APS Program Operational Plan: Nevada

State/Territory/District Nevada

Contact Tammy Sever, APS Chief tsever@adsd.nv.gov

Budget Allocation $2,254,744

$729,486 (ARPA 1) and approximately $1,525,258 (ARPA 2)

Timeline American Rescue Plan Act (ARPA) of 2021 - Grant 1

August 2021 – September 2023 $729,486

American Rescue Plan Act of 2021 - Proposed Grant 2 

August 2022 – September 2024 795,772 (COVID) + 729,486 (ARPA 1) = $1,525,258

Vision 2025

The Vision clarifies what your ARPA Grant 1 Program 

aspires to become and to achieve. It is designed to 

inspire by providing a picture of where the program 

is heading in 3-5 years.

Note: If you are a part of a larger organization, does 

it have its own future vision? If so, you may want to 

adapt it to your own program.

Nevada Adult Protective Services (APS) receives and investigates statewide reports of

abuse, neglect, self-neglect, exploitation, isolation and abandonment for vulnerable 

persons, age 18-59, in addition to persons 60 years and older, collectively referred to as 

vulnerable adults.

The Nevada Adult Protective Services (APS) program aspires to further enhance the 

services it provides through improvement of program efficiency and availability. Our 

vision is to follow guiding principles and core values to ensure protections for 

vulnerable adults from further maltreatment while safeguarding their civil liberties.

Page 1 
APS Program Planning Template: State/Territory/District-Specific Focus Page 2

Mission Statement

Mission and Values statements can be an effective 

tool to educate the public; state and local 

government officials; state government agencies; 

provider agencies; and service recipients asto what 

the Adult Protective Services is and how they do 

business.

Mission Statements answer four key questions 

about your APS Program:

• Who do we serve?

• What needs do they have that we can fulfil?

• How do we meet those needs? How do we 

make the clients' lives better?

• Does it link directly to the Vision Statement?

Note: if you are a part of a larger organization, does 

it have its Mission Statement? If so, you may want 

to adapt it for your own program.

The mission of Nevada Adult Protective Services is:

To assist vulnerable adults, age 18 to 59, in addition to persons 60 years and older who 

are abused, neglected, exploited, isolated or abandoned by investigating, providing or 

arranging for services to alleviate and prevent further maltreatment while safeguarding 

their civil liberties.

Guiding Principles / Core Values

Guiding Principles or Core Values guide internal 

processes and client interactions for your APS 

Program.

Note: if you are a part of a larger organization, does it 

have its own set of Guiding Principles or Core Values? 

If so, you may want to adapt it for this program.

Nevada Adult Protective Services’ Guiding Principles/Core Values:

• Accountability and Accessibility

• Commitment to Community

• Cultural Competency

• Ethical Practice

• Healthy Balance between Safety and Self Determination

• Person-Centered
APS Program Planning Template: State/Territory/District-Specific Focus Page 3

Goals for Program Improvement

These are goals to be obtained in order to move your APS 

program from current practices to your Vision.

Now that you have new funds targeted for your work with 

APS, what can be enhanced or improved in your current 

program? These goals must meet the APS Formula Grant 

requirements. It is recommended these goals become 

SMART goals (specific, measurable, actionable, and 

timely).

Using the results of your Environmental Scan, identify key 

issues that need to be addressed during this planning 

cycle.

These are goals to move your APS Program from current 

practices to your Vision #1.

Goals of Nevada Adult Protective Services:

• Inform vulnerable adults about available community services and assist 

vulnerable adults in obtaining needed services to alleviate and prevent 

further maltreatment;

• Increase vulnerable adults’ access to community resourcesthrough 

collaboration with community partners;

• Continue professional training to expand APS staff knowledge and skills 

base for responding effectively to the maltreatment of vulnerable adults;

• Continue raising public and professional awareness of the maltreatment of 

vulnerable adults and the services provided by APS.
APS Program Planning Template: State/Territory/District-Specific Focus Page 4

Targeted Improvement Projects

Using the results of your Environmental Scan and PESTEL, 

describe the targeted improvements and enhancements 

needed for this planning cycle.

Your improvements should be concrete, measurable, and 

complete.

WHY isthisimprovement needed? 

What Purpose or NEED will it fill? 

What RESOURCES will be used?

What ACTIVITIES will it entail?

What are the direct OUTPUTS of the activities? What are 

the intended results and how will clients benefit?

See the Logic Model Framework on the below pages for the Targeted 

Improvement Projects.
APS Program Planning Template: State/Territory/District-Specific Focus Page 5

ARPA 1 

Purpose/Needs 

to be filled by 

ARPA Funds

Inputs(Resources 

Deployed)

Activities Outputsfrom 

Investment

Short-Term Outcomes Long-Term Outcomes

APS will meet the 

ARPA grant 

requirement

$20,000

National consultant, 

Dr. Holly RamseyKlawsnik

ARPA 1 - Project 1

3-5 Year 

Operational Plan 

(Consultation)

Final operational plan Consultation assistance for 

the operational plan

APS will meet the ARPA grant 

requirement by producing an 

operational plan

Grant project 

management 

allows APS to 

successfully 

manage and 

report grant 

progress

$120,600

Project 

manager/consultant

Reporting and data 

systems

ARPA 1 - Project 2

Project Manager/IT 

Consultant

Monthly project plan 

updates

Semi-annual and final ACL 

reports

Weekly project meetings

Continuous monitoring of 

the grant process

Technical assistance with 

APS database,reports and 

NAMRS

Timely submittal of 

required reports

Successful completion ofthe projects 

funded by this grant

Successfulsubmittal of required reports

Collaboration 

with other 

agencies

$36,385

Crisis Support 

Services of Nevada

APS Staff 

Community Partners

ARPA 1 - Project 3

APS After-Hours 

Intake Services

# of intake reports 

received from Crisis 

Support Services of 

Nevada

Intake staff able to answer 

more live calls due to less 

time spent following up 

with reporters regarding 

incomplete reports made 

after hours by leaving a 

phone message instead of

providing detailed report

Anyone wishing to make an APS report 

will continue to have access to make 

APS intake reports after hours, on 

holidays and on weekends
APS Program Planning Template: State/Territory/District-Specific Focus Page 6

Purpose/Needs 

to be filled by 

ARPA Funds

Inputs(Resources 

Deployed)

Activities Outputsfrom 

Investment

Short-Term Outcomes Long-Term Outcomes

information to a trained 

intake worker APS clients will receive services 

necessary to alleviate and prevent 

further maltreatment

Technology 

updates and the 

ability to 

telecommute

$15,210 for monthly 

service plan fees

ARPA 1 - Project 4

Supporting Remote 

Work

100% of APS staff has an 

iPhone

Each APS Investigator and 

APS Supervisor has an 

iPhone

APS workers’ ability to interview and 

investigate, help workers remain in 

contact with theirsupervisors and law 

enforcement while in the field, and 

allow for secure remote work

APS clients will be able to reach their 

assigned APS investigator through a 

variety of means, including texting and

calls

Continue short 

term resources 

for APS clients

$40,000

APS Staff

Community Partners

Reporting and data 

systems

ARPA 1 - Project 5

Providing Goods 

and Short Term

Services to APS 

Clients

# of clients assisted using 

emergency funding

# ofservices provided and 

goods purchases using 

emergency funding

APS client is safe

Goods and services 

provided to alleviate and 

prevent further 

maltreatment

Promote stable outcomesfor APS 

clients

Address time 

constraints for 

documentation 

due to high 

vacancy rates and

high caseload

$42,239.85

APS Staff

ARPA 1 - Project 6

Overtime for APS 

Staff

# of investigation 

documentation completed

# of hours of overtime 

paid

Accurate, timely and 

complete documentation 

of investigations

Decreased staff burden of high caseload

Continued 

outreach for 

community 

partners and the 

public

$55,000

Marketing vendor, 

KPS3, Inc.

APS Management

ARPA 1 - Project 7

Community 

Outreach Campaign

Updated 2-1-1 APS Page 

Updated outreach video

# of page views and clicks

# of items purchased to 

hand out during outreach 

events

Continued outreach to 

increase awareness of the 

growing issuessurrounding 

vulnerable adult 

maltreatment

Increased public awareness of APS

Increased community partners 

reporting incidents of vulnerable adult 

maltreatment
APS Program Planning Template: State/Territory/District-Specific Focus Page 7

Purpose/Needs 

to be filled by 

ARPA Funds

Inputs(Resources 

Deployed)

Activities Outputsfrom 

Investment

Short-Term Outcomes Long-Term Outcomes

APS clients will receive services 

necessary to alleviate and prevent 

further maltreatment

Continue to build 

collaboration and 

partnerships 

between APS and 

community 

partners

$60,000

National consultant, 

Dr. Holly RamseyKlawsnik

APS Staff 

Community Partners 

Law Enforcement

ARPA 1- Project 8

APS Community 

Training (Law 

Enforcement 

Summit)

# of attendees

% of increase in 

knowledge

Increased knowledge and 

skills among training 

attendees

Increased collaboration between APS 

and law enforcement agencies and 

other community partners

APS clients will receive services 

necessary to alleviate and prevent 

further maltreatment

Continue to build 

collaboration and 

partnerships 

between APS and 

community 

partners

$105,000

APS Management

Temporary contract 

position

ARPA 1 - Project 9

APS

Trainer/Community 

Outreach Position

# of trainings provided

# of outreach events 

attended

Increased knowledge and 

skills among training 

attendees

Increased partnerships with key referral 

sources and collaboration with other 

agencies to coordinate the delivery of 

services

Increased public presentationsto 

community partners

APS clients will receive services 

necessary to alleviate and prevent 

further maltreatment

Staff trainings 

and policies and 

procedures 

improvement

$70,000

National consultant, 

Dr. Holly RamseyKlawsnik

APS Staff 

Community Partners 

Quality Assurance

ARPA 1 - Project 10

Improving and 

Enhancing Existing 

APS Processes

# of trainings and # of 

attendees

% of increase in

knowledge among training 

attendees

Increased knowledge and 

skills among training 

attendees

Improvement and 

enhancement of existing 

APS processes for 

conducting investigations, 

planning/providing for 

services and continuous 

quality improvement

Improved APS processes 

Increased APS staff competencies

Increased APS staff confidence in job 

skills and abilities
APS Program Planning Template: State/Territory/District-Specific Focus Page 8

Purpose/Needs 

to be filled by 

ARPA Funds

Inputs(Resources 

Deployed)

Activities Outputsfrom 

Investment

Short-Term Outcomes Long-Term Outcomes

Promote a 

supportive work 

environment

$6,102.55

APS Management

ARPA 1 - Project 11

Travel

# of APS management 

visits between the North 

and South offices

Increased staff motivation Increased consistency of policy 

implementation statewide

Promote a 

supportive work 

environment

$14,000 ARPA 1 - Project 12

Office Supplies

Supplies/equipment 

purchased

Increased staff motivation 

and job satisfaction

Available equipment and supplies to 

allow APS to efficiently perform their 

job duties

Evaluate grant 

activitiessuccess

$72,000

Consultant

APS Management 

Quality Assurance

ARPA 1 - Project 13

Grant Project 

Evaluation

Comprehensive 

performance assessment 

of activities, outputs and 

outcomes

Measure the degree to 

which grant activities have 

met the stated goals

Continuation of successful grant 

projects outside of current grant 

funding

ARPA 2 

Purpose/Needs 

to be filled by 

ARPA Funds

Inputs(Resources 

Deployed)

Activities Outputsfrom 

Investment

Short-Term Outcomes Long-Term Outcomes

Grant project 

management 

allows APS to 

successfully 

manage and 

report grant 

progress

$60,300

Project 

manager/consultant

Reporting and data 

systems

ARPA 2 - Project 1

Project Manager/IT 

Consultant

Monthly project plan 

updates

Semi-annual and final ACL 

reports

Weekly project meetings

Continuous monitoring of 

the grant process

Technical assistance with 

APS database,reports and 

NAMRS

Timely submittal of 

required reports

Successful completion ofthe projects 

funded by this grant

Successfulsubmittal of required reports

Collaboration 

with other 

agencies

$36,385

Crisis Support 

Services of Nevada

APS Staff

ARPA 2 - Project 2

APS After-Hours 

Intake Services

# of intake reports 

received from Crisis 

Support Services of 

Nevada

Intake staff able to answer 

more live calls due to less 

time spent following up 

with reporters regarding 

incomplete reports made

after hours by leaving a

Anyone wishing to make an APS report 

will continue to have access to make 

APS intake reports after hours, on 

holidays and on weekends
APS Program Planning Template: State/Territory/District-Specific Focus Page 9

Purpose/Needs 

to be filled by 

ARPA Funds

Inputs(Resources 

Deployed)

Activities Outputsfrom 

Investment

Short-Term Outcomes Long-Term Outcomes

Community Partners phone message instead of 

providing detailed report 

information to a trained 

intake worker

APS clients will receive services 

necessary to alleviate and prevent 

further maltreatment

Technology 

updates and 

ability to 

telecommute

$15,210 for monthly 

service plan fees

ARPA 2 - Project 3

Supporting Remote 

Work

100% of APS staff has an 

iPhone

Each APS Investigator and 

APS Supervisor has an 

iPhone

APS workers’ ability to interview and 

investigate, help workers remain in 

contact with theirsupervisors and law 

enforcement, and allow for secure

remote work

Continue short 

term resources 

for APS clients

$40,000

APS Staff 

Community Partners

Reporting and data 

systems

ARPA 2 - Project 4

Providing Goods 

and Short Term 

Services to APS 

Clients

# of clients assisted using 

emergency funding

# ofservices provided and 

goods purchases using 

emergency funding

APS client is safe

Goods and services 

provided to alleviate and 

prevent further 

maltreatment

Promote stable outcomesfor APS 

clients

APS clients will receive services 

necessary to alleviate and prevent 

further maltreatment

Address time 

constraints for 

documentation 

due to high 

vacancy rates and

high caseload

$168,588

APS Staff

ARPA 2 - Project 5

Over Time for APS 

Staff

# of investigation 

documentation completed

Accurate, timely and 

complete documentation 

of investigations

Decreased staff burden of high caseload

Continued 

outreach for 

community 

partners and the 

public

$55,000

Marketing vendor, 

KPS3, Inc.

APS Management

ARPA 2 - Project 6

Community 

Outreach Campaign

Updated 2-1-1 APS Page 

Updated outreach video

# of page views and clicks

# items purchased to hand 

out during outreach

events

Continued outreach to 

increase awareness of the 

growing issuessurrounding 

vulnerable adult 

maltreatment

Increased public awareness of APS

Increased community partners 

reporting incidents of vulnerable adult 

maltreatment

APS clients will receive services 

necessary to alleviate and prevent 

further maltreatment

Continue to build 

collaboration and 

partnerships 

between APS and

$60,000

APS Management

ARPA 2 - Project 7

APS

Trainer/Community

# of trainings provided

# of outreach events 

attended

Increased knowledge and 

skills among training 

attendees

Increased partnerships with key referral 

sources and collaboration with other 

agencies to coordinate the delivery of 

services
APS Program Planning Template: State/Territory/District-Specific Focus Page 10

Purpose/Needs 

to be filled by 

ARPA Funds

Inputs(Resources 

Deployed)

Activities Outputsfrom 

Investment

Short-Term Outcomes Long-Term Outcomes

community 

partners

Temporary contract 

agency

Outreach Position Increased public presentationsto 

community partners

APS clients will receive services 

necessary to alleviate and prevent 

further maltreatment

Staff trainings 

and policies and 

procedures 

improvement

$75,000

National Consultants 

APS Staff

Community Partners 

Quality Assurance

ARPA 2 - Project 8

Improving and 

Enhancing Existing 

APS Processes

# of trainings and # of 

attendees

% of increase in

knowledge among training 

attendees

Increased knowledge and 

skills among training 

attendees

Improvement and 

enhancement of existing 

APS processes for 

conducting investigations, 

planning/providing for 

services and continuous 

quality improvement

Improved APS processes 

Increased APS staff competencies

Increased APS staff confidence in job 

skills and abilities

Create a 

supportive work 

environment

$10,000

APS Management

ARPA 2 - Project 9

Travel

# of APS management 

visits between the North 

and South offices

Increased staff motivation 

and job satisfaction

Increased consistency of policy 

implementation statewide

Create a 

supportive work 

environment

$14,000 ARPA 2 - Project 10

Office Supplies

Supplies/equipment 

purchased

Increased staff motivation Available equipment and supplies to 

allow APS to efficiently perform their 

job duties

Address time 

constraints for 

documentation 

due to high 

vacancy rates and

high caseload

$87,500

APS Management

Temporary contract 

agency

ARPA 2 - Project 11

Intake Supervisor 

(Administrative 

Assistant 4) 

Position

# intake reports processed Intake Supervisor will 

oversee the daily aspects of 

the intake unit, including 

data entry, routine

inquiries and personnel

related tasks

Social Work Supervisor 1s will be able to 

ensure timely completion of 

investigations according to the Nevada 

Revised Statute (NRS) and APS Policy 

and Procedures

Technology 

updates

$25,000

APS case 

management vendor, 

WellSky

ARPA 2 - Project 12

System 

Enhancements

# ofsystem enhancements 

completed

APS case management 

system increased 

efficiencies and reporting 

capabilities

Increased accuracy of data reported to 

NAMRS

Increased ease use of reports
APS Program Planning Template: State/Territory/District-Specific Focus Page 11

Purpose/Needs 

to be filled by 

ARPA Funds

Inputs(Resources 

Deployed)

Activities Outputsfrom 

Investment

Short-Term Outcomes Long-Term Outcomes

ADSD Information 

Technology staff

Limited or no 

community 

resources 

available

$505,750

ADSD Planning, 

Advocacy, and 

Community Services 

Unit

Nevada Care 

Connection (NVCC)

APS Management 

APS Staff

ARPA 2 - Project 13

Resource 

Navigation Services

# of APS clients assisted 

through NVCC

# of case management 

services provided for 

vulnerable adultsthrough 

NVCC

# ofresources and service 

navigation provided for 

vulnerable adultsthrough 

NVCC

NVCC will receive referrals 

from APS to help transition 

clients who are no longer 

at risk of maltreatment but 

need assistance with longterm services and supports 

(LTSS)

APS Investigators will have 

more time to spend on 

investigating maltreatment

Reduction ofrepeat reportsregarding 

vulnerable adult maltreatment

Mitigate crisis situations that are 

avoidable through assisting individuals 

with needed LTSS in their communities

Provide APS clients with access to 

services, follow up contacts, and case 

management to ensure LTSS are in 

place

Limited or no 

community 

resources 

available

$175,000

Legal Aid Center of 

Southern Nevada, 

Inc.

Chief Elder & 

Disability Rights 

Attorney

APS Management 

APS Staff

ARPA 2 - Project 14

Legal Aid Services 

for Vulnerable 

Adults

# of legal assistance 

services provided

Serve more vulnerable 

adults than current 

capacity allows

Provide assistance, 

consultation and 

representation in legal 

matters to maintain rights 

and improve the quality of 

life of vulnerable adults

Increase access to legal aid services for 

vulnerable adults and APS clients

Reduce the number of APS cases related 

to legal matters

Evaluate grant 

activitiessuccess

$45,000

Consultant

APS Management 

Quality Assurance

ARPA 2 - Project 15

Grant Project 

Evaluation

Comprehensive 

performance assessment 

of activities, outputs and 

outcomes

Measure the degree to 

which grant activities have 

met the stated goals

Continuation of successful grant 

projects outside of current grant 

funding
APS Program Planning Template: State/Territory/District-Specific Focus Page 12 

Budget / Spending Plan for ARPA funds – Semi-annually for 3 to 5 years 

Budget/Spending Plan will be used to enhance, improve, and expand the ability of APS workers to investigate allegations of abuse, neglect, and 

exploitation. Be sure to use separate line items for each major improvement project. 

Operational Plan Submission due by January 31, 2022. 

ARPA 1- First Grant Allocation - August 2021 - September 2023 $729,486 (ARPA 1) 

Note: State of Nevada Interim Finance Committee (IFC) approval to utilize this funding was received 10/21/2021. 

Project # Description 

2022 

Period 1 

8/1/2021 - 

3/31/2022 

2022 

Period 2 

4/1/2022- 

9/30/2022 

2023 

Period 1 

10/1/2022 - 

3/31/2023 

2023 

Period 2 

4/1/2023- 

9/30/2023 

Total 

Project 1 3-5 year operational plan (consultation) $20,000 $0 $0 $0 $20,000 

Project 2 Project Manager (Contracted Position) $30,150.00 $30,150.00 $30,150.00 $30,150.00 $120,600 

Project 3 APS After-Hours Intake Services $0 $9,096.25 $18,192.50 $9,096.25 $36,385 

Project 4 Supporting Remote Work $0 $0 $7,605.00 $7,605.00 $15,210 

Project 5 Goods and Services for APS clients $0 $10,000.00 $20,000.00 $10,000.00 $40,000 

Project 6 Overtime for APS Staff $0 $0 $42,239.85 $0 $42,239.85 

Project 7 Community Outreach Campaign $0 $0 $27,500.00 $27,500.00 $55,000 

Project 8 APS Community Training $0 $0 $0 $60,000 $60,000 

Project 9 

APS Community Outreach/Trainer 

Position(Contracted Position) $15,000.00 $30,000.00 $30,000.00 $30,000.00 $105,000 

Project 10 Improving and Enhancing Existing APS Processes $0 $25,000.00 $25,000.00 $20,000.00 $70,000 

Project 11 Travel $1,525.64 $1,525.64 $1,525.64 $1,525.63 $6,102.55 

Project 12 APS Supplies/Office Equipment $5,000.00 $3,000.00 $3,000.00 $3,000.00 $14,000 

Project 13 Grant Evaluation $0 $0 $36,000.00 $36,000.00 $72,000 

Indirect Costs $18,237.15 $18,237.15 $18,237.15 $18,237.15 $72,948.60 

Total $89,912.79 $127,009.04 $259,450.14 $253,114.03 $729,486 
APS Program Planning Template: State/Territory/District-Specific Focus Page 13

ARPA 2- Second Grant Allocation - August 2022 September 2024 approximately $1,525,258 (ARPA 2) 

Note: NV APS anticipates funding utilization will begin after IFC approval in October 2022. 

Description

2023

Period 1 

8/1/2022 - 

3/31/2023

2023

Period 2 

4/1/2023- 

9/30/2023

2024

Period 1 

10/1/2023 - 

3/31/2024

2024

Period 2 

4/1/2024- 

9/30/2024 Total

Project 1 Project Manager (Contracted Position) $0 $0 $30,150.00 $30,150.00 $60,300

Project 2 APS After-Hours Intake Services $0 $9,096.25 $18,192.50 $9,096.25 $36,385

Project 3 Supporting Remote Work $0 $0 $7,605.00 $7,605.00 $15,210

Project 4 Goods and Services for APS clients $0 $10,000.00 $20,000.00 $10,000.00 $40,000

Project 5 Overtime for APS Staff $0 $56,196.00 $56,196.00 $56,196.00 $168,588

Project 6 Community Outreach Campaign $0 $0 $27,500.00 $27,500.00 $55,000

Project 7

APS Community Outreach/Trainer Position

(Contracted Position) $0 $0 $30,000.00 $30,000.00 $60,000

Project 8 Improving and Enhancing Existing APS Processes $10,000.00 $10,000.00 $27,500.00 $27,500.00 $75,000

Project 9 Travel $2,500.00 $2,500.00 $2,500.00 $2,500.00 $10,000

Project 10 APS Supplies/Office Equipment $5,000.00 $3,000.00 $3,000.00 $3,000.00 $14,000

Project 11 Intake Supervisor (Contracted Position) $12,500.00 $25,000.00 $25,000.00 $25,000.00 $87,500

Project 12 System Enhancements $12,500.00 $12,500.00 $0 $0 $25,000

Project 13 Resource Navigation Services $72,250.00 $144,500.00 $144,500.00 $144,500.00 $505,750

Project 14 Legal Aid Services $25,000.00 $50,000.00 $50,000.00 $50,000.00 $175,000

Project 15 Grant Evaluation $0 $0 $22,500.00 $22,500.00 $45,000

Indirect Costs $38,131.25 $38,131.25 $38,131.25 $38,131.25 $152,525

Total $177,881.25 $360,923.50 $502,774.75 $483,678.50 $1,525,258
APS Program Planning Template: State/Territory/District-Specific Focus Page 14

Summary of ARPA 1 + ARPA 2 Expense

2022

Period 1

2022

Period 2

2023

Period 1

2023

Period 2

2024

Period 1

2024

Period 2 Total

Summary $89,912.79 $127,009.04 $437,331.39 $614,037.53 $502,774.75 $483,678.50 $2,254,744.00