CRITERIA FOR ROSTER MEMBERSHIP 

A summary of research conducted on 

selected Federal and State rosters of mediators

CRITERIA (see Air Force Workplace Mediation Department of the Navy Shared Neutrals Program FEMA ADR Cadre National Roster of Virgin

descriptions) Program Workplace Mediation 

Program 

Environmental Dispute Resolution and Consensus Building Professionals 

Program Specifics Internal mediators for workplace issues Internal mediators for workplace 

issues 

Federal Mediators for EEO workplace and other issues 

Internal Mediators for workplace Issues 

Professional staff couples with private sector mediators, focuses on managing public and private entities resolving environmental conflicts 

Internamediatoto perfoprofit vo

Gatekeepers Deputy General Counsel for Dispute 

Resolution certification. Installation Commander recommendation. Installation ADR Champion endorsement. 

Deputy Assistant Secretary of the Navy (CP/EEO) signature. Regiatonal ADR Coordinator review. 

Sharing Neutrals Administrator ADR Cadre Manager, ADR 

Office, Office of Chief Counsel 

U.S. Institute for Enivronmental Conflict Resolution Senior Program Manager/Roster Manager 

Office o

Qualifications, Credentialing and Quality Assurance

 ^Levels of credentialing 

Four Certification levels: -- Basic: training and 3 comediations. --Intermediate: 20 solo mediations, continuing development, qualified to mediate EEO cases, & satisfactory evaluations. --Advanced: 75 solo or principal mediations, settlement rate of 70% or better, continuing development, 10 mediations with party representatives --Master: 150 solo or principal mediations, settlement rate of 75% or better, continuing development, mediate complex/high visibility disputes. 

Four Certification tiers: --Introduction: training. --Advanced: training with role-play evaluations --Screening and evaluation: training and one hour role play evaluation. --Co-mediations and coaching: 3 co-mediations with coaching by qualified mediator 

Mediators and Co-mediators. Mediators and co-mediators are experienced and trained, however, co-mediators are less experienced. 

Four Credentialing levels: – Trainee: entry level with strong workplace mediation and ADR experience. – Basic Qualified: disaster 

ADR experience, cadre training 

& satisfactory evaluations. 

– Fully Qualified: progressively more disaster ADR experience, cadre training & satisfactory evaluations. – Expert: progressively more disaster ADR experience, cadre training & satisfactory evaluations. 

None “VA Ge

Circuit 
CRITERIA FOR ROSTER MEMBERSHIP 

A summary of research conducted on 

selected Federal and State rosters of mediators

CRITERIA (see Air Force Workplace Mediation Department of the Navy Shared Neutrals Program FEMA ADR Cadre National Roster of Virgin

descriptions) Program Workplace Mediation 

Program 

Environmental Dispute Resolution and Consensus Building Professionals 

^Training/Standards Minimum of 30 hours of facilitative model 

of mediation in Air Force Basic Mediation Course or comparable 

Minimum 20 hours of training in faciliative mediation skills. 

Co-mediators must have at least 20 hours of basic mediation skills training. Lead mediators must have at least 20 hours of basic mediation skills training as well as completion of 5 mediations. 

100+ hours of mediation, facilitation and/or public or group participation processes; 40 hours of FEMA specific training. 

24 hours basic training and 16 hours of advance training in dispute resolution and consensus building 

GeneraVA couhours bCircuit certified hours ohours ahours ocourse 

 ^Education 

N/A N/A N/A 4 year degree minimum; MS, 

Ph.D or JD strongly recommended; MS in Conflict Resolution preferred. 

Tranings taken and provided can be used as part of meeting the 60 point entry critieria requirement 

Bachel

 ^Amount of experience 

Basic: 3 co-mediations in AF disputes. Intermediate: 15 solo or principal mediations in AF disputes in preceding 2 years. Advanced: 34 solo or principal mediations in AF dispues, with 75% or better settlement rate, with 20 in preceding 3 years & 10 with party representatives. Master: 75 solo or principal mediations in AF disputes, with 75% or better resolution rate, with 30 in preceding 3 years. 

3 co-mediations in DON disputes. Lead Mediator needs evidence 

of ADR training, completion of 5 mediations or 3 co-mediations performed with a mentor mediator. At least 20 hours of basic mediation skills training. 

3+ years mediation experience and several hundred cases mediated; additional skills and experience in workplace mediation, meeting facilitation, group facilitation, public participation processes, training in conflict resolution skills and teambuilding 

Solo or co-mediator for at least 200 case hours in 2 to 10 environmental cases. Expertise in 1 or more: facilitation, mediation, consensus building, neutral evaluation/fact finding, settlement judge, conflict assessment, process design, or dispute systems design. 

Not spe
CRITERIA FOR ROSTER MEMBERSHIP 

A summary of research conducted on 

selected Federal and State rosters of mediators

CRITERIA (see 

descriptions) 

Air Force Workplace Mediation Program 

Department of the Navy Workplace Mediation Program 

Shared Neutrals Program FEMA ADR Cadre National Roster of 

Environmental Dispute Resolution and Consensus Building Professionals 

Virgin

 ^Mentoring or supervision prior to credentialing 

3 co-mediations required for Basic. 3 co-mediations in DON disputes. Co-mediation: The primary 

mediator is mentoring and giving feedback. 

Minimum 3-5 weeks supervised and mentored first disaster deployment during trainee phase; successful ADR practice as determined by cadre manager and completion of benchmark standards for advancement in credentialing levels. 

Experience points for principal professional or apprentice or junior professional 

Generamediattraining observaleast 5 of 3 meCircuit circuit cadditionmediatobservaleast 10 court-c

 ^Evaluation of training participants/Performance tests 

Role plays part of curriculum. Evaluation of co-mediations by qualified mentor. 

Role plays part of curriculum. Evaluation of co-mediation by qualified mentor. 

N/A See above N/A Evalua

qualifie

 ^References 

ADR Champion endorsement. Regional ADR Coordinator review 

of qualifications. 

Written approval of their supervisors. Minimum of 2. 

At least one reference from a person knowledgeable about the applicants mediation skills and abilities; prefer a reference from a community mediation center or comparable reference. 

N/A N/A 

 ^Interviews 

N/A N/A N/A In-person interviews preferred; 

telephone interviews possible for those outside the DC-MDVA region. 

N/A N/A 
CRITERIA FOR ROSTER MEMBERSHIP 

A summary of research conducted on 

selected Federal and State rosters of mediators

CRITERIA (see Air Force Workplace Mediation Department of the Navy Shared Neutrals Program FEMA ADR Cadre National Roster of Virgin

descriptions) Program Workplace Mediation 

Program 

Environmental Dispute Resolution and Consensus Building Professionals 

 ^Other prerequisites 

No pending complaints of ethical or professional standards violations. 

Certified mediators must also demonstrate completion of 16 hours of advanced mediation skills training during the certification period. 

Approval by supervisor and agency has signed agreement to be a part 

U.S. Citizenship; background investigation; deployment to disasters for minimum 30 day assignments on short notice; Active attorney/bar membership preferred. 

60 points across 3 categories: complex case and additional case experience, interactive process training, substantive edcuation and experience. 

Statemexpertis

Re-credentialing Certification valid for 4 years. Renewal Certification valid for 24 months. N/A No re-credentialing required Roster members urged to keep their 2 years 

for additional 4 years by request within Renewal by request with proof of 5 but continuous assessment is profiles up to date, but no re- hours o

60 days after expiration. solo or 10 co-mediations. made. credentialing once quality (unless 

practitioner goes "inactive', then must re-qualify to become active 

of certif

Neutral Development

 ^Ethical standards

 “A Guide for Federal Employee Mediators” promulgated by the Federal Interagency ADR Working Group.

 “A Guide for Federal Employee Mediators” promulgated by the Federal Interagency ADR Working Group. 

Standards are modeled on the Standards of Practice for Postal Service Mediators. Modifications were made to reflect both the voluntary nature of Sharing Neutrals and the fact that mediators are federal employees.

 “A Guide for Federal Employee Mediators” promulgated by the Federal Interagency ADR Working Group. 

Roster removal linked to violations of Model Standards of Conduct for Mediators and other "for cause" 

“StandaProfessCertifieJudicia
CRITERIA FOR ROSTER MEMBERSHIP 

A summary of research conducted on 

selected Federal and State rosters of mediators

CRITERIA (see 

descriptions) 

Air Force Workplace Mediation Program 

Department of the Navy Workplace Mediation Program 

Shared Neutrals Program FEMA ADR Cadre National Roster of 

Environmental Dispute Resolution and Consensus Building Professionals 

Virgin

 ^Continuing education or training 

Intermediate: 8 hours continuing development or refresher in interestbased negotiation or facilitation skills per year. Advanced: 16 hours of conflict resolution knowledge, skills, & abilities. Master: 24 hours of AF Advanced Negoation or Conflict Resolution courses. 

16 hours general mediation training, 

ADA/Rehab Act Mediation Traiing & Ethics training. 

Brown Bag Lunches and peer consultation - 4 different sessions once a month hour and half to discuss critical moments in mediations that they intervened 

Annual mandatory cadre ADR training program of 16-40 hours and additional FEMA specific employee training. 

Points for 24 hours basic training and 16 hours advanced Additional points for teaching DR and consensus building 

8 hours training ethics 

 ^Mentoring or supervision post-credentialing 

Done by qualified mentors and comediators. Done by qualified mentors and co­ mediators. N/A Done by cadre manager Additional points for graduate certificates and degrees Not spe

Evaluation and Assessment

 ^User evaluation 

Yes Yes Sharing Neutrals User Survey. Yes Surveys, questionnaires and 

evaluation forms relating to many different services. 

Yes 

 ^Complaint process/panels 

Decertification process for violation of ethical or professional standards. 

No formalized complaint process No standardized process. If 

participants have an issue can call and will take the process from there. 

Satisfaction survey completed by onsite supervisor following deployment. Also, informal complaints may be made through program supervisory chain of command as advertised. 

N/A Formal 

Website (if any) www.adr.af.mil http://www.adr.navy.mil http://www.hhs.gov/dab/adr http://www.fema.gov/help/adr/i ndex.shtm www.ecr.gov www.co
CRITERIA FOR ROSTER MEMBERSHIP 

A summary of research conducted on 

selected Federal and State rosters of mediators

CRITERIA (see 

descriptions) 

Air Force Workplace Mediation Program 

Department of the Navy Workplace Mediation Program 

Shared Neutrals Program FEMA ADR Cadre National Roster of 

Environmental Dispute Resolution and Consensus Building Professionals 

Virgin

Contact Information Deputy General Counsel (Dispute 

Resolution), Air Force 

Assistant General Counsel (ADR) DON ADR Program Office of the General Counsel 720 Kennon Street SE RM 214 Washington Navy Yard, DC 20374­5012 (202) 685­7000 

Agencies interested in joining or participating agencies may contact Martha Flores for mediator referrals at Martha.Flores@hhs.gov or by phone at (202) 565-0134. 

Robert Scott, ADR Cadre Manager Office of Alternative Dispute Resolution FEMA 500 C Street, SW, Suite 840 Washington, DC 20472 (202) 646-4604 

Roster Manager, USIECR 1305 Scott Avenue Tuscon, AZ 87501 (520) 901-8501 

Dispute Office oSuprem100 N. Richmo(804) 7

Prepared by Linda Baron, Matilda Brodnax, Jessica Bunce, Deirdre Gallagher, Chris Kopocis & Cindy Mazur 
CRITERIA FOR ROSTER MEMBERSHIP 

A summary of research conducted on 

selected Federal and State rosters of mediators

CRITERIA (see Greater Boston Los Angeles, California Chicago, Illinois Baltimore, Maryland New York City, New 

descriptions) Massachusetts 

Federal Executive Board 

Federal Executive Board Federal 

Executive Board 

Federal Executive Board 

York Federal Executive Board 

Program Specifics Mediators from participating 

agencies, deals with issues in the agencies mostly EEO, human resources problems 

Mediators are volunteers from participating federal agencies (FAA, HUD, SSA, DHS, GSA, etc.); internal mediations between the participating agencies 

Mediators from participating federal agencies, mediating workplace issues between the federal agencies 

Mediation assistance to particpating agencies, focusing on workplace disputes, mediators from participating federal agencies. Periodically may search for volunteer mediators from member organizations 

FEB SNP participating agencies workplace disputes, mediators internal to the agencies or retired employees of SNP. Mediators from participating agencies mediating workplace issues. 

Gatekeepers Shared Neutrals 

Committee being formed -Currently FEB staff. 

FEB Shared Neutrals 

ADR Program committee approves mediators. Must have an agency head letter of reccommendation. 

Currently SSA ADR Program Director 

A roster of SNP-certified mediators is maintained by the SNP Administrator. Participating agencies designate only those who meet the training criterion. 

Qualifications, Credentialing and Quality Assurance

 ^Levels of credentialing 

Use standards recommended by the MA Bar Association. In MA there are no certified mediators – merely individuals who have taken arbitration courses in law school or completed the training. 

Juniors - recently trained, less than 5 mediations. Expert Mediators – do the training. Senior lead mediators, conducted at least 5 mediations and reviewed by Expert mediators. 

No - primary mediators (comediators model) 

If only completed basic training, co-mediator. After a certain amount of comediations and observation become mediator. The next class is advanced. 

No separate credentialing, an individual is either a mediator or trainee. 
CRITERIA FOR ROSTER MEMBERSHIP 

A summary of research conducted on 

selected Federal and State rosters of mediators

CRITERIA (see Greater Boston Los Angeles, California Chicago, Illinois Baltimore, Maryland New York City, New 

descriptions) Massachusetts Federal Executive Board Federal Federal Executive York Federal Executive 

Federal Executive Executive Board Board Board Board 

^Training/Standards Minimum of 40 hours of 

mediation training by an approved source. 

40 Hours 32 hours of formal 

mediation program (or comparable) and 4 SNAP mediations and feedback from co-mediator then can apply to be primary mediator 

Completion of a minimum 40 hours that includes extensive role-playing. 

The mediator must have completed at least 30 hours of formal facilitative mediator training, provided by SNP (or equivalent), completed within one year of application. Minimal training components are: mediation process steps; mediator opening; techniques such as active listening, effective questioning, reframing, and generating options; agreement-writing, mediator ethics; and at least eight hours of role play. 

^Education

N/A N/A N/A N/A N/A 

^Amount of experience 

Must have a minimum of 2 mediations as a lead and 2 co-mediations. 

Only matters as they move up in credentialing for mediation assignments 

Have completed 32 hours of formal mediation program or 

comparable experience acceptable to the SNAP Committee 

As a mediator or co-mediator, mediated at least five cases, three of which would have been as the lead mediator, with verification and satisfactory evaluation by a qualified source; or at least three mediations independently mediated (with verification and satisfactory evaluation by a qualified source plus at least one SSA observation. 

At least 30 hours of formal facilitative mediator training. 
CRITERIA FOR ROSTER MEMBERSHIP 

A summary of research conducted on 

selected Federal and State rosters of mediators

CRITERIA (see 

descriptions)

Greater Boston Massachusetts Federal Executive Board 

Los Angeles, California Federal Executive Board 

Chicago, Illinois Federal Executive Board 

Baltimore, Maryland Federal Executive Board 

New York City, New York Federal Executive Board 

^Mentoring or supervision prior to credentialing

Not in the plan as of yet. Junior mediators co-mediate with a 

Senior or Expert Mediator at least 5 times before they can lead a mediation 

Co-mediation: the primary mediator is mentoring and giving feedback 

Co-mediation program of observing and assisting before becoming lead mediator. 

Have to have completed one observation and 3 comediations 

^Evaluation of training participants/Performance tests

Yes, recommends sources for training, about six or seven different training facilities where they draw their mediators from. If unfamiliar with where the individual was trained may perform mock mediation. 

Mock mediations is part of the 40 hours of training 

Primary mediators will evaluate during co-mediation process. 

N/A N/A 

^References

Yes N/A From agency head At least two written references 

from individuals familiar with the applicant’s skills and abilities in conflict resolution and mediation. 

Their agency has to agree to be a part of it – agency head nominates and agrees to be a part of the program 

^Interviews 

Yes N/A N/A N/A Put in an application form – 

they apply and send credentials – and then assign them to comediate or observe and then let them go out on their own 
CRITERIA FOR ROSTER MEMBERSHIP 

A summary of research conducted on 

selected Federal and State rosters of mediators

CRITERIA (see Greater Boston Los Angeles, California Chicago, Illinois Baltimore, Maryland New York City, New 

descriptions) Massachusetts 

Federal Executive Board 

Federal Executive Board Federal 

Executive Board 

Federal Executive Board 

York Federal Executive Board 

^Other prerequisites 

N/A During the training session the 

Expert mediators observe the trainee and some have been eliminated based on inappropriate comments, poor social skills (on the phone during class) and poor performance in mock mediations 

Willingness to do the mediation when asked. Minimum 2 mediations a year. 

Social Security may require other qualifications, such as subject matter expertise prior to mediating certain disputes. Supervisor’s Approval Form signed by mediator’s supervisor or manager. 

EEO training is also required, a minimum of 3 1⁄2 hours of EEO training that includes segments on EEO laws and the Federal Sector EEO process, theories of dis-crimination, and remedies available. The 3 1⁄2 minimum EEO training requirement may be included as part of the 30 hour formal facilitative mediator training 

Re-credentialing Not yet Advanced mediation training 

offered every 2 years 

N/A N/A Mediators who have not completed the continuing education 

requirement will be listed as "inactive" on the roster. 

Neutral Development

 ^Ethical standards 

Standards reccommended by Massachusetts Bar Association 

Not sure if we spell out anywhere Confidentiality, 

Impartiality, Informed Consent and Self Determination. Handbook details/standards located online. 

These standards are drawn from several existing codes, particularly the code developed by Professor Robert A. Baruch Bush in his The Dilemmas of Mediation Practice — A Study of Ethical Dilemmas and Policy Implications, and the ACR/ABA/AAA “Model Standards of Conduct for Mediators” 

The conduct of mediators in SNP is governed by the ACR/ABA/AAA “Model Standards of Conduct for Mediators.” Mediators may follow additional standards, such as codes of conduct observed by the individual mediator or by the Requesting or Providing Agency. 
CRITERIA FOR ROSTER MEMBERSHIP 

A summary of research conducted on 

selected Federal and State rosters of mediators

CRITERIA (see Greater Boston Los Angeles, California Chicago, Illinois Baltimore, Maryland New York City, New 

descriptions) Massachusetts 

Federal Executive Board 

Federal Executive Board Federal 

Executive Board 

Federal Executive Board 

York Federal Executive Board 

^Continuing education or training

As prescribed by the Massachusetts Bar Association 

Advanced mediation training offered and literature that is relevant is shared with mediators in our pool 

Do some periodic training, encouraged, not mandatory. Good opportunity to meet one another. 

Nothing formalized, expect mediators to remain up to date with changes. 

Mediators must complete at least six (6) hours of SNPapproved continuing mediator education or training courses, including EEO refresher, each year. This continuing education is to be fulfilled prior to the anniversary of the mediator’s initiation into the SNP Program and/or of their most recent 30-hour training. 

^Mentoring or supervision 

Not yet Junior mediators co-mediate with a No – once they are a With co-mediations there is 8 hour course every year 

post-credentialing Senior or Expert Mediator at least 5 

times before they can lead a mediation 

part of the system primary mediators would handle mentoring. 

feedback given. 

Evaluation and Assessment

 ^User evaluation

Yes Yes Agency Liaison’s 

Evaluation, Confidential Peer Review Debriefing Critique and Confidential Evaluation by Participants. 

ADR Exit Surveys. An SSA Exit Survey must be distributed to all participants AND representatives. All parties should complete the Exit Survey BEFORE leaving the mediation. The mediator is responsible for collecting the completed surveys and mailing them to the SSA. 

Mediation Participation Exit Survey, Post Mediation Report 

^Complaint process/panels 

Yes Never had any complaints Complete evaluation 

form 

A complaint by either party regarding a breach in the Standards of Practice will be reviewed by the ADR Coordinator, who will investigate the facts and determine what appropriate action should be taken. 

N/A 

Website (if any) General website: http://www.boston.feb.gov www.losangeles.feb.gov http://www.chicago.f eb.gov/index.htm http://www.baltimorefeb.us/ http://www.newyorkcity.feb.gov 
CRITERIA FOR ROSTER MEMBERSHIP 

A summary of research conducted on 

selected Federal and State rosters of mediators

CRITERIA (see 

descriptions) 

Greater Boston Massachusetts Federal Executive Board 

Los Angeles, California Federal Executive Board 

Chicago, Illinois Federal Executive Board 

Baltimore, Maryland Federal Executive Board 

New York City, New York Federal Executive Board 

Contact Information Kim Ainsworth Executive 

Director Greater Boston Federal Executive Board (617) 565-6769 Kim.ainsworth@gsa.gov 

Glenn M. Anderson Federal Building 501 W. Ocean Blvd, #3200 Long Beach, CA 90802 (562) 951-6970 

Federal Executive Board 230 South Dearborn Chicago, IL 60604 

Richard Howell 31 Hopkins Plaza Room 820 A Baltimore Maryland 21201 

26 Federal Plaza Suite 3016, New York, NY 10278 (212) 264-1980 

Prepared by Linda Baron, Matilda Brodnax, Jessica Bunce, Deirdre Gallagher, Chris Kopocis & Cindy Mazur