Family Assistance Plan

Harris Aircraft Services, Inc.

Family Assistance Plan

Version 1.0

Date Published: May 1, 2014 Page 1
Family Assistance Plan

Accident Plan

Introduction

Reference: 49 U.S.CSection 41113

This section of the Harris Aircraft Services, Inc. Family Assistance Plan (FAP)is dedicated to

specifically addressing an aircraft accident. The Director of Safety is responsible for executing

the Accident Plan. The Director of Safety may designate a surrogate to carry out the elements of

the Accident Plan.

Elements of the Accident Plan

Reference: 49 U.S.CSection 41113(b)

Harris Aircraft Services, Inc. is responsible to work and coordinate rescue and recovery activities

with any organization designated to assist the accident. The following items will be carried out

after a fatal accident. (Note: a fatality of ground personnel or a fatality caused by an aircraft not

necessarily a passenger is included in this list)

1. The Director of Safety will post a toll-free number on the Harris Aircraft Services, Inc.

website for relatives and interested parties to call for information related to the

accident

2. The Director of Safety has a roster of associates to assist in handling phone calls. This list

of names and responsibilities is on form 912.

3. Passenger (revenue and nonrevenue) names are not to be given to the press or posted

on any public website until notification of relatives are complete. The Director of Safety

will prepare a list of passenger fatalities and then proceed to contact family members

once the passenger fatality is confirmed. Harris Aircraft Services, Inc. will inform family

member inquiry as to whether or not a passenger name was on the preliminary

manifest.

a. Passenger confirmation process begins with the passenger manifest. Then

confirmation of the fatality by the local official. There must be two sources of

information confirming the passenger was onboard and that passenger is a

fatality.

b. Once passenger names have been verified and a family member has been

contacted by the company Family Assist person will be posted on the company

website

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Date Published: May 1. 2014 Page 2
Family Assistance Plan

4. The Director of Safety will coordinate with the local officials as to the disposition of

passengers and their personal effects. This information will be made available to family

members of victims. (Note: Personal items will be returned to passengers unless the

artifact is needed for accident investigation.)

5. The Director of Safety will maintain control of unclaimed possessions for 18 months. At

the end of the 18 month period the Director of Safety will coordinate with the FAAand

NTSBofficials as to the disposition of the items.

6. The Director of Safety will coordinate efforts to assist the family of a passenger in

traveling to the location of the accident and provide hotel accommodations.

7. If damage is made to a structure the On-Site Coordinator will:

a. Provide written notice to the owner to contact the insurer of the structure and

not to rely on unofficial information.

b. Provide photographic evidence of the property and damage.

Public Hearing

In the case of an accident in which the National Transportation Safety Board conducts a public

hearing or comparable proceeding at a location greater than 80 miles from the accident, Harris

Aircraft Services, Inc. will ensure that the proceeding is made available simultaneously by

electronic means at a location open to the public at both the origin city and the destination city

of the air carriers flight if that city is located in the United States

Monument

If a monument is to be constructed regarding the accident each (immediate) family member of a

passenger will be consulted about construction by the air carrier of any monument to the

passengers, including any inscription on the monument.

Emergency Response Plan

The following Emergency Response Plan is incorporated into and is an integral part of the Family

Assistance Plan.

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Date Published: May 1, 2014 Page 3
Family Assistance Plan

1/you witness an accident immediately call 911

If you are told there has been an ACCIDENTor an aircraft is OVERDUE,immediately contact:

• Scott Harris

• Mark Hackett

If unable to reach Scott Harris or Mark Hackett and there is an ACCIDENTor an aircraft is

OVERDUE:

• Sitka Flight Service Station:

--------------------------------

Tell them which aircraft (N200SJ, N38KC, N60TF, and N6590E), last known location of the

aircraft and/or the route you expected the aircraft to fly and all other pertinent information.

ABSOLUTELY no comments to the press or public.

All Inquires will be forwarded to Scott Harris or Mark Hackett.

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Date Published: May 1,2014 Page 4