FAMILY SUPPORT PLAN

GRUPO AEREO MONTERREY, S.A. de C.V., D/B/A MAGNICHARTERS

OVERVIEW

1. Grupo Aereo Monterrey, S.A. de C.V., d/b/a Magnicharters, submits this Plan

to comply with the Foreign Air Carrier Family Support Act of 1997 as

amended.

2. This Plan summarizes Magnicharters’ procedures to address the needs of

families of passengers and crew involved in an aircraft accident in the United

States of America.

3. The purpose of this Plan is to ensure that Magnicharters’ efforts are in the

best interests of families and survivors and to respect religious backgrounds.

4. This Plan is part of a larger organized effort, which involves the National

Transportation Safety Board (NTSB) and other U.S. government entities and

appointed independent non-profit organizations, to assist survivors and

victims' families in the event of an aircraft disaster.

CONTENT OF PLAN

1. Toll-free telephone number

Magnicharters will establish a toll-free telephone number within one hour after

receiving information indicating that fatalities or serious injuries have occurred in

connection with an aircraft operated by Magnicharters.

2. Notifying Customers' Families

Magnicharters will notify in person to the extent practicable the families of

passengers and crew members who have sustained an injury or fatality in an aircraft

accident. Magnicharters will provide such notice as soon as possible after it has

verified that the passenger or crew member was on board its aircraft, whether or not

the names of all such passengers have been verified

Magnicharters will use contact information in the Passenger Name Record to

notify the families of passengers on board the aircraft. In the event that a passenger

has not supplied contact information, staff will attempt to determine a contact for the

family of the passenger in order to notify the family. Magnicharters will use contact

information in its personnel records to contact the families of crew members or other

employees on board the aircraft.

The time required to notify all of the families of persons involved in the

accident is limited by the accuracy of the contact information that the passengers

and crew members have provided. Families will be notified before Magnicharters

releases the names of the passengers to the public.
3. List of Passengers

Immediately after the accident, Magnicharters will begin the process of

determining the identities of everyone on board the flight. Upon the request of the

NTSB or the Red Cross (or other organization that the NTSB has designated to

provide assistance), Magnicharters will send to the NTSB Director of Family Support

Services a list of persons on board the aircraft (based on the best information

available at the time of the request). Magnicharters will mark any such list as

“preliminary and unconfirmed" and will continue to update it periodically.

4. Disposition of remains and effects

A medical examiner is responsible for the disposition of identifiable and

unidentifiable human remains. The NTSB may activate disaster mortuary teams to

assist with this process. Magnicharters will comply with decisions made by the

responsible authorities and will ensure that family members will be consulted about

the disposition of any remains and personal effects 

5. Return of possessions

Authorities should return any identifiable personal effects directly to the

family of the passenger or crew member. Magnicharters should not become their

custodian. Local authorities should determine the disposition of unidentifiable

personal effects.

If personal effects do come into the airline's control, Magnicharters or its

designee will consult with family members about the disposition of the items. Unless

a particular item is needed for the accident investigation, Magnicharters or its

designee will follow the direction of the next-of-kin regarding the disposition of such

items regardless of their condition.

6. Unclaimed possessions retained

After returning all possessions which can be associated with specific persons

on board the aircraft, Magnicharters will retain any unclaimed possessions that are

within its control for not less than 18 months.

7. Monuments

If families express a desire for a monument to family members, Magnicharters

will consult affected families about its location and construction, including any

inscription on the monument. Each family will have the option of omitting the name

of their family member if the agreed design will include an inscription of names.

8. Equal Treatment of Passengers

Magnicharters will provide family assistance without regard to an individual's

status as a revenue passenger, non-revenue passenger, or crew member.
9. Assistance from other organizations

Magnicharters will work with the American Red Cross, or any other

organization designated for the accident by the NTSB under 49 U.S.C. § 1136(a)(2),

to ensure that family members receive an appropriate level of services and

assistance.

10. Compensation of Designated Organization

Magnicharters will provide reasonable compensation to the independent, nonprofit organization that the NTSB has designated pursuant to 49 U.S.C. § 1136(a)(2) for

services provided. Magnicharters will expect the designated organization to provide a

detailed accounting of the services and assistance for which compensation is to be

provided.

11. Travel and Care Expenses

Subject to any limitations imposed by the NTSB or other competent authority,

Magnicharters will provide transportation and reasonable expenses for accommodations and meals for any family member who wishes to visit the scene of an accident.

12. Resources/Training Commitment

Magnicharters will commit sufficient resources to carry out this Plan. It will

provide adequate training to its employees and agents likely to be involved in family

assistance functions so that Magnicharters can meet the needs of survivors and

family members following an accident.

13. Notice Concerning Liability for Man-Made Structures

In the case of an accident that results in significant damage to a man-made

structure or other property on the ground that is not government-owned,

Magnicharters will promptly provide written notice, to the extent practicable, directly

to the owner of the structure or other property about liability for any property

damage and means for obtaining compensation. At a minimum, the written notice

will advise the owner:

(i) to contact the insurer of the property as the authoritative source for information

about coverage and compensation;

(ii) not to rely on unofficial information offered by any representatives of Magnicharters about compensation by Magnicharters for accident-site property damage;

and

(iii) to obtain photographic or other detailed evidence of property damage as soon

as possible after the accident, consistent with restrictions on access to the accident

site.
14. Simultaneous Electronic Transmission of NTSB Hearing

In the case of an accident in which the NTSB conducts a public hearing or

comparable proceeding at a location greater than 80 miles from the accident site,

Magnicharters will ensure that the proceeding is made available simultaneously by

electronic means at a location open to the public at both the origin city and

destination city of the flight operated by Magnicharters if that city is located in the

United States.