JUNE 6,-2014

BY ELECTRONIC FILING

Docket Section

U.S. Department of Transportation

1200 New Jersey Avenue,S£.

W12-140

Washington, DC 20590

Re: CHINA SOUTHERN AIRLINES Co., Ltd.

Revised Aviation.Disester Family Assistance Plan

Docket OST-1996-3304

Dear Madam or Sir:

China Southern Airlines Co., Ltd. ("China Southern") hereby submits its updated Aviation Disaster

Family Assistance Plan ("Plan") to the U.S. Department of Transportation and separately to the National

Transportation Safety Board, in accordance with the Foreign Air Carrier Family Support Act of 1997.

This Plan updates the version filled on March 11, 2004. The 24-hour emergency contact information has

been redacted from this version of the Plan.

If you have any questions concerning the attached Plan; please do not hesitate to contact us.

Sincerely;

WEIXI LV

By:

General Manager

North America Headquarters

China Southern Airlines Co., Ltd.

Enclosure
DOT -OST -1998-3304

CIDNA SOUTHERN AIRLINES CO., LTD.

Family Assistance Plan (Revised)

JUNE 6, 2014
TABLE OF CONTENTS

Basis for the Plan I

Toll-Free Telephone Number......... 2

Notification Process 3

Notification of Family Support Services _ 3

Family Assurances 4

Monument Construction... 4

Treatment of Immediate Family Members 5

Assistance from Other Organizations. 5

Compensation for Services Provided by Designated Organizations................................ 5

Family Traveling to Accident Site 6

Resources Commitment . 6

Notice Concerning Liability for Manmade Structures 6

Simultaneous Electronic Transmission of NTSB Hearing 7

24-hour Emergency Contact 7
China Southern Airlines Co., Ltd.

Family Assistance Plan

Page 1

CIDNA SOUTHERN AIRLINES CO~,LTD.

Family Assistance Plan

Basis for the Plan

Pursuant to the Foreign Air Carrier Family Support Act of 1997 (the "Act") and the

Wendell H. Ford Aviation Investment and Reform Act for the 21st Century, this Family

Assistance Plan (the "Plan") of China Southern Airlines Co., Ltd. ("China Southern")

describes the methods by which China Southern, in cooperation with the Department of

Transportation (the "DOT"), the National Transportation Safety Board (the "NTSB") and

other governmental entities, an organization designated for an accident by the NTSB, and

other parties, plans to address the needs of families of passengers involved in an aircraft

accident resulting in a significant loss of life that occurs within the United States and that

involves. an aircraft operated by China Southern (an "aircraft accident" or "accident").

This plan is intended to ensure that China Southern's efforts in this regard are made in the

best interests of surviving passengers and families, and to ensure that the dignity and the

cultural and religious backgrounds of survivors and families are respected.

China_&outhern,i-n the event it volunteers assistance-to US. Citizens within the United

States with respect to an accident outside of the United States involving a major loss of

life, will consult with the NTSB and DOT regarding the assistance it provides.
China SouthemAirlines Co., Ltd.

Family Assistance Plan

Page 2

Toll-Free Telephone Number

In the event of an aircraft accident, China Southern will establish a reliable, toll-free

telephone number and provide personnel to take calls to such number from the families of

all passengers aboard the aircraft. China Southern will publicize the toll-free number by

providing it to the DOT, the NTSB, the organization designated for the accident by the

NTSB under Section 1136(a)(2) of the Act, and the news media.

China Southern will provide the toll-free number to the foregoing as soon

as practicable after China Southern confirms that one of its aircraft was involved in an

accident and that the accident resulted in a significant loss of life. The toll-free number

also will be provided to any other group or person that requests it.

In the event of an aircraft accident, China Southern will provide suitab Iy trained

personnel to answer calls to the toll-free number. Such emergency response personnel

win be prepared to answer questions likely to: be- asked by families of passengers aboard

theaircraft. Families that call the toll-free number will be updated periodically on the

accident as additional information becomes available.
China Southern Airlines Co., Ltd.

Family Assistance Plan

Page 3

Notification Process

China Southern will notify the immediate families of passengers aboard an aircraft

involved in an accident before providing any public notice of the names of the passengers.

China Southern will provide such notification by using the services of the organization

designated for the ·accident under Section 1136(a)(2)·of the Act ifsuch an organization. is

designated. Otherwise, China Southern will noti@ the immediate families by using thF

services of suitably trained China Southern personnel. China Southern will provide

adequate training to its employees and agents to meet the needs of survivors and family

members following an accident.

China Southern will provide notice to the immediate family of any passenger aboard

an aircraft involved in an accident as soon as China Southern has verified the identity of

that passenger, whether or not the names of all the passengers aboard the aircraft have

beenverified, For purposes of this Plan, immediate family means a passenger's parent. or

legal guardian, spouse, child, brother or sister, or nearest living relative.

Notification of Family Support Services

China Southern will, immediately upon request, provide and update to the director of

familysupportservices designated fer the accident under Section 1136(a)( 1) of the Act and

to the organization designated for the accident under Section 1136(a)(2) of the Act, a list of

the names of the passengers aboard the aircraft based on the best information available at the

time the list was requested, regardless of whether or not such names have been verified.
China Southern Airlines Co., Ltd.

Family Assistance Plan

Page 4

Family Assurances

The family of each passenger will beconsulted about the disposition of all remains

and personal effects of the passenger that are within the control of China Southern, and, if

requested by the family, any possession of the passenger will be returned to the family

unless it is required for the accident investigation. or. a criminal investigation. Normally

authorities should return identifiable personal effects to the passenger's family rather

than having China Southern assume possession of them. Authorities should determine

the disposition of unidentifiable personal effects. Any unclaimed possession of a

passenger that is within China.Southern's control will be retained by China Southern for

not less than 18 months after the date of the accident.

The local medical examiner or coroner is responsible for the positive identification of

fatalities. If a passenger has died, the medical examiner or coroner will provide official

notification of death to the passenger's. family. The medical examiner or coroner is

responsible for the disposition of both identifiable and unidentified human remains.

For injured passengers, the hospital to which they are admitted is responsible for

status updates. However, to the extent China Southern has information on the condition

of such passengers, it will share such information with their immediate families.

Monument Construction

China Southern will consult the immediate family of each passenger regarding any

construction by China Southern of a monument to the passengers aboard a China
China Southern.Airlines Co., Ltd.

Family Assistance Plan

Page 5

Southern aircraft involved in an accident, including any inscription. China Southern will

honor a request from a passenger's immediate family to remove any reference to th~t

passenger's name from the monument or to omit that passenger's name from any

dedication speech for the monument.

Treatment of Immediate Family Members

China Southern's treatment of the families of nonrevenue passengers will be the same

as its treatment of the families of revenue passengers.

Assistance from other Organizations

China Southern will work with any organization designated for the accident by the

NTSB under Section I 136(a)(2) of the act on an ongoing basis to ensure that immediate

family members of passengers receive an appropriate level of services and assistance

following an accident.

Compensation for Services Provided by Designated Organizations

China Southern will provide reasonable compensation to the organization designated

for the accident by the NTSB under Section 1136(a)(2) of the Act for services and

assistance provided by the organization on China Southern's behalf to the immediate

families of passengers aboard a China Southem aircraR involved in an accident, China

Southern will expect the designated organization to provide a detailed accounting of any

services and assistance for which it requests compensation.
China Southern Airlines Co., Ltd.

Family AssistancePlan

Page 6

Family Traveling to.Accident Site

China Southern will assist the immediate families of passengers aboard a China

Southern aircraft involved in an accident in traveling to the location of the accident and

provide for their physical care while they are staying at such location. The NTSB has

accident-site jurisdiction. Within, security limitations established by the NTSB,. China

Southern will assist family requests to visit the accident scene. Access to the site may be

limited by terrain, biohazard and other hazardous material concerns, security measures, or

other unforeseen conditions.

Resources Commitment

China Southern will commit sufficient resources to carry out this plan.

Notice Concerning Liability for Manmade Structures

In the case of an accident that results in significant damage to a manmade structure or

other property on the ground that is not government owned, China Southern will

promptly provide notice, in writing, to the extent practicable, directly to the owner of the

structure or other property about liability for any property damage and means for

obtaining compensation.

At a minimum, the written notice shall advise the owner:

1. To contact the insurer of the property as the authoritative source for information

about coverage and compensation.
Chma SouthernAirlines Co., Ltd.

Family AssistaacePlan

Page 7

2. To not rely on unofficial information offered by China Southern's representatives·

about compensation by China Southern for accident-site property damage.

3. .To obtain photographic or other detailed evidence of property-damage as soon as

possible after the accident, consistent with restrictions on access to the accident

site.

Simultaneou~Electronic Transmission of NTSBHearing

In the case of an accident in which the NTSB conducts a public hearing or

comparable proceeding at a location greater than 80 miles from the accident site, China

Southern will ensure thatthe proceeding is made available simultaneously by electronic

means at a location open to the public at both the origin city and destination city of China

Southern's flight if that city is located in the United States.

24-hour Emergency Contact

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