Gtherng Information

:conduiing Interviews

Elndicators of Deception

What is an interview?

Conversation, Interview, interrogation?

Attitude is everything....

-:Sejf-determinatjon

Interest

Non-judgmental

Be Genuine

Empathy

Respect

1
:Impartial

In control

Not intimidating

eStay focused

frInforrnal; low-key

Listen with interest

Interviews...

Sa!utation

Body

Closing

Interviewing Skills

STEP 1: Preparation

lWhat information are

you looking for?

Know as much as you

can the

interview

EPlan - How will you open? Where Will you go? How will you end?

ElOutline it

2
Step 2: Setting upan interview

Reconstruct the

circumstances

Allow the person to“tell the story” from

start to finish

Which interviews do you need to do?

Order of interviews?

Format of interview?

Order of issues?

What will you disclose ... or not disclose?

.How will you record it ... Notes? Other?

::Written witness statement?

Opening Questions

Establish a rapportwith the interviewee

Ask general questions

about theirbackground and job...

What do they do?

How did they learn

their job skills?

Ewho you are

Ewhy you are

interviewing

E?Iearn about the

interviewee - puts

them at ease; helps

you learn how they

communicate

How do they feel

about their job? Their

employer? Their co

workers?

Avoid interruptions;

just listen
$

y

heard,

The 6 Key Questionsm

Who, what,

when, where,

why, how do you know..’??

Interview Questions

‘Questions must be designed to help the interviewee understand what

you want to know and how he or she

can give you the information.

Organize the questions in a logical sequence to help you get to the point and get what you need.

LOrder counts!

4
reverse?

Distracting tactics - don’t get thrown off course

Be patient

Be persistent

Stay focused

Be alert for corroborating informationAnticipate alternative explanations or reasons

Checlc your understanding

Use silence

- Use soft rather than harsh terms

Be empathetic

Types of interview questions

:Dpen-ended

Closed

Primary

Types of interview questions

Secondary

:.:Encouragement

Probing

:*Reflective

:

# ZNeutral Directed (leading/loaded)
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Ability to allow interview to “flow”

AbiJity to understand that interviewing is an art refined by practice

Ability to close interview that allows communication

Barriers to effective listening

Filters

Emotions

Buzzwords

Listener’s behaviors

Ability to listen

Interviewing “Difficult” People

.Resource: The Art of Dealing With and Interviewing Difficult People

Office of Criminal Enforcement, Environmental Protection Agency, Special Agent 3irn Lorah, LJSEPA-CIP at http://www.epa.gov/reg3wcrnd/inspector_ workshop/XNTERVIEWING_PRESpdf

The difficulty may be cultural-for example certain groups avert eyes or do not shake hands.
A victim may fear additional trauma.

A suspect may be feel embarrassed, over

getting caught or be anticipating

punishment.

Miscommunication may not be a result of

poor interviewing technique.

interviewing “Difficult” People j.

Remember—I’s important to accept what

we can change—and to understand that we

have no control over some situations.

Give the other person time to think about

your questions-be mindful that you

already thought about the questions and

answers prior to. the interview.

Be aware of “hot button”words: always,

never, should, too, and but.

CMS Preceptor Manual

Verbal cues

.be alert!

Speech pattern Denials

Repetition Failure toComments deny

Selective memor’ Tolerant

Excuses I attitudes

Oaths

Lack of

.Character . -

statements ..

.Avoidance

Questions Minimizing Challenging

7
Practce!!

Practice t1’

8
Embelllshing

QuaHfyinq

Implying

Pace

4

0
ose, ears, eyes

Inappropriate head nods

or shakes

Sighing

Inappropriate laughing

Finger pointing...

10
/

-

Internal consistency

Story details

ExternaI consistencyKey questions

Don’t end the interview until you know...

El-low do you know that?

i’:Why do you think that?

Why did it happen that way?

EIs there anything else I should know?

E1s there anyone else I should talk with?

E1s information about this in any other

location?

C’ose the interview

Know when you have

obtained what you

need or what you canget.

Let the interviewee

know that the

interview is concluded

- and what will follow

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