### JUNE 6, -2014 BY ELECTRONIC FILING Docket Section U.S. Department of Transportation 1200 New Jersey Avenue,S£ . W12-140 Washington, DC 20590 Re: CHINA SOUTHERN AIRLINES Co., Ltd. Revised A viation . Disester Family Assistance Plan Docket OST-1996
- 3304 Dear Madam or Sir: China Southern Airlines Co., Ltd. ("China Southern") hereby submits its updated Aviation Disaster Family Assistance Plan ("Plan") to the U . S. Department of Transportation and separately to the National Transportation Safety Board , in accordance with the Foreign Air Carrier Family Support Act of 1997 . This Plan updates the version filled on March 11, 2004. The 24-hour emergency contact information has been redacted from this version of the Plan. If you have any qu estions c o ncerning the attached Plan; p l ease do not hesitate to contact us. Sincerely ; WEIXI LV

By: General Manager North America Headquarter s China Southern Airlines Co., Ltd .

Enclos u reDOT -OST -1998-3304



# CIDNA SOUTHERN AIRLINES CO., LTD. Family Assistance Plan (Revised)

JUNE 6, 2014

## TABLE OF CONTENTS

Ba s i s for the 

### Plan I T oll-Fre e Tel ephone Number.. . . .. . . . 2 Noti f icatio n Proces s 3 Notif i c ati on o f Fami ly Support Servic e s

_ 3 F ami ly As surances 4 Monument Con s tructi on... 4 Tre atment of Immedi ate Family Members 5 Ass i s tanc e from O ther Organi zations . 5 Co mpen sation for Services Pro vide d b y Design ated Organizati on s ...... . .. . . . ..... . . .. . . . . .. . .... 5 F amily Traveling to Accident Site 6 Res ource s Commitment . 6 Noti ce Concerning Li ability for Manmade Structures 6 Simultane ou s El e ctronic Tran s mis si on o f NTS B H earing 7 

### 24-hour Emergency Contact 7China Southern Airlines Co ., Ltd. Fami ly Assistance Plan Page 1



## CIDNA SOUTHERN AIRLINES CO~, LTD. Family Assistance Plan



## Basis for the Plan

Pursuant to the Foreign Air Carrier Family Support Act of 1997 (the "Act") and the Wendell H. Ford Aviation Investment and Reform Act for the 21 st Century, this F amily Assistance Plan (the "Plan") of China Southern Airlines Co., Ltd. ("China S outhern" ) describes the methods by which China Southern, in cooperation with the D epartment of Transportation (the "DO T " ), the National Transportation Safety Board (the "NTSB") and other governmental entities , an organization designated for an accident by the NTSB , and other parties, plans to address the needs of families of passengers involved in an aircraf t accident resulting in a signi fi cant loss of life that occurs within the United States and that inv olves. an aircraf

t operated by China Southern ( an "aircraf t accident" or "accident " ). This plan is intended to ensure that China Southern's efforts in this regard are made in the best interests of surviving passengers and families , and to en s ure that the dignity and the cultural and religious backgrounds of survivor s and families are respecte d. Chin a

_ &outhern , -

i n the ev ent it volunteers assistance
- to US. Citizen s within the United States with respect to an accident outside of the United States involving a major loss of life , will consult with the NTSB and DOT regarding the assistance it pro vides.Chi n a SouthemAirlines C o . , Ltd . Family Assi s tance Plan Page 2


## Toll-Free Telephone Number In the event of an aircraf t accident , China S outhern will establish a reliabl e, to ll
- fre e telephone number and provide personnel to take calls to such number from the f amili e s of all passengers aboard the aircraft . China Southern will pub li cize the toll
- f re e number b y providing it to the DO T, the NT SB , the organization designated f or the acc i dent by the NTSB under Section 1136(a)(2) of the Act, and the news media. China Southern will provide the toll
- f ree number to the f orego in g as soon as practicable af

ter China Southern confirms that one of its aircraf t w a s inv olv e d in an acc i dent and that the accident resulted in a significant loss of lif e . The toll
- f

ree numb er also will be provided to any other group or person that re que s ts it . In the event of an aircraft accident , China Southern will provide s ui tab Iy traine d p ersonnel to answer c alls to the toll
- f ree number. S uch emergency respon se pers o nnel w in be prepared to answer questions likely to : be
- asked b y f amilie s of p a ssen ger s abo ard theaircraf

t. F amilies that call the toll
- free number w ill be updated periodi cally on the accident a s additional information becomes available.China Southern Airlines Co., Ltd. Family Assistance Plan Page 3 

## Notification Process China Southern will notify the immediate families of passengers aboard an aircraft involved in an accident before providing any public notice of the names of the passengers. China Southern will provide such notification by using the services of the organization designated for the · accident under Section 1 136(a)(2) · of the Act ifsuch an organization. is designated. Otherwise, China Southern will noti@ the immediate families by using thF services of suitably trained China Southern personnel. China Southern will provide adequate training to its employees and agents to meet the needs of survivors and family members following an accident. China Southern will provide notice to the immediate family of any passenger aboard an aircraft involved in an accident as soon as China Southern has verified the identity of that passenger, whether or not the names of all the passengers aboard the aircraft have beenverified, For purposes of this Plan, immediate family means a passenger's parent. or legal guardian, spouse, child, brother or sister, or nearest living relative. 

## Notification of Family Support Services China Southern will, immediately upon request, provide and update to the director of familysupportservices designated fer the accident under Section 1136( a)( 1) of the Act and to the organization designated for the accident under Section 1136(a)(2) of the Act, a list of the names of the passengers aboard the aircraft based on the best information available at the time the list was requested, regardless of whether or not such names have been verified.China Southern Airlines Co. , Ltd. Family Assistance Plan Pag e 4 

## Family Assurances The family of each passenger will be consulted about the disposition of all remains and personal effects of the passenger that are within the control of China Southern, and , if requested by the family, any possession of the passenger will be returned to the family unless it is required for the accident investigation . or . a criminal investigation. Normally authorities should return identifiable personal effects to the passenger's family rather than having China Southern assume possession of them. Authorities should determine the disposition of unidentifiable personal effects. Any unclaimed possession o f a passenger that is within China.Southern's control will be retained by China Southern for not less than 18 months after the date of the accident. The local medical examiner or coroner is responsible for the positive identification of fatalities. If a passenger has died, the medical examiner or coroner will pro vide official notification of death to the passenger's. family. The medical examiner or coroner is responsible for the disposition of both identifiable and unidentified human remains. For injured passengers , the hospital to which they are admitted is responsible for status updates. However, to the extent China Southern has information on the condition of such passengers , it will share such information with their immediate families.


## Monument Construction China Southern will consult the immediate family of each passenger regarding any construction by China Southern of a monument to the passengers aboard a ChinaChina Southern.Airline s Co. , Ltd. Family Assistance Plan Page 5 Southern aircraft involved in an accident, including any inscription. China Southern will honor a request from a passenger's immediate family to remove any reference to th~t passenger's name from the monument or to omit that passenger's name from any dedication speech for the monument. 

## Treatment of Immediate Family Members China Southern's treatment of the families of nonrevenue passengers will be the same as its treatment of the families of revenue passengers. 

## Assistance from other Organizations China Southern will work with any organization designated for the accident by the NTSB under Section I 136(a)(2) of the act on an ongoing basis to ensure that immediate family members of passengers receive an appropriate level of services and assistance following an accident. 

## Compensation for Services Provided by Designated Organizations China Southern will provide reasonable compensation to the organization designated for the accident by the NTSB under Section 1136(a)(2) of the Act for services and assistance provided by the organization on China Southern's behalf to the immediate families of passengers aboard a China Southem aircraR involved in an accident, China Southern will expect the designated organization to provide a detailed accounting of any services and assistance for which it requests compensation.China Southern Airlines Co., Ltd. Family AssistancePlan Page 6 

## Family Traveling to. Accident Site China Southern will assist the immediate families of passengers aboard a China Southern aircraft involved in an accident in traveling to the location of the accident and provide for their physical care while they are staying at such location. The NTSB has accident-site jurisdiction. Within, security limitations established by the NTSB,. China Southern will assist family requests to visit the accident scene. Access to the site may be limited by terrain, biohazard and other hazardous material concerns, security measures, or other unforeseen conditions. 

## Resources Commitment China Southern will commit sufficient resources to carry out this plan. 

### Notice Concerning Liability for Manmade Structures In the case of an accident that results in significant damage to a manmade structure or other property on the ground that is not government owned, China Southern will promptly provide notice, in writing, to the extent practicable, directly to the owner of the structure or other property about liability for any property damage and means for obtaining compensation. At a minimum, the written notice shall advise the owner: 1. To contact the insurer of the property as the authoritative source for information about coverage and compensation.Chma SouthernAirlines Co., Ltd.

Family Assis taacePlan Page 7
2. To not rely on unofficial information offered by China Southern's representatives · about compensation by China Southern for accident-site property damage. 3. . To obtain photographic or other detailed evidence of property-damage as soon as possible after the accident, consistent with restrictions on access to the accident site. 

## Simultaneou~ Electronic Transmission of NTSBHearing In the case of an accident in which the NTSB conducts a public hearing or comparable proceeding at a location greater than 80 miles from the accident site , China Southern will ensure thatthe proceeding is made available simultaneously by electronic means at a location open to the public at both the origin city and destination city of C hi na Southern ' s flight if that city is located in the United States. 

## 24-hour Emergency Contact

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