Online Locksmith Service a Success

Increased efficiency and accuracy have made online
locksmith services a great success. Customers appreciate
being notified by automatic e-mail when key orders have
been completed.

Employees who need these services should contact their
administrative officer (AO) for instructions about online
requests. The process is similar to the current system used
for obtaining printing and reproduction services. Adminis-
trative officers register to use this service through the
ADBS registration function. Registration reminders are
posted on the ADBS. Anyone who needs assistance can
call the CIT Help desk at 4-DCRT (594-3278).

Some guidelines for online locksmith customers:

* When you submit an order, please make sure the
requestor’s name is spelled correctly or the e-mail
notification may go to the wrong person.

+ Pick up keys promptly at the locksmith’s shop when
you are notified that they are ready. The shop is located in
Room B4/BS04 of Building 31, C wing.

+ You must have a current NIH ID card to pick up
keys.
¢ Paper requests are no longer accepted.

+ Please plan ahead. The locksmith shop is frequently
asked to respond to urgent situations that could have been
avoided by reasonable planning on the customer’s part.
These emergencies impact on the shop’s ability to serve
other customers and keep up with the demands of renova-
tions and new construction.

* When employees leave, resign, or transfer, obtain
their keys or make sure they have been returned to the
locksmith shop.

Key control is one of the most important aspects of our
security structure. Do no leave important keys in unlocked
desk drawers, freezers, or other unsecured areas. They
should be protected and treated just like you treat your
house and car keys. Lost keys cause the NIH to spend
thousands of dollars each year to replace locks on entire
floors—and in some cases, entire buildings. Your assistance
is valuable and appreciated.

Other locksmith services include door cylinder changes,
door key reassignments, desk and file cabinet key requests,
emergency locksmith services, and more...such as service
for padlock, safe, and doorknob problems.

Information
Locksmith Shop 6-3507
Clarence Bruce, Foreman

Locksmith User Manual
www-isb.cit.nih.gov/dbaslock.htm

TRANSHARE Benefit Now Up to $780

Do you use public transportation to get to
work? Don’t miss out on this valuable benefit,

worth up to $780 per year. Call for an applica- ieeeth

tion today, and find out what you need to do to take part.

NIH parking permits must be surrendered by employees
participating in the TRANSHARE program. Only NIH
employees are eligible; contractors are not.

Information: 2-RIDE (2-7433)

Quality Management

Our director of the Office of Quality Management (OQM),
Mr. Antonio Rodriguez, has recently finished his first year
here at NIH. He came to us after 11 years at the Department
of the Navy, where he studied and implemented quality
programs for many of those years. Beyond ORS, the NIH
will benefit from the wealth of education and experience Mr.
Rodriguez brought with him.

Part of his first order of business was research, which will
be ongoing. It is vital to the health of our organization to study
the goods and services ORS provides and to learn how well
we provide them. Assessing the internal and external image of
ORS was the first step of a systematic and deliberate research
program. A marketing effort that promotes ORS goods and
services to the NIH community is another responsibility of
this office, as is measuring satisfaction with cost and quality.

In this fast-paced world, all organizations have to anticipate
future needs. Customers and their behavior trends will be
studied by the OQM in order to strategize for the future.

Service area reviews are the mechanism by which the
Office of Quality Management helps in assessment and
improvement of ORS performance. The reviews completed at
the end of December asked the following basic questions:

+ What are the customer and organizational needs that we

need to meet?

- Are we currently meeting those needs?

+ Are we doing better than we did in the past?

- Are we taking appropriate action to improve future

performance?

+ How does our performance compare to the performance

of other service providers, both private and public?

Mr. Rodriguez appreciates the longevity of NIH employees
and their dedication to the mission of the NIH. His manage-
ment strategy depends on his ability to lead and to convince
others of the benefits of providing the best customer service
and the value of organizational improvements. He has done a
considerable amount of coaching and training in his career,
and is ready to assist ORS leaders with education, consulta-
tion, information, and technical advice.

Information
www.nih.gov/od/ors/oqm


4 Web-based Notice System for Utility Shutdowns

The Public Works Branch of the Division of Engineering Services announces its new
web-based Utility Shutdown Notification system. This system allows individuals in the
7, | NIH community to register for a list server for any building that he or she has an
interest in. After registering, they will receive e-mail message notification about all
upcoming utility shutdowns in the selected buildings. Each e-mail message will contain a
hyperlink to a web page that contains the full shutdown notice. This notice can then be
printed and posted in a work area as a reminder of the upcoming shutdown.

Here’s how it works:

1. Go to the DES Public Works Branch page and click on the e-mail list signup link
at Attp://des.od.nih. gov/utilityshutdown/index.asp

2. Fill out the data for the buildings you are interested in and click on ‘subscribe.’

When a shutdown is scheduled for your building, you will receive an e-mail
message. Click on the hyperlink in the message and you will be transported to
a web page that will have all of the details about the shutdown. Print this page
and post it or distribute it to anyone who might be affected by the shutdown.

News: to Use!

dis published on & Information: http://des.od.nih.gov/utilityshutdown
recycled paper by the 7 rn
Office of Research Services, |A Move for Office of Director, DPS
Stephen A. Ficca, The Office of the Director of the Division of Public Safety moved this past fall from.
Associate Director 31/B3B12 to 31/5C02. The individuals in this new office are Sandra Miller, Chief
Editor, Ann Cochran— Administrative Officer; Chantell Stevenson-Brown, Administrative Officer; and

Deborah Thomson, Management Analyst. The main telephone number for the OD is
Internet address: unchanged (496-6893). The Acting Director of DPS, Dr. Robert McKinney, remains
http://ww.nih.gov/od/ors | in his DS office: Building 31/3C36.

Issue No. 17
Fax us a line! March 2001

We

Mr. Steve Ficca, the Associate Director of Research Services, would like to respond to
your questions, comments, and suggestions. Or, is there anything you would like to know
about the Office of Research Services but were afraid to ask? Here’s your chance!

Your name:

Building & Room: Phone Number:

Please check if you would like your comments & our response to be kept confidential.

Fax your comments to Mr. Ficca’s office: 2-0604
or send e-mail to dsscustomerservice@ors.od.nih.gov


NIH Parking Permits:
New OR Renewal

Avoid the Rush :
We suggest you visit the NIH Parking Office during non-

peak hours. The least busy times are Tuesday--Thursday,

from 9:00 a.m. to 11:00 a.m. and 2:00 p.m. to 4:30 p.m.

Parking Permits: CAMPUS

NIH General Parking Permits for campus employees
whose last names begin with “H, I, and J” will expire on the
last day of May. In order to obtain a new General Parking
Permit, an employee must visit the NIH Parking Office in
Building 31, Room B3/B04.

Parking Permits: OFF CAMPUS

Off-campus employees need an off campus permit that
allows you to park both on campus and in leased facilities. If
you have a permit that expires December 2001, you do not
have to do anything at this time. All other off campus
employees, come to one of the following locations for anew
off campus permit:

Rockledge I, Wednesday, May 9, 2001
1:00 p.m. - 2:30 p.m., Conference Room 9112

Executive Plaza North, Wednesday, May 16, 2001
1:00 p.m. - 2:30 p.m., Conference Room F

Parking permits may be picked up by others; however,
the person obtaining the permit must present all of the
necessary items listed in this article. PARKING PERMITS
WILL NOT BE MAILED. An employee may register up to
three vehicles but will only be issued one hanging permit.

Display new permits by Friday, June 1.

Upcoming Expirations
Parking Permits expire annually based on the first
letter of the permit holder’s last name.
June: K and L
July: M and N
August: O, P, Q, and R

What to Bring:
The following MUST be presented:

1. Valid NIH ID
2. Valid Drivers License

3. Valid Vehicle Registration for each vehicle
to be registered. Legible copies are acceptable.

Information
NIH Parking Office 6-5685 Building 31, Room B3B04
7:30 a.m. to 4:30 p.m., Monday through Friday
nihparkingoffice@ors.od.nih.gov

Crime Watch Presentations

Do you have a staff meeting on the schedule? You might
want to consider calling the Crime Prevention Branch to ask
ifa community policing officer is available to do a 20-30
minute presentation at your meeting.

The presentation includes an instructive video that will
show your staff different steps they can take to enhance
their personal safety and protect their belongings at work.

Information: Crime Prevention Section 6-9818

General Security Precautions

Your own awareness of security measures is important to
your safety as well as the security of your coworkers and the
entire NIH community. After the attack on the USS Cole,
the Division of Public Safety sent out a global e-mail re-
minder about common security precautions everyone should
take. The police cannot be everywhere at once. They need
all of us to be their extra eyes and ears.

The police would rather check out calls that do not turn
out to be actual problems rather than miss a real threat.

The following is a summary of recent reminders:

Be alert to odd packages. Do not move them; do not
open them. Call 911 (9-911 off campus).

Be alert to strangers in your work area. Follow your
instincts. Do not hesitate to call the police.

Be alert to suspicious activity. Report any odd activity
right away, not after the fact.

Wear your ID card. If you don’t have one, ask your
Administrative Officer for the paperwork and instructions.

Report all door problems to the Division of Engineering
Services at 6-2105.

Parking Office Wins Award

For new NIH employees and contractors, the ¢. a
Parking Office is one of their first stopsoncam-  «\_ (4.

pus. Positive first impressions abound thanks to the
efficient and friendly people at the counter. As evidence

of their high level of service, the DPS Parking Office team
won a Customer Service Award at the last ORS Town
Meeting.

With more than 25,000 customer encounters per year, the
Parking Office did not receive one complaint in the eleven
months preceding the award presentation. This is a remark-
able achievement for any organization.

Six dedicated and well-trained employees make up the
Parking Office team: Jessica Gordon, Tom Hayden, Nicole
Huntington, Isaac Neil, Jaime Otero, and Marie Taboada.

Thank you to our superb Parking Office staff!


ms Worksite Enrichment Programs _a<-
www.ndugov/od/ors/ dss pecialyinderx:hiw

SSA,

Worksite Enrichment Programs
Branch

In October, 2000, due to internal realignment of functions
in ORS, the Division of Support Services (DSS) was charged
with the administration and oversight of several NIH worksite
enrichment programs including food services, child care
centers, the bank and credit unions, R& W services, and the
Maryland Business Enterprise Program for the Blind
(MBEPB) concession stands, cafeterias, and vending pro-
gram. These newly acquired services, combined with the
travel management services and interpreting services con-
tracts, were consolidated into a newly created DSS branch:
the Worksite Enrichment Programs Branch (WEPB).

To effectively provide these worksite enrichment pro-
grams, several new positions were created and filled with
experts in each subject. Vacancies included a Branch Chief, a
Child Care Specialist, and a Concessions Manager.

Mr. Timothy Tosten was selected as the new WEPB
Branch Chief. Mr. Tosten was previously DSS Senior
Projects Manager for the NIH-wide performance based
contracts for travel management and sign language interpret-
ing services. He will lead the Branch in providing quality
worksite enrichment programs that NIH employees need and
want. The position of Project Officer for both the travel and
interpreting services contracts has been assumed by Ms.
Ellen Grant, the former Assistant Project Officer for travel
and interpreting.

Ms. Mary Ellen Savarese has been hired as the NIH Child
Care Specialist. She oversees the child care centers and acts
as the NIH’s liaison for this essential employee enrichment
program. As a former Montgomery County Child Care
Specialist, Ms. Savarese will be an important asset as the
NIH moves forward in coordinating child care services,
exploring additional options, and developing a vision for the
future of child care at the NIH.

The ORS hired Mr. Dwayne Parris for the Concessions
Manager position. Mr. Parris oversees the Eurest Dining

B

Services’ performance-based contract as well as the cafeteria
and concession operations of the Maryland Business Enter-
prise Program for the Blind. As a former Safeway Assistant
Store Manager, Mr. Parris has an extensive knowledge of the
concessions and food services industry, and a fresh outlook
on how this program should be operated.

The WEPB mission is to ensure that NIH employees,
patients and visitors consistently receive high levels of quality
service for all the worksite enrichment programs it oversees.
With the assistance of a trained and motivated staff, the
WEPB will ensure that monitoring for quality services,
measuring of performance standards, and creating standard
operating procedures for all of these programs are included in
their day-to-day operations. With that in mind, the WEPB
invites consumers to address any questions, comments,
suggestions or concerns to the appropriate staff member
listed below. Use our new, central e-mail address:

ORSWEPB@mail.nib.gov

Chief, WEPB: Timothy Tosten

Secretary, for general questions and comments:
Kiana Timmons

Project Officer, Travel and Interpreting: Ellen Grant

Quality Assurance, Travel and Interpreting:
Carole Harman

NIH Concessions Manager: Dwayne Parris
Quality Assurance for Concessions: David Shea
NIH Child Care Specialist: Mary Ellen Savarese

Quality Assurance Specialist, Child Care:
Pamela Jenkins

Quality Assurance Specialist, MBEPB, R&W,
bank and credit union: Chris Gaines

General Interpreting Services
e-mail: interpretingservices@mail.nih.gov

Information
Voice: 301-402-8180 TTY: 301-435-1908
Fax: 301-435-1999
www.nth.gov/od/ors/dss/special/index.htm

Building 35 Demolition
Prompts Food Service Planning

As you may or may not have heard, Building 35 will be
demolished to make way for the new National Neuroscience
Research Center laboratory building. Tentatively, on July 1,
2001, the concession stand and the dining center will both be

closed permanently to prepare for the demolition.

At this time, the WEPB is making plansto provide

food services for this quadrant of campus. A vendor will
operate some type of food service in a trailer or trailers that
will be placed in the vicinity of the current Building 35. The
current plan is for this operation to be a mixture of dining
center services and concession services. It will have some
sort of grill, hot food, other prepared foods, snacks, sodas
and other sundries. We hope to have more information for
you long before July 1. As to the future food service for this
quadrant of campus, the first phase of the NNRC includes a
new, permanent dining center.


a News: touse!

Alerts
Initiatives
Communication

WN

Projects
Information
Customer Feedback

from the Office of Research Services

aid
Facility Accessibility Program
The National Institutes of Health has established a
Disability Program to ensure that our 199 leased and owned
buildings and facilities are accessible to persons with
disabilities and that all disabled employees and visitors of
the NIH are provided reasonable accommodations.

The most recent statistics released by the United States
Census Bureau indicate that 36.9 percent of working
Americans, ages 16 to 64, have disabilities. Some persons
have more than one type of disability, which produces the
following employment statistics: 64.4 percent of employed
Americans have difficulty hearing; 43.7 percent have
difficulty seeing; 33.5 percent have difficulty walking; and
41.3 percent have a mental disability.

As part of the NIH-wide Disability Program, ORS has
established a Facility Accessibility Program which will be
administered by the Division of Engineering Services. This
program will oversee all facility accessibility issues that are
covered by, but not limited to, the guidelines set forth in the
Uniform Federal Accessibility Standards. Strong consider-
ation will also be given the provisions of the Americans
With Disabilities Act Accessibility Guidelines of 1990, and
the Architectural Barriers Act of 1968.

This program will ensure that all NIH buildings and
facilities, or portions thereof, that are intended for public
use and constructed after the effective date of these laws
conform to each applicable standard. Further, this program
will develop initiatives, policies, and other flexible solutions
to meet the specific needs of NIH employees and visitors
and will help eliminate physical barriers to persons with
disabilities who are not specifically covered by specific laws
or regulations.

An Advisory Committee comprised of disabled persons,
NIH managers, and outside experts in architecture, facility
management and all facets of regulatory compliance will
work to carry out this mission.

HOTLINE...
to report facility-related barriers
to persons with disabilities 2-3472

By Information
ya = La Vern James 6-6186

Enhanced 911 System

When an emergency call comes in to our
enhanced 9-1-1 system, the staff at our
emergency communications center immedi-
ately learns the source of the call. Ona
screen similar to a Caller ID display, they see the building,
the floor, and the room number where the call was made.

Even more information is available to dispatchers. If
there has ever been any unusual activity reported at that
location, such as the presence of hazardous material ora
domestic dispute, the police or fire department is fore-
warned. They are then prepared for the possibility of a
related occurrence. In the system there are ways to enter
permanent information, as well as temporary alerts, such
as a fire hydrant that is out of service.

When a 911 call comes in, dispatchers routinely call the
number back to verify information. If they do not get an
answer when they call the number back, they still send
someone to the location. Unless they have information that
tells them to do otherwise, police are sent to the scene
first. People with hearing impairments and people who do
not speak English should not worry about communicating
with dispatchers. Although NIH employees with hearing
disabilities have TDD equipment in their own offices and
labs, our dispatchers realize that anyone can encounter an
emergency at another location. Non-native English speak-
ers should also be assured that they do not need to know
how to communicate in English in an emergency. In other
words, when a 911 call comes in, someone is sent out.

After a year of preparatory work by the Division of
Public Safety, Verizon began working with DPS last
summer to install and implement this customized system.
Verizon’s data has been downloaded weekly; soon it will
be automatically downloaded daily into DPS computers.

Reminder... wee
eminer In this issue...

cafeteria...
commuting
daycare ...
employee morale ..
facilities
locksmith services
utility shutdowns ...
worksite enrichment

9-1-1 on campus

9—9-1-1 off campus



Worksite Enrichment Programs “i
www. nth.gov/od/ ors dss/spectalyindex: him

Food Services Updates

The Worksite Enrichment Programs Branch (WEPB) has
the responsibility for overseeing the food/concession services
components at the NIH.

There are a total of 11 cafeterias and 2 cyber cafes both on
and off campus. Within the NIH food/concessions services
area, there are numerous vendors who handle different
aspects of these services. The vendors are Eurest Dining
Services, the Recreation and Welfare Association (R&W), and
Sodexho Marriott. The latest vendor to join the NIH campus
is Eurest Dining Services. In June of 2000, Eurest Dining
Services was awarded a performance-based contract for 6
cafeterias and 2 cyber cafes on campus. The contract is
monitored and measured through the use of customer service
surveys. The WEPB also monitors Eurest by evaluating how
they are responding to customer needs and the appearance of
their facilities. The dining centers they operate are located in
Buildings 1, 10/2" floor, 10/ B1 level, 31, 35, and 45. The
cyber cafes are located in Buildings 10/Atrium and in Building
40.

The cafeterias operated by the Maryland Business Enter-
prise Program for the Blind (MBEPB) include Buildings 12B,
38A and an off-campus location in Rockledge 1. The cafeteria
that is operated off-campus by Sodexho Marriott is located in
Rockledge 2.

The NIH Food Services’ website is up and running. On
www.nih.gov/od/ors/dss/special/food.htm, you will find:

> Dining center information and contact points

> Catering menus and online ordering form

> Dining center’s weekly menus (updated Fridays)
Other Updates...

Recycling: All the Eurest dining centers, partnering with
the NIH Division of Safety, now have recycling containers for

mixed paper, glass and aluminum cans.

Renovation Progress: The Building 10, B1 level dining
center was scheduled to be renovated and upgraded for
Fall 2000. However, issues with the upgrade in utilities is
causing the new projected completion and opening date to
be in late Spring 2001. Check the WEPB website to read
additional updates during this project.

Communications: Any comments, complaints or
suggestions on the NIH food services program can be e-
mailed to cafeteriacomments@mail.nih.gov or called in to
301-402-8180.

Hours of Operation, Monday through Friday:

Location Hours

Building 1 6:30 am - 2:30 pm
Building 10/2" floor 6:30 am - 9:00 pm
Building 10/B1 level 6:30 am - 2:30 pm
Building 12B 6:45 am - 3:00 pm
Building 31 6:30 am - 2:30 pm
Building 35 6:30 am - 2:30 pm
Building 38A 7:00 am - 3:30 pm
Building 45 6:30 am - 2:30 pm
Cyber Café 40 7:00 am - 3:00 pm
Cyber Café 10/Atrium 7:00 am - 4:00 pm
Off Campus

RockledgeI 7:00 am - 2:00 pm
Rockledge II 7:00 am - 3:00 pm
6700B Rockledge 7:00 am - 2:00 pm

Information: 2-8180
Dwayne Parris, Concessions Specialist
Chris Gaines, Quality Assurance Specialist
David Shea, Quality Assurance Specialist
cafeteriacomments@mail.nih.gov
www.nih.gov/od/ors/dss/special/food.htm

East Childcare Center: Fall Opening

Anew childcare center, located to the east of the Natcher
Building, is scheduled to open early fall 2001. It will accom-
modate 80 pre-school and 20 kindergarten children. The
facility will contain four pre-school classrooms, one kindergar-
ten classroom, an indoor play area, and a large enclosed
playground.

The Parents of Preschoolers Program (POP), currently
housed in Building 35, is moving to the new East Childcare
Center. Building 35 will then be demolished. POPIis fully
enrolled with a waiting list. Although there will be additional
spaces available in the new center, many of those spaces will

7

be filled by families already on the POPI waiting list.
Families who wish to have information about the program
and the waiting list should call the Parents of Preschoolers
program at 301-496-5144.

The NIH Master Plan includes a site for an additional
child care facility, which will be built at the end of the
Clinical Center construction. We realize the
need for day care at NIH far exceeds our
capacity, and we are looking for creative
ways to meet that need.

Information:
Mary Ellen Savarese 2-8180 ——! )



DES Awards Promote Excellence

The Division of Engineering Services (DES) Employee
Awards Program was established in 1990 as a means for
establishing and maintaining special recognition for employee
achievement. The administration and oversight for the
program, including the planning, awards nomination, and
selection processes, are managed by a committee comprised
of employees from every program area throughout DES.
The objective of this awards program is to encourage
employee recognition and respect for the achievements of
fellow employees and to provide incentive for continued
performance excellence.

The most recent ceremony for the DES Employee
Awards was held at the Jack Masur Auditorium on October
31, 2000. The theme for the event, which was chaired by
LaVern D. James, was Together We Build and Serve. The
DES Director, Tony Clifford, has been committed to build-
ing on this theme throughout the year. Dr. Yvonne Maddox,
Acting Deputy Director for the NIH, served as the keynote
speaker. The title of her speech was Improving the Internal
Fabric of the NIH. In her remarks, she focused
on the importance of people working together
cooperatively across the NIH and described
the impact of DES services on biomedical
research. The program included entertainment
as well as speeches and awards presentations.

Information: LaVern James 6-6186

we

Employee Morale Matters

Tf you pass by any offices of the Division of Engineering
Services and see people wearing an interesting assortment of
T-shirts, you may have happened upon Wacky T-shirt Day.
This is just one example of a morale-building event in that
division. Many different events make up a program that any
branch or division can emulate.

To demonstrate employee appreciation, the Division of
Engineering Services (DES) has a Morale Committee and an
active, year-round program. The committee, made up of
DES employee representatives, meets twice a month to
brainstorm. Last spring, they organized a day trip to Atlantic
City. The committee plans the summer picnic and winter
holiday party. During the month of October, they organize a
candy drive. Candy is distributed to children at the Clinical
Center, Children’s Inn, and local group homes. To earn
money for some activities, employees have held bake sales.
A bowling league is in the works.

Selection of a Morale Employee of the Month is the
highlight of the employee morale program. The employee
who is honored receives a cash award of $250.00. Very good
for morale, indeed!

Information
Sahzeia (Zee) Hampton 4-9802

NIH Events Management, with Video

The Office of Research Services awarded a new, perfor-
mance-based Conference Management Services contract to
International Development & Resources, Inc., effective
October 1, 2000. The contract covers the operation of over
45 conference rooms in the following conference facilities:

Natcher Conference Center

Building 31/6C Conference Center

Executive Plaza North Conference Center we

Neuroscience Conference Center 56 Ty NE

Rockledge Conference Center | Bs

Building 1/Wilson Hall and Room 151 o ZB
Building 10/Masur and Lipsett Auditorium Q Zy
Buildings 49 and 60

Buildings 40 and 50

As part of the recent reorganization within ORS, contract
administration and overall management of the ORS-managed
conference facilities merged with the video section to
become the Events Management Section in the Medical Arts
and Photography Branch of the Division of Intramural
Research Services.

The Events Management staff is proud to provide a one-
stop approach to conducting successful small and large
events at NIH and off-site facilities. Services include plan-
ning and executing video productions for research and
information projects. The staff can handle media relations
services; video taping of conferences, lectures, and surgical
procedures; documentation of research; studio tapings; and
satellite media tours that may incorporate animation, graph-
ics, music, voice overs and special effects. Additional
available services are video and audio distribution via web
casting, m-bone, teleconferencing, cable, satellite and
reception of programs to and from anywhere in the world as
well as video and audio duplication and transcription services
in all formats.

Information 6-9966
Ken Ryland, events management
Marianne Bachmann, contract administration



New Facility Manager
for Clinical Center

The new facility manager at work in the Clinical
Center is Lt. Colonel Bradley E. Provancha. He has an
M.A. in Personnel Management and Supervision from
Central Michigan University, and an M.A. in Computer
Resources Management from Webster University in St.
Louis, Missouri. Lt. Colonel Provancha is a Certified
Healthcare Executive and holds the title of Diplomate
with the American College of Healthcare Executives. He
served over 31 years in the United States Air Force, and
over 20 of those years were in management and
administrative positions with various Air Force
healthcare facilities and programs. His experience
includes individual hospital management as well as
responsibilities for healthcare facilities worldwide. We
welcome Lt. Colonel Provancha to the Clinical Center
and to the entire NIH community.

Power Plant Expansion - Phase 1

This project is a response to the anticipated growth
in demand created by the Clinical Research Center that
is currently under construction. Additionally, the power
plant (Building 11) expansion will eliminate the existing
energy shortcomings and will permit NIH to meet future
short term increases in cooling demands.

The project involves installation of four 5,000 ton
chillers and cooling towers, six 800-HP secondary
chilled water pumps, cooling system for winter energy
savings, consolidated control, and acoustical treatments
to reduce the impact of operating machinery on the
NIH campus as well as the surrounding neighborhoods.
The installation of chillers is anticipated by May; all the
other equipment has been installed. Construction began
in 1997, and it is now more than 80% complete.

Information: Mehryar Ebrahimi 2-2713

Disability Awareness Month
Celebrated with Wheelchair Basketball

With ORS director Steve Ficca presiding and Lt.
Jody Luke coaching, ten NIH police officers manned a
set of wheelchairs and took on the Maryland Ravens
wheelchair basketball team on October 4 in celebration.
of Disability Awareness Month. The Ravens were led
by NIH employee Carlton Coleman.

A sizable crowd of spectators gathered in a court
created in front of Building 1 to see the NIH team
suffer its loss with grace. The final score was 50-49,
however, the Ravens gave NIH a 40-point lead to begin
with! The Ravens proved their point that individuals
with disabilities are not to be underestimated.

Office of Facilities Planning Created

The Office of Facilities Planning was established in July, 2000
by the NIH. It has the following range of responsibilities: develop
the NIH master plans; provide transportation planning and man-
agement; manage facilities-related environmental planning;
provide guidance to the NIH community in assessing space
needs; administer the Space Justification Document process;
provide technical liaison with the NIH employee community,
other NIH entities, as well as federal, state and local agencies and
community organizations; and oversee ORS-generated activities
that impact the use, appearance and environmental quality of NIH
sites,

The Office of Facilities Planning (OFP) was established within
the Office of Research Services. Mrs. Stella Serras Fiotes was
selected as the Assistant Director, Office of Facilities Planning.
She brings a wealth of knowledge and experience to this position
from her previous capacity in the Division of Engineering
Services, where for approximately nine years she was the NIH
Master Planner. Mrs. Fiotes, a member of the American Institute
of Architects, has an extensive architectural planning background
in the public and private sector.

Under Mrs. Fiotes’ direction, the Office of Facilities Planning
is responsible for developing short and long range planning for all
NIH-controlled campuses and facilities, advising the Associate
Director for Research Services (ADRS) and NIH management on
facilities planning, and developing space-related policies and
procedures.

Recently, Dr. Kirschstein appointed the NIH Facilities Planning
Advisory Committee (FPAC), comprised of high-level Institute,
Center and Office of the Director leaders. They will provide
guidance and advice to the NIH Director and leadership on long-
range facilities planning issues.

The Office of Facilities Planning plays a major role on this
committee by providing subject matter expertise on facilities
planning issues. Mrs. Fiotes also serves as the Executive Secre-
tary of the Committee.

Information
www.nih.gov/od/ors/od/ofp/ofphome.htm

Players and spectators reported that the best thing about
the game was the camaraderie, sportsmanship, and
fellowship. The event was applauded as a constructive way to
celebrate Disability Awareness Month. Comments included
the observation that it was more creative than a lecture about
the accomplishments of people with disabilities.

NIH Wheelchair Basketball Team Members

Chad Henkins Scott Noullet "
Mark Adamchik Dennis Rude 0
Tart Dickerson Robert Buchanan

Paul Brooks Kendall Bey

Thomas Chiarizia Dennis Millan ,