[Federal Register Volume 65, Number 12 (Wednesday, January 19, 2000)]
[Notices]
[Pages 2967-2968]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 00-1153]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National institutes of Health


Proposed Collection; Comment Request: National Institute of 
Diabetes and Digestive and Kidney Diseases Information Clearinghouse 
Customer Satisfaction Survey

SUMMARY:  In compliance with the requirement of section 3506(c)(2)(A) 
of the Paperwork Reduction Act of 1995 to provide opportunity for 
public comment on proposed data collection projects, the National 
Institute of Diabetes and Digestive and Kidney Diseases (NIDDK), the 
National Institutes of Health (NIH), will publish periodic summaries of 
proposed projects to be submitted to the Office of Management (OMB) for 
review and approval.
    Title: NIDDK Information Clearinghouses Customer Satisfaction 
Survey. NIDDK will conduct a survey to evaluate the efficiency and 
effectiveness of services provided NIDDK's three information 
clearinghouses; National Diabetes Information Clearinghouse, National 
Digestive Diseases Information Clearinghouse, National Kidney and 
Urologic Diseases Information Clearinghouse. The survey responds to 
Executive Order 12862, ``Setting Customer Service Standards,'' which 
requires agencies and departments to identify and survey their 
``customers to determine the kind and quality of service they want and 
their level of satisfaction with existing service.'' Frequency of 
Response; On occasion. Affected Public: Individuals or households; 
clinics or doctor's offices. Type of Respondents`` Physicians, nurses, 
patients, family.

[[Page 2968]]



----------------------------------------------------------------------------------------------------------------
                                                                                         Estimated    Estimated
                                                               Number of    Frequency     average       annual
                     Type of respondents                      respondents  of response    response      burden
                                                                                            time        hours
----------------------------------------------------------------------------------------------------------------
Patients/Family.............................................        3,600         1.00        0.167          600
Phys. Asst..................................................        7,200         1.00        0.167        1,200
Physicians..................................................        1,200         1.00        0.167          200
                                                             ---------------------------------------------------
      Totals................................................       12,000  ...........  ...........        2,000
----------------------------------------------------------------------------------------------------------------

    The annual reporting burden is as follows: Estimated Number of 
Respondents: 12,000; Estimated Number of Responses over Respondent: 1; 
Estimated Average Burden Hours Per Response: 0.1671; and Estimated 
Total Annual Burden Hours Requested: 2,000. The annualized cost to 
respondents is estimated at $39,000. There are no Capital Costs to 
report. There are no Operating or Maintenance Costs to report.

Request for Comments

    Written comments and/or suggestions from the public and affected 
agencies are invited on one or more of the following points: (1) 
Whether the proposed collection of information is necessary for the 
proper performance of the function of the agency, including whether the 
information will have practical utility; (2) the accuracy of the 
agency's estimate of the burden of the proposed collection of 
information, including the validity of the methodology and assumptions 
used; (3) ways to enhance the quality, utility, and clarity of the 
information to be collected; and (4) ways to minimize the burden of the 
collection of information on those who are to response, including the 
use of appropriate automated, electronic, mechanical, or other 
technological collection techniques or other forms of information 
technology.
    Please address all comments concerning the proposed collection to 
Kathy Kranzfelder, Project Officer, NIDDK Information Clearinghouses, 
NIH, Building 31, Room 9A04, MSC2560, Bethesda, MD 20852. You may also 
submit comment and data by electronic mail (e-mail) at: 
<a href="/cdn-cgi/l/email-protection#fc978e9d92869a99909897bc948dd29295989897d2929594d29b938a"><span class="__cf_email__" data-cfemail="e28990838c9884878e8689a28a93cc8c8b868689cc8c8b8acc858d94">[email protected]</span></a>.

Comments Due Date

    Comments regarding this information are best assured or having 
their full effect if received on or before March 20, 2000.

FOR FURTHER INFORMATION CONTACT: To request more information on the 
proposed project, contact Kathy Kranzfelder at 301-496-3583 or via e-
mail at: <a href="/cdn-cgi/l/email-protection#315a43505f4b57545d555a7159401f5f5855555a1f5f58591f565e47"><span class="__cf_email__" data-cfemail="3a51485b54405c5f565e517a524b1454535e5e5114545352145d554c">[email protected]</span></a>.

L. Earl Laurence,
Deputy Director, NIDDK.
[FR Doc. 00-1153 Filed 1-18-00; 8:45 am]
BILLING CODE 4140-01-M


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