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APS Program Operational Plan: Michigan

State/Territory/District Michigan

Contact Cynthia Farrell

Budget Allocation $8,128,161

Timeline AMERICAN RESCUE PLAN ACT (ARPA) OF 2021- Grant 1 

August 2021 – September 2023 

$ 2,629,735 

AMERICAN RESCUE PLAN ACT OF 2021 - Proposed Grant 2 

August 2022 – September 2024 

$2,868,691+ $ 2,629,735 = $ 5,498,426

Vision 2025

The Vision clarifies what your ARPA Grant 1 Program 

aspires to become and to achieve. It is designed to 

inspire by providing a picture of where the program 

is heading in 3-5 years.

Note: If you are a part of a larger organization, does 

it have its own future vision? If so, you may want to 

adapt it to your own program.

Michigan recognizes the value of and empowers vulnerable adults by facilitating 

supportive services and sustainable solutions.

Future State

An APS program with:

• Dedicated community resources, including placement for affordable 

housing, services, etc., to meet client needs through strong collaborative 

partnerships

• Enhanced laws and regulations to protect vulnerable populations

• Increased visibility as an individual unit within MDHHS

• State of the Art, fully integrated technology

• Utilization of evidence-based tools and Continuous Quality Improvement 

for improved outcomes

• Sustainable funding for APS
APS Program Planning Template: State/Territory/District-Specific Focus Page 2

Mission Statement

Mission and Values statements can be an effective 

tool to educate the public; state and local 

government officials; state government agencies; 

provider agencies; and service recipients as to what 

the Adult Protective Services is and how they do 

business.

Mission Statements answer four key questions 

about your APS Program:

• Who do we serve?

• What needs do they have that we can fulfil?

• How do we meet those needs? How do we 

make the clients' lives better?

• Does it link directly to the Vision Statement?

Note: if you are a part of a larger organization, does 

it have its Mission Statement? If so, you may want 

to adapt it for your own program.

Michigan Adult Protective Services ensures vulnerable adults receive supports through 

assessment, referral, and provision of services with a sense of dignity, safety, and wellbeing.
APS Program Planning Template: State/Territory/District-Specific Focus Page 3 

Guiding Principles / Core Values

Guiding Principles or Core Values guide internal 

processes and client interactions for your APS 

Program. 

Note: if you are a part of a larger organization, does it 

have its own set of Guiding Principles or Core Values? 

If so, you may want to adapt it for this program.

Core Values-CARES

• Compassion: Show empathy and respect toward those we serve and take 

action to improve their well-being

• Advocacy: Seek opportunities to champion for vulnerable adults by 

collaborating with community partners 

• Responsibility: Serve with integrity and perseverance, while advancing 

diversity, equity and inclusion

• Effective: Take action to reach desired outcomes through collaboration and 

accountability

• Sustain: Identify opportunities that empower a client’s right to selfdetermination

Guiding Principles

• Adults have the right to make their own decisions.

• Staff must recognize the role of the adult's chosen supports.

• Services should be the least intrusive, least disruptive, and least restrictive.

• Services should be part of a coordinated community-based network.

• Plan of care should be person-centered.
APS Program Planning Template: State/Territory/District-Specific Focus Page 4

Goals for Program Improvement

These are goals to be obtained in order to move your APS 

program from current practices to your Vision.

Now that you have new funds targeted for your work with 

APS, what can be enhanced or improved in your current 

program? These goals must meet the APS Formula Grant 

requirements. It is recommended these goals become 

SMART goals (specific, measurable, actionable, and 

timely).

Using the results of your Environmental Scan, identify key 

issues that need to be addressed during this planning 

cycle. 

These are goals to move your APS Program from current 

practices to your Vision #1.

1. Develop state of the art technology through enhancement and usability.

2. Enhance the workforce through training, development, supports, and 

appropriate staffing.

3. Foster partnerships through education and engagement for improved 

client outcomes.

4. Improve visibility and understanding of the APS program.

5. Enhance access to funding and resources.
APS Program Planning Template: State/Territory/District-Specific Focus Page 5 

Targeted Improvement Projects

Using the results of your Environmental Scan and PESTEL, 

describe the targeted improvements and enhancements 

needed for this planning cycle. 

Your improvements should be concrete, measurable, and 

complete.

WHY is this improvement needed? 

What Purpose or NEED will it fill? 

What RESOURCES will be used? 

What ACTIVITIES will it entail? 

What are the direct OUTPUTS of the activities? What are 

the intended results and how will clients benefit?

See example on next page.

See bolded selection on SWOT to coincide with Targeted Improvement Projects.
APS Program Planning Template: State/Territory/District-Specific Focus Page 6

Purpose/Need

s to be filled 

by ARPA 

Funds

Inputs (Resource

s Deployed)

Activities Outputs from 

Investment

Short-Term Outcomes Long-Term Outcomes

Opportunity 

to upgrade 

technology

$1,680,000 

Technology

(EDM, Mobile 

App, Web Service 

for reporting, 

NAMRS new 

fields)

Vendor

ARPA 1 

Project 1 

Technological 

Enhancements 

EDM by 1/31/2023

Mobile Application by 

1/31/2023

Web portal APS 

mandatory reporters 

by 9/30/2023 

NAMRS fields

9/30/2023

Vendor- identified and 

contracted SystemMiAIMS

Improve APS workers 

ability to input data 

both in and out of the 

office. 

Clients benefit from more time 

with worker. Mandatory 

reporters spend less time making 

a new referral. Increase data 

availability for ACL collection.

Move toward paper free case 

reports. 

Emergency 

funds 

assistance 

available

$585,248 APS 

county 

discretionary 

funds 

ARPA 1

Project 2

Create and 

Maintain 

Discretionary 

Funds for 

Counties

County Discretionary 

Funds Accounts by 

7/01/2022

Develop a process and 

policy for emergent 

needs funds for APS 

clients. Lead identified. 

APS workers have 

access to funds for 

emergent needs 

goods.

Clients benefit from receiving 

APS assistance during an 

emergent situation they currently 

cannot i.e., purchase of goods. 
APS Program Planning Template: State/Territory/District-Specific Focus Page 7 

Enhance 

workforce 

training and 

development 

$233,000

• $100,000 

NAPSA 

conferences 

• $133,000 QA

Analyst 

ARPA 1

Project 3

Add training 

and staff 

development 

opportunities

NAPSA Conference in 

Michigan by 

8/31/2022

QA analyst by 

9/30/2023

Host the annual 

NAPSA conference and 

pay for APS workers to 

attend. Hire an QA 

Analyst to create and 

implement new 

program.

Clients benefit from increased 

training and knowledge of APS 

workers. Clients benefit from 

increased understanding of the 

effectiveness of APS programs 

and services. 

Administrative 

cost to 

manage ARPA 

1 Targeted 

Improvement 

Projects

$131,487 ARPA 1 

Project 4

Admin Cost

Administrative Costs 

Incurred by 

9/20/2023

Direct and indirect 

costs related to the 

management of the 

grant for the listed 

targeted improvement 

projects for APS.

Clients benefit from the 

application and use of grant 

funds to improve service 

delivery.

Opportunity 

to upgrade 

technology

$ 1,600,000 

Technology 

(Centralized 

Printing, 

Standardized 

Decision Making 

Tool in MiAIMS, 

ASAP update, 

User Registration 

Update) 

ARPA 2 

Project 1

Technological 

enhancements 

Improve multiple 

usability aspects 

within MiAIMS for 

workers and 

supervisors by 

9/30/2024

Decrease amount of 

time APS staff spend 

printing, addressing, 

and mailing required 

documents to clients.

More usable safety 

and risk assessments. 

Better security within 

MiAIMS and webbased payment 

system.

Vendor- identified 

Centralized Print exists 

for MDHHS

Increased amount of time 

available for contacts between 

APS workers and clients. More 

consistent decision-making in 

safety and risk assessments. 

Structured decision-making tool 

to guide APS actions in assisting 

clients. 

Assess Adult 

Services 

Staffing

$ 743,426 

Conduct needs 

assessment and 

feasibility study 

ARPA 2

Project 2

Create a staffing 

model and structure 

at all levels to 

address current and 

Identify contract 

agency to conduct 

feasibility study for 

current and future 

Clients benefit from more 

balanced staff and caseload sizes 

and ratios which increases time 
APS Program Planning Template: State/Territory/District-Specific Focus Page 8 

for Adult Services 

Staffing model 

and structure

Assess Staffing 

Model 

future goals and 

needs by 9/30/2024

staffing model and 

structure. Address 

identified gaps: 

continuity planning, 

training, staff ratios, 

QA, FOIA 

and attention to their needs and 

assistance. 

Improve 

Geriatric 

Assessment 

Utilization

$1,000,000 

Seek out 

individuals to 

conduct in-home 

and virtual 

geriatric

assessments with 

APS clients

ARPA 2

Project 3

In-Home 

Geriatric 

Assessments

Make in-home and 

virtual geriatric 

assessments available

for use in all BSCs by 

9/30/2024

Identify and contract 

with individuals to 

perform geriatric 

assessments for all 

BSCs. Improve 

availability and use of 

in depth geriatric 

assessments for 

clients. Conduct 

assessments in client’s 

home environment to 

improve accuracy.

Clients benefit from remaining in 

their known environment to 

complete assessment for a more 

accurate and thorough 

evaluation. Clients who may be 

bedridden or have mobility or 

transportation issues benefit 

from a thorough assessment to 

address their needs. 

Improve APS 

Visibility and 

Outreach

$ 1,000,000 

Seek out an 

individual/agency 

to create 

marketing for 

APS

ARPA 2

Project 4 

Increase APS 

Community 

Outreach 

Develop and 

implement statewide 

APS marketing plan 

for community 

outreach by 

9/30/2024

Identify and contract 

with current ad agency

to create marketing 

plan for community 

outreach. Improve 

positive visibility for 

APS programs 

throughout the state.

Clients benefit by increased 

knowledge and comfort when 

working with APS. Community 

partners benefit from increased 

positive visibility for APS 

programs and the needs of the 

aging and disabled community.

Emergency 

funds 

assistance 

available

$1,000,000 APS 

discretionary 

funds account

APRA 2

Project 5

Continue APS 

Discretionary 

Funds Account 

County Discretionary 

Funds Accounts by 

9/30/2024

Continue process and 

policy for emergent 

needs funds for APS 

clients. APS workers 

have access to funds 

for emergent needs 

goods.

Clients benefit from receiving 

APS assistance during an 

emergent situation they currently 

cannot i.e., purchase of goods.
APS Program Planning Template: State/Territory/District-Specific Focus Page 9 

for Client 

Emergencies

Enhance 

workforce 

training and 

development

$155,000

• $105,000 

Purchase 

NAPSA Online 

Training 

Modules 

• $50,000 

NAPSA 

Conferences 

(2023 and 

2024)

APRA 2

Project 6

Purchase 

NAPSA training 

modules for 

APS staff.

Purchase 

attendance at 

NAPSA 

Conferences 

Purchase NAPSA 

online training 

modules for APS staff

by 4/01/2023

Purchase NAPSA 

Conference 

Attendance by 

9/30/2024

APS staff increase 

knowledge and 

enhance skills.

Identify NAPSA online 

training modules to 

purchase, identify 

process for 

distribution of training 

seats, create 

implementation 

process.

Clients benefit from 

knowledgeable APS staff who are 

better able to assist in problem 

solving and risk mitigation.
APS Program Planning Template: State/Territory/District-Specific Focus Page 10

Budget / Spending Plan for ARPA funds – Semi-annually for 3 to 5 years

Budget/Spending Plan will be used to enhance, improve, and expand the ability of APS workers to investigate allegations of abuse, neglect, and 

exploitation. Be sure to use separate line items for each major improvement project.

Operational Plan Submission due by January 31, 2022.

ARPA 1- First Grant Allocation - August 2021 - September 2023

Description 2022 

Period 1

2022 

Period 2

2023 

Period 1

2023 

Period 2 Total

Project 1 Technology

Funds not 

approved by 

Michigan 

Legislature

until 

2/1/2022 $400,000 $750,000 $530,000 $1,680,000

Project 2

Goods and 

Services See above $585,248 $0 $0 $585,248

Project 3 Training See above $100,000 $0 $133,000 $233,000

Project 4 Admin Cost See above $43,829 $43,829 $43,829 $131,487

Total $1,129,077 $793,829 $706,829 $2,629,735

ARPA 2- Second Grant Allocation - August 2022 September 2024

Description

2023 Period

1

2023 Period 

2

2024 

Period 1

2024 

Period 2 Total

Project 1 Technology $400,000 $200,000 $400,000 $600,000 $1,600,000

Project 2

Staffing 

Model $0 $371,713 $0 $371,713 $743,426

Project 3

Geriatric 

Assessment $250,000 $250,000 $250,000 $250,000 $1,000,000
APS Program Planning Template: State/Territory/District-Specific Focus Page 11

Project 4

Community 

Outreach $250,000 $250,000 $250,000 $250,000 $1,000,000

Project 5

Goods and 

Services $250,000 $250,000 $250,000 $250,000 $1,000,000

Project 6 Training $26,250 $51,250 $26,250 $51,250 $155,000

Total $1,176,250 $1,372,963 $1,176,250 $1,772,963 $ 5,498,426

Summary of ARPA 1 + ARPA 2 Expense

2022 

Period 1

2022 

Period 2

2023 

Period 1

2023 

Period 2

2024 

Period 1

2024 

Period 2 Total

Summary $1,129,077 1,970,079 $2,079,792 1,176,250 1,772,963 $8,128,161