**GAO-06-186**                      Published: Nov 02, 2005. Publicly Released: Nov 02, 2005.                  

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## Highlights

More than 10 million people in the United States are of limited English proficiency (LEP), in that they do not speak English at all or do not speak English well. These persons tend to rely on public transit more than English speakers. Executive Order 13166 directs federal agencies to develop guidance for their grantees on making their services accessible to LEP persons. The Department of Transportation (DOT) issued its guidance in 2001, with revised guidance pending issuance. This report reviews (1) the language access services transit agencies and metropolitan planning organizations have provided, and the effects and costs of these services; (2) how DOT assists its grantees in providing language access services; and (3) how DOT monitors its grantees' provision of these services.

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Full Report (14 pages)

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## Topics

Transportation

Cost analysisCustomer serviceEvaluation criteriaFederal regulationsForeign language publicationsForeign languagesMass transitMonitoringPerformance measuresPolicy evaluationPopulation statisticsProgram evaluationStrategic planningTransportationCommercial motor vehicle operatorsBus driversNon English speakingTranslating and interpreting