ARPA Grants 1 & 2 Indiana APS Operational Plan 

1 

State of Indiana

Family and Social Services Administration, Division of Aging

Adult Protective Services Operational Plan

Last Updated: December 21, 2021 

Contents

1. Grant Information.......................................................................................................................................... 2

2. Vision, Mission, Core Values.................................................................................................................... 3

3. Goals for Program Improvement.............................................................................................................. 4

4. Targeted Improvement Projects................................................................................................................ 5

5. Targeted Improvement Project Timing Plan................................................................................. 10

6. Budget/Spend Plan..................................................................................................................................... 11

A. ARPA 1- First Grant Allocation - August 2021 - September 2023........................................ 11

B. ARPA 2- Second Grant Allocation - August 2023 - September 2024................................... 12

C. Combined ARPA 1&2 Grant Allocations August 2022 – September 2024......................... 13

7. Risk Analysis............................................................................................................................................... 14

8. Communication Plan................................................................................................................................. 15

A. Regular Project Communications..................................................................................................... 15

B. Project Specific Communication....................................................................................................... 16
ARPA Grants 1 & 2 Indiana APS Operational Plan 

2 

1. Grant Information

Indiana State Adult Protective Services 

ARPA Grant Information

State/Territory/ 

District Indiana 

Contact 

Sherry Beck, APS Assistant Director

Division of Aging 

Indiana Family and Social Services

Sherry.Beck@fssa.IN.gov

317-232-0135

Budget Allocation Grant 1: $1,618,610 

(Proposed) Grant 2: $3,384,298 

Timeline

American Rescue Plan Act (ARPA) of 2021- Grant 1 

August 2021 – September 2023 

American Rescue Plan Act of 2021 - Proposed Grant 2 

August 2022 – September 2024 
ARPA Grants 1 & 2 Indiana APS Operational Plan 

3 

2. Vision, Mission, Core Values

Our Vision, Mission and Core Values reflect input from staff across the APS 

organization. 

Vision

• We envision an Indiana where Hoosiers are safe from abuse, neglect 

and exploitation. 

Mission

• The Indiana Adult Protective Services mission is to investigate 

reports of abuse, neglect, or exploitation and provide the least 

restrictive service plan to keep endangered Hoosiers safe and 

monitor for success.

Core Values

• We champion the safety and dignity of endangered adults. 

• We conduct ourselves with integrity. 

• We demonstrate respect for all persons. 

• We collaborate to improve outcomes.
ARPA Grants 1 & 2 Indiana APS Operational Plan 

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3. Goals for Program Improvement

Goals for Program Improvement

Area of 

Opportunity Goal Target Timing

Case 

Management, 

Quality 

Assurance



Improve case management, performance measurement, data 

entry efficiency and informed decision-making by 

developing, rolling out and maintaining a new online case 

management system. 

• System Purchase Award: 12/2021

• Staff Training: Summer/Fall 2022

• System Live: Fall 2022/Winter 

2023

Operational 

Efficiency 

and 

Consistency



Complete in-depth organizational analysis to identify 

strategies for improving efficiency and consistency in 

operating practices and procedures. Create a post-study 

implementation plan for recommendations of greatest impact 

and gain team buy-in. Begin implementation. 

• Study Completion: Fall 2022

• Build Post-Study Implementation 

Plan: Spring 2023 

• Implement Recommendations: 

Spring 2023 – Winter 2024



Develop tools for improving consistency across units, 

including: 

• A statewide curriculum for both onboarding and 

ongoing training for field staff and supervisory roles. 

• Standard Operating Procedures 

• Develop Training Tools: Spring 

2022

• Staff Roll-Out: Fall 2022 and 

ongoing

Service 

Delivery 

Increase the availability of emergency services by assisting 

Hooverwood and identifying and contracting with additional 

vendor(s) to provide services in geographic areas of greatest 

need. 

• Hooverwood Start Date: 

Spring/Summer 2022

• Contract with Vendor(s):

Ongoing, Early 2023 through 2025
ARPA Grants 1 & 2 Indiana APS Operational Plan 

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4. Targeted Improvement Projects

Purpose/Needs to be 

filled by ARPA 

Funds

Inputs 

(Resources 

Deployed)

Activities Outputs from 

Investment

Short-Term 

Outcomes

Long-Term 

Outcomes

1. Make postimplementation 

CMS adjustments 

as needed and 

perform regular 

system 

maintenance and 

operations tasks. 

Note: CMS purchase 

and training will be 

funded by CRRSA 

grant, but updates and 

changes are 

anticipated after 

initial roll-out/testing 

period 

$600,000 for 

system 

adjustments, 

maintenance, 

and operations. 

• Following rollout, test system 

capabilities in 

the field and 

identify needed 

adjustments

• Capture needed 

changes to CMS 

capabilities

• Contract with 

vendor to make 

system 

adjustments

• Contract with 

vendor for 

maintenance and 

operations 

• System capabilities 

updated to reflect 

field and 

leadership needs 

• Regular system 

maintenance is 

performed 

• CMS 

functionality 

supports APS 

operations and 

reporting in a 

way that is 

intuitive and 

efficient for 

each step of the 

process, from 

intake to service 

plan creation 

and monitoring. 

• Data entry is 

less time 

consuming and 

conducive to 

entry while in 

the field. 

• Reporting 

allows for 

tracking and 

managing case 

flow and 

performance.

• Strategic decisions 

regarding staff 

deployment, service 

plan development 

and client service 

procurement are 

guided by reliable 

data. 

• APS team can 

spend more time 

with clients and less 

time managing the 

data entry and 

retrieval process. 

• Caseload 

monitoring and 

quality control are 

fully supported by 

CMS functionality. 
ARPA Grants 1 & 2 Indiana APS Operational Plan 

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Purpose/Needs to be 

filled by ARPA 

Funds

Inputs 

(Resources 

Deployed)

Activities Outputs from 

Investment

Short-Term 

Outcomes

Long-Term 

Outcomes

2. Fill the service gap 

in emergency 

services 

$680,000 to 

contract with 

emergency 

services 

vendors 

• Identify vendors

• Contract with 

vendors 

• Contracts with new 

emergency services 

vendors are in 

place. 

• Increased 

capacity to serve 

endangered 

adults who are 

most vulnerable 

and in need of 

immediate 

assistance.

• Improved 

outcomes for the 

most vulnerable 

population. 

3. Roll out consistent 

training 

curriculum for 

APS staff and 

supervisors across 

all units, including 

onboarding and 

ongoing training as 

well as Standard 

Operating 

Procedures (SOP) 

training. 

$50,000 for 

assessment tool 

development 

$200,000 for 

training 

curriculum roll 

out and 

continuing to 

train on SOP. 

• Create training 

content

• Develop tools

• Roll-out training 

to all APS 

personnel 

• Continue to train 

on SOP

• All staff members 

receive onboarding 

and ongoing 

training using 

consistent training 

guides, tools, and 

formats. 

• Training 

information 

reflects best 

practices at each 

step of the 

process, 

including 

processes that 

follow ACL 

guidelines and 

NAPSA core 

competencies.

• Staff works in a 

manner that is 

efficient and 

consistent. 

• Client outcomes 

are improved using 

well-planned and 

consistent 

investigation, 

assessment, and 

service plan 

development 

processes. 
ARPA Grants 1 & 2 Indiana APS Operational Plan 

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Purpose/Needs to be 

filled by ARPA 

Funds

Inputs 

(Resources 

Deployed)

Activities Outputs from 

Investment

Short-Term 

Outcomes

Long-Term 

Outcomes

4. Conduct an indepth 

organizational 

analysis at both the 

individual unit and 

overall team levels 

to understand how 

best to deploy 

staffing resources, 

build effective 

service plans and 

maintain high 

levels of 

performance and 

consistency across 

the State. 

$250K for Dr. 

Liu and her 

team to conduct 

the study 

• Conduct study 

with diverse 

group of 

stakeholders

• Review and 

prioritize 

recommendation

s

• Build 

implementation 

plan for APSapproved study 

recommendation

s

• Overview of 

current operations 

by unit

• Recommendations 

for gaining 

operational 

efficiency and 

serving APS 

clients more 

effectively

• The DA has a 

guide for which 

operations 

projects are 

most impactful 

and where 

funding should 

be channeled. 

• Client 

investigations are 

completed, and 

services deployed 

to reach the least 

restrictive solution 

in the most timeeffective manner. 

• Increased staff 

capacity to serve 

clients.

• Organizational 

structure, 

operational 

procedures and 

tracking and 

measuring 

processes are 

designed with a 

focus on 

efficiency, 

consistency and 

effectiveness. 

5. Allocate funds to 

individual units to 

improve or 

enhance operations 

Up to $25,212 

per unit based 

on 

demonstrated 

need 

• Work with units 

to ensure projects 

funded are 

consistent with 

ACL’s 

requirements.

• Allocate funds

• Units receive 

funding to fill 

operational 

improvement 

needs specific to 

their unit 

• Will vary 

depending on 

unit and funding 

usage

• Will vary 

depending on unit 

and funding usage 
ARPA Grants 1 & 2 Indiana APS Operational Plan 

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Purpose/Needs to be 

filled by ARPA 

Funds

Inputs 

(Resources 

Deployed)

Activities Outputs from 

Investment

Short-Term 

Outcomes

Long-Term 

Outcomes

6. Hire additional 

APS employees to 

re-focus Director 

and Assistant 

Director toward 

grant management; 

potentially hire 

contractors to 

assist with grant 

management and 

administration, 

training and 

professional 

development for 

the APS staff. 

$500,000 for 

the salary of a 

state office 

employee and 

potential 

contractors as 

needed through 

2024 for 

support during 

peak project 

planning and 

implementation 

periods. 

• Identify and hire 

an APS State 

staff member

• One Employee 

would pick up 

administrative 

duties of APS to 

expand the grant 

management 

capacity of our 

team. 

•Contractor(s) would 

likely perform 

project management 

and other duties 

related to the grant 

funding initiatives. 

• APS staff has 

capacity to 

manage 

communication 

and project 

milestones. 

• Project plans, 

communication 

plans and 

implementation 

are well 

coordinated. 

• Current State 

work is not 

impacted by new 

project demands. 

• ARP-funded 

targeted 

improvement 

projects are 

implemented as 

planned, improving 

the effectiveness of 

the APS program 

and ultimately the 

outcomes for our 

vulnerable adult 

population. 

7. Investigate and 

assess the 

feasibility/ 

effectiveness of 

the CAPABLE 

model to assist 

vulnerable adults 

to age in place. 

$100,000 for 

pilot program 

including any 

consulting fees 

APS team to 

assess model

• Identify 

consulting 

resources

• Determine 

feasibility, plan 

pilot process, and 

success measures

• Determine next 

steps

• If the pilot is 

conducted and 

deemed successful, 

the output will be a 

plan to roll the 

CAPABLE model 

out across the state. 

• Investigators 

have a structure 

for building a 

service plan that 

allows 

vulnerable 

adults to safely 

stay in their 

home. 

• Increased ability to 

provide vulnerable 

adults with the 

option to age in 

place. 
ARPA Grants 1 & 2 Indiana APS Operational Plan 

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Purpose/Needs to be 

filled by ARPA 

Funds

Inputs 

(Resources 

Deployed)

Activities Outputs from 

Investment

Short-Term 

Outcomes

Long-Term 

Outcomes

8. Hold funds for 

implementation of 

projects that are 

generated by the 

in-depth 

Organizational 

Analysis 

$2,194,298 for 

project planning 

and 

implementation 

TBD 

• Conduct study

• Review, 

prioritize, and 

cost out 

recommendations

• Build 

implementation 

plan

• TBD: Projects will 

be identified and 

prioritized based on 

results of 

Organizational 

Analysis 

• TBD: Projects 

will be identified 

and prioritized 

based on results 

of 

Organizational 

Analysis 

• TBD: Projects will 

be identified and 

prioritized based on 

results of 

Organizational 

Analysis 
ARPA Grants 1 & 2 Indiana APS Operational Plan 

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5. Targeted Improvement Project Timing Plan
ARPA Grants 1 & 2 Indiana APS Operational Plan 

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6. Budget/Spend Plan

A. ARPA 1- First Grant Allocation - August 2021 - September 2023

Project # Description 2022 

Period 1

2022 

Period 2

2023 

Period 1

2023 

Period 2 Total

Project 1 Case Management 

System $75,000 $75,000 $75,000 $75,000 $300,000 

Project 2 Emergency Services $50,000 n/a $90,000 $90,000 $230,000 

Project 3 Develop Training 

Curriculum $37,500 $37,500 $37,500 $37,500 $150,000 

Project 4 Organizational Analysis $62,500 $62,500 $62,500 $62,500 $250,000 

Project 5 Allocations to the APS 

Units $214,305 $214,305 n/a n/a $428,610 

Project 6 State APS Office 

Salary/Development $105,000 $105,000 n/a n/a $210,000 

Project 7 Developing CAPABLE 

Direct-Client Services $16,666 $16,667 $8,333 $8,334 $50,000 

Project 8

Implementation of 

Organizational Analysis 

Recommendations

n/a n/a n/a n/a n/a

Total $453,818 $403,820 $380,485 $380,487 $1,618,610 
ARPA Grants 1 & 2 Indiana APS Operational Plan 

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B. ARPA 2- Second Grant Allocation - August 2023 - September 2024

Project # Description 2023

Period 1

2023

Period 2

2024

Period 1

2024

Period 2 Total 

Project 1 Case Management System $75,000 $75,000 $75,000 $75,000 $300,000 

Project 2 Emergency Services $87,500 $87,500 $87,500 $87,500 $350,000 

Project 3 Develop Training 

Curriculum $25,000 $25,000 $25,000 $25,000 $100,000 

Project 4 Organizational Analysis n/a n/a n/a n/a n/a

Project 5 Allocations to the APS 

Units n/a n/a n/a n/a n/a

Project 6 State APS Office 

Salary/Development $97,500 $97,500 $97,500 $97,500 $390,000 

Project 7 Developing CAPABLE 

Direct-Client Service $8,333 $8,334 $16,667 $16,667 $50,000 

Project 8

Implementation of 

Organizational Analysis 

Recommendations

$548,574 $548,575 $548,574 $548,575 $2,194,298 

Total $841,907 $841,909 $850,241 $850,242 $3,384,298 
ARPA Grants 1 & 2 Indiana APS Operational Plan 

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C. Combined ARPA 1&2 Grant Allocations August 2022 – September 2024 

Project # Description 2022 

Period 1

2022 

Period 2

2023

Period 1

2023

Period 2

2024

Period 1

2024

Period 2 Total 

Project 1 Case Management 

System $75,000 $75,000 $150,000 $150,000 $75,000 $75,000 $600,000 

Project 2 Emergency Services $50,000 n/a $202,500 $202,500 $112,500 $112,500 $680,000 

Project 3 Develop Training 

Curriculum $37,500 $37,500 $62,500 $62,500 $25,000 $25,000 $250,000 

Project 4 Organizational 

Analysis Study $62,500 $62,500 $62,500 $62,500 n/a n/a $250,000 

Project 5 Allocations to the 

APS Units $214,305 $214,305 n/a n/a n/a n/a $428,610 

Project 6 State APS Office 

Salary/Development $105,000 $105,000 $72,500 $72,500 $72,500 $72,500 $500,000 

Project 7

Developing 

CAPABLE DirectClient Service$16,666 $16,667 $16,667 $16,667 $16,667 $16,667 $100,000 

Project 8

Implementation of 

Organizational 

Analysis 

Recommendations 

n/a n/a $548,574 $548,574 $548,574 $548,575 $2,194,298 

Total $453,818 $403,820 $1,222,393 $1,222,394 $850,241 $850,242 $5,002,908 
ARPA Grants 1 & 2 Indiana APS Operational Plan 

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7. Risk Analysis

# Potential Risk

Likelihood 

(Low, 

Medium, 

High)

Potential 

Disruption Level 

(Low, Medium, 

High)

Early Warning Signs 

Current State 

(Green, 

Yellow, Red)

Who Will Monitor 

Risk 

1 

COVID-19 

Flare Up Medium High

New variant, increasing 

infection rates, low 

hospital capacity

Green

State Staff in 

collaboration with APS 

Units

Risk 

2 

Staffing 

Shortages High High

COVID-19 flare up, 

rising APS cases, APS 

Units failing to replace 

lost staff

Yellow

State Staff in 

collaboration with APS 

Units

Risk 

3 

Major Changes 

Recommended 

by Operational 

Analysis 

High Medium 

Large or unexpected 

discoveries made as we 

work with the vendor 

Yellow

State Staff in 

collaboration with APS 

Units

Risk 

4 

Change 

Management 

Challenges 

Low Medium 

Low stakeholder buy in, 

difficulty in keeping 

within project timelines

Green

State Staff in 

collaboration with APS 

Units

Risk 

5 Project Delays Low Medium 

Pushback on deadlines, 

projects taking longer 

than anticipated

Yellow State Staff
ARPA Grants 1 & 2 Indiana APS Operational Plan 

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8. Communication Plan 

A. Regular Project Communications 

The following communications will be used to regularly update team members and key stakeholders for all project work. 

 

Description Frequency Method Audience Owner Goals of Communication

Regular project 

updates, report outs Weekly Weekly Teamsmeeting State APS staff State Staff 

Keep State staff informed of project 

milestones, issues, key tasks, and 

deliverable dates

Stakeholder updates Quarterly, or 

as needed

Email, Teams 

meeting or 

webinar

IPAC, Unit 

leadership, State 

staff

State Staff 

Provide a periodic overview of project 

goals and progress, milestones reached,

and upcoming work planned. 

Field Staff Project 

Overviews

As needed to 

introduce 

projects

Email, Teams 

meeting or 

webinar

Field staff and 

supervisors State Staff 

Introduce projects and project goals, 

provide an overview of potential impacts 

and an opportunity to give feedback. 

Virtual meeting with 

APS TARC SME

Quarterly, or 

as needed

Teams 

Meeting

State staff, APS 

TARC SME State Staff 

Provide a periodic overview of project 

goals and progress, milestones reached,

and upcoming work planned. 

NAMRS Submission Annually Online 

submission 

NAMRS contact 

(Carl Urban), 

APS TARC staff

State Staff Submit required project information 
ARPA Grants 1 & 2 Indiana APS Operational Plan 

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B. Project Specific Communication 

In addition to the regular communications that will provide updates and key information regarding all targeted improvement projects, 

several larger scale projects with external consultants or partners will require communication and coordination that includes task force 

teams and vendor contacts. These projects and communication strategies are as follows: 

 

i. Case Management System (CMS): 

 

Description Frequency Method Audience/ 

Participants Owner Goals of Communication

Task Force Update 

and Input 

Meetings

As needed Virtual Meeting

Task Force Team 

(Unit Directors, 

State Staff), CMS 

Consultant, CMS 

Vendor/Technical 

Experts 

State Staff 

During these meetings, CMS 

vendor will provide progress 

updates. 

Following roll out, the team 

will be responsible for 

gathering feedback for 

functionality updates and 

helping to troubleshoot any 

system issues. 

CMS Vendor 

Check-Ins

Weekly or BiWeekly Virtual Meeting

State staff, CMS 

Vendor, CMS 

Consultant 

State Staff 

Regular check-in and status 

update regarding 

troubleshooting, 

functionality updates and 

maintenance and operations. 

 

 
ARPA Grants 1 & 2 Indiana APS Operational Plan 

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ii. Organizational Analysis (Study Conducted by Dr. Liu): 

 

Description Frequency Method Audience/ 

Participants Owner Goals of Communication

Regular Project 

Updates

Weekly or BiWeeklyEmail or Virtual 

Meeting

Dr. Liu, State 

Staff, Other Key 

Stakeholders 

State Staff 

Provide progress updates, 

preview findings, raise any 

issues with gathering data and 

information.

Project Kick-Off 

Meeting

Once at 

beginning of 

study 

Virtual Meeting

and email(s)

Dr. Liu and team, 

Unit leadership and 

staff, State staff

State Staff Provide an overview of study 

goals and methodology 

Email Updates to 

Units As needed Email Unit Directors Dr. Liu and Team

Provide information to units 

regarding any data collection 

efforts that will take place on 

site in their areas. 

 

 
ARPA Grants 1 & 2 Indiana APS Operational Plan 

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iii. Training Curriculum Development (Being Developed with the Indiana University Geriatrics Workforce Enhancement 

Program (GWEP):

 

Description Frequency Method Audience/ 

Participants Owner Goals of Communication

Task Force Update 

and Input 

Meetings

Bi-Weekly Virtual Meeting

and/or Email 

IU GWEP Project 

Team, Trainer 

(Patricia Ballard), 

Task Force Team 

(Unit Directors, 

State Staff)

State Staff 

Training team to provide 

updates to and gather input 

from task force regarding 

training development. 

Unit Input Emails As needed Email Unit Directors Training Team, 

State Staff

Gain input from field staff 

regarding training curriculum 

and tool development.