MEETING AGENDA AND ATTENDANCE

Meeting Date/Time: April 12, 2017 1:30pm – 3:00pm

Location: Consumer Financial Protection Bureau, 1275 First Street NE (intersection of First 

and N NE, one block west of the NOMA-Gallaudet U metro station) Washington, 

DC 20002

Agenda and Highlights:

1) Conflict Resolution Day: Does your agency participate? Does your office participate? 

Are there any considerations in taking part in Conflict Resolution Day?

2) Office Metrics: What advice would you give to an Ombuds setting up an office metrics 

system? What is important? How do you capture information?

3) Upcoming Conferences: ABA Dispute Resolution Section and the Annual IOA 

Conference, if you are presenting please share a quick summary of your presentation.

4) Transition update: How has the transition impacted your practice and your agency?

5) Additional topics raised by Members (please include suggested topics or Ombuds 

Challenges with your RSVP)

Attendees:

In-Person

Anderson, Jeff – Department of State

Barrar, Riley – Consumer Financial Protection Bureau

Bloch, Brian – Department of the Interior

Caetano, Fernandez - Department of the Interior

Chavez Rudolph, Mary - Department of the Interior

Dean, Karen – Department of Commerce

Donnelly, Wanda – State Department

Hall, William – Department of the Interior

Levine, Lisa – Department of Justice

Marx, Lauren – Chi Resolutions

Maurer, Bill – Department of Energy

Pope, Cynthia – Small Business Administration

Teixeira, Rachel – Department of State

Watson, Michele – Department of Defense
Phone

Balick, Howard – Department of Health and Human Services

Behr, Virginia – Department of Health and Human Services

Berg, Mollie – Department of Homeland Security

Beatty, Barbara – ABA/University of Idaho

Brown, Andrea – Department of Commerce

Bunns, Felicia – Department of Energy

Dean, Karen – Department of Commerce

Dodson, Shireen – State Department

Doyle, Bill – Department of Homeland Security

Drefchinski, Megan – Federal Reserve Board

Epps, Ayanna – Federal Deposit Insurance Corporation

Fleming, Tasha – Department of Justice

Fox, Angela – United States Department of Agriculture

Franklin, Rita – Department of Energy

Gartlan, Jennifer – Federal Maritime Commission

Heffernan, Claire - Department of Homeland Security

Hill, Gary – Department of Defense

Kamenshine, Wendy – Consumer Financial Protection Bureau

Kinnavy, Noreen – International Broadcasting Bureau VOA and Cuba Broadcasting Office

Larkins, Marcia - Department of Health and Human Services

Lee, Joy – National Credit Union Administration

Lewis, Cassandra – Department of Homeland Security

Lewis, Val – Department of Homeland Security

McGuire, Carrie – Office of Government Information Services

McNeil, Tracy – United States Security and Exchange Commission

Merrix, Celeste – Department of Homeland Security

Milner, Heather – Consumer Financial Protection Bureau

Qaasim, Kakeisla – Consumer Financial Protection Bureau

Raines, Eric – Federal Deposit Insurance Corporation

Riquelme, Cindy – Office of the Director of National Intelligence

Roberts, Sara – Department of Homeland Security

Roman, Rafael – National Oceanic and Atmospheric Administration

Rowe, Mary – Chi Resolutions

Stukes, Jock – Department of Defense

Weber, Guy – Department of Defense

Whittington, Fred (Whitt) – Department of Labor

Yuille, Deanna – Department of Health and Human Services