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APS Program Planning Template: State/Territory/District-Specific Focus

State/Territory/District Massachusetts

Contact Shelley Yen-Ewert (EOEA); Victoria Gill (DPPC)

Budget Allocation $5,364,861

Timeline AMERICAN RESCUE PLAN ACT (ARPA) OF 2021 – Grant 1 

August 2021 – September 2023

ARPA 1 - $ 1,735,714

AMERICAN RESCUE PLAN ACT (ARPA) OF 2021 – Proposed Grant 2 

August 2022 – September 2024

ARPA 2 = $3,289,234.00

Vision 2025

The Vision clarifies what your ARPA Grant 1 Program 

aspires to become and to achieve. It is designed to 

inspire by providing a picture of where the program 

is heading in 3-5 years. 

Note: If you are a part of a larger organization, does 

it have its own future vision? If so, you may want to 

adapt it to your own program. 

Background:

In Massachusetts, the provision of adult protective services (APS) involves the collaboration of 

the Executive Office of Elder Affairs (EOEA) and the Disabled Persons Protection Commission 

(DPPC). To best meet the needs of the citizens of Massachusetts, EOEA and DPPC offer 

specialized services. The staff at DPPC has extensive knowledge and experience working with 

adults with disabilities between the ages of 18 to 59. EOEA’s specialization is among the older 

adult population, defined in statute as age 60 and above. Combined, EOEA and DPPC comprise 

the APS program in Massachusetts and have the necessary expertise to serve vulnerable 

adults. Both agencies share similar and compatible visions.

The purpose of Massachusetts APS is to provide services to allow individuals to live with the 

highest possible levels of independence and autonomy. DPPC is an independent state agency 

with a vision of ensuring the safety of persons with disabilities through independent 

investigations, objective risk assessment and the provision of appropriate protective services. 

EOEA is the state agency that administers all state and federally funded programs for older 

adults including home care, nutrition, housing, family caregiver support, prescription 

management support, and other programs designed to support aging in community. EOEA’s

Protective Services (PS) program is based on the premise that older adults are protected 

against abuse, self-neglect, and financial exploitation, as well as have accessibility to the 
APS Program Planning Template: State/Territory/District-Specific Focus Page 2

community resources they need to live safely, well and thrive in every community in the 

Commonwealth. 

Vision:

The Commonwealth of Massachusetts’ vision of the adult protective service (APS) system 

requires EOEA and DPPC to continue to strengthen their work together to provide vulnerable 

adults continuity of care through active collaboration and integration, while also working 

effectively with their respective populations. 

The vision is for APS investigators, together with stakeholders, including persons with 

disabilities and older adults, direct-care staff, service-providing agencies, human services 

professionals, medical providers, law enforcement personnel, and the public, to have a 

stronger understanding of the importance of APS and how to report suspected abuse. 

In addition, APS seeks to:

• Provide consistent and robust training to continue to work effectively with other

disciplines.

• Innovate by leveraging technology to better connect APS to the people it serves, as

well as to optimize operations within APS.

• Promote an APS workforce that is educated, supported, and connected both within the

field and across disciplines.
APS Program Planning Template: State/Territory/District-Specific Focus Page 3

Mission Statement

Mission and Values statements can be an effective 

tool to educate the public; state and local 

government officials; state government agencies; 

provider agencies; and service recipients as to what 

the Adult Protective Services is and how they do 

business. 

Mission Statements answer four key questions 

about your APS Program: 

• Who do we serve?

• What needs do they have that we can fulfil?

• How do we meet those needs? How do we

make the clients' lives better?

• Does it link directly to the Vision Statement?

Note: if you are a part of a larger organization, does 

it have its Mission Statement? If so, you may want 

to adapt it for your own program.

Massachusetts APS provides services to allow individuals to live with the highest possible levels 

of independence and autonomy. The APS system in Massachusetts protects vulnerable adults by

investigating jurisdictional allegations of abuse and providing appropriate protective services.

The mission of DPPC is to protect persons with disabilities from abusive acts and omissions of their 

caregivers through investigations, public awareness, and prevention.

The mission of EOEA’s Protective Services program is to prevent, remedy, or eliminate the effects 

of abuse, self-neglect, or financial exploitation of an adult 60 years of age or older, living within 

the community. EOEA promotes the independence, empowerment, and well-being of older 

adults, and their caregivers through the Protective Services program.
APS Program Planning Template: State/Territory/District-Specific Focus Page 4

Guiding Principles / Core Values

Guiding Principles or Core Values guide internal

processes and client interactions for your APS

Program.

Note: if you are a part of a larger organization, does it 

have its own set of Guiding Principles or Core Values? 

If so, you may want to adapt it for this program. 

DPPC and EOEA have separate guiding principles based on the specificity of their APS 

programs. However, both share certain values such as person-centeredness, 

responsiveness of services provided, and the work conducted in a manner that is 

flexible, data-driven, and supportive of the workforce.

DPPC’s Guiding Principles are to:

• Ensure the safety of adults with disabilities who are victims of abuse by the

provision appropriate protective services in a timely and effective manner by the

appropriate agency;

• Provide for the optimal protection of adults with disabilities who are victims of

abuse by operating a 24-hour hotline and by processing all reports of abuse in the

most timely and efficient manner possible;

• Provide for the remediation of abuse of adults with disabilities through prompt,

thorough, objective, and professional investigations;

• Ensure the safety of all abuse victims with disabilities by establishing uniform

standards of compliance for all investigations and protective service actions taken;

• Enhance protective service activities by utilizing all available legal resources to

ensure the safety of abuse victims with disabilities;

• Enhance public awareness of the existence of abuse of adults with disabilities

and the mechanisms available to remedy such abuse;

• Enhance the ability, through education and training of victims, families,

mandated reporters, and the public to appropriately respond to suspected abuse;

• Foster the continued professional development, through on-going training and

education of DPPC staff and APS investigators to ensure that best practices are

being utilized and to ensure compliance to statute, regulations, and policies and

procedures to address abuse of adults with disabilities;

• Ensure that services and resources are flexible, cost efficient and responsive in

addressing the abuse of adults with disabilities; and

• Operate according to sound fiscal and management practices that lead to

responsible use of public funds.
APS Program Planning Template: State/Territory/District-Specific Focus Page 5

EOEA’s Guiding Principles are:

• We value growing older while being treated with honesty, care, and respect.

• We value choice, including the choice to live in the community.

• We value the contributions that older adults make to society.

• We value a person-centered approach that promotes dignity, acknowledges

individual identity, and balances the older adult's safety and self-determination.

• We value collaboration with our community partners, advocates, and other

stakeholders.

• We value and support our workforce.

• We value prompt, thorough, objective, and professional investigations

• We value immediate access to emergency services. We value accountability in all

that we do.

• We value enhancing the ability, through education and training of victims, families,

mandated reporters, APS workforce and the public to appropriately respond to

suspected abuse.

• We value immediate and seamless access to emergency services and resources that

aid in addressing the abuse of older adults.

• We value quality, and being results-driven, we strive for excellence through

decision making that is priority-focused, data-driven and evidence based.

The APS program draws on these principles in executing its work. 
APS Program Planning Template: State/Territory/District-Specific Focus Page 6

Goals for Program Improvement

These are goals to be obtained in order to move your APS 

program from current practices to your Vision.

Now that you have new funds targeted for your work with 

APS, what can be enhanced or improved in your current 

program? These goals must meet the APS Formula Grant 

requirements. It is recommended these goals become 

SMART goals (specific, measurable, actionable, and 

timely). 

Using the results of your Environmental Scan, identify key 

issues that need to be addressed during this planning 

cycle. 

These are goals to move your APS Program from current 

practices to your Vision #1. 

DPPC’s goals

1. Management of multiple funding streams and project implementation.

2. Increased and innovative utilization of available technological opportunities.

3. Increased opportunities for networking, as well as basic and advanced staff

training and professional development, for APS staff as well as related

disciplines.

4. Increased public awareness of APS.

5. Increased evidence base to guide operational decisions.

EOEA’s goals

1. Strengthen aging network’s workforce capacity, promote proactive methods,

and best practices.

2. Expand the use of PS data to inform improvements in investigations and

services, build efficiency, and respond to the needs of the growing and

diversifying aging population.

3. Establish and enhance efforts to support healthy living, active engagement, and

a sense of community through collaboration with, and education of community

members.

4. Utilize available technological opportunities to enhance investigations, decrease

caseloads and enhance service provisions.

5. Decrease delays in Protective Services obtaining access to emergency services

and supplies by providing direct funds for critical services.
APS Program Planning Template: State/Territory/District-Specific Focus Page 7

Targeted Improvement Projects

Using the results of your Environmental Scan and PESTEL, 

describe the targeted improvements and enhancements 

needed for this planning cycle. 

Your improvements should be concrete, measurable, and 

complete. 

WHY is this improvement needed? 

What Purpose or NEED will it fill? 

What RESOURCES will be used? 

What ACTIVITIES will it entail? 

What are the direct OUTPUTS of the activities? What are 

the intended results and how will clients benefit? 

DPPC and EOEA have identified the following projects to be completed with the two APSrelated American Rescue Plan Act investments (qualified below as “ARPA 1” and “ARPA 

2”):

ARPA 1 ARPA 2

DPPC • Management of funding

streams and projects

• Technology

• Professional development

• Management of funding

streams and projects

• Technology

• Professional development

• Public awareness

• Program evaluation

EOEA • Management of funding

streams and projects

• Technology

• Professional development

• Access to emergency

services

• Management of funding

streams and projects

• Technology

• Public awareness

• Data system improvements

• Access to emergency

services and essential

items

*See chart below for more information and details regarding each project
APS Program Planning Template: State/Territory/District-Specific Focus Page 8

Purpose/Needs to 

be filled by ARPA 

Funds

Inputs (Resources 

Deployed)

Activities Outputs from 

Investment

Short-Term Outcomes Long-Term Outcomes

(DPPC)

Management of 

multiple funding 

streams and 

projects

Total $459,532.00

- Grant project

manager

- Grant fiscal

manager

- DPPC

management/

supervisory staff

ARPA 1, DPPC

project 1:

Management

•Employ grant

project

manager

•Employ grant

fiscal manager

- Operational plan

- Generate

detailed program

work plans

- Generate

detailed program

budgets

- Grant project and

fiscal managers have

been trained and

are administering

multiple funding

streams and

programs

competently

- Execution of ARPA1 activities

described below

- DPPC continues to provide and

expand trauma-informed,

survivor-centered investigations

and protective services

(DPPC)

Maintain, enhance,

and innovatively 

use technology

Total $250,000.00

- App

development

team

- Grant project

manager

- Grant fiscal

manager

- DPPC

management/

supervisory, and

IT staff

ARPA 1, DPPC 

project 2: 

Technology

•App

development

•IT equipment

and/or

maintenance

- Accessible app(s)

to support abuse

victims who are

persons with

disabilities

and/or older

adults

- Hardware,

software, and/or

data

management for

APS staff

- Increased access to

app and ability for

vulnerable adults to

self-report abuse

- Increased efficiency

of field staff

- Increased ability for vulnerable

adults to self-report abuse

- Increased safety of vulnerable

adults

- Increased independence of

vulnerable adults

- Increase in quality of

investigations conducted
APS Program Planning Template: State/Territory/District-Specific Focus Page 9 

Purpose/Needs to 

be filled by ARPA 

Funds

Inputs (Resources 

Deployed)

Activities Outputs from 

Investment

Short-Term Outcomes Long-Term Outcomes

(DPPC)

Increased 

opportunities for 

networking, and 

enhanced basic 

and advanced 

training and 

professional 

development for 

APS staff and 

related disciplines

Total $203,225.00

- Grant project

manager

- Grant fiscal

manager

- DPPC Outreach

and Prevention

staff

- DPPC

management/

supervisory staff

- Expert(s) for

video

development

ARPA 1, DPPC

project 3: 

Enhancement of 

basic and advanced 

training and

professional 

development for APS 

staff and related 

disciplines

- Majority of

onboarding

courses moved

online

- Professional

development

courses offered

- Instructional

video(s)

- Increased staff

efficiency

- Standardized

training for all APS

staff

- Decreased time

from hire to readyto-work

- Increased ability for

APS staff to conduct

thorough

investigations

- Increased

competency in staff

supervision for APS

supervisors

- Improved ability to serve

vulnerable adults

- Increased ability to provide

services to vulnerable adults

- Increased safety of vulnerable

adults

- Increased independence of

vulnerable adults

- Increased knowledge among

stakeholders of how to

recognize, report, and respond

to abuse

(EOEA)

Management of 

multiple funding 

streams and 

projects

Total $242,964.05

- Grant project

manager

- EOEA

management/

supervisory staff

ARPA 1, EOEA 

project 1: 

Responsible 

management

•Employ grant

project

manager

- Operational plan

- Generate

detailed program

work plans

- Generate

detailed program

budgets

- Grant project

manager has

been trained and is

administering

multiple funding

streams and

programs

competently

- Execution of ARPA 1 activities

described below

- EOEA continues to provide and

expand investigations and selfdetermination centered

protective services to increase

efficiency and effectiveness of

work
APS Program Planning Template: State/Territory/District-Specific Focus Page 10

Purpose/Needs to 

be filled by ARPA 

Funds

Inputs (Resources 

Deployed)

Activities Outputs from 

Investment

Short-Term Outcomes Long-Term Outcomes

(EOEA)

Maintain and 

innovatively use 

technology

Total $42,033.46

- Yearly cost

maintenance for

technology

- Grants project

manager

- EOEA

management/

supervisory staff

- Network fiscal

and IT staff

ARPA 1, EOEA 

project 2: 

Technology

• IT

equipment

and/or

maintenance

- Accessible

technology for

workforce and

older adults to

support abuse

victims who are

older adults

- Increased ability for

vulnerable adults to

have contact with

Protective Services

- Increased efficiency

of field staff

- Increased ability for vulnerable

adults to have in-person visits

- Increased safety of vulnerable

adults

- Increased independence of

vulnerable adults

- Increase in quality of

investigations conducted
APS Program Planning Template: State/Territory/District-Specific Focus Page 11

(EOEA)

Increased 

opportunities for 

networking, 

enhanced training 

and professional 

development for 

APS staff and 

related disciplines

Total $285,000.00

- Enhance

onboarding

training for new

PS staff

- Develop on-line

training about

APS for

mandated

reporters

- Grant project

manager

- EOEA

management/

supervisory staff

- Expert(s) for

development for

advanced

learning, and

production.

- Expert(s) for online curriculum

development,

Articulate

software, and

video

development

- Contractor for

current online

education

system

- Articulate

software

ARPA 1, EOEA 

project 3: 

Enhancement of 

training and 

professional 

development for APS 

staff and related 

disciplines

- Professional

development

courses on PS

program and

reporting.

- Instructional

video(s)

- Standardize and

expand training for

reporters.

- Increased ability for

APS staff to conduct

thorough

investigations

- Increased

knowledge among

stakeholders and

reporters

Through more advanced training 

of PS workforce, there will be: 

- Improved ability to serve

vulnerable adults

- Increased quality of

investigations and service

provisions

- Increased knowledge among

stakeholders of how to

recognize, report, and respond

to abuse
APS Program Planning Template: State/Territory/District-Specific Focus Page 12

Purpose/Needs to 

be filled by ARPA 

Funds

Inputs (Resources 

Deployed)

Activities Outputs from 

Investment

Short-Term Outcomes Long-Term Outcomes

(EOEA)

Increased access to 

critical 

emergency/rapid 

response services 

to allow for 

relocating or 

assisting clients to 

safer living, 

accessing needed 

medical care and 

providing items to 

client to alleviate 

immediate risk. 

Total $100,000.00 - 

For emergency 

 respite services, 

 housing, 

 transportation

 services, and 

 purchase of 

 limited

 emergency 

 items 

- Grant project

manager

ARPA 1, EOEA 

project 4

Access to emergency 

services 

- Availability of

funds for critical

services to

maintain health

and safety of

clients. Included

are emergency

respite services,

transportation

services and

emergency

housing

- Critical

emergency items

- Clients will be able

to access

preventative

medical care to

prevent

exacerbation of

health problems

- Decrease length of

time to receive

emergency services

- Increased efficiency

of field staff

- Increase capacity to

provide emergency

support during

initial phases of the

investigation and

service provisions

- Emergency situations will be

addressed in the timeliest

manner

- Lessen immediate risks to client

during the initial contact

- Immediate ability to address

critical situations will result in

more clients to be able to live

with maximum independence

based upon their needs

(DPPC)

Management of 

multiple funding 

streams and 

projects

Total $529,481.00

- Grant project

manager

- Grant fiscal

manager

- DPPC

management/

supervisory staff

ARPA 2, DPPC 

project 1:

Management

•Employ grant

project

manager

•Employ grant

fiscal manager

- Generate

detailed program

work plans

- Generate

detailed program

budgets

- Grant project and

fiscal managers have

been trained and

are administering

multiple funding

streams and

programs

competently

- Execution of ARPA2 activities

described below

- DPPC continues to provide and

expand trauma-informed,

survivor-centered investigations

- and protective services
APS Program Planning Template: State/Territory/District-Specific Focus Page 13

Purpose/Needs to 

be filled by ARPA 

Funds

Inputs (Resources 

Deployed)

Activities Outputs from 

Investment

Short-Term Outcomes Long-Term Outcomes

(DPPC)

Maintain, enhance,

and innovatively 

use technology

Total $229,500.00

- App

development

team

- Grant project

manager

- Grant fiscal

manager

- DPPC

management/

supervisory, and

IT staff

ARPA 2, DPPC 

project 2: 

Technology

•App

development

•IT equipment

and/or

maintenance

- Accessible app(s)

to support abuse

victims who are

persons with

disabilities

and/or older

adults

- Hardware,

software, and/or

data

management for

APS staff

- Increased ability for

vulnerable adults to

self-report abuse

- Increased efficiency

of field staff

- Increased ability for vulnerable

adults to self-report abuse

- Increased safety of vulnerable

adults

- Increased independence of

vulnerable adults

- Increase in quality of

investigations conducted
APS Program Planning Template: State/Territory/District-Specific Focus Page 14

Purpose/Needs to 

be filled by ARPA 

Funds

Inputs (Resources 

Deployed)

Activities Outputs from 

Investment

Short-Term Outcomes Long-Term Outcomes

(DPPC)

Increased 

opportunities for 

networking, and 

enhanced basic 

and advanced 

training and 

professional 

development for 

APS staff and 

related disciplines

Total $300,004.00

Grant project 

manager

- Grant fiscal

manager

- DPPC Outreach

and Prevention

staff

- DPPC

management/

supervisory staff

- NAPSA

leadership

- External

conference

vendors

- Expert(s) for

guide and video

development

- Writing

expert(s)

- Stakeholders

from related

disciplines

ARPA 2, (DPPC) 

project 3: 

Enhancement of 

basic and advanced 

training and 

professional 

development for APS 

staff and related 

disciplines

•Host NAPSA

conference

•Offer

opportunities

to attend

other state

and/or

national

conferences.

•Instructional

guides and/or

videos

•Writing team

- 2023 NAPSA

conference in

Massachusetts

- Instructional

guide(s)

- Instructional

video(s)

- Increased

opportunities for

APS staff to network

locally, regionally,

and nationally

- Increased and

enhanced

multidisciplinary

collaboration

- Increased

competency of APS

staff

- Increased writing

ability of APS

investigators

- Enhanced awareness of

available resources for abuse

survivors

- Collaborators’ enhanced

awareness of other relevant

disciplines and the resources

available in those disciplines

- Increased quality in

investigations

- Improved ability to serve

vulnerable adults in and beyond

APS

- Increased safety of vulnerable

adults

- Increased independence of

vulnerable adults

- Increased trust in integrity of

APS system
APS Program Planning Template: State/Territory/District-Specific Focus Page 15

Purpose/Needs to 

be filled by ARPA 

Funds

Inputs (Resources 

Deployed)

Activities Outputs from 

Investment

Short-Term Outcomes Long-Term Outcomes

(DPPC)

Increase public 

awareness of APS

Total $200,000.00

- Grant project

manager

- Grant fiscal

manager

- DPPC

management/

supervisory, and

Outreach and

Prevention staff

- Messaging

consultant(s)

- Social media

manager(s)

ARPA 2, DPPC 

project 4: Public 

awareness

- Accessible

outreach

materials

- Media

campaign(s)

- Social media

account(s)

- Increased awareness

of agency existence

and activities

- Increased abuse

reports

- Increased awareness of APS

services for public, politicians,

and stakeholders in related

disciplines

- Increased safety of vulnerable

adults

- Increased independence of

vulnerable adults

(DPPC)

Increased evidence 

base to guide 

operational 

decisions

Total $150,000.00

- Researcher

- Grant project

manager

- Grant fiscal

manager

- DPPC

management/

supervisory staff

ARPA 2, DPPC 

project 5: Evidencebased research

- Literature review

- Increased

evidence base for

APS practices

- Additional

information about

efficacy of specific

program operations

- Adding to the scarce evidence

base about APS, specifically as it

applies to adults with

disabilities
APS Program Planning Template: State/Territory/District-Specific Focus

Page 16

Purpose/Needs to 

be filled by ARPA 

Funds

Inputs (Resources 

Deployed)

Activities Outputs from 

Investment

Short-Term Outcomes Long-Term Outcomes

(EOEA)

Management of 

multiple funding 

streams and 

projects

Total $145,432.00

- Grant project

manager

- EOEA

management/

supervisory staff

ARPA 2, EOEA 

project 1: 

Responsible 

management

•Employ

Grant project

manager

- Generate

detailed program

work plans for

each project in

ARPA 2

- Ensure

coordination of

work plans with

Protective

Services Agencies

- Define detailed

program budgets

for each project

- Grant project

Manager has been

trained and is

administering

multiple funding

streams and

programs

competently

- Timely execution of ARPA2

activities described below

(EOEA)

Maintain, enhance,

and innovatively 

use technology

documentation 

and other work 

tasks. 

Total $536,211.99

- Yearly

technology

maintenance

- Grant project

manager

- EOEA

management/

supervisory, and

fiscal staff

- Network fiscal

and IT staff

ARPA 2, EOEA 

project 2: 

Technology 

•IT equipment

and/or

maintenance

- Provide financial

support to PS

agencies for

annual technology

maintenance

contract

- Ensure

sustainability of

technology for

workforce and the

older adults

- Decrease in the

number of

technology related

incidents that hinder

the provision of PS

services to all clients

- Provide

technological

sustainability to the

network

- Allow ease of

interactions with

clients and

encourage

engagement of

clients with PS

- Increased safety of vulnerable

adults

- Increase in quality of

investigations conducted

related to decrease in

technology problems

- Ensure sustainability of

technology systems for

workforce and the older adults
APS Program Planning Template: State/Territory/District-Specific Focus Page 17

Purpose/Needs to 

be filled by ARPA 

Funds

Inputs (Resources 

Deployed)

Activities Outputs from 

Investment

Short-Term Outcomes Long-Term Outcomes

- Stabilize the

technology portion

of PSA’s functions to

avoid technology

related barriers to

efficient completion

of PS work

(EOEA)

Increase public 

awareness of APS 

Total $87,501.92.

- Marketing

consultant

partially funded

with grant funds

obtained by

EOEA

Communications

Department to

develop

messaging

strategy and

Protective

Services digital

campaign

- Social media

- Development of

additional

outreach

materials

- Grant project

manager

- EOEA

management/

ARPA 2, EOEA 

project 3: Public 

awareness 

- Outreach

materials

- Digital

campaign(s)

- Social media

account(s)

- Increase the

awareness of

program existence

and activities

- Increase abuse

reports

- Increase knowledge

of available

intervention, and

support services

- Increase awareness of APS

services for stakeholders in

other relevant disciplines to

increase reporting

- Increased safety of vulnerable

adults from increased

knowledge by medical

community and others

- Improved collaboration

between stakeholders and Adult

Protective Services
APS Program Planning Template: State/Territory/District-Specific Focus Page 18

Purpose/Needs to 

be filled by ARPA 

Funds

Inputs (Resources 

Deployed)

Activities Outputs from 

Investment

Short-Term Outcomes Long-Term Outcomes

supervisory 

staff/Communic

ations Dept.

- Social media

manager(s)

- Partnership with

Stakeholders

(EOEA)

Enhance data

utilization/usage, 

reporting 

capabilities and 

system integrity.

Total $366,870.00

- Data

standardization,

evaluation 

activities, 

measuring 

outcomes and 

system training

- EOHHS SIMS

support staff

- EOEA

management/

- supervisory staff

- Grant project

manager

- APS provider

network

- Partnership with

Wellsky –

current APS

System

contractor

- Other states’

APS agencies

o ARPA 2, EOEA

project 4: 

o Data System 

Improvement

- Improve

data quality

- Increase the

number of

variables that

require closed

panel responses

- Increase the

types of

quantitative

reports to be

available in real

time

- PSA

administration

will be able

monitor cases

throughout the

investigation and

on-going services

provision through

standardized

nomenclature

and processes

- Design of a data set

that is conducive to

extracting

meaningful

information

regarding

consumers,

services, and

outcomes

- Data collection

systems will better

allow for more

service-based

reporting,

streamlined

information

gathering and more

informed decision

making

- New variable design

(Closed panel

responses) will make

reporting and

comparisons over

- An ever-increasing body of

knowledge that enables APS to

improve services and outreach

and better allocate resources.

- Ability to analyze frequency of

specific services both within

each PSA and across the state

- Quantify the impact of specific

PS services in terms of client risk

levels and alleviation of abuse

- Ability for reporting the same

variables over time to allow for

time series comparisons and

trending

- Enhance the APS online system

to be able extract and send the

data within the system

automatically to referral

sources including: The Office of

the Attorney General and the

Offices of the District Attorney.

By implementing a system to fill

in the essential data from APS,

this should result in timely
APS Program Planning Template: State/Territory/District-Specific Focus Page 19

Purpose/Needs to 

be filled by ARPA 

Funds

Inputs (Resources 

Deployed)

Activities Outputs from 

Investment

Short-Term Outcomes Long-Term Outcomes

- Decrease the use

of free text to

document

specific aspects

of case activities,

thereby

increasing the

ability to

measure

outcomes

- Increase the

accuracy of data

and the quantity

of NAMRS data

elements

included

in our annual

submission.

- Increase

efficiency and

standardization

through

networkwide

training

 time possible rather 

 than embedded in 

 progress notes. This 

 change will allow for 

 rapid analysis of 

 changes in 

 utilization and 

 outcomes of service 

 plans

reporting and decrease errors in 

the data

- Work collaboratively and share

our process with DPPC so that it

can also carry out this reporting

function without repetition of

data on forms

(EOEA)

Funding for critical 

and frequently 

limited emergency 

items.

Total $250,000.00

- Emergency

respite services,

Transportation

and Housing

stabilization/ho

using

alternatives

ARPA 2, EOEA 

project 5:

Fund for critical 

emergency services 

to address 

- Better

understanding of

how rapid

implementation

of emergency

services can

- Increase access to

emergency services

and essentials.

- Limit delays in

addressing

emergency needs

- Clients in need of relocation will

be able to obtain faster access

to safe dwelling

- Clients with poor living

conditions will be able to obtain

services to secure their dwelling

and avoid eviction
APS Program Planning Template: State/Territory/District-Specific Focus Page 20

Purpose/Needs to 

be filled by ARPA 

Funds

Inputs (Resources 

Deployed)

Activities Outputs from 

Investment

Short-Term Outcomes Long-Term Outcomes

- Critical

emergency

items.

minimize high

risk to clients. 

- Develop criteria

for each

emergency

service and

facilitate access

to these services.

- Increased efficiency

of field staff to

address critical need

emergency services

- Increase capacity to

provide emergency

interventions during

initial phases of the

investigation and

service provisions

- Clients will be better equipped

and supported to live

independently

- Lessen immediate risks to client

during the initial contact.

- Increased safety of vulnerable

adults

- More PS clients will be

empowered to access tools,

services and information that

will help them live

independently at low risk for

recurrence of abuse or

exploitation

(EOEA)

Increased 

opportunities for 

networking and 

enhanced basic 

and advanced 

training and 

professional 

development for 

APS staff. 

Total $200,000

- Enhance

onboarding

training

- Grant project

manager

- EOEA

management/

supervisory staff

- NAPSA

leadership

ARPA 2, (EOEA)

project 6: 

Enhancement of 

basic and advanced 

training and 

professional 

development for APS 

staff and related 

disciplines.

• Host NAPSA

conference

- 2023 NAPSA

conference in

Massachusetts

- Updated online

onboarding

training

- Increased

opportunities for

APS staff to network

locally, regionally,

and nationally

- Increased and

enhanced

multidisciplinary

collaboration

- Enhanced awareness of

available resources for abuse

survivors

- Collaborators’ enhanced

awareness of other relevant

disciplines and the resources

available in those disciplines

- Increased quality in

investigations
APS Program Planning Template: State/Territory/District-Specific Focus Page 21

Purpose/Needs to 

be filled by ARPA 

Funds

Inputs (Resources 

Deployed)

Activities Outputs from 

Investment

Short-Term Outcomes Long-Term Outcomes

- External

conference

vendors

- Expert(s) for online curriculum

development,

Articulate

software, and

video

development

- Contractor for

current online

education

system

- Stakeholders

from related

disciplines

- -Articulate

software

• Improve

current online

training

courses

• Develop

training about

APS for

mandated

reporters.

- Increased

competency of APS

staff

- Increased

understanding of

Older Adult APS

Services and role for

mandated reporters.

- Improved ability to serve

vulnerable older adults in and

beyond APS

- Increased safety of vulnerable

older adults

- Increased independence of

vulnerable older adults

- Increased trust in integrity of

APS system

- Increased appropriate reporting

by mandated reporters.
APS Program Planning Template: State/Territory/District-Specific Focus Page 22

Budget / Spending Plan for ARPA funds – Semi-annually for 3 to 5 years

Budget/Spending Plan will be used to enhance, improve, and expand the ability of APS workers to investigate allegations of abuse, neglect, and 

exploitation. Be sure to use separate line items for each major improvement project. 

Operational Plan Submission due by January 31, 2022. 

ARPA 1- First Grant Allocation - August 2021 - September 2023 

Description 2022 

Period 1

2022 

Period 2

2023 

Period 1

2023 

Period 2 Total

DPPC Project 1 Staff $21,883.00 $131,298.00 $131,298.00 $175,053.00 $459,532.00

DPPC Project 2 Technology $0.00 $100,000.00 $100,000.00 $50,000.00 $250,000.00

DPPC Project 3 Professional development $0.00 $70,000.00 $70,000.00 $63,225.00 $203,225.00

DPPC Indirect Costs $1,837.00 $27,983.00 $27,983.00 $27,937.00 $85,740.00

EOEA Project 1 Staff $0.00 $104,127.45 $69,418.30 $69,418.30 $242,964.05

EOEA Project 2 Technology $0.00 $2,033.46 $20,000.00 $20,000.00 $42,033.46

EOEA Project 3 Services $0.00 $0.00 $50,000.00 $50,000.00 $100,000.00

EOEA Project 4 Professional development $0.00 $10,200.00 $137,500.00 $137,500.00 $285,200.00

EOEA Indirect Costs $0.00 $11,636.09 $27,691.83 $27,691.57 $67,019.49

Total $23,720.00 $457,278.00 $633,891.13 $620,825.44 $1,735,714.00 
APS Program Planning Template: State/Territory/District-Specific Focus Page 23

ARPA 2- Second Grant Allocation - August 2022 September 2024

Description

2023

Period 1

2023 

Period 2

2024 

Period 1

2024 

Period 2 Total

DPPC Project 1 Staff $122,188.00 $122,188.00 $122,188.00 $162,917.00 $529,481.00

DPPC Project 2 Technology $57,375.00 $57,375.00 $57,375.00 $57,375.00 $229,500.00

DPPC Project 3

Professional 

development $50,000.00 $150,004.00 $50,000.00 $50,000.00 $300,004.00

DPPC Project 4 Public awareness $50,000.00 $50,000.00 $50,000.00 $50,000.00 $200,000.00

DPPC Project 5

Evidence-based 

research $37,500.00 $45,000.00 $45,000.00 $22,500.00 $150,000.00

DPPC Indirect Costs $33,040.00 $33,826.50 $34,030.00 $34,735.00 $135,631.50

EOEA Project 1 Staff $0.00 $0.00 $72,716.00 $72,716.00 $145,432.00

EOEA Project 1 Technology $268,106.00 $268,105.99 $0.00 $0.00 $536,211.99

EOEA Project 3 Public awareness $0.00 $50,000.00 $18,750.96 $18,750.96 $87,501.92

EOEA Project 4 Data System 

improvement

$62,500.00 $62,500.00 $92,810.50 $149,059.50 $366,870.00

EOEA Project 5 Emergency Services $62,500.00 $62,500.00 $62,500.00 $62,500.00 $250,000.00

EOEA Project 6

Professional 

Development

$100,000.00 $90,000.00 $5,000.00 $5,000.00 $200,000.00

EOEA Indirect Costs $49,310.60 $53,310.60 $25,177.75 $30,802.65 $158,601.60

Total $892,519.60 $1,044,810.09 $635,548.216 $716,356.11 $3,289,234.00
APS Program Planning Template: State/Territory/District-Specific Focus Page 24

Summary of ARPA 1 + ARPA 2 Expense

2022 2022 2024 2024 

Period 1 Period 2 2023 Period 1 2023 Period 2 Period 1 Period 2 Total

DPPC Summary $23,720.00 $329,281.00 $679,384.00 $774,608.50 $358,593.00 $377,527.00 $2,543,113.50

$2,481,834.51.0

EOEA Summary $0.00 $127,997.00 $847,026.73 $891,026.46 $276,955.21 $338829.11 0

Massachusetts 

Summary $23,720.00 $457,278.00 $1,526,410.73 $1,665,634.96 $635,548.21 $716,356.11 $5,024,948

Categories may include:

• Development Operational Plan

• Staffing (include FTE or Consulting Agreements)

• Training

• Technology Upgrade

• Equipment

• Administrative Costs

• Transportation

• Wrap-around services