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C>L J TF I - TTER S LIt v' l I TED

Docket
- Dockets OST -96-1960 U.S. Department of Transportation 400 Seventh St. SW , Room PL-401 Washington, D.C. 20590 To Whom It May Concern: --- - - --------

M y5,2014

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Enclosed is the updated Tatonduk Outfitters Li ited Family Assistance Plan as required by the Aviation Disaster Family Assistance Act of 1996 (49 US . 1136 and 41113( , and Public Law No . 108-176 (Vision 100- Century of Aviation . Reauthorization Act)' ll ection 109. This same document has also been submitted to the NTSB. / ' If ~ou have an ques ions , 

# 07/ equire any additi nal information , please contact me. Thank you for your assistance.

Ro ert Everts Pr sidenti CEO / v , Tatonduk Outfitters Ltd.

# Tatonduk 

# Outfitters Limited

Airline Farnilv 

# Assistance Plan

May 5,2014

### TATONDUK OUTFITTERS LIMITED 

## I ASSISTANCE PLAN FO FAMILIES OF PASSENGERS INVOLVED IN IRCRAFT ACCIDENTS

1. OVERVIEW Thi s A ssis tanc e Plan for Famili es of Passeng ers Inv olv ed in Aircraf t Accidents ( " Plan " ) i s intended to outline the procedures which Tat nduk Outfitters Limited ( " Tatonduk " ) will follow in resp ons e to the nee ds of pas s eng er s' familie follo wing an aviation di sa ster inv o lving Tatonduk resulting in a major loss of life. The plan wil supplement and support the efforts of the United States National Tran sportation Safety Board (" NT B " ) and other United State s ag encies and organizations in their response to such a disaster. II. RESOURCES Tatonduk i s c ommitte d to pro viding s ufficient resources to implement thi s plan. III. EQUAL TREATMENT All Tatonduk s taf

f, and any s ervice ro vider and any s taff from an org anization designated for an aircraft accident by the NT SB acting I n behalf of Tatonduk s hall be instructed that nonrev enue pa ss enger famili e s are to be tre ated he same as revenue passenger families. IV. PERSONNEL AND THEIR TRA ING RESPONSIBILITIES Tatonduk will pro vide adequate trai ing to its employees and agents to meet the needs of s urviv or s and family members follo wing an accident. The General Manag er or such other per s on de si gnated b y T atonduk will act as T atonduk ' s key management person responsible for the implementation of this plan. In implementing this plan , Tatonduk may us e not only its own s taf f, b t s taff from a servic e pro vider and staff from the organizations designated for the accident b the NTSB. V. TAT ONDUK ' S INTERAC TION ITH UNITED STATES AUTHORITIE S AND THE D E SIGNATED ORGANIZATION
a. COOPERA nONS WITH DE IGNATED ORGANIZA nON Tatonduk will arrange to work on n ongoing basis with any organization de s ignated f or the accident by the NTSB to pro vide an appro Iri ate level of a ss istanc e and s ervi ce to f amilies. T atonduk assures that reasonable comp ensation will e made to any organization so de s ignated for s ervices pro vided by th at organization .b. PROVISION OF PASSENGER ANIFEST ON REQUEST Upon request by the NTSB director f family support services or the organization designated for the accident , Tatonduk will immediately elease a passenger manifest that reflects the best information available at the time of the requ t, whether or not such manifest has been verified. Tatonduk will update the manifest as additio al information is received. If appropriate, the manifest will be marked " preliminary and unconfirme . " Upon request of the family of a pass nger, Tatonduk will inform the family of whether the passenger's name appeared on the prelimina manifest for the flight involved in the accident.
c. VOLUNTARY ASSISTANCE In the event Tatonduk volunteers as istance to U.S. citizens within the United States with respect to an accident outside the United Sta es involving major loss of life, Tatonduk will consult with the National Transportation Safety Boa d and with the Department of State regarding the provision of such assistance. VI. FAMILY SUPPORT MEASURES
a. NOTIFICATION Tatonduk will publicize a toll-free mber and provide staff to answer inquiries from members of passengers' families , either thr gh a service provider, the organization designated for the accident by the NTSB or Tatonduk itsel . Tatonduk also will undertake , either through a service provider, the organization designated for th accident by the NTSB or through Tatonduk itself, to provide notification to the families of the pa sengers, in person if possible , as soon as Tatonduk has verified that a passenger was aboard the air raft involved whether or not the names of all passengers have been verified. This notification will b made before providing any public notices of the names of the passengers. b. TRANSPORTATION FOR FA Y TO ACCIDENT LOCATION The NTSB and other United States uthorities will have jurisdiction over the accident-site. All requests by family members to visit the ccident site will be handled within any restrictions placed on access. If permissible , Tatonduk ill assist the family of a passenger in traveling to the location of the accident or a near-by locatio . Tatonduk will provide for the physical care of the family while the family is staying at such I cation. c. NTSB HEARINGS In the event the NTSB holds a hear ng on a flight's accident at a location more than 80 miles from the accident site , Tatonduk would ens re that such proceedings are simultaneously available by electronic means at a location open to the p blic at both the origin and destination city of the flight (if such city is located in the United States).VII. REMAINS AND PERSONAL EFFE TS


### a. DISPOSAL AND CUSTODY B UNITED STATES FEDERAL AND LOCAL AUTHORITIES Local and federal authorities such as medical examiners will be responsible for the disposition of identifiable and unidentifiable uman remains. Tatonduk will encourage United States authorities to consult with victims ' families oncerning the disposition of any remains and to return personal effects to the victim's family rather han place them in Tatonduk's control. b. DISPOSAL AND CUSTODY B TATONDUK If per s onal effects or remains do co e into Tatonduk's control , Tatonduk or its designee service provider , Tatonduk assures that: (1) e family of each passenger will be consulted about the disposition of any remains and personal effe ts ; (2) any possession of a passenger that is in Tatonduk ' s control , if requested and not nee ed for accident or criminal investigation will be returned to the family; and (3) any unclaimed prope of a passenger in the possession of Tatonduk will be retained for not less than 18 months after th accident.
c. INFORMATION REGARDIN INmRED PASSENGERS For injured passengers, the hospital s responsible for status updates, and either the hospital or Tatonduk will advi s e the families. VIII. DAMAGE TO PROPERTY In the event that an accident causes ignificant damage to a man-made structure or other property on the ground that is not governme t owned, Tatonduk would provide prompt written notice to the owner regarding liability for the prop rty damage with means for obtaining compensation. Such notice shall advise the owner to (i) contact t e insurer of the property as to the authoritative source for information about coverage and compensati n ; (ii) to not rely on unofficial information offered by Tatonduk representatives about compensati n by Tatonduk for the accident-site property damage; and (iii) to obtain photographic or other detaile evidence of property damage as soon as possible after the accident , consistent with restrictions on ace ss to the accident site . IX . MONUMENTS Prior to the construction of any mo ument to the passengers , including placing an inscription on any such monument , Tatonduk will can ult with the family of each passenger.