October 31, 

2023. If you anticipate that you will be 

submitting comments, but find it 

difficult to do so within the period of 

time allowed by this notice, you should 

advise the contact listed below as soon 

as possible. 

ADDRESSES: Direct all PRA comments to 

Nicole Ongele, FCC, via email PRA@

fcc.gov and to nicole.ongele@fcc.gov. 

FOR FURTHER INFORMATION CONTACT: For 

additional information about the 

information collection, contact Nicole 

Ongele, (202) 418–2991. 

SUPPLEMENTARY INFORMATION: The FCC 

may not conduct or sponsor a collection 

of information unless it displays a 

currently valid control number. No 

person shall be subject to any penalty 

for failing to comply with a collection 

of information subject to the PRA that 

does not display a valid Office of 

Management and Budget (OMB) control 

number. 

OMB Control Number: 3060–1085. 

Title: Section 9.11, Interconnected 

Voice Over internet Protocol (VoIP) 

E911 Compliance; Section 9.12, 

Implementation of the NET 911 

Improvement Act of 2008: Location 

Information From Owners and 

Controllers of 911 and E911 

Capabilities. 

Form Number: N/A. 

Type of Review: Extension of a 

currently approved collection. 

Respondents: Individuals or 

Households; Business or other for-profit 

entities; Not-for-profit institutions; 

State, Local or Tribal Government. 

Number of Respondents: 29 

respondents; 13,783,364 responses. 

Estimated Time per Response: 0.09 

hours (five minutes). 

Frequency of Response: One-time, on 

occasion, third party disclosure 

requirement, and recordkeeping 

requirement. 

Obligation to Respond: Statutory 

authority for this information collection 

is contained in 47 U.S.C. 151, 151–154, 

152(a), 155(c), 157, 160, 201, 202, 208, 

210, 214, 218, 219, 222, 225, 251(e), 255, 

301, 302, 303, 307, 308, 309, 310, 316, 

319, 332, 403, 405, 605, 610, 615, 615 

note, 615a, 615b, 615c, 615a–1, 616, 

620, 621, 623, 623 note, 721, and 1471. 

Total Annual Burden: 1,262,271 

hours. 

Total Annual Cost: $202,992,000. 

Needs and Uses: The Commission is 

obligated by statute to promote ‘‘safety 

of life and property’’ and to ‘‘encourage 

and facilitate the prompt deployment 

throughout the United States of a 

seamless, ubiquitous, and reliable endto-end infrastructure’’ for public safety. 

Congress has established 911 as the 

national emergency number to enable 

all citizens to reach emergency services 

directly and efficiently, irrespective of 

whether a citizen uses wireline or 

wireless technology when calling for 

help by dialing 911. Efforts by Federal, 

State and Local Government, along with 

the significant efforts of wireline and 

wireless service providers, have resulted 

in the nearly ubiquitous deployment of 

this life-saving service. 

The Order the Commission adopted 

on May 19, 2005, sets forth rules 

requiring providers of VoIP services that 

interconnect with the nation’s existing 

public switched telephone network 

(interconnected VoIP services) to supply 

E911 capabilities to their customers. 

To ensure E911 functionality for 

customers of VoIP service providers the 

Commission requires the following 

information collections: 

A. Location Registration. Requires 

providers to interconnected VoIP 

services to obtain location information 

from their customers for use in the 

routing of 911 calls and the provision of 


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Federal Register / Vol. 88, No. 169 / Friday, September 1, 2023 / Notices 60459 

location information to emergency 

answering points. 

B. Provision of Automatic Location 

Information (ALI). Interconnected VoIP 

service providers will place the location 

information for their customers into, or 

make that information available 

through, specialized databases 

maintained by local exchange carriers 

(and, in at least one case, a State 

Government) across the country. 

C. Customer Notification. Requires 

that all providers of interconnected 

VoIP are aware of their interconnected 

VoIP service’s actual E911 capabilities. 

That all providers of interconnected 

VoIP service specifically advise every 

subscriber, both new and existing, 

prominently and in plain language, the 

circumstances under which E911 

service may not be available through the 

interconnected VoIP service or may be 

in some way limited by comparison to 

traditional E911 service. 

D. Record of Customer Notification. 

Requires VoIP providers to obtain and 

keep a record of affirmative 

acknowledgement by every subscriber, 

both new and existing, of having 

received and understood this advisory. 

E. User Notification. In addition, in 

order to ensure to the extent possible 

that the advisory is available to all 

potential users of an interconnected 

VoIP service, interconnected VoIP 

service providers must distribute to all 

subscribers, both new and existing, 

warning stickers or other appropriate 

labels warning subscribers if E911 

service may be limited or not available 

and instructing the subscriber to place 

them on or near the customer premises 

equipment used in conjunction with the 

interconnected VoIP service. 

Section 506 of RAY BAUM’S Act 

Section 506 of RAY BAUM’S Act, 

which requires the Commission to 

‘‘consider adopting rules to ensure that 

the dispatchable location is conveyed 

with a 9–1–1 call, regardless of the 

technological platform used and 

including with calls from multi-line 

telephone system.’’ RAY BAUM’S Act 

also states that, ‘‘[i]n conducting the 

proceeding . . . the Commission may 

consider information and conclusions 

from other Commission proceedings 

regarding the accuracy of the 

dispatchable location for a 9–1–1 

call. . . .’’ RAY BAUM’S Act defines a 

‘‘9–1–1 call’’ as a voice call that is 

placed, or a message that is sent by 

other means of communication, to a 

PSAP for the purpose of requesting 

emergency services. 

As part of implementing Section 506 

of RAY BAUM’S Act, on August 1, 

2019, the Commission adopted a Report 

and Order (2019 Order) amending, 

among other things, its 911 Registered 

Location and customer notification 

requirements applicable to VoIP service 

providers. 

The Commission’s 2019 Order 

changed the wording of section 9.11’s 

Registered Location requirements to 

facilitate the provision of automated 

dispatchable location in fixed and nonfixed environments. For non-fixed 

environments, the rule requires 

automated dispatchable location, if 

technically feasible. If not technically 

feasible, VoIP service providers may fall 

back to registered location, alternative 

location information for 911 calls, or a 

national emergency call center. 

Regarding customer notification 

requirements, the Commission afforded 

service providers flexibility to use any 

conspicuous means to notify end users 

of limitations in 911 service. In sum, the 

requirements adopted in the 2019 Order 

leverage technology advancements since 

the 2005 Order, build upon the existing 

Registered Location requirement, 

expand options for collecting and 

supplying end-user location information 

with 911 calls, are flexible and 

technologically neutral from a 

compliance standpoint and serve a vital 

public safety interest. 

NET 911 Act 

The NET 911 Act explicitly imposes 

on each interconnected voice over 

internet Protocol (VoIP) provider the 

obligation to provide 911 and E911 

service in accordance with the 

Commission’s existing requirements. In 

addition, the NET 911 Act directs the 

Commission to issue regulations by no 

later than October 21, 2008 that ensure 

that interconnected VoIP providers have 

access to any and all capabilities they 

need to satisfy that requirement. 

On October 21, 2008, the Commission 

released a Report and Order (2008 

Order), FCC 08–249, WC Docket No. 08– 

171, that implements certain key 

provisions of the NET 911 Act. As 

relevant here under the Paperwork 

Reduction Act (PRA), the Commission 

requires an owner or controller of a 

capability that can be used for 911 or 

E911 service to make that capability 

available to a requesting interconnected 

VoIP provider under certain 

circumstances. In particular, an owner 

or controller of such capability must 

make it available to a requesting 

interconnected VoIP provider if that 

owner or controller either offers that 

capability to any commercial mobile 

radio service (CMRS) provider or if that 

capability is necessary to enable the 

interconnected VoIP provider to provide 

911 or E911 service in compliance with 

the Commission’s rules. The 

information collection requirements 

contained in this collection guarantee 

continued cooperation between 

interconnected VoIP service providers 

and Public Safety Answering Points 

(PSAPs) in complying with the 

Commission’s E911 requirements. 

Federal Communications Commission. 

Katura Jackson, 

Federal Register Liaison Officer. 

[FR Doc. 2023–18950 Filed 8–31–23; 8:45 am] 

BILLING CODE 6712–01–P 

FEDERAL COMMUNICATIONS 

COMMISSION 

[FR ID: 167766] 

Privacy Act System of Records 

AGENCY: Federal Communications 

Commission. 

ACTION: Notice of a modified system of 

records. 

SUMMARY: The Federal Communications 

Commission (FCC, Commission, or 

Agency) proposes to modify an existing 

system of records, FCC/CGB–1, Informal 

Complaints, Inquiries, and Requests for 

Dispute Assistance, subject to the 

Privacy Act of 1974, as amended. This 

action is necessary to meet the 

requirements of the Privacy Act to 

publish in the Federal Register notice of 

the existence and character of records 

maintained by the agency. The 

Commission uses records in this system 

to handle and process informal 

complaints, inquiries, and requests for 

dispute assistance received from 

individuals, groups, and other entities. 

This modification makes various 

necessary changes and updates, 

including formatting changes required 

by the Office of Management and 

Budget (OMB) Circular A–108 since its 

previous publication, the addition of 

new routine uses, as well as the revision 

of existing routine uses. 

DATES: This modified system of records 

will become effective on September 1, 

2023. Written comments on the routine 

uses are due by October 2, 2023. The 

routine uses in this action will become 

effective on October 2, 2023 unless 

comments are received that require a 

contrary determination. 

ADDRESSES: Send comments to 

Katherine C. Clark, Federal 

Communications Commission, 45 L 

Street NE, Washington, DC 20554, or 

privacy@fcc.gov. 

FOR FURTHER INFORMATION CONTACT: 

Katherine C. Clark, (202) 418–1773, or 

privacy@fcc.gov (and to obtain a copy of 

the Narrative Statement and the 


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