Forbearance Agreement



 Exhibit 10.4 
 FORBEARANCE AGREEMENT AND FOURTH AMENDMENT TO THE SECOND LIEN CREDIT AGREEMENT 
 This FORBEARANCE AGREEMENT AND FOURTH AMENDMENT TO THE SECOND LIEN CREDIT AGREEMENT (the “Agreement”) is made and entered into as of November 4, 2009, by and among the Lenders
identified on the signature pages hereof (such lenders, together with their respective successors and permitted assigns, are referred to hereinafter each individually as a “Lender” and collectively as the
“Lenders”), Purple Communications, Inc. (f/k/a GoAmerica, Inc.), a Delaware corporation (“Borrower”), the other Loan Parties signatory hereto and Clearlake Capital Group, L.P. as administrative agent for the Lenders
(in such capacity, and together with its successors and permitted assigns, the “Administrative Agent”). 
 W I T N E S S E T H 
 WHEREAS, Borrower, the
other Loan Parties signatory hereto, Administrative Agent and the Lenders are parties to that certain Second Lien Credit Agreement, dated as of January 10, 2008 (as amended, restated, supplemented or otherwise modified from time to time prior
to the date hereof, the “Second Lien Credit Agreement”): 
 WHEREAS. Borrower has requested to pay in kind
interest due and payable on the Loan from July 1, 2009 through June 30, 2010 (such period, the “PIK Interest Period”), and the Administrative Agent and Required Lenders have agreed to accommodate such request; 

WHEREAS, the Lenders have agreed to refund to Borrower cash interest actually paid by Borrower to the Lenders in the amount of $735,000
(such amount, the “Cash Interest Refund”); and 
 WHEREAS, the Specified Events of Default (as defined below)
have occurred and are continuing under the Second Lien Credit Agreement and Borrower, the Loan Parties, Administrative Agent and Required Lenders have agreed to enter into this Agreement as a result of the Specified Events of Defaults and Borrower
and the other Loan Parties request that Administrative Agent and Lenders forbear from exercising their rights and remedies in respect of the Specified Events of Default, all in the manner and on the terms and conditions provided for herein.

 NOW THEREFORE, in consideration of the promises and for other good and valuable consideration, the receipt, adequacy and
sufficiency of which are hereby acknowledged, the Loan Parties, Administrative Agent and Required Lenders hereby agree as follows: 
 1. Definitions. Capitalized terms not otherwise defined herein (including in the Recitals hereto) shall have the meanings ascribed to them in the Second Lien Credit Agreement. 
 2. Existing Events of Default; Remedies. Each of Borrower and the other Loan Parties acknowledges and agrees that the following
Defaults and Events of Defaults (collectively, the “Specified Events of Default”) have occurred and are continuing under Sections 9.1(c)(i) and 9.1(d)(ii) of the Second Lien Credit Agreement:
(i) Borrower’s breach of the financial covenant set forth in Section 5.1 of the Second Lien Credit Agreement for the Fiscal Quarter ending September 30, 2009) and Section 5.2 of the Second Lien Credit Agreement
for the Fiscal Year ending December 31, 2009, (ii) Borrower’s breach of Section 6.1(a) of the Second Lien Credit Agreement for the Fiscal month ending August 31, 2009 due to Borrower’s failure to deliver the
certifications required to be delivered to Administrative Agent pursuant to such Section 6.1(a), (iii) Borrower’s breach of the financial covenant set forth in Section 5.1 of the First Lien Credit Agreement for the
Fiscal Quarter ending September 30, 2009 and Section 5.2 of the First Lien Credit Agreement for the Fiscal Year ending December 31, 2009, and (iv) Borrower’s breach of Section 6.1(a) of the First Lien
Credit Agreement for the fiscal month ending August 31, 2009 due to Borrower’s failure to deliver the certifications required to be delivered to the First Lien Agents pursuant to such Section 6.1(a). Each of the Borrower and
the other Loan Parties acknowledges and agrees that Administrative Agent and the Lenders have not waived, and are not in a position at this time to waive, the Specified Events of Default or any other defaults or Events of Defaults that may exist and
any such waiver, if any, shall be granted only by a written instrument executed and delivered in accordance with the provisions of Section 11.1 of the Second Lien Credit Agreement. 
  

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 Each of the Borrower and the other Loan Parties acknowledges and agrees that as a result of
the Specified Events of Default (a) neither Borrower nor any other Loan Parties shall take any action that is prohibited by the Second Lien Credit Agreement; during a Default or Event of Default, including, without limitation, making any
Restricted Payments pursuant to Section 8.5(d) of the Second Lien Credit Agreement, (b) subject to Section 5 hereof, Administrative Agent and the Lenders have the immediate right to exercise any and all rights and
remedies under the Second Lien Credit Agreement and the other Loan Documents including, without limitation, the right to declare all or any portion of the Obligations to be immediately due and payable and (c) any current or any further
non-exercise of other rights, remedies, powers and privileges under the Loan Documents, with respect to any of the Specified Events of Default or any other Defaults or Events of Default (whether now existing or hereafter occurring) by Administrative
Agent and the Lenders shall not be, and shall not be construed as, a waiver thereof. Subject to Section 5 hereof, the Administrative Agent and the Lenders reserve their right to fully invoke any and all or their rights, remedies, powers
or privileges under the Second Lien Credit Agreement and all other Loan Documents, at any time as they deem appropriate in respect of any of the Specified Events of Default or any other Defaults or Events of Default that may now or hereafter exist.

 3. Amendments to Second Lien Credit Agreement. 
 (a) Section 1.1 of the Second Lien Credit Agreement is hereby amended as of the Forbearance Effective Date (as hereinafter
defined) by: 
 (i) inserting the following defined terms into Section 1.1 of the Second Lien Credit Agreement in
proper alphabetical order: 
 “‘Amendment No. 4’ means the Forbearance Agreement and
Fourth Amendment to the Second Lien Credit Agreement, dated as of November 4, 2009 by and among the Borrower, the Lenders party thereto and Administrative Agent, which Amendment No. 4 amends this Agreement.” 
 “‘Forbearance Effective Date’ has the meaning given thereto in Amendment No. 4.” 

“‘PIK’ has the meaning given thereto in Section 2.9(b).” 
 “‘PIK Interest Period’ has the meaning given thereto in Amendment No. 4.” 
 (ii) amending the definition of “Applicable Margin” by deleting such definition in its entirety and substituting in lieu thereof
the following new definition: 
 “‘Applicable Margin’ means (a) 13.5% during the PIK
Interest Period and (b) 9% otherwise.” 
 (iii) Amending the definition of “Eurodollar Base Rate” by
deleting such definition in its entirety and substituting in lieu thereof the following new definition: 
 “‘Eurodollar Base Rate’ means, with respect to any Interest Period for any Eurodollar Rate Loan, the rate determined by the Administrative Agent to be the offered rate for deposits in Dollars for an Interest Period
of one month (notwithstanding which Interest Period is selected) appearing on the Reuters Screen LIBOR01 Page as of 11:00 a.m. (London time) on the second full Business Day next preceding the first day of each Interest Period. In the event that
such rate does not appear on the Reuters Screen LIBOR01 Page (or otherwise on the Reuters screen) at such time, the “Eurodollar Base Rate” shall be determined by reference to such other comparable publicly available service for
displaying the offered rate for deposit in Dollars in the London interbank market as may be selected by the Administrative Agent and, in the absence of availability, such other method to determine such offered rate as may be selected by the
Administrative Agent in its sole discretion.” 
  

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 (b) Section 2.1 of the Second Lien Credit Agreement is hereby amended as of the
Forbearance Effective Date (as hereinafter defined) by deleting such Section 2.1 in its entirety and substituting in lieu thereof the following new Section 2.1: 
 “Section 2.1 The Commitments. On the terms and subject to the conditions contained in this Agreement, each
Lender, severally but not jointly, agrees to make a loan (including any PIK interest paid hereunder) (each, a “Loan”) in Dollars to the Borrower on the Closing Date, in an amount not to exceed such Lender’s Commitment. Amounts
of Loans repaid may not be reborrowed. The aggregate amount of the Commitments on the Forbearance Effective Date equals $30,000,000 plus applicable PIK interest.” 
 (c) Section 2.9(b) of the Second Lien Credit Agreement is hereby amended as of the Forbearance Effective Date (as hereinafter defined) by deleting such Section 2.9(b) in its
entirety and substituting in lieu thereof the following new Section 2.9(b): 
 “(b)
Payments. Interest accrued shall be payable in arrears (x) during the PIK Interest Period, in kind (“PIK”) in the form of additional Loans (valued at 100% of the face amount thereof, which shall be rounded upward to the
nearest $1.00), it being understood that such PIK interest shall never be payable in cash and (y) in cash at all other times (i) if accrued on the principal amount of any Loan, (A) at maturity (whether by acceleration or
otherwise), (B) upon the payment or prepayment of the principal amount on which such interest has accrued and (C) on the last day of each Interest Period applicable to such Loan, and, if applicable, on each date during such Interest Period
occurring every 3 months from the first day of such Interest Period and (ii) if accrued on any other Obligation, on demand from Administrative Agent after the time such Obligation is due and payable (whether by acceleration or otherwise).”

 4. Default Rate of Interest. Pursuant to Section 2.9(c) of the Second Lien Credit Agreement, all unpaid
Obligations (including any Obligation that bears interest by reference to the rate applicable to any other Obligation) shall bear interest from September 30, 2009 and for so long as any Specified Event of Default or any other Event of Default
exists at a rate that is 2% per annum in excess of the interest applicable to such Obligations from time to time, payable on demand. 
 5. Forbearance. Without limiting Sections 2 and 4 of this Agreement, Administrative Agent and Required Lenders hereby agree as of the Forbearance Effective Date to forbear from
exercising any rights or remedies under the Loan Documents arising solely out of the Specified Events of Default until the date (the “from exercising any rights or remedies under the Loan Documents arising solely out of the Specified Events of
Default until the date (the “Forbearance Termination Date” that is the earliest of (a) November 20, 2009, (b) the occurrence of a Default or Event of Default (other than a Specified Event of Default) or (c) the
occurrence of a breach or default by Borrower or any other Loan Party under this Agreement (the period beginning on the Forbearance Effective Date being referred to herein as the “Forbearance Period”). The forbearance shall apply
only to the Specified Events of Default and not to any other Defaults or Events of Default, including without limitation, any other existing Defaults or Events of Default known or not known to Administrative Agent and Lender or Borrower or any other
Loan Party at this time and any Defaults or Events of Default occurring after the date hereof, and the Administrative Agent and the Lenders reserve all of their rights to exercise rights and remedies under the Loan Documents upon the occurrence of
any such other Default of Event of Default at any time, including, without limitation, before the expiry or termination of the Forbearance Period. 
 The parties hereto agree that neither the agreements of Administrative Agent and the Lenders herein nor the acceptance by Administrative Agent or the Lenders of any of the payments provided for in the
Loan Documents, nor any payment prior to the date hereof shall (i) excuse Borrower or any other Loan Party from any of its obligations under the Loan Documents, or (ii) toll the running of any time periods applicable to any such rights and
remedies, including, without limitation, any grace periods with respect to Defaults under the Loan Documents or otherwise. Each of the Borrower and the other Loan Parties agrees that it will not assert laches, waiver or any other defense to the
enforcement of any of the Loan Documents based upon the agreements of Administrative Agent and the Lenders to forbear herein or the acceptance by Administrative Agent or the Lenders of any of the payments provided for in the Loan Documents or any
payment prior to the date hereof. 
  

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 6. Remedies; Expiration or Termination of Forbearance. The Forbearance Period shall
terminate immediately on the Forbearance Termination Date and upon such termination Administrative Agent and Lenders shall be under no obligation of any kind whatsoever to forbear from exercising any remedies on account of the Specified Events of
Default and shall have the immediate right to exercise any and all rights and remedies under the Second Lien Credit Agreement and the other Loan Documents, including without limitation the right to declare all or any portion of the Obligations to be
immediately due and payable. In such event, if Administrative Agent or Lenders declare all of the Obligations to be forthwith due and payable, Borrower and the other Loan Parties shall immediately pay all of the Obligations in full and waive any
right to receive further time to pay such amounts. Failing immediate payment of such amounts, Administrative Agent and Lenders may immediately proceed to enforce their other rights and remedies under the Loan Documents. No forbearance or delay in
enforcing any rights or remedies on the part of Administrative Agent or any Lender with respect to any Default or Event of Default shall constitute or be deemed to be any waiver by Administrative Agent or any Lender of such Default or Event of
Default or any other or subsequent or similar Default or Event of Default. This Agreement shall constitute a Loan Document. The breach by Borrower or any other Loan Party of any representation, warranty, covenant or agreement in this Agreement,
including without limitation any covenant set forth in Section 7 hereof, shall constitute an immediate Event of Default hereunder and under the other Loan Documents after giving effect to any grace or cure periods set forth therein.

 7. Covenants. Each of the Borrower and the other Loan Parties hereby covenants and agrees with Administrative Agent
and Lenders as follows: 
 (a) Compliance with Loan Documents. Each of the Borrower and the other Loan Parties shall
strictly adhere to all the terms, conditions and covenants of the Loan Documents, including terms requiring prompt payment of principal and interest amounts when due. 
 (b) Cooperation. Each of the Borrower and the other Loan Parties shall cooperate fully with Administrative Agent, including, without limitation, providing all information reasonably requested and
providing Administrative Agent and its agents, consultants and advisors, at any reasonable time during normal business hours, full access to its books, records, property and assets wherever they may be located, which right of access shall include
the right to inspect and appraise such property and assets. 
 8. Representations and Warranties. To induce
Administrative Agent and Required Lenders to enter into this Agreement, each of the Borrower and the other Loan Parties hereby jointly and severally represents and warrants that: 
 (a) The execution, delivery and performance by each Loan Party of this Agreement and the performance of the Second Lien Credit Agreement as
amended by this Amendment (the “Amended Second Lien Credit Agreement”) (i) are within such Loan Party’s corporate or similar powers and, at the time of execution thereof, have been duly authorized by all necessary
corporate and similar action (including, if applicable, consent of the holders of its Securities), (ii) do not (A) contravene such Loan Party’s Constituent Documents, (B) violate any material Requirement of Law in any material
respect, (C) in any material respect, conflict with, contravene, constitute a default or breach under any material Contractual Obligation of any Loan Party or any of its Subsidiaries, or result in or permit the termination or acceleration of
any such material Contractual Obligation, or (D) result in the imposition of any Lien (other than a Permitted Lien) upon any property of any Loan Party or any of its Subsidiaries and (iii) do not require any Permit of, or filing with, any
Governmental Authority or any consent of, or notice to, any Person. 
 (b) From and after its delivery to the Administrative
Agent, this Agreement has been duly executed and delivered to the other parties hereto by each Loan Party party hereto and this Agreement and the Amended Second Lien Credit Agreement are each the legal, valid and binding obligation of such Loan
Party and are each enforceable against such Loan Party in accordance with its terms, except as may be limited by applicable bankruptcy, insolvency, reorganization, moratorium or other similar laws affecting creditors rights generally or by general
equitable principles relating to enforceability. 
 (c) No Default or Event of Default (other than the Specified Events of
Default) has occurred and is continuing after giving effect to this Agreement. 
  

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 (d) Except for the Governmental Investigation (as hereinafter defined) no action, claim or
proceeding is now pending or, to the knowledge of any Loan Party, threatened against any Loan Party, at law, in equity or otherwise, before any court, board, commission, agency or instrumentality of any federal, state, or local government or of any
agency or subdivision thereof, or before any arbitrator or panel of arbitrators, which (i) challenges any Loan Party’s right, power, or competence to enter into this Agreement or perform any of its obligations under this Agreement, the
Amended Second Lien Credit Agreement or any other Loan Document, or the validity or enforceability of this Agreement, the Amended Second Lien Credit Agreement or any other Loan Document or any action taken under this Agreement, the Amended Second
Lien Credit Agreement or any other Loan Document or (ii) if determined adversely, is reasonably likely to have or result in a Material Adverse Effect. As used herein “Governmental Investigation” and “June 2009 Subpoenas”
shall have the following meanings: 
 “Governmental Investigation” means any claim, sanction, action, lawsuit or
other proceedings or investigation in connection with the June 2009 Subpoenas by a Governmental Authority, which relates to the condition (financial or otherwise), business, operations or property of the Borrower or any of the Group Members.

 “June 2009 Subpoenas” means, collectively, (a) subpoena for documents from a Grand Jury for the United
States District Court for the District of Columbia, received by the Borrower on June 25, 2009, (b) a subpoena for documents from the San Francisco Regional Office of the United Statements Securities and Exchange Commission, received by the
Borrower on June 26, 2009 and (c) a subpoena for testimony from the SEC to the Borrower’s chief financial officer, received by the Borrower on June 26, 2009, copies of which, with respect to clauses (a)
through (c) immediately above, were previously delivered to the Administrative Agent. 
 (e) After giving effect to
this Agreement and except with respect to the Governmental Investigation and the Specified Events of Default, the representations and warranties of the Borrower and the other Loan Parties contained in the Amended Second Lien Credit Agreement and
each other Loan Document are true and correct in all material respects (provided, that if any representation or warranty is by its terms qualified by concepts of materiality, such representation shall be true and correct in all respects) on
and as of the Forbearance Effective Date hereof with the same effect as if such representations and warranties had been made on and as of such date, except that any such representation or warranty which is expressly made only as of a specified date
need be true only as of such date. 
 9. No Amendments/Waivers. The Second Lien Credit Agreement and the other Loan
Documents shall continue to be in full force and effect in accordance with their respective terms and, except as expressly provided herein, shall be unmodified. In addition, except as expressly provided herein, this Agreement shall not be deemed an
amendment, consent or waiver of any term or condition of any Loan Document or a forbearance by Administrative Agent or Lenders with respect to any right or remedy which Administrative Agent or Lenders may now or in the future have under the Loan
Documents, at law or in equity or otherwise or be deemed to prejudice any rights or remedies which Administrative Agent or Lenders may now have or may have in the future under or in connection with any Loan Document or under or in connection with
any Default or Event of Default which may now exist or which may occur after the date hereof. 
 10. Outstanding
Indebtedness; Waiver of Claims. Each of the Borrower and the other Loan Parties hereby acknowledges and agrees that as of the Forbearance Effective Date the aggregate amount of Loans is $30,000,000 plus applicable PIK interest as of the
Forbearance Effective Date, and that, as of the Forbearance Effective Date, such principal amounts are payable pursuant to the Second Lien Credit Agreement without defense, offset, withholding, counterclaim or deduction of any kind. Each of the
Borrower and the other Loan Parties hereby acknowledges that it has no Claims (as hereinafter defined) arising out of or relating to the Second Lien Credit Agreement or any other Loan Document (including, without limitation, as a result of credit
having been extended thereunder) against Administrative Agent or the Lenders and their respective employees, agents, representatives, consultants, attorneys, fiduciaries, servants, officers, directors, partners, predecessors, subsidiary
corporations, parent corporations and related corporate divisions and their respective successors and assigns (all of the foregoing being the “Released Persons”) and hereby waives, releases, remises and forever discharges
Administrative Agent, each Lender and each other Released Person from any and all Claims of any and every character, known or unknown, direct and/or indirect, at law or in equity, of whatsoever kind or nature, whether heretofore or hereafter

  

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arising, for or because of any matter or things done, omitted or suffered to be done by any Released Person prior to and including the date hereof, and in any way directly or indirectly arising
out of or relating to the Second Lien Credit Agreement or any other Loan Document. For purposes hereof, “Claims” shall mean all liabilities, obligations, losses, damages, penalties, actions, judgments, suits or claims which may be
instituted or asserted against or incurred by such Released Person as the result of credit having been extended under the Second Lien Credit Agreement or any other Loan Document or otherwise arising in connection with the transaction contemplated
thereunder. 
 11. Expenses. Each of the Borrower and the other Loan Parties hereby reconfirms its respective obligations
pursuant to Section 11.3 of the Second Lien Credit Agreement and to pay and reimburse Administrative Agent for all reasonable costs and expenses (including, without limitation, reasonable fees of legal counsel) incurred in connection
with the negotiation, preparation, execution and delivery of this Agreement and all other documents and instruments delivered in connection therewith. 
 12. Affirmation of Existing Loan Documents. After giving effect to this Agreement, Borrower and each Loan Party (a) confirms and agrees that its obligations under each of the Loan Documents to
which it is a party shall continue without diminution thereof and shall remain in full force and effect on and after the date hereof, and (b) confirms and agrees that the Liens granted pursuant to the Collateral documents to which it is a party
shall continue without any diminution thereof and shall remain in full force and effect on and after the date hereof. 
 13.
Effectiveness. This Agreement shall become effective as of November 4, 2009 (the “Forbearance Effective Date”) only upon satisfaction in full in the judgment of Administrative Agent of each of the following conditions on or
prior to the date hereof: 
 (a) Agreement. Administrative Agent shall have received four (4) copies of this
Agreement duly executed and delivered by Administrative Agent, the Required Lenders, Borrower and the other Loan Parties. 
 (b)
Payment of Fees and Expenses. Borrower shall have paid to the Administrative Agent all costs, fees and expenses owing in connection with this Agreement and the other Loan Documents and due to Administrative Agent (including, without
limitation, reasonable legal fees and expenses of legal counsel). 
 On the Forbearance Effective Date, the Lenders shall pay to
the Borrower the Cash Interest Refund. 
 14. GOVERNING LAW. THIS AGREEMENT SHALL BE GOVERNED BY, AND INTERPRETED IN
ACCORDANCE WITH, THE LAW OF THE STATE OF NEW YORK. 
 15. Counterparts. This Agreement may be executed by the parties
hereto on any number of separate counterparts and all of said counterparts taken together shall be deemed to constitute one and the same instrument. 
 [Signature pages follow] 
  

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 IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be duly executed and
delivered as of the day and year first above written. 
  

			
	PURPLE COMMUNICATIONS, INC., as Borrower
		
	By:	 	 /s/ John R. Ferron

	Name:	 	John R. Ferron
	Title:	 	Chief Financial Officer & Chief Operating Officer
	
	PURPLE LANGUAGE SERVICES CO., as Guarantor
		
	By:	 	 /s/ John R. Ferron

	Name:	 	John R. Ferron
	Title:	 	Chief Financial Officer & Chief Operating Officer
	
	PURPLE RELAY SERVICES CO., as Guarantor
		
	By:	 	 /s/ John R. Ferron

	Name:	 	John R. Ferron
	Title:	 	Chief Financial Officer & Chief Operating Officer
	
	HANDS ON VIDEO RELAY SERVICES, INC., as Guarantor
		
	By:	 	 /s/ John R. Ferron

	Name:	 	John R. Ferron
	Title:	 	Chief Financial Officer & Chief Operating Officer


  

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	AGENTS AND LENDERS;
	
	CLEARLAKE CAPITAL GROUP, L.P., as Administrative Agent
		
	By:	 	CCG Operations, LLC, its general partner
		
	By:	 	 /s/ Jose Feliciano

	Name:	 	Jose Feliciano
	Title:	 	Manager
	
	RESERVOIR CAPITAL PARTNERS, L.P., as Lender
		
	By:	 	RCP GP, LLC, its general partner
		
	By:	 	 /s/ Gregg Zeitlin

	Name:	 	Gregg Zeitlin
	Title:	 	Senior Managing Director
	
	RESERVOIR CAPITAL INVESTMENT PARTNERS, L.P., as Lender
		
	By:	 	RCIP GP, LLC, its general partner
		
	By:	 	 /s/ Gregg Zeitlin

	Name:	 	Gregg Zeitlin
	Title:	 	Senior Managing Director
	
	RESERVOIR CAPITAL MASTER FUND II, L.P.,
as Lender
		
	By:	 	Reservoir Capital Group, L.L.C., its general partner
		
	By:	 	 /s/ Gregg Zeitlin

	Name:	 	Gregg Zeitlin
	Title:	 	Senior Managing Director


  

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 Exhibit B 
 Amendment to Intercreditor Agreement 
  

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