[Federal Register Volume 71, Number 18 (Friday, January 27, 2006)]
[Notices]
[Pages 4594-4595]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 06-772]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Proposed Collection; Comment Request; Request for Generic 
Clearance To Conduct Voluntary Customer/Partner Surveys

SUMMARY: In compliance with the requirement of section 3506(c)(2)(A) of 
the Paperwork Reduction Act of 1995 to provide opportunity for public 
comment on proposed data collection projects, the National Library of 
Medicine (NLM), the National Institutes of Health (NIH) will publish 
periodic summaries of proposed projects to be submitted to the Office 
of Management and Budget (OMB) for review and approval.

Proposed Collection

    Title: Voluntary Customer Satisfaction Surveys.
    Type of Information Collection Request: Extension. OMB Control No. 
0925-0476, with an expiration date of May 31, 2006.
    Need and Use of Information Collection: Executive Order 12962 
directed agencies that provide significant services directly to the 
public to survey customers to determine the kind and quality of 
services they want and their level of satisfaction with existing 
services. Additionally, since 1994, the NLM has been a ``Federal 
Reinvention Laboratory'' with a goal of improving its methods of 
delivering information to the public. An essential strategy in 
accomplishing reinvention goals is the ability to periodically receive 
input and feedback from customers about the design and quality of the 
services they receive.
    The NLM provides significant services directly to the public 
including health providers, researchers, universities, other federal 
agencies, state and local governments, and to others through a range of 
mechanisms, including publications, technical assistance, and Web 
sites. These services are primarily focused on health and medical 
information dissemination activities. The purpose of this submission is 
to obtain OMB's generic approval to continue to conduct satisfaction 
surveys of NLM's customers. The NLM will use the information provided 
by individuals and institutions to identify strengths and weaknesses in 
current services and to make improvements where feasible. The ability 
to periodically surveys NLM's customers is essential to continually 
update and upgrade methods of providing high quality service.
    Frequency of Response: Annually or biennially.
    Affected Public: Individuals or households; businesses or other for 
profit; State or local governments; Federal agencies; non-profit 
institutions; small businesses or organizations.
    Type of Respondents: Organizations, medical researchers, physicians 
and other health care providers, librarians, students, and the general 
public. Annual reporting burden is as follows:

----------------------------------------------------------------------------------------------------------------
                                                                                              Estimated
            Title of survey                       Type of survey               Number of      response    Burden
                                                                              respondents       time      hours
----------------------------------------------------------------------------------------------------------------
ClinicalTrials.gov and Protocol         Web-based                                      2000       .167       334
 Registration System.
Consumer Information Health Seeking     Web-based                                       500       .5         250
 Process.
Consumer Knowledge of Health-Related    Interviews/Questionnaires (in                   200       .5         100
 Concepts.                               person)
Comprehension of Consumer Health        Interviews/Scenarios (in person)                 40      1            40
 Materials Online.
Patient Information Seeking and         Interview/Observation (in person)      150 (15 x 10       .5          75
 Symptom Management Decision Making.                                              sessions)
                                        18 (3 x 6 sessions)                ................       .5           9
                                                                                                        --------
                                        .................................  ................  ..........       84
Evaluation of Genetics Home Reference   Web-based                          950 (200 + 500 +       .5         100
 Survey.                                                                               250)       .4175      209
                                                                                                  .4175      104
                                                                                                        --------
                                        .................................  ................  ..........      413
PubMed................................  Web-based                                     2,000       .0835      167
Entrez................................  Web-based                                     1,500       .0835      128

[[Page 4595]]

 
NCBI Web Site.........................  Web-based                                     1,500       .0835      128
NLM Service Desk Survey...............  Interactive Voice Response                      400       .0835       33
                                         telephone
NLM Electronic Mail Customer Survey...  Electronic Mail                               1,000       .0835       84
Exhibition Surveys (3)................  Exit Interview                        1500 (500 x 3       .167       251
                                                                                  sessions)
AIDSinfo and HIV/AIDS Web sites.......  Web-based                                     2,000       .0835      167
TOXNET and related Web sites..........  Web-based                                     2,000       .0835      167
SIS Web site..........................  Web-based                                     2,000       .0835      167
NLM outreach services.................  Web-based                                     2,000       .0835      167
                                                                                                        --------
    Total.............................  .................................            19,758  ..........    2,680
----------------------------------------------------------------------------------------------------------------

    There are no capital costs to report. There are no operating or 
maintenance costs to report.

Request for Comments

    Written comments and/or suggestions from the public and affected 
agencies are invited on one or more of the following points: (1) 
Whether the proposed collection of information is necessary for the 
proper performance of the function of the agency, including whether the 
information will have practical utility; (2) The accuracy of the 
agency's estimate of the burden of the proposed collection of 
information; (3) Ways to enhance the quality, utility, and clarity of 
the information to be collected; and (4) Ways to minimize the burden of 
the collection of information on those who are to respond, including 
the use of appropriate automated, electronic, mechanical, or other 
technological collection techniques or other forms of information 
technology.

FOR FURTHER INFORMATION CONTACT: To request additional information on 
the proposed collection of information contact Carol Vogel, National 
Library of Medicine, Building 38A, Room B2N12, 8600 Rockville Pike, 
Bethesda, MD 20894, or call 301-402-9680 (not a toll-free number). You 
also may e-mail your request to <a href="/cdn-cgi/l/email-protection#5d2b323a38313e1d303c343173333435733a322b"><span class="__cf_email__" data-cfemail="087e676f6d646b486569616426666160266f677e">[email protected]</span></a>.

Comments Due Date

    Comments regarding this information collection are best assured of 
having their full effect if received within 60 days of the date of this 
publication.

    Dated: January 20, 2006.
Todd Danielson,
Executive Officer, National Library of Medicine, National Institutes of 
Health.
[FR Doc. 06-772 Filed 1-26-06; 8:45 am]
BILLING CODE 4140-01-M


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