Loch Raven VA Medical Center

VISITOR

GUIDE

Loch Raven VA Medical Center

3900 Loch Raven Boulevard, Baltimore, MD 21218

410-605-7000 | Toll-Free: 800-463-6295

Eligibility and Enrollment: 877-222-8387

www.maryland.va.gov

U.S. Department of Veterans Aairs

Veterans Health Administration VA VA Maryland Health Care System

U.S. Department of Veterans Aairs

Veterans Health Administration VA VA Maryland Health Care System
2

Welcome to the Loch Raven VA Medical Center

Appointments

To schedule, change, cancel or confirm a clinic 

appointment, please contact the Appointment Center at 

410-605-7333, Monday through Friday, from 7:30 a.m. to 

4:30 p.m. To schedule an acute appointment, please call 

the Telephone Care Line Monday through Friday (except 

holidays) from 7:30 a.m. to 4:30 p.m. at 1-800-865-2441. 

If you have a life-threatening emergency, immediately 

dial 911.

Automatic Teller Machine (ATM)

There is an ATM available on the first floor of the 

Community Living Center across from the Canteen Retail 

Store & Deli. 

Canteen Location & Hours

The Canteen Retail Store & Deli is located on the first floor 

of the Community Living Center and is open Monday 

through Friday from 7 a.m. to 2 p.m.

Chapel

The All Faiths Chapel, which is open 24 hours a day, 

seven days a week, is located on the second floor of the 

Community Living Center off the hallway leading to the 

Rehabilitation Wing. The following is the schedule for 

religious services that are conducted in the All Faiths 

Chapel:

Catholic Mass Sundays 11 a.m.

Protestant Worship Service Sundays 2:30 p.m.

Mass Transportation

There is a Maryland Transit Administration (MTA) bus 

stop located in front of the Loch Raven VA Medical Center 

on Loch Raven Boulevard, with others in the surrounding 

area. For information about bus service and schedules to 

and from the facility, please visit the MTA website at 

www.mta.maryland.gov or call 410-539-5000. 

New Patients

Veterans can apply for VA health care by visiting the 

Outpatient Clinic, which is located off of The Alameda. 

The Outpatient Clinic is open Monday through Friday 

from 8 a.m. to 4:30 p.m. For information about VA health 

care eligibility or how to enroll for VA health care, call 

877-222-8387 Monday through Friday between 8 a.m. 

and 8 p.m. or visit www.maryland.va.gov and click on 

“Become a Patient.” 

Long-Term Care Information 

For questions about nursing home and long-term care 

programs and services available throughout the VA 

Maryland Health Care System, please call the Long-Term 

Care Information Line at 410-642-1121. 

Parking

Outpatients & Visitors – There is free parking available 

for outpatients and visitors throughout the medical center 

campus, including designated spaces for handicapped 

parking. Additionally, free valet parking is available for 

all outpatients and is accessible by the entrance to the 

Outpatient Clinic. 

It is our pleasure to welcome you to the Loch Raven VA 

Medical Center, a division of the VA Maryland Health 

Care System. The medical center offers specialized 

inpatient, outpatient and primary care services. As a 

leader in providing rehabilitation and skilled nursing 

care, the Loch Raven VA Medical Center coordinates 

the delivery of physical therapy, occupational therapy, 

kinesiotherapy and recreation therapy to achieve the 

highest level of recovery and independence for Maryland’s 

Veterans. The center also provides hospice and nursing 

home care to Veterans requiring non-acute inpatient care, 

in addition to offering specialized assistance for patients 

with Alzheimer’s disease and other forms of dementia.

This Visitor Guide provides a directory of services and 

patient care areas, maps of the campus, information about 

patient and visitor amenities, directions to the medical 

center, and a listing of important phone numbers. 

Here at the Loch Raven VA Medical Center and 

throughout the VA Maryland Health Care System, we are 

committed to providing safe, quality and compassionate 

care to Veterans. Thank you for allowing us to serve your 

health care needs. 

Patient and Visitor Information
3

Inpatients – Parking is not available for inpatients. If an 

emergency situation requires temporary parking, space 

will be provided pending arrangements for removal of 

the car.

Patient Advocate

At the Loch Raven VA Medical Center and throughout 

the VA Maryland Health Care System, we strive to provide 

the best care possible in the most courteous and efficient 

manner. If you have a problem with your VA health 

care services that you are not able to resolve with your 

treatment team, or you have a concern or a compliment 

about the customer service provided by any of our staff 

members, please contact a Patient Advocate by calling 

410-605-7542. 

Shuttles 

For the convenience of our Veteran patients, shuttles run 

weekdays to and from the Baltimore VA Medical Center. 

For a listing of shuttle schedules, please visit 

www.maryland.va.gov/patients/shuttle.asp. There is 

also a Loch Raven campus shuttle that is available upon 

request for Veteran patients Monday through Friday 

from 8 a.m. to 4 p.m. by calling 410-605-7549.

Smoking Policy

The Loch Raven VA Medical Center is a smoke-free 

facility. Designated smoking areas are located near 

the entrance to the Community Living Center, and 

the sidewalk to the right of the entrance of the 

Outpatient Clinic. 

Vending Machines

There are vending machines available 24 hours a day, 

seven days a week that are located in the hallway leading 

from the Community Living Center to the Rehabilitation 

Wing on both the first and second floors of the facility.

Visitor Guidelines

Family members, friends and other individuals are 

welcome to visit with Veterans for emotional support 

during the course of their stay, unless not medically or 

therapeutically advisable. For additional information, 

please contact a member of the treatment team.

Volunteer Coffee Station

There is a volunteer run coffee station located in the 

waiting area of the Outpatient Clinic that serves free coffee 

and tea to Veteran patients and their family members. 

The coffee station is open Monday through Friday from 

8 a.m. to 12 p.m.

WiFi Internet Access

Free WiFi Internet access is available in the following 

locations throughout the Loch Raven VA Medical Center:

• All Inpatient Units & Rooms

• All Inpatient Dining Rooms

• Canteen Retail Store & Deli

• Outpatient Clinic Waiting Area

After going into “WiFi Settings” on your personal 

smartphone or laptop computer, select “Patient Internet 

Loch Raven.” Next, open an Internet page, read the VA 

disclaimer, and click “Continue to Internet” to get started.
The Alameda

The Alameda

5

14

4

P

P

P

P

Building Directory

Loch Raven VA Medical Center

Service/Section/Department Building Service/Section/Department Building

4

ATM 1 

Canteen Retail Store & Deli 1

Chapel 1

Community Living Center Units 1

Hospice Unit 1

Kinesiotherapy (KT) 1

Occupational Therapy (OT) 1

Patient Advocate 1

Physical Therapy (PT) 1

 Recreation Therapy (RT) 1

 Rehabilitation Wing 1

 Speech Pathology 1

 Voluntary Service 1

 Home Based Primary Care 2

 Environmental Management Service 4

 Facilities & Engineering Service 4

 Office of Information & Technology 4

 Police Service 4

Entrance to 

Parking Area for 

Prosthetics & 

Orthotics Lab
Loch Raven Blvd.

Loch Raven Blvd. Ridgefield Rd.

Tunlaw Rd.

N

S

E

W

7

2

1

P

P

P

P

5

Service/Section/Department Building Service/Section/Department Building

Regional Counsel 4

DAV-Volunteer Transportation 5

Driver Rehabilitation 5

Lab-Blood Draw 5

New Patients/Eligibility & Enrollment 5

Outpatient Clinics 5

Patient Advocate 5

Radiology 5

Dementia Consultation 7

Empower Veterans Program 7

Geriatric Research, Education & Clinical Center 7

GeriPACT 7

GeroFIT Program 7

MOVE Program 7

Prosthetics & Sensory Aids Service & Orthotics Lab 14 

Parking P

An alphabetical listing of departments and services is 

available on page 7.

Entrance to Parking 

Area for the Community 

Living Center and 

Rehabilitation Wing

Entrance to Parking 

Area for the Outpatient 

Clinic and Geriatrics 

Wellness Center
6

Floor Plans for Buildings 1 and 5

Building 1 First Floor

Legend:

Restrooms 

Stairs

Elevators 

Waiting Area 

Vending Machine 

ATM

Nurses Station

Information

Building 1 Second Floor

Building 5 Outpatient Clinic t

C Wing – Oriole Hall

Rehabilitation

Wing Entrance

Community Living Center

Hospice Unit Community Living Center

D Wing – Farmer’s Hill Trail B Wing – Sailor’s Point

tDining 

Room

t

Conference 

Room

Canteen

Retail Store

& Deli

t

Multi-Purpose

Room t

Recreation tTherapy

Voluntary

Service t

Executive

Conference 

Room

t

C Wing – Preakness Way

Community Living Center

Community Living Center

D Wing – Walker’s Trail B Wing – Chesapeake Run

tDining 

Room

Speech t

Pathology 

Chapel t

Physical Therapy (PT)

& Kinesiotherapy (KT) t

Occupational

Therapy (OT) t

Community Living Center

Rehabilitation

Wing

Community

Living Center

Entrance

Volunteer t

Coffee Station

DAV-Volunteer Transportation

New Patients/Outpatient 

Clinic Check-In

Waiting Area

Audiology & Radiology

Outpatient 

Clinic 

Entrance

Community Living Center &

Rehabilitation Wing Rehabilitation

Check-In t

Patient Advocate

t

Community Living Center &

Rehabilitation Wing

Waiting Area

Outpatient Clinic

Rehabilitation

Wing

tt

t
7

ATM (across from Canteen)..................... 1 First

Arthritis (Outpatient Clinic Check-In)... 5 First

Audiology (Outpatient Clinic Check-In) 5 First 

Canteen Retail Store & Deli...................... 1 First

Chapel......................................................... 1 Second

Community Living Center....................... 1 First

C Wing – Oriole Hall

Community Living Center ...................... 1 First

D Wing – Farmer’s Hill Trail 

Community Living Center ....................... 1 Second

B Wing – Chesapeake Run

Community Living Center ....................... 1 Second

C Wing – Preakness Way

Community Living Center ....................... 1 Second

D Wing – Walker’s Trail

Community Living Center Entrance ...... 1 Second

Compensation & Pension Examinations 5 First

(Outpatient Clinic Check-In)

Conference Room ......................................1 First

DAV-Volunteer Transportation ............... 5 First

Dermatology .............................................. 5 First

(Outpatient Clinic Check-In)

Dementia Consultation ............................ 7 First

Dining Rooms ........................................... 1 First/Second

Driver Rehabilitation ................................ 5 First

(Outpatient Clinic Check-In)

Empower Veterans Program .................... 7 First

Environmental Management Service ..... 4 First

Executive Conference Room .................... 1 First

Facilities & Engineering Service ............. 4 First

Geriatric Research, Education & ............ 7 First

Clinical Center

GeriPACT (Geriatric Primary Care) ...... 7 First

GeroFIT Program ..................................... 7 First

Home Based Primary Care ...................... 2 First

Hospice Unit, B Wing – Sailor’s Point .... 1 First

Kinesiotherapy (KT) ................................. 1 Second

Lab-Blood Draw ....................................... 5 First

(Outpatient Clinic Check-In)

Low Vision ................................................ 5 First

(Outpatient Clinic Check-In) 

Mental Health ........................................... 5 First 

(Outpatient Clinic Check-In)

MOVE Program ........................................ 7 First

Multi-Purpose Room ............................... 1 First

New Patients/Eligibility & Enrollment .. 5 First

(Outpatient Clinic Check-In)

Nurses Stations ......................................... 1 First/Second

Nutrition (Outpatient Clinic Check-In) 5 First

Occupational Therapy (OT) .................... 1 Second

Office of Information & Technology ...... 4 First 

Optometry (Outpatient Clinic Check-In) 5 First

Outpatient Clinic Check-In .................... 5 First

Patient Advocate ..................................... 1 Second

Patient Advocate ..................................... 5 First 

(Outpatient Clinic Check-In)

Pharmacotherapy/Anticoagulation ....... 5 First

(Outpatient Clinic Check-In)

Physical Therapy (PT) .............................. 1 Second

Podiatry (Outpatient Clinic Check-In) .. 5 First

Police Service ............................................. 4 First

Poly Trauma/Traumatic Brain Injury ..... 5 First

(Outpatient Clinic Check-In)

Primary Care ............................................ 5 First

(Outpatient Clinic Check-In)

Prosthetics and Sensory Aids Service ... 14 First

& Orthotics Lab

Radiology (Outpatient Clinic Check-In) 5 First

Recreation Therapy .................................. 1 First

Regional Counsel ..................................... 4 First

Rehabilitation Check-In .......................... 1 Second

(OT, PT and KT)

Rehabilitation Wing Entrance ................ 1 Second

Rehabilitation Wing ................................ 1 First/Second

Social Work (Outpatient Clinic Check-In) 5 First

Speech Pathology ...................................... 1 Second

Volunteer Coffee Station ......................... 5 First

Voluntary Service...................................... 1 First

Waiting Area – Outpatient Clinic ........... 5 First

Waiting Area – Audiology & Radiology 5 First

Women’s Health ........................................ 5 First

(Outpatient Clinic Check-In)

Department & Service Building Floor Department & Service Building Floor

Department and Service Directory
8

INTERSTATE

95

INTERSTATE

83

1

542

Charles St.

33rd St. Loch Raven Blvd

The Alameda

40

40

NORTH

TOWSON

PARKVILLE

TO BALTIMORE TO BALTIMORE

INTERSTATE

695

INTERSTATE

695

The Alamed

33rd Street

Charles StreetLoch Raven Blv

d

NORTH

Appointment Center ..................... 410-605-7333

Billing Information ........................ 866-393-0006

Eligibility & Enrollment .................. 877-222-8387

Baltimore Vet Center ..................... 410-764-9400

Geriatric Wellness Center ............... 410-605-7000, ext. 53738

Loch Raven VA Medical Center ....... 410-605-7000

Loch Raven VA Outpatient Clinic ..... 410-605-7650

Long-Term Care Information Line.... 410-642-1121

MOVE Program ............................. 410-637-1245

MyHealtheVet ............................... 410-605-7045

Patient Advocate ........................... 410-605-7542

Prescription Refill Line .................. 410-605-7395

Release of Information .................. 410-605-7348

Returning Veterans........................ 410-605-7259

State Veterans Cemeteries ............ 410-923-6981

Telephone Care Line ..................... 800-865-2441

Toll-Free Number for Loch Raven .. 800-463-6295

VA Benefits ................................... 800-827-1000

VA Burial Benefits ......................... 410-644-9696

Veterans Crisis Line ...................... 800-273-8255 (Press 1)

Women Veterans Services ............. 410-605-7275

From Points North, East and West: Take I-695 (the 

Baltimore Beltway) towards Towson. Take the exit for 

Loch Raven Boulevard (MD-542) heading South off of 

I-695. Continue on Loch Raven Boulevard for five miles, 

and the entrance to the parking area for the Community 

Living Center & Rehabilitation Wing (Building 1) at the 

Loch Raven VA Medical Center is on the right past the 

intersection of Loch Raven Boulevard and Argonne Drive. 

The entrance to the parking area for the Outpatient Clinic 

(Building 5) is the next right off of Loch Raven Boulevard 

just prior to the intersection with The Alameda. 

From Points South: Take Charles Street through 

Baltimore City to 33rd Street. Turn right onto 33rd 

Street and continue to Loch Raven Boulevard. Turn left 

onto Loch Raven Boulevard and continue through the 

intersection with The Alameda. Shortly after passing 

through the intersection with The Alameda, the entrance 

to the parking area for the Community Living Center and 

Rehabilitation Wing (Building 1) at the Loch Raven VA 

Medical Center is on the left off of Loch Raven Boulevard. 

For the Outpatient Clinic (Building 5), turn left onto The 

Alameda off Loch Raven Boulevard and the entrance to 

the parking area is a block down on the right. 

Driving on the Loch Raven Campus

Please obey the posted traffic signs and speed limits when 

driving throughout the Loch Raven campus. 

Driving Directions

Important Phone Numbers

Loch Raven VA Medical Center

Baltimore, MD 21218

INTERSTATE

95

INTERSTATE

83

1

542

Charles St.

33rd St. Loch Raven Blvd

The Alameda

40

40

NORTH

TOWSON

PARKVILLE

TO BALTIMORE TO BALTIMORE

INTERSTATE

695

INTERSTATE

695

Loch Raven Blvd

The Alameda

33rd Street

Charles StreetLoch Raven BlvdThe Alameda

NORTH