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# 

# Prioritizing Clients

Demand for nutrition services often exceeds the resources available. One way that nutrition programs can work to address this is through prioritization — ensuring that those in the greatest need of limited services will receive them. Programs can use a variety of tools and resources to help them to identify and prioritize clients.

 

## Quick Guides

                    - Voice of Customer: Steps for Conducting Online Feedback Surveys — SCORE step-by-step plan to help  you gain customer feedback through surveys
                    - Basic Tips for Creating Surveys  — Tips to build effective and simple surveys for participants
                    - Senior Nutrition Program Quick Guide to Prioritizing Participants  — Considerations  and next steps for prioritization
                    - Triage Guidelines for Food and Meal Needs — Guidelines from the University of Maryland for handling requests for services

##  Guides

                    - Kupuna Wellness Center Congregate Dining Program Handbook  — Congregate dining program participant handbook
                    - Senior Nutrition Program Meal Services Elements for Sustainability: Guide to Prioritizing Clients  — Understand the importance of tools and relationships to meet the growing needs of clients

##  Tools & Toolkits

                    - Senior Nutrition Program Survey  — Survey to receive feedback on your senior nutrition program
                    - Enhanced DETERMINE Checklist  — Tool from GWaar for assessing nutritional risk
                    - Expanded Food Security Screener  — Prioritization tool from the University of Maryland that builds on the USDA 6-item Household Food Security Module

##  Presentations

                    - HDM Assessor Training: Using Enhanced DETERMINE — GWaar training on using the Enhanced DETERMINE form

## Resources

                    - Accessible Parking Spaces — ADA.gov guidelines for accessible parking
                    - Service Animals — ADA.gov resource on what businesses and governments must do to make sure that they do not discriminate against people with disabilities who uses a service animal
                    - Communicating Effectively with People with Disabilities — ADA.gov tips for successful communication

*Last modified on 02/16/2024*

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ACL funds the Nutrition and Aging Resource Center to build the capacity of senior nutrition programs funded by the Older Americans Act to provide high-quality, person-centered services and enhance program sustainability and resiliency.

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An official website of the Administration for Community Living, an operating division of the U.S. Department of Health and Human Services.