NEW LEADERSHIP AT NTIS

On November 9, 2009, the Secretary of Commerce, Gary Locke, announced that 

Ellen Herbst, who had served as the Director of NTIS for four years, would be 

joining the Department of Commerce team as Senior Advisor to the Deputy 

Secretary for Policy and Program Integration. Secretary Locke also announced 

the immediate appointment of Bruce Borzino as the new Director of NTIS and 

expressed his gratitude to “these two talented individuals for their service and 

for taking on these new roles.” 

Prior to his appointment as NTIS Director, Bruce had served as NTIS’ Deputy 

Director and Chief Operations Officer, responsible for developing new lines of 

business consistent with the NTIS mission that would generate stable revenue 

streams to ensure that NTIS continues to operate as a cost-recovery agency.

Senior Advisor Looks Back at 40 Years of 

Service to NTIS

Douglas Campion joined NTIS within months of earning his degree in Economics 

from the University of Tennessee. He has spent his entire career in the Federal 

Government with NTIS.

Pat Moton: “Doug, what was it that initially brought you to NTIS, an agency that 

was not very well known to the public 40 years ago?” 

Doug Campion: “Pat, out of school I got involved in some analysis in the 

information sciences and the economics of journal publication. That work 

introduced me to NTIS. Subsequently, I joined the agency as an analyst of its 

technical report collection and dissemination activities.” 

Pat: “And what was it that kept you at NTIS all these years—forty isn’t it?”

I NSI DE T HIS ISSUE

1 New Leadership at NTIS

2 Senior Advisor Looks Back 

at 40 Years of Service to 

NTIS

3 It’s That Time of Year 

Again – Tax Time

4 2009 Food Code

5 Customers Suggest New 

Products for the NTIS 

Collection 

 

“. . . what was it that 

initially brought you to 

NTIS . . .?”

 

 Please see page 3.

 

National Te chnic al Information S ervice www.ntis.gov pmot o n@ntis. gov 

U. S. Dep art ment o f Co m merce 703-605-6103

5301 Sh aw nee R o ad

Alexandri a, V A 22312

 

 

 

 CUSTOMER

 ADVOCATE’S 

 Winter – January 2010 CORNER Volume 2, Issue 2

 

 Please see New Leadership at NTIS on page 2.

We at NTIS wish you a joyful and prosperous New Year

and look forward to working with you in 2010. 

U.S. Department of Commerce

National Technical Information Service
Page 2 NTIS CUSTOMER ADVOCATE’S CORNER 

“Bruce is committed to 

serving the research 

community by broadening 

and accelerating the 

collection of scientific, 

technical, and engineering 

information products into 

the NTIS permanent 

collection and employing 

technologies that allow 

customers to access and 

acquire NTIS information 

products effortlessly.”

Bruce has extensive public and private sector experience in designing, 

acquiring and modernizing business management information systems. He 

came to NTIS from the General Services Administration where, as Director, 

Electronic Business Systems, he helped introduce several new Internetbased public services. Before that, Bruce held a number of critical 

acquisition positions for the United States Army, eventually retiring as a 

Lieutenant Colonel and certified Level III Defense Acquisition Program 

Manager. Prior to joining the Federal Government, he held a number of 

management and consulting positions with Anteon Corp., now part of 

General Dynamics.

Bruce holds Masters Degrees in Management and in Information and 

Computer Science.

Bruce is committed to serving the research community by broadening and 

accelerating the collection of scientific, technical, and engineering 

information products into the NTIS permanent collection and employing 

technologies that allow customers to access and acquire NTIS information 

products effortlessly. He is equally committed to assisting other Federal 

agencies in meeting the information needs of their own constituencies.

A great deal has happened at NTIS over the past four years with the 

Ellen/Bruce leadership team: Leadership in CENDI (an interagency working 

group of senior scientific and technical information (STI) managers from 13 

Federal agencies; enhancement of detailed NTIS strategic plans; creation of 

the National Technical Reports Library; e-Learning initiatives; establishment 

of Federal Energy Data Management to help Federal agencies collect, 

monitor, and baseline their buildings’ energy consumption; growth in 

storage, shipment, and order fulfillment services for Federal agencies; etc. 

Clearly, Bruce will be continuing the success that he helped establish with 

Ellen. 

 

 

New Leadership at NTIS (From Page 1)

 

It’s That Time of Year Again

It’s time to start thinking about filing your taxes, and again this year NTIS is 

selling the official Internal Revenue Service Tax Products IRS Pub-1796. The 

2009 version is available only on DVD; so if your computer doesn’t have a 

DVD drive, you’ll want to think about purchasing one to accommodate 

accessing the IRS DVD as well as other DVD’s you may be considering buying 

in the future. To find out the particulars of what’s on this new version of 

the IRS Tax Products DVD, just go to the NTIS Web site at 

http://www.ntis.gov/products/irsdvd.aspx. 
NTIS CUSTOMER ADVOCATE’S CORNER Page 3

Doug: “Certainly a long time. When I finished school, I promised myself I wouldn’t 

stay in one spot so as not to gather any moss. However, my experiences at NTIS have 

been so varied and so fluid that they satisfied that early personal pledge. I’ve been 

lucky to enjoy good access over time to lines of authority to keep things interesting 

and make things happen.”

Pat: “Doug, what strikes you as the biggest difference between NTIS today and the 

organization of 40 years ago?”

Doug: “When I started in about 1970, the paper document was king. The agency 

print and dissemination facilities at times filled thousands of document orders a day. 

Today, information technology generally, and the Internet specifically, have changed 

the way information is aggregated and disseminated. Customer expectations and 

purchasing patterns have dramatically changed; analog forms of information, paper 

and microfilm, have been replaced substantially by digital forms.”

Pat: “You have held several leadership positions at NTIS over the past 40 years. 

Which one stands out above the rest?”

Doug: “That’s a tough one. Several good experiences come to mind over the years. 

During the 70s and 80s as an extension of information transfer, we developed an 

innovative technology transfer program for licensing Government-owned patents to 

the private sector. At the time I became Director of that program, we had several 

hundred patents under license covering a wide range of technology developed in 

Government laboratories. These generated millions of dollars of royalties, a portion 

of which was shared with the Government-employee inventors. NTIS created the 

licensing and royalty-sharing model that was decentralized throughout the Federal 

laboratory system. In the 90s, with the prerogative of the Director’s Office, I was able 

to implement several major organizational realignments and, as Associate Director for 

Production, had the privilege of overseeing substantive changes in the agency’s 

information acquisition, storage and delivery services. Also, there were many 

interesting short-term challenges along the way, such as developing the agency’s Y2K 

continuity of operations plan, without an IT background. As you know, this year, I 

consolidated the agency’s storage and distribution activities in a modern warehouse 

facility and moved the agency to new administrative offices.”

Pat: “As someone who has seen and led so many changes at NTIS, I suspect you have 

some ideas about the agency’s future.” 

Doug: “As an agency that receives no public subsidy for its operations or for capital 

investments, NTIS will have significant challenges ahead. The information 

environment is in great flux, from increasing demand for open source literature to 

publishing consolidations and struggling print media. The agency must continually 

evolve to find new ways to aggregate Government information, develop value 

propositions in packaging and delivery, and monetize what starts as largely free and 

unrelated technical and business information and data.”

Pat: “Doug, thank you for this interview—and best of luck in your retirement 

endeavors.”

 

Senior Advisor Looks Back at 40 Years of Service to NTIS

 from Page 1

 

“As an agency that 

receives no public subsidy 

for its operations or for 

capital investments, NTIS 

will have significant 

challenges ahead.”
Page 4 NTIS CUSTOMER ADVOCATE’S CORNER 

2009 Food Code

 

service workers are created in collaboration with the 

Conference for Food Protection, the Centers for 

Disease Control and Prevention, the Food Safety and 

Inspection Service of the U.S. Department of 

Agriculture, and the Food and Drug Administration of 

the Department of Health and Human Services.

Food codes patterned after the FDA Food Code are 

adopted by many State and local government health 

departments throughout the United States. The 

Food Code represents the most recent and best advice 

to ensure that food at the retail level is safe and 

properly protected and presented. Epidemiological 

outbreak data repeatedly identify five major risk 

factors related to employee behaviors and 

preparation practices in retail and food service 

establishments as contributing to foodborne illness:

Improper holding temperatures

Inadequate cooking

Contaminated equipment

Food from unsafe sources

Poor personal hygiene

To be notified of the availability of the 2009 Food 

Code, call 1-800-553-6847 or e-mail orders@ntis.gov

Written and Edited by:

Pat Moton

Customer Advocate

National Technical

 Information Service

5301 Shawnee Road

Alexandria, VA 22312

Phone:

703-605-6103

Fax:

703-605-6900

E-mail:

customeradvocate@ntis.gov

Customers Suggest New Products for NTIS 

Collection

One of the most gratifying interactions we have with 

our customers is when they contact usto suggest 

new products they would like to see added to the 

NTIS collection. That happened twice recently.

The first idea we received was from one of our 

customers who suggested that we add a new product 

on “previously documented boats” to our collection 

(in addition to the information on currently

documented merchant vessels already available). 

Our product manager for this portion of the NTIS 

collection contacted the source agency for this 

product, the U.S. Coast Guard (USCG), to see if this 

new product would be a possibility. USCG is

diligently working on creating the product our 

customer suggested, and I am delighted to report 

that we will be adding this new item to our collection 

in the near future.

Another customer suggested that we add additional 

inquiry levels to the Drug Enforcement 

Administration (DEA) Controlled Substances Act 

Limited Inquiry Product we offer

(http://www.ntis.gov/products/dea.aspx#deaprod). 

This customer orders 10 queries at a time, but said 

the next step up for ordering was 5,000, which is 

“way too many for her.” Our product manager 

worked with our joint venture partner to arrange 

three additional inquiry levels—25, 50, and 100—

which is now active.

Suggestions: Do you have a suggestion for an article 

you would like to see in a future issue of this 

newsletter or a product you would like to see added 

to the NTIS collection? Just e-mail me at

customeradvocate@ntis.gov.

If you have not already subscribed to receive future 

copies of this free quarterly newsletter, please send 

an e-mail to: customeradvocate@ntis.gov

Please include “Subscribe to NTIS Customer 

Advocate’s Corner” in the subject line of your e-mail.

To access previous issues, go to 

http://www.ntis.gov/help/overview.aspx#CACN

Previous issues are listed under the red highlighting.

 

The 2009 edition of the Food 

Code is expected during the 

beginning of February. These 

standards for retail food