{"id":26855,"date":"2022-02-04T08:05:47","date_gmt":"2022-02-04T13:05:47","guid":{"rendered":"https:\/\/adr.gov\/?page_id=26855"},"modified":"2022-02-17T15:52:04","modified_gmt":"2022-02-17T20:52:04","slug":"how-the-federal-government-uses-conflict-prevention-management-and-resolution-in-the-workforce","status":"publish","type":"page","link":"https:\/\/adr.gov\/about-adr\/how-the-federal-government-uses-conflict-prevention-management-and-resolution-in-the-workforce\/","title":{"rendered":"Conflict Prevention, Management and Resolution Services for the Federal Workforce"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-1 fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;\">Conflict Prevention, Management and Resolution Services for the Federal Workforce<\/h2><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container\"><div class=\"title-sep sep-double sep-solid\" style=\"border-color:#e0dede;\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-1\"><p><strong>Conflict Management, Prevention and Resolution Services and Resources for Federal Employees<\/strong><\/p>\n<p>Over 50 agencies have conflict management programs that provide employees a range of tailored conflict management, prevention, and resolution services.\u00a0 Over the past 10 years, agencies have expanded programs and policies to promote the early use of conflict management to proactively resolve disputes at the earliest stage of the conflict.\u00a0 Early dispute resolution has enabled agencies to resolve disagreements before they escalate into contest that drain resources and impede agency work. The result has been a significant increase in employee productivity and motivation, a decrease in absenteeism and health issues and a reduction in loss of skilled employees.<\/p>\n<p>Services are provided by federal and private neutrals and range from consultation and conflict coaching to mediation, facilitation and ombuds services. See below for more information on the types of services and how they are provided.\u00a0 For more information on agency programs and services see (link to ADR programs contact page).<\/p>\n<p><a href=\"https:\/\/www.eeoc.gov\/federal-sector\/alternative-dispute-resolution\"><strong>Equal Employment Opportunity Commission (EEOC) Alternative Dispute Resolution<\/strong><\/a><\/p>\n<p>The EEOC requires that all federal agencies have an ADR program.\u00a0 Most agencies use mediation in their ADR programs.\u00a0 The EEOC highly encourages the use of ADR as it offers both the employee and agency the opportunity for a fast and informal settlement of the dispute. For more information on the use of ADR for EEO complaints visit the <a href=\"https:\/\/app.powerbigov.us\/view?r=eyJrIjoiNTkzYThkMTUtZmEzNy00ZjdlLWFjYmEtYjhlNjYwZTYzNjE0IiwidCI6IjNiYTViOTQzLTRlNTYtNGEyZi05YjkxLWIxZjFjMzdkNjQ1YiJ9&pageName=ReportSection0d49d47a140e8116390\">EEOC Dashboard Informal and Formal ADR Activity.<\/a><\/p>\n<p><strong>Federal Shared Neutrals Programs<\/strong><\/p>\n<p>The Shared Neutrals programs are a unique federal collateral duty interagency programs that provide cost-effective services to resolve disputes and preserve working relationships through the use of ADR.\u00a0 The programs enable participating Federal agencies, through reciprocal agreements, to share trained mediators and other mediation resources.\u00a0 Shared Neutrals Roster members are federal employees who mediate as a collateral duty or government retirees who volunteer their services.\u00a0 \u00a0The Federal Mediation and Conciliation Service administers the <a href=\"https:\/\/www.fmcs.gov\/sharedneutrals\/\">National Capital Region Shared Neutrals Program<\/a>. The <a href=\"https:\/\/www.feb.gov\/\">Federal Executive Boards<\/a> administer the 19 Shared Neutral programs outside the National Capital Region.\u00a0 The <a href=\"https:\/\/www.feb.gov\/plans-reports\/federal-executive-board-2020-annual-report.pdf\">Federal Executive Board Annual Report FY2020<\/a> reported that the FEB-sponsored ADR programs successfully settled 195 cases, resulting in an estimate cost-avoidance of more than $10.2 million.<\/p>\n<p><strong>Collective Bargaining Mediation <\/strong><\/p>\n<p>The federal government has a rich history of using mediation to preserve and promote labor-management peace and cooperation. In 1947, Congress created the <a href=\"https:\/\/www.fmcs.gov\/\">Federal Mediation and Conciliation Service<\/a> (FMCS) as an independent agency charged with assisting federal, state and local agencies with labor disputes.\u00a0 Today, FMCS provides federal agencies with a wide variety of labor management and customizable conflict prevention and resolution services.<\/p>\n<p><strong>Federal Ombuds<\/strong><\/p>\n<p>In 2016 the Administrative Conference of the United States published a report on the Use of Ombuds in Federal Agencies.\u00a0 The report included information from 148 internal and external federal Ombuds programs. The full report and recommendations can be found <a href=\"https:\/\/www.acus.gov\/research-projects\/use-ombuds-federal-agencies\">here<\/a>.<\/p>\n<p>The <a href=\"https:\/\/federalombuds.ed.gov\/s\/\">Coalition of Federal Ombudsman<\/a> is the principle interagency forum that provides collaboration, advice, and guidance on professional Ombuds Standards, skills development, program development, and effectiveness.\u00a0 Coalition members and committees work as an integrated and networked enterprise to increase the professionalism and effectiveness of Ombuds serving U.S. government agencies by sharing experiences, ideas, policies, standards, best practices and innovative approaches to provide world-class Ombuds services.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-fullwidth.fusion-builder-row-1 { overflow:visible; }<\/style><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":12068,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"side-navigation.php","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/adr.gov\/wp-json\/wp\/v2\/pages\/26855"}],"collection":[{"href":"https:\/\/adr.gov\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/adr.gov\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/adr.gov\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/adr.gov\/wp-json\/wp\/v2\/comments?post=26855"}],"version-history":[{"count":0,"href":"https:\/\/adr.gov\/wp-json\/wp\/v2\/pages\/26855\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/adr.gov\/wp-json\/wp\/v2\/pages\/12068"}],"wp:attachment":[{"href":"https:\/\/adr.gov\/wp-json\/wp\/v2\/media?parent=26855"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}