Page 1 

APS Program Operational Plan: MIssouri

State/Territory/District Missouri

Contact Tim Jackson

Budget Allocation ARPA 1 - $1,569,549 + ARPA 2 - $3,281,718 = $ 4,851,267

Timeline AMERICAN RESCUE PLAN ACT (ARPA) OF 2021- Grant 1 

August 2021 – September 2023 

ARPA 1 - $1,569,549

AMERICAN RESCUE PLAN ACT OF 2021 - Proposed Grant 2 

August 2022 – September 2024 

COVID - $1,712,169 + ARPA 1 - $1,569,549 = ARPA 2 - $3,281,718

Vision 2025

The Vision clarifies what your ARPA Grant 1 Program 

aspires to become and to achieve. It is designed to 

inspire by providing a picture of where the program 

is heading in 3-5 years.

Note: If you are a part of a larger organization, does 

it have its own future vision? If so, you may want to 

adapt it to your own program.

We envision a Missouri where seniors and adults with disabilities are empowered to 

live free from abuse, neglect, and exploitation. 
APS Program Planning Template: State/Territory/District-Specific Focus Page 2 

Mission Statement

Mission and Values statements can be an effective 

tool to educate the public; state and local 

government officials; state government agencies; 

provider agencies; and service recipients as to what 

the Adult Protective Services is and how they do 

business.

Mission Statements answer four key questions 

about your APS Program:

• Who do we serve?

• What needs do they have that we can fulfil?

• How do we meet those needs? How do we 

make the clients' lives better?

• Does it link directly to the Vision Statement?

Note: if you are a part of a larger organization, does 

it have its Mission Statement? If so, you may want 

to adapt it for your own program.

Adult Protective Services for the state of Missouri exists to protect, support, and 

advocate for seniors and adults with disabilities impacted by abuse, neglect, and/or 

exploitation to live safer, healthier, more independent lives.
APS Program Planning Template: State/Territory/District-Specific Focus Page 3

Guiding Principles / Core Values

Guiding Principles or Core Values guide internal 

processes and client interactions for your APS 

Program. 

Note: if you are a part of a larger organization, does it 

have its own set of Guiding Principles or Core Values? 

If so, you may want to adapt it for this program.

What do we want to accomplish: 

• have greater collaboration with external partners

• be seen as experts 

• have more clarity around what we do (improved policy, cross-training, good 

understanding of our mission)

• be trusted (community trust)

• be seen as effective

• increase public awareness

• have the ability to provide better resources 

• be a desirable employment destination

• improve prosecution by enhancing legal resources 

• have greater involvement in criminal justice process
APS Program Planning Template: State/Territory/District-Specific Focus Page 4

Goals for Program Improvement

These are goals to be obtained in order to move your APS 

program from current practices to your Vision.

Now that you have new funds targeted for your work with 

APS, what can be enhanced or improved in your current 

program? These goals must meet the APS Formula Grant 

requirements. It is recommended these goals become 

SMART goals (specific, measurable, actionable, and 

timely).

Using the results of your Environmental Scan, identify key 

issues that need to be addressed during this planning 

cycle. 

These are goals to move your APS Program from current 

practices to your Vision #1.

4 to 6 high level goals

Increase Public Outreach & Education (advertising, outreach training, sharing data)

Improve Collaboration & Communication with External Partners (increase 

interaction with external partners, improve follow-up & follow-through; capitalize 

on Specialization success, MDTs)

Process Improvement (QA program to inform & improve, improve screening, new 

system & enhancements, statutory modifications, policy simplification & evolution,

focus on capacity-building & continuous improvement)

Increase Access to Community Resources & Interventions (address resource gaps, 

expand existing resources, mental health focus)

Enhance Workforce/Staffing Resources

• Training (cross-training, knowledge & skill building)

• Tools/Needs (technology, commissioning for SIU)

• Recruitment (outreach, better defined job duties, internships, diversity)

• Staff Benefits/Resources (increased pay, support for burn-out & emotional 

toll, recognition, advancement opportunities)

Improve Internal Communication/Collaboration (encourage trust, increased 

recognition, expand on successes, decrease inconsistencies, increase leadership 

responsiveness)
APS Program Planning Template: State/Territory/District-Specific Focus Page 5 

Targeted Improvement Projects

Using the results of your Environmental Scan and PESTEL, 

describe the targeted improvements and enhancements 

needed for this planning cycle. 

Your improvements should be concrete, measurable, and 

complete.

WHY is this improvement needed? 

What Purpose or NEED will it fill? 

What RESOURCES will be used? 

What ACTIVITIES will it entail? 

What are the direct OUTPUTS of the activities? What are 

the intended results and how will clients benefit?

See next page.
APS Program Planning Template: State/Territory/District-Specific Focus Page 6

Logic Model Framework

Purpose/Nee

ds to be filled 

by ARPA 

Funds

Inputs (Res

ources 

Deployed)

Activities Outputs from 

Investment

Short-Term Outcomes Long-Term Outcomes

Improve 

Collaboration 

& 

Communicati

on with 

External 

Partners

$200,000

Possible 

consultant 

or temp 

staff

Consultant 

(Period 2 

2022 Paid 

from ARPA2 

funds after 

period 2)

ARPA 1

Project 1

MDT CoordinationIncrease the usage of 

MDTs in MO by 

engaging 

stakeholders, 

promoting 

involvement, 

enhancing the MDT 

infrastructure (rules 

addressing barriers, 

etc.), and leading 

MDTs.

Implement the usage 

of MDTs in all 

counties (or as many 

counties as possible) 

in the state.

MO APS will contract with a 

consulting agency positioned to 

help develop a plan for 

implementing/expanding MDT 

usage in MO.

Complete an analysis of the 

prevalence of Elder/Disabled 

Abuse MDTs in MO and identify 

what barriers potentially 

interfere with expansion.

Research the usage & 

effectiveness of MDTs in other 

settings and states.

Engage with stakeholders and 

promote involvement in local 

MDTs.

MDTs will be normal 

business practice 

throughout the state 

enhancing collaboration 

with stakeholders and 

providing better 

outcomes for APS clients. 

MDTs will continue to 

expand and will include a 

greater number of 

disciplines enhancing 

wrap-around services for 

clients.

Process 

Improvement 

– Need to 

upgrade and 

improve 

Missouri’s 

APS Program 

to more 

$250,000

Possible 

consultant 

or temp 

staff

ARPA 1

Project 2

APS Program 

EvaluationComplete an overall 

evaluation to identify 

areas of needed 

Generate numerous 

recommendations for 

improving or 

changing specific 

components or 

processes within MO 

APS’ program. 

Implement a number 

Pursue contract with consultant 

agency or temporary staff. 

Through use of a consulting 

agency or temporary APS staff, 

conduct an evaluation of 

Missouri APS’ program based on 

The Administration for 

Community Living’s National 

MO APS will be able to 

implement multiple 

process improvements 

resulting in better 

outcomes for APS clients 

and making the work 

conducted by APS 

Specialists more 
APS Program Planning Template: State/Territory/District-Specific Focus Page 7

nearly comply 

to National 

Voluntary 

Consensus 

Guidelines

Employee 

(Period 2 

2022 Paid 

from ARPA2 

funds after 

period 2)

improvement within 

MO’s APS Program

of highest priority 

recommendations (if 

possible within 

funding).

Voluntary Consensus Guidelines 

for State Adult Protective 

Services Systems providing MO 

APS with possibilities for 

program enhancement.

streamlined and 

consistent.

Enhance 

Workforce/ 

Staffing 

Resources to 

ensure 

worker safety

$45,000 ARPA 1

Project 3

Enhance APS Worker 

Safety through 

training & safety 

equipment

Provide staff with 

numerous trainings 

and with safety 

equipment related to 

the safety issues and 

situations that APS 

professionals most 

commonly 

encounter.

Gather feedback from APS staff 

on their main safety concerns.

Research available training and 

identify specific safety or 

emergency response equipment 

needed for APS staff.

Staff will have access to 

needed safety and 

emergency equipment, 

and will be fully trained 

on its usage. As a result, 

APS Specialist will have 

an increased sense of 

safety when conducting 

home visits. As a result 

of increased safety, staff 

will be more easily 

retained; and, thus be 

more readily available to 

respond to clients’ needs. 

Increase 

Public 

Outreach & 

Education

$121,000

Outreach 

Coordinator

ARPA 1

Project 4

Public Outreach & 

Education

Increased traffic to 

APS’ website; 

Increased reports of 

abuse, neglect, & 

exploitation; 

distribute numerous 

outreach projects 

(advertisements via 

print, radio, TV, social 

media, etc.)

Evaluate the effectiveness of 

public outreach material created 

through use of CRRSAA funds. 

Formulate strategies to increase 

understanding of APS amongst 

the public and stakeholders.

Pursue procurement of outreach 

materials & promotional items.

MO APS will add staffing 

resources (via FTE or contract) in 

order to coordinate and oversee 

these public outreach projects.

As a result of outreach, 

public perception of APS 

will be improved. APS 

will receive reports from 

callers and online 

reporters with more 

thorough and 

appropriate information. 

APS will have enhanced 

relationships with 

stakeholders due to a 

mutual understanding of 

APS’ role and ultimately 
APS Program Planning Template: State/Territory/District-Specific Focus Page 8 

provide an enhanced 

safety net for the APS 

clients.

Increase 

Access to 

Community 

Resources & 

Interventions

to report and 

prevent 

financial 

fraud

$37,340

Partnership 

with 

HelpVul

ARPA 1

Project 5

Fraud/Scams 

Response (HelpVul)

Support continued 

availability of HelpVul 

portal connecting 

financial institutions 

with APS and other 

state regulators & 

investigators.

Continue MO APS’ current 

funding and utilization of 

HelpVul. This period of 

continued engagement with 

HelpVul will allow MO APS to 

evaluate the system usage by 

external entities and determine 

return on investment.

HelpVul provides an 

efficient means for 

financial industry 

partners to ensure 

proper routing of reports 

of financial abuse to the 

appropriate investigative 

authorities (including 

APS, state regulators, 

etc.). As a result of this 

increased efficiency in 

the reporting system, APS 

clients/victims become 

less susceptible to 

financial fraud.

Enhance 

Workforce/

Staffing 

ResourcesTraining

$250,000

Temporary 

Staff or 

Contracted 

Employee

Employee 

(Period 2 

2022 Paid 

from ARPA2 

funds after 

period 2) 

ARPA 1

Project 6

Staff Development

Through Additional 

Training

Statewide APS 

Conference/ Training

Additional Staffing 

Resources Focused 

on Workforce Needs

Provide multiple 

training

opportunities. Solicit 

feedback from 

attendees.

Address workforce 

issues such as 

recruiting, retention, 

morale, etc. to 

decrease staff 

turnover.

Create a statewide conference 

agenda that includes 

presentations and workshops 

pertinent to APS professionals 

as well as related professions 

with which APS interacts. Survey 

external partners and gauge 

interest in outside agencies 

attending such a 

training/conference. Secure a 

meeting location and 

presenters.

MO APS will pursue a training 

curriculum that will enhance 

APS staff will have 

enhanced knowledge of 

training topics resulting 

in more informed action 

on APS reports. These 

opportunities for 

professional growth and 

networking should also 

lead to increased job 

satisfaction and improved 

morale.

With increased efforts 

and focus on recruiting 

and maintaining a skilled 
APS Program Planning Template: State/Territory/District-Specific Focus Page 9 

and develop skills in key areas of 

APS work.

MO APS will add staffing 

resources (via FTE or contract) 

to focus on Staff Development & 

Workforce Needs such as 

recruiting, employee retention, 

and other workforce issues. This 

staffing resource will utilize 

ARPA funds to increase APS’ 

outreach efforts related to 

recruiting.

and motivated 

workforce, DSDS will 

have more skilled and 

satisfied staff providing 

improved personcentered and services to 

the citizens of Missouri.

Improve 

Collaboration 

& 

Communicati

on with 

External 

Partners – 

Need easier 

sharing of 

information 

and data with 

partners. 

$100,000

External 

Vendor - 

Roeing

ARPA 1

Project 7

IT System 

Enhancements

Increase in the 

functionality and 

amount of 

information 

accessible to APS 

Specialists & 

Investigators within 

the APS IT System

Identify vital information 

sources that APS staff need to 

more effectively assist APS 

clients. Work with partners to 

secure agreements for sharing 

data and interconnectivity. 

Initiate discussions with APS IT 

system vendor to strategize 

implementation of the needed 

interfaces.

Evaluate inefficiencies or 

functional gaps within the IT 

System and formulate potential 

upgrades and enhancements.

As a result of APS staff 

having extensive access 

to needed information, 

APS clients will be 

provided with more 

appropriate wrap-around 

services and less 

likelihood of duplication 

of services/efforts.

Long-range goals for this 

project include improving 

the efficient collection of 

APS data, reducing 

duplicative efforts with 

other agencies, ensuring 

access to needed data for 

workload management 

and for public sharing.
APS Program Planning Template: State/Territory/District-Specific Focus Page 10

Increase 

Access to 

Community 

Resources & 

Interventions 

by 

establishing a 

Virtual 

Method of 

Interacting 

with APS 

Clients

$75,000 ARPA 1

Project 8

Ongoing support of 

TeleVisit Platform 

Increase the number 

of follow-up visits by 

completing them 

virtually when 

appropriate. 

Decrease staff’s time 

spent traveling to & 

from visits in the 

community.

Minimize potential 

transmission of 

communicable 

diseases between 

staff and APS clients.

Procure a tele-visit platform and 

implement the service amongst 

all APS staff for usage in specific 

case actions as defined by 

policy.

APS Specialists will 

conduct an increased 

number of follow-up 

visits ensuring better 

implementation of 

resources provided. MO 

APS will have increased 

visual interaction with 

APS clients in emergency 

situations when home 

visits cannot be 

conducted (i.e. severe 

weather events, 

pandemics). MO APS will 

have ample data to 

evaluate the 

effectiveness of the 

virtual interactions as 

part of APS case work 

and will have refined 

policy based on success 

or failure of virtual 

interactions with clients.

Increase 

Access to 

Community 

Resources & 

Interventions

$431,209

Project 

Coordinator

Contract 

with AAA’s

Divided 

between 

ARPA 1

Project 9

Direct Services for 

APS Clients

With CRRSAA funds, 

MO APS formed a 

partnership with the 

network of AAAs in 

MO to help address 

resource gaps and 

access 

hard/impossible-tofind interventions for 

APS clients. MO APS 

Continue Direct Services 

Program developed under 

CRRSAA.

Hire a Project Coordinator for 

this program to oversee 

operation, evaluate 

effectiveness, and look at future 

expansion of the program. 

APS clients with complex 

needs will receive 

support (resources, 

goods, services, 

programs, etc.) that APS 

previously would not 

have been able to 

address due to lack 
APS Program Planning Template: State/Territory/District-Specific Focus Page 11

Period 2 

2022 & 

Period 1 

2023 & 

includes 

funds for 

Project 

Coordinator

plans to further-fund 

this program with 

ARPA funds.

This program will 

result in a decreased 

number of APS 

clients with unmet 

needs as their 

intervention needs 

will be met through 

the program. This 

resulting data will aid 

in evaluating the 

effectiveness of the 

project.

of/limited resources in a 

given area.

Another potential longterm goal of this program 

will be to expand this 

program to include 

Information & Referral 

Reports typically 

addressed by APS staff.

Need for help 

to manage 

new projects 

from ARPA 

funding

$60,000

Project 

Manager –

Temp Staff 

or Contract 

Employee

ARPA 1

Project 10

Project Manager for 

Federally Funded 

Projects

MO APS needs 

additional staffing 

resources to oversee 

the numerous 

initiatives being 

pursued with federal 

funding 

opportunities. These 

important initiatives 

require staff effort to 

ensure proper 

implementation of 

the programs and to 

Hire Project Manager to manage 

and oversee the projects being 

pursued with CRRSAA & ARPA 

funds.

Programs & projects 

pursued with federal 

funding will be 

implemented 

expeditiously so that MO 

APS clients can benefit 

from these programs. 

These initiatives will have 

ample oversight to 

ensure the effectiveness 

and proper-functioning of 

each program/project.
APS Program Planning Template: State/Territory/District-Specific Focus Page 12

expedite the use of 

these funds for the 

benefit of vulnerable 

Missourians.

Increase 

Public 

Outreach & 

Education

$200,000

Outreach 

coordinator 

IT 

enhanceme

nts

ARPA 2

Project 1

Public Outreach & 

Education

Pursue 

enhancements to 

MO APS’ publicfacing information 

portals to allow 

greater access by the 

public to Missouri’s 

APS data.

Increased traffic to 

APS’ website; 

Increased reports of 

abuse, neglect, & 

exploitation; 

distribute numerous 

outreach projects 

(advertisements via 

print, radio, TV, social 

media, etc.)

Increase the amount 

of information 

shared on APS’ 

website. 

Continue funding for staffing 

resources (via FTE or contract) in 

order to coordinate and oversee 

public outreach projects.

Continue to evaluate/reevaluate 

initial outreach efforts for 

effectiveness.

Continue to formulate strategies 

and implement media campaign 

components to increase 

understanding of APS amongst 

the public and stakeholders.

Pursue procurement of 

additional outreach materials & 

promotional items.

Gather feedback from external 

stakeholders regarding what 

APS data & information is 

pertinent/needed for public 

consumption. Research what 

data other states’ APS programs 

share.

As a result of outreach, 

public perception of APS 

will be improved. APS 

will receive reports from 

callers and online 

reporters with more 

thorough and 

appropriate information. 

APS will have enhanced 

relationships with 

stakeholders due to a 

mutual understanding of 

APS’ role. Potential 

reporters and victims of 

ANE will be more 

informed of how to 

access MO APS.

The MO APS’ website will 

be more intuitive, have 

easy to interpret data, 

and provide necessary 

information to 

stakeholders and the 

public in a user-friendly 

way. Access to data will 

enhance the public’s 
APS Program Planning Template: State/Territory/District-Specific Focus Page 13

Pursue IT resources to increase 

data analysis and data 

visualization.

understanding of APS’ 

functions and the 

pervasiveness of Adult 

Abuse, Neglect, & 

Exploitation in Missouri. 

Enhance 

Workforce/ 

Staffing 

ResourcesTraining

$550,000

Temporary 

Staff or 

Contracted 

Employee

ARPA 2

Project 2

Staff Development

Through Additional 

Training

Statewide APS 

Conference/ Training

Additional Staffing 

Resources Focused 

on Workforce Needs

Provide multiple 

training

opportunities for 

professional 

development of APS 

staff. Solicit feedback 

from attendees.

Address workforce 

issues such as 

recruiting, retention, 

morale, etc. to 

decrease staff 

turnover. Potential 

results or outcomes 

include larger 

applicant pools of 

qualified candidates 

for vacant APS 

positions and 

increased/ increasing 

tenure of APS staff.

Update or create new agenda

for statewide staff training

based on first year conference 

results. Secure a meeting 

location and presenters.

MO APS will continue its training 

curriculum (established with 

ARPA Round 1 funds) to

enhance and develop skills in 

key areas of APS work.

MO APS will access national 

conferences & trainings 

(including The National Adult 

Protective Services Association 

Conference) to provide 

leadership and field staff with 

exposure to APS trends, issues, 

topics, nationally recognized 

trainings, and networking 

opportunities with APS 

professionals from other states.

MO APS will continue to fund

staffing resources (via FTE or 

contract) to focus on Staff 

Development & Workforce 

APS staff will have 

enhanced knowledge of 

training topics resulting 

in more informed action 

on APS reports. These 

opportunities for 

professional growth and 

networking should also 

lead to increased job 

satisfaction and improved 

morale.

With increased efforts 

and focus on recruiting 

and maintaining a skilled 

and motivated 

workforce, DSDS will 

have more skilled and 

satisfied staff providing 

improved personcentered and services to 

the citizens of Missouri. 

As a result of hiring 

individuals more suited 

to delivery of APS, clients 

will have enhanced 

interactions with APS. 
APS Program Planning Template: State/Territory/District-Specific Focus Page 14

Needs such as recruiting, 

employee retention, and other 

workforce issues. This staffing 

resource will utilize ARPA funds 

to increase APS’ outreach efforts 

related to recruiting.

Increase 

Access to 

Community 

Resources & 

Interventions 

by 

establishing a 

Virtual 

Method of 

Interacting 

with APS 

Clients

$150,000 ARPA 2

Project 3

Ongoing support of 

TeleVisit Platform 

Increase the number 

of follow-up visits by 

completing them 

virtually when 

appropriate. 

Decrease staff’s time 

spent traveling to & 

from visits in the 

community.

Minimize potential 

transmission of 

communicable 

diseases between 

staff and APS clients.

Evaluate effectiveness of 

program and re-develop or recontract as needed.

Continue usage of a tele-visit 

platform amongst all APS staff 

for usage in specific case actions 

as defined by policy.

APS Specialists will 

conduct an increased 

number of follow-up 

visits ensuring better 

implementation of 

resources provided. MO 

APS will have increased 

visual interaction with 

APS clients in emergency 

situations when home 

visits cannot be 

conducted (i.e. severe 

weather events, 

pandemics). MO APS will 

have ample data to 

evaluate the 

effectiveness of the 

virtual interactions as 

part of APS case work 

and will have refined 

policy based on success 

or failure of virtual 

interactions with clients.
APS Program Planning Template: State/Territory/District-Specific Focus Page 15

Increase 

Access to 

Community 

Resources & 

Interventions

$831,718

based on 

amount 

available

Project 

Coordinator

Contract 

with AAAs

ARPA 2

Project 4

Direct Services for 

APS Clients

MO APS will continue 

its partnership with 

the network of AAAs 

in MO to help 

address resource 

gaps and access hard 

/impossible-to-find 

interventions for APS 

clients. MO APS plans 

to further-fund this 

program with ARPA 

funds.

This program will 

result in a decreased 

number of APS 

clients with unmet 

needs as their 

intervention needs 

will be met through 

the program. This 

resulting data will aid 

in evaluating the 

effectiveness of the 

project.

Continue Direct Services 

Program developed under 

CRRSAA.

Continue to use a Project 

Coordinator for this program to 

oversee operation, evaluate 

effectiveness, and look at future 

expansion of the program. 

APS clients with complex 

needs will receive 

support (resources, 

goods, services, 

programs, etc.) that APS 

previously would not 

have been able to 

address due to lack 

of/limited resources in a 

given area.

Another potential longterm goal of this program 

will be to expand this 

program to include 

Information & Referral 

Reports typically 

addressed by APS staff.

Need for help 

to manage 

new projects 

from ARPA 

funding

$200,000

Project 

Manager – 

Could be 

Internal FTE 

or 

contractor

ARPA 2

Project 5

Project Manager for 

Federally Funded 

Projects

MO APS needs 

additional staffing 

resources to oversee 

the numerous 

initiatives being 

pursued with federal 

funding 

opportunities. These 

Continue to fund Project 

Manager position to manage 

and oversee the projects being 

pursued with CRRSAA & ARPA 

funds.

Programs & projects 

pursued with federal 

funding will be 

implemented quickly & 

expeditiously so that MO 

APS clients can benefit 

from these programs. 

These initiatives will have 
APS Program Planning Template: State/Territory/District-Specific Focus Page 16

important initiatives 

require staff effort to 

ensure proper 

implementation of 

the programs and to 

expedite the use of 

these funds for the 

benefit of vulnerable 

Missourians.

ample oversight to 

ensure the effectiveness 

and proper-functioning of 

each program/project.

Increase 

Access to 

Community 

Resources & 

Interventions

$250,000

Possible 

consultant 

or temp 

staff

ARPA 2

Project 6 

Community 

Resource Liaison

Increase in available 

community resources 

to assist clients with 

intervention needs. 

Decrease in the

number of 

unresolved 

intervention needs.

Complete an analysis of 

available intervention data as 

well as solicit feedback from 

stakeholders to identify areas of 

resources strength/ deficiency 

and areas of greatest need.

Research nationally-identified 

approaches to addressing 

community resource gaps.

Engage aging network partners 

and community leaders to 

develop supports for elders 

related to domestic violence, 

mental illness, depression, grief, 

healthy living, accessibility, 

congregate living, safety, and 

programs that reduce isolation 

and encourage safe community 

living.

Resources in areas of 

greatest need will be 

more readily available 

allowing for quicker and 

more appropriate 

implementation of 

interventions and more 

comprehensive wraparound services for 

victims of abuse, neglect, 

& exploitation.

Process 

Improvement

s – Need 

$200,000 ARPA 2

Project 7 

Additional funding 

will be needed to 

enhance the 

MO APS will continue to identify 

deficiencies of its IT system and 

prioritize necessary system 

Long-range goals for this 

project include improving 

the efficient collection of 
APS Program Planning Template: State/Territory/District-Specific Focus Page 17

system 

enhancement

s to allow MO 

APS to 

continue to 

advance/impr

ove policy 

and 

procedures

External 

Partner - 

Roeing

IT System 

Enhancements

functionality of the 

system after is it 

implemented.

upgrades. As this system is 

being customized (preimplementation) and 

implemented into practice, APS 

staff will identify additional 

functionality, needed 

interoperability with other 

systems, and other system fixes. 

MO APS will work with its IT 

vendor to pursue high-priority 

enhancements to the system.

APS data, reducing 

duplicative efforts with 

other agencies, ensuring 

access to needed data for 

workload management 

and for public sharing. 

Improved availability of 

data will allow MO APS to 

be better informed about 

the population served 

leading to more informed

APS services for clients.

Enhance 

Workforce/ 

Staffing 

ResourcesTechnology 

Needs

$400,000 ARPA 2

Project 8 

Technology 

Upgrades

IT equipment - 

Laptops

Pursue 

enhancements to 

MO APS’ technology 

involved in APS data 

acquisition by 

upgrading 

laptops/tablets. 

Evaluate APS’ current 

technology capabilities. 

Consider options for more 

advanced & efficient 

technological solution for the 

acquisition of APS data (i.e. 

tablets for data entry while 

interacting with APS clients in 

the field).

Pursue new computer 

equipment for all APS front-line 

staff that will help them 

complete data entry more 

quickly & efficiently.

Increased efficiency and 

functionality of MO APS 

staff’s technology 

capabilities will result in 

the better acquisition of 

APS data for analysis and 

planning. More efficient 

data acquisition will 

result in an APS 

workforce more focused 

on client’s 

needs/interventions and 

less focused on the 

demands of 

documentation 

improving interactions 

between APS staff and 

clients.

Process 

Improvement 

– Need to 

$250,000 ARPA 2

Project 9

Funds will need to be 

set aside to 

implement 

With ARPA Round 1 funds, 

Missouri will conduct an 

evaluation of its APS program 

MO APS will be able to 

implement multiple 

process improvements
APS Program Planning Template: State/Territory/District-Specific Focus Page 18

upgrade and 

improve 

Missouri’s 

APS Program 

to more 

nearly comply 

to National 

Voluntary 

Consensus 

Guidelines

Process 

ImprovementImplement 

Suggestions from APS 

Program Evaluation

suggestions made by 

this APS Program 

Evaluation.

based on the National Voluntary 

Consensus Guidelines for State 

Adult Protective Services 

Systems provided by The 

Administration for Community 

Living. Simultaneous to or 

subsequent to receipt of the 

recommendations of this 

evaluation, MO APS will 

prioritize potential projects and 

pursue highest priorities 

through use of ARPA 2 funds.

resulting in better 

outcomes for APS clients 

and making the work 

conducted by APS 

Specialists more 

streamlined and 

consistent.

Need 

Standardized 

Quality 

Assurance 

Program to 

Obtain/Utilize 

Data to 

Inform Policy, 

Training, etc. 

to Improve 

APS Practice

$150,000

Consultant

Contract- IT 

Vendor

ARPA 2

Project 10

Development of

Quality Assurance 

Program

Develop numerous 

processes and 

components to 

contribute to an 

overall Quality 

Assurance Program. 

Develop a comprehensive 

Quality Assurance program for 

MO APS to include performance 

evaluation and data analysis of 

all functions of MO APS.

Formulate protocols for QA data 

and lessons learned to interact 

with, inform, and improve APS 

policies/protocols, training, and 

workload/workforce 

management.

Engage with APS case 

management IT vendor to 

pursue addition of QA database.

This project will result in 

improved services & 

outcomes to APS clients 

and improved 

consistency in the 

delivery of APS services 

across the state of 

Missouri.

Increase 

Access to 

Community 

Resources & 

Interventions

$50,000 ARPA 2

Project 11

Policies, practices, 

forms, public 

information portals 

will be updated to 

ensure cultural and 

Complete an evaluation of APS 

processes, forms, pamphlets, 

public information portals, etc. 

to ensure accessibility to all 

potential APS clients and those 

The changes generated 

from this project with 

serve to make MO APS 

more public-friendly and 

easily-accessible to all 
APS Program Planning Template: State/Territory/District-Specific Focus Page 19

Increase Cultural and 

Linguistic 

Appropriateness

linguistic 

accessibility.

that MO APS comes into contact 

with. Implement needed 

changes.

Missourians regardless of 

cultural background or 

social group.

Enhance 

Workforce/ 

Staffing 

Resources to 

ensure 

worker safety

$50,000 ARPA 2

Project 12

Enhance APS Worker 

Safety through 

training & safety 

equipment

Provide Safety 

training to APS staff

Provide proper and 

adequate safety 

equipment to APS 

workers 

Evaluate the effectiveness of 

training & equipment pursued 

with ARPA Round 1 funds. 

Continue to identify and pursue

safety-related trainings and 

resources to better prepare and 

equip APS staff for the 

dangerous situations they 

encounter.

Worker safety provides a 

protected workforce 

reducing absence and 

turnover and ultimately 

better protecting and 

serving APS clients with a 

fully staffed workforce.
APS Program Planning Template: State/Territory/District-Specific Focus Page 20

Budget / Spending Plan for ARPA funds – Semi-annually for 3 to 5 years

Budget/Spending Plan will be used to enhance, improve, and expand the ability of APS workers to investigate allegations of abuse, neglect, and 

exploitation. Be sure to use separate line items for each major improvement project.

Operational Plan Submission due by January 31, 2022.

ARPA 1- First Grant Allocation - August 2021 - September 2023

Description 2022

Period 1

2022

Period 2

2023

Period 1

2023

Period 2 Total

Project 1 MDT Coordination

Funds not approved 

by Legislature until 

2/1/2022 $100,000 $50,000 $50,000 $200,000

Project 2 APS Program Evaluation

See above

$100,000 $75,000 $75,000 $250,000

Project 3

Enhance APS Worker 

Safety

See above

$15,000 $15,000 $15,000 $45,000

Project 4

Public Outreach & 

Education

See above

$60,500 $60,500 $0 $121,000

Project 5 Fraud/Scams (HelpVul)

See above

$12,446 $12,446 $12,448 $37,340

Project 6

Staff Development & 

Workforce Needs

See above

$100,000 $75,000 $ 75000 $250,000

Project 7 IT System Enhancements

See above

$33,000 $33,000 $34,000 $100,000

Project 8 TeleVisit Platform

See above

$37,500 $37,500 $0 $75,000

Project 9 

Direct Services for APS 

Clients

See above

$215,604.50 $215,604.50 $0 $431,209

Project 10

Project Manager for 

Federally Funded 

Projects

See above

$60,000 $0 $0 $60,000

Total $0 $734,050.50 $574,050.50 $261,448.00 $1,569,549
APS Program Planning Template: State/Territory/District-Specific Focus Page 21

ARPA 2- Second Grant Allocation - August 2022 September 2024

Description

2023 

Period 1

2023 

Period 2

2024 

Period 1

2024 

Period 2 Total

Project 1 Public Outreach & Education $0 $66,666 $66,666 $66,668 $200,000

Project 2 Staff Development & Workforce Needs $91,666 $91,666 $183,334 $183,334 $550,000

Project 3 TeleVisit Platform $0 $50,000 $50,000 $50,000 $150,000

Project 4 Direct Services for APS Clients $0 $277,239 $277,239 $277,240 $831,718

Project 5

Project Manager for Federally Funded 

Projects $50,000 $50,000 $50,000 $50,000 $200,000

Project 6 Community Resource Liaison $62,500 $62,500 $62,500 $62,500 $250,000

Project 7 IT System Enhancements $50,000 $50,000 $50,000 $50,000 $200,000

Project 8 Technology Upgrades $100,000 $100,000 $100,000 $100,000 $400,000

Project 9 Process Improvement $62,500 $62,500 $62,500 $62,500 $250,000

Project 10 Quality Assurance Program $37,500 $37,500 $37,500 $37,500 $150,000

Project 11

Increase Cultural and Linguistic 

Appropriateness $12,500 $12,500 $12,500 $12,500 $50,000

Project 12 Enhance APS Worker Safety $12,500 $12,500 $12,500 $12,500 $50,000

Total $479,166 $873,071 $964,739 $964,742 $3,281,718

Summary of ARPA 1 + ARPA 2 Expense

2022 Period 1 2022 Period 2 2023 Period 1 2023 Period 2 2024 Period 1 2024 Period 2 Total

Summary $0 $734,050.50 $1,053,216.50 $1,134,519 $964,739 $964,742 $ 4,851,267