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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION Washington, D.C., 20549
 FORM 10-K ANNUAL REPORT PURSUANT TO SECTION 13 OF THE SECURITIES
EXCHANGE ACT OF 1934 For Fiscal Year ended December 31, 2004 Commission File: 001-15849 SANTANDER BANCORP  Incorporated in the Commonwealth of Puerto Rico I.R.S. Employer Identification No. 66-0312389 207 Ponce de Leon Avenue
Hato Rey, Puerto Rico 00917
Telephone Number: (787) 750-7070 Securities registered pursuant to Section 12(b) of the Securities Exchange Act of 1934: Name of each exchange onTitle of each class
    
    which registeredCommon Stock, $2.50 par value
    
    New York Stock Exchange
 Securities registered pursuant to Section 12(g) of the Securities Exchange Act of 1934: NONE 
 Indicate by check mark whether the Corporation (1) has filed all reports required to be filed by
Section 13 of the Securities Exchange Act of 1934 during the preceding 12 months (for such shorter
period that the Corporation was required to file such reports) and has been subject to such filing
requirement for the past 90 days.   Yes  þ  Noo Indicate by check mark if disclosure of delinquent files pursuant to Item 405 of Regulation S-K is
not contained herein, and will not be contained, to the best of the registrants knowledge, in
definite proxy or information statement incorporated by reference in Part III of this Form 10-K or
any amendments to this Form 10-K.  þ Indicate by check mark whether the registrant is an accelerated filer (as defined in Rule 12b-2 of
the Act). þ o
 As of June 30, 2004 the Corporation had 46,639,104 shares of common stock outstanding. The
aggregate market value of the common stock held by non-affiliates of the Corporation was
$119,137,131 based upon the reported closing price of $22.47 on the New York Stock Exchange on that
date. 
 DOCUMENTS INCORPORATED BY REFERENCE  (1)
    Portions of the Corporations Annual Report to Shareholders for the fiscal year ended
December 31, 2004 are incorporated herein by reference to Item I of Part I, Items 5 through 8
of Part II and Item 15 (a)(1) of Part IV.(2)
    Portions of the Corporations Proxy Statement relating to the 2005 Annual Meeting of
Stockholders of the Corporation to be held on or about April 28, 2005, are incorporated herein
by reference to Item 10 through 14 of Part III.




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SANTANDER BANCORP CONTENTS  
 PART IItem 1.
    
    BusinessItem 2.
    
    PropertiesItem 3.
    
    Legal ProceedingsItem 4.
    
    Submission of Matters to a Vote of Security HoldersPART IIItem 5.
    
    Market for Registrants Common Equity and Related Stockholders MattersItem 6.
    
    Selected Financial DataItem 7.
    
    Managements Discussion and Analysis of Results of Operations and Financial ConditionItem 7A.
    
    Quantitative and Qualitative Disclosures About Market RiskItem 8.
    
    Financial Statements and Supplementary DataItem 9.
    
    Changes in and Disagreements with Accountants on Accounting and Financial DisclosureItem 9A.
    
    Controls and ProceduresPART IIIItem 10.
    
    Directors and Executive Officers of the RegistrantItem 11.
    
    Executive CompensationItem 12.
    
    Security Ownership of Certain Beneficial Owners and ManagementItem 13.
    
    Certain Relationships and Related TransactionsItem 14.
    
    Principal Accountant Fees and ServicesPART IVItem 15.
    
    Exhibits, Financial Statement Schedules, and Reports on Form 8-KSIGNATURESEXHIBIT INDEXEX-4.3 PRIVATE PLACEMENT MEMORANDUMEX-12 COMPUTATION OF RATIO OF EARNINGSEX-13 REGISTRANTS ANNUAL REPORTEX-14 CODE OF ETHICSEX-21 SUBSIDIARIES OF THE REGISTRANTEX-31.1 SECTION 302 CERTIFICATION FOR CEOEX-31.2 SECTION 302 CERTIFICATION FOR COOEX-31.3 SECTION 302 CERTIFICATION FOR CAOEX-32.1 SECTION 906 CERTIFICATION FOR CEO,COO AND CAO




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Santander BanCorp 
 PART I 
 ITEM 1. BUSINESS General
Santander BanCorp (the Corporation) is a publicly owned financial holding company, registered
under the Bank Holding Company Act of 1956, as amended and, accordingly, subject to the
supervision and regulation by the Federal Reserve Board. The Corporation was incorporated under
the laws of the Commonwealth of Puerto Rico (Puerto Rico or the Island) to serve as the
financial holding company for Banco Santander Puerto Rico (Banco Santander or the Bank). The
Corporation was incorporated in 2000 under the laws of the Commonwealth of Puerto Rico. Banco Santander Central Hispano, S.A. (Santander Spain), currently owns 88.7% of the
Corporations outstanding stock, directly and through its subsidiaries. Santander Spain (SAN.MC,
STD.N) is the main financial group (Santander Group or Group) in Spain and Latin America, and
the largest in the Euro Zone by market capitalization. Founded in 1857, the Group has forged
important business initiatives, including a 15-year old alliance with The Royal Bank of Scotland.
It is the first Financial Group in Spain and Latin America and maintains an important business
activity in Europe, where it reached a prominent presence in the United Kingdom through the
acquisition of Abbey National. The Santander Group also owns the third largest banking group in
Portugal and Santander Consumer Finance, a leading consumer finance franchise with presence in
Germany, Italy and seven other European countries. In Latin America, the Santander Group is the leading banking franchise. In this region, the
Group maintains a leading position where it manages over $114 billion in business volumes
(loans, deposits and off-balance sheet items under management) has 4,052 offices in ten countries,
serving more than 12 million individual clients and approximately half a million small and medium
sized companies. The Corporation offers a full range of financial services through its subsidiaries Banco Santander
Puerto Rico, Santander Securities Corporation, Santander Insurance Agency, Inc., Santander Mortgage
Corporation, Santander International Bank of Puerto Rico, Inc. and Santander Asset Management
Corporation. As of December 31, 2004, the Corporation had, on a consolidated basis, total assets
of $8.3 billion, total loans of $5.5 billion, total deposits of $4.7 billion and stockholders
equity of $556 million. The Corporation also had $12.8 billion of customer financial assets under
management. Banco Santander Puerto Rico The Corporations main subsidiary, Banco Santander Puerto Rico, is one of the Islands largest
financial institutions (based on number of branches and customer deposits as reported with the SEC
and the Office of the Commissioner of Financial Institutions of Puerto Rico) with a network of 65
branches and 150 ATMs, representing one of the largest branch franchises in Puerto Rico. As of
December 31, 2004, the Bank had total assets of approximately $8.3 billion, total deposits of $4.8
billion and stockholders equity of $564.1 million. The Bank is a Puerto Rico chartered commercial bank subject to examination by the Federal Deposit
Insurance Corporation (FDIC) and the Commissioner of Financial Institutions of Puerto Rico
(Commissioner). It provides a wide range of financial products and services to a diverse
customer base that includes small and medium-size businesses, large corporations and individuals.
In addition, the Bank provides mortgage banking services through its wholly-owned subsidiary,
Santander Mortgage Corporation (Santander Mortgage), which has nine offices in Puerto Rico. The
Bank also provides specialized products and services to foreign customers through its wholly owned
subsidiary, Santander International Bank of Puerto Rico, Inc. (Santander International Bank), an
international banking entity organized under the International Banking Center Regulatory Act of
Puerto Rico. 2




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Santander Mortgage Since 1992, the Corporation has engaged in mortgage banking through Santander Mortgage. Santander
Mortgages business principally consists of the origination and acquisition of loans secured by
residential mortgages. Santander Mortgage is engaged in the origination of FHA-insured and
VA-guaranteed single-family residential loans, which are primarily securitized into GNMA
mortgage-backed securities and sold to institutional or private investors in the secondary market.
Conventional loans that conform to the mortgage securitization programs of FNMA and FHLMC are
generally pooled into FNMA and FHLMC mortgage-backed securities and sold to investors in the
secondary market. Conventional loans that do not conform to the requirements of FNMA or FHLMC, so
called non-conforming loans are generally sold to the Bank. Santander Mortgage complements its
internal loan originations by purchasing FHA loans and VA loans from other mortgage bankers for
resale to institutional investors and other investors in the form of GNMA mortgage-backed
securities. Purchases of loans from other mortgage bankers in the wholesale loan market provide
Santander Mortgage with a source of low cost production. Santander International Bank During the fourth quarter of 2001, the Corporation obtained regulatory approval to open an
international banking entity, Santander International Bank of Puerto Rico, Inc. (SIB), under the
International Banking Center Regulatory Act of Puerto Rico (the IBC Act). SIB is a wholly owned
subsidiary of Banco Santander and was created for the purpose of providing specialized products and
services to foreign customers. Santander Securities Consistent with the strategy of providing fully integrated financial solutions for our
clients, on December 30, 2003, the Corporation acquired Santander Securities Corporation and its
subsidiary, Santander Asset Management, (Santander Securities) in a $62 million cash transaction.
This acquisition has positioned the Corporation as a full service provider of a broad range of
financial services under the Santander Group umbrella. The addition of Santander Securities is
intended to further enhance the Corporations profitability through the cross-selling synergies it
produces and our ability to better serve our clients. Santander Securities is the second largest securities broker-dealer (based on broker-dealer
customer assets and mutual funds managed as reported with the SEC and the Office of the
Commissioner of Financial Institutions of Puerto Rico) in Puerto Rico with approximately $7.6
billion in assets under management, composed of over $4.5 billion in customer assets at the retail
broker-dealer and $3.0 billion in managed gross assets and institutional accounts at its wholly
owned subsidiary, Santander Asset Management Corporation (SAM). Santander Securities has eight
offices island wide and an office in Miami, Fl. Santander Insurance Agency The Corporations subsidiary, Santander Insurance Agency (SIA) was established in October 2000 as
the first financial holding company insurance operation to receive approval from the Commissioner
of Insurance of Puerto Rico (Insurance Commissioner). This was a result of the Gramm-Leach-Bliley
Act that authorized financial holding companies to enter into the insurance business. Santander
Insurance Agency offers a growing base of products, including life, disability, unemployment and
title insurance as a corporate agent, and also operates as a general agent offering bid, payment
and performance bonds, and insurance to cover equipment and auto leases. Operations The Corporation operates a client-oriented, full-service bank, offering products and services in
the areas of commercial, mortgage and consumer banking. Insurance, securities and asset management
services are also offered through the Corporations various subsidiaries. The Corporation organizes
its operations in four reportable segments: Commercial Banking, Mortgage Banking, Broker-dealer and
Treasury and Investments. While the Bank offers a wide variety of financial services to its customers, its primary products
and services are grouped into the following categories: Commercial Banking. The Corporations integrated business model is built upon the strength of its
commercial banking franchise and its distribution capabilities. This segments goal is to be an
agile client-service organization with the primary focus on satisfying the total financial needs of
its customers through specialized retail and wholesale banking 3




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services. These two units of the commercial banking segment are closely interrelated and are
differentiated mostly by the composition of their respective client-bases. Retail Banking. The Retail Banking unit serves all individual clients and small-and
medium-sized businesses with annual sales of under $5 million. In 2003, the Corporation undertook
several initiatives to improve cross-selling, employee training, efficiency and profitability. Wholesale Banking. The Wholesale Banking unit serves institutional clients represented
by the public sector, not-for-profit organizations and specialized industries such as universities,
healthcare and financial institutions; corporate banking; and middle-market clients with annual
sales of more than $5 million. This unit also houses certain specialized services such as
construction, international commerce and cash management. Wholesale banking also calls into play
the substantial resources of our worldwide operations, when such involvement is deemed appropriate
or necessary to achieve the clients financial objectives. Wholesale banking clients are offered a
full array of commercial banking products and services, including cash management, bank card
products, letters of credit and a variety of other foreign trade-related services. This unit works
closely with retail banking branch personnel, due to its proximity to the individual business
communities it serves. Mortgage Banking. Santander Mortgage Corporation is the fourth largest mortgage loan originator
(based on information on mortgage production obtained from the Office of the Commissioner of
Financial Institutions of Puerto Rico) and servicer in Puerto Rico and the Banks mortgage-banking
subsidiary, originates, sells, and services a variety of residential mortgage loans. Santander
Mortgage sells mortgages to the Bank for its mortgage portfolio and to various other financial
institutions through securitizations of conforming loans. Total mortgage loan originations
amounted to $733 million in 2004, and the mortgage loan portfolio grew by 76.7%, reaching $2.6
billion by year-end. Treasury and Investments. The Corporations treasury operations decreased the investment portfolio,
excluding trading securities, by $482 million in 2004, decreasing to $2.0 billion from $2.5 billion
the previous year. At the same time, it improved the yield on investments by changing the
composition of the portfolio and modestly extending its duration, thereby making a greater
contribution to earnings growth. The Treasury operations is also focused on offering another level
of financial service to our clients in the form of derivative instruments that can protect the
owner of small- and medium-sized business from the impact of interest rate fluctuations. Broker-dealer. The Corporations Broker-dealer segment includes the operations of its subsidiary
Santander Securities. Santander Securities offers a complete range of products and services as part
of an overall wealth management program that includes asset management and other trust services.
The combination of Santander Asset Management products and Santander Securities distribution
capabilities has allowed the Group to provide a diverse range of high quality investment
alternatives in the Puerto Rico market. The principal offices of the Corporation are located at 207 Ponce de León Avenue, San Juan, Puerto
Rico, and the main telephone number is (787) 759-7070. The Corporations Internet web site is
http://www.Santandernet.com. Forward Looking Statements When used in this Form 10-K or future filings by Santander BanCorp with the Securities and
Exchange Commission, in the Corporations press releases or other public or shareholder
communications, or in oral statements made with the approval of an authorized executive officer,
the word of phrases would be, will allow, intends to, will likely result, are expected
to, is anticipated, estimate, project, believe , or similar expressions are intended to
identify forward looking statements within the meaning of the Private Securities Litigation
Reform Act of 1995. The future results of the Corporation could be affected by subsequent events and could differ
materially from those expressed in forward-looking statements. If future events and actual
performance differ from the Corporations assumptions, the actual results could vary significantly
from the performance projected in the forward-looking statements. The Corporation wishes to caution readers not to place undue reliance on any such
forward-looking statements, which speak only as of the date made, and to advise readers that
various factors, including regional and national conditions, substantial changes in levels of
market interest rates, credit and other risks of lending and investment activities, competitive and
regulatory factors and legislative changes, could affect the Corporations financial performance
and could cause the Corporations actual results for future periods to differ materially from those 4




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anticipated or projected. The Corporation does not undertake, and specifically disclaims any
obligation, to update any forward-looking statements to reflect occurrences or unanticipated events
or circumstances after the date of such statements. REGULATION AND SUPERVISION Holding Company Operations  Federal Regulation General Bank Holding Company Activities and Other Limitations.The Corporation is subject to ongoing
regulation, supervision, and examination by the Federal Reserve Board, and is required to file with
the Federal Reserve Board periodic and annual reports and other information concerning its own
business operations and those of its subsidiaries. In addition, under the provisions of the Bank
Holding Company Act, a bank holding company must obtain Federal Reserve Board approval before it
acquires directly or indirectly ownership or control of more than 5% of the voting shares of a
second bank. Furthermore, Federal Reserve Board approval must also be obtained before such a
company acquires all or substantially all of the assets of a second bank or merges or consolidates
with another bank holding company. The Federal Reserve Board also has authority to issue cease and
desist orders against holding companies and their non-bank subsidiaries. A bank holding company is prohibited under the Bank Holding Company Act, with limited exceptions,
from engaging, directly or indirectly, in any business unrelated to the business of banking, or of
managing or controlling banks. One of the exceptions to these prohibitions permits ownership by a
bank holding company of the shares of any company if the Federal Reserve Board, after due notice
and opportunity for hearing, by regulation or order has determined that the activities of the
company in question are so closely related to the business of banking or of managing or controlling
banks as to be a proper incident thereto. Under the Federal Reserve Board policy, a bank holding company such as the Corporation is expected
to act as a source of financial strength to its main banking subsidiaries and to also commit
support to them. This support may be required at times when, absent such policy, the bank holding
company might not otherwise provide such support. In the event of a bank holding companys
bankruptcy, any commitment by the bank holding company to the federal bank regulatory agency to
maintain capital of a subsidiary bank will be assumed by the bankruptcy trustee and be entitled to
a priority of payment. In addition, any capital loans by a bank holding company to any of its
subsidiary banks must be subordinated in right of payment to deposits and to certain other
indebtedness of such subsidiary bank. The Bank is currently the only depository institution
subsidiary of the Corporation. The Gramm-Leach-Bliley Act and the regulation enacted and promulgated under the Act have revised
and expanded the existing provisions of the Bank Holding Company Act by permitting a bank holding
company to elect to become a financial holding company to engage in a full range of financial
activities. The qualification requirements provide that in order for a bank holding company to
elect to be treated as a financial holding company (and to maintain such treatment) all the
subsidiary banks controlled by the bank holding company at the time of election to become a
financial holding company must be and remain at all times well
capitalized and well managed. On May 15, 2000, the Corporation elected to become a financial holding company under the
provisions of the Gramm-Leach Bliley Act. Financial holding companies may engage, directly or indirectly, in any activity that is determined
to be (i) financial in nature, (ii) incidental to such financial activity, or (iii) complementary
to a financial activity and does not pose a substantial risk to the safety and soundness of
depository institutions or to the financial system generally. The Gramm-Leach-Bliley Act,
specifically provides that the following activities have been determined to be financial in
nature: (a) Lending, trust and other banking activities; (b) Insurance activities; (c) Financial
or economic advice or services; (d) Pooled investments; (e) Securities underwriting and dealing;
(f) Existing bank holding company domestic activities; (g) Existing bank holding company foreign
activities; and (h) Merchant banking activities. Santander Insurance Agency, which is a
wholly-owned subsidiary of the Corporation, offers insurance agency services. Santander Securities,
which is also a wholly-owned subsidiary of the Corporation, offers securities brokerage, dealing
and underwriting services. In addition, the Gramm-Leach-Bliley Act specifically gives the Federal Reserve Board the authority,
by regulation or order, to expand the list of financial or incidental activities, but requires
consultation with the U.S. Treasury, and gives the Federal Reserve Board authority to allow a
financial holding company to engage in any activity that is 5




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complementary to a financial activity and does not pose a substantial risk to the safety and
soundness of depository institutions or the financial system generally. Under the Gramm-Leach-Bliley Act, if the Corporation fails to meet any of the requirements for
being a financial holding company and is unable to cure such deficiencies within certain prescribed
periods of time, the Federal Reserve Board could require the Corporation to divest control of its
depository institution subsidiaries or alternatively cease conducting financial activities that are
not permissible for bank holding companies that are not financial holding companies. USA Patriot Act Under Title III of the USA Patriot Act, also known as the International Money Laundering Abatement
and Anti-Terrorism Financing Act of 2001, all financial institutions, including the Corporation and
the Bank, are required in general to identify their customers, adopt formal and comprehensive
anti-money laundering programs, scrutinize or prohibit altogether certain transactions of special
concern, and be prepared to respond to inquiries from U.S. law enforcement agencies concerning
their customers and their transactions. Additional information-sharing among financial
institutions, regulators, and law enforcement authorities is encouraged by the presence of an
exemption from the privacy provisions of the Gramm-Leach-Bliley Act for financial institutions that
comply with this provision and the authorization of the Secretary of the Treasury to adopt rules to
further encourage cooperation and information-sharing. The U.S. Treasury Department (Treasury) has issued a number of regulations implementing the USA
Patriot Act that apply certain of its requirements to financial institutions. The regulations
impose new obligations on financial institutions to maintain appropriate policies, procedures and
controls to detect, prevent and report money laundering and terrorist financing. Treasury is
expected to issue a number of additional regulations that will further clarify the USA Patriot
Acts requirements. Failure of a financial institution to comply with the USA Patriot Acts requirements could have
serious legal and reputational consequences for the institutions. The Corporation and the Bank
have adopted appropriate policies, procedures and controls to address compliance with the USA
Patriot Act under existing regulations, and will continue to revise and update their policies,
procedures and controls to reflect changes required by the USA Patriot Act and Treasurys
regulations. The Corporation believes that the cost of compliance with Title III of the USA
Patriot Act is not likely to be material to the Corporation. Privacy Policies Under the Gramm-Leach-Bliley Act, all financial institutions are required to adopt privacy
policies, restrict the sharing of nonpublic customer data with nonaffiliated parties at the
customers request and establish policies and procedures to protect customer data from unauthorized
access. The Corporation and its subsidiaries have adopted policies and procedures in order to
comply with the privacy provisions of the Gramm-Leach-Bliley Act and the regulations issued
thereunder. Dividend Restrictions The Corporation is subject to certain restrictions generally imposed on Puerto Rico corporations
(i.e., that dividends may be paid out only from the Corporations net assets in excess of capital
or in the absence of such excess, from the Corporations net earnings for such fiscal year and/or
the preceding fiscal year). The Federal Reserve Board has also issued a policy statement that
provides that bank holding companies should generally pay dividends only out of current operating
earnings. At present, the principal source of funds for the Corporation is dividends declared and paid by the
Bank. The ability of the Bank to declare and pay dividends on its common stock is restricted by the
Puerto Rico Banking Law (the Banking Law), the Federal Deposit Insurance Act and FDIC
regulations. In general terms, the Banking Law provides that when the expenditures of a bank are
greater than receipts, the excess of expenditures over receipts shall be charged against
undistributed profits of the bank and the balance, if any, shall be charged against the required
reserve fund of the bank. If there is no sufficient reserve fund to cover such balance in whole or
in part, the outstanding amount shall be charged against the banks capital account. The Banking
Law provides that until said capital has been restored to its original amount and the reserve fund
to 20% of the original capital, the bank may not declare any dividends. 6




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In general terms, the Federal Deposit Insurance Act and the FDIC regulations restrict the payment
of dividends when a bank is undercapitalized, when a bank has failed to pay insurance assessments,
or when there are safety and soundness concerns regarding such bank. Federal Home Loan Bank System Banco Santander is a member of the Federal Home Loan Bank (FHLB) system. The FHLB system consists
of twelve regional Federal Home Loan Banks governed and regulated by the Federal Housing Finance
Board (FHFB). The Federal Home Loan Banks serve as reserve or credit facilities for member
institutions within their assigned regions. They are funded primarily from proceeds derived from
the sale of consolidated obligations of the FHLB system, and they make loans (advances) to members
in accordance with policies and procedures established by the FHLB system and the boards of
directors of each regional FHLB. The Bank is a member of the FHLB of New York and as such is required to acquire and hold shares of
capital stock in that FHLB in an amount equal to the greater of 1.0% of the aggregate principal
amount of its unpaid residential mortgage loans, home purchase contracts and similar obligations at
the beginning of each year, 5.0% of its FHLB advances outstanding or 1.0% of 30.0% of total assets.
The Bank is in compliance with the stock ownership rules described above with respect to such
advances, commitments and letters of credit and home mortgage loans and similar obligations. All
loans, advances and other extensions of credit made by the FHLB-NY to the Bank are secured by a
portion of the Banks mortgage loan portfolio, certain other investments and the capital stock of
the FHLB-NY held by the Bank. As of December 31, 2004 the Bank had $37.5 million in FHLBs capital
stock. Limitations on Transactions with Affiliates. Transactions between financial institutions such as the Bank and any affiliate are governed by
Sections 23A and 23B of the Federal Reserve Act. An affiliate of a financial institution is any
company or entity, which controls, is controlled by or is under common control with the financial
institution. In a holding company context, the parent bank holding company and any companies which
are controlled by such parent holding company (or by the ultimate parent company of such bank
holding company) are affiliates of the financial institution. Generally, Sections 23A and 23B of
the Federal Reserve Act (i) limit the extent to which the financial institution or its subsidiaries
may engage in covered transactions with any one affiliate to an amount equal to 10% of such
institutions capital stock and surplus, and contain an aggregate limit on all such transactions
with all affiliates to an amount equal to 20% of such institutions capital stock and surplus and
(ii) require that all such transactions be on terms substantially the same, or at least as
favorable, to the institution or subsidiary as those provided to a non-affiliate. The term covered
transaction includes the making of loans, purchase of assets, issuance of a guarantee and other
similar transactions. In addition, loans or other extensions of credit by the financial institution
to the affiliate are required to be collateralized in accordance with the requirements set forth in
Section 23A of the Federal Reserve Act. The Gramm-Leach-Bliley Act amended several provisions of section 23A and 23B of the Federal Reserve
Act. The amendments provide that financial subsidiaries of banks are treated as affiliates for
purposes of sections 23A and 23B of the Federal Reserve Act, but the amendment provides that (i)
the 10% capital limit on transactions between the bank and such financial subsidiary as an
affiliate is not applicable, and (ii) the investment by the bank in the financial subsidiary does
not include retained earnings in the financial subsidiary. Certain anti-evasion provisions have
been included that relate to the relationship between any financial subsidiary of a bank and sister
companies of the bank: (1) any purchase of, or investment in, the securities of a financial
subsidiary by any affiliate of the parent bank is considered a purchase or investment by the bank;
or (2) if the Federal Reserve Board determines that such treatment is necessary, any loan made by
an affiliate of the parent bank to the financial subsidiary is to be considered a loan made by the
parent bank. The Federal Reserve Board has adopted a new regulation, Regulation W, effective April 1, 2003, that
deals with the provisions of Sections 23A and 23B. The regulation unifies and updates staff
interpretations issued over the years, incorporates several new interpretations and provisions
(such as to clarify when transactions with an unrelated third party will be attributed to an
affiliate), and addresses new issues arising as a result of the expanded scope of nonbanking
activities engaged in by banks and bank holding companies in recent years and authorized for
financial holding companies under the Gramm-Leach-Bliley Act. In addition, Sections 22(h) and (g) of the Federal Reserve Act place restrictions on loans to
executive officers, directors and principal stockholders. Under Section 22(h) of the Federal
Reserve Act loans to a director, an executive officer and to a greater than 10% stockholder of a
financial institution, and certain affiliated interests of these, may not exceed, together with all
other outstanding loans to such person and affiliated interests, the financial institutions loans
to one 7




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borrower limit, generally equal to 15% of the institutions unimpaired capital and surplus. Section
22(h) of the Federal Reserve Act also requires that loans to directors, executive officers and
principal stockholders be made on terms substantially the same as offered in comparable
transactions to other persons and also requires prior board approval for certain loans. In
addition, the aggregate amount of extensions of credit by a financial institution to insiders
cannot exceed the institutions unimpaired capital and surplus. Furthermore, Section 22(g) of the
Federal Reserve Act places additional restrictions on loans to executive officers. Capital Requirements. The Federal Reserve Board has adopted capital adequacy guidelines pursuant to which it assesses the
adequacy of capital in examining and supervising a bank holding company and in analyzing
applications to it under the Bank Holding Company Act. The Federal Reserve Board capital adequacy
guidelines generally require bank holding companies to maintain total capital equal to 8% of total
risk-adjusted assets, with at least one-half of that amount consisting of Tier I or core capital
and up to one-half of that amount consisting of Tier II or supplementary capital. Tier I capital
for bank holding companies generally consists of the sum of common stockholders equity and
perpetual preferred stock, subject in the case of the latter to limitations on the kind and amount
of such perpetual preferred stock which may be included as Tier I capital, less goodwill and, with
certain exceptions, intangibles. Tier II capital generally consists of hybrid capital instruments,
perpetual preferred stock which is not eligible to be included as Tier I capital; term subordinated
debt and intermediate-term preferred stock; and, subject to limitations, generally allowances for
loan losses. Assets are adjusted under the risk-based guidelines to take into account different
risk characteristics, with the categories ranging from 0% (requiring no additional capital) for
assets such as cash to 100% for the bulk of assets which are typically held by a bank holding
company, including multi-family residential and commercial real estate loans, commercial business
loans and commercial loans. Off-balance sheet items also are adjusted to take into account certain
risk characteristics. In addition to the risk-based capital requirements, the Federal Reserve Board requires bank holding
companies to maintain a minimum leverage capital ratio of Tier I capital to total assets of 3.0%.
Total assets for purposes of this calculation do not include goodwill and any other intangible
assets and investments that the Federal Reserve Board determines should be deducted from Tier I
capital. The Federal Reserve Board has announced that the 3.0% Tier I leverage capital ratio
requirement is the minimum for the top-rated bank holding companies without supervisory, financial
or operational weaknesses or deficiencies or those which are not experiencing or anticipating
significant growth. Other bank holding companies will be expected to maintain Tier I leverage
capital ratios of at least 4.0% or more, depending on their overall condition. As of December 31,
2004, the Corporation exceeded each of its capital requirements and was a well-capitalized
institution as defined in the Federal Reserve Board regulations. Sarbanes-Oxley The Sarbanes-Oxley Act of 2002 (SOA) was enacted to address corporate and accounting fraud. SOA
contains reforms of various business practices and numerous aspects of corporate governance. Most
of these requirements have been implemented pursuant to regulations issued by the Securities and
Exchange Commission (the SEC). The following is a summary of certain key provisions of SOA. SOA provides for the establishment of the Public Company Accounting Oversight Board (PCAOB) that
enforces auditing, quality control and independence standards and is funded by fees from all
publicly traded companies. SOA imposed higher standards for auditor independence and restricts
provision of consulting services by auditing firms to companies they audit. Any non-audit services
being provided to a public company audit client require pre-approval by the companys audit
committee. In addition, SOA makes certain changes to the requirements for partner rotation after a
period of time. SOA requires chief executive officers and chief financial officers, or their
equivalent, to certify to the accuracy of periodic reports filed with the SEC, subject to civil and
criminal penalties if they knowingly or willingly violate this certification requirement. In
addition, counsel is required to report evidence of a material violation of the securities laws or
a breach of fiduciary duties to its chief executive officer or its chief legal officer, and, if
such officer does not appropriately respond, to report such evidence to the audit committee or
other similar committee of the board of directors or the board itself. Under this law, longer prison terms apply to corporate executives who violate federal securities
laws; the period during which certain types of suits can be brought against a company or its
officers is extended and bonuses issued to top executives prior to restatement of a companys
financial statements are now subject to disgorgement if such restatement was due to corporate
misconduct. Executives are also prohibited from insider trading during retirement plan blackout
periods, and loans to company executives (other than loans by financial institutions permitted by
federal rules or 8




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regulations) are restricted. In addition, the legislation accelerated the time frame for
disclosures by public companies, as they must immediately disclose any material changes in their
financial condition or operations. Directors and executive officers required to report changes in
ownership in a companys securities must now report within two business days of the change. SOA also increased responsibilities and codified certain requirements relating to audit committees
of public companies and how they interact with the companys registered public accounting firm.
Audit committee members must be independent and are barred from accepting consulting, advisory or
other compensatory fees from the issuer. In addition, companies are required to disclose whether
at least one member of the committee is a financial expert (as such term will be defined by the
SEC) and if not, why not. Audit committees of publicly traded companies have authority to retain
their own counsel and other advisors funded by the company. Audit committees must establish
procedures for receipt, retention and treatment of complaints regarding accounting and auditing
matters and procedures for confidential, anonymous submission of employee concerns regarding
questionable accounting or auditing matters. It is the responsibility of the audit committee to
hire, oversee and work on disagreements with Companys independent auditor. A companys registered public accounting firm is prohibited from performing statutorily mandated
audit services for a company if the companys chief executive officer, chief financial officer,
controller, chief accounting officer or any person serving in equivalent positions had been
employed by such firm and participated in the audit of such company during the one-year period
preceding the audit initiation date. SOA also prohibits any officer or director of a company or
any other person acting under their direction from taking any action to fraudulently influence,
coerce, manipulate or mislead any independent public or certified accountant engaged in the audit
of the companys financial statements for the purpose of rendering the financial statements
materially misleading. SOA also has provisions related to inclusion of internal control report and
assessment by management in the annual report to stockholders. The law also requires the companys
registered public accounting firm that issues the audit report to attest to and report on
managements assessment of the companys internal controls. In addition, SOA requires that each
financial report required to be prepared in accordance with (or reconciled to) generally accepted
accounting principles and filed with the SEC reflect all material correcting adjustments that are
identified by a registered public accounting firm in accordance with generally accepted accounting
principles and rules and regulations of the SEC. The compliance effort regarding SOA required significant involvement of managerial time as well as
increased general and administrative costs in making our assessment of our internal controls over
financial reporting and our external auditors audit of that assessment. Incremental costs in 2004
associated with this effort totaled $2.6 million. These costs may continue depending on evolving
compliance issues. Banking Operations General Banks are extensively regulated under federal and state law. References under this heading to
applicable statutes or regulations are brief summaries of portions thereof which do not purport to
be complete and which are qualified in their entirety by reference to those statutes and
regulations. Any change in applicable laws or regulations may have a material adverse effect on
the business of commercial banks and bank holding companies, including the Corporation, the Bank or
Santander Central Spain. However, management is not aware of any current recommendations by any
federal or state regulatory authority that, if implemented, would have or would be reasonably
likely to have a material effect on the liquidity, capital resources or operations of the Bank or
the Corporation. The Bank is incorporated under the Banking Law of Puerto Rico, a state bank and an insured
depository institution under the Federal Deposit Insurance Act (FDIA), and a foreign bank
within the meaning of the International Banking Act of 1978 (IBA). The Bank is subject to
extensive regulation and examination by the Commissioner, the FDIC, and certain requirements
established by the Federal Reserve. The federal and Puerto Rico laws and regulations that apply to
banks regulate, among other things, the scope of their business, their investments, their reserves
against deposits, the timing of the availability of deposited funds and the nature and amount of
and collateral for certain loans. In addition to the impact of regulation, commercial banks are
affected significantly by the actions of the Federal Reserve as it attempts to control the money
supply and credit availability in order to influence the economy. As a creditor and financial institution, the Bank is subject to certain regulations promulgated by
the Federal Reserve Board, including, without limitation, Regulation B (Equal Credit Opportunity
Act), Regulation DD (Truth in Savings Act), Regulation E (Electronic Funds Transfer Act),
Regulation F (Limits on Exposure to Other Banks), Regulation Z 9




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(Truth in Lending Act), Regulation CC (Expedited Funds Availability Act), Regulation X (Real Estate
Settlement Procedures Act), Regulation BB (Community Reinvestment Act) and Regulation C (Home
Mortgage Disclosure Act). There are periodic examinations by the Commissioner and the FDIC to test the Banks compliance with
various statutory and regulatory requirements. This regulation and supervision establishes a
comprehensive framework of activities in which an institution can engage and is intended primarily
for the protection of the insurance fund and depositors. The regulatory structure also gives the
regulatory authorities extensive discretion in connection with their supervisory and enforcement
activities and examination policies, including policies with respect to the classification of
assets and the establishment of adequate loan loss reserves for regulatory purposes. This
enforcement authority includes, among other things, the ability to assess civil money penalties, to
issue cease-and-desist or removal orders and to initiate injunctive actions against banking
organizations and institution-affiliated parties, as defined. In general, these enforcement
actions may be initiated for violations of laws and regulations and unsafe or unsound practices.
In addition, certain actions are required by statute and implementing regulations. Other actions
or inaction may provide the basis for enforcement action, including misleading or untimely reports
filed with regulatory authorities. Any change in statutory and regulatory requirements whether by the Commissioner, the FDIC or the
U.S. Congress or Puerto Rico legislature could have a material adverse impact on the Corporation,
the Bank and their operations. The Corporation cannot determine the ultimate effect of such
potential legislation, if enacted, or implementing regulations, would have upon the Corporations
final condition or results of operations. Ownership and Control Because of the Banks status as a bank, owners of the common stock are subject to certain
restrictions and disclosure obligations under various federal laws, including the Bank Holding
Company Act and the Change in Bank Control Act (the CBCA). Regulations pursuant to the Bank
Holding Company Act generally require prior Federal Reserve Board approval for an acquisition of
control of an insured institution (as defined) or holding company thereof by any person (or persons
acting in concert). Control is deemed to exist if, among other things, a person (or persons acting
in concert) acquires more than 25% of any class of voting stock of an insured institution or
holding company thereof. Control is presumed to exist subject to rebuttal, if a person (or persons
acting in concert) acquires more than 10% of any class of voting stock and either (i) the company
has registered securities under Section 12 of the Securities Exchange Act of 1934, or (ii) no
person will own, control or hold the power to vote a greater percentage of that class of voting
securities immediately after the transaction. The concept of acting in concert is very broad and
also is subject to certain rebuttable presumptions, including among others, that relatives,
business partners, management officials, affiliates and others are presumed to be acting in concert
with each other and their businesses. The FDICs regulations implementing the CBCA are generally
similar to those described above. The Banking Law requires the approval of the Commissioner for changes in control of a Puerto Rico
bank. See Banking Operations-Puerto Rico Regulation. FDIC Capital Requirements Under authority granted in the FDIA, the FDIC has promulgated regulations and adopted a statement
of policy regarding the capital adequacy of state-chartered banks that are not members of the
Federal Reserve System. For purposes of the FDIA, Puerto Rico is treated as a state and the Bank
as such is a state-chartered non-member bank. The FDICs capital regulations establish a minimum leverage capital requirement for state-chartered
non-member banks. For the most highly-rated banks the requirement is 4% Tier I capital, with an
additional cushion of at least 100 to 200 basis points for all other state-chartered, nonmember
banks, which effectively increases the minimum Tier I leverage ratio for such other bank from 4% to
5% or more. Under the FDICs regulations, the highest-rated banks are those that the FDIC
determines are not anticipating or experiencing significant growth and have well diversified risk,
including no undue interest rate risk exposure, excellent asset quality, high liquidity, good
earnings and, in general, which are considered a strong banking organization and are rated
composite 1 under the Uniform Financial Institutions Rating System. Tier I leverage or core
capital is defined as the sum of common stockholders equity (including retained earnings),
noncumulative perpetual preferred stock and related surplus, and minority interests in consolidated
subsidiaries, minus all intangible assets other than certain qualifying supervisory goodwill and
certain purchased mortgage servicing rights. The FDIC also requires that state-chartered nonmember banks meet a risk-based capital standard.
The risk-based capital standard requires the maintenance of total capital (which is defined as Tier
I capital plus supplementary (Tier II) capital) to risk weighted assets of 8%. Under the standards
the FDIC applies, the Banks assets are assigned weights of 10




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0% to 100% based upon credit and certain other risks it believes are inherent in the type of asset
or item. The components of Tier I capital are equivalent to those discussed above under the 4%
leverage capital standard. The components of supplementary capital include certain perpetual
preferred stock, certain mandatory convertible securities, certain subordinated debt and
intermediate preferred stock and general allowances for loan losses. Allowance for loan losses
included in supplementary capital is limited to a maximum of 1.25% of risk-weighted assets.
Overall, the amount of capital counted toward supplementary capital cannot exceed 100% of core
capital. As of December 31, 2004, the Bank exceeded each of its core capital requirements and was
a well-capitalized institution as defined in the FDIC regulations. In August 1995, the FDIC and other federal banking agencies published a final rule modifying their
existing risk-based capital standards to provide for consideration of interest rate risk when
assessing the capital adequacy of a bank. Under the final rule, the FDIC must explicitly include a
banks exposure to declines in the economic value of its capital due to changes in interest rates
as a factor in evaluating a banks capital adequacy. In June 1996, the FDIC and other federal
banking agencies adopted a joint policy statement on interest rate risk policy. Because market
conditions, bank structure, and bank activities vary, the agencies concluded that each bank needs
to develop its own interest rate risk management program tailored to its needs and circumstances.
The policy statement describes prudent principles and practices that are fundamental to sound
interest rate risk management, including appropriate board and senior management oversight and
comprehensive risk management process that effectively identifies, measures, monitors and controls
such interest rate risk. Failure to meet capital guidelines could subject an insured bank like the Bank to a variety of
prompt corrective actions and enforcement remedies under the FDIA (as amended by FDICIA),
including, with respect to an insured bank, the termination of deposit insurance by the FDIC, and
to certain restrictions on its business. In general terms, undercapitalized depository institutions
are prohibited from making any capital distributions (including dividends), are subject to
restrictions on borrowing from the Federal Reserve System, and are subject to growth limitations
and are required to submit capital restoration plans. At December 31, 2004, the Bank was well capitalized. Like any other institution, the Banks
capital category, as determined by applying the prompt corrective action provisions of law, may not
constitute an accurate representation of the overall financial condition or prospects of the Bank,
and should be considered in conjunction with other available information regarding the Banks
financial condition and results of operations. Cross-Guarantees Under the FDIA, a depository institution (which term includes both banks and savings associations),
the deposits of which are insured by the FDIC, can be held liable for any loss incurred by, or
reasonably expected to be incurred by, the FDIC in connection with (i) the default of a commonly
controlled FDIC-insured depository institution or (ii) any assistance provided by the FDIC to any
commonly controlled FDIC-insured depository institution in danger of default. Default is
defined generally as the appointment of a conservator or a receiver and in danger of default is
defined generally as the existence of certain conditions indicating that a default is likely to
occur in the absence of regulatory assistance. In some circumstances (depending upon the amount of
the loss or anticipated loss suffered by the FDIC), cross-guarantee liability may result in the
ultimate failure or insolvency of one or more insured depository institution to its parent company
is subordinated to the subsidiary banks cross-guarantee liability with respect to commonly
controlled insured depository institutions. The Bank is currently the only FDIC insured depository
institution controlled by Santander Central Spain. FDIC Deposit Insurance Assessments The deposits of the Bank are federally insured in accordance with the rules of the FDIC and the
Bank is a member of the Bank Insurance Fund (BIF). Because of prior mergers, the Bank pays
deposit insurance assessments on a pro rated basis, using a formula established by FDIC regulations
that relates the deposit assessment base to the deposits that originated in particular merged
institutions, to both the BIF and the Savings Association Insurance Fund (SAIF). As of December
31, 2004, the Bank had a BIF deposit assessment base of approximately $3.7 billion, and a SAIF
deposit assessment base of approximately $0.6 billion. Pursuant to certain provisions of FDICIA, the FDIC has adopted a risk-based assessment system,
under which the deposit insurance assessment rate for an insured depository institution varies
according to the level of risk incurred in its activities. An institutions risk category is based
partly upon whether the institution is well capitalized, adequately capitalized or less than
adequately capitalized. Each insured depository institution is also assigned to one of the
following supervisory subgroups: A, B or C. Group A institutions are financially sound
institutions with 11




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only a few minor weaknesses; Group B institutions are institutions that demonstrate weaknesses
that, if not corrected, could result in significant deterioration; and Group C institutions are
institutions for which there is a substantial probability that the FDIC will suffer a loss in
connection with the institution unless effective action is taken to correct the areas of weakness. The Bank was classified as a well-capitalized institution as of December 31, 2004. The supervisory
subgroup to which an institution is assigned is considered confidential by the FDIC. On June 30, 1996, the Deposit Insurance Funds Act of 1996 (DIFA) was enacted and signed into law
as part of the Economic Growth and Regulatory Paperwork Reduction Act of 1996. DIFA established
the framework for the eventual merger of the BIF and the SAIF into a single Deposit Insurance Fund.
It repealed the statutory minimum premium and, under implementing FDIC regulations promulgated in
1997, premiums assessed by both the BIF and the SAIF are to be assessed using the matrix described
above at a rate between 0 cents and 27 cents per $100 of deposits. That is a temporary rate
schedule that would automatically increase by 4 cents across the board if the BIFs designated
reserve ratio fell below the FDIA statutory target ratio. DIFA also separated, effective January 1, 1997, the Financing Corporation (FICO) assessment to
service interest on its bond obligations from the BIF and SAIF assessments. The amount assessed on
individual institutions by the FICO were in addition to the amount, if any, paid for deposit
insurance according to the FDICs risk-related assessment rate schedules. The FICO rate on
BIF-assessable deposits was one-fifth the rate on SAIF-assessable deposits until the insurance
funds were merged. The current FICO annual assessment rate is 1.54 cents per $100 of deposits. The FDIC may terminate the deposit insurance of any insured depository institution, including the
Bank, if it determines after a hearing that the institution has engaged or is engaging in unsafe or
unsound practices, is in an unsafe or unsound condition to continue operations, or has violated any
applicable law, regulation, order or any condition imposed by an agreement with the FDIC. It also
may suspend deposit insurance temporarily during the hearing process for the permanent termination
of insurance. Management is aware of no existing circumstances which would result in termination
of the Banks insurance. Standards for Safety and Soundness The FDIA, as amended by FDICIA and the Riegle Community Development and Regulatory Improvement Act
of 1994, requires the FDIC and the other federal bank regulatory agencies to prescribe standards of
safety and soundness, by regulations or guidelines, relating generally to operations and
management, asset growth, asset quality, earnings, stock valuation, and compensation. The FDIC and
the other federal bank regulatory agencies adopted, effective August 9, 1995, a set of guidelines
prescribing safety and soundness standards pursuant to FDICIA, as amended. The guidelines
establish general standards relating to internal controls and information systems, internal audit
systems, loan documentation, credit underwriting, interest rate exposure, asset growth and
compensation, fees and benefits. In general, the guidelines require, among other things,
appropriate systems and practices to identify and manage the risks and exposures specified in the
guidelines. The guidelines prohibit excessive compensation as an unsafe and unsound practice and
describe compensation as excessive when the amounts paid are unreasonable or disproportionate to
the services performed by an executive officer, employee, director or principal shareholder. Community Reinvestment Under the Community Reinvestment Act (CRA), each insured depository institution has a continuing
and affirmative obligation, consistent with the safe and sound operation of such institution, to
help meet the credit needs of its entire community, including low-and moderate-income
neighborhoods. The CRA does not establish specific lending requirements or programs for such
institutions nor does it limit an institutions discretion to develop the types of products and
services that it believes are best suited to its particular community, consistent with the CRA.
The CRA requires each federal banking agency, in connection with its examination of an insured
depository institution, to assess and assign one of four ratings to the institutions record of
meeting the credit needs of its community and to take such records into account in its evaluation
of certain applications by the institution, including application for charters, branches and other
deposit facilities, relocations, mergers, consolidations, acquisitions of assets or assumptions of
liabilities and savings and loan holding company acquisitions. The CRA also requires that all
institutions make public disclosure of their CRA ratings. The Bank received a rating of
outstanding as of the most recent CRA report issued by the FDIC. 12




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Brokered Deposits FDIC regulations adopted under the FDIA govern the receipt of brokered deposits by banks. Well
capitalized institutions are not subject to limitations on brokered deposits, while adequately
capitalized institutions are able to accept, renew or rollover brokered deposits only with a waiver
from the FDIC and subject to certain restrictions on the yield paid on such deposits.
Undercapitalized institutions are not permitted to accept brokered deposits. The Bank does not
believe the brokered deposits regulation has had or will have a material effect on the funding or
liquidity of the Bank, which is currently a well-capitalized institution. Federal Limitations on Activities and Investments The equity investments and activities as a principal of FDIC-insured state-chartered banks such as
the Bank are generally limited to those that are permissible for national banks. Under regulations
dealing with equity investments, an insured state bank generally may not directly or indirectly
acquire or retain any equity investment of a type, or in an amount, that is not permissible for a
national bank. However, an insured state bank is not prohibited from, among other things, (i)
acquiring or retaining a majority interest in a subsidiary, (ii) investing as a limited partner in
a partnership the sole purpose of which is direct or indirect investment in the acquisition,
rehabilitation or new construction of a qualified housing project, provided that such limited
partnership investments may not exceed 2% of the banks total assets, (iii) acquiring up to 10% of
the voting stock of a company that solely provides or reinsures director, trustees and officers
liability insurance coverage or bankers blanket bond group insurance coverage for insured
depository institutions, and (iv) acquiring or retaining the voting shares of a depository
institution if certain requirements are met. In addition, an insured state-chartered bank may not,
directly or indirectly through a subsidiary, engage as principal in any activity that is not
permissible for a national bank unless the FDIC has determined that such activities would pose no
risk to the insurance fund of which it is a member and the bank is in compliance with applicable
regulatory capital requirements. Any insured state-chartered bank that is directly or indirectly
engaged in any activity that is not permitted for a national bank must cease such impermissible
activity. Interstate Branching Effective June 1, 1997, the Riegle-Neal Interstate Banking and Branching Efficiency Act of 1994
(the Riegle-Neal Act) amended the FDIA and certain other statutes to permit state and national
banks with different home states to merge across state lines, with approval of the appropriate
federal banking agency, unless the home state of a participating bank had passed legislation prior
to May 31, 1997 expressly prohibiting interstate mergers. Under the Riegle-Neal Act amendments,
once a state or national bank has established branches in a state, that bank may establish and
acquire additional branches at any location in the state of which any bank involved in the
interstate merger transaction could have established or acquired branches under applicable federal
or state law. If a state opts out of interstate branching within the specified time period, no
bank in any other state may establish a branch in the state which has opted out, whether through an
acquisition or de novo. For purposes of the Riegle-Neal Acts amendments to the FDIA, the Bank is treated as a state bank
and is subject to the same restriction on interstate branching as other state banks. However, for
purposes of the IBA, the Bank is considered to be a foreign bank and may branch interstate by
merger or de novoto the same extent as a domestic bank in the Banks home state. It is not yet
possible to determine how these statutes will be harmonized, with respect either to which federal
agency will approve interstate transactions or to which home state determination rules will
apply. Banking Operations-Puerto Rico Regulation General As a commercial bank organized under the laws of Puerto Rico the Bank is subject to the
supervision, examination and regulation of the Commissioner, pursuant to the Puerto Rico Banking
Law of 1933 (the Banking Law). The Banking Law contains provisions governing the incorporation
and organization, rights and responsibilities of directors, officers and stockholders as well as
the corporate powers, lending limitations, capital requirements, investment requirements and other
aspects of the Bank and its affairs. In addition, the Commissioner is given extensive rule making
power and administrative discretion under the Banking Law. Section 12 of the Banking Law requires the prior approval of the Commissioner with respect to a
transfer of capital stock of a bank that results in a change of control of the bank. Under Section
12, a change of control is presumed to occur if a person or a group of persons acting in concert,
directly or indirectly, acquire more than 5% of the outstanding 13




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voting capital stock of the bank. The Commissioner has interpreted the restrictions of Section 12
as applying to acquisitions of voting securities of entities controlling a bank, such as a bank
holding company. Under the Puerto Rico Banking Act, the determination of the Commissioner whether
to approve a change of control filing is final and non-appealable. Section 16 of the Banking Law requires every bank to maintain a legal reserve which shall not be
less than 20% of its demand liabilities, except government deposits (federal state and municipal)
which are secured by actual collateral. The reserve is required to be composed of any of the
following securities or combination thereof: (1) legal tender of the United States; (2) checks on
banks or trust companies located in any part of Puerto Rico, to be presented for collection during
the day following that on which they are received; (3) money deposited in other banks or depository
institutions, subject to immediate collection; (4) federal funds sold to any Federal Reserve Bank
and securities purchased under agreement to resell executed by the bank with such funds that are
subject to be repaid to the bank on or before the close of the next business day; and (5) any other
asset that the Commissioner determines from time to time. Section 17 of the Banking Law permits Puerto Rico commercial banks to make loans to any one person,
firm, partnership or corporation, up to an aggregate amount of 15% the sum of: (i) paid-in
capital; (ii) reserve fund of the commercial bank; (iii) 50% of the commercial banks retained
earnings; and (iv) any other components that the Commissioner may determine from time to time. As
of December 31, 2004, the legal lending limit for the Bank under this provision was approximately
$53.4 million. If such loans are secured by collateral worth at least 25% more than the amount of
the loan, the aggregate maximum amount may reach one third of the sum of the Banks paid-in
capital, reserve fund, retained earnings and any other components that the Commissioner may
determine from time to time. There are no restrictions under Section 17 of the Banking Law on the
amount of loans which are wholly secured by bonds, securities and other evidences of indebtedness
of the Government of the United States, of the Commonwealth of Puerto Rico, or by bonds, not in
default, of authorities, instrumentalities or dependencies of the Commonwealth of Puerto Rico or
its municipalities. Section 17 of the Banking Law also prohibits Puerto Rico commercial banks from making loans secured
by their own stock, and from purchasing their own stock in connection therewith, unless such
purchase is necessary to prevent losses because of a debt previously contracted in good faith. The
stock so purchased by the Puerto Rico commercial bank must be sold by the bank in a public or
private sale within one year from the date of purchase. The Banking Law provides that no officers, directors, agents or employees of a Puerto Rico
commercial bank may serve or discharge a position of officer, director, agent or employee of
another Puerto Rico commercial bank, financial company, savings and loan association, trust
company, company engaged in granting mortgage loans or any other institution engaged in the money
lending business in Puerto Rico. This prohibition is not applicable to the affiliates of a Puerto
Rico commercial bank. Section 27 of the Banking Law also requires that at least 10% of the yearly net income of a Puerto
Rico commercial bank be credited to a reserve fund until the amount deposited to the credit of the
reserve fund is equal to 100% of total paid-in capital (common and preferred) of the commercial
bank. As of December 31, 2004, the Bank had an adequate reserve fund established. Section 27 of the Banking Law also provides that when the expenditures of a Puerto Rico commercial
bank are greater than receipts, the excess of the expenditures over receipts shall be charged
against the undistributed profits of the bank, and the balance, if any, shall be charged against
the reserve fund, as a reduction thereof. If there is no reserve fund sufficient to cover such
balance in whole or in part, the outstanding amount shall be charged against the capital account
and no dividends shall be declared until said capital has been restored to its original amount and
the reserve fund to 20% of the original capital of the bank. Section 14 of the Banking Law authorizes the Bank to conduct certain financial and related
activities directly or through subsidiaries, including lease financing of personal property,
operating small loans companies and mortgage loans activities. The Bank currently has two
subsidiaries, Santander Mortgage, a mortgage company, and Santander International Bank, an
international banking entity. The Finance Board, which is composed of the Commissioner, the Secretary of the Treasury, the
Secretary of Commerce, the Secretary of Consumer Affairs, the President of the Economic Development
Bank, the President of the Government Development Bank, and the President of the Planning Board,
has the authority to regulate the maximum interest rates and finance charges that may be charged on
loans to individuals and unincorporated businesses in Puerto Rico. The current regulations of the
Finance Board provide that the applicable interest rate on loans to individuals and unincorporated
businesses, including real estate development loans but excluding certain other personal and
commercial 14




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loans secured by mortgages on real estate properties, is to be determined by free competition.
Regulations adopted by the Finance Board deregulated the maximum finance charges on retail
installment sales contracts, and for credit card purchases. These regulations do not set a maximum
rate for charges on retail installment sales contracts and for credit card purchases and set aside
previous regulations which regulated these maximum finance charges. Furthermore, there is no
maximum rate set for installment sales contracts involving motor vehicles, commercial, agricultural
and industrial equipment, commercial electric appliances and insurance premiums. IBC Act Santander International Bank, an international banking entity, is subject to supervision and
regulation by the Commissioner of Financial Institutions under the International Banking Center
Regulatory Act (the IBC Act). Under the IBC Act, no sale, encumbrance, assignment, merger,
exchange or transfer of shares, interest or participation in the capital of an IBE may be initiated
without the prior approval of the Commissioner, if by such transaction a person would acquire,
directly or indirectly, control of 10% or more of any class of stock, interest or participation in
the capital of the IBE. The IBC Act and the regulations issued thereunder by the Commissioner (the
IBC Regulations) limit the business activities that may be carried out by an IBE. Such activities
are limited in part to persons and assets located outside of Puerto Rico. The IBC Act further
provides that every IBE must have not less than $300,000 of unencumbered assets or acceptable
financial securities in Puerto Rico. Under the IBC Act, without the prior approval of the Office of the Commissioner, SIB may not amend
its articles of incorporation or issue additional shares of capital stock or other securities
convertible into additional shares of capital stock unless such shares are issued directly to the
shareholders of SIB previously identified in the application to organize the international banking
entity, in which case notification to the Office of the Commissioner must be given within ten (10)
business days following the date of the issue. Pursuant to the IBC Act, Santander International Bank must maintain its original accounting books
and records in its principal place of business in Puerto Rico. Santander International Bank is also
required to submit to the Commissioner quarterly and annual reports of its financial condition and
results of operations, including annual audited financial statements. The IBC Act empowers the Commissioner to revoke or suspend, after notice and hearing, a license
issued thereunder if, among other things, the IBE fails to comply with the IBC Act, the IBC
Regulations, or the terms of its license, or if the Commissioner finds that the business of the IBE
is conducted in a manner not consistent with the public interest. Mortgage Banking Operations Santander Mortgage is subject to the rules and regulations of FHA, VA, FNMA, FHLMC, HUD and GNMA
with respect to originating, processing, selling and servicing mortgage loans and the issuance and
sale of mortgage-backed securities. Those rules and regulations, among other things, prohibit
discrimination and establish underwriting guidelines which include provisions for inspections and
appraisals, require credit reports on prospective borrowers and fix maximum loan amounts, and with
respect to VA loans, fix maximum interest rates. Moreover, lenders such as Santander Mortgage are
required annually to submit to FHA, VA, FNMA, FHLMC, GNMA and HUD, audited financial statements,
and each regulatory entity has its own financial requirements. Santander Mortgages affairs are
also subject to supervision and examination by FHA, VA, FNMA, FHLMC, GNMA and HUD at all times to
assure compliance with the applicable regulations, policies and procedures. Mortgage origination
activities are subject to, among others, the Equal Credit Opportunity Act, Federal Truth-in-Lending
Act, and the Real Estate Settlement Procedures Act and the regulations promulgated thereunder
which, among other things, prohibit discrimination and require the disclosure of certain basic
information to mortgagors concerning credit terms and settlement costs. Santander Mortgage is
licensed by the Commissioner under the Puerto Rico Mortgage Banking Law, and as such is subject to
regulation by the Commissioner, with respect to, among other things, licensing requirements and
establishment of maximum origination fees on certain types of mortgage loans products. Although
Santander Mortgage believes that it is in compliance in all material respects with applicable
Federal and Puerto Rico laws, rules and regulations, there can be no assurance that more
restrictive laws or rules will not be adopted in the future, which could make compliance more
difficult or expensive, restricting Santander Mortgages ability to originate or sell mortgage
loans or sell mortgage-backed securities, further limit or restrict the amount of interest and
other fees earned from the origination of loans, or otherwise adversely affect the business or
prospects of Santander Mortgage. Section 5 of the Puerto Rico Mortgage Banking Law requires the prior approval of the Commissioner
for the acquisition of control of any mortgage banking institution licensed under such law. For
purposes of the Puerto Rico Mortgage 15




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Banking Law, the term control means the power to direct or influence decisively, directly or
indirectly, the management or policies of a mortgage banking institution. The Puerto Rico Mortgage
Banking Law provides that a transaction that results in the holding of less than 10% of the
outstanding voting securities of a mortgage banking institution shall not be considered a change in
control. Broker Dealer Operations Santander Securities is registered as a broker-dealer with the SEC and the Commissioner, and is
also a member of the National Association of Securities Dealers, Inc. (the NASD). As a
registered broker-dealer, it is subject to regulation and supervision by the SEC, the Commissioner
and the NASD in matters relating to the conduct of its securities business, including record
keeping and reporting requirements, supervision and licensing of employees and obligations to
customers. In particular, Santander Securities is subject to the SECs net capital rules, which
specify minimum net capital requirements for registered broker-dealers and are designed to ensure
that broker-dealers maintain regulatory capital in relation to their liabilities and the size of
their customer business. Insurance Agency Operations Santander Insurance Agency is registered as a corporate agent and general agency with the office of
the Commissioner of Insurance of Puerto Rico (the Insurance Commissioner). Santander Insurance
Agency is subject to regulation and supervision by the Commissioner relating to, among other
things, licensing of employees, sales practices, charging of commissions and obligations to
customers. 
 ITEM 2. PROPERTIES As of December 31, 2004, the Corporation owned twenty facilities, which consisted of two office
buildings, eleven branches and seven parking lots. The Corporation occupies fifty-five leased
branch premises, while warehouse space is rented in two locations. In addition, office space is
rented in at the Torre Santander building. The Corporations management believes that each of its
facilities is well maintained and suitable for its purpose. The principal properties owned by
Santander BanCorp for banking operations and other services are described below: Banco Santander Main Building,a seven story corporate headquarters building located at 207
Ponce de León Avenue, Hato Rey, Puerto Rico. Banco Santander is the sole occupant. Santander Operations Facility,a three story office building located at No. 3 Arterial Hostos
Avenue, New San Juan Center, Hato Rey, Puerto Rico. The main activities conducted in this
building are operations, management information systems, accounting and consumer banking. One
story of this building is occupied by Scandata personnel for the data processing and proof and
transit functions. In February 2004, the Corporation sold the Torre Santander property, a seventeen story building
located at 221 Ponce de León Avenue, Hato Rey, Puerto Rico, to an unrelated third party. 
 ITEM 3. LEGAL PROCEEDINGS There are no material pending legal proceedings, other than ordinary routine litigation incidental
to the business, to which the Corporation or its subsidiary is a party or of which any of their
property is subject. 
 ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS None 16




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PART II 
 ITEM 5. MARKET FOR REGISTRANTS COMMON EQUITY AND RELATED STOCKHOLDERS MATTERS Santander BanCorps Common Stock, $2.50 par value (the Common Stock), is traded on the New
York Stock Exchange (the NYSE) under the symbol SBP, and on the Madrid Stock Exchange (LATIBEX)
under the symbol XSBP, respectively. The table below sets forth, for the calendar quarters
indicated, the high and low sales prices on the NYSE during such periods after giving retroactive
effect to the 2004 stock dividend. Cash
    
    
    BookDividends
    
    
    ValuePeriod
    
    High
    
    
    Low
    
    
    per Share
    
    
    per Share20041st Quarter
    
    $
    25.50
    
    
    $
    22.33
    
    
    $
    0.11
    
    
    $
    10.902nd Quarter
    
    
    28.41
    
    
    
    21.66
    
    
    
    0.11
    
    
    
    10.543rd Quarter
    
    
    25.11
    
    
    
    21.82
    
    
    
    0.11
    
    
    
    11.284th Quarter
    
    
    30.45
    
    
    
    24.82
    
    
    
    0.16
    
    
    
    11.9220031st Quarter
    
    $
    12.77
    
    
    $
    11.17
    
    
    $
    0.11
    
    
    $
    11.512nd Quarter
    
    
    15.02
    
    
    
    12.09
    
    
    
    0.11
    
    
    
    11.493rd Quarter
    
    
    18.32
    
    
    
    14.65
    
    
    
    0.11
    
    
    
    11.774th Quarter
    
    
    23.91
    
    
    
    17.45
    
    
    
    0.11
    
    
    
    10.31
 As of December 31, 2004 the approximate number of record holders of the Corporations Common Stock
was 153, which does not include beneficial owners whose shares are held in record names of brokers
and nominees. The last sales price for the Common Stock as quoted on the NYSE on such date was
$30.16 per share representing an increase of $374.2 million in market capitalization over year-end
2003. Dividend Policy and Dividends Paid The payment of dividends by the Corporation will depend on the earnings, cash position and capital
needs of the Bank, its subsidiaries, general business conditions and other factors deemed relevant
by the Corporations Board of Directors. The ability of the Corporation to pay dividends may be
restricted also by various regulatory requirements and policies of regulatory agencies having
jurisdiction over the Corporation and the Bank. Dividends on the Corporations common stock are payable when, as and if declared by the Board of
Directors of the Corporation, out of funds legally available therefor. The Corporation currently
pays regular quarterly cash dividends. During 2002 and 2003, the Corporation declared and paid
annual cash dividends of $0.44 per share, respectively for an annual dividend payment to common
stockholders of $17.7 million in 2002 and $19.1 million in 2003. During 2004 we declared and paid
cash dividends of $0.49 per common share for a total dividend payment to our common shareholders of
$21.9 million in 2004. This has resulted in an annualized dividend yield of 2.12% in 2004, based on
the dividend of $0.16 paid during the fourth quarter of 2004. On July 9, 2004, the Board of Directors declared a 10% stock dividend to all shareholders of record
as of July 20, 2004, payable on August 3, 2004 amounting to approximately 4.2 million shares. Cash
was paid in lieu of fractional shares. The earnings per share computations for all periods
presented in the accompanying financial information have been adjusted to reflect this stock
dividend. On June 17, 2002, the Board of Directors of the corporation authorized a 10% stock dividend on
common stock to shareholders of record as of July 9, 2002 amounting to 3,925,344 common shares.
The common stock dividend was distributed on July 31, 2002. Cash was paid in lieu of fractional
shares. 17




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##### Table of Contents



ITEM 6. SELECTED FINANCIAL DATA The information required by this item appears in the table under the caption Selected
Consolidated Financial and Operating Information on pages 28 and 29 of the 2004 Annual Report, and
is incorporated herein by reference. 
 ITEM 7. MANAGEMENTS DISCUSSION AND ANALYSIS OF RESULTS OF OPERATIONS AND FINANCIAL CONDITION The information required by this item appears on pages 30 through 57 of the 2004 Annual Report
under the caption Managements Discussion and Analysis of Results of Operations and Financial
Condition (MD&A), and is incorporated herein by reference. 
 ITEM 7A. QUANTITIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK The information regarding the market risk of the Corporation appears in the MD&A on pages 58
through 69 of the 2004 Annual Report, under the caption Risk Management and is incorporated
herein by reference. The table under the caption Maturity and Interest Rate Sensitivity of
Interest Earnings Assets as of December 31, 2004 on page 67 in the MD&A, has been prepared on the
basis of contractual maturities. The Corporation does not have a policy with respect to rolling
over maturing loans, but rolls over loans only on a case-by-case basis after review of such loans
in accordance with the Corporations lending criteria. 
 ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA The information required by this item appears on pages 70 through 111 under the caption
Consolidated Financial Statements, and page 39 under the caption Results of Operations, in the
2004 Annual Report and is incorporated herein by reference. Selected quarterly results (unaudited)
appear on Note 26 to the Audited Consolidated Financial Statements, on page 108 of the 2004 Annual
Report, and are incorporated herein by reference. 
 ITEM 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURES. NONE 
 ITEM 9A. CONTROLS AND PROCEDURES As of the end of the period covered by this report, the Corporation carried out an evaluation,
under the supervision and with the participation of the Corporations management, including the
Corporations Chief Executive Officer (CEO), Chief Operating Officer (COO) and Chief Accounting
Officer (CAO), of the effectiveness of the design and operation of the Corporations disclosure
controls and procedures pursuant to Exchange Act Rule 13a-15. Based upon that evaluation, the
CEO,COO and CAO concluded that, as of the end of the period covered by this report, the
Corporations disclosure controls and procedures are effective in alerting them, in a timely
manner, to material information relating to the Corporation (including its consolidated
subsidiaries) required to be included in the Corporations periodic SEC filings. Additionally, the CEO, COO and CAO determined that there have been no changes to the Corporations
internal control over financial reporting during the last fiscal quarter that have materially
affected, or are reasonably likely to materially affect the Corporations internal control over
financial reporting. Managements Report on Internal Control over Financial Reporting as of December 31, 2004, and the
related attestation report by Deloitte & Touche LLP, the independent registered public accounting
firm that audited our consolidated financial statements for the year ended December 31, 2004, have
been included in the Corporations 2004 Annual Report on pages
71 - 72, and are incorporated herein
by reference from the 2004 Annual Report. 18




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##### Table of Contents



PART III 
 ITEM 10. DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT The information contained under the caption Shares Beneficially Owned by Directors, Nominees and
Executive Officers of the Corporation, Section 16(a) Beneficial Ownership Reporting Compliance
and Board of Directors and Committees including Nominees for Election as Directors and
Executive Officers of the Corporations definitive Proxy Statement to be filed with the SEC on or
about March 26, 2005, and no later than 120 days after the end of the fiscal year covered by this
report (the Proxy Statement), is incorporated by reference. 
 ITEM 11. EXECUTIVE COMPENSATION The information under the caption Executive Compensation of the definitive Proxy Statement to be
filed with the SEC no later than 120 days after the end of the fiscal year covered by this report,
is incorporated herein by reference. 
 ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT The information under the captions Principal Stockholders and Shares Beneficially Owned by
Directors, Nominees and Executive Officers of the Bank of the definitive Proxy Statement to be
filed with the SEC no later than 120 days after the end of the fiscal year covered by this report,
are incorporated herein by reference. 
 ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS The information under the caption Other Relationships and Transactions of the definitive Proxy
Statement to be filed with the SEC no later than 120 days after the end of the fiscal year covered
by this report, is incorporated herein by reference. 
 ITEM 14. PRINCIPAL ACCOUNTANT FEES AND SERVICES The information under the caption Audit Fees of the definitive Proxy Statement to be filed with
the SEC no later than 120 days after the end of the fiscal year covered by this report, is
incorporated herein by reference. 19




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##### Table of Contents



PART IV 
 ITEM 15. EXHIBITS, FINANCIAL STATEMENTS SCHEDULES AND REPORTS ON FORM 8-K  A.
    The following documents are incorporated by reference from Item 8 hereof: (1
    )
    
    Consolidated Financial Statements:
 Reports of Independent Registered Public Accounting FirmConsolidated Balance Sheets at December 31, 2004 and 2003Consolidated Statements of Income for the Years Ended December 31, 2004, 2003, and 2002Consolidated Statements of Changes in Stockholders Equity for the Years Ended December 31, 2004, 2003 and 2002Consolidated Statements of Other Comprehensive Income for the Years Ended December 31, 2004, 2003 and 2002Consolidated Statements of Cash Flows for the Years Ended December 31 2004, 2003 and 2002Notes to the Consolidated Financial Statements December 31, 2004, 2003 and 2002
 (2
    )
    
    Financial Statement Schedules are not presented because the information
is not applicable or are included in the Consolidated Financial Statements
described in A (1) above or in the notes thereto.(3
    )
    
    The exhibits listed on the Exhibit Index on page 22 of this report are
filed herewith or are incorporated herein by reference.
  B.
    Reports on Form 8-K during the quarter ended December 31, 2004  The
Corporation filed two reports on Form 8-K for the quarter ended December 31, 2004  
    Item Reported  October 28, 2004Item 2.02  Results of Operations and Financial Condition.
Santander BanCorp reported its financial results for the third quarter of 2004.Item 9.01  Financial Statements and Exhibits.
Exhibit 99.1 Financial Statements
    Item Reported  October 8, 2004Item 8.01  Other Events
Santander BanCorp announced the issuance of $75 million of its 6.30% subordinate
notes. 20




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##### Table of Contents



SIGNATURES Pursuant to the requirements of Section 13 of the Securities Exchange Act of 1934, the
registrant has duly caused this report to be signed on its behalf by the undersigned, there
unto duly authorized SANTANDER BANCORP
(REGISTRANT) Dated: 03/14/2005
    
    By:
    
    S/JOSE RAMON GONZALEZ
Director and Vice Chairman
President and Chief Executive OfficerDated: 03/14/2005
    
    By:
    
    S/CARLOS M. GARCIA
Director
Senior Executive Vice President and
Chief Operating OfficerDated: 03/14/2005
    
    By:
    
    S/ MARIA CALERO
Director
Executive Vice President and
Principal Accounting Officer
 Pursuant to the requirement of the Securities Exchange Act of 1934, this report has been
signed below by the following persons on behalf of this Registrant and in the capacities and
on the dates indicated. S:\GONZALO DE LAS HERAS
    
    Chairman
    
    03/14/2005S:\ JESUS M. ZABALZA
    
    Director
    
    03/14/2005S:\ VICTOR ARBULU
    
    Director
    
    03/14/2005S:\ VICENTE GREGORIO
    
    Director
    
    03/14/2005S:\ ROBERTO VALENTIN
    
    Director
    
    03/14/2005S:\ STEPHEN FERRISS
    
    Director
    
    03/14/2005
 21




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##### Table of Contents



EXHIBIT INDEX Exhibit No.
    
    Description
    
    Reference(2.0)
    
    Agreement and Plan of Merger-Banco Santander Puerto Rico and
Santander BanCorp
    
    Exhibit 3.3 8-A12B(2.1)
    
    Stock Purchase Agreement Santander BanCorp and Banco Santander
Central Hispano, S.A.
    
    Exhibit 2.1 10K-12/31/00(2.2)
    
    Stock Purchase Agreement dated as of November 28, 2003 by and among
Santander BanCorp, Administración de Bancos Latinoamericanos
Santander, S.L. and Santander Securities Corporation
    
    Exhibit 2.2 10Q-06/30/04(2.3)
    
    Settlement Agreement between Santander BanCorp and Administración
de Bancos Latinoamericanos Santander, S.L.
    
    Exhibit 2.3 10Q-06/30/04(3.1)
    
    Articles of Incorporation
    
    Exhibit 3.1 8-A12B(3.2)
    
    Bylaws
    
    Exhibit 3.1 8-A12B(4.1)
    
    Authoring and Enabling Resolutions 7% Noncumulative Perpetual
Monthly Income Preferred Stock, Series A
    
    Exhibit 4.1 10Q-06/30/04(4.2)
    
    Offering Circular for $30,000,000 Banco Santander PR Stock Market Growth
Notes Linked to the S&P 500 Index
    
    Exhibit 4.6 10Q-03/31/04(4.3)
    
    Private Placement Memorandum Santander BanCorp $75,000,000 6.30%
Subordinated Notes
    
    Exhibit 4.3(10.1)
    
    Contract for Systems Maintenance between ALTEC & Banco
Santander Puerto Rico
    
    Exhibit 10A 10K-12/31/02(10.2)
    
    Deferred Compensation Contract-Benito Cantalapiedra
    
    Exhibit 10B 10K-12/31/02(10.3)
    
    Deferred Compensation Contract-María Calero
    
    Exhibit 10C 10K-12/31/02(10.4)
    
    Employment Contract-Carlos García
    
    Exhibit 10D 10K-12/31/02(10.5)
    
    Employment Contract-Roberto Córdova
    
    Exhibit 10E 10K-12/31/02(10.6)
    
    Information Processing Services Agreement between America Latina
Tecnologia de Mexico, SA and Banco Santander Puerto Rico, Santander
International Bank of Puerto Rico and Santander Investment International
Bank, Inc.
    
    Exhibit 10A 10Q-06/30/03(10.7)
    
    Employment Contract-José Ramón González
    
    Exhibit 10B 10Q-06/30/03(10.8)
    
    Employment Contract-Lillian Díaz
    
    Exhibit 10.10 10KA-12/31/04(10.9)
    
    Employment Contract-Bartolomé Vélez
    
    Exhibit 10.11 10KA-12/31/04(10.10)
    
    Technology Assignment Agreement between CREFISA, Inc. and Banco
Santander Puerto Rico
    
    Exhibit 10.12 10KA-12/31/04(10.11)
    
    Altair System License Agreement between CREFISA, Inc. and Banco
Santander Puerto Rico
    
    Exhibit 10.13 10KA-12/31/04(10.12)
    
    Employment Contract-Anthony Boon
    
    Exhibit 10.14 10Q-03/31/04(10.13)
    
    Deferred Compensation Contract-Anthony Boon
    
    Exhibit 10.15 10Q-03/31/04(12)
    
    Computation of Ratio of Earnings to Fixed Charges
    
    Exhibit 12(13)
    
    Registrants Annual Report to Shareholders for the Year Ended
December 31, 2004
    
    Exhibit 13(14)
    
    Code of Ethics
    
    Exhibit 14(21)
    
    Subsidiaries of the Registrant
    
    Exhibit 21(22)
    
    Registrants Proxy Statement for the April 28, 2005 Annual
Meeting of Stockholders
    
    Def14A-03/26/05(31.1)
    
    Certification from the Chief Executive Officer pursuant to Section 302 of the
Sarbanes-Oxley Act of 2002
    
    Exhibit 31.1(31.2)
    
    Certification from the Chief Operating Officer pursuant to Section 302 of the
Sarbanes-Oxley Act of 2002
    
    Exhibit 31.2(31.3)
    
    Certification from the Chief Accounting Officer pursuant to Section 302 of the
Sarbanes-Oxley Act of 2002
    
    Exhibit 31.3(32.1)
    
    Certification from the Chief Executive Officer, Chief Operating Officer and
Chief Accounting Officer pursuant to Section 906 of the Sarbanes-Oxley
Act of 2002
    
    Exhibit 32.1
 22