APS Program Operational Plan: West Virginia

State/Territory/District West Virginia

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Budget Allocation $1,995,000

Timeline AMERICAN RESCUE PLAN ACT (ARPA) OF 2021- Grant 1

August 2021 – September 2023 $645,450

AMERICAN RESCUE PLAN ACT OF 2021 - Proposed Grant 2 

August 2022 – September 2024 $1,349,550

Vision 2025

The Vision clarifies what your ARPA Grant 1 Program 

aspires to become and to achieve. It is designed to 

inspire by providing a picture of where the program 

is heading in 3-5 years.

Note: If you are a part of a larger organization, does 

it have its own future vision? If so, you may want to 

adapt it to your own program.

West Virginia's Adult Protective Services program ensure that vulnerable adults and 

adults with disabilities, and families have achieved well-being, safety, and 

independence.

Page 1 
APS Program Planning Template: State/Territory/District-Specific Focus Page 2

Mission Statement

Mission and Values statements can be an effective 

tool to educate the public; state and local 

government officials; state government agencies; 

provider agencies; and service recipients asto what 

the Adult Protective Services is and how they do 

business.

Mission Statements answer four key questions 

about your APS Program:

• Who do we serve?

• What needs do they have that we can fulfil?

• How do we meet those needs? How do we 

make the clients' lives better?

• Does it link directly to the Vision Statement?

Note: if you are a part of a larger organization, does 

it have its Mission Statement? If so, you may want 

to adapt it for your own program.

The primary purpose of West Virginia’s Adult Protective Services program is to investigate 

reports of adult abuse, neglect, and financial exploitation while providing least restrictive, 

temporary interventions. It is the mission of APS to provide support and services to 

vulnerable adultsto improve the independence,safety, and well-being of victims of abuse, 

neglect, self-neglect, and financial exploitation.
APS Program Planning Template: State/Territory/District-Specific Focus Page 3

Guiding Principles / Core Values

Guiding Principles or Core Values guide internal 

processes and client interactions for your APS 

Program.

Note: if you are a part of a larger organization, does it 

have its own set of Guiding Principles or Core Values? 

If so, you may want to adapt it for this program.

We believe:

• Our vulnerable adults will be safe, healthy, supported by their communities, 

and successful.

• Our Customer Services will be respectful and responsive.

• Our employees will be safe, supported, and engaged in the improvements at 

the Adult Protective Services program.

• Our decisions will be data-driven and fiscally responsible.
APS Program Planning Template: State/Territory/District-Specific Focus Page 4

Goals for Program Improvement

These are goals to be obtained in order to move your APS 

program from current practices to your Vision.

Now that you have new fundstargeted for your work with 

APS, what can be enhanced or improved in your current 

program? These goals must meet the APS Formula Grant 

requirements. It is recommended these goals become 

SMART goals (specific, measurable, actionable, and 

timely).

Using the results of your Environmental Scan, identify key 

issues that need to be addressed during this planning 

cycle.

These are goals to move your APS Program from current 

practices to your Vision #1.

1. Provide wrap-around services.

2. Increased training for workers.

3. Increase community awareness.

4. Formal evaluation of workload.

5. Provide supportive services for workers.

6. Provide appropriate psychological evaluations.

7. Evidenced-based assessment.
APS Program Planning Template: State/Territory/District-Specific Focus Page 5

Targeted Improvement Projects

Using the results of your Environmental Scan and PESTEL, 

describe the targeted improvements and enhancements 

needed for this planning cycle.

Your improvements should be concrete, measurable, and 

complete.

WHY isthisimprovement needed? 

What Purpose or NEED will it fill? 

What RESOURCES will be used?

What ACTIVITIES will it entail?

What are the direct OUTPUTS of the activities? What are 

the intended results and how will clients benefit?

See example on next page.
APS Program Planning Template: State/Territory/District-Specific Focus Page 6

Purpose/ 

Needs to be 

filled by ARPA 

Funds

Inputs 

(Resources 

Deployed)

Activities Outputsfrom 

Investment

Short-Term Outcomes Long-Term Outcomes

Assisting older 

adults 

experiencing 

homelessness 

in the state of 

WV.

$258,180 ARPA 1

$129,090 ARPA 2

Two positions 

hired through the 

West Virginia 

Coalition to End 

Homelessness: 

Aged and Elder 

Resource 

Navigator and 

APS liaison for

$129,090 per 

year.

ARPA 1 Project 1

and ARPA 2

Project 1

The APS liaison 

and Aged and 

Elder Resource 

Navigator will 

work with older 

adults 

experiencing 

homelessness.

The APS Liaison will 

develop 

relationships with 

homeless service 

providers, 

behavioral health, 

and other 

healthcare 

providers, across 

West Virginia to 

bridge services with 

APS for efficient 

care to the most 

vulnerable 

individuals at-risk or 

experiencing 

homelessness.

The Aged and

Elderly Resource 

Navigator will work 

in collaboration with 

all four Continua of 

Care and homeless 

service providers

throughout the

Both positions will be 

hired by the end of 

January 2022 to assist 

older adults who are 

experiencing 

homelessness.

There will be fewer older adults 

in West Virginia experiencing 

homelessness. Older adults will 

receive appropriate services to 

assist in housing stability and to 

reside in the least restrictive and 

safe environment.
APS Program Planning Template: State/Territory/District-Specific Focus Page 7

state to connect 

clients with the 

most appropriate

wraparound services

Lack of 

specialized 

education and 

training.

$369,990

ARPA 1 $181,845

ARPA 2 $188,145

Funding for 

Membership for 

all Adult Services 

at $3,000 for 

Organizational 

Membership of 

over 100 staff per 

year.

Funding of 

gerontology 

practitioner 

certificate 

curriculum with 

WVU at $178,846

per year. Staff 

will collaborate 

with WVU and 

3rd party 

consultants on 

curriculum.

ARPA 1 and ARPA

2 Project 2

Adult services 

staff will be 

provided 

membership to 

NAPSA.

ARPA 1 and ARPA

2 Project 3

WV will 

collaborate with 

WVU to create a 

program for 

gerontology 

practitioner 

certificate for all 

Adult Services 

workers.

ARPA 2 Project 7 

Eligible APS 

workers will work 

towards NAPSA 

certification.

All adult services 

staff will be a 

member of NAPSA.

Increased 

knowledge of 

workers and 

gerontology 

certification.

Eligible APS workers 

will receive NAPSA 

certification.

Adultservicesstaff will 

receive networking 

opportunities, crosstraining, legislative 

updates, and 

information regarding 

best practices and 

latest research.

Workers will have 

increased specialized 

knowledge and 

expanded education of 

issues that surround 

the population.

Staff will be more knowledgeable 

in best practices and latest 

research in national standards 

and evidenced-based 

interventions, which will improve 

case management for vulnerable 

adults in West Virginia.

Increased knowledge of 

gerontological issues will benefit 

vulnerable adults in WV through 

a better understanding by 

workers of development across 

the life span and working with 

vulnerable adults who have 

experienced maltreatment.
APS Program Planning Template: State/Territory/District-Specific Focus Page 8

Funding 

certification for 

eligible APS staff 

at no more than

$6,300. There are 

63 allocated APS 

positions in WV.

Community 

Awareness

$ 205,424

Targeted media 

campaign

ARPA 1

Project 4

WV will create a 

media campaign 

to spread 

awareness of APS 

and maltreatment

of vulnerable 

adults.

Increased 

community 

awareness.

Increased community 

awareness will result 

in an increase of 

reports.

Increased community awareness 

will result in an increase of 

reports of maltreatment and a 

decrease of maltreatment 

experienced by vulnerable adults. 

Vulnerable adults in WV will live 

free of abuse, neglect, and 

financial exploitation.

No workload 

standards or 

evaluation has 

been 

conducted for 

APS.

$400,000

Partnership with 

an outside entity 

on a workload 

study for all WV 

Adult Services 

Cases.

ARPA 2 Project 4

APS will partner 

with outside 

entity to 

complete a 

workload study.

An evaluation study 

will provide detailed 

information on 

workload that WV is 

currently lacking.

An evaluation study 

will reveal how APS 

workers perform their 

jobs. This information 

will result in targeted, 

programmatic 

changes.

The goal isto better measure and 

project the effects of the amount 

of work, staffing levels, and 

processes on positive outcomes 

for vulnerable adults in WV. The 

evaluation study findings will 

enhance APS investigations, 

prevention, intervention, case 

management, and supportive 

services for vulnerable adults in

WV.
APS Program Planning Template: State/Territory/District-Specific Focus Page 9

Support staff 

needed to 

assist in 

activities not 

related to 

social work 

and case 

management.

$360,000

Contracting to 

fund supportstaff 

in targeted areas 

of the state for 

one year.

ARPA 2 Project 5

Supportstaff will 

be contracted to 

assist APS 

workers and 

clients in 

supportive

activities.

Support staff will 

assist workers and 

clients in a helper 

capacity, which will 

increase case 

management 

abilities for APS 

workers.

The use of support 

staff will decrease 

activities performed by 

social workers that do 

not require social work 

expertise.

The use of support staff will 

increase time spent on case 

management and social work 

with vulnerable adults, increasing 

the quality of case management 

for clients in WV.

APS workers 

do not assess 

mental 

capacity. It is 

difficultto get 

a 

psychological 

evaluation 

completed at 

times.

$127,314

Funding for 

retainerfees and 

psychological 

evaluations as 

need by a 

psychologist at

$63,657 per year.

ARPA 2

Project 6

A retained 

psychologist will 

assess mental 

capacity and 

perform 

psychological

evaluations as 

needed.

Psychological 

evaluations will be 

completed for APS 

client as needed.

A retained 

psychologist will 

conduct assessments 

when staff form an 

opinion that the adult 

may lack capacity and 

furtherintervention is 

required.

Accurate psychological 

evaluations ensure mental 

capacity is assessed for 

vulnerable adults as needed. The 

rights of vulnerable adults will 

not be infringed. Vulnerable 

adults in WV will be accurately 

assessed as appropriate.

Current 

assessment 

does not 

address all 

needs and 

strengths of 

vulnerable 

adults.

$145,000

Funding to 

collaborate with 

Marshall 

University to 

access database 

and create WV 

Adults Needs and 

Strength 

Assessment

(ANSA).

ARPA 2

Project 8

A manual for the 

ANSA will be 

created, trained, 

tested, and 

implemented with 

staff statewide.

Workers will have a 

manual, training, 

technical assistance, 

and access to 

Marshall University 

database for the 

ANSA.

Workers will receive 

training on the ANSA 

and have access to 

Marshall University’s 

database to capture 

data obtained during 

the assessment.

The ANSA is an evidencedbased, reliable, standardized tool 

to assess vulnerable adults. The 

assessment gives workers greater 

insight on needs and strengths of 

our clients. The ANSA is a 

strengths-based guide for staff on 

intervention with vulnerable 

adults, which promotes a 

heightened level of independence, 

self-determination, and quality of

life for vulnerable adults in WV.
APS Program Planning Template: State/Territory/District-Specific Focus Page 10

Budget / Spending Plan for ARPA funds – Semi-annually for 3 to 5 years

Budget/Spending Plan will be used to enhance, improve, and expand the ability of APS workers to investigate allegations of abuse, neglect, and 

exploitation. Be sure to use separate line items for each major improvement project.

Operational Plan Submission due by January 31, 2022.

ARPA 1- First Grant Allocation - August 2021 - September 2023

Description 2022

Period 1

2022

Period 2

2023

Period 1

2023

Period 2 Total

Project 1

WVCEH

Partnership $129,090 $129,090 $258,180

Project 2

NAPSA

Membership $3,000 $3,000

Project 3

WVU

Partnership $178,846 $178,846

Project 4

Community

Awareness $102,712 $102,712 $205,424

Total $129,090 $413,648 $102,712

$645,450
APS Program Planning Template: State/Territory/District-Specific Focus Page 11

ARPA 2- Second Grant Allocation - August 2022 September 2024

Description

2023

Period 

1

2023 Period

2

2024

Period 1

2024

Period 2 Total

Project 1

WVCEH

Partnership $129,090 $129,090

Project 2

NAPSA

Membership $3,000 $3,000

Project 3

WVU

Partnership $178,846 $178,846

Project 4

Workload

Study $400,000 $400,000

Project 5 Case Aids $180,000 $180,000 $360,000

Project 6 Psychologist $63,657 $63,657 $127,314

Project 7

NAPSA

Certification $6,300 $6,300

Project 8 ANSA $145,000 $145,000

Total $243,657 $180,000 $925,893 $1,349,550
APS Program Planning Template: State/Territory/District-Specific Focus Page 12

Summary of ARPA 1 + ARPA 2 Expense

2022

Period 1

2022

Period 2

2023

Period 1

2023

Period 2

2024

Period 1

2024

Period 2 Total

Summary $129,090 $657,305 $282,712 $925,893 $1,995,000