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APS Program Operational Plan: Commonwealth of the Northern Mariana Islands

State/Territory/District Commonwealth of the Northern Mariana Islands

Contact Walter Manglona

Budget Allocation $266,000

Timeline AMERICAN RESCUE PLAN ACT (ARPA) OF 2021- Grant 1 ($86,060) 

August 2021 – September 2023

AMERICAN RESCUE PLAN ACT OF 2021 - Proposed Grant 2 ($179,940) 

August 2022 – September 2024

Vision 2025

The Vision clarifies what your ARPA Grant 1 Program

aspires to become and to achieve. It is designed to inspire 

by providing a picture of where the program is heading in 

3-5 years.

Note: If you are a part of a larger organization, does it 

have its own future vision? If so, you may want to adapt it 

to your own program.

To uphold the interests of our vulnerable adult population by providing protection against 

abuse, neglect, and financial exploitation through the establishment of an Adult Protective 

Service program in the Commonwealth of the Northern Mariana Islands (CNMI).
APS Program Planning Template: State/Territory/District-Specific Focus Page 2

Mission Statement

Mission and Values statements can be an effective tool 

to educate the public; state and local government 

officials; state government agencies; provider agencies; 

and service recipients as to what the Adult Protective 

Services is and how they do business.

Mission Statements answer four key questions about 

your APS Program:

• Who do we serve?

• What needs do they have that we can fulfil?

• How do we meet those needs? How do we make 

the clients' lives better?

• Does it link directly to the Vision Statement?

Note: if you are a part of a larger organization, does it 

have its Mission Statement? If so, you may want to 

adapt it for your own program.

The CNMI Adult Protective Service exists to protect vulnerable adults from abuse, neglect, and 

exploitation by investigating and providing temporary assistance until the risk is minimized and 

services are secured.
APS Program Planning Template: State/Territory/District-Specific Focus Page 3

Guiding Principles / Core Values

Guiding Principles or Core Values guide internal processes 

and client interactions for your APS Program. 

Note: if you are a part of a larger organization, does it 

have its own set of Guiding Principles or Core Values? If so, 

you may want to adapt it for this program.

RESPECT AND COMPASSION As part of our cultural identity, senior citizens are greatly 

revered in our community. Maintaining our utmost respect and compassion is a top priority. 

TEAMWORK AND COLLABORATION We understand the importance of working together for a 

common goal and acknowledge that good communication is key to success. Our team works 

openly and collaboratively to ensure accountability and best practices for the program. 

EXCELLENCE We strive to provide top-notch services to our older adult population by using

priority-focused, data-informed practices, providing professional development opportunities 

for our staff, and routine evaluations for program effectiveness.
APS Program Planning Template: State/Territory/District-Specific Focus Page 4

Goals for Program Improvement

These are goals to be obtained in order to move your APS 

program from current practices to your Vision.

Now that you have new funds targeted for your work with APS, 

what can be enhanced or improved in your current program? 

These goals must meet the APS Formula Grant requirements. It 

is recommended these goals become SMART goals (specific, 

measurable, actionable, and timely).

Using the results of your Environmental Scan, identify key 

issues that need to be addressed during this planning cycle. 

These are goals to move your APS Program from current 

practices to your Vision #1.

1. Work with CNMI Legislature to establish an Adult Protective Service in the CNMI, 

under the Department of Community and Cultural Affairs, Office on Aging. 

2. Development of CNMI APS Program Policies and Procedures.

3. Hire APS Personnel for each of the 3 islands (Saipan, Rota, Tinian).

4. Training of APS Personnel and current CNMI Office on Aging staff.

5. Educate older adults and community about APS program and the signs of elder 

abuse, neglect, and exploitation, as well as how to report suspected cases. 
APS Program Planning Template: State/Territory/District-Specific Focus Page 5

Targeted Improvement Projects

Using the results of your Environmental Scan and PESTEL, 

describe the targeted improvements and enhancements 

needed for this planning cycle. 

Your improvements should be concrete, measurable, and 

complete.

WHY is this improvement needed? 

What Purpose or NEED will it fill? 

What RESOURCES will be used? 

What ACTIVITIES will it entail? 

What are the direct OUTPUTS of the activities? What are the 

intended results and how will clients benefit?

See example on next page.
APS Program Planning Template: State/Territory/District-Specific Focus Page 6

EXAMPLE: Illustrate targeted improvements using a Logic Model Framework

Purpose/Needs to 

be filled by ARPA 

Funds

Inputs (Resources 

Deployed)

Activities Outputs from Investment Short-Term 

Outcomes

Long-Term Outcomes

Based on the 

results of your 

Environmental Scan 

and PESTEL, what 

needs of your APS 

Program will be 

served by the ARPA 

funds?

Should be a clear 

“connection” with 

the Environmental 

Scan items.

People, financial, 

organizational, or 

community resources

Directed toward doing 

the activity.

Improvement

Projects 

Identify the 

“What” for each 

targeted 

improvement, 

with enough 

context and 

information to 

explain.

Direct products of 

program activities. 

May include types, levels, 

and targets of services to be 

delivered by the program. 

Examples include number of 

people served, 

number of events 

held, and number of units 

of service provided.

Specific changes 

in behavior,

knowledge, skills, 

status, or level of 

functioning in 1 year.

Internal Benefits.

Specific changes in 

behavior, knowledge, 

skills, status, or level 

of functioning. 

Long-Term outcomes should be 

achievable within the 2-to-5-year 

timeframe of grants.

Benefits to your Clients.

Lack of public trust 

and inadequate 

staffing to provide 

for APS Saipan, 

Tinian, and Rota.

$75k for personnel 

cost.

Project 1

ARPA2

Hire 3 APS staff to 

carry out the 

program in 

Saipan, Tinian, 

and Rota.

APS staff will serve as point of 

contact for APS related cases on 

each of the 3 islands. 

Staff will spend 100% of time on 

APS related duties. 

Program 

establishment and 

designated point of 

contact. 

Public trust in APS Program is 

established.
APS Program Planning Template: State/Territory/District-Specific Focus Page 7

Provide adequate 

transportation for 

APS services.

$95k investment in 2 

mid-sized vehicles to 

include maintenance 

fees.

Project 2

ARPA1 & ARPA2

Purchase 2 

vehicles for APS 

program for 

Saipan and Rota. 

Prompt and reliable case 

investigation. 

Vehicle will be used for APS 

100% of the time. 

A vehicle is 

purchased and 

assigned to each 

island for APS use.

APS investigators are quick to 

respond to cases. 

Public perception is positive. 

Protect staff from 

exposure to Covid19. 

$13,447 to purchase 

personal protective 

equipment and 

cleaning material for 

office use. 

Project 3

ARPA1 & ARPA2

Protect staff from 

Covid infections 

in the field. 

Staff will use PPE 100% of the 

time while meeting with clients.

Staff are aware of 

how to properly use 

PPE and use it all the 

time. 

No Covid-19 infections spread 

through APS interactions with 

clients.

Educate clients and 

community about 

the APS program 

and elder abuse, 

neglect, and 

exploitation 

awareness.

$41,500 for printing 

and advertising, 

communication, and 

supplies. 

Project 4

ARPA1 & ARPA2

Promotion of APS 

program and 

Elder Abuse, 

Neglect, and 

Exploitation 

Awareness 

through 

informational 

brochures and 

pamphlets, and 

online/radio 

commercials. 

Increased promotional 

campaign for APS and elder 

abuse, neglect and exploitation. 

Web-based commercials will 

appear on Office on Aging 

website, pamphlets and 

brochures will be available at all 

3 senior centers, and radio 

commercials will be 

broadcasted quarterly. 

Informational 

material available on 

all 3 islands and 

online.

Increased community awareness 

of APS programs and services. 

Training for APS 

and OoA staff

$15k for training 

related expenses and 

purchase of computer 

technology. 

Project 5

ARPA1 & ARPA2

Staff training 1x per quarter for 

all 3 islands. 

Staff confidence in 

their duties. 

Effective 

Decreased cases relating to elder 

abuse, neglect, and exploitation. 
APS Program Planning Template: State/Territory/District-Specific Focus Page 8

Provide ongoing 

training for staff 

on elder abuse, 

neglect and 

exploitation and 

other APS related 

topics. 

investigation and 

monitoring of cases. 

Budget / Spending Plan for ARPA funds – Semi-annually for 3 to 5 years

Budget/Spending Plan will be used to enhance, improve, and expand the ability of APS workers to investigate allegations of abuse, neglect, and 

exploitation. Be sure to use separate line items for each major improvement project.

Operational Plan Submission due by January 31, 2022.

ARPA 1- First Grant Allocation - August 2021 - September 2023

Description 2022 

Period 1

2022 

Period 2

2023 

Period 1

2023 

Period 2 Total

Project 1 APS Personnel $0 $0 $0 $0 $0

Project 2

APS Vehicles 

Fuel & Lubrication

Repairs & 

Maintenance

$30,000

$10,000

$10,000

$0

$0

$0

$0

$0

$0

$0

$0

$0 $50,000

Project 3 PPE Equipment $0 1,116 $0 $0 $1,116

Project 4

Education & 

Awareness 

Campaign

(Printing)

Communications

Office Supplies

$2,500

$10,000

$9,000

$0

$0

$0

$0

$0

$0

$0

$0

$0 $21,500

Project 5

Training (Elder 

Abuse, Neglect, 

Exploitation, etc.) $5,000 $0 $0 $0 $5,000
APS Program Planning Template: State/Territory/District-Specific Focus Page 9

Purchase of 

computer 

technology (iPads, 

laptops, 

cellphones)

Other

Utilities

Indirect Costs

$500

$7,944

$0

$0

$0

$0

$0

$0 $8,444

Total $84,944 $1,116 $0 $0 $86,060

ARPA 2- Second Grant Allocation - August 2022 September 2024

Description

2023 Period

1 2023 Period 2

2024 

Period 1

2024 

Period 2 Total

Project 1 APS Personnel $37,500 $37,500 $0 $0 $75,000

Project 2

APS Vehicles

Fuel & Lubrication

Repairs & Maintenance

$30,000

$10,000

$5,000

$0

$0

$0

$0

$0

$0

$0

$0

$0 $45,000

Project 3 PPE Equipment $12,331 $0 $0 $0 $12,331

Project 4

Education & Awareness 

Campaign

(Printing/Advertisements)

Communications

$2,500

$10,000

$2,500

$0

$2,500

$0

$2,500

$0 $20,000

Project 5

Training (Elder Abuse, 

Neglect, Exploitation, etc.) $2,500 $2,500 $2,500 $2,500 $10,000

Other

Utilities

Indirect Costs

$1,000

$16,609

$0

$0

$0

$0

$0

$0 $17,609

Total $127,440 $42,500 $5,000 $5,000 $179,940

Summary of ARPA 1 + ARPA 2 Expense

2022 Period 2022 Period 2023 Period 2023 Period 2024 Period 2024 Period Total
APS Program Planning Template: State/Territory/District-Specific Focus Page 10

1 2 1 2 1 2

Summary $84,944 $1,116 $127,440 $42,500 $5,000 $5,000 $266,000

Categories may include:

• Development Operational Plan 

• Staffing (include FTE or Consulting Agreements)

• Training

• Technology Upgrade 

• Equipment

• Administrative Costs

• Transportation

• Wrap-around services