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Printer                         FriendlyNew USCIS.gov Features Improve Customer                   ServiceOnline services updates provide greater case                   accessibilityFact SheetIntroduction
U.S. Citizenship and Immigration Services (USCIS) launched                   new web features designed to expand users’ access to their                   case information. As part of USCIS’s commitment to improve                   customer service, these enhancements include a new online                   inquiry tool and tailored case status information, as well as                   new features for Spanish-speaking customers available at                   USCIS.gov/espanol.
Background
USCIS continues to advance its customer service enhancement                   goals through improved and expanded online services. Last                   summer, USCIS responded to President Barack Obama’s call for                   USCIS to improve its website to allow customers to more easily                   navigate the USCIS process in the immigration system and keep                   up-to-date with their case status. The agency completely                   redesigned USCIS.gov within 90 days, incorporating both                   internal and external stakeholder feedback. The redesign of                   USCIS.gov included the creation of the agency’s first ever                   Spanish language website.

USCIS strives to be at the forefront of providing improved                   customer service through one of the most visited websites in                   the federal government.
Website Enhancements
USCIS introduced the following four new features to                   USCIS.gov on July 30, 2010, as a part of its commitment to                   continuously improve customers’ access to the agency and give                   them accurate, up-to-date and comprehensive information about                   their files and cases.
- Online Inquiry Tool for Select Forms:                     Customers may now submit an electronic inquiry directly to                     the appropriate Field Office or Service Center to request a                     status update if their Application to Replace Permanent                     Resident Card (Form I-90) or Application for Naturalization                     (Form N-400) is outside the posted processing times, rather                     than calling the toll-free number or making an InfoPass                     appointment with the local office to obtain the same                     information. USCIS is committed to responding within 15 days                     of receiving the electronic inquiry, reduced from the                     previous commitment to respond within 30 days. This program                     may be expanded to include other applications and petitions.                    
- E-mail Notification in Spanish: When                     customers register to receive e-mail updates on their case                     status, they can now elect to receive messages in English or                     Spanish. Until now, all messages had been in English.                    
- Specific Adjudication Process Steps by Form Type                     on My Case Status: When customers check                     their case status online, the process steps they see will                     now be specific to the petition or application they                     submitted. Until recently, the website listed seven                     identical process steps for all forms, even though not all                     the steps applied to all the forms. With the new feature,                     process steps are customized for more than 40 form types.                    
- Change of Address Online in Spanish:                     Customers will now be able to submit a Change of Address                     Online in English or Spanish.  The service was                     previously provided only in English.

Last           updated:08/02/2010
Related Links- New               USCIS.gov Features Improve Customer Service: News               Release Online service updat... 
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