### ZUCKERT SCOUTT

RASENBERGER 888 Seventeenth Street, N\v, Suite 700 Washington, DC 20006-3309

DAVID M. ENDERSBEE

BY ELECTRONIC FILING Docket DOT-OST-1998-3304 Docket Section U.S, Department ofTransportation 1200New Jersey Avenue, S.E. W12-140 Washington, DC 20590 December I, 2014

Re: EI AIIsrael Airlines Ltd.

- Updated Family Assistance Plan Dear Sit or Madam: EIAl Israel Airlines Ltd. ("EI AI") hereby submits its updated Aviation Disaster Family Assistance Plan ("Plan") to the U.S. Department ofTransportation (and separately to the National Transportation Safety Board), in accordance with the Foreign Air Carrier Family Support Act of 1997, as amended by the Wendell H. Ford Aviation Investment and Reform Act and the Vision 100

- Century ofAviation Reauthorization Act. The 24-hour emergency contact information has been redacted fromthis version ofthe Plan andhas been provided to the National Transportation Safety Board under separate cover.

Sincerely,

David M. Endersbee Counsel forEl Al Israel Airlines Ltd.

Zuckert, Scoutt & Rasenberger. L.L.P.1 December 2014 EL AL ISRAEL AIRLINES LTD. FAMILY ASSISTANCE PLAN 1. Overview 1.1. The purpose ofthe EIAl Israel Airlines Ltd. ("EIAI") Family Assistance Plan ("Plan) is to provide company personnel with the guidelines, procedures and training that will enable them to act inthe best interests ofthe families ofpassengers involved in any aircraft accident involving EIAl aircraft and resulting in a major loss of life, to treat survivors and families with dignity, and to respect the cultural and religious backgrounds of survivors and families. 1.2. This document is apart ofabroader effort, which includes the National Transportation Safety Board ("NTSB"), other government entities and appointed independent non-profit organizations, to assist survivors and families inthe event of an aviation disaster. 1.3 El Al will commit sufficient resources to ensure that the provisions ofthis Plan are implemented. 2. Pre-Response Planning 2.1. In accordance with the Foreign Air Carrier Family Support Act of 1997, as amended bythe Wendell H. Ford Aviation Investment and Reform Act andthe Vision 100

- Century ofAviation Reauthorization Act, El Al will publish this Plan and insert acopy into all appropriate EIAl manuals. 2.2. Families ofnon-revenue passengers (and any other victim ofthe accident) will be accorded the same treatment as revenue passengers. 2.3. The El Al Emergency Response Team ("Response Team") will be utilized to respond to likely needs ofsurvivors and families. 2.4. Training will be based upon employees' responsibilities and EIAl will provide logistical support to the Response Team. 2.5. Training ofFamily Assistance Personnel will be conducted in conjunction with EI AI's training recognizing that: 2.5.1. A list oftrained Family Assistance Personnel will be maintained in the El Al Emergency Response Plan. 2.5.2. Personnel who are inpublic contact positions need to know how to respondto inquiries and facilitate responses to them.

1 ELAL ISRAELAIRUNES LTD. Head office. Ben-Gunon Airport RO.B 41 70100. Israel.

.2.5.3. Families may seekassistance from El AI at airports that are neither the origin nor the destination ofthe flight. 2.5.4. Simulations ofthe Plan will be held annually in addition to participation in local disaster drills. 2.5.5. After an aviation disaster involving an EIAI aircraft, atoll-free "800" number will be published forthe use offamilies to inquire about passengers. 2.5.6. It is EIAI's policy that manifest information will only be released by the designated EIAl Coordinator to the properNTSB authorities, the Director ofFamily Support Services designated forthe accident under 49 U.S.c. ~ 1136(a)(l), the organization designated forthe accident under section 49 U.S.C. ~ II36(a)(2). Any other release ofman'ifestinformation is considered unauthorized and prohibited.

, 2.5.7. EIAl will inform family members (or family friends or clergy who are with the family) at an appropriate time, but as early as possible after being notified, that itis critical that they contact their family dentist to obtain the dental records and dental x-rays oftheir loved one. El Al will askthe familyto have the records andx-rays sentby special courier to the address of the hotel where thejoint family support operations center will be located. Packages should be addressed to the Director, Family Support Services, NTSB. Ifthe family is coming to the site the next day, the family may arrange to hand-carry these documents. Ifthe family is already atthe accident site or arrives without making these arrangements, the Disaster Mortuary Team personnel will coordinate with the family's dentist to obtain dental records and dental x-rays. 2.5.8. EIAl will ensure that its employees and agents receive adequate training to meet the needs ofsurvivors and family members following an accident. 3. Passenger Manifest, Ticket Reconciliation and Notification 3.1. In order to determine which passengers actually boarded the flight, EIAl personnel immediately afterthe accident will begin areview ofthe following: 3.1.1. On board Passenger Manifest. 3.1.2. Standby passengers. 3.1.3. Non-revenue passengers. 3.1.4. Re-routed passengers.

2 EL AL ISRAEL AIRUNES LTD. Head office, Ben-Gunon Airport RO.B 41 70100, Israel. C3.1.5. Passengers who cancelled their reservation. 3.1.6. Jump seatriders. This process could be delayed ifpassengers have traveled under different names. 3.2. EIAl will release, upon request, to the NTSB Family Services Director apassenger list. This would be upon the firm understanding that the listreflects the best available information atthe time ofthe request, that itmay have inaccuracies and itmay not be complete. 3.2.1. All personnel involved with handling ofmanifest will be briefed as to the confidential/sensitive nature ofthis information. 3.2.2. All appropriate manifest lists will be stamped "PRELIMINARY AND UNCONFIRMED" with date, time and listnumber. 3.2.3. EIAl will update the list periodically. 3.2.4. Upon request, EIAl will provide to the Department of State information in itspossession about foreign passengers. 3.2.5. EIAl will coordinate as necessary with the Department ofJustice for family meetings to explain Department ofJustice services. 3.3. Notification Procedures 3.3.1. Passengers' families will be notified as soon as information becomes available concerning their family member. 3.3.1.1. Notification to family members will be made prior to release of the passenger's name to the public and, to the extent practical, in person. 3.3.2. EIAl personnel making the notification will be suitably trained as provided for inthis Plan. 3.3.3. EIAl will secure a facility for family members that will insure privacy from solicitors and the media. 3.3.4. After coordination withNTSB, EIAl will provide ajoint support operations centerto provide logistical support to the federal staff. 3.3.5. As appropriate, EIAl will continually update the public on the progress of family notification.

3 ELAL ISRAELAIRUNES LTD. Head office, 8en.(3urion Airport ROB 41 70100, Israel.

.3.4. Confidential/Sensitive Information 3.4.1. As stated in paragraph 2.5.6. ofthis document, any unauthorized release of manifest information isprohibited. 4. Passenger Identification 4.1. Medical Examiner/Coroner 4.1.1. The medical examiner or coroner isresponsible forthe positive identification offatalities. 4.1.1.1. Ifthe victim has died, the medical examiner will coordinate with the Disaster Mortuary Team Commander to provide official notification ofdeath to family. 4.1.1.2. For injured passengers, the hospital is responsible for status updates and either the hospital orEIAl will advise the families. 5. Family Access to the Accident Site. 5.1. The NTSB has accident sitejurisdiction. 5.2. Within the limits established by the authorities, EIAl will respond to Family requests for access to the accident scene. 5.3. El Al will ensure assistance forup to two members (exceptions may be made as individual cases and cultural differences dictate) ofthe family ofa passenger traveling to the location ofthe accident and provide forthe physical care ofthe family while the family is staying at such location. EIAIhas contracted with Kenyon International Emergency Services, Inc. ("Kenyon") to provide this assistance, as further described below. 5.3.1. Forpurposes ofthis Paragraph 5, "Family" shall mean legal or common law spouse, parents or children ofthe injured/deceased. Ifthe deceased has no Family as defined herein, up to two close living relatives would be considered "Family." 5.3.2. Physical care. EIAl will ensure the provision ofthe following: 5.3.2.1. Transportation to and from accident city. 5.3.2.2. Transportation to and from accident site.

4 EL AL ISRAELAIRUNES LTD. Head office, Ben-Gurion Airport P.D.B41 70100, Israel. Tel:5.3.2.3. Hotel accommodations at accident city for areasonable time period. 5.3.2.4. Meal voucher during hotel stay and day oftravel to and fromthe accident city. 6. Electronic Transmission ofHearing 6.1. Ifthe NTSB conducts apublic hearing or comparable proceeding concerning an accident at a location greater than 80miles fromthe accident site, EIAl will ,ensure that the proceeding is made available simultaneously by electronic means at a location open to the public atthe origin city and/or destination city ofthe accident flight, ifthe city is located inthe United States. 7. Human Remains and Personal Effects 7.1. The medical examiner isresponsible forthe disposition ofidentifiable and unidentifiable human remains. 7.2. Authorities should return identifiable personal effects to victim's family rather than having EIAl become a custodian ofthem; authorities should determine disposition ofunidentifiable personal effects. 7.3. Personal effects that come into the control ofEIAl will be handled as described below after release fromthe NTSB. EIAIhas contracted with Kenyon to handle personal effects on EIAI's behalf. 7.3.1. EIAl will consult with each family about the disposition ofpersonal effects that are inEIAI's control. 7.3.2. EIAIwill return to the family, ifrequested, any passenger's possession that is under EIAI's control. 7.3.3. EIAl will retain for 18months any unclaimed property ofa passenger that is under EIAI's control. 7.3.4. EIAlwill consult with the families about the construction byEl Al ofany planned monument, including its inscription. 7.3.5. EIAl will only be able to return personal effects that come into EIAI's control once permission ofthe NTSB has been obtained as the items may have some bearing onthe accident investigation.

) 5 ELAL ISRAEL Jl,IRUNES LTD. Head office, Ben-Gurion Airport ROB 41 70100, Israel,8. Damage to Private Propertv '8.1. In the event ofan accident that results in significant damage to a manmade structure or other property onthe ground that is not government-owned, EIAl will promptly provide notice, inwriting, to the extent practicable, directly to the owner ofthe structure or other property about liability for any property damage and means for obtaining compensation. 8.2. Such notice will advise the owner to: 8.2.1 Contact the insurer ofthe property as the authoritative source for information about coverage and compensation; 8.2.3 Not rely on unofficial information offered byEl Al representatives about compensation by EIAI for accident-site property damage; and, 8.2.4 Obtain photographic or other detailed evidence ofproperty damage as soon as possible after the accident, consistent with restrictions on access to lhe accident site. 9. Relationship with Designated Independent Organization 9.1. EIAIwill work with the independent nonprofit organization that is designated under 49 U.S.C. 

## S I 136(a)(2)to provide mental health and counseling services to families. 9.1.1. Mental health services can be coordinated on a local basis through the nonprofit organization or these services can be brought infrom another city where the airline may have a Mental Health Professional on retainer. 9.1.2. Should long-term counseling be required, EIAl will coordinate with the nonprofit organization appointed by theNTSB, the family and the company providing the service. 9.2. EIAl will develop aprocedure to pay reasonable compensation to the NTSBdesignated independent non-profit organization as required by 49 U.S.c. 

## S 41313(C)(11) where the nature and scope of itswork and the kind of costs to be incurred have been discussed and agreed in advance. 9.3. EIAl will coordinate with family members as to their need for American Red Cross, or, where applicable, Magen David Adorn, assistance.

6 EL AL ISRAEL AIRUNES LTD. Head office. Ben.(3urion Airport RO.B 41 70100, Israel.:9.4. EIAl will participate inthe daily coordination meetings to review daily activities, resolve problem areas, andto synchronize future family support operations and activities. 10. Filing ofthis document with NTSB and DOT 10.1. This Plan will be filed with theNTSB andthe Department ofTransportation. 10.2. EIAI's 24-hour emergency contact information

-please see paragraph 13. 11. Revisions and Code-Share Agreements 11.J. This Plan will be implemented incoordinatiqn with EIAl codeshare partners ("Partners") when necessary. EIAI's policy isthat the operating carrier will be responsible for activating and implementing its Plan. 11.1.1. Pre-response undertakings with Partners: (i) Provide 24 hour emergency contact information (ii) Provide a copy ofthis Plan 11.2.2. Incident response undertakings: (i) Assist its Partner regarding identification ofpassengers on the aircraft. (ii) Coordinate and assist with transportation offamily members to accident site. (iii) Coordinate next ofkin notification procedures.

12. Accidents Not Covered by this Plan J2.I EIAIwill consult with the NTSB and the Department of State ifitvoluntarily provides assistance to U.S. citizens inthe United States with respect to accidents outside the United States not covered by this plan involving loss oflife.

7 

### aAlISRAEL AIRUIIES LTD. Head office. Ber>Gurion Airport RO.B 41 70100, Israel. '13. Emergency Contact Information [REDACTED]

8 EL AL ISRAEL AIRUNES LTD. Head office. BerH>unon Airport ROB 41 70100. Isreel.

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