Kupuna Wellness Center 

Congregate Dining 

Program Handbook 

Updated: January 2024

ACL Disclaimer: This project was supported, in part by grant number 90INNU0034, from the Administration for 

Community Living, U.S. Department of Health and Human Services, Washington, D.C. 20201. Grantees 

undertaking projects with government sponsorship are encouraged to express freely their findings and conclusions. 

Points of view or opinions do not, therefore, necessarily represent official ACL policy. Additionally, the program is 

funded in part by Title IIIC funds via the Elderly Affairs Division and the Hawaii State Executive Office on Aging. 
TABLE OF CONTENTS 

PROGRAM OVERVIEW 3 

GOALS 3 

PROGRAM REQUIRMENTS 3 

PARTICIPATION INFORMATION 4 

LANAKILA MEALS ON WHEELS SIGNATURE MEAL SERVICE 4 

VOLUNTARY DONATIONS & GIFT GIVING 5 

CODE OF CONDUCT 5 

AUTHORIZATIONS 6 

TERMINATION 7 

PARTICIPANT STATEMENT OF UNDERSTANDING 8 

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PROGRAM OVERVIEW 

Lanakila Meals on Wheels is a branch of Lanakila Pacific, a 501(c)(3) nonprofit organization 

dedicated to building independence for individuals with physical, cognitive, social, and agerelated challenges. Established in 1971, Lanakila Meals on Wheels supports seniors and 

individuals with disabilities to live on their own with dignity by providing our signature meals 

and other services. 

Lanakila Meals on Wheels’ Congregate Dining Program provides an ongoing way to 

continue to learn, socialize, and engage with other seniors in an in-person gathering space. The 

Kupuna Wellness Centers offer a wide variety of health, social, cultural topics and activities 

that make it fun to learn and connect with others. You may participate in the program in various 

locations established in the community. 

As part of program participation, Kupuna Wellness Center participants will also receive 

Lanakila Meals on Wheels signature meal service. 

GOALS 

1. Maintain independence by staying active and engaged through ongoing education and

socialization while receiving healthy meals.

2. Provide participants with the opportunities to:

a. access resources and services (health, wellness, public benefits, etc.)

b. connect with and maintain social networks (family, caregivers, community)

c. engage in recreational activities (music, movies, games)

d. enhance education on various topics (nutrition education, arts and culture, financial

literacy, safety, and more)

PROGRAM REQUIREMENTS 

1. Must be 60-years or older and complete an intake and assessment to enroll. Regular

participation is required to maintain enrollment status.

Lanakila Meals on Wheels will maintain participant records including class attendance,

your name, address, and other data to communicate with you, provide services, and provide

to the City and County of Honolulu for funding and evaluation purposes. If your personal

information changes, please notify Lanakila Meals on Wheels staff.

2. Regularly participate in in-person facilitated activities as scheduled and available. Regularly

as defined as weekly participation, two consecutive months of non-participation will result in

termination of enrollment status.

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3. Receive Lanakila Meals on Wheels signature meals service. Meals are intended to be

consumed at congregate meal sites; no takeout service will be available. To guarantee meal

service, participants must communicate with program staff in advance.

PARTICIPATION INFORMATION 

Attendance Tracking 

Program participants are required to sign in and out at congregate sites. For any offsite 

excursions, advanced registration is required. 

Location and Schedule 

You are registered to attend program at the following congregate site(s): 

LANAKILA MEALS ON WHEELS SIGNATURE MEAL SERVICE 

All Lanakila Meals on Wheels’ meals are certified USDA compliant by Registered Dieticians 

and created by local chefs to ensure our food is both nutritionally balanced and delicious. Each 

complete meal typically consists of an entrée, starch, vegetable, fruit, wheat bread, enriched 

margarine spread, and milk, all together providing at least one-third of an individual’s daily 

recommended dietary allowance. 

Meals 

All meals are fully cooked and ready to eat and are served as is. 

Cancellations 

When someone is not available to receive food as scheduled, Lanakila Meals on Wheels still 

incurs a cost to produce the meals while volunteers and staff have expended efforts to ensure its 

timely delivery. Please provide advance notice if you are unable to attend program and 

receive meal service as previously indicated. 

Lanakila Meals on Wheels Business Hours are: Monday – Friday: 7:30am – 4:00pm 

Lanakila Meals on Wheels Main Office Phone: (808) 356-8519 

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VOLUNTARY DONATIONS & GIFT GIVING 

The Kupuna Wellness Center is provided at no cost to individuals 60-years and older. You 

may voluntarily make a program donation to help offset the cost of Lanakila Meals on Wheels’

program and services. All donations will be kept confidential and your ability to receive services 

will not be affected whether you choose to donate or not. 

Donations can be made on our website www.lanakilamealsonwheels.org or mail-in a check 

and/or money order to: 

Lanakila Meals on Wheels 

1809 Bachelot Street, Honolulu, HI 96817 

Staff are not allowed to accept gifts and tips. Any monetary gift such as cash, check, gift 

card or digital transfer will be accepted as a donation to Lanakila Meals on Wheels and go 

towards the cost of operating the program and services. We recognize that participants may 

want to show their appreciation. A token of aloha, like a thank you card, a lei, or homemade 

items are acceptable. 

CODE OF CONDUCT 

Lanakila Meals on Wheels strives to provide an inclusive, friendly environment in which all 

participants will feel safe, welcomed, accepted, and able to enjoy themselves with others in their 

community. For the safety and well-being of all participants, volunteers, and staff the following 

policies will be observed. 

Participants in Lanakila Meals on Wheels Program shall: 

1. Treat other participants, volunteers, and staff respectfully and courteously.

2. Follow all rules of the host-sites; and follow program staff directions when off-site.

3. When in-person, take care of the facility and any loaned property to maintain clean, good

working order.

Behavior that Constitutes Violation of this Policy Includes: 

1. Disruptive, obscene, hateful, racial, derogatory/abusive language, making threats or

threatening behavior, or harassment of any kind to participants, volunteers, or staff.

2. Lack of personal cleanliness, proper hygiene and/or activities that negatively affect the health

of others. Shirt and footwear are always required.

3. Use of alcohol or drugs is prohibited.

4. Defacing or destroying any property and/or removal of property without permission.

Committing or attempting to commit any activity that would constitute a violation of any

federal, state, or local criminal statute or ordinance.

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Violations: 

Participants who feel like they have been discriminated and/or harassed should report it before it 

becomes severe and pervasive. If participants have a complaint against a staff or volunteer, they 

are encouraged to address the complaint directly to the staff or may contact the program 

supervisor. 

Depending on the severity of the violation, the offender may be issued a verbal or written 

warning during one-on-one counseling with staff. Serious violations will result in either a 

temporary suspension or permanent termination from the program. Staff will keep a record of 

the incident and inform the participant of any disciplinary action. 

AUTHORIZATIONS 

Release Information 

I understand that my information will be kept confidential and will be used only to help me 

receive any benefits to which I may be entitled and for statistical, reporting, and accounting 

purposes. I hereby authorize the release of information that has been obtained about me for the 

above purposes. 

Release Photos and Video for Public Relations Purposes 

I hereby grant consent to Lanakila Meals on Wheels, Lanakila Pacific, and its Board members, 

officers, employees, and those acting on behalf of Lanakila Meals on Wheels and Lanakila 

Pacific unrestricted permission to use my name, photograph (video and still picture) and voice 

recordings in connection with any publicity, training material, television production, and internet 

(including company intranet and world wide web exposure.) indefinitely. 

I release Lanakila Meals on Wheels, Lanakila Pacific, its Board members, officers, 

employees, contracted vendors, and those acting on its behalf from any liability, injury or 

damage or any other liability with respect to these activities described in this consent. I waive 

any right that I may have to inspect and approve the finished product or copies. 

I further understand that no special compensation will be provided to me for the use of my image 

and that I may not be informed of the specific use of my image. I understand my image may be 

used from the date signed. 

Release and Indemnity for Services 

I acknowledge that my participation in the Kupuna Wellness Center is completely voluntary. I 

understand that with any program participation there are inherent risks involved. I understand it 

is my responsibility to determine whether I am able to participate in any program activities or 

services provided or whether I should discontinue my participation at any time. I understand that 

Lanakila Meals on Wheels, Lanakila Pacific, contracted vendors, and guest instructors assume 

no duty to me to ensure my ability to participate in any of the activities or services offered 

whether before, during or after such activity or service. 

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I understand the ability to provide program activities and services, including classes, sessions, 

and meals, is subject to availability and funding. I agree to not hold Lanakila Meals on Wheels, 

Lanakila Pacific, its employees, board members, volunteers, and affiliates liable for failure to 

deliver any and all program activities and services. I understand under no circumstances will 

Lanakila Meals on Wheels, Lanakila Pacific, its employees, board members, volunteers, and 

affiliates reimburse, substitute, or otherwise compensate participants for failure to deliver any 

and all program activities and services. 

TERMINATION 

I understand I may terminate services or my participation in the Kupuna Wellness Center at 

any time with or without cause. No compensation will be provided to me for program 

termination. 

If you have any questions or feedback about the service, please let us know by calling 

(808) 356-8521 or emailing KupunaWellness@lanakilapacific.org. 

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PARTICIPANT STATEMENT OF UNDERSTANDING 

I, {Fill in the blank}, acknowledge that I have read, understand, and agree to abide by the

Lanakila Meals on Wheels’ Kupuna U Program Handbook. 

Those policies and procedures include: 

• Program Overview

• Goals

• Program Requirements

• Participation Information

• Lanakila Signature Meals Service

• Voluntary Donations & Gift Giving

• Code of Conduct

• Authorizations (Releases)

• Termination

• Statement of Understanding

___________________________ 

Print Participant Name 

___________________________ ___________ Participant Signature Date 

___________________________ ___________ Witness Signature if Participant’s Signature is a “X” Date 

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