# ~-.d7 Thomas CookAirlines Management Emergency Procedures



### MEP 

# U.S.A. Page 1

Introduction, Towhom it may concern 2 Family Assistance Plan 3 Family Assistance' Plan, continued 4 Family Assistance Plan, continued 5 Family Assistance Plan, continued : : 6 Thomas Cook Airlines Scandinavia Contacts: 7 Passenger Manifest Information Plan 9 Passenger Manifest Information Plan, continued : ; 10 Enhanced passenger manifest information 11I'~.' 

# Thomas CookAirlines Management Emergency Procedures



### MEP Introduction, To whom it may concern. Page 2

To meet the requirements stated inthe US Foreign Air Carrier Family Support Act of 1997, Thomas Cook Airlines Scandinavia AlS has issued thisAviation Disaster Family Assistance Plan covering their operation to and from the USA The plan is backed byThomas Cook Airlines Scandinavia AlS' Management Emergency Procedure (MEP), giving prepared procedures to befollowed atthe Head office ofthe airline, in case of an accident orserious incident to one ofthe company's aircraft. The MEP istested frequently and is updated on an ongoing basis.
Yours faithfully, Thomas Cook Airlines Scandinavia AlS

Henning Romme-M0lby Head ofQuality & Security

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# Thomas CookAirlines Management Emergency Procedures



### MEP Family Assistance Plan I. Purpose Page 3

Thomas Cook Airlines Scandinavia AlS ("Carrier") hereby adopts this Aviation Disaster Family Assistance Plan in order to: (I) Act inthe best interests ofthe families of passengers involved in any aircraft accident involving Carrier's aircraft and resulting in a major loss of life; (ii) Treat the members ofsuch families with dignity and respect and to assist them in the manner outlined below; (iii) Co-ordinate the assistance which Carrier provides tofamilies of passengers with the efforts ofthe National Transportation Safety Board ("NTSB") and other governmental agencies inthe event of an aviation disaster; (iv) Fulfill Carrier's responsibilities under the Foreign Carrier Family Support Act of 

### 1997. II. Response Planning Carrier will immediately undertake the following measures to enhance its response to an aviation disaster: 1. Carrier will adopt aplan for publicizing a reliable, toll-free telephone number, and will identify personnel, to handle calls from families of passengers. 2. Carrier will develop a plan for providing notification tofamilies ofthe names of passengers using the services of an independent disaster relief organization designated bythe NTSB or other suitably trained personnel. 3. Carrier will prepare and keep current a list of personnel with family assistance responsibilities. 4. Carrier will identify and commit sufficient resources to carry out this plan. 5. Carrier will provide adequate training tothe employees and agents ofthe carrier to meet the needs ofsurvivors and family members following an accident.~;\;!;V 

# Thomas CookAirlines Management Emergency Procedures



### MEP Family Assistance Plan, continued Page 4
6. Carrier Will, inthe event that carrier volunteers assistance to United States citizens within the United States with respect to an aircraft outside the United States involving major loss of life, consult the National Transportation Safety Board and the Department of State on the provision of assistance. III. Passenger Identification and Notification A. Passenger Identification 1. Immediately following an accident, Carrier will compile a list ofthe passengers onboard the flight. 2. Carrier will rely on the duly authorized medical examiner or coroner for positive identification offatalities. 3. Carrier will update the list of passengers periodically based on new information. 4. Carrier will emphasize to its personnel the confidential/sensitive nature ofthe passenger manifest information.
B. Notification Procedures 1. Immediately upon request, Carrier will provide tothe NTSB family support services director a passenger listthat reflects the best available information atthe time ofthe request. The listwill be marked, ifappropriate, "preliminary and unconfirmed". 2. Before public release ofthe passenger list, Carrier will notify families as soon as it has verified an individual's status as a passenger on the affected flight without waiting for allthe names of passengers to beverified. Ifat all practicable, notification offamilies will be made in person byCarrier or bythe independent nonprofit organization (e.g., Red Cross) designated bythe NTSB to co-ordinate emotional care and support for families of passengers. 3. Carrier will adopt an internal airline policy prohibiting the unauthorized release of passenger manifest information. 4. Ifa passenger has died, the medical examiner or coroner will co-ordinate with the disaster mortuary team commander to provide official notification ofdeath tofamily members.

# ':¥<rThomas CookAirlines Management Emergency Procedures



### MEP Family Assistance Plan, continued Page 5
5. For injured passengers, the hospital is responsible for status updates and either the hospital orthe Carrier will advise the families, .

IV. Family Access To The Accident Site 1. .Within limitations established bythe NTSB and other federal, state and local authorities, Carrier will respond tofamily requests for access to the accident site. 2. Carrier will assist the family of apassenger intraveling tothe location ofthe accident and will provide forthe physical care ofthe family while the family is staying at such location.
V. Human Remains And Personal Effects 1. The medical examiner and coroner is responsible forthe disposition of identifiable and unidentifiable human remains. 2. NTSB and other federal, state and local authorities should return identifiable personal effects tothe passenger's family and not tothe Carrier. The same authorities should determine the disposition of any unidentifiable personal effects. 3. Ifhuman remains or personal effects come into the Carrier's control, the Carrier will:

I (i) . Consult with each family about the disposition of any remains orpersonal effects inthe Carrier's control. (ii) Ifrequested, return tothe family any personal effects (regardless of condition) within the control ofthe Carrier unless the personal effect is needed for an accident investigation or a criminal investigation. (iii) Retain for eighteen (18) months any unclaimed personal effect of a passenger that is inthe Carrier's control.

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# Thomas CookAirlines Management Emergency Procedures



### MEP Family Assistance Plan, continued VI. Designated Independent Organization Page 6

1, Carrier will work with the NTSB-designated independent organization (e.g., Red Cross) on an ongoing basis to ensure that families of passengers receive an . appropriate level of mental health and counseling services following an accident. 2. Carrier will provide reasonable compensation tothe designated independent organization for any mental health and counseling orother services provided tothe families of passengers.

VII. Post-Accident Assistance 1. Carrier will consult the families ofeach passenger about construction bythe Carrier ofa monument tothe passengers involved in an aviation disaster, including any inscription ofthe monument.

# "<"'i'Thomas CookAirlines Management Emergency Procedures



### MEP Thomas Cook Airlines Scandinavia Contacts: HEADQUARTERS - /during office hours) Phone: Fax: MOVEMENT CONTROL -(14 hours service) Page 7

Phone: Fax: SITA: Thomas CookAirlines Scandinavia Movement Control willinitiate TheManagement Emergency Procedure andsecure that allnominated post holders arecalled in. The following key persons can be contacted as follows: HEAD OF SECURITY - Henning Romme-Melbv Phone: "Fax: E-mail: Emergency via Thomas Cook Airlines Scandinavia Movement Control - above DIRECTOR OPERATION- Bent Erlandsen Phone: Fax: E-mail: Emergency via Thomas Cook Airlines Scandinavia Movement Control -above DIRECTOR FLIGHT OPERATION - Peter Meilbv Phone: Fax: E-mail: Emergency via 

### 1nomas Cook Airlines t:icandlnavla Movement Control - above MANAGING DIRECTOR - Torben l2lstergaard Phone: Fax: E-mail: Emergency via Thomas Cook Airlines Scandinavia Movement Control - abovet,,;# 

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## Passenger Manifest Information Plan 

# U.S.A. Page 9

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Passenger Manifest Information Plan, continued



# Thomas CookAirlines Scandinavia A/S Passenger Manifest Information Compliance Statement Page 10

Thomas Cook Airlines Scandinavia A1S("THOMAS COOK AIRLINES SCANDINAVIA") hereby submits this plan for collecting the information required from U.S. citizen passengers travelling onboard flights operating to and from the United States. 1. On flights where THOMAS COOK AIRLINES SCANDINAVIA isthe operating carrier, THOMAS COOK AIRLINES SCANDINAVIA will secure the collection ofthe required passenger manifest information (first name, middle initial and last name) from all U.S. citizen passengers. 2. Before passengers are permitted to board the aircraft, THOMAS COOK AIRLINES SCANDINAVIA will advise all U.S. citizen passengers, through appropriate notice at airport gates, that they must provide their full name (first name, middle initial, last name). THOMAS COOK AIRLINES SCANDINAVIA will also request inthe same airport signs, that U.S. citizens provide the name and telephone number of an emergency contact (other than another passenger on the same flight). THOMAS COOK AIRLINES SCANDINAVIA will collect this information using the attached form.

. 3. Inthe event of an "aviation disaster", as defined in 14C.F.R. Part 243, THOMAS

COOK AIRLINES SCANDINAVIA will provide complete passenger manifest information to the U.S. Department of State, Managing Director of Overseas Citizen Services, as soon as possible but no more than three (3) hours later. The phone number forthe Managing director is (202) 647-1512. Upon request, such information will also be provided tothe National Transportation Safety Board. 4. THOMAS COOK AIRLINES SCANDINAVIA will retain a record ofthe required passenger manifest information until all U.S. citizen passengers for a covered flight segment have disembarked from the aircraft.

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### MEP Page 11
5. THOMAS COOK AIRLINES SCANDINAVIA has established a 24-hour contact

centre, which is available at any time that THOMAS COOK AIRLINES SCANDINAVIA is operating a flight segment covered by the passenger manifest information requirements. The name and telephone for the THOMAS COOK AIRLINES SCANDINAVIA contact is: Thomas Cook Airlines Scandinavia Mov ••m••nt Control:



### Enhanced passenger manifest information

THOMAS COOKAIRLINES SCANDINAVIA AlS ENHANCEDPASSENGER MANIFEST INFORMATION
Thefollowing information maybeusedforallportionsofyouritinerary

. Passenger Name (Last, First, Middle) Flight' Date'"

ContactName' (contactpersoncannotbetravellingwithyouon Contact's Phonenumber' CountryofCitizenship' anyflightsegmentofyouritinerary)

.
'You are not required to provide this information but areencouraged to doso.