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Adult Protective Services (APS) Operational Plan: Connecticut

2021-2024

State/Territory/District Connecticut

Contact Dorian Long

Budget Allocation $2,897,320

Timeline AMERICAN RESCUE PLAN ACT (ARPA) OF 2021- Grant 1 

August 2021 – September 2023 $937,381

 

AMERICAN RESCUE PLAN ACT OF 2021 - Proposed Grant 2 

August 2022 – September 2024 $1,022,558 (Covid amt) + $937,381 (ARPA 1 amt) = $1,959,939

Vision 2025 We envision a Connecticut where all people 60 years and older are healthy, secure, and thriving.

Mission Statement The State of Connecticut, Department of Social Services’ (the “Department”) Protective Services for the 

Elderly Program (Protective Services) is designed to safeguard people 60 years and older from physical, 

mental and emotional abuse, neglect, abandonment, and /or financial abuse and exploitation.

Guiding Principles / Core Values • Pride in Public Service

• Excellence and Integrity

• Compassion and Empathy

• Equity and Inclusion

• Racial Justice

• Collaboration and Communication

• Learning and Innovation
Connecticut APS Operational Plan Page 2

Goals for Program Improvement

Connecticut strives to continually improve its Protective Services program to deliver services in 

a manner that:

• Recognizes that clients’ interests, consent, and privacy are paramount in safety planning 

and service delivery.

• Is Informed and strengthened by best practices

• Has resources for clients and tools for staff that foster and promote efficient and quality 

service delivery

• Affords staff opportunities to enhance their skills

• Collects, reviews and analyzes data to inform decision making and practice 

• Fosters strong internal and external partnerships
Connecticut APS Operational Plan Page 3 

Targeted Improvement Projects

Based on stakeholder feedback, the following areas have been targeted for improvement and 

enhancement for this planning cycle:

• Emergency shelter options for elders impacted by domestic violence.

• Improvements to or enhancements of existing Protective Services processes

• Support for remote work

• Data collection and reporting at the case worker and statewide levels

• Community outreach

• Staff training on evidence collection

• Effective Implementation of the Operational Plan

• Access and Quality of Assessment

• Infrastructure to Support Program Development 

• Protective Services Partnerships and Stakeholders through Protective Services Summits

• Interface Technology to reduce administrative tasks
Connecticut APS Operational Plan Page 4

Purpose/Need

s to be filled 

by ARPA 

Funds

Inputs (Resources 

Deployed)

Activities Outputs from 

Investment

Short-Term Outcomes Long-Term Outcomes

ARPA 1

Enhance 

Emergency 

shelter 

options for 

elders 

impacted by 

domestic 

violence.

$75,000 ARPA 1 

Project 1

Emergency Shelter

Expand shelter 

options and case 

management 

supports for elders 

impacted by 

domestic violence.

Shelter Option 

available

Potential partners for 

emergency shelter 

identified and under 

contract

Support available for 

vulnerable elders in emergency 

situations

Improving or 

enhance

existing 

Protective 

Services

processes

$517,381

Vendors/Hiring

-Accounting

-SDM

-Data analytics

-Case 

management 

system

ARPA 1 

Project 2

• Process 

Improvements

• Procure forensic 

accounting 

services 

• implement 

structured 

decision-making 

• Forensic 

investigation 

services 

available

• Structured 

Decision-Making

tools in place

• Data analytics 

package in place

• Protective 

Services Data 

SOW/Hiring Completed 

for Forensic Accounting 

Services

Data analytics package 

framework developed 

Draft Protective 

Services Dashboard

Developed

Vulnerable Adults continue to 

benefit from Protective 

Services support due to 

increased efficiency of the 

program
Connecticut APS Operational Plan Page 5 

Purpose/Need

s to be filled 

by ARPA 

Funds

Inputs (Resources 

Deployed)

Activities Outputs from 

Investment

Short-Term Outcomes Long-Term Outcomes

tools and 

protocols 

• enhancements to 

the Protective 

Services quality 

assurance 

infrastructure. 

• data analytic 

packages and 

visualization 

• Protective Services

Case Management 

System Upgrade: 

prompting, and 

alerts

Dashboard, 

including GIS

Support 

remote work

$15,000 ARPA 1 

Project 3 

• Remote Work

• Enhance and 

maximize 

SharePoint 

environment 

Software 

improvements in 

place 

SharePoint environment 

updated

Advanced options in MS 

Teams available

Vulnerable Adults continue to 

benefit from Protective 

Services support during the 

Covid Pandemic

Workers are safer in the field
Connecticut APS Operational Plan Page 6 

Purpose/Need

s to be filled 

by ARPA 

Funds

Inputs (Resources 

Deployed)

Activities Outputs from 

Investment

Short-Term Outcomes Long-Term Outcomes

• Expand access to 

advanced options 

in MS Teams 

• Secure Safety 

Software

Improve data 

collection and 

reporting at 

the case 

worker and 

statewide 

levels

$125,000

Hire or contract

IT Staff

ARPA 1 

Project 4 

• NAMRS Data

Through 

hire/contract, 

identify an entity 

Modified SOW 

Contract Liaison

Better reporting 

for NAMRS

SOW Modification

Initial Planning

Documentation 

Training and supporting 

curriculum to support 

development and 

implementation of the new 

case management system to 

better support vulnerable 

elders

Enhance 

community 

outreach

$30,000

In-Kind Social 

Work Staff,

Agency 

Communications 

Staff, NAPSA and 

sub-contractors

ARPA 1 

Project 5 

Community 

Outreach 

Estimated cost is 

$20,000.

Media and social 

media, campaign 

costs related to 

Print, electronic 

and video 

outreach materials

Preliminary documents 

and materials for review

Increase in venues and formats 

to disseminate the information 

regarding abuse, neglect and 

exploitation.
Connecticut APS Operational Plan Page 7 

Purpose/Need

s to be filled 

by ARPA 

Funds

Inputs (Resources 

Deployed)

Activities Outputs from 

Investment

Short-Term Outcomes Long-Term Outcomes

fraud/scam 

outreach, 

Staff training 

on evidence 

collection

$125,000 ARPA 1 

Project 6

Staff Training

• Staff training on 

evidence

collection related 

to injuries

• Training on use of 

cameras/camera 

phone software to 

support evidence 

collection, 

including the cost 

of cameras/

camera phone 

software

• Training on safety 

awareness and use 

of technology to 

support worker 

safety (e.g., geoTraining sessions 

held

Cameras/camera 

phone software

purchased

Staff has received 

training on evidence 

collection

Better use of tools like 

phone cameras 

Vulnerable elders benefit from 

better protection due to 

proper evidence collection and 

processing
Connecticut APS Operational Plan Page 8 

Purpose/Need

s to be filled 

by ARPA 

Funds

Inputs (Resources 

Deployed)

Activities Outputs from 

Investment

Short-Term Outcomes Long-Term Outcomes

location/” panic

button”)

Effectively 

Implement the 

Operational 

Plan

$50,000

In-kind and 

contractor 

support

ARPA 1 

Project 7

Operational Plan

pre-work, 

implementation and 

tracking

Stakeholder 

Sessions Held

Tracking 

mechanisms 

implemented 

Clear path to program 

improvement is mapped

Program Improvements are 

implemented, and progress 

tracked efficiently.

Program Improvements 

support better client 

outcomes.

ARPA 2

Enhance the 

Access to and 

Quality of 

Assessment

$100,000

In-kind and 

contractor 

support

ARPA 2 

Project 1

Structured 

assessmentsevidence informed 

assessments to 

support decisionmaking.

Review of 

assessment 

options

Modules of change 

identified

Updated assessment tools 

implemented.

Efficiencies in decision making.

Consistent and more positive 

outcomes for clients. 

Foster 

Infrastructure 

to Support 

Program 

Development

$325,000

In-kind, 

contractor, IT 

Providers

ARPA 2 

Project 2

Program 

Development 

Support

Contracts and 

Service 

Agreements

Expedited tracking and 

implementation of 

program improvements.

More efficient program 

functioning and positive 

outcomes for clients.
Connecticut APS Operational Plan Page 9 

Purpose/Need

s to be filled 

by ARPA 

Funds

Inputs (Resources 

Deployed)

Activities Outputs from 

Investment

Short-Term Outcomes Long-Term Outcomes

Efficient 

management of 

technology and 

infrastructure 

projects

Improve 

Protective 

Services

Partnerships 

and 

Stakeholders 

through

Protective 

Services

Summits

$300,000

Contractors, Inkind staff

ARPA 2 

Project 3 

Protective Services

Summits

Conferences 

developed and held

Possible World Elder 

Abuse theme

Annual 

Conferences 

Topics, speakers and 

venues identified

A forum for the Aging Network 

to connect with Protective 

Services staff.

Promote 

efficiency and 

relieve staff 

administrative 

burden 

through 

interface 

technology

$150,000

3rd Party app to 

add into 

Salesforce

ARPA 2 

Project 4

Interface 

Technology 

Develop Payment 

Authorization via

Service 

Authorization 

Payment Interface

Vendor identified Implemented and make 

casework more efficient as 

Protective Services staff spend 

less time tracking payments 

and more time helping elders
Connecticut APS Operational Plan Page 10

Purpose/Need

s to be filled 

by ARPA 

Funds

Inputs (Resources 

Deployed)

Activities Outputs from 

Investment

Short-Term Outcomes Long-Term Outcomes

add on product to 

Salesforce

Continue to 

develop and 

implement 

improvements 

to or 

enhancements 

of existing 

Protective 

Services

processes

$1,084,939 ARPA 2 

Project 5

Continuation of 

process 

improvement 

project

• Forensic 

investigation 

services 

available

• Structured 

Decision-Making 

tools in place

• Data analytics 

package in place

Forensic Accounting 

Services Implemented 

Data analytics 

framework is expanded 

and informing decisionmaking 

Protective Services

Dashboard 

implemented

Vulnerable Adults continue to 

benefit from Protective 

Services support due to 

increased efficiency of the 

program
Connecticut APS Operational Plan Page 11

Budget / Spending Plan for ARPA funds – Semi-annually for 3 to 5 years

ARPA 1- First Grant Allocation - August 2021 - September 2023

Project # Description 2022 2022 2023 2023 Total

Period 1 Period 2 Period 1 Period 2

Project 1 Emergency Shelter $18,750 $18,750 $18,750 $18,750 $ 75,000 

Project 2 Process Improvements $129,345 $129,345 $129,345 $129,346 $ 517,381 

Project 3 Remote Work $ - $7,500 $7,500 $ - $ 15,000

Project 4 NAMRS Data $ - $ - $62,500 $ 62,500 $ 125,000 

Project 5 Outreach $10,000 $6,666 $6,667 $6,667 $ 30,000 

Project 6 Staff Training $ - $41,666 $ 41,667 $ 41,667 $ 125,000

Project 7 Operational Plan Development $25,000 $8,333 $8,333 $8,334 $ 50,000 

Total $183,095.00 $212,260.00 $274,762.00 $267,264.00 $937,381

ARPA 2- Second Grant Allocation - August 2022 September 2024

Project # Description

2023 2023 2024 2024

Total

Period 1 Period 2 Period 1 Period 2

Project 1 Enhanced Assessment Capacity $50,000 $50,000 $ - $ - $ 100,000 

Project 2 Program Development Support $100,000 $75,000 $75,000 $75,000 $ 325,000 

Project 3 Protective Services Summits $ - $100,000 $100,000 $100,000 $ 300,000 

Project 4 Interface Technology $ - $150,000 $ - $ - $ 150,000 

Project 5 Process Improvement Continuation $271,234 $271,235 $271,235 $271,235 $ 1,084,939 

Total $421,234 $646,235 $446,235 $446,235 $ 1,959,939 
Connecticut APS Operational Plan Page 12

Summary of ARPA 1 + ARPA 2 Expense

2022 

Period 1

Expense

2022 

Period 2

Expense

2023 

Period 1

ARPA 1 + ARPA 2

Expense

2023 

Period 2

ARPA 1 + ARPA 2 

Expense

2024 

Period 1

ARPA 2 

Expense

2024 

Period 2

ARPA 2 

Expense

Total

ARPA 1 + ARPA 2 

Expense

Summary $183,095 $212,260 $ 695,996 $ 913,499 $ 446,235 $ 446,235 $2,897,320