**GAO-11-828T**                      Published: Sep 23, 2011. Publicly Released: Sep 23, 2011.                  

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## Highlights

This testimony discusses the Social Security Administration's (SSA) Ticket to Work and Self-Sufficiency Program (Ticket program). Created by law in 1999, the Ticket program was intended to assist disability beneficiaries in obtaining and retaining employment, and potentially bring about significant savings to the Disability Insurance Trust Fund by reducing or eliminating their benefits. Under the program, SSA provides each eligible beneficiary (ticket holder) with a ticket to obtain services from SSA-approved public or private providers, referred to as employment networks (EN), or from traditional state vocational rehabilitation agencies (VR). When the Ticket program was created, it was estimated that it had the potential to provide significant savings to the Social Security Trust Funds and Treasury. However, our prior work and the work of SSA's Office of the Inspector General and others has questioned the viability of the program due to low participation and costs that are not offset by beneficiaries returning to work and reducing dependency on benefits. In an effort to address these concerns, SSA revised its regulations in 2008 to attract more ticket holders and ENs. This testimony summarizes our report issued in May and focuses on (1) how participation of ticket holders and employment networks in the Ticket program has changed over time, (2) what is known about the range of service approaches used by employment networks, and (3) the policies and processes SSA has to evaluate employment networks and ticket holders to ensure program integrity and effectiveness.

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## GAO Contacts

Dan Bertoni
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## Topics

Worker and Family Assistance

Aid for the disabledBeneficiariesCost effectiveness analysisDisability benefitsEmployees with disabilitiesEmployment assistance programsEmployment of the disabledFederal social security programsMonitoringPerformance appraisalPeople with disabilitiesProgram evaluationRehabilitation programsSocial security benefitsProgram costs