51524 Federal Register / Vol. 84, No. 189 / Monday, September 30, 2019 / Notices 

CORPORATION FOR NATIONAL AND 

COMMUNITY SERVICE 

Agency Information Collection 

Activities; Submission to the Office of 

Management and Budget for Review 

and Approval; Comment Request; 

Generic Clearance for the Collection of 

Qualitative Feedback on Agency 

Service Delivery 

AGENCY: Corporation for National and 

Community Service (CNCS). 

ACTION: Notice of information collection; 

request for comment. 

SUMMARY: In accordance with the 

Paperwork Reduction Act of 1995, 

CNCS is proposing to renew an 

information collection. 

DATES: Written comments must be 

submitted to the individual and office 

listed in the ADDRESSES section by 

November 29, 2019. 

ADDRESSES: You may submit comments, 

identified by the title of the information 

collection activity, by any of the 

following methods: 

(1) By mail sent to: Corporation for 

National and Community Service; 

Attention Amy Borgstrom; 250 E Street 

SW, Washington, DC 20525. 

(2) By hand delivery or by courier to 

the CNCS mailroom at the address 

above between 9:00 a.m. and 4:00 p.m. 

Eastern Time, Monday through Friday, 

except federal holidays. 

(3) Electronically through 

www.regulations.gov. 

Comments submitted in response to 

this Notice will be made available to the 

public through www.regulations.gov. 

For this reason, please do not include in 

your comments information of a 

confidential nature, such as sensitive 

personal information or proprietary 

information. If you send an email 

comment, your email address will be 

automatically captured and included as 

part of the comment that is placed in the 

public docket and made available on the 

internet. Please note that responses to 

this public comment request containing 

any routine notice about the 

confidentiality of the communication 

will be treated as public comments that 

may be made available to the public 

notwithstanding the inclusion of the 

routine notice. 

FOR FURTHER INFORMATION CONTACT: 

Amy Borgstrom by email at 

aborgstrom@cns.gov or by phone at 

202–606–6930. 

SUPPLEMENTARY INFORMATION: 

Title of Collection: Generic Clearance 

for the Collection of Qualitative 

Feedback on Agency Service Delivery. 

OMB Control Number: 3045–0137. 

Type of Review: Renewal. 

Respondents/Affected Public: 

Individuals and Households. 

Total Estimated Number of Annual 

Responses: 15,000. 

Total Estimated Number of Annual 

Burden Hours: 2,500. 

Abstract: The proposed information 

collection activity provides a means to 

elicit qualitative customer and 

stakeholder feedback in an efficient, 

timely manner. By qualitative feedback 

we mean information that provides 

useful insights on perceptions and 

opinions but are not statistical surveys 

that yield quantitative results that can 

be generalized to the population of 

study. This feedback will provide 

insights into customer or stakeholder 

perceptions, experiences and 

expectations, provide an early warning 

of issues with service, or focus attention 

on areas where communication, training 

or changes in operations might improve 

delivery of products or services. These 

collections will allow for ongoing, 

collaborative, and actionable 

communications between the agency 

and its customers and stakeholders. It 

will also allow feedback to contribute 

directly to the improvement of program 

management. 

The solicitation of feedback will target 

areas such as: Timeliness, 

appropriateness, accuracy of 

information, courtesy, efficiency of 

service delivery, and resolution of 

issues with service delivery. Responses 

will be assessed to plan and inform 

efforts to improve or maintain the 

quality of service offered to the public. 

If this information is not collected, vital 

feedback from customers and 

stakeholders on the agency’s services 

will be unavailable. 

CNCS will only submit a collection 

for approval under this generic 

clearance if the collection is: 

• Voluntary; 

• Low-burden for respondents (based 

on considerations of total burden hours, 

total number of respondents, or burdenhours per respondent) and low-cost for 

both the respondents and the federal 

government; 

• Non-controversial and does not 

raise issues of concern to other federal 

agencies; 

• Targeted to the solicitation of 

opinions from respondents who have 

experience with the program or may 

have experience with the program in the 

near future; 

• Not collecting personallyidentifiable information (PII) except to 

the extent necessary and that is not 

retained; 

• Used only internally for general 

service improvement and program 

management purposes and is not 

intended for release outside of the 

agency; 

• Not used for the purpose of 

substantially informing influential 

policy decisions; 

• Focused on qualitative information; 

the collections will not be designed or 

expected to yield statistically reliable 

results or used as though the results are 

generalizable to the population of study. 

Comments submitted in response to 

this notice will be summarized and/or 

included in the request for OMB 

approval. Comments are invited on: (a) 

Whether the collection of information is 

necessary for the proper performance of 

the functions of the agency, including 

whether the information shall have 

practical utility; (b) the accuracy of the 

agency’s estimate of the burden of the 

collection of information; (c) ways to 

enhance the quality, utility, and clarity 

of the information to be collected; (d) 

ways to minimize the burden of the 

collection of information on 

respondents, including through the use 

of automated collection techniques or 

other forms of information technology; 

and (e) estimates of capital or start-up 

costs and costs of operation, 

maintenance, and purchase of services 

to provide information. Burden means 

the total time, effort, or financial 

resources expended by persons to 

generate, maintain, retain, disclose or 

provide information to or for a federal 

agency. This includes the time needed 

to review instructions; to develop, 

acquire, install, and utilize technology 

and systems for the purpose of 

collecting, validating and verifying 

information, processing and 

maintaining information, and disclosing 

and providing information; to train 

personnel and to be able to respond to 

a collection of information, to search 

data sources, to complete and review 

the collection of information; and to 

transmit or otherwise disclose the 

information. All written comments will 

be available for public inspection on 

regulations.gov. 

Dated: September 25, 2019. 

Amy Borgstrom, 

Associate Director of Policy. 

[FR Doc. 2019–21192 Filed 9–27–19; 8:45 am] 

BILLING CODE 6050–28–P 

DEPARTMENT OF DEFENSE 

Department of the Army 

Board of Visitors, United States 

Military Academy (USMA) 

AGENCY: Department of the Army, DoD. 

ACTION: Notice of committee meeting. 


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