67732 Federal Register / Vol. 84, No. 238 / Wednesday, December 11, 2019 / Notices 

disputes the reseller received to the CRC 

that provided the reseller with the 

disputed information. 

4. Conclusion 

The Bureau will continue to publish 

Supervisory Highlights to aid Bureausupervised entities in their efforts to 

comply with Federal consumer financial 

law. The report shares information 

regarding general supervisory and 

examination findings regarding the 

FCRA and Regulation V (without 

identifying specific institutions). This 

information is shared, in part, to 

communicate the Bureau’s supervisory 

expectations to CRCs and furnishers that 

those institutions comply with the 

applicable provisions of the FCRA and 

Regulation V. 

Supervision’s work in the consumer 

reporting market is ongoing and remains 

a high priority. As detailed in this 

report, CFPB examiners have continued 

to identify violations and CMS 

weaknesses regarding critical FCRA and 

Regulation V protections. However, 

examiners have also observed 

significant improvements in these areas, 

including continued investment in 

FCRA-related CMS. Supervision will 

continue to conduct reviews at CRCs, 

including resellers, as well as at 

furnishers and users of consumer 

reports within our supervisory 

jurisdiction. 

Dated: November 30, 2019. 

Kathleen L. Kraninger, 

Director, Bureau of Consumer Financial 

Protection. 

[FR Doc. 2019–26669 Filed 12–10–19; 8:45 am] 

BILLING CODE 4810–AM–P 

CORPORATION FOR NATIONAL AND 

COMMUNITY SERVICE 

Agency Information Collection 

Activities; Submission to the Office of 

Management and Budget for Review 

and Approval; Comment Request; 

Generic Clearance for the Collection of 

Qualitative Feedback on Agency 

Service Delivery; Proposed 

Information Collection; Comment 

Request 

AGENCY: Corporation for National and 

Community Service. 

ACTION: Notice. 

SUMMARY: The Corporation for National 

and Community Service (CNCS) has 

submitted a public information 

collection request (ICR) entitled Generic 

Clearance for the Collection of 

Qualitative Feedback on Agency Service 

Delivery for review and approval in 

accordance with the Paperwork 

Reduction Act. 

DATES: Written comments must be 

submitted to the individual and office 

listed in the ADDRESSES section by 

January 10, 2020. 

ADDRESSES: Direct written comments 

and/or suggestions regarding the items 

contained in this Notice to the 

Attention: CNCS Desk Officer, Office of 

Information and Regulatory Affairs, 

Office of Management and Budget, 725 

17th Street NW, Washington, DC 20503 

or by fax to (202) 395–5806. Provide 

written comments within 30 days of 

Notice publication. 

FOR FURTHER INFORMATION CONTACT: 

Copies of this ICR, with applicable 

supporting documentation, may be 

obtained by calling the Corporation for 

National and Community Service, Amy 

Borgstrom by email to aborgstrom@

cns.gov. 

SUPPLEMENTARY INFORMATION: The OMB 

is particularly interested in comments 

which: 

• Evaluate whether the proposed 

collection of information is necessary 

for the proper performance of the 

functions of CNCS, including whether 

the information will have practical 

utility; 

• Evaluate the accuracy of the 

agency’s estimate of the burden of the 

proposed collection of information, 

including the validity of the 

methodology and assumptions; 

• Propose ways to enhance the 

quality, utility, and clarity of the 

information to be collected; and 

• Propose ways to minimize the 

burden of the collection of information 

on those who are to respond, including 

through the use of appropriate 

automated, electronic, mechanical, or 

other technological collection 

techniques or other forms of information 

technology. 

Comments 

A 60-day Notice requesting public 

comment was published in the Federal 

Register on Monday, September 30 at 

Vol. 84, Page Number 51524. This 

comment period ended November 29, 

2019. No public comments were 

received from this Notice. 

Title of Collection: Generic Clearance 

for the Collection of Qualitative 

Feedback on Agency Service Delivery. 

OMB Control Number: 3045–0137. 

Type of Review: Renewal. 

Respondents/Affected Public: 

Individuals, Households and 

Organizations. 

Total Estimated Number of Annual 

Responses: 15,000. 

Total Estimated Number of Annual 

Burden Hours: 2,500. 

Abstract: The proposed information 

collection activity provides a means to 

elicit qualitative customer and 

stakeholder feedback in an efficient, 

timely manner. By qualitative feedback 

we mean information that provides 

useful insights on perceptions and 

opinions but are not statistical surveys 

that yield quantitative results that can 

be generalized to the population of 

study. This feedback will provide 

insights into customer or stakeholder 

perceptions, experiences and 

expectations, provide an early warning 

of issues with service, or focus attention 

on areas where communication, 

training, or changes in operations might 

improve delivery of products or 

services. These collections will allow 

for ongoing, collaborative, and 

actionable communications between the 

agency and its customers and 

stakeholders. It will also allow feedback 

to contribute directly to the 

improvement of program management. 

The solicitation of feedback will target 

areas such as: Timeliness, 

appropriateness, accuracy of 

information, courtesy, efficiency of 

service delivery, and resolution of 

issues with service delivery. Responses 

will be assessed to plan and inform 

efforts to improve or maintain the 

quality of service offered to the public. 

If this information is not collected, vital 

feedback from customers and 

stakeholders on the agency’s services 

will be unavailable. 

CNCS seeks to renew the current 

information collection. The information 

collection will be used in the same 

manner as the existing application. 

CNCS also seeks to continue using the 

current application until the revised 

application is approved by OMB. The 

current application is due to expire on 

November 30, 2020. 

Dated: December 5, 2019. 

Amy Borgstrom, 

Associate Director of Policy. 

[FR Doc. 2019–26632 Filed 12–10–19; 8:45 am] 

BILLING CODE 6050–28–P 

DEPARTMENT OF DEFENSE 

Office of the Secretary 

[Docket ID: DOD–2019–OS–0133] 

Proposed Collection; Comment 

Request 

AGENCY: Office of the Undersecretary of 

Defense for Personnel & Readiness, DoD. 

ACTION: Information collection notice. 


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