ZUCKERT SCOUTT

RASENBERGER

888 Seventeenth Street, N\v, Suite 700

Washington, DC 20006-3309

DAVID M. ENDERSBEE

BY ELECTRONIC FILING

Docket DOT-OST-1998-3304

Docket Section

U.S, Department of Transportation

1200 New Jersey Avenue, S.E.

W12-140

Washington, DC 20590

December I, 2014

Re: EI AI Israel Airlines Ltd. - Updated Family Assistance Plan

Dear Sit or Madam:

EI Al Israel Airlines Ltd. ("EI AI") hereby submits its updated Aviation Disaster Family

Assistance Plan ("Plan") to the U.S. Department of Transportation (and separately to the

National Transportation Safety Board), in accordance with the Foreign Air Carrier Family

Support Act of 1997, as amended by the Wendell H. Ford Aviation Investment and Reform Act

and the Vision 100 - Century of Aviation Reauthorization Act. The 24-hour emergency contact

information has been redacted from this version of the Plan and has been provided to the

National Transportation Safety Board under separate cover.

Sincerely,

David M. Endersbee

Counsel for El Al Israel Airlines Ltd.

Zuckert, Scoutt & Rasenberger. L.L.P.
1 December 2014

EL AL ISRAEL AIRLINES LTD.

FAMILY ASSISTANCE PLAN

1. Overview

1.1. The purpose of the EI Al Israel Airlines Ltd. ("EI AI") Family Assistance Plan

("Plan) is to provide company personnel with the guidelines, procedures and

training that will enable them to act in the best interests of the families of passengers involved in any aircraft accident involving EI Al aircraft and resulting in a

major loss of life, to treat survivors and families with dignity, and to respect the

cultural and religious backgrounds of survivors and families.

1.2. This document is a part of a broader effort, which includes the National Transportation Safety Board ("NTSB"), other government entities and appointed independent non-profit organizations, to assist survivors and families in the event of

an aviation disaster.

1.3 El Al will commit sufficient resources to ensure that the provisions of this Plan

are implemented.

2. Pre-Response Planning

2.1. In accordance with the Foreign Air Carrier Family Support Act of 1997, as

amended by the Wendell H. Ford Aviation Investment and Reform Act and the

Vision 100 - Century of Aviation Reauthorization Act, El Al will publish this

Plan and insert a copy into all appropriate EI Al manuals.

2.2. Families of non-revenue passengers (and any other victim of the accident) will be

accorded the same treatment as revenue passengers.

2.3. The El Al Emergency Response Team ("Response Team") will be utilized to respond to likely needs of survivors and families.

2.4. Training will be based upon employees' responsibilities and EI Al will provide

logistical support to the Response Team.

2.5. Training of Family Assistance Personnel will be conducted in conjunction with EI

AI's training recognizing that:

2.5.1. A list of trained Family Assistance Personnel will be maintained in the El

Al Emergency Response Plan.

2.5.2. Personnel who are in public contact positions need to know how to respond to inquiries and facilitate responses to them.

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EL AL ISRAELAIRUNES LTD. Head office. Ben-Gunon Airport RO.B 41 70100. Israel. .
2.5.3. Families may seek assistance from El AI at airports that are neither the

origin nor the destination of the flight.

2.5.4. Simulations of the Plan will be held annually in addition to participation in

local disaster drills.

2.5.5. After an aviation disaster involving an EI AI aircraft, a toll-free "800"

number will be published for the use offamilies to inquire about passengers.

2.5.6. It is EI AI's policy that manifest information will only be released by the

designated EI Al Coordinator to the proper NTSB authorities, the Director

of Family Support Services designated for the accident under 49 U.S.c. ~

1136(a)(l), the organization designated for the accident under section 49

U.S.C. ~ II 36(a)(2). Any other release of man'ifest information is considered unauthorized and prohibited.

,

2.5.7. EI Al will inform family members (or family friends or clergy who are

with the family) at an appropriate time, but as early as possible after being

notified, that it is critical that they contact their family dentist to obtain the

dental records and dental x-rays of their loved one. El Al will ask the family to have the records and x-rays sent by special courier to the address of

the hotel where the joint family support operations center will be located.

Packages should be addressed to the Director, Family Support Services,

NTSB. If the family is coming to the site the next day, the family may arrange to hand-carry these documents. If the family is already at the accident site or arrives without making these arrangements, the Disaster Mortuary Team personnel will coordinate with the family's dentist to obtain

dental records and dental x-rays.

2.5.8. EI Al will ensure that its employees and agents receive adequate training

to meet the needs of survivors and family members following an accident.

3. Passenger Manifest, Ticket Reconciliation and Notification

3.1. In order to determine which passengers actually boarded the flight, EI Al personnel immediately after the accident will begin a review of the following:

3.1.1. On board Passenger Manifest.

3.1.2. Standby passengers.

3.1.3. Non-revenue passengers.

3.1.4. Re-routed passengers.

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EL AL ISRAEL AIRUNES LTD. Head office, Ben-Gunon Airport RO.B 41 70100, Israel. C
3.1.5. Passengers who cancelled their reservation.

3.1.6. Jump seat riders.

This process could be delayed if passengers have traveled under different names.

3.2. EI Al will release, upon request, to the NTSB Family Services Director a passenger list. This would be upon the firm understanding that the list reflects the best

available information at the time ofthe request, that it may have inaccuracies and

it may not be complete.

3.2.1. All personnel involved with handling of manifest will be briefed as to the

confidential/sensitive nature of this information.

3.2.2. All appropriate manifest lists will be stamped "PRELIMINARY AND

UNCONFIRMED" with date, time and list number.

3.2.3. EI Al will update the list periodically.

3.2.4. Upon request, EI Al will provide to the Department of State information in

its possession about foreign passengers.

3.2.5. EI Al will coordinate as necessary with the Department of Justice for family meetings to explain Department of Justice services.

3.3. Notification Procedures

3.3.1. Passengers' families will be notified as soon as information becomes

available concerning their family member.

3.3.1.1. Notification to family members will be made prior to release of

the passenger's name to the public and, to the extent practical, in

person.

3.3.2. EI Al personnel making the notification will be suitably trained as provided for in this Plan.

3.3.3. EI Al will secure a facility for family members that will insure privacy

from solicitors and the media.

3.3.4. After coordination with NTSB, EI Al will provide ajoint support operations center to provide logistical support to the federal staff.

3.3.5. As appropriate, EI Al will continually update the public on the progress of

family notification.

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ELAL ISRAELAIRUNES LTD. Head office, 8en.(3urion Airport ROB 41 70100, Israel. .
3.4. Confidential/Sensitive Information

3.4.1. As stated in paragraph 2.5.6. of this document, any unauthorized release of

manifest information is prohibited.

4. Passenger Identification

4.1. Medical Examiner/Coroner

4.1.1. The medical examiner or coroner is responsible for the positive identification offatalities.

4.1.1.1. If the victim has died, the medical examiner will coordinate with

the Disaster Mortuary Team Commander to provide official notification of death to family.

4.1.1.2. For injured passengers, the hospital is responsible for status updates and either the hospital or EI Al will advise the families.

5. Family Access to the Accident Site.

5.1. The NTSB has accident site jurisdiction.

5.2. Within the limits established by the authorities, EI Al will respond to Family requests for access to the accident scene.

5.3. El Al will ensure assistance for up to two members (exceptions may be made as

individual cases and cultural differences dictate) ofthe family ofa passenger traveling to the location of the accident and provide for the physical care of the family

while the family is staying at such location. EI AI has contracted with Kenyon International Emergency Services, Inc. ("Kenyon") to provide this assistance, as

further described below.

5.3.1. For purposes of this Paragraph 5, "Family" shall mean legal or common

law spouse, parents or children of the injured/deceased. Ifthe deceased

has no Family as defined herein, up to two close living relatives would be

considered "Family."

5.3.2. Physical care. EI Al will ensure the provision of the following:

5.3.2.1. Transportation to and from accident city.

5.3.2.2. Transportation to and from accident site.

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EL AL ISRAELAIRUNES LTD. Head office, Ben-Gurion Airport P.D.B 41 70100, Israel. Tel:
5.3.2.3. Hotel accommodations at accident city for a reasonable time period.

5.3.2.4. Meal voucher during hotel stay and day of travel to and from the

accident city.

6. Electronic Transmission of Hearing

6.1. If the NTSB conducts a public hearing or comparable proceeding concerning an

accident at a location greater than 80 miles from the accident site, EI Al will ,ensure that the proceeding is made available simultaneously by electronic means at a

location open to the public at the origin city and/or destination city ofthe accident

flight, if the city is located in the United States.

7. Human Remains and Personal Effects

7.1. The medical examiner is responsible for the disposition of identifiable and unidentifiable human remains.

7.2. Authorities should return identifiable personal effects to victim's family rather

than having EI Al become a custodian ofthem; authorities should determine disposition of unidentifiable personal effects.

7.3. Personal effects that come into the control of EI Al will be handled as described

below after release from the NTSB. EI AI has contracted with Kenyon to handle

personal effects on EI AI's behalf.

7.3.1. EI Al will consult with each family about the disposition of personal effects that are in EI AI's control.

7.3.2. EI AI will return to the family, if requested, any passenger's possession

that is under EI AI's control.

7.3.3. EI Al will retain for 18months any unclaimed property ofa passenger that

is under EI AI's control.

7.3.4. EI Alwill consult with the families about the construction by El Al of any

planned monument, including its inscription.

7.3.5. EI Al will only be able to return personal effects that come into EI AI's

control once permission ofthe NTSB has been obtained as the items may

have some bearing on the accident investigation.

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EL AL ISRAEL Jl,IRUNES LTD. Head office, Ben-Gurion Airport ROB 41 70100, Israel,
8. Damage to Private Propertv

'8.1. In the event of an accident that results in significant damage to a manmade structure or other property on the ground that is not government-owned, EI Al will

promptly provide notice, in writing, to the extent practicable, directly to the owner

of the structure or other property about liability for any property damage and

means for obtaining compensation.

8.2. Such notice will advise the owner to:

8.2.1 Contact the insurer of the property as the authoritative source for information about coverage and compensation;

8.2.3 Not rely on unofficial information offered by El Al representatives about

compensation by EI AI for accident-site property damage; and,

8.2.4 Obtain photographic or other detailed evidence of property damage as soon

as possible after the accident, consistent with restrictions on access to lhe

accident site.

9. Relationship with Designated Independent Organization

9.1. EI AI will work with the independent nonprofit organization that is designated

under 49 U.S.C. S I 136(a)(2) to provide mental health and counseling services to

families.

9.1.1. Mental health services can be coordinated on a local basis through the

nonprofit organization or these services can be brought in from another

city where the airline may have a Mental Health Professional on retainer.

9.1.2. Should long-term counseling be required, EI Al will coordinate with the

nonprofit organization appointed by the NTSB, the family and the company providing the service.

9.2. EI Al will develop a procedure to pay reasonable compensation to the NTSBdesignated independent non-profit organization as required by 49 U.S.c. S

41313(C)(11) where the nature and scope of its work and the kind of costs to be

incurred have been discussed and agreed in advance.

9.3. EI Al will coordinate with family members as to their need for American Red

Cross, or, where applicable, Magen David Adorn, assistance.

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EL AL ISRAEL AIRUNES LTD. Head office. Ben.(3urion Airport RO.B 41 70100, Israel.:
9.4. EI Al will participate in the daily coordination meetings to review daily activities,

resolve problem areas, and to synchronize future family support operations and

activities.

10. Filing of this document with NTSB and DOT

10.1. This Plan will be filed with the NTSB and the Department of Transportation.

10.2. EI AI's 24-hour emergency contact information - please see paragraph 13.

11. Revisions and Code-Share Agreements

11.J. This Plan will be implemented in coordinatiqn with EI Al codeshare partners

("Partners") when necessary. EI AI's policy isthat the operating carrier will be

responsible for activating and implementing its Plan.

11.1.1. Pre-response undertakings with Partners:

(i) Provide 24 hour emergency contact information

(ii) Provide a copy of this Plan

11.2.2. Incident response undertakings:

(i) Assist its Partner regarding identification of passengers on the aircraft.

(ii) Coordinate and assist with transportation of family members to accident site.

(iii) Coordinate next of kin notification procedures.

12. Accidents Not Covered by this Plan

J 2.I EI AI will consult with the NTSB and the Department of State if it voluntarily provides assistance to U.S. citizens in the United States with respect to accidents outside the United States not covered by this plan involving loss of life.

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aAlISRAEL AIRUIIES LTD. Head office. Ber>Gurion Airport RO.B 41 70100, Israel. '
13. Emergency Contact Information

[REDACTED]

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EL AL ISRAEL AIRUNES LTD. Head office. BerH>unon Airport ROB 41 70100. Isreel. .