### FULBRIGHT 

## & -.JAWORSKI L.L.P. A REGISTERED LIMITED LIABILITY PARTNERSHIP 666 FIFTH AVENUE. 31ST FLOOR NEW YORK. NEW YORK 10103-3198 WWW.FULBRIGHT.COM
SGOTBETTER@FULBRIGHT.COM DIRECT DIAL: (212) 318-3121



### VIA HAND DELIVERY James FisheL Esq. Trial Attorney Aviation Enforcement Ot1ice U.S. Department ofTransportation 1200 New Jersey Avenue SW Room W96-495 Washington, DC 20590 March 4,2010

Re: DOT-OST-2008-0273

Dear Mr. Fisher: Request ofAir New Zealand Limited for an Equivalent Alternative Determination TELEPHONE: FACSIMILE: ( 2 I 2) 318-3000 (2 I 2) 3 I 8-3400



### In support of Air New Zealand's request for an equivalent alternative determination with respect to 14 C.F.R. 382.61, at your request, I am enclosing two copies of a DVD produced for Air New Zealand demonstrating twelve transfers ofpassengers with disabilities as well as a copy ufthe company's application. The DVDs were produced in PAL format. For your convenience, I have 

### included two copies that 

## rhad made in-house in a U.S. compatible format.

Enc.

# ~~ Susan Gotbetter**"'\.LS~IN** • BEI-.JINC' • Dt..LLAS • DENVER. 0UBAI •**HO~-JG** KONG. HOUSTON. LONDON. Los ANGELES. M,NNEAPOLIS iviur"ICrl. i\.jEW YOF-'K • RIYADH. SAN ANTONIO. Sr LOUIS. WASHINGTON CJC

### FULBRIGHT 

## & JAWORSKI L.L.P. A REGISTERED LIMITED LIABILITY PARTNERSHIP 666 FIFTH AVENUE. 31ST FLOOR NEW YORK. NEW YORK 10103-3198 WWW.FULBRIGHT.COM
SGOTBETT ER@FULBRIGHT.COM DIRECT DIAL: (212) 318-3121



### VIA ELECTRONIC SUBMISSION Samuel Podberesky, Esq. TELEPHONE: FACSIMILE: 

### March 4,2010

Assistant General Counsel for Aviation Enforcement and Proceedings U.S. Department ofTransportation 1200 New Jersey Avenue SW Room W96-322 Washington, DC 20590 Re: Docket DOT-OST-2008-0273 Request ofAir New Zealand Limited for Equivalent Alternative Determination Dear Mr. Podberesky: (212) 318-3000 (212) 318-3400



### Pursuant to 14 C.F.R. 382.10, Air New Zealand Limited hereby requests an equivalent alternative determination with respect to the requirement in 14 C.F.R. 382.61 that aircraft seats have movable armrests. Air New Zealand has new Business Premier and Premium Economy seats on order that will not have any armrests as such. 1 

### However, in an excess of caution, Air New Zealand is seeking this equivalency determination. Air New Zealand will demonstrate that passengers with mobility impairments can move or be moved from an aisle wheelchair to or from these seats without going over any obstacles. As shown in the attached diagrams, the seats will be configured in a herringbone pattem, which maximizes the number of seats accessible to passengers with disabilities: 100% of the aisle seats in Business Premier and 57% of the aisle seats in Premium Economy will be accessible to passengers with disabilities. In support of this application, Air New Zealand is providing the Department with specifications for the new seats, diagrams ofthe new seating configurations, written procedures for both self transfers and assisted transfers, and, under separate cover, a DVD demonstrating these transfers. With respect to the DVD, the filming took place in a mock-up ofa cabin using prototype seats as production of the new Premium Economy seats and the new ottomans with removable

I Its Economy class seats will have movable aisle armrests.

55479515.4 AUSTIN. BEIJING. DALLAS. DENVER. DU8AI • HONG KONG. HOUSTON. LONDON. los ANGELES. M,NNEAPOLIS MUNICH. NEW YORK. RiYADH. SAN ANTONIO. ST LouIs. WASHINGTON DC

### Samuel Podberesky, Esq. March 4,2010 Page 2
backshell for the Business Premier seats has not begun. The modified sleep sheet used in the filming of the assisted transfer into and out of the Business Premier seat in the lie-flat bed position was created for the filming and has since been put into production. Finally, it should be noted that the people demonstrating the transfer techniques in the DVD are volunteers, not actors. Those in uniform are Air New Zealand staff, and those being transfened are a paraplegic volunteer and a tetraplegic volunteer. The techniques and equipment used m the transfer methods were created m full consultation with:
• The Auckland (Otara) Spinal Unit for the development ofthe transfer teclmiques used and specialist advice on handling passengers with spinal issueslinjuries.
• The Disability Resource Centre Auckland for consultancy on equipment and transfer techniques.
• Air New Zealand Safety and Employee Wellbeing Group for providing ergonomic and specialist advice on equipment design, and development of transfer techniques and training.
• Melrose Kiwi Concept Chairs for the design and manufacture ofa new generation onboard aisle chair. Air New Zealand seeks an equivalent alternative determination covering these Business Premier and Premium Economy seats on new Boeing 777-300 aircraft that are to be delivered beginning November 2010, Boeing 787 aircraft on order, and existing Boeing 767-300 and 777- 200 aircraft that may be retrofitted. Air New Zealand would be happy to answer any questions or provide additional information concerning this request.

SG:cg Enclosures: Respectfully submitted,

# ~jfdtdfiv Susan Gotbetter

Exhibit A

- Seating Configuration ofB777-319ER with Relevant Measurements Exhibit B

- Diagram ofPremium Economy Class Exhibit C

- Diagram ofBusiness Premier Class Exhibit D

- Procedures for Transfers

554795154Cb: It

# ~J3:~

! 

# L--{j'

Oatbd

Pitch Business Premier Rows 1 - 12 Not applicable as the layout is herringbone with all seats having full length access into the aisle. Premium Economy 36" pitch in a straight line through Rows 23 - 32 the cabin, although personal space is greater (equivalent of 39 40" pitch) as the seats are angled 23° to the aircraft's centreline 

# AirlVeJY

# ZeaJand DeJb"ery U''E051 • J



# @--""""""".-------_.
Relevant Measurements

Recline Bed Length Seat Width Seat com.erts 22" in the seat position. into a full lie 79.5" 33" in the lie flat position (at flat bed the shoulder)

9" n/a 20" EXHIBIT A

Aisle Width Ranges between 35.725 and 38.5" 25" above the floor. More relevant measurement however is at ottoman height where the width ranges between 16.9 and 18.255" 20.5" 25" above the floor, but a more relevant measurement is lower down where it is 17.03" at its narrowestEXHIBIT B 

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O.3/lJ.4:4**~~** 115.227 t.ol7.11tSEXHIBIT D 

# Air New Zealand Equivalent Alternative Submission - Moveable Arm Rests 

# IBackground



### This document is written in support ofAir New Zealand's application for an Equivalent Alternative determination with respect to the requirement in 14 C.F.R. 382.61 that aircraft seats have movable armrests in order to facilitate safe and dignified accessibility for passengers with mobility impairment. Air New Zealand's Business Premier and new Premium Economy "Spaceseats" do not have armrests in the sense that traditional aircraft seats do, so 

### this application serves to illustrate to the Department that "persons with mobility impairments using aisle and boarding wheelchairs can transfer horizontally into a given seat without being lifted over an armrest or other obstacle." 1 

### All techniques discussed in this document are shown in full detail on the accompanying DVD. 

## IAcknowledgement



### The creation ofthe techniques and equipment described in this document and the accompanying DVD have been undertaken in full consultation with (but not limited to): • The Auckland (Otara) Spinal Unit for the development of the transfer techniques used and specialist advice on handling passengers with spinal issueslinjuries.
• The Disability Resource Centre Auckland for consultancy on equipment and transfer techniques.
• Air New Zealand Safety and Employee Wellbeing Group for providing ergonomic and specialist advice on equipment design, and development of transfer techniques and training.
• Melrose Kiwi Concept Chairs for the design and manufacture of a new generation onboard aisle chair. This chair has been designed and built by paraplegics who are frequent airline travelers and world leaders in the design and manufacture of specialty (e.g. tailor-made and sporting) wheelchairs.

I 14 CFR Part 382

- Preamble to 382.61 onpage 27652

## IEquipment The techniques described in this document require specialised equipment, some of which is "offthe shelf' product, and some ofwhich has been designed and produced by /for Air New Zealand in conjunction with those acknowledged above. Short Transfer Board (700mm) Transfer Belt

Onboard Aisle Chair Modified Sleep Sheet

Slide Sheet

Long Transfer Board (1200mm)

# ILean and Brace Technique The Lean and Brace (LAB) Technique is used with passengers who need a high degree ofassistance in transferring between the onboard aisle chair and the aircraft seat. Its purpose is to shift the passenger's body weight (without lifting) to facilitate the fitting ofthe "transfer belt" and also to position the ''transfer board" and "slide sheet". This technique can be facilitated by2 or three staffmembers as circumstances require.

The following describes the LAB technique for positioning the transfer board and slide sheet. Staffmember 1 supports the customer's shoulders, and leans the customer slightly forward to the opposite side to where the transfer board and slide sheet need to be positioned. The staffmember should place their feet well apart for balance and lean against fixtures in the cabin where possible for strength and stability. Staffmember 2 supports the customer's legs and feet, lifting the leg (ifnecessary) to allow easy access for placement ofthe board. Staffmember 3 positions the transfer board and slide sheet between the seat and the customer's near buttock. Extreme care should be taken to ensure no damage is done to the customer's person and/or assistive devices such as catheters. Staffmember 1 then returns the customer to the upright position and maintains support oftheir shoulders while staffmembers 2 and 3 take their positions for the slide transfer.

The same technique is used when fitting the transfer belt, but only two staffmembers are required in this situation.

# ITransfer Techniques Customers with mobility impairment have varying degrees ofdisability and therefore require varying degrees ofassistance ranging from very little (for example a paraplegic who can self-transfer), to a full assist (for example a tetraplegic who has no leg or arm control). Good communication with the customer will establish their needs and consequently explain the assistance staffwill provide. There are essentially 12 techniques that cover the spectrum according to the degree of disability, and are demonstrated in the accompanying DVD as follows:


### PREMIUM ECONOMY SELF TRANSFER 

# '"*- Aisle Chair to Seat 

# '"*- Seat to Aisle Chair
ASSISTED TRANSFER 

# '"*- Aisle Chair to Seat 

# '"*- Seat to Aisle Chair 

### BUSINESS PREMIER SELF TRANSFER 

# '"*- Aisle Chair to Seat 

# '"*- Seat to Aisle Chair 

# '"*- Aisle Chair to Lie Flat Bed 

# '"*- Lie Flat Bed to Aisle Chair ASSISTED TRANSFER 

# '"*- Aisle Chair to Seat 

# '"*- Seat to Aisle Chair 

# '"*- Aisle Chair to Lie Flat Bed 

# '"*- Lie Flat Bed to Aisle Chair

This document describes the techniques that require the highest level ofassistance, i.e. the 6 assisted transfers, on the premise that the maximumrequirement also (more than) covers those with lesser needs. The selftransfer techniques are far simpler and are fully covered in the DVD
.

### PREMIUM ECONOMY ASSISTED TRANSFER 

# + Aisle Chair to Seat Equipment required: • Aisle Chair • Transfer Belt • Short Transfer Board • Slide Sheet The customer sitting in the aisle chair is positioned beside the Premium Economy seat lining up the back ofthe aisle chair with the front ofthe side panel ofthe seat. The brakes are applied, the aisle chair armrest on the side ofthe transfer is raised, and the seat belts are unfastened. The transfer belt is fitted using the LAB technique
. One end ofthe transfer board and slide sheet are positioned between the customer's near buttock and the aisle chair seat using the LAB technique, and the other end ofthe board is positioned on the aircraft seat. Position the customer's feet towards the seat giving consideration to ensure his/her legs will not bump into any fixtures during the transfer. One staffmember grips the handle ofthe transfer belt (onthe seat side), and one holds the customer's shoulders
. On the count of3, staffconduct a synchronised slide into the seat. Move the aisle chair away and remove the transfer board, slide sheet, and transfer belt using the LAB technique as required. Ensure the customer is comfortable and the seat belt is fastened. 

### PREMIUM ECONOMY ASSISTED TRANSFER 

# + Seat to Aisle Chair Fit the transfer belt and position one end ofthe transfer board and slide sheet between the customer's near buttock and aircraft seat using the LAB technique, and the other end about 200mm into the aisle. Position the aisle chair under the transfer board, lining up the back ofthe aisle chair with the front ofthe side panel ofthe seat. The brakes are applied, and the aisle chair armrest on the side ofthe transfer is raised. One staffmember grips the handle ofthe transfer belt (on the aisle side), and one holds the customer's shoulders
.Position the customer's feet towards the aisle chair giving consideration to ensure his/her legs will notbump into any fixtures during the transfer.
Onthe count of3, staffconduct a synchronised slide into the aisle chair. The aisle chair arm rest is lowered and the seat belts fastened.



### BUSINESS PREMIER ASSISTED TRANSFER 

# + Aisle Chair to Seat Equipment required: • Aisle Chair • Transfer Belt • Long Transfer Board • Slide Sheet
Staffprepare the seat byremoving the ottoman backshell and placing the transfer board and slide sheet onto the seat/ottoman. The customer sitting in the aisle chair is positioned beside the ottoman. The brakes are applied, the aisle chair armrest on the side ofthe transfer is raised, and the seat belts are unfastened
. The transfer belt is fitted using the LAB technique. One end ofthe transfer board and slide sheet are positioned between the customer's near buttock and the aisle chair seat using the LAB technique, and the other end is positioned on the aircraft seat so the board spans across the ottoman and leg space. One staffmember grips the handle ofthe transfer belt (on the seat side), and one holds the customer's shoulders
. On the count of3 , staffconduct a synchronised slide into the seat. This will generally need to be done in two controlled steps to ensure the customers legs are repositioned during the process. Move the aisle chair away and remove the transfer board, slide sheet, and transfer belt using the LAB technique as required. Ensure the customer is comfortable and the seat belt is fastened.

### BUSINESS PREMIER ASSISTED TRANSFER 

# '* Seat to Aisle Chair Equipment required: • Aisle Chair • Transfer Belt • Long Transfer Board • Slide Sheet Staffremove the ottoman backshell and fit the transfer belt using the LAB technique. One end ofthe transfer board is positioned between the customer's near buttock and the aircraft seat using the LAB technique, and the other end is positioned about 200mrn into the aisle with the board spanning the seat leg space and ottoman. The aisle chair is positioned under the transfer board (beside the ottoman) and brakes applied. The aisle chair armrest on the side ofthe transfer is raised. One staffmember grips the handle ofthe transfer belt (on the aisle side), and one holds the customer's shoulders
. Ifnecessary a third holds the customer's feet/legs. On the count of3, staffconduct a synchronised slide into the chair. This will generally need to be done in two controlled steps to ensure the customers legs are repositioned during the process. Remove the transfer board and slide sheet using the LAB technique. The aisle chair arm rest is lowered and the seat belts fastened. 

### BUSINESS PREMIER ASSISTED TRANSFER 

# '* Aisle Chair to Lie Flat Bed Equipment required: • Aisle Chair • Transfer Belt • Short Transfer Board • Slide Sheet Staffprepare the bed by converting it from a seat into the lie flat position. The modified bedsheet is then laid out ensuring the straps are accessible onboth sides
. (The ottoman backshell should already be offand the transfer belt fitted as the customer will havejust been transferred out ofthe seat.) The aisle chair is positioned beside the ottoman (to the side ofthe bed) and brakes applied.The aisle chair armrest on the side ofthe transfer is raised, and the seat belt is unfastened. One end ofthe transfer board and slide sheet are positioned between the customer's near buttock and the aisle chair seat using the LAB technique, and the other end is positioned at the centre ofthe bed. One staffmember grips the handle ofthe transfer belt (on the bed side), and one holds the customer's shoulders. Ifnecessary a third staffmember waits to hold the customer after the transfer has been completed. On the count of3, staffconduct a synchronised slide into the centre ofthe bed. The transfer belt is removed using the LAB technique, and the customer's legs are raised onto the end ofthe bed. The modified sleepsheet is raised up to the customers back and the straps are arranged around the customer and held by a staffmember in front who uses them to lower the customer into the lie flat position. Another staffmember should provide neck and head support as required. Ensure the customer is comfortable and the bed belt is fastened. 

### BUSINESS PREMIER ASSISTED TRANSFER 

# '* Lie Flat Bedto Aisle Chair Equipment required: • Aisle Chair • Transfer Belt • Short Transfer Board • Slide Sheet Raise the customer's legs at the knee and sit the customer up using the straps on the modified sleepsheet. Another staffmember should provide neck and head support as required. Swivel the customer and place his/her legs over the side ofthe bed. The transfer belt is fitted using the LAB technique. One end ofthe transfer board and slide sheet is positioned between the customer's near buttock and the bed using the LAB technique, and the other end is positioned about 200mm into the aisle (across the ottoman). The aisle chair is positioned under the transfer board (beside the ottoman) and brakes applied. The armrest on the side ofthe transfer is raised.

### One staffmember grips the handle ofthe transfer belt (on the aisle side), and one holds the customer's shoulders. Ifnecessary a third holds the customer's feet/legs. On the count of3, staffconduct a synchronised slide into the chair. Remove the transfer board and slide sheet using the LAB technique. The aisle chair arm rest is lowered and the seat belts fastened.

### FULBRIGHT 

## & .JAWORSKI L.L.P. A REGISTERED LIMITED LIABILITY PARTNERSHIP 666 FIFTH AVENUE. 31ST FLOOR NEW YORK. NEW YORK 10103-3198 WWW.FULBRIGHT.COM
SGOT B ETTER@FULBRIGHT.COM DIRECT DIAL: (212) 318-3121



### VIA ELECTRONIC SUBMISSION Samuel Podberesky, Esq. TELEPHONE: FACSIMILE: 

### March 4, 2010

Assistant General Counsel for Aviation Enforcement and Proceedings U.S. Department ofTransportation 1200 New Jersey Avenue SW Room W96-322 Washington, DC 20590 Re: Docket DOT-OST-2008-0273 Request ofAir New Zealand Limited for Equivalent Alternative Determination Dear Mr. Podberesky: (212) 318-3000 (212) 318-3400



### Pursuant to 14 C.F.R. 382.10, Air New Zealand Limited hereby requests an equivalent alternative determination with respect to the requirement in 14 C.F.R. 382.61 that aircraft seats have movable armrests. Air New Zealand has new Business Premier and Premium Economy seats on order that will not have any armrests as such. I 

### However, in an excess of caution, Air New Zealand is seeking this equivalency determination. Air New Zealand will demonstrate that passengers with mobility impairments can move or be moved from an aisle wheelchair to or from these seats without going over any obstacles. As shown in the attached diagrams, the seats will be configured in a herringbone pattern, which maximizes the number of seats accessible to passengers with disabilities: 100% of the aisle seats in Business Premier and 57% of the aisle seats in Premium Economy will be accessible to passengers with disabilities. In support of this application, Air New Zealand is providing the Department with specifications for the new seats, diagrams ofthe new seating configurations, written procedures for both self transfers and assisted transfers, and, under separate cover, a DVD demonstrating these transfers. With respect to the DVD, the filming took place in a mock-up ofa cabin using prototype seats as production of the new Premium Economy seats and the new ottomans with removable

I Its Economy class seats will have movable aisle armrests.

55479515.4 AUSTIN. BEI.JING • DALLAS. DENVER. OU8AI • HONG KONG. HOUSTON. LONDON. Los ANGELES. MINNEAPOLIS MUNICH. NEW YORK. RIYADH. SAN ANTONIO. ST LouIs. WASHINGTON DC

### Samuel Podberesky, Esq. March 4,2010 Page 2
backshell for the Business Premier seats has not begun. The modified sleep sheet used in the filming of the assisted transfer into and out of the Business Premier seat in 

### the lie-flat bed position was created for the filming and has since been put into production. Finally, it should be noted that the people demonstrating the transfer techniques in the DVD are volunteers, not actors. Those in uniform are Air New Zealand staff, and those being transferred are a paraplegic volunteer and a tetraplegic volunteer. The techniques and equipment used III 

### the transfer methods were created III 

### full consultation with:
• The Auckland (Otara) Spinal Unit for the development ofthe transfer teclmiques used and specialist advice on handling passengers with spinal issueslinjuries.
• The Disability Resource Centre Auckland for consultancy on equipment and transfer techniques.
• Air New Zealand Safety and Employee Wellbeing Group for providing ergonomic and specialist advice on equipment design, and development of transfer techniques and training.
• Melrose Kiwi Concept Chairs for the design and manufacture ofa new generation onboard aisle chair. Air New Zealand seeks an equivalent alternative determination covering these Business Premier and Premium Economy seats on new Boeing 777-300 aircraft that are to be delivered beginning November 2010, Boeing 787 aircraft on order, and existing Boeing 767-300 and 777- 200 aircraft that may be retrofitted. Air New Zealand would be happy to answer any questions or provide additional infOlmation concerning this request.

SG:cg Enclosures: Respectfully submitted,

# ~/f~ Susan Gotbetter

Exhibit A

- Seating Configuration ofB777-319ER with Relevant Measurements Exhibit B

- Diagram ofPremium Economy Class Exhibit C

- Diagram ofBusiness Premier Class Exhibit D

- Procedures for Transfers

554795 J54etl:**J~~~~~~~~~~ 3**  

# I
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# 6

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Pitch Business Premier Rows 1 - 12 Not applicable as the layout is herringbone with all seats having full length access into the aisle
. Premium Economy 36" pitch in a straight line through Rows 23 - 32 the cabin , although personal space is greater (equivalent of 39 40" pitch) as the seats are angled 23° to the aircraft's centreline 

# AirNeJ"ZeaJand Deli,reIY; 

## WEOSl



# @r
Relevant Measurements

Recline Bed Length Seat Width Seat con-.erts 22" in the seat position. into a full lie 79
.5" 33" in the lie flat position (at flat bed the shoulder)

9" n/a 20" EXHIBIT A

Aisle Width Ranges between 35
.725 and 38.5" 25" abo-.e the floor
. More relevant measurement howe-.er is at ottoman height where the width ranges between 16.9 and 18.255" 20.5" 25" abo-.e the floor, but a more relevant measurement is lower down where it is 17.03" at its narrowestffiG.I'lJ.538OO7-oo3 NOTES 'S;**~TlCtl06+~30Rl!VIol 71l-(NI~**  fEy A

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# Air New Zealand EquivalentAlternative Submission - Moveable Arm Rests 

# IBackground



### This document is written in support ofAir New Zealand's application for an Equivalent Alternative determination with respect to the requirement in 14 C.F.R. 382.61 that aircraft seats have movable armrests in order to facilitate safe and dignified accessibility for passengers with mobility impairment. Air New Zealand's Business Premier and new Premium Economy "Spaceseats" do not have armrests in the sense that traditional aircraft seats do, so this application serves to illustrate to the Department that "persons with mobility impairments using aisle and boarding wheelchairs can transfer horizontally into a given seat without being lifted over an armrest or other obstacle." I 

### All techniques discussed in this document are shown in full 

### detail on the accompanying DVD. 

# IAcknowledgement



### The creation ofthe techniques and equipment described in this document and the accompanying DVD have been undertaken in full 

### consultation with (but not limited to): • The Auckland (Otara) Spinal Unit for the development of the transfer techniques used and specialist advice on handling passengers with spinal issueslinjuries.
• The Disability Resource Centre Auckland for consultancy on equipment and transfer techniques.
• Air New Zealand Safety and Employee Wellbeing Group for providing ergonomic and specialist advice on equipment design, and development of transfer techniques and training.
• Melrose Kiwi Concept Chairs for the design and manufacture of a new generation onboard aisle chair. This chair has been designed and built by paraplegics who are frequent airline travelers and world leaders in the design and manufacture of specialty (e.g. tailor-made and sporting) wheelchairs.

I 14 CFR Part 382

- Preamble to 382.61 onpage 27652

# IEquipment The teclmiques described in this document require specialised equipment, some of which is "offthe shelf' product, and some ofwhich has been designed and produced by/for Air New Zealand in conjunction with those acknowledged above. Short Transfer Board (700mm) Transfer Belt

Onboard Aisle Chair Modified Sleep Sheet

Slide Sheet

Long Transfer Board (1200mm)

# ILean and Brace Technique The Lean and Brace (LAB) Technique is used with passengers who need a high degree ofassistance in transferring between the onboard aisle chair and the aircraft seat. Its purpose is to shift the passenger's body weight (without lifting) to facilitate the fitting ofthe "transfer belt" and also to position the "transfer board" and "slide sheet". This technique can be facilitated by2 or three staffmembers as circumstances require.

The following describes the LAB technique for positioning the transfer board and slide sheet. Staffmember 1 supports the customer's shoulders, and leans the customer slightly forward to the opposite side to where the transfer board and slide sheet need to be positioned
. The staffmember should place their feet well apart for balance and lean against fixtures in the cabin where possible for strength and stability. Staffmember 2 supports the customer's legs and feet, lifting the leg (ifnecessary) to allow easy access for placement ofthe board. Staffmember 3 positions the transfer board and slide sheet between the seat and the customer's near buttock. Extreme care should be taken to ensure no damage is done to the customer's person and/or assistive devices such as catheters. Staffmember 1 then returns the customer to the upright position and maintains support oftheir shoulders while staffmembers 2 and 3 take their positions for the slide transfer.

The same technique is used when fitting the transfer belt, but only two staffmembers are required in this situation.

# ITransfer Techniques Customers with mobility impairment have varying degrees ofdisability and therefore require varying degrees ofassistance ranging from very little (for example a paraplegic who can self-transfer), to a full assist (for example a tetraplegic who has no leg or arm control). Good communication with the customer will establish their needs and consequently explain the assistance staffwill provide. There are essentially 12 teclmiques that cover the spectrum according to the degree of disability, and are demonstrated in the accompanying DVD as follows:


### PREMIUM ECONOMY SELF TRANSFER 

# '*- Aisle Chair to Seat 

# '*- Seat to Aisle Chair
ASSISTED TRANSFER 

# '*- Aisle Chair to Seat 

# '*- Seat to Aisle Chair 

### BUSINESS PREMIER SELF TRANSFER 

# '*- Aisle Chair to Seat 

# '*- Seat to Aisle Chair 

# '*- Aisle Chair to Lie Flat Bed 

# '*- Lie Flat Bed to Aisle Chair ASSISTED TRANSFER 

# '*- Aisle Chair to Seat 

# '*- Seat to Aisle Chair 

# '*- Aisle Chair to Lie Flat Bed 

# '*- Lie Flat Bed to Aisle Chair

This document describes the techniques that require the highest level ofassistance, i
.e. the 6 assisted transfers, on the premise that the maximumrequirement also (more than) covers those with lesser needs. The selftransfer teclmiques are far simpler and are fully covered in the DVD.

### PREMIUM ECONOMY ASSISTED TRANSFER 

# '* Aisle Chair to Seat Equipment required: • Aisle Chair • Transfer Belt • Short Transfer Board • Slide Sheet The customer sitting in the aisle chair is positioned beside the Premium Economy seat lining up the back ofthe aisle chair with the front ofthe side panel ofthe seat. The brakes are applied, the aisle chair armrest on the side ofthe transfer is raised, and the seat belts are unfastened. The transfer belt is fitted using the LAB technique
. One end ofthe transfer board and slide sheet are positioned between the customer's near buttock and the aisle chair seat using the LAB technique, and the other end ofthe board is positioned on the aircraft seat. Position the customer's feet towards the seat giving consideration to ensure his/her legs will not bump into any fixtures during the transfer
. One staffmember grips the handle ofthe transfer belt (on the seat side), and one holds the customer's shoulders. On the count on, staffconduct a synchronised slide into the seat. Move the aisle chair away and remove the transfer board, slide sheet, and transfer belt using the LAB technique as required
. Ensure the customer is comfortable and the seat belt is fastened. 

### PREMIUM ECONOMY ASSISTED TRANSFER 

# '* Seat to Aisle Chair Fit the transfer belt and position one end ofthe transfer board and slide sheet between the customer's near buttock and aircraft seat using the LAB technique, and the other end about 200mm into the aisle. Position the aisle chair under the transfer board, lining up the back ofthe aisle chair with the front ofthe side panel ofthe seat. The brakes are applied, and the aisle chair armrest on the side ofthe transfer is raised
. One staffmember grips the handle ofthe transfer belt (onthe aisle side), and one holds the customer's shoulders
.Position the customer's feet towards the aisle chair giving consideration to ensure his/her legs will not bump into any fixtures during the transfer.
On the count 00, staffconduct a synchronised slide into the aisle chair. The aisle chair arm rest is lowered and the seat belts fastened.



### BUSINESS PREMIER ASSISTED TRANSFER 

# '* Aisle Chair to Seat Equipment required: • Aisle Chair • Transfer Belt • Long Transfer Board • Slide Sheet Staffprepare the seat byremoving the ottoman backshell and placing the transfer board and slide sheet onto the seat/ottoman. The customer sitting in the aisle chair is positioned beside the ottoman. The brakes are applied, the aisle chair armrest on the side ofthe transfer is raised, and the seat belts are unfastened
. The transfer belt is fitted using the LAB technique
. One end ofthe transfer board and slide sheet are positioned between the customer's near buttock and the aisle chair seat using the LAB technique, and the other end is positioned on the aircraft seat so the board spans across the ottoman and leg space. One staffmember grips the handle ofthe transfer belt (on the seat side), and one holds the customer's shoulders. On the count 00, staffconduct a synchronised slide into the seat. This will generally need to be done in two controlled steps to ensure the customers legs are repositioned during the process. Move the aisle chair away and remove the transfer board, slide sheet, and transfer belt using the LAB technique as required. Ensure the customer is comfortable and the seat belt is fastened.

### BUSINESS PREMIER ASSISTED TRANSFER 

# "*- Seat to Aisle Chair Equipment required: • Aisle Chair • Transfer Belt • Long Transfer Board • Slide Sheet Staffremove the ottoman backshell and fit the transfer belt using the LAB technique. One end ofthe transfer board is positioned between the customer's near buttock and the aircraft seat using the LAB technique, and the other end is positioned about 200mm into the aisle with the board spanning the seat leg space and ottoman. The aisle chair is positioned under the transfer board (beside the ottoman) and brakes applied. The aisle chair armrest on the side ofthe transfer is raised. One staffmember grips the handle ofthe transfer belt (on the aisle side), and one holds the customer's shoulders. Ifnecessary a third holds the customer's feet/legs. On the count of3, staffconduct a synchronised slide into the chair
. This will generally need to be done in two controlled steps to ensure the customers legs are repositioned during the process. Remove the transfer board and slide sheet using the LAB technique. The aisle chair arm rest is lowered and the seat belts fastened
. 

### BUSINESS PREMIER ASSISTED TRANSFER 

# "*- Aisle Chair to Lie Flat Bed Equipment required: • Aisle Chair • Transfer Belt • Short Transfer Board • Slide Sheet Staffprepare the bed by converting it from a seat into the lie flat position
. The modified bedsheet is then laid out ensuring the straps are accessible on both sides. (The ottoman backshell should already be offand the transfer belt fitted as the customer will havejust been transferred out ofthe seat.) The aisle chair is positioned beside the ottoman (to the side ofthe bed) and brakes applied
.The aisle chair armrest on the side ofthe transfer is raised, and the seat belt is unfastened. One end ofthe transfer board and slide sheet are positioned between the customer's near buttock and the aisle chair seat using the LAB technique, and the other end is positioned at the centre ofthe bed. One staffmember grips the handle ofthe transfer belt (on the bed side), and one holds the customer's shoulders. Ifnecessary a third staffmember waits to hold the customer after the transfer has been completed. On the count of3, staffconduct a synchronised slide into the centre ofthe bed. The transfer belt is removed using the LAB technique, and the customer's legs are raised onto the end ofthe bed. The modified sleepsheet is raised up to the customers back and the straps are arranged around the customer and held by a staffmember in front who uses them to lower the customer into the lie flat position. Another staffmember should provide neck and head support as required. Ensure the customer is comfortable and the bed belt is fastened. 

### BUSINESS PREMIER ASSISTED TRANSFER 

# + Lie Flat Bed to Aisle Chair Equipment required: • Aisle Chair • Transfer Belt • Short Transfer Board • Slide Sheet Raise the customer's legs at the knee and sit the customer up using the straps on the modified sleepsheet. Another staffmember should provide neck and head support as required. Swivel the customer and place his/her legs over the side ofthe bed. The transfer belt is fitted using the LAB technique. One end ofthe transfer board and slide sheet is positioned between the customer's near buttock and the bed using the LAB technique, and the other end is positioned about 200mm into the aisle (across the ottoman). The aisle chair is positioned under the transfer board (beside the ottoman) and brakes applied. The armrest on the side ofthe transfer is raised.One staffmember grips the handle ofthe transfer belt (on the aisle side), and one holds the customer's shoulders. Ifnecessary a third holds the customer's feet/legs. On the count of3, staffconduct a synchronised slide into the chair. Remove the transfer board and slide sheet using the LAB technique. The aisle chair arm rest is lowered and the seat belts fastened.