# Patent

## Title
Generating customized marketing messages using automatically generated customer identification data

## Abstract

A computer implemented method, apparatus, and computer usable program code for generating customized marketing messages using automatically generated customer identification data. In one embodiment, real-time data for a customer is received from a set of cameras associated with a retail facility to form detection data. The customer is automatically identified using the detection data to form customer identification data. Automatically identifying the customer occurs without human input. A customized marketing message is generated for the customer using the customer identification data.

## Background
CROSS-REFERENCE TO RELATED APPLICATIONS
This application is a continuation-in-part of patent application U.S. Ser. No. 11/695,983, filed Apr. 3, 2007, titled “Method and Apparatus for Providing Customized Digital Media Marketing Content Directly to a Customer”, which is incorporated herein by reference.
The present invention is also related to the following applications entitled Retail Store Method and System, Robyn Schwartz, Publication No. US 2006/0032915 A1 (filed Aug. 12, 2004); and Business Offering Content Delivery, Robyn R. Levine, Publication No. US 2002/0111852 (filed Jan. 16, 2001) all assigned to a common assignee, and all of which are incorporated herein by reference.


BACKGROUND OF THE INVENTION
1. Field of the Invention
The present invention is related generally to an improved data processing system and in particular to a method and apparatus for processing data. More particularly, the present invention is directed to a computer implemented method, apparatus, and computer usable program code for automatically identifying a customer in a retail environment and dynamically generating customized marketing messages for the identified customer.
2. Description of the Related Art
In the past, merchants, such as store owners and operators, frequently had a personal relationship with their customers. The merchant often knew their customers' names, address, marital status, ages of their children, hobbies, place of employment, anniversaries, birthdays, likes, dislikes and personal preferences. The merchant was able to use this information to cater to customer needs and push sales of items the customer might be likely to purchase based on the customer's personal situation. However, with the continued growth of large cities, the corresponding disappearance of small, rural towns, and the increasing number of large, impersonal chain stores with multiple employees, the merchants and employees of retail businesses rarely recognize regular customers, and almost never know the customer's name or any other details regarding their customer's personal preferences that might assist the merchant or employee in marketing efforts directed toward a particular customer.
One solution to this problem is directed toward using profile data for a customer to generate personalized marketing messages that may be sent to the customer by email, print media, telephone, or over the World Wide Web via a web page for the merchant. Customer profile data typically includes information provided by the customer in response to a questionnaire or survey, such as name, address, telephone number, gender, and indicators of particular products the customer is interested in purchasing. Demographic data regarding a customers age, sex, income, career, interests, hobbies, and consumer preferences may also be included in customer profile data.
In an ideal situation, an advertising computer then generates a customer advertisement based on the customer's profile. For example, one version of an advertisement may be directed to selling fruit juice to children while another version of the advertisement may be directed to selling the same fruit juice to adults. However, this method only provides a small number of pre-generated advertisements that are directed towards a fairly large segment of the population rather than to one individual. In other words, the same advertisement for selling the fruit juice to an adult may be provided to a soccer mom and to a college student, despite the fact that the soccer mom and college student have very different tastes, attitudes, preferences, financial constraints, and/or goals.
In another solution, user profile data, demographic data, point of contact data, and transaction data are analyzed to generate advertising content for customers that target the information content presented to individual consumers or users to increase the likelihood that the customer will purchase the goods or services presented. However, current solutions do not utilize all of the potential dynamic customer data elements that may be available to a retail owner or operator for generating customized marketing messages targeted to individual customers. For example, a person might be recently unemployed or have had a recent lifestyle change due to divorce or perhaps a death in the family. Other data pieces are needed to provide effective dynamic one-to-one marketing of messages to the potential customer. Therefore, the data elements in prior art only provides approximately seventy-five percent (75%) of the needed data.
SUMMARY OF THE INVENTION
The illustrative embodiments provide a computer implemented method, apparatus, and computer usable program code for generating customized marketing messages using automatically generated customer identification data. In one embodiment, real-time data for a customer is received from a set of cameras associated with a retail facility to form detection data. The customer is automatically identified using the detection data to form customer identification data. Automatically identifying the customer occurs without human input. A customized marketing message is generated for the customer using the customer identification data.



BRIEF DESCRIPTION OF THE DRAWINGS
The novel features believed characteristic of the invention are set forth in the appended claims. The invention itself, however, as well as a preferred mode of use, further objectives and advantages thereof, will best be understood by reference to the following detailed description of an illustrative embodiment when read in conjunction with the accompanying drawings, wherein:
FIG. 1 is a pictorial representation of a network of data processing systems in which illustrative embodiments may be implemented;
FIG. 2 is a block diagram of a digital customer marketing environment in which illustrative embodiments may be implemented;
FIG. 3 is a block diagram of a data processing system in which illustrative embodiments may be implemented;
FIG. 4 is a diagram of a display device in the form of a personal digital assistant (PDA) in accordance with a preferred embodiment of the present invention;
FIG. 5 is a block diagram of a personal digital assistant display device in accordance with a preferred embodiment of the present invention;
FIG. 6 is a block diagram of a data processing system for analyzing internal customer data and external customer data to generate customized marketing messages in accordance with an illustrative embodiment;
FIG. 7 is a block diagram of a dynamic marketing message assembly transmitting a customized marketing message to a set of display devices in accordance with an illustrative embodiment;
FIG. 8 is a block diagram of an identification tag reader for gathering data associated with one or more items in accordance with an illustrative embodiment;
FIG. 9 is a block diagram illustrating a smart detection engine for analyzing data associated with a customer to automatically identify the customer in accordance with an illustrative embodiment;
FIG. 10 is a flowchart illustrating a process for analyzing dynamic customer data elements to generate customized digital marketing messages in accordance with an illustrative embodiment;
FIG. 11 is a flowchart illustrating a process for analyzing audio and video data associated with a customer to automatically generate identification data for the customer in accordance with an illustrative embodiment;
FIG. 12 is a flowchart illustrating a process for analyzing audio of a customer's voice and/or video of a customer's face to generate customer identification data;
FIG. 13 is a flowchart illustrating a process for analyzing video of a customer's vehicle and/or audio of a customer's vehicle to generate vehicle identification data in accordance with an illustrative embodiment.



DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENT
With reference now to the figures and in particular with reference to FIGS. 1-5, exemplary diagrams of data processing environments are provided in which illustrative embodiments may be implemented. It should be appreciated that FIGS. 1-5 are only exemplary and are not intended to assert or imply any limitation with regard to the environments in which different embodiments may be implemented. Many modifications to the depicted environments may be made.
With reference now to the figures, FIG. 1 depicts a pictorial representation of a network of data processing systems in which illustrative embodiments may be implemented. Network data processing system 100 is a network of computers in which embodiments may be implemented. Network data processing system 100 contains network 102, which is the medium used to provide communications links between various devices and computers connected together within network data processing system 100. Network 102 may include connections, such as wire, wireless communication links, or fiber optic cables.
In the depicted example, server 104 and server 106 connect to network 102 along with storage area network (SAN) 108. Storage area network 108 is a network connecting one or more data storage devices to one or more servers, such as servers 104 and 106. A data storage device, may include, but is not limited to, tape libraries, disk array controllers, tape drives, flash memory, a hard disk, and/or any other type of storage device for storing data. Storage area network 108 allows a computing device, such as client 110 to connect to a remote data storage device over a network for block level input/output.
In addition, clients 110 and 112 connect to network 102. These clients 110 and 112 may be, for example, personal computers or network computers. In the depicted example, server 104 provides data, such as boot files, operating system images, and applications to clients 110 and 112. Clients 110 and 112 are clients to server 104 in this example.
Digital customer marketing environment 114 also connects to network 102. Digital customer marketing environment 114 is a marketing environment in which a customer may view, select order, and/or purchase one or more items. Digital customer marketing environment 114 may include one or more facilities, buildings, or other structures for wholly or partially containing the items. A facility may include, but is not limited to, a grocery store, a clothing store, a marketplace, a retail department store, a convention center, or any other type of structure for housing, storing, displaying, and/or selling items.
Items in digital customer marketing environment 114 may include, but are not limited to, comestibles, clothing, shoes, toys, cleaning products, household items, machines, any type of manufactured items, entertainment and/or educational materials, as well as entrance or admittance to attend or receive an educational or entertainment service, activity, or event. Items for purchase could also include services, such as ordering dry cleaning services, food delivery, or any other services.
Comestibles include solid, liquid, and/or semi-solid food and beverage items. Comestibles may be, but are not limited to, meat products, dairy products, fruits, vegetables, bread, pasta, pre-prepared or ready-to-eat items, as well as unprepared or uncooked food and/or beverage items. For example, a comestible could include, without limitation, a box of cereal, a steak, tea bags, a cup of tea that is ready to drink, popcorn, pizza, candy, or any other edible food or beverage items.
An entertainment or educational activity, event, or service may include, but is not limited to, a sporting event, a music concert, a seminar, a convention, a movie, a ride, a game, a theatrical performance, and/or any other performance, show, or spectacle for entertainment or education of customers. For example, entertainment or educational activity or event could include, without limitation, the purchase of seating at a football game, purchase of a ride on a roller coaster, purchase of a manicure, or purchase of admission to view a film.
Digital customer marketing environment 114 may also includes a parking facility for parking cars, trucks, motorcycles, bicycles, or other vehicles for conveying customers to and from digital customer marketing environment 114. A parking facility may include an open air parking lot, an underground parking garage, an above ground parking garage, an automated parking garage, and/or any other area designated for parking customer vehicles.
For example, digital customer marketing environment 114 may be, but is not limited to, a grocery store, a retail store, a department store, an indoor mall, an outdoor mall, a combination of indoor and outdoor retail areas, a farmer's market, a convention center, a sports arena or stadium, an airport, a bus depot, a train station, a marina, a hotel, fair grounds, an amusement park, a water park, and/or a zoo.
Digital customer marketing environment 114 encompasses a range or area in which marketing messages may be transmitted to a digital display device for presentation to a customer within digital customer marketing environment. Digital multimedia management software is used to manage and/or enable generation, management, transmission, and/or display of marketing messages within digital customer marketing environment. Examples of digital multimedia management software includes, but is not limited to, Scala® digital media/digital signage software, EK3® digital media/digital signage software, and/or Allure digital media software.
In the depicted example, network data processing system 100 is the Internet with network 102 representing a worldwide collection of networks and gateways that use the Transmission Control Protocol/Internet Protocol (TCP/IP) suite of protocols to communicate with one another. At the heart of the Internet is a backbone of high-speed data communication lines between major nodes or host computers, consisting of thousands of commercial, governmental, educational and other computer systems that route data and messages. Of course, network data processing system 100 also may be implemented as a number of different types of networks, such as, without limitation, an intranet, an Ethernet, a local area network (LAN), and/or a wide area network (WAN).
Network data processing system 100 may also include additional data storage devices, such as data storage device 116. Data storage device 116 may be implemented in any type of device for storing data, including, without limitation, a hard disk, a compact disk (CD), a compact disk rewritable (CD-RW), a flash memory, a compact disk read-only memory (CD ROM), a non-volatile random access memory (NV-RAM), and/or any other type of storage device for storing data
FIG. 1 is intended as an example, and not as an architectural limitation for different embodiments. Network data processing system 100 may include additional servers, clients, data storage devices, and/or other devices not shown. For example, server 104 may also include devices not depicted in FIG. 1, such as, without limitation, a local data storage device. A local data storage device could include a hard disk, a flash memory, a non-volatile random access memory (NVRAM), a read only memory (ROM), and/or any other type of device for storing data.
A merchant, owner, operator, manager or other employee associated with digital customer marketing environment 114 typically wants to market products or services to a customer or potential customer in the most convenient and efficient manner possible so as to maximize resulting purchases of goods and/or services by the customer. Therefore, the aspects of the illustrative embodiments recognize that it is advantageous for the merchant to have as much information regarding a customer as possible to personalize the merchant's marketing strategy to that particular customer.
In addition, customers generally prefer to only receive marketing messages that are relevant to that particular customer. For example, a single college student with no children would typically not be interested in marketing messages offering sale prices or incentives for purchasing baby diapers or children's toys. In addition, that college student would not want to waste their time viewing such marketing messages. Likewise, a customer that is a non-smoker may be inconvenienced by being presented with advertisements, email, digital messages, or other marketing messages for tobacco products.
Therefore, the illustrative embodiments provide a computer implemented method, apparatus, and computer usable program code for generating customized marketing messages using automatically generated customer identification data. In one embodiment, real-time data for a customer is received from a set of cameras associated with a retail facility to form detection data. The customer is automatically identified using the detection data to form customer identification data. Automatically identifying the customer occurs without human input. A customized marketing message is generated for the customer using the customer identification data.
The real-time data for the customer may be audio of a customer's voice or audio of a customer's vehicle. The real-time data for the customer may also include video images of the customer and/or video images of the customer's vehicle.
Automatically identifying the customer may be performed by processing or analyzing a set of video images and/or audio images of a customer to identify the customer without input from a user. In other words, the process can analyze the real-time data for the customer to identify the customer without a human user monitoring, watching, or otherwise reviewing the real-time data from the set of camera to identify a customer. For example, if the real-time data is a set of camera images, the process can identify a customer in the set of camera images without receiving input from a user indicating which set of pixels in the set of images represents a customer, a customer location, or any other input from a human user indicating a customer in the set of images.
Customer identification data is data identifying a customer and/or a customer's vehicle. Identification data is generated automatically based on an analysis of audio data and/or video data of the customer and/or the customer's vehicle in real time. For example, a customer may be automatically identified, without human intervention, based on audio and/or video data of the customer outside of the retail facility and/or inside the retail facility. The customer may also be identified based on an identification of the customer's vehicle. The customer's vehicle is identified based on an analysis of audio and/or video data of the customer's vehicle as the customer's vehicle is arriving, parked, or leaving the retail environment.
As used herein, the term vehicle refers to any means by which someone travels or is conveyed to or from a retail environment. A vehicle can include, but is not limited to, an automobile, a truck, a bus, a motorcycle, a moped, a trike (three-wheeled) motorbike, an amphibious car-boat, a recreational vehicle (RV), a motor home, a roadable aircraft (flying car), an airplane, or any other means by which someone or something is carried or conveyed. A vehicle can have any number of wheels, including two wheeled vehicles, three wheeled vehicles, in addition to vehicles having four or more wheels.
The identification data may be processed with external data associated with a customer and/or internal data associated with a customer to form the dynamic data. External data is received from a set of detectors located externally to a retail facility to form external data. External data may include data captured by a set of motion detectors, sound detection devices, pressure sensors, or cameras. As used herein, the term “set” includes one or more. For example, a set of motion detectors may include a single motion detector or two or more motion detectors. In one embodiment, the detectors include a set of one or more cameras located externally to the retail facility. Video images received from the set of cameras are used to identify a presence of the customer outside the retail facility. The video images from the set of cameras outside the retail facility are external data.
Internal data is data received from a set of detectors located internally or inside of a retail facility. For example, internal data may include, but is not limited to, video images of a customer captured by cameras located inside or internally to a retail facility and/or data regarding the current or real-time contents of a customer's shopping basket gathered by a set of radio frequency identification sensors located inside the retail facility.
As used herein, data associated with a customer may include data regarding the customer, members of the customer's family, pets, cars or other vehicles, the customer's shopping companions, the customer's friends, and/or any other data pertaining to the customer. The customized marketing message is delivered to a display device associated with the customer for display.
Processing identification data may include, but is not limited to, formatting the identification data for utilization and/or analysis in one or more data models, combining the identification data with external data and/or internal data, comparing the identification data to a data model and/or filtering the identification data for relevant data elements to form the dynamic data.
Dynamic data is data for a customer that is gathered and analyzed in real time as a customer is shopping or browsing in retail marketing environment 114. Dynamic data is data that has been processed or filtered for analysis in a data model. For example, if the internal data includes video images of a customer inside a retail facility, the video images may need to be processed to convert the video images into data and/or metadata for analysis in a data model. For example, a data model may not be capable of analyzing raw, or unprocessed video images captured by a camera. The video images may need to be processed into data and/or meta data describing the contents of the video images before a data model may be used to organize, structure, or otherwise manipulate data and/or metadata. The video images converted to data and/or meta data that is ready for processing or analysis in a set of data models is an example of dynamic data.
The set of dynamic data is analyzed using a set of data models to identify and create specific and personalized marketing message criteria for the customer. A set of data models includes one or more data models. A data model is a model for structuring, defining, organizing, imposing limitations or constraints, and/or otherwise manipulating data and metadata to produce a result. A data model may be generated using any type of modeling method or simulation including, but not limited to, a statistical method, a data mining method, a causal model, a mathematical model, a marketing model, a behavioral model, a psychological model, a sociological model, or a simulation model.
A customized marketing message is generated using the personalized marketing message criteria. Personalized marketing message criteria are criterion or indicators for selecting one or more modular marketing messages for inclusion in the customized marketing message. The personalized marketing message criteria may include one or more criterion. The personalized marketing message criteria may be generated, in part, a priori or pre-generated and in part dynamically in real-time based on the identification data for the customer and/or any available external data and/or internal data associated with the customer.
As used herein, real-time refers to something occurring as soon as possible or without delay. Real-time does not refer to something happening instantaneously. Rather, real-time indicates that an intentional delay does not occur. In other words, if something is generated in real-time it is generated as soon as generation is possible. For example, generating may be possible as the underlying data becomes available or other required items for generation are made available as opposed to generating at a later time after the underlying data is received and/or after generation has already been possible for some amount of time before generation actually begins.
The personalized marketing message criteria may also be implemented completely dynamically based on the identification data for the customer and/or any available external data and/or internal data associated with the customer.
A marketing message is a message that presents a message regarding a product or item that is being marketed, advertised, promoted, and/or offered for sale. A marketing message may include, but is not limited to, marketing messages displayed on a digital display device. A marketing message may include textual content, graphical content, moving video content, still images, audio content, and/or any combination of textual, graphical, moving video, still images, and audio content. A customized marketing message is a marketing message that is generated for a particular customer or group of customers based on one or more personalized message criteria for the customer.
The customized marketing message is a highly personalized marketing message for a specific or particular customer. The personalized marketing message may include special offers or incentives to the customer. An incentive is an offer of a discount or reward to encourage a customer to select, order, and/or purchase one or more items.
The display device for presenting the customized marketing message to the customer may be, without limitation, a kiosk, a personal digital assistant, a cellular telephone, a laptop computer, a display screen, an electronic sign or a smart watch. In another embodiment, the display device is located externally to the retail facility. The customized marketing message is displayed on the display device to the customer before the customer enters the retail facility. In another embodiment, the customized marketing message is displayed to the customer after the customer enters the retail facility and begins shopping.
FIG. 2 is a block diagram of a digital customer marketing environment in which illustrative embodiments may be implemented. Digital customer marketing environment 200 is a marketing environment, such as digital customer marketing environment 114 in FIG. 1.
Retail facility 202 is a retail facility for wholly or partially storing, enclosing, or displaying items for marketing, viewing, selection, order, and/or purchase by a customer. For example, retail facility 202 may be, without limitation, a retail store, supermarket, book store, clothing store, or shopping mall. However, retail facility 202 is not limited to retail stores. For example, retail facility 202 may also include, without limitation, a sports arena, amusement park, water park, or convention center. In this example, retail facility 202 is a grocery store.
Detectors 204-210 are devices for gathering data associated with a set of customers. A set of customers is a set of one or more customers. Detectors 204-210 are examples of detectors that are located externally to retail facility 202. In this example, detectors 204-210 are located at locations along an outer perimeter of digital customer marketing environment 200. However, detectors 204-210 may be located at any position within digital customer marketing environment 200 that is outside retail facility 202 to detect customers before the customers enter retail facility 202 and/or after customers leave digital customer marketing environment 200.
Detectors 204-210 may be any type of detecting devices for gathering data associated with a customer, including, but not limited to, a camera, a motion sensor device, a sonar, sound recording device, audio detection device, a voice recognition system, a heat sensor, a seismograph, a pressure sensor, a device for detecting odors, scents, and/or fragrances, a radio frequency identification (RFID) tag reader, a global positioning system (GPS) receiver, and/or any other detection device for detecting a presence of a human, animal, and/or conveyance vehicle outside of the retail facility. A conveyance vehicle is a vehicle for conveying people, animals, or objects to a destination. A conveyance vehicle may include, but is not limited to, a car, bus, truck, motorcycle, boat, airplane, or any other type of vehicle.
Detectors 204-210 may be any type of detecting devices for gathering identification data associated with a customer. Detectors 204-210 may also be used to gather external data associated with the customer. Identification data is data identifying a customer or a customer's vehicle. Identification data is generated automatically by analyzing audio and/or video data gathered by detection devices such as, video recording devices, sound recording devices, and/or sound detecting devices. A video recording device is a set of cameras. A set of cameras includes one or more cameras. The set of cameras may optionally include one or more sound recording devices, such as one or more microphones.
A camera may be any type of known or available camera, including, but not limited to, a video camera for taking moving video images, a digital camera capable of taking still pictures and/or a continuous video stream, a stereo camera, a web camera, and/or any other imaging device capable of capturing a view of whatever appears within the camera's range for remote monitoring, viewing, or recording of a distant or obscured person, object, or area.
Various lenses, filters, and other optical devices such as zoom lenses, wide angle lenses, mirrors, prisms and the like may also be used with the set of cameras to assist in capturing the desired view. The camera may be fixed in a particular orientation and configuration, or it may, along with any other optical devices, be programmable in orientation, light sensitivity level, focus or other parameters. Programming data for controlling the set of cameras may be provided via a computing device, such as server 104 in FIG. 1.
A camera may also be a stationary camera and/or non-stationary cameras. A non-stationary camera is a camera that is capable of moving and/or rotating along one or more directions, such as up, down, left, right, and/or rotate about an axis of rotation. The camera may also be capable of moving to follow or track a person, animal, or object in motion. In other words, the camera may be capable of moving about an axis of rotation in order to keep a customer, animal, or object within a viewing range of the camera lens. In this example, detectors 204-210 are non-stationary digital video cameras.
A sound recording device or sound detecting device may be any type of device for recording or detecting sound, such as, without limitation, a microphone.
External customer data is data for detecting a presence of a customer outside retail facility 202. External data may be gathered by detection devices such as, without limitation, a camera, an audio recorder, a sound detection device, a seismograph, pressure sensors, a device for detecting odors, scents, and/or fragrances, a motion detector, a thermal sensor or other heat sensor device, and/or any other device for detecting a presence of a human, animal, and/or conveyance vehicle outside of the retail facility.
A heat sensor may be any type of known or available sensor for detecting body heat generated by a human or animal. A heat sensor may also be a sensor for detecting heat generated by a vehicle, such as an automobile or a motorcycle.
A motion detector may include any type of known or available motion detector device. A motion detector device may include, but is not limited to, a motion detector device using a photo-sensor, radar or microwave radio detector, or ultrasonic sound waves.
A motion detector using ultrasonic sound waves transmits or emits ultrasonic sounds waves. The motion detector detects or measures the ultrasonic sound waves that are reflected back to the motion detector. If a human, animal, or other object moves within the range of the ultrasonic sound waves generated by the motion detector, the motion detector detects a change in the echo of sound waves reflected back. This change in the echo indicates the presence of a human, animal, or other object moving within the range of the motion detector.
In one example, a motion detector device using a radar or microwave radio detector may detect motion by sending out a burst of microwave radio energy and detecting the same microwave radio waves when the radio waves are deflected back to the motion detector. If a human, animal, or other object moves into the range of the microwave radio energy field generated by the motion detector, the amount of energy reflected back to the motion detector is changed. The motion detector identifies this change in reflected energy as an indication of the presence of a human, animal, or other object moving within the motion detectors range.
A motion detector device, using a photo-sensor, detects motion by sending a beam of light across a space into a photo-sensor. The photo-sensor detects when a human, animal, or object breaks or interrupts the beam of light as the human, animal, or object by moving in-between the source of the beam of light and the photo-sensor. These examples of motion detectors are presented for illustrative purposes only. A motion detector in accordance with the illustrative embodiments may include any type of known or available motion detector and is not limited to the motion detectors described herein.
A pressure sensor detector may be, for example, a device for detecting a change in weight or mass associated with the pressure sensor. For example, if one or more pressure sensors are imbedded in a sidewalk, Astroturf, or floor mat, the pressure sensor detects a change in weight or mass when a human customer or animal steps on the pressure sensor. The pressure sensor may also detect when a human customer or animal steps off of the pressure sensor. In another example, one or more pressure sensors are embedded in a parking lot, and the pressure sensors detect a weight and/or mass associated with a vehicle when the vehicle is in contact with the pressure sensor. A vehicle may be in contact with one or more pressure sensors when the vehicle is driving over one or more pressure sensors and/or when a vehicle is parked on top of one or more pressure sensors.
Detectors 204-210 are connected to an analysis server on a data processing system, such as network data processing system 100 in FIG. 1. The analysis server is illustrated and described in greater detail in FIG. 6 below. The analysis server includes software for analyzing digital images and other data captured by detectors 204-210 to track and/or visually identify retail items, containers, and/or customers outside retail facility 202. Attachment of identifying marks may be part of this visual identification in the illustrative embodiments.
In this example, four detectors, detectors 204-210, are located outside retail facility 202. However, any number of detectors may be used to detect, track, and/or gather data associated with customers outside retail facility 202. For example, a single detector, as well as two or more detectors may be used outside retail facility 202 for tracking customers entering and/or exiting retail facility 202.
Retail facility 202 may also optionally include set of detectors 212. Set of detectors 212 is a set of one or more detectors for gathering data associated with a set of customers located inside of retail facility 202. Set of detectors 212 are detector for gathering audio and/or video data for use in generating identification data for the customer and/or the customer's vehicle. Set of detectors 212 may also optionally be used to gather internal data.
Set of detectors 212 may be located at any location within retail facility 202. In addition, set of detector 212 may include multiple detectors located at differing locations within retail facility 202. For example, a detector in set of detectors 212 may be located, without limitation, at an entrance to retail facility 202, on one or more shelves in retail facility 202, and/or on one or more doors or doorways in retail facility 202.
The detectors in set of detectors 212 may be any type of detecting devices, including, but not limited to, cameras, motion sensor devices, sonar detectors, sound recording devices, audio detection devices, voice recognition systems, heat sensors, seismographs, pressure sensors, devices for detecting odors, scents, and/or fragrances, radio frequency identification (RFID) tag readers, global positioning system (GPS) receivers, and/or any other detection devices for detecting humans, animals, and/or conveyance vehicles inside of retail facility 202.
For example, set of detectors 212 may include one or more cameras or other image capture devices located inside retail facility 202 for tracking and/or identifying items, containers for items, shopping containers and shopping carts, and/or customers inside retail facility 202 to form internal data. The camera or other detector in set of detectors 212 may be coupled to and/or in communication with the analysis server. In addition, more than one image capture device may be operated simultaneously without departing from the illustrative embodiments of the present invention.
Display devices 214 are multimedia devices for displaying marketing messages to customers. Display devices 214 may be any type of display device for presenting a text, graphic, audio, video, and/or any combination of text, graphics, audio, and video to a customer. For example, display devices 214 may be, without limitation, a computer display screen, laptop computer, a tablet personal computer (PC), a video display screen, a digital message board, a monitor, a kiosk, a personal digital assistant (PDA), and/or a cellular telephone with a display screen. Display devices 214 may be one or more display devices located within retail facility 202 for use and/or viewing by one or more customers.
In this example, display devices 214 are located inside retail facility 202. However, display devices 214 may also be located outside retail facility, such as display devices 216. In this example, display devices 216 is a display screen or kiosk located in a parking lot, queue line, or other area outside of retail facility 202. Display devices 216 outside retail facility 202 may be used in the absence of display devices 214 inside retail facility 202 or in addition to display devices 214 located inside retail facility 202.
Container 220 is a container for holding, carrying, transporting, or moving one or more items. For example, container 220 may be, without limitation, a shopping cart, a shopping bag, a shopping basket, and/or any other type of container for holding items. In this example, container 220 is a shopping cart.
In this example in FIG. 2, only one container 220 is depicted inside retail facility 202. However, any number of containers may be used inside and/or outside retail facility 202 for holding, carrying, transporting, or moving items selected by customers.
Container 220 may also optionally include identification tag 224. Identification tag 224 is a tag for identifying container 220, locating container 220 within digital customer marketing environment 200, either inside or outside retail facility 202, and/or associating container 220 with a particular customer. For example, identification tag 224 may be a radio frequency identification (RFID) tag, a universal product code (UPC) tag, a global positioning system (GPS) tag, and/or any other type of identification tag for identifying, locating, and/or tracking a container.
Container 220 may also include display device 226 coupled to, mounted on, attached to, or imbedded within container 220. Display device 226 is a multimedia display device for displaying textual, graphical, video, and/or audio marketing messages to a customer. For example, display device 226 may be a digital display screen or personal digital assistant attached to a handle, front, back, or side member of container 220. Display device 226 may be operatively connected to a data processing system, such as data processing system 100 connected to digital customer marketing environment 114 in FIG. 1 via wireless, infrared, radio, or other connection technologies known in the art, for the purpose of transferring data to be displayed on display device 226. The data processing system includes the analysis server for analyzing dynamic external customer data obtained from detectors 204-210 and set of detectors 212, as well as internal customer data obtained from one or more databases storing data associated with one or more customers.
Retail items 228 are items of merchandise for sale. Retail items 228 may be displayed on a display shelf (not shown) located in retail facility 202. Other items of merchandise that may be for sale, such as food, beverages, shoes, clothing, household goods, decorative items, or sporting goods, may be hung from display racks, displayed in cabinets, on shelves, or in refrigeration units (not shown). Any other type of merchandise display arrangement known in the retail trade may also be used in accordance with the illustrative embodiments.
For example, display shelves or racks may include, in addition to retail items 228, various advertising displays, images, or postings. A multimedia display device attached to a data processing system may also be included. The images shown on the multimedia display may be changed in real time in response to various events such as the time of day, the day of the week, a particular customer approaching the shelves or rack, or items already placed inside container 220 by the customer.
Retail items 228 may be viewed or identified using an image capture device, such as a camera or other detector in set of detectors 212. To facilitate such viewing, an item may have attached identification tags 230. Identification tags 230 are tags associated with one or more retail items for identifying the item and/or location of the item. For example, identification tags 230 may be, without limitation, a bar code pattern, such as a universal product code (UPC) or European article number (EAN), a radio frequency identification (RFID) tag, or other optical identification tag, depending on the capabilities of the image capture device and associated data processing system to process the information and make an identification of retail items 228. In some embodiments, an optical identification may be attached to more than one side of a given item.
The data processing system, discussed in greater detail in FIG. 3 below, includes associated memory which may be an integral part, such as the operating memory, of the data processing system or externally accessible memory. Software for tracking objects may reside in the memory and run on the processor. The software is capable of tracking retail items 228, as a customer removes an item in retail items 228 from its display position and places the item into container 220. Likewise, the tracking software can track items which are being removed from container 220 and placed elsewhere in the retail store, whether placed back in their original display position or anywhere else including into another container. The tracking software can also track the position of container 220 and the customer.
The software can track retail items 228 by using data from one or more of detectors 204-210 located externally to retail facility, internal data captured by one or more detectors in set of detectors 212 located internally to retail facility 202, item identification data received from identification tags 230 and/or identification tags 224.
The software in the data processing system keeps a list of which items have been placed in each shopping container, such as container 220. The list is stored in a database. The database may be any type of database such as a spreadsheet, relational database, hierarchical database or the like. The database may be stored in the operating memory of the data processing system, externally on a secondary data storage device, locally on a recordable medium such as a hard drive, floppy drive, CD ROM, DVD device, remotely on a storage area network, such as storage area network 108 in FIG. 1, or in any other type of storage device.
The lists of items in container 220 are updated frequently enough to maintain a dynamic, accurate, real time listing of the contents of each container as customers add and remove items from containers, such as container 220. The listings of items in containers are also made available to whatever inventory system is used in retail facility 202. Such listings represent an up-to-the-minute view of which items are still available for sale, for example, to on-line shopping customers. The listings may also provide a demand side trigger back to the supplier of each item. In other words, the listing of items in customer shopping containers can be used to update inventories to determine current stock available for sale to customers and/or identification of items that need to be restocked or replenished.
At any time, the customer using container 220 may request to see a listing of the contents of container 220 by entering a query at a user interface to the data processing system. The user interface may be available at a kiosk, computer, personal digital assistant, or other computing device connected to the data processing system via a network connection. The user interface may also be coupled to a display device, such as at a display device in display devices 214, display devices 216, or display device 226 associated with container 220. The customer may also make such a query after leaving the retail store. For example, a query may be made using a portable device or a home computer workstation.
The listing is then displayed at a location where it may be viewed by the customer, such as on a display device in display devices 214 inside retail facility 202, display devices 216 outside retail facility 202, or display device 226 associated with container 220. The listing may include the quantity of each item in container 220 as well as the price for each, a discount or amount saved off the regular price of each item, and a total price for all items in container 220. Other data may also be displayed as part of the listing, such as, additional incentives to purchase one or more other items available in digital customer marketing environment 200.
When the customer is finished shopping, the customer may proceed to a point-of-sale checkout station. In one embodiment, the checkout station may be coupled to the data processing system. Therefore, the items in container 220 are already known to the data processing system due to the dynamic listing of items in container 220 that is maintained as the customer shops in digital customer marketing environment 200. Thus, no need is present for an employee, customer, or other person to scan each item in container 220 to complete the purchase of each item as is commonly done today. In this example, the customer merely arranges for payment of the total, for example by use of a smart card, credit card, debit card, cash, or other payment method. In some embodiments, it may not be necessary to empty container 220 at the retail facility at all, for example, if container 220 is a minimal cost item which can be kept by the customer.
In other embodiments, container 220 may belong to the customer. In this example, the customer brings container 220 to retail facility 202 at the start of the shopping session. In another embodiment, container 220 belongs to retail facility 202 and must be returned before the customer leaves the parking lot or at some other designated time or place.
In another example, when the customer is finished shopping, the customer may complete checkout either in-aisle or from a final or terminal-based checkout position in the store using a transactional device which may be integral with container 220 or associated temporarily to container 220. The customer may also complete the transaction using a consumer owned computing device, such as a laptop, cellular telephone, or personal digital assistant that is connected to the data processing system via a network connection.
The customer may also make payment by swiping a magnetic strip on a card, using any known or available radio frequency identification (RFID) enabled payment device. The transactional device may also be a portable device such as a laptop computer, palm device, or any other portable device specially configured for such in-aisle checkout service, whether integral with container 220 or separately operable. In this example, the transactional device connects to the data processing system via a network connection to complete the purchase transaction at check out time.
Checkout may be performed in-aisle or at the end of the shopping trip whether from any point or from a specified point of transaction. As noted above, checkout transactional devices may be stationary shared devices or portable or mobile devices offered to the customer from the store or may be devices brought to the store by the customer, which are compatible with the data processing system and software residing on the data processing system.
Thus, in this depicted example, when a customer enters digital customer marketing environment but before the customer enters retail facility 202, such as a retail store, the customer is detected and identified by one or more detectors in detectors 204-210 to generate external data. If the customer takes a shopping container before entering retail facility 202, the shopping container is also identified. In some embodiments, the customer may be identified through identification of the container. Detectors 204-210 may also gather audio and/or video data associated with the customer for use in generating identification data for the customer or the customer's vehicle.
The customer is tracked using image data and/or other detection data captured by detectors 204-210 as the customer enters retail facility 202. The customer is identified and tracked inside retail facility 202 by one or more detectors inside the facility, such as set of detectors 212. When the customer takes a shopping container, such as container 220, the analysis server uses internal data from set of detectors 212, such as, identification data from identification tags 230 and 224, to track container 220 and items selected by the customer and placed in container 220.
As a result, an item selected by the customer, for example, as the customer removes the item from its stationary position on a store display, is identified. The selected item may be traced visually by a camera, tracked by another type of detector in set of detectors 212 and/or using item identification data from identification tags 230. The item is tracked until the customer places it in container 220.
The analysis server stores a listing of selected items placed in the shopping container. In this example, a single container and a single customer is described. However, the aspects of the illustrative embodiments may also be used to track multiple containers and multiple customers simultaneously. In this case, the analysis server will store a separate listing of selected items for each active customer. As noted above, the listings may be stored in a database. The listing of items in a given container is displayed to a customer, employee, agent, or other customer in response to a query. The listing may be displayed to a customer at any time either while actively shopping, during check-out, or after the customer leaves retail facility 202.
Thus, in one embodiment, a customer entering retail facility 202 is detected by one or more detectors in detectors 204-210. The customer may be identified by the one or more detectors. An analysis server in a data processing system associated with retail facility 202 begins performing data mining on available customer profile information and demographic information for use in generating customized marketing messages targeted to the customer.
The customer may be presented with customized digital marketing messages on one or more display devices in display devices 216 located externally to retail facility 202 before the customer enters retail facility 202.
When the customer enters retail facility 202, the customer is typically offered, provided, or permitted to take shopping container 220 for use during shopping. Container 220 may contain a digital media display, such as display device 226, mounted on container 220 and/or customer may be offered a handheld digital media display device, such as a display device in display devices 214. In the alternative, the customer may be encouraged to use strategically placed kiosks running digital media marketing messages throughout retail facility 202. Display device 226, 214, and/or 216 may include a verification device for verifying an identity of the customer.
For example, display device 214 may include a radio frequency identification tag reader 232 for reading a radio frequency identification tag, a smart card reader for reading a smart card, or a card reader for reading a specialized store loyalty or frequent customer card. Once the customer has been verified, the data processing system retrieves past purchase history, total potential wallet-share, shopper segmentation information, customer profile data, granular demographic data for the customer, and/or any other available customer data elements using known or available data retrieval and/or data mining techniques. The customer data elements are analyzed using a data model to determine appropriate digital media content to be pushed, on-demand, throughout the store to customers viewing display devices 214, 216, and/or display device 226.
This illustrative embodiment provides an intelligent guided selling methodology to optimize customer throughput in the store, thereby maximizing or optimizing total retail content and/or retail sales for the store. It will be appreciated by one skilled in the art that the words “optimize”, “optimizating” and related terms are terms of art that refer to improvements in speed and/or efficiency of a computer implemented method or computer program, and do not purport to indicate that a computer implemented method or computer program has achieved, or is capable of achieving, an “optimal” or perfectly speedy/perfectly efficient state.
Thus, the customer is provided with incentives to use display devices 214, 216, and/or display device 226 to obtain marketing incentives, promotional offers, and discounts. When the customer has finished shopping, the customer may be provided with a list of savings or “tiered” accounting of savings over the regular price of purchased items if a display device had not been used to view and use customized digital marketing messages.
Next, FIG. 3 is a block diagram of a data processing system in which illustrative embodiments may be implemented. Data processing system 300 is an example of a computer, such as server 104 or client 110 in FIG. 1, in which computer usable code or instructions implementing the processes may be located for the illustrative embodiments.
In the depicted example, data processing system 300 employs a hub architecture including a north bridge and memory controller hub (MCH) 302 and a south bridge and input/output (I/O) controller hub (ICH) 304. Processing unit 306, main memory 308, and graphics processor 310 are coupled to north bridge and memory controller hub 302. Processing unit 306 may contain one or more processors and even may be implemented using one or more heterogeneous processor systems. Graphics processor 310 may be coupled to the MCH through an accelerated graphics port (AGP), for example.
In the depicted example, local area network (LAN) adapter 312 is coupled to south bridge and I/O controller hub 304 and audio adapter 316, keyboard and mouse adapter 320, modem 322, read only memory (ROM) 324, universal serial bus (USB) ports and other communications ports 332, and PCI/PCIe devices 334 are coupled to south bridge and I/O controller hub 304 through bus 338, and hard disk drive (HDD) 326 and CD-ROM drive 330 are coupled to south bridge and I/O controller hub 304 through bus 340. PCI/PCIe devices may include, for example, Ethernet adapters, add-in cards, and PC cards for notebook computers. PCI uses a card bus controller, while PCIe does not. ROM 324 may be, for example, a flash binary input/output system (BIOS). Hard disk drive 326 and CD-ROM drive 330 may use, for example, an integrated drive electronics (IDE) or serial advanced technology attachment (SATA) interface. A super I/O (SIO) device 336 may be coupled to south bridge and I/O controller hub 304.
An operating system runs on processing unit 306 and coordinates and provides control of various components within data processing system 300 in FIG. 3. The operating system may be a commercially available operating system such as Microsoft® Windows® XP (Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both). An object oriented programming system, such as the JavaTM programming system, may run in conjunction with the operating system and provides calls to the operating system from Java programs or applications executing on data processing system 300. Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.
Instructions for the operating system, the object-oriented programming system, and applications or programs are located on storage devices, such as hard disk drive 326, and may be loaded into main memory 308 for execution by processing unit 306. The processes of the illustrative embodiments may be performed by processing unit 306 using computer implemented instructions, which may be located in a memory such as, for example, main memory 308, read only memory 324, or in one or more peripheral devices.
In some illustrative examples, data processing system 300 may be a personal digital assistant (PDA), which is generally configured with flash memory to provide non-volatile memory for storing operating system files and/or customer-generated data. A bus system may be comprised of one or more buses, such as a system bus, an I/O bus and a PCI bus. Of course the bus system may be implemented using any type of communications fabric or architecture that provides for a transfer of data between different components or devices attached to the fabric or architecture. A communications unit may include one or more devices used to transmit and receive data, such as a modem or a network adapter. A memory may be, for example, main memory 308 or a cache such as found in north bridge and memory controller hub 302. A processing unit may include one or more processors or CPUs.
With reference now to FIG. 4, a diagram of a display device in the form of a personal digital assistant (PDA) is depicted in accordance with a preferred embodiment of the present invention. Personal digital assistant 400 includes a display screen 402 for presenting textual and graphical information. Display screen 402 may be a known display device, such as a liquid crystal display (LCD) device. The display may be used to present a map or directions, calendar information, a telephone directory, or an electronic mail message. In these examples, display screen 402 may receive customer input using an input device such as, for example, stylus 410.
Personal digital assistant 400 may also include keypad 404, speaker 406, and antenna 408. Keypad 404 may be used to receive customer input in addition to using display screen 402. Speaker 406 provides a mechanism for audio output, such as presentation of an audio file. Antenna 408 provides a mechanism used in establishing a wireless communications link between personal digital assistant 400 and a network, such as network 102 in FIG. 1. Personal digital assistant 400 also preferably includes a graphical user interface that may be implemented by means of systems software residing in computer readable media in operation within personal digital assistant 400.
Turning now to FIG. 5, a block diagram of a personal digital assistant display device is shown in accordance with a preferred embodiment of the present invention. Personal digital assistant 500 is an example of a personal digital assistant, such as personal digital assistant 400 in FIG. 4, in which code or instructions implementing the processes of the present invention for displaying customized digital marketing messages may be located. Personal digital assistant 500 includes a bus 502 to which processor 504 and main memory 506 are connected. Display adapter 508, keypad adapter 510, storage 512, and audio adapter 514 also are connected to bus 502. Cradle link 516 provides a mechanism to connect personal digital assistant 500 to a cradle used in synchronizing data in personal digital assistant 500 with another data processing system. Further, display adapter 508 also includes a mechanism to receive customer input from a stylus when a touch screen display is employed.
An operating system runs on processor 504 and is used to coordinate and provide control of various components within personal digital assistant 500 in FIG. 5. The operating system may be, for example, a commercially available operating system such as Windows CE, which is available from Microsoft Corporation. Instructions for the operating system and applications or programs are located on storage devices, such as storage 512, and may be loaded into main memory 506 for execution by processor 504.
The depicted examples in FIGS. 1-5 are not meant to imply architectural limitations. The hardware in FIGS. 1-5 may vary depending on the implementation. Other internal hardware or peripheral devices, such as flash memory, equivalent non-volatile memory, or optical disk drives and the like, may be used in addition to or in place of the hardware depicted in FIGS. 1-5. Also, the processes of the illustrative embodiments may be applied to a multiprocessor data processing system.
Referring now to FIG. 6, a block diagram of a data processing system for analyzing data associated with a customer to generate customized marketing messages is shown in accordance with an illustrative embodiment. Data associated with the customer includes customer identification data and any available internal data and/or external data. Data processing system 600 is a data processing system, such as data processing system 100 in FIG. 1 and/or data processing system 300 in FIG. 3.
Analysis server 602 is any type of known or available server for analyzing dynamic customer data elements for use in generating customized digital marketing messages. Analysis server 602 may be a server, such as server 104 in FIG. 1 or data processing system 300 in FIG. 3. Analysis server 602 includes set of data models 604 for analyzing dynamic customer data elements and static customer data elements.
Static customer data elements are data elements that do not tend to change in real time. Examples of static data elements include a customer's name and address. Dynamic customer data elements are data elements that are changing in real-time. For example, dynamic customer data elements could include, without limitation, the current contents of a customer's shopping basket, the time of day, the day of the week, whether it is the customer's birthday or other holiday observed by the customer, customer's responses to marketing messages and/or items viewed by the customer, customer location, and/or any other dynamic customer information. Customer identification data is a dynamic customer data element.
Set of data models 604 is one or more data models created a priori or pre-generated for use in analyzing customer data objects for personalizing content of marketing messages presented to the customer. Set of data models 604 includes one or more data models for identifying customer data objects and determining relationships between the customer data objects. Set of data models 604 are generated using statistical, data mining, and simulation or modeling techniques.
Profile data 606 is data regarding one or more customers. Profile data 606 includes point of contact data, profiled past data, current actions data, transactional history data, transactional history data, certain click-stream data, granular demographics 608, psychographic data 610, registration e.g. customer provided data, and account data and/or any other data regarding a customer.
Point of contact data is data regarding a method or device used by a customer to interact with a data processing system of a merchant or supplier and/or receive customized marketing message 630 for display. The customer may interact with the merchant or supplier using a computing device or display terminal having a user interface for inputting data and/or receiving output. The device or terminal may be a device provided by the retail facility and/or a device belonging to or provided by the customer. For example, the display or access device may include, but is not limited to, a cellular telephone, a laptop computer, a desktop computer, a computer terminal kiosk, personal digital assistant (PDA) such as a personal digital assistant 400 in FIG. 4 or personal digital assistant 500 in FIG. 5 or any other display or access device, such as display device 632.
If display device 632 is a display device associated with the retail facility, details and information regarding display device 632 will be known to analysis server 602. However, if display device 632 is a display device belonging to the customer or brought to the retail facility by the customer, analysis server 602 may identify the type of display device using techniques such as interrogation commands, cookies, or any other known or equivalent technique. From the type of device other constraints may be determined such as display size, resolution, refresh rate, color capability, keyboard entry capability, other entry capability such as pointer or mouse, speech recognition and response, language constraints, and any other fingertip touch point constraints and assumptions about customer state of the display device. For example someone using a cellular phone has a limited time window and is sensitive to location and local time of day, whereas a casual home browser may have a greater luxury of time and faster connectivity.
An indication of a location for the point of contact may also be determined. For example, global positioning system (GPS) coordinates of the customer may be determined if the customer device has such a capability whether by including a real time global positioning system receiver or by periodically storing global positioning system coordinates entered by some other method. Other location indications may also be determined such as post office address, street or crossroad coordinates, latitude-longitude coordinates or any other location indicating system.
Analysis server 602 may also determine the connectivity. For example the customer may be connected to the merchant or supplier in any of a number ways such as a modem, digital modem, network, wireless network, Ethernet, intranet, or high speed lines including fiber optic lines. Each way of connection imposes constraints of speed, latency, and/or mobility which can then also be determined.
The profiled past comprises data for individualization of customized marketing message 630. Global profile data may be retrieved from a file, database, data warehouse or any other data storage device. Multiple storage devices and software may also be used. Some or all of the data may be retrieved from the point of contact device, as well. The profiled past may comprise an imposed profile, global profile, individual profile, and demographic profile. The profiles may be combined or layered to define the customer for specific promotions and marketing offers.
In the illustrative embodiments, a global profile includes data on the customer's interests, preferences, and affiliation. The profiled past may also comprise retrieving purchased data. Various firms provide data for purchase which is grouped or keyed to presenting a lifestyle or life stage view of customers by block or group or some other baseline parameter. The purchased data presents a view of the customer based on aggregation of data points such as, but not limited to geographic block, age of head of household, income level, number of children, education level, ethnicity, and buying patterns.
The profiled past may also include navigational data relating to the path the customer used to arrive at a web page which indicates where the customer came from or the path the customer followed to link to the merchant or supplier's web page. Transactional data of actions taken is data regarding a transaction. For example, transaction data may include data regarding whether the transaction is a first time transaction or a repeat transaction, and/or how much the customer usually spends. Information on how much a customer generally spends during a given transaction may be referred to as basket share. Data voluntarily submitted by the customer in responding to questions or a survey may also be included in the profiled past.
Current actions, also called a current and historical record, are also included in profile data 606. Current actions are data defining customer behavior. One source of current actions is listings of the purchases made by the customer, payments and returns made by the customer, and/or click-stream data from a point of contact device of the customer. Click-stream data is data regarding a customer's navigation of an online web page of the merchant or supplier. Click-stream data may include page hits, sequence of hits, duration of page views, response to advertisements, transactions made, and conversion rates. Conversion rate is the number of times the customer takes action divided by the number of times an opportunity is presented.
In this example, profiled past data for a given customer is stored in analysis server 602. However, in accordance with the illustrative embodiments, profiled past data may also be stored in any local or remote data storage device, including, but not limited to, a device such as storage area network 108 in FIG. 1 or read only memory (ROM) 324 and/or compact disk read only memory (CD-ROM) 330 in FIG. 3.
Granular demographics 608 include data associated with a detailed demographics profile for one or more customers. Granular demographics 608 may include, without limitation, ethnicity, block group, lifestyle, life stage, income, and education data. Granular demographics 608 may be used as an additional layer of profile data 602 associated with a customer.
Psychographic data 610 refers to an attitude profile of the customer. Examples of attitude profiles include a trend buyer, or a time-strapped person who prefers to purchase a complete outfit, or a professional buyer who prefers to mix and match individual items from various suppliers.
Internal data 612 is data associated with a customer that is pre-generated and/or data that is gathered inside a retail facility. For example, internal data may include data received from a set of detectors located internally or inside of a retail facility, such as set of detectors 212 in FIG. 2. For example, internal data 612 includes, but is not limited to, customer profile 606 data, granular demographics 608 data, psychographic data 610, point of contact data, transactional history data, current actions data, items currently in the customer's shopping cart, and/or profiled past data.
External data 614 is data gathered by one or more detection devices located externally to a retail facility, such as retail facility 202 in FIG. 2. The one or more detection devices may be any type of detection devices for detecting a presence of a customer, animal, or object outside of the retail facility. External data 614 may include data regarding detection of a customer's presence outside a retail facility, a detection of a customer outside the retail facility that is moving toward an entrance to the retail facility indicating that the customer is about to go inside the facility, and/or detection of a customer exiting the retail facility. External data 614 may also indicate detection of a presence of a customer's vehicle, such as a car, bicycle, motorcycle, bus, or truck. For example, the detection devices may be detectors such as detectors 204-210 in FIG. 2.
Customer identification data 616 is data identifying a customer and/or a customer's vehicle. Customer identification data 616 may include a customer's name, address, telephone number, image of the customer's face, a voice pattern for the customer's voice, an image of the customer's vehicle, a license plate number of the customer's vehicle, a make, model, year, or color of the customer's car.
Customer identification data 616 is processed to form dynamic data. Processing customer identification data 616 may include processing any available internal data 612 and/or external data 614 with customer identification data 616. Processing customer identification data 616 may include, but is not limited to, filtering customer identification data 616 for relevant data elements, combining customer identification data 616 with internal data 612 and/or external data 614, comparing customer identification data 616 to baseline or comparison models for external data, and/or formatting customer identification data 616 for utilization and/or analysis in one or more data models in set of data models 604 to form the dynamic data. The processed customer identification data 616 and any available internal data 612 and/or external data 614 forms dynamic data (not shown). The dynamic data is analyzed and/or further processed using one or more data models in set of data models 604.
Content server 622 is any type of known or available server for storing modular marketing messages 624. Content server 622 may be a server, such as server 104 in FIG. 1 or data processing system 300 in FIG. 3.
Modular marketing messages 624 are two or more self contained marketing messages that may be combined with one or more other modular marketing messages in modular marketing messages 624 to form a customized marketing message for display to the customer. Modular marketing messages 624 can be quickly and dynamically assembled and disseminated to the customer in real-time.
In this illustrative example, modular marketing messages 624 are pre-generated. In other words, modular marketing messages 624 are preexisting marketing message units that are created prior to analyzing customer identification data 616 and any available internal data 612 and/or external data 614 associated with a customer using one or more data models to generate a personalized marketing message for the customer. Two or more modular marketing messages are combined to dynamically generate customized marketing message 630 customized or personalized for a particular customer. Although modular marketing messages 624 are pre-generated, modular marketing messages 624 may also include templates imbedded within modular marketing messages for adding personalized information, such as a customer's name or address, to the customized marketing message.
Derived marketing messages 626 is a software component for determining which modular marketing messages in modular marketing messages 624 should be combined or utilized to dynamically generate customized marketing message 630 for the customer in real time. Derived marketing messages 626 uses the output generated by analysis server 602 as a result of analyzing customer identification data 616 and any available internal data 612 and/or external data 614 associated with a customer using one or more appropriate data models in set of data models 604 to identify one or more modular marketing messages for the customer. The output generated by analysis server 602 from analyzing customer identification data 616 and any available internal data 612 and/or external data 614 using appropriate data models in set of data models 604 includes marketing message criteria for the customer.
Derived marketing messages 626 uses the marketing message criteria for the customer to select one or more modular marketing messages in modular marketing messages 624. In other words, derived marketing messages 626 uses the output of one or more data models in set of data models 604 that were used to analyze customer identification data 616 and any available internal data 612 and/or external data 614 associated with a customer to identify one or more modular marketing messages to be combined together to form the personalized marketing message for the customer.
For example, a first modular marketing message may be a special on a more expensive brand of peanut butter. A second modular marketing message may be a discount on jelly when peanut butter is purchased. In response to marketing message criteria that indicates the customer frequently purchases cheaper brands of peanut butter, the customer has children, and the customer is currently in an aisle of the retail facility that includes jars of peanut butter, derived marketing messages 626 will select the first marketing message and the second marketing message based on the marketing message criteria for the customer.
Dynamic marketing message assembly 628 is a software component for combining the one or more modular marketing messages selected by derived marketing messages 626 to form customized marketing message 630. Dynamic marketing message assembly 628 combines modular marketing messages selected by derived marketing messages 626 to create appropriate customized marketing message 630 for the customer. In the example above, after derived marketing messages 626 selects the first modular marketing message and the second modular marketing message based on the marketing message criteria, dynamic marketing message assembly 628 combines the first and second modular marketing messages to generate a customized marketing message offering the customer a discount on both the peanut butter and jelly if the customer purchases the more expensive brand of peanut butter. In this manner, dynamic marketing message assembly 628 provides assembly of customized marketing message 630 based on output from the data models analyzing internal data and/or external data associated with the customer.
Customized marketing message 630 is a customized and unique marketing message. The marketing message is a one-to-one customized marketing message for a specific customer. Customized marketing message 630 is generated using customer identification data 616, any available external data 614, and/or internal data 612, such as the customer's demographics and psychographics, to achieve this unique one-to-one marketing.
Customized marketing message 630 is generated for a particular customer based on dynamic customer data elements, such as customer identification data 616. For example, if modular marketing messages 624 include marketing messages identified by numerals 1-20, customized marketing message 630 may be generated using marketing messages 2, 8, 9, and 19. In this example, modular marketing messages 2, 8, 9, and 19 are combined to create a customized marketing message that is generated for display to the customer rather than displaying the exact same marketing messages to all customers. Customized marketing message 630 is displayed on display device 632.
Customized marketing message 630 may include advertisements, sales, special offers, incentives, opportunities, promotional offers, rebate information and/or rebate offers, discounts, and opportunities. An opportunity may be a “take action” opportunity, such as asking the customer to make an immediate purchase, select a particular item, request a download, provide information, or take any other type of action.
Customized marketing message 630 may also include content or messages pushing advertisements and opportunities to effectively and appropriately drive the point of contact customer to some conclusion or reaction desired by the merchant.
Customized marketing message 630 is formed in a dynamic closed loop manner in which the content delivery depends on customer identification data 616, external data 614, and/or internal data 612, such as profile data 606 and granular demographics 608. Therefore, all interchanges with the customer may sense and gather data associated with customer behavior, which is used to generate customized marketing message 630.
Display device 632 is a multimedia display for presenting customized marketing messages to one or more customers. Display device 632 may be a multimedia display, such as, but not limited to, display devices 214, 216, and 226 in FIG. 2. Display device 632 may be, for example, a personal digital assistant (PDA), a cellular telephone with a display screen, an electronic sign, a laptop computer, a tablet PC, a kiosk, a digital media display, a display screen mounted on a shopping container, and/or any other type of device for displaying digital messages to a customer.
Thus, a merchant has a capability for interacting with the customer on a direct one-to-one level by sending customized marketing message 630 to display device 632. Customized marketing message 630 may be sent and displayed to the customer via a network. For example, customized marketing message 630 may be sent via a web site accessed as a unique uniform resource location (URL) address on the World Wide Web, as well as any other networked connectivity or conventional interaction including, but not limited to, a telephone, computer terminal, cell phone or print media.
In another embodiment, display device 632 includes a printer for printing customized marketing message 630. For example, display device 632 may be a display device mounted on a shopping cart, a shopping basket, a shelf or compartment in a retail facility, included in a handheld device carried by the customer, or mounted on a wall in the retail facility. In response to displaying customized marketing message 630, a customer can select to print the customized marketing message 630 as a coupon and/or as a paper or hard copy for later use. In another embodiment, display device 630 automatically prints customized marketing message 630 for the customer rather than displaying customized marketing message 630 on a display screen or in addition to displaying customized marketing message 630 on the display screen.
In another embodiment, display device 632 provides an option for a customer to save customized marketing message 630 in an electronic form for later use. For example, the customer may save customized marketing message 630 on a hand held display device, on a flash memory, a customer account in a data base associated with analysis server 602, or any other data storage device. In this example, when customized marketing message 630 is displayed to the customer, the customer is presented with a “use offer now” option and a “save offer for later use” option. If the customer chooses the “save offer” option, the customer may save an electronic copy of customized marketing message 630 and/or print a paper copy of customized marketing message 630 for later use.
In this example, customized marketing message 630 is generated and delivered to the customer in response to an analysis of customer identification data 616, internal data 612, and external data 614.
FIG. 7 is a block diagram of a dynamic marketing message assembly transmitting a customized marketing message to a set of display devices in accordance with an illustrative embodiment. Dynamic marketing message assembly 700 is a software component for combining two or more modular marketing messages into a customized marketing message for a customer. Dynamic marketing message assembly 700 may be a component such as dynamic marketing message assembly 628 in FIG. 6.
Dynamic marketing message assembly 700 transmits a customized marketing message, such as customized marketing message 630 in FIG. 6, to one or more display devices in a set of display devices. In this example, the set of display devices includes, but is not limited to, digital media display device 702, kiosk 704, personal digital assistant 706, cellular telephone 708, and/or electronic sign 710. Although FIG. 7 illustrates a set of display devices including one each of a digital media display device 702, kiosk 704, personal digital assistant 706, cellular telephone 708, and/or electronic sign 710, a set of display devices in accordance with the illustrative embodiments may include any combination of display devices and any number of each type of display device. For example, a set of display devices may include, without limitation, six kiosks, fifty personal digital assistants, and no cellular telephones. In another example, the set of display devices may include electronic signs and kiosks but no personal digital assistants or cellular telephones.
Digital media display device 702 is any type of known or available digital media display device for displaying a marketing message. Digital media display device 702 may include, but is not limited to, a monitor, a plasma screen, a liquid crystal display screen, and/or any other type of digital media display device.
Kiosk 704 is any type of known or available kiosk. In one embodiment, a kiosk is a structure having one or more open sides, such as a booth. The kiosk includes a computing device associated with a display screen located inside or in association with the structure. The computing device may include a user interface for a user to provide input to the computing device and/or receive output. For example, the user interface may include, but is not limited to, a graphical user interface (GUI), a menu-driven interface, a command line interface, a touch screen, a voice recognition system, an alphanumeric keypad, and/or any other type of interface.
Personal digital assistant 706 is any type of known or available personal digital assistant (PDA), such as, but not limited to, personal digital assistant 400 in FIG. 4 and/or personal digital assistant 500 in FIG. 5.
Cellular telephone 708 is any type of known or available cellular telephone and/or wireless mobile telephone. Cellular telephone 708 includes a display screen that is capable of displaying pictures, graphics, and/or text. Additionally, Cellular telephone 708 may also include an alphanumeric keypad, joystick, and/or buttons for providing input to cellular telephone 708. The alphanumeric keypad, joystick, and/or buttons may be used to initiate various functions in cellular telephone 708. These functions include for example, activating a menu, displaying a calendar, receiving a call, initiating a call, displaying a customized marketing message, saving a customized marketing message, and/or selecting a saved customized marketing message.
Electronic sign 710 is any type of electronic messaging system. For example, electronic sign 710 may include, without limitation, an outdoor and/or outdoor electronic light emitting diode (LED) display, moving message boards, variable message sign, tickers, electronic message centers, video boards, and/or any other type of electronic signage.
Turning now to FIG. 8, a block diagram of an identification tag reader for gathering data associated with one or more items is shown in accordance with an illustrative embodiment. Item 800 is any type of item, such as retail items 228 in FIG. 2. Identification tag 802 associated with item 800 is a tag for providing information regarding item 800 to identification tag reader 804. Identification tag 802 is a tag such as a tag in identification tags 230 in FIG. 2. Identification tag 802 may be a bar code, a radio frequency identification tag, a global positioning system tag, and/or any other type of tag.
Radio Frequency Identification tags include read-only identification tags and read-write identification tags. A read-only identification tag is a tag that generates a signal in response to receiving an interrogate signal from an item identifier. A read-only identification tag does not have a memory. A read-write identification tag is a tag that responds to write signals by writing data to a memory within the identification tag. A read-write tag can respond to interrogate signals by sending a stream of data encoded on a radio frequency carrier. The stream of data can be large enough to carry multiple identification codes. In this example, identification tag 802 is a radio frequency identification tag.
Identification tag reader 804 is any type of known or available device for retrieving information from identification tag 802. Identification tag reader 804 may be a tag reader, such as identification tag reader 232 in FIG. 2. For example, identification tag reader 804 may be, but is not limited to, a radio frequency identification tag reader or a bar code reader. A bar code reader is a device for reading a bar code, such as a universal product code.
In this example, identification tag reader 804 provides customer identification data 808, item data 810, and/or location data 812 to an analysis server, such as analysis server 602 in FIG. 6. Customer identification data 808 is data regarding the product name and/or manufacturer name of item 800. Item data 810 is information regarding item 800, such as, without limitation, the regular price, sale price, product weight, and/or tare weight for item 800.
Location data 812 is data regarding a location of item 800 within the retail facility and/or outside the retail facility. For example, if identification tag 802 is a bar code, the item associated with identification tag 802 must be in close physical proximity to identification tag reader 804 for a bar code scanner to read a bar code on item 800. Therefore, location data 812 is data regarding the location of identification tag reader 804 currently reading identification tag 802. However, if identification tag 802 is a global positioning system tag, a substantially exact or precise location of item 800 may be obtained using global positioning system coordinates obtained from the global positioning system tag.
Identifier database 806 is a database for storing any information that may be needed by identification tag reader 804 to read identification tag 802. For example, if identification tag 802 is a radio frequency identification tag, identification tag will provide a machine readable identification code in response to a query from identification tag reader 804. In this case, identifier database 806 stores description pairs that associate the machine readable codes produced by identification tags with human readable descriptors. For example, a description pair for the machine readable identification code “10101010111111” associated with identification tag 802 would be paired with a human readable item description of item 800, such as “orange juice.” An item description is a human understandable description of an item. Human understandable descriptions are for example, text, audio, graphic, or other representations suited for display or audible output.
Referring now to FIG. 9, a block diagram illustrating a smart detection engine for analyzing data associated with a customer to automatically identify the customer is depicted in accordance with an illustrative embodiment. Smart detection system 900 is a system architecture for analyzing video images captured by a camera and/or audio captured by an audio detection device, such as a microphone.
Audio/video capture device 902 is any type of known or available device for capturing video images and/or capturing audio. Audio/video capture device 902 may be, but is not limited to, a digital video camera, a microphone, a web camera, or any other device for capturing sound and/or video images. For example, audio/video capture device 902 may be implemented as detectors 204-210 and/or set of detectors 212 in FIG. 2.
Audio/video data 904 is data associated with audio and/or video captured by audio/video capture device 902. Audio/video data 904 may be a sound file, a media file, a moving video file, a media file, a still picture, a set of still pictures, or any other form of image data and/or audio data. Audio/video data 904 may also be referred to as detection data.
Smart detection engine 908 is software for analyzing audio/video data 904. In this example, smart detection engine 908 processes audio/video data 904 for the customer and/or the customer's vehicle into data and metadata to form customer identification data 912 and vehicle identification data 914. Smart detection engine 908 may be implemented using any known or available software for performing voice analysis, facial recognition, license plate recognition, and sound analysis. In this example, smart detection engine 908 is implemented as IBM® smart surveillance system (S3) software.
Processing audio/video data 904 may include filtering the audio data for the customer to identify relevant data elements, analyzing audio data to form metadata describing or categorizing the contents of audio data, or combining audio data with video data for the customer, with audio data for the customer's vehicle, with video data for the customer's vehicle.
In one embodiment, audio/video capture device 902 captures audio associated with a customer inside a retail facility and/or outside a retail facility to form audio data for the customer. Audio/video capture device 902 transmits the audio data for the customer's voice to smart detection engine 908 to form audio/video data 904. Smart detection engine 908 compares the audio of the customer's voice with a set of audio files for recognized customer voices. The set of audio files for recognized customer voices may be stored in a data storage, such as audio/video data storage 916. Audio/video data storage 916 may be implemented in any type of storage device, such as data storage device 116 in FIG. 1.
The audio files for recognized customer voices contain a sample or voice pattern for a customer and an identification of the customer. The identification of the customer includes identification data such as, without limitation, a customer's name, address, phone number, age, a customer identification number, a customer's picture, or any other customer identification data, such as customer identification data 616 in FIG. 6.
In response to identifying a match between the audio for the customer and a recognized customer voice, smart detection engine 908 retrieves the identification of the customer to form customer identification data 912. This match may be performed by comparing voice patterns, voice pitch, voice tone, speech patterns, and/or any other methods for identifying a person based on their voice.
In this example, if a match between the audio for the customer and a recognized customer voice is not found, the audio for the customer's voice is stored as a new customer audio/video file. The customer may then be prompted to enter the customer's name or other identification information at a display device or other computing device terminal. In one example, the customer may be offered an incentive for providing identification data, such as a discount on one or more items for purchase by the customer. The customer may enter the identification data by manually typing the information into an alphanumeric keyboard or other manual interface device, speaking the customer's name within range of a speech recognition interface device, swiping a frequent customer card, utilizing a credit card to finalize purchase of one or more items, and/or any other method for providing identification data by a customer.
The identification data entered by the customer is then mapped to, added to, or otherwise associated with the new customer audio/video file. The new customer audio/video file may then be added to the set of recognized customer voices. Thus, the next time the customer visits the retail facility, smart detection engine 908 will be able to find a match for audio of the customer's voice and a recognized customer voice.
In another embodiment, audio/video capture device 902 captures audio associated with a customer's vehicle and transmits the audio of the customer's vehicle to audio/video capture device 902 to form audio/video data 904. Audio/video capture device 902 may capture audio of a customer's vehicle if audio of the customer's voice is unavailable. In one example, if a customer pulls up into a parking lot of the retail facility on a motorcycle, audio/video capture device 902 located outside the retail store captures the sound of the engine of the motorcycle. The sound of the motorcycle is transmitted to smart detection engine 908 as audio/video data 904.
Smart detection engine 908 compares the sound of the customer's motorcycle to a set of vehicle engine sounds stored on a database, such as audio/video data storage 916. In this example, if the customer is driving a Harley Davidson® motorcycle, smart detection engine will identify the customer's vehicle as a Harley Davidson® based on the unique engine sounds produced by Harley Davidson® motorcycles. The identification of the customer's vehicle as a Harley Davidson® motorcycle is vehicle identification data.
In another example, audio/video capture device 902 captures one or more video images associated with the customer inside the retail facility and/or outside the retail facility to form video data for the customer. Smart detection engine 908 performs a facial recognition analysis on the video data for the customer to identify the customer. The facial recognition analysis may be performed using any known or available facial recognition software and/or facial recognition analysis methods. If the customer is identified using the facial recognition analysis, the customer identification forms customer identification data 912.
In another embodiment, each time a customer is identified using facial recognition, images of the customer's vehicle are also recorded and saved in a customer vehicle file. The customer vehicle file contains images of the vehicle and identification data for one or more customers associated with the vehicle. In this example, if a customer cannot be recognized using facial recognition technology, such as, if the customer's face is obscured behind a scarf, a Halloween mask, or any other article of clothing or object that prevents facial recognition, smart detection engine 908 may analyze images of the customer's vehicle to identify the customer.
For example, if a customer arrives at the retail facility in a red pickup truck with a custom luggage rack attached to the pickup bed, smart detection engine 908 can compare the images of the truck to a set of customer vehicle images stored in audio/video data storage 916. If the customer driving the truck has driven the same truck to the retail facility on a previous occasion, smart detection engine 908 will find a match between the current images of the red pickup truck and the saved customer vehicle file. Smart detection engine 908 can then retrieve the customer's identity based on recognition of the vehicle.
A vehicle may be identified and/or distinguished based on the make, model, year, and color of the vehicle. The vehicle may also be distinguished and/or recognized based on customization features added to the vehicle, such as campers, luggage racks, sun-visors, bumper stickers, antenna balls, sunroof, window tinting, spoiler, license plate number, and/or any other unique identifying features to form vehicle identification data 914.
In another embodiment, smart detection engine 908 identifies a customer's vehicle by analyzing one or more images of a customer's license plate. Smart detection engine 908 catalogs the license plate of each arriving and departing vehicle at the retail facility. In one example, a license plate number is associated with an identified customer the first time the vehicle license plate is identified. In other words, when a license plate number is recognized for the first time and no previous instance of this license plate has ever been recorded by smart detection engine 908, smart detection engine 908 uses one or more other methods to identify the customer. Once the customer is identified, the customer's identification is associated with the license plate number. The next time the license plate is recognized arriving or departing the retail facility, smart detection engine 908 can identify the customer based on the license plate number because the license plate number is linked or mapped to the customer's identification information in audio/video data storage 916.
Identification data 910 generated by smart detection engine 908 may include customer identification data 912 generated based on an analysis of the customer's voice and/or images of the customer's face. Identification data 910 may also include vehicle identification data 914 used to identify the vehicle the customer used to arrive at the retail environment. Vehicle identification data is generated based on an analysis of the sound of a customer's vehicle engine and/or images of the customer's vehicle.
Smart detection engine 908 may use only audio data for the customer, only audio data for the customer's vehicle, only video data of the customer, only video data of the customer's vehicle, or any combination of audio data for the customer, audio data for the customer's vehicle, video data of the customer, and video data of the customer's vehicle to generate identification data 910.
Thus, smart detection engine 908 generates identification data 910 automatically and without human intervention. For example, smart detection engine 908 receives audio and/or video images from audio/video capture device 902, processes audio/video data 904, and identifies a customer's identity based on the video images of the customer, the customer's voice, the sound of the customer's vehicle, and/or images of the customer's vehicle. This entire process is carried out and implemented without the need for a human user to watch the video images or listen to the audio data. In other words, smart detection engine 908 automatically and dynamically identifies a customer in a retail environment without a user reviewing audio/video data 904 and without requiring the customer to identify himself or herself.
Customer identification data 912 and/or vehicle identification data 914 may then be used to retrieve additional data associated with the customer, such as, without limitation, customer psychographic data, granular demographic data, and/or profile data. This customer data is used to generate a customized marketing message to the customer.
FIG. 10 is a flowchart illustrating a process for analyzing dynamic customer data elements to generate customized marketing messages in accordance with an illustrative embodiment. The process in steps 1002-1016 may be implemented by an analysis server, such as analysis server 602 in FIG. 6. The process in steps 1018-1020 may be implemented by a component for dynamically generating a customized marketing message, such as dynamic marketing message assembly 628 in FIG. 6.
The process begins by making a determination as to whether external data associated with a set of customers is available (step 1002). The set of customers may include one or more customers. The set of customers is a subset of the customers in the retail facility. In other words, the set of customers does not include all the customers in the retail facility. Instead, the set of customers is a set of one or more customers that are associated with each other. For example, the set of customers may be a group of customers that arrived at the retail facility in a common transportation vehicle, such as a group of customers that arrive in the same car or on the same bus. Customers that are associated with each other may also include two or more customers that walk in close proximity of each other. In another embodiment, a set of customers may be a group of two or more customers that walk within a predetermined radius of each other over a predetermined period of time. For example, if two or more customers walk within a five foot radius of each other over a two minute time period before entering the retail facility and/or over a five minute time period after entering the retail facility, it may be determined that the two customers are a set of customers.
If external data is available, the process retrieves the external data (step 1004). External data associated with the customer is data gathered by one or more detectors located externally to a retail facility, such as retail facility 202 in FIG. 2. External data may be data regarding the customer, the customer's property, vehicle, pets, family members, children, and/or companions. A vehicle may be any type of conveyance, including, but not limited to, a car, bus, truck, motorcycle, bicycle, or any other type of vehicle.
After retrieving the external data in step 1004 or if no external data is available in step 1002, the process makes a determination as to whether any internal data associated with the set of customers is available (step 1008). If internal data is available, the process retrieves the internal data (step 1006). Internal customer data may be retrieved from customer profile data and granular demographics data that is pre-generated and/or stored in a database. Internal customer data may also include data associated with the customer that is dynamically gathered inside the retail facility.
After retrieving the internal data in step 1006 or if no internal data is available in step 1008, the process receives grouping data from a set of detectors (step 1010). The detectors may be located inside the retail facility or outside the retail facility. In this example, the set of detectors include an audio and video capture device, such as a video camera and microphone.
The process combines the grouping data with any available external data and/or internal data associated with the set of customers to form dynamic data (step 1012). The grouping data is received from a software component for processing audio and/or video data associated with the set of customers to identify groups of family members, groups of friends, groups of peers, pet owners with pets, parents with children, grandparents with grandchildren, couples, and/or identify customers that are shopping alone to form the grouping data.
The process pre-generates or creates in advance, one or more appropriate data models using at least one of a statistical method, data mining method, causal model, mathematical model, marketing model, behavioral model, psychographical model, sociological model, simulations/modeling techniques, and/or any combination of models, data mining, statistical methods, simulations and/or modeling techniques (step 1014). The process analyzes the dynamic data using one or more of the appropriate data models to identify a set of personalized marketing message criteria (step 1016). The set of personalized marketing message criteria may include one or more criterion for generating a personalized marketing message.
The process dynamically builds a set of one or more customized marketing messages (step 1018) using the personalized marketing message criteria. The process transmits the set of customized marketing messages to a display device associated with the customer (step 1020) for presentation of the marketing message to the customer, with the process terminating thereafter. Displaying the customized marketing message to the set of customers may include displaying the customized marketing message on an electronic display as a video and/or audio message, displaying the customized marketing message as a static digital message, emailing or text messaging the customized marketing message, printing the customized marketing message on a paper medium, and/or playing the customized marketing message as an audio only message.
In addition, the customized marketing message may be displayed to all customers in the set of customers or the customized marketing message may be displayed to one or more customers in the set of customers.
In this example, identification data is processed with internal data and/or external data to form the dynamic data that is analyzed by one or more data models. However, in another embodiment, the identification data is not processed with internal data. In another embodiment, the identification data is not processed with external data. In this example, the identification data and any internal data and/or external data is processed to filter the data and/or format the data for analysis by one or more data models.
In this example, a smart detection engine processes audio and/or video data associated with the set of customers to form the grouping data. However, in another embodiment, the smart detection engine may also process data from other detection devices, including, but not limited to, motion detectors, sonar devices, heat sensors, pressure sensors in the floor inside a retail establishment or in a parking lot or walkway outside the retail establishment, radio frequency identification tags, or any other devices for gathered data associated with a set of customers that may be used to identify a group of customers that are shopping and/or traveling together.
FIG. 11 is a flowchart illustrating a process for analyzing audio and video data associated with a customer to automatically generate identification data for the customer in accordance with an illustrative embodiment. The process may be implemented by a software component for analyzing audio and/or video data for a customer or a customer's vehicle to dynamically generate identification data for the customer. In this example, the process is implemented by smart detection engine 908 in FIG. 9.
The process begins by making a determination as to whether audio or video data for a customer is available (step 1102). If audio and/or video data for the customer is available, the process retrieves the audio and/or video data associated with the customer (step 1104). The process analyzes the audio and/or video data associated with the customer to form customer identification data (step 1106). This analysis may include facial recognition or voice print analysis of the customer's voice.
After generating the customer identification data at step 1106 or if no audio or video data is available for the customer, the process makes a determination as to whether audio or video data for the customer's vehicle is available (step 1110). If audio and/or video data associated with the customer's vehicle is available, the audio and/or video data is retrieved (step 1112). The process analyzes the audio and/or video data associated with the customer's vehicle to form vehicle identification data (step 1114). After generating the vehicle identification data at step 1114 or if no audio or video data for a customer's vehicle is available at step 1110, the process analyzes the customer identification data and/or vehicle identification data to form dynamic customer identification data (step 1116). The process sends the dynamic customer identification data to an analysis server for use in generating a customized marketing message for the customer (step 1118) with the process terminating thereafter.
FIG. 12 is a flowchart illustrating a process for analyzing audio of a customer's voice and/or video of a customer's face to generate customer identification data. The process may be implemented by a software component for analyzing audio and/or video data for a customer to dynamically generate customer identification data. In this example, the process is implemented by smart detection engine 908 in FIG. 9.
The process begins by making a determination as to whether images of a customer's face are received (step 1202). If images of the customer's face are received, the process identifies the customer using facial recognition to form customer identification data (step 1204).
If images of the customer's face are not available at step 1202 or after performing facial recognition at step 1204, the process makes a determination as to whether audio of the customer's voice is received (step 1206). If audio of the customer's voice is not available, the process terminates thereafter.
Returning to step 1206, if audio of the customer's voice is available, the process identifies the customer using voice recognition to form customer identification data (step 1208) with the process terminating thereafter.
FIG. 13 is a flowchart illustrating a process for analyzing video of a customer's vehicle and/or audio of a customer's vehicle to generate vehicle identification data in accordance with an illustrative embodiment. The process may be implemented by a software component for analyzing audio and/or video data for a customer's vehicle to dynamically generate identification data for the customer. In this example, the process is implemented by smart detection engine 908 in FIG. 9.
The process begins by making a determination as to whether images of the customer's license plate are received (step 1302). If images of the license plate are available, the process identifies the customer using the vehicle license plate to form vehicle identification data (step 1304) with the process terminating thereafter.
Returning to step 1302, if images of the license plate are not available, such as if the license plate is obscured by an object or mud, the process makes a determination as to whether images of the customer's vehicle is available (step 1306). If images of the vehicle are available, the process identifies the customer based on the make, model, year, and/or color of the customer's vehicle to form the vehicle identification data (step 1308) with the process terminating thereafter.
Returning to step 1306, if images of the vehicle are not available, the process makes a determination as to whether audio of the customer's vehicle engine is available (step 1310). If audio is not available, the process terminates thereafter.
Returning to step 1310, if audio for the customer's vehicle engine is available, the process identifies the type of vehicle based on the sound of the engine to form the vehicle identification data (step 1312) with the process terminating thereafter.
Thus, the illustrative embodiments provide a computer implemented method, apparatus, and computer usable program code for generating customized marketing messages using automatically generated customer identification data. In one embodiment, real-time data associated with a customer is received from a set of cameras associated with a retail facility to form detection data. The customer is automatically identified using the detection data to form customer identification data. Automatically identifying the customer occurs without human input. A customized marketing message is generated for the customer using the customer identification data. The customized marketing message is transmitted to a display device associated with the customer for display.
The illustrative embodiments provide a safe, productive, and risk-free retail environment where good customers can continue to experience maximum price benefits. The illustrative embodiments allow merchants to encourage impulse shopping and manage market basket revenue. The preferences or likes and dislikes of a customer may better be determined and exploited to increase sales of items to the targeted customer. This may enable maximizing or optimizing sales of retail items sold to a customer at each visit the customer makes to the retail facility, which translates into maximizing or optimizing the potential wallet share attributable to the customer.
In addition, because marketing incentives are presented to a customer on a digital display device, shelving space is no longer at a premium. The location of an item on the shelf, such as at eye level as opposed to being placed at floor level, will be less important in view of the marketing incentives being pushed to the customer as the customer shops.
The embodiments also permit increased monitoring of purchased and/or offered items per customer segment and more effective marketing campaigns. Thus, a retail outlet may conservatively increase sales/profits by ten to twenty percent on a year to year basis.
Finally, dynamic identification of customers permits marketing messages to be customized to a particular customer without requiring a customer to provide the customer's name or other information. In other words, the need for frequent customer shopping cards and other current means for identifying customers is minimized or eliminated. In addition, customers can be identified using video images and audio recordings without the expense of hiring a human user to view or watch the video feed or listen to an audio recording to identify the customers. Therefore, the illustrative embodiments provide increased efficiency and effectiveness of marketing campaigns while decreasing the costs of identifying customers and customizing those messages to particular customers.
The flowcharts and block diagrams in the different depicted embodiments illustrate the architecture, functionality, and operation of some possible implementations of apparatus, methods and computer program products. In this regard, each step in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified function or functions. In some alternative implementations, the function or functions noted in the step may occur out of the order noted in the figures. For example, in some cases, two steps shown in succession may be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved.
The invention can take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment containing both hardware and software elements. In a preferred embodiment, the invention is implemented in software, which includes but is not limited to firmware, resident software, microcode, etc.
Furthermore, the invention can take the form of a computer program product accessible from a computer-usable or computer-readable medium providing program code for use by or in connection with a computer or any instruction execution system. For the purposes of this description, a computer-usable or computer readable medium can be any tangible apparatus that can contain, store, communicate, propagate, or transport the program for use by or in connection with the instruction execution system, apparatus, or device.
The medium can be an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system (or apparatus or device) or a propagation medium. Examples of a computer-readable medium include a semiconductor or solid state memory, magnetic tape, a removable computer diskette, a random access memory (RAM), a read-only memory (ROM), a rigid magnetic disk and an optical disk. Current examples of optical disks include compact disk-read only memory (CD-ROM), compact disk-read/write (CD-R/W) and DVD.
A data processing system suitable for storing and/or executing program code will include at least one processor coupled directly or indirectly to memory elements through a system bus. The memory elements can include local memory employed during actual execution of the program code, bulk storage, and cache memories which provide temporary storage of at least some program code in order to reduce the number of times code must be retrieved from bulk storage during execution.
Input/output or I/O devices (including but not limited to keyboards, displays, pointing devices, etc.) can be coupled to the system either directly or through intervening I/O controllers.
Network adapters may also be coupled to the system to enable the data processing system to become coupled to other data processing systems or remote printers or storage devices through intervening private or public networks. Modems, cable modem and Ethernet cards are just a few of the currently available types of network adapters.
The description of the present invention has been presented for purposes of illustration and description, and is not intended to be exhaustive or limited to the invention in the form disclosed. Many modifications and variations will be apparent to those of ordinary skill in the art. The embodiment was chosen and described in order to best explain the principles of the invention, the practical application, and to enable others of ordinary skill in the art to understand the invention for various embodiments with various modifications as are suited to the particular use contemplated.

## Claims

1. A computer implemented method for generating customized marketing messages using automatically generated customer identification data, the computer implemented method comprising:
receiving real-time data for a plurality of customers from a set of cameras associated with a retail facility to form detection data;
analyzing the detection data to group a set of customers that arrived in a same vehicle together from the plurality of customers, wherein the detection data includes video data from cameras in the set of cameras located externally to the retail facility;
retrieving data regarding one or more customers previously recognized to form recognized customer data, wherein the recognized customer data retrieved is selected from a group comprising one of an image recognized as a face of a particular customer and an audio recording recognized as a voice of a particular customer;
automatically identifying, by a processing unit, a customer in the set of the customers by comparing the detection data with the recognized customer data to form customer identification data, wherein automatically identifying the customer occurs without a human input; and
generating, in real time, a customized marketing message for the customer using the customer identification data wherein the generating comprises a dynamic marketing message assembly of one or more modular marketing messages comprising pre-generated, modular marketing messages and templates imbedded within the modular marketing messages to form a personalized marketing message as a one-to-one customized marketing message specific to the customer based on output from data models analyzing at least one of internal data and external data and a set of personalized marketing message criteria associated with the customer.

2. The computer implemented method of claim 1 wherein the detection data includes an image of a face of the customer, and wherein automatically identifying the customer by comparing the detection data with the recognized customer data further comprises:
performing a facial recognition analysis by comparing the image of the face of the customer with an image recognized as a face of a particular customer to form facial recognition analysis results; and
automatically identifying the customer using the facial recognition analysis results to form the customer identification data.

3. The computer implemented method of claim 1 wherein the detection data includes images of a license plate of a vehicle of the customer, and further comprising:
identifying the customer using a license plate number obtained from the images of the license plate to form the customer identification data.

4. The computer implemented method of claim 1 wherein the detection data includes images of a vehicle of the customer, and further comprising:
identifying the vehicle of the customer using the images of the vehicle of the customer to form vehicle identification data; and
identifying the customer based on the vehicle identification data to form the customer identification data.

5. The computer implemented method of claim 4 wherein vehicle identification data includes at least one of a vehicle make, a vehicle model, a vehicle year, a vehicle color, and vehicle customization features for the vehicle of the customer.

6. The computer implemented method of claim 1 further comprising:
recording, by the set of cameras, audio data for a voice of the customer while the customer is in the retail facility to form the detection data;
wherein retrieving the data regarding the one or more customers previously recognized to form recognized customer data further comprises:
retrieving a set of audio files for recognized customer voices from a data storage to form the recognized customer data, wherein each audio file in the set of audio files includes data indicating a name and an identification number associated with the recognized customer voice in the each audio file; and
wherein automatically identifying the customer by comparing the detection data with the recognized customer data further comprises:
performing an audio recognition analysis by comparing the audio data for the voice of the customer with the set of audio files for the recognized customer voices; and
responsive to detecting a match between the audio data for the voice of the customer and an audio file in the set of audio files, automatically identifying the customer by the name and the identification number included in the audio file to form the customer identification data.

7. The computer implemented method of claim 1 wherein the detection data includes audio data for an engine of a vehicle associated with the customer, and further comprising:
analyzing the audio data for the engine of the vehicle associated with the customer to form vehicle audio analysis results; and
identifying a type of the vehicle of the customer using the vehicle audio analysis results to form vehicle identification data.

8. The computer implemented method of claim 7 further comprising:
identifying the customer based on the vehicle identification data to form the customer identification data.

9. The computer implemented method of claim 1 wherein generating a customized marketing message for the customer using the customer identification data further comprises:
associating the real-time data for the customer received from the set of cameras associated with the retail facility with customer profile data for the customer to form dynamic data;
analyzing the dynamic data using a set of data models to identify the set of personalized marketing message criteria for a customer in the set of customers, wherein the set of data models include a marketing model, a behavioral model, a psychological model, and a sociological model, or a simulation model; and
generating the customized marketing message for the customer using the set of personalized marketing message criteria.

10. The computer implemented method of claim 9 wherein analyzing the dynamic data using the set of data models to identify the set of personalized marketing message criteria for the customer further comprises:
serially analyzing the dynamic data in the set of data models, wherein results of analyzing the dynamic data in a first data model is utilized as input for analysis in a next data model in the set of data models.

11. The computer implemented method of claim 9 wherein analyzing the identification data in the set of data models further comprises:
processing the identification data with external data to form dynamic data, wherein external data is data gathered by a set of detectors located outside the retail facility and wherein external data identifies a presence of the customer outside the retail facility; and
analyzing the dynamic data in the set of data models to identify the set of personalized marketing message criteria for the customer.

12. The computer implemented method of claim 9 wherein analyzing the identification data in a set of data models further comprises:
processing the identification data with internal data to form dynamic data, wherein the internal data is data associated with the customer that is gathered by a set of detectors located inside the retail facility; and
analyzing the dynamic data in the set of data models to identify the set of personalized marketing message criteria for the customer.

13. The computer implemented method of claim 1 further comprising:
displaying the customized marketing message on a display device coupled to a shopping container associated with the customer.

14. The computer implemented method of claim 1 wherein the set of cameras are located inside the retail facility and further comprising:
receiving camera images associated with the customer from the set of cameras located inside the retail facility to form the detection data.

15. A data processing system for generating customized marketing messages for a customer using grouping data, the data processing system comprising:
a bus system;
a communications system connected to the bus system;
a memory connected to the bus system, wherein the memory includes computer usable program code; and
a processing unit connected to the bus system, wherein the processing unit executes the computer usable program code to:
receive real-time data for a plurality of customers from a set of cameras associated with a retail facility to form detection data;
analyze the detection data to group a set of customers that arrived in a same vehicle together from the plurality of customers, wherein the detection data includes video data from cameras in the set of cameras located externally to the retail facility;
retrieve data regarding one or more customers previously recognized to form recognized customer data, wherein the recognized customer data retrieved is selected from a group comprising one of an image recognized as a face of a particular customer and an audio recording recognized as a voice of a particular customer; automatically identify a customer in the set of the customers by comparing the detection data with the recognized customer data to form customer identification data, wherein automatically identifying the customer occurs without a human input; and
generate a customized marketing message, in real time, for the customer using the customer identification data wherein the generating comprises a dynamic marketing message assembly of one or more modular marketing messages comprising pre-generated, modular marketing messages and templates imbedded within the modular marketing messages to form a personalized marketing message as a one-to-one customized marketing message specific to the customer based on output from data models analyzing at least one of internal data and external data and a set of personalized marketing message criteria associated with the customer.

16. The data processing system of claim 15 wherein the detection data includes an image of a face of the customer, and wherein the processor unit further executes the computer usable program code to perform a facial recognition analysis by comparing the image of the face of the customer with an image recognized as a face of a particular customer to form facial recognition analysis results; and automatically identify the customer using the facial recognition analysis results to form the customer identification data.

17. The data processing system of claim 15 wherein the detection data includes images of a license plate of a vehicle of the customer, and wherein the processor unit further executes the computer usable program code to identify the customer using a license plate number obtained from the images of the license plate to form the customer identification data.

18. The data processing system of claim 15 wherein the detection data includes images of a vehicle of the customer, and wherein the processor unit further executes the computer usable program code to identify the vehicle of the customer using the images of the vehicle of the customer to form vehicle identification data; and identify the customer based on the vehicle identification data to form the customer identification data.

19. The data processing system of claim 15 wherein the processor unit further executes the computer usable program code to record audio data for a voice of the customer while the customer is in the retail facility to form the detection data; wherein in executing the computer usable program code to retrieve the data regarding the one or more customers previously recognized to form recognized customer data the processor unit further executes the computer usable program code to retrieve a set of audio files for recognized customer voices from a data storage to form the recognized customer data, wherein each audio file in the set of audio files includes data indicating a name and an identification number associated with the recognized customer voice in the each audio file; and wherein in executing the computer usable program code to automatically identify the customer by comparing the detection data with the recognized customer data the processor unit further executes the computer usable program code to perform an audio recognition analysis by comparing the audio data for the voice of the customer with the set of audio files for the recognized customer voices; and automatically identify the customer by the name and the identification number included in an audio file in the set of audio files to form the customer identification data in response to detecting a match between the audio data for the voice of the customer and the audio file.

20. The data processing system of claim 15 wherein the detection data includes audio data for an engine of a vehicle associated with the customer, and wherein the processor unit further executes the computer usable program code to analyze the audio data for the engine of the vehicle associated with the customer to form vehicle audio analysis results; identify a type of the vehicle of the customer using the vehicle audio analysis results to form vehicle identification data; and identify the customer based on the vehicle identification data to form the customer identification data.

21. A system for generating customized marketing messages using automatically generated customer identification data, the system comprising:
a set of cameras associated with a retail facility, wherein the set of cameras captures real-time data associated with a plurality of customers to form detection data;
a smart detection engine, wherein the smart detection engine analyzes the detection data to group a set of customers that arrived in a same vehicle together from the plurality of customers, wherein the detection data includes video data from cameras in the set of cameras located externally to the retail facility; retrieves data regarding one or more customers previously recognized to form recognized customer data, wherein the recognized customer data retrieved is selected from a group comprising one of an image recognized as a face of a particular customer and an audio recording recognized as a voice of a particular customer; and automatically identifies a customer in the set of the customers by comparing the detection data with the recognized customer data to form customer identification data, and wherein automatically identifying the customer occurs without a human input, and wherein a customized marketing message is generated, in real time, for the customer using the customer identification data wherein the generating comprises a dynamic marketing message assembly of one or more modular marketing messages comprising pre-generated, modular marketing messages and templates imbedded within the modular marketing messages to form a personalized marketing message as a one-to-one customized marketing message specific to the customer based on output from data models analyzing internal data and/or external data and a set of personalized marketing message criteria associated with the customer.

22. The system of claim 21 further comprising:
an analysis server, wherein the analysis server analyzes the grouping data in a set of data models to identify the personalized marketing message criteria for a customer in the set of customers; and
a derived marketing messages component, wherein the derived marketing messages component selects a set of modular marketing messages using the personalized marketing message criteria to form a set of selected modular marketing messages.

23. The system of claim 22 further comprising:
the dynamic marketing message assembly, wherein the dynamic marketing message assembly generates the customized marketing message using the set of selected modular marketing messages wherein two or more self contained marketing messages are combined with one or more other modular marketing messages in modular marketing messages in the set of selected modular marketing messages.

24. The system of claim 21 wherein the set of cameras associated with the retail facility is located outside the retail facility.

25. The system of claim 21 wherein the set of cameras associated with the retail facility is located inside the retail facility.

26. The system of claim 21 wherein the set of cameras further comprises:
an audio detecting device, wherein the audio detecting device captures audio associated with the customer to form the detection data.

27. The system of claim 21 further comprising:
a display device coupled to a shopping container, wherein the display device displays the customized marketing message to the customer.

28. The system of claim 21 further comprising:
a printer coupled to a display device, wherein the printer prints the customized marketing message on a paper medium in response to the customer selecting a print option.