[Federal Register Volume 88, Number 165 (Monday, August 28, 2023)]
[Notices]
[Pages 58623-58624]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-18458]


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PENSION BENEFIT GUARANTY CORPORATION


Submission of Information Collection for OMB Review; Comment 
Request; Generic Clearance for the Collection of Qualitative and 
Quantitative Feedback on Agency Service Delivery

AGENCY: Pension Benefit Guaranty Corporation.

ACTION: Notice of request for extension of OMB approval.

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SUMMARY: The Pension Benefit Guaranty Corporation is requesting that 
the Office of Management and Budget (OMB) extend approval, under the 
Paperwork Reduction Act, of the collection of information on 
qualitative and quantitative feedback on PBGC's service delivery (OMB 
Control Number 1212-0066; expires October 31, 2023). This notice 
informs the public of PBGC's request and solicits comments on the 
proposed information collection. This collection of information was 
developed as part of a Federal Government-wide effort to streamline the 
process for seeking feedback from the public on service delivery.

DATES: Comments must be received on or before September 27, 2023 to be 
assured of consideration.

ADDRESSES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular 
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function. All 
comments received will be posted without change to PBGC's website, 
http://www.pbgc.gov, including any personal information provided. Do 
not submit comments that include any personally identifiable 
information or confidential business information.
    A copy of the request will be posted on PBGC's website at https://www.pbgc.gov/prac/laws-and-regulation/federal-register-notices-open-for-comment. It may also be obtained without charge by writing to the 
Disclosure Division, <a href="/cdn-cgi/l/email-protection#b3d7dac0d0dfdcc0c6c1d6f3c3d1d4d09dd4dcc5"><span class="__cf_email__" data-cfemail="ee8a879d8d82819d9b9c8bae9e8c898dc0898198">[email protected]</span></a>, Office of the General Counsel 
of PBGC, 445 12th Street SW, Washington, DC 20024-2101; or, calling 
202-229-4040 during normal business hours. If you are deaf or hard of 
hearing or have a speech disability, please dial 7-1-1 to access 
telecommunications relay services.

FOR FURTHER INFORMATION CONTACT: Melissa Rifkin 
(<a href="/cdn-cgi/l/email-protection#d5a7bcb3bebcbbfbb8b0b9bca6a6b495a5b7b2b6fbb2baa3"><span class="__cf_email__" data-cfemail="3c4e555a57555212515950554f4f5d7c4c5e5b5f125b534a">[email protected]</span></a>), Attorney, Regulatory Affairs

[[Page 58624]]

Division, Office of the General Counsel, Pension Benefit Guaranty 
Corporation, 445 12th Street SW, Washington, DC 20024-2101; 202-229-
6563. (If you are deaf or hard of hearing, or have a speech disability, 
please dial 7-1-1 to access telecommunications relay services.)

SUPPLEMENTARY INFORMATION: This information collection activity will 
gather qualitative and quantitative customer and stakeholder feedback 
in an efficient, timely manner, in accordance with PBGC's commitment to 
improving service delivery. By qualitative feedback we mean information 
that provides useful insights on the public's perceptions and opinions. 
By quantitative feedback we mean numeric scores evaluating PBGC 
services and customer satisfaction using the American Customer 
Satisfaction Index (ACSI) methodology. This feedback provides insights 
into customer or stakeholder perceptions, experiences and expectations, 
provides early warnings of issues with service, and focuses attention 
on areas where changes in PBGC's communication with the public, in 
training of staff, or in operations might improve the delivery of 
products or services. These collections will allow for ongoing, 
collaborative and actionable communications between PBGC and its 
customers and stakeholders. These collections also allow feedback to 
contribute directly to the improvement of program management.
    The solicitation of feedback targets areas such as: timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information were not collected, vital feedback from customers and 
stakeholders on PBGC's services would be unavailable.
    PBGC only submits a collection for approval under this generic 
clearance if it meets the following conditions:
    <bullet> The collections are voluntary;
    <bullet> The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
    <bullet> The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
    <bullet> Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
    <bullet> Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
    <bullet> Except for information that will be included in PBGC's 
annual report, information gathered will be used only internally for 
general service improvement and program management purposes and is not 
intended for release outside of the agency;
    <bullet> Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
    <bullet> Information from qualitative surveys gathered will yield 
qualitative results; the collections will not be designed or expected 
to yield statistically reliable results or be used as though the 
results are generalizable to the population of interest;
    <bullet> Information from quantitative surveys will be based on 
statistical methods and will yield quantitative results, such as 
satisfaction scores that can be generalized to the population.
    As a general matter, these information collections will not result 
in any new system of records containing privacy information and will 
not ask questions of a sensitive nature, such as sexual behavior and 
attitudes, religious beliefs, and other matters that are commonly 
considered private.
    Annually, over the next three years, PBGC estimates that it will 
conduct three activities involving about 2,430 respondents, each of 
whom will provide one response. The number of respondents will vary by 
activity: 80 for usability testing, 50 for focus groups (5 groups of 10 
respondents), and 2,300 for customer satisfaction surveys.
    PBGC estimates the annual burden of this collection of information 
as 755 hours: one hour per response for usability testing (total 80 
hours); 2 hours per response for focus groups (total 100 hours); and 15 
minutes per response for customer satisfaction surveys (total 575 
hours). No cost burden to the public is anticipated.
    The existing collection of information was approved under OMB 
control number 1212-0066 (expires October 31, 2023). On May 16, 2023, 
PBGC published in the Federal Register a notice at 88 FR 31289 
informing the public of its intent to request an extension of this 
collection of information and solicited public comment. No comments 
were received. An agency may not conduct or sponsor, and a person is 
not required to respond to, a collection of information unless it 
displays a currently valid OMB control number.

    Issued in Washington, DC.
Stephanie Cibinic,
Deputy Assistant General Counsel for Regulatory Affairs, Pension 
Benefit Guaranty Corporation.
[FR Doc. 2023-18458 Filed 8-25-23; 8:45 am]
BILLING CODE 7709-02-P


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