[Federal Register Volume 74, Number 197 (Wednesday, October 14, 2009)]
[Notices]
[Pages 52839-52840]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E9-24635]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900--New (Call Center)]


Agency Information Collection (Call Center Satisfaction Survey) 
Activities Under OMB Review

AGENCY: Veterans Benefits Administration, Department of Veterans 
Affairs.

ACTION: Notice.

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SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995 
(44 U.S.C. 3501-21), this notice announces that the Veterans Benefits 
Administration (VBA), Department of Veterans Affairs, will submit the 
collection of information abstracted below to the Office of Management 
and Budget (OMB) for review and comment. The PRA submission describes 
the nature of the information collection and its expected cost and 
burden and it includes the actual data collection instrument.

DATES: Comments must be submitted on or before November 13, 2009.

ADDRESSES: Submit written comments on the collection of information 
through http://www.Regulations.gov; or to VA's OMB Desk Officer, OMB 
Human Resources and Housing Branch, New Executive Office Building, Room 
10235, Washington, DC 20503 (202) 395-7316. Please refer to ``OMB 
Control No. 2900--New (Call Center)'' in any correspondence.
    For Further Information or a Copy of the Submission Contact: Denise 
McLamb, Enterprise Records Service (005R1B), Department of Veterans 
Affairs, 810 Vermont Avenue, NW., Washington, DC 20420, (202) 461-7485, 
FAX (202) 273-0443 or e-mail: <a href="/cdn-cgi/l/email-protection#95f1f0fbfce6f0bbf8f6f9f4f8f7d5f8f4fcf9bbe3f4bbf2fae3"><span class="__cf_email__" data-cfemail="6d090803041e0843000e010c000f2d000c0401431b0c430a021b">[email protected]</span></a>. Please refer 
to ``OMB Control No. 2900--New (Call Center).''

SUPPLEMENTARY INFORMATION: 
    Title: VBA Call Center Satisfaction Survey.
    OMB Control Number: 2900--New (Call Center).
    Type of Review: New collection.
    Abstract: VBA maintains a commitment to improve the overall quality 
of service for Veterans. Feedback from Veterans regarding their recent 
experience to the VA call centers will provide VBA with three key 
benefits to: (1) Identify what is most important to Veterans; (2) 
determine what to do to improve the call center experience; and (3) 
serve to guide training and/or operational activities aimed at 
enhancing the quality of service provided to Veterans and active duty 
personnel.
    An agency may not conduct or sponsor, and a person is not required 
to respond to a collection of information unless it displays a 
currently valid OMB control number. The Federal Register Notice with a 
60-day comment period soliciting comments on this collection of 
information was published on July 31, 2009, at pages 38262-38263.
    Affected Public: Individuals or households.
    Estimated Annual Burden: 675 hours.
    Estimated Average Burden per Respondent: 15 minutes.
    Frequency of Response: On occasion.
    Estimated Number of Respondents: 2,700.

    Dated: October 8, 2009.


[[Page 52840]]


    By direction of the Secretary.
Denise McLamb,
Program Analyst, Enterprise Records Service.
[FR Doc. E9-24635 Filed 10-13-09; 8:45 am]
BILLING CODE 8320-01-P


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