Supporting Statement for Renewal of OECA Tips & Complaints Webpage Part A 1. Id entification of the Information Collection

– 1(a) Title of the Information Collection Office of Enforcement and Compliance Assurance Tips and Complaints Webpage 1(b) Short Characterization/Abstract The Office of Enforcement and Compliance Assurance (OECA) is the component of the Environmental Protection Agency responsible for administrative, civil, and criminal enforcement of the environmental laws that EPA administe rs. EPA's criminal enforcement program, and, to a lesser extent, its civil enforcement program are, like other federal law enforcement programs, dependent on tips and complaints from concerned citizens and members of the regulated community. The OECA Tip s & Complaints webpage provides a convenient means b y which these individuals can voluntarily submit tips and complaints regarding suspected violations of environmental law. Tips or complaints received through the webpage are used b y civil and/or criminal enforcement personnel at EPA to determine whether an investigation is warranted into the suspected or alleged misconduct. Insome cases, EPA may decide to refer tips or complaints for investigation to other federal agencies or to State or local authorities within whose jurisdiction the matter may appropriately fall. The OECA Tips and Complaints webpage does not replace or otherwise supplant other means of providing tips or complaints to EPA; it merely provides a new and convenient means by which to supp ly

these tips or complaints online. As with complaints provided by phone, fax, or electronic mail, we expect that tippers or complainants are already in the possession of information that leads them to suspect a violation of environmental law when then co ntact EPA to report the matter. Accordingl y, EPA believes that the burden associated with the webpage is merel y that arising from the need to read the instructions and ty pe information into the appropriate fields on the webpage. In our estimate, this amo unts to approximately 1⁄2 hour per tip or complaint, for total annualized burden for all tippers and complainants of 3,780 hours. While we do not expect actual labor costs associated with these burden hours, the opportunity cost of 3,780 burden hours would be approximately $ 75,146

. 2. Need For and Use of the Collection 2(a) Need/Authority for the CollectionUnder the statutes that EPA is charged to administer, apprehending violators and responding to ongoing environmental violations is central to the Agency's mission. See, e.g. , 33 U.S.C. § 1319 (Clean Water Act), 42 U.S.C. § 7413 (Clean Air Act). EPA's criminal enforcement program, and, to a lesser extent, its civil enforcement program are, like other federal law enforcement programs, dependent on tips and complaints from concerned citizens and members of the regulated community. In fact, in some cases, the statute expressly contemplates that EPA will take action on citizen complaints. See, e.g. , 15 U.S.C. § 2647(d) (citizen complaints regarding as bestos hazards). These tips and complaints help EPA focus its investigative resources on violations of environmental law that could otherwise escape detection. 2(b) Practical Utility/Users of the Data Tips and complaints received through the EPA tip s and complaints web form are used principall y b y ci vil and criminal law enforcement personnel at EPA to investigate reported accidental violations and intentional misconduct. When appropriate, the collected information may be shared with other law enforc ement agencies that may have jurisdiction over the matter reported.
3. N on - duplication, Consultations, and Other Collection Criteria 3(a) Non
- duplication OECA’s tips and complaints webpage does not duplicate other EPA web

- based information collecti ons. OECA’s Senior Information Resources Management Office (SIRMO) has confirmed that the tips and complaints webpage does not duplicate other web

- based information collections. As noted in Section 1, above, the OECA tips and complaints webform does not replace or otherwise supplant other means of providing tips or complaints to EPA; it merely

provides a new and convenient means by which to supply

these tips or complaints online. Accordingl y, tippers or complainants remain free to submit their tips or co mplaints in person or by telephone, fax, or e

- mail. 3(b) Public Notice Required Prior to ICR Submission to OMB. EPA has published notice of its intent to renew the I CR for the OECA tips and complaints webpage. This notice is attached as part of the renewal package of which this supporting statement is a part. EPA received one comment regarding the notice of intent to renew this ICR. This commenter complained of governmental inaction on a matter reported by phone to various agencies, including EPA . As the comment did not pertain in any way to the tip s and complaints webpage , no response is warranted in renewing this ICR.3(c) Consultations In order to confirm its burden estimates, EPA timed the entries of actual tippers or complainants who have used the OECA tips and complaints webpage. In order to preserve the confidentiality of these tippers or complainants, EPA did not record the names of these tippers or complainants or otherwise record any identifying information. 3(d) Effects of Le ss Frequent Collection Tips and Complaints are provided to EPA on an entirely voluntary

basis; accordingl y, there is no specified frequency with which tips or complaints should or must be provided. There is, therefore, no basis to assess the effects of l ess frequent collection. 3(f) Confidentiality Tippers or complainants are not required to provide contact information in order to submit a tip o r complaint. However, if contact information is provided, EPA may use this information to i nitiate follow

- up communications with the tipper or complainant and may

be shared b y EPA with appropriate administrative, law enforcement, and judicial entities engaged in investigating or adjudicating the tip or complaint. The information is otherwise protected from disclosure to third parties to the extent permitted by law.
A ccess to the database in which tips and complaints are stored is limited by sy stem administrator to a small, known universe of users. Before this access is granted, these users are informed that an y misuse of the information stored in the database will cause them to lose access to the database and subject them to disciplinary

action. Contractors do not have access to the database. EPA does not maintain hardcopies of the information supplied through the webform. Tips or complaints not acted upon within 30 day s are automatically purged from the database. Tips or complaints upon which some action is taken are preserved for a period of five ye ars, pursuant to the record schedule for criminal inve stigations. 3(g) Sensitive Questions The tips and complaints web page does not pose any sensitive questions.
4. The Respondents and the In formation Requested 4(a) Respondents/SIC CodesRespondents are expected to be members of the general pub lic as well as employees of an y company subject to federal enviro nmental regulation. There is no specific industry

or group of industries about which EPA expects tips or complaints. For the foregoing reasons, it is not possible to classify the expected universe of respondents by SIC code. 4(b) Information Requested (i ) Data items, including recordkeeping requirements The information requested on the tips and compl aints web page is listed below. Items of information that are required in order to submit a tip or complaint are shown in italics.

 If known, the suspected violator’s name
 If known, the suspected violator’s street address
 If known, the suspected violator’s city
 If known, the suspected violator’s zip code

 Tipper’s name
 Tipper’s email addres s
 Tipper’s phone number
 Tipper’s street address
 Tippers city
 Tipper’s zip code

 Is the violation is ongoing?
 Has the tipper has already contacted other authorities?
 If another authority already contacted, the name of the department contacted, if known.

 If known, is the violation accidental or intentional?
 What type of act constitutes the violation? (Release, dumping, spill, spraying, etc.)

 Does the violation affect land, water, air, workers, or documents?

 If known, is the violator an individual, company, or government/military agency or department?

 A description of the incident or hazard.
 Directions to the site of the violation.
 Checkbox attestation of awareness and understanding of the meaning and significance of submitting a tips or complaint.

 Optional phot o upload tool. (To be added within the approval period). Generally speaking, the items of information requested are not dictated by environmental statute or regulation; instead, the information is intended to make it possible to route the tip or complaint within EPA (or to another, appropriate law enforcement agency) and to provide inspectors and/or investigators the information that they

need to follow

- up on the tip or c omplaint. The soleexception is the checkbox attestation at the end of the web form. The items of knowledge to which a tipper or complainant attests by checking this box are dictated b y the general false statements provision of the U.S. Criminal Code, 18 U.S.C. § 1001. Inthe event that EPA prosecutes a tipper of complainant for deliberatel y suppl yi ng false information on this web form, this attestation is intended to frustrate a mistake

- of

- fact defense that the tipper or complainant did not understand the nature and/or significance of submitting a tip or complaint using this web form. ( ii) Respondent Activities Tippers or complainants are generally expected to review the web form and complete the form b y answering the questions posed. Those who choose to do so may also review a general information web page on reporting an environmental violation and/or a web page that describes the EPA web privacy policy

– the form provides links to these documents. Generally speaking, EPA expects tippers to be either a general member of the public or an employee who believes that their employer has vi olated an environmental law. In either case, EPA expects that tippers or complainants will come to the web form already in possession of all of the information needed to submit a tip or complaint. Even where the form calls for information that a general member of the public may not have (say , for example, the address of the suspected violator), the instructions on the web form explain that the tipper or complainant may simply enter “unknown” in the field provided for their response. EPA expects that tipp ers or complainants who are an employee of the company about which they

are filing a tip or complaint will maintain, as a matter of customary

business practice, the name and address of the suspected violator. In all other cases, EPA has no basis to presum e that data items would be maintained as a matter of customary business practice.
5. The Information Collected

– Agency Activities, Collection Methodology , and Information Management 5(a) Agency Activities Many of the activities associated with this web form are either one

- time events that have already occurred or are ongoing agency activities that are full y automated (such that they do not constitute an ongoing burden or expense). The only activities that are ongoing but not automated are as follow s:

 Answer respondent questions
 Review and distribute tips or complaints5(b) Collection Methodology and Management The EPA tips and complaints web form was tested as a “pilot” at a less prominent location on EPA’s website for a period of months. On ly after this evaluation period did EPA provide a link to the web form on its internet home page. EPA does not check the quality of data entry

by tippers or complainants. Of course, where a tip or complaints appears to warrant further investigation, EPA conducts an investigation into the tip or complaint. Only in this respect does EPA check data quality

. EPA does not employ

special machines or processing technology in evaluating tips or complaints. The information supplied by the tipper or complainant automatically

populates a database that is regularl y reviewed b y EPA personnel for matters that warrant investigation. The information stored in this database cannot be accessed b y the public and, within EPA, access to the database is limited by

s ys tem administrator to a small universe of people who are responsible for reviewing the tips and complaints. EPA has not eliminated more traditional means of collecting tips and complaints; the tips and complaints web form simply adds an additional, convenient me thod of providing a tip or complaint for those with internet access. EPA expect s that this method of accepting tips or complaints will reduce burden for many i ndividuals. As expected, the prominence of the tips and complaint web form on our site, the eas e with which the form may be completed, and the relative anon ym ity that the internet affords tippers or complainants has resulted in a significant increase in the number of tips or complaints received. The web form also elicits specific items of informati on that allow EPA to efficiently route tips or complaints within EPA to the appropriate office. The standardized format of the form also represents an advantage over tips or complaints received b y phone, where items of information needed to evaluate a tip or complaints are more likely to be accidentally

omitted. 5(c) Small Entity Flexibility The tips and complaints web form is an addition to, not a substitution for, other methods of supplying tips or complaints to EPA; accordingl y, the form, itself, constitutes an increase in agency flexibility

with respect to small entities as well as an yone else who may wish to supply a tip or complaint. 5(d) Collection Schedule Individuals may

submit a tip or complaint at any time. There is no schedule associated with this collection.6. Estimation of the Burden and Cost of the Collection

6(a),(b) Annual Respondent Burden & Cost EPA receives approximately 630 tips or complaints per month through the existing webpage, for a total of approximately 7,560 resp onses per year. Reading instructions and completing the webform takes approximately a half hour per response; accordingl y, respondents collectively spend approximately 3,780 hours per ye ar providing tips or complaints through the tips and complaints webfo rm. Assuming an average annual wage of $ 19.88 , the opportunity

cost of these burden hours is approximately $ 75,14 6 per year. This information is summarized in the table shown below.

Annual Respondent Burden & Cost
Information collection activity Respond ent

hours per year Labor

opportunity cost per year Capital/startup

costs per year O&M

costs Number of

respondents Total hours

per year Total cost per

year
Reading instructions 2 , 520 50,098 0 0 7 ,560 2,520 75,14 6 Completing form 1 , 260 25,049 0 0 7,560 1,260 6(c),(d) Annual Agency Burden & Cost EPA technical staff spends approximately 10 hours per month on sy stem maintenance and upkeep, for a total of 120 hours of technical work on the sy stem per year. At an hourly wage of $24, s ys tem maintenance costs EPA approximately

$ 2,88 0 per year. In 2010, EPA expects to add the option to upload photos to the webpage and to design and deplo y a mobile phone ap plication that permits the same information collected on the webpage to be submitted through a web

- enabled mobile phone. These s ys tem enhancements, taken together, are expected to cost $1 9 , 7 00 in 2010 , or $6,567 per ye ar when averaged over the 3

- ye ar approval period . No recurrent costs are expected thereafter. EPA receives very

few queries from respondents; accordingl y, EPA desk officers spend barel y a quarter of an hour answering respondent questions per ye ar. They

spend approximately 24 hours per mo nth reviewing tips and complaints received through the s ys tem. At an hourly wage of $39, these functions collectivel y cost EPA approximately $ 11 , 232 per year. The total cost to the agency

of operating the tips and complaints webpage is approximately , $23 ,410. This information is summarized in the table shown below.Annual Agency Burden & Cost
Information collection activity Agent hours

($39/hour) Technical

hours ($24/hour) Annual labor

cost Capital/start

up costs per year Total cost per

year System ma intenance 0 120 $2,880 $ 0 $ 2,88 0 System enhancements $ 6,567 $6,567
Answer respondent questions .25 0 $ 9.75 $ 0 $10

Review and distribute tips and complaints 288 0 $ 11,232 $ 0 $11,232
TOTAL $ 20,689 6(e) Bottom Line Burden & Cost Tables The tables set forth above reflect bottom line estimates. 6(f) Reasons for Burden Change There is an increase of 1980 hours in the total estimated respondent burden compared with that identified in the I CR currentl y approved by OMB. This increase reflects the fact that tips and complaints are being filed at a higher rate than originall y anticipated, a strong indication of the success of this program. There has been no change in the information being reported or the estimated burden per respondent. 6(g) Burden Statement ICR: Tips and Complaints Webpage Regarding Environmental Violations

OMB Control Number: 2020

- 0032 Providing a tip or complaint to EPA is entirely voluntary and use of the tips and complaints webpage to provide a tip or complaint is also entirely a matter of tipper or complainant choice. EPA estimates that it will take tippers or complainants approximately 1⁄2 hour to provide a tip or complaint using the tips and complaints webpage. This estimate include s time for reading the instructions, gathering required information, and completing the webform. There are no associated record

- keeping requirements and, accordingly, no associated record

- keeping burden.

Burden means the total time, effort, or financial resources expended b y persons to generate, maintain, retain, or disclose or provide information to or for a Federal agency . This includes the time needed to review instructions; develop, acquire, install, and utilize technology and s ys tems for the purpose s of collecting, validating, and verifying information, processing and maintaining information, and disclosing and providing information; adjust the existing way s to comply

with an y previously applicable instructions and requirements; train personnel to be able to respond to a collection of information; search data sources; complete and review the collection of information; and transmit orotherwise disclose the information. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it display s a currently

valid OMB control number. The OMB control numbers for EPA's regulations are listed in 40 CFR Part 9 and 48 CFR Chapter 15. To comment on the Agency's need for this information, the accuracy of the provided burden estimates, and any suggested methods for minimizing respondent burden, including the use of automated collection techniques, EPA has established a public docket for this ICR under Docket ID Number EPA

- HQ

OECA

- 200 9

- 0 494 , which is availab le for online viewing at www.regulations.gov , or in person viewing at the Enforcement and Compliance Docket and Information Center in the EPA Docket Center (EPA/DC), EPA West, Room 3334, 1301 Constitution Avenu e, NW, Washington , D.C. The EPA Docket Center Public Reading Room is open from 8:30 a.m. to 4:30 p.m., Monday through Friday , excluding legal holiday s. The telephone number for the Reading Room is (202) 566

- 1744, and the telephone number for the Enforcem ent and Compliance Docket and Information Center is 202

- 566

- 1744. An electronic version of the public docket is available at www.regulations.gov. This site can be used to submit or view public comments, access the index listing of the contents of the pub lic docket, and to access those documents in the public docket that are available electronicall y. When in the system, select “search,” then key

in the Docket ID Number identified above. Also, you can send comments to the Office of Information and Regulat ory Affairs, Office of Management and Budget, 725 17th Street, NW, Washington, D.C. 20503, Attention: Desk Officer for EPA. Please include the EPA Docket ID Number EPA

- HQ

- OECA

- 200 9

- 0 494 and OMB Control Number 2020

- 0032 in any correspondence.