FAMILY SUPPORT PLAN

GRUPO AEREO MONTERREY, S.A. de C.V., D/B/A MAGNICHARTERS OVERVIEW
1. Grupo Aereo Monterrey, S.A. de C.V., d/b/a Magnicharters, submits this Plan to comply with the Foreign Air Carrier Family Support Act of 1997 as amended.
2. This Plan summarizes Magnicharters’ procedures to address the needs of families of passengers and crew involved in an aircraft accident in the United States of America.
3. The purpose of this Plan is to ensure that Magnicharters’ efforts are in the best interests of families and survivors and to respect religious backgrounds.
4. This Plan is part of a larger organized effort, which involves the National Transportation Safety Board (NTSB) and other U.S. government entities and appointed independent non-profit organizations, to assist survivors and victims' families in the event of an aircraft disaster. CONTENT OF PLAN
1. Toll -free telephone number Magnicharters will establish a toll-free telephone number within one hour after receiving information indicating that fatalities or serious injuries have occurred in connection with an aircraft operated by Magnicharters.
2. Notifying Customers' Families Magnicharters will notify in person to the extent practicable the families of passengers and crew members who have sustained an injury or fatality in an aircraft accident. Magnicharters will provide such notice as soon as possible after it has verified that the passenger or crew member was on board its aircraft, whether or not the names of all such passengers have been verified Magnicharters will use contact information in the Passenger Name Record to notify the families of passengers on board the aircraft. In the event that a passenger has not supplied contact information, staff will attempt to determine a contact for the family of the passenger in order to notify the family. Magnicharters will use contact information in its personnel records to contact the families of crew members or other employees on board the aircraft

. The time required to notify all of the families of persons involved in the accident is limited by the accuracy of the contact information that the passengers and crew members have provided. Families will be notified before Magnicharters releases the names of the passengers to the public.3. List of Passengers

Immediately after the accident, Magnicharters will begin the process of determining the identities of everyone on board the flight. Upon the request of the NTSB or the Red Cross (or other organization that the NTSB has designated to provide assistance), Magnicharters will send to the NTSB Director of Family Support Services a list of persons on board the aircraft (based on the best information available at the time of the request). Magnicharters will mark any such list as “preliminary and unconfirmed" and will continue to update it periodically.
4. Disposition of remains and effects A medical examiner is responsible for the disposition of identifiable and unidentifiable human remains. The NTSB may activate disaster mortuary teams to assist with this process. Magnicharters will comply with decisions made by the responsible authorities and will ensure that family members will be consulted about the disposition of any remains and personal effects
5. Return of possessions Authorities should return any identifiable personal effects directly to the family of the passenger or crew member. Magnicharters should not become their custodian. Local authorities should determine the disposition of unidentifiable personal effects. If personal effects do come into the airline's control, Magnicharters or its designee will consult with family members about the disposition of the items. Unless a particular item is needed for the accident investigation, Magnicharters or its designee will follow the direction of the next-of-kin regarding the disposition of such items regardless of their condition.
6. Unclaimed possessions retained After returning all possessions which can be associated with specific persons on board the aircraft, Magnicharters will retain any unclaimed possessions that are within its control for not less than 18 months.
7. Monuments If families express a desire for a monument to family members, Magnicharters will consult affected families about its location and construction, including any inscription on the monument. Each family will have the option of omitting the name of their family member if the agreed design will include an inscription of names.
8. Equal Treatment of Passengers Magnicharters will provide family assistance without regard to an individual's status as a revenue passenger, non-revenue passenger, or crew member.9. Assistance from other organizations

Magnicharters will work with the American Red Cross, or any other organization designated for the accident by the NTSB under 49 U.S.C. § 1136(a)(2), to ensure that family members receive an appropriate level of services and assistance.
10. Compensation of Designated OrganizationMagnicharters will provide reasonable compensation to the independent, nonprofit organization that the NTSB has designated pursuant to 49 U.S.C. § 1136(a)(2) for services provided. Magnicharters will expect the designated organization to provide a detailed accounting of the services and assistance for which compensation is to be provided.
11. Travel and Care Expense s Subject to any limitations imposed by the NTSB or other competent authority, Magnicharters will provide transportation and reasonable expenses for accom mo da

tions and meals for any family member who wishes to visit the scene of an accident.
12. Resources /Training Commitment Magnicharters will commit sufficient resources to carry out this Plan. It will provide adequate training to its employees and agents likely to be involved in family assistance functions so that Magnicharters can meet the needs of survivors and family members following an accident.
13. Notice Concerning Liability for Man-Made Structures In the case of an accident that results in significant damage to a man-made structure or other property on the ground that is not government-owned, Magnicharters will promptly provide written notice, to the extent practicable, directly to the owner of the structure or other property about liability for any property damage and means for obtaining compensation. At a minimum, the written notice will advise the owner: (i) to contact the insurer of the property as the authoritative source for information about coverage and compensation; (ii) not to rely on unofficial information offered by any representatives of Magni

charters about compensation by Magnicharters for accident-site property damage; and (iii) to obtain photographic or other detailed evidence of property damage as soon as possible after the accident, consistent with restrictions on access to the accident site.14. Simultaneous Electronic Transmission of NTSB Hearing

In the case of an accident in which the NTSB conducts a public hearing or comparable proceeding at a location greater than 80 miles from the accident site, Magnicharters will ensure that the proceeding is made available simultaneously by electronic means at a location open to the public at both the origin city and destination city of the flight operated by Magnicharters if that city is located in the United States.