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APS Program Operational Plan: Idaho

State/Territory/District Idaho

Contact Judy Taylor

Budget Allocation $1,995,000

Timeline AMERICAN RESCUE PLAN ACT (ARPA) OF 2021- Grant 1 

August 2021 – September 2023 $645,450

AMERICAN RESCUE PLAN ACT OF 2021 - Proposed Grant 2 

August 2022 – September 2024 $1,349,550 

Vision 2025

The Vision clarifies what your ARPA Grant 1 Program 

aspires to become and to achieve. It is designed to 

inspire by providing a picture of where the program 

is heading in 3-5 years.

Note: If you are a part of a larger organization, does 

it have its own future vision? If so, you may want to 

adapt it to your own program.

For vulnerable adult Idahoans to have an informative, visible, reliable, and easily 

accessible support system to reduce their risk to abuse, neglect, and exploitation. 
APS Program Planning Template: State/Territory/District-Specific Focus Page 2

Mission Statement

Mission and Values statements can be an effective 

tool to educate the public; state and local 

government officials; state government agencies; 

provider agencies; and service recipients as to what 

the Adult Protective Services is and how they do 

business.

Mission Statements answer four key questions 

about your APS Program:

• Who do we serve?

• What needs do they have that we can fulfil?

• How do we meet those needs? How do we 

make the clients' lives better?

• Does it link directly to the Vision Statement?

Note: if you are a part of a larger organization, does 

it have its Mission Statement? If so, you may want 

to adapt it for your own program.

To lead system creation and network coordination to support vulnerable Idahoans who 

are at risk for abuse, neglect, and exploitation and to provide support to family and 

informal caregivers of individuals served by Adult Protective Services.
APS Program Planning Template: State/Territory/District-Specific Focus Page 3

Guiding Principles / Core Values

Guiding Principles or Core Values guide internal 

processes and client interactions for your APS 

Program. 

Note: if you are a part of a larger organization, does it 

have its own set of Guiding Principles or Core Values? 

If so, you may want to adapt it for this program.

1. Consumer Focus – responsive, self-determination

2. Best Business Decision – cost effective, sustainable

3. Integrity – transparency, courage, accountability

4. Continual Improvement – proactive, evidence based

5. Teamwork and Partnerships – advocacy, optimism

6. Respect – culturally appropriate, voice and choice
APS Program Planning Template: State/Territory/District-Specific Focus Page 4

Goals for Program Improvement

These are goals to be obtained in order to move your APS 

program from current practices to your Vision.

Now that you have new funds targeted for your work with 

APS, what can be enhanced or improved in your current 

program? These goals must meet the APS Formula Grant 

requirements. It is recommended these goals become 

SMART goals (specific, measurable, actionable, and 

timely).

Using the results of your Environmental Scan, identify key 

issues that need to be addressed during this planning 

cycle. 

These are goals to move your APS Program from current 

practices to your Vision #1.

Goal 1:Increase APS staff self-efficacy, job satisfaction, and worker retention.

Goal 2: Strengthen support systems to overwhelmed caregivers of vulnerable 

adults.

Goal 3: To improve the experiences, health, well-being, and outcomes of individuals 

served by the Idaho APS.
APS Program Planning Template: State/Territory/District-Specific Focus Page 5

Targeted Improvement Projects

Purpose/Needs 

to be filled by 

ARPA Funds

Inputs

(Resources 

Deployed)

Activities Outputs from 

Investment

Short-Term Outcomes Long-Term Outcomes

PROJECT 1

Provide APS 

clients with 

goods and 

services 

necessary 

improve their

safety, support,

and 

stabilization.

$985,000.00 of 

ARPA- Round 1 & 

2 funding will 

support this 

statewide pilot

project for the 

delivery of APS 

Intervention Aid 

to APS clients. 

The purchase of 

goods and 

services will be 

made to 

improve the 

safety and 

stabilization 

needs of APS 

clients who are 

at high risk of a 

crisis or are 

currently in a 

crisis.

Each Area Agency on 

Aging will assign an 

APS Intervention Aid 

Project Lead and 

other project support 

staff need to 

accomplish the tasks 

of this pilot.

Develop a AAA 

Internal- APS 

Intervention Aid 

Procedures Manual 

that includes the 

intervention Aid 

Parameters. 

Through Investigation 

and Prevention 

services, APS staff will 

identify APS clients 

with unmet needs 

• AAA-APS Project 

Leads and other 

necessary APS 

project support staff 

will be 

selected/hired

statewide to ensure 

success of this 

project while still 

being able to fulfill 

requirements and 

tasks of the APS 

program as they 

relate to 

Investigation and 

Prevention services.

• APS capacity will be 

expanded during the 

funding period to 

accomplish project 

goals.

• APS staff will experience 

greater self-efficacy, job 

satisfaction, and longer 

worker retention.

• APS clients will experience a 

strengthened support system, 

improved experiences, and 

reduced risk because of APS 

Intervention Aid.

• APS staff will have access to a 

pool of funding to meet the 

emergent needs of APS clients 

that were previously unable to 

be fulfilled due to lack of 

available funds and community 

resources.

• A final draft Manual including 

rules and guidance will be 

developed for APS Intervention 

Aid. This draft will incorporate 
APS Program Planning Template: State/Territory/District-Specific Focus Page 6 

that put them at high 

risk of a crisis or who 

are currently in a crisis 

that will likely affect 

their health, safety, or 

wellbeing. 

APS clients who are 

identified as having 

unmet needs that are 

necessary for their 

safety and/or 

stabilization will have 

those needs fulfilled 

through the purchase 

of goods and services.

• A first draft Manual 

will be developed 

for APS intervention 

Aid.

• APS project staff will 

be supported with 

rules and guidance 

by way of a manual 

developed for the 

implementation of

this project. 

• APS staff will feel 

more empowered, 

experience greater 

self-efficacy, and job 

satisfaction through 

meet the needs of 

APS clients with 

Intervention Aid.

changes based on lessons 

learned throughout the project 

period.

• Necessary goods and services 

will be purchased to reduce or 

mitigate the risk of APS clients. 

Self-direction of APS clients 

will be supported in this 

process.

PROJECT 2

Provide for APS 

clients’ legal 

needs and APS 

client family 

caregivers 

needs for legal 

services to 

support the APS 

$115,000.00 of

ARPA- Round 1

funding will 

support the

development and 

implementation 

of a program

service to support 

APS clients’ legal 

The ICOA will 

contract with 

Idaho Legal Aid 

to increase the 

legal support to 

vulnerable 

adults 

experiencing 

abuse, neglect, 

Increase the general 

legal knowledge 

about issues of 

vulnerable adult and 

senior abuse, neglect, 

and financial 

exploitation, so more 

vulnerable adults and 

seniors experiencing 

• Referrals of APS 

clients and unpaid 

APS client caregivers 

will be accepted via 

the online Idaho 

Legal Aid Risk 

Detector

• Written materials 

for distribution to 

• Vulnerable Adults and their 

caregivers will have a 

strengthened legal support 

system that will improve

experiences and outcomes 

with regard to their legal 

needs. 

• The general legal education 

and outreach information will 
APS Program Planning Template: State/Territory/District-Specific Focus Page 7

clients they 

care for.

needs and APS 

client family 

caregivers with 

legal services to 

support the APS 

clients they care 

for in partnership 

with Idaho Legal 

Aid. 

or financial 

exploitation and 

to the 

overwhelmed 

family 

caregivers of 

APS clients. 

Idaho Legal Aid 

will provide

direct legal 

services and 

increasing the 

private attorney 

capacity to 

serve exploited 

vulnerable 

adults.

Idaho Legal Aid, 

Area Agencies 

on Aging, and 

ICOA will 

collaborate to 

identify

vulnerable adult 

maltreatment 

earlier.

abuse, neglect, or 

exploitation, and their 

caregivers can help 

themselves or avoid 

problematic scenarios 

altogether.

Provide direct support 

to APS clients and 

their overwhelmed 

caregivers by 

Increasing the legal 

support to vulnerable 

adults experiencing 

abuse, neglect, or 

financial exploitation 

and to the 

overwhelmed family 

caregivers of APS 

clients.

Screen 25% of APS 

clients statewide and 

10% of caregivers of 

APS clients for 

potential legal risk 

using the Legal Risk 

Detector.

vulnerable adults, 

seniors, and their 

caregivers will be 

produced.

• New materials will 

be developed, and 

current materials 

will be updated and 

distributed via ILAS

Senior Legal 

Guidebook to 

seniors, their 

caregivers, and 

senior practitioners.

• Online educational 

materials for 

vulnerable adults, 

seniors, and their 

caregivers will be 

developed.

• Self-help forms and 

guides for common 

legal needs 

following abuse, 

neglect, or financial 

exploitation will be 

developed

• Statewide outreach 

and education to 

be increased regarding issues 

of vulnerable adult and senior 

abuse, neglect, and financial 

exploitation.

• Direct legal support will be 

available to APS clients 

experiencing abuse, neglect, 

or financial exploitation and to 

the overwhelmed family 

caregivers of APS clients.

• Cases of vulnerable adult 

maltreatment will be 

identified at earlier stages, 

when prevention action can 

be taken rather, rather than 

reactive, emergency action. 

• The partnership between APS 

and Idaho Legal Aid Services 

statewide will be strengthened 

through: cross training, an 

MOU on information sharing 

across teams, a standardized 

direct referral procedure, 

advice regarding legal issues 

provided to APS workers by 

Idaho Legal Aid attorneys.
APS Program Planning Template: State/Territory/District-Specific Focus Page 8 

Partnerships 

between APS 

and Idaho Legal 

Aid Services and 

ICOA will be 

strengthened so 

that clients are 

better-served, 

and cases are 

resolved more 

smoothly and 

efficiently. 

Utilize a direct referral 

procedure for 100% of 

project referralsenabled through the 

Legal Risk Detector- to 

ensure direct flow-up 

with individuals 

screened for and 

presenting with legal 

risk.

Partnerships will be 

strengthened 

between agencies 

with similar goals to 

ensure vulnerable 

individuals are better 

served.

senior and APS 

stakeholders will be 

provided (as 

permitted by the 

pandemic) by 

providing 45-minute 

“Legal Responses to 

Abuse, Neglect, and 

Exploitation” 

trainings across the 

state. 

PROJECT 3

Provide care 

coordination 

/case 

management 

service to 

reduce the risk 

of maltreatment 

to APS clients 

who are cared 

for by 

overwhelmed 

$150,000.00 of

ARPA- Round 1 & 

2 funding will 

support a 

contract with 

Area Agency on 

Aging 3 to pilot a 

project for the 

development of 

an APS CaregiverThe ICOA will 

partner with the 

Area Agency on 

Aging 3 to 

develop, pilot, 

and support a 

statewide 

demonstration 

of the 

Caregiver- Care 

This project efforts 

will: 

Seek to reduce the 

risk of maltreatment 

to APS clients who are 

cared for by 

overwhelmed unpaid 

caregivers.

• An APS CaregiverCare Coordination 

service will be 

piloted by Area 

Agency on Aging 3.

• Consumer Directed 

service will be 

piloted in PSA 3 for 

APS clients and 

• An APS Caregiver- Care 

Coordination Directed service 

will be implemented and 

demonstrated statewide at 

the Area Agencies on Aging 

level. 

• Consumer Directed service will 

be demonstrated statewide 

for APS clients and caregivers 

of APS clients.
APS Program Planning Template: State/Territory/District-Specific Focus Page 9 

unpaid 

caregivers 

support and 

stabilization of 

APS clients.

Care 

Coordination 

service and 

supports 

necessary to 

implement a 

statewide 

demonstration of 

the APS Caregiver 

Coordination 

Service. 

Coordination 

service. This 

service will 

include case 

management 

and consumer 

directed 

services to 

increase the 

capacity of 

unpaid 

caregivers. This 

intervention will 

seek to reduce 

stress, burden, 

and early 

burnout, to 

overwhelmed 

caregivers and 

the associated 

risks of 

maltreatment to 

the Adult 

Protective 

Services clients 

they care for. 

Increase the capacity 

of unpaid 

overwhelmed 

caregivers through

targeted Care 

Coordination Service 

to unpaid caregivers. 

Deliver case 

management and 

consumer directed 

services to reduce 

stress, burden, and 

early burnout, to 

overwhelmed 

caregivers and 

minimize the 

associated risks of 

maltreatment to APS 

clients they care for.

caregivers of APS 

clients. 

• AAA-APS Project 

Lead and other 

necessary APS 

project support staff 

will be in place to 

ensure success of 

the pilot project. 

• A first Draft 

Guidance / Policy 

and Procedure for 

the Idaho APS 

Caregiver- Care 

Coordination service 

will be written. 

• A first draft 

Consumer Directed 

Service process will 

be developed for 

APS clients and 

caregivers of APS 

clients. 

• Guidance will be 

developed for APS 

staff for use when 

implementing the 

Consumer Directed 

service option with 

• AAA-staff statewide will 

receive training for the 

implementation of the APS 

Caregiver-Care Coordination 

service and Consumer 

Directed service.

• A final draft Guidance / Policy 

and Procedure for the Idaho 

APS Caregiver Care 

Coordination service will be 

complete. 

• Marketing, information, and 

education resource materials 

will be developed. 

• The Idaho GetCare-APS data 

management system will be 

enhanced to fully support the 

statewide implementation of 

the APS Care-Coordination 

and Consumer Directed 

services.
APS Program Planning Template: State/Territory/District-Specific Focus Page 10

APS clients and 

caregivers of APS 

clients. 

PROJECT 4

State Unit on 

Aging APS 

Plan 

Implementation

$415,750.00 of 

ARPA- Rounds 1 

& 2 will fund the 

SUA expenses for 

implementation 

of the

Operational Plan.

The ICOA will 

Implement and 

manage the

Operational 

Plan projects, 

contracts, and 

budget. ICOA 

will 

communicate 

with ACL project 

support staff 

and provide 

required 

reports. 

This project efforts 

will:

>Implement a plan to 

enhance, improve and 

expand the ability of 

Idaho APS to 

investigate allegations 

of abuse, neglect, and 

exploitation. 

>Develop, implement, 

and deliver programs 

consistent with the 

authorizing legislation 

including costs 

associated with the 

projects identified in 

the Operational Plan. 

• An Operational Plan 

including the budget 

will be created and 

submitted to ACL. 

• Contracts will be put 

in place as necessary 

executed to carry 

out projects for the 

Plan. 

• ARPA funds will be 

monitored. 

• The 6 Projects of the 

Operational Plan to improve 

and enhance Idaho’s APS 

system at the state and local 

level will be complete. 

• Semiannual federal financial 

reports and annual program 

reports related to activities 

performed will be provided to

ACL. 

PROJECT 5
APS Program Planning Template: State/Territory/District-Specific Focus Page 11

Provide 

dedicated 

automobiles to 

conduct the 

work of APS 

statewide. 

$326,250.00 of 

ARPA- Round 2 

funding will fund 

the purchase of 

up to 6 dedicated 

APS automobiles 

statewide and 

automobile and 

associated costs 

as funding allow.

ICOA will enter

contracts with 

Idaho Area 

Agencies on 

Aging to provide 

funding for the 

purchase of 

automobiles 

that will be 

dedicated for 

APS use. 

Project 5 efforts will: 

Increase companyowned automobiles

for statewide APS use 

in conducting work. 

Increase APS 

workforce safety and 

protection by 

minimizing the use 

personal automobiles 

for transportation for 

work purposes. 

• Contracts will be put 

in place with each 

AAA to make 

funding available for 

the purchase of one 

automobile and 

associated costs as 

funding allows.

• AAAs will have one 

automobile strictly 

dedicated for the 

use of APS work.

• APS staff will experience 

greater feelings of job safety 

and job satisfaction by 

knowing that investments are 

being made to support them 

in their daily work, their safety 

and to minimize expenses 

incurred by extended use of 

their own automobiles for 

work. 

• APS staff will have less out of 

pocket expense due to work 

related maintenance and wear 

on to their own personal 

automobiles. 

PROJECT 6

Better equip

Idaho APS with 

resources to 

minimize their 

safety risks and 

better inform 

APS clients.

$3,000.00 of

ARPA- Round 2 

funding will fund 

the purchase of

materials that are 

focused to 

increase

professionalism, 

personal safety

and maintain 

ICOA will:

Design, print, 

and deliver an 

Idaho 

standardized 

APS 

Identification 

card to each 

APS worker. 

Project 6 efforts will:

Provide for an official 

Idaho APS 

Identification Card to 

100% of APS staff

statewide. 

• APS staff will receive

an official APS 

identification card 

and carry it 100% of 

the time while 

working in the field.

• APS staff will have a 

more professional 

look with 

identification that is 

• APS staff will no longer have 

to present their personal 

ID/drivers license to show 

identification to an APS client, 

facility workers, or other 

community partners. This is 

added safety protection of 

personal information for the 

APS worker.
APS Program Planning Template: State/Territory/District-Specific Focus Page 12

privacy of APS

while working in 

the field.

standard and known 

to the community.

• APS clients, their caregivers, 

and community partners will 

feel more at ease when 

engaging with APS staff who 

carry a professional/standard 

identification card.

Budget / Spending Plan for ARPA funds – Semi-annually for 3 to 5 years

Budget/Spending Plan will be used to enhance, improve, and expand the ability of APS workers to investigate allegations of abuse, neglect, and 

exploitation. Be sure to use separate line items for each major improvement project.

Operational Plan Submission due by January 31, 2022. 

ARPA 1- First Grant Allocation - August 2021 - September 2023

 Description

2022 2022 2023 2023

Total

Period 1 Period 2 Period 1 Period 2

Project 1 APS Intervention Aid / 

Goods and Services $ - $ - $ 246,250.00 $246,250.00 $ 492,500.00

Project 2 APS Legal Support $ - $ - $ 37,500.00 $ 37,500.00 $ 75,000.00

Project 3 APS Caregiver Care 

Coordination $ - $ - $ 37,500.00 $ 37,500.00 $ 75,000.00

Project 4 SUA APS Plan 

Implementation $ - $ - $ 1,475.00 $ 1,475.00 $ 2,950.00

Total $ 322,725.00 $322,725.00 $ 645,450.00
APS Program Planning Template: State/Territory/District-Specific Focus Page 13

ARPA 2- Second Grant Allocation - August 2022 September 2024

 Description 2023 Period 

1 

2023 Period 

2 

2024 Period

1 

2024 Period 

2 Total

Project 1 APS Intervention Aid / 

Goods and Services $ - $ - $ 246,250.00 $246,250.00 $ 492,500.00

Project 2 APS Legal Support $ - $ - $ 20,000.00 $ 20,000.00 $ 40,000.00

Project 3 APS Caregiver Care 

Coordination $ - $ - $ 37,500.00 $ 37,500.00 $ 75,000.00

Project 4 SUA APS Plan 

Implementation $103,200.00 $103,200.00 $ 103,200.00 $103,200.00 $ 412,800.00

Project 5 APS Dedicated 

Automobiles $ 326,250. $ - $ - $ - $ 326,250.00

Project 6 Idaho APS ID $ 3,000.00 $ - $ - $ - $ 3,000.00

Total $432.450.00 $103,200.00 $406,950.00 $406,950.00 $1,349,550.00

Summary of ARPA 1 + ARPA 2 Expense

 2022 Period 

1 

2022 Period 

2 

2023 Period 

1 

2023 Period 

2 

2024 Period 

1 

2024 Period 

2 Total

Summary 0 0 $755,175.00 $425,925.00 $406,950.00 $406,950.00 $1,995,000.00