BEFORE THE 

U.S. DEPARTMENT OF TRANSPORTATION 

WASHINGTON, DC 

Application of 

VIRGIN AMERICA INC. 

) 

) 

) 

) Docket No. DOT-OST- 2012-__ 

) 

) 

) 

for a statement of authorization 

under 14 C.P.R. Part 212 

(U.S.-Singapore) ) ___________________ ) 

APPLICATION OF VIRGIN AMERICA INC. 

FOR A STATEMENT OF AUTHORIZATION 

Communications with respect to this document should be sent to: 

John Varley 

Senior Vice President & 

General Counsel 

Virgin America Inc. 

555 Airport Boulevard, Suite 500 

Burlingame, CA 94010 

(650) 762-7108 

(650) 762-7001 (fax) 

john. varley@virginamerica.com 

November 21,2012 

John E. Gillick 

Jonathon H. Foglia 

Zuckert, Scoutt & Rasenberger L.L.P. 

888 Seventeenth Street, N.W., Suite 700 

Washington, DC 20006 

Tel: (202) 973-7939 

Fax: (202) 342-0683 

iegillick@zsrlaw.com 

jhfoglia@zsrlaw. com 

Counsel for 

Virgin America Inc. 

NOTICE: Answers to this Application ordinarily would be due on or before December 3, 

2012. Virgin America Inc. is requesting expedited treatment of this Application and will 

poll the air carrier representatives served with this Application and notify the Department 

of the results. 
BEFORE THE 

U.S. DEPARTMENT OF TRANSPORTATION 

WASHINGTON, DC 

Application of 

VIRGIN AMERICA INC. 

for a statement of authorization 

under 14 C.F.R. Part 212 

(U. S.-Singapore) 

) 

) 

) 

) Docket No. DOT-OST- 2012-__ 

) 

) 

) 

) ____________________________ ) 

APPLICATION OF VIRGIN AMERICA INC. 

FOR A STATEMENT OF AUTHORIZATION 

Virgin America Inc. ("Virgin America") hereby applies for a blanket statement of 

authorization under 14 C.F.R. Part 212 in order to engage in codeshare services with Singapore 

Airlines Limited ("Singapore Airlines"), as more fully described herein. 

In support of this Application, Virgin America respectfully states as follows: 

1. On November 16, 2012, Virgin America and Singapore Airlines entered into an 

agreement to engage in codeshare services (the "Codeshare Agreement"). A copy of the 

Codeshare Agreement is attached hereto (Exhibit A). 1 Virgin America and Singapore Airlines 

plan to initiate the proposed codeshare services on or about December 11, 2012. 

2. Virgin America requests a statement of authorization to display Singapore 

Airlines' "SQ" designator code on flights operated by Virgin America between any points in the 

United States, in conjunction with foreign air transportation of persons, property and mail held 

1 As is customary for requests of this nature, commercially sensitive information has been redacted from the 

attached Code share Agreement. A copy of the unredacted version of the Codeshare Agreement is being provided 

to the Department in accordance with 14 C.F.R. § 302.12. 
out by Singapore Airlines between a point or points in Singapore (either non-stop or via third 

country intermediate points), on the one hand, and a point or points in the United States, on the 

other hand. The initial routes covered by the Codeshare Agreement are set forth in Appendix A 

to this Application. 

3. Virgin America and Singapore Airlines hold all authority necessary to conduct 

these operations. Virgin America is authorized to engage in interstate air transportation of 

persons, property and mail pursuant to its certificate of public convenience and necessity. See 

Order 2007-8-17 (confirming oral actions and issuing effective certificate). Similarly, Singapore 

Airlines holds a foreign air carrier permit to engage in scheduled foreign air transportation of 

persons, property, and mail from points behind Singapore via Singapore and intermediate points 

to a point or points in the United States and beyond. See Order 97-12-26 (Dec. 24, 1997). 

4. The requested codeshare authorization is fully consistent with the current OpenSkies Agreement between the United States and Singapore2 

as well as the Multilateral 

Agreement on the Liberalization of Air Transport, 3 to which the United States and Singapore are 

both signatories, and is in the public interest. Indeed, as the Department itself has long 

recognized: 

Increased international code sharing and other cooperative arrangements can benefit 

consumers by increasing international service options and enhancing competition 

between carriers, particularly for traffic to or from cities behind major gateways. By 

stimulating traffic, the increased competition and service options should expand the 

overall international market and increase overall opportunities for the aviation industry. 

U.S. airlines should be major beneficiaries of this expansion and the concomitant 

increased service opportunities, given their competitive advantages. 4 

2 See Air Transport Agreement between the Government of the United States of America and the Government of 

the Republic of Singapore (Apr. 8, 1997) ("Open-Skies Agreement"), Article 8, para. 7 and Annex 1. 

3 Id. at Article 8, para. 2. 

4 See Statement of United States International Air Transportation Policy, 60 Fed. Reg. 21841 (May 3, 1995). 

2 
5. Virgin America agrees to accept the standard conditions typically applicable to 

codeshare authority such as that requested in this Application. Virgin America and Singapore 

Airlines will conduct all of their codeshare operations in compliance with 14 C.F .R. Part 257. 

Virgin America respectfully requests that the Department waive its requirement under 14 C.F.R. 

212.10(d)(2) that statements of authorization be filed at least 45 days in advance of the proposed 

date of implementation. 

6. Virgin America requests that the blanket statement of authorization be granted for 

an indefinite period, so long as the Codeshare Agreement continues in effect, consistent with the 

Department's practice in previous code share proceedings. 

7. Should the Codeshare Agreement cease to be effective, Virgin America will 

notify the Department accordingly. 

8. Virgin America requests expedited approval of this Application 1n order to 

facilitate the initiation of the codeshare services described above at an early date. 

3 
WHEREFORE, based on the foregoing, Virgin America respectfully requests a statement 

of authorization to fully implement the code share arrangements provided for in the Codeshare 

Agreement. Virgin America further requests that the Department grant such other relief as it 

considers consistent with this Application and the public interest. 

November 21,2012 

Respectfully submitted, 

lKP Jo E. Gtlhck 

Jonathon H. Foglia 

Zuckert, Scoutt & Rasenberger L.L.P. 

888 Seventeenth Street, NW, Suite 700 

Washington, DC 20006 

Tel: (202) 973-7939 

Fax: (202) 342-0683 

j egillick@zsrlaw .com 

jhfoglia@zsrlaw .com 

Counsel for 

Virgin America Inc. 

4 
Appendix A 

Display of Singapore Airlines' "SQ" Designator Code on Virgin America Operated Flights 

Routing: 

FrornJTo Los Angeles, California (LAX) 

Boston, Massachusetts (BOS) 

Chicago, Illinois (ORD) 

Ft. Lauderdale, Florida (FLL) 

Philadelphia, Pennsylvania (PHL) 

Portland, Oregon (PDX) 

San Francisco, California (SFO) 

Seattle, Washington (SEA) 

Washington, D.C. (lAD) 

FrornJTo San Francisco, California (SFO) 

Boston, Massachusetts (BOS) 

Chicago, Illinois (ORD) 

Ft. Lauderdale, Florida (FLL) 

Las Vegas, Nevada (LAS) 

Palm Springs, California (PSP) 

Philadelphia, Pennsylvania (PHL) 

San Diego, California (SAN) 

Seattle, Washington (SEA) 

Washington, D.C. (lAD) 

r~ I 

I 
CERTIFICATE OF SERVICE 

I hereby certify that I caused a copy of the foregoing Application of Virgin America Inc. 

for a statement of authorization to be served, this 21st day ofNovember, 2012, via email 

transmission, on the following persons: 

robert. wirick@aa. com 

rpomrner@atlasair. com 

sascha. vanderbellen@delta.corn 

sametta.c.bamett@delta.corn 

torn.lydon@evergreenaviation.corn 

charters@evergreenairlines. com 

anbird@fedex.corn 

gbleopard@fedex.corn 

kevin.montgornery@polaraircargo.corn 

peter.beckett@polaraircargo.com 

j onathan.linde@united.com 

steve.morrissey@united.corn 

dan.weiss@united.com 

lhalloway@crowell.corn (Counsel for United Air Lines) 

gmurphy@crowell.com (Counsel for United Air Lines) 

anita.mosner@hklaw.com (Counsel for United Parcel Service) 

jennifer.nowak@hklaw.com (Counsel for United Parcel Service) 

howard kass@usairways.corn 

benjarnin.slocurn@usairways.com 

rnlbenge@zsrlaw.com (Counsel for World Airways/North American Airlines) 

j ohn.allen@faa. gov 

urskr@state. gov 

susan.kurland@dot. gov 

esta.rosenberg@dot. gov 

brett.kruger@dot. gov 

todd.hornan@dot. gov 

peter .irvine@dot. gov 

john.allen@faa. gov 

info@airlineinfo. corn 

Bryant 

~~ Templeton 
EXHIBIT A 
PUBLIC VERSION 

CODESHAREAGREEMENT 

(Passenger) 

between 

SINGAPORE AIRLINES LIMITED 

and 

VIRGIN AMERICA 
Article 

1. 

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3. 

4. 

5. 

6. 

7. 

8. 

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11. 

12. 

13. 

14. 

15. 

16. 

17. 

PUBLIC VERSION 

List of Contents 

Contents 

Definitions 

Codeshare Agreement 

General Principles 

Aircraft and Operational Requirements 

Sales and Marketing 

Intellectual Property 

Reservations Procedures 

Handling Procedures 

In-Flight Services and Flight Crew 

Intentionally Left Blank 

Liability & Indemnity 

Insurance 

Family Assistance 

Accounting 

General Conditions 

Termination 

Confidentiality 

Appendix A Frequency and Schedule Planning 

Appendix 8 Station Procedures 

Appendix C Reservations Procedures I Schedule Filing 

Appendix D Revenue Accounting 

Appendix E lnflight Service I Special Service Requirements (SSR) 

Appendix F Emergency I Crisis Management Procedures 

Appendix G Security Requirements 

SQNX Codes hare Agreement 

Page No. 

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Page 2 
PUBLIC VERSION 

CODESHAREAGREEMENT 

This Codeshare Agreement ("Agreement") is made with effect from 11 December 

2012. 

BETWEEN 

Singapore Airlines Limited, a company incorporated in the Republic of 

Singapore and having its registered office at 25 Airline Road, Airline House, , 

Singapore 819829, Republic of Singapore, Singapore company registration 

number 197200078R (hereinafter referred to as "SIA", or "SQ"); 

and 

Virgin America, whose registered office is at 555 Airport Blvd, Suite 500, 

Burlingame, CA, 94010, USA (hereinafter referred to as "Virgin America" or 

"VX"); 

and individually and collectively referred to as "Party" and "Parties" respectively. 

WHEREAS SQ and VX have agreed to operate scheduled passenger services 

with effect from the Commencement Date in accordance with Appendix A hereto 

subject to the following terms and conditions; and 

WHEREAS a fundamental feature of such joint air service is that· it should be 

operated in accordance with sound airline practices. 

Now therefore in consideration of the covenants and sums referred to herein IT 

IS HEREBY agreed by the Parties hereto as follows: 

1. Definitions 

1.1 In this Agreement unless the context otherwise requires: 

"Commencement Date" means 11 December 2012. 

"Future Codeshare" means any codeshare arrangements that may be 

mutually agreed between the Parties at a later date, which for the 

avoidance of doubt are hereby deemed to be incorporated by reference 

into this Agreement; 

"Initial Codeshare" means the schedules and frequencies contained in 

Appendix A hereto; 

SQNX Codeshare Agreement Page 3 
PUBLIC VERSION 

"Marketing Party" means the Party who does not operate the Service with 

its own or leased aircraft, but places its designator code on flights 

operated by the Operating Party in order to offer seats on the Services; 

"Operating Party" means the Party operating. the Service, with its own or 

leased aircraft; 

"Route" means each of the routes referred to in Appendix A hereto and 

any other applicable route on any Future Codeshare; 

"Seats" means a seat of any class on each sector of the Service and 

includes all product elements offered by the Operating Party to any person 

or entity relating to that seat, including but not limited to passenger 

services such as those referred to in Appendix B; 

"Service" means any codeshare flight operated pursuant to this 

Agreement from the Commencement Date or in the future on any of the 

Routes. · 

1.2 References in this Agreement to clauses or appendices are to clauses of 

or appendices to this Agreement. 

1.3 References to the singular include references to the plural and vice versa. 

1.4 The Appendices A-G annexed to this Agreement shall be deemed to form 

an integral part of this Agreement. In the event of conflict between the 

provisions of this Agreement and the Appendices, the provisions of this 

Agreement will prevail. 

2. Codeshare Agreement 

2.1 Each Party will make available seats to the other Party on Services over 

the Routes on a freesale basis at the cost specified within the prevailing Special 

Prorate Agreement ("SPA") between the Parties, or where applicable in 

accordance with the rules specified in the lATA Multilateral Prorate Agreement 

("MPA"): 

(a) at the Commencement Date, as defined in Appendix A; and 

(b) if any Future Codeshare commences. 

2.2 Payment for seats shall be made in accordance with clause 14. 

2.3 Services on which the Initial Codeshare will apply will be operated to the 

schedule attached as Appendix A hereto, as amended from time to time. 

SQNX Codeshare Agreement Page4 
PUBLIC VERSION 

2.4 Each party agrees that it shall determine its fares for seats on its flights 

independent of the other party. 

3. General Principles 

3.1 The Services shall be operated with the greatest possible regularity and 

efficiency on a best effort basis. 

3.2 The Services shall be identified by each Party's own flight designators and 

flight numbers in both directions. Each Party will use its own flight designators 

and flight numbers in all relevant publications including but not limited to the 

computerised reservation system (CRS), publications and addresses to the 

public. The ticketing party's designator shall be shown in the carrier box of the 

flight coupon. 

3.3 The primary designation on the Services shall be that of the Operating 

Party with the Marketing Party designated as a codeshare partner. 

3.4 The Parties shall ensure that in all such publications there is an indication 

that the flights are operated by the Operating Party subject to applicable 

government regulations. 

3.5 All applicable government rules and regulations and international 

conventions shall be strictly observed by both Parties. 

3.6 The Operating Party shall be responsible for all costs, charges, losses, 

expenses and liabilities whatsoever associated with each of the Routes and the 

Services and will assume the entire commercial and financial risk of the 

operation of each of the Routes and Services. For the avoidance of doubt, in the 

event that the Services sustain a loss at any time during the period of the 

Agreement then such losses shall be borne by the Operating Party. 

3. 7 Engineering and operational support, together with substitute aircraft, as 

required, of similar specification shall be the responsibility of the Operating Party 

at the Operating Party's expense unless otherwise mutually agreed by the 

Parties in writing. 

3.8 The Operating Party shall provide to the Marketing Party an allocation of 

baggage allowances on each sector of the Services in accordance with Appendix 

B. 

3.9 The Conditions of Carriage of the Marketing Carrier and Claims Handling 

Procedures of the Operating Party shall apply to the Services. The Operating 

Party shall be responsible for and bear the costs of the handling of passengers, 

SQNX Codeshare Agreement Page 5 
PUBLIC VERSION 

baggage and cargo claims on the Services operated by it consistent, with the 

Conditions of Carriage of the Marketing Carrier and Claims Handling Procedures 

of the Operating Carrier, the relevant lATA resolutions on interline baggage 

handling and in any event in accordance with Appendix B hereto. 

3.10 Tickets issued with either Party's flight numbers for the Codes hare Flights 

will be accepted by the other Party for carriage pursuant to the SPA or where 

applicable, the MPA. Use of E-ticket shall be permitted and regulated pursuant to 

the Interline Agreement between the Parties. 

3.11 In the event this Agreement is silent with respect to which Party's rules or 

policies are applicable and in the absence of any other agreement, law, rule or 

regulation the rules and procedures of the Operating Party shall apply to the 

extent consistent with the terms of this Agreement. 

4. Aircraft and Operational Requirements 

4.1 The aircraft to be used for the Services shall be supplied by the Operating 

Party at its expense in an airworthy and operable condition duly manned and 

equipped for the operation of the Services. The Operating Party may not 

subcontract any of the Services without the prior written consent of the Marketing 

Party whose consent shall not be unreasonably withheld, conditioned or delayed. 

For avoidance of doubt the responsibility and liability of the Operating Party 

under this Agreement shall not be reduced or eliminated in any manner by 

subcontracting. 

4.2 The Operating Party has the right to substitute aircraft or delay or cancel a 

Service due to unserviceability of an aircraft or where otherwise operationally 

necessary for the proper running of the Services and no alternative is available. 

Substitute aircraft shall conform to clause 4.1. When operationally possible the 

Marketing Party shall be informed in advance of substitution but in any event as 

soon as possible after such substitution. 

4.3 In case of an_y flight irregularity as defined in Appendix B hereto (including 

but not limited to that referred to in Clause 4.2 hereto) on any part of any Service 

the Operating Party shall be responsible for all expenses incurred in connection 

with transportation of passengers and baggage to the passengers' final 

destination irrespective of the cause of the irregularity, interruption or 

cancellation. Equal treatment shall be extended by the Operating Party to its own 

and the Marketing Party's passengers in these and all other circumstances. 

4.4 In the event of a diversion of any of the Services, the Operating Party shall 

assume all liabilities, costs and responsibilities for the completion of the Service. 

4.5 Unless otherwise mutually agreed in writing ·by the Parties, the inflight 

SQNX Codeshare Agreement Page6 
PUBLIC VERSION 

security regulations and inflight emergency and accident procedures shall be 

implemented in accordance with the regulations laid down by the regulatory 

authority or authorities of the Operating Party and Appendices F and G hereto. 

The Operating Party shall provide its flight attendants on the Services with all 

necessary details of and training relevant to such security and emergency 

procedures. [unilateral] 

4.6 Both Parties shall be entitled to participate fully (including having 

personnel at emergency or incident centres of the other Party) in the event of any 

incident that affects the Services. 

5. Sales and Marketing 

5.1 The Services will be marketed jointly by the Parties in accordance with 

Appendix A. 

5.2 Each Party may maintain, and will be individually responsible for the 

expense of its own sales and marketing offices wherever situated. 

5.3 Non revenue or reduced revenue travel on the Services shall be 

administered by the Operating Party and only booked using the Operating Party's 

designator code. Any non revenue or reduced revenue travel should be mutually 

agreed by the Parties. 

5.4 VX and SQ will use reasonable efforts to have the Services included in all 

public listings and industry schedules, including but not limited to: (i) the Official 

Airline Guide ("OAG") and similar passenger schedule information services, and 

(ii) CRSs and Reservation Systems. Each Service shall be identified in such 

guides, CRS and reservation systems by both the VX and SQ codes. Each Party 

shall bear its own costs for the publication of the Services or connections for the 

Services in any paper or electronic publication. 

SQNX Codeshare Agreement Page? 
PUBLIC VERSION 

6. Intellectual Property 

6.1 This Agreement is not, and shall not be construed to be, a licence for 

either Party to, and each of the Parties will not, use the trade names, trademarks, 

service marks or logos or descriptions of services or product of the other Party 

without such Party's prior written consent. 

7. Reservations Procedure 

7.1 The Parties shall administer the reservations procedures in accordance 

with Appendix C hereto. 

7.2 Special passenger requirements shall be honoured to the extent 

reasonably possible by the Operating Party and in any event in accordance with 

Appendices B and E hereto. 

7.3 The Parties agree that any passenger information supplied by the 

Marketing Party to the Operating Party belongs to the Marketing Party. The 

Operating Party undertakes to keep all such information confidential and not to 

use it other than for the reasons specifically set out in this Agreement to 

accommodate passengers on the Services. 

8. Handling Procedures 

8.1 The Operating Party shall provide all Marketing Party passengers on each 

of the Services with service at least as good as that given to the Operating 

Party's own passengers. For avoidance of doubt, the Operating Party shall 

operate codeshare flights, including inflight services, in accordance with its own 

service standards. 

8.2 Airport handling procedures shall be as set out in Appendix B. 

8.3 Customer relations and complaints handling procedures (including in 

relation to baggage claims) shall be handled by the Parties in accordance with 

Appendix B hereto. 

9. In-Flight Services and Flight Crew 

9.1 The cockpit crews and cabin crews will be provided by the Operating Party 

at the Operating Party's expense. 

9.2 lnflight services will be provided in accordance with the Operating Party's 

own policies and procedures. 

SQNX Codeshare Agreement Page 8 
PUBLIC VERSION 

9.3 All inflight announcements will state that the Services over the Routes are 

operated as codeshare flights. 

10. Intentionally left blank 

11. Liability & Indemnity 

11.1 The Operating Party agrees to indemnify and hold harmless the Marketing 

Party, its officers, agents, servants and employees from all liabilities, damages, 

demands and claims including all costs and expenses incidental thereto, which 

may occur against, be charged to or recoverable from the Marketing Party, its 

officers, agents, servants and employees by reason of death or injury to any 

person or damage to or loss of property including without limitation baggage, 

any delay resulting therefrom suffered by passengers arising out of or in any way 

connected with the operation of the Codeshare Flight while such persons or 

property are on an aircraft used by the Operating Party for the Services or are 

under the care, custody or control of the Operating Party in connection with the 

Services, unless due to the gross negligence, recklessness or willful misconduct 

of the Marketing Party, its officers, agents, servants and employees. 

11.2 Notwithstanding Article 11.1, each Party shall assume liability for, 

indemnify and hold harmless the other Party, its officers, agents, servants and 

employees from all costs and expenses for any injury to or death of employees of 

such Party under this Agreement (except when these are ticketed passengers of 

the other Party), or any damage to or loss of property used or provided to 

execute the Services (including the aircraft provided under this Agreement) of 

such Party arising out of or in any way connected with the operation of the 

Codeshare Flight, unless due to the gross negligence, recklessness or willful 

misconduct of the other Party. 

11.3 The Marketing Party will notify the Operating Party of any or all claims and 

legal actions connected with these operations and lodged against the Marketing 

Party and will supply the Operating Party with all supporting documents and 

relevant information. The Marketing Carrier agrees that the Operating Carrier and 

its insurers shall handle, resolve, settle or defend any and all claims with respect 

to damages for injury or death, incurred by a passenger(s) holding tickets 

providing for transportation by the Marketing Carrier under its designator code in 

accordance with the Marketing Carrier's conditions of carriage. The Operating 

Carrier and the Marketing Carrier agree to consult and cooperate in the handling, 

resolution, settlement or defence of such claims, but the final claims handling 

authority rests with the Operating Carrier and its insurers. 

11.4 Each Party shall assume the entire responsibility for the issuance of its 

own traffic documents and the reservation of space, and shall indemnify the other 

Party, its officers, agents, servants and employees against all claims, demands, 

SQNX Codeshare Agreement Page 9 
PUBLIC VERSION 

costs, expenses and liability arising therefrom, provided that such indemnification 

shall not cover claims caused by the gross negligence, recklessness or wilful 

misconduct of the other Party. 

11.5 NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, SPECIAL 

OR CONSEQUENTIAL DAMAGES, INCLUDING LOST REVENUE, LOST 

PROFITS OR LOST PROSPECTIVE ECONOMIC ADVANTAGE, WHETHER 

OR NOT FORESEEABLE AND WHETHER OR NOT BASED ON CONTRACT, 

STATUTORY LIABILITY, TORTt WARRANTY CLAIMS OR OTHERWISE IN 

CONNECTION WfTH THIS AGREEMENT, AND/OR THE PRODUCTS OR 

SERVICES PROVIDED HEREUNDER, AND EACH PARTY HEREBY 

RELEASES AND WAIVES ANY CLAIM AGAINST THE OTHER PARTY 

REGARDING SUCH DAMAGE. 

11.6 The Operating Party shall be responsible for any fines, penalties, etc. 

imposed on the Marketing Party by the relevant authorities relating to the 

Operating Party's failure to comply with the US Department of Transportation 

Final Rule on Enhancing Airline Passenger Protection, whether such failure 

relates to the tarmac delay plan or otherwise. 

12. Insurance 

12.1 Throughout the duration of this Agreement each Party shall procure and 

maintain the following insurance in support of the Codeshare Flights operated by 

such Party, as contemplated by this Agreement: 

(a) Aircraft Hull All Risks and Hull War and Allied Perils Insurance's 

for the aircraft provided and shall cause its Insurers to waive any and all 

rights of subrogation against the other Party, its officers, agents, servants 

and employees except in respect of claims caused by the gross 

negligence, recklessness or willful misconduct of the other Party, its 

officers, agents, servants and employees. 

(i) include the other PartyJ its officers, agents, servants and 

employees as additional assureds (the "Additional Assureds") 

except in respect of claims caused by the gross negligence, 

SQNX Codeshare Agreement Page 10 
---~-----------------------

PUBLIC VERSION 

recklessness, or willful misconduct of the other Party, its officers, 

agents, servants and employees. 

(ii) provide that the insurance shall operate in all respects as if a 

separate policy had been issued covering each Party insured 

hereunder. Notwithstanding the foregoing the total liability of 

Insurers in respect of any and all insureds shall not exceed the 

limits of liability stated in the policy. 

(iii) provide that this insurance shall be primary and without right of 

contribution from any other insurance carried by the Additional 

Assureds. 

(iv) provide that the Additional Assureds shall have no responsibility 

for premium and Insurers shall waive any rights of set-off or 

counter-claim against the Additional Assureds except in respect 

of outstanding premium in respect of the aircraft the subject of a 

claim. 

(v) provide that the cover afforded to each Additional Assured by 

the policy shall not be invalidated by any act or omission 

(including misrepresentation and non-disclosure) of any other 

person or Party which results in a breach of any term, condition 

or warranty of the policy provided that the Additional Assured so 

protected has not caused, contributed to or knowingly 

condoned the said act or omission. 

(vi) provide that, except in respect of any provision for cancellation 

or automatic termination specified in the policy or any 

endorsement thereof, the cover provided may only be cancelled 

or materially altered in a manner adverse to the Additional 

Assureds by the giving of not less than notice in 

writing except that with respect to perils 

coverage, such period of notice shall be or such 

lesser period as may be customarily ava1 

(vii) Certificates of Insurance evidencing compliance with the 

foregoing shall be made available by each Party to the other in 

good time before the first flight hereunder and following each 

and every renewal of such insurance(s). 

(viii) The Operating Party and Marketing Party shall each procure 

at its own cost Workmen's Compensation or a corresponding 

insurance and Employer's Liability insurance against the 

liabilities of each respective Party to its employees for death or 

injury. Each Party shall cause its insurers to waive subrogation 

SQNX Codeshare Agreement Page 11 
PUBLIC VERSION 

rights against the other Party for recovery of damages to the 

extent these damages are covered by the workers 

compensation and employers liability insurance obtained by 

each Party. 

(ix) Indemnification by Government in Lieu of Insurance. 

Notwithstanding any provision of this Section 12 requiring 

insurance, in lieu of insurance against any risk, indemnification 

from, or insurance provided by, the United States government, 

or any agency or instrumentality thereof, against such risk in an 

amount which, when added to the amount of insurance 

maintained against such risk by Operating Carrier, shall be at 

least equal to the amount of insurance against such risk 

otherwise required by this Section 12 shall be considered 

adequate insurance for purposes of this Section 12. 

13. Family Assistance 

13.1 In the event of an aircraft accident, the carriers and their insurers shall 

endeavour to cooperate in post-accident handling to mutually ensure that the 

families of the accident victims are treated with the dignity, respect and financial 

assistance to which they are entitled. All Parties will act in the spirit of good faith 

and reasonableness. Cooperation among all Parties shall not be unreasonably 

withheld. 

13.2 The Operating Party shall be responsible for performing, and incurring all 

associated costs with respect to, all emergency response activities at the 

accident scene and all family assistance activities as required by law or usual 

custom and practice. The Marketing Party agrees that, at its cost and expense, it 

will provide information and shall assist the Operating Party with respect to its 

ticketed passengers. 

14. Accounting 

14.1 The Parties will invoice each other through the lATA Clearing House for 

the sums due in accordance with lATA Clearing House procedures and in any 

event in accordance with Appendix D hereto. 

14.2 If the Marketing Party's passengers are found to hold third party ticket 

stock, the Operating Party will uplift such passengers and will bill the third party 

through normal interline procedures. 

SQNX Codeshare Agreement Page 12 
PUBLIC VERSION 

14.3 Marketing Party passengers transferred to the Operating Party under the 

Flight Interruption Manifest rules (FIM passengers) will be charged by the 

Operating Party to the Marketing Party at the rates as per normal Multilateral 

Proration Agreement (MPA) rules if not otherwise agreed in the SPA. 

14.4 The Parties agree that all other revenue accounting matters shall be 

handled in accordance with Appendix D hereto. 

15. General Conditions 

15.1 This Agreement is subject to review and approval by applicable 

government agencies and/or organizations. Both Parties agree to exert their best 

efforts to satisfy the requirements of any such review. 

15.2 This Agreement shall be governed by and construed in accordance with 

the laws of the State of New York, without reference to the choice of law 

provisions thereof. 

15.3 Any change or amendment to this Agreement shall be made in writing and 

signed by the authorized officers of each Party and shall form Exhibits to this 

Agreement. Such Exhibits shall constitute an additional agreement hereto. For 

avoidance of doubt, the Appendices hereto may be substituted by written 

agreement of the Parties and such new appendices shall supersede any 

Appendix thus substituted. 

15.4 This is a non-exclusive Agreement and does not prevent either Party from 

entering into or maintaining existing marketing arrangements or codeshare 

arrangements with any other airline on the same routes. 

15.5 All matters relating to this Agreement shall be dealt with exclusively by the 

Head Office of the Parties directly. 

15.6 The descriptive headings of the clauses of this Agreement are inserted for 

convenience only, confer no rights or obligations on either Party, and do not 

constitute a part of the Agreement. 

15.7 The relationship of the Parties in this Agreement shall be that of 

independent contractors. Neither Party is intended to have, and neither of them 

shall represent to any other person that it has, any power, right or authority to 

bind the other, or to assume, or to create any obligation or responsibility, express 

or implied, on behalf of the other except as expressly provided by this Agreement 

or as otherwise permitted in writing. Nothing in this Agreement shall be construed 

to create between the Parties a partnership, joint venture, employment 

relationship, franchise or agency. 

SQNX Codeshare Agreement. Page 13 
PUBLIC VERSION 

15.8 This Agreement (including the Appendices and any amendments to this 

Agreement contained in Exhibits) constitutes the entire understanding between 

the Parties with respect to the subject matter hereof, and any other prior or 

contemporaneous agreements, whether written or oral, with respect thereto are 

expressly superseded by this Agreement. 

15.9 If any part of any provision of this Agreement shall be invalid or 

unenforceable under applicable law, such part shall be ineffective to the extent of 

such invalidity only, without in any way affecting the remaining parts of such 

provisions or the remaining provisions. 

15.10 This Agreement shall bind and inure to the benefit of the Parties and their 

respective successors and assigns; provided, however, neither Party may assign 

or transfer this Agreement or any portion thereof to any person or entity without 

the express written consent of the other Party. Any assignment or transfer, by 

operation of law or otherwise, without such written consent shall be null and void 

and of no force or effect. 

15.11 Neither Party will be liable for delays or failure in performance under this 

Agreement caused by acts of God, war, strikes, labour disputes (including strike 

and lockout), work stoppage, fire, flood, acts of government or other regulatory 

authority, or any other event beyond the control of that Party. In such case, (i) 

neither Party shall be held to pay any damages or cost of whatever kind except 

for any accrued right and liability, and (ii) the Parties shall discuss and agree on 

the action to be taken. 

15.12 This Agreement may be executed in counterparts, each of which shall be 

deemed to be an original and all of which, taken together, shall constitute one 

and the same document. 

15.13 Except as otherwise specified in an Exhibit, all notices, demands, 

requests or other communications pertaining to this Agreement shall be in writing 

and shall be deemed given when delivered personally, telecopied (transmission 

confirmed) or mailed when received by the other Party at the following 

addresses: 

In the case of SQ to: 

Attention: Vice President Partnerships 

Facsimile: 

cc: Vice President Legal 

Facsimile: 

SQNX Codeshare Agreement Page 14 
PUBLIC VERSION 

and in the case of VX, to: 

Virgin America Inc. 

555Airport Blvd., Suite 500 

Burlingame, CA 94010 

Attention: Director Network Planning 

With a separate copy addressed to: 

Attention: General Counsel 

(at the same street address) 

15.14 The waiver by either Party of any term, covenant or condition of this 

Agreement shall not constitute a waiver of any subsequent breach or preclude 

such Party from thereafter demanding performance thereof according to the 

terms of the Agreement. 

15.15 The Parties shall attempt to reso.lve any disputes that arise~oncernin the 

interpretation of this Agreement The Parties shaH meet within 

upon receipt of notice by either P that a d ute exists. If the a tes canna 

resolve any such dispute within following the first day of such 

meeting, the dispute shall be one or more members of the executive 

management of each Party who shall meet in person (or if that is not possible 

economically or physically impractical, within of such 

referral. If no resolution is reached within ng the first 

day of such meeting, either Party may ation. All disputes 

arising out of or relating to this Agreement shall be finally settled by arbitration. 

The arbitration shall be conducted in London, United Kingdom, by an Arbitration 

Tribunal, which shall consist of three arbitrators to be appointed by the London 

Court of International Arbitration. The arbitration shall be conducted in the 

English language in accordance with the Arbitration Rules of the United Nations 

Commission on International Trade Law (UNCITRAL Rules), in effect as at the 

Commencement Date. The decision of the arbitrators thus appointed, shall be 

final, conclusive and binding on the Parties, who hereby expressly waive all 

rights of appeal or recourse to any court, except (i) such rights which cannot be 

waived by the law of the place of arbitration, and (ii) where arbitration rulings are 

alleged to be arbitrary, capricious~ illegal or without a reasonable basis on the 

record. AU awards and decisions may be enforced in any court of competent 

jurisdiction. 

15.16 Nothing in this Agreement precludes either Party from operating 

additional flights not covered by this Agreement 

16. Termination 

SQNX Codeshare Agreement Page 15 
PUBLIC VERSION 

t shall become effective on the Commencement Date • 

16.3 Either Party may terminate this Agreement at any time if the other Party 

becomes unable to pay its debts as they fall due, makes a general assignment 

for the benefit of creditors, or if a petition is presented {and not discharged within 

for the appointment of a receiver, liquidator or administrator or if a 

u~"''"'""· administrator or liquidator of all or substantially all of its property 

is appointed or if an analogous event to any of the above occurs in any other 

jurisdiction. 

16.4 If either Party shall default in the performance of any of the material terms, 

covenants, or conditions of this Agreement, or are in persistent default of any 

terms, covenants or conditions, the other Party may give written notice of such 

default, and, in the event such default is not cured within - the 

Party giving notice of default may terminate this Agreeme~itten 

notice to the Party in default, without prejudice to any other right which either 

Party may have. 

16.5 If any of the respective governments of the Parties withdraw any 

permission required to operate the Services as envisaged by this Agreement or 

such permission ceases and is not renewed this Agreement will terminate 

simultaneously with the date on which any such permission ceases or is 

withdrawn. 

16.6 Any termination of this Agreement will be without prejudice to any rights or 

obligations of either Party which have accrued prior to termination. Clauses 11 , 

12,13,14,15and 17 shall survive termination of this Agreement. 

17. Confidentiality 

17.1 Except in any proceeding to enforce any of the provtsrons of this 

Cooperation Agreement, neither Party will, without the prior written consent of the 

other, use, publicize or disclose to any third party, except each Party's legal 

adviser as privileged attorney/client information, neither directly or indirectly, any 

of the following (hereinafter 7'Confidential lnformationn): {a) this Cooperation 

Agreement or any of the terms or conditions of this Cooperation Agreement or (b) 

any. Implementing Agreement or the terms or conditions of any Implementing 

Agreement or (c) any confidential or proprietary information or data, either oral or 

written, received from and designated as such by the disclosing Party. 

17.2 If a governmental authority requests either Party to produce or disclose to 

SQNX Codeshare Agreement Page 16 
PUBLIC VERSION 

the authority this Cooperation Agreement or any of the terms or conditions of this 

Cooperation Agreement, such Party, at its option and after notifying the other 

Party, may produce or disclose the requested document or information. 

17.3 Each Party may disclose, to the extent necessary, this Cooperation 

Agreement or any of the terms or conditions of this Cooperation Agreement (or 

any aspect thereof) to certain of its employees or unions (to the extent required 

under any collective bargaining agreement or any law providing for a consultation 

right of employees). 

17.4 If either Party is served with a legal process requiring the production or 

disclosure of any Confidential Information, then that Party, before complying, will 

immediately notify the non-disclosing Party to provide the non-disclosing Party 

with a reasonable opportunity to intervene and contest disclosure or production. 

17.5 Neither Party shall use information or data provided by the other Party 

(whether or not designated confidential or proprietary) in connection with this 

Cooperation Agreement except in fulfillment of its obligations hereunder. 

SQNX Codeshare Agreement Page 17 
PUBLIC VERSION 

[Execution Pages to Follow] 

SQNX Codeshare Agreement Page 18 
. ..,.·. 

-·~· 

PUBLIC VERSION 

IN WITNESS _WHEREOF the Parties have entered into this Agreement 

Singap~re Airlines Limited 

Name;:: 

Title~ 

Date: 

.. ., Joey S~ow ~ 

. Vice President 

~- Partnerships 

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SQNX Codeshare Agreement 

Virgin Ameriea 

Title: 

Date: 

. ~·· 

•.•. ~- . 

David Cush 

President & CEO 

Page 19 

; 

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. ~' 

I 

t .. 

; . 
PUBLIC VERSION 

APPENDIX A: FREQUENCY AND SCHEDULE PLANNING 

To the Codeshare Agreement between Singapore Airlines Limited ("SQ") and 

Virgin America ("VX") with effect from 11 December 2012. 

1. Automated Freesale Arrangement 

1.1. Subject to all necessary regulatory approvals, SQ and VX shall display 

their respective codes on Services in respect of the following routes: 

SQ Codeshare on flights operated by VX: 

VX optg SQ Mktg Flight 

Flight No. No.Desg Route DOP 

VX25 SQ*1301 SFO-PSP 1234567 

VX30 SQ*1302 PSP-SFO 1234567 

VX67 SQ*1303 IAD-SFO 1234567 

VX77 SQ*1304 IAD-SFO 1234567 

VX86 SQ*1305 SFO-IAD 1234567 

VX89 SQ*1306 lAD-LAX 1234567 

VX90 SQ*1307 SFO-IAD 1234567 

VX97 SQ*1308 lAD-LAX 1234567 

vx 121 SQ*1309 PHL-LAX 1234567 

vx 141 SQ*1310 PHL-SFO 1234567 

vx 144 SQ*1311 SFO-PHL 1234567 

VX211 SQ*1312 ORD-SFO 1234567 

VX231 SQ*1313 ORO-LAX 1234567 

VX233 SQ*1314 ORO-LAX 1234567 

VX236 SQ*1315 LAX-ORO 1234567 

VX321 SQ*1316 FLL-LAX 1234567 

VX336 SQ*1317 LAX-FLL 1234567 

VX346 SQ*1318 SFO-FLL 1234567 

VX347 SQ*1319 FLL-SFO 1234567 

VX357 SQ*1320 BOS-SFO 1234567 

VX358 SQ*1321 SFO-BOS .. 34567 

VX363 SQ*1322 80S-LAX 1234567 

VX370 SQ*1323 LAX-80S 1234567 

VX746 SQ*1324 SFO-SEA 1234567 

vx 751 SQ*1325 SEA-SFO 1234567 

VX759 SQ*1326 SEA-SFO 1234567 

vx 780 SQ*1327 SEA-LAX 1234567 

vx 784 SQ*1328 SEA-LAX 1234567 

SQNX Codeshare Agreement Page 20 
PUBLIC VERSION 

VX optg SQ Mktg Flight 

Flight No. No.Desg Route DOP 

vx 795 SQ*1329 LAX-SEA 1234567 

vx 796 SQ*1330 SEA-LAX 1234567 

vx 797 SQ*1331 LAX-SEA 1234567 

VX808 SQ*1332 LAX-POX 1234567 

VX809 SQ*1333 POX-LAX 1234567 

VX897 SQ*1334 LAS-SFO 1234567 

vx 901 SQ*1335 LAS-SFO 1234567 

VX908 SQ*1336 SFO-LAS 1234567 

VX910 SQ*1337 SFO-LAS 1234567 

vx 913 SQ*1338 LAS-SFO 1234567 

VX917 SQ*1339 LAS-SFO 1234567 

VX924 SQ*1340 SFO-LAX 1234567 

VX928 SQ*1341 SFO-LAX 1234567 

VX932 SQ*1342 SFO-LAX 1234567 

VX933 SQ*1343 LAX-SFO 1234567 

VX935 SQ*1344 LAX-SFO 1234567 

VX936 SQ*1345 SFO-LAX 1234567 

VX941 SQ*1346 LAX-SFO 1234567 

VX945 SQ*1347 LAX-SFO 1234567 

VX947 SQ*1348 LAX-SFO 1234567 

VX958 SQ*1349 SFO-SAN 1234567 

VX969 SQ*1350 SAN-SFO 1234567 

vx 1930 SQ*1351 SFO-LAX 1234567 

vx 1951 SQ*1352 SAN-SFO 1234567 

VX357 SQ*1320 BOS-SFO 1234567 

VX358 SQ*1321 SFO-BOS .. 34567 

VX363 SQ*1322 BOS-LAX 1234567 

VX370 SQ*1323 LAX-BOS 1234567 

1.2. The Parties, by mutual consent, may add, discontinue, or substitute one or 

more city pairs on which they will operate Codeshare Flights in 

accordance with the terms of this Agreement. 

2. Schedule change 

2.1. Marketing Carrier is to be advised on possible changes to flights operated 

on "Codeshare segments" Schedule transfer procedures shall be mutually 

agreed to be the respective carriers' individual departments. 

2.2. How to report schedule changes. 

SQNX Codeshare Agreement Page 21 
PUBLIC VERSION 

Schedule information to be exchanged - according to lATA-standard 

via SSIM. If the change requires immediate action (i.e. before the next 

SSIM production run), the operating carrier will inform the marketing 

carrier of any such change via e-mail, SSM or ASM {whichever is agreed 

upon by both parties) for follow-up. 

2.3. When to report schedule changes. 

Operating Party will provide Marketing Party with schedule information at 

the same time as sent to their own distribution system. 

2.4. Content of schedule change message. 

The schedule change message shall include: 

- Flight number 

- Arrival/Departure times {Local Time) 

-Terminal 

- Aircraft type 

-Meals 

2.5. Departments to be contacted regarding schedule changes are: 

SIT A:-

Network Revenue Management Department 

SIT A: 

SIT A: 

sa to vx: 

3. Minimum connecting time - MCT 

3.1. Departments to be contacted regarding possible new or revised MCT: 

VXto SQ: 

SQNX Codeshare Agreement Page 22 
. PUBLIC Vf:RSION 

1 

4. Appendix Administration , ~- . 

4.1·~ T~e departm~nts responsible for the administration of this Appendix are: 

VX: Allianc~s 

Netwo~k Pla~ning Department 

~ 

SQ: Network Planning Department 

Network Planning· Analyst 

Network Planning Department, Planning Division 

SJTA:··· 

1 

l 

Singapore Airli.nes pmited · 

Name: Joe Ooi .~ · 

iitle: Senior Manager Route 

, Planning 

Date: ·l1~ ·1\Jl)J ~~\t: .i 

1 

il 

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SQNX Co~eshare Agre~ment 

:.:.:. 

Virgin America 

Title: 

Date: 

David Cush 

President & CEO 

\-(0 )\1~1.Jl\2_ 

Page 23 

·ii''. 
PUBLIC VERSION 

APPENDIX B: Station Procedures 

to the Codeshare Agreement between Singapore Airlines Limited ("SQ") and 

Virgin America ("VX") with effect from 11 December 2012. 

1 INTRODUCTION 

2 ROUTES 

3 CODESHARE 

MODALITY 

4 CHECK-IN 

5 DOCUMENTATION 

6 BAGGAGE 

ENTITLEMENTS & 

BAGGAGE 

HANDLING 

SQNX Codeshare Agreement 

This appendix sets out the agreed airport handling 

procedures for the code share operations between 

Singapore Airlines (SQ) and Virgin America (VX). 

These procedures apply to codeshare operations on the · 

sectors as detailed in Appendix A. 

The codeshare will be based on a freesale PNR exchange 

concept. There will not be any fixed blocks. 

For each classt SQ's acceptance sequence for "revenue passengersn 

shall be: 

For each classt V..¥~ 's acceptance sequence for arevenue passengers " 

shall be: 

Both Parties agree to implement Inter Airline Through 

Check~ln (IATCI) procedures and protocol to facilitate the 

efficient handling of Codeshare Passengers connecting 

between Codeshare Flights. 

The Operating Party's details will be reflected on the 

boarding cards and baggage tags. 

The standard of IAT A resolution 302 will apply. In addition, 

the following additional waivers are to be extended to 

selected FFP members: 

' Page 24 
7 LOUNGE 

ENTITLEMENTS 

8 CUSTOMER 

CATEGORIES 

9 DEPARTURE 

HANDLING 

10 THROUGH 

CHECK-IN 

PUBLIC VERSION 

I 

Staff I Rebate customers will be booked on the Operating 

Party only. Both Parties shall explore the possibility of 

concluding a Reduced Revenue Agreement for Code share 

Flights. 

NOREC I GOSHOW acceptance will be according to the 

Operating Party's rules. 

Operating carrier reserves the right to deny boarding to 

blacklisted customers regardless of whether marketing or 

operating carrier's customer. 

The Operating Party's rules will apply. 

Through Check-in between SQ and VX is possible via the 

EDIFACT link. In the event that the onward carrier 

information is not available in the DCS, check-in agent is to 

input such information from the ticket before accepting the 

customer to allow for IATCI to take place. 

For documentation and visa infringements, Appendix B (12 

- Irregularities) applies. 

11 POST FLIGHT The Operating Party will send the following post flight 

MESSAGES messages to the Marketing Party. The messages are to be 

in standard lATA format: 

SQNX Codeshare Agreement Page 25 
12 IRREGULARITIES 

SQNX Codeshare Agreement 

PUBLIC VERSION 

Message 

T e 

MVT 

VXtoSQ 

Standard MVT 

message is to be sent 

to: 

(where XXX is the 

gateway station) 

Message should bear 

the Marketing Party's 

fli ht number 

PFS Required by SQ in the 

lATA Format. 

To be sent to: 

(where XXX is the 

ateway station) 

SLS Required by SQ for both 

passenger and cargo. 

To be sent to: 

SQtoVX 

-

-

-

Flight Delays/Cancellations 

The Operating Party shall absorb the costs for overnight 

expenses, meals, etc., in connection with 

delays/cancelfations of the Codeshare Flight in accordance 

Page 26 
SQNX Codeshare Agreement 

PUBLIC VERSION 

with its applicable policies and procedures. Any expenses 

incurred as a result of irregularities caused by Air Traffic 

Control (ATC)~ weather or other causes deemed to be 

outside the direct control of the Operating Party, shall be 

handled in accordance with the Operating Party's applicable 

policies and procedures. The Marketing Carrier shaH absorb 

the costs for overnight expenses, meals etc if the delay is 

caused by the Marketing Carrier. 

The Operating Carrier shall be responsible for passenger 

handling and re-accommodation unless the mis-connection 

is caused by the Marketing Carrier. 

In any eventJ the Operating Carrier shall as soon as 

possible notify the Marketing Carrier of any impending 

cancellations or delay. 

All passenger -related costs will be borne by the Operating 

Party unless the Marketing Carrier is at fault for the 

irregularity. 

All delays Involving code share services must be reported to 

the following addressees: 

SQ 

All delays are to be 

reflected through the 

MVT messages to the 

following SIT A 

Addressees:-

I 

I 

I 

I 

(Where XXX is the 

gateway station) 

-

Tarmac Delay Plan (for flights to and from US only} 

Each Carrier must state in their respective General Conditions of 

Carriage that the Operating Party's tarmac delay plan will apply in 

the case of a tarmac delay at a US airport. 

In the event of a tarmac delay of more than 3 hours, the 

Operating Party must file the delay report with BTS. The 

Operating Party shaU provide a copy of such delay report and any 

related information to the Marketing Party as soon as possible 

Page 27 
SQNX Codeshare Agreement 

PUBLIC VERSION 

after submission of the report. 

Flight Overbooking 

In recognition of the fact that codeshare passengers are 

making international connections with the respective other 

Party, each Party agrees to deny boarding to those code 

share passengers on equal terms with its own passengers, 

following the Operating Party's cut-off times. The Operating 

Party shall apply its own denied boarding compensation 

policy for all passengers of the codeshare flights, but at all 

times in accordance with applicable law, which will prevail over 

the Operating Party's denied boarding compensation policy. 

Both Parties agree to take account of the applicable 

minimum check-in times and minimum connection times for 

connecting flights to ensure the efficient handling of code 

share passengers and baggage. 

Missed Connections 

The Operating Party shall cover the reasonable costs of 

providing passenger amenities to code share passengers 

who fail to make their connections to the services of the 

Marketing Party as a result of matters within the Operating 

Party's control (i.e. flight cancellation, short term equipment 

changes or yield management errors). These passenger 

amenities shall include items such as hotel accommodation, 

meals and denied board compensation in accordance with 

the Operating Party's applicable policies and procedures. 

The Parties agree to work closely together to minimise any 

costs to either of them in such circumstances. lATA 

Resolution 735d shall apply in all other circumstances. 

Involuntary Rerouting 

Procedures in accordance with lATA Resolution 735d. 

Codeshare passengers shall be re-booked primarily onto 

alternative VX or SQ services. 

Baggage Handling and Irregularities 

The Operating Party shall be responsible for: 

• Attending to the mishandled customer 

• Raising the mishandled baggage report 

• Primary Tracing on World Tracer 

• Baggage Repair I Delivery 

Page 28 
13 SPECIAL 

SERVICES 

SQNX Codeshare Agreement 

PUBLIC VERSION 

• Overnight Kit Bags 

• Interim Payments 

• Forwarding the case to-for secondary tracing 

The Operating Party shall absorb costs for delivery, 

replacement and temporary settlement and handle such 

irregularities according to the Operating Party's procedures, 

unless the Marketing Party provides such services through a 

ground handling agreement to the Operating Party, in which 

event the terms of that agreement shall apply, 

notwithstanding Articles 4 and 5 of IAT A Resolution 780e. 

Baggage handling and settlement of baggage handling 

claims shall be in accordance with existing tariffs and the 

Trade Practice Manual of the Air Transport Association or 

the lATA Resolution and Recommended Practices Manual, 

whichever applies, In the current version. 

Visa Infringements 

The Operating carrier shall be responsible for ensuring that 

aU passengers are properly documented. 

For through check-inJ the check-in agent at the first point of 

check-in shall be responsible for all relevant document and 

visa checks. The airline at the first point of check in shall 

make good any related fines and costs resulting from the 

carriage of any inadmissible passengers through-checked 

by the airline. 

Customer Mishandling Incidents 

Any incidents of dissatisfaction I unhappiness involving 

marketing customers on a code share service are to be 

reported to the following: 

VX Operated 

Medical Cases I Deportees I Prisoners 

Medical Cases and Deportees/Prisoners can ONLY be 

booked on and carried by the Operating Party. 

Page 29 
14 ADMINISTRATIVE 

MATTERS 

PUBLIC VERSION 

Other Special Services 

Unless otherwise stated, all other standard special service 

requests can be booked on the Marketing Party, but will be 

subject to the Operating Party's procedures. 

Ticket Coupon Collection 

All flight coupons wm be kept by the Operating Party 

Issuance of FIM 

In the event an FIM has to be issued for a Marketing 

Customer, the FIM is to be in the name of the Operating 

Party. The delivering carrier1

S box will reflect the Operating 

Flight number. 

Airport Signaqe 

Mutually agreed airport signage will be put up to ensure that 

there is sufficient visibility to all customers where 

permissible and feasible. 

15 UPDATES I tt is the Operating Party's responsibility to secure the 

RESPONSIBILITIES instructions for handling of the code share flights and the 

handling of the codeshare passengers are made available 

to Operating Party's staff no later than- prior to 

the start of the operation. Any amend~e made 

SQNX Codeshare Agreement Page 30 
Singapore Airlines Limited 

Narne: 

Title: 

Date: 

.J4ey:Se9w 

' Vice President 

· Partnerships 

;t 

SQNX Codeshare Agree.ment 

. P.V.J3LIC VERSION 

available to the Operating Party's staff no later than-

- prior to effective date. : 

Respon·sible departments 

SQ'. VX 

Ground Services Departm~nt Network Planning 

07 A Airline House, Singapore 

-

Vi'rgin America 

Title:: 

David Cush -~ 

President & CEO 

Page 31 
PUBLIC VERSION 

APPENDIX C: Reservations Procedures I Schedule Filing 

to the Codeshare Agreement between Singapore Airlines Limited ("SQ") and 

Virgin America ("VX") with effect from 11 December 2012. 

Object of this Appendix 

Rules/regulations and procedures for reservations between SQ and VX 

1. Codeshare Segments 

1.1 See details in Appendix A 

2. Period 

2.1. The operational period for the codeshare will start on 18 December 2013 . 

3. Type of Codes hare 

3.1. This codeshare agreement is one-way, with SQ marketing and VX 

operating and based on a real time technical solution for the segments as 

described under Appendix A. 

4 Quota Sales 

5. Department to be contacted regarding Inventory matters 

SSR requirements: 

Inventory control: 

6 Passenger Name List (PNL) 

7.1 Applicable to Block-space arrangements only 

7 Traffic restrictions 

8.1 Specification of city-pairs and applicable traffic restriction code- if needed. 

8 Emergency lock 

SQNX Codeshare Agreement Page 32 
~~-~~~--~- 

PUBLIC VERSION 

8.1 A standard message referring to emergency procedures shall be issued in 

case of emergency: 

VX as Operating Party will immediately send notification to: 

SQ Network Revenue Management 

9 Special Service Products 

9.1 Passengers of the Operating Party and passengers of the Marketing Party 

may enjoy special service products - SSR - on the codeshared flights 

according to rules and regulations of the Operating Party if not otherwise 

agreed. 

SSR contacts for SSR problems*: 

VXto SQ: 

* Please note that the following contact is for SSR problems and not for 

normal SSR requests 

10 CRS Fees 

10.1 The Marketing Carrier shall provide for any fee associated with either 

ticket handling fee or CRS fees related to transportation of a passenger to 

be paidJ by segment The Marketing Carrier will be responsible for CRS 

fee at their level of participation. 

11 Ticketing Time Limit (TTL) 

11.1 All bookings (including codeshare bookings sold by Marketing Party) will 

be subjected to ticketing time limit checks on Operating Party's flights as 

applicable. The Operating Party reserves the right to cancel bookings on 

its operated flights if bookings are not ticketed within the ticketing time limit 

prescribed. 

SQNX Codeshare Agreement Page 33 
Singapore Airlines Limited 

Name: Joey/Seow 

Title: Vice President 

Partnerships 

Date: 

SQNX Codes hare Agreement 

PUBLIC VERSION 

Virgin America 

Name: 

Title: 

David Cush 

President & CEO 

Date: l ~ N~ ~ 2_1, \1--

Page 34 
PUBLIC VERSION 

APPENDIX D: Revenue Accounting 

to the Codeshare Agreement between Singapore Airlines Limited ("SQ") and 

Virgin America ("VX") with effect from 11 December 2012. 

Objective of this Appendix 

Rules/regulations and procedures for revenue accounting and statistical follow up 

to be agreed upon between SQ and VX for actual codeshare segments. 

1. Codeshare segments 

1.1. See details in Appendix A 

2. Period 

2.1. The operational period for the codeshare will be from 18 December 2012. 

3. Type of codeshare 

3.1. This Codeshare Agreement is reciprocal and based on a freesale modality 

for segments as described in Appendix A. 

4. Accounting procedures 

4.1. The accounting of flight coupons shall be in accordance with the rules of 

the lATA Revenue Accounting Manual (RAM). Proration shall be in 

accordance with the terms of the Special Prorate Agreement (SPA) in 

force between Singapore Airlines and Virgin America. Where the SPA is 

not applicable, the Multilateral Prorate Agreement (MPA) shall apply. 

4.2 In the event that the Operating Party uplifts flight coupons issued by a 

third party ticketing carrier that are closed to the flights of the Marketing 

Party, the Operating Party may bill the ticketing carrier without having to 

seek endorsement from the Marketing Party or Ticketing Party. This 

clause shall constitute an endorsement waiver agreement for the 

purposes of RAM A3 1 .3.4 and a copy of this clause may be supplied to 

the ticketing carrier if requested. 

4.3 Each Party shall assume responsibility for its own tax affairs arising from 

this Agreement and the Codeshare Flights. Interline and other relevant 

taxes shall be recovered by the respective Party in accordance with the 

rules set out in the lATA Revenue Accounting Manual. This does not 

include YQ/YR surcharges which are not interlineable. In cases where 

regulations require settlement by the Operating Party first, the Marketing 

SQNX Codeshare Agreement Page 35 
PUBLIC VERSION 

Party shall promptly reimburse the Operating Party for the taxes paid and 

related expenses incurred on its behalf. 

4.4 Interline billing shall be performed according to the lATA Multilateral 

Interline Traffic Agreement and the Special Prorate Agreement between 

the Parties, both as amended from time to time. 

5. Endorsement Waiver 

5.1 The terms of the Endorsement Waiver AgreementJ if applicable~ between 

the Parties shall apply to this Agreement? as amended from time to time. 

6. Flight Interruption Manifest 

6.1 Any passengers of either Party carried on a Flight Interruption Manifest 

(FIM) document issued by the other Party shall be charged by the 

respective Operating Party in accordance with the existing simplified FIM 

billing agreement between the Parties, or, if such an agreement does not 

apply or existt in accordance with Revenue Accounting Manual (RAM) A2 

2.6 

7. Frequent Flyer Programme Tickets 

7.1 Frequent flyer programme redemption tickets issued by either Party shall 

not be applicable for carriage on the Codeshare Flights unless separately 

covered by a reciprocal frequent flyer agreement between the Parties. 

8. Appendix Administration 

8.1 The departments responsible for the administration of this Appendix are: 

VX: Revenue Accounting . 

Tel: 

Fax: 

SQ: Revenue Accounting SIT A: 

Tel: 

Fax: 

SQNX Codeshare Agreement Page 36 
Singapore Airlines·:Limited 

Title: 

Date: 

I 

Vice President 

Partnersh~ps 

·I 

•! 

,, 

~ 

~} 

II 

,. 

SQNX. Codeshare Agreement 

PUBLIC VERSION 

Virgin America 

David Cush 

Title:· : Preside.nt & CEO 

Date: H f,J~ z_o t ~ 

~· 

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APPENDIX E: lnflight Service/Special Service Requirements 

(SSR) 

To the Codeshare Agreement between Singapore Airlines Limited ("SQ") and 

Virgin America (''VX") with effect from 11 December 2012. 

1. In-flight Service/Special Service Requirements {SSR) 

1.1 SQ customers may enjoy special service products - SSR - on the 

Codeshare Flights according to rules and regulations to be currently 

discussed and agreed between VX and SQ specialists. 

Live Animals in Cabin 

(PETC) 

Live Animals in the Hold 

(AVIH) 

Bassinets (BSCT) 

Excess baggage 

(XBAG) 

Bulky Baggage {BULK} 

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Cabin Baggage (in Seat) 

(CBBG) 

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Extra Seat for Passenger 

Comfort (EXST) 

Infants (INFT) 

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Infants occupying a seat 

(paid) with own car-type 

seat 

Pregnant Passenger 

Note: As a practice, SQ 

normally advise 

customers to check with 

their attending physician 

that it is OK to travel 

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Special Meals (SPML) 

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e.g. nut allergy 

Unaccompanied Minors 

(UMNR) 

Wheelchairs 

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Medical transportation 

e.g. stretcher, oxygen 

(MEDA/STCRIOXY) 

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Advance Seat Requests 

(at Reservations) 

Customers Who are 

Visually Handicapped 

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Customers who are 

Hearing Impaired 

Special baggage- eg. 

ski equipment, golf bags, 

scuba diving equipment, 

etc. (SPEQ) 

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1:: 

! 
Bicycle (BIKE) 

Dangerous Goods 

Deportee 

escorted/unescorted 

(DEPAIDEPU} 

Meet and Assist 

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2. Special Meals -- VX does not offer special meals 

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2.1 sa provides Special Meals to customers who have dietary I religious 

restriction. The special meal requests should be made at least 24 hours 

prior to flight departure, with the exception of Kosher meals {KSML) where 

requests should be made at least 99 hours prior to flight departure. 

2.2 Special meals requests after cut-off time will be denied with NO and 

reason as SSR OTHS INSUFFICIENT PREPARATION TIME. 

Special Meals SQ Operated Flights 

Request should be made for the following Special Meals, at least 24 hours 

prior to departure. 

AVML INDIAN VEGETARIAN MEAL 

BBML BABY MEAL 

BLML BLAND MEAL 

CHML CHILD MEAL 

DBML DIABETIC MEAL 

FPML FRUIT PLATTER 

GFML GLUTEN FREE MEAL 

HNML HINDU MEAL 

KSML KOSHER MEAL 

LCML LOW CALORIE MEAL 

LFML LOW FAT/CHOLESTEROL MEAL 

MOML MOSLEM MEAL 

NLML NON-LACTOSE MEAL (no dairy products) 

RVML RAW VEGETARIAN MEAL 

SPML SPECIAL MEAL 

SFML SEAFOOD MEAL 

VGML NON-DAIRY VEGETARIAN MEAL 

VLML LACTO-OVO VEGETARIAN MEAL 

VOML VEGETARIAN ORIENTAL MEAL 

VJML VEGETARIAN JAIN MEAL 

3. Annex Administration 

3.1 The departments responsible for the administration of this Annex are: 

SQ: 

VX: 

SQNX Codeshare Agreement 

SIT A: 

Tet 

e-mail 

Tel: 

e-mail 

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4. Validity 

This Appendix E to the Code Share Agreement between VX and SQ shall 

come into effect along with the Code Share Agreement and shall remain 

valid until further notice, or, if no amendment becomes necessary, as long 

as the Code Share Agreement remains in force. 

Executed in duplicate, both in English 

For and on behalf of 

Singapore Airlines Limited 

Name: 

Title: 

Date: 

Joey Seow 

Vice President 

Partnerships 

SQNX Codeshare Agreement 

For and on behalf of 

Virgin America 

Title: President & CEO 

Page 49 
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APPENDIX F: Emergency I Crisis Management Procedures 

to the Codeshare Agreement between Singapore Airlines Limited ("SQ'~) and 

Virgin America ("VX") with effect from 11 December 2012. 

1. Emergency I Crisis Management Procedures 

1.1 The procedures as laid down in the ((Reciprocal Crisis Management Plans 

for Codeshare Flightst! (Appendix F .1) shall apply. 

1.2 In the event of a major incident or accident, the Operating Party shall 

advise the following departments and this information should be restricted 

to its services: 

VX to SQ: SIA Operations Control Centre 

Phone: 

2. Appendix Administration 

Fax: 

(NOT DISCLOSURE) 

2.1 The departments responsible for the administration of this Appendix are: 

Administrative contacts emerg. 

procedures 

SfTAITei/Fax 

SQNX Codeshare Agreement 

SQ 

Operation control centre 

SIT A/Tel/Fax 

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-

~ 

Singap9re Airlines' Limited 

Name: 

Title: 

Date: 

~~- •i 

Joey Seo,wVice President 

Partnershjps ~ 

H 

I~ 

SQNx Co:deshare Agreement 

PUBLIC VERSION 

Virgin America 

David Cush 

President & CEO 

Date: ( ( Nts-J 20lL-

:;.. .. _-... 

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APPENDIX F1: Emergency I Crisis Management Procedures 

to the Codeshare Agreement between Singapore Airlines Limited ("SQ'J) and 

Virgin America ("VX,} with effect from 11 December 2012. 

1 

RECIPROCAL CRISIS MANAGEMENT 

PLANS FOR CODE-SHARE FLIGHTS 

INTRODUCTION 

1.1 This Crisis Management Plan is designed for the effective coordination and management of the overall operational and media responses to a 

crisis affecting a code-share passenger flight anywhere in the world. 

1.2 It spells out the roles and responsibilities of both the Operating and 

the Marketing Parties to achieve seamless co-ordination and communications 

amongst the partners in the management of a crisis. 

1.3 Both the Operating and the Marketing Parties will benefit from this 

Plan, including preserving the image of all the affected carriers. 

2 COMMITMENTS 

2.1 A Code-Share Partner should have a corporate Crisis Management 

or Emergency Response Plan, including a Special Assistance Team to render 

assistance to the affected passengers, crew, ground casualties and the relatives. 

2.2 A Code-Share Partner should be committed to provide the 

resources necessary to execute the corporate Crisis Management/Emergency 

Response Plan. 

2.3 The Operating Party is responsible for the overall management of a 

crisis, including all the costs incurred by the Marketing Parties and their service 

providers in rendering the assistance or services. 

2.4 The Marketing Party, upon a request by the Operating Party, shall 

render all the necessary supports to the Operating Party to minimise the 

consequences and effects of a crisis affecting a code-share flight. 

3 SCOPE 

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CORPORATE RESPONSES AND COMMAND 

AND CONTROL 

4.1 The Operating Party is responsible for the corporate responses, 

including the policy decisions, to a crisis affecting its own flight anywhere in the 

world. It is arso responsible for the overall command and control of the 

responses. 

4.2 The Operating Party shall launch its immediate operational and 

media responses to a crisis when it became known. In the event of a crisis 

occurring outside its home basel it shall, -~ launch its Special 

Assistance Team from Head Office or from i~n to the crisis site to 

manage the crisis. 

4.3 In the event of any accident of serious incident involving a codeshare flight, the Operating Party will: 

permit one or more representatives of the Marketing rP.I;:lTIVE~~ Cal 

b) provide the representatives specified below with all information 

collected by the Operating Party's call centre in relation to Marketing Party's 

passengers. 

c) provide the Marketing Party with copies of all correspondences 

passing between the Operating Party and Code-share passengers and their 

relatives and representatives. 

d) afford the Code-share Passengers and their relatives the same 

family assistancel services and benefits as passenger of the Operating Party 

aboard the incident aircraft. 

e) provide the Marketing Party will all relevant information available to 

it in relation to the investigation of the accident. 

f) to the extent the applicable local authority of the country where the 

accident occurs allows the Marketing Party's representative to be present, the 

Operating Party shall permit a representative of the Marketing Party to participate 

in all aspects of the investigation of the accident by the Operating Party. 

5 GEOGRAPHICAL AREAS OF RESPONSIBILITIES 

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5.1 The Operating Party is responsible for managing a crisis affecting 

any one of its flights anywhere in the world from the time of its occurrence until it 

is resolved. 

5.2 However, in the event that a crisis were to occur in a location within 

the Marketing Party's home base or flight information region and in which the 

Operating Party does not have a phys.ical presence in the form of an operating 

office whereas the Marketing Party has such a physical presence, then the 

Marketing Party shall, upon activation by the Operating Party be responsible for 

managing the immediate humanitarian care and assistance to the affected 

passengers, crew, ground casualties and their families to the Operating Party's 

crisis. The Marketing Party shall use its own resources, facilities, equipment and 

iidures to do so. This support is to be provided for a maximum period of. 

or until the arrival of the Operating Party's resources, whichever is earlier. 

6 NOTIFICATION OF CRISIS TO MARKETING CARRIERS 

6.1 The shall telex or telephone the details of a crisis to all 

the Marketing Parties of a crisis becoming known. 

6.3 The Operating Party shall also update the Marketing Parties on the 

-~t developments in the crisis situation and its responses --

7 ACTIVATION OF ASSISTANCE 

If the Operating Party requires assistance from a Marketing Party, 

, ................. ,.~ ... ,... P Cou Ma or the Station Ma er at the 

7.2 The caller must provide the following information to the Marketing 

Party's Duty Manager: 

7.2.1 

7.2.2 

7.2.3 

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7.2.4 

7.2.5 

7.2.6 

7.3 Upon receipt of the informationl the Marketing Party's Duty 

Manager shall immediately activate the Marketing Party's crisis management 

process internally. 

8 MARKETING CARRIER'S OPERATIONAL RESPONSES 

TO AN OPERATING CARRIER'S CRISIS IN THE HOME BASE 

OR ITS FLIGHT INFORMATION REGION 

8.1 Upon the request of the Operating Party, the Marketing Party will 

immediately activate its corporate Crisis Management Centre to co-ordinate the 

management of the operational responses with the Operating Party. The 

Marketing Party shall also use its own fadlitiesJ systems and procedures to 

provide the immediate operational responses for the affected passengers, crew, 

ground casualties and their relatives as specified herein. 

8.2 The Marketing Party, in conjunction with its station nearest to the crisis 

site, shall d I Assistance Team" of to at the Crisis 

Station 

8.3 The Marketin 

the crisis site 

8.4 The Marketing Party shall arrange transport to rush the - to 

the crisis station/site by the fastest possible means, includin~ an 

aircraft, within- of a crisis, to transport them there, if needed. 

8.5 The Marketing Party shall activate its focal Telephone Enquiry Centre 

{TEC) to handle and process local telephone enquiries from the affected family 

members and the general public on behalf of the Operating Party. (More than one 

Partner shall activate the TEC in their respective home bases if the situation warrants 

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it). The Marketing Party shall activate up to 

handle and process such enquiries. 

to 

8.6 The Operating Party shall release the Passenger Manifest to the 

TEC of the Marketing Party, which has been activated to handle and process 

such enquiries. The TEC shall record the information of the fam callers on 

individual Fam Re blic En Re rts. 

e 

enqu n acco ce with its 

own procedures for handling such enquiries based on information provided by 

the Operating Partner's representative in the Centre. 

8.7 The Marketing also activate its standard crisis 

communications and office 

9 CRISIS OCURRING OUTSIDE HOME BASE OF MARKETING 

CARRIER 

9.1 In the case of the handling and processing of public enquiries, the same 

systems and procedures stated in paragraph 8 herein will apply. 

However, the Marketing Party is only required to activate as many 

telephone lines as it can spare to handle and process such enquiries. 

10 DEPLOYMENT OF LIAISON REPRESENTATIVES 

10.1 Both the Operating and the affected Marketing Parties shall deploy 

at least one liaison representative each in one another's Crisis Management 

facilities to show the airline's presence and to provide liaison, information or 

advice but not to give directions to the Operating Party. 

11 SUPPORT FROM OTHER CODE-SHARE PARTNERS AT THE 

CRISIS STATION 

11.1 In the event of a crisis affecting a Code-share Partner, the 

corporate Crisis Management Centres of all the Marketing Parties which have 

Code-Share agreements with the affected Partner shall be placed on a standby 

mode: for a period of-from the time of notification of a crisis~ to render 

any assistance which ~ required. 

11.2 AU the other Partners which have facilities and resources at the 

Crisis Station shall support the Operating Party concerned, including activating 

their TECs to handle and process public enquiries, where needed. 

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11.3 In addition, all the other partners shall assist the Operating Party 

with transport and travel within their respective networks, for the affected 

passengers, crew, and family members as wen as the staff of the Operating 

Party. 

12 MEDIA RESPONSES 

12.1 The Operating Party shall manage its own media responses, 

including setting up its own local Media Relations Centre at the crisis site. 

12.2 A Marketing Party which has facilities and equipment at the crisis 

site for local media management shall anow the Operating Party to make use of 

such facilities, if required by the Operating Party. 

12.3 The Operating Party is solely responsible for the release of all 

information on the crisis to the media. However, if it is absolutely necessary for 

the Marketing Party to issue a statement on the crisis to the media, the Marketing 

Party shall seek the concurrence of the Operating Party before making such a 

statement. 

13 HANDOVER OF DUTIES 

13.1 Upon the arrival of the Operating Party's Special Assistance team, 

and when the Team is ready to accept the handover, the Marketing Party's shall 

hand over the duties and all the documents to the Operating Party's 

representatives in a systematic manner. The Operating Party's representatives 

shall acknowledge receipt of the documents handed over. 

14 CONFIDENTIALITY OF INFORMATION 

14.1 When a crisis become known, both the Operating and Marketing 

Parties shall impound and secure all its documents relating to the affected flight, 

the affected aircraft and the affected passengers and crew immediately. With the 

exception of the release of relevant information to the local authorities in 

connection with the local authorities' investigations into the causes of the crisis, 

the Marketing Party shall not release any information on the affected aircraft, the 

affected flight, the affected passengers and crew and their families to any third 

parties, including the media agencies and travel agencies. 

14.2 The Marketing Party should re-direct au third party enquiries for 

information on the affected flight, the affected aircraft, the affected passengers, 

crew and their families to the Operating Party. 

15 PAYMENTS OF ACTUAL CRISIS MANAGEMENT COSTS 

INCURRED BY MARKETING PARTIES 

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16 JOINT EXERCISE 

16.1 The Code-Share Partners shan activate their respective Crisis 

Management process to conduct a simulated Crisis Management Exercise or 

m.· eet ... -. . .... -. . . .. . .... to .... m.· ··. a.inta···in f. am. ilia.rity .. with .. each other's systems and pro-cedUre~ne the co-ordination processes. 

Singapore Airfines Limite~ 

Name: 

Title; 

Date: 

JoeySeow 

Vice President 

Partnersnips 

SONXCodeshare Agreement 

Virgin America 

Date: 

DavidCush 

President & CEO 

Page sa 

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APPENDIX G: Security Requirements 

to the Codeshare Agreement between Singapore AirJines Limited ("SQ'') and 

Virgin America ("VX"} with effect from 11 December 2012. 

1. Security Requirements 

• 

• 

• 

2. Appendix Administration 

2.1 The departments responsible for the administration of this Appendix 

are: 

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nn•~•nistrative contacts, security 

procedures. SIT A/Tel/Fax 

Operation control centre 

SIT A/Tel/Fax 

Singapore Airlines limited Virgin America 

Name: 

Title; 

Date: 

Joe~r'~eow 

Vice President 

Partnerships 

SQNX Codeshare Agreement 

Title: 

David Cush 

President & CEO 

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I 

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