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          Program and Policy Areas
          Volunteer Risk and Program Management (VRPM) Policies Volunteer Risk and Program Management (VRPM) Policies
 Program and Policy Areas
  

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                          ACL A to Z: Programs, Networks, & Focus Areas
                          Overview
                                
                
        Aging and Disability Networks
          
                                  Aging and Disability Resource Centers
                          Americans with Disabilities Act National Network
                          Area Agencies on Aging
                          Assistive Technology Network
                          Centers for Independent Living
                          Protection and Advocacy Systems
                          Senior Centers and Supportive Services for Older Adults
                          State Councils on Developmental Disabilities
                          State Units on Aging
                          University Centers for Excellence in Developmental Disabilities
                                Alzheimer’s Disease and Dementia
                                
                
        Connecting People to Services
          
                                  Aging and Disability Resource Centers Program/No Wrong Door System
                          Medicare Improvements for Patients and Providers Act
                          State Health Insurance Assistance Program
                                      
                
        Consumer Choice and Control
          
                                  Person-Centered Planning
                          Supported Decision Making
                          Transportation Research and Demonstration Program
                          Veteran Directed Care Program
                                Data Projects
                                
                
        Empowering Advocacy
          
                                  The President’s Committee for People with Intellectual Disabilities
          
                                  President’s Committee for People with Intellectual Disabilities releases 2015 Report to the President
                                Employment
                          For American Indians, Alaska Natives, and Native Hawaiians
                                
                
        Health & Wellness
          
                                  Behavioral Health
                          Brain Health
                          Chronic Disease Self-Management
                          Falls Prevention
                          Health Promotion
                          I Can Do It! (ICDI)
                          HIV/AIDS
                          Nutrition
                          Oral Health
                                Opioid Crisis
                          Program Evaluations and Reports
                                
                
        Protecting Rights and Preventing Abuse
          
                                  Elder Abuse Prevention
          
                                  Draft Voluntary Consensus Guidelines for State APS Systems
                          Elder Abuse Prevention Intervention
                          Late Life Domestic Violence
                          National Adult Maltreatment Reporting System (NAMRS)
                          National Center on Elder Abuse (Title II)
                          National Elder Abuse Incidence Study (1998)
                          Prevention of Elder Abuse, Neglect, and Exploitation (Title VII-A3)
                          State Grants to Enhance Adult Protective Services
                          The National Adult Protective Services Technical Assistance Resource Center
                                Elder Justice Coordinating Council
                          Help America Vote Act Programs
                          Legal Assistance
                                Long-Term Care Ombudsman
          
                                  LTC Ombudsman National and State Data
                                For People with Disabilities
                          Senior Medicare Patrol
                          Supporting Adult Protective Services
                                      
                
        Research and Development
          
                                  Advanced Rehabilitation Research and Training (ARRT) Program
                                Disability and Rehabilitation Research Program
          
                                  Knowledge Translation Program
                                Field-Initiated Projects Program Rehabilitation Research
                          Model Systems Program
                          NIDILRR Annual Report
                          NIDILRR External Evaluation
                          NIDILRR Performance and Evaluation
                          Rehabilitation Engineering Research Center Program
                          Rehabilitation Research and Training Center (RRTC) Program
                          Small Business Innovation Research Program
                          Switzer Research Fellowship Program
                                Retirement Planning and Pension Support
                                
                
        Support to Caregivers
          
                                  Lifespan Respite Care Program
                          National Family Caregiver Support Program
                          RAISE Family Caregiving Advisory Council
                          Supporting Grandparents Raising Grandchildren
                                      
                
        Support for People with Limb Loss, Paralysis and TBI
          
                                  Limb Loss Resource Center
                          Paralysis Resource Center
                          Traumatic Brain Injury
                                      
                
        Strengthening the Aging and Disability Networks
          
                                  Aging and Disability Evidence-Based Programs and Practices
                          Diversity & Cultural Competency
                          Duals Demonstration Ombudsman Program Technical Assistance
                          Improving Business Practices
                          Improving Quality of Services
                          National Resource Centers
                          Projects of National Significance
                          Person-Centered, Trauma-Informed Service
                                Success Stories
                          Volunteer Opportunities and Civic Engagement Senior Medicare Patrol (SMP) and the State Health Insurance Assistance Program (SHIP)
The Senior Medicare Patrol (SMP) program and State Health Insurance Assistance Program (SHIP) rely on volunteer Team Members to serve the Medicare beneficiaries within their states and territories. Without sound Team Member management policies, there are inherent risks to the SMPs and SHIPs in recruiting and using these Team Members. With that in mind, the Administration for Community Living (ACL) has developed a set of policies to assist the SMP and SHIP grantees with managing their programs. Though these policies were originally focused on volunteer Team Members only, these policies have evolved to establish and organize the structure and operation of both paid and volunteer programs within the SMP/SHIP. They describe the governing principles and values that shape and guide Team Member involvement, set expectations regarding the management of volunteer programs, delineate core expectations of SMP/SHIP Team Members, and broadly describe what Team Members may expect from the SMP/SHIP.
The purpose of these policies is to enhance the quality, effectiveness, and safety of SMP/SHIP services through the provision of guidance and direction to SMP/SHIP staff and volunteers. The VRPM policies are intended to support internal program management.
Questions on these policies can be sent to OHIC@acl.hhs.gov.
Volunteer Risk and Program Management Policies (Updated September 2016)

                    *Last modified on 07/20/2020*
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    An official website of the Administration for Community Living, an operating division of the U.S. Department of Health and Human Services.