JET AVIATION FLIGHT SERVICES 

ASSISTANCE PLAN FOR FAMILIES OF PASSENGERS INVOLVED IN 

AIRCRAFT ACCIDENTS .Z::~;~-i L 

1. Overview 

This Assistance Plan for Families of Passengers Involved in Aircraft 

Accidents ("Plan") outlines the procedures which Jet Aviation Flight Services. ("Jet") 

will follow in response to the needs of passengers' families following an aviation disaster 

involving Jet resulting in a major loss of life. The Plan will supplement and 

support the efforts of the United States National Transportation Safety Board 

("NTSB") and other United States agencies and organizations in their response to 

such a disaster. 

2. Toll-Free Number and Staff 

(a) Jet will provide a toll-free number for use by passengers, families, 

government agencies and members of the public making inquiries or furnishing 

information relevant to the Plan. Jet will provide trained staff to assist and answer 

inquiries from members of passengers' survivors and families, either through a service 

provider, the organization designated for the accident by the NTSB or through Jet 

itself. Jet will provide adequate training to employees and agents of Jet to meet the needs 

of the survivors and family members following and accident. 

3. Notification of Families 

(a) Jet will arrange to notify families of passengers before any public 

notice of the names of such passengers, and in person to the extent possible. This 

notification will be done either by Jet itself or by any organization designated for this 

purpose. 

(b) The notification described in (a) above will be provided to the 

passenger's family as soon as Jet has verified that the passenger was aboard the 

aircraft (whether or not the names of all passengers have been verified). 

(c) To the extent practicable, such notice will be provided in person. 

(d) Upon request of the family of a passenger, Jet will inform the family 

whether the passenger's name appeared on a preliminary passenger manifest for the 

flight involved in the accident. 

4. Further Notification 

Upon request by the NTSB director of family support services or the 

organization designated for the accident, Jet will release a list of passengers aboard 

the aircraft that reflects the best information available at the time of the request, . 

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whether or not the names of such passengers have been verified. Jet will update 

the manifest as additional information is received. 

5. Disposition of Remains 

The family of each passenger will be consulted about the disposition of all 

remains and personal effects of the passenger which are in the control of Jet. 

6. Possession of Passengers 

(a) If requested, any possession of the passenger within Jet's control 

(regardless of its condition) will be returned to the family unless the possession is 

needed for the accident investigation or any criminal investigation. 

(b) Any unclaimed possession of the passenger within the control of Jet 

will be retained by Jet for at least 18 months. 

7. Monuments 

Prior to the construction of any monument to the passengers, 

including placing an inscription on any such monument, Jet will consult with 

the family of each passenger. 

8. Equal Treatment 

(a) All Jet staff, any service provider and any staff from an 

organization designated for an aircraft accident by the NTSB acting on behalf of Jet 

shall be instructed that non-revenue passenger families, and families of any other 

victim of an aircraft accident are to be treated the same as revenue passenger 

families. 

9. Work with Designated Organizations 

Jet will arrange to work on an ongoing basis with any organization 

designated for the accident by the NTSB to provide an appropriate level of 

assistance and service to families. 

10. Compensation of Designated Organizations 

Jet assures that reasonable compensation will be made to any 

organization so designated for services provided by that organization. 

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11. Travel to Accident Locations 

Jet will assist the family of a passenger in traveling to the location of the 

accident or a near-by location. Jet will provide for the physical care of the family 

while the family is staying at such location. 

12. Commitment of Resources 

Jet is committed to providing sufficient resources to implement this Plan. 

13. Accident Location Outside of the United States 

In the event that Jet volunteers assistance to the United States citizens 

within the United States with respect to an aircraft accident outside of the United 

Sates involving a major loss of life, Jet will consult with the NTSB and the United 

States Department of State on the provision of assistance. 

14. Notice Concerning Liabilitv for Manmade Structures 

(a) In the case of an accident that results in significant damage to a 

manmade structure or other property on the ground that is not government owned, Jet 

will promptly provide notice, in writing, to the extent practicable, directly to the 

owner of the structure or other property about liability for any property damage and 

means for obtaining compensation. 

(b) Such written notice will advise an owner: (i) to contact the insurer of 

the property as the authoritative source for information about coverage and 

compensation; (ii) not to rely on unofficial information offered by Jet representatives 

about compensation by Jet for accident-site property damage; and (iii) to obtain 

photographic or other detailed evidence of property damage as soon as possible after 

the accident, consistent with restrictions on access to the accident site. 

15. Simultaneous Electronic Transmission of NTSB Hearing 

In the case of an accident in which the National Transportation Safety Board 

conducts a public hearing or comparable proceeding at a location greater than 80 

miles from the accident site, Jet will ensure that the proceeding is made available 

simultaneously by electronic means at a location open to the public at both the origin 

city and destination city of the flight if that city is located in the United States. 

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