NTIS Has Arrived

As I mentioned in my recent e‐mail to subscribers, NTIS has now moved to      

5301 Shawnee Road, Alexandria, VA  22312.  All of our telephone numbers remain

the same.  We have, however, made a change in our operation.  (See inside story

about the NTIS Visitor Center, page 4.)  We’re very happy in our new facility

pictured below and hope you’ll be able to stop in for a visit whenever you’re in

the Washington, D.C. Metropolitan Area.  Give me a call on 703‐605‐6103, and I’ll

arrange a tour for you.

Let’s Talk to the Associate Director for 

Federal Services 

Shannon Burrington came to NTIS from the Department of the Interior where

she served as Branch Chief for Customer Support for three years.  Prior to this

position, Shannon served at the U.S. Postal Service and the U.S. Air Force.  She

has had a total of 32 years of Federal Service, specializing in Marketing,

Customer Service, and Strategic Planning.  Shannon holds a Bachelor’s Degree

in Business and Economics from the State University of New York and a Masters

in Public Administration from American University.

Pat Moton:  “Shannon, what are the types of Federal Services NTIS offers?”

I NSIDE T HIS I SSUE

1 NTIS Has Arrived

2 Let’s Talk to the Associate

Director for Federal

Services

3 Flu Season is Upon Us

4 Where’s NTIS Exhibiting?

5 Preparing the Workers of

Today for the Jobs of

Tomorrow

6 NTIS Bookstore Becomes

NTIS Visitor Center

“Over the past 60 years,

NTIS has become expert at

providing a wide range of

services . . .”

Please see Let’s Talk to the Associate Director for Federal 

Services on page 3.

 

National Technical Information Service www.ntis.gov pmoton@ntis.gov 

U . S . D e p a r t m e n t o f C o m m e r c e 703-605-6103 

5301 Shawnee Road 

Alexandria, VA 22312 

 

 

 CUSTOMER

 ADVOCATE’S 

 Fall 2009 CORNER Volume 2, Issue 1
Page 2 NTIS CUSTOMER ADVOCATE’S CORNER 

 

The Centers for Disease Control (CDC) has created a Communication Toolkit for

Schools (Grades K‐12) entitled Preparing for the Flu (Including 2009 H1N1 Flu).  

Whether you are an educator, a parent, or someone concerned about the possible

impact of the upcoming flu season, you’ll find this CDC toolkit of interest.  It

addresses, among other things, questions about:

 CDC’s new flu guidance for schools;

 How schools and communities will decide what steps to take;

 What families, students, and school personnel can do to keep from getting

sick and spreading the flu;

 How long a sick student or staff member should stay at home;

 What a parent can do to prepare for flu during the 2009‐2010 school year;

 What local businesses can do to help families and schools during a flu

response; and

 What community‐ and faith‐based organizations can do to help families

and schools during a flu response.

The toolkit also includes Web links to posters for schools about flu prevention,

hand washing, etc.

  

You can access a copy of CDC’s Toolkit for Schools on their Web site at

http://www.cdc.gov/h1n1flu/schools/toolkit/pdf/schoolflutoolkit.pdf.  You can also

order printed copies from NTIS by requesting PB2009‐113391 through our Web site

or Sales Desk.

“Whether you are an

educator, a parent, or

someone concerned about

the possible impact of the

upcoming flu season, you’ll

find this CDC toolkit of

interest.”  

We hope you’ll be able to stop by whenever NTIS is exhibiting in your area.

From November 4‐6, NTIS will be exhibiting at the World Energy Engineering

Congress at the Walter E. Washington Convention Center in Washington, D.C.

* * * * * * *

Are there upcoming conferences or events at which you feel an NTIS exhibit or

speech would be a valuable contribution?

Just e‐mail me at customeradvocate@ntis.gov or call me at 703‐605‐6103.  I’ll

be sure your suggestion is forwarded to the proper NTIS management staff.

* * * * * * *

FLU SEASON IS UPON US 

WHERE’S NTIS EXHIBITING?
NTIS CUSTOMER ADVOCATE’S CORNER Page 3

Shannon Burrington:  Over the past 60 years, NTIS has become expert at

providing a wide range of services, including:  product distribution;

warehouse and inventory management; order processing; Web hosting and

Web services; Federal energy data management; and document digitization‐‐

including creating readable text and providing 508 compliance for electronic

documents.  NTIS offers these services to Federal Agencies in order to fulfill

our mandate.  Also, as an Office of Personnel Management (OPM) approved

service provider, we supply eLearning and Knowledge Management services

as well as tuition discounts for Federal employees who enroll in on‐line

courses provided by several leading universities such as eCornell, Villanova,

and Duke University.  (For a listing of online certification and degree

programs discounted through NTIS, go to

http://www.ntis.gov/services/certification.aspx.)

   

Pat:  “What are some of the Government agencies using our services at this

time?”

Shannon:  USDA, U.S. Customs and Border Protection, Health and Human

Services, Department of Education, Department of Commerce, NIST, NASA,

NTIA, Wage Determination On‐Line, NARA, National Guard, Treasury, IRS,  

Department of the Interior, Environmental Protection Agency, SSA, VA, and

Department of Energy, to name a few.

Pat:  “You mentioned that NTIS does Web hosting for Federal agencies.  

What does that entail?”   

Shannon:  NTIS is a premier provider of Web services, and over the years

numerous Federal and Department of Defense agencies have turned to NTIS

for their secure system hosting needs.  When requested, we not only design

Web sites, but host them as well.  We can also provide data base

maintenance similar to what we supply the Department of Labor for the

Wage Determinations On‐Line.gov Web site at http://www.wdol.gov.  In

addition, we can measure traffic on the site, help with domain name

registration, and provide e‐commerce with the option of using NTIS’

transactional ordering cart.  

Pat:  “What’s the easiest way to reach the NTIS Office of Federal Services for

Federal agencies interested in employing our services or businesses that

want to suggest a possible joint venture opportunity?”   

Shannon:  “They can e‐mail us at OBDinfo@ntis.gov or give us a call at      

703‐605‐6835.”

 

Let’s Talk to the Associate Director for Federal Services 

 from Page 1

 

“NTIS is a premier provider

of Web services, and over

the years numerous Federal

and Department of Defense

agencies have turned to NTIS

for their secure system

hosting needs.”
Page 4 NTIS CUSTOMER ADVOCATE’S CORNER 

 

Preparing the Workers of Today for the Jobs 

of Tomorrow

This report, prepared by the President’s

Council of Economic Advisers, discusses

the preparations necessary to develop

the 21st century workforce and

presents a projection of potential

developments in the U.S. labor market

over the next 5 to 10 years.

It is forecast that the economy of 2016 will resemble

the economy of 2008, but with important shifts having

implications for employment.  The trend toward

expanded employment in health care is expected to

continue, the decline in the share of workers

employed in manufacturing is expected to moderate,

and the construction industry is predicted to

eventually recover and add jobs in the next ten

years—generating a demand for skilled workers such

as electricians and plumbers.

It is anticipated that the fastest growth will be among

occupations requiring an associate’s degree or a post‐

secondary vocational award.

To view or download a copy of this report, go to the

Council of Economic Advisers Web site at

http://www.whitehouse.gov/administration/eop/cea/

Jobs‐of‐the‐Future.  To order a copy of this report

from NTIS, go to  

http://www.ntis.gov/search/product.aspx?ABBR=PB2

009113117 or call our Sales Desk and ask for       

PB2009‐113117.

Written and Edited by:

Pat Moton

Customer Advocate

National Technical

   Information Service

5301 Shawnee Road

Alexandria, VA  22312

Phone:

703‐605‐6103

Fax:

703‐605‐6900

E‐mail:

customeradvocate@ntis.gov   

NTIS Bookstore Becomes NTIS Visitor Center

Recently, one of our subscribers suggested we create

an article on the NTIS Bookstore for our newsletter.  I

thought it would be best to wait until we moved to

our new facility to write that article.  That turned out

to be prophetic, for at that time the decision was

made to transition the NTIS Bookstore into the NTIS

Visitor Center.

As you are aware, NTIS serves as the largest central

resource for Government‐funded scientific, technical,

engineering, and business related information

available today.  For many years, we have been

digitizing that information and now offer customers

not only the option of purchasing reports in paper,

microfiche, or CD, but also of downloading reports

directly to their computers.  This enhancement has

vastly changed the operation of the NTIS Bookstore to

the point where it now serves as an access point to

NTIS for meetings, for walking in and placing orders,

or for picking up orders that have already been

placed.  The Manager of the Visitor Center also

welcomes the opportunity to assist visitors in

searching the NTIS database for a particular

document.

NTIS takes great pride in our personal service to our

customers, be it face‐to‐face through our Visitor

Center, on the phone through our Offices of Sales,

Subscriptions, Customer Service, and Accounting, or

via fax and e‐mail.  Never hesitate to contact us

whenever we may be of assistance.

Suggestions: Do you have a suggestion for an article

you would like to see in a future issue of this

newsletter?  Just e‐mail me at

customeradvocate@ntis.gov.

If you have not already subscribed to receive

future copies of this free quarterly newsletter,

please send an e‐mail to:

customeradvocate@ntis.gov

Please include “Subscribe to NTIS Customer

Advocate’s Corner” in the subject line of your e‐mail.

To access previous issues, go to

http://www.ntis.gov/help/overview.aspx#CACN

Previous issues are listed under the red highlighting.