JET AVIATION FLIGHT SERVICES ASSISTANCE PLAN FOR FAMILIES OF PASSENGERS INVOLVED IN AIRCRAFTACCIDENTS**.Z::~;~-i** 

### L 1. Overview This Assistance Plan for Families of Passengers Involved in Aircraft Accidents ("Plan") outlines the procedures which Jet Aviation Flight Services. ("Jet") will follow inresponseto the needs ofpassengers' families following an aviation disaster involving Jetresulting in a major loss of life. The Plan will supplement and support the efforts ofthe United States National Transportation Safety Board ("NTSB") and other United States agencies and organizations in their response to such a disaster. 2. Toll-Free Number and Staff (a) Jet will provide a toll-free number for use by passengers, families, governmentagencies and members ofthe publicmaking inquiriesor furnishing information relevant to the Plan. Jet will provide trained staffto assist and answer inquiries from members ofpassengers' survivors and families, either through a service provider, the organization designated for the accident bythe NTSB or through Jet itself. Jet will provide adequate training to employees and agents ofJet to meetthe needs ofthe survivors and family members following and accident. 3. Notification ofFamilies (a) Jet will arrange to notify families ofpassengers before any public notice ofthe names ofsuch passengers, and in person to the extent possible. This notification will be done either by Jet itselfor by any organization designated for this purpose. (b) The notification described in (a) above will be provided to the passenger's family as soon as Jet has verified that the passenger was aboard the aircraft (whether or notthe names ofall passengers have been verified). (c) To the extent practicable, such notice will be provided in person. (d) Uponrequest ofthe family ofa passenger, Jet will inform the family whetherthe passenger's name appeared on a preliminarypassengermanifest for the flight involved inthe accident. 4. Further Notification Upon request by the NTSB director offamily support services or the organization designated for the accident, Jet will release a list ofpassengers aboard the aircraft that reflects the best information available at the time ofthe request,



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1whether or notthe names ofsuch passengers have been verified. Jet will update the manifest as additional information is received. 5. Disposition ofRemains The family ofeach passengerwillbe consulted aboutthe dispositionofall remains and personal effects ofthe passenger which are inthe control ofJet. 6. Possession ofPassengers (a) Ifrequested, any possession ofthe passenger within Jet's control (regardless ofits condition) will be returned to the family unless the possession is needed for the accident investigation or any criminal investigation. (b) Any unclaimed possession ofthe passenger within the control ofJet will beretained by Jet for at least 18 months. 7. Monuments Prior to the construction of any monument to the passengers, including placing an inscription on any such monument, Jet will consult with the family ofeach passenger. 8. Equal Treatment (a) All Jet staff, any service provider and any staff from an organization designated for an aircraft accident by the NTSB acting on behalfofJet shall be instructed that non-revenue passenger families, and families ofany other victim ofan aircraft accident are to be treated the same as revenue passenger families. 9. Workwith Designated Organizations Jet will arrange to work on an ongoing basis with any organization designated for the accident by the NTSB to provide an appropriate level of assistance and service to families. 10. Compensation ofDesignated Organizations Jet assures that reasonable compensation will be made to any organization so designated for services provided by that organization.

211. Travel to AccidentLocations Jet will assist the family ofa passenger in traveling to the location ofthe accident or a near-by location. Jet will provide for the physical care ofthe family while the family is staying at such location. 12. Commitment ofResources Jet is committedto providing sufficient resources to implementthis Plan. 13. AccidentLocation Outside ofthe United States In the event that Jet volunteers assistanceto the United States citizens within the United States with respect to an aircraft accident outside ofthe United Sates involving a major loss oflife, Jet will consult with the NTSB and the United States Department of State on the provision ofassistance. 14. Notice Concerning Liabilitvfor Manmade Structures (a) In the case ofan accident that results in significant damage to a manmade structure or other property on the ground that is not government owned, Jet will promptlyprovide notice, in writing, to the extent practicable, directly to the owner ofthe structure or otherproperty about liability for any property damage and means for obtaining compensation. (b) Such written notice will advise an owner: (i) to contact the insurer of the property as the authoritative source for information about coverage and compensation; (ii) not to rely onunofficial information offered by Jet representatives about compensation by Jet for accident-site property damage; and (iii) to obtain photographic or other detailed evidence ofproperty damage as soon as possible after the accident, consistent with restrictions on access to the accident site. 15. Simultaneous ElectronicTransmission ofNTSB Hearing In the case ofan accident in which the National Transportation Safety Board conducts a public hearing or comparable proceeding at a location greater than 80 miles from the accident site, Jet will ensure that the proceeding is made available simultaneously by electronic means at a location open to the public at both the origin city and destination city ofthe flight ifthat city is located in the United States.

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