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**Michigan State Police: Communication Makes the Difference**
 July 2019 | Volume 12 | Issue 6

*The COPS Office is pleased to feature the Michigan State Police  (MSP) as the July 2019 winner of the Community Policing in Action Photo  Contest. The winning photo features Michigan State Trooper Darzeil Hall  engaging in a friendly game of basketball with neighborhood children.*

The Michigan State Police (MSP) handle every corner of the state,  from the rural farmlands to the urban inner cities. “We go everywhere,” says  Sergeant Martin Miller, who is a 20-year veteran of the MSP. With such an  expansive area to cover, reaching the communities is no easy feat, so in 2010  the organization began expanding its efforts in community outreach.

 The MSP adopted a community policing model and started the Community  Service Troopers (CST) within the Grants and Community Services Division. “We  can’t just arrest our way out of trouble in our cities. We have got to help  educate and be involved and be a part of those communities that we serve,” says  Sgt. Miller. 

 There are approximately 32 CSTs, who are assigned to  regions across the state to help strengthen ties with the community and to  serve as the point of contact. “These CSTs are responsible for being that  [central figure], so [residents] know who to call and can see a face that they  know, instead of just a uniform in the streets,” explains Sgt. Miller. “They  are the sounding board and connection to the community.” 

The responsibilities of a CST are numerous. “Anything we  can do to help promote safety through the whole community,” says Sgt. Miller.  The initiatives range from educating students to building community  partnerships, opening lines of communication through community meetings,  promoting crime prevention, drug and violence awareness, leading collaborative initiatives  within their assigned region, and much more. Miller supervises these efforts and assists the CSTs  in the field by distributing the division’s resources and supplies and  providing initiatives that involve the communities of Michigan. He also oversees  the CAUTION (Community Action United Team in Our Neighborhood) initiative and  the Teaching, Educating, and Mentoring (TEAM) School Liaison Program.

 CAUTION is a faith-based partnership that CSTs lead within  their region. Members of all faiths are invited to volunteer and act as a quick  response team in times of crisis and to serve as a liaison between law  enforcement and residents. “This is a group of community leaders, pastors, [and  more,] so when something bad does happen, we have all around communication from  the government down to the homeowners,” explains Sgt. Miller. The program  fosters an open dialogue and provides a calming influence for residents during  critical incidents. 

 The TEAM program is a part of the educator role that CSTs  take on. The program requires comprehensive training that takes 40 hours to  complete and introduces more than 30 lesson plans ranging from traditional  topics like personal safety to current issues such as social media use. The  TEAM initiative is a “two-way street; you have kids moving forward [and  learning] and then officers interacting with the city, teaching and [learning  themselves].” 

 The winning photo “really exemplifies what we’ve been  doing” with relationship building in the communities. In the photo, Trooper Darzeil  Hall partakes in a friendly game of basketball with the children in his patrol  region. “You had communities that were at odds with law enforcement. But we  started getting into [those regions] and showing a different side of the  police,” says Sgt. Miller. The troopers donated a basketball hoop to the  children and sponsored a BBQ cookout to reinforce this relationship.

 The CSTs have seen success with their community policing  initiatives, but there are challenges that come with the job. “We are constantly  trying to prove our part within the community, but when we have to be the ‘hard  guy’ because an [incident] has happened—it does create a kind of conflict,”  explains Sgt. Miller. There are times when a law is broken and force might be  needed and “that may be a tough one for a citizen to understand.” But even  during those times, Miller recognizes that it all comes back to educating the  public and communicating with them about these issues. 

 “It's a matter of our communication. It has made all the  difference. We listen to what [the community members] say. [They] listen to  what we have to say, and together through these lines of communication, hopefully,  we all come to what the community needs.”

*Written with contributions from Michigan State Police Sergeant Martin  Miller. Photo courtesy of Michigan State Police.*

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The Community Policing Dispatch is the e-newsletter of the COPS Office. 

The Community Policing Dispatch is the e-newsletter of the COPS Office. 

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