The Role of Transportation in 

Cross-Sector Collaborations Designed to 

Improve Housing Stability

February 27, 2023

Webinar
Welcome

This webinar is hosted by the

Housing and Services Resource Center (HSRC)

Facilitator

Lori Gerhard, Director, Office for Interagency 

Innovations, Administration for Community Living (ACL)

2
Agenda

• Welcome and Housekeeping

• Poll Question

• The Intersectionality of Housing Stability and Transportation

• Featured Partnerships: 

▪ Arizona’s Mountain Line and Flagstaff Shelter Services

▪ King City, California

• Online Transportation Database LIVE Demo

• Q&A

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Instructions for Zoom

Audio Options

• Use your computer speakers, OR dial in 

using the phone number in your 

registration email.

• All participants are muted.

Questions and Comments

• Please use chat to talk to fellow attendees 

or answer questions when prompted.

• Use the Q&A feature to submit a question.

Or, send your question or comment via email 

to HSRC@ACL.HHS.GOV

This event is being 

recorded.

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Poll

How would you describe your group/ 

organization’s current role in providing 

transportation support to increase access to 

community and health services and ensure 

housing stability?

5

• Provide direct transportation support. 

• Partner with transportation provider.

• Do not currently provide support but may in future.

• Not applicable.
Housing and Services Resource Center.

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Poll Results 

Chat: 

Your Agency + Name of 

Transportation Partner

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The Intersectionality of 

Housing Stability and Transportation

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Federal Partners

• Danielle Nelson, Senior Transportation Analyst, 

U.S. Dept. of Transportation (DOT)

• David Gonzalez Rice, Policy Advisor, Office of 

the Secretary, U.S. Dept. of Housing and Urban 

Development (HUD)

• Erica McFadden, Director, Office of Independent 

Living Programs, Administration on Community 

Living (ACL)

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Featured Partnership: 

Mountain Line and Flagstaff Shelter 

Flagstaff, Arizona

Estella Hollander, TDM-CP

Mobility Planner

Mountain Line

ehollander@mountainline.az.gov

Holly Creager

Director of Programs

Flagstaff Shelter Services

holly@flagshelter.org

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Pilot Area – Huntington & 

Industrial Corridor

• Identified transit gap

• Home to 10+ human services/clinics

• Challenges for fixed route

• Physical barriers to access nearby transit

• Railroad tracks

• I-40

• Lack of sidewalks/crossings

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Process for Inclusive Planning

• Defining roles and responsibilities

• Steering Committee

• 14 members

• 50% older adults and/or person with 

disability

• Partner Agencies

• Outlining components of planning and 

implementing a pilot service

• Defining critical path items – decision points

• Defining the best way to get questions 

answered

• How are you going to make decisions as a 

group

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Outcomes

• Over 1,600 trips in 15 months

• Overall rider satisfaction: 4.75 out of 5

• 63% of riders are older adult and/or person with 

disability

• Percentage of trips from Flagstaff Shelter Services to:

• Walmart: 25%

• Medical Care/Services: 16%

• Connection Center: 28%

• Housing Authority: 5%

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Sandra Walsh

“I am 86 years old, and I go to Walmart to get 1 – 2 

weeks worth of groceries. It is very difficult for me to 

maneuver my cart on the regular bus. I love the “$1 

bus.” It is easier to get my cart on there since there is 

more room and the driver puts the lift down for me.

“The people on there are also very friendly and the 

drivers are wonderful. I applied for paratransit, but did 

not qualify, since I can still use the bus.”

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Featured Partnership: 

King City, CA

Doreen Liberto, AICP 

Community Development Director

King City, CA 

kingcity.com

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King City: Regional Demographics

Population (2021): 13,443

Size: 3.9 square miles

1 in 6 people living below 

poverty line (2020)

Demographics

88% Hispanic

9% White

3% Other

Median Income (2021)

USA: $70,784

California: $84,097

Monterey County: 

$90,100

King City: $59,712

Persons per Household

USA: 2.60

California: 2.96

Monterey County: 3.24

King City: 4.15
Transportation and Housing

Monarch Inn - Senior Affordable Housing

Project Type: Mixed-Use/Senior Affordable 

Residential/Commercial

Units: 42 Senior Affordable Rental Units

Funding: Private and Various Grants
King Station Multimodal Transit Station – A Collaborative Process
Collaboration Process

Start Early, 

Define the 

Project and 

Identify 

Stakeholders.

Build Strong 

Leadership and 

Communication 

Processes.

Identify Ways to 

Incorporate the 

Project Into Local, 

Regional, State, 

National Plans.

Identify Funding 

Sources and 

Apply for Them.

Keep 

Communication 

Going and 

Expand 

Stakeholders.

DON’T GIVE UP!
Featured Partnerships Panelists

Estella Hollander, TDM-CP

Mobility Planner

Mountain Line

ehollander@mountainline.az.gov

Holly Creager,

Director of Programs

Flagstaff Shelter Services

holly@flagshelter.org

Doreen Liberto, AICP

Community Development Director

King City, CA 

dliberto@kingcity.com

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Chat: 

What is the biggest success 

your state has had in 

developing cross-sector 

collaborations that include 

transportation?

21
National Center for Mobility Management 

Community Transportation Database

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FTA’s Technical Assistance Network (slide 1 of 3)

•NADTC: Focus on supporting older adults, 

people with disabilities, and caregivers.

•Contacts: Carrie Diamond and Virginia Dize, 

nadtc.org

NCMM: Promoting customer-centered mobility 

strategies that advance good health, economic 

vitality, self-sufficiency, and community (SDOH).

Contact: Amy Conrick, nc4mm.org

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FTA’s Technical Assistance Network (slide 2 of 3)

•N-CATT: Helping small-urban, rural, and tribal 

transit operators understand technology tools. 

•Contact: Andrew Carpenter, n-catt.org

NRTAP: Addressing the training and technical 

assistance needs of rural and tribal transit 

agencies across the country and supporting 

state RTAPs.

Contact: Robin Phillips, nationalrtap.org

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FTA’s Technical Assistance Network (slide 3 of 3)

SUMC: Working to achieve equitable, affordable, and 

environmentally sound mobility across the US through 

the efficient sharing of transportation assets. 

Contact: Albert Benedict, sharedusemobilitycenter.org

TWC: Helping urban, suburban, tribal, and rural public 

transportation entities recruit, hire, train, and retain 

the diverse workforce needed now and in the future. 

Contact: Jack Clark, transitworkforce.org

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Panel Discussion 

Q&A
Additional Resources

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HSRC Website

Homepage: acl.gov/HousingAndServices

Supportive Services (including transportation):

acl.gov/HousingAndServices/Access 28
Upcoming HSRC Webinars

April 18th

Cross-Sector Partnerships to Reduce 

Homelessness for Older Adults and 

People with Disabilities

All webinar registrants will receive the registration link via email.

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Please email us at hsrc@acl.hhs.gov

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Acknowledgment

This presentation was supported by the U.S. Administration for 

Community Living through a contract with Mission Analytics Group, Inc. 

(Contract number HHSP233201500060I) which subcontracted the work 

to USAging. The views expressed do not necessarily represent the 

positions or policies of the Administration for Community Living / 

Department of Health and Human Services.