APS Program Operational Plan: Illinois

State/Territory/District Illinois

Contact Dana Wilkerson

Budget Allocation $9,418,885

Timeline AMERICAN RESCUE PLAN ACT (ARPA) OF 2021- Grant 1

August 2021 – September 2023

$3, 047,328

AMERICAN RESCUE PLAN ACT OF 2021 - Proposed Grant 2

August 2022 – September 2024

$6,371,557

Vision 2025

The Vision clarifies what your ARPA Grant 1 Program

aspires to become and to achieve. It is designed to

inspire by providing a picture of where the program is

heading in 3-5 years.

Note: If you are a part of a larger organization, doesit 

have its own future vision? If so, you may want to

adapt it to your own program.

To be an APS program of comprehensive excellence for older adults, adults with

disabilities, and caregivers informed by our past, guided by evidence-based practice,

leading individuals to an empowered tomorrow.

Page 1
APS Program Planning Template: State/Territory/District-Specific Focus Page 2

Mission Statement

Mission and Values statements can be an effective

tool to educate the public; state and local

government officials; state government agencies;

provider agencies; and service recipients as to what

the Adult Protective Services is and how they do

business.

Mission Statements answer four key questions

about your APS Program:

• Who do we serve?

• What needs do they have that we can fulfil?

• How do we meet those needs? How do we

make the clients' lives better?

• Does it link directly to the Vision Statement?

Note: if you are a part of a larger organization, does

it have its Mission Statement? If so, you may want to 

adapt it for your own program.

Adult Protective Services for the state of Illinois exists to assure older adults, adults

with disabilities, and caregivers independently thrive, with meaning and dignity,

through comprehensive excellence in investigation and temporary assistance in the

minimization of risk for abuse, neglect, exploitation and self-neglect.
APS Program Planning Template: State/Territory/District-Specific Focus Page 3

Guiding Principles / Core Values

Guiding Principles or Core Values guide internal

processes and client interactions for your APS

Program.

Note: if you are a part of a larger organization, does it

have its own set of Guiding Principles or Core Values?

If so, you may want to adapt it for this program.

Teamwork and collaboration-unified provision of service

Evidence Based practice is used to guide service development and implementation

People first approach-Responsively meeting the client where they are

Accountability to the people served, guided by established rules

Ethics-Upholding the dignity and integrity of the profession, honoring cultural

diversity, and individual choice
APS Program Planning Template: State/Territory/District-Specific Focus Page 4

Goals for Program Improvement

These are goals to be obtained in order to move your APS

program from current practices to your Vision.

Now that you have new funds targeted for your work with

APS, what can be enhanced or improved in your current

program? These goals must meet the APS Formula Grant

requirements. It is recommended these goals become

SMART goals (specific, measurable, actionable, and

timely).

Using the results of your Environmental Scan, identify key

issues that need to be addressed during this planning

cycle.

These are goals to move your APS Program from current

practices to your Vision #1.

1. Increase the number of law enforcement Elderly Service Officers (ESOs) Illinois by

5% by September 2024 through pass through ARPA dollars to the AAAs.

2. Increase the number of IDoA staff by 2 by September 2022 manage the CARES Act

and ARPA funding and resultant projects.

3. Reduce the number vacant caseworker positions at APS provider agencies by 5%

by September 2024.
APS Program Planning Template: State/Territory/District-Specific Focus Page 5

Targeted Improvement Projects

Using the results of your Environmental Scan and PESTEL,

describe the targeted improvements and enhancements

needed for this planning cycle.

Your improvements should be concrete, measurable, and

complete.

WHY is this improvement needed?

What Purpose or NEED will it fill?

What RESOURCES will be used?

What ACTIVITIES will it entail?

What are the direct OUTPUTS of the activities? What are

the intended results and how will clients benefit?

See example on next page.

See below
APS Program Planning Template: State/Territory/District-Specific Focus Page 6

EXAMPLE: Illustrate targeted improvements using a Logic Model Framework

Purpose/Need

s to be filled

by ARPA

Funds

Inputs (Resource

s Deployed)

Activities Outputs from

Investment

Short-Term Outcomes Long-Term Outcomes

Based on the

results of your

Environmental

Scan and

PESTEL, what

needs of your

APS Program

will be served

by the ARPA

funds?

Should be a

clear

“connection”

with the

Environmental

Scan items.

People, financial,

organizational, o

r community

resources

Directed

toward doing

the activity.

Improvement

Projects

Identify the

“What” for each

targeted

improvement,

with enough

context and

information to

explain.

Direct products of

program activities.

May include

types, levels,

and targets of services

to be delivered by the

program.

Examples include num

ber of people served,

number of events

held, and number of

units

of service provided.

Specific changes

in behavior,

knowledge, skills,

status, or level of

functioning in 1 year.

Internal Benefits.

Specific changes in

behavior, knowledge,

skills, status, or level

of functioning.

Long-Term outcomes should be

achievable within the 2-to-5-year

timeframe of grants.

Benefits to your Clients.

SUA (IDoA)

does not have

enough staff

to complete

additional

work

associated

$300,000

• HR

APRA 1:

Project 1

• ARPA funds will be

processed more

efficiently, thus

providers will

receive more

timely payments.

• Improve IDoA staff

morale as extra

duties will be

covered by

additional staff

• Provide

better/more

• Grants will be properly

managed, and reports

submitted timely. Case

request forms and invoices

will be processed more

timely, thus quicker
APS Program Planning Template: State/Territory/District-Specific Focus Page 7

with ARPA

funding/projec

ts

• Central

Management

Services

• APS

appropriatio

n (budget

staff)

• IDoA APS

management

team

(Increasing IDoA

Staff)

• There will be over

80 individual

grants that IDoA

will be required to

monitor. IDoA is

required to

implement 2

projects aimed at

reducing the

impact of ANE.

These are

required in IL PA

102-0244.

responsive

technical

advisement to APS

providers as IDoA

staff have time to

complete required

duties.

reimbursement to the APS

providers.

• The prevention projects will

reduce the negative impact of

ANE/SN and improve the

quality of life for all

vulnerable adults.

The Elder

Abuse Task

Force noted a

lack of

collaboration

with APS and

communitybased

agencies. Will

work to

increase the

number of

Elderly Service

Officers and

the number of

local TRIADS

$500,000

• IDoA staff

• Area

Agencies on

Aging

• IL Attorney

General’s

Office

• APS Provider

Agencies

• IL TRIAD

• Local Law

Enforcement

Offices

ARPA 1: Project

2 (Increasing

training and

collaboration

with

communitybased agencies)

• Increase in the

number of ESOs

serving Illinois

communities

• Increase the

number of local

TRIADs

• Increased

participation with

the IL TRIAD

Develop a grant

process with

deliverables for the

AAAs

• AAAs will develop a

community specific approach

that addresses barriers to

increasing the number of

ESOs and TRIADs

• AAAs will develop specific

approaches to help engage

older adults in the

community with their local

TRIAD
APS Program Planning Template: State/Territory/District-Specific Focus Page 8

Supervisor

work is not

currently

reimbursed by

the APS

program

$1,123,644 and

$2,750,000

• IDoA staff

(APS/Fiscal)

• APS Provider

Agencies

ARPA 1/2:

Project 3/1

(Reimbursing for

substantiation

decision

supervision)

The quality and

program adherence

will improve, which

has been greatly

impacted by COVID

with many APS

providers unable to

retain supervisors

since there is no

reimbursement for

that service

• Stabilize the

APS supervisors

in the network

• Attract new

supervisors to

the role since

there will be a

reimbursement

for the agency

and possibility

of increasing

supervisor

salaries

• Improved investigations

and a more thorough look

at the evidence, thus

more accurate

substantiation decisions

• Fewer ethical dilemmas if

there is more supervisor

oversight

• Improved client outcomes

APS workers

cannot start

billing for

services until

they are

certified (up to

3 weeks after

their first day)

$1,123,644 and

$ 2,871,560

• IDoA staff

(APS/Fiscal)

• APS Provider

Agencies

APRA 1/2:

Project 4/2

(Training period

retention and

new hire

retention

payments)

• Allow APS

providers to hire

qualified staff

even if there is not

an immediate

certification

training since they

will receive some

money prior to

billing for services

• Paying a retention

bonus to staff who

remain on the job

will stabilize the

network

• Stabilize the APS

network through

reimbursement for

a period when

workers are unable

to bill for services

• Help increase and

stabilize the

network by

providing retention

bonuses to new

staff

• Improved client outcomes if

more staff remain with the

program

• Allow more flexibility in the

network with hiring qualified

individuals prior to a

scheduled certification

training
APS Program Planning Template: State/Territory/District-Specific Focus Page 9

Implement

recommendati

ons from

program

evaluation

completed

with COVID

funding.

$749,997

• IDoA APS

managem

ent

• IDoA

Procurem

ent/Fiscal

/Training

• APS PAs

• AAAs

ARPA 2:

Project 3 (Follow

up to CARES Act

funded

evaluation)

• Determine the

best model to

provide APS in IL

• Develop a

consistent

approach that

provides fair and

unbiased services

to all parties

involved in APS

• Gain a better

understanding of

how to

collaborate and

coordinate with

community

stakeholders

Develop objectives for

addressing

weaknesses and

maximizing strengths.

• Improve client outcomes

• Staff/client

satisfaction/morale

Budget / Spending Plan for ARPA funds – Semi-annually for 3 to 5 years

Budget/Spending Plan will be used to enhance, improve, and expand the ability of APS workers to investigate allegations of abuse, neglect, and

exploitation. Be sure to use separate line items for each major improvement project.

Operational Plan Submission due by January 31, 2022.

ARPA 1- First Grant Allocation - August 2021 - September 2023

Description 2022

Period 1

2022

Period 2

2023

Period 1

2023

Period 2

Total

Project 1

Increasing

IDoA Staff 75,000 75,000 75,000 75,000 300,000
APS Program Planning Template: State/Territory/District-Specific Focus Page 10

Project 2

Increasing

training and

collaboration 0 250,000 125,000 125,000 500,000
APS Program Planning Template: State/Territory/District-Specific Focus Page 11

with

communitybased

agencies

Project 3

Reimbursing

for

substantiation

decision

supervision 280,911 280,911 280,911 280,911 1,123,644

Project 4

Training

period

retention and

new hire

retention

payments 280,921 280,921 280,921 280,921 1,123,684

Project 5

Total 636,822 886,822 761,822 761,822 3,047,328

ARPA 2- Second Grant Allocation - August 2022 September 2024

Description

2023 Period

1

2023

Period 2

2024

Period 1

2024

Period 2 Total

Project 1

Reimbursing

for

substantiation

decision

supervision 687,500 687,500 687,500 687,500 2,750,000

Project 2

Training period

retention and

new hire

retention

payments 717,890 717,890 717,890 717,890 2,871,560
APS Program Planning Template: State/Territory/District-Specific Focus Page 12

Project 3

Follow up to

CARES Act

funded

evaluation 0 125,000 312,500 312,497 749,997

Project 4

Project 5

57 1,405,390 1,530,390 1,717,890 1,717,887 6,371,557

Summary of ARPA 1 + ARPA 2 Expense

2022

Period 1

2022

Period 2

2023

Period 1

2023

Period 2

2024

Period 1

2024

Period 2 Total

Summary 575,000 907,443 2,187,833 2,312,833 1,717,890 1,717,890 9,418,889

Categories may include:

• Development Operational Plan

• Staffing (include FTE or Consulting Agreements)

• Training

• Technology Upgrade

• Equipment

• Administrative Costs

• Transportation

• Wrap-around services