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**Managing your Message: How to Work with the News Media**
December 2019 | Volume 12 | Issue 11

An incident or event that attracts media attention can  happen anytime, anywhere, even in the smallest towns. The school shooting in  Columbine Valley, Colorado is but one example of a small police department  finding itself in the middle of a huge news story. 

 However, the news about law enforcement is not always  grim; there are many more positive stories that deserve to be publicized too.  In any case, it is important to know how to manage your message. 

 The news media has a huge influence on how the public  perceives the police. Getting the facts out in a way that is fair to everyone, including  victims, suspects, the community, and your department, is of utmost importance.  Here are some basic guidelines to help you manage your message.
 Establish Good Relationships with the Media
 Develop relationships with the news agencies and reporters who cover  your department before you need them, and maintain them by checking in  periodically for casual talks in non–breaking-news times. According to Gary  Nurenberg, a partner in Media Training for Law Enforcement, LLC, news outlets  value relationships with law enforcement and welcome story pitches. 
 Prepare Everybody for  Anything
 All officers, detectives, and other personnel, as well as  departmental leaders, need to know how to communicate well with the media and  the community under a variety of circumstances—not only to keep the public  informed about your activities, but to support a positive image in your community.  And media training is an investment that can pay off in many ways. Many law enforcement  associations offer such training. 

 You need an  established mechanism to respond to big or breaking news 24 hours a day—maybe a  rotating on-call officer or a monitored e-mail that can alert you to inquiries.  If you don’t respond fast, someone else will control the narrative and you will  have lost control of the story at the outset.
 Choose Your  Spokespeople
 Your chief should be your primary spokesperson, but other department  leaders, officers, or subject matter experts who can discuss details you can’t,  such as the fire marshal or a health professional, may be called upon to answer  questions or address the media. 

 Those chosen should be strategic thinkers who are able to  handle stress well, project the image of being in command, and have a good  recall of details. If an incident occurs, get your facts together before writing  a report or news release, or meeting with the press. Also check with legal  counsel to be sure you don’t run afoul of state laws, union contracts, privacy  requirements, etc.—but be adamant about getting a timely response from them.  
 Hold an Internal  Messaging Meeting
 Meet with all relevant subject matter experts—transportation,  mental health, etc.—to get their help in crafting your message. Make sure your  spokespeople are on board with the message, and have them practice how to  respond to a variety of questions, including hostile ones. Most importantly, they  must know departmental policy about the affected issues so they don’t  contradict it.
 Get on Record ASAP
 Today, anybody with a cell phone camera can record an event—and  once it’s on YouTube, it will spread like wildfire. If your department doesn’t  get the facts out first, you may be seen as trying to hide something, and  rumors and inaccuracies can grow out of control.  

 Whoever speaks first frames the story and owns it. And if  it’s a negative story, being the first to report it will minimize its impact,  demonstrate transparency, and increase your credibility. A tweeted  announcement, followed by a news release posted on the department’s web site  and sent to the news media, is a good way to start.
 But, Inform All  Stakeholders 
 Take time to inform local government officials as well as  your entire staff at the same time by sending your news release to them via email  when you post it and send it to the media. They need to have the correct  information before reporters, special interest groups, or members of the  community start asking questions. 
 Don’t Share  Everything 
 Though the department must be seen as not hiding anything  that should be public record, it is vital that you not divulge information that  could hinder your investigation, violate privacy concerns, identify witnesses  and informants, or cause problems for the victims. 

 Reporters want a good story—the most sensational details.  But telling them that a bloody knife was found in the next door neighbor’s  yard, etc. can interfere with your investigation. Anything you say or show to  the media becomes public information.
 Create Two Speaking  Areas at the Scene
 If you have a press conference at the scene of an accident  or crime, designate an area for your team to discuss their statements  beforehand. Then create a separate area away from the crime scene for speaking  to the press, one that provides a visually interesting background or a good  image that relates to the crime scene but keeps photographers from getting too  close to it.
 Never Wing It
 Being truthful goes without saying. But you may be  pressured to provide answers you don’t have or don’t want to share. If you  don’t know something don’t hesitate to say so. But don’t appear uncooperative or  evasive either—say you’ll try to get back to the questioner with the answer. If  you have to retract something later, your first statement can be repeated along  with your retraction.
 Be Professional,  but Relaxed
 Stay calm and professional, not stiff. Act natural, and be  aware that body language, tone, and word choice could send the wrong message. You  don’t want to come across as hostile or defensive. Especially during tragic or  frightening events, the speaker’s job is to calm the public as well as inform  them. 

 How you look and move are important. Stand at ease with  your arms by your side, and move them only to gesture or emphasize a point—but  do this in an open-armed, inclusive way. Avoid pointing fingers, shifting your  feet, or crossing your arms.  
 Make it Memorable 
 Make your story as simple and brief as possible while  providing all important information and details. Your audience will only recall  up to three key facts, which should be repeated to reinforce them. Too much  information can overwhelm listeners or readers and the main points can be lost,  especially in press conferences. 
 Avoid Acronyms 
 Avoid legal terms, acronyms, and law enforcement lingo  that the public may not understand. And whether your words are written or  spoken, think of how they will sound when quoted. Consider providing your own  quotable “sound bites.”  
 Provide Important  Details 
 Whether it’s written in a news release or spoken to the  camera, be sure you include details that tell the full story—especially if they  explain the actions taken. If the story concerns a problem with the department,  describe how you plan to rectify it. 
 Show *and* Tell 
 Think visually and provide photos or video such as bodycam  footage, if possible. And if you can, demonstrate your response by showing what  your people are doing to handle the situation, such as pulling people out of harm’s  way. 
 Speak to People,  Not to Cameras 
 Assume that the camera is always on—and beware of the “hot  mike,” left on when you think it is off. Look at the questioner when you reply,  not at the camera. You will not only come across better, but may be able to see  whether this person gets what you are saying. If they look confused, ask them to  repeat your words or read their notes. 
 When It’s Good News, Get the Attention You Want
 Social media is ideal for publicizing your story or event,  and if it’s newsworthy, it may be picked up by local news people. To increase  the odds, make the story or the event sound enticing. Important community news,  humorous stories, or events that tug on the heartstrings are most likely to be  covered.

 Send a news brief, a one page description with the Who,  What, When, Where and an attention-getting headline to your paper’s city editor  or the TV station’s assignment editor. Mention if you have photos or video. And  if you want TV coverage of an event, keep the timing of the news cycle in mind  when planning it. The best time for them to cover to cover an event is between  9:30 a.m. and 2:30 p.m. “And don’t hesitate to reach out,” says Nurenberg. “News  organizations are hungry for good, positive stories about police.”

 For more information, please see the resources below: 
- Strategic  Communications Practices: A Toolkit for Police Executives
- Effective  Media Skills for Law Enforcement

Faye Elkins        Sr. Technical Writer 

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The Community Policing Dispatch is the e-newsletter of the COPS Office. 

The Community Policing Dispatch is the e-newsletter of the COPS Office. 

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