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APS Program Planning Template: State/Territory/District-Specific Focus

State/Territory/District New Hampshire

Contact Rachel G. Lakin

Budget Allocation $1,995,000

Timeline AMERICAN RESCUE PLAN ACT (ARPA) OF 2021- Grant 1 

August 2021 – September 2023 

AMERICAN RESCUE PLAN ACT OF 2021 - Proposed Grant 2 

August 2022 – September 2024 

Vision 2025

The Vision clarifies what your ARPA Grant 1 Program 

aspires to become and to achieve. It is designed to 

inspire by providing a picture of where the program 

is heading in 3-5 years.

Note: If you are a part of a larger organization, does 

it have its own future vision? If so, you may want to 

adapt it to your own program.

To protect vulnerable adults from abuse, neglect, and exploitation by investigating and 

providing temporary assistance until risk is minimized and services are secured. 
APS Program Planning Template: State/Territory/District-Specific Focus Page 2

Mission Statement

Mission and Values statements can be an effective 

tool to educate the public; state and local 

government officials; state government agencies; 

provider agencies; and service recipients as to what 

the Adult Protective Services is and how they do 

business.

Mission Statements answer four key questions 

about your APS Program:

• Who do we serve?

• What needs do they have that we can fulfil?

• How do we meet those needs? How do we 

make the clients' lives better?

• Does it link directly to the Vision Statement?

Note: if you are a part of a larger organization, does 

it have its Mission Statement? If so, you may want 

to adapt it for your own program.

To provide protection for vulnerable adults who are abused, neglected or exploited. 

Implicit is the philosophy that whenever possible and adult’s right to self-determination 

should be preserved and that each adult should live in safe conditions and that each 

adult should live his own life without interruption from state government. Only when 

these principles become impossible to follow should legal proceedings be initiated in 

order to care for and protect such adults.
APS Program Planning Template: State/Territory/District-Specific Focus Page 3

Guiding Principles / Core Values

Guiding Principles or Core Values guide internal 

processes and client interactions for your APS 

Program. 

Note: if you are a part of a larger organization, does it 

have its own set of Guiding Principles or Core Values? 

If so, you may want to adapt it for this program.

Services

Services will be planned, delivered and coordinated at the local level to the greatest 

extent possible. The Department will develop broad policies for service delivery and 

will allocate resources, provide technical assistance, and evaluate services to ensure 

quality. 

Family Centered Services

Services will be responsible to the individual needs of each person and/or family. 

Solutions will be designated in concert with consumers and will be based on their 

unique strengths.

Crisis Response

Every effort will be made to mobilize available resources to promptly respond to the 

needs of individuals and families in crisis.

Outcome Based

Services will be designed to achieve measurable results in maintaining or improving 

health, well-being, and independence. Interventions will be monitored to determine 

effectiveness and used to assure positive outcomes.
APS Program Planning Template: State/Territory/District-Specific Focus Page 4

Goals for Program Improvement

These are goals to be obtained in order to move your APS 

program from current practices to your Vision.

Now that you have new funds targeted for your work with 

APS, what can be enhanced or improved in your current 

program? These goals must meet the APS Formula Grant 

requirements. It is recommended these goals become 

SMART goals (specific, measurable, actionable, and 

timely).

Using the results of your Environmental Scan, identify key 

issues that need to be addressed during this planning 

cycle. 

These are goals to move your APS Program from current 

practices to your Vision #1.

New Hampshire Adult Protective Services

Goal One: Strengthen NH Adult Protective Services through greater awareness, 

collaboration and response.

Goal Two: Strengthen outreach to those who come into contact with vulnerable 

adults on a regular basis.

Goal Three: Enhance effectiveness of APS services to be more client centered 

Goal Four: Improve client safety
APS Program Planning Template: State/Territory/District-Specific Focus Page 5

Targeted Improvement Projects

Using the results of your Environmental Scan and PESTEL, 

describe the targeted improvements and enhancements 

needed for this planning cycle. 

Your improvements should be concrete, measurable, and 

complete. 

WHY is this improvement needed? 

What Purpose or NEED will it fill? 

What RESOURCES will be used? 

What ACTIVITIES will it entail? 

What are the direct OUTPUTS of the activities? What are 

the intended results and how will clients benefit?

See example on next page.

Enhance intake’s efficiency for reporters by creating online reporting system

Establish an efficient procedure for BEAS state registry checks

Increase Adult Protective Services ability to respond to complex cases

Review and revise BEAS standardized assessment tools

Increase public awareness around adult maltreatment and mandated reporting
APS Program Planning Template: State/Territory/District-Specific Focus Page 6

Purpose/Needs to 

be filled by ARPA 

Funds

Inputs (Resources 

Deployed)

Activities Outputs from 

Investment

Short-Term 

Outcomes

Long-Term Outcomes

Based on the 

results of your 

Environmental 

Scan and PESTEL, 

what needs of 

your APS Program 

will be served by 

the ARPA funds? 

Should be a clear 

“connection” with 

the Environmental 

Scan items.

People, financial, 

organizational, or 

community 

resources 

Directed 

toward doing 

the activity. 

Improvement

Projects 

Identify the 

“What” for each 

targeted 

improvement, 

with enough 

context and 

information to 

explain.

Direct products of 

program activities. 

May include types, levels, 

and targets of services to 

be delivered by the 

program. 

 

Examples include number 

of people served, 

number of events 

held, and number of 

units of service provided. 

Specific changes 

in behavior, 

knowledge, skills, 

status, or level of 

functioning in 1 year.

Internal Benefits.

Specific changes in 

behavior, knowledge, 

skills, status, or level 

of functioning. 

 Long-Term outcomes should 

be achievable within the 2-to5-year timeframe of grants. 

Benefits to your Clients.

Improve efficiency 

in reporting adult 

maltreatment

Receiving reports 

through an on-line 

reporting portal

$264K (ARPA 1) 

(700K ARPA 2)to 

secure or develop 

on-line reporting

and intake

software 

Reduce the processing 

takes for an intake of 

maltreatment

September 2022

On-line reporting 

system is 

implemented 

Reports are received and 

processed more timely

Better response times to 

reports of maltreatment

Issues that are not for APS are 

referred to the appropriate 

source.

Improve efficiency 

in performing 

BEAS registry 

checks

Automation of the 

BEAS State Registry

67,150 (ARPA I) to 

secure or develop 

BEAS State 

Registry Software

Reduce the processing 

time and difficulty or 

obtaining registry checks

September 2023

Automation of the 

BEAS state registry 

complete

Employers receive accurate, 

complete registry checks in a 

timely manner.
APS Program Planning Template: State/Territory/District-Specific Focus Page 7

Greater Skill 

needed to combat 

increasing number 

of complex 

maltreatment 

cases

Utilize the NAPSA 

conference for staff 

to receive 

advanced training. 

Provide staff with 

other advanced 

training 

opportunities.

25K (ARPA 1) 100K 

(ARPA II) to send 

folks to the NAPSA 

conference as well 

as to hire trainers 

or send staff to 

other educational 

offerings.

Identify and mitigate 

factors leading to more 

complex cases of 

maltreatment

By September 2023, 

all Adult Protective 

Services workers in 

NH will have 

advanced training in 

investigating and 

resolving complex 

maltreatment cases

Enhance staff skills to provide 

client centered target services

Greater Skill 

needed to combat 

increasing number 

of complex 

maltreatment 

cases

Utilize the services 

of a forensic 

accountant.

Use 500K (ARPA II) 

to contract with 

forensic 

accountants.

Review complex 

exploitation cases.

Provide training to APS 

staff on identifying red 

flags in financial 

accounts.

Provide expert testimony 

when needed.

By January 2023, NH 

APS will have 

available to them the 

services of a forensic 

accountant

Enhance staff skill and 

knowledge in investigating 

exploitation cases.

Update APS 

standardized 

assessment tools

Review and Revise 

Structured 

Decision-Making® 

Assessments

269,300 (ARPA 1)

to work with a 

contractor to 

evaluate current 

tools

Staff will be provided 

with necessary 

information at critical 

decision points of a case.

By September 2023, 

Implementation of 

Revised Structured 

Decision-Making® 

assessments

Improve client outcomes by 

focusing resources on high risk 

clients

Increase public 

awareness 

regarding adult 

maltreatment

Creation of public 

awareness 

materials

$49,550 (ARPA II)

to be used for 

increased public 

awareness.

Existing public awareness 

materials will be 

updated. New public 

awareness materials will 

be created. 

By September of 

2024, updated 

materials will be 

available to 

professionals and the 

general public.

Receive reports of 

maltreatment in a more timely 

manner enabling a more 

timely intervention resulting 

better outcomes.

Helping clients 

receive necessary 

Services

Supplement 

existing resources 

$20K (ARPA I) Providing funding that 

will help reduce the gaps 

in service provision

Provide more 

immediate support 

and avoid more 

costly interventions

Help identify and address the 

on-going service gaps
APS Program Planning Template: State/Territory/District-Specific Focus Page 8

Budget / Spending Plan for ARPA funds – Semi-annually for 3 to 5 years

Budget/Spending Plan will be used to enhance, improve, and expand the ability of APS workers to investigate allegations of abuse, neglect, and 

exploitation. Be sure to use separate line items for each major improvement project.

Operational Plan Submission due by January 31, 2022.

ARPA 1- First Grant Allocation - August 2021 - September 2023

Description

2022 

Period 1

Aug’21-

Mar’22

2022 

Period 2

Apr ‘22-Sept 

22

2023 

Period 1

Oct ‘22-Mar 

‘23

2023 

Period 2

Apr ‘23- Sept 

‘23

Total

Project 1

Technology 

upgrade 0 331,150 0 0 331,150

Project 2 Training 15,000 5,000 5,000 25,000

Project 3

Revision of 

assessment 

tools 63,000 74,900 131,400 269,300

Project 4

Client 

services $10,000 $5,000 $5,000 20,000

Project 5

Total 429,150 84,900 141,400 645,450

ARPA 2- Second Grant Allocation - August 2022 September 2024

Description

2023 Period

1

2023 Period 

2

2024 

Period 1

2024 

Period 2 Total

Project 1

Technology 

upgrade 175,000 175,000 175,000 175,000 700,000

Project 2 Training 50,000 50,000 100,000

Project 3

Forensic 

Accountant 125,000 125,000 125,000 125,000 500,000
APS Program Planning Template: State/Territory/District-Specific Focus Page 9

Project 4

Public 

Awareness 24,775 24,775 49,550

Project 5

Total 374,775 300,000 374,775 300,000 1,349,550

Summary of ARPA 1 + ARPA 2 Expense

2022 

Period 1

2022 

Period 2

2023 

Period 1

2023 

Period 2

2024 

Period 1

2024 

Period 2 Total

Summary 0 429,150 454,675 436,400 374,775 300,000

Categories may include: 

• Development Operational Plan 

• Staffing (include FTE or Consulting Agreements)

• Training

• Technology Upgrade 

• Equipment 

• Administrative Costs

• Transportation

• Wrap-around services