250 E Street SW

Washington, D.C. 20525

202-606-5000/ 800-942-2677

on, D.C. 20525

202-606-5000/ 800-942-2677

Washington, D.C. 20525

/ 

FY 2024

Congressional Budget Justification

AmeriCorps
Contents

CEO MESSAGE......................................................................................................................... 3

AGENCY OVERVIEW ............................................................................................................... 6

FY 2024 PRESIDENT’S BUDGET............................................................................................14

BILL LANGUAGE AND ANALYSIS ..........................................................................................16

LEGISLATIVE PROPOSALS TO STRENGTHEN NATIONAL SERVICE ...................................23

AMERICORPS STATE AND NATIONAL .................................................................................24

AMERICORPS VISTA...............................................................................................................27

AMERICORPS NCCC...............................................................................................................30

STATE SERVICE COMMISSION SUPPORT GRANTS.............................................................34

AMERICORPS SENIORS .........................................................................................................36

INNOVATION AND DEMONSTRATION................................................................................43

EVALUATION ..........................................................................................................................46

SALARIES AND EXPENSES.....................................................................................................50

NATIONAL SERVICE TRUST ...................................................................................................53

THE OFFICE OF INSPECTOR GENERAL ................................................................................55

APPENDIX 1 - AGENCY ANNUAL PERFORMANCE PLAN AND REPORT ...........................61

APPENDIX 2 – AMERICORPS PARTICIPANT RACE AND ETHNICITY DETAILS ..................79

APPENDIX 3 – CYBERSECURITY SPEND BY NATIONAL INSTITUTES OF STANDARDS 

CATAGORIES (IDENTIFY, PROTECT, DETECT, RESPOND, RECOVERY).............................83

APPENDIX 4 – GOOD ACT REPORT ......................................................................................84
3

CEO MESSAGE

For the last 30 years, AmeriCorps has tapped the unwavering spirit of the American people 

to meet the country’s toughest challenges through sustained, results-driven service. Working 

with nonprofit, faith-based, and community organizations, state and local agencies, tribal 

nations, and other partners, AmeriCorps programs improve lives, strengthen communities, 

and foster civic engagement through service and volunteering. 

Time and time again our country’s federal investment in national service proves to be a winwin-win: individuals and families benefit from expanded services in their community;

organizations who host AmeriCorps members and AmeriCorps Seniors volunteers expand 

capacity to achieve their missions; and Americans who serve receive training and practical

skills, hands-on experience, and a Segal AmeriCorps Education award for qualified 

educational expenses or a volunteer stipend.

A body of evidence emerging from impact evaluations suggests that AmeriCorps programs 

produce measurable results at a reasonable cost to taxpayers.

1 Notably, between 2021 and 

2022 an average of 66 percent of AmeriCorps State and National programs demonstrated 

strong or moderate levels of evidence of impact. Research also shows that AmeriCorps is a 

transformative experience for AmeriCorps members. For instance, between 2016 and 2021

an average of 82 percent of alumni reported that AmeriCorps service was a defining 

professional experience. A study in 2016 found that 42 percent of alumni employed within six 

months of service found that job through a connection made during their AmeriCorps 

service.2

To support this mission, the President’s Budget for fiscal year (FY) 2024 provides $1.479

billion for AmeriCorps. This Budget will support AmeriCorps and its state and local partners 

in meeting public health, education, and other community needs; advancing racial and 

economic equity; creating opportunities for Americans from rural, urban, and suburban areas 

to develop new skills and serve their country; addressing climate change impacts; rebuilding 

after disaster and restoring public lands; developing civically engaged members of society;

and uniting Americans to strengthen our nation’s democracy. The Budget also includes a 

proposal to cancel $210 million in surplus balances from the agency’s National Service (NST), 

for a net total of $1.269 billion.

The President’s Budget allows AmeriCorps to continue investments that reflect the priorities 

of AmeriCorps’ strategic plan.

3 As AmeriCorps nears the end of the historic investment of 

American Rescue Plan funding, the agency will maintain its focus on member and volunteer 

recruitment efforts, financial and operational reform, and strategic investment in human

capital needs.

1https://americorps.gov/sites/default/files/document/FR_2017%20State%20of%20the%20Evidence%20Report_01

2623_FINAL_508.pdf

2https://americorps.gov/sites/default/files/evidenceexchange/FR_AmeriCorpsAlumniOutcomesFinalTechReport_

1.pdf

3 https://americorps.gov/about/agency-overview/strategic-plan
4

Meet Today’s Challenges

The Budget will support more than 200,000 AmeriCorps members and AmeriCorps Seniors 

volunteers in addressing public health needs, responding to disasters and extreme weather 

events, and expanding education and economic opportunity in urban and rural areas. 

AmeriCorps members and AmeriCorps Seniors volunteers tutor and mentor students, 

support independent living for elders, provide financial literacy training, build affordable 

housing, address hunger and homelessness, combat the opioid crisis, assist veterans and 

military families, and connect those who are unemployed to jobs – all of which helps alleviate 

poverty and advance equity. The Budget will support targeted investments in communities 

where the need is greatest, build the agency’s evidence and evaluation capabilities, enhance 

AmeriCorps’ efforts to recruit a diverse corps that reflects the communities they serve, and 

continue to improve agency financial management and operations by investing in systems, 

technology, and staff.

Enhance the Service Experience 

The Budget will support the agency’s goal of improving the experience of AmeriCorps 

members and AmeriCorps Seniors volunteers by strengthening pathways to education and 

employment, removing barriers to service, and providing increases to the member living 

allowance and volunteer stipend so that service is a viable opportunity open to Americans of 

all backgrounds. Additionally, the Budget’s proposed two-year funding authority for 

AmeriCorps NCCC and VISTA will ensure continuity of service in these programs across fiscal 

years and reduce disruption to members and their sponsor organizations.

Build Bridges Between Americans 

The impact of AmeriCorps service extends beyond direct beneficiaries, the host organization, 

and service participants. By bringing people from different backgrounds together to meet 

local needs, service unites Americans which strengthens our democracy. This is particularly 

crucial in times of crisis. Whether they are responding to historic wildfires in rural New 

Mexico, clearing debris and rebuilding homes in the wake of Hurricane Ian in Florida, or 

organizing vaccination efforts in rural communities, AmeriCorps members and AmeriCorps 

Seniors volunteers are creating connection, building bridges, and bringing our country 

together. 

The Budget provides key resources to strengthen the nation’s volunteer sector, elevate 

awareness of service, support governor-supported State Service Commissions, and build the 

capacity of voluntary organizations to recruit and retain volunteers to increase their reach and 

impact. 

Strengthen Financial Management and Address Audit Findings

The Budget will provide support for ongoing efforts to strengthen the agency’s financial 

management controls and processes and more effectively steward federal resources. The 

Budget will authorize a nonrecurring expenses fund from unused, unexpired appropriations 

that will be available for information technology (IT) investments, such as the replacement of 

legacy systems that support grantmaking and member and volunteer management to 

remediate long-standing audit findings. AmeriCorps will continue its aggressive focus on 

improving mission support operations by implementing corrective actions to address root 
5

causes, such as ineffective internal controls, inadequate staff capacity, and antiquated 

systems, which have challenged the agency for many years and predate the current 

administration. AmeriCorps’ executive leadership will also continue to make progress on 

remediating audit findings to ensure the agency is using taxpayer funds in the most effective 

and efficient manner. 

Strengthen AmeriCorps’ Workforce 

Building and retaining a diverse and high-performing workforce is important to ensuring

AmeriCorps can continue to maximize impact in communities where the agency has a longstanding presence and expand to communities that have historically been underserved and 

under supported. The Budget supports this goal by increasing funding for additional staff 

capacity; strengthening workforce diversity, equity, inclusion, and accessibility; and investing

in leadership training and development. These resources will help make AmeriCorps one of 

the best and most equitable places to work in the federal government.

Our Nation is facing unprecedented challenges, including more frequent and intense storms 

and fires, widening opportunity gaps exacerbated by the COVID-19 pandemic, shortages of 

teachers and public health workers, and increased social isolation and polarization. With the 

resources provided in this budget, and in partnership with state, local, and tribal partners, 

AmeriCorps will continue to build a culture of national service that tackles these challenges 

head-on while opening doors to opportunity, strengthening communities, and building unity 

across our Nation. 

In service,

Michael D. Smith

Chief Executive Officer
6

AGENCY OVERVIEW 

For three decades and working with thousands of local partners, AmeriCorps has leveraged 

the nation’s greatest resource – the American people – to improve lives, strengthen 

communities, and foster civic engagement through national service and volunteering. Each 

year, AmeriCorps engages more than 200,000 AmeriCorps members and AmeriCorps 

Seniors volunteers of all backgrounds in 36,000 locations across the country to address the 

nation’s pressing challenges; and empowers millions more to serve as long-term, short-term, 

or one-time volunteers.

This year marks AmeriCorps’ 30th anniversary. Since the National and Community Service 

Trust Act was signed into law in 1993, national service has produced extraordinary results, 

including helping students succeed in school; supporting veterans transitioning back to 

civilian life; aiding communities recovering after disasters; improving public health;

preserving public lands and addressing the impacts of climate change; and assisting those 

who are rebuilding their lives after addiction, homelessness, or job loss. Service through 

AmeriCorps transforms those who serve into lifelong civic leaders, builds the capacity of our 

nation’s service organizations, and unites the country through service. 

AmeriCorps offers individuals and organizations flexible ways to make a local impact through 

the agency’s programs: AmeriCorps State and National, AmeriCorps VISTA, AmeriCorps 

NCCC, AmeriCorps Seniors, and the Volunteer Generation Fund, in addition to the 

September 11th National Day of Service and Remembrance and Martin Luther King, Jr., 

National Day of Service.

As the federal agency for national service and volunteering, AmeriCorps brings leadership, 

resources, coordination, focus, and scale to America’s voluntary and service sector. 

AmeriCorps programs unite the passion, commitment, and talent of volunteers with the 

assets of community organizations and funding from public and private sectors to enable 

communities to identify and solve local problems. 

National service is built on a set of smart, common-sense principles:

• Sustained Service Commitment: AmeriCorps members and AmeriCorps Seniors 

volunteers make a commitment to service, often a year or more. Given their sustained 

commitment, they can take on complex assignments, assume leadership roles, and 

deliver results that help nonprofit organizations and public agencies increase their reach 

and impact.

• State and Local Control: Governors play a key role in deciding where national service 

resources go in their own state, with three-fourths of AmeriCorps grant funding overseen 

by Governor-appointed State Service Commissions that identify local needs, monitor 

grantees, carry out Governors’ priorities, and lead citizen service efforts. Organizations 

selected for AmeriCorps or AmeriCorps Seniors funding are responsible for recruiting, 

selecting, and supervising their participants. AmeriCorps works closely with city, county, 

and tribal leaders to identify needs and deploy resources positioning national service as a 

valued partner to state and local officials.

• Public-Private Partnership: National service programs annually generate approximately $1

billion in external resources from businesses, foundations, public agencies, and other 
7

sources – and thousands of small businesses, community foundations, and local agencies

invest in national service through match or in-kind support. This investment provides a

return on taxpayer dollars, making national service a cost-effective strategy to meet local 

needs.

• Impact-Driven and Evidence-Based: AmeriCorps uses data and evidence in grantmaking 

decisions and maximizes the return on public investment by using competition to drive 

funds to the highest quality and value programs. Organizations compete for funding and 

must demonstrate program results through performance measures. 

A Powerful Return on Investment: AmeriCorps provides cost-effective and locally 

appropriate solutions to American communities. For every dollar invested by AmeriCorps, 

more than $17 is returned to the federal government, members serving, or society.4 When 

trained and dedicated national service members provide service through local organizations 

focused on outcomes the recipients of service, those who serve, their host organizations, and 

the larger community and nation all win.

Improves Lives and Communities: AmeriCorps members and AmeriCorps Seniors

volunteers help communities tackle their most pressing challenges, many of which were 

exacerbated by the COVID-19 pandemic.

• Strengthening Student Success: Each year, AmeriCorps members and AmeriCorps 

Seniors volunteers support more than one million students, helping them stay in school, 

improve academic performance, and graduate prepared for college and careers. 

Rigorous independent evaluations have demonstrated the positive impact of national 

service on early childhood education and literacy, college access, and other measures of 

educational success. 

• Ensuring Healthy Futures: Members and volunteers address public health challenges, 

fight hunger and homelessness, combat the opioid epidemic, and help homebound 

seniors live independently. 

• Expanding Economic Opportunity: By building affordable housing, providing financial 

literacy training, connecting returning veterans to jobs, preventing elder fraud, reducing 

recidivism, and building capacity of job training programs, national service helps alleviate 

poverty, increase equity, and expand economic opportunity and self-sufficiency. 

• Addressing Environmental and Climate Challenges: National service members and 

volunteers restore parks and public lands, protect watersheds, support wildland fire 

mitigation, conduct energy audits, weatherize homes, install renewable energy, and help 

communities become more climate resilient. 

• Responding to Natural Disasters: National service members and volunteers provide 

support after floods, fires, hurricanes, and other natural and human-made disasters 

including with staffing emergency shelters, debris removal, muck and gut operations, 

damage assessments, volunteer and donation management, and disaster survivor 

assistance.

• Supporting Veterans and Military Families: National service members and volunteers 

provide employment services, benefits counseling, transportation, and other support to 

4 Dominic Modicamore, and Alix Naugler. July 2020. “AmeriCorps and Senior Corps: Quantifying the Impact CostBenefit Analysis and Return on Investment of AmeriCorps and Senior Corps.” https://voicesforservice.org/wpcontent/uploads/2020/07/ICF_AmeriCorps-and-Senior-Corps_Quantifying-the-Impact_FINAL.pdf
8

245,000 veterans and military families each year5. Approximately 15,000 veterans serve in 

AmeriCorps programs, applying the leadership skills and training they gained in the 

military to tackle problems on the home front.

Expanding Opportunity for Those Who Serve: While serving others, AmeriCorps members 

and AmeriCorps Seniors volunteers benefit as well, gaining valuable workforce skills6, 

education support, improved health, and other benefits. 

• Pathway to Careers: AmeriCorps members gain valuable workforce skills and hands-on 

experience to prepare them for jobs and careers. These skills are both specific to their 

programs (such as teaching, conservation, firefighting) and general (such as leadership, 

teamwork, project management, and problem-solving), all of which are skills that 

employers seek.

o In a study published in 2016, eight out of 10 alumni said AmeriCorps benefitted 

their career path and nine out of 10 alumni reported their experience improved 

their ability to solve problems.

o Additionally, at least 80 percent of respondents indicated AmeriCorps helped 

them be able to come up with new ideas to make work more efficient or more 

effective, analyze input from others to inform decision meeting, develop plans and 

agendas, collaborate on projects as a team member to achieve a shared goal, and 

set priorities for multiple tasks. 

o Moreover, AmeriCorps VISTA alumni receive non-competitive eligibility for 12 

months after their service when applying for federal jobs.7

• Expanding Post-Secondary Education Access and Affordability: At a time of rising college 

costs and student debt, AmeriCorps helps Americans pursue and pay for postsecondary 

education. Since 1994, 1.28 million individuals have served through AmeriCorps, and 

AmeriCorps members have earned more than $4.5 billion in Segal AmeriCorps Education 

Awards to pay for college or repay student loans. Members can postpone loan payments 

and have loan interest covered while they serve, and AmeriCorps alumni may qualify for 

national loan forgiveness programs or repayment plans.

• Improving Health and Well-Being: After two years of service in the AmeriCorps Seniors 

Foster Grandparent Program and Senior Companion Program, a longitudinal study found 

that 32 percent of volunteers who reported good health at baseline reported improved 

health at the two-year follow up, and 55 percent of volunteers who reported good health 

at baseline continued to report good health at the two-year follow-up. In addition, a

grantee of AmeriCorps’ Office of Research and Evaluation found that national service 

programs improve community-level subjective well-being and that there is an 

5 Data on veterans and military families served is pulled from AmeriCorps State and National Annual Progress 

Reports, AmeriCorps VISTA and AmeriCorps Seniors Progress Report Supplements, and NCCC Project 

Completion Reports.

6 https://americorps.gov/evidence-exchange/AmeriCorps-Alumni-Outcomes-Study

7 https://americorps.gov/sites/default/files/document/americorps-vista-alumni-nce.pdf
9

interdependent relationship between national service programs and subjective wellbeing.8

Strengthening the Nation’s Nonprofit and Voluntary Sector: AmeriCorps bolsters 

nonprofit, faith-based, and neighborhood organizations that contribute to the nation’s 

economic and social well-being by providing grants, volunteers, and training to help them 

better achieve their mission. AmeriCorps members and AmeriCorps Seniors volunteers serve 

in schools, health clinics, food banks, homeless shelters, youth centers, and veteran facilities –

building organizations’ capacity and impact at a time of growing demand for services. 

Through the Volunteer Generation Fund, State Service Commissions help nonprofit and 

voluntary organizations broaden their volunteer base, more effectively recruit and retain 

volunteers, and increase their impact on community challenges. Additionally, a study 

published in 2016 found that 79 percent of AmeriCorps alumni are, or plan to become, 

actively involved in their community after service, compared to 47 percent prior to service.9

Progress on Priorities 

Today, America faces a series of unprecedented and interlocking challenges that require a 

renewed commitment to service and civic engagement. These challenges include an 

ongoing public health crisis, major upheavals in the economy, a national reckoning on racial 

inequity centuries in the making, continued tragedies from hate-fueled violence, an increase 

in the frequency and intensity of weather events and wildfires, and deepening isolation and 

divides that weaken democratic institutions.

The Biden-Harris Administration believes America has an opportunity to not just return to the 

way things were before, but to build a better, stronger, and more inclusive future. As the 

federal agency for service and volunteering, AmeriCorps shares in this commitment and 

released its own equity action plan in 2022.10 For three decades, AmeriCorps has 

strengthened America’s culture of service, meeting the moments of both crisis and 

opportunity in communities across the country. 

The agency’s five-year strategic plan, released in April 2022 provides a framework for

addressing challenges and lays out specific strategies to meet the agency’s goals.

11 Below are 

highlights of recent progress and accomplishments in alignment with the agency’s strategic 

plan. Further details on AmeriCorps’ performance goals and progress related to the strategic 

plan are contained in the Addendum and Appendix 1, the Agency Annual Performance Plan 

and Report.

GOAL 1: Partner with communities to alleviate poverty and advance racial equity 

1.1: Mitigate the impacts of the COVID‐19 pandemic and other public health crises

1.2: Reduce greenhouse gas emissions, conserve lands and waters, and adapt to the 

changing climate

8 Velasco, K., Paxton, P., Ressler, R. W., Weiss, I., & Pivnick, L. (2019). Do National Service Programs Improve 

Subjective Well-Being in Communities? The American Review of Public Administration, 49(3), 275-

291. https://doi.org/10.1177/0275074018814883

9 https://americorps.gov/evidence-exchange/AmeriCorps-Alumni-Outcomes-Study

10 https://americorps.gov/about/agency-overview/equity-action-plan

11 https://americorps.gov/about/agency-overview/strategic-plan
10

1.3: Expand educational and economic opportunity

1.4: Prioritize investment in the most underserved individuals and communities

1.5: Recruit a diverse corps of members and volunteers who reflect those we are serving

• In response to the pandemic, AmeriCorps members and AmeriCorps Seniors 

volunteers across all 50 states and U.S. territories provided pandemic assistance to 

more than 12.5 million Americans from March 2020 through March 2022 – supporting 

vaccination, contact tracing, testing, wellness checks, food banks and meal delivery 

programs, and helping students stay on track in school. After an extensive outreach 

effort in partnership with the Centers for Disease Control and Prevention, AmeriCorps 

awarded the first round of Public Health AmeriCorps grants, totaling $71.1 million to 

support more than 3,000 new AmeriCorps members.12 With a $400 million investment

over five years from the Centers for Disease Control and Prevention, Public Health 

AmeriCorps was launched in 2022 to provide much-needed surge capacity to meet 

state and local public health needs while also developing workforce pathways for a 

new generation of public health leaders.

• In 2022, AmeriCorps members were as – or more – racially and ethnically diverse than 

the nation. More than 22 percent of AmeriCorps members in 2022 identify as African 

American, 21 percent identify as Hispanic/Latina/o, and 6 percent identify as Asian 

Pacific Islander. Among AmeriCorps Seniors volunteers serving in the Foster 

Grandparent Program and Senior Companion Program programs, 47 percent identify 

as African American.

GOAL 2: Enhance the experience for AmeriCorps members and AmeriCorps Seniors 

volunteers

2.1: Empower AmeriCorps members to thrive and complete their term of service, and 

empower AmeriCorps Seniors volunteers to continue their service

2.2: Simplify the applicant journey and update AmeriCorps’ member technology system

2.3: Strengthen pathways to education, employment, and other opportunities

• To address an ongoing barrier to service, AmeriCorps raised the living allowance for 

members in the AmeriCorps State and National and VISTA programs, as well as the 

stipend for volunteers in the AmeriCorps Seniors Foster Grandparent and Senior 

Companion programs and the member compensation package for members in the 

NCCC program (see more in Appendix 1). This Budget provides a significant increase 

to the living allowance, aligning with the agency’s commitment to continue to keep 

pace with economic demands, advance the agency’s equity goals, and address 

recruitment and retention challenges. At the United We Stand summit, the President 

called on Congress to increase the member living allowance to make national service 

an accessible pathway to success for Americans of all backgrounds.

• In FY 2022, 720 employers were Employers of National Service13 and 307 schools 

were Schools of National Service,

14 committing to recruit AmeriCorps alumni to their 

teams and institutions. 

12 https://americorps.gov/about/what-we-do/public-health-americorps

13 https://americorps.gov/partner/partnerships/employers-national-service

14 https://americorps.gov/partner/partnerships/schools-national-service-search
11

GOAL 3: Unite Americans by bringing them together in service

3.1: Increase awareness of AmeriCorps and favorability toward national service among the 

American public

3.2: Increase the number of AmeriCorps member and AmeriCorps Seniors volunteer service 

opportunities through partnerships and philanthropy

3.3: Create a stronger, universal identity for AmeriCorps among members and volunteers

3.4: Grow volunteering in America

• Service brings people from different backgrounds together to pursue common goals. 

This shared civic experience can foster purpose, constructive action, civic 

participation, and belonging – helping bridge differences and renew a sense of 

community. At the United We Stand summit in 2022, AmeriCorps launched the United 

We Serve campaign to amplify President Biden’s call for Americans to unite through 

national service and volunteerism to counter the corrosive effects of hate-fueled 

violence on our nation’s democracy.15

• AmeriCorps’ latest Volunteering and Civic Life in America research shows that 

Americans continued to help each other informally even as organizational 

engagement declined during the pandemic.16 Between September 2020 and 2021, 

nearly 51 percent of Americans informally helped their neighbors at least once and 

more than 23 percent of Americans formally volunteered with an organization. Formal 

volunteers gave more than 4.1 billion hours of service with an estimated economic 

value of $122.9 billion. The agency continues to support growing volunteering 

through Days of Service, the Volunteer Generation Fund, support to State 

Commissions, volunteer research, and more.

GOAL 4: Effectively steward federal resources

4.1: Simplify AmeriCorps’ application and administration procedures for grants and projects

4.2: Modernize AmeriCorps’ grant management technology 

4.3: Ensure responsible management of financial resources

• AmeriCorps continued to effectively and accountably implement the historic nearly $1 

billion investment through the American Rescue Plan Act to expand service 

opportunities, increase grantee sustainability, increase living allowances, and reach 

underserved communities and individuals. 

• The agency implemented reforms to optimize key financial management systems and 

processes within a shared services platform to enhance accountability and standardize 

business processes, a hired key financial management staff, and completed corrective 

action plan milestones.

• The agency competed and was selected in August 2022 by the General Services 

Administration for AmeriCorps’ eGrants legacy system replacement to be a 

Technology Modernization Fund project. AmeriCorps received a $14 million 

investment, with technical assistance to improve team capability, troubleshoot issues, 

and support successful execution of this effort. The agency’s priority is to adopt 

modernized systems that will better meet its business needs, reduce administrative 

burdens to prospective grantees, and enhance the experience of AmeriCorps’ 

workforce and the public stakeholders that use the agency’s systems. With a modern 

15 https://americorps.gov/about/what-we-do/united-we-serve

16 https://americorps.gov/about/our-impact/volunteering-civic-life
12

system, AmeriCorps and grantee organizations will be able to manage grants more 

quickly and efficiently to react as new and pressing community and national 

challenges arise.

GOAL 5: Make AmeriCorps one of the best and most equitable places to work in the 

federal government

5.1: Foster employee well-being and productivity

5.2: Strengthen the foundation of diversity, equity, inclusion, and accessibility in the 

workplace

5.3: Build a workplace culture that enables all AmeriCorps employees to thrive

5.4: Invest in leadership development

• AmeriCorps released an equity action plan in April 2022, reinforcing its commitment 

to advancing diversity, equity, inclusion, and accessibility and embedding it into the 

fabric of the agency.17 AmeriCorps established an Office of Diversity, Equity, Inclusion, 

and Accessibility (DEIA), hired the agency’s first Chief Diversity and Inclusion Officer, 

and continued to invest in supporting underserved communities. 

• The agency finalized a set of core values to give both supervisors and employees a 

clear and foundational understanding of behavioral expectations and strengthen the 

agency’s workplace culture. These include respect, empowerment, accountability, 

collaboration, and transparency.

17 https://americorps.gov/about/agency-overview/equity-action-plan
13

Organizational Chart18

18 The positions noted in this chart represent AmeriCorps’ senior leadership team.
14

FY 2024 PRESIDENT’S BUDGET19

Budget Summary (in thousands)20

FY 2022 

Enacted

FY 2023 

Enacted

FY 2024 

President's 

Budget Diff ($)

$1,150,636 $1,312,806 $1,478,624 $165,818 

Operating Expenses $865,409 $975,525 $1,138,618 $163,093 

State and National $466,749 $557,094 $650,834 $93,740 

VISTA $100,285 $103,285 $141,626 $38,341 

NCCC $34,505 $37,735 $43,300 $5,565 

State Commission Support $19,094 $19,538 $19,538 $0 

Seniors $230,768 $236,917 $262,364 $25,447 

 Foster Grandparents Program (FGP) $122,363 $125,363 $143,450 $18,087 

 Senior Companion Program (SCP) $54,449 $56,449 $63,809 $7,360 

 Retired Senior Volunteer Program (RSVP) $53,956 $55,105 $55,105 $0 

Innovation and Demonstration $9,888 $14,706 $14,706 $0 

 Innovation, Demonstration, & Other $3,330 $6,148 $6,148 $0 

 Volunteer Generation Fund $6,558 $8,558 $8,558 $0 

Evaluation $4,120 $6,250 $6,250 $0 

National Service Trust (NST) $190,550 $230,000 $213,000 -$17,000

Salaries and Expenses (S&E) $88,082 $99,686 $118,434 $18,748 

S&E– Civilian Climate Corps (non-add) $20,000 $20,000 

OIG $6,595 $7,595 $8,572 $977

NST Cancellation -$210,000

Total Agency less NST Cancellation $1,268,624

The President’s Budget for Fiscal Year (FY) 2024 provides $1.479 billion for AmeriCorps. The 

Budget will support more than 200,000 AmeriCorps members and AmeriCorps Seniors 

volunteers in meeting important issues of our time - addressing public health needs, 

responding to disasters and extreme weather events, and expanding education and 

economic opportunity in urban and rural areas. The Budget also includes a proposal to 

cancel $210 million in surplus balances from the agency’s National Service Trust (NST), for a 

net total of $1.269 billion.

These funds, which are aligned to the President’s Management Agenda21, will allow 

AmeriCorps to make the following priority investments in 2024.

o Increase member support, including the living allowances to the equivalent of $13

per hour for the AmeriCorps State and National, VISTA, and NCCC programs; and

19 AmeriCorps’ performance plan and report is presented as an addendum to this section at the end of this 

Budget.

20 As presented below and throughout, AmeriCorps presents budget amounts as thousands in tables, and billions

or millions as applicable in supporting narrative.

21 https://www.performance.gov/pma/
15

o Increase the AmeriCorps Seniors stipend to $4.50 per hour.

• Manage targeted information technology (IT) and financial reforms such as replacing 

antiquated information technology systems and procuring additional expertise to 

strengthen the agency’s accounting processes.

• Strengthen the federal workforce by hiring skilled employees and creating an 

environment for them to be successful through mentoring, training, and other 

opportunities.
16

BILL LANGUAGE AND ANALYSIS 

OPERATING EXPENSES

For necessary expenses for the Corporation for National and Community Service (referred to 

in this title as ‘‘CNCS’’) to carry out the Domestic Volunteer Service Act of 1973 (referred to in 

this title as ‘‘1973 Act’’) and the National and Community Service Act of 1990 (referred to in 

this title as ‘‘1990 Act’’), [$975,525,000], $1,138,618,000 notwithstanding sections 198B(b)(3), 

198S(g), 501(a)(4)(C), and 501(a)(4)(F) of the 1990 Act: Provided, That of the amounts 

provided under this heading: (1) up to 1 percent of program grant funds may be used to 

defray the costs of conducting grant application reviews, including the use of outside peer 

reviewers and electronic management of the grants cycle; (2) $19,538,000 shall be available 

to provide assistance to State commissions on national and community service, under section 

126(a) of the 1990 Act and notwithstanding section 501(a)(5)(B) of the 1990 Act; (3) 

[$37,735,000], $43,300,000 to remain available until September 30, 2025, shall be available

to carry out subtitle E of the 1990 Act; (4) $8,558,000 shall be available for expenses 

authorized under section 501(a)(4)(F) of the 1990 Act, which, notwithstanding the provisions 

of section 198P shall be awarded by CNCS on a competitive basis; and (5) $141,626,000, to 

remain available until September 30, 2025, shall be available for expenses authorized under 

Title I of the 1973 Act: Provided further, That for the purposes of carrying out the 1990 Act, 

satisfying the requirements in section 122(c)(1)(D) may include a determination of need by 

the local community.

NATIONAL SERVICE TRUST

(INCLUDING TRANSFER OF FUNDS)

For expenses of the National Service Trust established under subtitle D of title I of the 1990 

Act, $213,000,000, to remain available until expended, of which $150,000,000 shall be 

derived from the National Service Trust and $63,000,000 shall be derived from the General 

Fund of the Treasury: Provided, That CNCS may transfer additional funds from the amount 

provided within "Operating Expenses" allocated to grants under subtitle C of title I of the 

1990 Act to the National Service Trust upon determination that such transfer is necessary to 

support the activities of national service participants and after notice is transmitted to the 

Committees on Appropriations of the House of Representatives and the Senate: Provided 

further, That amounts appropriated for or transferred to the National Service Trust may be 

invested under section 145(b) of the 1990 Act without regard to the requirement to 

apportion funds under 31 U.S.C. 1513(b): Provided further, That of the discretionary 

unobligated balances from amounts made available in prior appropriations Acts to the 

National Service Trust, $210,000,000 are hereby permanently cancelled, except that no 

amounts may be cancelled from amounts that were previously designated by the Congress 

as being for an emergency requirement pursuant to a concurrent resolution on the budget or 

the Balanced Budget and Emergency Deficit Control Act of 1985.

SALARIES AND EXPENSES

For necessary expenses of administration as provided under section 501(a)(5) of the 1990 Act 

and under section 504(a) of the 1973 Act, including payment of salaries, authorized travel, 

hire of passenger motor vehicles, the rental of conference rooms in the District of Columbia, 

the employment of experts and consultants authorized under 5 U.S.C. 3109, and not to 
17

exceed $2,500 for official reception and representation expenses, [$99,686,000]

$118,434,000.

OFFICE OF INSPECTOR GENERAL

For necessary expenses of the Office of Inspector General in carrying out the Inspector 

General Act of 1978, [$7,595,000] $8,121,000.

ADMINISTRATIVE PROVISIONS

SEC. 401. CNCS shall make any significant changes to program requirements, service 

delivery or policy only through public notice and comment rulemaking. For fiscal year [2023] 

2024, during any grant selection process, an officer or employee of CNCS shall not knowingly 

disclose any covered grant selection information regarding such selection, directly or 

indirectly, to any person other than an officer or employee of CNCS that is authorized by 

CNCS to receive such information. 

SEC. 402. AmeriCorps programs receiving grants under the National Service Trust program 

shall meet an overall minimum share requirement of 24 percent for the first 3 years that they 

receive AmeriCorps funding, and thereafter shall meet the overall minimum share 

requirement as provided in section 2521.60 of title 45, Code of Federal Regulations, without 

regard to the operating costs match requirement in section 121(e) or the member support 

Federal share limitations in section 140 of the 1990 Act, and subject to partial waiver 

consistent with section 2521.70 of title 45, Code of Federal Regulations. 

SEC. 403. Donations made to CNCS under section 196 of the 1990 Act for the purposes of 

financing programs and operations under titles I and II of the 1973 Act or subtitle B, C, D, or E 

of title I of the 1990 Act shall be used to supplement and not supplant current programs and 

operations. 

SEC. 404. In addition to the requirements in section 146(a) of the 1990 Act, use of an 

educational award for the purpose described in section 148(a)(4) shall be limited to 

individuals who are veterans as defined under section 101 of the Act. 

SEC. 405. For the purpose of carrying out section 189D of the 1990 Act—

(1) entities described in paragraph (a) of such section shall be considered "qualified entities" 

under section 3 of the National Child Protection Act of 1993 ("NCPA"); 

(2) individuals described in such section shall be considered “volunteers” under section 3 of 

NCPA; and 

(3) State Commissions on National and Community Service established pursuant to section 

178 of the 1990 Act, are authorized to receive criminal history record information, consistent 

with Public Law 92–544.

SEC. 406. Notwithstanding sections 139(b), 146 and 147 of the 1990 Act, an individual who 

successfully completes a term of service of not less than 1,200 hours during a period of not 

more than one year may receive a national service education award having a value of 70 

percent of the value of a national service education award determined under section 147(a) 

of the Act. 
18

SEC. 407. Section 148(f)(2)(A)(i) of the 1990 Act shall be applied by substituting "an approved 

national service position" for "a national service program that receives grants under subtitle 

C". 

SEC. 408. 

(a) Section 137(a)(5) of the 1990 Act shall be applied in fiscal year 2024 as if the following 

were inserted before the period: ", or has submitted a request for administrative relief 

pursuant to the policy established in the memorandum of the Secretary of Homeland Security 

dated June 15, 2012, and entitled 'Exercising Discretion with Respect to Individuals Who 

Came to the United States as Children' (Deferred Action for Childhood Arrivals)". 

(b) Section 146(a)(3) of the 1990 Act shall be applied in fiscal year 2024 as if the following 

were inserted before the period: “, or has submitted a request for administrative relief 

pursuant to the policy established in the memorandum of the Secretary of Homeland Security 

dated June 15, 2012, and entitled ‘Exercising Discretion with Respect to Individuals Who 

Came to the United States as Children’ (Deferred Action for Childhood Arrivals)”. 

(c) Notwithstanding sections 141 and 146 of the 1990 Act, or any other provision of law, a 

participant in a national service program carried out under the authority of the 1973 Act shall 

be eligible for the national service educational award described in subtitle D of title I of the 

1990 Act if the participant—

(1) meets the criteria specified in paragraphs (1) through (4) of subsection (a) of section 137 

of the 1990 Act; and 

(2) is a citizen or national of the United States or lawful permanent resident alien of the United 

States, is able to provide evidence from the Department of Homeland Security that he or she 

is in the United States for other than a temporary purpose with the intention of becoming a 

citizen or permanent resident, or has submitted a request for administrative relief pursuant to 

the policy established in the memorandum of the Secretary of Homeland Security dated June 

15, 2012, and entitled 'Exercising Discretion with Respect to Individuals Who Came to the 

United States as Children' (Deferred Action for Childhood Arrivals)".

SEC. 409. (a) There is hereby established in the Treasury of the United States a fund to be 

known as the "AmeriCorps Nonrecurring Expenses Fund" (the Fund). 

(b) The unobligated balances of expired discretionary funds appropriated for this or any 

succeeding fiscal year from the General Fund of the Treasury to the Corporation for National 

and Community Service under the headings “Operating Expenses” and “Salaries and 

Expenses” in this or any other Act may be transferred (not later than the end of the fifth fiscal 

year after the last fiscal year for which such funds are available for the purposes for which 

appropriated) into the Fund. 

(c) Amounts deposited in the Fund shall be available until expended, and in addition to such

other funds as may be available for such purposes, for information technology system 

modernization and facilities infrastructure improvements, including nonrecurring 

maintenance, necessary for the operation of the Corporation, subject to approval by the 

Office of Management and Budget. 

(d) Amounts in the Fund may be obligated only after the Committees on Appropriations of 

the House and Senate are notified at least 15 days in advance of the planned use of funds.
19

Bill Language and Analysis – Changes

The following table describes new or modified appropriations act language AmeriCorps 

seeks to advance the Strategic Plan. AmeriCorps views each of these proposals as equally 

essential to achieving the goals and objectives described throughout the Budget 

Justification. 

New Bill Language and Analysis Explanation

Operating Expenses

...Provided, ... (3) [$37,735,000], $43,300,000 

to remain available until September 30, 2025, 

shall be available to carry out subtitle E of the 

1990 Act; (4) $6,700,000 shall be available for 

expenses authorized under section 501(a)(4)(F) 

of the 1990 Act, which, notwithstanding the 

provisions of section 198P shall be awarded by 

CNCS on a competitive basis; and (5) 

$141,626,000, to remain available until 

September 30, 2025, shall be used for 

expenses authorized under Title I of the 1973 

Act...

Provides two-year budget authority to AmeriCorps 

NCCC and VISTA to ensure that serving members 

are supported across fiscal years. 98 percent of fulltime AmeriCorps VISTA members and 76 percent of 

AmeriCorps NCCC members serve across fiscal 

years. Previous appropriations lapses have 

impacted the timely provision of living allowances, 

member travel, logistical support, and member 

availability for service projects. Providing two-year 

authority to AmeriCorps NCCC and VISTA will 

ensure continuity of service in these programs 

across fiscal years, as Congress provides for the 

Peace Corps and many other grant and service 

programs, and as Congress authorized for 

AmeriCorps VISTA in the Domestic Volunteer 

Service Act of 1973 (42 U.S.C. 5081(d)). 

National Service Trust (NST)

For expenses of the National Service Trust 

established under subtitle D of title I of the 

1990 Act, $213,000,000, to remain available 

until expended, of which $150,000,000 shall be 

derived from the National Service Trust and 

$63,000,000 shall be derived from the General 

Fund of the Treasury: Provided, That CNCS may 

transfer additional funds from the amount 

provided within "Operating Expenses" 

allocated to grants under subtitle C of title I of 

the 1990 Act to the National Service Trust upon 

determination that such transfer is necessary to 

support the activities of national service 

participants and after notice is transmitted to 

the Committees on Appropriations of the 

House of Representatives and the Senate: 

Provided further, That amounts appropriated 

for or transferred to the National Service Trust 

may be invested under section 145(b) of the 

$150 million of the National Service Trust

appropriation shall be derived from balances in the 

Trust temporarily rescinded in section 526 of Title V 

of Division B of the Department of Defense and 

Labor, Health and Human Services, and Education 

Appropriations Act, 2019 and Continuing 

Appropriations Act, 2019 (Public Law 115-245) and 

currently unavailable for obligation. $63 million

shall be derived from the General Fund of the 

Treasury. The Budget includes a proposal to cancel

$210 million in surplus balances available within the 

NST. This level of appropriations and remaining 

unobligated balances are sufficient to support the 

Budget’s proposed national service participant 

levels and Pell Grant amount.
20

New Bill Language and Analysis Explanation

1990 Act without regard to the requirement to 

apportion funds under 31 U.S.C. 1513(b): 

Provided further, That of the discretionary 

unobligated balances from amounts made 

available in prior appropriations Acts to the 

National Service Trust, $210,000,000 are 

hereby permanently cancelled, except that no 

amounts may be cancelled from amounts that 

were previously designated by the Congress as 

being for an emergency requirement pursuant 

to a concurrent resolution on the budget or the 

Balanced Budget and Emergency Deficit 

Control Act of 1985.

Add Sec. 408

(a) Section 137(a)(5) of the 1990 Act shall be 

applied in fiscal year 2024 as if the following 

were inserted before the period: ", or has 

submitted a request for administrative relief 

pursuant to the policy established in the 

memorandum of the Secretary of Homeland 

Security dated June 15, 2012, and entitled 

'Exercising Discretion with Respect to 

Individuals Who Came to the United States 

as Children' (Deferred Action for Childhood 

Arrivals)". 

(b) Section 146(a)(3) of the 1990 Act shall be 

applied in fiscal year 2024 as if the following 

were inserted before the period: “, or has 

submitted a request for administrative relief 

pursuant to the policy established in the 

memorandum of the Secretary of Homeland 

Security dated June 15, 2012, and entitled 

‘Exercising Discretion with Respect to 

Individuals Who Came to the United States 

as Children’ (Deferred Action for Childhood 

Arrivals)”. 

(c) Notwithstanding sections 141 and 146 of the 

1990 Act, or any other provision of law, a 

participant in a national service program 

carried out under the authority of the 1973 

Act shall be eligible for the national service 

Allows individuals with Deferred Action of Childhood 

Arrivals (DACA) status who successfully serve a term in 

AmeriCorps State and National, NCCC or VISTA, to be 

eligible for an Education Award.
21

New Bill Language and Analysis Explanation

educational award described in subtitle D of 

title I of the 1990 Act if the participant—

(1) meets the criteria specified in 

paragraphs (1) through (4) of 

subsection (a) of section 137 of the 

1990 Act; and 

(2) is a citizen or national of the United 

States or lawful permanent resident 

alien of the United States, is able to 

provide evidence from the Department 

of Homeland Security that he or she is 

in the United States for other than a 

temporary purpose with the intention 

of becoming a citizen or permanent 

resident, or has submitted a request for 

administrative relief pursuant to the 

policy established in the memorandum 

of the Secretary of Homeland Security 

dated June 15, 2012, and entitled 

'Exercising Discretion with Respect to 

Individuals Who Came to the United 

States as Children' (Deferred Action for 

Childhood Arrivals)".

Add Sec. 409

(a) There is hereby established in the Treasury 

a fund to be known as the “AmeriCorps 

Nonrecurring Expenses Fund” (the Fund).

(b) The unobligated balances of expired 

discretionary funds appropriated for this or 

any succeeding fiscal year from the General 

Fund of the Treasury to the Corporation for 

National and Community Service under the 

headings “Operating Expenses” and 

“Salaries and Expenses” in this or any other 

Act may be transferred (not later than the 

end of the fifth fiscal year after the last fiscal 

year for which such funds are available for 

the purposes for which appropriated) into 

the Fund. 

(c) Amounts deposited in the Fund shall be 

available until expended, and in addition to 

Makes unobligated, expiring Operating Expenses 

and Salaries and Expenses appropriations available 

for information technology modernization 

investments that will support agency grantee 

support, fiscal stewardship, and audit readiness. 

This budget authority would advance 

Congressional and Administration support for 

improving agency internal controls, data quality, 

process automation, grant monitoring, risk 

reduction, and other compliance activities. This bill 

language is similar to FY 2022 enacted 

appropriations act administrative provisions that 

established a nonrecurring expenses fund at the 

Department of Homeland Security.
22

New Bill Language and Analysis Explanation

such other funds as may be available for 

such purposes, for information technology 

system modernization and facilities 

infrastructure improvements, including 

nonrecurring maintenance, necessary for 

the operation of CNCS, subject to approval 

by the Office of Management and Budget.

(d) Amounts in the Fund may be obligated only 

after the Committees on Appropriations of 

the House and Senate are notified at least 

15 days in advance of the planned use of 

funds.
23

LEGISLATIVE PROPOSALS TO STRENGTHEN NATIONAL SERVICE

AmeriCorps is submitting a legislative program to the Congress to amend select provisions in 

the Domestic Volunteer Service Act of 1973 (DVSA) and the National and Community Service 

Act of 1990 (NCSA). These proposals will enable AmeriCorps to better meet community 

needs, recruit volunteers and members, and more efficiently steward its financial resources. 

Strategic Plan Goal 1: Partner with communities to alleviate poverty and advance racial 

equity

AmeriCorps proposes legislative adjustments to the NCCC program to increase the 

program’s responsiveness to disaster mitigation and climate resiliency needs, and to enable 

the recruitment of a more diverse corps of members:

• Permanently authorize the AmeriCorps NCCC “Season of Service” to better respond to 

community needs and make AmeriCorps NCCC service accessible to those unable to 

commit to a full-year term

• Authorize AmeriCorps NCCC term extensions to facilitate disaster response and other 

surges

• Change the maximum AmeriCorps NCCC age to 26 to make service more accessible 

Strategic Plan Goal 2: Enhance the experience for AmeriCorps members and 

AmeriCorps Seniors volunteers

Amendments to the DVSA and NCSA will empower members to complete their terms of 

service and to strengthen pathways to education and employment:

• Permanently authorize AmeriCorps members in the VISTA and NCCC programs to elect 

to transfer Education Awards, as AmeriCorps members in the State and National program

currently can do

• Remove the drug conviction bar on disbursing an Education Award, consistent with 

recent reforms to federal student aid eligibility enacted into law in 2021 and going into 

effect in 2024

• Eliminate the taxation of Education Awards to allow members to realize the full benefit of 

their award without current out-of-pocket tax liability

• Extend existing noncompetitive civil service eligibility afforded to Peace Corps and 

AmeriCorps VISTA members to all AmeriCorps members serving an annual term

Strategic Plan Goal 4: Effectively steward federal resources

To improve AmeriCorps’ efficiency, reduce program disruption, and implement audit 

recommendations, AmeriCorps seeks the following legislative amendments:

• Authorize the expenditure of interest earnings in the National Service Trust

• Establish five-year Board of Directors terms regardless of when appointed
24

AMERICORPS STATE AND NATIONAL

(National and Community Service Act of 1990, Title I, Subtitle C)

Program Summary

Authorized in the National and Community Service Act of 1990, AmeriCorps State and 

National program has been serving the American people for 33 years. AmeriCorps State and 

National (ASN) awards grants to organizations to support AmeriCorps members that make a 

difference in their communities in the areas of disaster services, economic opportunity, 

education, environmental stewardship, healthy futures, and veterans and military families. In 

FY 2021, approximately 50,536 AmeriCorps members served through AmeriCorps State and 

National.

ASN Budget Summary (in thousands)

Items

2022 

Enacted

FY 2023 

Enacted

FY 2024

President's 

Budget

Difference 

($)

Competitive Grants $277,695 $326,629 $385,762 $59,133

Formula Grants $156,342 $183,892 $217,183 $33,291

Grants to Tribes $4,428 $5,209 $6,152 $943

Grants to Territories $4,428 $5,209 $6,152 $943

Subtotal Grants $442,893 $520,939 $615,249 $94,310

Program Support $23,854 $36,155 $35,585 -$570

Total $466,747 $557,094 $650,834 $93,740 

In order to accomplish its mission, AmeriCorps State and National administers the following 

grant programs:

• State Formula grants are awarded to governor-appointed State Service Commissions 

(Commissions) utilizing a population-based formula. The Commissions, in turn, fund 

programs within their states that address local needs. These grants represent 35.3 

percent of program funds available for grant making. 

• Competitive grants are awarded to organizations that provide services within a state 

and to organizations that provide services within two or more states that have 

successfully competed in a national selection process administered by AmeriCorps. 

Grants are either cost-reimbursement or fixed priced. Fixed-amount basis and others 

are cost-reimbursable grants. 

• Grants are awarded to federally recognized Indian tribes that have successfully 

competed in a national selection process. One percent of program funds available for 

grant making is allocated by statute to Indian tribes. 

• US Territories grants are awarded to governor-appointed Territory Service 

Commissions using a population-based formula. The Commissions, in turn, fund 

programs within their territories on a competitive basis that are addressing local 

needs. In the event US Territories do not have a Service Commission, AmeriCorps 

awards the funds directly to organizations serving in the territory. One percent of 

program funds available for grant making is allocated by statute to territories. 
25

Budget Request and Objectives

The Budget provides $650.834 million to AmeriCorps State and National, an increase of 

$93.740 million above the FY 2023 Enacted level to fund an increase in the minimum full-time 

member living allowance to $13 an hour for approximately 47,000 members. The agency is 

investing in a positive and meaningful member experience while reducing barriers to service

by increasing the living allowance and cost per member service year.

The funding will support the agency’s strategic plan goals 1-3 with a focus on the following 

objectives:

• Prioritize investments in the most underserved individuals and communities 

(Objective 1.4)

• Recruit a diverse corps of members and volunteers who reflect those we are serving

(Objective 1.5); 

• Increase awareness of AmeriCorps (Objective 3.1); 

• Increase the number of AmeriCorps member service opportunities (Objective 3.2); 

and

• Grow volunteering in America (Objective 3.4).

Performance Results

The following is a selection of core metrics the program has used to track its progress aligned 

with the agency’s strategic goals.

ASN Results

FY 2021 

Actuals

FY 2022 

Estimated 

FY 2023 

Target 

FY 2024 

Target

Percentage funding to projects 

with moderate or strong 

evidence 68% 68% 65% 66%

Member fill rate 60% 65% 69% 73%

Member retention rate 81% 83% 84% 85%

Discussion of Performance Results

AmeriCorps State and National continues to invest in projects with growing evidence of 

impact. The anticipated dip in percentage of funding is due to the influx of ARP funds which 

allows the agency to fund further down the applicant list that is organized by score. 

Recent enrollment data and retention data show that rates are lower than estimated. 

Therefore, the estimates and targets are based on this updated information.

Evidence/Research

AmeriCorps State and National invests in evidence-based interventions. Data collected is 

used to inform annual award decisions and coordinate research proposals with the Office of 

Research and Evaluation. Below is a selection of supporting studies.
26

• A 2021 randomized control trial of the Washington State Department of Ecology’s 

Washington Conservation Corps AmeriCorps program assessed the effectiveness of 

different Washington Conservation Corps restoration methods spanning a four-year 

period.22 The study uses a design with randomized control to ascertain correlations 

between site treatments and plant survival. The site treatments applied to native plant live 

stake are Plantskydd® deer repellant application, blue tube installation, and a reference 

(control). The assessment showed statistically significant high native plant survival and low 

string trimmer damage for the blue tube treatment.

• The goal of a 2021 quasi-experimental evaluation of College Possible’s College-Fit 

Initiative was to assess the impacts of College Possible’s College-Fit program on students' 

academic outcomes and understanding of personal fit of post-secondary institutions 

during two academic years (2018-2019 and 2019-2020).23 College Possible is a national 

nonprofit organization that makes college admission and success more likely for lowincome students through a curriculum of coaching and support; College Possible utilizes 

AmeriCorps members as coaches to provide near-peer coaching to students. The 

evaluation found that in year one, students who participated in College Possible had 

statistically significant and positive increases in attendance and were On-Track to OnTime graduation (OTI). In year two, students continued to experience positive growth for 

On-Track to On-Time graduation and an increase in college-going knowledge.

22 https://www.americorps.gov/evidence-exchange/impact-evaluation-report-2021-washington-conservationcorps-restoration-methods

23 https://www.americorps.gov/evidence-exchange/evaluation-college-possibles-college-fit-initiative-2018-2020
27

AMERICORPS VISTA

(Domestic Volunteer Service Act of 1973, Title I, Part A)

Program Summary

Established and authorized in 1964 as Volunteers in Service to America, AmeriCorps VISTA 

was created to support efforts to address poverty throughout the country. The program 

became part of the AmeriCorps network of programs in 1993. AmeriCorps VISTA provides 

opportunities for Americans, 18 years of age and older, from a diverse range of backgrounds, 

to dedicate a year of full-time service with a sponsoring organization (“sponsor”) on a project 

that will create or expand programs designed to empower individuals and communities in 

poverty. In FY 2021, 7,707 Americans served in the AmeriCorps VISTA program. Members 

serve across all 50 states and territories with 700 sponsor organizations and 3,000 sites.

Individuals serving with AmeriCorps VISTA are a diverse cross section of the American public. 

Just over half of those members had a four-year degree (or higher). Seventy nine percent

served from their home community joining the effort to combat poverty in their own 

community. The AmeriCorps VISTA program operates with four core principles that emerge 

from statute and drive program design and implementation: 

• Anti-Poverty Focus: The statutory purpose of AmeriCorps VISTA is to strengthen and 

support efforts to alleviate poverty and poverty-caused problems in the US. AmeriCorps

VISTA’s activities are shaped by multiple factors, including the actual conditions of 

poverty, the expressed needs of the local community, and the sponsor and members’ 

perspective on what is necessary and feasible. Solutions reflect input from project 

beneficiaries, community leaders, sponsoring organization and partners, and the 

member.

• Community Empowerment: Prospective and current AmeriCorps VISTA project sponsors 

engage people of the communities affected by the project in planning, developing, 

implementing, and evaluating the project. Each project is responsive and relevant to the 

lives of community residents and must tap into inherent community assets, strengths, and 

resources.

• Sustainable Solutions: AmeriCorps VISTA projects make a lasting difference through the 

commitment, energy, and initiative that AmeriCorps members bring to the community; 

involvement of the sponsoring agency in supervising the project, supporting the 

AmeriCorps members, and assessing the progress of the project toward meeting its 

goals; participation of the project beneficiaries in all phases of project development and 

implementation; and the continued involvement of community members by providing 

needed resources such as volunteers, material and financial resources, and expertise.

• Capacity Building: AmeriCorps VISTA service members create systems that remain long 

after their term of service ends. Many communities, organizations, and networks striving 

to tackle our country’s toughest challenges do so without all the resources they need. 

AmeriCorps members in the VISTA program strengthen sponsors’ efforts by expanding 

community partnerships, securing cash and in-kind resources, recruiting, and managing 

volunteers, and addressing specific local needs, with all activities focused on creating 

pathways out of poverty for low-income communities. AmeriCorps VISTA projects expand 

the scale, impact, and resource-leveraging ability of specific anti-poverty initiatives.
28

VISTA Budget Summary (in thousands)

Items

FY 2022 

Enacted

FY 2023 

Enacted

FY 2024 

President's 

Budget

Difference 

($)

Subsistence $69,589 $68,885 $93,842 $24,957

Post Service Stipend $2,153 $1,700 $1,932 $232

Healthcare $3,500 $4,000 $4,500 $500

Childcare $672 $500 $500 $0 

Travel $1,500 $1,500 $1,719 $219

Training $3,171 $4000 $7,990 $3990

Sub-Total Direct Member Costs: $80,585 $80,585 $110,483 $29,898

Grants $13,500 $14,500 $20,000 $5,500

Recruitment $1,500 $2,500 $4,128 $1,628

Evaluation $1,000 $1,000 $1,400 $400 

Program 

Administration/Support $3,700 $4,700 $5,615 $915

Total $100,285 $103,285 $141,626 $38,341

AmeriCorps VISTA funds its activities in the following major categories:

• Total direct member support costs include subsistence allowance, post-service 

stipend, healthcare, childcare, travel, and training. 

• Program administration and support costs include recruitment activities, member 

background checks, and contributions to the agency’s grants and member 

management information systems.

Budget Request and Objectives

The Budget provides $141.626 million to AmeriCorps VISTA, an increase of $38.341 million

above the FY 2023 Enacted level. This will fund approximately 5,700 members at a minimum 

living allowance of $13 per hour. Approximately 1,520 additional members will be funded in 

FY 2024 with American Rescue Plan Act funding, for a total of 7,220 members.

The funding will support the agency’s strategic plan goals 1-3 with a focus on the following

objectives:

• Prioritize investment in the most underserved individuals and communities (Objective 

1.4);

• Recruit a diverse corps of members and volunteers who reflect those we are serving

(Objective 1.5); and

• Empower AmeriCorps members to thrive and complete their term of service

(Objective 2.1).

Performance Results

The following is a selection of core metrics the program has used to track its progress aligned 

with the agency’s strategic goals. The reduction in target values from FY 2022 to FY 2023 

reflects the strategic decision to increase the member living allowance to help recruit more 
29

diverse members and reduce a barrier to service. Additional performance results will be 

accounted for with American Rescue Plan Act funding. 

VISTA Results

FY 2021 

Actuals

FY 2022 

Targets

FY 2023 

Targets

FY 2024 

Targets

Community volunteers mobilized 310,371 451,000 405,900 400,000

Percent of participating 

organizations reporting that they 

gained capacity through VISTA 95% 93% 93% 93%

Discussion of Performance Results

AmeriCorps VISTA focuses its investment on supporting local initiatives and organizations 

that address poverty. AmeriCorps VISTA will continue to carry out that support through a

broad range of capacity-building activities that mobilize community members, leverage cash 

and in-kind resources, develop new partnerships, strengthen agencies, and help project 

activities become more sustainable, even after the AmeriCorps VISTA resource is gone.

Evidence/Research

AmeriCorps VISTA collects evidence through community-strengthening performance 

measures (see previous page), qualitative surveys (member exit), and administrative data. 

Relevant evidence is used to inform program design and implementation decisions and 

coordinate research proposals with the AmeriCorps Office of Research and Evaluation. The 

following is a selection of relevant studies.

Researchers at the University of Texas conducted two studies involving AmeriCorps VISTA.

24

• one study found that nonprofit organizations that receive AmeriCorps service 

members in the VISTA program show higher levels of both volunteers and donations 

two years later than matched nonprofits that did not receive AmeriCorps members. 

Researchers then followed the trajectories of AmeriCorps VISTA receiving 

organizations from 2010 to 2016 and found a robust relationship of AmeriCorps 

VISTA service to volunteering. 

• A second study used longitudinal models from 2005 to 2013 to explore whether 

communities with national service programs exhibited greater subjective well-being. 

Using measures of subjective well-being in 1,347 U.S. counties, results show that, 

where AmeriCorps members in the VISTA program are serving, communities had 

improved subjective well-being, achieved primarily by mitigating threats to well-being

and positively increasing engagement.

24 Messamore, A., Paxton, P., & Velasco, K. (2021). Can Government Intervention Increase Volunteers and 

Donations? Analyzing the Influence of VISTA With a Matched Design. Administration and Society, 53(10), 1547-

1579. https://doi.org/10.1177/00953997211009885
30

AMERICORPS NCCC

(National and Community Service Act of 1990, Title I, Subtitle E)

Program Summary

Since 1993, AmeriCorps NCCC has engaged Americans between the ages of 18 and 24 to 

address community needs in all 50 states and territories through 10 months of full-time 

volunteer service. AmeriCorps members in the NCCC program engage in addressing 

national and community priorities such as conservation, disaster response recovery and 

mitigation, constructing homes for low-income families, economic mobility, and locally

identified needs for people power. Since its inception, over 37,000 Americans have served in 

AmeriCorps NCCC, collectively completing over 54 million hours of national service.

The AmeriCorps NCCC program is implemented through four regional facilities located in 

California, Colorado, Iowa, and Mississippi. These regional hubs of operation allow for 

centralized onboarding, training, member support, and facilitate NCCC’s ability to serve as 

the AmeriCorps program with the greatest ability to respond rapidly to our nation’s most

pressing needs.

During summer 2022, pursuant to temporary authority provided in the Coronavirus Aid, 

Relief, and Economic Security Act, AmeriCorps NCCC launched a “Summer of Service” pilot, 

engaging Americans ages 18-26 in a short-term program focused on climate change 

mitigation and environmental stewardship, which proved successful in terms of recruitment, 

retention, impact to community partners, and advancement of Administration priorities. 

NCCC’s work on climate projects in Summer of Service and other programming are also 

responsive to the agency’s strategic plan goal 1.2, which addresses adapting to a changing 

climate. 

Over its 30-year history, AmeriCorps NCCC has established and strengthened a unique 

national service niche in supporting response and recovery from a variety of natural disasters. 

AmeriCorps NCCC has teams on standby for disaster deployment and houses the agency’s 

Disaster Services Unit, the coordinating entity which mobilizes and organizes agency assets

from across all programs under federally declared disasters. Over 50 percent of the Disaster 

Services Unit members are historically from the AmeriCorps NCCC program.

NCCC Budget Summary (in thousands)

Items

FY 2022 

Enacted

FY 2023 

Enacted

FY 2024 

President's 

Budget

Difference 

($)

Program Support $20,703 $22,641 $25,980 $3,339

Program Operations $13,802 $15,094 $17,320 $2,226

Total $34,505 $37,735 $43,300 $5,565 

AmeriCorps NCCC funds its activities in the following major categories:

• Program support: payments to members that offset the costs of volunteering. These 

direct expenses include daily needs such as living allowance, meals, travel, healthcare, 

uniforms, personal protective equipment, and other direct support costs.
31

• Program operations: payroll for program staff and administrative and operations 

expenses such as field office leases, vehicle fleets, equipment, member recruitment, 

and other indirect support costs.

Budget Request and Objectives

The Budget provides $43.300 million to AmeriCorps NCCC, an increase of $5.565 million 

above the FY 2023 Enacted level to fund 1,600 members in the traditional program and 400

in the AmeriCorps NCCC-FEMA Corps program. This investment will increase member 

compensation to the equivalent of $13 per hour. The funding will support agency goals 1-3

with a focus on the following objectives:

• Reduce greenhouse gas emissions, conserve lands and waters, and adapt to the 

changing climate (Objective 1.2);

• Prioritize investment in the most underserved individuals and communities

(Objective 1.4);

• Recruit a diverse corps of members and volunteers who reflect those we are serving 

(Objective 1.5); 

• Empower AmeriCorps members to thrive and complete their term of service

(Objective 2.1); and

• Strengthen pathways to education, employment, and other opportunities (Objective 

2.3).

Performance Results

The following is a selection of core metrics the AmeriCorps NCCC program has used to track 

its progress aligned with the agency’s strategic goals. AmeriCorps members serving in the

NCCC program respond to priority needs across the nation to work side-by-side with 

community members. At the invitation of community and organizational leaders across the 

nation, AmeriCorps NCCC members contribute to strengthening communities in a wide 

variety of ways. In addition, AmeriCorps NCCC continues to optimize its operations, to 

include taking steps to mitigate COVID-19 across program operations, increasing behavioral 

health support for members, expanding opportunities for service members with disabilities,

and designing innovative partnerships to expand the impact of the AmeriCorps NCCC 

program for communities served and members serving. 
32

NCCC Results FY 2021 

Actuals

FY 2022 

Actuals

FY 2023 

Target

FY 2024 

Targets

People assisted in disaster 

areas 811,091 123,018 238,940 320,049

Number of strategic 

disaster response reports 

created for FEMA 

operations 80 279 123 131

Pounds of donations 

sorted 1,063,920 556,730 673,672 780,064

Dollars returned to 

communities through tax 

return preparation 

assistance 8,028,532 14,653,535 11,196,543 11,999,396

People assisted at mass 

care facilities 443,100 11,184 87,856 132,136

Pounds of food collected, 

harvested, or distributed 9,618,762 6,957,869 5,057,557 6,019,433

People with language 

barriers assisted with 

receiving public service 11,704 1,151 4,057 5,228

Number of disadvantaged 

youth assisted25 41,606 431 10,173 14,333

Wellness check calls with 

seniors initiated or 

conducted 45,785 313 9,157 17,169

Performance Results Discussion

AmeriCorps NCCC continues to track progress toward improving outcomes. AmeriCorps 

NCCC will continue to expand the number of projects successfully helping communities that 

are aligned to agency objectives.

Evidence/Research

AmeriCorps NCCC collects evidence through community strengthening performance 

outputs (see previous page), qualitative surveys (member onboarding, member exit, and 

sponsor), administrative data, and operational program research projects. Related data is 

used to inform annual award decisions and coordinate research proposals with the Office of 

Research and Evaluation. Below is a selection of relevant studies.

• AmeriCorps NCCC is engaged in a multi-year longitudinal study to identify the impact 

of the AmeriCorps NCCC program on member leadership development, member 

retention, and the program’s ability to strengthen communities. In collaboration with 

the Office of Research and Evaluation, AmeriCorps NCCC began collecting 

information for the study in FY 2020. The final analysis will help AmeriCorps NCCC 

25 Target populations defined in the Serve America Act (P.L. 111-13)
33

determine program effectiveness, support management decisions for program 

enhancement, and support messaging for recruitment efforts.

• AmeriCorps NCCC’s 2022 Summer of Service pilot focused on climate change 

mitigation has been assessed at various stages by the Office of Research and 

Evaluation, in coordination with an independent researcher from the University of 

Maryland. From how the pilot program was envisioned and built, to assessing 

effectiveness of recruitment strategies deployed, partner demand for services, and 

the quality of the AmeriCorps NCCC Summer of Service member experience, 

AmeriCorps NCCC’s decision to continue to leverage its Summer of Service authority 

is grounded in strong evidence. For example, during a time of recruitment challenges 

across volunteer serving organizations, the 2022 Summer of Service pilot filled at a 90

percent rate with an 89.3 percent graduation rate. Additionally, from data collected 

during this pilot, AmeriCorps learned that NCCC's unique programmatic strength is

longer term disaster recovery, NCCC's ability to respond more quickly than other 

agency programs to administration and national priorities, to include COVID-19, 

Afghan Resettlement, and disaster response.

These analyses support strategy adjustment and increasing the return of AmeriCorps NCCC

service on members and communities. 
34

STATE SERVICE COMMISSION SUPPORT GRANTS

(National and Community Service Act of 1990, Title I, sections 126(a) and 178)

Program Summary

AmeriCorps State and National is partnership between AmeriCorps and states through their 

Governor-appointed State Service Commissions. AmeriCorps State and National provides

grants based on population size to State Commissions to support the capacity of the State 

Service Commissions to serve as the agency’s partner in grantmaking, oversight, monitoring, 

and technical assistance.

State Commissions Budget Summary (in thousands)

FY 2022 

Enacted

FY 2023 

Enacted

FY 2024 

President's 

Budget

Difference 

($)

State Commission Grants $19,094 $19,538 $19,538 $0 

Total $19,094 $19,538 $19,538 $0

Budget Request and Objectives

The Budget provides $19.538 million to AmeriCorps State Service Commissions, equal to the

FY 2023 Enacted level. The funding will support agency goals 1-3 with a focus on the 

following objectives:

• Prioritize investment in the most underserved individuals and communities (Objective 

1.4); and

• Ensure responsible management of financial resources (Objective 4.3).

Performance Results

The following is a selection of core metrics the program has used to track its progress aligned 

with the agency’s strategic goals. As State Service Commissions are independent partners 

from the agency, the metrics are focused on the deliverables from grants they receive from 

the agency. As AmeriCorps finalizes its agency-level annual performance goals, it will update 

the measures and targets on the following table as necessary.26

26 See the Agency Performance Plan and Report presented in this Budget’s addendum.
35

State Commissions Results

FY 2021 

Actuals

FY 2022 

Estimated

FY 2023 

Targets

FY 2024 

Targets

Number of new applicants to 

commissions’ AmeriCorps competitions 229 340 360 360

Percentage of commission subgrantees 

reporting improved capacity as a result of 

commission training, technical assistance, 

and monitoring 68% 72% 75% 80%

Discussion of Performance Results

State Service Commissions will continue to prioritize providing technical assistance and 

support to their subgrantees.
36

AMERICORPS SENIORS

(Domestic Volunteer Service Act of 1973, Title II)

AmeriCorps Seniors, originating with the Domestic Volunteer Service Act of 1973 and one of 

the oldest programs in the AmeriCorps portfolio of national service programs, supports older 

adults who commit their time and talent to addressing our nation’s most pressing challenges 

through service. For more than five decades, volunteers ages 55 and older have been serving 

their communities through AmeriCorps Seniors’ three signature programs: Foster 

Grandparent Program, RSVP, and the Senior Companion Program. 

AmeriCorps Seniors harnesses the power of people across the country to address community 

needs and embrace the belief that every American has a role to play in combatting local 

challenges with local solutions, no matter their age. Through the volunteerism of older 

Americans, AmeriCorps Seniors addresses ageism by breaking stereotypes, prejudices, and 

discrimination toward older Americans and societal views toward who can create change. In 

addition, national service builds solidarity between generations that can lead to systemic 

improvements and builds bridges by demonstrating younger and older populations can 

serve together.

AmeriCorps Seniors evaluates grantees annually through project reports, renewal, and 

continuation applications. Foster Grandparent and Senior Companion grants are renewed 

every three years. The RSVP program has a six-year grant cycle. Current RSVP grantees are 

assessed through administrative renewals in FY 2022, FY 2023, and FY 2024, and in FY 2024 

the RSVP program will open its competitive cycle with new awards dispersed in FY 2025. 

AmeriCorps Seniors partners with communities to alleviate poverty, supporting the 

objectives under goal 1 of AmeriCorps’ strategic plan. Those efforts include:

• AmeriCorps Seniors volunteers in the Foster Grandparent Program provide

educational support that increases income potential and improved quality of life for 

the children served and the volunteers enrolled in the program.

• AmeriCorps Seniors volunteers in the RSVP program provide Volunteer Income Tax 

Assistance services to low-income families, support the outreach efforts for the Child 

Tax Credit program, and support efforts that provide food security such as serving at 

food pantries and community gardens and delivering fresh and nutritious meals to 

those who are homebound. 

• AmeriCorps Seniors volunteers in the Senior Companion Program provide support 

with daily living tasks that enable older Americans to stay in their home longer and 

combat the effects of social isolation. 

• AmeriCorps Seniors account for 90 percent of all participants engaged in hunger and 

food security initiatives, and beneficiaries served by AmeriCorps Seniors volunteers 

account for 91 percent of all beneficiaries served by the agency. 

The Census forecasts that by 2030, 21 percent of the population (73 million people) will be 

65 years of age or older. In 2016, that group was only 15 percent of the population. By 2055, 
37

people over age 50 will make up 41 percent of the total population.27 As our country 

becomes more multi-generational and Americans live longer and healthier lives, AmeriCorps 

Seniors grantees, volunteers, and stakeholders stands ready to harness the power and 

wisdom of our nation’s growing older adult population through service. 

Foster Grandparent Program

Established in the Domestic Volunteer Service Act of 1973, the Foster Grandparent Program

is an intergenerational program that engages volunteers ages 55 and older in national 

service to provide one-on-one mentoring, tutoring, and social-emotional support to children 

who have special or exceptional needs or who have an academic, social, or economic 

disadvantage. AmeriCorps Seniors’ volunteers in the Foster Grandparent Program serve an 

average of 20 hours per week in schools, early education and childcare centers, hospitals, 

juvenile correctional institutions, community centers, and other settings where children are 

present. Through one-on-one relationships, AmeriCorps Seniors’ volunteers tutor children 

based on their specific needs, provide support in social-emotional development, and teach 

parenting skills to young parents, among other activities. AmeriCorps Seniors’ volunteers 

commit to an ongoing relationship with the children they serve for an academic year or 

longer. In FY 2021, the Foster Grandparent Program reported 16,208 total volunteers and 

grantees reported 68,697 children and youth were served. 

RSVP

Established in the Domestic Volunteer Service Act of 1973, RSVP is one of the largest older 

adult volunteer programs in the nation, engaging people ages 55 and older to address a 

wide range of community needs. AmeriCorps Seniors’ volunteers in the RSVP program

address food security, recruit and manage other volunteers, mentor and tutor children, 

support workforce and job readiness skill development, provide disaster preparedness and 

mitigation assistance, and serve veterans and military families, among other community 

needs. In FY 2021, the RSVP program reported 115,482 total volunteers whose service 

included mentoring 22,057 children, providing respite care for 2,574 caregivers, providing 

support to 891,952 seniors enabling them to live independent. AmeriCorps Seniors 

volunteers in the RSVP program also recruited 5,422 community volunteers and provided 

support to 9,358 family members of the US Armed Forces. 

Senior Companion Program

Established in the Domestic Volunteer Service Act of 1973, the Senior Companion Program

engages adults ages 55 and older in providing independent living support and 

companionship to other older adults and adults with disabilities. Through this program, older 

adults can age-in-place with support designed to reduce the negative physical and mental 

health impacts of social isolation. AmeriCorps Seniors volunteers in the Senior Companion 

Program serve an average of 20 hours per week, with most of the volunteer service taking 

place in the homes of clients. AmeriCorps Seniors volunteers perform activities, including 

providing companionship, assisting with transportation, and performing light chores;

providing respite to family caregivers, performing basic wellness checks, and alerting

27 Vespa, Jonathan, Lauren Medina, and David M. Armstrong, “Demographic Turning Points for the United States: 

Population Projections for 2020 to 2060,” Current Population Reports, P25-1144, U.S. Census Bureau, 

Washington, DC, 2020.
38

medical professionals if needed. In FY 2021, SCP reported 7,767 total volunteers, with 3,051 

caregivers that receiving respite care and 20,312 clients being served.

Stipend

Eligible AmeriCorps Seniors volunteers in the Foster Grandparent Program and Senior 

Companion Program receive a stipend of $4.00 per hour (as of April 1, 2023). This stipend is 

to help cover the cost of service for volunteers who have incomes within 200 percent of the 

federal poverty level. Volunteers also receive accident, personal liability, and excess 

automobile liability insurance; assistance with the cost of transportation; recognition; and, as 

feasible, meals during their assignments. More than 90 percent of AmeriCorps Seniors 

volunteers in the Foster Grandparent program are women and approximately 50 percent are 

people of color, primarily African American. Approximately 87 percent of AmeriCorps 

Seniors volunteers in the Senior Companion Program are women and 45 percent are people 

of color, primarily African American.

Special Initiatives

• Workforce Development Efforts: In FY 2023, AmeriCorps Seniors published a new 

funding opportunity focused on supporting older adults who seek to secure 

employment in professional or skilled labor careers. The funding opportunity focused 

on funding innovative service-based programs that will be a bridge and provide 

opportunities for older Americans to gain the skills needed to transition back into the 

workforce. Designed to be sustainable and replicable, these programs are intended 

to extend beyond the period of AmeriCorps Seniors grant funding. This funding 

opportunity supports AmeriCorps Seniors’ commitment to funding programs that 

achieve sustainable change in communities and align with the Biden-Harris 

Administration’s commitment to diversity, equity, inclusivity, and accessibility.

• Native Nations and Indigenous Communities Support: In FY 2023, AmeriCorps 

Seniors published a funding opportunity focused on supporting Native Nations and 

Indigenous elders to support our nation’s commitment to strengthen our Nation-toNation relationships and investments in tribal communities. Through this funding 

opportunity, applicants will demonstrate how they will engage adults ages 55 and 

older to provide programs that encourage opportunities for elders to integrate Native 

language instruction and other cultural activities into educational settings, to help 

Native communities respond to and recover from the COVID-19 pandemic, and 

supports efforts to advance justice and equality in areas such as food sovereignty, 

climate change, and mental health. 

• Senior Demonstration Program: The Senior Demonstration Program, enacted in 1993, 

is authorized in Part E of Title II of the Domestic Volunteer Act of 1973 (DVSA). The 

authority permits AmeriCorps to research and demonstrate new elements and 

approaches to improve the delivery of grants and test new program models to 

engage older Americans in service. In FY 2021, AmeriCorps Seniors under the 

Demonstration Authority awarded 85 grants using American Rescue Plan funding that 

are focused on supporting communities as they reopen after the COVID-19

pandemic. AmeriCorps Seniors supports approximately ten additional Demonstration 

awards annually that support public/private partnerships testing innovative 

programming partnerships.
39

AmeriCorps Seniors Budget Summary (in thousands)

Items

FY 2022 

Enacted

FY 2023 

Enacted 

FY 2024 

President’s 

Budget

Difference 

($)

Grants

RSVP $51,200 $51,625 $51,625 $0 

FGP $115,817 $120,023 $138,050 $18,027 

SCP $51,523 $53,045 $60,309 $7,264 

Subtotal $218,540 $224,693 $249,984 $25,291 

Business Support

RSVP $2,756 $3,480 $3,480 $0 

FGP $6,546 $5,340 $5,400 $60 

SCP $2,926 $3,404 $3,500 $96 

Subtotal $12,228 $12,224 $12,380 $156 

Total $230,768 $236,917 $262,364 $25,447 

Budget Request and Objectives: RSVP

The Budget provides $55.105 million to AmeriCorps Seniors RSVP, equal to the FY 2023 

Enacted level and will support an estimated 123,500 volunteers. The funding will support the 

agency’s strategic goals 1-3 with a focus on the following objectives:

• Prioritize investment in the most underserved individuals and communities (Objective 

1.4); 

• Recruit a diverse corps of members and volunteers who reflect those we are serving 

(Objective 1.5); 

• Empower AmeriCorps Seniors volunteers to continue their service (Objective 2.1); 

and

• Increase awareness of AmeriCorps and favorability toward national service among the 

American public (Objective 3.1).

Budget Request and Objectives: Foster Grandparent Program

The Budget provides $143.450 million to the AmeriCorps Seniors Foster Grandparent 

Program, an increase of $18.087 million above the FY 2023 Enacted level to support an 

estimated 14,500 volunteers. This funding will support increasing the volunteer stipend from 

$4.00 to $4.50 per hour to enable more low-income seniors to serve. The funding will 

support agency goals 1-3 with a focus on the following objectives: 

• Expand educational and economic opportunities (Objective 1.3);

• Prioritize investment in the most underserved individuals and communities (Objective 

1.4); 

• Recruit a diverse corps of members and volunteers who reflect those we are serving 

(Objective 1.5); 

• Empower AmeriCorps Seniors volunteers to continue their service (Objective 2.1);

and

• Increase awareness of AmeriCorps and favorability toward national service among the 

American public (Objective 3.1).
40

Budget Request and Objectives: Senior Companion Program

The Budget provides $63.809 million to the AmeriCorps Seniors Senior Companion Program, 

an increase of $7.360 million above the FY 2023 Enacted level to support an estimated 7,000 

volunteers. This funding will support increasing the volunteer stipend from $4.00 to 

$4.50 per hour to enable more low-income seniors to serve. The funding will support agency 

goals 1-3 with a focus on the following objectives: 

• Mitigate the impacts of the COVID-19 pandemic and other public health crises 

(Objective 1.1); 

• Prioritize investment in the most underserved individuals and communities (Objective 

1.4); 

• Recruit a diverse corps of members and volunteers who reflect those we are serving 

(Objective 1.5); 

• Empower AmeriCorps Seniors volunteers to continue their service (Objective 2.1); 

and

• Increase awareness of AmeriCorps and favorability toward national service among the 

American public (Objective 3.1).

AmeriCorps Seniors Performance Results 

The following is a selection of core metrics the AmeriCorps Seniors programs has used to 

track its progress aligned with the agency’s strategic goals. All AmeriCorps Seniors grantees 

are focused on harnessing the power of older Americans through volunteerism to address 

their local community needs. With approximately 1,000 grantees supporting over 140,000 

volunteers who are serving through a network of more than 94,000 community organizations 

serving as volunteer stations nationwide to deliver essential services, AmeriCorps Seniors 

volunteers are the trusted community volunteers who know how to get things done for 

America. AmeriCorps Seniors model of awarding grants to local Area Agencies on Aging, 

Volunteer Centers, United Ways, social services agencies, and other eligible grantees 

ensures local programs have the resources needed to tackle their local community needs.
41

Program AmeriCorps Seniors Results

FY 2021

Actuals

FY 2022 

Estimates

FY 2023 

Targets

FY 2024 

Targets

RSVP

Help people mitigate the impacts of 

COVID-19 and other public health 

crises 2,311,219 1,543,813 1,590,127 1,637,831

Help people directly by reducing 

greenhouse gas emissions, conserving 

lands and waters, and adapting to the 

changing climate 120,491 59,768 61,561 63,408

Help locations and structures by 

reducing greenhouse gas emissions, 

conserving lands and waters, and 

adapting to the changing climate 4,721 3,614 3,723 3,835

Help people expand their educational 

and economic opportunity 167,245 2,505,454 2,580,618 2,658,036

FGP

Help people mitigate the impacts of 

COVID-19 and other public health 

crises 1,490 649 669 689

Help people expand their educational 

and economic opportunity 54,209 49,148 50,623 52,142

SCP

Help people mitigate the impacts of 

COVID-19 and other public health 

crises 24,167 17,072 17,584 18,112

Evidence/Research

AmeriCorps Seniors programs collect evidence through performance measures, 

administrative data, and awardee-specific research projects such as those highlighted below. 

In 2020, ICF, Inc. published Return on Investment Study: AmeriCorps Seniors Foster 

Grandparent Program and Senior Companion Program which explored and quantified the 

return on investment of the FGP and SCP programs.

28 This study estimates that:

• The AmeriCorps Seniors Foster Grandparent Program generates a return on 

investment of $3.50 per funder dollar. The AmeriCorps Seniors Senior Companion 

Program has a return on investment of $5.08 per funder dollar.

• AmeriCorps Seniors Foster Grandparent and Senior Companion Programs contribute 

to significant savings in healthcare expenditures and assisted living expenditures due 

to the improvement in health outcomes of participants, volunteers, and caregivers.

28 https://www.americorps.gov/evidence-exchange/return-investment-study-americorps-seniors-fostergrandparent-program-senior
42

In 2018, JBS International, Inc. published Longitudinal Study of Foster Grandparent and 

Senior Companion Programs: Service Delivery Implications and Health Benefits to the 

Volunteers.

29 This multi-year study found:

• AmeriCorps Seniors volunteers reported significantly higher self-rated health scores 

compared with older adults in similar circumstances who do not volunteer.

• After two years of volunteering with AmeriCorps Seniors, 78 percent of volunteers 

who reported more than five symptoms of depression at the beginning of the study 

reported feeling less depressed two years later.

• Eighty eight percent of those who first described a lack of companionship reported 

feeling less isolated after two years.

These findings are in alignment with the large body of evidence relating to the benefits of 

volunteering for older adults’ physical health, mental health, cognitive function, and quality of 

life.

Starting in FY 2023, AmeriCorps Seniors is funding a multi-year research project intended to 

provide AmeriCorps with a foundation for sustained analysis of older volunteers – both 

through AmeriCorps Seniors programs (Foster Grandparent Program, Senior Companion 

Program, and RSVP) and outside of AmeriCorps during COVID-19. AmeriCorps Seniors will 

direct research to answer the questions below:

• How has older adult volunteering changed due to the pandemic? It is anticipated that 

new innovative interventions – activities in which volunteer are meaningfully engaged 

and in which beneficiaries saw meaningful outcomes – will be identified as well as new 

modalities for volunteers. The research will look to identify impactful interventions that

can be shared broadly with the goal of encouraging replications and expansion of 

effective solutions.

• What was the experience of AmeriCorps Seniors volunteers during COVID-19? 

Volunteering pivoted during the pandemic to safe volunteering activities. The 

research will look to identify how safe volunteering practices during COVID-19 

impacted volunteers’ health, feelings of depression, isolation, and volunteering 

satisfaction levels.

• How did COVID-19 change volunteerism at the volunteer station-level and what are 

the impacts of that change? AmeriCorps Seniors seeks to catalogue and analyze the 

impact of the new ways that grantees pivoted in their relationships with their 

community partners during COVID-19.

29 https://www.americorps.gov/evidence-exchange/Longitudinal-Study-of-Foster-Grandparent-and-SeniorCompanion-Programs%3A-Service-Delivery-Implications-and-Health-Benefits-to-the-Volunteers
43

INNOVATION AND DEMONSTRATION

(National and Community Service Act of 1990, Title I, Subtitle H)

Program Summary

Innovation funding provides resources for AmeriCorps to bring more Americans into service, 

strengthen existing national service programs, and support and encourage new forms of 

national service and civic participation. This includes expanding the Volunteer Generation 

Fund and Call to Service initiatives to engage more Americans in service, including the Martin 

Luther King, Jr., National Day of Service and the September 11th National Day of Service and 

Remembrance. These activities promote national service and volunteering, disseminate 

effective practices, strengthen the reach and outcomes of national service programs and 

voluntary organizations across the country, and support objective 3.4 in the agency’s

strategic plan. While the pandemic caused great challenges, it also caused many 

organizations and individuals to step up and serve as the need was greater than ever in many 

areas. It also brought an opportunity for virtual volunteering, which reduced some barriers to 

volunteering for those who are elderly or homebound.

Volunteer Generation Fund

Authorized by the Edward M. Kennedy Serve America Act in 2009, this grant expands the 

role of AmeriCorps in strengthening the nation’s volunteer infrastructure. The Volunteer 

Generation Fund supports organizations to boost the impact of volunteers on community 

needs and rebuilding the volunteer infrastructure after the covid pandemic. 

The Volunteer Generation Fund invests in volunteer management practices that strengthen 

nonprofit organizations and other entity’s ability to increase recruitment and retention of 

volunteers. Funding for this program will support engagement of 190,000 volunteers and 

build the capacity of more than 6,400 organizations that are meeting community needs. 

National Days of Service

AmeriCorps’ National Days of Service aim to inspire individuals across the country to take 

action in their community by serving together in honor of an individual or an event. 

The purpose of the September 11th National Day of Service and Remembrance grant is to 

mobilize more Americans to engage in service activities that meet vital community needs and 

honor the sacrifice of those who lost their lives or family members on September 11, 2001, or 

who rose in service as a result of that tragedy. For the 2022 September 11th National Day of 

Service and Remembrance, AmeriCorps registered 65 champion organizations on Volunteer 

Match to connect volunteers with local projects.

The purpose of the Martin Luther King, Jr., Day of Service grant is to mobilize more 

Americans to observe the Martin Luther King, Jr., federal holiday as a day of service in 

communities, to encourage those who serve on this holiday to make a long-term 

commitment to community service, and to bring people together in service to others to make 

communities more equitable and create the Beloved Community of Dr. King’s dream. 

Compared to the Martin Luther King, Jr., Day of Service the prior year, in 2023 there was a 

106 percent increase in website users and a 11.3 percent increase in users visiting Volunteer 

Match to find local projects.
44

In FY 2021, approximately 63,972 volunteers participated in National Days of Service project 

to meet the needs of communities across the country. Projects during FY 2021 were virtual 

and in person due to the ongoing COVID-19 pandemic.

Innovation and Demonstration Budget Summary (in thousands)

Items

FY 2022 

Enacted

FY 2023 

Enacted

FY 2024 

President’s 

Budget Diff ($)

Innovation (Days of Service) $3,330 $6,148 $6,148 $0

Volunteer Generation Fund Grants $6,558 $8,558 $8,558 $0

Total $9,888 $14,706 $14,706 $0

Budget Request and Objectives

The Budget provides $14.706 million for AmeriCorps Innovation activities, equal to the 

FY 2023 Enacted level. The funding will support agency goals 1-3 with a focus on the 

following objectives:

• Prioritize investment in the most underserved individuals and communities (Objective 

1.4);

• Recruit a diverse corps of members and volunteers who reflect those we are serving

(Objective 1.5); and

• Grow volunteering in America (Objective 3.4).

In addition to the objectives above, the program will utilize the National Days of Service to 

increase support for veterans, military members, and their families as well as families of the 

victims and those affected by the September 11, 2001, terrorist attacks.

Performance Results

The following is a selection of core metrics the program has used to track its progress aligned 

with the agency’s strategic goals.

Innovation and Demonstration Results

FY 2021 

Actuals

FY 2022 

Estimates 

FY 2023 

Targets

FY 2024 

Targets

Volunteer Generation Fund Leveraged 

Volunteers 136,984 180,136 189,143 190,000

Volunteer Generation Fund Number of 

Organizations that received capacity 

building services 17,233 6,102 6,407 6,400

Volunteer Generation Fund Number of 

Organizations that increase their efficiency, 

effectiveness, and/or program reach 5,531 3,722 3,908 3,900
45

Discussion of Performance Results

AmeriCorps continues to invest in projects that expand national service and engage

Americans through the Volunteer Generation Fund and Days of Service. Below are recent 

examples of related success.

Evidence/Research

AmeriCorps’ Office of Evaluation and Research will continue to identify innovative initiatives

that support and expand the knowledge base for community service.

• Members of the AmeriCorps Office of Research and Evaluation serve alongside 

representatives from Points of Light on the Research Team for the Virginia Community 

Engagement Index, an innovative effort by the Virginia Service Commission that 

brings together dozens of stakeholders across the state’s service ecosystems 

(including educational institutions, faith organizations, elected officials, funders, and 

others) to develop a holistic, comprehensive statewide indicator of how Virginians are 

currently engaging in civic life, how that engagement is impacting communities, and 

where opportunities to amplify and build capacity exist. 

• The 2020 Volunteer Generation Fund evaluation and capacity building project results 

will inform recommendations and provide resources on volunteer management 

evidence-based practices on the areas of recruitment and retention strategies, 

engaging diverse volunteers, data collection, and challenges during the pandemic to 

all national service programs, including the new generation of Volunteer Generation 

Fund awards that align their programmatic focus with the National Partnership for 

Student Success. 
46

EVALUATION

(National and Community Service Act of 1990, Title I, section 179)

Program Summary

Evidence building and use are essential for the agency to fulfill its mission and achieve its 

strategic goals. Access to credible, actionable, and timely information about entity-wide 

performance creates opportunities for innovation, improvement, and increased impact. 

Building and using evaluation evidence at the organizational, programmatic, and operational 

levels will help maximize agency performance. The agency’s evaluation program funds are a

significant resource for supporting the agency’s efforts to build and use evidence and an

important component of its evidence ecosystem. Evidence building activities supported by 

evaluation program funds are highlighted in this chapter. 

In addition to the research and evaluation projects funded by evaluation program funds and 

described below, the agency allocates other appropriated funds to meet its legislative 

mandate to conduct volunteering research. AmeriCorps’ volunteer research program is 

comprised of sponsorship of the biennial Current Population Survey “Civic Engagement and 

Volunteering” supplement, the National Service and Civic Engagement research grant 

program, and national service survey research focused on member and volunteer 

experiences and outcomes. The agency has developed a robust body of evidence for civic 

engagement and volunteering broadly and national service program participation 

specifically.

AmeriCorps leverages its Evaluation program funds to cultivate knowledge about what 

service approaches work while coordinating with service partners to incorporate evidence 

into service activities. To this end, under the leadership of the agency’s Office of Research 

and Evaluation, AmeriCorps developed a Strategic Learning and Evidence Building Plan30 to 

guide its research and evaluation initiatives. Components of this plan are highlighted in the 

throughout this budget and various AmeriCorps program activities. The following 

information focuses on the portion of the plan supported with dedicated agency evaluation 

funding.

Evaluation Budget Summary (in thousands)

Items

FY 2022 

Enacted

FY 2023 

Enacted

FY 2024 

President’s 

Budget Diff ($)

Evaluation $4,120 $6,250 $6,250 $0

Total $4,120 $6,250 $6, 250 $0

Budget Request and Objectives

The Budget provides $6.250 million to AmeriCorps Evaluation activities, equal to the FY 2023 

Enacted level. The agency’s evaluation program funds will stabilize funding for evidence 

building activities and support the systematic evaluation of the agency’s expanding

30

https://americorps.gov/sites/default/files/documents/CNCS%20Strategic%20Evidence%20Plan%20FY2020_508.

pdf
47

programming.31 The funding will support agency goals 1-3 with a specific focus on 

objectives:

• Prioritize investment in the most underserved individuals and communities (Objective 

1.4);

• Empower AmeriCorps members to thrive and complete their term of service, and 

empower AmeriCorps Seniors volunteers to continue their service (Objective 2.1);

• Strengthen pathways to education, employment, and other opportunities (Objective 

2.3); and

• Grow volunteering in America (Objective 3.4).

The requested Budget will centralize and stabilize funding for the agency’s volunteer 

research program as described above in the following ways:

• Funding for the agency’s sponsorship of the biennial Current Population Survey “Civic 

Engagement and Volunteering” supplement would be integrated into the Evaluation 

budget. This survey provides nationally representative statistics on civic engagement 

and volunteering trends.

• Funding for the agency’s National Service and Civic Engagement research program 

would be stabilized and centralized in the Evaluation budget. Research sponsored 

through this program has generated knowledge about motivations for volunteering, 

who is volunteering, other forms of local civic participation, economic and social 

outcomes associated with civic participation for both individuals and communities, 

and volunteer management best practices. Research findings from this program are 

essential for strengthening the nation’s volunteer sector, strengthening existing 

national service programs, and encouraging new forms of national service and civic 

participation.

• Funding for the agency’s national service survey research will facilitate the agency’s 

ability to assess the longer-term benefits of serving in AmeriCorps programs.

Following national service participants over time – either through surveys or federal 

administrative data sources – is important to understanding how service influences 

civic and career pathways over the life course. Comparing these kinds of 

developmental outcomes of those who serve in AmeriCorps programs to those who 

apply to serve, but ultimately do not, is also important to understanding the value of 

AmeriCorps. Comparative studies also can provide insight into potential barriers to 

participating in AmeriCorps programs. All these research methodologies strengthen 

confidence in national service outcomes and require resources.

• At this funding level, the agency will continue its investment in the evaluation of the 

Volunteer Generation Fund. The Volunteer Generation Fund was expanded in FY

2022 to include nonprofit organizations. Integrating these new grantees into the 

agency’s evaluation of the Volunteer Generation Fund will provide important insights 

into the initiative’s effectiveness in leveraging volunteers. 

31 This investment supports activities outlined in the Foundations for Evidence-Based Policymaking Act of 2018 

(Pub. L. No. 115-435) and OMB M-21-27, ‘Evidence-Based Policymaking: Learning Agendas and Annual 

Evaluation Plans.
48

• Funding will also allow the agency to continue its expanded technical assistance to 

national service grantees who are expected to prioritize volunteer recruitment for 

community service projects, including providing grantees with support in 

implementing research-based best practices for volunteer recruitment and retention.

In addition, the requested funding level will sustain enhancements to the agency’s volunteer 

research program made possible with American Rescue Plan Act funding. American Rescue 

Plan Act funding supported improvements in the agency’s national service survey research 

focused on member and volunteer experiences and outcomes. These improvements include:

• The integration of AmeriCorps Seniors volunteers into a revised annual survey that 

assesses member and volunteer experiences and outcomes;

• A revised administration schedule that incorporates pre-testing as well as post-testing;

and 

• The addition of new questions to the AmeriCorps Participant Survey and a new 

AmeriCorps Partner Survey that allow the agency to systematically assess barriers to 

accessing AmeriCorps resources. 

Performance Results

AmeriCorps developed a Strategic Plan tracker and dashboard that include the agency’s 

Strategic Learning and Evidence Building plan. These tools, along with new business 

processes., will facilitate assessment of progress made on specific learning and evidence 

building activities. 

Discussion of Performance Results

The agency may develop performance measures for Evaluation fund activities in the future as 

part of the implementation of the new strategic plan.

Evidence/Research

The agency has grown the body of evidence for national service. AmeriCorps will use this 

body of evidence to inform agency strategies for investing in underserved communities and 

the individuals residing in these communities. In addition, AmeriCorps will increase its use of 

participatory research and evaluation approaches to ensure greater equity in its evidence 

building activities. 

The agency also continues to make progress on its evidence building plan as highlighted in 

the following section.

Strategic Learning and Evidence Building Plan32

• The AmeriCorps Office of Research and Evaluation initiated two new multi-year 

evaluation projects: (1) the national evaluation of Public Health AmeriCorps and (2) 

the AmeriCorps Seniors COVID-19 Impact studies. AmeriCorps' ORE awarded 21 

National Service and Civic Engagement grants to university partners examining civic 

life in America. The Office of Research and Evaluation also published an analysis of the 

AmeriCorps Member Exit Survey questions focused on Bridging Differences in 

32 Some of the investments noted below are funded with budget authority from Operating Expense accounts 

other than Evaluation.
49

support of the agency's United We Serve campaign (see Bridging Differences through 

AmeriCorps Service I AmeriCorps). Results for America once again recognized 

AmeriCorps for its leadership in implementing the Foundations for Evidence--Based 

Policymaking Act. The agency was awarded four additional points in September 2022, 

earning a consecutive silver medal.

• The agency further demonstrated its commitment to evidence-building by supporting 

implementation of the Evidence Act and investing 64 percent of its funding in 

grantees with strong or moderate evidence. The agency also released a SCALER 

toolkit in 2021 to help organizations and grantees successfully scale effective 

interventions while ensuring they can produce meaningful outcomes.33

33 https://americorps.gov/grantees-sponsors/evaluation-resources/scaler
50

SALARIES AND EXPENSES

(National and Community Service Act of 1990, Section 501(a)(5); Domestic Volunteer Service 

Act of 1973, Section 504(a))

Program Summary

The AmeriCorps Salaries and Expenses account provides resources for the federal

administration of all agency programs. Administrative categories include personnel, 

contracts, rent, and communications. These activities provide the operational foundation to 

help the agency meet its mission.

Salaries and Expenses Budget Summary (in thousands)

FY 2022 

Enacted

FY 2023 

Enacted

FY 2024 

President's 

Budget

Difference 

($)

Salaries $40,054 $46,855 $54,067 $7,212 

Benefits $14,047 $15,901 $21,238 $5,337 

Other Compensation $848 $848 $848 $0 

Subtotal Compensation $54,949 $63,604 $76,153 $12,549 

Contracts $22,805 $26,447 $30,991 $4,544 

Rental Payment $7,800 $5,526 $6,475 $949 

Travel $778 $1,787 $2,094 $307 

Communications $1,550 $855 $1,002 $147 

Supplies and Materials $200 $1,467 $1,719 $252 

Total $88,082 $99,686 $118,434 $18,748 

FTE 412 442 511 69

Budget Request and Objectives

The Budget provides $118.434 million to AmeriCorps, an increase of $18.748 million above 

the FY 2023 Enacted level. The funding will support operations that contribute to all agency 

goals, with a particular focus on the following strategic objectives:

• Simplify the applicant journey and update AmeriCorps’ member and volunteer 

technology system (Objective 2.2)

• Simplify AmeriCorps’ application and administration procedures for grants and 

projects (Objective 4.1);

• Modernize AmeriCorps’ grant management technology (Objective 4.2);

• Ensure responsible management and of financial resources (Objective 4.3);

• Foster employee well-being and productivity (Objective 5.1);

• Strengthen the foundation of diversity, equity, inclusion, and accessibility in the 

workplace (Objective 5.2);

• Build a workplace culture that enables all AmeriCorps employees to thrive (Objective 

5.3); and

• Invest in leadership development (Objective 5.4).

AmeriCorps is committed to improving staff capacity and capabilities to effectively manage

its core business operations; modernizing its legacy systems for better grantee, member, and 
51

financial management; and addressing the impacts of the agency’s financial statement audit. 

To make progress on the previously highlighted objectives, AmeriCorps will make the 

following specific investments:

• Expand and strengthen AmeriCorps’ workforce by hiring staff for high priority 

business functions such as financial management, human capital, grants management,

and member and volunteer management. The Budget level also provides for the 

estimated 5.2 percent Cost of Living Adjustment.

• AmeriCorps will maintain focus on financial and operational reform activities to

support financial audit remediation and preparedness after the American Rescue Plan 

Act investments expire at the end of FY 2025. Accordingly, the agency will conduct a 

position management analysis to: determine which positions to convert from term 

positions to permanent positions, identify a strategy to fill those positions with skilled 

and qualified staff; maintain investments in member recruitment efforts; and focus on 

recruiting and retaining employees. These investments reflect AmeriCorps’s 

prioritization of strategic plan goals 4 and 5. 

• AmeriCorps will use funding provided to support Local and Wide Area Network, 

Cloud, Data, Telecom, as well as Audio/Video Network distribution systems. These 

network services and activities are the foundation on which the agency will modernize 

its grants and member management electronic systems by allowing these new 

technologies to connect with one another. Moreover, these services form the 

backbone of the connections between AmeriCorps’ electronic systems that enable 

staff to perform basic daily tasks such as phone calls, email, etc. and supports agency 

telework.

• One of the agency’s largest information technology undertakings for FY 2024 will be 

to implement the Information Technology Managed Services (ITMS) contract.

Formerly known as eITS, this service will provide effective operational and 

management solutions to facilitate the sustainability and administration of AmeriCorps 

Information Technology systems. ITMS, along with other contracts and Interagency 

Agreements, will cover a broad range of services and solutions under various contract 

types to fulfill AmeriCorps’ Office of Information Technology’s needs. AmeriCorps will 

utilize the funding for maturing Enterprise Data Management to increase the line of 

sight across organizational boundaries to derive insight and inform decision making.

• Using funding requested in this budget, AmeriCorps will deliver and maintain

information security programs that safeguard electronic information resources against 

unauthorized use, disclosure, modification, damage, or loss and improve 

cybersecurity posture to ultimately protect and preserve the confidentiality, integrity, 

and availability of information to AmeriCorps.

• Continue to support AmeriCorps’ Chief Diversity and Inclusion Officer, who will 

identify and lead initiatives that help employees flourish in a diverse and inclusive 

agency culture. The agency will share more detail on these initiatives as appropriate in 

future reports.

34

34 Through AmeriCorps’ Office of Diversity, Equity, Inclusion, and Accessibility, the agency’s CDIO leads diversity 

and inclusion efforts across all of the organization’s activities, to include promoting diversity in awards and 

services. 
52

• AmeriCorps will continue to invest in workforce planning strategies, systems, and staff 

to foster an equitable, engaging, and supportive workplace, informed by the 

workforce analysis completed by Serco at the end of FY 2022. This work will continue 

with investments initiated in FY 2023.

• Continue to provide performance pay to employees who provide outstanding value 

to the agency.

• Continue to strengthen and empower the federal workforce by pursuing lease cost 

savings to reinvest in recruitment, retention, and hiring.

Performance Results

See Performance Plan Addendum Goals 4 and 5, along with related objectives.

Evidence/Research

In FY 2022, AmeriCorps conducted a comprehensive workforce analysis. Preliminary findings 

include:

• Many operational areas across the agency would benefit from new or updated 

procedures, workflows, policies, and training and in some cases, the implementation 

of tailored software (financial management, auditing, AmeriCorps member portal, 

award-making)

• Implementing a Customer Relationship Management (CRM) system to manage 

engagements with external organizations would minimize role uncertainty and 

performance challenges in this area

• Increased growth coupled with high-turnover rates creates a significant need for 

training. More robust templates, processes, and expertise would help address 

widespread training challenges

• Strengthening communication flow across programs would strengthen accountability 

and clarify uncertainty in roles and responsibilities

AmeriCorps will continue to assess findings and develop related strategies in alignment with 

Strategic Goal 5. Related strategies and results will be reported in future agency Performance 

Reports.
53

NATIONAL SERVICE TRUST

(National and Community Service Act of 1990, Title 1, Subtitle D)

Program Summary

The National Service Trust (NST) was established by the National and Community Service 

Trust Act of 1993 to provide funds for Segal AmeriCorps Education Awards for eligible 

participants who complete AmeriCorps service. Funding for the Trust comes from 

appropriations, investment proceeds, recoveries of improperly paid educational awards, and 

any gifts and donations the Trust receives. 

With the exception of investment proceeds, funds are available to:

• Repay qualified student loans

• Pay education expenses at a qualified institution of higher education; or

• Repay eligible interest expenses. 

The amount of an education award depends on the length of service performed by an 

AmeriCorps member, which varies between full-time and partial-time levels, and is based on 

the value of the full Federal Pell Grant amount set by the Congress. A member generally has

seven years to use an education award.35

NST Budget Summary (in thousands)

Item

FY 2022 

Enacted

FY 2023 

Enacted

FY 2024 

President’s 

Budget Diff ($)

National Service Trust $190,550 $230,000 $213,000 -$17,000

NST Cancellation -$210,000 -$210,000

Total $190,550 $230,000 $213,000 -$17,000

Budget Request and Objectives

The Budget provides $213 million, $17 million less than the FY 2023 Enacted level, to fund

corresponding Segal AmeriCorps Education Awards for the number of national service 

positions proposed in this Budget and reflecting the FY 2024 Pell Grant value of $7,895. The 

Budget also proposes to cancel $210 million in surplus balances from the National Service

Trust. These funds will support the agency’s strategic goals 1 and 4 with a focus on the 

following objectives:

• Expand educational and economic opportunity (Objective 1.3)

• Ensure the responsible management of financial resources (Objective 4.3)

35 For additional details on the National Service Trust, education awards, and related financial methodologies, 

please see AmeriCorps Annual Management Report located at https://americorps.gov/about/agencyoverview/budget-performance-plans.
54

The Budget also includes a legislative proposal to amend Title 42, U.S. Code, to restore 

authority to expend Trust investment earnings. The Edward M. Kennedy Serve America Act of 

2009, Public Law 111–13, 123 Stat. 1460, which reauthorized the National and Community 

Service Act of 1990 and the Domestic Volunteer Service Act of 1973, excluded investment 

proceeds from available balances in the National Service Trust. Although there is no impact 

on present or budget year AmeriCorps program levels, AmeriCorps looks forward to working 

with the Congress to restore the authority to obligate interest proceeds accrued since 2009.

Performance Results

The following is a selection of core metrics the program has used to track its progress aligned 

with the agency’s strategic goals.

NST Results

PY 2021 

Actual

PY 2022

Estimate

PY 2023

Target 

PY 2024

Target

Percent of Members Who Earned Award36 80% 80% 80% 80%

Discussion of Performance Results

The prior year earned award numbers will increase as grantees complete their reporting.

Historically, the portion of enrolled members earning education awards has been 

approximately 80 percent. AmeriCorps will continue to explore opportunities to increase the 

percent of members earning and using educational awards.

For additional information about the National Service Trust and related education award 

data, including breakouts by program, please see AmeriCorps’ Annual Management Report

located on the agency’s website.

36 AmeriCorps education awards are earned by Program Year (PY). Please see AmeriCorps’ Annual Management 

Report for additional information: https://www.americorps.gov/sites/default/files/document/AmeriCorps-FY22-

Annual-Management-Report_508.pdf Please see this report for additional member award data.
55

THE OFFICE OF INSPECTOR GENERAL 

Program and Mission Summary

Protecting the public’s investment in national service is the mission of AmeriCorps’ Office of 

Inspector General (OIG). Independent oversight promotes efficiency and effectiveness in 

agency programs, holds agency officials and grantees accountable for misconduct,

safeguards the integrity of national service, and protects the rights of whistleblowers. The 

OIG oversees AmeriCorps programs and operations by conducting audits and reviews to 

curb wasteful spending and mismanagement, investigating fraud and wrongdoing, 

recommending effective policies and best practices, and taking steps necessary to prevent 

and detect fraud, waste, and inefficiencies. Investing in oversight strengthens national service

and improves stewardship of taxpayer resources.

The OIG’s oversight extends to over 2,600 grants (plus thousands of subrecipient 

organizations, members, and volunteers) throughout the United States, the Territories, and 

the Indian Tribes. Recent changes within the agency—including a major reorganization and 

restructuring of all grant operations—and legacy weakness in financial management require 

heightened oversight to ensure the agency is effectively managing its grant programs and 

satisfactorily executing its core business functions. Other risks include frequent turnover of 

staff, a complex grant risk assessment model, limited and under-resourced grant monitoring, 

a high-risk acquisition and development plan to replace an outdated grants and member 

management system, and cybersecurity vulnerabilities. AmeriCorps’ leadership team 

recognizes these challenges and has welcomed the OIG’s active engagement.

Fiscal Year 2024 Budget Request Summary

The Budget provides $8,572,000 to the AmeriCorps OIG to conduct operations and 

meaningful oversight.

OIG Budget Summary (in thousands)

FY 2022 

Enacted

Budget

FY 2023 

Enacted

Budget

FY 2024 

President’s 

Budget

Difference

(FY23-FY24)

Audit $2,093 $2,344 $2,719 $375

Investigation $2,125 $2,183 $2,479 $296

Counsel $595 $670 $838 $168

Information

Technology $602 $993 $1,107 $114

Mission 

Support $1,100 $1,279 $1,295 $16

Training $50 $95 $98 $3

CIGIE $30 $31 $36 $5

Totals $6,595 $7,595 $8,572 977

The OIG’s work is divided into two operating units, the Offices of Investigation and Audit, 

with support from the Offices of Information Technology, Counsel, and Mission Support,
56

including the Inspector General’s Immediate Office. Below are highlights from each of these 

areas.

Investigation Outcomes and Strategic Focus 

The OIG’s Office of Investigation pursues criminal, civil, and administrative wrongdoing 

related to AmeriCorps programs and operations, including by entities that receive 

AmeriCorps funds, as well as whistleblower reprisal investigations. Its goal is to identify and 

prosecute fraud schemes, helping AmeriCorps and its grantees develop strong internal 

controls that deter and prevent additional fraud in the future. Collaborative relationships with 

United States Attorneys’ offices across the nation serve as a force multiplier in this mission. 

OIG investigations ensure that those who misuse AmeriCorps funds are held accountable, 

which serves as a meaningful deterrent to fraud and other misconduct. 

Since FY 2019, the OIG has directed its investigative resources primarily to civil and criminal 

enforcement of significant fraud cases. These efforts have yielded ten civil settlements and 

four criminal pleas, with notable resolutions anticipated in additional criminal and civil 

investigations in the coming months. Combined, over $15 million has been recovered or put 

to better use as a result of OIG civil, criminal, and administrative investigations during that 

period. The OIG is currently working with Federal prosecutors and civil litigators throughout 

the country on 11 additional civil and criminal investigations, as well as preparing other cases 

for referral. Typical investigations involve: 

• theft, diversion of funds, and embezzlement from AmeriCorps grant programs 

for personal gain;

• time and attendance fraud by grant-funded staff and national service 

members, which deprives communities of needed services, defrauds the 

public, and misdirects Federal resources; 

• theft from Federal benefit programs, including veterans’ benefits and the 

Federal Pandemic Unemployment Program;

• fabrication or alteration of the criminal history checks required by law to 

protect program beneficiaries by excluding convicted murderers and sex 

offenders from national service; and

• theft or fabrication of member/volunteer identities to steal stipends and living 

allowances.

These investigatory outcomes reflect a small but highly effective unit. For example, in Fiscal 

Year 2022, the OIG served an unprecedented 32 administrative subpoenas and 83 grand jury

subpoenas. In the past six months, the OIG executed multiple search warrant operations in 

two cases, with an additional operation anticipated in the coming months, a marked increase 

from prior years. The AmeriCorps OIG faces a growing need for forensic accounting 

capabilities and will obtain these capabilities through a combination of appropriate 

technology acquisitions and by hiring or contracting with experienced forensic auditors. 

Protecting the public against future fraud is an important element of the OIG’s mission. 

Working with investigators, the Office of Counsel has recommended 18 Government-wide 

suspensions and 24 Government-wide debarments since FY 2019. AmeriCorps instituted 28 
57

administrative actions during this time based on the OIG’s work, with additional 

recommendations pending.

To support this investigative work, the OIG’s Office of Information Technology deploys 

leading data analytics practices, aggregating information from open and proprietary sources 

to identify suspicious patterns and anomalous conduct, allowing early detection and 

intervention before losses mount. Expanding analytics to pursue more leads is an operational 

priority of the OIG. 

In addition to detecting and deterring fraud, the OIG’s investigative work identified 

weaknesses in agency processes and produced programmatic improvements. Using lessons 

learned from recent fraud cases, investigators train AmeriCorps staff and grantee and 

subgrantee personnel in strategies to identify and prevent fraud. An outreach program led 

by the OIG investigators, auditors, and attorneys provide training for incoming agency staff 

and briefings for the grantee community intended to improve fraud awareness and prevent 

fraud. These interactions between OIG personnel and front-line grantee and agency staff play 

an important role in improving grantee stewardship and mitigating fraud, waste, and abuse. 

As active members of the oversight community, OIG investigators and attorneys are sought 

after instructors and speakers for the Inspector General Academy and other training 

programs on a variety of grant-related subjects. The OIG will increase outreach and training 

in 2024. 

Audit Outcomes and Strategic Focus

The OIG’s Office of Audit conducts audits, evaluations, and reviews of AmeriCorps’ grants, 

programs, and activities, as well as the agency’s internal operations, playing a role in the 

oversight of AmeriCorps grantees and subgrantees. Audits, evaluations, and reviews help 

mitigate risks of fraud, waste, and abuse by assessing whether AmeriCorps grant recipients 

provide adequate stewardship and identifying systemic deficiencies and misspent funds. 

These tools uncover evidence of fraud or other unlawful conduct that auditors refer to OIG 

investigators for further action, generating cases that are ultimately referred to the 

Department of Justice (DOJ). Audit oversight also uncovers systemic weaknesses, which 

AmeriCorps must address. The OIG’s oversight helps ensure that the financial, administrative, 

and programmatic activities of national service operate effectively, efficiently, and in 

compliance with the law. The OIG’s audits have a direct effect on agency grantees, 

strengthening the performance and integrity of those organizations. 

Areas of Internal Risk for Oversight

AmeriCorps has recently expanded its programs and faces a number of operational and 

programmatic challenges and risks, many of them originally identified by the OIG. The OIG’s 

new contracts for mandatory audits of AmeriCorps’ financial statements, cybersecurity and 

improper payments, all of which have identified substantial vulnerabilities, cost more than in 

the past due to market conditions, including the large volume of contract audit work 

associated with pandemic recovery oversight, and they will continue to escalate for the 

foreseeable future. 
58

The Office of Audit has identified the following seven high-risk areas, in which additional 

resources for oversight will support important priorities identified in AmeriCorps’ 2022 

Strategic Plan:

1. Agency Financial Management

Since FY 2017, independent auditors have been unable to confirm the accuracy or 

completeness of the agency-wide financial statements, as well as the financial statements for 

the National Service Trust. The auditors have repeatedly issued disclaimers of opinion and 

identified twelve material weaknesses in the FY 2022 financial statements audit—three more 

than in FY 2021—preventing AmeriCorps from accurately reporting on the taxpayer’s 

investment. To address these weaknesses, AmeriCorps shifted its accounting and financial 

management functions to a shared services platform operated by the Department of 

Treasury, Bureau of Fiscal Services, Administrative Resources Center (ARC). AmeriCorps has 

not yet realized the benefit of this transfer because it remains incomplete, leaving the agency 

with a financial and grant management system that has limited interoperability. Resolving this 

is expected to be a multi-year project.

The FY 2022 disclaimers were the subject of a December 14, 2022 hearing before the House 

Committee on Education and Labor, Subcommittee on Higher Education and Workforce 

Investment, at which Inspector General Jeffrey testified.37 This was the second consecutive 

hearing on the challenges facing AmeriCorps in accurately tracking and reporting on its 

management of public resources. 

While AmeriCorps established a comprehensive corrective action plan (CAP) to improve 

financial management and resolve longstanding weaknesses after the FY 2021 disclaimers, it 

has made limited progress in improving its financial management. These weaknesses are 

significant and correcting them is essential to continuing the national service mission. 

AmeriCorps is undertaking an ambitious effort to improve its business operations, requiring 

multi-year OIG oversight to ensure that the agency addresses the 79 open recommendations 

effectively and achieves responsible financial management within the contemplated 

timeframe. OIG leadership and staff continue to have extensive dialogue with AmeriCorps to 

promote progress in making the necessary reforms. 

2. Information Security

Annual evaluations since FY 2017 have shown that AmeriCorps’ cybersecurity program is not 

effective, with substantial risks and vulnerabilities remaining to be addressed. AmeriCorps 

made little progress in maturing its information security program. The FY 2022 FISMA 

evaluation determined that AmeriCorps closed 12 of the 42 prior-year recommendations and 

advanced in one of the five cybersecurity functions areas. The agency’s corrective action 

planning and implementation to manage and mitigate these risks remains a top priority. 

3. Effects of Reorganization

AmeriCorps continues to evaluate the effects of the FY 2019-2020 reorganization and 

restructuring of its grant-making, grant management, and grant administration activities. 

Since its reorganization, AmeriCorps has seen substantial turnover of staff in its Office of 

37 The hearing and testimony are available at 

https://edworkforce.house.gov/calendar/eventsingle.aspx?EventID=408698.
59

Regional Operations and Office of Monitoring,38 impacting the continuity of knowledge in 

AmeriCorps programs, management of its grants, and ability to offer support to grantees. 

4. Modernization of Grants and Member Management Information Systems

AmeriCorps has budgeted $29 million to replace its outdated grants and member 

management systems: $15 million from American Rescue Plan funding and $14 million 

awarded by the Technology Modernization Fund. This investment aims to deliver simple, 

secure, and effective digital solutions for the thousands of local, nonprofit, faith, and 

community-based organizations managing their AmeriCorps grants and improve the 

customer experience for over 200,000 individuals serving in AmeriCorps programs. This 

investment is a key component in AmeriCorps’ execution of the President’s Management 

Agenda item “Delivering Excellent, Equitable, and Secure Federal Services and Customer 

Experience,” specifically, “Delivering Service Powered by 21st Century Technology.” Real-time 

oversight of AmeriCorps’ expenditure of this investment is a priority to ensure that 

AmeriCorps does not repeat a complete write-off of $33.8 million invested in its prior 

unsuccessful efforts.39

5. Grant Monitoring

The agency’s centralized Office of Monitoring (OM) has been challenged to develop and 

execute a monitoring approach that provides reasonable assurance that AmeriCorps 

grantees practice appropriate stewardship and properly expend Federal funds. In FY 2023, 

OM plans to monitor 187 grantees, a small fraction of the grant portfolio, with limited

attention to grantees’ financial management. These monitoring activities often overlook fraud 

and misuse of funds. OM has contracted with another Federal agency to provide additional 

financial monitoring. Using an agile approach, the OIG will examine the effectiveness of OM’s 

monitoring strategy, as it evolves, to identify areas of improvement. This recurring activity will 

require ongoing time and attention as OM continues to shift its strategies and deploy its 

resources.

6. Grant Recipients’ Financial Management and Expenditures

AmeriCorps disburses approximately three-quarters of its annual appropriations in the form 

of grants, making oversight of funding recipients important. In the AmeriCorps State and 

National program, the majority of funds are further disbursed to subgrantees for service in

their local communities. OIG audits routinely find that AmeriCorps grantees do not monitor 

subgrantees effectively, allowing fraud, misuse of funds, and other irregularities to go 

uncorrected. In other programs, the OIG has found widespread inability by grantees to 

account for Federal grant funds. Several of the OIG’s largest investigative recoveries 

developed from the discovery of fraud in grant audits. 

38 Of the current ORO staff, 73.3 percent joined AmeriCorps after the reorganization. ORO experienced staff 

turnover (not including transfers to other AmeriCorps units) of between 10 and 15 percent annually since 2020. 

Of the current OM staff, 83.8 percent joined AmeriCorps after the reorganization. OM experienced turnover of 

approximately 19 percent during the same period. This exceeds the turnover rate across the Federal government 

reported by the Bureau of Labor Statistics (BLS). BLS, Job Openings and Labor Turnover, Table A, p. 5 (Dec. 

2022), available at: https://www.bls.gov/news.release/pdf/jolts.pdf.

39 OIG Report 20-01, Audit of the Corporations for National and community Service’s FY 2019 Consolidated 

Financial Statements, p. 23, available at: https://www.oversight.gov/sites/default/files/oig-reports/20-

01_CNCS_FY19_FSAudit.pdf.
60

AmeriCorps’ strategic goal of engaging new grantees also calls for increased oversight. New 

grantees often pose high risks as they try to master complex and new grant requirements, 

and may not have sufficient internal controls to prevent fraud and theft. Early outreach and 

oversight promote long-term success and allow course corrections before problems become 

severe. The Budget level will provide for additional preventive efforts. 

7. Pandemic Oversight

During FY 2022, AmeriCorps began to distribute portions of its $1 billion in ARP funding. An 

interagency agreement with the Centers for Disease Control brought AmeriCorps an 

additional $400 million investment for Public Health AmeriCorps (PHA), $74.5 million of 

which has been expended as of October 1, 2022, and an additional round of grant awards is 

expected to be made in Summer 2023. Like other new programs, PHA is considered highrisk.

In FY 2021, the OIG ramped up its oversight activities and continues to engage the agency in 

areas of risk specific or unique to American Rescue Plan funding or programs. The OIG’s

Director of Pandemic Oversight coordinates these efforts, including front-end oversight of 

new or expanded programs and the use of data analytics to uncover fraudulent misuse of 

Paycheck Protection Program loans and the Economic Injury Disaster Loan program. 

Experience shows that dishonest individuals who divert funds from AmeriCorps programs 

may likewise abuse pandemic assistance programs. A recent investigation discovered that 

two individuals who had together embezzled over $571,000 from AmeriCorps programs 

were also coordinating to steal more than $800,000 in pandemic assistance, a loss that the 

OIG’s investigation prevented. Other cases currently under investigation highlight this 

particular threat to the integrity of agency programs and the costs to communities in need of 

these funds. The OIG coordinates closely with the Council of Inspectors General on Integrity 

and Efficiency’s (CIGIE) Pandemic Response Accountability Committee to share information 

and resources, as well as to help address other Government-wide pandemic related and 

grant fraud issues. 

Inspector General Reform Act Statement

Pursuant to Section 6(g)(1) of the IG Act, as amended, OIG submits the following summary 

concerning the OIG’s annual budget, which is expected to suffice: 

• AmeriCorps OIG’s requested appropriation for FY 2024 is $8.572 million; 

• The amount for OIG’s training needs is $98,000; and 

• The portion of these amounts needed to support the operations of the CIGIE is 

$36,000, based on CIGIE’s annual assessment of 0.40 percent of each OIG’s 

appropriation.
61

APPENDIX 1 - AGENCY ANNUAL PERFORMANCE PLAN AND REPORT 

The Government Performance Results Act (GPRA Modernization Act), as amended, requires 

each agency to include annually with its Budget, a plan and report that establishes 

performance goals, describes related progress, and provides a general framework for 

helping to strengthen public investment results.40 This addendum provides AmeriCorps’ 

GPRA-related agency performance information.41 Each section includes performance 

measures for which the agency has determined target levels of achievement, and other 

important indicators of accomplishment. Tables in each section are inclusive of key 

performance indicators and performance goals, as published in the agency’s strategic plan.

42

Following these sections is a list of changes from prior AmeriCorps Performance Plans.

40 Pub. L. 111-352; Pub. L. 103-62

41 FY 2022 actuals where available will be provided in the agency’s FY 2022 AMR and FY 2024 Congressional 

Budget Justification.

42 https://americorps.gov/about/agency-overview/strategic-plan
62

Goal 1: Partner with communities to advance racial equity and alleviate poverty

1.1: Help more than 18.3 million people mitigate the impacts of COVID-19 and other 

public health crises.

2021 2022 2023 2024 2025 2026

Target - 3,533,009 3,616,214 3,710,645 3,687,043 3,776,501

Actual43 1,883,456 2,116,839 - - - -

1.2: Help more than 1.9 million people directly by reducing greenhouse gas emissions, 

conserving lands and waters, and adapting to the changing climate.

2021 2022 2023 2024 2025 2026

Target - 429,081 425,108 427,564 339,450 342,055

Actual 1,042,576 580,739 - - - -

1.2: Help improve more than 2.3 million locations and structures by reducing 

greenhouse gas emissions, conserving lands and waters, and adapting to the changing 

climate.

2021 2022 2023 2024 2025 2026

Target - 500,241 494,782 494,782 416,938 416,938

Actual 394,974 489,721 - - - -

1.3: Help more than 7.2 million people expand their educational and economic 

opportunity.

2021 2022 2023 2024 2025 2026

Target 1,581,313 1,569,093 1,579,696 1,269,587 1,280,835

Actual 1,776,651 1,704,126 - - - -

Discussion of Progress Toward Objectives

Objective 1.1: By FY 2024, AmeriCorps will help more than 3.7 million people mitigate the 

impacts of COVID-19 and other health crises – approximately 2 percent more than FY 2022. 

The agency will achieve this result by prioritizing and stabilizing related target programming, 

continuing its implementation of a Public Health AmeriCorps initiative, funding new placebased planning grants to target communities, and expanding the agency’s Food Security 

Initiative.

43 The 2021 and 2022 “Actual” values are based on actual results from project completion reports for AmeriCorps 

NCCC. For the AmeriCorps State & National and AmeriCorps Seniors programs, these are estimates derived from 

the performance targets established by individual grantees and subgrantees. Actual results for these programs 

are not available until 18 months after the fiscal year ends.
63

Objective 1.2: AmeriCorps will help approximately 428,000 Americans in FY 2024 by 

reducing greenhouse gas emissions, conserving lands and waters, and adapting to the 

changing climate. Strategies include prioritizing related funding awards, stabilizing existing 

related agency programming and establishing new related partnerships.

Objective 1.3: By FY 2024, AmeriCorps will help more than 1.5 million people expand their 

educational and economic opportunities by prioritizing and stabilizing interventions in this 

focus area.
64

Goal 1 (Objective 1.5): Partner with communities to advance racial equity and alleviate 

poverty

Race and ethnicity of members and volunteers progressively reflects the demographic diversity of those 

we serve. (“Over” indicates the racial or ethnic group is over-represented in AmeriCorps compared to the general 

population; “Under” indicates the racial or ethnic group is under-represented in AmeriCorps compared to the 

general population; “No Difference” indicates insufficient evidence exists to conclude that the racial or ethnic group 

is over- or over-represented.)

44

2021 2022 2023 2024 2025 2026

AmeriCorps Members (ASN, VISTA, NCCC)

Non-white Over Over - - - -

Hispanic/Latino(a) Over Over - - - -

AmeriCorps Seniors Volunteers (FGP, 

SCP)45

Non-white Over TBD - - - -

Hispanic/Latino(a) Under TBD - - - -

AmeriCorps Seniors Volunteers (RSVP)

Non-white Under TBD - - - -

Hispanic/Latino(a) Under TBD - - - -

Socioeconomic status of members and volunteers progressively reflects the demographic diversity of 

those we serve.46

2021 2022 2023 2024 2025 2026

AmeriCorps Members with Higher 

Socioeconomic Status Not Available Over - - - -

AmeriCorps Seniors Volunteers with Higher 

Socioeconomic Status Not Available Not Available - - - -

44 AmeriCorps member demographic data were aggregated across all member programs, AmeriCorps Seniors 

volunteer demographic data were aggregated across stipended and non-stipended programs. Observed counts 

for race, ethnicity, and socioeconomic status-related variable levels in each aggregate data set were compared 

against analogous national-level population estimates given by the most-recently published versions of the U.S. 

Census Bureau's American Community Survey 5-year, and Public Use Microdata Samples.

AmeriCorps member race and ethnicity data is collected via the My AmeriCorps Portal. AmeriCorps Seniors data 

is collected via the annual Progress Report Supplement submitted by grantees. Race and ethnicity data for the 

U.S. population is from the 2021 American Community Survey (ACS) 5-Year dataset. The “racially diverse (nonWhite)” category in the table represents an assessment of whether non-white participants (regardless of ethnicity) 

are collectively over- or under-represented. See Appendix 2 for a breakout of results by AmeriCorps program and 

specific racial and ethnic demographic groups.

45 AmeriCorps Seniors FY 2022 race and ethnicity data is expected to be available in the spring of FY 2023 and will 

be provided in AmeriCorps’ FY 2025 Budget in the winter of FY 2024.

46 AmeriCorps began collecting member socioeconomic status data in 2022. A literature review and a preliminary 

statistical analysis determined that mother’s highest level of education is an acceptable proxy for members’ 

relative socioeconomic statuses. The greater a member’s mother’s level of education, the more likely that person 

is to have a relatively high socioeconomic status. Data collection is pending for AmeriCorps Seniors volunteer 

socioeconomic status. The agency will provide information no sooner than the FY 2025 Budget in the winter of FY 

2024.
65

Additional Prior Year Results 

AmeriCorps continued to partner with communities to advance equity and alleviate poverty 

helping them address health, education, economic, and environmental challenges, many of 

which were exacerbated by COVID-19 pandemic.

• Launched in 2020, AmeriCorps VISTA’s food security initiative is a comprehensive and 

collaborative approach to end hunger, which affects one in eight Americans. AmeriCorps 

awarded over $2 million in grants to organizations addressing the impact of hunger in 

their state during the pandemic. Throughout the COVID-19 pandemic, food insecurity 

soared, but with the Biden-Harris Administration’s historic American Rescue Plan 

investment, AmeriCorps VISTA was able to expand response and support for these critical 

programs. Approximately 325 AmeriCorps Seniors grants includes service activities that 

seek food insecurity. Cumulatively, these programs plan to reach 435,000 individuals who 

will report increased food security. Approximately 1,260 AmeriCorps members in the

VISTA program - more than 20 percent of all members - had service placements with 180 

organizations tackling food insecurity in communities across the country during 2022. In 

recognition of the role the AmeriCorps VISTA program plays in fighting food insecurity 

among individuals experiencing poverty, the Biden-Harris Administration invited 

AmeriCorps VISTA to work with other federal agencies and sub-committees to assist with 

planning the National Strategy on Hunger, Nutrition, and Health and the associated

conference.47 AmeriCorps VISTA engaged its food security initiative to include 

stakeholder experience in the development of the national strategy to improve nutrition, 

end hunger, and reduce diet-related diseases.

Evidence/Learning Agenda

Aligned with the objectives outlined earlier and the agency’s learning agenda, AmeriCorps 

will execute the following to better understand what works and do more of it.

• Analyze member attrition by conducting a research report examining why members exit 

service early and what are the non-compelling circumstances.

• Assess the extent to which AmeriCorps program members are satisfied with their 

experience.

47 https://www.whitehouse.gov/briefing-room/statements-releases/2022/09/27/executive-summary-biden-harrisadministration-national-strategy-on-hunger-nutrition-and-health/
66

Goal 2 Performance Goals: Enhance the experience for AmeriCorps members and 

AmeriCorps Seniors volunteers

2.1: Percentage of AmeriCorps members who complete their service term

2021 202248 2023 2024 2025 2026

Target - 81% 83% 85% 87% 89%

Actual 85% 84% - - - -

2.2: Progress completed toward the launch of a new member/volunteer match and 

management system.

2021 2022 2023 2024 2025 2026

Target Select solution

strategy

Build and test 

solution49

Launch new 

system50

Perform 

new system 

O&M51

Close out 

project

Actual Adopted solution 

strategy52

2.3: Grow by 10 percent annually the number of Employers of National Service and 

Schools of National Service.

2021 2022 2023 2024 2025 2026

Target - 10% (1,086) 10% 10% 10% 10%

Actual 988 4% (1,027)

Discussion of Progress Toward Objectives

Objective 2.1: By FY 2024, AmeriCorps will increase to 85 the percentage of members who 

complete their service terms. The agency will achieve 2 percentage point growth annually by 

identifying and implementing actions to lower attrition, increasing the member living 

allowance, implementing a member-service opportunity matching technology system, and 

establishing an ombudsman responsible for helping to improve volunteer service 

experiences.

Objective 2.2: By FY 2024, AmeriCorps will complete 100 percent of its systems 

modernization plan by employing strong project management principles in alignment with 

48 Each fiscal year’s completion rate is based on the exit statuses of members who started service during the 

previous fiscal year. 

49 Incudes procurement of related systems and support.

50 AmeriCorps will also decommission older technology.

51 Operations and Maintenance, to include starting to realize return on investment through streamlined data entry,

additional analytical capacity, etc.

52 Replace My AmeriCorps Portal with a cloud-based, modular platform that uses API-based, service-oriented 

technology that can be quickly configured and integrated. Confirmed multi-year funding strategy.
67

best practice and Federal guidance.53 One component of system modernization is the 

transformation of the My AmeriCorps portal; doing so will simplify the applicant journey and 

enable anyone to find and apply to AmeriCorps programs with ease.

Objective 2.3: By FY 2024, AmeriCorps will offer professional development to 65 percent of 

members and 20 percent of Seniors volunteers. The agency will achieve these results by 

supporting grantees who focus on providing related opportunities, awarding grants to 

projects that use service as a re-entry point for older adults to stay/return to work, developing 

agency tools to measure member skill competency.

Additional Prior Year Results

• The agency made continued progress on its priority goal of increasing the AmeriCorps 

living allowance in order to advance racial and economic equity, remove barriers to 

service, recruit and retain more diverse members and volunteers that reflect the 

communities we serve, and empower members and volunteers to thrive and complete 

their terms of service. The agency set the FY 2023 minimum living allowance for full-time 

AmeriCorps State and National members at $17,600. This is the third consecutive 

increase; the FY 2022 minimum living allowance was $16,000, and the FY 2021 living 

allowance was $16,502. AmeriCorps VISTA has also implemented increases to the 

minimum living allowance, raising it from $15,002 in FY 2021 to $17,600 in FY 2023. 

• To strengthen the agency’s recruitment efforts, in FY 2022 AmeriCorps created and 

staffed a Centralized Recruitment Office to coordinate recruitment activities across the 

programs, develop and implement outreach strategies and public awareness campaigns, 

support current grantees efforts to focus on recruitment, and more. Given the challenges 

faced by organizations in every sector in terms of recruiting talent in the current labor 

market, AmeriCorps is working to increase its investments in the Centralized Recruitment 

Unit, hire additional recruitment staff in the Regional Offices, expand staff capacity to 

analyze data on recruitment, upgrade our IT efforts that support recruitment, and develop 

national promotional and recruitment materials.

• AmeriCorps celebrated the tenth anniversary of FEMA Corps, a 10-year partnership 

between FEMA and the AmeriCorps NCCC program that engages 18‐26‐year‐olds in a 

year of full-time service to provide support to individuals and communities impacted by 

natural and man-made disasters while gaining professional development experience. As 

they assist individuals and families recovering from disasters, FEMA Corps members 

acquire skills, training, and experience to prepare them for emergency management 

careers at FEMA, state or local government, or the nonprofit sector. FEMA highly values 

FEMA Corps as a workforce pipeline - the agency has hired 23 percent of FEMA Corps 

graduates and offered jobs to 70 percent of the most recent graduating class. 

53 Project Management Improvement Accountability Act PUBL264.PS (congress.gov)
68

Evidence/Learning Agenda

AmeriCorps is continuing to identify and align key learning agenda items for this goal. As the 

agency finalizes relevant items, it will report them out in future budgets.
69

Goal 3: Unite Americans by bringing them together in service

3.3: By FY 2026, more than 90 percent of members and volunteers report they feel a strong 

affiliation to AmeriCorps.

2021 2022 2023 2024 2025 2026

Target - - - - - 90%

Actual 63% 62%

3.4: In every state, 1-in-3 adults will volunteer at least once a year.54

2021 2022 2023 2024 2025 2026

Target - 28 34 40 46 50 

Actual55 7 N/A - N/A - N/A

Discussion of Progress Toward Objectives

Objective 3.3: AmeriCorps has established a goal that by FY 2026, the percent of members 

reporting a strong tie with the agency will reach 90 percent. The agency intends to achieve 

this success by developing a common vision and set of goals across its programs and 

partnering with outside organizations to foster connection and lifelong volunteering among 

AmeriCorps alumni.

Objective 3.4: By FY 2024, as a result of the strategies discussed for other objectives under 

this goal, AmeriCorps is seeking an increase to 40 the number of states (and DC) in which at 

least 1-in-3 residents volunteer a minimum of once per year – 41 percent over the FY 2022 

estimate.

54 Data comes from the Civic Engagement and Volunteering supplement (CEV) of the Current Population Survey. 

This is biennial supplement, last administered in 2021, offers the nation’s most robust longitudinal data on 

Americans’ civic engagement and volunteering behavior. The performance goal targets were set using 2019 CEV 

data. That year, 1-in-3 Americans in 23 states and the District of Columbia reported volunteering for an 

organization or association.

The number of states and DC are reflected in targets from 2022 through 2026. DC did not meet the target for 

2021 Actuals.

55 Biennial results will be available for 2023 and 2025. Other years are N/A.
70

Additional Accomplishment Indicators

Other Goal 3 Indicators: Unite Americans by bringing them together in service

Number of media placements made by the agency and associated with the AmeriCorps 

brand.

2021 2022 2023 2024 2025 2026

Number 92,900 330,000

Number of ‘pitches’ to other federal agencies about the role AmeriCorps members or 

AmeriCorps Seniors volunteers could play to advance their agency’s mission.

2021 2022 2023 2024 2025 2026

Number - 18 - - - -

Additional Accomplishment Indicators Discussion

AmeriCorps is investing in media placements that will help Americans understand the value 

and importance of service with and for each other. In FY 2022, the agency completed

330,000 related media placements.

56 This indicator helps AmeriCorps track this important 

investment that contributes to goal 3, but is not presented as a performance measure. The 

agency is also committed to partnering with other federal agencies to increase the scope and 

depth of service impact across the nation. The agency tracks related pitches to other 

agencies as part of this effort.

Additional Prior Year Results

• AmeriCorps completed the FY 2023 Days of Service grant competition, resulting in 17 

awards to organizations based in 11 states and territories across the nation who will 

engage approximately 135,000 people in service. These grants, totaling $3 million, will 

support volunteer initiatives that foster civic engagement and unity during the September 

11th Day of Service and Remembrance and Martin Luther King, Jr., Day of Service in 

2023. 

• AmeriCorps’ Volunteer Generation Fund grants to State Service Commissions supported 

the recruitment of an estimated more than 180,000 volunteers in FY 2022 and built the 

capacity of a projected 6,100 nonprofit and community organizations to recruit and 

manage volunteers and increase the effectiveness of volunteers in addressing local 

challenges. 

• Last year, AmeriCorps joined the White House, the Department of Education, and other 

private partners to launch the National Partnership for Student Success.

57 This partnership 

is a coordinated, research-based, locally driven initiative designed to meet President 

Biden’s call for 250,000 more tutors and mentors to accelerate student recovery and 

56 “Media placements” include social media mentions, news and broadcast placements, and PSA media 

placements across all digital and traditional print channels. Paid placements are intentionally excluded because 

placements are dependent on year over year funding fluctuations. 

57 https://americorps.gov/newsroom/americorps-joins-white-house-department-education-launchnational-effort-support-student
71

success and provide the academic, mental health, and other supports students need to 

succeed.

• In July 2022, AmeriCorps released the funding opportunity notice for the $20 million 

Volunteer Generation Fund competition supported by American Rescue Plan Act 

investments. This funding - the largest in the history of the Volunteer Generation Fund -

will be used to support community-based entities to recruit, manage, and support 

volunteers and fund effective approaches that expand volunteering, strengthen the 

capacity of volunteer connector organizations to recruit and retain skill-based volunteers, 

and develop strategies to use volunteers effectively to solve problems. AmeriCorps 

prioritized entities interested in the National Partnership for Student Success, with as

many as 200,000 volunteers that could be supported by Volunteer Generation Fund 

resources if fully leveraged. Eighteen applications were awarded to non-profit 

organizations and State Service Commissions for innovative approaches to engaging 

more volunteers to meet the needs of the communities. Fifteen of those applications will 

support activities that align with the goals of the National Partnership for Student Success.

• In 2023, AmeriCorps State and National awarded 41 organizations more than $7.4 million to 

develop evidence-based programs.

58 The funded projects include planning for educational 

opportunity and economic mobility in communities facing persistent unemployment, 

community and civic engagement, quality of life services for veterans and military families, 

environmental stewardship and climate change, and services for rural communities.

• In 2022, AmeriCorps State and National made a historic $580 million investment59 in State 

Service Commissions and nonprofit and community-based organizations, as well as a $4.2 

million investment in federally recognized American Indian and Alaska Native Tribes through its 

State and National program.

60 Funded programs will prepare students for college, revitalize 

cities, connect veterans to jobs, fight the opioid epidemic, rebuild communities following 

disasters, preserve public lands, strengthen education, and foster economic opportunity.

Evidence/Learning Agenda

Aligned with the objectives outlined earlier and the agency’s learning agenda, AmeriCorps 

will execute the following to better understand what works and do more of it.

• Assess an annual awareness and favorability survey

• Design and implement a new AmeriCorps Participant Survey to collect the data needed 

for measuring the achievement of objective 3.3. The survey will build upon the longstanding member and volunteer surveys managed and sponsored by the agency.

• Develop and assess the Annual “Volunteering and Civic Life in America” report, including 

adults and youth volunteer rates 

• Identify and help the agency incorporate best practices on volunteer deployment, 

management, retention

58 https://americorps.gov/newsroom/press-release/americorps-awards-74-million-develop-new-evidence-basedprograms

59 https://www.americorps.gov/newsroom/americorps-awards-more-580-million-state-national-service-programs

60 https://www.americorps.gov/newsroom/press-release/americorps-awards-more-42-million-tribal-nations
72

Goal 4 – Effectively steward federal resources

Goal 4 Performance Goals: Effectively steward federal resources

4.1: 80 percent of frontline staff report a healthy balance between providing training and 

technical assistance to grantees, sponsors, and partners and grantmaking and administrative 

functions on behalf of grantees, sponsors, and partners.61

2021 2022 2023 2024 2025 2026

Target - - 50% 60% 70% 80%

Actual N/A 40%

4.3.1: Reduce overdue agency grant closeouts to ≤5 percent of all closeouts.

2021 2022 2023 2024 2025 2026

Target ≤ 25% ≤ 20% ≤ 15% ≤ 10% ≤ 5%

Actual 25% 11%

4.3.2: Each susceptible program will maintain improper payments beneath the susceptibility 

federal threshold (<$10M) and have improper payment estimates <10 percent.

2021 2022 2023 2024 2025 2026

ASN Target - >$10M >$10M >$10M <$10M >$10M

ASN Actual >$10M

>10%

>$10M

<10% - - - -

2021 2022 2023 2024 2025 2026

FGP Target - >$10M >$10M <$10M <$10M >$10M

FGP Actual >$10M

>10%

>$10M

>10% - - - -

2021 2022 2023 2024 2025 2026

RSVP Target - <$10M >$10M <$10M <$10M <$10M

RSVP Actual <$10M

>10%

<$10M

>10%

- - - -

2021 2022 2023 2024 2025 2026

SCP Target - <$10M >$10M <$10M <$10M <$10M

61 Data source: Federal Employee Viewpoint Survey. This item was added by AmeriCorps in FY 2022. Therefore, 

an FY 2021 baseline is not available. 
73

Goal 4 Performance Goals: Effectively steward federal resources

SCP Actual <$10M

>10%

<$10M

>10% - - - -

4.3.3: Reduce the number of repeat material weaknesses to zero.

2021 2022 2023 2024 2025 2026

Target - <9 <9 <9 <9 0

Actual 9 9 - - - -

4.3.3: Reduce the number of repeat significant deficiencies to zero.

2021 2022 2023 2024 2025 2026

Target - <2 <2 <2 <2 0

Actual 2 2 - - - -

4.3.4: At least 10 percent of total annual contract volume goes to small businesses and FAR 

socioeconomic programs. 

2021 2022 2023 2024 2025 2026

Target - 2% 4% 6% 8% 10%

Actual 25% 40% - - - -

Discussion of Progress Toward Objectives

Objective 4.1: By FY 2024, 60 percent of agency frontline staff will report a healthy balance 

between providing training, technical assistance, and administrative support to agency 

partners. Objective 4.3: AmeriCorps has identified five sub-objectives, including the 

following subobjectives:

• Improve financial grants management

To achieve this objective, AmeriCorps will strengthen its related training and technical 

assistance to awardees and staff and automate processes such as components of 

Federal Financial Reviews. These efforts will help AmeriCorps reduce its overdue 

grant closures by at least 10 percentage points by FY 2024.

• Improve grantee monitoring and compliance with applicable laws, regulations, and 

term and conditions

To achieve this objective, AmeriCorps will implement a related agency-wide 

corrective action plan and strengthen its monitoring program. This effort will result in 

a reduction of each susceptible program’s improper payments to below $10 million or 

10 percent of related awards.

• Improve the agency’s financial management and audit resolution program

To achieve this objective, AmeriCorps will develop and implement internal controls 

that result in operational effectiveness and equip staff with the skills and tools 

necessary to better anticipate and correct issues with data quality, compliance, and 
74

reporting. The agency will work to identify root causes to eliminate repeat audit 

findings and related material weaknesses, implement a robust corrective 

action/preventive action program, and increase leadership accountability and 

transparency to improve core agency financial management and reduce all repeat 

agency financial statement audit findings.

• Increase equity in contracting by contracting with businesses owned or operated by 

women, minorities, veterans, and socioeconomic programs pursuant to the Federal 

Acquisition Regulation (FAR)

To achieve this objective, AmeriCorps will continue to pursue small business 

participation to the maximum extent possible. The agency will continue participate in 

HBCU Industry Day – an event that provides Historical Black Colleges and Universities 

an opportunity to share their services – and explore posting announcements in 

alternative forms that reach groups targeted by this subobjective. In addition, 

AmeriCorps will continue to engage with key federal partners such as the Small 

Business Administration and our shared services provider to ensure actions awarded 

by the Dept. of Treasury also pursue maximum use of small business participation to 

ensure compliance with FAR Part 19 The agency is also continuing to engage with the 

General Services Administration to explore the use of their schedules for targeted 

solicitations, which will help AmeriCorps continue to exceed its small business award

goals as was done in 2021 and 2022 (25 percent and 40 percent) as well as expand its 

reach and leverage GSA’s expertise. It is the agency’s goal to continue to significantly 

exceed these established goals, grow business sectors, and help establish new 

businesses that can support the missions of federal agencies.

Additional Prior Year Results

During FY 2022, the agency strengthened core business operations, enhanced customer 

service, and promoted long-term sustainability. Notable AmeriCorps accomplishments 

include:

• Strengthened the agency’s program monitoring activities, to include enhancing 

monitoring tools and refining a grant risk model to inform monitoring decisions and align 

individual activities to specific risks.

• Continued to prioritize effective compliance monitoring for the AmeriCorps grant 

portfolio, including enhancement of monitoring instruments, standardizing monitoring 

protocols, and using a grant risk model to inform monitoring decisions and align 

individual activities to specific risks. AmeriCorps also continued to assess new tools 

provided to grantees that will help improve their compliance rates with criminal history 

checks, resulting in greater compliance. 

• Provided support to grantees through tools and resources that strengthen awardees work 

in evidence building and share effective practices to help scale evidence-based

interventions.62

• AmeriCorps partnered with the Grants Quality Services Management Office to develop 

an acquisition strategy for a Commercial Off The Shelf grants management solution that 

meets federal grantmaking standards as well as AmeriCorps' regulatory requirements. A 

62 These tools can be found on AmeriCorps’ website at: Scaling Checklists: Assessing Your Level of Evidence 

and Readiness (SCALER) | AmeriCorps
75

Commercial Off The Shelf solution was acquired in November 2022 and AmeriCorps will 

conduct system build and testing in FY 2023 and FY 2024.

Evidence/Learning Agenda

AmeriCorps is continuing to identify and align key learning agenda items for this goal. As the 

agency finalizes relevant items, it will report them out in future budgets.
76

Goal 5: Make AmeriCorps one of the best and most equitable places to work in the 

federal government

5.2: DEIA is integrated into the culture and practices of the agency. At least 80 percent of 

AmeriCorps employees will agree or strongly agree that DEIA is integrated into the culture 

and practices of the agency–as reported in the Federal Employee Viewpoint Survey.63

2021 2022 2023 2024 2025 2026

Target - 76% 77% 78% 79% 80%

Actual - 76%

5.3: Employees are satisfied with their jobs, their pay, and their organization.

Global Satisfaction Index*: achieve a score of at least 72 (the combined small agency 

average) – from a baseline of 54 in FY 2020 – on the Federal Employee Viewpoint Survey.

Target - 58% 62% 66% 69% 72%

Actual 60% 62%

Discussion of Progress Toward Objectives

Objective 5.2: By FY 2024, at least 78 percent of AmeriCorps employees will agree DEIA is 

integrated into the agency’s culture.

Objective 5.3: By FY 2024, at least 66 percent of employees will report that they are satisfied 

with their jobs.

Additional Prior Year Results

• The Office of Diversity, Equity, Inclusion, and Accessibility developed and delivered 

DEIA related training content for 50 percent of AmeriCorps programs.

• The Office of Diversity, Equity, Inclusion, and Accessibility prioritized equity and 

diversity goals in conjunction with the agency equity team.

• The agency has an unlimited training contract with Management Concepts, which 

began three years ago. From September 2019 to March 2023, 668 employees 

participated in over 3,000 courses. AmeriCorps is currently recompeting the unlimited 

training contract.

• AmeriCorps secured 10 participant slots for the 2023 Leadership for a Democratic 

Society program offered by the Federal Executive Institute, which is run by the Office 

of Personnel Management. The program offers emerging or new executives the 

opportunity to deepen their understanding of leadership and increase their ability to 

63 Progress on this performance goal is currently tracked using an item from the Federal Employee Viewpoint 

Survey (FEVS) that was added by AmeriCorps in FY 2022: “Diversity, equity, inclusion and accessibility (DEIA) is 

integrated into the culture and practices of my workplace.” Therefore, no results are available for FY 2021.
77

drive organizational excellence. It is a month-long interagency learning experience 

with a personal approach to leadership development, including a wellness track.

• AmeriCorps offers paid internships to students and recent graduates of technical 

schools, two- and four-year colleges, and advanced degree institutions who are 

interested in seeking valuable work experience in government and federal education, 

policy, and administration. This year, the agency will pilot a one-year internship 

opportunity from June 2023 through May 2024. The agency will also pilot an 

internship program for rising high school seniors from June 2023 through August 

2023. 

• AmeriCorps’ training and development team launched professional development 

consulting services to employees in June 2022. Staff can meet with the team to 

develop or review their individual development learning plan; discuss specific jobrelated training needs; or explore leadership, communication, and professional 

certifications offered by AmeriCorps and the agency’s training partners.
78

Changes from Previous Performance Plan

Below is listed performance goal additions and removals from prior plans.

Objective Performance Goal Description Notes

Additions

2.3

Grow by 10% annually the number of Employers of National 

Service and Schools of National Service.

Agency has identified as high priority for 

public reporting. Replaces previous goal 3, for 

which the agency does not have data.

5.2

DEIA is integrated into the culture and practices of the 

agency. At least 80% of AmeriCorps employees will agree or 

strongly agree that DEIA is integrated into the culture and 

practices of the agency–as reported in the Federal Employee 

Viewpoint Survey.

Agency has identified this measure as a high 

priority for public reporting.

5.3

Employees are satisfied with their jobs, their pay, and 

their organization. Global Satisfaction Index*: achieve a score 

of at least 72 (the combined small agency average) – from a 

baseline of 54 in FY 2020 – on the Federal Employee 

Viewpoint Survey.

Agency has identified this measure as a high 

priority for public reporting. This replaces 

Objective 5.4, PG 1, for which AmeriCorps does 

not have a final methodology

Exclusions64

1.4

40% of all those served by AmeriCorps members and 

AmeriCorps Seniors volunteers are people in poverty. 

AmeriCorps uses people in poverty as its measure for 

“underserved”. Data not expected to be available until 2024.

2.3

75% of members (ASN, NCCC, VISTA) and 30% of volunteers 

(Seniors) are offered professional development opportunities 

during service Data not expected to be available

3.1

75% awareness of AmeriCorps, 66% favorable toward 

national service. Increase to 75% by FY 2026 the percentage 

of Americans aware (aided awareness) of AmeriCorps’ role 

bringing Americans together to serve communities (up from 

an est. 43% in FY 2021) and to 66% the percentage of 

Americans who are favorable towards national service (up 

from an est. 27% in FY 2021). Data not expected to be available

4.1

80% of grantees are satisfied that AmeriCorps executed 

award actions in a timely manner. Data not expected to be available

5.4

An engaged workforce that pursues leadership 

development opportunities. Employee Engagement Index*: 

achieve a score of at least 75 (the combined small agency 

average) – from a baseline of 71 in FY 2020 – on the Federal 

Employee Viewpoint Survey.

Remains important, but no longer a top-tier 

priority for public reporting

64 AmeriCorps has removed these measures from its Annual Performance Report to allow the agency to reassess 

whether related data can be captured, and if these measures best fit with current agency high priorities.
79

APPENDIX 2 – AMERICORPS PARTICIPANT RACE AND ETHNICITY DETAILS

Comparison of AmeriCorps Participant Race and Ethnicity to the U.S. Population at the National 

Level65

“Over” indicates the racial or ethnic group is over-represented in AmeriCorps compared to the general 

population; “Under” indicates the racial or ethnic group is under-represented in AmeriCorps compared 

to the general population; “No Difference” indicates insufficient evidence exists to conclude that the 

racial or ethnic group is over- or over-represented.66

AmeriCorps State & National (ASN) 2021 2022

Asian or Asian American Over Over

American Indian or Alaska Native Over Over

Black or African American Over Over

Multiple No Difference Over

Native Hawaiian or Other Pacific Islander Over Over

Other Over Over

White Under Under

Hispanic or Latino(a) Over Over

Public Health AmeriCorps (PHA) 2021 2022

Asian or Asian American Not Available No Difference

American Indian or Alaska Native Not Available No Difference

Black or African American Not Available Over

Multiple Not Available No Difference

Native Hawaiian or Other Pacific Islander Not Available No Difference

Other Not Available No Difference

White Not Available Under

Hispanic or Latino(a) Not Available Under

AmeriCorps NCCC 2021 2022

Asian or Asian American No Difference Over

American Indian or Alaska Native No Difference Over

Black or African American Under Under

Multiple No Difference Over

Native Hawaiian or Other Pacific Islander Over Over

Other No Difference Under

White Over Over

Hispanic or Latino(a) Under Under

AmeriCorps VISTA 2021 2022

Asian or Asian American No Difference Over

American Indian or Alaska Native Over Over

Black or African American Over Over

65 For the AmeriCorps Member programs (ASN, PHA, NCCC, and VISTA) the most recent fiscal year of results 

available is 2022. For the AmeriCorps Seniors programs, the most recent fiscal year of results available is 2021; 

2022 results will be available in April 2023.

66 TBD data is expected to be available in the spring of FY 2023, and will be provided in AmeriCorps’ FY 2025 

Budget in the winter of FY 2024.
80

Comparison of AmeriCorps Participant Race and Ethnicity to the U.S. Population at the National 

Level65

Multiple No Difference Over

Native Hawaiian or Other Pacific Islander Over Over

Other No Difference Over

White Under Under

Hispanic or Latino(a) Under Over

AmeriCorps Seniors (FGP and SCP) 2021 2022

Asian or Asian American Over TBD

American Indian or Alaska Native Over TBD

Black or African American Over TBD

Multiple Under TBD

Native Hawaiian or Other Pacific Islander Over TBD

Other Over TBD

White Under TBD

Hispanic or Latino(a) Under TBD

AmeriCorps Seniors Volunteers (RSVP) 2021 2022

Asian or Asian American Under TBD

American Indian or Alaska Native Under TBD

Black or African American Under TBD

Multiple Under TBD

Native Hawaiian or Other Pacific Islander Over TBD

Other Under TBD

White Over TBD

Hispanic or Latino(a) Under TBD

AmeriCorps Participant Race and Ethnicity Distributions Compared to Census Estimates

AmeriCorps race and ethnicity data in Charts 1 and 2 below is for the most recent fiscal year 

available, which varies by program. The charts display FY 2022 data for the AmeriCorps 

member programs and FY 2021 data for the AmeriCorps Seniors programs. Race and 

ethnicity estimates for the U.S. population are from the 2021 American Community Survey 

(ACS) 5-Year dataset67.

67 U.S. Census Bureau. 2022. Demographic and housing estimates [DP05], 2017-2021 American Community 

Survey 5-year estimates. Available at: https://data.census.gov/cedsci/. Last accessed: Jan. 28, 2023.
81

AmeriCorps

Members

AmeriCorps

Seniors (RSVP)

AmeriCorps

Seniors (FGP

and SCP)

Census

Estimates

American Indian/Alaska Native 2 1 1 1

Asian/Asian American 6 2 3 6

Black/African American 22 7 47 13

Multiple 7 3 4 7

Native Hawaiian/Pacific Islander 0 1 1 0

Other 8 0 0 6

White 55 87 44 68

0

20

40

60

80

100

Percent of Participants (%)

AmeriCorps Participant Race Distribution Compared to 

Census Estimates
82

AmeriCorps

Members

AmeriCorps

Seniors (RSVP)

AmeriCorps

Seniors (FGP and

SCP)

Census Estimates

Hispanic or Latina/o 21 4 14 18

Not Hispanic or Latina/o 79 96 86 82

0

20

40

60

80

100

Percent of Participants (%)

AmeriCorps Participant Ethnicity Distribution Compared to Census Estimates
83

APPENDIX 3 – CYBERSECURITY SPEND BY NATIONAL INSTITUTES OF STANDARDS 

CATAGORIES (IDENTIFY, PROTECT, DETECT, RESPOND, RECOVERY)

CAPABILITY FY 2024 PRESIDENT’S 

BUDGET

IDENTITY

Cyber Human Capital $163,909

Securing Infrastructure Investments $2,000,000

Sector Risk Management Agency (SRMA) $2,000,000

Continuous Diagnostics and Mitigation (CDM) $1,230,953

Non-CDM Information Security Continuous Monitoring (ISCM) - $752,889

Mobile Device Management $361,746

Authorization and Policy $601,000

Data Categorization and Classification $709,670

PROTECT

Trusted Internet Connections $212,180

Credentialing and Access Management $640,678

System Security Testing and Analysis $492,258

Cloud Security $886,405

Secure Data Transmission $224,280

DETECT

Anti-Phishing and Malware Defense $24,040

Data Loss Prevention $1,085,030

Intrusion Prevention $45,020

RESPOND

Incident Management & Response $437,091

RECOVERY

Disaster Recovery $71,455

Total $11,938,604
84

APPENDIX 4 – GOOD ACT REPORT

The Good Accounting Obligation in Government Act (GAO-IG Act or “the Act”; Public Law 

115-414) requires each agency to include, in its annual budget justification, a report that 

identifies each public recommendation issued by the Government Accountability Office 

(GAO) and federal Offices of Inspectors General (OIG), which has remained unimplemented 

for one year or more as of the annual budget justification submission date. 

AmeriCorps Report Summary: AmeriCorps has 304 total open Government Accountability 

Office (GAO) and AmeriCorps Office of the Inspector General (OIG) recommendations. Four

of the 304 recommendations were issued by the GAO and stem from two separate reports. 

The remaining 300 recommendations were issued by AmeriCorps’ OIG as part of prior 

audits, evaluations, and other activities. These recommendations were published in the OIG’s 

Semi‐ Annual Report (SAR) to Congress 22‐02 as either Open and Unimplemented 

Recommendations or Not Yet Due Recommendations. The report lists recommendations that 

have been open for no less than one year and for which either final action has not been taken 

or the agency disagrees with the recommendation or recommendation sub‐part and 

considers it to be closed and unimplemented. 

Please consult the Status Code Key to learn the status of each recommendation and 

information pertaining to the timing of resolution. The Status Code Key notes in parenthesis 

the total number of unique recommendations per status code type. AmeriCorps remains 

committed to addressing all recommendations to resolve outstanding concerns. 

Status Code Key: 

1. AmeriCorps has taken actions to fully resolve the recommendation and is awaiting 

auditor review. (4 recommendations)

2. Corrective Action Plans are underway to fully resolve the recommendation. (224

recommendations)

3. Corrective action planning, including the development of specific timeframes and 

milestones for completion, is in process. (22 recommendations)

4. AmeriCorps is further assessing the recommendation and identifying additional 

information to provide to demonstrate resolution. (2 recommendations)

5. AmeriCorps does not concur with the recommendation and considers it to be closed 

and unimplemented. (40 recommendations)

6. Recommendation has been closed by auditor since publication of the SAR. (12 

recommendations)
85

Report No. Date Issued Report Title Recommendation

Status 

Code

GAO 17-267 8/17/2017

Information Technology 

Modernization: Corporation 

for National and Community 

Service Needs to Develop a 

System That Supports Grant 

Monitoring

Recommendation No. 2: The Chief Executive Officer 

should direct the Chief Information Officer to ensure 

that the system development project schedule identifies 

in the baseline both planned and actual dates for 

completing all project‐level activities, and can be used 

to monitor and measure progress of the grant 

monitoring system project. 4

GAO 17-90 3/21/2017

Monitoring Efforts by 

Corporation for National and 

Community Service Could Be 

Improved

Recommendation No. 4: To improve CNCS's efforts to 

move toward a risk‐based process for monitoring grants 

and to improve its capacity for monitoring grantee 

compliance, the Chief Executive Officer of the 

Corporation for National and Community Service 

should establish activities to systematically evaluate 

grant monitoring results. 4

OIG - 12-04 11/09/2011

Audit of Earned Education 

Awards Resulting from 

Compelling Personal 

Circumstances

Rec. No. 3(b): Implement the text description 

functionality in the My AmeriCorps Portal to allow 

grantee personnel –to document the Compelling 

Personal Circumstances

justifications. 5

OIG - 12-04 11/09/2011

Audit of Earned Education 

Awards Resulting from 

Compelling Personal 

Circumstances

Rec. No. 3(c): Implement monitoring controls requiring 

a secondary level of review of each approved partial 

education award. 5

OIG - 13-06 06/06/2013

Agreed-Upon Procedures for 

Corporation for National and 

Community Service Grants 

Awarded to Edna McConnell 

Clark Foundation 

Rec. No. 1(c): Revise the Frequently Asked Questions 

for National Service Criminal History Checks to require 

searches to be conducted for employees with maiden, 

married or former married names. 5

OIG - 14-09 06/20/2014

Audit of Blanket Purchase 

Agreements for Professional 

Consulting Services 

Rec. No. 2: A central review committee (including a 

representative of the Office of Procurement Services) 

approve any consulting projects that exceed preestablished

cost thresholds. 5

OIG - 17-05 12/5/2016

Evaluation of the National 

Civilian Community Corps 

(NCCC) Program

Rec. No. 1(a): Increase impact of national service by 

targeting resources cost-effectively; scale back NCCC 

and scale up other programs that perform 

same/comparable activities. 5

OIG - 17-05 12/5/2016

Evaluation of the National 

Civilian Community Corps 

(NCCC) Program

Rec. No. 1(b): Determine optimal size of NCCC based 

on factors in report and reduce/eliminate activities that 

can be performed by other CNCS programs at lower 

cost. 5

OIG - 17-05 12/5/2016

Evaluation of the National 

Civilian Community Corps 

(NCCC) Program

Rec. No. 1(c): Work with Congress to reprogram funds 

from NCCC to other CNCS programs with comparable 

activities, to multiply effects of national service 5

OIG - 17-05 12/5/2016

Evaluation of the National 

Civilian Community Corps 

(NCCC) Program

Rec. No. 1(d): Enhance capacity of A-DRTs to deploy 

rapidly for disaster response. 5

OIG - 17-05 12/5/2016

Evaluation of the National 

Civilian Community Corps 

(NCCC) Program

Rec. No. 1(e): Limit types of projects undertaken by 

NCCC for activities that can be performed by other 

CNCS programs and track the time devoted thereto. 5

OIG - 17-05 12/5/2016

Evaluation of the National 

Civilian Community Corps 

(NCCC) Program

Rec. No. 2(a): Treat FEMA and NCCC separately for 

purposes of achieving 50 participation by individuals 

from disadvantaged circumstances. 5
86

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG - 17-05 12/5/2016

Evaluation of the National 

Civilian Community Corps 

(NCCC) Program

Rec. No. 2(b): Develop comprehensive risk-based 

enrollment and retention strategy that includes 

identifying the characteristics that make individuals, 

including those from disadvantaged circumstances, 

successful; develop interview and application questions 

to identify those individuals. 5

OIG - 17-05 12/5/2016

Evaluation of the National 

Civilian Community Corps 

(NCCC) Program

Rec. No. 2(f): Improve data on members from 

disadvantaged circumstances by looking at zip codes of 

residence, schools attended, receipt of public 

assistance in recent past, to reduce dependence on 

recruitment partners as only source of

information. 5

OIG - 17-05 12/5/2016

Evaluation of the National 

Civilian Community Corps 

(NCCC) Program

Rec. No. 2(h): Inform recruiting partners of their high 

NCCC attrition rates so they can take appropriate 

action. 5

OIG - 17-05 12/5/2016

Evaluation of the National 

Civilian Community Corps 

(NCCC) Program

Rec. No. 2(i): Develop a policy that limits recruitment of 

members from other Federal programs. 5

OIG - 17-05 12/5/2016

Evaluation of the National 

Civilian Community Corps 

(NCCC) Program

Rec. No. 2(j): Identify community 

organizations/activities likely to engage highly 

motivated youths and families from disadvantaged 

circumstances (faith-based, immigrant, athletic 

programs, etc.) and recruit from those. Consider pilot 

with Baltimore Archdiocese or charter schools serving

target populations. 5

OIG - 17-05 12/5/2016

Evaluation of the National 

Civilian Community Corps 

(NCCC) Program

Rec. No. 2(l): Identify the support that would increase 

retention and provide it. Engage Foster Grandparents 

and other local community groups to provide support. 5

OIG - 17-05 12/5/2016

Evaluation of the National 

Civilian Community Corps 

(NCCC) Program

Rec. No. 2(n): Set program and campus recruitment 

and retention goals. 5

OIG - 17-05 12/5/2016

Evaluation of the National 

Civilian Community Corps 

(NCCC) Program

Rec. No. 2(o): Develop granular information regarding 

root causes of attrition with better exit interviews of 

members and interviews of peers, sponsors and 

campus leaders; use the information for recruiting, 

selection and support. 5

OIG - 17-05 12/5/2016

Evaluation of the National 

Civilian Community Corps 

(NCCC) Program

Rec. No. 2(p): Right-size NCCC and grow the program 

only after enrollment and retention have improved 

above a predetermined level 5

OIG - 17-05 12/5/2016

Evaluation of the National 

Civilian Community Corps 

(NCCC) Program

Rec. No. 3(a): Collect timely, objective, substantive 

feedback from sponsors, measured against objective 

outcomes, with results broken out by campus. 5

OIG - 17-05 12/5/2016

Evaluation of the National 

Civilian Community Corps 

(NCCC) Program

Rec. No. 4(a): Establish policies/procedures that give 

greater weight to proximity and travel costs for disaster 

projects, i.e., where possible, send the nearest team. 5

OIG - 17-05 12/5/2016

Evaluation of the National 

Civilian Community Corps 

(NCCC) Program

Rec. No. 4(b): Expect that nearest teams will respond to 

a disaster and that disaster response takes priority over 

other projects. 5

OIG - 17-05 12/5/2016

Evaluation of the National 

Civilian Community Corps 

(NCCC) Program

Rec. No. 5(b): Connect NCCC alumni to non-profits in 

their home communities, to leverage the valuable 

training and experience provided by NCCC. 5
87

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG 

Management 

Challenges 12/7/2016

Modernizing Information 

Technology

Rec. No. 4: Ensure careful management and close 

oversight by senior executives of the $43 million Grants 

and Member Management Modernization program, 

particularly because of the high-risk nature of this 

venture; the CNCS Office of Information Technology's 

lack of experience managing projects of this complexity 

and magnitude; the urgent need for better IT to support 

grant management; the amounts at risk; the lengthy 

delays already incurred; the expenditure of one third of 

the total estimated cost long before completing Phase 

1; and the lack of any planned delivery dates for Phases 

2 and 3. 5

OIG 

Management 

Challenges 11/3/2016

NACHC Prohibited Activities: 

Missed Opportunities

Rec. No. 2: Identify all grantees and subgrantees whose 

service activities involve providing healthcare to women 

and girls of childbearing age, as well as those with 

service activities directed at education or mentoring of 

girls and young women middle school-aged and above 

and determine whether they have engaged in abortionrelated prohibited activities within a pre-determined 

period. 5

OIG 

Management 

Challenges 11/3/2016

NACHC Prohibited Activities: 

Missed Opportunities

Rec. No. 3: Conduct similar risk assessments, 

identification of at-risk grantees, communications and 

targeted monitoring for other prohibited activities. 5

OIG 

Management 

Challenges 11/3/2016

NACHC Prohibited Activities: 

Missed Opportunities

Rec. No. 4: Identify any other factors that may increase 

the risk of individual prohibited activities and use that 

information for targeted education, training and 

monitoring as appropriate. 5

OIG 

Management 

Challenges 11/3/2016

NACHC Prohibited Activities: 

Missed Opportunities

Rec. No. 6: Enhance the capacity of eGrants to store 

and search critical emails; institutionalize policies and 

procedures to allow POs and GOs to capture key emails 

in eGrants; and develop criteria for identifying emails to 

be captured. 5

OIG 

Management 

Challenges 11/3/2016

NACHC Prohibited Activities: 

Missed Opportunities

Rec. No. 7: CNCS’s to-be-developed Enterprise Risk 

Management strategy and planning include a 

component for specific prohibited activities, 

commensurate with magnitude of the risk, including the 

reputational and political risk to

CNCS. 5

OIG 

Management 

Challenges 11/3/2016

NACHC Prohibited Activities: 

Missed Opportunities

Rec. No. 8: Accelerate the development of a more 

focused, targeted and risk-based model and approach 

to all grant monitoring including continuous assessment 

of the effectiveness of CNCS'S grant risk assessments 

and

monitoring. 5

OIG 

Management 

Challenges 11/3/2016

NACHC Prohibited Activities: 

Missed Opportunities

Rec. No. 9: Without waiting for the development of a 

comprehensive risk-based monitoring strategy, develop 

and implement monitoring strategies for specific 

prohibited activities that can be conducted frequently, 

do not depend on site visits and provide a meaningful 

opportunity for prompt detection of violations or red 

flags, including searches of social media sites and 

surveys of members in accessible language, using the 

MyAmeriCorps Portal. 5
88

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG 

Management 

Challenges 11/3/2016

NACHC Prohibited Activities: 

Missed Opportunities

Rec. No. 10: Assess during the grant application 

process whether an applicant is at particular risk for one 

or more specific prohibited activities. If so, CNCS 

should require that the grantee develop customized

ways to address compliance with that prohibition, 

including detection controls. The Corporation should 

incorporate the resulting information into the 

monitoring plan and target CNCS monitoring activities 

accordingly and assess the effectiveness of the

measures taken by the grantee. 5

OIG - 18-03 12/18/2017

FY 2017 Federal Information 

Security Modernization Act 

Evaluation of the CNCS

Rec. No. 25: Ensure the CNCS GSS Information System 

Owner establishes and enforces the policy for mobile 

devices that do not connect to the CNCS GSS to include 

usage restrictions, configuration and connection 

requirements, and

implementation guidance. (New) 2

OIG - 18-03 12/18/2017

FY 2017 Federal Information 

Security Modernization Act 

Evaluation of the CNCS

Rec. No. 26: Ensure the facilities implement the 

following in regards to protection of mobile devices. 

Enforce the prohibition of displaying passwords in 

public view

• Require the use of passwords on mobile computer 

assets for all users

• Change passwords and re-image IT assets upon the 

separation of the previous user

• Monitor Team Lead laptops for compliance with 

security updates and antivirus signatures

• Prohibit the use of non-governmental CNCS issued 

email accounts

• Configure cell phones to require the enabling of 

security

functions 2

OIG - 18-03 12/18/2017

FY 2017 Federal Information 

Security Modernization Act 

Evaluation of the CNCS

Rec. No. 27: Ensure the facilities implement the 

following in regards to protection of mobile devices:

• Require the use of passwords on mobile computer 

assets for all users

• Change passwords and re-image IT assets upon the 

separation of the previous user

• Prohibit the use of non-governmental CNCS issued 

email

accounts 2

OIG 18-07 3/19/2018

Audit of Corporation for 

National And Community 

Service Grants Awarded to 

Mayor's

Fund to Advance New York 

City

Rec. No 2(a): Disallow and recover $1,663,952 in 

Federal costs awarded to Madison; 5

OIG 18-12 6/5/2018 VISTA Program Evaluation

Rec. No. 2: CNCS VISTA should develop a standard for 

capturing capacity building and measuring 

sustainability during

and after the VISTA project is completed. 5

OIG 18-12 6/5/2018 VISTA Program Evaluation

Rec No. 5: VISTA should specifically measure the 

effectiveness of the policy allowing VISTA members to 

take classes while serving in the VISTA program. CNCS 

VISTA should build performance measures into all 

policy/procedure changes as a means to evaluate 5
89

Report No. Date Issued Report Title Recommendation

Status 

Code

overall effectiveness of the change and allow for 

continuous process improvement.

Management 

Alert 6/26/2018

Final Management Alert: 

Serious Weaknesses in 

National Civilian Community 

Corps Recruiting Contract May 

Jeopardize Program Success

Rec No. 2: Promptly undertake a new procurement, 

with clear objectives, statement of work, experience and 

professional attributes and deliverables which is 

structured as a performance-based contract, with 

metrics tied to recruitment of applicants who meet the 

program criteria, meet the diversity requirements and 

successfully complete

their terms 5

Management 

Alert 6/26/2018

Final Management Alert: 

Serious Weaknesses in 

National Civilian Community 

Corps Recruiting Contract May 

Jeopardize Program Success

Rec No. 3: Assign a COR who has strong recruitment 

knowledge and experience to effectively manage and 

oversee this contract 5

OIG 18-13 08/20/2018

Agreed-Upon Procedures for 

Corporation Grants Awarded 

SerVermont

Rec No. 2(d): Disallow and, if already used, recover 

education awards made to members who did not serve 

the minimum required service hours. 5

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.1b.: Verify that the Commission complies 

with its program-monitoring procedures by: 

Reviewing the annual subgrantee risk assessments, 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service Rec. No.1b.: Reviewing completed monitoring reports, 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.1b.: Reviewing monitoring tools for all 

of the Commission’s subgrantees, and 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.1b.: Documenting that it performed 

all such procedures. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.1c: Verify that the Commission complies 

with its financial monitoring procedures for 

ensuring that its subgrantees comply with Single 

Audit requirements and that these procedures 

include: Identifying all subgrantees that have 

Corporation expenditures for each State fiscal 

year and determining which of the subgrantees 

underwent Single Audits

of the expenditures; 2
90

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.1c: Reviewing the audit reports for findings that 

affect Corporation grants to determine if the 

Commission must adjust its records; 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.1c: Reconciling subgrantee Schedule of 

Expenditures of Federal Awards (SEFA) expenditures 

for Corporation grants to Commission payments to the 

subgrantees to determine if the Commission must 

adjust its records; 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.1c: Determining if subgrantees accurately 

presented AmeriCorps and other Corporation 

awards on their SEFA schedules; and, 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.1c: Retaining documentation of 

subgrantee audit report reviews. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.1d: Review documentation of the 

Commission’s subgrantee reviews to verify that 

the Commission has implemented effective 

procedures for reviewing subgrantee Single Audit 

reports. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.2a.: Provide additional guidance and 

instruction to the Commission regarding applicable 

CFR timekeeping regulations. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.2b.: Verify that the Commission has 

implemented timekeeping processes and procedures 

that are consistent with the CFR timekeeping 

requirements. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.2c.: Verify that the Commission maintains 

timesheets or time certifications that include accounting 

for total activities worked on by employees. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.2d.: Calculate and recover the appropriate 

amount of disallowed costs based on the costs 

questioned and require that the Commission adjusts 

its FFR for the disallowed costs. 2
91

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.2e.: Monitor the Commission’s matching 

requirements on these awards; at the end of the grant, 

determine whether the Commission met the match 

requirements. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.3a.: Provide the Commission with additional 

guidance and instruction regarding the 

documentation requirements in Federal cost 

principles, administrative requirements, and CFR 

regulations. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.3b.: Verify that the Commission 

instructed its subgrantees regarding the 

documentation requirements in Federal cost 

principles, administrative requirements, and CFR 

regulations. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.3c.: Verify that the Commission conducts 

financial monitoring of subgrantee Federal and match 

costs and that it ensures the costs are: Adequately 

documented. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service Rec. No.3c.: Charged to the correct project. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.3c.: Allocable to the Corporation’s grant 

awards, including documentation of the allocation 

methodology. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service Rec. No.3c.: Incurred during the grant period. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.3c.: Included in the approved or amended 

budgets. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.3c.: Allowable in accordance with 

applicable cost principles. 2
92

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service Rec. No.3c.: Verifiable from recipient records. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.3c.: Not included as contributions for 

any other Federally assisted program. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.3c.: Not paid by the Federal 

government under another award, except where 

authorized by Federal statute. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.3d.: Monitor the Commission matching 

requirements on these awards; at the end of the grant, 

determine whether the Commission met the match 

requirements. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.3e.: Verify that the Commission monitored 

subgrantee matching requirements on these awards 

and, at the end of the grant, determine whether each 

subgrantee met the match requirements. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.3f.: Calculate and recover the appropriate 

amount of disallowed costs and related 

administrative costs based on costs questioned and 

require the Commission to adjust its FFR for the 

disallowed costs. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.4a.: Provide additional guidance and 

instruction to the Commission regarding applicable 

CFR regulations for financial management systems 

and record retention. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.4b.: Verify that the Commission has 

procedures to reconcile Federal and match costs 

reported on FFRs submitted to the Commission to 

Federal and match costs reported in the supporting 

accounting records and that the Commission has 

procedures to retain documentation supporting the 

Federal and match costs reported on the FFRs. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.4c.: Verify that the subgrantees’ financial 

monitoring procedures and tools include 

procedures to ensure that subgrantees reconcile 

Federal and match costs reported on reimbursement 

requests submitted to the Commission to Federal 

and match costs reported in the supporting accounting 

records. 2
93

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.4d.: Review subgrantee site visit monitoring 

reports, completed subgrantee-monitoring tools, 

and subgrantee reconciliations to verify that all 

of the Commission’s subgrantees have 

implemented controls to reconcile Federal and match 

costs. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.4e.: Monitor the Commission’s matching 

requirements on these awards; and at the end of 

the grant, determine whether the Commission met the 

match requirements. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.4f.: Verify that the Commission monitored 

subgrantee matching requirements for these awards 

and, at the end of the grant, determine whether each 

subgrantee met the match requirements. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.4g. : Calculate and recover the appropriate 

amount of disallowed costs and related 

administrative costs based on costs questioned and 

require the Commission to adjust its FFR for the 

disallowed costs. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.5a.: Ensure that the Commission is 

requiring its subgrantees to comply with Alternate 

Search Procedures. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.5b.: Verify that the Commission’s site visit 

monitoring tool includes procedures for ensuring 

that subgrantees: Implement and maintain written 

procedures and a formal process for documenting 

the verification of member and grant- funded staff 

identities against a government-issued photo 

identification. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.5b.: Conduct State criminal registry, FBI, 

and NSOPW searches on grant-funded staff and 

members. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.5b.: Maintain documentation to 

support these searches and the dates the searches 

were initiated. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.5b.: Conduct nationwide NSOPW searches 

using the correct member and staff names. 2
94

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.5c.: Review subgrantee site visit monitoring 

reports and completed subgrantee-monitoring tools to 

verify that the Commission has implemented the above 

recommendation and that subgrantees are complying 

with the procedures. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.5d.: Monitor the Commission’s matching 

requirements on these awards; at the end of the grant, 

determine whether the Commission met the match 

requirements. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.5e.: Verify that the Commission monitored 

subgrantee matching requirements on these awards 

and, at the end of the grant, determine whether each 

subgrantee met the match requirements. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.5f. : Calculate and recover the appropriate 

amount of disallowed costs and related 

administrative costs based on costs questioned and 

require the Commission to adjust its FFR for the 

disallowed costs. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.6a.: Verify that the Commission 

provided the subgrantees with guidance and 

instruction about the requirements for end-of-term 

evaluations. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.6b.: Verify that the Commission’s programmonitoring procedures for end-of-term evaluations 

include procedures for ensuring that: Subgrantees 

complete evaluations for all members and retain 

documentation of the evaluations. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.6b.: All members sign and date their 

evaluations. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.6b.: All supervisors sign and date the 

relevant evaluations. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.6b.: Evaluations include an assessment of 

whether the member has completed the required 

number of hours to be eligible for an education 

award. 2
95

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.6c.: Review the Commission’s subgrantee 

site visit reports, completed subgranteemonitoring tools, and subgrantee end-of-term 

evaluations to verify that the Commission has 

properly implemented its procedures for member 

evaluations. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.6d.: Disallow and recover the appropriate 

amount of education awards based on our questioned

amounts. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.6e. : Calculate and recover the appropriate 

amount of disallowed costs and related 

administrative costs based on costs questioned and 

require the Commission to adjust its FFR for the 

disallowed costs. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.7a.: Provide the Commission with guidance on 

creating policies to address offsite member activities 

and increases in member service hours at the end 

of the member’s service term. The policies should 

address controls for member activities, including: 

Obtaining approvals from subgrantee supervisors 

before members perform service offsite or at

home. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.7a.: Recording and documenting service 

hours on member timesheets for offsite service 

performed at night, on weekends, on holidays, and on 

other days when the member’s service site is closed. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.7a.: Documenting member service activities 

performed at night, on weekends, on holidays, and 

on other days when the service sites are closed, either 

by including descriptions of the activities on the 

member’s timesheet or by maintaining daily activity 

logs describing the duties performed. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.7b.: Verify that the Commission provided all 

of its subgrantees with guidance and 

instruction regarding: Increases in member service 

hours at the end of the member’s service term. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.7b.: Offsite member service activities 

performed at night, on weekends, on holidays, and on 

other days when the member host site is closed. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.7c.: Verify that the Commission’s program 

monitoring includes procedures for ensuring 

that: Members at subgrantee sites document 

service activities performed, either by recording the 

activities in the comments section of the electronic 2
96

Report No. Date Issued Report Title Recommendation

Status 

Code

timesheet or by maintaining daily activity logs 

describing the duties performed.

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.7c.: Programs have written policies 

describing the circumstances in which it is necessary for 

members to perform offsite service hours at night, on 

weekends, and on holidays, as well as for describing 

the program’s method of verifying that the members 

served the hours. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.7d.: Review the Commission’s subgrantee 

site visit monitoring reports and completed 

subgrantee-monitoring tools to verify that the 

Commission has properly implemented monitoring 

procedures to review irregular or unusual increases in 

member service hours at the end of the member’s 

service term and to review member service 

activities performed

offsite. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.7e.: Disallow and, if already used, recover 

education awards made to members who did not 

serve the minimum required service hours. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.8a.: Verify that the Commission confirms 

that its subgrantees modify their electronic 

timekeeping software to prevent early certifications. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.8b.: Verify that the Commission 

provides its subgrantees with guidance and 

instruction regarding procedures for member 

timekeeping. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.8c.: Verify that the Commission’s programmonitoring procedures include procedures to confirm 

that: 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.8c.: Hours certified in the Portal for members at 

each of its subgrantee sites are accurately supported by 

timesheets. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.8c.: Members and supervisors at each 

subgrantee site do not sign member timesheets 

until the members have completed their service for 

the period. 2
97

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.8d.: Review the Commission’s subgrantee 

site visit monitoring reports and completed 

subgrantee-monitoring tools to verify that the 

Commission has properly implemented monitoring 

procedures for member timesheets. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.8e.: Disallow and, if already used, recover 

education awards made to members who did not 

serve the minimum required service hours. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.9a.: Verify that the Commission 

provides the subgrantees with guidance and 

instructions regarding Corporation requirements 

concerning compelling personal circumstances and 

the adequate documentation thereof. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.9b.: Require the Commission to provide a 

secondary level of review for members exited for 

compelling personal circumstances, ensuring that 

the subgrantees’ reasons for exiting the members 

meet AmeriCorps requirements and are adequately 

documented. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.9c.: Disallow and, if already used, recover 

education awards made to members who did not 

meet AmeriCorps requirements for compelling 

personal circumstances or whose compelling personal 

circumstances were not adequately documented. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.9d.: Revise the regulations for compelling 

personal circumstances to include a requirement to 

obtain a doctor’s note when members are unable to 

complete their service term due to illness. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.10a.: Ensure that the Commission has 

monitoring procedures in place to be sure that 

subgrantees correctly define member living allowances 

in member agreement forms, submit PERs in 

accordance with internal reporting requirements, 

and verify that all members sign member service 

agreement forms. 2

OIG-19-05 03/12/2019

Agreed-Upon Procedures of 

Corporation for National and 

Community Service Grants 

Awarded to the North Carolina 

Commission on Volunteerism 

and Community Service

Rec. No.10b.: Review subgrantee site visit 

monitoring reports and completed subgrantee 

monitoring tools to verify that the Commission has 

implemented the above recommendation and that 

subgrantees are complying with the requirements 2

OIG-19-06 3/12/2019

Agreed-Upon Procedures 

(AUP) review of AmeriCorps 

grant funds to Serve Indiana

Rec. No. 11: Recover the $43,626 in questioned 

Federal costs and $19,390 in education awards and 

address any impact to Federal costs of the $33,720 in 

questioned match costs for American Red Cross of 

Indiana for grant No. 15ACHIN001. 5
98

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-19-08 5/28/2019

Agreed-Upon Procedures for 

Corporation for National and 

Community Service Grants 

Awarded to the Serve Guam 

Commission

Rec. No. 7: Require that SGC provide Sanctuary 

with the requirements of an adequate financial 

management system and ensure that Sanctuary 

implements an adequate system. The documentation 

provided should include guidance on how to 

determine the allowability of grant costs claimed 

and accounting for both Federal and match costs. 2

OIG-19-08 5/28/2019

Agreed-Upon Procedures for 

Corporation for National and 

Community Service Grants 

Awarded to the Serve Guam 

Commission

Rec. No. 11: Require Serve Guam Commission to 

submit an updated Financial Federal Report for the 

14AH award that removes the $18,761 of questioned 

match costs. 2

OIG-19-08

5/28/2019

AgreedUpon 

Procedures 

for 

Corporation 

for National 

and 

Community 

Service 

Grants 

Awarded

to the Serve 

Guam 

Commission

Agreed-Upon Procedures for 

Corporation for National and 

Community Service Grants 

Awarded to the Serve Guam 

Commission

Rec. No. 18: Require SGC, as part of its subgrantee 

monitoring processes, to perform periodic testing of 

subgrantees’ other direct costs to ensure that they 

incurred and claimed all costs in accordance with grant 

provisions, laws, and regulations. 2

OIG-20-01 

and 20-02

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements and National 

Service Trust Fund Financial 

Statements

Rec. No. 2: Provide training to CNCS officials 

participating in the entity-level control assessment to 

ensure that they have a full understanding of the 

internal control principles and how these principles 

relate to their operations. The training shall also 

address how the outstanding audit 

recommendations concerning their operations 

should be considered when assessing the entitylevel controls. (new) 6
99

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-20-01 

and 20-02

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements and National 

Service Trust Fund Financial 

Statements

Rec. No. 8: Update CNCS’s Standard Operating 

Procedure: Statement on Standards for Attestation 

Engagements (SSAE) 18 Report Review to explain 

how CNCS will address the SSAE

18 audit reporting gaps for its external systems’ 

service providers and establish time requirement for 

conducting the SSAE 18 report reviews. (new) 6

OIG-20-01 

and 20-02

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements and National 

Service Trust Fund Financial 

Statements

Rec. No. 9: Establish a process to maintain 

executed agreements with Federal trading partners 

and track all associated costs against the interagency agreements from inception until the 

agreement close-out. (new) 6

OIG-20-01 

and 20-02

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements and National 

Service Trust Fund Financial 

Statements

Rec. No. 14: Complete its efforts to be fully compliant 

with the Office of Management and Budget 

Circular No. A-11, Preparing, Submitting, and 

Executing the Budget. (repeat) 6
100

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-20-01 

and 20-02

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements and National 

Service Trust Fund Financial 

Statements

Rec. No. 15: Provide mandatory training to CNCS 

accounting staff on the proper use of object class, 

sub general ledger accounts, and 

document/transaction types on all obligation and 

expense transactions. (repeat) 6

OIG-20-01 

and 20-02

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements and National 

Service Trust Fund Financial 

Statements

Rec. No. 17: Strengthen coordination between 

Accounting and Financial Management Services and 

the Office of Budget to ensure that transactions are 

recorded accurately and timely. (modified repeat) 2

OIG-20-01 

and 20-02

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements and National 

Service Trust Fund Financial 

Statements

Rec. No. 21: Complete the Trust Accounting 

Handbook to clearly reflect the assumptions used in 

the Trust Obligation and Liability Model and the 

Monthly Obligation and Liability Calculator, 

including establishing control activities; finalize 

materiality thresholds applied; update accounting 

transactions, and clearly identify periods when 

adjustments will be made regardless of materiality. 

(new) 2
101

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-20-01 

and 20-02

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements and National 

Service Trust Fund Financial 

Statements

Rec. No. 22: Develop for a more standardized, 

secure, and automated method to estimate the Trust 

obligations and Trust Service Award Liability that 

ensures minimal human errors. As part of the 

ongoing CNCS’s transition to shared service, 

coordinate with the service provider to determine 

methods that would enhance the security and 

quality of the existing

estimation models. (new) 2

OIG-20-01 

and 20-02

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements and National 

Service Trust Fund Financial 

Statements

Rec. No. 23: Strengthen controls to ensure the Trust 

modeling is performed by trained personnel to: 2

OIG-20-01 

and 20-02

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements and National 

Service Trust Fund Financial 

Statements

Rec. No. 23(a): Conduct detailed analysis and 

validation of data sources. 2
102

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-20-01 

and 20-02

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements and National 

Service Trust Fund Financial 

Statements

Rec. No. 23(b): Review and ensure the 

reasonableness of assumptions used and 

document the rationale behind estimation 

assumptions. 2

OIG-20-01 

and 20-02

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements and National 

Service Trust Fund Financial 

Statements

Rec. No. 23(c) : Consider changes in conditions or 

programs that require further research and 

analysis. Update the assumptions when necessary. 2

OIG-20-01 

and 20-02

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements and National 

Service Trust Fund Financial 

Statements

Rec. No. 23(d): Compare estimates with subsequent 

results to assess the reliability of the assumptions 

and data used to develop estimates. 2
103

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-20-01 

and 20-02

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements and National 

Service Trust Fund Financial 

Statements

Rec. No. 24: Document and implement policies and 

procedures to include the following: 2

OIG-20-01 

and 20-02

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements and National 

Service Trust Fund Financial 

Statements

Rec. No. 24(a): Establish a thorough and robust quality 

control process to ensure that the Trust Obligation and 

Liability Model (TOLM) and Monthly Obligation 

and Liability Calculator (Calculator) are reviewed by 

qualified CNCS personnel prior to relying on its 

outputs to record transactions. All errors identified 

for which management ultimately decided against 

making updates to the TOLM or Calculator 

should be documented along with an explanation as 

to how management arrived at the final decision; 2

OIG-20-01 

and 20-02

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements and National 

Service Trust Fund Financial 

Statements

Rec. No. 24(b): Perform monthly reviews and 

reconciliations of the recorded new and outstanding 

obligations to ensure the accounting information is 

valid and proper; 2
104

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-20-01 

and 20-02

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements and National 

Service Trust Fund Financial 

Statements

Rec. No. 24(c) : Review obligation amounts to ensure 

amounts accurately reflect the status of the obligation; 2

OIG-20-01 

and 20-02

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements and National 

Service Trust Fund Financial 

Statements

Rec. No. 24(d): Review obligations to verify that 

amounts, timeframe (i.e., grant dates are correctly 

reflected in the obligation); 2

OIG-20-01 

and 20-02

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements and National 

Service Trust Fund Financial 

Statements

Rec. No. 24(e) : Ensure obligations are sufficiently 

supported (i.e., by documentary evidence); and 2
105

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-20-01 

and 20-02

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements and National 

Service Trust Fund Financial 

Statements

Rec. No. 24(f): Perform complete reconciliations 

of all outstanding obligations monthly, and ensure any 

discrepancies identified are promptly researched and 

resolved. (repeat) 2

OIG-20-01 

and 20-02

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements and National 

Service Trust Fund Financial 

Statements

Rec. No. 25: Coordinate with the Office of the 

Chief Risk Officer (OCRO) to properly identify the 

National Service Trust Fund’s financial reporting risks 

and incorporate those risks into the OCRO’s annual 

testing of key controls. (modified repeat) 2

OIG-20-01 

and 20-02

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements and National 

Service Trust Fund Financial 

Statements

Rec. No. 26: Develop a succession plan to ensure the 

required expertise is available in anticipation of 

planned employee turnover, particularly with 

respect to the complex trust calculations. CNCS 

needs to: 2
106

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-20-01 

and 20-02

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements and National 

Service Trust Fund Financial 

Statements

Rec. No. 26(a): Train, mentor, and work to retain 

qualified employees; 2

OIG-20-01 

and 20-02

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements and National 

Service Trust Fund Financial 

Statements

Rec. No. 26(b): Cross-train employees so that 

knowledge of the model will reside with multiple staff 

rather than with one person; and 2

OIG-20-01 

and 20-02

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements and National 

Service Trust Fund Financial 

Statements

Rec. No. 26(c) : Implement a peer review process to 

carry out the necessary quality control reviews of the 

Trust Obligation and Liability Model and the 

Monthly Obligation and Liability Calculator. (repeat) 2
107

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 27: Coordinate with the program and grant 

officers to gather and analyze key grant programs’ 

(AmeriCorps State and National and Senior Corps) 

historical data and the grantees’ spending pattern to 

develop the following key factors for grant accrual 

estimation: 2

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 27(a): Percentage of CNCS grantees who 

drawdown funds in advance versus those on a 

reimbursable basis and their related grant amounts to 

its grant spending as a whole. If different key 

programs have different spending patterns, 

perform this analysis at the program level; 2

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 27(b): An inventory of relevant and 

reliable grant data to be used for the grant 

accrual assumptions and documentation to support 

what data is considered relevant and reliable; 2
108

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 27(c) : Grantees' incurred but not 

reported (IBNR) reporting pattern from when the 

expenses have been incurred to the time those 

expenses are included the grantees' Federal Financial 

Reports (FFR). Grantee surveys may be conducted to 

confirm the reasonableness of an IBNR estimate 

methodology. When alternative procedures are used, 

management should provide its data-based analysis to 

validate its assertion; and 2

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 27(d) : Post-accrual analysis to compare the 

accrual (without the IBNR) and the expenditures 

reported in the FFRs for the same quarter. 

Thresholds should be established and documented 

based on materiality and the degree of risk that 

management is willing to accept. When grantees' 

reported spending pattern deviates from its 

methodology, an analysis should be performed to 

determine whether any deviation is acceptable or 

the methodology should be further refined to reflect 

the actual grantees' reported expenditure pattern.

(modified repeat) 2

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 28: Revise and implement policies and 

procedures for the grant accrual methodology so that: 2
109

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 28(a): A validation process is 

established for management to verify the accuracy 

of the grant accrual, so that management can make 

any necessary adjustments to improve the precision of 

the grant accrual and to account for grant advances 

and payables to ensure the resulting amounts are 

materially consistent with grantees’ drawdown and

spending patterns; 2

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 28(b): It addresses how the calculations are 

used to arrive at the Grants Payable and Advances to 

Other line items in the financial statements. (modified 

repeat) 2

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 30: Centralize the storage of all 

procurement documents in contract files and 

maintain them electronically. (repeat) 6
110

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 31: Strengthen internal control to ensure 

procurement documents are properly approved and 

retained. (repeat) 2

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 32: Analyze procurement undelivered orders 

balances quarterly to verify that balances are still valid 

for those without financial activities for an extended 

period. (repeat) 2

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 33: Research, resolve and document the 

disposition of any abnormal undelivered orders 

transactions/balances. (repeat) 2
111

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 34: Correct the financial system’s posting 

logic to ensure all future transactions are 

recorded properly in accordance with United 

States Standard General Ledger. (repeat) 6

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 35: Document the accounts payable 

accrual methodology to include the recognition and 

reporting of the incurred but not reported. The 

methodology should also document key controls 

related to review and approval process of the accrual 

estimation; materiality and how it is applied; 

reviewing, approving, and recording of invoices 

prior to processing payments; inputs to be used in 

the validation; consideration of payment types; and 

the basis for including or excluding typical factors in 

estimating accruals, such as period of performance, 

type of contract, billing patterns, and others.

(modified repeat) 2

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 36: Conduct validation assessment of 

amounts accrued for the incurred but not reported on 

a periodic basis. As part of the validation, CNCS should 

consider the following: 2
112

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 36(a): Subsequent activities against the 

amount estimated to determine the level of precision in 

the estimation; 2

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 36(b): Trend the validation results and 

adjust the incurred but not reported estimation 

process to address any recurring significant 

fluctuations; and 2

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 36(c) : Update the incurred but not 

reported estimation process as necessary to reflect 

changes in payment patterns. (repeat) 2
113

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 37: Evaluate the materiality thresholds 

used in the accrual estimation to ensure it is 

appropriate to prevent misstatements. The 

materiality threshold used should be appropriate 

that, in the aggregate, identified misstatements 

would not rise to a level that will significantly 

impact management’s assertions on the financial 

statements. (new) 2

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 38: Implement controls to ensure that 

transactions interfaced from eGrants are reflected in 

Momentum for the correct amounts, accounts, and 

number of transactions. (new) 2

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 40: Update AmeriCorps policy to recognize 

and record capitalized costs in the period incurred. 2
114

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 41: Update CNCS policy to include 

requirements for compliance with accounting 

standards; track direct labor and other indirect costs, 

including hours, worked and payroll costs dedicated 

to existing and new software-in-development 

projects; track and amortize tenant improvement 

costs in accordance with the lease agreement. (new) 2

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 42: Review the GMM contract status to ensure 

proper and timely deobligation of any 

remaining unliquidated obligations that are no longer 

needed. (new) 6

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 43: Consult with the future shared service 

provider and other stakeholders to determine the 

feasibility of procuring and using project management 

software to track project costs from the inception to 

completion. The results of the analysis should be 

documented and made readily available. (new) 2
115

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 44: Establish and implement periodic 

training on capitalization accounting standard, and 

CNCS Capitalization Policy for accounting, program, 

Office of Facility Support Services, and information 

technology staff. (new) 2

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 46: Determine the root cause behind the 

differences noted in the Undelivered Orders balance 

between Momentum and the Undelivered Orders 

balance derived from the net of grant award amount 

from the Notice of Grant Award and the grant 

expenditures from the Payment Management 

System, and take the appropriate steps in resolving the 

reason behind the variances that are occurring. (new) 2

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 47: Determine the root causes and 

resolve discrepancies in the grant award amounts 

recorded in the NGA in eGrants and in Momentum to 

prevent such differences from occurring in the future. 

(repeat) 2
116

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 48: Determine the root causes and 

resolve expenditure differences between the 

Payment Management System and Momentum. 

(repeat) 2

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 49: Strengthen controls around the review of 

expired grant obligations by ensuring that: 2

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 49(a): All financial, performance and other 

required reports are submitted no later than 90 

calendar days after the end date of the period of 

performance. 2
117

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 49(b): Document justifications for all required 

reports submission extensions granted to the grantee. 

(repeat) 2

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial

Statements

Rec. No. 50: Update the CNCS transaction code 

posting logic for recording grant expenditures to 

comply with the United States Standard General 

Ledger guidance. (repeat) 2

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 51: Establish a requirement for Grant 

Officer/Portfolio Managers to provided documented 

certification that all required grantee information has 

been received, accepted, and documented before the 

grant is closed out. (repeat) 2
118

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 53: Establish a control requiring 

the Grant Officer/Portfolio Manager to provide 

documented certification, upon grant closeout, 

verifying the total award amount to total award 

expenses for the deobligated recovery amount. (repeat) 2

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 54: Determine the cause for the travel cost 

recovery difference to ascertain what corrective action is 

needed and to prevent issues from recurring. (new) 6

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 55: Inform all Grant Officers/Portfolio 

Managers to ensure that a reduction in funding to 

the award of a grant should be documented in 

eGrants which would result in modified Notice of 

Grant Awards. (new) 2
119

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 56: Reconcile the amounts reported in 

Other Liabilities to supporting documents to verify 

that Other Liabilities are supported by valid 

transactions and properly classified. (repeat) 2

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 57: Strengthen financial reporting internal 

controls and ensure that financial statements 

accounting line items are reviewed and reconciled to 

supporting documents prior to recording. The 

internal control activities should ensure proper 

posting of Member Payroll related liabilities on the 

Balance

Sheet. (modified repeat) 2

OIG-20-01 

and 20-02

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements and National 

Service Trust Fund Financial 

Statements

Rec. No. 58: Develop a multi-year strategy 

to better strategically prioritize and allocate 

resources to address the new and continuing 

weaknesses identified and work towards automation, 

continuous monitoring and consistent application of 

controls. (repeat) 2
120

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-20-01 

and 20-02

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements and National 

Service Trust Fund Financial 

Statements

Rec. No. 59: Enforce the agency-wide information 

security program across the enterprise and 

improve performance monitoring to ensure controls 

are operating as intended at all facilities. (repeat) 2

OIG-20-01 

and 20-02

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements and National 

Service Trust Fund Financial 

Statements

Rec. No. 60: Strengthen and refine the 

process for communicating CNCS facility-specific 

control deficiencies to CNCS facility personnel, and 

coordinate remediation of the control deficiencies. 

(repeat) 2

OIG-20-01 

and 20-02

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements and National 

Service Trust Fund Financial 

Statements

Rec. No. 61: Strengthen and refine the process for 

holding system owners and information system 

security officers accountable for remediation of 

control deficiencies and ensuring that the 

appropriate security posture is maintained for CNCS 

information systems. (repeat) 2
121

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-20-01 

and 20-02

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements and National 

Service Trust Fund Financial 

Statements

Rec. No. 62: Strengthen and refine the process for 

holding contractors accountable for remediation of 

control deficiencies in CNCS information systems. 

(repeat) 2

OIG-20-01 

and 20-02

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements and National 

Service Trust Fund Financial 

Statements

Rec. No. 63: Implement all detailed recommendations 

in the FY 2019 FISMA Evaluation report. (repeat) 2

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 64: Reconcile the Accounts Receivable 

subsidiary ledger to the general ledger monthly. 

(repeat) 2
122

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 65: Reevaluate the policies and 

procedures for calculating the allowance for 

doubtful accounts. Related policies and procedures 

should include: 2

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 65(a): CFO Office’s staff’s periodic review 

of the accounts receivable aging report, (repeat) 2

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 65(b): Assessment of the collectability of 

outstanding balances based on the age of the debt, 

collections attempted and received thus far and other 

information about the debtor (repeat) 2
123

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 65(c) : Determination for possible write-offs. 

(repeat) 2

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 66: Revise the Allowance for Doubtful 

Accounts methodology to be consistent with the 

Debt Management Policy. (repeat) 2

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 67: Develop a process and proactively 

monitor and follow-up on delinquent accounts 

receivables. Document any procedures performed 

and results reached as part of the follow- up process. 

(new) 2
124

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 68: Track and revise collection efforts based 

on data analysis to understand vendor payment 

characteristics. A reasonable timeframe for write-offs 

should be established for accounts receivable without 

any activity. Once an outstanding receivable is 

deemed uncollectible, it should be written off in 

accordance with management’s established policy. 

Pending

since FY 2018. 2

OIG-20-01

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements

Rec. No. 69: Establish a documented process 

between accounting and the Office of Chief Risk 

Officer (OCRO) to ensure that key controls related 

to the Accounts Receivable cycle are properly 

identified and implemented. These key controls 

should be considered for testing as part of OCRO’s

annual internal control assessments. (new) 2

OIG-20-01 

and 20-02

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements and National 

Service Trust Fund Financial 

Statements

Rec. No. 70: Develop, implement and document 

procedures to identify all CNCS grantees that are 

required to submit single audit reports with their due 

dates. (new) 2
125

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-20-01 

and 20-02

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements and National 

Service Trust Fund Financial 

Statements

Rec. No. 71: Develop, implement and document 

procedures on timely follow-up for those grantees 

whose audits have become past due, and to ascertain 

why report submission was late, when the audit 

report will be submitted to the Federal Audit 

Clearinghouse, and what corrective action has been 

taken to prevent a report submission delay in future. 

(new) 2

OIG-20-01 

and 20-02

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements and National 

Service Trust Fund Financial 

Statements

Rec. No. 72: Develop a practice to capture the 

single audit data to assess the effectiveness of the 

single audit report submission for all its grantees. 

(new) 2

OIG-20-01 

and 20-02

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements and National 

Service Trust Fund Financial 

Statements

Rec. No. 73: Develop, implement and document 

procedures for implementing Office of Budget and 

Management (OMB) approved single audit report 

submission extensions, so that OMB approved 

extension approvals are documented and tracked 

as part of the single audit monitoring process. (new) 2
126

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-20-01 

and 20-02

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements and National 

Service Trust Fund Financial 

Statements

Rec. No. 74: Update the Single Audit Resolution 

Policy to: Reflect the current monitoring process 

to track all audit findings related to CNCS-funded 

grants, and Address CNCS’s responsibilities as the 

cognizant/oversight agency and how these 

responsibilities would be carried out. (new) 2

OIG-20-01 

and 20-02

11-20-2019

Audit of the 

Corporation 

for National 

and 

Community 

Service’s 

Fiscal Year 

2019 

Consolidated 

Financial 

Statements 

and National 

Service Trust 

Fund 

Financial 

Statements

Audit of the Corporation for 

National and Community 

Service’s Fiscal Year 2019 

Consolidated Financial 

Statements and National 

Service Trust Fund Financial 

Statements

Rec. No. 75: Develop and implement procedures to 

monitor the effectiveness of the single audit 

monitoring process in accordance with the Uniform 

Grant Guidance, 2 Code of Federal Regulation 

§200.513 Responsibilities, (a) (3) (iv), related to 

monitoring the effectiveness of single audit findings 

follow-up and the effectiveness of single audits in 

improving grantee accountability and in their use by 

CNCS in making

award decisions. (new) 2

OIG-20-03 01/24/2020

Fiscal Year 2019 Federal 

Information Security 

Modernization Act Evaluation 

of The Corporation for 

National and Community 

Service

Rec. No. 1: Ensure that OIT monitors and promptly 

installs patches and antivirus updates across the 

enterprise when they are available from the vendor. 

Enhancements should include:

Pending Since 2017 3

OIG-20-03 01/24/2020

Fiscal Year 2019 Federal 

Information Security 

Modernization Act Evaluation 

of The Corporation for 

National and Community 

Service

Rec. No. 1(a) : Implement a process to track patching of 

network devices and servers by the defined risk-based 

patch timelines in CNCS policy. 3

OIG-20-03 01/24/2020

Fiscal Year 2019 Federal 

Information Security 

Modernization Act Evaluation 

of The Corporation for 

National and Community 

Service

Rec. No. 1(b) : Replacement of information system 

components when support for the components is no 

longer available from the developer, vendor or 

manufacturer. 3
127

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-20-03 01/24/2020

Fiscal Year 2019 Federal 

Information Security 

Modernization Act Evaluation 

of The Corporation for 

National and Community 

Service

Rec. No. 1(c) : Monitor and record actions taken by the 

contractor to ensure vulnerability remediation for 

network devices and servers is addressed or the 

exposure to unpatchable vulnerabilities is minimized. 3

OIG-20-03 01/24/2020

Fiscal Year 2019 Federal 

Information Security 

Modernization Act Evaluation 

of The Corporation for 

National and Community 

Service

Rec. No. 1(d) : Enhance the inventory process to 

ensure all devices are properly identified and 

monitored. 3

OIG-20-03 01/24/2020

Fiscal Year 2019 Federal 

Information Security 

Modernization Act Evaluation 

of The Corporation for 

National and Community 

Service

Rec. No. 2: Ensure that OIT evaluates if the internet 

connections at the National Civilian Community Corps 

Campuses and Regional Offices are sufficient to allow 

patches to be deployed to all devices within the defined 

risk-based patch timeline in AmeriCorps policy. If the 

internet connections are determined to be inadequate, 

develop and implement a plan to enhance the current 

internet connections. Pending

since FY 2019. 3

OIG-20-03 01/24/2020

Fiscal Year 2019 Federal 

Information Security 

Modernization Act Evaluation 

of The Corporation for 

National and Community 

Service

Rec. No. 4: Develop and implement a written process 

to ensure manual updates to the CMDB inventory and 

FasseTrack system are made simultaneously when the 

inventory is updated. Pending since FY 2019. 3

OIG-20-03 01/24/2020

Fiscal Year 2019 Federal 

Information Security 

Modernization Act Evaluation 

of The Corporation for 

National and Community 

Service

Rec. No. 5: Develop and implement a written process 

to ensure RemedyForce tickets are completed at the 

time the inventory is updated. Pending since FY 2019. 3

OIG-20-03 01/24/2020

Fiscal Year 2019 Federal 

Information Security 

Modernization Act Evaluation 

of The Corporation for 

National and Community 

Service

Rec. No. 6: Develop and implement a written process 

to perform periodic reconciliations between CMDB and 

the FasseTrack system. Pending since FY 2019. 3

OIG-20-03 01/24/2020

Fiscal Year 2019 Federal 

Information Security 

Modernization Act Evaluation 

of The Corporation for 

National and Community 

Service

Rec. No. 7: Perform and document analysis to 

determine the feasibility of completely automating the 

inventory management process. Pending since FY 

2019. 3

OIG-20-03 01/24/2020

Fiscal Year 2019 Federal 

Information Security 

Modernization Act Evaluation 

of The Corporation for 

National and Community 

Service

Rec. No. 9: Perform an analysis of the IG FISMA Metrics 

related to the security function “Identify” and develop a 

multi- year strategy to include objective milestones and 

resource commitments by the Executive Review Board, 

which addresses the corrective actions necessary to 

show steady, measurable improvement towards an 

effective information security program.

Pending since 2018 3
128

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-20-03 01/24/2020

Fiscal Year 2019 Federal 

Information Security 

Modernization Act Evaluation 

of The Corporation for 

National and Community 

Service

Rec. No. 11: Implement Personal Identification 

Verification multifactor authentication for local and 

network access for privileged users to all workstations 

and servers.

Pending since 2018 3

OIG-20-03 01/24/2020

Fiscal Year 2019 Federal 

Information Security 

Modernization Act Evaluation 

of The Corporation for 

National and Community 

Service

Rec. No. 12: Complete the implementation of Personal 

Identification Verification multifactor authentication for 

network access for all non-privileged users by 

upgrading all users to Microsoft Windows 10 

workstations and enforcing logon with a Personal 

Identification Verification card.

Pending since 2018 3

OIG-20-03 01/24/2020

Fiscal Year 2019 Federal 

Information Security 

Modernization Act Evaluation 

of The Corporation for 

National and Community 

Service

Rec. No. 14: Enhance information systems to 

automatically disable user accounts after 30 days of 

inactivity in accordance with Corporation for National 

and Community Service policy. This includes 

monitoring automated scripts to validate accounts are 

disabled properly. Pending since 2019 3

OIG-20-03 01/24/2020

Fiscal Year 2019 Federal 

Information Security 

Modernization Act Evaluation 

of The Corporation for 

National and Community 

Service

Rec. No. 16: Develop and Implement a written process 

that ensures all CNCS information system passwords 

are changed at the frequency specified in applicable 

CNCS policy or the System Security Plan. Pending 

since FY 2019 3

OIG-20-03 01/24/2020

Fiscal Year 2019 Federal 

Information Security 

Modernization Act Evaluation 

of The Corporation for 

National and Community 

Service

Rec. No. 23: Physically or mechanically disable the 

networking capability of the laptop used for member 

badging at the NCCC Pacific Region Campus. Pending 

since FY 2019 3

OIG-20-03 01/24/2020

Fiscal Year 2019 Federal 

Information Security 

Modernization Act Evaluation 

of The Corporation for 

National and Community 

Service

Rec. No. 25: Document and implement a process to 

validate that physical counselor files from the NCCC 

Southwest Region Campus are disposed of within six 

years after the date of the member’s graduation in 

accordance with the AmeriCorps NCCC Manual. 

Pending since FY 2019 3

OIG-20-03 01/24/2020

Fiscal Year 2019 Federal 

Information Security 

Modernization Act Evaluation 

of The Corporation for 

National and Community 

Service

Rec. No. 29: Perform an analysis of the IG FISMA 

Metrics related to the security function “Protect” and 

develop a multi- year strategy to include objective 

milestones, and resource commitments by the 

Executive Review Board, which addresses the corrective 

actions necessary to show steady, measurable 

improvement towards becoming an effective 

information security program. 3

OIG-20-03 01/24/2020

Fiscal Year 2019 Federal 

Information Security 

Modernization Act Evaluation 

of The Corporation for 

National and Community 

Service Pending since 2018 3

OIG-20-03 01/24/2020

Fiscal Year 2019 Federal 

Information Security 

Modernization Act Evaluation 

of The Corporation for 

Rec. No. 30: Develop and implement a written process 

to review and analyze the wireless network logs at the 

NCCC Pacific and Southwest Regional Campuses. 

Pending since FY 2019 3
129

Report No. Date Issued Report Title Recommendation

Status 

Code

National and Community 

Service

OIG-20-03 01/24/2020

Fiscal Year 2019 Federal 

Information Security 

Modernization Act Evaluation 

of The Corporation for 

National and Community 

Service

Rec. No. 31: Perform an analysis of the IG FISMA 

Metrics related to the security function “Detect” and 

develop a multi- year strategy to include objective 

milestones, and resource commitments by the 

Executive Review Board, which addresses the corrective 

actions necessary to show steady, measurable 

improvement towards becoming an effective 

information security program. Pending since 2018 3

OIG-20-05 11/14/2019

Fiscal Year 19, Quarter 1 

DATA Act Submission

Rec. No. 5: Instruct grant management personnel 

to provide an appropriate award description for 

all awards in the Executive Summary field in the 

grant application screen of eGrants. Monitor staff 

compliance with those instructions and

take corrective action as needed (Pending since FY 

2019). 3

OIG-20-06 11/15/2019

Audit of Corporation for 

National and Community 

Service AmeriCorps Grant 

Awarded to St. Bernard Project

Rec. No. 1: Calculate and recover the questioned 

Federal costs, match costs, and related administrative 

costs. Also, determine the impact on Federal costs due 

to questioned match costs. 5

OIG-AR-20-

07 09/30/2020

Audit of the Corporation for 

National and Community 

Service Grants Awarded to 

Youthprise

Rec. No. 1: Disallow and recover $310,316 ($47,220 in 

Federal and $263,096 in match cost) for contract costs 

claimed for Search Institute, the Mentoring Partnership 

of Minnesota, and the Minnesota Department of 

Employment Economic Development from July 2016 

through November 2017 due to noncompliance with 

Federal procurement

regulations. 2

OIG-AR-20-

07 09/30/2020

Audit of the Corporation for 

National and Community 

Service Grants Awarded to 

Youthprise

Rec. No. 2: Recover additional costs expended during 

program years 4 and 5 on contracts for Search Institute, 

the Mentoring Partnership of Minnesota, and the 

Minnesota Department of Employment Economic 

Development due to noncompliance with Federal 

procurement regulations. 2

OIG-AR-20-

07 09/30/2020

Audit of the Corporation for 

National and Community 

Service Grants Awarded to 

Youthprise

Rec. No. 3: Disallow and recover $11,335 ($2,271 in 

Federal and $9,064 in match costs) for unapproved 

timesheets and incorrectly coded salaries. 2

OIG-AR-20-

07 09/30/2020

Audit of the Corporation for 

National and Community 

Service Grants Awarded to 

Youthprise

Rec. No. 4: Disallow and recover $3,059 in Federal cost 

for the employees' salaries and benefits for 

noncompliance with maintaining proper documentation 

of criminal history checks. 2

OIG-AR-20-

07 09/30/2020

Audit of the Corporation for 

National and Community 

Service Grants Awarded to 

Youthprise

Rec. No. 9: Require Youthprise to strengthen its 

timekeeping policies and train employees to ensure 

time is accurately recorded, approved, and charged to 

the correct funding code. 2

OIG-AR-20-

07 09/30/2020

Audit of the Corporation for 

National and Community 

Service Grants Awarded to 

Youthprise

Rec. No. 10: Require Youthprise design and implement 

internal controls to ensure that employee personnel 

files comply with CNCS's criminal history check 

requirements. 2
130

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-AR-20-

07 09/30/2020

Audit of the Corporation for 

National and Community 

Service Grants Awarded to 

Youthprise

Rec. No. 11: Disallow and recover $603,476 ($231,806 

in Federal and $371,861 in match costs) from SaukRapid Rice due to the lack of support for employee's 

time worked on the grant and $3,192 for other Federal 

costs claimed because of

insufficient match contributions. 2

OIG-AR-20-

07 09/30/2020

Audit of the Corporation for 

National and Community 

Service Grants Awarded to 

Youthprise

Rec. No. 12: Disallow and recover $673,178 ($336,062 

in Federal and $337,116 in match) from Guadalupe 

Alternative Programs due to being unable to verify the 

accuracy of employees' time worked on the grant 

because of the lack of time being segregated by 

project/program codes. 2

OIG-AR-20-

07 09/30/2020

Audit of the Corporation for 

National and Community 

Service Grants Awarded to 

Youthprise

Rec. No. 13: Disallow and recover $11,681 ($5,681 in 

Federal from Amherst H. Wilder, and $6,000 in match 

from Sauk- Rapids Rice) due to unsupported costs in its 

financial management systems 2

OIG-AR-21-

02 08/17/2021

FY 2020 Performance Audit 

Report of AmeriCorps' Internal 

Control Program and National 

Service Trust Liability Model

Rec. No. 1: Develop policies and procedures to ensure 

any decisions made throughout the entire risk 

assessment process, including those based on 

judgment, are properly documented and readily 

available for review. Documentation should be 

maintained in the Internal Control Program Team’s work 

papers and easily accessible. 2

OIG-AR-21-

02 08/17/2021

FY 2020 Performance Audit 

Report of AmeriCorps' Internal 

Control Program and National 

Service Trust Liability Model

Rec. No. 2: Finalize the Grant Operations policies and 

procedures to reflect the current state and

post-reorganization. 2

OIG-AR-21-

02 08/17/2021

FY 2020 Performance Audit 

Report of AmeriCorps' Internal 

Control Program and National 

Service Trust Liability Model

Rec. No. 3: Update the testing of design and 

effectiveness attributes to be consistent with the new 

policies and procedures. 2

OIG-AR-21-

02 08/17/2021

FY 2020 Performance Audit 

Report of AmeriCorps' Internal 

Control Program and National 

Service Trust Liability Model

Rec. No. 4: Train responsible AmeriCorps staff to 

establish communication protocols with service 

providers to obtain timely updates from the ongoing 

service provider audits. This should provide an early 

warning if a modified or adverse Statement on 

Standards for Attestation Engagements (SSAE) 18 

opinion is anticipated. 2

OIG-AR-21-

02 08/17/2021

FY 2020 Performance Audit 

Report of AmeriCorps' Internal 

Control Program and National 

Service Trust Liability Model

Rec. No. 5: Revise the Internal Control Program Team’s 

annual

Risk Assessment to include applicable risk factors 

recommended in the Office of Management and 

Budget Circular A-123 such as “New Technology;” “New 

or Revamped Information Systems;” and “Significant 

New or Changed

Programs or Operations.” 2

OIG-AR-21-

02 08/17/2021

FY 2020 Performance Audit 

Report of AmeriCorps' Internal 

Control Program and National 

Service Trust Liability Model

Rec. No. 6: Incorporate into the FY 2021 Risk 

Assessment PRISM and any other systems used in FY 

2021 that were omitted from the FY 2020 Risk 

Assessment. 2
131

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-AR-21-

02 08/17/2021

FY 2020 Performance Audit 

Report of AmeriCorps' Internal 

Control Program and National 

Service Trust Liability Model

Rec. No. 7: Train the Office of the Chief Risk Officer 

staff on appropriate documentation and document 

retention policies to ensure that all documents required 

and used in the Internal Control Assessment are 

maintained and accessible to auditors and others for 

the required period of time. 2

OIG-AR-21-

02 08/17/2021

FY 2020 Performance Audit 

Report of AmeriCorps' Internal 

Control Program and National 

Service Trust Liability Model

Rec. No. 8: Train Office of the Chief Risk Officer staff on 

the Internal Control Program’s assessment procedures. 

The training should include, but not be limited to, 

sampling; testing; concluding; reporting; performing 

quality control reviews; and documenting. 2

OIG-AR-21-

02 08/17/2021

FY 2020 Performance Audit 

Report of AmeriCorps' Internal 

Control Program and National 

Service Trust Liability Model

Rec. No. 9: Develop and implement a corrective action 

plan that aligns directly with and describes in detail the 

implementation plans to address the FY 2019 financial 

statements audit recommendations. This should 

include, at a minimum, a written plan with specific 

objectives; a detailed strategy and process for 

achieving each objective; quality

control measures; a timeline with milestones and 

accountable 2

OIG-AR-21-

02 08/17/2021

FY 2020 Performance Audit 

Report of AmeriCorps' Internal 

Control Program and National 

Service Trust Liability Model

Rec. No. 10: Assess and document the known errors in 

the Trust Model and whether or not they could lead to 

material misstatements if not corrected. Document the 

rationale and procedures used to correct the data in the 

Trust Model. 2

OIG-EV-21-

03 12/18/2020

FY 2020 Federal Information 

Security Modernization Act 

(FISMA) Evaluation of the 

Corporation for National and 

Community Service

Rec. No. 2: Specify how quickly users must apply 

security and operating system updates on AmeriCorps 

mobile devices, and implement a process to deny 

access to AmeriCorps enterprise services for mobile 

devices that have not been updated within the 

prescribed period. Pending since FY 2020 2

OIG-EV-21-

03 12/18/2020

FY 2020 Federal Information 

Security Modernization Act 

(FISMA) Evaluation of the 

Corporation for National and 

Community Service

Rec. No. 3: Develop and implement a process to block 

unauthorized applications from installing on 

AmeriCorps mobile devices. Pending since FY 2020 2

OIG-EV-21-

03 12/18/2020

FY 2020 Federal Information 

Security Modernization Act 

(FISMA) Evaluation of the 

Corporation for National and 

Community Service

Rec. No. 6: Assess and document a plan for reinstating 

mandatory enforcement of multifactor authentication as 

recommended by the Cybersecurity and Infrastructure 

Security Agency to address increased risks with the 

large number of personnel teleworking during the 

pandemic. Pending since FY

2020 2

OIG-EV-21-

03 12/18/2020

FY 2020 Federal Information 

Security Modernization Act 

(FISMA) Evaluation of the 

Corporation for National and 

Community Service

Rec. No. 9: Ensure all personnel whose responsibilities 

include access to PII complete annual privacy-role 

based training.

Pending since FY 2020 2

OIG-EV-22-

03 12/15/2021

FISCAL YEAR 2021 FEDERAL 

INFORMATION SECURITY 

MODERNIZATION ACT 

EVALUATION OF 

AMERICORPS

Rec. No. 1: Design and implement an effective 

accountability system that includes clear expectations of 

goals, performance measures, estimated target dates, 

and monitoring to hold OIT leadership accountable for 

improving AmeriCorps’ information security program to 

an effective level 2
132

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-EV-21-

01

03/30/2021

(3) 

Evaluation of 

AmeriCorps 

Grants 

Awarded to 

the Maine 

Commission 

for 

Community 

Service

Evaluation of AmeriCorps 

Grants Awarded to the Maine 

Commission for Community 

Service

Rec. No.1: Disallow the $592,737 in questioned match 

costs to recover the $254,014 in Federal costs from 

LearningWorks for the program years 2017 and 

2018 due to inadequate documentation to 

support its in-kind match contributions: donated 

classroom and office space, and teaching and

administrative staff hours; 2

OIG-EV-21-

01 3/30/2021

Evaluation of AmeriCorps 

Grants Awarded to the Maine 

Commission for Community 

Service

Rec. No.2: Conduct an assessment of 

LearningWorks’ match contribution for its third-year 

funding to determine whether it met its match 

requirement, disallow any unsupported match 

contributions and recover any Federal funds that 

were overpaid as a result of LearningWorks’ failure 

to meet its

match requirements. 2

OIG-EV-21-

01

03/30/2021

(3) 

Evaluation of 

AmeriCorps 

Grants 

Awarded to 

the Maine 

Commission 

for 

Community 

Service

Evaluation of AmeriCorps 

Grants Awarded to the Maine 

Commission for Community 

Service

Rec. No.3: Oversee the Maine Commission when 

coordinating with LearningWorks to revise its policies 

to define supporting documentation for the usage and 

valuation of donated spaces

for in-kind contributions; 2

OIG-EV-21-

01 3/31/2021

Evaluation of AmeriCorps 

Grants Awarded to the Maine 

Commission for Community 

Service

Rec. No.4: Instruct the Maine Commission to 

evaluate compliance of LearningWorks procedures 

on internal controls for time recordkeeping for 

donated personnel time at its service sites to 

provide reasonable assurance that charges are

accurate, allowable, and allocable; and 2

OIG-EV-21-

01

03/30/2021

(3) 

Evaluation of 

AmeriCorps 

Grants 

Awarded to 

the Maine 

Commission 

for 

Community 

Service

Evaluation of AmeriCorps 

Grants Awarded to the Maine 

Commission for Community 

Service

Rec. No.5: Provide training to the Maine Commission 

staff and offer training to LearningWorks and 

other subgrantees concerning acceptable valuation 

and documentation of in-kind

match costs. 2

OIG-EV-21-

01 4/1/2021

Evaluation of AmeriCorps 

Grants Awarded to the Maine 

Commission for Community 

Service

Rec. No.6: Require the Maine Commission to 

develop and implement oversight or quality control 

of all fiscal monitoring performed by its staff. 2
133

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG-EV-21-

01

03/30/2021

(3) 

Evaluation of 

AmeriCorps 

Grants 

Awarded to 

the Maine 

Commission 

for 

Community 

Service

Evaluation of AmeriCorps 

Grants Awarded to the Maine 

Commission for Community 

Service

Rec. No.7: Coordinate with the Maine Commission to 

develop guidance explaining and illustrating 

what constitutes acceptable documentation to 

support in-kind contributions; 2

OIG‐AR‐21‐

05 11/8/2021

Performance Audit of 

AmeriCorps' Compliance 

under the Digital 

Accountability and 

Transparency (DATA) Act of 

2018

Rec. No.1: Develop and implement a plan of corrective 

actions to promptly address outstanding accounting 

and processing issues related to the transition to ARC. 

These issues include capturing all Federal Award 

Identification Numbers from Momentum in Oracle to 

ensure completeness of all data transferred; correcting 

invalid object class and program activity codes; and 

reconciling and validating balances between the old 

accounting system and the new accounting system 1

OIG‐AR‐21‐

05 11/8/2021

Performance Audit of 

AmeriCorps' Compliance 

under the Digital 

Accountability and 

Transparency (DATA) Act of 

2018

Rec. No.2: Update the DATA Act Business Process 

Guide to include documenting the data 

inventory/mapping for Files A, B, C, D1 and D2 to 

ensure that standardized data elements and OMB and 

Treasury definitions per the DATA Act Information 

Model Schema (DAIMS) are used across AmeriCorps 

business processes, systems, and applications; identify 

the appropriate source systems where the data resides; 

and identify gaps. 2

OIG‐AR‐21‐

05 11/8/2021

Performance Audit of 

AmeriCorps' Compliance 

under the Digital 

Accountability and 

Transparency (DATA) Act of 

2018

Rec. No.3: Work with ARC to ensure correct and 

complete Object Class and Program Activity codes are 

programmed in the source systems in accordance with 

OMB A‐11, Section 83. 1

OIG‐AR‐21‐

05 11/9/2021

Performance Audit of 

AmeriCorps' Compliance 

under the Digital 

Accountability and 

Transparency (DATA) Act of 

2018

Rec. No.4: Establish and implement

processes to reconcile and maintain adequate 

documentation of the reconciliation of the data file 

linkages. In addition, the processes should include 

performing monthly completeness, accuracy, and 

timeliness tests of the data elements using the Inspector 

General Guide as an internal control monitoring

system. 1

OIG‐AR‐21‐

05 11/8/2021

Performance Audit of 

AmeriCorps' Compliance 

under the Digital 

Accountability and 

Transparency (DATA) Act of 

2018

Rec. No.5: Establish and comply with a timeliness 

standard for resolving DATA Broker warnings 

addressing data quality issues. Detailed corrective 

actions with milestones, deadlines, and responsible

staff should be established. 1

OIG‐AR‐21‐

05 11/10/2021

Performance Audit of 

AmeriCorps' Compliance 

under the Digital 

Accountability and 

Transparency (DATA) Act of 

2018

Rec. No.6: Establish and implement effective internal 

control to ensure that adequate documentation is 

maintained and is readily available to support 

procurement contracts and financial

assistance awards (grants). 2
134

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG‐AR‐21‐

05 11/8/2021

Performance Audit of 

AmeriCorps' Compliance 

under the Digital 

Accountability and 

Transparency (DATA) Act of 

2018

Rec. No.7: Establish and implement controls to require 

that awardees (financial and procurement) register in 

SAM at the time of award. 2

OIG‐AR‐21‐

05 11/11/2021

Performance Audit of 

AmeriCorps' Compliance 

under the Digital 

Accountability and 

Transparency (DATA) Act of 

2018

Rec. No.8: Develop, document, and implement a 

process to ensure that de‐ obligations of grants with 

canceled funds are reported to Financial Assistance 

Broker System (FABS), when they occur and not when 

they are administratively

closed‐out. 2

OIG‐AR‐22‐

01 and OIG‐

AR‐22‐02 11/15/2021

Audit of AmeriCorps' Fiscal 

Year 2021 Consolidated 

Financial Statements and 

National Trust Fund Financial 

Statements

Rec. No.1: Perform a risk assessment over the current 

state of the conversion to Administrative Resource 

Center (ARC) and work jointly with ARC, senior 

leadership, Office of Chief Risk Officer, and functional 

groups affected by the risk to develop a mitigation 

strategy and execute a realistic and properly designed 

corrective action plan. 2

OIG‐AR‐22‐

01 and OIG‐

AR‐22‐02 11/15/2021

Audit of AmeriCorps' Fiscal 

Year 2021 Consolidated 

Financial Statements and 

National Trust Fund Financial 

Statements

Rec. No.2: Fix incorrect outstanding

balances, missing data, and missing supporting 

contract documentation resulting from financial system

configuration issues and ensure future interfaces with 

Oracle do not have the same issues.

Modified repeat recommendation for FY

2021 2

OIG‐AR‐22‐

01 and OIG‐

AR‐22‐02 11/15/2021

Audit of AmeriCorps' Fiscal 

Year 2021 Consolidated 

Financial Statements and 

National Trust Fund Financial 

Statements

Rec. No.3: Continue coordinating with ARC to ensure 

that its accounting platform is compatible with 

AmeriCorps’ operations and the type of accounting 

transactions that AmeriCorps processes. Modified 

repeat recommendation for FY 2021 2

OIG‐AR‐22‐

01 and OIG‐

AR‐22‐02 11/15/2021

Audit of AmeriCorps' Fiscal 

Year 2021 Consolidated 

Financial Statements and 

National Trust Fund Financial 

Statements

Rec. No.4: Conduct a review of transactions processed 

in Momentum and already migrated to Oracle through 

interface or reported in Oracle using journal entries, to 

ensure that correct

object class codes were applied. 2

OIG‐AR‐22‐

01 and OIG‐

AR‐22‐02 11/15/2021

Audit of AmeriCorps' Fiscal 

Year 2021 Consolidated 

Financial Statements and 

National Trust Fund Financial 

Statements

Rec. No.5: For each material weakness

and significant deficiency, develop an appropriate and 

actionable corrective plan (CAP) that specifies the 

interim steps for long‐term CAPs, milestones and target 

completion dates, person(s) responsible for executing 

the corrective action and the resources available to 

assist, sufficient and appropriate documentation 

required, and quality

review and approval process. 6

OIG‐AR‐22‐

01 and OIG‐

AR‐22‐02 11/15/2021

Audit of AmeriCorps' Fiscal 

Year 2021 Consolidated 

Financial Statements and 

National Trust Fund Financial 

Statements

Rec. No.6: Develop a process to explain the 

discrepancies between material weaknesses reported 

on the CEO Statement of Assurance and those 

identified by the external auditors, and document the 

explanation, as well as the basis for classifying internal 

control findings as either material weakness or

significant deficiency. 2

OIG‐AR‐22‐

01 and OIG‐

AR‐22‐02 11/15/2021

Audit of AmeriCorps' Fiscal 

Year 2021 Consolidated 

Financial Statements and 

Rec. No.7: Complete updating or revising the business 

process narratives to adapt to the significant changes in 

the current financial and control environment.

Modified repeat recommendation for FY 2021 2
135

Report No. Date Issued Report Title Recommendation

Status 

Code

National Trust Fund Financial 

Statements

OIG‐AR‐22‐

01 and OIG‐

AR‐22‐02 11/15/2021

Audit of AmeriCorps' Fiscal 

Year 2021 Consolidated 

Financial Statements and 

National Trust Fund Financial 

Statements

Rec. No.8: Establish controls and training to ensure that 

each functional office/unit performs an independent 

assessment of internal controls to inform the CEO’s 

statement of assurance, even if unfavorable outcomes 

are expected. This proactive approach will promote the 

early detection of potential findings and allow for 

prompt remediation. 2

OIG‐AR‐22‐

01 and OIG‐

AR‐22‐02 11/15/2021

Audit of AmeriCorps' Fiscal 

Year 2021 Consolidated 

Financial Statements and 

National Trust Fund Financial 

Statements

Rec. No.9: Develop a strategic plan and corrective 

actions that will include steps and milestones to 

eventually achieve an audit opinion on AmeriCorps’ 

financial statement. The plan should align directly with 

and describes in detail the implementation plans, 

specific steps to be taken, resources to be devoted to 

implementation, responsible personnel and their 

assigned duties, clear accountability, project 

management and target dates to complete. It should 

also include a quality assurance plan to verify effective 

and timely implementation. 6

OIG‐AR‐22‐

01 and OIG‐

AR‐22‐02 11/15/2021

Audit of AmeriCorps' Fiscal 

Year 2021 Consolidated 

Financial Statements and 

National Trust Fund Financial 

Statements

Rec. No.10: Develop and implement

audit readiness procedures to ensure that audit 

information is complete, accurate, has undergone 

proper quality control procedures, and readily available 

or can be retrieved timely. The audit readiness 

procedures should include audit coordination protocol 

with ARC that clearly define roles and responsibilities of 

all parties involved in

the process. 2

OIG‐AR‐22‐

01 and OIG‐

AR‐22‐02 11/15/2021

Audit of AmeriCorps' Fiscal 

Year 2021 Consolidated 

Financial Statements and 

National Trust Fund Financial 

Statements

Rec. No.11: Develop comprehensive policies and 

procedures to document its financial statement 

preparation process. The policies and procedures 

should clearly delineate responsibilities among various 

members of the Accounting and Financial Management 

Service (AFMS) group and team leads and those 

performed by AmeriCorps’ shared services provider, 

clarifying the responsibility of AmeriCorps for the

accuracy of the reported information. The policies and 

procedures should address the following aspects: 2

OIG‐AR‐22‐

01 and OIG‐

AR‐22‐02 11/15/2021

Audit of AmeriCorps' Fiscal 

Year 2021 Consolidated 

Financial Statements and 

National Trust Fund Financial 

Statements

Rec. No.11(a): The process to determine and document 

AmeriCorps’ balance fluctuation expectations based on 

a combination of internal and external operating 

factors, and program and operating factors, and 

program and financial relevant information available. 2

OIG‐AR‐22‐

01 and OIG‐

AR‐22‐02 11/15/2021

Audit of AmeriCorps' Fiscal 

Year 2021 Consolidated 

Financial Statements and 

National Trust Fund Financial 

Statements

Rec. No.11(b): Detailed process to research significant 

balance fluctuations. AmeriCorps should research and 

explain all significant balance fluctuations at the account 

and transaction level. Maintain and have the supporting 

documentation readily available. 2

OIG‐AR‐22‐

01 and OIG‐

AR‐22‐02 11/15/2021

Audit of AmeriCorps' Fiscal 

Year 2021 Consolidated 

Financial Statements and 

National Trust Fund Financial 

Statements

Rec. No.11(c): Research and retain supporting 

documents required for any identified account balance 

differences derived from its abnormal balance review or 

the tie point analysis. 2
136

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG‐AR‐22‐

01 and OIG‐

AR‐22‐02 11/15/2021

Audit of AmeriCorps' Fiscal 

Year 2021 Consolidated 

Financial Statements and 

National Trust Fund Financial 

Statements

Rec. No.11(d): Address fatal and non‐fatal Government‐

wide Treasury Account Symbol edit failures prior to 

GTAS certification. 2

OIG‐AR‐22‐

01 and OIG‐

AR‐22‐02 11/15/2021

Audit of AmeriCorps' Fiscal 

Year 2021 Consolidated 

Financial Statements and 

National Trust Fund Financial 

Statements

Rec. No.11(e): Document resolution for all balance 

differences and retain

supporting documentation of related research. 2

OIG‐AR‐22‐

01 and OIG‐

AR‐22‐02

Issued 

11/15/2021

Audit of AmeriCorps' Fiscal 

Year 2021 Consolidated 

Financial Statements and 

National Trust Fund Financial 

Statements 

Rec. No.12: Continue working with

Administrative Resource Center to review and correct 

AmeriCorps’ balances in detail to ensure they are 

properly supported and that balances migrated to the 

ARC platform are complete, accurate, and reliable.

Modified repeat recommendation for FY

2021 2

OIG‐AR‐22‐

01 and OIG‐

AR‐22‐02 11/15/2021

Audit of AmeriCorps' Fiscal 

Year 2021 Consolidated 

Financial Statements and 

National Trust Fund Financial 

Statements 

Rec. No.13: Strengthen its policies and procedures over 

the processing of JEs going forward now that 

AmeriCorps has transitioned to the shared service 

environment. The policies and procedures should cover 

the following: Modified repeat recommendation for FY

2021 2

OIG‐AR‐22‐

01 and OIG‐

AR‐22‐02 11/15/2021

Audit of AmeriCorps' Fiscal 

Year 2021 Consolidated 

Financial Statements and 

National Trust Fund Financial

Statements

Rec. No.13(a): A process to track the sequence of JE 

transactions for completeness. 2

OIG‐AR‐22‐

01 and OIG‐

AR‐22‐02 11/15/2021

Audit of AmeriCorps' Fiscal 

Year 2021

Consolidated Financial 

Statements and National Trust 

Fund Financial Statements

Rec. No.13(b): A policy as to when it is appropriate to 

use a JE and approval

procedures for JEs recorded to ensure 2

OIG‐AR‐22‐

01 and OIG‐

AR‐22‐02 11/15/2021

Audit of AmeriCorps' Fiscal 

Year 2021 Consolidated 

Financial Statements and 

National Trust Fund Financial

Statements

Rec. No.13(c): A requirement to provide a fact‐specific 

description of the purpose of documentation 2

OIG‐AR‐22‐

01 and OIG‐

AR‐22‐02 11/15/2021

Audit of AmeriCorps' Fiscal 

Year 2021 Consolidated 

Financial Statements and 

National Trust Fund Financial

Statements

Rec. No.13(d): Documentation needed to support JEs 

and how it will be maintained. 2

OIG‐AR‐22‐

01 and OIG‐

AR‐22‐02 11/15/2021

Audit of AmeriCorps' Fiscal 

Year 2021 Consolidated

Financial Statements and 

National Trust Fund Financial 

Statements (Recommendation 

13)

Rec. No.14: Validate and ensure JEs are

properly supported, documented, and are readily 

available for examination.

Modified repeat recommendation for FY 2021 2
137

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG‐AR‐22‐

01 11/15/2021

Audit of AmeriCorps' Fiscal 

Year 2021 Consolidated 

Financial Statements and 

National Trust Fund Financial 

Statements

Rec. No.15: Develop a process to validate grant 

advances, IBNR and payable estimates. Such validation 

should be performed over a few years to show a trend 

of the estimates. Any benchmarks to assess 

reasonableness should be vetted for completeness and 

reliability. For example, the use of eGrants FFRS should 

be vetted to ensure inclusion of IBNR. Large (exceeding 

AmeriCorps acceptable range) and unusual 

fluctuations, if any, should be investigated and the 

research conclusions documented by management. 

Fluctuations should be reviewed at the absolute 

variances level and not using net differences.

Modified repeat recommendation for FY

2021 6

OIG‐AR‐22‐

01

Issued 

11/15/2021

Audit of AmeriCorps' Fiscal 

Year 2021 Consolidated 

Financial Statements and 

National Trust Fund Financial 

Statements

Rec. No.16: Validate that the underlying data used in 

the accrual methodology, such as the use of grantee 

Undelivered Order balances to allocate accrual 

amounts, is reliable by ensuring previously reported 

conditions are remediated and recommendations are

implemented. 2

OIG‐EV‐22‐

03

Issued 

12/18/2021

FY 2021 Federal Information 

Security Modernization Act 

Evaluation of AmeriCorps

Rec. No.1: Design and implement an

effective accountability system that includes clear 

expectations of goals, performance measures, 

estimated target dates, and monitoring to hold Office of 

Information Technology leadership accountable for 

improving AmeriCorps’ information security program to 

an

effective level. 2

OIG‐EV‐22‐

03

Issued 

12/18/2021

FY 2021 Federal Information 

Security Modernization Act 

Evaluation of AmeriCorps

Rec. No.2: Complete asset tracking refresher training 

for the Tier 2 support team. 2

OIG‐EV‐22‐

03

Issued 

12/18/2021

FY 2021 Federal Information 

Security Modernization Act 

Evaluation of AmeriCorps

Rec. No.3: Update the AmeriCorps Standard Operating 

Procedures for Asset Tracking to include a quality 

control process for the Tier 2 Lead to review the IT asset 

inventory to ensure the required fields for the IT assets 

are documented; and implement the new process. 2

OIG‐EV‐22‐

03

Issued 

12/18/2021

FY 2021 Federal Information 

Security Modernization Act 

Evaluation of AmeriCorps

Rec. No.5: Document and implement an annual review 

process to validate that all agreements for system 

interconnections are kept current. 2

OIG‐EV‐22‐

03

Issued 

12/18/2021

FY 2021 Federal Information 

Security Modernization Act 

Evaluation of AmeriCorps

Rec. No.6: Develop, document, and communicate an 

overall Supply Chain risk Management strategy, 

implementation plan, and related policies and 

procedures to guide and govern supply chain risk 

management activities. If AmeriCorps intends to limit its 

IT purchases to General Services Administration 

vendors, it should so state, and indicate who, if anyone, 

must approve exceptions. 2

OIG‐EV‐22‐

03

Issued 

12/18/2021

FY 2021 Federal Information 

Security Modernization Act 

Evaluation of AmeriCorps

Rec. No.8: Immediately reinstate mandatory 

enforcement of multifactor authentication in 

accordance with CISA’s recommendation. 2

OIG‐EV‐22‐

03

Issued 

12/18/2021

FY 2021 Federal Information 

Security Modernization Act 

Evaluation of AmeriCorps

Rec. No.9: Update AmeriCorps’ policy to require 

mandatory enforcement of multifactor authentication in 

the future, including in any hybrid work

environment. 2
138

Report No. Date Issued Report Title Recommendation

Status 

Code

OIG‐EV‐22‐

03

Issued 

12/18/2021

FY 2021 Federal Information 

Security Modernization Act 

Evaluation of AmeriCorps

Rec. No.10: Establish an oversight

process to ensure that system accounts for separated 

personnel are disabled within one working day 

following separated employees’ termination, regardless 

of when the laptop is returned

and received. 2

OIG‐EV‐22‐

03

Issued 

12/18/2021

FY 2021 Federal Information 

Security Modernization Act 

Evaluation of AmeriCorps

Rec. No.11: Design and implement a method for 

identifying inactive privileged accounts via an 

automated script and manually disabling those 

accounts, as

needed. 2

GAO-22-

104574

Issued 

12/16/2021

Open Data: Additional Action 

Required for Full Public Access

The Chief Executive Officer of AmeriCorps should, in 

coordination with the Chief Data Officer of AmeriCorps, 

develop and implement an agency-wide plan to host 

relevant challenges, competitions, events, or other 

open data related initiatives to create additional value 

from public data assets of the agency. 2

GAO-22-

104574

Issued 

12/16/2021

Open Data: Additional Action 

Required for Full Public Access

The Chief Executive Officer of AmeriCorps should, in 

coordination with the Chief Data Officer of AmeriCorps, 

develop and implement an agency-wide plan to collect 

and publish information on the use of data assets by 

nongovernmental entities at least once a year. 2