{"id":27179,"date":"2022-02-16T13:10:30","date_gmt":"2022-02-16T18:10:30","guid":{"rendered":"https:\/\/adr.gov\/?page_id=27179"},"modified":"2022-02-16T13:10:30","modified_gmt":"2022-02-16T18:10:30","slug":"criteria-for-mediator-credentials-and-quality-control","status":"publish","type":"page","link":"https:\/\/adr.gov\/guidance\/criteria-for-mediator-credentials-and-quality-control\/","title":{"rendered":"Criteria for Mediator Credentials and Quality Control"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-1 fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;\">Criteria for Mediator Credentials and Quality Control<\/h2><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container\"><div class=\"title-sep sep-double sep-solid\" style=\"border-color:#e0dede;\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-1\"><p><strong>Program Specifics<\/strong>:\u00a0 description of the subject area handled by the roster and of the source of mediators.<\/p>\n<p><strong>Gatekeepers:\u00a0 <\/strong>the individual or group responsible for making the determination of whether an applicant meets the requirements for initial and on-going roster membership.<\/p>\n<p><strong>Qualifications, Credentialing and Quality Assurance:<\/strong><\/p>\n<div>\n<p><em>Levels of credentialing: <\/em>generally a tiered approach with basic and advance levels of education, training, experience or demonstrated knowledge, skills and abilities.<\/p>\n<p><em>Training\/Standards:<\/em> prerequisites for inclusion on roster, with a focus on \u201cclassroom preparation\u201d with an assessment of trainees\u2019 strengths and weaknesses.<\/p>\n<p><em>Education<\/em>: college-level or above mediation or related subject-matter courses\/degree recommended or required for roster membership.<\/p>\n<p><em>Amount of experience: <\/em>\u201cflying time\u201d of neutrals, measured in number of cases and\/or number of hours in mediation.\u00a0 Numerous programs and rosters permit any neutral to practice provided that he or she has \u201clogged\u201d a certain minimum number of cases or hours in mediation.<\/p>\n<p><em>Mentoring or supervision prior to credentialing: <\/em>co-mediation or some form of apprenticeship with experienced neutrals who evaluate applicants.<\/p>\n<p><em>Evaluation of training participants\/Performance tests:<\/em> participation in mock mediations through which candidates have an opportunity to demonstrate their ability.<\/p>\n<p><em>References: <\/em>references from co-mediators or parties, or lists of clients from previous cases.<\/p>\n<p><em>Interviews:<\/em> interviews with neutrals to assess process understanding and prior performance.<\/p>\n<p><em>Other prerequisites: <\/em>specific standards and requirements for roster membership other than those listed above.<\/p>\n<\/div>\n<p><strong>Re-credentialing:<\/strong>\u00a0 ability to remain a roster member by maintaining current education, training, experience or demonstrating identified knowledge, skills, and abilities.<\/p>\n<p><strong>Neutral Development: <\/strong><\/p>\n<div>\n<p><em>Ethical standards: <\/em>expectations that neutrals adhere to stated ethical standards and may include support for neutrals \u201cin the field\u201d.<\/p>\n<p><em>Continuing education or training: <\/em>post-credentialing training and conferences to enhance skills, apprise of new developments in the field, and provide a forum to strategize approaches to commonly experienced mediator challenges.<\/p>\n<p><em>Mentoring or supervision post-credentialing<\/em>:\u00a0 co-mediation or some form of mentoring which may involve follow-up training and, occasionally, telephone advice for neutrals.<\/p>\n<\/div>\n<p><strong>Evaluation and Assessment:<\/strong><\/p>\n<div>\n<p><em>User evaluation: <\/em>feedback from participants in the mediation through tools such as post-mediation questionnaires and evaluations.\u00a0 Questions may include: Was the process useful?\u00a0 Did the participants feel that the mediator maintained neutrality, understood issues, stimulated solutions, and assisted parties in reaching agreement?<\/p>\n<p><em>Complaint procedures\/panels: <\/em>effort to promote quality mediation through opportunities to register complaints, either in writing or through a hotline.<\/p>\n<\/div>\n<p><strong>Website (if any):\u00a0 <\/strong>the website of the roster, if one exists, or of the organization that supports the roster.<\/p>\n<p><strong>Contact Information<\/strong>:\u00a0 the phone number, fax number, email address, etc. to be contacted for further information about the roster, if the organization wishes to receive inquiries<\/p>\n<p><em>Criteria \u00a0prepared using the ABA Section of Dispute Resolution Task Force on Credentialing \u201cReport on Mediator Credentialing and Quality Assurance\u201d (2002).<\/em><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":26530,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/adr.gov\/wp-json\/wp\/v2\/pages\/27179"}],"collection":[{"href":"https:\/\/adr.gov\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/adr.gov\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/adr.gov\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/adr.gov\/wp-json\/wp\/v2\/comments?post=27179"}],"version-history":[{"count":0,"href":"https:\/\/adr.gov\/wp-json\/wp\/v2\/pages\/27179\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/adr.gov\/wp-json\/wp\/v2\/pages\/26530"}],"wp:attachment":[{"href":"https:\/\/adr.gov\/wp-json\/wp\/v2\/media?parent=27179"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}