~ COZEN

\...') O'CONNOR

September 15, 2014 Mark w. Atwood

Docket Management Facility

U.S. Department of Transportation

West Building, Ground Floor

Room W12·140

1200 New Jersey Avenue, SE

Washington, DC 20590

Mr. Michael Crook

Office of Transportation Disaster Assistance

National Transportation Safety Board

490 L'Enfant Plaza East, SW

Washington, DC 20594

Re: Family Assistance Plan of Primera Air Scandinavia AlS (Docket DOT -OST·

1998-3304)

Dear Mr. Crook:

Enclosed please find the Family Assistance Plan of Primera Air Scandinavia AlS filed in

accordance with the requirements of 49 U.S.C. Section 41113, as amended by the Wendell H.

Ford Aviation Investment and Reform Act for the 21s1 Century (AIR-21) and the Vision 100-

Century of Aviation Reauthorization Act.

Additionally, please be advised that the number to reach Primera Air's operations staff

24 hours a day in the event of an emergency is REDACTED.

Please contact me if you have any questions.

Sincerely,

COZEN O'CONNOR

~~fv~tfL.S;j·

By: Mark W. Atwood

Enclosure

LEGAL\19750629\1

J 627 I Street, NW $vite 1100 Washing/on, "C 20006
Primera Air Scandinavia A/S

Plan to Address Needs of Families of Passengers

Involved in Foreign Air Carrier Accidents

The Plan below summarizes the procedures that Prirncra Air Scandinavia A/S (hereinafter

referred to as "Primcra Air" or "(he carrier") has instituted. as required by the Foreign Air Carrier

Family Assistance Act of 1996 (49 U.S.c. § 413 13). to collect passenger manifest information

and to address the needs of families of passengers involved in aviation accidents or incidents

occurring in the United Stales and involving Prirncra Air aircraft. Families of non-revenue

passengers or carrier employees on board the aircraft will receive the same treatment as families

of revenue passengers. Primera Air is a Danish passenger scheduled and charter air carrier.

l. Toll-Free Telephone Number. In case of an aircraft accident or incident that occurs within

the U.S. and involves injuries to passengers and crew members and any other persons

(hereinafter collectively referred to as "passengers") on board an uircralt operated by Primera

Air. the carrier will publicize a reliable. toll-free. direct dial telephone number. and \\ ill provide

suitably trained staff, either employees of the company, or of independent contractors. to handle

culls from the families of all passengers on board the Primcra Air aircratt.

The toll-free number will be provided to the DOT, the NTSB and the organization designated tor

an accident or incident under 49 U.S.c. *1136(a)(2) which is expected to he the American Red

Cross. The number will also be released to the news media. local lire departments. and thc

relevant local airport authority if the accident or incident happens on or near an airport where the

aircraft is taking oil' or landing. The toll-free number will be provided to these groups as soon as

the carrier has confirmed 111411 one or its aircraft was involved in an accident or incident. /\11

information provided to the media will include a request th•.it any report on the accident include

the carrier's toll-free number.

All U.S. stations used by Primera Air will be notified of an aircraft accident or incident requiring

activation of this plan. These stations will contact their local uirport authority and provide a

telephone number where Station Managers may be contacted in the event that families of victims

and/or survivors require assistance at airports other than the origin or destination airports of the

aircraft involved.

In the event that Primcra Air is carrying employees or contract agents of the chartering entity.

that entity will he contacted and provided the toll-free number. In the event that the carrier is

operating sub-service lor another air carrier. Primcra Air will coordinate with that carrier 10

determine which loll-free number should be released for additional information.

2. Notification of Families. Following an aircralt accident or incident in the U .S.. families of

the passengers will he notified as rapidly as possible. in person if possible. by Primcra Air's

Emergency Response Manager or other suitably traim ..xl individuals employed by the carrier. or

subcontracted emergency service. Contact names, addresses and telephone numbers \\ ill be

provided by Primcra Air to the American Red Cross. Notification to families will not be delayed
pending verification ofthe entire crew list or passenger manitc-,t. I his process wil! be carried

out before providing any public notice ol'thc names of the victims, In the event thai contact

cannot be made with the family, Prirncru Air will request assistance lrorn the orgnnization

designated lor (he accident under § 1136(a)(2). In the CVC111lhat contact cannot be made within a

reasonable period, the list or passengers may be made public at the carrier's discretion.

3. Notification of Propcrty Owners. III the case of an accident that results in significant

damage to a manmadc structure or other property on the ground that is not government-owned.

the air carrier will promptly provide notice. in writing. to the extent practicable. directly to the

owner ol'thc structure or other property about liability lor an) property damage and means for

obtaining compensation.

At a minimum. the written notice shall advise an owner (I) to contact the insurer of the property

as the authoritative source It)!' information about coverage and compensation: (2) to not rely 011

unofficial information offered by air carrier representatives about compensation by the air carrier

for accident-site property damage: and (3) to obtain photographic or other detailed evidence of

property damage as soon as possible after the accident consistent w ith the restrictions 011 access

to the accident site .

-l. List of Pnsscngers. On flights requiring the carriage of U.S. citizen 0/' permanent resident

passengers to. trom, or within the U.S.. the charterer will be required 10 supply to Primcra Air's

Operations Department full details of the passengers to be carried on the Hight. including the

passengers full names and contact details of their next of kin. l .S. citizen or permanent resident

passengers will be refused carriage if this information is not provided.

For the carriage of non-U.S. citizen or permanent resident passengers. the charterer will be

required to supply the full names of any such passengers to be carried 011 board a Primcra Air

aircraft. The list will be cross-checked as passengers on board the aircrult. The carrier's

Operations Department must be notified of any changes to the previous information supplied.

The carrier will have on me names and contact information ('11 any Prirnera Air employees or

agents who arc carried aboard the aircraft.

In the event or an aircraft accident or incident. the full passenger details will be made available to

the Director of Family Support Services designated for the accident under § 1136(41)( l ) of the

Act and. in the case of Ll.S. citizens or permanent residents, to the American Red Cross.

5. Consultntion Regarding Disposition of Rem;lins and Effects. Primera Air will consult with

families of passengers cone crning the disposition ofthe passengers' remains anti personal effects

that are under control of the currier. Wishes or the families \\ ill be honored as much us possible.

6. Return of Possessions. If requested by the family. an) of the passengers' possessions and or

personal effects under the control or Prirncra Air will be returned to the families unless the

possession is needed for the accident inv cstigaiion or all) criminal investigation.

7. V"claimed Possessions Retained. An) of the passengers' unclaimed possessions and. or
personal enC!.:IS will be retained by Primcra Air for a period of eighteen (18) months after the

date of the accident or incident.

8. Monuments. Primcra Air will consult with the family of each passenger about the

construction by Prirncra Air of any monument to the passengers buill in the United Slates.

including any inscription on the monument

9. E<lullI Trcntmcnt of Pusscngcrs. Prirnera Air will provide equal treatment \0 the families or

all passengers. regardless of citizenship or class of service. to the extent permitted by applicable

law.

10. Scn'icc ~lmlAssistnncc (0 families of Victims. Primcru Ail' will work with the NTSB or

any organization designated under*I I36{a)(2) of the Act on an on-going basis to ensure 11M

families or nil passengers receive an appropriate level of services and assistance following an

accident or incident involving Primcra Air aircraft.

J 1. Compensation (0 Ser\'icc Organizations. Primcra Air will provide reasonable

compensation to any organization designated under § 1136(<'1)(2) of the Act lor scrv ices provided

by the organivation on bchal r of (he carrier. For expenses related to implementing this plan. the

organization designated under § ) 136(a)(2) of the Act shall obtain invoices or other records for

all outside scrv ices and/or materials arranged on behalf or Primera Air.

12. Travel nod Caire Expenses. Primcra Air will provide reasonable accommodation and

transportation for the families or passengers who \\ ish to trav cl 10 the accident site. t 'pon

request. the carder \\ ill work with the responsible authorities to arrange family visits to the

accident site 01' to the hospiraks). unless access to the site is limited by terrain. biohazard and/or

hazardous materials concerns. security measures. or other unforeseen conditions.

13. Access to NTSn Proceedings. In the case of an accident in which the National

Transportation Safety Board conducts a public hearing or comparable proceeding at a location

greater than SO miles from the accident site. the Primcra Air \\ iII ensure that the proceeding is

made available simultaneously by electronic means :.11 a location open to the public at both the

origin city and destination city of the currier's flight if that city is located in the United suacs.

I-I. Trnining. Primcra Air has trained personnel to meet the needs or survivors and family

members following an accident. When an agent of the airline is expected to provide assistance

to passengers .1I1d families of passengers following an accident. Primera Air will ensure that the

agent has been provided with adequate training,

15. Consult~ltion Concerning Assistance to United Stntes Citizens. Primcra Air will. where it

volunteers assistance to t 'nitcd States citizens within the United Stales with respect 10 'In aircraft

accident outside the t 'nitcd States inv olving a major loss of lite. consult with the National

Transportation Safety Board and the Department of Slate on provision of assistance.

16. Resources for PI••n. Primeru Air \\ ill ensure that sufficient resources arc committed to carry

out this plan in the event of an accident or incident im olv ing a Primera Air aircraft.

I I (1/\1 I<)71(,~01l