## ~ COZEN \ ... ' ) O'CONNOR September 15, 2014 

### Mark 

# w. Atwo od

Docket Management Facility U . S . Department of Transportatio n West Building, Ground Floor Room W12·140 1 200 New Jersey Avenue, SE Washington, DC 20590 Mr. Michael Crook Office of Transportation Disaster Ass i stance National Transportation Safety Board 490 L ' Enfan t P l aza East, SW Washington, DC 20594 Re: Family Assis t ance Plan o f Primera Air Scandinavi a A lS (Doc k e t DOT - OST· 1998-3304) Dear Mr . Crook : Enclosed please f ind the Family Assistance Plan of Primera Air Scandinavia A l S f i led in acco r dance with the requi r ements of 49 U.S . C. Section 4 1 1 1 3 , as amended by t he W e ndell H. Ford Aviation Investment and Reform Act for the 21 s 1 C entury (A IR -21 ) an d th e V is i o n 100- Century of Aviation Reauthorization Act . Additionally , please be advised t hat t he number to r each Pr i mer a A ir ' s o p e r ati ons staff 24 hours a day in t he event of an emergency is REDACTED. Please contact me if you have any questio n s. S i nce r ely , COZEN O'CONNOR 

# ~~fv~tfL . S;j · By: M a r k W . Atw oo d E nc l o s ure

L EGAL\19750629\1

J 627 I Street , NW $ vite 1100 Wa s hing/on , "C 20006

## Primera Air Scandinavia A/S 

## Plan to Address Needs of Families of Passengers Involved in Foreign Air Carrier Accidents The Plan below summarizes the procedures that 

### Prirncra Air Scandinavia 

### A/S (hereinafter referred to as "Primcra Air" or " (he carrier" ) has insti tuted. as re quired by the Foreign Air Carrier Family Assistanc e Act of 1996 (49 U 

### .S . c . § 413 13). to collect passenger manifest information and to address the needs of families of passengers involved in aviation accidents or incidents occurring in the United Stales and involving Prirncra Air aircraft . Families of non-revenue passengers or carrier employees on board the aircraft will receive the same treatment as familie s of revenue passengers . Primera Air is a Danish passenger scheduled and charter air carrier. l . Toll-Free Telephone Number. In case of an aircraft accident or incident that occurs within the U . S. and involves injuries to passengers and crew members and any other persons (hereinafter collectively referred to as "passengers") on board an uircralt operated by Primera Air. the carrier will publicize a reliable. toll-free. direct dial telephone number . and \\ ill provide suitably trained staff, either employees of the company, or of independent contractors. to handle culls from the 

### f

amilies of all passengers on board the Primcra Air 

### aircratt. The toll-free number will be provided to the DOT, the NTSB and the organization designated tor an accident or incident under 49 U.S.c . 

# * 1136(a)(2) which is expected to he the American Red Cross. The number will also be released to the news media. local lire departments. and th c relevant local airport authority if the accident or incident happens on or near an airport where the aircraft is taking oil' or landing . The toll-free number will be provided to these groups as soon as the carrier has 

### c o nf

irmed 111411 one 

# or its aircraft was involved in an accident or incident . /\11 information provided to the media will include a request th •. it any report on the accident include the carrier's toll-free number. All U.S. stations used by Primera Air will be notified 

### of an aircraft accident or incident requiri n g activation of thi s plan. These stations will contact their local uirport authority and provide a telephone number where Station Managers may be contacted in the event that families of victims and/or survivors require assistance at airports other than the origin or destination airports of the aircraft involved. In the event that Primcra Air is carrying employees or contract agents of the chartering entity . that entity will he contacted and provided the toll-free number . In the event that the carri er is operating sub-service lor another air carrier. Primcra Air will coordinate with that carrier 10 determine which l oll-free number s hould be released for additional information. 2. Notification of Families. Following an aircralt accident or incident in the U . S .. families of the passengers will he 

### notified as rapidly as possible. in person if possible. by Primcra Air's Emergency Response Manager or other suitably traim .. xl individuals employed by the carrier. or subcontracted emergency service. Contact names, addresses and telephone numbers \\ i ll be provided 

### by Primcra Air to the American Red Cross. 

### Notification to families will not be delaye dpending 

### verification ofthe 

### entire crew list 

### or passenger 

### manitc

- , t. I 

### his process 

### wil! be carrie d out before providing any public notice ol'thc names of the victims, I n the event thai contac t 

### cannot be made 

### with the 

### family, Prirncru Air will request assistance lrorn the 

### orgnniz ati o n designated 

### lor (he accident under § 

### 1 1 36(a)( 2 ). 

### In the CVC111lhat 

### contact cannot be made within a reasonable 

### peri o d, the 

### list or passengers 

### may be made public 

### at the carrier ' s discretion. 3. Notification 

### of Propcrty Owners. III the case of an 

### accident that results in significant damage to a manmadc structure or other property on the ground that is not government-owned. the air carrier 

### will promptly provide notice. in 

### writing. to the extent practicable. 

### directly to the owner ol'thc structure or other property about 

### liability lor an) property damage and means f or obtaining compensation. At a minimum. the written notice shall advise an owner (I) to contact the insurer of the property as the authoritative source It)!' information about coverage and compensation: (2) to not rel y 01 1 

### unofficial information 

### offered by air carrier representatives about 

### compensation by the 

### air carri er for accident-site property damage: and (3) to obtain photographic or other detailed evide n ce o f property damage as soon as possible after the accident consistent 

### w ith the restrictions 011 acces s to the accident site .

- l. List of Pnsscngers. On flights requiring the carriage of U . S . citizen 0/' permanent resident passengers to. trom, or within the U.S .. the charterer will be required 10 supply to Primcra Air ' s Operations Department full details of the passengers to be carried on the Hight . including the passengers full names and contact details of their next of kin. l . S . citizen or permanent res i de nt passengers will be refused carriage if this information is not provided . For the carriage of non-U.S. citizen 

### or permanent resident pa s sengers. the charterer wil l be required to supply the full names of any such passengers to be carried 011 board a Primcra Air 

### aircraft. The list will be cross-checked as passengers on board 

### the aircrult. The carrier's Operations Department must be notified of any changes to the previous information suppl i ed . The carrier 

### will have on me names 

### and contact information ( ' 11 any 

### Prirnera Air employees or agents who arc carried aboard the 

### aircraf t . In the event 

# or an aircraft accident or incident. the 

### full passenger details 

### will be made avai labl e 

### to the Director of Family Support Services designated for the accident under § 1136 (41)( l ) of the Act and. in the case 

### of Ll.S. citizens or permanent residents, to the American Red Cross. 5. Consultntion Regarding Disposition of Rem;lins and Effects. Primera Air will consult w ith families of passengers cone c rning the disposition ofthe passengers' remains anti personal effec t s that are under control of the currier . Wishes 

# or the familie s \\ ill be honored as much us possib l e . 6 . Return of Possessions. If requested by the family. an) of the passengers' possessions and or personal effects under the control 

# or Prirncra Air will be returned to the families unl ess the possession is needed for the accident inv cstigaiion or all) criminal investigation. 7. V"claimed Possessions Retained. An) of the passengers ' unclaimed possessions and . o rpersonal 

### enC! .: IS will be retained 

### b y Primcra Air 

### f or a peri od of eighteen 

### (18 ) months 

### after the date of the accident or incident . 

### 8. Monuments. Primcra Air 

### will consult 

### with the family of each passenger about th e construction 

### by Prirncra Air 

### o f any monument to the passenger s buill in the Unite d Sl ates . 

### including any inscription on the monument 9. 

### E<lullI Trcntmcnt of Pusscngcrs. Prirnera Air will pro v ide equal treatment \0 th e fami li e s 

### or all passengers. regardless of citizenship or class of service. to the extent permitted by app li c able l aw. 1 0. Scn'icc ~lml Assis tnncc (0 fami l ie s of Victims. Primc ru Ail' w ill w o rk w i th th e NTSB or any organization designated under 

# * I I 36{a) ( 2) of the Act on an o n -goin g ba sis to en s ure 1 1 M families 

# or nil pass enger s receive an appropri ate le ve l of servi ces and a ssi stance fo l lo w i ng an accident or incident i nvol v ing Primcra Air airc raft . 

### J 1 . Compensation ( 0 Ser\' i cc Organizations. Primcra Air wi ll pro v ide rea s on abl e compensation to any organization designated under § 1136(<'1)(2) of the A ct lor s crv i c es pro vided 

### b y the 

### organivation on 

### bchal r o f (he carrier. For 

### expenses related to i mplementin g 

### this p lan. the organi z ation designated under § ) 1 36 ( a) (2) of the Act shal l obtai n inv oic e s or o ther re c ords for all outside scrv ices and/or materials arranged o n behalf 

# or Pri mera Air . 12. Travel nod Caire Expenses . Pri mcra Air will pro v ide re a sonable ac c ommod ati on and tran sportation for the familie s 

# or passengers who \\ i s h to trav cl 10 the ac cident site. t ' pon re qu e s t . the carder \\ il l work wi th th e re s ponsibl e authori tie s to arr an ge family v i si ts to the ac cident site 0 1 ' to the hosp iraks) . unl es s acce ss to the si te is li mi ted by terrai n . b io hazard and/or hazardous materi als c oncern s . security measures. or o ther unfo r esee n con ditio n s . 13 . A ccess to NT Sn Proceedings. In the case o f an acci dent i n w hich the Nati o n al Transportation S af

ety Board co nduct s a public heari ng or co mparable pro c e edi ng at a location greater than SO mi l es from the accident s i te . the Primcra Air \\ i II ens ure th at the pro c eeding is made av ailable simultaneou s ly 

### by electronic means : . 11 a loc atio n op en to the p ub lic at b o th the origin city and destination city of the currier' s 

### flight i f that ci ty is l ocate d in th e United su a cs. I -I . Trnining . 

### Primcra Air ha s traine d p er s o nn el to meet th e n e eds or survi v ors an d f amily members follo w ing an accident . When an agent of the airli ne i s exp e c te d to prov ide assistance 

### to pa s sengers .1I1d 

### famili es o f 

### pa ss engers f ollowing an accident . 

### Pri mera Air wil l ensure 

### th at the ag ent h a s b een pro vi ded with adequate traini ng, 15 . Co n sult~ ltion C o ncerni ng Assistance to United Stntes C itizens. Primcra Air w ill . w here it v o lu nteer s a ss i s tan ce to t 

### ' nitcd S tate s citi z en s w ithin the Uni ted Stales with res p e ct 10 'In aircraft ac cident outs i de the t ' ni tcd States inv olvi ng a m a jor lo s s o f li te . con su lt with the National Transportation Safety Board and the Department of Slate on pro v i s ion of a ss i stanc e. 16. Resources for PI ••

n . P r i meru Air \\ ill ensure that suf f icient res o urc e s arc committe d to carry 

### out this plan in the event o f an accident or incident im o l v ing a Primera Air aircraf t . I I (1/ \1 I <)71( ,~ 01 l