[DO NOT PUBLISH]

IN THE UNITED STATES COURT OF APPEALS FOR THE ELEVENTH CIRCUIT

________________________ No. 12

- 12859 Non

- Argument Calendar

________________________ D.C. Docket No. 4:11

- cv - 00124

- BAE

- GRS SHERRY COUNCIL BENNETT, Plaintiff

- Appellant,

versus PREMIERE CREDIT OF NORTH AMERICA, LLC, EDUCATIONAL CREDIT MANAGEMENT CORP. Defendants

- Appellees, THE LANDINGS CLUB, INC. Defendant.

________________________ Appeal from the United States District Court for the Southern District of Georgia

________________________ (January 28 , 2013) Case: 12-12859 Date Filed: 01/28/2013 Page: 1 of 152 Before MARCUS , WILSON and KRAVITCH , Circuit Judges.
PER CURIAM:
A ppellant Sherry Council Bennett appeals from the district court’s grant of summary judgment in favor of appellees Educational Credit Management Corporation (ECMC) and Premiere Credit of North America, LLC (Premiere) and denial of her motion for partial sum mary judgment. 1 See Bennett v. Premiere Credit of N. Am., LLC, et al. , D. Ga. 2012, __ F.Supp.2d __, ( No. 11

- 124, O ct. 20, 2011) (“ Bennett I ”) ( order granting ECMC’s motion for summary judgment); see also Bennett v. Premiere Credit of N. Am., LLC, et al. , D. Ga. 2012, __ F.Supp.2d __, (No. 11

- 124, May 8, 2012) (“ Bennett II ”) ( order granting Premiere’s motion for summary judgment). Bennett challenges an administrative wage garnishment instituted by appellees in an attempt to collect monies allegedly owed by Bennett after she defaulted on her Stafford student loan

. Finding no error on the part of the district court, we affirm

.

1 Although ECMC originally filed a motion to dismiss for failure to state a claim, the district court construed that motion as one for summary judgment , and gave the parties additional time to supplement the record

. See Bennett I , D. Ga. 2012, __ F.Supp.2d __, (No. 11

- 124, Oct. 20, 2011)

. Bennett also filed a motion for a permanent injunction, which the district court denied because it had already “dismissed Bennett’s claims against ECM[C] on summary judgment.” Bennett I , D. Ga. 2012, __ F.Supp.2d __, (No . 11

- 124, Oct. 20, 2011) . However, because Bennett does not “plainly and prominently” contest the permanent injunction ruling on appeal, it is therefore deemed abandoned. See United States v. Jernigan , 341 F.3d 1273, 1283 n.8 (11th Cir. 2003) (holding th at an issue is abandoned when it is not “plainly and prominently” raised on appeal). Case: 12-12859 Date Filed: 01/28/2013 Page: 2 of 153 I. STANDARD OF REVIEW

“ We review a grant of summary judgment de novo and apply the same legal standards as the district court .” Citizens for Smart Growth v. Sec’y of the Dep’t of Transp. , 669 F.3d 1203, 1210 (11th Cir. 2012) ( citation omitted ). “ The court shall grant summary judgment if the movant shows that there is no genuine dispute as to any material fact and the movant is ent itled to judgment as a matter of law .” Fed. R. Civ. P. 56(a). When reviewing a summary judgment motion, “[w] e do not make credibility determina tions, but instead believe the evidence of the non

- movant . . . and all justifiab le inferences are to be drawn in [her] favor.” Evans v. Stephens , 407 F.3d 1272, 1277 (11th Cir. 2005) (citation and internal quotation marks omitted) ( ellipses in original ). We also review de novo a district court’s conclusion that federal law preempts state law. See Cliff v. Payco Gen. Am. Credits, Inc. , 363 F.3d 1113, 1121 (11th Cir. 2004).
II. DISCUSSION On appeal, Bennett claims that ECMC and Premiere violated the Higher Education Act (HEA) , 20 U.S.C . § § 1001 et seq. ; the Fair Debt Collection Practices Act (FDCPA), 15 U.S.C. § 1692g; and Georgia state garnishment law , O.C.G.A. § 18

- 4

- 46

. 2 Bennett also contends that there is a question of fact as to

2 Bennett’s arguments are somewhat disjointed and scattered through the entirety of her brief. While it is not our place to make arguments for an appellant, we have done our best to

Case: 12-12859 Date Filed: 01/28/2013 Page: 3 of 154 whether she owes a debt at all , and therefore the district court improperly granted summary judgment in favor of ECMC and Premiere

. A. The Higher Education Act Bennett asserts that ECMC and Premiere violated certain provisions of the
HEA , which govern the procedures for ad ministrative wage garnishment. See 20 U.S.C. § 1095a(a)(2)

– (5). 3 Bennett contends that ECMC and Premiere violated

construe Bennett’s contentions into broad categories in order to facilitate the efficiency of our review. 3 The relevant provisions read as follows: (a) Garnishment requirements. Notwithstanding any provision o f State law, a guaranty agency .

. . may garnish the disposable pay of an individual to collect the amount owed by the individual, if he or she is not currently making required repayment under a repayment agreement with the Secretary, or, in the case of a loan guaranteed under part B [20 U.S.C. §§ 1071 et seq .] on which the guaranty agency received reimbursement fro m the Secretary under section 107 8(c) of this title , with the guaranty agency holding the loan, as appropriate, provided that

—

. . . (2) the individual shall be provided writt en notice, sent by mail to the individual’ s last known address, a minimum of 30 days prior to the initiation of proceedings, from the guaranty agency or the Secretary, as appropriate, informing such individual of the nature and amount of the loan obligatio n to be collected, the intention of the guaranty agency or the Secretary, as appropriate, to initiate proceedings to collect the debt through deductions from pay, and an explanation of the rights of the individual under this section; (3) the individual sha ll be provided an opportunity to inspect and copy records relating to the debt; (4) the individual shall be provided an opportunity to enter into a written agreement with the guaranty agency or the Secretary, under terms agreeable to the Secretary, or the head of the guaranty agency or his designee, as appropriate, to establish a schedule for the repayment of the debt; (5) the individual shall be provided an opportunity for a hearing in accordance with subsection (b) of this section on the determination of the Case: 12-12859 Date Filed: 01/28/2013 Page: 4 of 155 the HEA when they failed to : (1) provide her with prior notice of the natu re and amount of the debt owed; (2) give her notice of their intent to initiate the administrative wage garnishment; and (3) provide certain documents and records
upon reque st regarding Bennett’s alleged Stafford loan default. However, we have consistently held that “[w]hile the HEA endows debtors with certain rights during the wage garnishment process, the HEA expressly empowers only the Secretary of Educ ation

— not debtors

— with the authority to enforce the HEA and rectify HEA violations .” Cliff , 363 F.3d at 1123 (citation omitted) ; see 20 U.S.C. § 1095a

. Therefore, “[i] t is well

- settled that the HEA does not expressly provide debtors with a private right of action .” Cliff , 363 F.3d at 1123 (citing McCulloch v. PNC Bank Inc. , 298 F.3d 1217, 1221 (11th Cir. 2002)). There is also no implied private right of action. McCulloch , 298 F.3d at 1224

– 25. Accordingly, the district court properly found that Bennett could not bring a private cause of action against ECMC and Premiere for the alleged HEA violations

. See Bennett I , D. Ga. 2012, __ F.Supp.2d __, (No. 11

- 124, Oct. 20, 2011) ; Bennett II , D. Ga. 2012, __ F.Supp.2d __, (No. 11

- 124, May 8, 2012)

.

Secretary or the guaranty agency, as appropriate, concerning the existence or the amount of the debt, and, in the case of an individual whose repayment schedule is established other than by a written agreement pursuant to paragraph (4), concerning the terms of the repayment schedule[.] . . .
20 U.S.C. § 1095a(a)(2)

– (5) (alterations in original).

Case: 12-12859 Date Filed: 01/28/2013 Page: 5 of 156 B. Fair Debt Collection Practices Act Although there is no express or implied private right of action under the HEA, a violation of the HEA can, at times, give rise to a private cause of action under the FDCPA. See Cliff , 363 F.3d at 1127. Bennett contends that ECMC and Premier e violated the FDCPA , directly and via their failure to qualify as guaranty agencies under the HEA , when they communicated with and improperly “issued [a ] garnishment withholding order to [her] employer. ” See 15 U.S.C. § 1692c(b) (prohibiting a debt colle ctor’s communication with third parties under the FDCPA unless certain limited conditions apply ). However, Bennett can only succeed on this claim if ECMC and Premiere : (1) fail to qualify as “guaranty agencies” under the HEA , and therefore did not have ex press authority to contact her employer; and (2) are classified as “debt collectors” under the FDCPA , and acted in violation of its regulatory provisions

. 1. “Guaranty Agencies” Under the Family Federal Education Loan (FFEL) Program, student loans , such as Bennett’s Stafford l oan, are guaranteed either by a state agency or by a

“ private nonprofit organization that has an agreement with the Secretary [of the Department of Education (DOE) ] under which it will administer a loan guarantee program under t he [HEA].” 34 C.F.R. § 682.200 ; see 20 U.S.C. § 1078(a)(1)

.

Case: 12-12859 Date Filed: 01/28/2013 Page: 6 of 157 These nonprofit organizations, known as g uaranty agencies , enter into agreements with the DOE that : [S] et forth such administrative and fiscal procedures as may be necessary to protect the United States from the risk of unreasonable loss thereunder, to ensure proper and efficient administration of the loan insurance program, and to assure that due diligence w ill be exercised in the collection of loans insured under the program

. 20 U.S.C. § 1078(C)(2)(A) (emphasis added)

. HEA regulations have expressly characterized the relationship between a guaranty agency and the DOE as a fiduciary relationship. See 34 C. F.R. § 682.419(a) (“ The guaranty agency must exercise the level of care required of a fiduciary charged with the duty of protecting, investing, and administering the money of others .”). Guaranty agencies are not only given express authority to engage in

co llection activities, but federal regulations mandate that the agencies engage in “due diligence” to collect on defaulted loans as part of their agreement with the
DOE. See 34 C.F.R. § 682.410(b)(6)(i) (“ A guaranty agency must engage in reasonable and docu mented collection activities on a loan on which it pays a default claim filed by a lender. . . . [T] he agency must perform at least one activity every 180 days to collect the debt, locate the borrower (if necessary), or determine if the borrower has the means to repay the debt .” (emphasis added) ); see generally
34 C.F.R. § 682.411( governing “[l] ender due diligence in collecting guaranty agency l oans ”)

.

Case: 12-12859 Date Filed: 01/28/2013 Page: 7 of 158 In addition , as part of their mandatory collection activities, g uaranty agencies are given express authority to “garnish the disposable pay of a debtor to collect the amount owed if the debtor has failed to make payments required under a repayment agreement.” Cliff , 363 F.3d at 1118 ( citing 20 U.S.C. § 10 95a(a) (“ Notwithstanding any provision of State law, a guaranty ag ency . . . may garnish the disposable pay of an individual to collect the amount owed by the individual , if he or she is not currently making required repayment under a repayment agreement

. . . . ”) )

. Guaranty agencies also have express authority to contact a debtor’s employer and issue a withholding order demand ing that the employer garnish the debtor’s wa ges. See 20 U.S.C. § 1095a(a)(6) (“[T] he employer shall pay to the Secretary or the guaranty agency as directed in the withholdi ng order.

. .

. ”) ; see also 34 C.F.R. § 682.410(b)(9)(i)(H) (“ Unless the guaranty agency receives information that the agency believes justifies a delay or cancellation of the withholding order, it shall send a withholding order to the employer

. . . . ”). Bennett contends that ECMC is not a guara nty agency , and that because there is no evidence that her Stafford loan was transferr ed or assigned to ECMC, it is not the current holder of her loan

. Bennett asserts that the sworn affidavit of ECMC’s Senior Account Servicing Representative, Julia Lambert

— which states that ECMC is the current holder of Bennett’s loan and that it is a gua ranty
agency

— is nothing more than an unsupported opinion. Citing a decision from the

Case: 12-12859 Date Filed: 01/28/2013 Page: 8 of 159 Ninth Circuit, Bennett further maintains that neither ECMC nor Premiere have engaged in the requisite activities to be classified as anything more than debt collector s . See Rowe v. Educ. Credit Mgmt. Corp. , 559 F.3d 1028, 1032 (9th Cir. 2009). ECMC, on the other hand, cites Lambert’s affidavit and contends that it qualifies as a guaranty agency under the HEA , such that its issuance of a withholding order to Bennett’s employer was appropriate . Premiere concedes that it is not a guaranty agency. As a preliminary matter, we reiterate the district court’s observation that
Bennett has confused the requirements for demonstrating an organization ’s “guaranty agen cy” status under the HEA with the requirements necessary to prove

an entity’s status as a “ debt collector” under the FDCPA. See Bennett II , D. Ga. 2012, __ F.Supp.2d __, (No. 11

- 124, May 8, 2012) (“Bennett appears to intermingle the FDCPA and HEA.”). The test that Bennett cites, as stated in our sister circuit’s decision in Rowe and discussed by the district court below , resolves the question of “debt collector” status, but is inapplicable to determine “guaranty agency” status

. See 559 F.3d at 1032 (“ Two requirements must be satisfied for an entity to come within the exception to the FDCPA for collection activities

‘ incidental to a bona fide fiduciary obligation.’” (citing 15 U.S.C. § 1692a(6)(F)(i)) (emphasis added) ). Therefore, we simply look for an agreement between ECMC and the DOE to determine guaranty agency status

. See 34 C.F.R. § 682.200(b)

.

Case: 12-12859 Date Filed: 01/28/2013 Page: 9 of 1510 ECMC has presented sufficient evidence that it is the current holder of Bennett’s Stafford loan, as well as evidence of its guaranty agency status , thr ough Lambert’s sworn affidavit and the attached letter listing ECMC as a guaranty agency to the DOE. Although the list of guaranty agencies is not on official DOE letterhead, as Bennett vehemently points out, the list attached to Lambert’s affidavit is id entical to the list of guaranty agencies posted on the DOE ’s official website. See U.S. Department of Education, State Guaranty Agency , Organizations by Type , http://wdcrobcolp01.ed.gov/Programs/EROD/org_list.cfm?category_cd=SGA (last visited Dec. 16, 201 2). Moreover, numerous sister circuits have explicitly held that ECMC is a guaranty agency. See Rowe , 559 F.3d at 1032 (finding no dispute as to ECMC’s guaranty agency status); see also Black v. Educ. Credit Mgmt. Corp. , 459 F.3d 796, 798 (7th Cir. 2006) (finding that ECMC is “ a non - profit corporation that acts as a guarantee agency and occasionally handles the defaulted FFELP loans of debtors who file a petition for relief under Chapter 13 ”)

. Aside from making a bald assertion that Lambert’s affidavit is nothing more than “ an opinion , ” Bennett has not presented any other evidence to support her claim s regarding ECMC’s guaranty agency status

. Based on the evidence in the record before us, and Bennett’s failure to present sufficient evidence otherwise, we agree with the district court that ECMC qualifies as a guaranty agency under the

Case: 12-12859 Date Filed: 01/28/2013 Page: 10 of 1511 HEA , and is therefore engaged in a fiduciary relationship with the DOE

. See 34 C.F.R. § 682.419(a). Accordingly, ECMC had the authority to engage in administrative wage garn ishment and issue a withholding order to Bennett’s employer. See 20 U.S.C. § 1095a(a)(6). 2. “Debt Collectors” Congress enacted the FDCPA in order to eliminate “the use of abusive, deceptive, and unfair debt collection practices ” and “ to protect consumers against debt collection abuses .” 15 U.S.C. § § 169 2(a), (e). The Act thereby regulates the collection of “debts” by “debt collectors” by dictating , inter alia , the type and frequency of the contacts that a debt collector can make with a debtor. See 15
U. S.C. §§ 1692a, 1692c; see also Pelfrey v. Educ. Credit Mgmt. Corp. , 71 F. Supp. 2d 1161, 1165 (N.D. Ala. 1999), aff’d 208 F.3d 945 (11th Cir. 2000) (per curiam). A violation of any of the prohibited activities listed in the FDPCA give s ri se to a private c ause of action. See 15 U.S.C. § 1692k. The FDCPA broadly defines a “debt collector” as “ any person who uses any instrumentality of interstate commerce or the mails in any business the principal purpose of which is the collection of any debts, or who regularly collects or attempts to collect, directly or indirectly, debts owed or due or asserted to be owed or due another. ” 15 U.S.C. § 1692a(6). However, t he Act lists multiple excepti ons to this definition ; in relevant part , the FDCPA does not apply to “ any person

Case: 12-12859 Date Filed: 01/28/2013 Page: 11 of 1512 collecting or attempting to collect any debt owed or due or asserted to be owed or due another to the extent such activity . . . is incidental to a bona fide fiduciary obligation .” 15 U.S.C. § 1692a(6)(F)(i) (emphasis added). Although an e ntity that satisfies this exception is not subject to the FDCPA, “the Secretary of Education has expressed the belief that third

- party debt collectors acting on behalf of guaranty agencies to collect federal student loans must comply with the FDCPA.” Clif f

, 363 F.3d at 1123

– 24 ( citing 55 Fed. Reg. 40120 (Oct. 1, 1990)). Bennett contends that ECMC and Premiere are both debt collectors under the FDCPA. However, b ased on facts similar to the ones at bar , we have explicitly held that ECMC is an entity acting incident to a fiduciary relationship with the DOE, and is therefore exempt from the provisions of the FDCPA. Pelfrey , 208 F.3d at 945 (“[T]he [FDCPA] does not apply to [ECMC], because [ECMC] is a ‘person collecting or attempting to collect any debt owed or due or asserted to be owed or due another to the extent such activity . . . is incidental to a bona fide fiduciary obligation.” (alterations in original)). L ikewise in this case, ECMC ’s status as a guaranty agency, and therefore its fiduciary relations hip to the DOE, is direct evidence that it satisfies the fiduciary relationship exemption and is not subject to th e provisions of the FDCPA. 4

4 Even if we were to apply the test articulated in Rowe , as Bennett demands, ECMC is exempt from the FDCPA because (1) it has a fiduciary relationship with the DOE, and (2) its collection activities are incidental to that fiduciary obligation. See 559 F.3d at 1032.

Case: 12-12859 Date Filed: 01/28/2013 Page: 12 of 1513 Premiere , on the other hand, concedes “that it is a third

- party debt collector subject to the FDCPA. ” However, it contends that because ECMC actually issued the withholding order to Bennett’s employer , and because Bennett’s employer was specifically directed to remit payments to ECMC, Premiere “merely acted as an accounts receivable collection contractor assisting EC MC with collection of [Bennett’s] defaulted student loan.” Once again, ECMC had the authority to issue a withholding order to effectuate wage garnishment

. See 20 U.S.C. § 1095a(a)(6)

. Moreover, t he Secretary of Education has recognized that “[a] great d eal of the collection action on [FFEL] Program loans is performed for guarant[y] agencies by third party collection contractors . . . subject to the FDCPA

. ” See 55 Fed. Reg.
40120 ; see also Cliff , 363 F,3d at 1123

– 24

. Accordingly, because ECMC is authorized to engage in administrative wage garnishment, and because Premiere is authorized to perform collection activities on ECMC’s behalf as a third

- party
contractor , Premiere did not violate the FDCPA. C. Preemption by Geor gia Wage Garnishment Statute Bennett also argues that the Georgia state wage garnishment statute supersedes t he HEA

. See O.C.G.A. § 18

- 4

- 46 (“[N] o part of the personal earnings of [a debtor] shall be subject to garnishment prior to [a] judgment .”). Howev er, we expressly decided this issue in Cliff when we held that, pursuant to the “notwithstanding any provision of state law” clause of the HEA, 20 U.S.C. §

Case: 12-12859 Date Filed: 01/28/2013 Page: 13 of 1514 1095a(a), the HEA “preempts [] those provisions of state law that would otherwise prohibit or hinder the ability of a guaranty agency to garnish a debtor’s wages

. ” 363 F.3d at 1125. Here, because the Georgia statute would require ECMC to obtain a state court judgment prior to garnishing Bennett’s wages, the Georgia
statute is preempted because it hinders ECMC’s ability to garnish a debtor’s
wages . Therefore, Bennett’s argument to the contrary is foreclosed.
D. Question of Fact as to Debt Owed Bennett contends that “the record . . . is completely absent evidence that
ECMC or Prem iere is the owner or h older of [her] note or judgment. ” Bennett also maintains that she has already paid any debt owed on the Stafford loan, and cites two official letters issued by the DOE on September 24, 2000 and February 20, 2010, stating that two of her defaulted loans ha ve been “paid in full.” Finally, Bennett claims that appellees’ failure to file a compulsory counterclaim under Federal Rule of Civil Procedure 13(a) provides further evidence that there is a question of fact as to whether she owes a debt. Contrary to Ben nett’s assertions , we need not address any of these claims. As recognized by the district court, this is not the appropriate forum to raise these issues ; instead, Bennett should pursue these claims in accordance with the available administrative rights, p rocedures and remedies provided under the HEA. See, e.g. , 20 U.S.C. § 1095a(a)(5) (“ [T] he individual shall be provided an

Case: 12-12859 Date Filed: 01/28/2013 Page: 14 of 1515 opportunity for a hearing

. . . concerning the existence or the amount of the debt .”); 34 C.F.R. §§ 682.410(b)(9)(i)(E) (“ The guarant y agency shall offer the borrower an opportunity for a hearing

. . . concerning the existence or the amount of the debt .”), 682.410(b)(i)(J) (“ The guaranty agency shall provide a hearing, which, at the borrower's option, may be oral or written, if the borr ower submits a written request for a hearing on the existence or amount of the debt .”). Bennett has a right to a hearing before a “hearing official appointed by the [guaranty] agency,” who

“ may be any qualified individual, including an administrative law judge, not under the supervision or control of the head of the guaranty agency .” 34 C.F.R. § 682.410(b)(9)(i)(M). AFFIRMED. Case: 12-12859 Date Filed: 01/28/2013 Page: 15 of 15