AmeriCorps NCCC Sponsor 

Organization Survey: Analysis of 

Traditional Corps Sponsor Feedback 

by NCCC Regions Before the COVID 

Pandemic (2016–2019) 

Office of Research and Evaluation 

November 2022 

250 E Street SW 

Washington, D.C. 20525 

202-606-5000/ 800-942-2677 
1 

 

Author 

Huda Hamdan MS, and Andrea Robles PhD, Office of Research and Evaluation 

Acknowledgement 

AmeriCorps National Civilian Community Corps (NCCC) and Office of Research and 

Evaluation (ORE) thank AmeriCorps NCCC sponsors for their continuous feedback to 

NCCC. Providing timely feedback allows NCCC leadership and regions to use the 

information to improve their programming and member training. ORE wants to 

especially thank Sarah Reynolds, Lead Program Analyst, for NCCC for her technical 

expertise and guidance during the analysis and Orlaith Duggan, VISTA Program 

Specialist, and former NCCC Program Specialist, for providing necessary information 

and addressing inquiries and data requests.

Citation 

Hamdan, Huda and Andrea Robles (2022) AmeriCorps NCCC Sponsor Organization 

Survey: Analysis of Traditional Corps Sponsor Feedback by NCCC Regions Before the 

COVID Pandemic (2016–2019). Washington DC: AmeriCorps.

AmeriCorps.gov 
2 

Contents 

Introduction.............................................................................................................................. 3

Background ............................................................................................................................................................ 3

How to Interpret Results by Region.................................................................................................................... 4

Recommendations for NCCC Sponsor Feedback and Revising Sponsor Surveys .................................... 6

Key Takeaways ....................................................................................................................................................... 6

Analysis of Survey Topic Areas...............................................................................................10

1. Community Need and Impact..................................................................................................................10

2. Project Quality and Engagement ............................................................................................................23

3. Team Training.............................................................................................................................................26

4. Team Member Skills and Abilities ...........................................................................................................29

5. Team Attitude, Responsibility, and Inclusion.........................................................................................45

6. Benefits to Your Organization..................................................................................................................54

7. Involvement and Satisfaction....................................................................................................................60

8. Miscellaneous .............................................................................................................................................65

Appendix.................................................................................................................................68

Appendix A: NCCC Sponsor Organization Survey Questions by Topic Area (2016-2019)....................68

Appendix B: Office of Research and Evaluation’s Recommendations on a Revising AmeriCorps NCCC 

Sponsor Organization Survey............................................................................................................................71

Appendix C: Aggregated Responses for NCCC Sponsor Organization Survey (2016 – 2019).............74

 

Table 

Table 1 Response rates for the NCCC Sponsor Organization Survey by NCCC regions (June 2016 and 

September 2019).......................................................................................................5 

Table 2 Percentage of sponsors in each region reporting which AmeriCorps NCCC team members’ 

skills sets were challenged from a large to moderate extent (Figures 4.1 to 4.4).....................33

Table 3 Percentage of sponsors in each region reporting large to moderate positive changes in the 

AmeriCorps NCCC team members’ skill sets (Figure 4.5 to 4.13)........................................43

Table 4 Percentage of sponsors in each region reporting timeliness, preparedness, flexibility, and 

adaptability of AmeriCorps NCCC teams at the project sites............................................. 50

AmeriCorps.gov 
Introduction 

 

 

 

 

 

 

 

 

 

 

Background 

The mission of AmeriCorps NCCC program is to strengthen communities and develop 

leaders through, direct, team-based national and community service1. To align NCCC 

work and programming with community needs, NCCC has focused efforts on 

identifying and responding to the top priorities of states and communities across the 

country. 

AmeriCorps NCCC works with sponsor organizations to develop projects that meet a 

variety of community needs in the areas of energy conservation, infrastructure 

improvement, natural and other disasters, and urban and rural development. 

AmeriCorps NCCC is open to young adults ages 18-26 and they can choose to serve 

in the Traditional Corps2 or FEMA Corps3. Corps members serve 10 months in 

Traditional Corps or 11 months in FEMA Corps. Also, individuals 18 and over (no 

upper age limit) can apply to be Team Leaders and they serve 11 months in the 

Traditional Corps and 12 months for FEMA Corps. NCCC members in the Traditional 

Corps program work on at least four different projects in different states and cities with 

multiple sponsor organizations while FEMA Corps members train in one or more of 

FEMA’s mission critical functions including disaster survivor assistance, logistics and 

public assistance. 

AmeriCorps NCCC routinely requests sponsors’ feedback about their perspectives 

and experiences about the AmeriCorps NCCC program and teams working at 

sponsor organizations’ service projects to make evidence informed program 

improvements. In 2011, the NCCC regions - Atlantic, North Central, Pacific, Southern, 

and Southwest -began collecting routine feedback from their regional sponsors. In 

June 2016, NCCC replaced the regional sponsor surveys with the NCCC Sponsor 

Organization Survey, which was a single survey sent by NCCC headquarters to 

sponsors after project completion. The June 2016 survey is comprised of 49 closed 

and open-ended questions4 and was developed by NCCC headquarters’ staff with 

input from the the Deputy Region Directors for Programming (DRDPs) at the NCCC 

Regional Offices. 

The questions for the NCCC Sponsor Organization Survey are categorized into seven 

topic areas (see Appendix A) include: 

1 https://americorps.gov/serve/fit-finder/americorps-nccc 2 Traditional Corps: https://americorps.gov/serve/fit-finder/americorps-nccc/life-americorps-nccc#trad 3 FEMA Corps: https://americorps.gov/serve/fit-finder/americorps-nccc/life-americorps-nccc#fema 

4 OMB Control Number: 3045-0138 Expiration Date: 07/31/2019 

3 
 

 

 

 

 

 

 

 

 

 

• community need and impact, 

• project quality and engagement, 

• team training, 

• team member skills and abilities, 

• team attitude, responsibility, and inclusion, 

• benefits to sponsoring organization, and 

• involvement and satisfaction. 

This report highlights the results from this single survey and analyzes the responses 

from the closed ended questions from 941 AmeriCorps NCCC Traditional Corps 

sponsors who took the survey once their service projects were completed between 

June 2016 to September 2019.5 It is organized by the seven topic areas, and with an 

additional ‘Miscellaneous’ section.6 Each question has an accompanying bar graph 

that presents an analysis of the responses by region. In addition, each question, or 

group of related questions, is accompanied by a high-level summary. Appendix C 

presents the aggregate results for each question. 

Although the analysis for this report was based on sponsors perceptions and 

experiences before the COVID pandemic and any programmatic changes that 

occurred due to the pandemic, these responses are valuable to NCCC as they 

continue to address their statutory requirements, pursue their mission, and strive to 

accomplish their National Plan’s goals and objectives. Additionally, this provides 

insight into NCCC’s areas of success and areas for opportunity. 

How to Interpret Results by Region 

To implement the NCCC Sponsor Organization Survey, NCCC HQ reviewed 

administrative data every two weeks to check each region’s list of project completions 

(i.e., project ‘close outs’ in eGrants). Once a project was identified as completed, 

NCCC HQ sent a list to the region to cross-check the sponsor’s contact information. 

NCCC HQ then sent the sponsor an email with a link to the NCCC Sponsor 

Organization Survey. Across the regions, there was a good overall response rate of 

61.5% however, the response rates varied by region (Table 1): The Atlantic (48.6%), 

North Central (78.3%), Pacific (67.7), and Southern (66.3) with North Central with the 

highest response rate at 78.3% and Southwest at 32.8%. 

A few factors affected the number of responses and response rates in the Atlantic and 

5 For questions on the AmeriCorps NCCC program contact: NCCCDeployments@cns.gov . For 

questions on the analysis and report please contact the AmeriCorps Office of Research and Evaluation 

(ORE) at: evaluation@cns.gov. 

6 A new version of the NCCC Sponsor Organization Survey began in December 30, 2019. ORE has 

several recommendations for a revised sponsor survey (Appendix B). 

4 
 

Southwest regions. In November 2017, the Atlantic region closed, therefore less 

service projects were completed compared to other regions for the same period. But 

even for the projects that were completed in the Atlantic region, the response rate of 

48.6% was still lower compared to the response rates of North Central Pacific, and 

Southern. 

In December 2018, the Southwest region started piloting a survey to receive sponsor 

feedback earlier in the program cycle - rather than after project completion. The 

purpose was to receive information earlier during a project cycle to have the 

opportunity to strengthen team performance and capture in-kind and financial 

contributions to NCCC projects. This meant that unlike the other regions, sponsors in 

the Southwest region may not have received a link to the sponsor survey after project 

completion. 

Thus, due to the lower response rates (i.e., non-response rate) in the Atlantic and 

Southwest regions, the results and implications should be treated with some caution, 

as the results may not be representative of all the sponsors in the two regions. 

Table 1 

Response rate for the NCCC Sponsor Organization Survey by NCCC region 

(June 2016 and September 2019) 

NCCC Region Total number of 

Project Close Outs 

Total number of 

Survey responses by 

region 

Response rate by 

region 

Atlantic 142 69 48.6% 

North Central 364 285 78.3% 

Pacific 360 244 67.7% 

Southern 372 247 66.3% 

Southwest 293 96 32.8% 

Total: 1531 941 61.5% 

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Recommendations for NCCC Sponsor Feedback and Revising Sponsor 

Surveys 

ORE has several recommendations for a revised AmeriCorps NCCC Sponsor 

Organization Survey and for gathering additional feedback from sponsors. See 

Appendix B. 

Key Takeaways 

Overall, the majority of AmeriCorps NCCC sponsors were very positive about the 

NCCC program and teams across North Central, Pacific, Southern and Southwest. In 

many instances, the Atlantic region’s sponsors experiences were somewhat less 

positive than the other four regions. There was some variation across regions by 

question but for the most part, the results were comparable. 7 

1. Community Need and impact 

o Across the five regions, the majority of sponsors (80% to 92%) reported that 

AmeriCorps NCCC teams, either to a large extent or completely, met the 

primary community need through their service and contributed to the 

achievement of the projects’ primary objectives. 

o The top three areas of community need stated by sponsors varied across 

regions: 

1) Atlantic: access to economic opportunities, ability to respond to and recover 

from disasters, ability to rebuild after disasters; 

2) North Central: enhancements of parks, natural habitats, and at-risk 

ecosystems, preservation or protection of parks, natural habitats, and at-risk 

ecosystems, knowledge and understanding of environmental conservation 

practices; 

3) Pacific: access to housing, enhancements of parks, natural habitats, and atrisk ecosystems, ability to rebuild after disasters; 

4) Southern: access to housing, ability to respond to and recovery from 

disasters, ability to rebuild after disasters; and, 

5) Southwest: student academic engagement or performance, access to 

economic opportunities, food security or nutritional practices. 

2. Project quality and engagement. 

o The majority of sponsors in the Atlantic (80%), North Central (84%) Pacific (87%), 

Southern (89%), Southwest (90%) regions reported the overall quality of work 

7 Responses like “strongly agree” and “agree” or “very satisfied” and “satisfied” were aggregated into 

one variable representing positive views. The responses categories “to a large extent” and “to a 

moderate extent” were also aggregated under the assumption that they both represent positive 

sponsors’ views. 

6 
 

 

 

 

performed on the projects by the AmeriCorps NCCC teams was exceptional or 

high. 

o About two-thirds of sponsors across the five regions reported that the overall 

quality of work performed by AmeriCorps NCCC teams was somewhat to 

significantly better than other team-based support that their organizations 

received. 

o Across the five regions, between 71% to 81% of sponsors reported that the 

AmeriCorps NCCC teams were fully engaged while serving on the projects. 

3. Team training. 

o Most of the sponsors (90% to 95%) across the five regions reported that to a 

moderate and large extent, AmeriCorps NCCC teams came trained as a 

cohesive and functioning team. 

o The majority of sponsors reported that NCCC teams acquired some skills 

demonstrated in the sponsor training. 

o Across all five regions, AmeriCorps NCCC teams received additional training by 

the sponsor organizations. The top three areas of training provided by sponsors 

for AmeriCorps NCCC teams included: project-specific skills and abilities, 

equipment or tools training, and safety or security training. 

4. Team member skills and abilities. 

o About three-quarters of sponsors across the five regions reported a moderate to 

large positive change in NCCC teams’ following skill sets: building trust, 

enlisting others in a common vision, aligning actions with shared values, 

facilitating relationships, identifying innovative ways to improve, fostering 

collaboration, showing appreciation, creating a spirit of community, and 

demonstrating compassion. 

o Most to nearly all sponsors (between 90 and 97%) across the five regions 

believed that to a great or moderate extent, AmeriCorps NCCC teams 

developed a clear understanding of their roles and responsibilities of the 

organization they were serving alongside. 

5. Team attitude, responsibility, and inclusion 

o Most sponsors (90% and 93%) in the North Central, Pacific, Southern, and 

Southwest regions, and the majority of sponsors (82%) in the Atlantic region, 

reported that AmeriCorps NCCC’s teams’ attitudes towards their projects’ work 

was positive or very positive. 

o Nearly all sponsors (95% and 97%) across the five regions responded that 

AmeriCorps NCCC teams were always or often on time to the project site. 

o Most to nearly all sponsors across the five regions responded that AmeriCorps 

NCCC teams were always or often prepared to serve on the project (88% to 

95%); were always or often flexible to changing workloads on the project site 

(88% and 93%); and were always or often adaptable to changing situations on 

7 
 

 

the project site (88% and 92%). 

o NCCC defines “inclusion” as “the equal and full acceptance of all persons with 

respect to race, ethnicity, age, sex, disability, religion, sexual orientation, and 

gender identity/expression, that leads to a sense of belonging.” Nearly all of the 

sponsors across the five regions either agreed or strongly agreed that 

AmeriCorps NCCC members were inclusive of those within the communities 

they served (90% to 99%) and of those within the sponsoring organizations (93% 

to 99%). 

o Between 85% to 94% of sponsors from the North Central, Pacific, Southern, and 

Southwest regions and 73% of sponsors in the Atlantic region, reported that 

most to all of the time, AmeriCorps NCCC teams were safety conscious and 

utilized project-specific equipment and tools in a proper manner. 

6. Benefits to your organization 

o Nearly all of the sponsors (92% to 97%) across the five regions, agreed or 

strongly agreed that AmeriCorps NCCC teams supported the mission of their 

organizations. 

o Sponsors across the five regions reported that AmeriCorps NCCC teams 

enhanced their organizations services they provide to the community by: 1) 

extending the number of services they provide to the same number of 

individuals (26% to 35%), 2) providing similar services more quickly (22% to 

40%), 3) offering new or higher quality services to individuals (25% to 41%), and 

4) providing services to a greater number of individuals (47% to 58%). 

o Most of the sponsors from North Central (89%), Pacific (92%), Southern (87%), 

and Southwest (88%) and about three-quarters of sponsors from the Atlantic 

region (77%), reported that their organizations were able to accomplish their 

organizations’ work in shorter time due to the work and collaboration of the 

AmeriCorps NCCC teams. 

o The majority of sponsors (65% to 84%) across the five regions reported that the 

communities somewhat to a great deal more aware of their organization and its 

mission as a result of their collaboration with AmeriCorps NCCC. 

o Sponsors across the five regions reported that AmeriCorps NCCC teams 

assisted their organizations’ volunteers mainly by coordinating, supervising, and 

training, and somewhat less in recruiting. 

7. Involvement and satisfaction. 

o The majority of sponsors (between 53% to 69%) reported personally working 

with AmeriCorps NCCC teams fairly frequently (16 to 20 hours per week) or very 

frequently (21 or more hours per week). 

o Most sponsors (90 to 95%) across North Central, Pacific, Southern and 

Southwest were very satisfied or satisfied with the level of communication 

regarding the development and implementation of projects. 

8 
9 

o Nearly all sponsors (92% to 96%) across North Central, Pacific, Southern and 

Southwest were satisfied to very satisfied with AmeriCorps NCCC teams. 

o The majority of sponsors (83% to 91%) across the five regions indicated their 

interest to sponsor another AmeriCorps NCCC team in the future. 

o The majority of sponsors did not refer another organization that they believed 

could better serve their community with an AmeriCorps NCCC team.

8. Miscellaneous 

o Across all five regions, sponsors considered the top three greatest strengths of 

AmeriCorps NCCC to be flexibility and adaptability, team work ethic or 

dedication, and level of team engagement. 

o Across the five regions, sponsors thought that the greatest areas for 

improvement for the NCCC program were travel logistics (9% to 14%) lodging 

or housing logistics (15 to 28%), and “other” (22% to 33%). 

o The majority of sponsors were not interested in becoming Employers of National 

Service. 

AmeriCorps.gov 
 

 

 

 

 

 

Analysis of Survey Topic Areas 

1. Community Need and Impact 

Primary Community Need Addressed by the Service Project 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 10% 20% 30% 40% 50% 60% 

Atlantic North 

Central Pacific Southern Southwest 

Urban and Rural Development 26% 26% 18% 17% 53% 

Natural and Other Disasters 41% 20% 39% 53% 10% 

Infrastructure Improvement 4% 22% 19% 14% 13% 

Environmental Stewardship and 

Conservation 29% 31% 23% 16% 22% 

Energy Conservation 0% 1% 1% 0% 2% 

Figure (1.1): Q1. What was the primary community need addressed by this project? 

Sponsors reported the primary community need addressed by the project. Overall, 

‘Natural and Other Disasters’ was the top primary community need addressed by the 

AmeriCorps NCCC teams in the Atlantic (41%), Pacific (39%), and Southern (53%) 

regions. ‘Environmental Stewardship and Conservation’ was the top community need 

at North Central region (31%) and the second top community need in the Atlantic 

(29%), Pacific (23%), and Southwest (22%) regions. ‘Urban and Rural Development’ 

was the top primary community need addressed by the Southwest region (53%) and 

the second top community need reported for North Central (26%) and Southern (17%) 

regions. 

10 
 

Meeting primary community needs 

Southwest 

Southern 

Pacific 

NorthCentral 

Atlantic 

0% 10% 20% 30% 40% 50% 60% 

Atlantic NorthCentral Pacific Southern Southwest 

Completely 37% 40% 34% 45% 40% 

To a large extent 43% 47% 48% 41% 52% 

To a moderate extent 14% 12% 14% 12% 8% 

To a small extent 3% 1% 3% 2% 1% 

Not at all 3% 0% 1% 1% 0% 

Figure (1.2): Q12. To what extent did the AmeriCorps NCCC team meet the primary community need 

through its service? 

Across the five regions, the majority of sponsors (80% to 92%) reported that either to a 

large extent or completely, AmeriCorps NCCC teams met the primary community 

need through their service. 

11 
Contribute to the achievement of primary objective 

Southwest 

Southern 

Pacific 

NorthCentral 

Atlantic 

0% 10% 20% 30% 40% 50% 60% 

Atlantic NorthCent 

ral Pacific Southern Southwest 

Completely 42% 42% 35% 46% 46% 

To a large extent 38% 46% 50% 42% 45% 

To a moderate extent 14% 11% 10% 9% 8% 

To a small extent 5% 1% 4% 2% 1% 

Not at all 2% 0% 1% 1% 0% 

Figure (1.3): Q13. To what extent did the AmeriCorps NCCC team contribute to the achievement of the 

project's primary objective? 

Across the five regions, the majority of sponsors (80% to 91%) reported that 

AmeriCorps NCCC teams contributed to the achievement of the projects’ primary 

objectives to a large extent or completely. 

12 
 

 

Primary reasons the primary objective was not achieved 

(to a small extent or not at all) 

Southwest

Southern

Pacific

North Centra

Atlantic

l 

0 1 2 3 4 5 6 7 

Atlantic North 

Central Pacific Southern Southwest 

Project performance of the team 3 4 1 

Behavior of the team's members 2 3 

Inclement weather 

Other unanticipated factors 

effecting the project (please 

specify) 

1 3 3 1 

Team pulled away from the 

project for disaster response 4 6 3 

Figure (1.4): Q14. Please note the reasons why the AmeriCorps NCCC team contributed to a small 

extent or not all to the achievement of the project's primary objective. Please select all that apply. 

*** Only 34 sponsors (3%) answered this question, which is a small number and may not yield accurate 

results. 

Only a small number of sponsors (n=34 or 3%) responded to this question. The main 

reasons reported about why the AmeriCorps NCCC teams contributed to a small 

extent or not at all to the achievements of the projects’ primary objectives include 

teams being pulled away from the project to respond a disaster (n=13), followed by 

project performance of the team (n=8) and other anticipated factors affecting the 

project (n=8), and finally, the behavior of the team’s members (n=5). 

13 
 

Meeting project's primary objectives 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 10% 20% 30% 40% 50% 60% 

Atlantic North 

Central Pacific Southern Southwest 

Project primary objective was met 

and exceeded 34% 37% 42% 41% 43% 

Project primary objective were 

met 51% 48% 45% 49% 47% 

Project primary objectives was 

partially met 12% 15% 11% 8% 10% 

Project primary objective was not 

met 3% 0% 2% 2% 0% 

Figure (1.5): Q15. Was the project's primary objective met by your organization? This should include 

both the AmeriCorps NCCC team and any independent contributions by your organization toward that 

objective. 

Across the five regions, the majority of sponsors (85% to 90%) reported that the NCCC 

projects that included both the contributions of the NCCC teams and of the sponsor 

organizations, met the organizations’ primary objectives. 

14 
 

Ability to sustain project's outcomes 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 10% 20% 30% 40% 50% 60% 

Atlantic North 

Central Pacific Southern Southwest 

Completely 42% 41% 43% 54% 40% 

To a large extent 42% 48% 44% 32% 46% 

To a moderate extent 14% 9% 11% 12% 7% 

To a small extent 2% 2% 1% 0% 3% 

Not at all 2% 0% 1% 2% 3% 

Figure (1.6): Q16. To what extent will your organization be able to sustain the project's outcomes? 

Across the five regions, the majority of sponsors (84% to 89%) reported that their 

organizations will completely or to a large extent be able to sustain their projects’ 

outcomes. 

15 
 

Empowering citizens in local communities to meet their own needs 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 10% 20% 30% 40% 50% 60% 

Atlantic North Central Pacific Southern Southwest 

To a large extent 46% 36% 47% 49% 49% 

To a moderate extent 35% 42% 36% 38% 31% 

To a small extent 9% 16% 13% 9% 17% 

Not at all 9% 7% 4% 4% 2% 

Figure (1.7): Q17. To what extent did the AmeriCorps NCCC team's efforts on this project empower 

citizens in local communities to be able to meet their own needs? 

Across the five regions, the majority of sponsors (78% to 87%) of sponsors reported 

that AmeriCorps NCCC teams efforts on the projects empowered citizens in the local 

communities to be able to meet their own needs. 

16 
Efforts to strengthen the community 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 10% 20% 30% 40% 50% 60% 70% 

Atlantic North 

Central Pacific Southern Southwest 

To a large extent 55% 51% 58% 61% 63% 

To a moderate extent 34% 35% 27% 27% 26% 

To a small extent 8% 10% 11% 8% 8% 

Not at all 3% 4% 5% 4% 3% 

Figure (1.8): Q18. To what extent did the AmeriCorps NCCC team's efforts on this project strengthen 

the community in which the team served? 

Across the five regions, the majority of sponsors (81% to 89%) reported that to a 

moderate or large extent, AmeriCorps NCCC teams’ efforts on the projects 

strengthened the communities in which they served. 

17 
 

Figure (1.9) (1.10) (1.11) (1.12) (1.13): Q19. Today, what would you say is the most significant area of 

need in your local community? 

In the North Central region, sponsors reported the top three areas of need for were: 

enhancements of parks, natural habitats, and at-risk ecosystems protection from 

disaster damage, and knowledge and understanding of environmental conservation 

practices. 

18 
In the Pacific region, sponsors reported the top three areas of need were: access to 

housing, enhancements of parks, natural habitats, and at-risk ecosystems, and ability 

to rebuild after disasters. 

19 
 

 

In the Southern region, the top three areas of need for sponsors were: ability to 

rebuild after disasters, ability to respond to and recover from disasters, and access to 

housing. 

20 
 

 

In the Southwest region, sponsors reported the top two areas of need for sponsors 

were: food security or nutritional practices and access to economic opportunities. The 

top third area of need was an open-ended question about an “other” significant area 

of need in their local communities including housing restoration, racial justice and 

economic disparities, and accessibility to basic needs. 

21 
Figure (1.13) 

In the Atlantic region, sponsors reported that their top three areas of need were: 

ability to rebuild after disasters, ability to respond to and recovery from disasters, and 

access to economic opportunities. 

22 
2. Project Quality and Engagement 

Quality of work 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 10% 20% 30% 40% 50% 60% 

Atlantic North 

Central Pacific Southern Southwe st 

Exceptional 48% 46% 53% 52% 53% 

High 32% 38% 34% 37% 37% 

Average 17% 15% 10% 8% 8% 

Low 2% 1% 2% 2% 2% 

Unsatisfactory 2% 0% 1% 1% 0% 

Figure (2.1): Q20. How would you rate the overall quality of the work that the AmeriCorps NCCC team 

performed on this project? 

The majority of sponsors in the Atlantic (80%), North Central (84%) Pacific (87%), 

Southern (89%), Southwest (90%) regions reported the overall quality of work 

performed on the projects by the AmeriCorps NCCC teams was exceptional or high. 

23 
Quality of the work compared to that of other team-based 

support 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 

 

 

 

Atlantic North 

Central Pacific Southern Southwest 

Significantly better 32% 41% 37% 41% 45% 

Somewhat better 28% 27% 32% 28% 24% 

No difference 17% 14% 17% 18% 15% 

Somewhat worse 6% 8% 6% 3% 4% 

Significantly worse 3% 1% 1% 2% 2% 

No previous, similar teambased support experience 14% 10% 7% 8% 10% 

Figure (2.2): Q21. How did the overall quality of the work that this AmeriCorps NCCC team performed 

compared to that of other team-based support that your organization has received? 

About two-thirds of sponsors across the five regions reported that the overall quality of 

work performed by AmeriCorps NCCC teams was somewhat to significantly better 

than other team-based support that their organizations received. More specifically, 

between 32% to 45% of sponsors across the five regions reported that the overall 

quality of work performed by AmeriCorps NCCC teams was significantly better and 

while another 24% to 32% of sponsors report overall quality of work performed by 

AmeriCorps NCCC teams as somewhat better than other team-based support that 

their organizations had received. 

24 
 

 

Engagement while serving on the project 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 

Atlantic North Central Pacific Southern Southwest 

The team was fully engaged 71% 76% 75% 80% 81% 

The team was moderately 

engaged 23% 21% 20% 17% 18% 

The team was minimally 

engaged 5% 3% 4% 2% 1% 

The team was not engaged 2% 0% 2% 1% 0% 

Figure (2.3): Q22. To what extent do you believe the AmeriCorps NCCC team was engaged while 

serving on the project? Engagement is being provided with enough task throughout the day to be 

committed to an organization’s goals and values and motivated to contribute to organizational success. 

Engagement is being provided with enough task throughout the day to be committed 

to an organization’s goals and values and motivated to contribute to organizational 

success. Across the five regions, between 71% to 81% of sponsors reported that the 

AmeriCorps NCCC teams were fully engaged while serving on the projects. Another 

17% to 23% of sponsors found that the AmeriCorps teams were moderately engaged 

while serving on the projects. Only a few sponsors across each region found that 

AmeriCorps NCCC were minimally or not engaged: Atlantic, 7%; North Central, 3%, 

Pacific, 6%, Southern, 3%; and, Southwest, 1%. 

25 
 

3. Team Training 

Trained as a cohesive and functioning team 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 10% 20% 30% 40% 50% 60% 70% 80% 

Atlantic North 

Central Pacific Southern Southwest 

To a large extent 60% 62% 66% 67% 63% 

To a moderate extent 31% 28% 26% 28% 27% 

To a small extent 6% 9% 7% 5% 9% 

Not at all 3% 1% 1% 0% 1% 

Figure (3.1): Q23. To what extent did the AmeriCorps NCCC team come trained as a cohesive, 

functioning team? 

Between 90% to 95% of sponsors across the five regions reported that to a moderate 

and large extent, AmeriCorps NCCC teams came trained as a cohesive and 

functioning team. 

26 
 

 

 

 

Members' ablity to acquire the skills demonstrated in that training 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 10% 20% 30% 40% 50% 60% 70% 80% 

Atlantic North 

Central Pacific Southern Southwest 

The team fully acquired all 

additional skills that it was 

trained on 

60% 68% 66% 72% 72% 

The team partially acquired the 

additional skills it was trained on 29% 28% 25% 19% 28% 

The team did not acquire the 

skills that it was trained on 0% 0% 1% 1% 0% 

Not applicable 11% 4% 9% 8% 0% 

Figure (3.2): Q24. If your organization provided additional training to the AmeriCorps NCCC team, to 

what extent were the members able to acquire the skills demonstrated in that training? 

The majority of sponsors reported that NCCC members acquired some skills 

demonstrated in the sponsor training. Across the five regions, between 60% to 72% of 

sponsors reported that AmeriCorps NCCC members fully acquired all the additional 

skills that they were trained on by the sponsor while another 19% to 29% thought that 

the members partially acquired the additional skills they were trained on by the 

sponsor. Only 1% of sponsors in the Pacific and Southern regions thought that 

AmeriCorps NCCC members did not acquire the skills they were trained on. 

27 
 

 

Additional training provided to the AmeriCorps NCCC team 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 

Atlantic North 

Central Pacific Southern Southwest 

Other (please specify) 18% 17% 21% 19% 21% 

Safety or security training 45% 61% 56% 57% 64% 

Communication training 23% 30% 35% 28% 40% 

Cultural training 29% 22% 30% 28% 35% 

Project-specific skills and abilities 

training 72% 80% 82% 75% 89% 

Did not provide additional 

training 11% 4% 6% 6% 1%

Equipment or tools training 49% 72% 67% 69% 71% 

Figure (3.3): Q25. What types of additional training did your organization provide to the AmeriCorps 

NCCC team? Please select all that apply. 

Across all five regions, AmeriCorps NCCC teams received additional training by the 

sponsor organizations. The top three areas of training provided by sponsors for 

AmeriCorps NCCC teams included: project-specific skills and abilities, equipment or 

tools training, and safety or security training. 

28 
4. Team Member Skills and Abilities 

Figure (4.1) (4.2) (4.3) (4.4): Q26. To what extent do you believe that the following skill-sets of the 

AmeriCorps NCCC team members were challenged throughout the course of this project? Team 

building, cross-cultural communication, conflict management, and decision making. 

See Table 2 for the results and summary of Q26 (Figures 4.1 to 4.4). 

Team Building 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 10% 20% 30% 40% 50% 60% 

Figure (4.1) 

Atlantic North Central Pacific Southern Southwest 

To a large extent 49% 48% 48% 47% 50% 

To a moderate extent 39% 37% 35% 35% 33% 

To a small extent 9% 9% 9% 8% 8% 

Not at all 4% 4% 8% 6% 9% 

Do not know 0% 2% 0% 3% 0% 

29 
Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 5% 10% 15% 20% 25% 30% 35% 40% 

Cross-cultural communication 

Atlantic North Central Pacific Southern Southwest 

To a large extent 32% 21% 28% 24% 28% 

To a moderate extent 35% 30% 30% 33% 28% 

To a small extent 21% 31% 22% 29% 25% 

Not at all 5% 12% 13% 8% 17% 

Do not know 7% 7% 8% 6% 1% 

Figure (4.2) 

30 
Conflict Management 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 10% 20% 30% 40% 50% 60% 

Atlantic North Central Pacific Southern Southwest 

To a large extent 21% 22% 25% 17% 25% 

To a moderate extent 54% 30% 28% 38% 36% 

To a small extent 7% 30% 27% 25% 20% 

Not at all 9% 9% 13% 11% 9% 

Do not know 9% 9% 7% 10% 9% 

Figure (4.3) 

31 
Decision Making 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 10% 20% 30% 40% 50% 60% 70% 

Atlantic North Central Pacific Southern Southwest 

To a large extent 19% 28% 36% 32% 38% 

To a moderate extent 63% 52% 40% 44% 47% 

To a small extent 16% 13% 16% 16% 9% 

Not at all 2% 5% 6% 5% 6% 

Do not know 0% 2% 1% 3% 1% 

Figure (4.4) 

32 
Across the five regions, sponsors reported that the AmeriCorps NCCC teams’ skill sets

that were most challenged (Figures 4.1 to 4.4) throughout the course of their project 

was team building (82% to 88%) and decision making (76% to 85%), followed by 

conflict management (52% to 75%) and cross-cultural communication (51% to 67%) 

(Table 2). 

Table 2: 

Percentage of sponsors in each region reporting which AmeriCorps NCCC team 

members’ skills sets were challenged from a large to moderate extent 

(Figures 4.1 to 4.4) 

Skill Set NCCC Regions 

Atlantic North Pacific Southern Southwest 

Central 

Team Building 88 85 83 82 83 

Cross cultural 67 51 58 57 56 communication 

Conflict 75 52 53 55 61 Management 

Decision Making 82 80 76 76 85 

Top 

Second 

Third 

33 
Figure (4.5) (4.6) (4.7) (4.8) (4.9) (4.10) (4.11) (4.12) (4.13): Q27. How would you rate the changes in the 

following skill-sets of the AmeriCorps NCCC team members while they were serving with your 

organization? Building trust, enlisting others in a common vision, aligning actions with shared values, 

facilitating relationships, identifying innovative ways to improve, fostering collaboration, showing 

appreciation, creating a spirit of community, and demonstrating compassion. 

See Table 3 for the results and summary of Q27 (Figures 4.5 to 4.13). 

Building Trust 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 

Figure (4.5) 

Atlantic North 

Central Pacific Southern Southwest 

Large positive change 32% 28% 35% 27% 33% 

Moderate positive change 40% 42% 36% 47% 47% 

Small positive change 7% 13% 15% 6% 13% 

No notable change 4% 7% 8% 10% 5% 

Negative change 2% 1% 0% 1% 1% 

Do not know 16% 9% 6% 9% 2% 

34 
Enlisting others in a common vision 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 

Atlantic North 

Central Pacific Southern Southwest 

Large positive change 32% 22% 34% 26% 32% 

Moderate positive change 42% 44% 34% 41% 40% 

Small positive change 9% 16% 14% 13% 17% 

No notable change 5% 9% 11% 9% 7% 

Negative change 0% 0% 0% 0% 1% 

Do not know 12% 9% 7% 11% 3% 

Figure (4.6) 

35 
Aligning actions with shared values 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 

Atlantic North 

Central Pacific Southern Southwest 

Large positive change 37% 26% 35% 30% 34% 

Moderate positive change 37% 41% 36% 38% 44% 

Small positive change 11% 16% 13% 10% 13% 

No notable change 5% 7% 9% 10% 7% 

Negative change 0% 0% 1% 0% 1% 

Do not know 11% 9% 6% 12% 1% 

Figure (4.7) 

36 
Facilitating relationships 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 

Atlantic North 

Central Pacific Southern Southwest 

Large positive change 46% 30% 42% 36% 40% 

Moderate positive change 35% 44% 32% 40% 38% 

Small positive change 5% 13% 14% 9% 14% 

No notable change 4% 5% 6% 8% 7% 

Negative change 0% 2% 2% 1% 1% 

Do not know 11% 6% 4% 7% 1% 

Figure (4.8) 

37 
Identifying innovative ways to improve 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 

Atlantic North 

Central Pacific Southern Southwest 

Large positive change 33% 30% 37% 33% 34% 

Moderate positive change 39% 39% 32% 35% 39% 

Small positive change 14% 19% 18% 15% 16% 

No notable change 7% 7% 8% 8% 9% 

Negative change 0% 0% 1% 1% 0% 

Do not know 7% 6% 4% 9% 2% 

Figure (4.9) 

38 
Fostering collaboration 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 

Atlantic North 

Central Pacific Southern Southwest 

Large positive change 42% 35% 41% 39% 39% 

Moderate positive change 35% 38% 34% 37% 42% 

Small positive change 9% 16% 14% 7% 9% 

No notable change 7% 5% 6% 10% 8% 

Negative change 0% 0% 1% 0% 0% 

Do not know 7% 5% 3% 6% 2% 

Figure (4.10) 

39 
Showing appreciation 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 10% 20% 30% 40% 50% 60% 

Atlantic North 

Central Pacific Southern Southwest 

Large positive change 53% 43% 47% 48% 49% 

Moderate positive change 28% 34% 32% 32% 34% 

Small positive change 4% 9% 10% 9% 3% 

No notable change 9% 6% 8% 6% 10% 

Negative change 0% 2% 1% 1% 0% 

Do not know 7% 7% 2% 5% 3% 

Figure (4.11) 

40 
Creating a spirit of community 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 10% 20% 30% 40% 50% 60% 

Atlantic North 

Central Pacific Southern Southwest 

Large positive change 49% 39% 44% 39% 45% 

Moderate positive change 25% 35% 34% 36% 35% 

Small positive change 9% 15% 9% 10% 9% 

No notable change 5% 6% 7% 6% 8% 

Negative change 0% 1% 1% 1% 0% 

Do not know 12% 5% 4% 8% 2% 

Figure (4.12) 

41 
Demonstrating Compasion 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 10% 20% 30% 40% 50% 60% 

Atlantic North 

Central Pacific Southern Southwest 

Large positive change 47% 37% 47% 40% 49% 

Moderate positive change 28% 35% 29% 36% 28% 

Small positive change 9% 12% 8% 10% 13% 

No notable change 2% 5% 10% 7% 6% 

Negative change 0% 1% 1% 0% 0% 

Do not know 14% 10% 6% 6% 5% 

Figure (4.13) 

42 
 

 

 

 

 

 

 

About three-quarters of sponsors across the five regions reported a moderate to large 

positive change in NCCC teams’ following skill sets (Figures 4.5 to 4.13, Table 3): 

building trust, enlisting others in a common vision, aligning actions with shared values, 

facilitating relationships, identifying innovative ways to improve, fostering 

collaboration, showing appreciation, creating a spirit of community, and 

demonstrating compassion. Less than 12% of sponsors in each region reported no 

notable change or negative change in the stated skillsets. 

Across the five regions (Table 3), “showing appreciation” was the top skills-set that 

sponsors reported the most positive change, followed closely by fostering 

collaboration, facilitating relationships, creating a spirit of community, and 

demonstrating compassion. 

Table 3: 

Percentage of sponsors in each region reporting large to moderate positive changes in the 

AmeriCorps NCCC team members’ skill sets (Figure 4.5 to 4.13) 

Skill Set NCCC Regions 

Atlantic North 

Central 

Pacific Southern Southwest 

Building trust 74 70 71 74 80 

Enlisting others in a 

common vision 74 66 68 67 72 

Aligning actions with 

shared values 74 67 71 68 78 

Facilitating 

relationships 81 74 74 76 78 

Identifying innovative 

ways to improve 72 69 69 68 73 

Fostering collaboration 77 73 75 76 81 

Showing appreciation 81 77 79 80 83 

Creating a spirit of 

community 74 71 78 75 80 

Demonstrating 

compassion 75 72 76 76 77 

Top 

Second 

Third 

43 
Extent AmeriCorps NCCC team developed a clear 

understanding of the roles and responsibilities 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 10% 20% 30% 40% 50% 60% 70% 80% 

Atlantic North 

Central Pacific Southern Southwest 

To a large extent 54% 58% 64% 65% 73% 

To a moderate extent 37% 34% 26% 32% 22% 

To a small extent 5% 5% 9% 3% 5% 

Not at all 0% 0% 0% 0% 0% 

Not applicable 4% 2% 1% 0% 1% 

Figure (4.14): Q28. To what extent did the AmeriCorps NCCC team develop a clear understanding of 

the roles and responsibilities of all the organizations they were serving alongside, including your 

organization? 

Most to nearly all sponsors (between 90 and 97%) across the five regions believed that 

to a great or moderate extent, AmeriCorps NCCC teams developed a clear 

understanding of their roles and responsibilities of the organization they were serving 

alongside8. 

8 It is worth exploring if the nature of the project may have affected sponsors’ perceptions and 

AmeriCorps NCCC teams’ ability to develop a clear understanding of their roles. 

44 
 

5. Team Attitude, Responsibility, and Inclusion 

AmeriCorps NCCC team's attitude toward the 

project's work 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 10% 20% 30% 40% 50% 60% 70% 

Atlantic North 

Central Pacific Southern Southwest 

Very positive 56% 55% 63% 60% 60% 

Positive 26% 37% 27% 33% 32% 

Neither positive nor 

negative 16% 4% 7% 2% 7% 

Negative 2% 2% 3% 2% 1% 

Very negative 0% 2% 0% 1% 0% 

Do not know 0% 0% 0% 1% 0% 

Figure (5.1): Q29. How would you describe the AmeriCorps NCCC team's attitude toward the project's 

work? 

Most sponsors (90% and 93%) in the North Central, Pacific, Southern, and Southwest 

regions, and the majority of sponsors (82%) in the Atlantic region, reported that 

AmeriCorps NCCC’s teams’ attitudes towards their projects’ work was positive or very 

positive. 

45 
 

Figure (5.2) (5.3) (5.4) (5.5): Q30. Please note how often the AmeriCorps NCCC team was: On-time to 

the project site, prepared to serve on the project, flexible to changing workloads on the project site, 

and adaptable to changing situations on the project site. 

On-time on the project site 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 

Atlantic North 

Central Pacific Southern Southwest 

Always 74% 81% 81% 82% 77% 

Often 21% 16% 15% 14% 20% 

Sometimes 5% 1% 3% 1% 2% 

Rarely 0% 0% 0% 0% 0% 

Do not know 0% 1% 1% 2% 0% 

Figure (5.2) 

Nearly all sponsors (95% and 97%) across the five regions responded that AmeriCorps 

NCCC teams were always or often on time to the project site. 

46 
Prepared to serve on the project 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 

Atlantic North 

Central Pacific Southern Southwest 

Always 72% 74% 76% 82% 76% 

Often 16% 21% 17% 12% 17% 

Sometimes 12% 4% 6% 4% 7% 

Rarely 0% 1% 0% 1% 0% 

Do not know 0% 1% 1% 1% 0% 

Figure (5.3) 

Most sponsors (88% to 95%) across the five regions responded that AmeriCorps 

NCCC teams were always or often prepared to serve on the project. 

47 
Flexible to changing work load on the project site 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 

Atlantic North 

Central Pacific Southern Southwest 

Always 74% 75% 77% 84% 78% 

Often 14% 18% 12% 9% 11% 

Sometimes 12% 5% 8% 1% 6% 

Rarely 0% 0% 2% 3% 3% 

Never 0% 1% 0% 1% 0% 

Do not know 0% 1% 0% 2% 1% 

Figure (5.4) 

Most sponsors (88% and 93%) across the five regions responded that AmeriCorps 

NCCC teams were always or often flexible to changing workloads on the project site. 

48 
 

Adaptable to changing situations on the project site 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 

Atlantic North 

Central Pacific Southern Southwest 

Always 77% 75% 73% 83% 77% 

Often 12% 17% 15% 9% 11% 

Sometimes 9% 6% 8% 1% 6% 

Rarely 0% 1% 3% 4% 5% 

Never 0% 1% 0% 0% 0% 

Do not know 2% 1% 1% 2% 1% 

Figure (5.5) 

Most sponsors (88% and 92%) across the five regions responded that AmeriCorps 

NCCC teams were always or often adaptable to changing situations on the project 

site. 

49 
 

 

Most to nearly all sponsors (88% to 97%) across the five regions reported that NCCC teams 

were on time to the project site, prepared to serve on the project, flexible to changing 

workloads on the project site and adaptable to changing situations on the project site (Table 

4). 

Table 4: 

Percentage of sponsors in each region reporting timeliness, preparedness, flexibility, 

and adaptability of AmeriCorps NCCC teams at the project sites 

Skill Set NCCC Regions 

Atlantic North 

Central 

Pacific Southern Southwest 

On time on the 

project site 95 97 97 96 97 

Prepared to serve on 

the project 88 95 93 94 93 

Flexible to changing 

workloads on the 

project site 

88 93 89 93 89 

Adaptable to 

changing situations 

on the project site 

89 92 88 91 88 

50 
 

Figure (5.6) (5.7): Q31. To what degree do you agree or disagree with the following statements: a) The 

members of the AmeriCorps NCCC team were inclusive of those within my organization, b) The 

members of the AmeriCorps NCCC team were inclusive of those within the communities they served. 

Inclusion is the equal and full acceptance of all persons with respect to race, ethnicity, age, sex, 

disability, religion, sexual orientation, and gender identity/expression, that leads to a sense of 

belonging. 

Being inclusive of served communities 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 

Atlantic North 

Central Pacific Southern Southwest 

Strongly agree 65% 76% 75% 74% 81% 

Agree 25% 18% 17% 19% 18% 

Neither agree nor 

disagree 7% 2% 5% 3% 1% 

Disagree 0% 0% 1% 0% 0% 

Strongly disagree 0% 0% 0% 0% 0% 

Not applicable 4% 4% 2% 5% 0% 

Figure (5.6) 

NCCC defines “inclusion” as “the equal and full acceptance of all persons with respect 

to race, ethnicity, age, sex, disability, religion, sexual orientation, and gender 

identity/expression, that leads to a sense of belonging. Nearly all of the sponsors in 

the Atlantic (90%), North Central (93%), Pacific (92 %), Southern (93%) regions and 

Southwest (99%) regions, either agreed or strongly agreed that AmeriCorps NCCC 

members were inclusive of those within the communities they served. 

51 
 

 

Being inclusive of those within an organizations 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 

Atlantic North 

Central Pacific Southern Southwest 

Strongly agree 70% 80% 80% 81% 83% 

Agree 23% 19% 16% 16% 15% 

Neither agree nor 

disagree 4% 1% 2% 1% 2% 

Disagree 2% 0% 1% 0% 0% 

Strongly disagree 0% 0% 0% 0% 0% 

Not applicable 2% 0% 1% 1% 0% 

Figure (5.7) 

NCCC defines “inclusion” as “the equal and full acceptance of all persons with respect 

to race, ethnicity, age, sex, disability, religion, sexual orientation, and gender 

identity/expression, that leads to a sense of belonging. Nearly all of the sponsors in 

North Central (99%), Pacific (96%), Southern (97%), and Southwest (98%) regions and 

the Atlantic (93%), either agreed or strongly agreed that AmeriCorps NCCC members 

were inclusive of those within the sponsoring organizations 

52 
 

 

Consistently using tools in a safe and proper manner 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 10% 20% 30% 40% 50% 60% 70% 80% 

Atlantic North 

Central Pacific Southern Southwest 

All of the time 53% 68% 63% 67% 69% 

Most of the time 20% 26% 22% 18% 19% 

Some of the time 5% 1% 1% 2% 3% 

None of the time 2% 0% 0% 0% 0% 

Not applicable, the team did not 

use equipment or tools 20% 5% 14% 13% 8% 

Figure (5.8): Q32. If there was any project-specific equipment or tools that the team utilized while 

serving, how often was it consistently used in a safe and proper manner? 

Between 85% to 94% of sponsors from the North Central, Pacific, Southern, and 

Southwest regions and 73% of sponsors in the Atlantic region, reported that most to 

all of the time, AmeriCorps NCCC teams were safety conscious and utilized projectspecific equipment and tools in a proper manner. 

53 
 

 

6. Benefits to Your Organization 

Sponsor's development as a leader 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 10% 20% 30% 40% 50% 60% 

Atlantic North 

Central Pacific Southern Southwest 

To a large extent 30% 23% 33% 28% 53% 

To a moderate extent 38% 50% 44% 42% 38% 

To a minimal extent 19% 22% 16% 21% 6% 

Not at all 13% 5% 7% 9% 4% 

Figure (6.1): Q33. To what extent did your personal involvement with the AmeriCorps NCCC team help 

you to develop as a leader? 

The majority of sponsors (68% to 91%) across the five regions reported that from a 

moderate to a large extent, their personal involvement with the AmeriCorps NCCC 

team helped the sponsors develop as leaders. 

54 
The AmeriCorps NCCC team support to organization's 

mission 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 

Atlantic North 

Central Pacific Southern Southwest 

Strongly agree 75% 80% 78% 79% 84% 

Agree 19% 17% 16% 18% 13% 

Neither agree nor disagree 5% 3% 5% 2% 4% 

Disagree 0% 0% 1% 1% 0% 

Strongly disagree 2% 0% 0% 0% 0% 

Figure (6.2): Q34. To what degree do you agree or disagree with the following statement: "The 

AmeriCorps NCCC team we sponsored supported the mission of our organization." 

Nearly all of the sponsors (92% to 97%) across the five regions, agreed or strongly 

agreed that AmeriCorps NCCC teams supported the mission of their organizations. 

55 
Enhancing services provided to the community 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 10% 20% 30% 40% 50% 60% 70% 

 

 

 

 

 

Atlantic North 

Central Pacific Southern Southwest 

None of the above 11% 7% 11% 7% 6% 

We were able to extend the 

amount of services provided to 

the same number of individuals 

35% 33% 29% 26% 28% 

We were able to provide similar 

services to people more quickly 22% 29% 35% 40% 30% 

We were able to offer new or 

higher quality services to 

individuals 

27% 41% 30% 25% 34% 

We were able to provide similar 

services to a greater number of 

individuals 

56% 47% 49% 58% 53% 

Figure (6.3): Q35. How did the AmeriCorps NCCC team you worked with enhance the services your 

organization provides the community? Please check all that apply. 

Sponsors across the five regions reported that AmeriCorps NCCC teams enhanced 

their organizations services they provide to the community by: 1) extending the 

number of services they provide to the same number of individuals (26% to 35%), 2) 

providing similar services more quickly (22% to 40%), 3) offering new or higher quality 

services to individuals (25% to 41%), and 4) providing services to a greater number of 

individuals (47% to 58%). 

56 
Accomplishing the project in a longer or shorter time 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 10% 20% 30% 40% 50% 60% 70% 80% 

Atlantic North 

Central Pacific Southern Southwest 

Significantly longer to 

accomplish (in double the time 

or more) 

30% 54% 57% 47% 69% 

Longer to accomplish 44% 35% 35% 40% 19% 

Not longer or shorter to 

accomplish (in the same amount 

of time) 

22% 8% 7% 13% 9% 

Shorter to accomplish 3% 2% 1% 0% 1% 

Significantly shorter to 

accomplish (in less than the 

double the time or more) 

0% 2% 0% 0% 1% 

Figure (6.4): Q36. How much longer or shorter would your organization have taken to accomplish the 

team's work if the AmeriCorps NCCC team had not been available to collaborate with your organization 

on it? 

Most of the sponsors from North Central (89%), Pacific (92%), Southern (87%), and 

Southwest (88%) and the majority of sponsors from the Atlantic region (77%), reported 

that their organizations were able to accomplish their organizations’ work in shorter 

time due to the work and collaboration of the AmeriCorps NCCC teams. 

57 
 

Awareness of the organization and its mission 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 10% 20% 30% 40% 50% 60% 

Atlantic North 

Central Pacific Southern Southwest 

Yes, the community showed a 

great deal more awareness 27% 19% 30% 23% 42% 

Yes, the community showed 

somewhat more awareness 38% 51% 39% 43% 42% 

No, there was no noticeable 

change in community's level

of awareness 

11% 12% 14% 12% 7% 

Do not know 24% 18% 18% 23% 8% 

Figure (6.5): Q37. Do you think that the community became more aware of your organization and its 

mission as a result of your collaboration with AmeriCorps NCCC? 

The majority of sponsors (65% to 84%) across the five regions reported that the 

communities somewhat to a great deal more aware of their organization and its 

mission as a result of their collaboration with AmeriCorps NCCC. 

58 
AmeriCorps NCCC members' roles 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 10% 20% 30% 40% 50% 60% 70% 80% 

Atlantic North Central Pacific Southern Southwest 

Not applicable 70% 59% 61% 69% 53% 

Coordinated volunteers 13% 25% 24% 20% 29% 

Recruited volunteers 5% 10% 10% 9% 13% 

Supervised volunteers 19% 23% 26% 16% 31% 

Trained volunteers 10% 20% 18% 12% 19% 

Figure (6.6): Q38. If the AmeriCorps NCCC team assisted your organization with volunteers during its 

service, what were the roles that members played in that capacity? Select all that apply. 

Sponsors across the five regions reported that AmeriCorps NCCC teams assisted their 

organizations’ volunteers mainly by coordinating, supervising, and training and 

somewhat less in recruiting. More than half of the sponsors across the five regions 

reported that answering this question was not applicable at the time of the survey. 

59 
7. Involvement and Satisfaction 

Frequency of working with the AmeriCorps NCCC team 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 10% 20% 30% 40% 50% 60% 

Atlantic North Central Pacific Southern Southwest 

Very Frequently (21 or more hours 

per week) 41% 40% 40% 35% 55% 

Fairly Frequently (16 to 20 hours 

per week) 19% 15% 15% 18% 14% 

Occasionally (11 to 15 hours per 

week) 16% 21% 17% 17% 15% 

Rarely (6 to 10 hours per week) 6% 12% 13% 14% 9% 

Very Rarely or Never (0

per week) 

to 5 hours 17% 12% 15% 16% 6%

 

 

Figure (7.1): Q39. How frequently did you personally work with the AmeriCorps NCCC team that your 

organization sponsored? 

The majority of sponsors (between 53% to 69%) reported personally working with 

AmeriCorps NCCC teams fairly frequently (16 to 20 hours per week) or very frequently 

(21 or more hours per week). There was some variation with sponsors reporting “very 

frequently” personally working with AmeriCorps NCCC teams; in the Southwest 

region, 55% reported working very frequently with AmeriCorps NCCC teams, followed 

by Atlantic (41%), North Central and Pacific (40%), and Southern (35%) regions. Also, 

across the five regions, between 15% to 30% reported rarely, very rarely, or never 

personally working with the AmeriCorps NCCC teams sponsored by their 

organization. 

60 
Satisfied during project development 

Figure (7.2) 

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 

Atlantic 

North Central 

Pacific 

Southern 

Southwest 

Atlantic North 

Central Pacific Southern Southwest 

Very satisfied 73% 75% 71% 74% 82% 

Satisfied 16% 23% 23% 19% 16% 

Neither satisfied nor 

dissatisfied 8% 2% 5% 4% 1% 

Dissatisfied 2% 0% 0% 1% 0% 

Very dissatisfied 2% 0% 0% 1% 0% 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 

North Atlantic Pacific Southern Southwest Central 

Very satisfied 68% 69% 69% 69% 79% 

Satisfied 16% 26% 25% 21% 13% 

Neither satisfied nor 10% 4% 4% 7% 6% dissatisfied 

Dissatisfied 5% 1% 2% 0% 1% 

Satisfaction during project implementation 

Very dissatisfied 2% 0% 0% 2% 1% 

Figure (7.3) 

61 
 

 

 

 

 

Figure (7.2) (7.3): Q40. How satisfied were you with the level of communication with AmeriCorps NCCC 

staff During a) application review and project development b) During project implementation? 

Overall satisfaction 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 

Atlantic North 

Central Pacific Southern Southwest 

Very satisfied 71% 75% 79% 80% 85% 

Satisfied 14% 19% 13% 16% 9% 

Neither satisfied nor dissatisfied 13% 3% 6% 1% 4% 

Dissatisfied 2% 3% 2% 3% 2% 

Very dissatisfied 0% 0% 0% 0% 0% 

Figure (7.4): Q41. Overall, how satisfied was your organization with the AmeriCorps NCCC team? 

Most sponsors across 4 regions - North Central (95%), Pacific (94%), Southern (90%), 

and Southwest (92%) - were very satisfied or satisfied with the level of communication 

regarding the development and implementation of projects (Figures 7.2 and 7.3). 

While still high, the level of satisfaction with the level of communication regarding the 

development and implementation of projects was a little lower (84%) for the Atlantic 

region. 

In addition, nearly all the sponsors across four regions - North Central (94%), Pacific 

(92%), Southern (96%), and Southwest (94%) - were satisfied to very satisfied with 

AmeriCorps NCCC teams (Figure 7.4). Although not has high as the other regions, the 

majority of sponsors (83%) in the Atlantic region said they were also very satisfied and 

satisfied with the AmeriCorps NCCC teams. 

62 
Figure (7.5): Q42. If given the opportunity, would your organization sponsor another AmeriCorps 

0% 20% 40% 60% 80% 100% 

Atlantic 

North Central 

Pacific 

Southern 

Southwest 

Atlantic North Central Pacific Southern Southwest 

No 1% 4% 5% 2% 5% 

Yes 90% 87% 87% 91% 83% 

Sponsoring another AmeriCorps NCCC team in the 

future 

NCCC team in the future? Please explain why or why not. 

The majority of sponsors (83% to 91%) across the five regions indicated their interest 

to sponsor another AmeriCorps NCCC team in the future. 

63 
 

 

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 

Atlantic 

North Central 

Pacific 

Southern 

Southwest 

Atlantic North 

Central Pacific Southern Southwes t 

Please get in touch with us 13% 10% 9% 9% 19% 

Yes 16% 14% 16% 14% 25% 

No 71% 76% 75% 77% 56% 

Referring another organization to AmeriCorps NCCC 

Figure (7.6): Q43. Do you have any other organizations that you would like to refer that you believe 

could better serve your community with an AmeriCorps NCCC team? 

Across the five regions, between 56% and 76% of sponsors did not refer another 

organization that they believed could better serve their community with an 

AmeriCorps NCCC team. 

64 
 

8. Miscellaneous 

Greatest Strengths of the Program 

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 

Atlantic 

North Central 

Pacific 

Southern 

Southwest 

Atlantic North Central Pacific Southern Southwest 

Other (please specify) 11% 4% 3% 3% 1% 

Travel Logistics 0% 1% 1% 0% 2% 

Team Work Ethic or Dedication 21% 27% 21% 23% 31% 

Team Support from NCCC Staff 2% 4% 6% 2% 1% 

Team Building or Dynamics 7% 8% 8% 8% 11% 

Supervisor Support from NCCC 

Staff 0% 2% 0% 1% 2% 

Supervisor Opportunities for 

Leadership Growth 2% 2% 2% 1% 2% 

Lodging or Housing Logistics 0% 0% 0% 1% 0% 

Level of Team Engagement 18% 21% 22% 19% 22% 

Flexibility and Adaptability 39% 31% 36% 41% 27% 

Figure (1): Q46. Based on this experience with AmeriCorps NCCC, what would you consider the 

greatest strength of the program? 

Across all five regions, sponsors considered the top three greatest strengths of 

AmeriCorps NCCC to be flexibility and adaptability, team work ethic or dedication, 

and level of team engagement. 

65 
 

Greatest area for improvement 

0% 5% 10% 15% 20% 25% 30% 35% 

Atlantic 

North Central 

Pacific 

Southern 

Southwest 

Atlantic North 

Central Pacific Southern Southwest 

Other (please specify) 33% 26% 22% 24% 30% 

Travel Logistics 10% 9% 14% 12% 10% 

Team Work Ethic or Dedication 11% 7% 12% 8% 6% 

Team Support from NCCC Staff 7% 2% 2% 2% 2% 

Team Building or Dynamics 2% 8% 4% 5% 7% 

Supervisor Support from NCCC 

Staff 2% 2% 1% 2% 1% 

Supervisor Opportunities for 

Leadership Growth 8% 7% 7% 10% 4% 

Lodging or Housing Logistics 15% 20% 21% 28% 25% 

Level of Team Engagement 8% 9% 7% 5% 8% 

Flexibility and Adaptability 5% 12% 10% 5% 6% 

Figure (2): Q47. Based on this experience with AmeriCorps NCCC, what would you consider the 

greatest area for improvement for the program? 

Across the five regions, sponsors thought that the greatest areas for improvement for 

the NCCC program were travel logistics (9% to 14%) lodging or housing logistics (15 

to 28%), and “other” (22% to 33%). Responses under “other” include communication 

from onsite and off-site leaders, more flexibility on dates teams are available, have 

better commitment from some NCCC team members. Across regions, 7% of sponsors 

answering the questions reported that there were no areas for improvement and that 

they were very satisfied with the NCCC program. 

66 
 

Interested in becoming employers of national 

service 

Southwest 

Southern 

Pacific 

North Central 

Atlantic 

0% 10% 20% 30% 40% 50% 60% 70% 80% 

Atlantic North 

Central Pacific Southern Southwest 

(blank) 0% 0% 0% 0% 0% 

Yes 31% 27% 33% 37% 42% 

No 69% 73% 67% 63% 58% 

Figure (4): Q48. Would your organization be interested in becoming an Employer of National Service? 

See here for more information about what it means to be one. 

The majority of sponsors were not interested in becoming Employers of National 

Service. The reasons for these responses are unclear, however, a reason might simply 

be a lack of awareness for the Employers of National Service program. 

67 
 

 

 

Appendix 

Appendix A: NCCC Sponsor Organization Survey Questions by Topic Area 

(2016-2019) 

NCCC Sponsor Organization Survey Questions by Topic Area 

Outcome Question 

Community Need 

and Impact 

Q12. To what extent did the AmeriCorps NCCC team meet the primary 

community need through its service? 

Q13. To what extent did the AmeriCorps NCCC team contribute to the 

achievement of the project's primary objective? 

Q14. Please note the reasons why the AmeriCorps NCCC team contributed to a 

small extent or not all to the achievement of the project's primary objective. 

Please select all that apply. 

Q15. Was the project's primary objective met by your organization? This should 

include both the AmeriCorps NCCC team and any independent contributions by 

your organization toward that objective. 

Q16. To what extent will your organization be able to sustain the project's 

outcomes? 

Q17. To what extent did the AmeriCorps NCCC team's efforts on this project 

empower citizens in local communities to be able to meet their own needs? 

Q18. To what extent did the AmeriCorps NCCC team's efforts on this project 

strengthen the community in which the team served? 

Q19. Today, what would you say is the most significant area of need in your local 

community? 

Project Quality 

and Engagement 

Q20. How would you rate the overall quality of the work that the AmeriCorps 

NCCC team performed on this project? 

Q21. How did the overall quality of the work that this AmeriCorps NCCC team 

performed compare to that of other team-based support that your organization 

has received? 

Q22. To what extent do you believe the AmeriCorps NCCC team was engaged 

while serving on the project? Engagement is being provided with enough task 

throughout the day to be committed to an organization’s goals and values and 

motivated to contribute to organizational success. 

Team Training Q23. To what extent did the AmeriCorps NCCC team come trained as a 

cohesive, functioning team? 

Q24. If your organization provided additional training to the AmeriCorps NCCC 

team, to what extent were the members able to acquire the skills demonstrated 

in that training? 

Q25. What types of additional training did your organization provide to the 

AmeriCorps NCCC team? Please select all that apply. 

68 
 

 

 

NCCC Sponsor Organization Survey Questions by Topic Area 

Outcome Question 

Team Members 

Skills and Abilities Q26. To what extent do you believe that the following skill-sets of the 

AmeriCorps NCCC team members were challenged throughout the course of 

this project? 

Q27. How would you rate the changes in the following skill-sets of the 

AmeriCorps NCCC team members while they were serving with your 

organization? 

Q28. To what extent did the AmeriCorps NCCC team develop a clear 

understanding of the roles and responsibilities of all the organizations they were 

serving alongside, including your organization? 

Team Attitude, 

Responsibility, 

and Inclusion 

Q29. How would you describe the AmeriCorps NCCC team's attitude toward the 

project's work? 

Q30. Please note how often the AmeriCorps NCCC team was: 

Q31. To what degree do you agree or disagree with the following statements: 

Inclusion is the equal and full acceptance of all persons with respect to race, 

ethnicity, age, sex, disability, religion, sexual orientation, and gender 

identity/expression, that leads to a sense of belonging. 

Q32. If there was any project-specific equipment or tools that the team utilized 

while serving, how often was it consistently used in a safe and proper manner? 

Benefits to Your 

Organization Q33. To what extent did your personal involvement with the AmeriCorps NCCC 

team help you to develop as a leader? 

Q34. To what degree do you agree or disagree with the following 

statement: "The AmeriCorps NCCC team we sponsored supported the mission 

of our organization." 

Q35. How did the AmeriCorps NCCC team you worked with enhance the 

services your organization provides the community? Please check all that apply. 

Q36. How much longer or shorter would your organization have taken to 

accomplish the team's work if the AmeriCorps NCCC team had not been 

available to collaborate with your organization on it? 

Q37. Do you think that the community became more aware of your organization 

and its mission as a result of your collaboration with AmeriCorps NCCC? 

Q38. If the AmeriCorps NCCC team assisted your organization with volunteers 

during its service, what were the roles that members played in that 

capacity? Select all that apply. 

Involvement and 

Satisfaction Q39. How frequently did you personally work with the AmeriCorps NCCC team 

that your organization sponsored? 

Q40. How satisfied were you with the level of communication with AmeriCorps 

NCCC staff... 

Q41. Overall, how satisfied was your organization with the AmeriCorps NCCC 

team? 

69 
 

NCCC Sponsor Organization Survey Questions by Topic Area 

Outcome Question 

Q42. If given the opportunity, would your organization sponsor another 

AmeriCorps NCCC team in the future? Please explain why or why not. 

Q43. Do you have any other organizations that you would like to refer that you 

believe could better serve your community with an AmeriCorps NCCC team? 

Miscellaneous 

(Section added 

for report) 

Q46. Based on this experience with AmeriCorps NCCC, what would you consider 

the greatest strength of the program? 

Q47. Based on this experience with AmeriCorps NCCC, what would you consider 

the greatest area for improvement for the program? 

Q48. Would your organization be interested in becoming an Employer of 

National Service? See here for more information about what it means to be one. 

70 
 

 

 

 

 

 

 

 

 

 

Appendix B: Office of Research and Evaluation’s Recommendations on a 

Revising AmeriCorps NCCC Sponsor Organization Survey 

The AmeriCorps NCCC Sponsor Organization Survey was developed by NCCC 

headquarters and regional staff to receive feedback from sponsors about their 

perspectives and experiences with the NCCC teams and program. For the questions 

asked, sponsors provided overwhelmingly positive feedback. After analyzing three 

years of data, this feedback may give NCCC information that the program and the 

teams are indeed meeting sponsor expectations, however, NCCC may want to 

consider some improvements such as aligning sponsor data with teams and service 

project data, when and how feedback is obtained, how performance is measured, and 

revising and improving the survey to acquire a more varied and nuanced perspectives 

from the sponsors. 

The following are suggested areas for improving the sponsor survey and obtaining 

additional feedback from sponsors. 

1. Align Data and Reporting 

a) Integrate sponsor survey with member data. AmeriCorps NCCC routinely 

collects rich data from members and sponsors for each service project and 

throughout each service cycle. However, the results are not integrated into one 

dataset. Whereas NCCC member information (both Traditional Corps and 

FEMA Corps members) is captured in the NCCC Service Project Database 

(SPD), the data from sponsor survey is standalone information and not linked 

to a service project or a team. Tying the sponsor survey and other relevant 

data/information material to the SPD will lead to more cohesive and accurate 

outcomes. For example, the multiple and siloed datasets make it difficult to 

nearly impossible to retrieve and analyze data that is specific to a sponsor, 

service project, or team, therefore, limiting NCCC’s ability to adjust or improve 

on any issues that might arise with a team or a service project site in a timely 

manner. Also, the siloed datasets where sponsor’s feedback is not connected 

to the team’s data, make it difficult to assess whether a particular sponsor’s 

goals were met. 

2. Survey Administration 

a) Consider NCCC goals for feedback. NCCC may want to consider the timing of 

feedback in relation to how they specifically expect to use the information. 

Does NCCC want sponsor feedback while teams are at their service project 

sites or to assess the year’s programming? Is the goal to be able to make 

adjustments at each service project site, to follow particular teams through their 

full-service term (e.g., 10 months for Traditional Corps members), or to have an 

understanding of whether NCCC’s program or teams meet sponsors’ 

expectations overall? Or all of these? For example, if NCCC expects to use the 

71 
 

 

 

 

 

 

 

feedback to make improvements or adjustments when the NCCC teams are at a 

service project site or in real time, NCCC may want to gather feedback, whether 

in the form of a questionnaire or interviews (see Appendix B.2.b.), closer to the 

beginning of the service project term. Southwest Region was piloting gathering 

feedback earlier in the program cycle instead of project completion, so it will be 

important to understand the advantages and challenges of that pilot. If NCCC 

expects to use the feedback for a more general understanding of whether the 

program and teams met overall expectations, NCCC should continue gathering 

general feedback at project completion. 

b) Consider different ways for gathering feedback. If NCCC would find it useful to 

obtain feedback at different points in times for different goals (see Appendix 

B.2.a.), NCCC may consider using different methods to obtain information. The 

following are some examples. 1) NCCC may consider administering a short 

survey or conducting an interview with the sponsor, as well as the NCCC team, 

during the early phase of a service projects in order to have the time to make 

the necessary adjustments. 2) For more in-depth information, periodic focus 

groups of sponsors at each region can be another option to consider. 3) NCCC 

can also follow up with sponsors to gain more insight after the sponsors surveys 

are analyzed on a routine basis. For example, in Q.21 more than 60% of 

sponsors thought that NCCC teams’ work was significantly or somewhat better 

than other team-based support. Given that 23% of sponsors who had previously 

received similar team-based support thought otherwise, a brief follow-up will 

help better understand the rationale behind their responses. 

3. Measure Performance 

a) Consider asking “pre” service questions to sponsors. Although the survey 

asked questions regarding the extent to which NCCC teams benefited served 

organizations, it is also important to ask sponsors to specify their needs and 

anticipated outcomes from having an NCCC team before they begin the 

service project. This can include closed as well as open ended questions to 

give sponsors an opportunity to articulate their expectations. If the questions 

are already in the sponsor application, then the responses should be linked to 

the post service project surveys to better assess whether goals were met. 

b) Consider creating a scale. NCCC could consider adding questions that 

establish a establish a scale or identify benchmarks. 

c) Add some regional specific questions. It is important for the survey to have a 

core set of questions for each region however, NCCC may also want to 

consider adding just a few questions that are tailored specifically to each 

region’s circumstances. 

72 
 

 

 

 

 

 

 

 

 

4. Revise questions 

The questions and survey can be revised to meet best practices of survey design 

including the reliability and validity of the questions and the survey instrument9

. 

The following are some suggestions. 

a) Better align questions with topic areas or “constructs”. The survey questions are 

classified into seven topic areas, and it is not clear to what extent these 

questions accurately reflect the topic areas. In other words, NCCC may want to 

specify and define the constructs they wish to understand and develop 

questions that more accurately measure those constructs. 

b) Review for repetition. Similar types of questions are repeated or represent the 

same construct which adds unnecessary effort to sponsors completing the 

survey. Therefore, conducting a factor analysis on the survey responses will 

help address the aforementioned issues. 

c) Clarify and modify questions. Some survey questions are vague or unclear 

thus, respondents may be interpreting or responding differently to the same 

question. Suggestions for clarifying questions include the following: 

i. Add definitions. Some questions or concepts need definitions. For 

example, in Q.1810 sponsors were asked to specify the extent that 

AmeriCorps NCCC team's efforts on projects “strengthened the 

community” in which the AmeriCorps NCCC team served. Providing a 

clear definition of what AmeriCorps NCCC defines as “strengthened the 

community”, will help sponsors respond more accurately. 

ii. Omit/rephrase questions. NCCC can review the questions and examine 

the relevancy of the questions as it pertains to NCCC’s logic model or 

goals. For example, the purpose of Q.3311 is not clear, and may need to be 

rephrased or an introduction added to explain the purpose of the 

question and how it’s related to NCCC’s mission and work. 

iii. Keep both closed and open-ended question. The different question 

formats can provide both quantitative and qualitative information. 

9Survey research best practices: https://www.aapor.org/Standards-Ethics/Best-Practices.aspx ; 

Considerations in research design: https://www.simplypsychology.org/research-methods.html 

Reliability: https://www.simplypsychology.org/reliability.html; Validity: 

https://www.simplypsychology.org/validity.htm 

10 Q.18. To what extent did the AmeriCorps NCCC team's efforts on this project strengthen the 

community in 

which the team served? 

11 Q.33. To what extent did your personal involvement with the AmeriCorps NCCC team help you to 

develop as a leader? 

73 
 

 

Appendix C: Aggregated Responses for NCCC Sponsor Organization Survey 

(2016 – 2019) 

1. Community Need and Impact 

Meeting primary community needs 

Completely 

To a large extent 

To a moderate extent 

To a small extent 

Not at all 

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 

Responses 

Not at all 

1% 

To a small extent 

2% 

To a moderate 

extent 

12% 

To a large extent 

46% 

Completely 

40% 

Q12. To what extent did the AmeriCorps NCCC team meet the primary community need through its 

service? 

Contribute to the achievement of primary objective 

Completely 

To a large extent 

To a moderate extent 

To a small extent 

Not at all 

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 

Responses 

Not at all 

1% 

To a small extent 

2% 

To a moderate 

extent 

10% 

To a large extent 

46% 

Completely 

42% 

Q13. To what extent did the AmeriCorps NCCC team contribute to the achievement 

of the project's primary objective? 

74 
Reasons why the AmeriCorps NCCC team contributed to a small extent or 

not at all to the achievement primary objective. 

Team pulled away from the project for... 

Other unanticipated factors effecting... 

Project performance of the team 

Behavior of the team's members 

Inclement weather 

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 

Inclement 

weather 

Behavior of the 

team's members 

Project 

performance of 

the team 

Other 

unanticipated 

factors effecting 

the project 

(please specify) 

Team pulled 

away from the 

project for 

disaster 

response 

Number of responses 0 5 8 8 13 

Meeting project's primary objectives 

Project primary objective were met 

Project primary objective was not met 

0% 10% 20% 30% 40% 50% 60% 

Project primary 

objective was not met 

Project primary 

objectives was 

partially met 

Project primary 

objective were met 

Project primary 

objective was met and 

exceeded 

Responses 1% 11% 48% 40% 

 

Figure (2.1.3): Q14. Please note the reasons why the AmeriCorps NCCC team contributed to a small 

extent or not all to the achievement of the project's primary objective. Please select all that apply. 

Q15. Was the project's primary objective met by your organization? This should include both the 

AmeriCorps NCCC team and any independent contributions by your organization toward that 

objective. 

75 
Completely 

To a large extent 

To a moderate extent 

To a small extent 

Not at all 

Ability to sustain project's outcomes 

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 

Not at all To a small extent To a moderate 

extent To a large extent Completely 

Responses 1% 1% 10% 42% 45% 

Q16. To what extent will your organization be able to sustain the project's outcomes? 

Empowering citizens in local communities to meet their 

own needs 

To a large extent 

To a moderate extent 

To a small extent 

Not at all 

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 

Not at all To a small extent To a moderate 

extent To a large extent 

Responses 5% 13% 38% 45% 

Q17. To what extent did the AmeriCorps NCCC team's efforts on this project empower citizens in local 

communities to be able to meet their own needs? 

76 
Efforts to strengthen the community 

To a large extent 

To a moderate extent 

To a small extent 

Not at all 

0% 10% 20% 30% 40% 50% 60% 70% 

Not at all To a small extent To a moderate 

extent To a large extent 

Responses 4% 9% 29% 57% 

 

Q18. To what extent did the AmeriCorps NCCC team's efforts on this project strengthen the community 

in which the team served? 

Answer Choice % 

Use and application of sustainable 

energy technology 1 

Knowledge and understanding of 

sustainable energy practices 2 

Accessibility of public infrastructure 3 

Protection from fire damage 4 

Protection from disaster damage 5 

Quality of public infrastructure 6 

Medical or Basic Needs 7 

Preservation of cultural or historical 

integrity 8 

Public safety and community resilience 9 

Public engagement in local 

communities 10 

Community resource efficiency 11 

Enhancement of public spaces 12 

Organization capacity or capability to 

provide disaster services 13 

Food security or nutritional practices 14 

Knowledge and understanding of 

environmental conservation practices 15 

Student academic engagement or 

performance 16 

Ability to prepare for or mitigate 

disasters 17 

Other (please specify) 18 

Improved or restored housing 19 

Preservation or protection of parks, 

natural habitats, and at-risk 

ecosystems 20 

Access to economic opportunities 21 

Ability to respond to and recovery from 

disasters 22 

Enhancements of parks, natural 

habitats, and at-risk ecosystems 23 

Access to housing 24 

Ability to rebuild after disasters 25 

0.00% 

0.22% 

0.78% 

1.11% 

1.22% 

1.44% 

1.66% 

1.77% 

1.77% 

2.11% 

2.77% 

2.88% 

2.99% 

3.66% 

3.99% 

3.99% 

4.77% 

5.32% 

5.76% 

6.10% 

7.43% 

8.43% 

8.76% 

9.98% 

11.09% 

0% 2% 4% 6% 8% 10% 12% 

1 

3 

5 

7 

9 

11 

13 

15 

17 

19 

21 

23 

25 

Most significant area of need 

Q19. Today, what would you say is the most significant area of need in your local community? 

77 
2. Project Quality and Engagement 

Exceptional 

High 

Average 

Low 

Unsatisfactory 

Quality of Work 

0% 10% 20% 30% 40% 50% 60% 

Unsatisfactory Low Average High Exceptional 

Responses 1% 2% 11% 36% 50% 

Q20.How would you rate the overall quality of the work that the AmeriCorps NCCC team performed on 

this project? 

Quality of the work compared to that of other team -based support 

Significantly better 

Somewhat better 

No difference 

Somewhat worse 

Significantly worse 

No previous, similar team-based support... 

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 

No previous, 

similar teambased support 

experience 

Significantly 

worse 

Somewhat 

worse 

No difference Somewhat 

better 

Significantly 

better 

Responses 9% 1% 6% 16% 28% 40% 

Q21. How did the overall quality of the work that this AmeriCorps NCCC team performed compare to 

that of other team-based support that your organization has received? 

78 
 

Engagement while serving on the project 

The team was fully engaged 

The team was moderately engaged 

The team was minimally engaged 

The team was not engaged 

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 

The team was not 

engaged 

The team was 

minimally 

engaged 

The team was 

moderately 

engaged 

The team was 

fully engaged 

Responses 1% 3% 19% 77% 

Q22. To what extent do you believe the AmeriCorps NCCC team was engaged while serving on the 

project? Engagement is being provided with enough task throughout the day to be committed to an 

organization’s goals and values and motivated to contribute to organizational success. 

3. Team Training 

Trained as a cohesive and a functioning team 

To a large extent 

To a moderate extent 

To a small extent 

Not at all 

0% 10% 20% 30% 40% 50% 60% 70% 

Not at all To a small extent To a moderate 

extent To a large extent 

Responses 1% 7% 27% 65% 

Q23. To what extent did the AmeriCorps NCCC team come trained as a cohesive, functioning team? 

79 
 

 

Members ablity to acquire the skills demonstrated in that 

training 

The team fully acquired all additional 

skills that it was trained on 

The team partially acquired the 

additional skills it was trained on 

The team did not acquire the skills 

that it was trained on 

Not applicable 

0% 10% 20% 30% 40% 50% 60% 70% 80% 

Not applicable 

The team did not 

acquire the skills 

that it was trained 

on 

The team partially 

acquired the 

additional skills it 

was trained on 

The team fully 

acquired all 

additional skills 

that it was trained 

on 

Responses 6% 0% 25% 69% 

Q24. If your organization provided additional training to the AmeriCorps NCCC team, to what extent 

were the members able to acquire the skills demonstrated in that training? 

80 
4. Team Member Skills and Abilities 

Conflict management 

Cross-cultural communication 

Team-building 

Decision-making 

Challenged skills 

0% 10% 20% 30% 40% 50% 60% 

Decision-making Team-building Cross-cultural 

communication 

Conflict 

management 

To a large extent 32% 48% 25% 22% 

To a moderate extent 47% 36% 31% 34% 

To a small extent 14% 9% 27% 25% 

Not at all 5% 6% 11% 10% 

Do not know 2% 1% 6% 9% 

Q26. To what extent do you believe that the following skill-sets of the AmeriCorps NCCC team 

members were challenged throughout the course of this project? 

81 
 

 

Answer Choice % 

Leadership 1 

Professionalism 2 

Enlisting others in a 

common vision 3 

Building trust 4 

Aligning actions with 

shared values 5 

Identifying 

innovative ways to 

improve 6 

Facilitating 

relationships 7 

Fostering 

collaboration 8 

Creating a spirit of 

community 9 

Demonstrating 

compassion 10 

Showing appreciation 11 

0% 10% 20% 30% 40% 

1 

2 

3 

4 

5 

6 

7 

8 

9 

10 

11 

1 2 3 4 5 6 7 8 9 

Large positive change 0% 0% 28% 30% 31% 33% 37% 39% 42% 

Moderate positive 

change 0% 0% 40% 42% 39% 36% 38% 37% 34% 

Negative change 0% 0% 0% 1% 1% 1% 1% 0% 1% 

Small positive change 0% 0% 14% 11% 13% 17% 12% 12% 11% 

No notable change 0% 0% 9% 8% 8% 8% 6% 7% 6% 

Do not know 0% 0% 9% 8% 8% 6% 5% 5% 6% 

Rating changes in skill-sets 

Q27. How would you rate the changes in the following skill-sets of the AmeriCorps NCCC team 

members while they were serving with your organization? 

82 
Extent AmeriCorps NCCC team develop a clear understanding 

of the roles and responsibilities 

To a large extent 

To a moderate extent 

To a small extent 

Not at all 

Not applicable 

0% 10% 20% 30% 40% 50% 60% 70% 

 

Q28. To what extent did the AmeriCorps NCCC team develop a clear understanding of the roles and 

responsibilities of all the organizations they were serving alongside, including your organization? 

5. Team Attitude, Responsibility, and Inclusion 

Do not know 

Very negative 

Negative 

Neither positive nor negative 

Positive 

Very positive 

AmeriCorps NCCC team's attitude toward the project's work 

0% 10% 20% 30% 40% 50% 60% 70% 

Q29. How would you describe the AmeriCorps NCCC team's attitude toward the project's work? 

83 
How often the AmeriCorps NCCC team was: 

Adaptable to changing situations on the 

project site 

Flexible to changing workloads on the project 

site 

Prepared to serve on the project 

On-time to the project site 

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 

On-time to the project 

site 

Prepared to serve on 

the project 

Flexible to changing 

workloads on the 

project site 

Adaptable to changing 

situations on the 

project site 

Always 81% 77% 78% 77% 

Often 16% 17% 13% 14% 

Sometimes 2% 5% 5% 5% 

Never 0% 0% 0% 0% 

Rarely 0% 1% 2% 3% 

Do not know 1% 1% 1% 1% 

Q30. Please note how often the AmeriCorps NCCC team was: On-time to the project site, prepared to 

serve on the project, Flexible to changing workloads on the project site, and Adaptable to changing 

situations on the project site. 

84 
 

Inclusion is the equal and full acceptance of all persons 

The members of the AmeriCorps 

NCCC team were inclusive of those 

within the communities they served. 

The members of the AmeriCorps 

NCCC team were inclusive of those 

within my organization 

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 

The members of the AmeriCorps 

NCCC team were inclusive of those 

within my organization 

The members of the AmeriCorps 

NCCC team were inclusive of those 

within the communities they served. 

Strongly agree 80% 75% 

Agree 17% 18% 

Neither agree nor disagree 2% 3% 

Disagree 1% 0% 

Strongly disagree 0% 0% 

Not applicable 1% 3% 

Q31. To what degree do you agree or disagree with the following statements: a) The members of the 

AmeriCorps NCCC team were inclusive of those within my organization b) The members of the 

AmeriCorps NCCC team were inclusive of those within the communities they served. Inclusion is the 

equal and full acceptance of all persons with respect to race, ethnicity, age, sex, disability, religion, 

sexual orientation, and gender identity/expression, that leads to a sense of belonging. 

85 
Consistently using tools in a safe and proper manner 

All of the time 

Most of the time 

Some of the time 

None of the time 

Not applicable, the team did not 

use equipment or tools 

0% 10% 20% 30% 40% 50% 60% 70% 

Not 

applicable, 

the team did 

not use 

equipment 

or tools 

None of the 

time 

Some of the 

time 

Most of the 

time 

All of the 

time 

Response 11% 0% 2% 22% 65% 

Sponsor's development as a leader 

To a large extent 

To a moderate extent 

To a minimal extent 

Not at all 

0% 10% 20% 30% 40% 50% 

Not at all To a minimal 

extent 

To a moderate 

extent 

To a large 

extent 

Response 7% 18% 44% 31% 

Q32. If there was any project-specific equipment or tools that the team utilized while serving, how often 

was it consistently used in a safe and proper manner? 

6. Benefits to Your Organization 

Q33. To what extent did your personal involvement with the AmeriCorps NCCC team help you to 

develop as a leader? 

86 
 

 

 

 

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 

Strongly disagree 

Disagree 

Neither agree nor disagree 

Agree 

Strongly agree 

Strongly 

disagree Disagree Neither agree 

nor disagree Agree Strongly 

agree 

Response 0% 0% 3% 17% 79% 

The AmeriCorps NCCC team support to organization's 

mission 

Q34. To what degree do you agree or disagree with the following statement: "The AmeriCorps NCCC 

team we sponsored supported the mission of our organization." 

Enhancing services provided to the community 

We were able to provide similar services to 

a greater number of individuals 

We were able to provide similar services to 

people more quickly 

We were able to offer new or higher quality 

services to individuals 

We were able to extend the amount of 

services provided to the same number of... 

None of the above 

0% 10% 20% 30% 40% 50% 60% 

We were able to 

extend the We were able to We were able to We were able to 

None of the 

above 

amount of 

services 

provided to the 

offer new or 

higher quality 

services to 

provide similar 

services to 

people more 

provide similar 

services to a 

greater number 

same number of individuals quickly of individuals 

individuals 

Response 8% 31% 32% 33% 53% 

Q35. How did the AmeriCorps NCCC team you worked with enhance the services your organization 

provides the community? Please check all that apply. 

87 
Accomplishing the project in a longer or shorter time 

Significantly longer to accomplish (in... 

Longer to accomplish 

Not longer or shorter to accomplish (in the... 

Shorter to accomplish 

Significantly shorter to accomplish (in less... 

0% 10% 20% 30% 40% 50% 60% 

 

 

Significantly 

shorter to 

accomplish (in 

less than the 

double the time 

or more) 

Shorter to 

accomplish 

Not longer or 

shorter to 

accomplish (in 

the same amount 

of time) 

Longer to 

accomplish 

Significantly 

longer to 

accomplish (in 

double the time 

or more) 

Response 1% 1% 10% 35% 53% 

Q36. How much longer or shorter would your organization have taken to accomplish the team's work if 

the AmeriCorps NCCC team had not been available to collaborate with your organization on it? 

Awareness of the organization and its mission 

Yes, the community showed a great deal 

more awareness 

Yes, the community showed somewhat 

more awareness 

No, there was no noticeable change in 

community's level of awareness 

Do not know 

No, there was no Yes, the Yes, the 

noticeable change community community 

Do not know in community's showed showed a great 

level of somewhat more deal more 

awareness awareness awareness 

Response 18% 12% 44% 26% 

Q37. Do you think that the community became more aware of your organization and its mission as a 

result of your collaboration with AmeriCorps NCCC? 

88 
 

Q38. If the AmeriCorps NCCC team assisted your organization with volunteers during its service, what 

were the roles that members played in that capacity? Select all that apply. 

0% 10% 20% 30% 40% 50% 60% 70% 

Recruited volunteers 

Trained volunteers 

Supervised volunteers 

Coordinated volunteers 

Not applicable 

Recruited 

volunteers 

Trained 

volunteers 

Supervised 

volunteers 

Coordinated 

volunteers 

Not 

applicable 

Response 10% 16% 23% 23% 62% 

AmeriCorps NCCC members' roles 

7. Involvement and Satisfaction 

 

 

 

Frequency of working with the AmeriCorps NCCC team 

Very Frequently (21 or more hours per week) 

Fairly Frequently (16 to 20 hours per week) 

Occasionally (11 to 15 hours per week) 

Rarely (6 to 10 hours per week) 

Very Rarely or Never (0 to 5 hours per week) 

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 

Very Rarely or Fairly Frequently Very Frequently Rarely (6 to 10 Occasionally (11 to Never (0 to 5 (16 to 20 hours per (21 or more hours hours per week) 15 hours per week) hours per week) week) per week) 

Response 14% 12% 18% 16% 40% 

Q39. How frequently did you personally work with the AmeriCorps NCCC team that your organization 

sponsored? 

89 
Satisfaction with the communication level 

During project 

implimentation 

During application review 

and project development 

0% 10% 20% 30% 40% 50% 60% 70% 80% 

During application review During project 

and project development implimentation 

Very satisfied 75% 70% 

Satisfied 21% 22% 

Neither satisfied nor 

dissatisfied 4% 5% 

Dissatisfied 1% 1% 

Very dissatisfied 1% 1% 

Q40. How satisfied were you with the level of communication with AmeriCorps NCCC staff During a) 

application review and project development b) During project implementation. 

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 

Very dissatisfied 

Dissatisfied 

Neither satisfied nor dissatisfied 

Satisfied 

Very satisfied 

Very dissatisfied Dissatisfied Neither satisfied 

nor dissatisfied Satisfied Very satisfied 

Response 0% 2% 4% 15% 78% 

Overall satisfaction 

Q41. How frequently did you personally work with the AmeriCorps NCCC team that your organization 

sponsored? 

90 
91 

 

Q42. If given the opportunity, would your organization sponsor another AmeriCorps NCCC team in the 

future? Please explain why or why not. 

0% 20% 40% 60% 80% 100% 120% 

No 

Yes 

No Yes 

Response Percent 4% 96% 

Sponsoring another AmeriCorps NCCC team in the future 

Q43. Do you have any other organizations that you would like to refer that you believe could better 

serve your community with an AmeriCorps NCCC team? 

0% 10% 20% 30% 40% 50% 60% 70% 80% 

Please get in touch with us 

Yes 

No 

Refferring another organization to AmeriCorps NCCC 
8. Miscellaneous 

 

Greatest strength and areas for improvement 

Flexibility and Adaptability 

Team Work Ethic or Dedication 

Level of Team Engagement 

Team Building or Dynamics 

Other (please specify) 

Team Support from NCCC Staff 

Supervisor Opportunities for Leadership 

Growth 

Supervisor Support from NCCC Staff 

Travel Logistics 

Lodging or Housing Logistics 

0% 5% 10% 15% 20% 25% 30% 35% 40% 

Lodging 

or 

Housing 

Logistics 

Travel 

Logistics 

Supervis 

or 

Support 

from 

NCCC 

Staff 

Supervis 

or 

Opportu 

nities for 

Leadersh 

ip 

Growth 

Team 

Support 

from 

NCCC 

Staff 

Other 

(please 

specify) 

Team 

Building 

or 

Dynamic 

s 

Level of 

Team 

Engagem 

ent 

Team 

Work 

Ethic or 

Dedicati 

on 

Flexibilit 

y and 

Adaptabi 

lity 

Area for Improvememnt 22% 11% 2% 7% 2% 25% 6% 7% 9% 8% 

Greatest Strength 0% 1% 1% 2% 3% 4% 8% 21% 24% 35% 

Q46 and Q47. Based on this experience with AmeriCorps NCCC, what would you consider; a) the 

greatest strength of the program b) greatest area for improvement? 

92 
Interest in becoming an Employer of National Service 

No 

Yes 

0% 10% 20% 30% 40% 50% 60% 70% 80% 

Yes No 

Response 33% 67% 

Q 48. Would your organization be interested in becoming an Employer of National 

Service? See here for more information about what it means to be one. 

93