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APS Program Planning Template: State/Territory/District-Specific Focus

State/Territory/District UTAH

Contact Traci Lee

Budget Allocation $1,227,345

Timeline AMERICAN RESCUE PLAN ACT (ARPA) OF 2021- Grant 1 

August 2021 – September 2023 $645,450 DECLINED 

AMERICAN RESCUE PLAN ACT OF 2021 - Proposed Grant 2 

August 2022 – September 2024 $704,100 + $645, 450 = $1,349,550 

Vision 2025

The Vision clarifies what your ARPA Grant 1 Program 

aspires to become and to achieve. It is designed to 

inspire by providing a picture of where the program 

is heading in 3-5 years.

Note: If you are a part of a larger organization, does 

it have its own future vision? If so, you may want to 

adapt it to your own program.

Offering Choices for Independence for Vulnerable Adults to prevent abuse, neglect and 

exploitation. 
APS Program Planning Template: State/Territory/District-Specific Focus Page 2 

Mission Statement

Mission and Values statements can be an effective 

tool to educate the public; state and local 

government officials; state government agencies; 

provider agencies; and service recipients as to what 

the Adult Protective Services is and how they do 

business.

Mission Statements answer four key questions 

about your APS Program:

• Who do we serve?

• What needs do they have that we can fulfil?

• How do we meet those needs? How do we 

make the clients' lives better?

• Does it link directly to the Vision Statement?

Note: if you are a part of a larger organization, does 

it have its Mission Statement? If so, you may want 

to adapt it for your own program.

Adult Protective Services for the State of Utah exists to protect vulnerable adult from 

abuse, neglect, and exploitation by investigating and providing temporary assistance 

until risks is minimized and services are secured. 
APS Program Planning Template: State/Territory/District-Specific Focus Page 3 

Guiding Principles / Core Values

Guiding Principles or Core Values guide internal 

processes and client interactions for your APS 

Program. 

Note: if you are a part of a larger organization, does it 

have its own set of Guiding Principles or Core Values? 

If so, you may want to adapt it for this program.

We champion the SAFETY and DIGNITY of vulnerable adults. We conduct ourselves 

with INTEGRITY. We demonstrate RESPECT for all persons. We COLLABORATE to 

improve outcomes.
APS Program Planning Template: State/Territory/District-Specific Focus Page 4 

Goals for Program Improvement

These are goals to be obtained in order to move your APS 

program from current practices to your Vision.

Now that you have new funds targeted for your work with 

APS, what can be enhanced or improved in your current 

program? These goals must meet the APS Formula Grant 

requirements. It is recommended these goals become 

SMART goals (specific, measurable, actionable, and 

timely).

Using the results of your Environmental Scan, identify key 

issues that need to be addressed during this planning 

cycle. 

These are goals to move your APS Program from current 

practices to your Vision #1.

Increase the number of workers to increase services in both urban and rural areas

but also will allow APS to create specialize financial exploitation positions to manage 

the increase in financial exploitation cases. 

Redesign the makeup of Intake operations by expanding intake with additional staff 

which allow APS to expand Intake hours of operation to be more accessible to the 

public who are wanting to file a report with the agency. This opportunity would 

allow the intake unit the opportunity to triage scam cases and offer resources to 

potential victims. 

Ongoing database enhancements and to improve online reporting, track post 

investigation services and track client and case data on abuse, neglect and 

exploitation cases. 

Develop a Quality Assurance tool which supports the agency’s goals by identifying 

the areas in which we do well and those that need work. A good assurance plan will 

reduce the chance of costly mistakes and mitigate risk to both the client and the 

agency. 

Improve Training for staff to gain new knowledge or information that helps workers 

to do their job well. 
APS Program Planning Template: State/Territory/District-Specific Focus Page 5 

Targeted Improvement Projects

Using the results of your Environmental Scan and PESTEL, 

describe the targeted improvements and enhancements 

needed for this planning cycle. 

Your improvements should be concrete, measurable, and 

complete. 

WHY is this improvement needed? 

What Purpose or NEED will it fill? 

What RESOURCES will be used? 

What ACTIVITIES will it entail? 

What are the direct OUTPUTS of the activities? What are 

the intended results and how will clients benefit?

See example on next page.
APS Program Planning Template: State/Territory/District-Specific Focus Page 6 

Purpose/Need

s to be filled 

by ARPA 

Funds

Inputs (Resources 

Deployed)

Activities Outputs from 

Investment

Short-Term Outcomes Long-Term Outcomes

Based on the 

results of your 

Environmental 

Scan and 

PESTEL, what 

needs of your 

APS Program 

will be served 

by the ARPA 

funds? 

Should be a 

clear 

“connection” 

with the 

Environmental 

Scan items.

People, financial, 

organizational, or 

community 

resources 

Directed

toward doing 

the activity. 

Improvement

Projects 

Identify the 

“What” for 

each targeted 

improvement, 

with enough 

context and 

information to 

explain.

Direct products of 

program activities. 

May include

types, levels, 

and targets of services 

to be delivered by the 

program. 

 

Examples include num

ber of people served, 

number of events 

held, and number of 

units 

of service provided. 

Specific changes 

in behavior, 

knowledge, skills, 

status, or level of 

functioning in 1 year.

Internal Benefits.

Specific changes in 

behavior, knowledge, 

skills, status, or level 

of functioning. 

 Long-Term outcomes should be 

achievable within the 2-to-5-year 

timeframe of grants. 

Benefits to your Clients.

Spend more 

times on cases 

and services to 

ensure the 

client’s needs 

are met. 

$442,900.00

To hire more staff.

Gaps and barriers 

could be addressed 

through efforts to 

increase APS 

staffing and support

caseworkers and 

ARPA 2 Project 1 

Hire 1 additional 

Investigator/Intak

e in an Urban 

Office

Increase the response 

times to FE 

investigations and 

improve supported 

outcomes

Place worker in rural 

communities 

Have new employees 

hired by fall 2022 

Place worker in rural 

area who will be crosstrained to do intake, 

investigations. 

APS Program will be more efficient 

and effective in caseload 

management, and better resolving 

the protective needs of our clients.

Increase the number of referrals in 

rural communities after placing a 

team member in these underserved 

areas. 
APS Program Planning Template: State/Territory/District-Specific Focus Page 7 

case managers 

across the state, 

especially in rural 

areas.

Hire 2 Financial 

Auditors to 

develop FE team

Hire 1 Elder 

Justice Manager

 

 

Reduce travel

Improve transparency in 

the community 

Enhance 

multidisciplinary 

collaboration 

Improve investigation 

services 

Improve timeframes

Improve NAMRS data 

collection

Improve response times 

and services in rural 

areas

Improve intake response 

times. 

Enhance financial 

investigations by having 

specialized team of 

auditors 

Enhance community 

collaboration and 

partnership to improve 

victim outcomes 

Increase APS Services to clients 

residing in rural and urban 

communities.

Increase resources to APS clients 

who are victims of financial scams.

Specialize auditors in conducting 

financial investigations 

Workers feel invested in their jobs.

Increase APS employee job

satisfaction 

Improve 

the negative

perceptions 

about the 

effectiveness of 

APS in reporting 

and responding 

to abuse, 

neglect, and 

exploitation of 

vulnerable 

adults. 

$45,000.00 

Will be used to for 

analysis of the APS 

Intake and 

Investigation 

Program to 

determine a 

marketing strategy 

for community

outreach in both 

rural and urban 

areas.

ARPA 2 Project 2 

Improve policies 

and procedures 

on how APS 

communicates 

with alleged 

victims, 

community 

partners and 

family members 

of the alleged 

victim regarding 

the outcome of 

the investigation

Improve the negative 

perceptions about the 

effectiveness of APS in 

reporting and 

responding to abuse, 

neglect, and exploitation 

of vulnerable adults. 

Perform an analysis of 

the current Intake 

system. 

Begin educating 

community partners. 

Conduct surveys and 

needs assessments with 

external stakeholders to 

identify strengths and 

gaps in service delivery. 

90% satisfaction rate from surveyed 

contacts.

Conduct pre and post surveys with 

community partners. Survey multidisciplinary teams.

 
APS Program Planning Template: State/Territory/District-Specific Focus Page 8

Greater case 

compliance 

needed 

$275,000.00

Develop a Quality 

Assurance (QA) and 

Quality Control (QC) 

tool which supports 

the agency’s goals 

by identifying the 

areas in which we 

do well and those

area that need 

work. 

ARPA 2 Project 3 

Develop effective 

QA/QC Tools to 

identify strength 

and weakness 

within the 

program. 

Have all staff

trained on the 

new tool. 

Hire 1 QA 

Assurance 

Administrator

Database 

enhancements as 

it relates to QA 

tools .

Have an effective 

Quality

Assurance/Control Tool 

that measures the 

Agencies quality 

standards.

Hiring agency/person

will be responsible for 

the development and 

implementation of 

inspection activities, the 

detection and resolution 

of problems and the 

delivery of satisfactory 

outcome. 

Staff and Management 

get feedback on the 

strengths of the agency.

Hire agency/person

within the by the fall of 

2022

Begin work on 

developing a QA tool. 

Train workers on the 

tool. 

Implement QA process 

and identify strengths, 

areas for improvement 

and agency trends.

Improved Quality Assurance and 

Quality Control Tools to ensure the 

APS clients’ needs have been 

properly addressed during the 

course of the investigation.

90% of cases being reviewed will 

show the client’s needs were 

properly addressed and services 

were offered during the course of 

the investigation. 

Improved case findings 

Improved NAMRS Reporting.

Better performance measurements 

Identify deficiencies and create a 

plan of action on how we can 

improve in these areas.

Database 

Enhancement

$171,682.00 

Database 

improvements 

related to cases, 

case management 

response times, etc.

ARPA 2 Project 4

Improving and 

supporting 

program, such as 

the purchase of 

technology 

hardware, 

software or 

infrastructure or 

yearly 

enhancements to 

the database. 

Funding for database 

improvements for 

investigations and case 

management. 

Purchase/improve

software to aid in the 

investigation of financial 

exploitation cases. 

Assist workers out in the 

field 

Improve documentation 

Improve case 

management system 

APS response times, outcome of 

services. This funding will be 

invested in the system to enhance 

case tracking, show investigator 

worker, and positive outcome of APS 

service in Utah. 
APS Program Planning Template: State/Territory/District-Specific Focus Page 9 

Training and 

travel cost 

$10,000.00 

Staff development 

ARPA 2 Project 5

Increase the 

spending 

allowance for 

workers to

receive training 

to improve 

performance in 

their current 

roles. 

Send workers to both 

state and national 

training. 

Training and 

development programs 

can educate staff about 

new skills or provide 

updates on existing skills 

to enhance productivity.

Specialized training for 

financial investigators.

Staff will learn specific 

knowledge or skills or 

enhance existing skills to 

improve performance in 

their current roles which 

can be applied to their 

job duties. 

All staff will have the opportunity to 

receive additional training which will 

provide them with an opportunity to 

specialize in a specific field that can 

serve clients in both urban and rural 

areas. 

Cost associated 

with providing 

goods and 

ongoing 

services to APS 

clients who 

need to be 

protected. 

$282,763.00

Post investigation 

and emergency 

services funds for 

housing and 

emergency services 

to keep the 

vulnerable adult 

safe and meet 

protective need.

ARPA 2 Project 6

Provide money 

for services for 

clients who are 

need emergency 

services. 

Post investigation 

services 

coordinator to 

work on short 

term service 

planning. 

Hire 1 Service 

Coordinator 

Provide emergency 

houses or services which 

will allow the client to 

remain in their own 

home and protect them 

from further abuse, 

neglect or exploitation, 

Increase post 

investigation services 

Improve timeframes

Improve NAMRS data 

collection

Services will be provided 

in both rural and urban 

areas. 

Improve the quality of cases with an 

increase in active services planning. 

Able to track the number of clients 

served and show the clients 

benefited from these funds. 

Better resolving the protective needs 

of our clients.

Improve NAMRS reporting on post 

investigation data. 

Improve outcomes to clients served.

Reduce recidivism. 
APS Program Planning Template: State/Territory/District-Specific Focus Page 10

Budget / Spending Plan for ARPA funds – Semi-annually for 3 to 5 years

Budget/Spending Plan will be used to enhance, improve, and expand the ability of APS workers to investigate allegations of abuse, neglect, and 

exploitation. Be sure to use separate line items for each major improvement project.

Operational Plan Submission due by January 31, 2022.

ARPA 1- First Grant Allocation - August 2021 - September 2023 Approx., 6-month time periods

Description 2022 

Period 1

2022 

Period 2

2023 

Period 1

2023 

Period 2 Total

Project 1 . 

Project 2

Project 3

Project 4

Project 5

Total Declined 

ARPA 2- Second Grant Allocation - August 2022 September 2024 

Description

2023 

Period 1

2023 

Period 2

2024 

Period 1

2024 

Period 2 Total

Project 1

Spend more times on 

cases and services to 

ensure the client’s

needs are met 110,725.00 110,725.00 110,725.00 110,725.00 442,900.00

Project 2

Improve the negative 

perceptions about 

the effectiveness of 11,250.00 11,250.00 11,250.00 11,250.00 45,000.00
APS Program Planning Template: State/Territory/District-Specific Focus Page 11

APS in reporting 

anda responding to 

abuse, neglect, and 

exploitation of 

vulnerable adults

Project 3

Greater case 

compliance needed 68,750.00 68,750.00 68,750.00 68,750.00 275,000.00

Project 4

Database 

Enhancements

42,920.50 42,920.50 42,920.50 42,920.50 171,682.00

Project 5 Staff Development 2,500.00 2,500.00 2,500.00 2,500.00 10,000.00

Project 6

Cost associated with 

providing goods n 

services to APS 

clients who are 

needing protection 70,690.75 70,690.75 70,690.75 70,690.75 282, 763.00

Total 306,836.25 306,836.25 306,836.25 306,836.25 $1,227,345

Summary of ARPA 1 + ARPA 2 Expense

2022 

Period 1

2022 

Period 2

2023 

Period 1

2023 

Period 2

2024 

Period 1

2024 

Period 2 Total

Summary NA NA 306,836.25 306,836.25 306,836.25 306,836.25 $1,227,345

Categories may include: 

• Development Operational Plan 

• Staffing (include FTE or Consulting Agreements)

• Training

• Technology Upgrade 
APS Program Planning Template: State/Territory/District-Specific Focus Page 12

• Equipment 

• Administrative Costs

• Transportation

• Wrap-around services transferred