101 

49.8%

CENSUS

203 

SAMPLE OR CENSUS

NUMBER OF SURVEYS

NUMBER OF SURVEYS

RESPONSE RATE

FIELD PERIOD Sept 23 - Nov 4, 2020

Q19 94%

91%

90%

89%

87%

Highest % Positive Items Select:

Q23

Q7

Q22

Q25

Annual Employee Survey (AES) Report 4th Estate: Defense Technical Information Center

Highest % Negative Items Select:

Q10

Q26

Q5

Q29

Q18

My supervisor supports my need to balance work and other life 

issues.

My supervisor treats me with respect.

I know how my work relates to the agency's goals.

My supervisor listens to what I have to say.

Overall, how good a job do you feel is being done by your 

immediate supervisor?

In my work unit, steps are taken to deal with a poor performer 

who cannot or will not improve.

In my organization, senior leaders generate high levels of 

motivation and commitment in the workforce.

Managers promote communication among different work units 

(for example, about projects, goals, needed resources).

My workload is reasonable.

I believe the results of this survey will be used to make my 

agency a better place to work.

24%

21%

18%

17%

17%

items identified 

as strengths 

(65% positive or 

31

items identified 

as challenges

(35% negative or 

0

Engagement Index Score

2020 ENGAGEMENT INDEX

79%

LEADERS LEAD

69%

SUPERVISORS

87%

INTRINSIC 

WORK 

EXPERIENCE

79%

The Dashboard’s percent positive and negative results only include items 1-38, excluding item 11.
GENDER

Female

29% Served 32% within next five years 37% within the next year

MILITARY SERVICE RETIREMENT - AS OF TODAY PLAN TO LEAVE - AS OF TODAY

57%

-- -- -- -- --

29 years

and under

30-39

years old

40-49

years old

50-59

years old

60 years

or older

Age Group

3% 4%

10% 13%

70%

Senior Leader Manager Supervisor Team Leader Non-Supervisor

Supervisory Status

Annual Employee Survey (AES) Report 4th Estate: Defense Technical Information Center

HISPANIC, LATINO, OR SPANISH

5% Hispanic, Latino, or Spanish 72% Headquarters

LOCATION

Annual Employee Survey (AES) Report 4th Estate: Defense Technical Information Center
31

6

86%

77%

64%

68%

2017 2018

54%

2019

50% 52%

78%

72%

52%

62%

67%

2020

66%

78%

64%

70%

79%

69%

59%

70%

51%

70%

74%

81%

2017 2018

64% 60% 74%

70%

85%

65%

87%

94%

2019 2020

47%

77%

80%

85%

55%

71%

76%

76%

My work unit has the job-relevant knowledge and skills necessary to 

accomplish organizational goals.

Annual Employee Survey (AES) Report 

Q14

Q25

Q19

Supervisors in my work unit support employee development.

Overall, how good a job do you feel is being done by your immediate 

supervisor?

My supervisor supports my need to balance work and other life 

issues.

Q12

Q21

In my work unit, differences in performance are recognized in a 

meaningful way.

Employees are recognized for providing high quality products and 

services.

Select: +19

+15

+14

+13

+13

Select:

Q26

Q17

Q36

Senior leaders demonstrate support for Work-Life programs.

I recommend my organization as a good place to work.

Considering everything, how satisfied are you with your job?

Q13

Q32

In my organization, senior leaders generate high levels of motivation 

and commitment in the workforce.

Largest Increases in 

Percent Positive 

since 2019

Largest Decreases in 

Percent Positive 

since 2019

items increased 

since 2019

items 

decreased since 

2019

Percentage Point Change

Percentage Point Change

-8

-5

-2

-2

-1

Annual Employee Survey (AES) Report 4th Estate: Defense Technical Information Center

The Dashboard’s largest item increases and decreases only include items 1-38, excluding item 11.
Response

Type Item Item Text

Percent

Positive

%

Strongly

Agree/ 

Very

Good/ 

Very

Satisfied

%

Agree/

Good/

Satisfied

%

Neither

Agree nor

Disagree/

Fair/ Neither

Satisfied nor

Dissatisfied

%

Disagree/

Poor/

Dissatisfied

%

Strongly

Disagree/

Very Poor/

Very

Dissatisfied

%

Percent

Negative

%

Strongly

Agree/

Very

Good/

Very

Satisfied

N

Agree/

Good/

Satisfied

N

Neither

Agree nor

Disagree/

Fair/

Neither

Satisfied

nor

Dissatisfied

N

Disagree/

Poor/

Dissatisfied

N

Strongly

Disagree/

Very Poor/

Very

Dissatisfied

N

Item

Response

Total**

N

Do Not

Know

N

Agree-disagree 1 *I am given a real opportunity to improve my 

skills in my organization. 73.0% 32.1% 40.9% 16.8% 7.3% 2.9% 10.2% 32 42 17 7 3 101 N/A

Agree-disagree 2 I feel encouraged to come up with new and better 

ways of doing things. 70.2% 30.0% 40.2% 18.8% 8.9% 2.0% 10.9% 30 41 19 9 2 101 N/A

Agree-disagree 3 My work gives me a feeling of personal 

accomplishment. 81.5% 30.0% 51.5% 10.7% 4.9% 2.9% 7.8% 30 52 11 5 3 101 N/A

Agree-disagree 4 I know what is expected of me on the job.

85.1% 33.9% 51.1% 8.9% 4.0% 2.0% 6.0% 34 52 9 4 2 101 N/A

Agree-disagree 5 *My workload is reasonable.

69.4% 20.5% 48.9% 13.1% 12.6% 4.8% 17.4% 20 50 13 12 5 100 1

Agree-disagree 6 *My talents are used well in the workplace.

70.5% 25.1% 45.4% 13.9% 12.8% 2.9% 15.6% 25 46 14 13 3 101 0

Agree-disagree 7 *I know how my work relates to the agency's 

goals. 89.8% 41.7% 48.1% 2.2% 7.2% 0.9% 8.0% 42 49 2 7 1 101 0

Agree-disagree 8 *I can disclose a suspected violation of any law, 

rule or regulation without fear of reprisal.

71.4% 32.3% 39.1% 17.1% 4.2% 7.2% 11.5% 32 39 17 4 7 99 2

Agree-disagree 9 *The people I work with cooperate to get the job 

done. 83.8% 44.4% 39.4% 10.0% 5.1% 1.1% 6.2% 45 40 10 5 1 101 N/A

Agree-disagree 10 In my work unit, steps are taken to deal with a 

poor performer who cannot or will not improve.

43.7% 22.9% 20.8% 32.3% 17.7% 6.3% 24.0% 18 17 25 14 5 79 22

Agree-disagree 12 *In my work unit, differences in performance are 

recognized in a meaningful way.

69.9% 23.6% 46.3% 21.3% 7.8% 1.0% 8.9% 21 41 19 7 1 89 12

Agree-disagree 13 *My work unit has the job-relevant knowledge 

and skills necessary to accomplish organizational 

goals. 77.9% 33.7% 44.2% 11.6% 7.4% 3.1% 10.5% 33 45 12 7 3 100 1

Agree-disagree 14 Employees are recognized for providing high 

quality products and services. 73.6% 23.1% 50.5% 14.0% 9.2% 3.1% 12.3% 23 49 15 9 3 99 2

Agree-disagree 15 Employees are protected from health and safety 

hazards on the job. 86.6% 41.0% 45.7% 8.3% 4.2% 0.9% 5.1% 41 46 8 4 1 100 0

Agree-disagree 16 My agency is successful at accomplishing its 

mission. 80.1% 31.5% 48.6% 13.9% 1.9% 4.1% 6.1% 31 48 13 2 4 98 2

Agree-disagree 17 *I recommend my organization as a good place to 

work. 62.1% 29.6% 32.5% 29.8% 3.1% 5.0% 8.1% 30 33 30 3 5 101 N/A

Agree-disagree 18 *I believe the results of this survey will be used to 

make my agency a better place to work.

59.8% 26.2% 33.6% 23.3% 9.9% 6.9% 16.9% 24 30 21 9 6 90 11
Agree-disagree 19 My supervisor supports my need to balance work 

and other life issues. 94.1% 61.5% 32.6% 2.9% 1.1% 2.0% 3.1% 61 34

312 1010

Agree-disagree 20 My supervisor is committed to a workforce 

representative of all segments of society.

87.2% 64.4% 22.8% 9.5% 2.4% 1.0% 3.3% 59 22

921 938

Agree-disagree 21 Supervisors in my work unit support employee 

development. 85.3% 57.9% 27.4% 9.6% 3.3% 1.8% 5.0% 58 28 10

32 1010

Agree-disagree 22 My supervisor listens to what I have to say.

88.9% 58.0% 31.0% 6.0% 2.2% 2.9% 5.0% 58 32

623 101 N/A

Agree-disagree 23 My supervisor treats me with respect.

91.2% 63.4% 27.7% 4.8% 0.0% 4.0% 4.0% 63 29

5

04 101 N/A

Agree-disagree 24 I have trust and confidence in my supervisor.

84.0% 54.2% 29.8% 9.9% 1.1% 5.0% 6.1% 54 31 10

15 101 N/A

Good-poor 25 Overall, how good a job do you feel is being done 

by your immediate supervisor?

87.3% 59.4% 27.9% 6.7% 2.0% 4.0% 6.0% 59 29

724 101 N/A

Agree-disagree 26 In my organization, senior leaders generate high 

levels of motivation and commitment in the 

workforce. 51.8% 20.2% 31.6% 26.8% 11.7% 9.6% 21.4% 20 31 26 12

9 983

Agree-disagree 27 My organization's senior leaders maintain high 

standards of honesty and integrity.

71.0% 26.8% 44.3% 18.5% 3.1% 7.4% 10.5% 26 43 18

3

7 974

Agree-disagree 28 *Managers communicate the goals of the 

organization. 76.3% 22.8% 53.5% 14.8% 5.7% 3.3% 9.0% 23 53 15

63 1001

Agree-disagree 29 Managers promote communication among 

different work units (for example, about projects, 

goals, needed resources).

62.0% 16.6% 45.4% 20.2% 11.6% 6.2% 17.8% 17 45 20 12

6 1001

Good-poor 30 Overall, how good a job do you feel is being done 

by the manager directly above your immediate 

supervisor? 76.7% 40.3% 36.4% 15.6% 3.4% 4.3% 7.6% 40 36 15

34 983

Agree-disagree 31 I have a high level of respect for my organization's 

senior leaders. 69.6% 28.1% 41.5% 14.1% 10.0% 6.3% 16.3% 28 41 14 10

6 991

Agree-disagree 32 Senior leaders demonstrate support for Work-Life 

programs. 72.3% 26.8% 45.5% 17.6% 9.0% 1.1% 10.1% 27 45 17

9

1 992

Satisfieddissatisfied33 *How satisfied are you with your involvement in 

decisions that affect your work?

60.6% 20.9% 39.7% 25.0% 8.6% 5.7% 14.3% 21 40 25

96 101 N/A

Satisfieddissatisfied34 *How satisfied are you with the information you 

receive from management on what's going on in 

your organization?

66.5% 25.3% 41.2% 20.6% 8.9% 4.0% 12.8% 26 41 21

94 101 N/A

Satisfieddissatisfied35 *How satisfied are you with the recognition you 

receive for doing a good job?

70.1% 27.0% 43.2% 14.7% 9.2% 6.0% 15.2% 27 43 14

96 99 N/A

Satisfieddissatisfied36 *Considering everything, how satisfied are you 

with your job?

67.1% 29.3% 37.8% 27.8% 2.0% 3.1% 5.1% 29 38 28

23 100 N/A
Satisfieddissatisfied

37 Considering everything, how satisfied are you 

with your pay?

76.8% 28.1% 48.7% 15.6% 6.5% 1.1% 7.6% 28 50 15 6 1 100 N/A

Satisfieddissatisfied38 *Considering everything, how satisfied are you 

with your organization?

68.1% 23.0% 45.1% 17.7% 10.3% 4.0% 14.2% 23 46 18 10 4 101 N/A

* AES prescribed items as of 2017 (5 CFR Part 250, Subpart C)

** Unweighted count of responses excluding "Do Not Know"

The Dashboard only includes items 1-38, excluding item 11.

Percentages are weighted to represent the Agency's population.

When responding to the Core OPM FEVS questions 1 through 38, respondents were asked to share their work experiences since the last OPM FEVS administration (June 2019).

Source: 2020 OPM Federal Employee Viewpoint Survey
Core Q1-10, 12-38 Trend

N % N %

Remain in the work unit and improve their performance over time 20 26.1% 11 20.1%

Remain in the work unit and continue to underperform 29 38.6% 22 40.6%

Leave the work unit - removed or transferred 5 6.9% 3 5.8%

Leave the work unit - quit 1 1.2% 0 0.0%

There are no poor performers in my work unit 21 27.2% 17 33.6%

76 100.0% 53 100.0%

Do Not Know 25 -- 24 --

101 100.0% 77 100.0%

Percentages are weighted to represent the Agency's population.

"Do Not Know" responses are not included in percentage calculations.

The rows above do not include results for any year when there were fewer than 10 completed surveys.

Source: 2020 OPM Federal Employee Viewpoint Survey

11. In my work unit poor performers usually:

2020 2019

Item Response Total

Total
Core Q1-10, 12-38 Trend

Response

Type Year Item Item Text

Percent

Positive

%

Neither

Agree nor

Disagree/

Fair/ Neither

Satisfied nor

Dissatisfied

%

Percent

Negative

%

Item

Response

Total**

N

Do Not

Know

N

Agree-disagree 2020 1 *I am given a real opportunity to improve my skills in my organization. 73.0% 16.8% 10.2% 101 N/A

Agree-disagree 2020 2 I feel encouraged to come up with new and better ways of doing things. 70.2% 18.8% 10.9% 101 N/A

Agree-disagree 2020 3 My work gives me a feeling of personal accomplishment. 81.5% 10.7% 7.8% 101 N/A

Agree-disagree 2020 4 I know what is expected of me on the job. 85.1% 8.9% 6.0% 101 N/A

Agree-disagree 2020 5 *My workload is reasonable. 69.4% 13.1% 17.4% 100 1

Agree-disagree 2020 6 *My talents are used well in the workplace. 70.5% 13.9% 15.6% 101 0

Agree-disagree 2020 7 *I know how my work relates to the agency's goals. 89.8% 2.2% 8.0% 101 0

Agree-disagree 2020 8 *I can disclose a suspected violation of any law, rule or regulation without fear of reprisal. 71.4% 17.1% 11.5% 99 2

Agree-disagree 2020 9 *The people I work with cooperate to get the job done. 83.8% 10.0% 6.2% 101 N/A

Agree-disagree 2020 10 In my work unit, steps are taken to deal with a poor performer who cannot or will not improve. 43.7% 32.3% 24.0% 79 22

Agree-disagree 2020 12 *In my work unit, differences in performance are recognized in a meaningful way. 69.9% 21.3% 8.9% 89 12

Agree-disagree 2020 13 *My work unit has the job-relevant knowledge and skills necessary to accomplish organizational goals.

77.9% 11.6% 10.5% 100 1

Agree-disagree 2020 14 Employees are recognized for providing high quality products and services. 73.6% 14.0% 12.3% 99 2

Agree-disagree 2020 15 Employees are protected from health and safety hazards on the job. 86.6% 8.3% 5.1% 100 0

Agree-disagree 2020 16 My agency is successful at accomplishing its mission. 80.1% 13.9% 6.1% 98 2

Agree-disagree 2020 17 *I recommend my organization as a good place to work. 62.1% 29.8% 8.1% 101 N/A

Agree-disagree 2020 18 *I believe the results of this survey will be used to make my agency a better place to work. 59.8% 23.3% 16.9% 90 11

Agree-disagree 2020 19 My supervisor supports my need to balance work and other life issues. 94.1% 2.9% 3.1% 101 0

Agree-disagree 2020 20 My supervisor is committed to a workforce representative of all segments of society. 87.2% 9.5% 3.3% 93 8

Agree-disagree 2020 21 Supervisors in my work unit support employee development. 85.3% 9.6% 5.0% 101 0

Agree-disagree 2020 22 My supervisor listens to what I have to say. 88.9% 6.0% 5.0% 101 N/A

Agree-disagree 2020 23 My supervisor treats me with respect. 91.2% 4.8% 4.0% 101 N/A

Agree-disagree 2020 24 I have trust and confidence in my supervisor. 84.0% 9.9% 6.1% 101 N/A

Good-poor 2020 25 Overall, how good a job do you feel is being done by your immediate supervisor? 87.3% 6.7% 6.0% 101 N/A

Agree-disagree 2020 26 In my organization, senior leaders generate high levels of motivation and commitment in the workforce.

51.8% 26.8% 21.4% 98 3

Agree-disagree 2020 27 My organization's senior leaders maintain high standards of honesty and integrity. 71.0% 18.5% 10.5% 97 4

Agree-disagree 2020 28 *Managers communicate the goals of the organization. 76.3% 14.8% 9.0% 100 1

Agree-disagree 2020 29 Managers promote communication among different work units (for example, about projects, goals, needed resources).

62.0% 20.2% 17.8% 100 1

Good-poor 2020 30 Overall, how good a job do you feel is being done by the manager directly above your immediate supervisor?

76.7% 15.6% 7.6% 98 3

Agree-disagree 2020 31 I have a high level of respect for my organization's senior leaders. 69.6% 14.1% 16.3% 99 1

Agree-disagree 2020 32 Senior leaders demonstrate support for Work-Life programs. 72.3% 17.6% 10.1% 99 2

Satisfieddissatisfied2020 33 *How satisfied are you with your involvement in decisions that affect your work?

60.6% 25.0% 14.3% 101 N/A

Satisfieddissatisfied2020 34 *How satisfied are you with the information you receive from management on what's going on in your organization?

66.5% 20.6% 12.8% 101 N/A

Satisfieddissatisfied2020 35 *How satisfied are you with the recognition you receive for doing a good job?

70.1% 14.7% 15.2% 99 N/A

Satisfieddissatisfied2020 36 *Considering everything, how satisfied are you with your job?

67.1% 27.8% 5.1% 100 N/A

Satisfieddissatisfied2020 37 Considering everything, how satisfied are you with your pay?

76.8% 15.6% 7.6% 100 N/A

Satisfieddissatisfied2020 38 *Considering everything, how satisfied are you with your organization?

68.1% 17.7% 14.2% 101 N/A

Agree-disagree 2019 1 *I am given a real opportunity to improve my skills in my organization. 69.9% 13.3% 16.8% 83 N/A

Agree-disagree 2019 2 I feel encouraged to come up with new and better ways of doing things. 68.2% 17.9% 14.0% 83 N/A

Agree-disagree 2019 3 My work gives me a feeling of personal accomplishment. 75.5% 13.7% 10.8% 83 N/A

Agree-disagree 2019 4 I know what is expected of me on the job. 83.6% 8.9% 7.5% 82 N/A

Agree-disagree 2019 5 *My workload is reasonable. 65.2% 15.8% 19.1% 83 0

Agree-disagree 2019 6 *My talents are used well in the workplace. 62.8% 23.7% 13.5% 79 1

Agree-disagree 2019 7 *I know how my work relates to the agency's goals. 88.5% 6.6% 4.9% 83 0

Agree-disagree 2019 8 *I can disclose a suspected violation of any law, rule or regulation without fear of reprisal. 66.5% 22.4% 11.1% 81 2

Agree-disagree 2019 9 *The people I work with cooperate to get the job done. 82.5% 12.4% 5.1% 83 N/A

Agree-disagree 2019 10 In my work unit, steps are taken to deal with a poor performer who cannot or will not improve. 38.0% 32.2% 29.8% 74 8

Agree-disagree 2019 12 *In my work unit, differences in performance are recognized in a meaningful way. 51.4% 24.9% 23.7% 78 5

Agree-disagree 2019 13 *My work unit has the job-relevant knowledge and skills necessary to accomplish organizational goals.

85.6% 12.2% 2.2% 82 1

Agree-disagree 2019 14 Employees are recognized for providing high quality products and services. 60.3% 25.8% 14.0% 79 2

Agree-disagree 2019 15 Employees are protected from health and safety hazards on the job. 81.7% 10.8% 7.5% 80 1
Core Q1-10, 12-38 Trend

Agree-disagree 2019 16 My agency is successful at accomplishing its mission. 74.9% 19.3% 5.8% 81 0

Agree-disagree 2019 17 *I recommend my organization as a good place to work. 63.9% 20.6% 15.5% 81 N/A

Agree-disagree 2019 18 *I believe the results of this survey will be used to make my agency a better place to work. 57.9% 19.3% 22.9% 73 7

Agree-disagree 2019 19 My supervisor supports my need to balance work and other life issues. 80.7% 9.0% 10.3% 81 0

Agree-disagree 2019 20 My supervisor is committed to a workforce representative of all segments of society. 74.5% 19.3% 6.2% 78 3

Agree-disagree 2019 21 Supervisors in my work unit support employee development. 70.4% 22.4% 7.2% 81 0

Agree-disagree 2019 22 My supervisor listens to what I have to say. 80.6% 8.5% 10.8% 81 N/A

Agree-disagree 2019 23 My supervisor treats me with respect. 82.5% 9.1% 8.4% 81 N/A

Agree-disagree 2019 24 I have trust and confidence in my supervisor. 70.9% 16.2% 13.0% 81 N/A

Good-poor 2019 25 Overall, how good a job do you feel is being done by your immediate supervisor? 73.7% 18.0% 8.3% 81 N/A

Agree-disagree 2019 26 In my organization, senior leaders generate high levels of motivation and commitment in the workforce.

54.4% 20.2% 25.4% 79 2

Agree-disagree 2019 27 My organization's senior leaders maintain high standards of honesty and integrity. 61.3% 28.3% 10.4% 77 3

Agree-disagree 2019 28 *Managers communicate the goals of the organization. 69.2% 16.8% 14.0% 81 0

Agree-disagree 2019 29 Managers promote communication among different work units (for example, about projects, goals, needed resources).

60.0% 21.6% 18.5% 78 2

Good-poor 2019 30 Overall, how good a job do you feel is being done by the manager directly above your immediate supervisor?

76.1% 11.9% 11.9% 75 4

Agree-disagree 2019 31 I have a high level of respect for my organization's senior leaders. 67.9% 20.8% 11.3% 78 1

Agree-disagree 2019 32 Senior leaders demonstrate support for Work-Life programs. 76.7% 17.1% 6.2% 79 0

Satisfieddissatisfied2019 33 *How satisfied are you with your involvement in decisions that affect your work?

57.4% 20.9% 21.7% 79 N/A

Satisfieddissatisfied2019 34 *How satisfied are you with the information you receive from management on what's going on in your organization?

55.0% 23.3% 21.7% 78 N/A

Satisfieddissatisfied2019 35 *How satisfied are you with the recognition you receive for doing a good job?

61.0% 20.2% 18.8% 79 N/A

Satisfieddissatisfied2019 36 *Considering everything, how satisfied are you with your job?

68.4% 19.8% 11.8% 78 N/A

Satisfieddissatisfied2019 37 Considering everything, how satisfied are you with your pay?

74.9% 14.6% 10.5% 78 N/A

Satisfieddissatisfied2019 38 *Considering everything, how satisfied are you with your organization?

68.5% 17.7% 13.8% 77 N/A

Agree-disagree 2018 1 *I am given a real opportunity to improve my skills in my organization. 76.3% 11.2% 12.5% 86 N/A

Agree-disagree 2018 2 I feel encouraged to come up with new and better ways of doing things. 66.3% 18.6% 15.1% 85 N/A

Agree-disagree 2018 3 My work gives me a feeling of personal accomplishment. 72.9% 16.1% 10.9% 85 N/A

Agree-disagree 2018 4 I know what is expected of me on the job. 79.4% 11.4% 9.2% 86 N/A

Agree-disagree 2018 5 *My workload is reasonable. 61.8% 19.7% 18.5% 86 0

Agree-disagree 2018 6 *My talents are used well in the workplace. 62.8% 13.5% 23.7% 85 1

Agree-disagree 2018 7 *I know how my work relates to the agency's goals. 86.1% 8.6% 5.3% 85 0

Agree-disagree 2018 8 *I can disclose a suspected violation of any law, rule or regulation without fear of reprisal. 71.7% 19.1% 9.2% 81 4

Agree-disagree 2018 9 *The people I work with cooperate to get the job done. 79.4% 17.6% 2.9% 85 N/A

Agree-disagree 2018 10 In my work unit, steps are taken to deal with a poor performer who cannot or will not improve. 32.0% 48.3% 19.7% 77 9

Agree-disagree 2018 12 *In my work unit, differences in performance are recognized in a meaningful way. 54.8% 23.5% 21.7% 82 4

Agree-disagree 2018 13 *My work unit has the job-relevant knowledge and skills necessary to accomplish organizational goals.

79.4% 17.6% 3.1% 85 1

Agree-disagree 2018 14 Employees are recognized for providing high quality products and services. 65.1% 22.3% 12.6% 85 0

Agree-disagree 2018 15 Employees are protected from health and safety hazards on the job. 87.1% 10.3% 2.6% 83 2

Agree-disagree 2018 16 My agency is successful at accomplishing its mission. 74.3% 18.9% 6.9% 83 2

Agree-disagree 2018 17 *I recommend my organization as a good place to work. 59.3% 28.4% 12.3% 85 N/A

Agree-disagree 2018 18 *I believe the results of this survey will be used to make my agency a better place to work. 51.5% 22.2% 26.3% 80 5

Agree-disagree 2018 19 My supervisor supports my need to balance work and other life issues. 76.2% 16.1% 7.6% 83 2

Agree-disagree 2018 20 My supervisor is committed to a workforce representative of all segments of society. 69.9% 24.4% 5.8% 80 5

Agree-disagree 2018 21 Supervisors in my work unit support employee development. 70.5% 17.6% 11.9% 84 0

Agree-disagree 2018 22 My supervisor listens to what I have to say. 80.5% 12.9% 6.6% 85 N/A

Agree-disagree 2018 23 My supervisor treats me with respect. 85.0% 10.8% 4.2% 85 N/A

Agree-disagree 2018 24 I have trust and confidence in my supervisor. 71.4% 21.2% 7.4% 85 N/A

Good-poor 2018 25 Overall, how good a job do you feel is being done by your immediate supervisor? 75.6% 19.2% 5.2% 85 N/A

Agree-disagree 2018 26 In my organization, senior leaders generate high levels of motivation and commitment in the workforce.

52.3% 25.4% 22.3% 85 0

Agree-disagree 2018 27 My organization's senior leaders maintain high standards of honesty and integrity. 60.4% 25.8% 13.9% 82 3

Agree-disagree 2018 28 *Managers communicate the goals of the organization. 66.3% 21.6% 12.2% 83 1

Agree-disagree 2018 29 Managers promote communication among different work units (for example, about projects, goals, needed resources).

65.5% 19.3% 15.2% 84 1

Good-poor 2018 30 Overall, how good a job do you feel is being done by the manager directly above your immediate supervisor?

71.3% 18.5% 10.2% 81 4

Agree-disagree 2018 31 I have a high level of respect for my organization's senior leaders. 64.3% 22.0% 13.7% 83 1

Agree-disagree 2018 32 Senior leaders demonstrate support for Work-Life programs. 68.6% 21.3% 10.0% 82 3

Satisfieddissatisfied2018 33 *How satisfied are you with your involvement in decisions that affect your work?

55.9% 24.4% 19.6% 85 N/A

Satisfieddissatisfied2018 34 *How satisfied are you with the information you receive from management on what's going on in your organization?

57.3% 20.4% 22.3% 85 N/A
Core Q1-10, 12-38 Trend

Satisfieddissatisfied2018 35 *How satisfied are you with the recognition you receive for doing a good job?

54.1% 29.9% 16.0% 85 N/A

Satisfieddissatisfied2018 36 *Considering everything, how satisfied are you with your job?

69.7% 16.3% 14.0% 85 N/A

Satisfieddissatisfied2018 37 Considering everything, how satisfied are you with your pay?

71.8% 17.6% 10.6% 85 N/A

Satisfieddissatisfied2018 38 *Considering everything, how satisfied are you with your organization?

64.4% 25.5% 10.1% 85 N/A

Agree-disagree 2017 1 *I am given a real opportunity to improve my skills in my organization. 76.2% 10.9% 13.0% 92 N/A

Agree-disagree 2017 2 I feel encouraged to come up with new and better ways of doing things. 67.8% 19.0% 13.2% 91 N/A

Agree-disagree 2017 3 My work gives me a feeling of personal accomplishment. 78.8% 12.5% 8.7% 92 N/A

Agree-disagree 2017 4 I know what is expected of me on the job. 82.9% 7.8% 9.3% 91 N/A

Agree-disagree 2017 5 *My workload is reasonable. 69.8% 17.4% 12.8% 92 0

Agree-disagree 2017 6 *My talents are used well in the workplace. 68.8% 14.9% 16.3% 89 0

Agree-disagree 2017 7 *I know how my work relates to the agency's goals and priorities. 86.5% 9.2% 4.3% 92 0

Agree-disagree 2017 8 *I can disclose a suspected violation of any law, rule or regulation without fear of reprisal. 70.1% 18.3% 11.6% 89 3

Agree-disagree 2017 9 *The people I work with cooperate to get the job done. 81.9% 13.1% 5.1% 92 N/A

Agree-disagree 2017 10 In my work unit, steps are taken to deal with a poor performer who cannot or will not improve. 40.2% 26.1% 33.7% 80 12

Agree-disagree 2017 12 *In my work unit, differences in performance are recognized in a meaningful way. 47.4% 25.8% 26.8% 85 6

Agree-disagree 2017 13 *The workforce has the job-relevant knowledge and skills necessary to accomplish organizational goals.

65.6% 17.0% 17.4% 89 1

Agree-disagree 2017 14 Employees are recognized for providing high quality products and services. 63.8% 21.5% 14.7% 88 2

Agree-disagree 2017 15 Employees are protected from health and safety hazards on the job. 88.0% 8.0% 3.9% 90 1

Agree-disagree 2017 16 My agency is successful at accomplishing its mission. 76.4% 16.9% 6.7% 90 1

Agree-disagree 2017 17 *I recommend my organization as a good place to work. 63.6% 22.8% 13.6% 91 N/A

Agree-disagree 2017 18 *I believe the results of this survey will be used to make my agency a better place to work. 48.2% 23.3% 28.5% 87 4

Agree-disagree 2017 19 My supervisor supports my need to balance work and other life issues. 85.3% 8.2% 6.6% 91 0

Agree-disagree 2017 20 My supervisor is committed to a workforce representative of all segments of society. 79.4% 17.7% 2.9% 84 7

Agree-disagree 2017 21 Supervisors in my work unit support employee development. 77.3% 17.8% 4.9% 89 2

Agree-disagree 2017 22 My supervisor listens to what I have to say. 85.9% 7.7% 6.4% 91 N/A

Agree-disagree 2017 23 My supervisor treats me with respect. 83.7% 13.6% 2.7% 91 N/A

Agree-disagree 2017 24 I have trust and confidence in my supervisor. 76.6% 15.6% 7.8% 91 N/A

Good-poor 2017 25 Overall, how good a job do you feel is being done by your immediate supervisor? 80.1% 15.0% 4.9% 91 N/A

Agree-disagree 2017 26 In my organization, senior leaders generate high levels of motivation and commitment in the workforce.

50.3% 26.3% 23.4% 90 1

Agree-disagree 2017 27 My organization's senior leaders maintain high standards of honesty and integrity. 65.2% 24.9% 9.9% 87 4

Agree-disagree 2017 28 *Managers communicate the goals and priorities of the organization. 73.4% 15.4% 11.2% 89 0

Agree-disagree 2017 29 Managers promote communication among different work units (for example, about projects, goals, needed resources).

69.1% 17.1% 13.8% 90 0

Good-poor 2017 30 Overall, how good a job do you feel is being done by the manager directly above your immediate supervisor?

75.8% 20.0% 4.2% 91 0

Agree-disagree 2017 31 I have a high level of respect for my organization's senior leaders. 64.5% 22.7% 12.9% 91 0

Agree-disagree 2017 32 Senior leaders demonstrate support for Work-Life programs. 78.4% 16.7% 4.9% 89 2

Satisfieddissatisfied2017 33 *How satisfied are you with your involvement in decisions that affect your work?

62.1% 19.3% 18.5% 91 N/A

Satisfieddissatisfied2017 34 *How satisfied are you with the information you receive from management on what's going on in your organization?

58.8% 27.6% 13.6% 91 N/A

Satisfieddissatisfied2017 35 *How satisfied are you with the recognition you receive for doing a good job?

62.1% 23.3% 14.6% 89 N/A

Satisfieddissatisfied2017 36 *Considering everything, how satisfied are you with your job?

69.9% 19.1% 11.0% 91 N/A

Satisfieddissatisfied2017 37 Considering everything, how satisfied are you with your pay?

68.9% 18.1% 13.1% 91 N/A

Satisfieddissatisfied2017 38 *Considering everything, how satisfied are you with your organization?

60.6% 26.7% 12.8% 91 N/A

Agree-disagree 2016 1 *I am given a real opportunity to improve my skills in my organization. 76.5% 8.2% 15.4% 100 N/A

Agree-disagree 2016 2 I feel encouraged to come up with new and better ways of doing things. 72.1% 11.6% 16.4% 99 N/A

Agree-disagree 2016 3 My work gives me a feeling of personal accomplishment. 73.5% 17.1% 9.3% 98 N/A

Agree-disagree 2016 4 I know what is expected of me on the job. 81.5% 10.6% 8.0% 98 N/A

Agree-disagree 2016 5 *My workload is reasonable. 62.5% 20.3% 17.2% 100 0

Agree-disagree 2016 6 *My talents are used well in the workplace. 63.0% 15.7% 21.2% 98 0

Agree-disagree 2016 7 *I know how my work relates to the agency's goals and priorities. 82.4% 7.0% 10.6% 99 0

Agree-disagree 2016 8 *I can disclose a suspected violation of any law, rule or regulation without fear of reprisal. 63.1% 23.0% 13.9% 95 5

Agree-disagree 2016 9 *The people I work with cooperate to get the job done. 81.5% 10.3% 8.2% 100 N/A

Agree-disagree 2016 10 In my work unit, steps are taken to deal with a poor performer who cannot or will not improve. 38.9% 32.8% 28.3% 81 18

Agree-disagree 2016 12 *In my work unit, differences in performance are recognized in a meaningful way. 54.0% 25.2% 20.8% 89 11

Agree-disagree 2016 13 *The workforce has the job-relevant knowledge and skills necessary to accomplish organizational goals.

66.9% 18.9% 14.1% 99 0

Agree-disagree 2016 14 Employees are recognized for providing high quality products and services. 64.4% 19.8% 15.8% 96 4

Agree-disagree 2016 15 Employees are protected from health and safety hazards on the job. 86.4% 6.6% 6.9% 97 0

Agree-disagree 2016 16 My agency is successful at accomplishing its mission. 79.3% 15.6% 5.1% 98 2
Core Q1-10, 12-38 Trend

Agree-disagree 2016 17 *I recommend my organization as a good place to work. 55.8% 29.2% 15.0% 100 N/A

Agree-disagree 2016 18 *I believe the results of this survey will be used to make my agency a better place to work. 52.5% 23.3% 24.3% 92 8

Agree-disagree 2016 19 My supervisor supports my need to balance work and other life issues. 87.6% 11.0% 1.4% 100 0

Agree-disagree 2016 20 My supervisor is committed to a workforce representative of all segments of society. 77.1% 18.1% 4.8% 95 4

Agree-disagree 2016 21 Supervisors in my work unit support employee development. 75.9% 14.4% 9.7% 96 3

Agree-disagree 2016 22 My supervisor listens to what I have to say. 83.7% 8.5% 7.8% 100 N/A

Agree-disagree 2016 23 My supervisor treats me with respect. 85.4% 11.3% 3.3% 99 N/A

Agree-disagree 2016 24 I have trust and confidence in my supervisor. 72.8% 16.2% 11.0% 99 N/A

Good-poor 2016 25 Overall, how good a job do you feel is being done by your immediate supervisor? 80.6% 16.3% 3.1% 99 N/A

Agree-disagree 2016 26 In my organization, senior leaders generate high levels of motivation and commitment in the workforce.

53.2% 18.7% 28.1% 93 6

Agree-disagree 2016 27 My organization's senior leaders maintain high standards of honesty and integrity. 53.8% 25.0% 21.2% 88 10

Agree-disagree 2016 28 *Managers communicate the goals and priorities of the organization. 68.8% 19.0% 12.2% 93 6

Agree-disagree 2016 29 Managers promote communication among different work units (for example, about projects, goals, needed resources).

64.1% 18.0% 17.9% 93 6

Good-poor 2016 30 Overall, how good a job do you feel is being done by the manager directly above your immediate supervisor?

73.6% 16.0% 10.5% 90 8

Agree-disagree 2016 31 I have a high level of respect for my organization's senior leaders. 64.1% 20.2% 15.7% 96 3

Agree-disagree 2016 32 Senior leaders demonstrate support for Work-Life programs. 72.0% 23.7% 4.2% 97 2

Satisfieddissatisfied2016 33 *How satisfied are you with your involvement in decisions that affect your work?

61.2% 20.7% 18.0% 98 N/A

Satisfieddissatisfied2016 34 *How satisfied are you with the information you receive from management on what's going on in your organization?

53.9% 24.4% 21.7% 96 N/A

Satisfieddissatisfied2016 35 *How satisfied are you with the recognition you receive for doing a good job?

63.1% 18.5% 18.4% 96 N/A

Satisfieddissatisfied2016 36 *Considering everything, how satisfied are you with your job?

66.8% 25.4% 7.8% 98 N/A

Satisfieddissatisfied2016 37 Considering everything, how satisfied are you with your pay?

69.3% 11.9% 18.7% 97 N/A

Satisfieddissatisfied2016 38 *Considering everything, how satisfied are you with your organization?

59.5% 25.4% 15.1% 98 N/A

Agree-disagree 2015 1 *I am given a real opportunity to improve my skills in my organization. 52.4% 23.1% 24.5% 30 N/A

Agree-disagree 2015 2 I feel encouraged to come up with new and better ways of doing things. 70.8% 14.4% 14.8% 30 N/A

Agree-disagree 2015 3 My work gives me a feeling of personal accomplishment. 63.3% 30.7% 6.1% 30 N/A

Agree-disagree 2015 4 I know what is expected of me on the job. 86.9% 7.1% 6.0% 30 N/A

Agree-disagree 2015 5 *My workload is reasonable. 48.4% 20.7% 30.8% 30 0

Agree-disagree 2015 6 *My talents are used well in the workplace. 59.2% 12.1% 28.7% 28 0

Agree-disagree 2015 7 *I know how my work relates to the agency's goals and priorities. 83.6% 10.3% 6.1% 29 1

Agree-disagree 2015 8 *I can disclose a suspected violation of any law, rule or regulation without fear of reprisal. 50.9% 29.3% 19.8% 29 1

Agree-disagree 2015 9 *The people I work with cooperate to get the job done. 75.5% 18.5% 6.0% 30 N/A

Agree-disagree 2015 10 In my work unit, steps are taken to deal with a poor performer who cannot or will not improve. 37.2% 33.4% 29.4% 28 2

Agree-disagree 2015 12 *In my work unit, differences in performance are recognized in a meaningful way. 45.1% 21.6% 33.3% 30 0

Agree-disagree 2015 13 *The workforce has the job-relevant knowledge and skills necessary to accomplish organizational goals.

59.9% 15.4% 24.7% 28 0

Agree-disagree 2015 14 Employees are recognized for providing high quality products and services. 64.3% 21.9% 13.8% 28 0

Agree-disagree 2015 15 Employees are protected from health and safety hazards on the job. 92.0% 8.0% 0.0% 27 1

Agree-disagree 2015 16 My agency is successful at accomplishing its mission. 68.6% 24.1% 7.3% 25 3

Agree-disagree 2015 17 *I recommend my organization as a good place to work. 48.9% 22.9% 28.2% 28 N/A

Agree-disagree 2015 18 *I believe the results of this survey will be used to make my agency a better place to work. 48.3% 19.8% 31.9% 27 1

Agree-disagree 2015 19 My supervisor supports my need to balance work and other life issues. 93.7% 6.3% 0.0% 28 0

Agree-disagree 2015 20 My supervisor is committed to a workforce representative of all segments of society. 77.7% 22.3% 0.0% 23 5

Agree-disagree 2015 21 Supervisors in my work unit support employee development. 70.3% 14.3% 15.4% 28 0

Agree-disagree 2015 22 My supervisor listens to what I have to say. 96.7% 0.0% 3.3% 28 N/A

Agree-disagree 2015 23 My supervisor treats me with respect. 96.7% 0.0% 3.3% 28 N/A

Agree-disagree 2015 24 I have trust and confidence in my supervisor. 82.5% 11.0% 6.5% 28 N/A

Good-poor 2015 25 Overall, how good a job do you feel is being done by your immediate supervisor? 82.8% 14.0% 3.3% 28 N/A

Agree-disagree 2015 26 In my organization, senior leaders generate high levels of motivation and commitment in the workforce.

38.5% 24.1% 37.4% 27 0

Agree-disagree 2015 27 My organization's senior leaders maintain high standards of honesty and integrity. 39.5% 37.1% 23.4% 25 2

Agree-disagree 2015 28 *Managers communicate the goals and priorities of the organization. 48.4% 31.4% 20.2% 27 0

Agree-disagree 2015 29 Managers promote communication among different work units (for example, about projects, goals, needed resources).

44.5% 22.7% 32.9% 27 0

Good-poor 2015 30 Overall, how good a job do you feel is being done by the manager directly above your immediate supervisor?

65.9% 27.0% 7.1% 26 1

Agree-disagree 2015 31 I have a high level of respect for my organization's senior leaders. 59.9% 22.4% 17.7% 26 1

Agree-disagree 2015 32 Senior leaders demonstrate support for Work-Life programs. 42.5% 38.5% 19.0% 26 1

Satisfieddissatisfied2015 33 *How satisfied are you with your involvement in decisions that affect your work?

54.6% 15.9% 29.4% 27 N/A

Satisfieddissatisfied2015 34 *How satisfied are you with the information you receive from management on what's going on in your organization?

56.9% 14.7% 28.4% 27 N/A
Core Q1-10, 12-38 Trend

Satisfieddissatisfied2015 35 *How satisfied are you with the recognition you receive for doing a good job?

52.7% 26.0% 21.3% 25 N/A

Satisfieddissatisfied2015 36 *Considering everything, how satisfied are you with your job?

78.5% 18.0% 3.4% 27 N/A

Satisfieddissatisfied2015 37 Considering everything, how satisfied are you with your pay?

66.8% 18.3% 14.9% 27 N/A

Satisfieddissatisfied2015 38 *Considering everything, how satisfied are you with your organization?

47.8% 33.9% 18.3% 27 N/A

Agree-disagree 2014 1 *I am given a real opportunity to improve my skills in my organization. 37.9% 28.0% 34.1% 32 N/A

Agree-disagree 2014 2 I feel encouraged to come up with new and better ways of doing things. 56.1% 23.9% 20.0% 33 N/A

Agree-disagree 2014 3 My work gives me a feeling of personal accomplishment. 58.1% 23.5% 18.4% 33 N/A

Agree-disagree 2014 4 I know what is expected of me on the job. 72.5% 23.9% 3.6% 33 N/A

Agree-disagree 2014 5 *My workload is reasonable. 50.0% 14.6% 35.4% 33 0

Agree-disagree 2014 6 *My talents are used well in the workplace. 54.6% 13.3% 32.1% 32 0

Agree-disagree 2014 7 *I know how my work relates to the agency's goals and priorities. 77.9% 12.1% 10.0% 33 0

Agree-disagree 2014 8 *I can disclose a suspected violation of any law, rule or regulation without fear of reprisal. 56.8% 24.6% 18.6% 29 3

Agree-disagree 2014 9 *The people I work with cooperate to get the job done. 66.6% 26.9% 6.5% 33 N/A

Agree-disagree 2014 10 In my work unit, steps are taken to deal with a poor performer who cannot or will not improve. 19.3% 37.5% 43.3% 30 3

Agree-disagree 2014 12 *In my work unit, differences in performance are recognized in a meaningful way. 41.0% 27.5% 31.4% 31 2

Agree-disagree 2014 13 *The workforce has the job-relevant knowledge and skills necessary to accomplish organizational goals.

56.8% 19.6% 23.6% 32 1

Agree-disagree 2014 14 Employees are recognized for providing high quality products and services. 46.4% 33.0% 20.7% 32 1

Agree-disagree 2014 15 Employees are protected from health and safety hazards on the job. 82.8% 9.8% 7.4% 31 1

Agree-disagree 2014 16 My agency is successful at accomplishing its mission. 52.9% 47.1% 0.0% 33 0

Agree-disagree 2014 17 *I recommend my organization as a good place to work. 35.7% 45.1% 19.2% 32 N/A

Agree-disagree 2014 18 *I believe the results of this survey will be used to make my agency a better place to work. 38.0% 16.2% 45.8% 26 6

Agree-disagree 2014 19 My supervisor supports my need to balance work and other life issues. 93.1% 3.8% 3.1% 31 1

Agree-disagree 2014 20 My supervisor is committed to a workforce representative of all segments of society. 63.4% 36.6% 0.0% 29 3

Agree-disagree 2014 21 Supervisors in my work unit support employee development. 70.2% 20.7% 9.1% 31 1

Agree-disagree 2014 22 My supervisor listens to what I have to say. 90.1% 9.9% 0.0% 32 N/A

Agree-disagree 2014 23 My supervisor treats me with respect. 91.7% 5.3% 3.0% 32 N/A

Agree-disagree 2014 24 I have trust and confidence in my supervisor. 77.5% 19.5% 3.0% 32 N/A

Good-poor 2014 25 Overall, how good a job do you feel is being done by your immediate supervisor? 83.0% 13.8% 3.2% 30 N/A

Agree-disagree 2014 26 In my organization, senior leaders generate high levels of motivation and commitment in the workforce.

20.7% 26.1% 53.2% 32 0

Agree-disagree 2014 27 My organization's senior leaders maintain high standards of honesty and integrity. 32.7% 33.2% 34.0% 29 2

Agree-disagree 2014 28 *Managers communicate the goals and priorities of the organization. 44.5% 21.5% 34.0% 31 1

Agree-disagree 2014 29 Managers promote communication among different work units (for example, about projects, goals, needed resources).

34.5% 27.3% 38.2% 31 1

Good-poor 2014 30 Overall, how good a job do you feel is being done by the manager directly above your immediate supervisor?

47.7% 30.9% 21.5% 31 1

Agree-disagree 2014 31 I have a high level of respect for my organization's senior leaders. 37.4% 37.2% 25.4% 31 1

Agree-disagree 2014 32 Senior leaders demonstrate support for Work-Life programs. 25.6% 42.1% 32.3% 29 3

Satisfieddissatisfied2014 33 *How satisfied are you with your involvement in decisions that affect your work?

42.7% 35.1% 22.2% 31 N/A

Satisfieddissatisfied2014 34 *How satisfied are you with the information you receive from management on what's going on in your organization?

39.7% 34.5% 25.8% 30 N/A

Satisfieddissatisfied2014 35 *How satisfied are you with the recognition you receive for doing a good job?

54.6% 19.4% 26.1% 31 N/A

Satisfieddissatisfied2014 36 *Considering everything, how satisfied are you with your job?

47.3% 23.3% 29.4% 31 N/A

Satisfieddissatisfied2014 37 Considering everything, how satisfied are you with your pay?

58.6% 24.1% 17.3% 32 N/A

Satisfieddissatisfied2014 38 *Considering everything, how satisfied are you with your organization?

37.2% 37.6% 25.2% 31 N/A

Agree-disagree 2013 1 *I am given a real opportunity to improve my skills in my organization. 38.5% 27.6% 33.9% 25 N/A

Agree-disagree 2013 2 I feel encouraged to come up with new and better ways of doing things. 50.2% 27.5% 22.3% 24 N/A

Agree-disagree 2013 3 My work gives me a feeling of personal accomplishment. 63.0% 24.9% 12.2% 25 N/A

Agree-disagree 2013 4 I know what is expected of me on the job. 63.5% 19.1% 17.4% 25 N/A

Agree-disagree 2013 5 *My workload is reasonable. 35.2% 13.6% 51.2% 25 0

Agree-disagree 2013 6 *My talents are used well in the workplace. 48.9% 20.1% 31.0% 25 0

Agree-disagree 2013 7 *I know how my work relates to the agency's goals and priorities. 55.3% 32.8% 11.8% 25 0

Agree-disagree 2013 8 *I can disclose a suspected violation of any law, rule or regulation without fear of reprisal. 50.5% 21.2% 28.3% 24 1

Agree-disagree 2013 9 *The people I work with cooperate to get the job done. 71.3% 8.6% 20.1% 25 N/A

Agree-disagree 2013 10 In my work unit, steps are taken to deal with a poor performer who cannot or will not improve. 18.4% 45.9% 35.7% 24 1

Agree-disagree 2013 12 *In my work unit, differences in performance are recognized in a meaningful way. 25.5% 38.5% 35.9% 25 0

Agree-disagree 2013 13 *The workforce has the job-relevant knowledge and skills necessary to accomplish organizational goals.

48.2% 20.7% 31.1% 23 0

Agree-disagree 2013 14 Employees are recognized for providing high quality products and services. 32.9% 30.8% 36.3% 23 0

Agree-disagree 2013 15 Employees are protected from health and safety hazards on the job. 83.3% 11.6% 5.1% 23 0

Agree-disagree 2013 16 My agency is successful at accomplishing its mission. 62.2% 24.7% 13.1% 22 1
Core Q1-10, 12-38 Trend

Agree-disagree 2013 17 *I recommend my organization as a good place to work. 34.4% 20.6% 45.0% 23 N/A

Agree-disagree 2013 18 *I believe the results of this survey will be used to make my agency a better place to work. 39.9% 32.2% 27.9% 21 2

Agree-disagree 2013 19 My supervisor supports my need to balance work and other life issues. 88.8% 3.7% 7.5% 23 0

Agree-disagree 2013 20 My supervisor is committed to a workforce representative of all segments of society. 80.1% 15.5% 4.4% 19 4

Agree-disagree 2013 21 Supervisors in my work unit support employee development. 59.5% 16.3% 24.2% 23 0

Agree-disagree 2013 22 My supervisor listens to what I have to say. 65.6% 20.6% 13.8% 23 N/A

Agree-disagree 2013 23 My supervisor treats me with respect. 75.1% 13.6% 11.2% 23 N/A

Agree-disagree 2013 24 I have trust and confidence in my supervisor. 51.3% 30.4% 18.4% 23 N/A

Good-poor 2013 25 Overall, how good a job do you feel is being done by your immediate supervisor? 61.4% 16.7% 21.9% 23 N/A

Agree-disagree 2013 26 In my organization, senior leaders generate high levels of motivation and commitment in the workforce.

24.3% 26.7% 49.0% 21 0

Agree-disagree 2013 27 My organization's senior leaders maintain high standards of honesty and integrity. 30.2% 20.2% 49.5% 22 0

Agree-disagree 2013 28 *Managers communicate the goals and priorities of the organization. 41.3% 17.8% 41.0% 22 0

Agree-disagree 2013 29 Managers promote communication among different work units (for example, about projects, goals, needed resources).

30.2% 24.1% 45.6% 22 0

Good-poor 2013 30 Overall, how good a job do you feel is being done by the manager directly above your immediate supervisor?

43.2% 16.6% 40.3% 19 3

Agree-disagree 2013 31 I have a high level of respect for my organization's senior leaders. 37.1% 30.8% 32.2% 22 0

Agree-disagree 2013 32 Senior leaders demonstrate support for Work-Life programs. 30.7% 51.0% 18.3% 20 2

Satisfieddissatisfied2013 33 *How satisfied are you with your involvement in decisions that affect your work?

44.0% 23.5% 32.5% 21 N/A

Satisfieddissatisfied2013 34 *How satisfied are you with the information you receive from management on what's going on in your organization?

24.7% 40.4% 34.9% 20 N/A

Satisfieddissatisfied2013 35 *How satisfied are you with the recognition you receive for doing a good job?

34.2% 23.7% 42.1% 21 N/A

Satisfieddissatisfied2013 36 *Considering everything, how satisfied are you with your job?

43.5% 13.9% 42.7% 21 N/A

Satisfieddissatisfied2013 37 Considering everything, how satisfied are you with your pay?

53.5% 17.6% 28.9% 21 N/A

Satisfieddissatisfied2013 38 *Considering everything, how satisfied are you with your organization?

31.6% 29.8% 38.6% 21 N/A

* AES prescribed items as of 2017 (5 CFR Part 250, Subpart C)

** Unweighted count of responses excluding "Do Not Know"

The Trending Dashboard only includes items 1-38, excluding item 11.

Percentages are weighted to represent the Agency's population.

The rows above do not include results for any year when there were fewer than 10 completed surveys.

Source: 2020 OPM Federal Employee Viewpoint Survey
COVID-19 Pandemic: Background

N %

100% of my work time 5 5.1%

At least 75% but less than 100% 3 3.2%

At least 50% but less than 75% 1 0.9%

At least 25% but less than 50% 9 8.6%

Less than 25% 48 49.2%

I have not been physically present at my agency worksite during the 

pandemic 32 33.0%

Total 98 100.0%

N %

Leave under the Emergency Paid Sick Leave Act (part of the Families First 

Coronavirus Response Act) 0 0.0%

Annual leave 39 40.1%

Sick leave 34 34.5%

Weather and safety leave 4 3.7%

Administrative leave 5 4.8%

Other paid leave (e.g., comp time, credit hours) 7 7.1%

Unpaid leave (e.g., LWOP) 0 0.0%

I have not used leave because of the pandemic 54 53.3%

Total (percents will add to more than 100% because respondents could 

choose more than one response option) 100 --

N %

100% of my work time 2 4.7%

2020

If the response to item 41 was "I have not used leave because of the pandemic", item 41a was skipped.

41a. During the COVID-19 pandemic, what percentage of your total work time have you used leave because of 

the pandemic? 

When responding to questions 39 through 57, respondents were asked to think of their experiences during the 

COVID-19 pandemic (for much of the Federal government, pandemic responses began in March 2020), unless 

otherwise instructed.

39. During the COVID-19 pandemic, on average what percentage of your work time have you been physically 

present at your agency worksite (including headquarters, bureau, field offices, etc.)? 

2020

41. What type(s) of leave have you used because of the pandemic? (Mark all that apply) 

2020
At least 75% but less than 100% 1 2.4%

At least 50% but less than 75% 0 0.0%

At least 25% but less than 50% 1 1.9%

Less than 25% 42 91.0%

Total 46 100.0%

N %

I began an alternative work schedule 7 7.6%

I ended my usual alternative work schedule 3 3.0%

No change because of the pandemic 89 89.4%

Total 99 100.0%

42. How have you changed your participation in alternative work schedules (AWS) because of the COVID-19 

pandemic? Examples of AWS include compressed work and flexible work schedule. 

2020

Percentages are weighted to represent the Agency's population.

Source: 2020 OPM Federal Employee Viewpoint Survey
COVID-19 Pandemic: Telework

N % N % N %

I telework every work day 4 3.8% 80 81.3% 70 72.3%

I telework 3 or 4 days per week 0 0.0% 12 11.7% 21 21.1%

I telework 1 or 2 days per week 12 12.1% 6 6.0% 6 5.6%

I telework, but only about 1 or 2 days per month 42 41.8% 0 0.0% 0 0.0%

I telework very infrequently, on an unscheduled or short-term basis 22 22.1% 0 0.0% 0 0.0%

I do not telework because I have to be physically present on the job (e.g., 

law enforcement officers, TSA agent, border patrol agent, security 

personnel) 1 1.1% 0 0.0% 0 0.0%

I do not telework because of technical issues (e.g., connectivity, inadequate 

equipment) that prevent me from teleworking 0 0.0% 0 0.0% 0 0.0%

I do not telework because I did not receive approval to do so, even though I 

have the kind of job where I can telework 8 8.2% 0 0.0% 0 0.0%

I do not telework because I choose not to telework 11 10.9% 1 1.0% 1 1.0%

Total 100 100.0% 99 100.0% 98 100.0%

Telework Trends

N % N % N %

I telework every work day 4 3.8% 3 3.5% 2 2.1%

I telework 3 or 4 days per week 0 0.0% 0 0.0% 1 1.5%

I telework 1 or 2 days per week 12 12.1% 6 8.7% 9 10.1%

I telework, but only about 1 or 2 days per month 42 41.8% 34 45.0% 38 45.9%

I telework very infrequently, on an unscheduled or short-term basis 22 22.1% 22 27.5% 20 22.1%

I do not telework because I have to be physically present on the job (e.g., 

law enforcement officers, TSA agent, border patrol agent, security 

personnel) 1 1.1% 1 1.4% 2 2.8%

I do not telework because of technical issues (e.g., connectivity, inadequate 

equipment) that prevent me from teleworking 0 0.0% 0 0.0% 0 0.0%

I do not telework because I did not receive approval to do so, even though I 

have the kind of job where I can telework 8 8.2% 3 3.4% 3 3.6%

I do not telework because I choose not to telework 11 10.9% 8 10.5% 10 11.8%

Total 100 100.0% 77 100.0% 85 100.0%

The rows above do not include results for any year when there were fewer than 10 completed surveys.

Source: 2020 OPM Federal Employee Viewpoint Survey

40. Please select the response that BEST describes your teleworking schedule . 

2020

(BEFORE the COVID-19

pandemic) 2019 2018

Percentages are weighted to represent the Agency's population.

Trending for the Telework (Q40) question is based on the "BEFORE the COVID-19 pandemic" responses.

40. Please select the response that BEST describes your teleworking schedule (1) BEFORE the COVID-19 pandemic, (2) DURING the PEAK of the pandemic, and (3) AS OF the date you 

responded to this survey. 

BEFORE the COVID-19 pandemic

DURING the PEAK of the

pandemic 

AS OF the date you responded

to this survey 

2020 2020 2020
COVID-19 Pandemic: Employee Supports

N % N % N %

43A. Expanded telework 83 85.7% 2 2.1% 12 12.2%

43B. Expanded work schedule flexibilities 65 67.8% 3 3.0% 29 29.2%

43C. Expanded leave policies 30 31.1% 3 3.4% 64 65.4%

43D. More information on available leave policies 38 40.2% 3 3.4% 55 56.4%

43E. Expanded mental health resources (e.g., assistance with stress of 

COVID-19) 26 26.8% 8 8.6% 64 64.6%

43F. Expanded physical health resources (e.g., temperature checks, COVID19 illness testing) at my agency worksite 20 20.5% 15 15.1% 63 64.3%

43G. Timely communication about possible COVID-19 illness at my agency 

worksite 81 81.6% 7 7.0% 11 11.4%

43H. Protection of employees at higher risk for severe illness from COVID-19 

exposure 63 63.9% 4 4.3% 31 31.8%

43I. Limited access to my agency worksite buildings/facilities (e.g., closures, 

limits on activities with external visitors/groups) 68 69.3% 2 1.8% 28 28.9%

43J. Social distancing (e.g., limits on group size, reduced access to common 

areas) in my agency worksite 71 71.4% 3 2.9% 25 25.6%

43K. Rearranged workspaces to maximize social distancing 27 28.1% 7 7.1% 63 64.7%

43L. Encouraged use of personal protective equipment (PPE) or other safety 

equipment in my agency worksite 66 66.5% 3 2.8% 30 30.7%

43M. Cleaning and sanitizing supplies available to reduce risk of illness in 

my agency worksite 70 71.0% 5 4.6% 24 24.4%

43N. Training for all employees on health and safety protocols 51 51.7% 8 8.2% 39 40.2%

Percentages are weighted to represent the Agency's population.

Source: 2020 OPM Federal Employee Viewpoint Survey

43. How has your organization supported your well-being needs during the COVID-19 pandemic?

For each support listed, choose the best response from one of the 3 columns: (1) those supports you needed and have been available to you, (2) those needed but not available to 

you, and (3) those supports you have not currently needed. 

Needed and available to me 

 Needed, but not available 

to me Not needed by me now

2020 2020 2020
COVID-19 Pandemic: Employee Supports

N %

Strongly Agree 56 56.1%

Agree 33 33.9%

Neither Agree nor Disagree 6 5.9%

Disagree 4 4.0%

Strongly Disagree 0 0.0%

No Basis to Judge 0 --

Total 99 100.0%

N %

Strongly Agree 56 56.1%

Agree 34 34.7%

Neither Agree nor Disagree 5 5.2%

Disagree 4 4.0%

Strongly Disagree 0 0.0%

No Basis to Judge 0 --

Total 99 100.0%

N %

Strongly Agree 52 52.8%

Agree 37 37.7%

Neither Agree nor Disagree 7 7.4%

Disagree 2 2.0%

Strongly Disagree 0 0.0%

No Basis to Judge 0 --

Total 98 100.0%

2020

44. During the COVID-19 pandemic my organization's senior leaders have demonstrated commitment to 

employee health and safety.

2020

45. During the COVID-19 pandemic my organization's senior leaders have supported policies and procedures to 

protect employee health and safety.

2020

46. During the COVID-19 pandemic my organization's senior leaders have provided effective communications 

about the pandemic.
N %

Strongly Agree 60 61.2%

Agree 30 30.2%

Neither Agree nor Disagree 6 6.3%

Disagree 2 2.2%

Strongly Disagree 0 0.0%

No Basis to Judge 1 --

Total 99 100.0%

N %

Strongly Agree 60 62.9%

Agree 30 30.6%

Neither Agree nor Disagree 4 4.2%

Disagree 2 2.3%

Strongly Disagree 0 0.0%

No Basis to Judge 3 --

Total 99 100.0%

N %

Strongly Agree 58 61.5%

Agree 25 26.6%

Neither Agree nor Disagree 7 7.4%

Disagree 4 4.5%

Strongly Disagree 0 0.0%

No Basis to Judge 5 --

Total 99 100.0%

Percentages are weighted to represent the Agency's population.

"No Basis to Judge" responses are not included in percentage calculations.

Source: 2020 OPM Federal Employee Viewpoint Survey

47. During the COVID-19 pandemic my supervisor has shown concern for my health and safety.

2020

48. During the COVID-19 pandemic my supervisor has supported my efforts to stay healthy and safe while 

working.

2020

49. During the COVID-19 pandemic my supervisor has created an environment where I can voice my concerns 

about staying healthy and safe.

2020
COVID-19 Pandemic: Work Supports

N % N % N %

50A. Consistent communication (e.g., organizational status, what to expect) 82 86.2% 8 8.4% 5 5.4%

50B. Training for new/changed work or work processes because of the 

pandemic 47 48.6% 8 8.2% 41 43.2%

50C. Reallocation of resources (e.g., staffing, budget, materials) to support 

changes in work because of the pandemic 32 32.7% 12 12.4% 53 54.8%

50D. Help with commuting issues (e.g., alternatives to public transportation) 18 18.9% 3 3.1% 76 78.1%

50E. Options for work/business travel 18 19.1% 2 2.2% 76 78.8%

50F. Information on remote work policies, procedures, and expectations 76 78.5% 5 5.1% 16 16.4%

50G. Training on how to work remotely 54 57.3% 4 4.3% 36 38.5%

50H. Equipment and technology for working remotely (e.g., laptops, cell 

phone, Information Technology infrastructure) 89 90.7% 1 1.1% 8 8.2%

50I. Expanded collaboration tools (e.g., video conferencing, 

teleconferencing) 81 84.1% 7 7.2% 8 8.7%

50J. Expanded training for using remote work tools and applications 59 59.7% 9 9.5% 29 30.9%

50K. Expanded Information Technology (IT) support 74 76.4% 11 11.3% 12 12.2%

50L. Information about data security policies and procedures 81 85.7% 3 3.5% 10 10.8%

Percentages are weighted to represent the Agency's population.

Source: 2020 OPM Federal Employee Viewpoint Survey

50. How has your organization supported your work during the COVID-19 pandemic?

For each support listed choose the best response from one of the 3 columns: (1) those supports you needed and have been available to you, (2) those you needed but not available 

to you, and (3) those supports you have not currently needed. 

Needed and available to me 

 Needed, but not available 

to me Not needed by me now

2020 2020 2020
COVID-19 Pandemic: Work Supports

N %

Yes 4 4.0%

No 72 74.5%

Other 22 21.5%

Total 98 100.0%

51. Does the type of work you do require you to be physically present at a worksite (e.g., border patrol agent, 

TSA agent, meat inspector)?

2020

Percentages are weighted to represent the Agency's population.

Source: 2020 OPM Federal Employee Viewpoint Survey
COVID-19 Pandemic: Work Effects

N %

Extremely 1 1.1%

Very 0 0.0%

Somewhat 20 20.5%

Slightly 35 36.0%

Not at All 40 42.4%

No Basis to Judge 1 --

Total 97 100.0%

N %

Greatly Increased 17 17.9%

Somewhat Increased 32 33.6%

About the Same 44 47.5%

Somewhat Decreased 1 1.0%

Greatly Decreased 0 0.0%

No Basis to Judge 3 --

Total 97 100.0%

N %

Strongly Agree 39 47.6%

Agree 25 30.6%

Neither Agree nor Disagree 13 16.6%

Disagree 3 3.8%

Strongly Disagree 1 1.4%

No Basis to Judge 17 --

Total 98 100.0%

2020

52. How disruptive has the COVID-19 pandemic been to your ability to do your work?

2020

53. How have your work demands changed because of the COVID-19 pandemic?

2020

56. In the phased return of employees to the agency worksite (i.e., opening up government), my organization 

has made employee safety a top priority.
N %

Strongly Agree 39 41.0%

Agree 38 40.8%

Neither Agree nor Disagree 13 13.5%

Disagree 2 2.3%

Strongly Disagree 2 2.3%

No Basis to Judge 4 --

Total 98 100.0%

57. Based on my organization's handling of the COVID-19 pandemic, I believe my organization will respond 

effectively to future emergencies.

2020

Percentages are weighted to represent the Agency's population.

"No Basis to Judge" responses are not included in percentage calculations.

Source: 2020 OPM Federal Employee Viewpoint Survey
COVID-19 Pandemic: Work Effects

N %

Always 59 62.3%

Most of the Time 31 32.1%

Sometimes 5 5.6%

Rarely 0 0.0%

Never 0 0.0%

No Basis to Judge 3 --

Total 98 100.0%

N %

Always 67 71.2%

Most of the Time 24 25.2%

Sometimes 3 3.5%

Rarely 0 0.0%

Never 0 0.0%

No Basis to Judge 3 --

Total 97 100.0%

N %

Always 64 67.5%

Most of the Time 27 29.0%

Sometimes 3 3.5%

Rarely 0 0.0%

Never 0 0.0%

No Basis to Judge 4 --

Total 98 100.0%

Please answer the question below thinking of your experiences prior to the COVID-19 pandemic (for much of 

the Federal government, pandemic responses began in March 2020). 

54A. Prior to the COVID-19 pandemic, my work unit met the needs of our customers. 

2020

54B. Prior to the COVID-19 pandemic, my work unit contributed positively to my agency's performance. 

2020

54C. Prior to the COVID-19 pandemic, my work unit produced high-quality work. 

2020
N %

Always 67 69.7%

Most of the Time 26 26.8%

Sometimes 2 2.3%

Rarely 1 1.1%

Never 0 0.0%

No Basis to Judge 2 --

Total 98 100.0%

N %

Always 63 65.4%

Most of the Time 30 31.1%

Sometimes 3 3.4%

Rarely 0 0.0%

Never 0 0.0%

No Basis to Judge 2 --

Total 98 100.0%

N %

Always 61 63.4%

Most of the Time 33 34.3%

Sometimes 1 1.2%

Rarely 1 1.1%

Never 0 0.0%

No Basis to Judge 2 --

Total 98 100.0%

2020

Please answer the question below thinking of your experiences during the COVID-19 pandemic (for much of the 

Federal government, pandemic responses began in March 2020). 

54F. Prior to the COVID-19 pandemic, my work unit achieved our goals. 

54D. Prior to the COVID-19 pandemic, my work unit adapted to changing priorities. 

2020

54E. Prior to the COVID-19 pandemic, my work unit successfully collaborated. 

2020
N %

Always 56 59.6%

Most of the Time 33 33.6%

Sometimes 6 6.7%

Rarely 0 0.0%

Never 0 0.0%

No Basis to Judge 3 --

Total 98 100.0%

N %

Always 67 69.8%

Most of the Time 25 25.6%

Sometimes 4 4.6%

Rarely 0 0.0%

Never 0 0.0%

No Basis to Judge 1 --

Total 97 100.0%

N %

Always 69 71.6%

Most of the Time 23 23.8%

Sometimes 3 3.4%

Rarely 1 1.2%

Never 0 0.0%

No Basis to Judge 2 --

Total 98 100.0%

55A. During the COVID-19 pandemic, my work unit has met the needs of our customers. 

2020

55B. During the COVID-19 pandemic, my work unit has contributed positively to my agency's performance. 

2020

55C. During the COVID-19 pandemic, my work unit has produced high-quality work. 

2020

55D. During the COVID-19 pandemic, my work unit has adapted to changing priorities. 
N %

Always 70 71.7%

Most of the Time 23 23.8%

Sometimes 2 2.3%

Rarely 2 2.3%

Never 0 0.0%

No Basis to Judge 1 --

Total 98 100.0%

N %

Always 64 66.3%

Most of the Time 25 26.0%

Sometimes 5 5.4%

Rarely 2 2.3%

Never 0 0.0%

No Basis to Judge 2 --

Total 98 100.0%

N %

Always 62 64.7%

Most of the Time 29 29.5%

Sometimes 4 4.6%

Rarely 1 1.2%

Never 0 0.0%

No Basis to Judge 2 --

Total 98 100.0%

55F. During the COVID-19 pandemic, my work unit has achieved our goals. 

2020

Percentages are weighted to represent the Agency's population.

"No Basis to Judge" responses are not included in percentage calculations.

Source: 2020 OPM Federal Employee Viewpoint Survey

2020

2020

55E. During the COVID-19 pandemic, my work unit has successfully collaborated. 
Core Q1-10, 12-38 Trend

Very Satisfied 40 43.4% 41.0% 16 23.8% 20.9% 19 26.8% 23.7

Satisfied 26 28.5% 26.9% 20 29.4% 25.8% 25 33.4% 29.6

Neither Satisfied nor Dissatisfied 13 14.0% 13.2% 17 25.6% 22.5% 14 19.9% 17.6

Dissatisfied 11 11.9% 11.3% 8 11.3% 9.9% 11 13.8% 12.2

Very Dissatisfied 2 2.3% 2.1% 7 10.0% 8.8% 5 6.2% 5.5

92 100.0% 94.6% 68 100.0% 87.9% 74 100.0% 88.6

I choose not to participate in this program 2 -- 2.0% 5 -- 7.0% 7 -- 8.6

This program is not available to me 2 -- 2.3% 4 -- 5.1% 2 -- 2.9

I am unaware of this program 1 -- 1.1% 0 -- 0.0% 0 -- 0.0

97 100.0% 100.0% 77 100.0% 100.0% 83 100.0% 100.0

% N %

75.0% 58 75.8%

48.6% 47 61.2%

4.3% 2 2.6%

5.1% 1 1.2%

0.0% 0 0.0%

17.9% 10 12.8%

-- 77 --

Very Satisfied 50 59.6% 51.7% 30 46.1% 39.1% 29 40.5% 35.5

Satisfied 29 33.4% 29.0% 31 47.6% 40.4% 35 47.4% 41.6

Neither Satisfied nor Dissatisfied 5 6.0% 5.2% 3 4.5% 3.9% 9 12.1% 10.6

Dissatisfied 1 1.1% 0.9% 0 0.0% 0.0% 0 0.0% 0.0

Very Dissatisfied 0 0.0% 0.0% 1 1.7% 1.4% 0 0.0% 0.0

85 100.0% 86.8% 65 100.0% 84.8% 73 100.0% 87.7

I choose not to participate in these programs 10 -- 9.9% 10 -- 12.7% 8 -- 10.0

These programs are not available to me 3 -- 3.4% 2 -- 2.5% 1 -- 1.3

I am unaware of these programs 0 -- 0.0% 0 -- 0.0% 1 -- 1.0

98 100.0% 100.0% 77 100.0% 100.0% 83 100.0% 100.0

Very Satisfied 33 43.0% 33.9% 29 43.2% 37.8% 34 42.3% 40.7

Satisfied 30 38.7% 30.5% 30 44.5% 38.9% 35 41.9% 40.3

Neither Satisfied nor Dissatisfied 10 13.1% 10.3% 5 7.9% 6.9% 9 12.0% 11.6

Dissatisfied 3 3.8% 3.0% 2 2.8% 2.4% 3 3.8% 3.7

Very Dissatisfied 1 1.4% 1.1% 1 1.7% 1.4% 0 0.0% 0.0

77 100.0% 78.8% 67 100.0% 87.4% 81 100.0% 96.2

I choose not to participate in these programs 17 -- 16.9% 10 -- 12.6% 4 -- 3.8

These programs are not available to me 3 -- 3.2% 0 -- 0.0% 0 -- 0.0

I am unaware of these programs 1 -- 1.1% 0 -- 0.0% 0 -- 0.0

98 100.0% 100.0% 77 100.0% 100.0% 85 100.0% 100.0

Very Satisfied 9 23.6% 9.3% 4 15.5% 5.2% 8 18.9% 9.6

Satisfied 9 22.8% 9.0% 5 20.8% 6.9% 16 38.2% 19.4

Neither Satisfied nor Dissatisfied 20 53.6% 21.1% 15 55.5% 18.5% 18 42.9% 21.7

Dissatisfied 0 0.0% 0.0% 1 3.9% 1.3% 0 0.0% 0.0

Very Dissatisfied 0 0.0% 0.0% 1 4.4% 1.5% 0 0.0% 0.0

38 100.0% 39.4% 26 100.0% 33.4% 42 100.0% 50.6

I choose not to participate in these programs 51 -- 51.8% 43 -- 57.0% 27 -- 30.6

These programs are not available to me 3 -- 3.2% 2 -- 2.6% 1 -- 1.0

I am unaware of these programs 5 -- 5.5% 5 -- 7.0% 15 -- 17.8

97 100.0% 100.0% 76 100.0% 100.0% 85 100.0% 100.0

Very Satisfied 5 18.1% 5.2% 4 17.5% 4.7% 6 15.5% 6.3

Satisfied 9 34.7% 10.1% 3 17.5% 4.7% 10 30.4% 12.4

Neither Satisfied nor Dissatisfied 13 47.2% 13.6% 13 59.6% 16.0% 18 54.1% 22.0

Dissatisfied 0 0.0% 0.0% 0 0.0% 0.0% 0 0.0% 0.0

Very Dissatisfied 0 0.0% 0.0% 1 5.4% 1.5% 0 0.0% 0.0

27 100.0% 28.9% 21 100.0% 26.9% 34 100.0% 40.7

I choose not to participate in these programs 60 -- 61.2% 45 -- 59.5% 38 -- 43.2

These programs are not available to me 5 -- 5.3% 5 -- 6.2% 2 -- 2.2

I am unaware of these programs 4 -- 4.6% 5 -- 7.4% 11 -- 13.9

96 100.0% 100.0% 76 100.0% 100.0% 85 100.0% 100.0

Very Satisfied 3 16.3% 3.1% 2 10.4% 2.5% 2 6.8% 2.0

Satisfied 1 6.1% 1.2% 2 13.5% 3.3% 5 20.6% 5.9

Neither Satisfied nor Dissatisfied 14 77.6% 14.8% 14 70.1% 17.1% 16 69.1% 19.8

Dissatisfied 0 0.0% 0.0% 0 0.0% 0.0% 1 3.4% 1.0

Very Dissatisfied 0 0.0% 0.0% 1 6.0% 1.5% 0 0.0% 0.0

18 100.0% 19.1% 19 100.0% 24.4% 24 100.0% 28.6

I choose not to participate in these programs 59 -- 61.3% 42 -- 56.3% 31 -- 35.3

These programs are not available to me 6 -- 6.6% 4 -- 4.8% 6 -- 6.8

I am unaware of these programs 12 -- 13.0% 11 -- 14.5% 24 -- 29.3

95 100.0% 100.0% 76 100.0% 100.0% 85 100.0% 100.0

Item Response Total

Total

N

Satisfaction

%

All Response

Options % N

Satisfaction

%

All Respons

Options 

All Respons

Options 

Item Response Total

Total

64. How satisfied are you with the following Work-Life programs in your agency? Elder Care Programs (for example, elder/adult 

care, support groups, resources)

2020 2019 2018

N

Satisfaction

%

All Response

Options %

All Response

Options % N

Satisfaction

%

All Response

Options % N

Satisfaction

%

Item Response Total

Total

63. How satisfied are you with the following Work-Life programs in your agency? Child Care Programs (for example, child care 

center, parenting classes and support groups, back-up care, subsidy, flexible spending account)

2020 2019 2018

N

Satisfaction

%

Satisfaction

%

All Response

Options % N

Satisfaction

%

All Response

Options % N

N

Satisfaction

%

All Respons

Options 

Item Response Total

Total

62. How satisfied are you with the following Work-Life programs in your agency? Employee Assistance Program - EAP (for example, 

short-term counseling, referral services, legal services, education services)

2020 2019 2018

N

61. How satisfied are you with the following Work-Life programs in your agency? Health and Wellness Programs (for example, 

onsite exercise, flu vaccination, medical screening, CPR training, health and wellness fair)

2020 2019 2018

N

Satisfaction

%

All Response

Options % N

Satisfaction

%

All Response

Options %

Satisfaction

%

All Respons

Options 

All Response

Options % N

Satisfaction

%

All Respons

Options 

Item Response Total

Total

Note: This item was not in the 2018 OPM FEVS.

60. How satisfied are you with the following Work-Life programs in your agency? Alternative Work Schedules (for example, 

compressed work schedule, flexible work schedule)

2020 2019 2018

N

Satisfaction

%

All Response

Options % N

Satisfaction

%

Elder Care Programs (for example, elder/adult care, support groups, resources) 0

None listed above 18

Total (percents will add to more than 100% because respondents could choose more than one response option) 98

Health and Wellness Programs (for example, onsite exercise, flu vaccination, medical screening, CPR training, Health and wellness 

fair) 47

Employee Assistance Program - EAP (for example, short-term counseling, referral services, legal services, education services) 4

Child Care Programs (for example, child care center, parenting classes and support groups, back-up care, subsidy, flexible spending 

account) 5

59. Which of the following Work-Life programs have you participated in or used at your agency within the last 12 months? (Mark 

all that apply)

2020 2019

N

Alternative Work Schedules (for example, compressed work schedule, flexible work schedule) 73

All Response

Options % N

Satisfaction

%

All Respons

Options 

Item Response Total

Total

When responding to questions 58 through 64 about Work-Life programs, respondents were asked to share their work experiences since the last 

OPM FEVS administration (June 2019).

58. How satisfied are you with the Telework program in your agency?

2020 2019 2018

N

Satisfaction

%

All Response

Options % N

Satisfaction

%
Core Q1-10, 12-38 Trend

Percentages are weighted to represent the Agency's population.

The rows above do not include results for any year when there were fewer than 10 completed surveys.

Source: 2020 OPM Federal Employee Viewpoint Survey
Work-Life

N %

I do not have any child care responsibilities 71 74.8%

No arrangements needed to manage child care responsibilities (e.g., older 

children) 10 9.9%

Child care in my own home (e.g., other parent, relative, nanny, au pair) 8 9.0%

Alternative work arrangement (e.g., telework, flexible work schedule) 10 10.8%

Child care center 2 2.0%

Paid leave 6 6.5%

Unpaid leave 0 0.0%

Child care in someone else’s home (e.g., relative or neighbor, professional 

child care provider) 1 1.0%

Respite care (temporary care of a sick or disabled child, providing relief for 

their usual caregiver) 0 0.0%

Agency emergency back-up care program 0 0.0%

Resource and referral services for dependent child care 0 0.0%

Other services/arrangements 1 1.0%

Total (percents will add to more than 100% because respondents could 

choose more than one response option) 95 --

65. Which of the following paid and unpaid child care arrangements have you used to perform your work 

responsibilities during the COVID-19 pandemic? (Mark all that apply) 

2020

Percentages are weighted to represent the Agency's population.

Note: "I do not have any child care responsibilities" and "No arrangements needed to manage child care responsibilities (e.g., 

older children)" response options are mutually exclusive; respondents could not select either of these options and any other 

response option.

Source: 2020 OPM Federal Employee Viewpoint Survey
Work-Life

N %

I do not have any elder/adult care responsibilities 83 85.2%

No arrangements needed to manage elder/adult care responsibilities (e.g., 

elder can manage tasks of everyday living) 6 6.1%

Alternative work arrangement (e.g., telework, flexible work schedule) 5 5.5%

Elder/adult day care center 0 0.0%

Paid leave 5 5.5%

Unpaid leave 0 0.0%

Long-term care insurance 0 0.0%

Respite care (temporary care of a sick or disabled adult/elder, providing relief 

for their usual caregiver) 0 0.0%

Other services/arrangements 2 2.1%

Total (percents will add to more than 100% because respondents could 

choose more than one response option) 97 --

66. Which of the following paid and unpaid elder/adult care arrangements have you used to perform your 

work responsibilities during the COVID-19 pandemic? (Mark all that apply) 

2020

Percentages are weighted to represent the Agency's population.

Note: "I do not have any elder/adult care responsibilities" and "No arrangements needed to manage elder/adult care 

responsibilities (e.g., elder can manage tasks of everyday living)" response options are mutually exclusive; respondents could 

not select either of these options and any other response option.

Source: 2020 OPM Federal Employee Viewpoint Survey
Work-Life

N %

I do not have responsibility for school-aged children 49 --

Extremely 1 2.8%

Very 2 5.8%

Somewhat 9 25.7%

Slightly 12 36.2%

Not at All 10 29.5%

Does Not Apply 14 --

Total 97 100.0%

N %

I do not have responsibility for children who need day care 62 --

Extremely 1 5.1%

Very 2 10.7%

Somewhat 3 16.9%

Slightly 7 39.7%

Not at All 5 27.6%

Does Not Apply 17 --

Total 97 100.0%

Source: 2020 OPM Federal Employee Viewpoint Survey

67. During the COVID-19 pandemic, how disruptive have school closures/changes been to your ability to do 

your work?

2020

68. During the COVID-19 pandemic, how disruptive have changes to your children's day care been to your 

ability to do your work?

2020

Percentages are weighted to represent the Agency's population.

"I do not have responsibility for school-aged children", "I do not have responsibility for children who need day care", and "Does 

Not Apply" responses are not included in percentage calculations.
Core Q1-10, 12-38 Trend

Headquarters

Field

Full-time telework (e.g., home office, telecenter)

Total

Senior Leader

Manager

Supervisor

Team Leader

Non-Supervisor

Total

Federal Wage System

GS 1-6

GS 7-12

GS 13-15

Senior Executive Service

Senior Level (SL) or Scientific or Professional (ST)

Other

Total

No Prior Military Service

Currently in National Guard or Reserves

Retired

Separated or Discharged

Total

The spouse of a current active duty service member of the U.S. Armed Forces

The spouse of a service member who retired or separated from active duty in the U.S. Armed Forces with a disability rating of 100 

percent

The widow(er) of a service member killed while on active duty in the U.S. Armed Forces

None of the categories listed

Total

Yes

No

Total

Less than 1 year

1 to 3 years

4 to 5 years

6 to 10 years

11 to 14 years

15 to 20 years

More than 20 years

Total

31.6%

100.0%

0.0%

14.7%

11.6%

15.8%

14.7%

11.6%

Have you been hired under the Military Spouse Non-Competitive Hiring Authority? %

0.0%

100.0%

100.0%

How long have you been with the Federal Government (excluding military service)? %

0.0%

95.8%

100.0%

If the response to the previous question on if you are a military spouse was "None of the categories listed," this item was skipped.

18.9%

100.0%

Are you: %

1.1%

3.2%

100.0%

What is your US military service status? %

70.5%

0.0%

10.5%

1.1%

35.8%

62.1%

1.1%

0.0%

0.0%

What is your pay category/grade? %

0.0%

100.0%

What is your supervisory status? %

3.1%

4.2%

10.4%

My Employment Demographics

Where do you work? %

71.6%

9.5%

18.9%

12.5%

69.8%

100.0%
Core Q1-10, 12-38 Trend

Less than 1 year

1 to 3 years

4 to 5 years

6 to 10 years

11 to 14 years

15 to 20 years

More than 20 years

Total

Before the

COVID-19

Pandemic

%

Today

%

No 61.5% 62.8%

Yes, to retire 7.3% 10.6%

Yes, to take another job within the Federal Government 19.8% 18.1%

Yes, to take another job outside the Federal Government 5.2% 1.1%

Yes, other 6.3% 7.4%

Total 100.0% 100.0%

Yes

No

Total

Before the

COVID-19

Pandemic

%

Today

%

Less than 1 year 3.2% 3.3%

1 year 3.2% 5.4%

2 years 10.5% 8.7%

3 years 5.3% 3.3%

4 years 2.1% 2.2%

5 years 9.5% 8.7%

More than 5 years 66.3% 68.5%

Total 100.0% 100.0%

Yes

No

Total

Yes 5.4%

40.0%

60.0%

100.0%

My Personal Demographics

Are you of Hispanic, Latino, or Spanish origin? %

I am planning to retire:

If the response to your retirement plans did not differ between "Before the COVID-19 Pandemic" and "Today," this item was skipped.

Has your retirement plan changed because of the COVID-19 pandemic? %

Has your intention to leave your organization within the next year changed because of the COVID-19 pandemic? %

50.0%

50.0%

100.0%

Please select the response that best describes your retirement plans (1) before the COVID-19 pandemic and (2) today (the date you 

responded to this survey).

Please select the response that best describes your intention to leave your organization (1) before the COVID-19 pandemic and (2) 

today (the date you responded to this survey).

Are you considering leaving your organization within the next year, and if so, why?

If the response to your considering leaving your organization did not differ between "Before the COVID-19 Pandemic" and "Today," this 

item was skipped.

17.7%

14.6%

12.5%

12.5%

16.7%

100.0%

How long have you been with your current agency (for example, Department of Justice, Environmental Protection Agency)? %

4.2%

21.9%
Core Q1-10, 12-38 Trend

No

Total

White

Black or African American

All other races

Total

29 years and under

30-39 years old

40-49 years old

50-59 years old

60 years or older

Total

Less than High School/ High School Diploma/ GED

Certification/ Some College/ Associate's Degree

Bachelor's Degree

Advanced Degrees (Post Bachelor's Degree)

Total

Yes

No

Total

Male

Female

Total

Yes

No

Total

Straight, that is not gay or lesbian

Gay or Lesbian

Bisexual

Something else

Total

Percentages for demographic questions are unweighted.

No suppression was applied to My Employment Demographics.

Source: 2020 OPM Federal Employee Viewpoint Survey

100.0%

Note: Results are suppressed for each demographic category with fewer than 4 responses.

Which one of the following do you consider yourself to be? %

95.6%

0.0%

--

--

Are you transgender? %

--

--

--

Note: All results are suppressed when any single demographic category has fewer than 4 responses.

100.0%

Are you: %

42.9%

57.1%

100.0%

--

Note: All results are suppressed when any single demographic category has fewer than 4 responses.

Are you an individual with a disability? %

26.9%

73.1%

What is the highest degree or level of education you have completed? %

--

--

--

--

--

--

--

--

--

Note: All results are suppressed when any single demographic category has fewer than 4 responses.

17.2%

18.3%

100.0%

What is your age group? %

--

94.6%

100.0%

Please select the racial category or categories with which you most closely identify. %

64.5%