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APS Program Operational Plan: Arizona

State/Territory/District Arizona

Contact Rebecca Clayton 

Budget Allocation $5,765,629

Timeline AMERICAN RESCUE PLAN ACT (ARPA) OF 2021- Grant 1 

August 2021 – September 2023 

AMERICAN RESCUE PLAN ACT OF 2021 - Proposed Grant 2 

August 2022 – September 2024 

Vision 2025

The Vision clarifies what your ARPA Grant 1 Program 

aspires to become and to achieve. It is designed to inspire 

by providing a picture of where the program is heading in 

3-5 years.

Note: If you are a part of a larger organization, does it 

have its own future vision? If so, you may want to adapt it 

to your own program.

We envision a State of Arizona where vulnerable adults are safe from abuse, neglect and 

exploitation and are provided with the needed services to live as independently as possible. 
APS Program Planning Template: State/Territory/District-Specific Focus Page 2 

Mission Statement

Mission and Values statements can be an effective tool 

to educate the public; state and local government 

officials; state government agencies; provider agencies; 

and service recipients as to what the Adult Protective 

Services is and how they do business.

Mission Statements answer four key questions about 

your APS Program:

● Who do we serve?

● What needs do they have that we can fulfil?

● How do we meet those needs? How do we make 

the clients' lives better?

● Does it link directly to the Vision Statement?

Note: if you are a part of a larger organization, does it 

have its Mission Statement? If so, you may want to 

adapt it for your own program.

Arizona Adult Protective Services ensures the safety and wellbeing of vulnerable adults by 

collaborating with community partners to secure appropriate services, enhancing public 

awareness for early identification and prevention, and conducting timely investigations to 

minimize risk and provide protection. 
APS Program Planning Template: State/Territory/District-Specific Focus Page 3 

Guiding Principles / Core Values

Guiding Principles or Core Values guide internal processes 

and client interactions for your APS Program. 

Note: if you are a part of a larger organization, does it 

have its own set of Guiding Principles or Core Values? If so, 

you may want to adapt it for this program.

-Ensure the safety of the vulnerable adults

-Teamwork and Collaboration 

-Responsiveness to clients and high quality customer service 

-Development of skills and competencies of workforce
APS Program Planning Template: State/Territory/District-Specific Focus Page 4 

Goals for Program Improvement

These are goals to be obtained in order to move your APS 

program from current practices to your Vision.

Now that you have new funds targeted for your work with APS, 

what can be enhanced or improved in your current program? 

These goals must meet the APS Formula Grant requirements. It 

is recommended these goals become SMART goals (specific, 

measurable, actionable, and timely).

Using the results of your Environmental Scan, identify key 

issues that need to be addressed during this planning cycle. 

These are goals to move your APS Program from current 

practices to your Vision #1.

APS has already accomplished several of the items outlined in the APS Action Plan as well as 

the applicable recommendations from the Task force. Those that have not yet been fully 

accomplished: 

- Implementing initiatives to improve recruitment and retention of APS staff. 

- Developing and implementing outreach for providers, stakeholders, and community 

partners on the entire investigation, substantiation, and service referral process. 

-Developing a client education model for reporting sources and the general public.

Additional program goals include:

-Improvement of the investigation process for a streamlined, efficient and thorough 

investigation 

-Ensuring vulnerable adults have the needed resources post investigation
APS Program Planning Template: State/Territory/District-Specific Focus Page 5 

Targeted Improvement Projects

Using the results of your Environmental Scan and PESTEL, 

describe the targeted improvements and enhancements 

needed for this planning cycle. 

Your improvements should be concrete, measurable, and 

complete.

WHY is this improvement needed? 

What Purpose or NEED will it fill? 

What RESOURCES will be used? 

What ACTIVITIES will it entail? 

What are the direct OUTPUTS of the activities? What are the 

intended results and how will clients benefit?

See example on next page.

1. Use technology and resources to improve APS investigations

2. Hire field trainers and develop training programs tailored to enhance APS 

investigations 

3. Hire outreach staff and develop programs to increase community awareness

4. Hire a full time recruiter to fulfill APS staffing needs and improve the network of 

candidates interested in APS in the future

5. Expand a pilot with local Area Agencies on Aging to provide intensive case 

management and supports to self-neglecting individuals to prevent recidivism
APS Program Planning Template: State/Territory/District-Specific Focus Page 6 

Purpose/Needs 

to be filled by 

ARPA Funds

Inputs (Resources 

Deployed)

Activities Outputs from 

Investment

Short-Term Outcomes Long-Term Outcomes

Tools and 

Technology 

(ARPA 1 & 

ARPA 2)

People and 

financial resources

-Purchase mobile 

scanners for APS 

Staff

-Purchase Talk to 

Text software for 

APS Central 

Intake Unit (CIU)

-Purchase 

additional 

vehicles for 

investigators 

-Purchase GPS 

trackers for APS 

investigators’ 

vehicles 

-Purchase 

Salesforce 

Navigator 

Software for 

investigators 

-Enhance MyAPS

System 

-Enhance APS 

data analytics 

-Purchase 

vehicles for APS 

investigators 

-Number of mobile 

scanners used by APS 

case aides

-Number of hours 

reduced from relistening to calls

-Number of vehicles 

used by APS 

investigators 

-Number of GPS 

Trackers used by APS 

vehicles 

-Number of Salesforce 

Navigator Software 

used by investigators

-Enhancements done to 

MyAPS 

-Number of vehicles 

purchased 

-More efficient APS 

investigations 

-More efficient APS 

Central Intake 

-Improved APS 

investigator safety

-Improved statewide processes

-Improved investigator retention

-Reduced investigation cycle 

timeframe
APS Program Planning Template: State/Territory/District-Specific Focus Page 7 

Training 

(ARPA 2)

People and 

financial resources

-Hire APS field 

trainers 

-Develop Training 

programs/activiti

es 

-Number of APS field 

trainers hired

-Number of training 

activities developed 

-Number of staff 

members benefited 

from training activities

-Improved 

understanding of 

investigator skills 

-Improved statewide investigations 

leading to increased proposed 

substantiation and verification rates

-Enhanced client outcomes 

Community 

Connection and 

Service 

(ARPA 1 & 

ARPA 2)

People, financial 

and community 

resources 

-Expand APS Care 

Coordination 

Initiative 

-Hire full time 

outreach staff for 

APS

-Develop an APS 

public awareness 

campaigns for 

mandated 

reporters and 

general public

-Number of clients 

served through Care 

Coordination Initiative

-Number of outreach 

staff hired

-Number of public 

awareness campaigns 

developed 

-Increased number of 

community members 

reached through APS 

outreach programs

-Reduced recidivism of 

self-neglecting clients

-Improved independence of 

vulnerable clients

-Improved understanding and 

reporting by external partner 

agencies 

Staffing

(ARPA 1 & 

ARPA 2)

People, financial, 

and organizational 

resources 

-Hire a full time 

recruiter for APS

-Hire a Project 

Manager 

-Hire 7 case 

reviewers for realtime quality 

assurance

-Provide retention 

payments for 

-Full time recruiter 

hired 

-Project manager hired

-Case reviewers hired 

-Number of APS staff 

received retention 

payments 

-Increased number of 

APS staff hired

-Decreased APS 

investigator’s caseload 

-Decreased staff 

turnover rate 

-Improved staff retention and 

satisfaction

-Improved quality and timeliness of 

investigations 
APS Program Planning Template: State/Territory/District-Specific Focus Page 8 

NAPSA certified 

APS staff

Consultants 

(ARPA 1)

People -Hire a consultant 

to provide APS 

technical support

-Hire specialized 

consultants to 

provide SMI and 

Financial 

Exploitation 

support

-Consultant and 

specialized consultants 

hired 

-Improved APS processes 

-Improved investigations 

-Improved quality and timeliness of 

investigations 

-Improved client outcomes 

Budget / Spending Plan for ARPA funds – Semi-annually for 3 to 5 years

Budget/Spending Plan will be used to enhance, improve, and expand the ability of APS workers to investigate allegations of abuse, neglect, and 

exploitation. Be sure to use separate line items for each major improvement project.

Operational Plan Submission due by January 31, 2022.

ARPA 1- First Grant Allocation - August 2021 - September 2023

Description 2022 

Period 1

2022 

Period 2

2023 

Period 1

2023 

Period 2 Total

Project 1

Technology and 

Tools $273,964 $20,000 $50,000 $50,000 $393,964

Project 2

Staffing & 

Retention $125,300 $200,300 $155,300 $155,300 $636,200

Project 3 Consultants $50,000 $88,152 $88,152 $226,304

Project 5

Outreach and 

Marketing $163,800 $163,800
APS Program Planning Template: State/Territory/District-Specific Focus Page 9 

Project 6 Indirect Costs $140,798 $96,668 $91,967 $115,675 $445,108

Total $590,062 $405,120 $385,419 $484,775 $1,865,376

ARPA 2- Second Grant Allocation - August 2022-September 2024

Description

2023 

Period 1

2023

Period 2

2024 

Period 1

2024 

Period 2 Total

Project 1

Tools and 

Technology $451,750 $118,750 $218,750 $118,750 $908,000

Project 2 Training $161,400 $161,400 $161,400 $161,400 $645,600

Project 3

Community 

Connection 

and Service $350,444 $350,445 $350,444 $350,445 $1,401,778

Project 4 Staffing $97,000 $97,000 $97,000 $97,000 $388,000

Project 5 Indirect $139,141 $128,941 $159,851 $128,942 $556,875

Total $1,199,735 $856,536 $987,445 $856,537 $3,900,253

Summary of ARPA 1 + ARPA 2 Expense

2022 Period 

1

2022 Period 

2

2023 Period 

1

2023 Period 

2

2024 Period 

1

2024 Period 

2 Total

Summary $590,062 $405,120 $1,585,155 $1,341,311 $987,445 $856,536 $5,765,629