Volunteer Management and Engagement Resource Guide

Selected Public-Facing Resources Shared by 

Volunteer Generation Fund Grant Recipients

Volunteer Management and 

Engagement Resource Guide

Prepared by ICF for the AmeriCorps 

Office of Research and Evaluation

January 2024

 VOLUNTEER GENERATION FUND BUNDLED EVALUATION AND CAPACITY BUILDING PROJECT 
Volunteer Management and Engagement Resource Guide

Produced and published at U.S. taxpayer expense. i 

Acknowledgements 

The ICF evaluation team would like to acknowledge the many members of the AmeriCorps 

Office of Research and Evaluation (ORE), the Technical Working Group, and the participating 

state service commissions that contributed to the evaluation of the Volunteer Generation 

Fund. They provided valuable information and feedback to ensure the ICF evaluation team 

was able to fully capture the unique Volunteer Generation Fund-supported programming 

and how this programming was able to leverage AmeriCorps support to tackle a critical 

priority. The evaluation team looks forward to continued collaboration with ORE on highquality evaluation work that can inform policy and practice regarding how national service 

may be used to address national priorities. 

Contributing Authors 

Samantha Spinney, PhD

Lauren Kennedy

Luca Finkbeiner

Suggested Citation

Spinney, S., Kennedy, L., & Finkbeiner, L. (2024). Volunteer management and engagement resources: 

Selected public-facing resources developed by Volunteer Generation Fund grant recipients. ICF.

Photo Credit

AmeriCorps

This report was commissioned by AmeriCorps’ Office of Research and Evaluation under Contract # 

GS00Q14OADU209 and Order # 95332A20F0068. Information in this report is in the public domain. 
Volunteer Management and Engagement Resource Guide

ii

Table of Contents

Background...........................................................................................................................................................................................................................................1

About This Resource Guide......................................................................................................................................................................................................1

Diversity, Equity, and Inclusion (DEI)................................................................................................................................................................................3

Evaluation..............................................................................................................................................................................................................................................4

Leveraging Volunteers.................................................................................................................................................................................................................5

Position Descriptions ..................................................................................................................................................................................................................9

Recognition.........................................................................................................................................................................................................................................9

Recruitment.......................................................................................................................................................................................................................................10

Retention...............................................................................................................................................................................................................................................11

Supervision ........................................................................................................................................................................................................................................12

Volunteering in an Emergency ............................................................................................................................................................................................14

Youth......................................................................................................................................................................................................................................................15

Other (e.g., Overall Volunteer Management, Volunteering as a Family)................................................................................................16
Volunteer Management and Engagement Resource Guide

 1 

Background

AmeriCorps,

1 the federal agency for national service and volunteerism, provides opportunities for Americans 

to serve their country domestically, address the nation's most pressing challenges, improve lives and 

communities, and strengthen civic engagement. As an independent federal agency, AmeriCorps plays a vital 

role in supporting the American culture of citizenship, service, and responsibility, and is the nation’s largest 

grantmaker in support of many forms of service and volunteering. AmeriCorps engages more than 5 million 

Americans in service through its AmeriCorps, AmeriCorps Seniors, and Volunteer Generation Fund (VGF) 

programs. 

The VGF program, which was authorized by the Edward M. Kennedy Serve America Act in 2009, invests in 

volunteer management practices that increase both volunteer recruitment and retention through grants to 

state service commissions and nonprofit organizations. To learn more about how VGF grants have been 

implemented and the outcomes of those grants in improving volunteer recruitment and retention, the 

AmeriCorps Office of Research and Evaluation contracted with ICF to conduct an evaluation of the VGF grant 

program based on the work of participating grantees awarded in fiscal year (FY)2020. 

In FY2020, 14 state service commissions were awarded VGF grants. State service commissions, the state 

partners of AmeriCorps, are charged with administering AmeriCorps State and National, VGF, and related 

programs to address critical community needs and engage citizens in service (America’s Service 

Commissions, 2023). These governor-appointed public agencies or private nonprofit organizations serve at 

the state level to regrant federal national service funds; support other community service agencies at the 

local, regional, or state levels; and work to support local communities. In total, 9 of the 14 VGF grantees 

participated in the evaluation. More information about the evaluation and its findings may be found at the 

AmeriCorps Evidence Exchange. 

Over the course of the evaluation, several participating grantees referenced resources they developed or 

disseminated in their efforts to support volunteer management and engagement in their states. This guide 

presents several of those and other public-facing resources created by the grantees.

About This Resource Guide

This guide is intended to share a diverse sample of resources developed or disseminated by the subset of FY 

2020 VGF grantees that participated in ICF’s evaluation and had public-facing resources. In total, eight of the 

nine grantees that participated in the evaluation had public-facing resources on their respective websites 

(the list is included on the following page). The guide is not meant to be a definitive collection of resources on 

volunteer management and engagement. Resources include conference/webinar recordings, guidance 

documents, tip sheets, and reports. 

Resources in this guide are presented according to volunteer management and engagement key topic areas 

(click each topic below to go to related resources):

• Diversity, Equity, and Inclusion (8 resources)

• Evaluation (3 resources)

• Leveraging Volunteers (13 resources)

• Position Descriptions (3 resources)

• Recognition (4 resources)

• Recruitment (3 resources)

• Retention (4 resources)

1 AmeriCorps is the operating name of the Corporation for National and Community Service, or CNCS. 
Volunteer Management and Engagement Resource Guide

 2 

• Supervision (9 resources)

• Volunteering in an Emergency (3 resources)

• Youth (3 resources)

• Other (e.g., Overall Volunteer Management, Starting a Service Project) (10 resources)

For a comprehensive list of resources developed by each VGF grantee, please visit the following websites:

• Florida Commission on Community Service (Volunteer Florida): Volunteer Resources

• Iowa Commission on Volunteer Service (Volunteer Iowa): For Organizations

• Massachusetts Service Alliance (MSA): Volunteer Management Database

• Minnesota Alliance for Volunteer Advancement (MAVA): All Products

• North Carolina (NC) Commission on Volunteerism & Community Service (VolunteerNC): Resources

• Nevada Volunteers: Resources

• Utah Commission on Service & Volunteerism (UServeUtah): Resources

• Volunteer New Hampshire (Volunteer NH): Volunteer Resource Center 
Volunteer Management and Engagement Resource Guide

 3 

Diversity, Equity, and Inclusion (DEI)

Resource Name Resource 

Type Description Authoring Organization URL Cost

Co-Creating Racial Equity in 

Volunteer Engagement Report

MAVA’s work until this point has focused 

mostly on nonprofit organizations and 

culturally-led community groups. We 

have worked closely with a diverse task 

force of volunteer engagement leaders, 

representatives from culturally-led 

organizations, and community members. 

While we have engaged with individual 

volunteers, we had not yet had the 

opportunity to evaluate volunteer 

engagement systems from the 

perspective of BIPOC [Black, Indigenous, 

and People of Color] individuals. This 

project allowed us to convene the 

necessary voices - the community 

members most affected - to learn more 

about systemic inequities in volunteer 

engagement and imagine new systems of 

volunteerism. This is the final report that 

came out of this project.

MAVA

https://www.mavane

twork.org/content.as

px?page_id=586&clu

b_id=286912&item_i

d=13510

$20.00 

Deconstructing Bias with an 

Intersectional Lens

(Courtney Parker West)

Conference/

Webinar 

Recording

Webinar from VolunteerNC's Volunteer 

Coordinator Summit VolunteerNC

https://www.youtube

.com/watch?v=9Pyq

n3qU_Io

Free

Engaging Volunteers from 

Diverse Communities

Guidance 

Document

This guidance document provides eight 

strategies for creating a more inclusive 

volunteer program.

MAVA

https://www.mavane

twork.org/content.as

px?page_id=586&clu

b_id=286912&item_i

d=6906

$20.00

Engaging Everyone: Best 

Practices for Accessible 

Volunteer Management – 

2021 Governor’s Conference 

Conference/

Webinar 

Recording

This is a hands-on workshop where 

participants will learn how to 

accommodate people with disabilities in 

many roles. We will explore tips for 

working with people with all kinds of 

Neighborhood 

Access

https://volunteernh.o

rg/resource/engagin

g-everyone-21-

conference/

Free
Volunteer Management and Engagement Resource Guide

 4 

Resource Name Resource 

Type Description Authoring Organization URL Cost

on Volunteerism (Jules 

Good)

disabilities, and participants will work 

together to brainstorm accessibility 

solutions for their organizations.

Obstacles and Solutions: 

Rural Volunteering Tip Sheet

A short tip sheet outlining potential 

barriers and solutions about rural 

volunteering.

UServeUtah

https://userve.utah.g

ov/wpcontent/uploads/201

9/10/RuralObstacles-andSolutions.pdf

Free

Readiness Checklist for 

Engaging Boomer 

Volunteers

Guidance 

Document

Materials developed by a [MAVA] Task 

Force of Boomer Volunteers in September 

2014. Matrix that allows you to evaluate 

where your organization stands in the 

following areas:

• Organizational Culture

• Volunteer Positions

• Initial Contact and Placement

• The Organization Has In Place

• Training, Support, and Recognition

MAVA

https://www.mavane

twork.org/content.as

px?page_id=586&clu

b_id=286912&item_i

d=5256 

$5.00

Volunteers with Disabilities Guidance 

Document

A webpage sharing how to volunteer as a 

person with a disability. Volunteer Iowa

https://volunteer.iow

a.gov/volunteering/in

dividuals/volunteersdisabilities

Free

Evaluation

Resource Name Resource 

Type Description Authoring Organization URL Cost

Assessment of Volunteer 

Programs (Administration) Tip Sheet A short sheet to help evaluate volunteer 

programs, filled out by administration. UServeUtah

https://userve.utah.g

ov/wpcontent/uploads/20

18/06/AdminAssess

ment2.pdf

Free
Volunteer Management and Engagement Resource Guide

 5 

Resource Name Resource 

Type Description Authoring Organization URL Cost

Assessment of Volunteer 

Programs (Volunteer) Tip Sheet A short sheet to help evaluate volunteer 

programs, filled out by volunteers. UServeUtah

https://userve.utah.g

ov/wpcontent/uploads/20

18/06/H-11.4-

VolunteerAssessment_U.pdf

Free

Assessment of Volunteer 

Programs (Staff) Tip Sheet A short sheet to help evaluate volunteer 

programs, filled out by staff. UServeUtah

https://userve.utah.g

ov/wpcontent/uploads/20

18/06/StaffAssessm

ent.pdf

Free

Leveraging Volunteers

Resource Name Resource 

Type Description Authoring Organization URL Cost

14 Steps to Start a Volunteer 

Program

Guidance 

Document

From an article by Mary Quirk, MAVA, 

written for the newsletter Nonprofit Tools 

You Can Use. Whether your organization 

is big or small, here are fourteen action 

steps from MAVA for developing a topnotch volunteer program.

MAVA

https://www.mavan

etwork.org/content.

aspx?page_id=586

&club_id=286912&it

em_id=5277

$5.00

10 Tips on How to Volunteer 

Your Business Skills to a 

Nonprofit

Tip Sheet

Nonprofit organizations are highly driven 

in realizing their social missions, but often 

they do not have the capacity to address 

their strategic, operational and financial 

challenges. Skills-based volunteerism

matches business skills and experience 

with nonprofit needs, in order to increase 

their impact on the community. Following 

are 10 tips to help you volunteer your 

skills to a nonprofit in need.

Deloitte

https://userve.utah.

gov/wpcontent/uploads/20

18/06/TOOL_Howto-volunteerbusiness-skills-ata-nonprofit.pdfFree
Volunteer Management and Engagement Resource Guide

 6 

Resource Name Resource 

Type Description Authoring Organization URL Cost

Aligning Volunteer Goals 

with Programmatic 

Outcomes – 2022 

Governor’s Conference on 

Volunteerism (Toniann 

Desousa)

Conference/

Webinar 

Recording

Volunteers are often the backbone of an 

organization through sharing our mission 

and values, being involved on boards and 

committees, and bringing our work to 

local communities. To effectively 

accomplish our goals and provide the 

greatest service to these communities, 

volunteer efforts must align with 

programming outcomes and overall 

organizational objectives.

This presentation, aimed at volunteer 

managers and nonprofit leaders, will 

encompass successes, best practices, 

and lessons learned in the pursuit of 

enhancing the volunteer experience while 

gaining organizational efficiencies. We will 

discuss how the process of building a 

framework to align volunteer passion with 

needs and deliverables, as well as 

increasing accountability, can motivate 

volunteers to expand their contributions 

and feel valued.

Volunteer NH

https://volunteernh.

org/resource/alignin

g-volunteer-goals2022-conference/

Free
Volunteer Management and Engagement Resource Guide

 7 

Resource Name Resource 

Type Description Authoring Organization URL Cost

Building Back Better: 

Leveraging the Power of 

Volunteers – 2021 

Governor’s Conference on 

Volunteerism (Beth 

Steinhorn)

Conference/

Webinar 

Recording

The volunteer sector has evolved over 

generations to leverage the changing 

landscape of volunteerism, but this past 

year has certainly delivered more change 

than ever before. Not only do social, 

economic, and generational trends affect 

how individuals volunteer, but the 

pandemic transformed how organizations 

attract, engage, and retain qualified 

volunteers.

What lessons can we learn from the 

challenges imposed by the pandemic and 

what role will you, as a leader of 

volunteers, play in harnessing volunteer 

power in the months ahead?

From online training and virtual 

volunteering to new approaches to 

retention and community-building across 

a hybrid workforce, join Beth Steinhorn in 

this exploration of how you can lead the 

way to build back better in this everchanging world.

VQ Volunteer 

Strategies

https://volunteernh.

org/resource/buildin

g-back-better-21-

conference/

Free

Corporate Volunteering: The 

Business Case Report References for building the case for 

corporate volunteering. 

Volunteering 

Victoria

http://docplayer.net

/10780508-Thebusiness-casereferences-forbuilding-the-casefor-corporatevolunteeringcorporatevolunteering.html

Free
Volunteer Management and Engagement Resource Guide

 8 

Resource Name Resource 

Type Description Authoring Organization URL Cost

Deloitte Volunteer Impact 

Research (collection of 

reports)

Report

For several years, the Deloitte Volunteer 

Impact Research series has focused on 

measuring important aspects of 

corporate community engagement.

Deloitte

https://www2.deloitt

e.com/us/en/pages/

aboutdeloitte/articles/citi

zenship-deloittevolunteer-impactresearch.html

Free

Developing New Volunteer 

Opportunities

Guidance 

Document

A chart to help organizations brainstorm 

new volunteer positions. UServeUtah

https://userve.utah.

gov/wpcontent/uploads/20

18/06/H-2.6-

Develop-NewVolunOpportunities-1.pdf

Free

Host an AmeriCorps 

Program or Member

Guidance 

Document

A web page sharing a guide and a number 

of resources for organizations on how to 

host an AmeriCorps project or member. 

Volunteer Iowa

https://volunteer.io

wa.gov/americorps/

host-americorpsprogram-ormemberFree

Is it Always a Soup Kitchen?

Conference/

Webinar 

Recording

A short webinar sharing unexpected ways 

volunteers can serve their community.

Volunteer 

Florida

https://www.youtub

e.com/embed/CqIth

N8gf0w?autoplay=1

Free

Post-pandemic 

Volunteerism Full Report 

2023

Report Trends and Strategies for Volunteer 

Engagement in 2023 and Beyond. MAVA

https://www.mavan

etwork.org/content.

aspx?page_id=587&

club_id=286912

$20.00

Purpose-Driven Volunteer 

Impact

Conference/

Webinar 

Recording

A webinar exploring the value of 

volunteerism. From the Volunteer 

Engagement Leadership Series.

Volunteer 

Florida 

https://www.youtub

e.com/watch?v=cjJn

cQDFqgY

Free

Readiness Assessment for 

Shorter-Term Volunteers

Guidance 

Document

Developed as part of the [MAVA] initiative 

to build resources to address volunteer 

making shorter commitments. One-page 

Matrix to assist in assessing the readiness 

of an organization to use shorter-term 

volunteers.

MAVA

https://www.mavan

etwork.org/content.

aspx?page_id=586

&club_id=286912&it

em_id=5302 

$5.00
Volunteer Management and Engagement Resource Guide

 9 

Resource Name Resource 

Type Description Authoring Organization URL Cost

Value of Volunteer Time Report A report detailing the monetary value of 

volunteers. 

Independent 

Sector

https://independent

sector.org/resource

/value-ofvolunteer-time/

Free

Position Descriptions

Resource Name Resource 

Type Description Authoring Organization URL Cost

Volunteer Position Job 

Description - Sample

Guidance 

Document

An example of an effective volunteer 

position description. UServeUtah

https://userve.utah.g

ov/wpcontent/uploads/20

18/06/H-2.2-

Sample-VolunteerJob-Description.pdf

Free

Developing Position 

Descriptions for Volunteers

Guidance 

Document

A short guide explaining how to write an 

effective volunteer position description. 

Nevada 

Volunteers

https://nevadavolun

teers.org/wpcontent/uploads/20

13/06/EffectivePosition-Descp.pdf

Free

Volunteer Position 

Description

Guidance 

Document

First, write one or two sentences that give 

a compelling overview of the position and 

can be used in recruitment efforts. Then, 

use this tool to draft your position 

description.

Volunteer NH

https://volunteernh.

org/resource/volunt

eer-positiondescription/

Free

Recognition

Resource Name Resource 

Type Description Authoring Organization URL Cost

139 Ways to Say "ThankYou" and Recognize 

Volunteers

Guidance 

Document

A guide sharing a long list of volunteer 

recognition strategies.

Nevada 

Volunteers

https://volunteernh.

org/resource/volunt

eer-positiondescription/

Free
Volunteer Management and Engagement Resource Guide

10

Resource Name Resource 

Type Description Authoring Organization URL Cost

Recognition Programs Guidance 

Document

A web page sharing examples of volunteer 

awards in the state of Iowa. Volunteer Iowa

https://volunteer.io

wa.gov/about/recog

nition-programs

Free

Tips for Volunteer 

Recognition Tip Sheet A short guide on how to recognize 

volunteers. 

Nevada 

Volunteers

https://nevadavolu

nteers.org/wpcontent/uploads/2

013/06/Recognition

-

Tips_for_volunteer

_recognition.pdf

Free

Volunteer Recognition and 

Encouragement: 2021 

Governor’s Conference on 

Volunteerism (Heather 

Turner)

Conference/

Webinar 

Recording

How does your organization recognize 

volunteers and give them appreciation? Is 

it through tangible gifts or swag? Do your 

volunteers know that they are valued for 

their time and effort? Learn how you can 

create meaningful and thoughtful ways to 

show your volunteers that they’re 

appreciated. Consider new strategies to 

connect with volunteers so they will want 

to continue volunteering for your 

organization. 

Volunteer NH

https://nevadavolu

nteers.org/wpcontent/uploads/2

013/06/Recognition

-

Tips_for_volunteer

_recognition.pdf

Free

Recruitment

Resource Name Resource 

Type Description Authoring Organization URL Cost

Reasons to Recruit Family 

Volunteers Tip Sheet A tip sheet sharing the advantages of 

using family volunteers. UServeUtah

https://userve.utah.g

ov/wpcontent/uploads/201

9/05/Benefits-toOrg-Family-1-1.pdf

Free
Volunteer Management and Engagement Resource Guide

11

Resource Name Resource 

Type Description Authoring Organization URL Cost

Reasons to Recruit Senior 

Volunteers Tip Sheet A tip sheet sharing the advantages of 

using senior volunteers. UServeUtah

https://userve.utah.g

ov/wpcontent/uploads/201

8/06/Five-Reasonsto-Recruit-SeniorVolunteers.pdf

Free

Reasons to Recruit 

Underrepresented Groups Tip Sheet

A tip sheet sharing the advantages of 

using underrepresented groups as 

volunteers. 

UServeUtah

https://userve.utah.g

ov/wpcontent/uploads/20

22/08/RecruitingUnderrepresentedGroups.pdf

Free

Retention

Resource Name Resource 

Type Description Authoring Organization URL Cost

It’s What Keeps Them 

Coming Back: My Five-Year 

Journey with Long Term 

Volunteers (Kristan Phillips) 

Conference/

Webinar 

Recording

Webinar from VolunteerNC's Volunteer 

Coordinator Summit about retaining longterm volunteers. VolunteerNC

https://www.youtube.

com/watch?v=m9LCL

NV0FQc

Free

Intake Techniques for Long 

Term Volunteer Engagement Tip Sheet

This tip sheet is geared to organizations 

with centralized volunteer intake. The 

volunteer is then referred to the site, 

department or supervisor that is 

appropriate for their role.

Massachusetts 

Service Alliance

https://assetsglobal.websitefiles.com/6415e35cb

5ad315dfeeb9d5f/64

bac48b9fc2f34f9154

6efa_Tip%20Sheet%

20%232%20Intake%2

0Techniques%20for%

20Successful%20Lon

g%20Term%20Volunt

eer%20Engagement.p

df

Free
Volunteer Management and Engagement Resource Guide

12

Resource Name Resource 

Type Description Authoring Organization URL Cost

Volunteer Journeys: 

Increase Engagement and 

Retention – 2022 

Governor’s Conference on 

Volunteerism (Beth 

Saunders)

Conference/

Webinar 

Recording

You offer your volunteers interesting oneoff activities and possibly onboarding and 

training. Even with all this effort, do your 

volunteers feel part of a larger team with 

new and different opportunities to look 

forward to? Come design journeys that 

enable your volunteers to contribute at 

different levels – giving time, knowledge, 

skills, and leadership. Together, we will 

start the process by creating your 

Volunteer Engagement Pyramid, a 

framework that lines up what is being 

asked of a volunteer (your need) with the 

mindset (the volunteer’s motivation) and 

ultimately helps increase retention and 

engagement.

Volunteer NH

https://volunteernh.or

g/resource/volunteer

-journeys-2022-

conference/

Free

Supervision

Resource Name Resource 

Type Description Authoring Organization URL Cost

Best Practices for Volunteer 

Orientation

Guidance 

Document

A short guide on orienting volunteers to 

their new role. Volunteer Hub

https://volunteerhub.

com/blog/bestpractices-forvolunteer-orientation

Free

But They’re “Just” 

Volunteers: What You Need 

From Volunteers and What 

They Need From You – 2021 

Governor’s Conference on 

Volunteerism (Corri Wilson)

Conference/

Webinar 

Recording

Why do you need volunteers? Why do 

people volunteer? What do they want and 

expect from their experience? How do 

you recruit volunteers and ensure a fit 

between them and your organization? 

What are your expectations and how do 

you make sure that your volunteers meet 

them? In this interactive workshop, we will 

discuss the motivations, needs, and 

expectations of volunteers and learn how 

Volunteer NH

https://volunteernh.or

g/resource/whatyou-need-fromvolunteers-21-

conference/

Free
Volunteer Management and Engagement Resource Guide

13

Resource Name Resource 

Type Description Authoring Organization URL Cost

you can provide an atmosphere and 

experience that provides the best 

possible experience for your volunteers 

while meeting the needs of your 

organization. We will explore the theories 

and realities of why people volunteer and 

seek to answer the above questions as 

they apply to you. 

Motivational Analysis Quiz Guidance 

Document

A sheet to help identify volunteers' 

motivations and working styles. UServeUtah

https://volunteernh.or

g/resource/whatyou-need-fromvolunteers-21-

conference/

Free

Selfhood and Service: 

Infusing Our Identities into 

Our Service – 2021 

Governor’s Conference on 

Volunteerism (Arria Hauldin)

Conference/

Webinar 

Recording

This session will focus on the individual 

and how their identities impact the 

internal and external connections built 

throughout service. Geared towards both 

volunteers and volunteer supervisors, we 

will start with the concept of identity and 

expand into how individuality affects each 

volunteer’s service and their connection 

to a community.

Campus 

Compact New 

Hampshire

https://volunteernh.or

g/resource/selfhoodand-service-21-

conference/

Free

Stress-Free Volunteer 

Supervision Tip Sheet

Supervising volunteers is not just the 

volunteer coordinator’s job—it’s 

everyone’s job! Share these tips with site, 

department or program staff, volunteer 

team leaders, and others who directly 

oversee service activities. Following these 

tips will increase the likelihood that staff 

members view volunteers as a way to 

ease their workload, not add to it. This, in 

turn, will increase requests for volunteers 

and make the volunteer coordinator’s job 

easier!

Massachusetts 

Service Alliance

https://volunteernh.or

g/resource/selfhoodand-service-21-

conference/

Free
Volunteer Management and Engagement Resource Guide

14

Resource Name Resource 

Type Description Authoring Organization URL Cost

Volunteer Discipline 

Procedures

Guidance 

Document

A short guide explaining how to discipline 

volunteers who may fail to follow 

organizational procedures. 

Nevada 

Volunteers

https://volunteernh.or

g/resource/selfhoodand-service-21-

conference/

Free

Volunteer Safety Checklist Guidance 

Document

When planning to deploy volunteers the 

following checklist can be used to identify 

priorities for safety planning. This list is 

intended to be used as a guide and may 

be modified to meet your planning needs.

Nevada 

Volunteers

https://volunteernh.or

g/resource/selfhoodand-service-21-

conference/

Free

Volunteer Support Plan Guidance 

Document

Complete this chart to ensure that each 

volunteer has a designated support 

person and a plan for checking in 

regularly.

Volunteer NH

https://volunteernh.or

g/resource/volunteer

-support-plan/

Free

Volunteer Training Plan Guidance 

Document

Developing a volunteer training plan helps 

you to identify:

1. What volunteers need to know to be 

successful.

2. Effective and efficient ways to 

communicate this information and 

build the necessary skills.

3. How to put these pieces together into 

an effective training program.

Volunteer NH

https://volunteernh.or

g/resource/volunteer

-training-plan/

Free

Volunteering in an Emergency

Resource Name Resource 

Type Description Authoring Organization URL Cost

Crisis Cleanup Demo for 

Volunteer Organizations

Conference/

Webinar 

Recording

This webinar is presented by Aaron Titus, 

creator of Crisis Cleanup and 

coronacommunity.org. Aaron provides an 

interactive demonstration on how to sign 

up and/or redeploy your volunteer 

organization to help connect to the needs 

of our communities during the Covid-19 

response. 

VolunteerNC

https://docs.google.c

om/forms/d/e/1FAIpQ

LSdOYs6dZFwHQFDcYW3

aRjya9c5j-Lg2nvGOpQlWZPRU6ufQ/vie

wform?vc=0&c=0&w=

1

Free
Volunteer Management and Engagement Resource Guide

15

Resource Name Resource 

Type Description Authoring Organization URL Cost

Disability Preparedness 

Resources for Disasters

Conference/

Webinar 

Recording

Join Cheri Dean, Disability Integration 

Specialist with NCEM, Donna Platt, 

Emergency Preparedness Coordinator 

and Meredith DeNaples, Deaf Services 

Specialist with the Division of Services for 

the Deaf and Hard of Hearing, DHHS for a 

conversation about best practices for 

disasters for those with disabilities.

VolunteerNC

https://www.youtube.

com/watch?v=lpYqVY

TmEjM

Free

Shepherding an Effective 

Volunteer Program in the 

Virtual World: 2012 

Governor’s Conference on 

Volunteerism 

Conference/

Webinar 

Recording

Three seasoned AARP NH Volunteers and 

their staff liaison (Marc Boyd, Karen Ulmer 

Dorsch, Mary Roberge, Jeannie Tucker)

will share their successful experiences 

creating an effective virtual volunteer 

program during the pandemic.

AARP NH

https://volunteernh.or

g/resource/effectivevirtual-volunteerprogram-21-

conference/

Free

Youth

Resource Name Resource 

Type Description Authoring Organization URL Cost

Reasons to Recruit Youth 

Volunteers Tip Sheet A tip sheet sharing the advantages of 

using youth volunteers. UServeUtah

https://userve.utah.g

ov/wpcontent/uploads/201

9/05/Five-Reasonsto-Recruit-YouthVolunteers.pdf

Free

Retaining Student 

Volunteers

Guidance 

Document

The best way to increase your student 

volunteer base is to retain your current 

volunteer leaders. Retention is a matter of 

making students feel good about 

themselves and their service. Keeping 

students engaged will take work 

throughout the entire project, and will 

result in more interested active 

volunteers, more likely to volunteer again 

in the future.

CNCS

https://userve.utah.g

ov/wpcontent/uploads/201

8/06/RetainingStudentVolunteers.pdf

Free
Volunteer Management and Engagement Resource Guide

16

Resource Name Resource 

Type Description Authoring Organization URL Cost

Youth Volunteering Guidance 

Document

A web page sharing resources for and the 

benefits of youth volunteerism. Volunteer Iowa

https://volunteer.iow

a.gov/volunteering/in

dividuals/youthvolunteering

Free

Other (e.g., Overall Volunteer Management, Volunteering as a Family)

Resource Name Resource 

Type Description Authoring Organization URL Cost

6 Steps to Plan Amazing 

Virtual Volunteer 

Opportunities (Amber 

Smith) 

Conference/

Webinar 

Recording

Webinar from VolunteerNC's Volunteer 

Coordinator Summit - Amber Smith, 

Executive Director, Activate Good gives 

an informative presentation detailing 

steps to plan your next amazing virtual 

volunteer expo.

VolunteerNC

https://www.youtube.

com/watch?v=u12zeZ

BbtcM

Free

Days of Service Project 

Planning Kit

Guidance 

Document

A sheet sharing how to put on a Day of 

Service, a short-term volunteer event. Volunteer Iowa

https://volunteer.iow

a.gov/media/37/dow

nload?inline

Free

Job Seeker Volunteer Toolkit Guidance 

Document

Recognizing the growing importance of 

job seekers as volunteers, MAVA started 

an initiative in 2010 to develop tools and 

resources to assist organizations in 

recruiting and supporting job seekers as 

volunteers. The focus of the work was in 

Central Minnesota. Bringing together 

thinking from workforce preparation 

organizations and leaders of volunteers 

was critical to creating resources to 

strengthen and support how volunteerism 

can build employability.

MAVA

https://www.mavanet

work.org/content.asp

x?page_id=586&club

_id=286912&item_id

=5332 

$20.00

Starting Your Own Project Guidance 

Document

A guide to starting your own service 

project. UServeUtah

https://userve.utah.g

ov/start-your-ownproject/Free
Volunteer Management and Engagement Resource Guide

17

Resource Name Resource 

Type Description Authoring Organization URL Cost

The Essentials of Volunteer 

Management

Conference/

Webinar 

Recording

Our guest speaker, Tray Deadwyler, 

Founder of Think for Good & The Service 

Nerd Collective presents key elements to 

designing and implementing an effective 

service experience including planning, 

strategies for recruitment, managing, and 

recognition.

Think for Good 

& The Service 

Nerd Collective

https://www.youtube.

com/watch?v=yHJyn

v7WONg

Free

The New Volunteer 

Workforce Report

Nonprofits rely heavily on volunteers, but 

most CEOs do a poor job of managing 

them. As a result, more than one-third of 

those who volunteer one year do not 

donate their time the next year—at any 

nonprofit. That adds up to an estimated 

$38 billion in lost labor. To remedy this 

situation, nonprofit leaders must develop 

a more strategic approach to managing 

this overlooked and undervalued talent 

pool. The good news is that new waves of 

retiring baby boomers and energetic 

young people are ready to fill the gap. 

Stanford Social 

Innovation 

Review

https://ssir.org/article

s/entry/the_new_vol

unteer_workforce/

Free

Volunteer Management 

Basics Part One: Strategic 

Planning, Recruitment, 

Orientation 

Conference/

Webinar 

Recording

The first half of a webinar series teaching 

a crash course in volunteer management. 

Volunteer 

Florida 

https://www.youtube.

com/embed/eKdvwg

uH-FM?autoplay=1

Free

Volunteer Management 

Basics Part Two: 

Supervision, Recognition, 

Retention, Evaluation

Conference/

Webinar 

Recording

The second half of a webinar series 

teaching a crash course in volunteer 

management. 

Volunteer 

Florida 

https://www.youtube.

com/embed/iU3GdJk

ShBM?autoplay=1

Free

What's Your Why Service 

Project Toolkit

Guidance 

Document

Volunteer Iowa and its youth volunteers 

have created this toolkit to help young 

people discover their potential to create 

change through designing and 

implementing their own service projects. 

This toolkit will walk individuals through 

investigating a need, planning a service 

project and building partnerships, 

Volunteer Iowa

https://volunteer.iow

a.gov/newsmedia/toolkits/whats

-your-why-serviceproject-toolkit

Free
Volunteer Management and Engagement Resource Guide

18

Resource Name Resource 

Type Description Authoring Organization URL Cost

implementing their service project 

through diverse ways, reflecting and 

assessing their experience and 

demonstrating what they’ve learned and 

developed with others.

Why Should I Volunteer With 

My Family? Tip Sheet A tip sheet with 10 benefits of 

volunteering as a family. UServeUtah

https://userve.utah.g

ov/wpcontent/uploads/201

8/06/Why-Should-IVolunteer-With-MyFamily.pdf

Free
About AmeriCorps 

AmeriCorps, the federal agency for national service and volunteerism, provides opportunities for Americans to 

serve their country domestically, address the nation’s most pressing challenges, improve lives and 

communities, and strengthen civic engagement. Each year, the agency places more than 200,000 

AmeriCorps members and AmeriCorps Seniors volunteers in intensive service roles and empowers millions 

more to serve as long-term, short-term, or one-time volunteers. Learn more at AmeriCorps.gov. 

About the Office of Research and Evaluation 

The AmeriCorps Office of Research and Evaluation assists AmeriCorps and its partners in collecting, analyzing, 

and disseminating data and insights about AmeriCorps programs and civic life in America. 

About ICF 

ICF (NASDAQ:ICFI) is a global consulting and digital services company with over 7,000 full- and part-time 

employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work 

together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with 

cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, 

public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at 

icf.com.

For additional information about ICF, please contact: 

ICF 

1902 Reston Metro Plaza

Reston, VA 20190 

Phone: 703-934-3603 or 1-800-532-4783 

Fax: 703-934-3740 

Email: info@icf.com 

icf.com

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