Using AmeriCorps Approved Vendors 

Fieldprint and Truescreen for 

NSOPW, State and FBI Checks 

Effective May 3, 2021 

Updated September 28, 2023

Produced and published at US taxpayer expense.
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Contents

Change Log........................................................................................................................................................3

Fieldprint and Truescreen ..................................................................................................................................4

Using Fieldprint....................................................................................................................................................4

Fieldprint Quick Facts .....................................................................................................................................5

Fieldprint Checks.............................................................................................................................................5

Fieldprint Process.............................................................................................................................................5

Fieldprint Adjudication Recommendations.................................................................................................9

Fieldprint Accounts for Subgrantees and Prime Mapping.......................................................................10

Using Truescreen...............................................................................................................................................10

Truescreen Quick Facts: ...............................................................................................................................10

Truescreen Checks .......................................................................................................................................11

Truescreen Process .......................................................................................................................................11

Truescreen Adjudication Recommendations............................................................................................14

Truescreen Accounts for Subgrantees and Prime Mapping....................................................................15

Fieldprint and Truescreen Documentation and Compliance Checklist....................................................15

Maintaining System Documentation Before Vendor Retention Ends.....................................................18

FAQs...................................................................................................................................................................20

0.0 General....................................................................................................................................................20

1.0 Fieldprint...................................................................................................................................................20

2.0 Truescreen ...............................................................................................................................................24

Previous Changes Log .....................................................................................................................................29
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Change Log

This table lists the changes made in the most recent revision of this document.

# Date Section or Page # Change

23 9/28/23 Fieldprint and Truescreen; 

Fieldprint and Truescreen 

Documentation and 

Compliance Checklist

Clarified that Truescreen records are accessible in client 

accounts for five years from date check completed.

24 9/28/23 Using Fieldprint / Using 

Truescreen Quick Facts

Added amount of time grantees can access records for 

each vendor.

25 9/28/23 Maintaining System 

Documentation Before

Vendor Retention Ends 

Section created. Includes guidance for saving records 

from Truescreen and Fieldprint if needed before the 

vendor retention ends.
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Fieldprint and Truescreen 

Fieldprint

In September 2015, AmeriCorps contracted Fieldprint, Inc., (Fieldprint) to provide FBI fingerprint-based 

checks (FBI checks) to grant and sub grant recipients (recipient(s)). This contract was renewed in 

2021. Fieldprint is one of a limited number of vendors, called channelers, approved by the FBI to offer 

expedited access to the FBI’s national criminal history information. Fieldprint is a vendor approved by 

AmeriCorps to provide fingerprint FBI checks and make adjudication recommendations of cleared 

and not cleared to recipients; provide pass or pre-adverse action notices; as of January 18, 2022, 

Fieldprint is capturing records of all relevant compliance steps of AmeriCorps recipients like viewing 

fitness determination results date, making adjudication decisions of pass or fail, and the dates and of 

these actions. Additionally, Fieldprint maintains records within the system for up to 7 years. Service to 

AmeriCorps recipients began in January 2016 and can be accessed here: www.fieldprintcncs.com.

Truescreen 

In July 2018, AmeriCorps approved Truescreen to provide state and National Sex Offender Public 

Website (NSOPW) checks to recipients. Truescreen is a vendor approved by AmeriCorps to provide 

NSOPW and state criminal history checks; research source-level documentation when needed; make 

adjudication recommendations to recipients; facilitate compliance with the Fair Credit Reporting Act 

(FCRA), including pre-adverse and adverse action notices; provide time records of relevant 

compliance steps like adjudication; and maintains records for up to seven years. While Truescreen 

maintains records for itself for seven years, recipients and AmeriCorps can only access check records 

for five years from when the check was completed. All AmeriCorps recipients may use Truescreen. 

Service to AmeriCorps recipients began in November 2018 and can be accessed here: 

https://applicationstation.truescreen.com, using the AmeriCorps specific agreement code: 

CNCSAgreement. 

Using Fieldprint 

Recipients may use Fieldprint to obtain fingerprint-based FBI checks on individuals in covered 

positions. Recipients must establish accounts through Fieldprint’s AmeriCorps specific webpage:

www.fieldprintcncs.com. Fieldprint provides FBI checks only for individuals that have applied to work 

or serve in positions that receive an education award from AmeriCorps or an AmeriCorps grantfunded living allowance, stipend or salary. 

A Waiver is not required to use Fieldprint. 

Please note: Recipients may not use Fieldprint to conduct FBI checks on individuals that are not

required to comply with NSCHCs, as such checks are not authorized by law.

Visit Fieldprint’s AmeriCorps-specific webpage and click on “Set Up an Account” to begin the 

process. 
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Fieldprint Quick Facts

• Applicants for Fieldprint checks schedule appointments and AmeriCorps grantee’s create 

accounts here: www.fieldprintcncs.com. Also learn about the process and read FAQs at

www.fieldprintcncs.com

• After creating an account, grantees access the client portal to view results and adjudicate 

checks here: https://reports.myfieldprint.com

• Cost: $28.75

• Fieldprint Customer Service: Please note there are two separate customer service contacts.

1. Account Management Team: for grantee administrative and account-related assistance. 

(Applicants should not contact the account management customer service; they should use 

the applicant call center contact below.)

Phone: 888-472-8918 x 2440

Email: customerservice@myfieldprint.com

2. Applicant Call Center: for assistance with scheduling and appointments.

Monday through Friday

8 a.m. to 10 p.m. ET 

Phone: 877-614-4364 

Email: customerservice@fieldprint.com

• Amount of Time for New Account Processing: 2 business days

• Average Turnaround Time to obtain Adjudication Recommendation: 48 hours or 2 business 

days from the Livescan fingerprinting date. Note that turnaround times for ink fingerprinting will 

be longer due to mail processing time.

• Amount of Time Grantees Can Access Records in Client Portal: 7 years from date check 

completed

Fieldprint Checks 

Fieldprint will provide a fingerprint FBI check with an adjudication recommendation (or fitness 

determination) for AmeriCorps recipients to consider in their eligibility determination. In addition, the 

Fieldprint process will capture the following information:

• Individual’s consent to perform checks 

• Notice to individual that selection to serve/work is based on the NSCHC results

• Notice to individual of reasonable opportunity to review and challenge the factual accuracy 

of a result before action is taken to exclude the individual from the position. Recipients may 

reference the Fieldprint FAQs for a description of the challenge process.

• Final grantee adjudication decision of Pass or Fail, which must be entered by grantee staff.

• Timestamp documentation of Fieldprint procedural steps for viewing the fitness determination, 

as of June 19, 2021. Fieldprint also shows the timestamp of grantee action for selecting a final

adjudication decision of Pass or Fail, for checks ordered on or after January 18, 2022. 

Fieldprint Process

Fieldprint provides an online process for recipients to get fingerprint FBI checks.
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Creating a Fieldprint Account 

Be prepared and save time. Collect the following information before creating a Fieldprint account: 

• Organization’s legal name

• Organization address

• Organization phone number

• Annual fingerprint volume: An estimate of the annual number of individuals you expect to 

check through this system. This is an estimate only. Provide your best estimate based on the 

information you have available at the time you sign up for an account. There are no negative 

repercussions for an incorrect estimate.

• Unique Entity Identifier (UEI) number

• DUNS number (note this field is no longer required as of April 2022)

• Agreement number: AmeriCorps grant number

• Grant end date/performance period end date 

o Please note that this information is provided because Fieldprint services are only for

current grant recipients. A few weeks before the reported grant end date you will 

receive an email from Fieldprint asking for an updated grant end date/performance 

period end date. If you do not provide updated information to Fieldprint, Fieldprint will 

consider your grant closed and your account will also close. If needed, contact the 

account management team to re-active your account.

• If applicable, prime grantee organization for account mapping.

o This applies to subrecipients or subsites only. You may indicate one prime grantee 

organization that the account should be mapped to for subrecipient/subsite oversite 

purposes. Subrecipients or subsite organizations should contact their prime grantee to 

determine if the account should be mapped. If you select to be mapped to a prime 

grantee, the account must only be used for the prime grant number listed as the 

Agreement Number. Accounts mapped to a prime grantee must not be used to order 

checks for grants not related to that prime grantee organization. Each account can 

only be mapped to one prime grantee organization. See Fieldprint Accounts for 

Subgrantees and Prime Mapping, below, for more details.

• The name, title, address, phone number, and email of the person who will be the primary 

contact for your account. Please ensure all contact information is current so that reminder 

emails go to the correct person.

• How you intend to pay for the checks. Fieldprint’s system offers three payment options:

o You can pay for the checks directly using a Mastercard, American Express, Discover, or 

Visa credit card. 

 Have your credit card information, if you choose to pay for the checks directly.

o You can have applicants pay for the checks when they schedule an appointment and 

reimburse them at a later date.

o You can set up an invoicing system, if you expect to conduct more than 100 checks 

annually or, in some cases, if your organization is a state or local government entity.
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When you have the necessary information, set up your organization’s account.

1. Go to www.fieldprintCNCS.com and click on “Set Up an Account.” This process includes 

completing forms, setting up account permissions and signing off on agreements.

2. In one-to-two business days, you will receive an email with more information, including your 

Fieldprint Code and information on logging into your client portal, where you can review the 

status and results of all your checks.

3. When you receive this email, save your Fieldprint Code somewhere easily accessible. You will 

need to provide it to any individuals you direct to Fieldprint for an FBI check. Follow the 

instructions to create your password and log in to the client portal. If the DUNS or UEI number 

you provided was not on Fieldprint’s list of approved organizations, you will be notified at this 

stage.

Managing Your Fieldprint Account

The following are important steps for effectively managing your organization’s Fieldprint account:

• Save your Fieldprint Code, or Codes if your organization has multiple accounts. AmeriCorps 

recommends recording your Fieldprint Code in your NSCHC policies or procedures. If using 

multiple accounts, be sure to note which Fieldprint Code goes with which account.

• Update your grant number and grant end date when it expires by emailing Fieldprint

(customerservice@myfieldprint.com). You do not need to create a new account when the 

same project continues with a new grant number. 

• Update your primary contact if it changes by emailing Fieldprint

(customerservice@myfieldprint.com). The primary contact is designated at account setup. It is 

important to keep the primary contact current to receive account emails from Fieldprint, 

including the grant expiration reminder and notice that check results are ready to review.

• Each staff member must have their own user login. Do not log in using someone else’s 

credentials. 

• To add new staff users to the account, an existing user must email Fieldprint

(customerservice@myfieldprint.com). It is very important to ensure continuity of account 

access during staff transition. AmeriCorps recommends establishing at least two staff users to 

prevent access barriers. You should record which staff have access in your NSCHC policies 

and procedures.

Completing Checks and Adjudicating Results

1. The Fieldprint process begins with the applicant, the individual who will work or serve in the 

NSCHC-required position, providing all necessary information and scheduling a fingerprint 

appointment. Prepare your applicant for this process. The Fieldprint FAQ’s detail the 

information the applicant will need to provide or bring. Have the applicant review all FAQ’s. 
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2. Provide your Fingerprint Code to the applicant and direct them to www.fieldprintcncs.com. 

The applicant will set up an account, complete information, sign off on agreements and set 

up a Livescan fingerprint appointment.

a. A Livescan fingerprint is captured electronically, without the need for the more 

traditional method of ink and paper. If no Livescan locations are available, Fieldprint will 

show public sites where the applicant may complete ink fingerprints. If a public site is 

selected, Fieldprint will mail a printcard packet for the applicant to complete ink 

fingerprinting at a public site. The recipient or applicant should contact the public site 

beforehand to confirm fingerprint services are available.

3. The applicant will be fingerprinted at their Livescan appointment and will receive an email 

notification when the check is complete. 

a. If print cards were requested to complete ink fingerprinting, once received, the 

applicant will bring the cards to the selected public site. The recipient or applicant 

should contact the public site beforehand to confirm fingerprint services are available.

b. Note: the required FBI check is a fingerprint-based check. However, it is possible that an 

individual’s fingerprints may be unreadable and rejected by the check source. When

using Fieldprint to conduct the FBI check, Fieldprint will automatically initiate a namebased check with the FBI after two separate sets of fingerprints are rejected. Grantees 

should maintain documentation of the rejection notification and name-based search 

(listed in the case’s activity log in Fieldprint) with the individual’s other NSCHC files as 

grant records. If the unreadable fingerprints necessitate the FBI check be name-based, 

the Name-based Checks guidance applies as described in the NSCHC Manual.

4. The primary contact on the account will also receive an email when an individual’s check is 

complete. In most cases, this should not take more than three business days if using Livescan 

electronic fingerprinting. Log in to your client portal (https://reports.myfieldprint.com) to see 

the results of the check. 

Please note that after you receive the results, you must review the results (or Fitness Determination)

and enter a final adjudication decision of Pass or FAIL into the Fieldprint system. These actions are

performed using both the myFitnessDetermination and myFingerprints modules available within 

the Fieldprint system.

5. Refer to the Fieldprint AmeriCorps Grantee Guide, which is available in Litmos and includes 

step-by-step visual instructions for completing adjudication.

6. First, access the myFitnessDetermination module to view the Fitness Determination results 

(Cleared or Not Cleared) of the individual. Viewing the results within this module will create a

timestamp of the date the results were viewed and, for checks ordered on or after January 18, 

2022, the name of the individual who viewed them. 
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7. Then, access the myFingerprints module to enter a final adjudication decision (Pass or FAIL) for 

the individual. For checks ordered on or after January 18, 2022, selecting the final adjudication 

decision within this module will visibly show the timestamp of the date the decision was 

selected and the name of the individual who made the selection. The check is not complete 

until you enter a final adjudication decision, indicating that an eligibility determination has 

been made. Failure to adjudicate may result in a noncompliant check and you may incur a 

financial consequence. See below for details on adjudication.

Fieldprint Adjudication Recommendations 

Neither AmeriCorps nor Fieldprint can release specific criminal history information obtained from the 

FBI to recipients. Instead, Fieldprint reviews the specific criminal history information against a set of 

criteria to generate one of two fitness determination recommendations: “Cleared” or “Not Cleared”.

“Cleared” does not necessarily mean eligible. Similarly, “Not Cleared” does not necessarily mean 

ineligible. Organizations must use the recommendations in combination with other information 

obtained through the other required NSCHC components to make an informed choice before 

selecting an individual for work or service. 

Cleared Recommendation 

A “Cleared” recommendation means that an individual’s FBI criminal history record information did 

not contain an indication that the individual may have been convicted of murder or be required to 

register as a sex offender. However, it does not necessarily mean an individual is eligible for work or 

service. No single source of criminal history record information is comprehensive. You must, at a 

minimum, conduct all required steps in the NSCHC process before determining that someone is 

eligible for work or service. 

Not Cleared Recommendation

A “Not Cleared” recommendation indicates that the selecting organization needs more information 

before it can make a final determination as to the fitness of an applicant. It does not mean that an 

applicant is ineligible for work or service. 

Making an Eligibility Determination

Regardless of the Fieldprint recommendation, the recipient must enter a final adjudication decision in 

their MyFieldprint account. If the recipient does not enter a final adjudication decision, the check

cannot be deemed compliant without supplemental documentation verifying that an eligibility 

determination was made outside of Fieldprint, such as printed, signed, and dated results from 

authorized staff indicating that the results were considered prior to the individual’s start date.

If Fieldprint’s adjudication recommendation is “Not Cleared”, the recipient must have sufficient 

documentation that they confirmed there are no disqualifying convictions before clearing the 

individual to serve or work. Failure to clearly document that the candidate is eligible to serve/work if 
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a vendor check’s adjudication recommendation does not endorse the candidate for service/work

cannot be deemed compliant.

If recipients reject an individual because of past criminal history or ineligibility, the individual must be 

given the opportunity to challenge the result. The challenge process is detailed in the Fieldprint

FAQs. See also Challenging A Not Cleared Recommendation. After the applicant review process, 

recipients should enter their final adjudication decision in Fieldprint. Select “Pass” if the applicant 

proved their eligibility, or select “Fail” if the applicant was confirmed ineligible or did not successfully 

challenge the result. The myFingerprints module includes a field where recipients may record the 

date the applicant challenged the result, if applicable. Refer to the Fieldprint AmeriCorps Grantee 

Guide, available in Litmos. 

Fieldprint Accounts for Subgrantees and Prime Mapping

Prime grantees, such as State Service Commissions, may be linked (“mapped”) to their subgrantee’s 

Fieldprint accounts for grant monitoring purposes. Note that if an organization uses one Fieldprint 

account for multiple AmeriCorps projects, linking the account with a prime grantee will result in the 

prime grantee having access to view all checks done through that account. Prime grantees should 

not have access to checks under other grants. For this reason, organizations with multiple projects 

should create separate Fieldprint accounts for each project that is a subgrant prior to mapping to a 

prime grantee. This will enable the prime grantee to link to the sub-organization’s account specified 

for that subgrant, preventing unnecessary access to checks under other grants.

Using Truescreen

All recipients may use Truescreen to obtain NSOPW and/or State checks on individuals in covered 

positions. Recipients should refer to the pre-approved NSCHC waiver Use of Truescreen for NSOPW 

and/or State Checks in the NSCHC Manual before ordering checks. 

Truescreen Quick Facts:

• Sign up here: https://applicationstation.truescreen.com 

o Use agreement code: CNCSAgreement

• Order checks, access results, etc. here: https://mytruescreen.com

• Cost: See https://americorps.gov/grantees-sponsors/history-check for price list for all states. 

o NSOPW: $7.50

o State: $19.50 + State Pass-through Fees (if applicable)

• Truescreen Customer Service: 

Monday through Friday, 3 a.m. to 10 p.m. ET

Customer Service: 

Phone: 888-291-1369 ext. 0

Phone: 888-291-1369 ext. 2006

Email: CNCShelp@truescreen.com
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• Amount of Time for New Account Processing: 5 business days once all information is submitted, 

including billing and Action Letter information

• Average Turnaround Time to obtain Adjudication Recommendation: 1-5 business days, see 

https://americorps.gov/grantees-sponsors/history-check for turnaround times for all states. 

• Amount of Time Grantees Can Access Records in Client Portal: 5 years from date check 

completed

Truescreen Checks 

Recipients may obtain NSOPW State and/or NSOPW checks with an adjudication recommendation 

from Truescreen. In addition, the Truescreen process will capture the following information: 

• A copy of the documentation from the individual to determine the first and last name of the 

applicant that will obtain the most accurate criminal history records. Refer to agency NSCHC 

manual for information on name-based checks.

• Individual’s consent to perform checks

• Individual’s understanding that selection to serve/work is based on the NSCHC results

• Individual is informed of and given the ability to review challenge the factual accuracy of a 

result before action is taken to exclude the individual from the position, through Truescreen’s 

Consumer Care Portal

• Anticipated start date

• State of residence at time of application

• States of service/employment

• Final recipient adjudication decision – must be entered by recipient staff

• Timestamp documentation of Truescreen process step

Truescreen Process 

Truescreen provides an easy and simple process for recipients to get state and NSOPW checks. 

Creating a Truescreen Account

Be prepared and save time. Collect the following information before creating a Truescreen account: 

• Company Name (Organization Legal Applicant Name)

• Company address

• Contact title, name, phone and email 

• Billing contact name and contact information (if different) 

• Contact info for additional check requesters (name, email, address, phone) 

• AmeriCorps Project Name

• EIN number

• Unique Entity Identifier (UEI) number

• DUNS number (note this field is no longer required as of April 2022)

• Grant end date/performance period end date 

o Please note that this information is provided because Truescreen services are only for 

current grant recipients. For Truescreen, it is not necessary to send updated grant date 
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information. The grant number entered for an individual when ordering their check is 

the grant number that will be associated with that record. 

• Organization letter head and logo (This will be used during the Consumer Care Process that 

facilitates the pre-and post-adverse process)

• Credit Card Information 

o Recipients must pay for the checks directly and via credit card. MasterCard, American 

Express, Discover, or Visa credit cards are accepted. 

When you have the necessary information, set up your organization’s account.

1. To create your account visit: https://applicationstation.truescreen.com 

a. Select “Sign Up” to set up register an account, create login and password

b. When prompted please enter Agreement Code: CNCSAgreement

c. Once your credentials are established, go back to 

https://applicationstation.truescreen.com and “Log In” as a returning user.

d. When prompted please enter Agreement Code: CNCSAgreement

2. Sign back into ApplicationStation to complete the Agreement. You will be in the 

ApplicationStation website once to create your account. This process includes completing 

forms, setting up account permissions and signing off on agreements. You will also be required 

to submit a letterhead and a signature for Action Letter and fax in credit card information.

a. When creating your account please note that: 

i. No edits within the agreement are allowed and each section must be completed in 

its entirety.

ii. When submitting information:

1. For the Permanent Resident Date, you can implement any date.

2. Regarding user access, you can simply put any option on the agreement. 

Everyone will be set up exactly the same regarding access. All reports will be 

viewable for all users within the grantee organization. 

b. Action Letters refer to the pre- and post-adverse letters that will be sent to the individual 

if they are denied the opportunity to serve. These letters will include your organization 

letterhead and signature. Truescreen will facilitate this denial process for you through 

their Consumer Care process.

i. It is not required to use the Truescreen pre- and post-adverse process. If you choose 

to opt-out, you must provide a reasonable opportunity for the person to review and 

challenge the factual accuracy of a result before action is taken to exclude the 

person from the position.

c. After you have completed the process, including submitting the billing and Action 

Letter information, it will take up to 5 business days to verify and create the account. 

Any delays in submitting the letter cover head and/or credit card information will result 

in delay in setting up your account. 

3. After account set up, you will receive a series of four automated emails to set up your login 

and password for your client portal (https://mytruescreen.com). This is for security purposes.
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4. Truescreen will also reach out to you after your account is set up to introduce you to your 

account manager, provide information and offer training. Please take the training! 

Managing Your Truescreen Account

The following are important steps for managing your organization’s Truescreen account:

• It is not necessary to update the account-level grant information as a new project starts. You 

enter a grant number for the individual when ordering their check.

• Update your primary contact if it changes by emailing Truescreen

(requester@truescreen.com). The primary contact is designated at account setup. 

• Each staff member must have their own user login. Do not log in using someone else’s 

credentials. 

• To add new staff users to the account, an existing user must email Truescreen

(requester@truescreen.com). It is very important to ensure continuity of account access during 

staff transition. AmeriCorps recommends establishing at least two staff users to prevent access 

barriers. You should record which staff have access in your NSCHC policies and procedures.

Completing Checks and Adjudicating Results

1. The Truescreen process begins with grantees ordering the necessary checks for the applicant, 

the individual who will work or serve in the NSCHC-required position. The training and 

information provided by your account manager will provide instructions on how to use their 

system to order checks, review results, and adjudicate. Note that the Truescreen Applicant

Guide and Truescreen AmeriCorps CNCS 2.0 Guide (for grantees) are available for download 

from your client portal (https://mytruescreen.com) and on Litmos. 

2. After the grantee orders the checks, the applicant will receive an email to complete their 

portion of the process. Prepare your applicant for this process. The individual will need to 

provide the following information to complete the Truescreen order. Please note that the 

individual will also be required to enter a signature with a finger or mouse during this process. 

• Legal first and last name

• Address and residence since date 

• Social Security Number 

• DOB

• Phone

• Email 

• Indicate if you are: Member, volunteer or staff applicant

• Disclose convictions of murder and/or sex offenses that require registration 

o If convicted, the information regarding the conviction is required: Conviction 

geographic information (country, state, county, city/town), charge, charge type, 

name of court, charge date, case number, sentence, details, probation, name used 

during arrest 
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• A legible copy of the documentation from the individual to determine the first and last 

name of the applicant that will obtain the most accurate criminal history records. Refer to 

the AmeriCorps NSCHC Manual for information on name-based checks.

o Please note: If your applicant provides a Maine government issued photo 

identification of any kind or a Wisconsin government issued photo identification card 

to verify first and last names, do not upload it. Instead, the applicant should provide 

another source of documentation in alignment with organization’s policies and 

procedures. Refer to AmeriCorps guidance on name-based checks in the NSCHC 

Manual. If no other document is available, the applicant may proceed to the 

AmeriCorps Knowledge Network (https://americorps.gov/grantees-sponsors/historycheck) to complete and upload the State of Maine or Wisconsin Identification Form 

in the place of an identification.

3. You will also receive an email when an individual’s check is complete. In most cases, this 

should not take more than three business days. Log in to your client portal 

(https://mytruescreen.com) to see the results of the check. 

Please note that after you receive the results, you must review the results and enter a final 

adjudication decision into the Truescreen system. 

4. The Truescreen AmeriCorps CNCS 2.0 Guide, available for download from your client portal 

(https://mytruescreen.com) and on Litmos, includes the steps for completing adjudication.

The check is not complete until you enter a final adjudication decision, indicating that an 

eligibility determination has been made. Failure to adjudicate may result in a noncompliant 

check and you may incur a financial consequence. See below for details on adjudication.

Truescreen Adjudication Recommendations 

Truescreen will provide recipients with an adjudication recommendation (“Pass” or “Review”) and 

recipients will be notified when the check is complete. Truescreen will provide the recommendation

for convictions based off AmeriCorps eligibility criteria. 

However, recipients will have access to individual applicant conviction data and can review the 

information and can accept or reject the individual according to their screening criteria.

“Pass” does not necessarily mean eligible. Similarly, “Review” does not necessarily mean ineligible.

Organizations must use the recommendations in combination with other information obtained 

through the other required NSCHC components to make an informed choice before selecting an 

individual for work or service. 

Regardless of the Truescreen adjudication recommendation, the recipient must enter a final 

adjudication decision in their MyTruescreen account. If the recipient does not enter a final 

adjudication decision, the check cannot be deemed compliant without supplemental 
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documentation verifying that an eligibility determination was made outside of Truescreen, such as

printed, signed, and dated results from authorized staff indicating that the results were considered 

prior to the individual beginning service/work.

If Truescreen’s adjudication recommendation is “Review” instead of “Pass”, the recipient must have 

sufficient documentation that they reviewed the results and confirmed there are no disqualifying 

convictions. Failure to clearly document that the candidate is eligible to serve/work if a vendor 

check’s adjudication recommendation does not endorse the candidate for service cannot be 

deemed compliant.

If recipients reject an individual because of past criminal history or ineligibility, selecting “Pre-adverse”

will result in Truescreen automatically enrolling the individual in their Consumer Care process. 

Truescreen will walk the individual through a process to challenge the factual accuracy of a result. 

Recipients will be informed of the entire process. The Consumer Care process is detailed in your 

Truescreen agreement. Contact your Truescreen account manager for more information. After the 

applicant review process, recipients should enter their final adjudication decision in Truescreen. 

Select “Pass” if the applicant proved their eligibility, or select “Final Adverse” if the applicant was

confirmed ineligible or did not successfully challenge the result. 

Truescreen Accounts for Subgrantees and Prime Mapping

Prime grantees, such as State Service Commissions, may be linked (“mapped”) to their subgrantee’s 

Truescreen accounts for grant monitoring purposes. If an organization uses one Truescreen account 

for multiple AmeriCorps projects, linking the account with a prime grantee will result in the prime 

grantee having access to view all checks done through that account. Prime grantees should not 

have access to checks under other grants. For this reason, organizations with multiple projects should 

create separate Truescreen accounts for each project that is a subgrant prior to mapping to a prime 

grantee. This will enable the prime grantee to link to the sub-organization’s account specified for that 

subgrant, preventing unnecessary access to checks under other grants.

Fieldprint and Truescreen Documentation and Compliance Checklist

Recipients must follow these steps to document the NSCHC Process:

The grant recipient must maintain adequate documentation of their NSCHC process and practices 

as well as documentation of individual NSCHC grant records.

□ Evidence of adopted NSCHC Policies and Procedures

o Describes how grant recipient will address all NSCHC requirements, including the 

AmeriCorps approved sources to be used for conducting NSCHC and practices for 

documenting adherence to NSCHC eligibility determination and timing requirements
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o Describes practices for protecting information related to NSCHC. Grant recipients must 

take reasonable steps to protect the confidentiality of any information relating to the 

criminal history check, consistent with authorization provided by the applicant. 

o Describes adopted procedures for informing individuals of their rights related to NSCHC 

and how NSCHC results will be used by the program

o Where applicable, describes process for monitoring NSCHC of sub-recipients and/or 

service locations

o Describes how notice is provided to an individual that selection into the program is 

contingent upon the organization’s review of the individual’s NSCHC component 

results, if any; and

o Describes how the program complies with the requirements to provide a reasonable 

opportunity for the individual to review and challenge the factual accuracy of 

the result before action is taken to exclude the candidate from the position

□ Evidence of required annual staff training by retaining certificate of completion of the 

AmeriCorps e-course training

o Ensure staff retake the course prior to expiration of the certificate. Retain certificates of 

completion from each year as grant records.

Truescreen and Fieldprint assists grant recipients to document the NSCHC process for individual files:

Required Documentation and Compliance How Truescreen and Fieldprint can assist 

recipients with AmeriCorps Documentation 

and Compliance requirements 

□ Evidence that all required components 

(NSOPW, State(s), and FBI checks) were 

completed and on file (45 CFR §2540.206)

 Fieldprint maintains checks in your 

electronic account for 7 years. Truescreen 

maintains checks in your electronic 

account for 5 years.

 For any records needed longer than these 

timeframes, please see ‘Maintaining 

System Documentation’ section below for 

detailed guidance.

□ All required components (NSOPW, State(s), and 

FBI) were conducted on time (45 CFR 

§2540.205) and documentation reflects 

evidence of when checks were reviewed 

(adjudicated) and considered when making 

an eligibility determination

 Truescreen and Fieldprint1 provide grant 

recipients a process to electronically 

document that the checks were reviewed 

and considered when making an eligibility 

determination 

1 January 26, 2022, Update: As of January 18, 2022, Fieldprint system enhancements support full documentation of 

compliance steps for AmeriCorps recipients. 
17

Required Documentation and Compliance How Truescreen and Fieldprint can assist 

recipients with AmeriCorps Documentation 

and Compliance requirements 

□ All required components (NSOPW, State(s), and 

FBI checks) were conducted through sources 

authorized by AmeriCorps (45 CFR §2540.204) 

and are consistent with the sources described 

in the grant recipient’s adopted NSCHC 

policies and procedures 

 Truescreen and Fieldprint are approved 

AmeriCorps sources 

□ Evidence that NSOPW results include searches 

from all States, Territories, and Indian Tribes (45 

CFR §2540.204)

 Truescreen only provides NSOPW checks 

that include information from all States, 

Territories, and Indian Tribes

□ Evidence that first and last names used on 

name-based checks reflect the current name 

of the individual

o Documents used to determine an 

individual’s first and last name must be 

consistent with sources described in the 

grant recipient’s adopted NSCHC policies 

and procedures. Refer to AmeriCorps

guidance on name-based checks in the 

NSCHC Manual. 

 Truescreen allows applicants to upload 

documentation into the system that grant 

recipients can use as documentation used 

to verify the first and last names used for 

the individual’s name-based check

□ Documentation of consent from the candidate 

to conduct State and FBI checks (45 CFR 

§2540.206)

 Truescreen and Fieldprint consent includes

 Documentation of notice to candidate 

that the national service position is 

contingent upon the organization’s 

review of the individual’s NSCHC 

component results, if any; and

 Documentation that the program 

complies with requirement to provide 

reasonable opportunity to candidate to 

review and challenge the factual 

accuracy of the result before action is 

taken to exclude the candidate from 

the position
18

Required Documentation and Compliance How Truescreen and Fieldprint can assist 

recipients with AmeriCorps Documentation 

and Compliance requirements 

□ Documentation that the candidate is eligible to 

serve/work if a vendor returns a “do not 

recommend” result for the candidate (45 CFR 

§2540.206)

 Truescreen and Fieldprint provide pass or 

pre-adverse action notices

 Applicants can use Fieldprint to request a 

personal copy of their FBI results to 

challenge a Not Cleared result

 Note that grant recipients must maintain 

adequate documentation of the process 

implemented to make an eligibility 

determination if the vendor result does not 

clear the individual. This may include a 

contemporaneously dated memo to the 

file documenting determination of the 

individual’s eligibility.

Maintaining System Documentation Before Vendor Retention Ends

Fieldprint 

You can access Fieldprint records in your electronic account for seven years from when the check 

was completed, as long as you have an active user on the account. If you need to retain an 

individual’s Fieldprint check record longer than seven years from the date the check was 

completed, the TCN Status Report may serve as documentation from the Fieldprint system. You will 

need to download the TCN Status Report before the seven-year access period expires. This report 

may serve as documentation that the FBI check was completed, documentation of Fieldprint’s 

adjudication recommendation of “Cleared” or “Not Cleared”, and, for individuals starting after the 

2021 system enhancements, it may document your grantee adjudication decision and timing. 

In certain circumstances, you will need to save check documentation from the Fieldprint system in 

addition to the TCN Status Report. For this reason, AmeriCorps recommends saving the 

myFitnessDetermination module for all individuals, in addition to the TCN Status Report.

• It is recommended to save a locked copy of the TCN Status Report Excel document to avoid 

unintentional edits. 

• You do not need to save the Fieldprint consent forms because consent is integrated into the 

application process.

• The TCN Status Report displays the most recent grantee adjudication action and date. This 

means that if you edited or reset your grantee adjudication decision at a later date, the 

Report will show the later date. In these cases, you will need to save the check record with 

Activity Log from the system to show the check was adjudicated on time.
19

• Reminder: For any individuals whose Fieldprint adjudication recommendation is “Not Cleared”, 

you must also have adequate documentation of how you determined that the candidate is 

eligible to work or serve.

• You must also maintain any other documentation that you have from outside the system, such 

as applicant challenge details, adjudication documentation for individuals before the 2021 

enhancements, supplemental eligibility documentation, etc.

Truescreen

You can access Truescreen records in your electronic account for five years from the date the check 

was completed, as long as you have an active user on the account. If you need to retain an 

individual’s Truescreen records longer than five years from the date the check was completed, the 

CNCS Monitoring Report may serve as documentation from the Truescreen system. You will need to

download the CNCS Monitoring Report before the five-year access period expires. This report may

serve as documentation of the first and last name checked, which checks were completed, 

Truescreen’s adjudication recommendation of “Pass” or “Review”, and your grantee adjudication 

decision and timing.

In certain circumstances, you will need to save check documentation from the Truescreen system in 

addition to the CNCS Monitoring Report. For this reason, AmeriCorps recommends saving the Case 

Summary Page and Adjudicate This Case page for all individuals, in addition to the CNCS Monitoring 

Report.

• It is recommended to save a locked copy the CNCS Monitoring Report Excel document to 

avoid unintentional edits. 

• You do not need to save the Truescreen consent forms because consent is integrated into the 

application process.

• The CNCS Monitoring Report displays the most recent grantee adjudication or case note 

action and date. If you edited or reset your grantee adjudication decision or added a case 

note at a later date, the Report will show the later date. In these cases, you will need to save 

the check record with Adjudication History from the system to show the check was 

adjudicated on time.

• You must maintain the allowable name document used to verify the name. You will need to 

save the name document the applicant uploaded to Truescreen if you do not have a copy 

on file.

• The CNCS Monitoring Report only lists the primary name on the check order. If multiple names 

or "AKAs” were checked on the same order, you may need to save documentation from the 

Truescreen record showing the AKAs checked. 

• Reminder: For any individuals whose Truescreen adjudication recommendation is “Review”, 

you must also have adequate documentation of how you determined that the candidate is 

eligible to work or serve. If you have documented this in the Adjudication Case Notes section of 

the Truescreen record, you will need to save those Case Notes from the system.
20

• Saving the Truescreen report results (rap sheets) from the NSOPW or state repository is not 

required, but your organization may elect to save the results for your records. It is prudent to 

save the rap sheets for any individuals whose Truescreen adjudication recommendation is

“Review”.

• You must also maintain any other documentation that you have from outside the system, such 

as name reconciliation process, applicant challenge details, supplemental eligibility

documentation, etc.

FAQs

0.0 General

0.1 Can you adjudicate in the vendor systems? (Updated 11/1/21)

As of June 19, 2021, both AmeriCorps vendors, Truescreen and Fieldprint, provide processes to 

adjudicate in system. Prior to this date, this functionality was available only in Truescreen. 

0.2 Can Commissions/Prime Grant recipients require subgrant recipients to use AmeriCorpsapproved vendors? (Moved 11/1/21)

A Commission may require the use of AmeriCorps approved vendors. 

0.3 Are the agency-approved vendors required? (Moved 11/1/21)

Grant recipients have the option of using agency-approved vendors, Truescreen and Fieldprint, or 

going directly to www.NSOPW.gov and state repositories. The May 1, 2021 NSCHC rule allows both 

options. 

0.4 Is it required to complete NSCHC components using either the AmeriCorps-approved 

vendors Truescreen and Fieldprint or NSOPW.gov and the state repository, or may programs 

use a combination of these approved sources? (Added 11/1/21)

Grant recipients may use any combination of AmeriCorps-approved sources to complete the NSCHC 

components. For example, it is acceptable to complete the NSOPW check through NSOPW.gov, 

conduct required state checks through the designated state repositories, and use Fieldprint to 

complete the FBI-fingerprint check. Regardless of the combination of approved sources used, grant 

recipients must complete and document each component required under the NSCHC Rule. Refer to 

NSCHC Manual for additional information about NSCHC Documentation. 

0.5 Will AmeriCorps ever combine Truescreen and Fieldprint into one account/process? 

AmeriCorps will explore this possibility in the future. 

1.0 Fieldprint

See also Fieldprint FAQs found on the Fieldprint webpage.
21

1.1 What happened with the FBI Channeler Exemption that AmeriCorps released on April 1, 

2015? 

In March 2015, the FBI limited recipients’ ability to obtain FBI Departmental Order (DO) checks using a 

Channeler, which disrupted the operations of a number of recipients. In response, on April 1, 2015, 

AmeriCorps issued a temporary exemption ONLY for recipients that relied on an FBI Channeler to 

obtain FBI DO checks and could not continue to do so. This temporary exemption was set to expire 

on December 31, 2015. AmeriCorps extended this exemption until March 31, 2016, to allow recipients 

a smooth transition to Fieldprint’s services. Recipients that relied on this exemption must now be 

prepared to obtain FBI checks, either using Fieldprint or by another means. AmeriCorps strongly 

encouraged recipients to transition to Fieldprint well in advance of March 31, 2016, to avoid any 

unexpected challenges or disruption to their programs. When this exemption expired on March 31, 

2016, recipients became responsible for conducting all required components of the criminal history 

checks on individuals in covered positions who begin work or service after March 31, 2016. Failure to 

conduct all the required components will result in cost disallowance.

1.2 Who may use Fieldprint as a Channeler?

Recipients may use Fieldprint to obtain FBI checks on individuals in covered positions if the recipient 

cannot successfully receive this service from state repositories. This would include recipients that are 

operating in states where the criminal history repository does not offer FBI checks or cannot provide 

them in a timely manner, or will not adjudicate the results, or recipients that recruit individuals from 

many different states such that dealing with many different state agencies is infeasible. In other 

words, if you’re one of the many recipients that can obtain timely FBI checks through your state 

repository—keep using it! If not, use Fieldprint. 

1.3 Who may receive an FBI check through Fieldprint? 

Fieldprint can provide FBI checks on individuals that have applied to work or serve in positions that 

receive an education award from AmeriCorps or an AmeriCorps grant-funded living allowance, 

stipend or salary. As explained in the Code of Federal Regulations (45 CFR 2540.201), these positions, 

known as “covered positions,” are required by law to undergo a National Service Criminal History 

Check. Use of the FBI’s information in this way is only permissible when authorized by law. 

1.4 Who may not receive an FBI check through Fieldprint? 

Recipients may not use Fieldprint to conduct FBI checks on individuals that are not in covered 

positions, as such checks are not authorized by law.

1.5 What if applicants don’t live near one of Fieldprint’s local service providers? (Updated 

1/26/22)

In these situations, applicants would establish an account online with Fieldprint, and then receive 

information on other public sites nearby that can capture fingerprints using paper cards. These are 

often law enforcement agencies. If the applicant selects a law enforcement agency, Fieldprint will 

mail a packet to the applicant with the information necessary for an individual to get their 
22

fingerprints taken at one of these locations, including the fingerprint card. The recipient or applicant 

should contact the public site directly to confirm fingerprint services are available. The applicant 

would then mail this card to Fieldprint, using instructions provided in the information packet. Once 

Fieldprint receives the fingerprints, the rest of the process is identical to that experienced by other 

applicants. Due to the need for fingerprints to reach Fieldprint through the mail, these checks may 

take more time to complete. 

1.6 Do applicants have an opportunity to challenge the factual accuracy of a result?

(Updated 11/1/21)

Yes, if recipients reject an individual because of past criminal history, the applicant has 45 calendar 

days to challenge the factual accuracy of the result and must contact the selecting organization to 

initiate this challenge. This process is detailed in the Fieldprint FAQs. 

1.7 Will Fieldprint provide rap sheets? (Moved 11/1/21)

Fieldprint is prohibited by the FBI from providing FBI rap sheets to grant recipients. Fieldprint will 

provide an adjudication recommendation of “cleared” or “not cleared” based off of criteria that 

includes murder and offenses that require registration on a sex offender registry. 

1.8 Does Fieldprint have monitoring reports? (Updated 1/26/22)

Yes, there are several reports available to grantees under myTools, including the TCN Status Report as 

of December 30, 2021. Refer to the Fieldprint AmeriCorps Grantee Guide available in Litmos for 

details. 

1.9 Why do I need to adjudicate Fieldprint’s “Cleared” recommendation? (Added 11/1/21)

Recipients must provide a final adjudication decision. Recipients are required to review and consider 

the results of the NSCHC when selecting the individual. Fieldprint does not make a selection decision 

but only provides an adjudication recommendation. A complete NSCHC includes a final 

adjudication from the recipient. A Fieldprint check without a final adjudication decision from the 

recipient cannot be deemed compliant without supplemental documentation verifying that an 

eligibility determination was made outside of Fieldprint, such as printed, signed, and dated results 

from authorized staff indicating that the results were considered prior to the individual beginning

service/work. 

1.10 What Fieldprint enhancements are available to support documentation of our steps to 

review and consider Fieldprint results in an eligibility determination? (Updated 1/26/22)

Refer to the Fieldprint AmeriCorps Grantee Guide available in Litmos for more details and visual 

instructions. 

In June 2021, Fieldprint added enhancements to the system that allow grantees to document their 

review and adjudication in Fieldprint. Fieldprint added the following fields in the myFingerprints and 

my FitnessDetermination modules: 
23

• Viewed Fitness Determination Date (view only)– This date will be auto-populated after a user 

has accessed the myFitnessDetermination module and viewed Fieldprint results for the 

individual applicant (Cleared or Not Cleared).

• Grantee Adjudication Decision (editable in myFingerprints; view only in 

myFitnessDetermination) - User selects either Pass or FAIL, upon review and consideration of 

the Fieldprint fitness determination.

• Applicant Challenge Date (editable in myFingerprints; view only in myFitnessDetermination) - If 

applicable, users enter the date an applicant notified grantee of their intent to challenge the 

Fieldprint results, or the actual challenge date (if known).

As of January 18, 2022, Fieldprint system enhancements support full documentation of compliance 

steps for AmeriCorps recipients. Fieldprint has the following additional fields in the myFingerprints and 

myFitnessDetermination modules. Check orders created prior to January 18, 2022 will not have these

new fields. 

• Fitness Determination Viewed By (view only) – This field will auto-populate the name of the user 

who viewed the results in the myFitnessDetermination module. 

• Grantee Adjudication Decision Made Date (view only) – This field will auto-populate the date 

the grantee adjudication decision is made. After the Grantee Adjudication Decision of Pass or 

FAIL is selected and the record is saved and closed, the system will capture and record this 

date. 

• Grantee Adjudication Decision Made By (view only) – This field will auto-populate the name of 

the user who entered the grantee adjudication decision. After the Grantee Adjudication 

Decision of Pass or FAIL is selected and the record is saved and closed, the system will capture 

and record this name. 

1.11 How do I adjudicate a check in Fieldprint? (Updated 1/26/22)

In June 2021, Fieldprint added enhancements to the system that allow grantees to document their 

review and adjudication in Fieldprint. As of January 18, 2022, Fieldprint system enhancements support 

full documentation of compliance steps for AmeriCorps recipients. To document adjudication in 

Fieldprint, first, view the individual’s results of “Cleared” or “Not Cleared” in the 

myFitnessDetermination module. Then, adjudicate the record in the myFingerprints module by 

selecting “Pass” or “Fail” and saving the record. Note that the myFingerprints module does not 

include the result of “Cleared” or “Not Cleared”. You must first view the result in 

myFitnessDetermination before completing the adjudication in myFingerprints. Refer to the Fieldprint 

AmeriCorps Grantee Guide available in Litmos for step-by-step visual instructions. 

1.12 Does the Viewed Fitness Determination Date change if I go back to the 

myFitnessDetermination module? (Moved 11/1/21)

No, the first date that is auto-populated in the Viewed Fitness Determination Date field will not 

change after a user views the Fieldprint Fitness Determination within the myFitnessDetermination

module.
24

1.13 Does Fieldprint allow me to change the Grantee Adjudication Decision status after I 

have already selected Pass or FAIL? (Updated 1/26/22)

Yes, users are able to change the Grantee Adjudication Decision after an original selection of Pass or 

FAIL has been made. Note that after saving the change, the Grantee Adjudication Decision Made 

Date will be updated in the system, but the new date will not display until the user closes and 

reopens the module. Users that make changes to the Grantee Adjudication Decision status after the 

initial decision is selected in Fieldprint should ensure their grant records for the applicant clearly 

document initial decisions, dates, and justification for the changes. Edits to the Grantee Adjudication 

Decision field are recorded in the Activity log found on both modules.

1.14 I cannot view all of the records for individuals with results in Fieldprint. How do I edit or 

expand the Fieldprint viewing options? (Updated 1/26/22)

Refer to the Fieldprint AmeriCorps Grantee Guide available in Litmos for visual instructions. 

2.0 Truescreen 

2.1 Who is my Truescreen account manager?

After creating an account, your Truescreen Account manager will reach out to you to introduce 

themselves, provide information and offer training. If you cannot find their contact information,

contact Truescreen Customer Service at 888-291-1369 ext. 0.

2.2 How can an organization pay for the checks?

Only recipients that are account holders may pay for the checks. MasterCard, American Express, 

Discover and Visa are accepted. Truescreen does not accept payment via cash or check. Invoicing 

options may be available in limited circumstances. Please contact your Truescreen account 

manager for details. 

2.3 Are Truescreen checks fingerprint state checks?

No, the Truescreen state and NSOPW checks are name-based. 

2.4 I have screening criteria above and beyond AmeriCorps eligibility criteria. Can 

Truescreen adjudicate against my organization’s standards?

Truescreen will adjudicate convictions based off of AmeriCorps eligibility criteria; however, recipients

will have access to individual applicant conviction data and can review the information and can 

accept or reject the individual according to their screening criteria. If you reject a candidate, the 

candidate will go through the Consumer Care process (allows applicant the opportunity to 

challenge the factual accuracy of the result) and may take several weeks to resolve. 

2.5 Do applicants have an opportunity to challenge the factual accuracy of a result?

Yes, if recipients reject an individual because of past criminal history, Truescreen will automatically 

enroll the individual in their Consumer Care process. Truescreen will walk the individual through a 

process to challenge the factual accuracy of a result. Recipients will be informed of the entire 
25

process. The Consumer Care process is detailed in your Truescreen agreement. Please note this 

process may take several weeks to resolve. Contact your Truescreen account manager for more 

information

2.6 Why do I need to adjudicate Truescreen’s “pass” recommendation? (Updated 11/1/21)

Recipients must provide a final adjudication decision. Recipients are required to review and consider 

the results of the NSCHC when selecting the individual. Truescreen does not make a selection 

decision but only provides an adjudication recommendation. A complete NSCHC includes a final 

adjudication from the recipient. A Truescreen check without a final adjudication decision from the 

recipient cannot be deemed compliant without supplemental documentation verifying that an 

eligibility determination was made outside of Truescreen, such as printed, signed, and dated results 

from authorized staff indicating that the results were considered prior to the individual beginning

service/work. 

2.7 Why do I need to sign off on agreements and disclosures for states I do not operate in?

Recipients or applicants may see agreements to states that they do not operate, serve or work in. 

These are standard agreements that Truescreen is required to issue because of state and federal 

laws. 

2.8 Why are there references to credit reports, character references or information beyond a 

NSOPW or state check?

Truescreen also conducts credit and other employment screening reports and require all clients to 

agree to standard language required by state and federal laws. AmeriCorps recipients are not 

ordering, and applicants will not undergo a credit checks, employment history checks, or any check 

other than the state or NSOPW check that is ordered. If recipients would like to engage Truescreen in 

their other services, they may do so outside the AmeriCorps contract. 

2.9 Why does the NSOPW check cost $7.50 when it is free search?

The Truescreen NSOPW check provides more than the results of a NSOPW search. The Truescreen 

NSOPW search includes an adjudication recommendation and Truescreen will research source-level 

documentation when needed; make adjudication recommendations to recipients; facilitate 

compliance with the Fair Credit Reporting Act (FCRA), including pre-adverse and adverse action 

notices; provide time records of relevant compliance steps like adjudication; and maintain records.

2.10 I am having some technical issues, whom should I contact? 

If you are having a technical issue, take a screenshot of the error message and send to Truescreen 

Phone: 888-291-1369 ext. 2006

Email: CNCShelp@truescreen.com
26

2.11 What if my applicant does not have an email address?

You may use your email or set up another email to initiate the process for the applicant. The email is 

only used once to send the applicant link to ApplicationStation.

2.12 What if my applicant is technology illiterate or does not have access to a computer?

(Updated 1/26/22)

You are welcome to assist your applicant through the process. The applicant is required to enter a 

digital signature with a mouse or finger (on a touch screen). The applicant will also be required to 

upload the document reflecting the first and last names that you, the grantee, used on the namebased check. If you continue to have difficulties, contact your Truescreen Account Manager. 

2.13 Is Truescreen mobile friendly?

Yes! All Truescreen sites are mobile friendly. 

2.14 What is the difference between https://applicationstation.truescreen.com and 

https://mytruescreen.com? 

You will use Application Station once to create an account. You can always log back in to review 

Truescreen agreements.

Your applicants will use Application Station to complete their application.

You will use MyTruescreen to order checks, review results and pull reports. Most of your time will be 

spent in your MyTruescreen account. 

2.15 Can the home-tab of https://mytruescreen.com be customized to AmeriCorps NSCHC 

requirements? 

Unfortunately, the home tab of the https://mytruescreen.com cannot be customized. However, take 

some time and explore that tab. It provides a lot of information about screening law and best 

practices. Truescreen will review the home tab during training. Take advantage of Truescreen 

training! 

2.16 Why is my account set up taking longer than 5 days? 

Registration will run most smoothly if you come prepared with your organization’s letterhead, a credit 

card to keep on file, and authorization to sign the company’s Terms and Conditions. You may 

contact Truescreen directly for a copy of the Terms and Conditions to begin any formal clearance 

process within your organization. There is no cost for registration itself. If you have any questions 

regarding your account set up or Truescreen services, contract your Truescreen account manager 

right away.
27

2.17 Why is Truescreen taking longer than 5 days to return results and an adjudication 

recommendation? 

One possible explanation is that the applicant has a conviction related to murder and/or a 

registerable sex offense. Truescreen may be researching that conviction before delivering the results 

to you. 

Monitor your account and contact your Truescreen account manager if you believe your check is 

taking longer to return and for any concern.

2.19 Can applicants disclose previous convictions?

Yes, applicants have the opportunity to disclose convictions of murder and/or registerable sex 

offense only during the Application Station Process. You should be aware that if the applicant

indicates that he or she has been convicted of a murder and/or registerable sex offense under a 

different alias, you will be charged for an additional check to be run under that alias.

2.20 I have a lot of applicants to be screened. Is there a bulk upload process?

Yes, bulk upload options are available. Contact your Truescreen Account manager.

2.21 Does Truescreen verify social security numbers?

No, Truescreen does not verify that the social security number is connected to your applicant. 

Truescreen only verifies that the social service number exists. 

2.22 Can I still use Truescreen for positions that are not required to comply with NSCHC? Is it 

an allowable cost? (Updated 11/1/21)

Grant recipients may use Truescreen for positions that are not required to comply with NSCHC. It is an 

allowable cost. Note that recipients may not use Fieldprint to conduct FBI checks on individuals that 

are not in covered positions, as such checks are not authorized by law.

2.23 What states, territories, and Tribes are included in a Truescreen NSOPW check? (Moved

11/1/21)

A Truescreen NSOPW check includes all reporting states, territories, and Tribes. Truescreen will not 

provide a NSOPW checks that is incomplete. 

2.24 Is it still required for applicants to upload a government-issued photo ID to Truescreen? 

(Updated 11/18/22)

The new NSCHC rule does not require ID verification with a government-issued photo ID, specifically. 

However, AmeriCorps expects that grant recipient staff will undertake reasonable due diligence to 

determine the current first and last name to conduct name-based checks. Grantees should ensure 

the document used to verify the current legal name of the applicant is uploaded to Truescreen, 

either by the applicant or grantee staff. As of the 2.0 system update that took place May 23, 2022, 
28

grantee staff may upload documents to check records. The Office of Monitoring will use the name 

verification document to confirm the first and last names on the check match the applicant’s legal 

name. Refer to AmeriCorps guidance on name-based checks in the NSCHC Manual.

2.25 Is it still required to check the “ID Verified” box in Truescreen to document verification of 

ID? (Updated11/18/22)

The new NSCHC rule does not require written documentation of ID verification with a governmentissued photo ID. Completing the ID verification check box in Truescreen is no longer required as of 

May 1, 2021. This check box was removed from Truescreen with the 2.0 system update that took 

place May 23, 2022. 

2.26 All three NSCHC checks are required for all covered positions under the new NSCHC 

rule. What should I select for “Access to Vulnerable Populations” when ordering checks? 

(Updated 11/18/22)

“Access to Vulnerable Populations” selection was removed from Truescreen with the 2.0 system 

update that took place May 23, 2022. Prior to this, grantees may have selected any response for 

individuals starting on or after May 1, 2021. This information will not be used by the Office of 

Monitoring for individuals starting on or after May 1, 2021.

2.27 I am a program staff required to undergo NSCHC. Can I order a check for myself in 

Truescreen? (Added 1/26/22)

For security reasons, Truescreen is not permitted to process a request when the name of the subject 

matches the name of the requester. A separate authorized user must order the check. It may be 

necessary to add another authorized user to your account for this purpose. It is recommended to 

always have at least two authorized users for AmeriCorps-approved vendor accounts to prevent loss 

of account access.
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Previous Changes Log

This table lists the changes made in past revisions of this document.

# Date Section or Page # Change

1 11/1/21 P. 1 Document title changed from “Using Fieldprint and 

Truescreen for NSOPW, State and FBI Checks” to “Using 

AmeriCorps Approved Vendors Fieldprint and Truescreen 

for NSOPW, State and FBI Checks”

2 11/1/21 Fieldprint Process; Truescreen 

Process 

Information reordered to begin with Creating an Account, 

followed by Conducting Checks and Adjudicating 

Results.

3 11/1/21 Throughout Added clarification of ongoing Fieldprint enhancements.

4 11/1/21 Fieldprint Quick Facts Added customer service contact for Fieldprint account 

management team.

5 11/1/21 Fieldprint Adjudication 

Recommendations; 

Truescreen Adjudication 

Recommendations

Added guidance regarding documenting eligibility when 

the vendor returns a “do not recommend” result.

6 11/1/21 Fieldprint Accounts for 

Subgrantees; Truescreen 

Accounts for Subgrantees

Added guidance for subrecipient organizations to create 

separate accounts for each program that is a subgrant.

7 11/1/21 Fieldprint and Truescreen 

Documentation and 

Compliance Checklist

Clarified grantee action required to document eligibility 

when the vendor returns a “do not recommend” result, in 

the Required Documentation and Compliance table.

8 11/1/21 FAQs Added General section. FAQs organized into General, 

Fieldprint, or Truescreen section and renumbered 

accordingly.

9 11/1/21 FAQs Added FAQs related to vendors previously located in the 

NSCHC FAQs and May 1 Rule Interim FAQs, noted by 

“Moved 11/1/21”.

10 1/26/22 Throughout References to ongoing Fieldprint enhancements changed 

to final enhancements.

11 1/26/22 Fieldprint Process: 

Completing Checks and 

Adjudicating Results

Added guidance to contact public sites in advance 

when using print cards.

Added guidance on unreadable fingerprints and 

possibility of name-based FBI checks.

12 1/26/22 Truescreen Process: 

Completing Checks and 

Adjudicating Results

Updated name documentation guidance for Maine and 

Wisconsin.

13 1/26/22 FAQs Updated FAQs #1.5, 1.8, 1.10, 1.11, 1.13, 1.14, and 2.12.

Added FAQ #2.27.

14 11/18/22 Previous Changes Log Past revisions moved to Previous Changes Log at end of 

document.

15 11/18/22 Fieldprint Process Updated to reflect new information collected at account 

setup (UEI and prime mapping selection).
30

16 11/18/22 Fieldprint Accounts for 

Subgrantees and Prime 

Mapping

Updated to reflect it is now possible to map prime 

grantees to sub accounts in Fieldprint. Clarified guidance 

that separate accounts are needed prior to mapping.

17 11/18/22 Fieldprint Process;

Truescreen Process

Managing Your Account sections added.

18 11/18/22 Using Truescreen, throughout Updated references from Truescreen’s Ordering Guide to 

Truescreen AmeriCorps CNCS 2.0 Guide.

19 11/18/22 Truescreen Process Updated to reflect new information collected at account 

setup (UEI).

20 11/18/22 Truescreen Accounts for 

Subgrantees and Prime 

Mapping

Clarified guidance that separate accounts are needed 

prior to mapping.

21 11/18/22 Fieldprint Adjudication 

Recommendations; 

Truescreen Adjudication 

Recommendations

Added guidance for entering final adjudication decisions 

after the applicant challenge process.

22 11/18/22 FAQs Updated FAQs 2.24, 2.25, and 2.26.