NWX-CNCS (US) 

Moderator: Tierney Tully 

06-07-17/11:00am CT 

Confirmation # 4299136 

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NWX-CNCS (US) 

Moderator: Tierney Tully 

June 7, 2017 

11:00 am CT 

Coordinator: Thank you all for standing by. Welcome to today’s conference call. At this 

time, all lines are on listen-only for today’s conference until the question and 

answer portion of our call, at which time you will be prompted to press star 1 

on your touch-tone phone. Please be sure to unmute your phone line and 

please be sure to record your name when prompted so that I may introduce 

you to ask your question. 

Our conference is also being recorded. And if you have any objections, you 

may disconnect at this time. 

I will now turn our conference over to our host, Ms. Andrea Robles and 

Joseph Breems with the Corporation for National Community Service. You 

may proceed at any time. 

Andrea Robles: Thank you. Thanks, (Jill). Thanks everyone for joining us to our second 

research and evidence webinar. As an office, our objectives are to build 

knowledge on civic engagement, volunteering, and national service by finding 

research and supporting our programs and their grantees. 
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And we strive to share and use our research findings in several ways -- we 

post our research reports on our evidence exchange web page, we have an 

annual research summit, a quarterly newsletter, and other ways mostly 

through our website. 

Our new webinar series is another way to share our cutting-edge research 

conducted by grantees or in collaboration with our research partners and 

contractors. 

In our pursuit of knowledge building, we hold a research competition for 

institutions of higher education which is available to scholars, researchers of 

any type, and dissertators. Our first research grant competition was held in 

2015 and we awarded seven grants. 

Today’s speakers, presenters are one of our 2015 National Service and Civic 

Engagement Research Competition awardees. A few weeks ago, we released 

our notice of funding availability for our 2017 research competition, which is 

also available to scholars and dissertators at institutions of higher education. 

And the due date is July 11th. 

So hopefully you’ve received an email with the announcement. And if not, 

please just send us an email. 

We understand that research needs to be understood in order for it to be used. 

In these webinars, we hope to be able to appeal to various users, including 

scholars and practitioners. And although this is exciting for us, we know that 

it’s difficult to meet the needs of both. So if you can just please send in any 

questions you may have through the chat box or wait for the Q&A and we’ll 

answer any questions that come our way. 
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So before I introduce our speakers, I’m just going to turn it over to Joey and 

see if there’s any housekeeping details. 

Joseph Breems:	 Hi everyone. This is Joey Breems, also from CNCS. Fortunately, we have 

(Jill) on the line taking care of us mostly so I don’t think we have too many 

housekeeping details to attend to at the moment. 

One thing to note -- we are as (Jill) mentioned recording this call. And that 

will be posted online after the presentation. So please make sure that you have 

our (CP) so we can give you a notification when that does go up. 

Something else to note -- if you are on the visual portion, there is a chat box. 

So we will be accepting questions either via the chat box during the Q&A 

period or over the line. Either way should work. We will try to get to every 

question if we can. Apologies if we’re unable to but we will do our best. 

Otherwise, I will be kind of working in the background to try to handle any IT 

issues. So if you’re running into something, you can also use the chat box for 

that as well and I will try to address these. 

Andrea Robles: So, for those of you who were invited to our first webinar, thank you for your 

patience. I know we had some issues with calls. So, we hope this one’s going 

to go smoother. 

So today we are pleased to welcome Professors Amy Best, John Dale, Jim 

Witte, and (Shannon Davis) and a few of their team members (Katie 

Kerstetter) and Samantha Retrosi from George Mason University’s Institute 

for Immigration Research. 
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This is a mixed message study. So in year one, the focus was on conducting 

quantitative analysis of immigrants in six cities and the work was led by Jim 

Witte and (Shannon Davis). The results from year one was presented in our 

research summit and there will be more analysis and findings forthcoming. 

But today’s webinar focuses on the research from year two that focused on the 

qualitative component. And that’s led by Amy Best and John Dale. However, 

all the PIs and team members are here and willing to answer questions. 

So right now, I’m just going to introduce Amy Best who will then pass it on 

or introduce her team members. 

Amy Best: Yes, so I’ll get us started. Hi. It’s great to be here. So the four of us -- John 

Dale, (Katie Kerstetter), myself, and Samantha Retrosi -- will be presenting 

the qualitative portion of the work. We’re also theologists. Katie is a research 

affiliate with the center. And she’s a recent PhD from our program and is a 

former Vista member. 

And John and I are both professors in the Department of Sociology. We both 

do qualitative research. And Sam is a doctoral student in our private program. 

And she also does qualitative research. 

And then (Shannon Davis) and Jim Witte, who are available to answer any 

questions in the Q&A, are quantitative researchers. And Jim is the Director of 

the Institute for Immigration Research. Also is a theologist. 

So I’m going to move on to the presentation. Today really what we’re looking 

to do is talk about the qualitative research and what is an emerging conceptual 

framework for linking professional success and civic engagement among 

immigrant professionals. 
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Most of the time, we think about the benefits of qualitative research. We think 

about it in terms of putting a face to numbers. But the more significant 

strength of qualitative research is that it enables us to build conceptual 

scaffolding and to identify mechanisms, cultural and institutional mechanisms 

-- in this case, focused on how professional success and civic engagement are 

linked. 

And the reason why that is is qualitative research really enables us to hone in 

sort of the very messy, complex, dynamic processes that make up everyday 

life. 

So we have several different research questions, but just in brief we were 

interested in understanding how immigrant professionals think about civic 

engagement, the kind of civic engagement they engage. We were interested in 

looking at the ways in which professional success and civic engagement were 

linked. And then the role that cities play in shaping that particular 

arrangement. So those were sort of the guiding questions. 

And as Andrea said, this is part of a much larger mixed message study. We 

drew our sample largely from the 4,000 immigrants who had completed the 

survey that Shannon and Jim had undertaken. And so, we have 70 in-depth 

interviews. They’re all with immigrant professionals. And this group 

represents the range of professional work undertaken. 

And they live in both small cities and large cities. We thought we were going 

to begin with these seven large cities, to find that in fact the population is a 

highly mobile population and they aren’t necessarily anchored in one city. 
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So just a little bit on methods -- you know, we think about these interviews as 

cases. And so, we’ve been guided by a logic of case study. And what that’s 

meant for us is that sampling has been directed by an interest in sampling for 

range, that the interviewing has proceeded sequentially. And what that means 

is that the insights from one interview then informs how the next interview 

goes. 

And that we privilege saturation over representativeness as we built our 

sample. And what that means is you know you’ve reached saturation when 

you stop uncovering new things. So for us, I mean the first 50 interviews 

really were we continued to learn new ways in which professional success and 

civic engagement were connected. 

So, we’ve done 70 interviews to date. We expect that we will conclude at 75. 

And in large part because we’re not really learning anything new. So, we are 

sort of moving toward saturation. 

So we then after we collected our interviews, we’re still transcribing some of 

them. But engaged in systematic coding and it’s involved both open coding -- 

which is the sort of casting your net broadly line by line coding entertaining 

all possibilities -- and then more focused coding where you actively look for 

what are agreed upon emerging scenes. 

And what we did is because we’re a team of four, we wanted to ensure that we 

would have some level of inter-coded reliability. And so all four of us decided 

that we would code the first five interviews that we had and we selected those 

interviews because of their range. And then I think we’re just over 50 that 

now that we’ve coded. But we decided to have at least two people code those 

next 50 interviews. 
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And we used the qualitative NVivo software, which is a wonderful 

mechanism -- not necessarily for identifying schematics content. You have to 

do that yourself. But what is very valuable about it is that you can develop a 

very complex codebook. You can have multiple researchers. You can actually 

look for measures of inter-coder reliability to see if are we coding it in a 

similar kind of way. And then you run some very cool queries that look at the 

relationship between attributes and some of the codes. 

So you can see on the strategies for analysis, this is just sort a of a sampling of 

our codebook. We have I mean probably 50 plus codes and then subcodes for 

each of these. But these were some of the things that emerged from our 

reading through and coding the interviews. 

So, what we found, you know, we had agreed that we were going to do 

interviews with folks who by all accounts are professionally successful, and 

by any objective measure they are. Let me count. 

Man: Sorry about that. 

Amy Best: Okay. Finance (unintelligible) objectives as they are. They are educators, they 

have held or in the process of moving toward employment in the professional 

labor market. Some were in professional labor markets prior to migration, and 

then the kind of work that they do looks a little different post-migration. 

And what we found is that looking at this notion of professional success, that 

in fact it sort of exists on a continuum. And so, we conceptualized 

professional success in terms of professional pathways and we attempt to map 

the movement along that pathway. 
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So for the interview participants, some were at the very early end of their 

professional lives, so we identified them as emerging. Others were sort of 

starting over because maybe their credentials didn’t transfer or the small 

business model that they had in their prior home country didn’t quite work in 

a US context. Some were midstream, so they were very much mid-career. 

And others had fully arrived. So, these are sort of our effort to conceptualize 

what civic engagement and professional success looks like for folks who are 

really at different points in their careers. 

And we think about the pathways in these professional terms. So, it’s about 

the process. And what we found is that for some, though they were on a 

straight path, that for a lot of them it was full of detours, some had dead ends, 

lots of go-arounds, and for lots of them fits and starts so that they sort of 

began their career and then stopped and then began again. 

One interview that we conducted, the participant had come over to the US to 

study her Master’s. She came on of government fellowship. She had her 

Master’s in Library Science. The condition of the fellowship was you have to 

return to her home country, which was Georgia. She did so. 

She expected to return to the US only find that she really actually couldn’t 

find work and ended up going back to Georgia but then was able to return 

again because she found she had another government fellowship. She was able 

to have a series of internships along the way that sort of felt like she was 

going to have the career, but it didn’t quite materialize. 

And so, she was our first person we interviewed and she resides in Georgia. 

And in fact, doesn’t quite use the work that she’s doing in library science. She 

does work with research centers that are sort of linguistically oriented and 
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then also government, but she does translation work. And so, hers was sort of 

this fits and starts. 

So, our slide is frozen, but we’re moving forward. 

Man: Sorry about that. We had a bit of a drop-off I think. 

Amy Best: Well, I’m going to just move forward. So, we heard the civic engagement 

where we conducted the interviews. We did not have an existing definition of 

what civic engagement was. Again, we were interested in how they were 

defining civic engagement. 

And so, we did cast our net pretty broadly. We used community involvement 

and civic engagement more or less interchangeably in the interviews. But this 

is sort of a working definition that the team as a whole has been 

(unintelligible) has been using to think about civic engagement. 

And what we found is that the participants are variously engaged. I mean, I 

would say that their (unintelligible) in civic participation is quite high. And it 

enormously varied. 

We generally found just in a nutshell that probably moves through the 

linkages between professional success and civic engagement that civic 

engagement was often tied to their professional and vocational interests. 

Man: How about this? 

Amy Best: It’s okay. I’m going to continue talking. 

Man: There we go. 
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Amy Best: I think we’re onto the next slide. Yes, so that they were variously engaged. It 

was mostly tied to their professional and vocational interests. 

We generally found that it was difficult to disentangle their professional 

networks, their professional pathways from their civic work -- and in fact, 

their community ties as well -- so that there was a lot of movement back and 

forth. 

And in terms of the types of participation, I mean, they participated in formal 

organizations. None had participated in any national civic events -- which we 

thought was interesting. Even though they were variously engaged in 

professional organizations, community arts projects, religious organizations, 

gave service to their government, their children’s schools, fire departments, 

that the work was both local and trans-local. So, they often worked for either 

community-based organizations or in some cases large cross-state 

organizations that served immigrants, for example, like just one case. 

And in some cases, we found that folks were participating in what we would 

call trans-national civic engagements. Some had worked in non-profits. Some 

had started non-profits. And others had volunteered in them. 

This is our conceptual map. I’m going to hand things over to Katie, but this is 

the conceptual map that really is intended to simply give you a sense of the 

dynamic way in which these different sorts of processes are intersecting with 

each other. So, there’s a sampling of our codes that sort of run the printer and 

we’ll be refining it. The arrows are bi-directional. So, I’m going to turn it over 

to Katie. 
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(Katie Kerstetter): Yes. So just to continue what we see are two main areas of interest in the 

center -- so make engagement and professional success. And then some of the 

codes and the themes that are emerging through this qualitative analysis that 

we’re doing around the periphery. 

So, you can see how, you know, characteristics like national mobility and 

immigration policy are both connected to each other and also connected to 

these two key areas of interest in the center. 

And as we continue with this work, we’re going to continue to flush out these 

connections. And for this presentation, we’re going to hone in specifically on 

the two in middle -- the relationship between civic engagement and 

professional success. And Amy, you can go ahead of that. 

And so, we’re doing that through a topology. So, I’ll just you a moment just to 

take a look at these seven key themes that are emerging at this point in our 

analysis. And so, we’re going to take some time now to flesh this out a little 

more. I’ll start with the first two and then John’s going to take a couple. 

And so, if you take a look at this first one, we’re noticing that for some cases, 

some individuals that we spoke with, professional success and civic 

engagement are linked strategically. And for us that means that civic 

engagement in these individual slides are serving professional ends. 

And we have two examples of this -- one individual that’s just starting out in 

her career, and another that is restarting her career in midlife. 

So, in one of our cases, (Fiona) -- and all of these names are pseudonyms, just 

to let you know -- she’s a college student from Rwanda and she’s studying for 

a BA in international finance at a university in North Carolina. And so, within 
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this university, (Fiona)’s engaged in lots of civic engagements that tie directly 

to her professional aspirations. So, she volunteers for Habitat for Humanity, 

but she volunteers to help them with their accounting. So, she’s doing a 

specific skill within a non-profit that’s tied to the degree that she’s aspiring to. 

She’s also done volunteer work at internships that she’s done within financial 

corporations and she’s also done a lot of volunteering within professional 

associations -- so like student financial and accounting associations, she’s 

done volunteer work for that. 

And the volunteer work that she’s done within those sort of institutions have 

really helped her to gain scholarships, gain admission to honor societies, gain 

additional internships. So she’s sort of used civic engagement to hone her 

professional skills and then to gain additional opportunities that allow her to 

advance in her professional career. And so that’s sort of our beginning career 

example. 

And then we have another case, (Carmen) from Mexico. She’s restarting her 

career after leaving an abusive relationship. So, she’s really starting from 

scratch here. And so, she’s working at a bank and she participates in all the 

volunteer activity organized by her bank because she sees that as a really great 

professional networking opportunity. So, she’s engaged in corporate civic 

engagement as a way to move up and restart her career in midlife. 

And so, in both of these cases, both (Fiona) and (Carmen) recognize the value 

of professional networking and see civic engagement as a way they can help 

to advance their professional careers. And so that’s our first theme in this 

topology that we’re continuing to build as we continue our analysis. 
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So, turning to the second theme here, we saw that professional success and 

civic engagement overlap, but that civic engagement is not being used 

strategically for professional advancement. Instead, someone’s taking their 

professional skills and using them for a social good that’s not tied to their 

interest in advancing their career. 

And so, our example here is a gentleman named (Andre) from Bulgaria. And 

so, he is a software engineer. He’s active in the open source community. And 

so, he’s creating software that can be shared freely with people rather than 

people have to pay sometimes large sums to access. 

And so he designs the open source community as a global community 

working on shared problems. He feels connected to this community and he 

believes strongly that computer software should be free and he uses the 

professional skills that he’s gained as a software engineer and developer to 

improve open source products so that more people have access to software. 

And he also has a personal blog he maintains to sort of share his professional 

expertise with people on his own free time. And he’s not being paid for the 

blog. It’s not advancing his work within his company. But he is engaging in 

work that helps other people to access a resource that he considers to be a 

social good -- so, increasing access to computer software. 

So, we see that as a little more just changed from the first topology in which 

people are using their civic engagement very strategically within their 

workplace and their educational institution. 

And then so transitioning onto the third theme, we also found individuals in 

cases for whom professional success and civic engagement are actually one 

and the same. And so, for these individuals, personal work serves a social 
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good and often involves working in non-profits or the non-governmental 

sphere. So, the actual professional work that they’re doing is a form of civic 

engagement. 

And so for an example there, we had the case of (Angelie) who’s from the 

Dominican Republic. And so, she was trained as a doctor in the DR before she 

came to the US. And her medical credentials luckily from the DR have some 

transferability so she was able to come here and work in a hospital in the US -

- which wasn’t always the case for people that (unintelligible). 

But however, her experience in a hospital in New Jersey was very alienating. 

So, there was little diversity there. So, she didn’t feel so connected to people 

she was working with and also to the practices in the hospital, which felt very 

different from what she was familiar with in the Dominican Republic. 

However, she had also done some volunteering over three to four years in a 

rural medical in the DR before she came to the US and had a real passion for 

using her medical expertise to help other people. 

So, what she decided to do is to step away from sort of the strict medical to 

look at like global public health. And so now she’s doing a Master’s degree in 

global health at Montclair State. And she wants to work to implement 

effective global health policy so that her career would literally be her civic 

engagement. 

And then I’ll turn it over John, who’s going to talk about a couple more 

elements of our typology. 
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John Dale: Thank you, Katie. I want to begin by reiterating that this is not an exhaustive 

typology. This is still under development. But - and I won’t go through all of 

the remaining ones, but there are a couple more I think worth highlighting. 

First is civic engagement and the way that it spurs professional success. And 

by spurring professional success, we also include cases like the one I’ll 

present, (Jose) where you see a sort of spiraling effect throughout his life. 

These really do kind of reinforce each other. 

(Jose) came to the United States from Cuba as a boy in the 1960s. And he 

didn’t do well in school in Miami. And I was surprised to learn that Miami did 

not have a very large Hispanic population that far back. And when he first 

came, he felt some of this discrimination early on. 

He decided to join the US Army. And after serving a while, he developed 

mechanical skills and he also worked a bit as a paramedic. When he got out, 

he decided he’d start working on cars. He did that for several years. Then he 

started to feel maybe he was getting his hands too dirty and he looked into 

signing up with the Army again, but this time applied to officer’s candidate 

school and was successful and served another 20 years and 1 month, as he 

says that he qualified for retirement. 

He served in the Persian Gulf War, the Desert Storm, did some service in 

Korea. And throughout his career, he was able to travel throughout the world. 

He says he’s been to about 23 to 24 countries. Not all of it was just working in 

the Army. Some of it was his own interest. 

And one of the places he was stationed for the defense intelligence agency in 

Virginia. He was living in Dale City. And he had a friend there who was a 

firefighter in Arlington and he encouraged him to sign up as a volunteer. And 
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he thought that sounded pretty interesting. So, he checked it out and they 

didn’t have firefighting classes per se, but they did have EMT classes -- 

emergency medical training classes. So he decided he’d go ahead and take 

them. And he ended up working his way up to EMS Lieutenant position as a 

firefighter. 

That experience then caught the attention of other people he knew in 

Massachusetts. And he was hired in Cape Cod as a fireman later on. He’s now 

out of the Army and he’s an assistant director of emergency medical services 

there. And this sort of was made possible not only by this volunteer service, 

but also his paramedic experience in the Army. 

When he was in Cape Cod though, he continued looking for ways to engage 

physically. And an opportunity quickly arose because there was a water 

pollution problem there. And he had enough experience in the Army to see 

that there were some ways they could solve this. And he went to the local 

community board and they started figuring out ways to work on this. And he 

was held up as a hero and eventually elected to office working on the board 

and served many positions on the council. 

I mean, this is a very heroic figure and I’m only catching the tail end of this. 

This story goes on and on. But so that’s (unintelligible). 

The next one I want to talk about is how civic engagement satisfies existing 

professional goals and interests -- but especially when credentials block 

professional pursuits. It can be for lack of ability to transfer credentials -- and 

this is actually one of the most substantial obstacles to professional success. 

Often this leads to returning to school or possibly deciding to change 

professions. But it can also spur civic engagement. 
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(Raj) from India, who’s 55, has a law degree from India. She also had another 

degree in business accounting. But she was unable to transfer her credentials 

to the United States to pursue a legal education through employer sponsored 

education program with Boeing. But she worked as an administrative officer 

for them in her free time. That’s how she started. She worked extensively - 

I’m sorry, worked for Boeing full-time but in her spare time volunteers with 

local law enforcement and public safety services. 

This actually began much earlier in her life. When she first moved, here, she 

was unable to work initially. She’d moved over with Microsoft with her 

husband. Her husband divorced her. He was now moving back to India for 

Microsoft. Originally, he was coming to the United States. 

So, she was taking care of not only her three kids, but her sister who 

subsequently moved in with two kids, and all of them together. 

And in India she pointed out that when you are working for a company, that’s 

where community and civic engagement begin. And it’s usually with other 

families that are also employed by that company. But in this case in India 

there was an enclave that she could have been a part of, but because she 

wasn’t married, she wasn’t able to participate and make connections in that 

way. 

On the other hand, in India when you take your kids to school, you’re locked 

out. And she felt you let the kids go and you’re not part of their lives. But here 

she found that she was able to volunteer in the schools. And she started to do 

that and most of her social networks were largely through her children. But 

that volunteering in schools started to lead to interesting opportunities for her. 
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One day, the children were kidnapped -- not her children. Some of her 

children’s friends -- and that’s how she began this interest in serving with 

local public law enforcement, mostly helping children who had disappeared. 

So this had a sort of long career, but after she started working in bigger offices 

of law enforcement, she also became a volunteer member of the Kirkland Fire 

Corps, where she administers first aid and CPR training. And she’s a 

volunteer of domestic abuse response teams in the Kirkland Police 

Department and also volunteers with King County Sheriff’s Office, where she 

assists with search and rescue missions. 

In essence, even though (Raj)’s interest in pursuing a legal career in the US 

was blocked, she’s been able to pursue her interest in law enforcement and 

public safety through her extensive civic engagement activities. 

Let’s see. Now, we’re also - I think there’s a next slide. 

Woman: New slide? 

John Dale: Yes. We’re also interested in barriers to civic engagement. Some of the most 

common have been around parenting and other household obligations, we’ve 

found. Several cases suggest that limited time for civic engagement is due to 

parenting commitments and household obligations. This is not unusual, even 

for professionals who are not immigrants, we know. 

And parenting facilitate particular forms of civic engagement, such as 

mentioned with (Raj) -- involvement in children’s schools -- but it’s also 

inhibited some forms of civic engagement, like volunteering for non-profits or 

serving on non-profit boards that require evening meetings. 
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And this barrier, we should point out, is most commonly experienced by 

women. (Ella) for instance from Colombia, who’s 56 years of age, had 

degrees in engineering, business. She works at IBM in Boston. And she came 

to attend college in the United States. She got involved in volunteering at her 

children’s school when they were younger. And now that her children are 

older, she volunteers for a non-profit because it has more flexibility and she 

can attend the evening meetings. 

So, we sort of think of this as she had an interest in participating all along, but 

didn’t have an opportunity to do it because of these barriers. And we find that 

exists quite a bit across our samples. We could go on with many examples like 

this. 

We also want to mention a little bit about the role of cities. And I think we 

have a slide for this. 

Woman:	 We can go back during the Q&A. 

John Dale: Yes, but I’m going to make sure I’ve got mine. You know, in our quantitative 

study as we began, we were, you know, looking at surveys across seven cities. 

And now in the qualitative part of this research, we’re finding that cities are 

experienced a little bit differently by these professional immigrants than 

probably the way we were imagining it as we were developing the survey. 

There urban experience of professional immigrants in the United States is 

grounded in the sense of community developed through their interaction with 

people -- interactions with people in urban institutions and organizations, 

schools, work places, voluntary associations, internet-based meet up groups, 

and many others. 
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Page 20 

Community in this sense is not well represented by cities contiguously 

bounded territorial space, like you might see on a map. Nor are there 

boundaries of municipal jurisdiction. Rather, they’re better understood as 

network spaces -- not spaces as physical containers of interaction between 

immigrants and contacts, but rather formal and informal networks and 

relations that produce social spaces in the community. 

One of our most important preliminary findings in our research with regard to 

the role that cities play in shaping civic engagement among professional 

immigrants is that these networks are trans-local, linking multiple cities within 

the United States. And indeed, even trans-national, linking cities across a 

nation’s state boundaries and the institutions of governance that shape the 

flows of cultural identity and power that sustain and alter those boundaries. 

Many of these immigrants have a strong sense of commitment to cities, but 

not necessarily to any one city. They pitch a tent over relationships, projects, 

and survival in spaces state and multiple cities. And we call this trans-national 

urbanism. 

I think at this point, given the time we have left, I’d like to have Sam Retrosi 

pose some questions that we have for the audience while we have you here. 

And we don’t expect these to be answered in order necessarily, but she might 

put these out here and have people think about them and respond if they can. 

Samantha Retrosi: So yes, we’re opening up these questions for our audience. Firstly, we’re 

wondering if your organizations or communities have implemented any 

strategies or outreach mechanisms designed to draw immigrant communities 

into national service programs. 
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Our research thus far demonstrates that this community not only held a strong 

value to commitment to civic engagement, but also that they dedicated an 

enormous amount of time to engage in it in various capacities and roles. And 

how can we better tap into this vast set of resources? 

And this (means) that we’re also in the midst of quite a significant shift in the 

US political climate. And we’d also to hear your thoughts about any changes 

that could result with regards to immigrant population’s commitment to civic 

engagement in light of these changes. 

Lastly, we’re interested in how AmeriCorps may have influenced your 

member’s professional trajectory. Did people who have been involved with 

AmeriCorps continue to work in jobs related to this specific engagement? 

And we’re interested in hearing from you on these questions. The work that 

we’ve done thus far will continue to inform the questions that guide our 

further research as we move further. These areas of inquiry include analysis of 

the relationship between city and civic engagement, the cultures of civic 

engagement and social network building strategies that immigrants bring with 

them as they enter the US contacts and develop while they’re here, and the 

role that institutions play in the formation of pathways of civic engagement 

and professional success for immigrant populations. 

Woman: So how about you put it to the previous slide so people can view the... 

Man: Yes. 

Woman: ...questions. And so (Jill), can you open it up please for Q&A? 
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Coordinator: Absolutely. If you would like to ask a question of the phone line, please press 

star 1 on your touch-tone phone. Please unmute your phone line and please 

record your name when prompted to be introduced to ask your question. Once 

again, it is star 1 at this time. Please stand by for questions. 

Andrea Robles: So, we do have one question that has come through the chat -- or at least one 

comment that has come through the chat -- on someone responding directly to 

the questions that you all posed that says that we have tried to connect with 

the Hmong cultural center and the Spanish community center. In particular, 

there are liaisons in the public schools and at the local universities. 

So, there are folks who are doing exactly as the research findings have 

suggested in trying to do this outreach and bringing immigrants together in 

these spaces in the public schools and other public institution places who are 

currently listening. 

Samantha Retrosi: Can I ask just a question and they can respond or somebody else? I’m 

assuming that some of these folks in the field have done this very form of 

outreach with other institutions and organizations that serve immigrant 

populations. And if anybody wanted to remark on the relative success of that, 

I would be interested to hear. 

((Crosstalk)) 

Andrea Robles: Feel free to ask questions of the presentation or just be able to answer some of 

these questions? 

Samantha Retrosi: Yes. 
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Andrea Robles: So, one question -- I was wondering if you asked any questions in the 

interview and through your protocol as to the connect with their experiences 

here with kind of past potential civic activities, you know, in their countries of 

origin? And do you, I mean any patterns if you had seen and patterns 

emerging or is that sort of like a real shift? 

Amy Best: So, we did ask that question in them for the interviews for them to just sort of 

talk about their involvement in their communities premigration. 

Woman: Yes. 

Amy Best: And then their involvement in their communities broadly conceived of both 

migration. And we do find that one of the research questions that we’re 

moving forward with is that folks bring with them a distinct set of activities 

and skills and dispositions from, you know, before their migration. 

And so, we haven’t quite coded that yet, but we do think that that is 

meaningful and we certainly have found that some folks come with either 

having done not a lot of civic engagement because there was not the 

organizational supports to enable it... 

Woman: Yes. 

Amy Best: ...in their home country and that partly inspired their civic engagement here, 

or bringing with them a rich past of civic engagement. In a few cases we 

found that -- because we have so this motivation for civic engagement as one 

of the codes that we’ve identified -- that in the case of the younger folks who 

migrated very early, that their parents were often very civically engaged. So 

that they came as young children, but that their parents brought with them a 
NWX-CNCS (US) 

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particular spirit of volunteerism or civic engagement that they then either 

caught or had a sense of obligation to like pay it forward. 

So, do you want to add anything to that? 

John Dale: So, India was an interesting example -- not only (Raj), but several others that 

we interviewed that come from India. There was a strong value commitment 

to community engagements -- just what you do. You’re expected to do that. 

But it doesn’t translate so easy as I was trying to point out in that earlier 

example in some cases, because there are cultural differences in the way 

communities are organized that allow for that civic engagement to be carried 

out. 

So, while we see maybe a value commitment may be different mode, it’s not 

everything -- sometimes it is but to further their careers, especially at earlier 

points in people’s careers. But there does seem to be a desire to be engaged 

for our subjects from India. And I think cases from Eastern Europe... 

Woman: Yes. 

John Dale: ...in particular we also see this same assumption that that’s just what you’re 

supposed to do. 

Woman: Yes. 

John Dale: And so the interesting thing for us in terms of these barriers when they are 

expressing these value commitments is to see not only the barrier itself, but 

how they’re understanding that in light of the way things worked for them in 
NWX-CNCS (US) 

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the past. And so, we were trying to draw this out in a lot of our questions as 

well. 

So as Amy says, we’ve still got more to do in terms of systematically, you 

know, finding... 

Woman: Yes. 

John Dale: ...patterns there linked to specific cultures, but... 

Woman: Yes. 

John Dale: ...but we feel very strongly that that’s important. 

Amy Best: If I can just add onto what John’s saying. So, some of this about the structure 

of the network that exists in these - put in these countries prior to migration. 

And so in the case of India, I mean, I know we talked about this, through the 

network structure as being sort of an extended family model... 

Woman: Yes. 

Amy Best: ...of community support and community participation. And then in the Eastern 

European models, it was often actually what we would call weak ties. And so, 

but there was this implicit understanding that things were gained through 

networks, and so that that was just a strategy that you engaged often serving 

folks in the process, but then there was also some personal gain. 

So, there’s something about networks structures as well that we haven’t quite 

untangled but we’re hoping to move in that direction. 
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Coordinator: Excuse me. We do have some questions on the phone if you would like to take 

them. 

Woman: Yes, please. 

Coordinator: Okay. Our first one is from (Judith). (Judith), your line is open. 

(Judith): Thank you. I really enjoyed this presentation. What it sets up in my mind is 

most of these are differences people born in this country either multiple 

generations go or the first integration of the children of immigrants and how 

does their professional interest in civic engagement develop in these 

differences depending on whether they’re US born or recent immigrants. And 

not a study in this particular project, but I assume you would be familiar with 

any literature on similar questions for other groups of people in this country. 

Thanks. 

John Dale: So, I can start. So, thank you for that question, (Judith). We are largely - that 

wasn’t initially a question that we had worked through all of our transcripts, 

but some of this comes out in the answers that are provided. 

So, I can draw you in on that earlier example of (Raj) again comes 

immediately to mind because she talked about how her children don’t really 

care that much about volunteering or being civically in engaged. They’ve 

grown up here in the United States. They see their mother doing all kinds of 

volunteering. 

But they do live with her and she takes great pride in that. In India if your 

oldest son for instance is still living with you, that’s a good thing. And he 

feels a little differently about it, but he knows he can do that and save money 

on not paying rent. 
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He’s very smart and learned - I guess he’s become kind of an expert in social 

media. And now, he goes around to all of his friend’s barbers, people who 

work on his car -- he doesn’t have to pay for anything. He doesn’t buy any of 

his own meals. He barters. So he gets free haircuts -- they get free social 

media. 

Eventually though, his mother -- who still wanted him to be, you know, 

engaged in volunteering somehow -- started to introduce him, knowing his 

interest, started introducing him to people she was working with. And he 

started doing he social media stuff for all of their organizations. 

Woman: Yes. 

John Dale: And he was doing that voluntarily, wasn’t being paid. Felt like okay -- making 

his mother happy. So sometimes they do still get engaged. And he likes it 

now. And now she says he’s actually starting to, you know, consider doing 

much more of this on his own. 

So, you know, that’s just an anecdote. And we don’t know how much to make 

of these little bits that come out through this. But I think it’s a great question, 

and I would be curious to see if somehow coming to the United States, that’s 

blunted. But I raise this example because I don’t think it has to be. 

So, I don’t know if that fully answers your question. As to the broader 

literature, I’m not sure that I’ve seen many studies on that particular point, 

though there’s obviously a huge literature on second generation migrant and 

their trans-national identity. 
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And we have seen especially in cases of Mexican immigrants here who have 

been able to sustain trans-national identities in second and even third 

generations -- with migrants from Oaxaca, for instance. 

So this, you know, part historians would say that that kind of an identity is 

typical of first generation immigrants, but it disappears in the second 

generation. And part of the argument has been that since the 90s or so -- 80s 

or 90s -- the nature of globalization, or least our self-awareness of it and our 

new cheaper technologies and transportation have made more possible the 

sustaining of these trans-national identities in second and third generations. So 

that’s about all I can say to that. 

Coordinator: Our next question is from (Linda Chavez). Your line is open. Ms. (Chavez) 

are you on mute? Your line is open. 

(Linda Chavez): Thank you. I am in Senior Corps, so our audience is a little bit different than 

what AmeriCorps would have. And part of the issue that we’re having -- and I 

don’t know if you saw this -- but in Los Angeles, there’s 242 languages 

spoken. And we have a number of insulated groups -- particularly the Asian 

communities: Chinese, Korean. And it’s very hard to break into those 

communities because we don’t have marketing materials to break into those 

communities. 

So in your research, did you find that sometimes it’s just our inability to be 

able to do outreach into those groups and that’s what’s preventing us from 

having - I mean, because we’re already very diverse here. But I think we 

could have more if we were able to reach to them. 

Woman:	 Yes. You know, it’s interesting. So, all of our interviews were conducted in 

English, first of all. 
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(Linda Chavez): Yes. 

Woman:	 And so, all of participants are, I mean, you know, are fluent in English. They 

certainly identified the role of language as being meaningful to their own 

professional trajectory, but also through the community’s trajectory. So, I 

think that that’s quite right. 

One of the things that we did notice though is among the population who were 

doing civic work for either immigrant groups or for organizations that were 

just - so it’s for example polling station. I’m just thinking about one of the 

participants. So, she provided Chinese translation at the polling station. 

And we had a few other instances like that wee you had these sort of multicultural straddlers is what the literature would call them. And so that they 

have competencies both in terms of the sort of cultural toolkit of their original 

language community and then also the cultural toolkit, linguistic toolkit, sort 

of more mainstream (unintelligible). 

And so, they are important straddlers for both I would imagine outreach 

efforts, but we were actually thinking about how these folks develop a 

particular like immigrant capital that they have that they can use for civic ends 

that both benefit the communities from which they come but also through the 

broader sort of fabric. 

So to me, I would say that those multicultural straddlers are sort of our really 

important nodal points. But I don’t know if you have anything to add to that. 

(Linda Chavez): And the second part to my question real quick -- especially in the Asian 

community, I’ve read quite a number of stories on it. They don’t tend to 
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volunteer. They tend to either take care of another family member or you 

work. 

Are you finding that through your interviews that the Asian community is less 

likely to volunteer? 

John Dale: If you include India as part of your Asian community, I think most of our 

examples would say no. 

(Linda Chavez): Well, Indians do. But the Chinese and the Koreans specifically. 

John Dale: Yes, and that’s what you’re saying, Chinese and Koreans in particular? 

Woman: You know, it’s hard for us to draw any broad conclusions based upon the 

qualitative data. I mean, we’ve got 70 cases and so... 

((Crosstalk)) 

(Linda Chavez): Yes. 

Woman: ...they would be reluctant to say that, you know, a population that maybe we 

have a sample of I don’t know, ten Chinese. So, I’d be reluctant to draw these 

broad conclusions there. I don’t know if the quantitative can speak to that. 

Jim Witte: You know, I can. We haven’t looked at it, but I think that would be an 

interesting question -- and particularly to break out the Indians and Pakistanis 

versus the Southeast Asians. And look for differences in Chinese. 

(Linda Chavez): Okay. Thank you. 
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((Crosstalk)) 

Woman: Thank you. 

Coordinator: Pour next question comes from (Catherine). Your line is open. 

(Catherine): Hi. Good afternoon. So, I work with a refuge AmeriCorps program. And so, 

we come out of a partnership with (ORR) and CNCS. And so, our 

AmeriCorps program kind of came out of a one-to-two give refugees and 

immigrants an opportunity to give back to like that population in particular, to 

give back through to their communities through national service. 

And so, you know, when we are asking individuals what are your motivations 

to become an AmeriCorps member, they run the whole gambit of giving back 

to their community, they’re interested in refugee (unintelligible) particularly, 

you know, a wide range. 

But when it comes time to use their education award, even those who have 

Master’s degrees, international law degrees, are tending to when asked what 

they actually do with it, I don’t know. But when asked how they’re going to 

use their legal education award, the answer is always future education. 

And so, I was wondering if you could speak to this trend that I’m seeing at all. 

And if you have seen any motivations through national service or any service 

in general as, you know, either helping current educational endeavors or 

shaping future educational endeavors? And information about this is helpful 

just in kind of how we want to target the program in the future. 
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Amy Best: So just (some) clarification for the (unintelligible) group, if you served in 

AmeriCorps, you get an education award that then you could use for - it 

depends on - I don’t know the details of AmeriCorps membership. 

Man: Either future education or loan repayment. 

Woman: Yes. 

Amy Best: Okay. So, we didn’t have anybody in our sample who participated in any 

national service programs, so they would not have benefitted from this loan 

repayment program or sort of the use of credit. 

I mean, two things that may be relevant -- and the team may have something 

else to say -- I mean, we certainly did have in our sample cases folks who did 

come over as refugees. And there’s two that come to mind for me -- one who 

had sought exile and had been a journalist in Iran and had to leave because of 

her profession or work and had been instrumental in starting a sort of work 

station for journalists in exile and ended up going back to school. She ended 

up going back to school and getting her Master’s in immigration studies, 

which I thought was very interesting. 

So, there was sort of that point, which I think connects professional work and 

civic work. 

And then but the other thing that may be related to this but I’m not quite sure 

was we did have a subset of participants who were very clear to disconnect 

civic engagement from professional work because it seemed somehow having 

crossed that moral line, that the idea that they could be, you know, you would 

use your professional skills that you would somehow benefit was sort of like a 

moral breach of some kind. And so, they only did volunteer work that didn’t 
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relate at all to their education, their skills, or their professional work. But I’m 

not quite sure that’s quite answering your question. 

Man: But I think it’s interesting, you know, that the fact that there were no 

participants in national service programs in your sample... 

Amy Best: I think so too. 

Man: ...that perhaps this education advantage or loan repayment could be seen as an 

incentive to motivate people... 

Woman: Yes. 

Man: ...to participate in a way that sort of draws people in from this group of 

immigrant professionals into the national service programs. 

Woman: Yes. 

Man: I would also make an observation here comparing United States and Mexico. 

So in Mexico, in order to graduate from most of the largest universities there, 

there is a social service requirement built into your degree. So, it encourages 

that kind of voluntarism that we’re trying to encourage CNCS in this country 

is it’s not just about creating an incentive by letting you pay for some of your 

school. It’s you do not graduate unless you have served. 

Woman: Yes. 

Man: And so those who are working on developing social enterprise sector in 

Mexico now have been flocking to the schools to build into these courses 
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opportunities for internships and things like that, you know, in a variety of 

social problem-solving activities. 

So, you know, the British Council just came out with a report on this, for 

instance and they’re starting to see this increasing connection between 

institutions of higher education in Mexico and this growing social enterprise 

sector. 

So, it does raise questions about how we committed we are to volunteering, 

how serious are we about having everybody as citizens participate in some 

way, engage in some way as citizens through volunteer. 

Woman:	 Yes. The other thing that I would just say that was just, I mean, striking to 

(unintelligible) the people that we interviewed didn’t actually remark on it so 

much was so here is the population who are doing actually quite a bit of 

community-based work, community-based participation. They’re mostly 

doing it for free. And they were variously placed on their movements toward 

citizenship. 

And we are a society that doesn’t - we don’t really count that in any kind of 

formal way towards citizenship. And I’m just thinking about how the way in 

which you, you know, if civic engagement were somehow to count as like as a 

point system toward citizenship, that could be sort of another interesting 

pathway. 

Katie, you had something to say too about... 

((Crosstalk)) 
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(Katie Kerstetter): Yes, I just wanted to raise the theme of credential transfer as well when we 

talk about education awards. So we have many cases, individuals we talk to 

who came to the US with a degree from their country of origin that was not 

recognized because they were unable to get a transcript that would feel they’re 

signed in the correct way that the university would recognize it. 

So I think about the education awards both as an opportunity for people who 

really do need to start from scratch educationally, and also maybe even is 

there a way to make that less of like a barrier to people coming to the US. Is 

there, you know, a way to build on the education they already have rather than 

that education award having to go all the way back to like the Bachelor’s 

level? Those are just some questions that that raised for me. 

Man: Yes, and I think, you know, that was one of the original motivations for the 

survey was thinking about what kind of credentialing could be done as quickly 

as possible. And, you know, one of the new initiatives we’re starting at the 

institute this summer is looking at how community colleges can play into 

that... 

((Crosstalk)) 

Woman:	 Yes. And state universities too. 

Man: Yes. And to sort of do the (unintelligible) staff that becomes important for 

education credentials and success. 

Coordinator: Before we take our last question, just a reminder press star 1 and record your 

name if you do wish to ask a question. Our question comes from (Caitlin 

Manzano). Your line is open. 
NWX-CNCS (US) 

Moderator: Tierney Tully 

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(Caitlin Manzano): Hi everyone. Good afternoon. Thank you so much for this presentation. 

I’ll definitely use this in my work. I don’t have a question per se but I did 

want to provide some insight on the first couple audience questions that were 

proposed. 

I am with the organization Public Allies and we’re an AmeriCorps program 

across the country. And recently we just launched a Vista component, which 

is welcoming community corps. So, we have Vista members placed in city 

offices to ensure that city services are economically, socially, civically, 

engaging in. So that’s one way that we are passing into this population and 

engaging this population. 

We do have some immigrants serving with us. We have a couple green card 

members as well. 

And I think that to the second point of how can we tap into this resource of 

time, what I’m really excited about tracking is seeing how we can use a year 

of Vista service to really convene an immigrant community. So, you know, 

hopefully that would be an immigrant serving but if it is not, what other 

resources and spaces that we’re providing to launch conversations within that 

community. 

And then finally, I’ll just say to you the question number 3 around expect to 

see changes in immigrant’s commitment to civic engagement, I think if I can 

be frank the answer is yes. We have just in the short turnaround of sort of the 

inception of this idea and then launching it, have seen changes in those who 

have been applying, those who have, you know, applied to serve and then 

changed their mind. 
NWX-CNCS (US) 

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I think that specifically, the specific change in administration -- so from the 

previous administration that was maybe allowing immigrants to feel more 

welcome and passing policy to do so to this current administration that has a 

very different rhetoric -- that’s something, excuse me, that we’re going to be 

tracking closely and are really interested in engaging thought partners around 

what do we do about this and what is our role in ensuring that immigrants still 

feel welcome and supported. 

Woman: Great. 

(Katie Kerstetter): Do you mind sending your contact information to us and we’ll pass it on to 

George Mason? 

Man: And actually to... 

(Caitlin Manzano): Sure. 

Man: ...that, I know we’re coming up to the end. Is there a contact info slide we 

can...? 

((Crosstalk)) 

Man: ...just to make sure that... 

Woman: Yes. 

((Crosstalk)) 

Woman:	 That would make it easier. 
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Man: There we go. 

Woman: Yes. So, we can be - you can contact us. 

Man: Thank you, Katie. 

Woman: Thank you. 

Andrea Robles: The group from George Mason can stay longer to just, you know, brainstorm 

or think about things more concretely. But I know that, you know, people are 

busy. So, are there any more questions from online? 

Coordinator: We have no more questions, Ma’am. 

Andrea Robles: Okay. So, we’re going to sign off online. And if people want to stay a little 

longer and ask some more specific questions, we’ll do that here at CNCS. So, 

thank you everyone. And the next one will be in July, although we do not 

know the date. And I think we’re going to focus specifically on Senior Corps 

and the research we’ve done around that. So, thank you. 

Women: Thank you. 

((Crosstalk)) 

Coordinator: That does conclude today’s conference call. We thank you all for 

participating. You may now disconnect and have a great rest of your day. 

END