·Taton~u

C>LJTFI-TTERS

LItv'lITED

Docket - Dockets OST -96-1960

U.S. Department of Transportation

400 Seventh St. SW, Room PL-401

Washington, D.C. 20590

To Whom It May Concern:

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M y5,2014

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Enclosed is the updated Tatonduk Outfitters Li ited Family Assistance Plan as required by the Aviation

Disaster Family Assistance Act of 1996 (49 US . 1136 and 41113(, and Public Law No. 108-176 (Vision

100- Century of Aviation .Reauthorization Act)'ll ection 109. This same document has also been

submitted to the NTSB.

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If ~ou have an ques ions, 07/ equire any additi nal information, please contact me. Thank you for your

assistance.

Ro ert Everts

Pr sidentiCEO /

v ,

Tatonduk Outfitters Ltd.
Tatonduk Outfitters Limited

Airline Farnilv Assistance Plan

May 5,2014
TATONDUK OUTFITTERS LIMITED

I

ASSISTANCE PLAN FO FAMILIES OF PASSENGERS

INVOLVED IN IRCRAFT ACCIDENTS

1. OVERVIEW

This Assistance Plan for Families of Passengers Involved in Aircraft Accidents ("Plan") is

intended to outline the procedures which Tat nduk Outfitters Limited ("Tatonduk") will follow in

response to the needs of passengers' familie following an aviation disaster involving Tatonduk

resulting in a major loss of life. The plan wil supplement and support the efforts of the United States

National Transportation Safety Board ("NT B") and other United States agencies and organizations

in their response to such a disaster.

II. RESOURCES

Tatonduk is committed to providing sufficient resources to implement this plan.

III. EQUAL TREATMENT

All Tatonduk staff, and any service rovider and any staff from an organization designated

for an aircraft accident by the NTSB acting I n behalf of Tatonduk shall be instructed that nonrevenue passenger families are to be treated he same as revenue passenger families.

IV. PERSONNEL AND THEIR TRA ING RESPONSIBILITIES

Tatonduk will provide adequate trai ing to its employees and agents to meet the needs of

survivors and family members following an accident.

The General Manager or such other person designated by Tatonduk will act as Tatonduk's

key management person responsible for the implementation of this plan. In implementing this plan,

Tatonduk may use not only its own staff, b t staff from a service provider and staff from the

organizations designated for the accident b the NTSB.

V. TATONDUK'S INTERACTION ITH UNITED STATES AUTHORITIES AND THE

DESIGNATED ORGANIZATION

a. COOPERA nONS WITH DE IGNATED ORGANIZA nON

Tatonduk will arrange to work on n ongoing basis with any organization designated for the

accident by the NTSB to provide an appro Iriate level of assistance and service to families. Tatonduk

assures that reasonable compensation will e made to any organization so designated for services

provided by that organization.
b. PROVISION OF PASSENGER ANIFEST ON REQUEST

Upon request by the NTSB director f family support services or the organization designated

for the accident, Tatonduk will immediately elease a passenger manifest that reflects the best

information available at the time of the requ t, whether or not such manifest has been verified.

Tatonduk will update the manifest as additio al information is received. If appropriate, the manifest

will be marked "preliminary and unconfirme ."

Upon request of the family of a pass nger, Tatonduk will inform the family of whether the

passenger's name appeared on the prelimina manifest for the flight involved in the accident.

c. VOLUNTARY ASSISTANCE

In the event Tatonduk volunteers as istance to U.S. citizens within the United States with

respect to an accident outside the United Sta es involving major loss of life, Tatonduk will consult

with the National Transportation Safety Boa d and with the Department of State regarding the

provision of such assistance.

VI. FAMILY SUPPORT MEASURES

a. NOTIFICATION

Tatonduk will publicize a toll-free mber and provide staff to answer inquiries from

members of passengers' families, either thr gh a service provider, the organization designated for

the accident by the NTSB or Tatonduk itsel . Tatonduk also will undertake, either through a service

provider, the organization designated for th accident by the NTSB or through Tatonduk itself, to

provide notification to the families of the pa sengers, in person if possible, as soon as Tatonduk has

verified that a passenger was aboard the air raft involved whether or not the names of all passengers

have been verified. This notification will b made before providing any public notices of the names

of the passengers.

b. TRANSPORTATION FOR FA Y TO ACCIDENT LOCATION

The NTSB and other United States uthorities will have jurisdiction over the accident-site.

All requests by family members to visit the ccident site will be handled within any restrictions

placed on access. If permissible, Tatonduk ill assist the family of a passenger in traveling to the

location of the accident or a near-by locatio . Tatonduk will provide for the physical care of the

family while the family is staying at such I cation.

c. NTSB HEARINGS

In the event the NTSB holds a hear ng on a flight's accident at a location more than 80 miles

from the accident site, Tatonduk would ens re that such proceedings are simultaneously available by

electronic means at a location open to the p blic at both the origin and destination city of the flight (if

such city is located in the United States).
VII. REMAINS AND PERSONAL EFFE TS

a. DISPOSAL AND CUSTODY B UNITED STATES FEDERAL AND LOCAL

AUTHORITIES

Local and federal authorities such as medical examiners will be responsible for the

disposition of identifiable and unidentifiable uman remains. Tatonduk will encourage United States

authorities to consult with victims' families oncerning the disposition of any remains and to return

personal effects to the victim's family rather han place them in Tatonduk's control.

b. DISPOSAL AND CUSTODY B TATONDUK

If personal effects or remains do co e into Tatonduk's control, Tatonduk or its designee

service provider, Tatonduk assures that: (1) e family of each passenger will be consulted about the

disposition of any remains and personal effe ts; (2) any possession of a passenger that is in

Tatonduk's control, if requested and not nee ed for accident or criminal investigation will be returned

to the family; and (3) any unclaimed prope of a passenger in the possession of Tatonduk will be

retained for not less than 18 months after th accident.

c. INFORMATION REGARDIN INmRED PASSENGERS

For injured passengers, the hospital s responsible for status updates, and either the hospital or

Tatonduk will advise the families.

VIII. DAMAGE TO PROPERTY

In the event that an accident causes ignificant damage to a man-made structure or other

property on the ground that is not governme t owned, Tatonduk would provide prompt written notice

to the owner regarding liability for the prop rty damage with means for obtaining compensation. Such

notice shall advise the owner to (i) contact t e insurer of the property as to the authoritative source for

information about coverage and compensati n; (ii) to not rely on unofficial information offered by

Tatonduk representatives about compensati n by Tatonduk for the accident-site property damage; and

(iii) to obtain photographic or other detaile evidence of property damage as soon as possible after the

accident, consistent with restrictions on ace ss to the accident site.

IX. MONUMENTS

Prior to the construction of any mo ument to the passengers, including placing an inscription

on any such monument, Tatonduk will can ult with the family of each passenger.