38318 Federal Register / Vol. 65, No. 119 / Tuesday, June 20, 2000 / Notices

feedback. BTS has implemented a wide

range of customer satisfaction surveys.

Information derived from the BTS

customer satisfaction surveys will be

used to (a) identify the customers who

are, or should be, served by the agency;

(b) survey customers to determine the

kind and quality of services they want

and their level of satisfaction with

existing services; (c) post service

standards and measure results against

them; (d) benchmark customer service

performance; (e) survey employees on

barriers to, and ideas for, matching the

best in business; (f) provide customers

with choices in both the sources of

service and the means of delivery; (g)

make information, services, and

complaint systems easily accessible; and

(h) provide means to address customer

complaints.

Description of Survey Topics: Since

1998, the BTS Customer Satisfaction

Survey Program included the Product

Evaluation Survey (PES), the Customer

Satisfaction Survey (CSS), and the

Omnibus Survey. The PES provides

information on levels of customer

satisfaction with various products, and

the objective of the survey is to give BTS

a better understanding of the technical

preferences and information needs of

specific users. The main objective of the

CSS is to provide information about the

overall satisfaction of BTS customers,

the frequency of use of products and

services, and specific information on

how BTS is meeting various customer

service criteria. Although the CSS

addresses some product issues, such as

format compatibility and difficulty of

use, it is not the main objective of the

survey. The Omnibus Survey focused on

frequency of use of various modes

within the transportation, satisfaction

with highways, and satisfaction with

transportation in the local community.

Over the next three years, BTS will

implement the Customer Satisfaction

Survey and the Omnibus Survey

Program. The Customer Satisfaction

Survey will assess what customers think

about the quality of products and

services and how we might improve

them to meet customer needs. The

Omnibus Survey will assess satisfaction

with the transportation system, and will

target the DOT strategic goals of safety,

mobility, economic growth, human and

natural environment and national

security.

Burden Statement: The total annual

respondent burden estimate is 10,000

hours. The number of respondents and

average burden hour per response will

vary with each survey.

Public Comments Invited: BTS

requests comments regarding any aspect

of this information collection,

including, but not limited to: (1) the

necessity and utility of the information

collection for the proper performance of

the functions of the Bureau of

Transportation Statistics; (2) the

accuracy of the estimated burden; (3)

ways to enhance the quality, utility, and

clarity of the collected information; and

(4) ways to minimize the collection

burden without reducing the quality of

the collected information, including the

use of automated collection techniques

or other forms of information

technology.

Heather Contrino,

Surveys Program Manager.

[FR Doc. 00–15539 Filed 6–19–00; 8:45 am]

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DEPARTMENT OF VETERANS

AFFAIRS

[OMB Control No. 2900–0276]

Proposed Information Collection

Activity: Proposed Collection;

Comment Request

AGENCY: Veterans Benefits

Administration, Department of Veterans

Affairs.

ACTION: Notice.

SUMMARY: The Veterans Benefits

Administration (VBA), Department of

Veterans Affairs (VA), is announcing an

opportunity for public comment on the

proposed collection of certain

information by the agency. Under the

Paperwork Reduction Act (PRA) of

1995, Federal agencies are required to

publish notice in the Federal Register

concerning each proposed collection of

information, including each proposed

extension of a currently approved

collection, and allow 60 days for public

comment in response to the notice. This

notice solicits comments for information

needed to determine the reasonable

value of used manufactured home units

proposed for financing.

DATES: Written comments and

recommendations on the proposed

collection of information should be

received on or before August 21, 2000.

ADDRESSES: Submit written comments

on the collection of information to

Nancy J. Kessinger, Veterans Benefits

Administration (20S52), Department of

Veterans Affairs, 810 Vermont Avenue,

NW., Washington, DC 20420. Please

refer to ‘‘OMB Control No. 2900–0276’’

in any correspondence.

FOR FURTHER INFORMATION CONTACT:

Nancy J. Kessinger at (202) 273–7079 or

FAX (202) 275–5947.

SUPPLEMENTARY INFORMATION: Under the

PRA of 1995 (Public Law 104–13; 44

U.S.C., 3501–3520), Federal agencies

must obtain approval from the Office of

Management and Budget (OMB) for each

collection of information they conduct

or sponsor. This request for comment is

being made pursuant to Section

3506(c)(2)(A) of the PRA.

With respect to the following

collection of information, VBA invites

comments on: (1) Whether the proposed

collection of information is necessary

for the proper performance of VBA’s

functions, including whether the

information will have practical utility;

(2) the accuracy of VBA’s estimate of the

burden of the proposed collection of

information; (3) ways to enhance the

quality, utility, and clarity of the

information to be collected; and (4)

ways to minimize the burden of the

collection of information on

respondents, including through the use

of automated collection techniques or

the use of other forms of information

technology.

Title: Manufactured Home Appraisal

Report, VA Form 26–8712.

OMB Control Number: 2900–0276.

Type of Review: Extension of a

currently approved collection.

Abstract: VA Form 26–8712 is used

by VA fee and staff appraisers to

establish the reasonable value of used

manufactured homes. The reasonable

value is then used: (1) To establish the

maximum loan amount a veteran may

obtain for the purchase of a used

manufactured home unit; (2) to obtain

information on the condition of the unit

and its compliance with VA’s minimum

property requirements; and (3) in the

event of foreclosure, to ascertain the

value of the unit for resale purposes for

use in computation of claims in

applicable cases.

Affected Public: Business or other forprofit, Individuals or households.

Estimated Annual Burden: 1 hour.

The actual burden hour per year is 186.

However, the requirements for appraisal

reports are a common practice in the

housing industry and 1 hour is being

requested for reporting purposes.

Estimated Average Burden Per

Respondent: 90 minutes.

Frequency of Response: On occasion.

Estimated Number of Respondents:

124.

Dated: June 2, 2000.

By direction of the Secretary.

Donald L. Neilson,

Director, Information Management Service.

[FR Doc. 00–15450 Filed 6–19–00; 8:45 am]

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