05/03/201 0 15:5 2 FA X 202493514 2 FA A * DMS 0001/00 7 

# O c r U.S . Deportmen t o fTransportcrtlo n Federal Aviatfo n AdmlnlshoKon Souttiwes t Regio n Arkansas , Louisiana . Newl\^exicio . Olclahom a Texa s Office o fRegiona l Counse l 260 1 M'^cha m Blvd. , Rm . 66 3 For t Worth . T

X 76137-000 7 (817)222-509 9 (817 ) 222-5945/509 2 FA

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. ji--,.-:-' wi ii^lif*"i^* - u Apri l 14 , 201 0 CERTIFIE D MAI L - RETUR N RECEIPTREQUESTE D Federa l Aviatio n Administratio n ' * • 80 0 Independence Avenue , SW Washington , D C 2059 1 Attn : Hearin g Doclce

t Clerk , AGC-43 0 Wilbu rWrigii t Building , Roo m 2W201 4 " • ^-' ' I n thi e Matte rof_Roslvn Q Mari e Elde r Docket No. : C P - To Be Assigne d FA ACase No . 2009SW29013 5 / Dea rSi ro rMadam : tP \ D S \/jdt> f M D - 65^5 ^ Enclose d are tli e origina l an d on e copyo ftli e complain t i n th e above-reference d proceeding . Th e Complainan t request s tha t th e hearin g i n thi s matte rb e hel d i n th e Arlington , Texa s area , an d expects that th e hearin g wil l last tw o day . Pleas e serve m e wit h al l document s i n thi s matter .

Federa l Aviatio n Administratio n Southwest Region , ASW-7E3 . YA B Offic e o fth e Regiona l Counse l 260 1 Meacha m Blvd. , Roo m 66 3 For t Worth , T

X 76137-000 7 Sincerely , LYNETT E WOR D Regiona l Counse l Southwest Regio n 

# / 0 ' By : /

^ Yoland a Ayal a Bema l Agenc yAttorne y Safet yEnforcemen t Branc h {817)222-507 0 FA X (817 ) 222-5945/509 2 Email : yDlanda.a.bernai@faa.go v Enclosure s05/03/201 0 15;5 3 FA X 202493514 2 FA A + DMS 0 002/00 7

U.S . DEPARTMEN TO F TRANSPORTATIO N FEDERA L AVIATIO N ADMINISTRATIO N I n th e Matte rof :

Roslyn e Mari e Elde r FA ACas e No . 2009SW29013 5 FA ADocke t C P No. : T o B e ASsSigne d Judg e No t Assigne d COMPLAIN T Th e Federa l Aviatio n Administratio n (FAA) , bycounsel , hereb yfile s it s Complaint , pursuan t t o Rul e 20 8 o fth e Rule s o fPractic e (1 4 C.F.R . 13.208) , an d state s a s follows : I . O n Marc h 3 , 2010 , Ms . Roslyn e Mari e Elde rwas advise d throug h a Notic e o f Propose d Civi l Penalt ytha t th e FA Apropose d t o asses s a civi l penalt yi n th e amoun t o f$11,000.00 . Respondent s reques t fo rhearin g i s date d Apri l 6 , 2010 , sen t b y Ms . Elder' s attorney , Eddi e Lopez , 1 . O n Jul y9 , 2008 , Ms . Elde rwas a passenge ro n boar d Southwes t Airline , fligh t 1934 . a n ai rcarrie rfro m Jacksonville , Florid a (JAX) , t o Fort Lauderdale , Florid a (FLL) . 2 . O n th e fligh t describe d i n paragrap h 1 , Ms . Elde rwa s aske d multipl e time s t o pu t he rseatbel t o n fo rlanding . 3 . A s th e fligh t wa s preparin g fo rlanding , Ms . Elde rwas aske d b yfligh t attendan t Maxwel l t o pu t he rseatbel t o n an d t o shu t of fhe rcel l phone . 4 . Ms . Elde rdisregarde d th e fligh t attendant s instmctions . 5 . Th e fligh t attendan t remove d Ms . Elder' s cel l phon e fro m he rpossession . 6 . Whe n th e aircraf t wa s minute s fro m th e groun d Ms . Elde rpulle d fligh t attendan t Roark' s hair , an d repeatedl yhi t Ms . Roark . 7 . Fligh t attendan t Maxwel l cam e t o assis t th e fligh t attendan t Roar k becaus e Ms . Elde rha d pinne d Maxwel l t o th e seat . Fligh t attendan t Maxwel l notifie d th e cockpi t o fth e situation . 8 . Th e Captai n requeste d Securitymee t th e flight .05/03/201 0 15:5 3 FA X 202493514 2 FA A• > DM S 1003/00 7

9 . Ms . Elde rgo t ou t o fhe rsea t an d starte d yellin g sh e wante d he rcel l phon e bac k becaus e sh e pai d $80 0 fo rhe rticke t an d sh e ha d obeye d everyrule . 10 . Ms . Elde rals o threatene d t o punc h th e fligh t attendan t Roar k i n th e face . 11 . Th e Fligh t attendant s tol d Ms . Elde rt o si t dow n an d pu t he rseatbel t o n a s th e aircraf t wa s abou t t o land . 12 . Ms . Elde rfinall ysa t dow n prio rt o landing . B yreaso n o fth e foregoin g fact s an d circumstances , Responden t violate d th e followin g Federa l Aviatio n Regulation s (FAR) : a . Sectio n 121.306(a) , wa s violate d whe n sh e operate d a portabl e electroni c devic e o n th e aircraf t and ; b . Sectio n 121.580 , wa s violate d whe n sh e interfere d wit h crewmember s i n th e performanc e o fthei rdutie s aboar d a n aircraft bein g operate d unde r thi s part . Additionally , b yreaso n o fth e foregoing . Responden t als o violate d §4631 8 o fTitl e 4 9 o fth e Unite d State s Cod e whic h state s tha t a n individua l wh o physicall yassault s o r threaten s t o physicall yassaul t a membe ro fth e fligh t cre wo rcabi n cre wo fa civi l aircraf t o ran yothe rindividua l o n th e aircraft , o rtake s an yactio n tha t pose s a n immediat e threa t t o th e safet yo fth e aircraf t o rothe rindividual s o n th e aircraf t i s liabl e t o th e Unite d State s Governmen t fo ra civi l penalt yo fno t mor e tha n $25,000.00 - IV . 1 . Unde r4 9 U.S.C . §46301 , Responden t Roslyn e Mari e Elde ri s subject t o a civi l penalt yfo reac h o fth e violation s alleged . Th e maximu m penalt ype r violatio n i s $11,000.00 . 2 . Unde r4 9 U.S.C . §46318 , Responden t Roslyn e Mari e Elde ri s subject t o a civi l penalty . Th e maximu m penalt yi n violatio n o f4631 8 i s $25,000.00 . 3 . Byreaso n o fth e foregoin g fact s an d circumstances , w e propos e t o asses s a civi l penalt yfo rth e violatio n note d abov e I n th e amoun t o f$11,000.00 . Complainan t respectfull yrequest s tha t th e administrativ e la wjudg e ente ra n orde rtha t Responden t Roslyn e Mari e Elde rb e assesse d a civi l penalt yi n th e amoun t o f$11,000.00 .05/03/201 0 15:5 3 FA X 202493514 2 FA A DM S i004/00 7

i l h Submitte d thi s 14' " da yo fApri l 2010 . LYNETT E WOR D Regiona l Counse l Southwes t Regio n By : Yoland a Ayal a Bemal , Attorne y Safet yEnforcemen t Branc h (817)222-507 0 FAX (817 ) 222-509 2 e-mail : Yolanda.A . Bernal<S>.faa.go v05/03/201 0 15:5 3 FA X 202493514 2 FA A* DM S 0005/00 7

CERTIFICAT E O F SERVIC E I hereb ycertifytha t th e foregoin g Complain t ha s bee n maile d thi s dat e by Regula rMai l & Certifie d Mail , Retur n Receip t Requested , to : Responden t Roslyn e Mari e Elde rin-care-o fhe rattomey , Eddi e Lopez , an d Certifie d Mail , Retur n Receip t Requested , to : th e Hearin g Docke t Clerk . Federa l Aviatio n Administratio n 80 0 Independenc e Avenue , S W Washington , D C 2059 1 Attn : Hearin g Docke t Clerk , AGC-43 0 Wilbu rWrigh t Building , Roo m 2W201 4

Ms . Roslyn e Mari e Elde r c/ o Eddi e Lopez , Esq . Ventur e Corporat e Cente r 344 0 Hollywoo d Blvd. , Suit e 41 5 Hollywood , F L 3302 1

G.GayWhittington-Hopkirl s Managemen t & Progra m Analys t Federa l Aviatio n Administratio n Southwes t Regio n Date : Apri l 14 , 201 005/03/201 0 15:5 3 FAX 202493514 2 FA A + DMS 0006/00 7 

### La wOffic e o fEdwar d A . Lope z Attorne yA t La w Apri l 6' \201 0 Hcarinf i Docket Attn : Hearin g Docket

Clerk , AGC-43 0 Federa l Aviatio nAdministratio n 800 Independenc e Avenu e S.W . Wilbur Wrighi Building , Suit

e 2W100 0 Washington . D C 2059 1 Re : Th e Matte r

uf Roslyn e Mari e Elde r Case #2009SW29013 5 Dea r Hearin g Docket

Clerk : 1 represent

Ms . Elder

inth e above-reference dcase . Pleas e take thi s letter a s he r officia l reques t to r ahearin g i

nthe abov e matter . Than

k you fo r your time andattentio n to thi s matter .

CC : Roslyn e Elde

r Lynette Word , Esq. , U.S . Dept . o f Transportation , Regiona

l Counse l

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