IN THE MISSOURI COURT OF APPEALS

WESTERN DISTRICT

MARY REED,

Appellant,

v.

DIVISION OF EMPLOYMENT 

SECURITY,

Respondent.

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WD78096

OPINION FILED:

September 1, 2015

Appeal from the Labor and Industrial Relations Commission

Before Division II: Thomas H. Newton, Presiding Judge, and

Victor C. Howard and Mark D. Pfeiffer, Judges

Mary Reed (“Claimant”) appeals the ruling of the Labor and Industrial Relations 

Commission (“the Commission”), denying her application for unemployment benefits. We 

reverse the Commission’s decision and remand with instructions for the Commission to calculate 

the unemployment benefits due to Claimant.

Factual and Procedural Background

Claimant had worked for her former employer for six years servicing vending machines 

when her employer terminated her on February 10, 2014, due to a reduction in machine servicing 

jobs. During her employment tenure with her former employer, Claimant’s hours were flexible 
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which allowed her to schedule her work days and hours as necessary to help care for her elderly 

parents, who were in hospice care. Claimant filed for unemployment benefits on February 13, 

2014, seeking benefits from February 9, 2014.

As part of the process of seeking unemployment compensation, Claimant completed a 

self-evaluation questionnaire sent to her by the Division of Employment Security (“the 

Division”). On the questionnaire, while Claimant answered that she was available for work 

Monday through Friday, from 8:00 a.m. to 5:00 p.m., she also checked the box indicating that 

she was seeking part-time work. A Division employee, who completed a “Statement” on 

Claimant’s behalf, clarified in notes of a conversation with Claimant that Claimant was seeking 

employment of thirty hours or less per week so that she could care for her elderly parents. The 

“Statement” also said that Claimant understood that thirty hours per week constituted full-time 

employment. This Division employee’s name is not on the “Statement,” and the “Statement” is 

not signed by Claimant. On April 25, 2014, the Division determined that Claimant was 

ineligible for unemployment benefits because she had not been available for work in that she was 

only seeking part-time work.

On April 28, 2014, Claimant wrote a letter to the Appeals Tribunal, stating that the 

Division employee with whom Claimant had spoken “may have misunderstood our conversation 

and has determined me ineligible incorrectly.” The letter continues:

I had been working on a part-time and full-time basis for the last 6 years at my 

last employer. I had a flexible hours schedule whereas I could arrange my 

workdays and hours as I wanted. Since my termination on February 10, 2014, I 

have been searching for full-time work, but I would also work part-time again, if 

that is all I can find. However, I have never, in any conversation, specified to any 

job contact that I wanted anything but full-time work.1 If possible, I would prefer 

 

1 On appeal, Claimant submitted, as an appendix to her brief, her “Work Search Record” logging the 

numerous employers she had contacted about finding work and their responses (which is consistent with her 

clarification letter to the Division). We do not, however, consider this work search log as evidence, because it was 

not provided to the Commission and is, thus, not part of the record on appeal. See Olson v. Christian Cty., 952 
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not to work a 3rd shift (11 p.m. to 7 a.m.). I have also never specified any shift 

preference to any prospective employer.

Claimant received a telephone hearing with a hearing officer for the Appeals Tribunal. 

At the telephone hearing, which occurred after Claimant had obtained full-time employment, but 

while she was still helping to care for her elderly parents, Claimant testified that she did not 

know why she had checked “part-time” on her questionnaire “unless I—see I work a flexible 

hours job right now and I didn’t see any check mark for—area where it says flexible.” She 

testified:

I was available for, uh, Monday through Friday work, um, I was—I—the contacts 

that I, uh, made for work at no time, you know, did I ever request from anyone 

that I was looking for part-time work. I was looking for whatever work I could 

find. Um, I never specified to any contacts that I—that I wanted anything other 

than full-time work and I—and if—if it was possible I didn’t wanna have to work 

a third shift, if possible, you know. And I did talk with, uh, Career’s person about 

that and they said that that wouldn’t—they would not require a person to have to 

work a third-shift job. 

The Division employee who took Claimant’s “Statement” did not testify, nor was this person 

identified at the hearing.

Following the hearing, the Appeals Tribunal, and later the Commission, found that 

Claimant was not entitled to receive unemployment benefits because she was determined to have 

been unavailable for work during the time for which she sought benefits in that Claimant had 

only been looking for part-time work (which, of course is entirely inconsistent with the full-time 

employment she had actually accepted at the time of her administrative appeal). Claimant 

appeals.

 

S.W.2d 736, 738 (Mo. App. S.D. 1997) (“Documents or other exhibits never presented to or considered by the trial 

court [or, in this case, the administrative tribunal] may not be introduced into the record on appeal.”).
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Standard of Review

The decision of the Commission may be modified, reversed, remanded for rehearing, or 

set aside by this court if: (1) the Commission acted without or in excess of its powers; (2) the 

decision was procured by fraud; (3) the facts found by the Commission do not support the award; 

or (4) there is not sufficient competent evidence in the whole record to warrant the making of the 

award. § 288.210.2 In determining whether sufficient competent evidence supports the award, 

or, in essence, whether “the award is contrary to the overwhelming weight of the evidence,” we 

do not view the evidence and inferences therefrom in the light most favorable to the award. 

Johnson v. Div. of Emp’t Sec., 318 S.W.3d 797, 800 (Mo. App. W.D. 2010) (quoting Hampton v. 

Big Boy Steel Erection, 121 S.W.3d 220, 223 (Mo. banc 2003)). “Instead, we objectively review 

the entire record, including evidence and inferences drawn therefrom that are contrary to, or 

inconsistent with, the Commission’s award.” Id.

Analysis

A claimant who is unemployed is eligible to receive benefits only if she is able to work 

and is available for work. § 288.040.1(2). To be deemed available for work, the claimant “must 

be actively and earnestly seeking work.” Gardner v. Div. of Emp’t Sec., 369 S.W.3d 109, 112 

(Mo. App. E.D. 2012).

Here, the Commission found that Claimant was unavailable for work because she was 

seeking only part-time work. The evidence supporting the Commission’s conclusion consists of 

Claimant’s questionnaire, which was ambiguous as to her availability: although she stated that 

she was available to work Monday through Friday from 8:00 a.m. to 5:00 p.m., she checked only 

the box indicating that she was available to work “part-time.” In addition, the “Statement,” 

completed by an employee of the Division, suggests that Claimant told the Division employee 

 

2 All statutory references are to RSMo 2000, as updated by cumulative supplements.
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that she was only seeking employment of thirty hours or fewer per week so that she could care 

for her elderly parents. Although Claimant attempted to clarify the meaning of her questionnaire 

and her “Statement” by letter to the Appeals Tribunal and in her administrative hearing 

testimony, the Commission found her testimony to be “not persuasive.” Determination of 

witness credibility is left to the Commission, not to the reviewing court. Burns v. Labor & 

Indus. Relations Comm’n, 845 S.W.2d 553, 555 (Mo. banc 1993). Though it seems somewhat 

illogical that the Commission would conclude that Claimant was only seeking part-time

employment when, in fact, she had already accepted full-time employment at the time of her 

administrative appeal, we must accept the Commission’s credibility determination.

That said, there simply is nothing in Missouri’s unemployment compensation statutes 

requiring an unemployed person, in every instance, to seek exclusively a strict 

forty-hour-per-week work schedule for such a person to be deemed “available for work.” 

Section 288.040 does not expressly mandate that the claimant must seek a forty-hour-per-week 

job in order to be determined eligible for benefits. ‘“Available’ for work is not defined in the 

statute for the reason that its meaning will vary dependent upon each claimant’s circumstances.” 

Rives v. Labor & Indus. Relations Comm’n, 592 S.W.2d 252, 253 (Mo. App. E.D. 1979). Thus, 

the Commission’s legal conclusion that an unemployed person who is seeking “part-time” 

employment (whether or not thirty hours per week even constitutes “part-time” employment) is 

automatically ineligible for unemployment compensation is, as a matter of law, erroneous. 

Instead, the case law focuses on a variable meaning of “availability” depending upon the context 

of unique circumstances of each unemployment compensation case.

We note that the Commission has previously determined that a job-seeker who was 

working “22 to 40 hours per week selling insurance” was ineligible for benefits because she was 
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working “substantially full-time.” Gardner, 369 S.W.3d at 112.3 Similar to the Commission’s 

own practice of defining the parameter of what constitutes full-time employment, Claimant 

testified that she considered her previous job, which was approximately thirty hours per week 

with flexible hours to be full-time. Claimant also testified that she had, at the time of her 

Appeals Tribunal hearing, obtained “full-time” employment, even though she was still caring for 

her elderly parents at the time of the administrative appeal. There is no evidence that Claimant’s 

new “full-time” employment was a forty-hour set-schedule position, as opposed to the more 

flexible-hour position that she had held before and which apparently existed in the open labor 

market of her employment community.

The Division contends that unemployment cases involving college students are 

analogous, and require us to conclude that Claimant was not available for work. “Generally, the 

fact that a benefits claimant is a full time student raises a rebuttable presumption that he is not 

‘available for work’ and therefore ineligible.” Morris v. Labor & Indus. Relations Comm’n, 573 

S.W.2d 439, 441 (Mo. App. 1978). This is because full-time students (or even part-time students 

for that matter) are often searching for work only when they are free from their class schedule. 

For example, in Morris, the claimant was only available for work three days per week. Id. In 

Golden v. Industrial Commission of Missouri, 524 S.W.2d 34 (Mo. App. 1975), the claimant was 

required to be in class every day until 12:20 p.m. The courts in these cases found that the 

claimants’ absolute unavailability to work for large fixed chunks of the work week rendered 

them unavailable for work per the statute.

 

3 Gardner was reversed because the Eastern District of this court determined that the overwhelming weight 

of the evidence established that the claimant worked far fewer than 22-40 hours per week, and that some weeks the 

claimant did not work at all. Gardner v. Div. of Emp’t Sec., 369 S.W.3d 109, 113 (Mo. App. E.D. 2012). The court 

did not conclude, however, that the Commission’s determination that 22-40 hours per week would have been 

substantially full time was an erroneous finding by the Commission.
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Claimant’s situation is entirely different. Claimant did not have any fixed times or blocks 

of time when she was not available for work in any given work week. She consistently 

demonstrated that she was available for work Monday through Friday, from 8:00 a.m. to 5:00 

p.m. She only requested flexibility to deal with her parents’ needs, if and when they arose.4 

However, she was offering the same flexibility to her employer to be able to work most any time 

of the work week when she was needed by the employer. This apparently was not problematic in 

the Claimant’s employment community, where both her job before she sought benefits and her 

job after the period for which she sought benefits allowed her these minor accommodations to 

attend to her parents’ potential needs. Claimant demonstrated that, in the period during which 

she was unemployed, she was available to accept employment—whether thirty hours per week 

or more. Thus, where “availability for work” depends upon each claimant’s circumstances, 

Rives, 592 S.W.2d at 253, we conclude that the circumstances and an objective review of the 

whole record of evidence in this case do not support the Commission’s determination that 

Claimant was not available for work; instead, we conclude that an objective review of the 

circumstances and entire record of this case reflect that Claimant was, in fact, available for work 

as a matter of law.

Claimant’s point is granted.

Conclusion

For the reasons stated in our ruling today, we reverse the decision of the Commission and 

remand this matter to the Commission for the Commission to calculate the amount of 

 

4 As an aside, we note that Claimant’s dedication to her elderly parents’ needs—while also juggling her 

earnest desire to be gainfully employed (as demonstrated by her actions) to support both her parents and herself—is 

precisely the sort of person that the unemployment security system should be supporting with gratitude and respect 

(and compensation benefits) as opposed to the fashion in which Claimant has been treated thus far.
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unemployment benefits that Claimant is due, to be determined in accord and consistent with 

today’s ruling.

Mark D. Pfeiffer, Judge

Thomas H. Newton, Presiding Judge,

and Victor C. Howard, Judge, concur.