Exhibit 12 to 2009 10-K

CONVERGYS CORPORATION

Computation of Ratio of Earnings to Combined Fixed
Charges and Preferred Dividends

(Amounts in millions)



|                                                                                                          |  |                                         |        |   |                                         |   |        |                                         |  |   |                                         |   |  |                                         |       |   |  |   |       |  
|--------------------------------------------------------------------------------------------------------- |  | --------------------------------------- | ------ | - | --------------------------------------- | - | ------ | --------------------------------------- |  | - | --------------------------------------- | - |  | --------------------------------------- | ----- | - |  | - | ----- | -
|                                                                                                          |  | For the TwelveMonths EndedDec. 31, 2009 |        |   | For the TwelveMonths EndedDec. 31, 2008 |   |        | For the TwelveMonths EndedDec. 31, 2007 |  |   | For the TwelveMonths EndedDec. 31, 2006 |   |  | For the TwelveMonths EndedDec. 31, 2005 |      
|Earnings:                                                                                                 |  |                                         |        |   |                                         |   |        |                                         |  |   |                                         |   |  |                                         |       |   |  |   |       |  
|Income before income taxes, extraordinary charges and cumulative effect of change in accounting principle |  | $                                       | (117.6 | ) |                                         | $ | (163.9 | )                                       |  | $ | 245.6                                   |   |  | $                                       | 244.6 |   |  | $ | 213.4 |  
|Adjustment for undistributed (income)/losses of partnerships, net of distributions                        |  |                                         | (1.3   | ) |                                         |   | 3.5    |                                         |  |   | (5.5                                    | ) |  |                                         | (6.0  | ) |  |   | (8.9  | )
|Interest expense                                                                                          |  |                                         | 28.9   |   |                                         |   | 22.6   |                                         |  |   | 17.5                                    |   |  |                                         | 22.8  |   |  |   | 21.2  |  
|Portion of rental expense deemed interest                                                                 |  |                                         | 30.9   |   |                                         |   | 28.5   |                                         |  |   | 28.8                                    |   |  |                                         | 28.7  |   |  |   | 33.0  |  
|                                                                                                          |  |                                         |        |   |                                         |   |        |                                         |  |   |                                         |   |  |                                         |       |   |  |   |       |  
|Total earnings                                                                                            |  | $                                       | (59.1  | ) |                                         | $ | (109.3 | )                                       |  | $ | 286.4                                   |   |  | $                                       | 290.1 |   |  | $ | 258.7 |  
|                                                                                                          |  |                                         |        |   |                                         |   |        |                                         |  |   |                                         |   |  |                                         |       |   |  |   |       |  
|Fixed Charges:                                                                                            |  |                                         |        |   |                                         |   |        |                                         |  |   |                                         |   |  |                                         |       |   |  |   |       |  
|Interest expense                                                                                          |  | $                                       | 28.9   |   |                                         | $ | 22.6   |                                         |  | $ | 17.5                                    |   |  | $                                       | 22.8  |   |  | $ | 21.2  |  
|Portion of rental expense deemed interest                                                                 |  |                                         | 30.9   |   |                                         |   | 28.5   |                                         |  |   | 28.8                                    |   |  |                                         | 28.7  |   |  |   | 33.0  |  
|                                                                                                          |  |                                         |        |   |                                         |   |        |                                         |  |   |                                         |   |  |                                         |       |   |  |   |       |  
|Total fixed charges                                                                                       |  | $                                       | 59.8   |   |                                         | $ | 51.1   |                                         |  | $ | 46.3                                    |   |  | $                                       | 51.5  |   |  | $ | 54.2  |  
|                                                                                                          |  |                                         |        |   |                                         |   |        |                                         |  |   |                                         |   |  |                                         |       |   |  |   |       |  
|Preferred dividends:                                                                                      |  |                                         |        |   |                                         |   |        |                                         |  |   |                                         |   |  |                                         |       |   |  |   |       |  
|Preferred dividends                                                                                       |  |                                         |       |   |                                         |   |       |                                         |  |   |                                        |   |  |                                         |      |   |  |   |      |  
|                                                                                                          |  |                                         |        |   |                                         |   |        |                                         |  |   |                                         |   |  |                                         |       |   |  |   |       |  
|Combined fixed charges and preferred dividends                                                            |  | $                                       | 59.8   |   |                                         | $ | 51.1   |                                         |  | $ | 46.3                                    |   |  | $                                       | 51.5  |   |  | $ | 54.2  |  
|                                                                                                          |  |                                         |        |   |                                         |   |        |                                         |  |   |                                         |   |  |                                         |       |   |  |   |       |  
|Ratio of Earnings to Fixed Charges                                                                        |  |                                         | (0.99  | ) |                                         |   | (2.14  | )                                       |  |   | 6.19                                    |   |  |                                         | 5.63  |   |  |   | 4.77  |  
|                                                                                                          |  |                                         |        |   |                                         |   |        |                                         |  |   |                                         |   |  |                                         |       |   |  |   |       |  
|Ratio of Earnings to Combined Fixed Charges and Preferred Dividends                                       |  |                                         | (0.99  | ) |                                         |   | (2.14  | )                                       |  |   | 6.19                                    |   |  |                                         | 5.63  |   |  |   | 4.77  |  
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