59546 Federal Register / Vol. 88, No. 166 / Tuesday, August 29, 2023 / Notices 

informs potential persons who are to 

respond to the collection of information 

that such persons are not required to 

respond to the collection of information 

unless it displays a currently valid OMB 

control number. 

Title: Improving Customer Experience 

(OMB Circular A–11, Section 280 

Implementation). 

OMB Clearance Number: 3145–0254. 

Abstract: A modern, streamlined and 

responsive customer experience means: 

raising government-wide customer 

experience to the average of the private 

sector service industry; developing 

indicators for high-impact Federal 

programs to monitor progress towards 

excellent customer experience and 

mature digital services; and providing 

the structure (including increasing 

transparency) and resources to ensure 

customer experience is a focal point for 

agency leadership. 

This proposed information collection 

activity provides a means to garner 

customer and stakeholder feedback in 

an efficient, timely manner in 

accordance with the Administration’s 

commitment to improving customer 

service delivery as discussed in Section 

280 of OMB Circular A–11 at https://

www.performance.gov/cx/a11-280.pdf. 

As discussed in OMB guidance, 

agencies should identify their highestimpact customer journeys (using 

customer volume, annual program cost, 

and/or knowledge of customer priority 

as weighting factors) and select 

touchpoints/transactions within those 

journeys to collect feedback. 

These results will be used to improve 

the delivery of Federal services and 

programs. It will also provide 

government-wide data on customer 

experience that can be displayed on 

www.performance.gov to help build 

transparency and accountability of 

Federal programs to the customers they 

serve. 

As a general matter, these information 

collections will not result in any new 

system of records containing privacy 

information and will not ask questions 

of a sensitive nature, such as sexual 

behavior and attitudes, religious beliefs, 

and other matters that are commonly 

considered private. 

NSF will only submit collections if 

they meet the following criteria. 

• The collections are voluntary; 

• The collections are low-burden for 

respondents (based on considerations of 

total burden hours or burden-hours per 

respondent) and are low-cost for both 

the respondents and the Federal 

Government; 

• The collections are noncontroversial and do not raise issues of 

concern to other Federal agencies; 

• Any collection is targeted to the 

solicitation of opinions from 

respondents who have experience with 

the program or may have experience 

with the program in the near future; 

• Personally identifiable information 

(PII) is collected only to the extent 

necessary and is not retained; 

• Information gathered is intended to 

be used for general service improvement 

and program management purposes; 

• Upon agreement between OMB and 

the agency all or a subset of information 

may be released as part of A–11, Section 

280 requirements only on 

performance.gov. Summaries of 

customer research and user testing 

activities may be included in publicfacing customer journey maps or 

summaries. 

• Additional release of data must be 

done coordinated with OMB. 

These collections will allow for 

ongoing, collaborative and actionable 

communications between the Agency, 

its customers and stakeholders, and 

OMB as it monitors agency compliance 

on Section 280. These responses will 

inform efforts to improve or maintain 

the quality of service offered to the 

public. If this information is not 

collected, vital feedback from customers 

and stakeholders on services will be 

unavailable. 

Current Action: New Collection of 

Information. 

Type of Review: New. 

Affected Public: Individuals and 

Households, Businesses and 

Organizations, State, Local or Tribal 

Government. 

Estimated Number of Respondents: 

Below is a preliminary estimate of the 

aggregate burden hours for this new 

collection. NSF will provide refined 

estimates of burden in subsequent 

notices. 

Average Expected Annual Number of 

Activities: Approximately five types of 

customer experience activities such as 

feedback surveys, focus groups, user 

testing, and interviews. 

Average Number of Respondents per 

Activity: 1 response per respondent per 

activity. 

Annual Responses: 2,001,550. 

Average Minutes per Response: 2 

minutes–60 minutes, dependent upon 

activity. 

Burden Hours: NSF requests 

approximately 101,125 burden hours. 

Request for Comments: Comments 

submitted in response to this notice will 

be summarized and/or included in the 

request for OMB approval. Comments 

are invited on: (a) Whether the 

collection of information is necessary 

for the proper performance of the 

functions of the agency, including 

whether the information shall have 

practical utility; (b) the accuracy of the 

agency’s estimate of the burden of the 

collection of information; (c) ways to 

enhance the quality, utility, and clarity 

of the information to be collected; (d) 

ways to minimize the burden of the 

collection of information on 

respondents, including through the use 

of automated collection techniques or 

other forms of information technology; 

and (e) estimates of capital or start-up 

costs and costs of operation, 

maintenance, and purchase of services 

to provide information. 

Burden means the total time, effort, or 

financial resources expended by persons 

to generate, maintain, retain, disclose or 

provide information to or for a hFederal 

agency. This includes the time needed 

to review instructions; to develop, 

acquire, install and utilize technology 

and systems for the purpose of 

collecting, validating and verifying 

information, processing and 

maintaining information, and disclosing 

and providing information; to train 

personnel and to be able to respond to 

a collection of information, to search 

data sources, to complete and review 

the collection of information; and to 

transmit or otherwise disclose the 

information. 

Dated: August 23, 2023. 

Suzanne H. Plimpton, 

Reports Clearance Officer, National Science 

Foundation. 

[FR Doc. 2023–18539 Filed 8–28–23; 8:45 am] 

BILLING CODE 7555–01–P 

POSTAL REGULATORY COMMISSION 

[Docket Nos. MC2023–237 and CP2023–240; 

MC2023–239 and CP2023–242; MC2023–240 

and CP2023–243; MC2023–241 and CP2023– 

244; MC2023–242 and CP2023–245; 

MC2023–243 and CP2023–246] 

New Postal Products 

AGENCY: Postal Regulatory Commission. 

ACTION: Notice. 

SUMMARY: The Commission is noticing a 

recent Postal Service filing for the 

Commission’s consideration concerning 

a negotiated service agreement. This 

notice informs the public of the filing, 

invites public comment, and takes other 

administrative steps. 

DATES: Comments are due: August 30, 

2023. 

ADDRESSES: Submit comments 

electronically via the Commission’s 

Filing Online system at http://

www.prc.gov. Those who cannot submit 

comments electronically should contact 

the person identified in the FOR FURTHER


ddrumheller on DSK120RN23PROD with NOTICES1
Federal Register / Vol. 88, No. 166 / Tuesday, August 29, 2023 / Notices 59547 

1See Docket No. RM2018–3, Order Adopting 

Final Rules Relating to Non-Public Information, 

June 27, 2018, Attachment A at 19–22 (Order No. 

4679). 

1 15 U.S.C. 78s(b)(1). 

2 17 CFR 240.19b–4. 

3Amendment No. 1 amends the Exhibit 5A and 

Exhibit 5B to correctly reflect the addition of the 

Document Handling subsection to each document’s 

Table of Contents. The proposed rule change 

includes an Exhibit 4A and Exhibit 4B. Exhibit 4A 

shows the change that Amendment No. 1 makes to 

Exhibit 5A, and Exhibit 4B does the same with 

respect to attit 5B. 

4Capitalized terms used but not defined herein 

have the meanings specified in the Policy and 

Procedures or, if not defined therein, the ICE Clear 

Europe Clearing Rules. 

INFORMATION CONTACT section by 

telephone for advice on filing 

alternatives. 

FOR FURTHER INFORMATION CONTACT: 

David A. Trissell, General Counsel, at 

202–789–6820. 

SUPPLEMENTARY INFORMATION: 

Table of Contents 

I. Introduction 

II. Docketed Proceeding(s) 

I. Introduction 

The Commission gives notice that the 

Postal Service filed request(s) for the 

Commission to consider matters related 

to negotiated service agreement(s). The 

request(s) may propose the addition or 

removal of a negotiated service 

agreement from the Market Dominant or 

the Competitive product list, or the 

modification of an existing product 

currently appearing on the Market 

Dominant or the Competitive product 

list. 

Section II identifies the docket 

number(s) associated with each Postal 

Service request, the title of each Postal 

Service request, the request’s acceptance 

date, and the authority cited by the 

Postal Service for each request. For each 

request, the Commission appoints an 

officer of the Commission to represent 

the interests of the general public in the 

proceeding, pursuant to 39 U.S.C. 505 

(Public Representative). Section II also 

establishes comment deadline(s) 

pertaining to each request. 

The public portions of the Postal 

Service’s request(s) can be accessed via 

the Commission’s website (http://

www.prc.gov). Non-public portions of 

the Postal Service’s request(s), if any, 

can be accessed through compliance 

with the requirements of 39 CFR 

3011.301.1

The Commission invites comments on 

whether the Postal Service’s request(s) 

in the captioned docket(s) are consistent 

with the policies of title 39. For 

request(s) that the Postal Service states 

concern Market Dominant product(s), 

applicable statutory and regulatory 

requirements include 39 U.S.C. 3622, 39 

U.S.C. 3642, 39 CFR part 3030, and 39 

CFR part 3040, subpart B. For request(s) 

that the Postal Service states concern 

Competitive product(s), applicable 

statutory and regulatory requirements 

include 39 U.S.C. 3632, 39 U.S.C. 3633, 

39 U.S.C. 3642, 39 CFR part 3035, and 

39 CFR part 3040, subpart B. Comment 

deadline(s) for each request appear in 

section II. 

II. Docketed Proceeding(s) 

1. Docket No(s).: MC2023–237 and 

CP2023–240; Filing Title: USPS Request 

to Add Priority Mail Express, Priority 

Mail & USPS Ground Advantage 

Contract 6 to Competitive Product List 

and Notice of Filing Materials Under 

Seal; Filing Acceptance Date: August 22, 

2023; Filing Authority: 39 U.S.C. 3642, 

39 CFR 3040.130 through 3040.135, and 

39 CFR 3035.105; Public Representative: 

Christopher C. Mohr; Comments Due: 

August 30, 2023. 

2. Docket No(s).: MC2023–239 and 

CP2023–242; Filing Title: USPS Request 

to Add Priority Mail & USPS Ground 

Advantage Contract 32 to Competitive 

Product List and Notice of Filing 

Materials Under Seal; Filing Acceptance 

Date: August 22, 2023; Filing Authority: 

39 U.S.C. 3642, 39 CFR 3040.130 

through 3040.135, and 39 CFR 3035.105; 

Public Representative: Kenneth R. 

Moeller; Comments Due: August 30, 

2023. 

3. Docket No(s).: MC2023–240 and 

CP2023–243; Filing Title: USPS Request 

to Add Priority Mail Contract 785 to 

Competitive Product List and Notice of 

Filing Materials Under Seal; Filing 

Acceptance Date: August 22, 2023; 

Filing Authority: 39 U.S.C. 3642, 39 CFR 

3040.130 through 3040.135, and 39 CFR 

3035.105; Public Representative: 

Kenneth R. Moeller; Comments Due: 

August 30, 2023. 

4. Docket No(s).: MC2023–241 and 

CP2023–244; Filing Title: USPS Request 

to Add Priority Mail & USPS Ground 

Advantage Contract 33 to Competitive 

Product List and Notice of Filing 

Materials Under Seal; Filing Acceptance 

Date: August 22, 2023; Filing Authority: 

39 U.S.C. 3642, 39 CFR 3040.130 

through 3040.135, and 39 CFR 3035.105; 

Public Representative: Jennaca D. 

Upperman; Comments Due: August 30, 

2023. 

5. Docket No(s).: MC2023–242 and 

CP2023–245; Filing Title: USPS Request 

to Add Priority Mail & USPS Ground 

Advantage Contract 34 to Competitive 

Product List and Notice of Filing 

Materials Under Seal; Filing Acceptance 

Date: August 22, 2023; Filing Authority: 

39 U.S.C. 3642, 39 CFR 3040.130 

through 3040.135, and 39 CFR 3035.105; 

Public Representative: Jennaca D. 

Upperman; Comments Due: August 30, 

2023. 

6. Docket No(s).: MC2023–243 and 

CP2023–246; Filing Title: USPS Request 

to Add Priority Mail & USPS Ground 

Advantage Contract 35 to Competitive 

Product List and Notice of Filing 

Materials Under Seal; Filing Acceptance 

Date: August 22, 2023; Filing Authority: 

39 U.S.C. 3642, 39 CFR 3040.130 

through 3040.135, and 39 CFR 3035.105; 

Public Representative: Gregory S. 

Stanton; Comments Due: August 30, 

2023. 

This Notice will be published in the 

Federal Register. 

Erica A. Barker, 

Secretary. 

[FR Doc. 2023–18548 Filed 8–28–23; 8:45 am] 

BILLING CODE 7710–FW–P 

SECURITIES AND EXCHANGE 

COMMISSION 

[Release No. 34–98207; File No. SR–ICEEU– 

2023–022] 

Self-Regulatory Organizations; ICE 

Clear Europe Limited; Notice of Filing 

of Proposed Rule Change, as Modified 

by Amendment No. 1, Relating to 

Amendments to the Clearing 

Membership Policy and Clearing 

Membership Procedures 

August 23, 2023. 

Pursuant to section 19(b)(1) of the 

Securities Exchange Act of 1934 

(‘‘Act’’),1 and Rule 19b–4 thereunder,2

notice is hereby given that on August 8, 

2023, ICE Clear Europe Limited (‘‘ICE 

Clear Europe’’ or the ‘‘Clearing House’’) 

filed with the Securities and Exchange 

Commission (‘‘Commission’’) the 

proposed rule changes described in 

Items I, II and III below, which Items 

have been primarily prepared by ICE 

Clear Europe. On August 22, 2023, ICE 

Clear Europe filed Amendment No. 1 to 

the proposed rule change to make 

certain changes to the Exhibits 5A and 

5B.3 The Commission is publishing this 

notice to solicit comments on the 

proposed rule change, as modified by 

Amendment No. 1 (hereafter ‘‘the 

proposed rule change’’), from interested 

persons. 

I. Clearing Agency’s Statement of the 

Terms of Substance of the Proposed 

Rule Change 

ICE Clear Europe Limited (‘‘ICE Clear 

Europe’’ or the ‘‘Clearing House’’) 

proposes to (i) modify its Clearing 

Membership Policy (‘‘Policy’’) 4 to 


ddrumheller on DSK120RN23PROD with NOTICES1