<PAGE>

                                                                    EXHIBIT 10.2

                               SUPPORT.COM, INC.

                      2000 OMNIBUS EQUITY INCENTIVE PLAN



                  (Adopted by the Board on February 15, 2000)
<PAGE>

                               TABLE OF CONTENTS
                               -----------------

<TABLE>
<CAPTION>
                                                                                                                         Page
                                                                                                                         ----
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SECTION 1. ESTABLISHMENT AND PURPOSE....................................................................................   1

SECTION 2. DEFINITIONS..................................................................................................   1
  (a)  "Affiliate"......................................................................................................   1
        ---------
  (b)  "Award"..........................................................................................................   1
        -----
  (c)  "Board of Directors".............................................................................................   1
        ------------------
  (d)  "Change in Control"..............................................................................................   1
        -----------------
  (e)  "Code"...........................................................................................................   2
        ----
  (f)  "Committee"......................................................................................................   2
        ---------
  (g)  "Company"........................................................................................................   2
        -------
  (h)  "Consultant".....................................................................................................   2
        ----------
  (i)  "Employee".......................................................................................................   2
        --------
  (j)  "Exchange Act"...................................................................................................   2
        ------------
  (k)  "Exercise Price".................................................................................................   2
        --------------
  (l)  "Fair Market Value"..............................................................................................   2
        -----------------
  (m)  "ISO"............................................................................................................   3
        ---
  (n)  "Nonstatutory Option"............................................................................................   3
        -------------------
  (o)  "Offeree"........................................................................................................   3
        -------
  (p)  "Option".........................................................................................................   3
        ------
  (q)  "Optionee".......................................................................................................   3
       ---------
  (r)  "Outside Director"...............................................................................................   3
        ----------------
  (s)  "Parent".........................................................................................................   3
        ------
  (t)  "Participant"....................................................................................................   3
        -----------
  (u)  "Plan"...........................................................................................................   3
        ----
  (v)  "Purchase Price".................................................................................................   3
        --------------
  (w)  "Restricted Share"...............................................................................................   3
        ----------------
  (x)  "Restricted Share Agreement "....................................................................................   3
        --------------------------
  (y)  "SAR"............................................................................................................   3
        ---
  (z)  "SAR Agreement"..................................................................................................   3
        -------------
  (aa) "Service"........................................................................................................   3
        -------
  (bb) "Share"..........................................................................................................   4
        -----
  (cc) "Stock"..........................................................................................................   4
        -----
  (dd) "Stock Option Agreement".........................................................................................   4
        ----------------------
  (ee) "Stock Purchase Agreement".......................................................................................   4
        ------------------------
  (ff) "Stock Unit".....................................................................................................   4
        ----------
  (gg) "Stock Unit Agreement"...........................................................................................   4
        --------------------
  (hh) "Subsidiary".....................................................................................................   4
        ----------
  (ii) "Total and Permanent Disability".................................................................................   4
        ------------------------------

SECTION 3. ADMINISTRATION...............................................................................................   4
  (a)  Committee Procedures.............................................................................................   4
       --------------------
  (b)  Committee Responsibilities.......................................................................................   4
       --------------------------
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                                      -i-
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SECTION 4. ELIGIBILITY..................................................................................................   6
 (a)  General Rule......................................................................................................   6
      ------------
 (b)  Outside Directors.................................................................................................   6
      -----------------
 (c)  Limitation On Grants..............................................................................................   6
      --------------------
 (d)  Ten-Percent Stockholders..........................................................................................   6
      ------------------------
 (e)  Attribution Rules.................................................................................................   7
      -----------------
 (f)  Outstanding Stock.................................................................................................   7
      -----------------

SECTION 5. STOCK SUBJECT TO PLAN........................................................................................   7
 (a)  Basic Limitation..................................................................................................   7
      ----------------
 (b)  Annual Increase in Shares.........................................................................................   7
      -------------------------
 (c)  Additional Shares.................................................................................................   7
      -----------------
 (d)  Dividend Equivalents..............................................................................................   7
      --------------------

SECTION 6. RESTRICTED SHARES............................................................................................   8
  (a) Restricted Stock Agreement........................................................................................   8
      --------------------------
  (b) Payment for Awards................................................................................................   8
      ------------------
  (c) Vesting...........................................................................................................   8
      -------
  (d) Voting and Dividend Rights........................................................................................   8
      --------------------------

SECTION 7. OTHER TERMS AND CONDITIONS OF AWARDS OR SALES................................................................   8
  (a) Duration of Offers and Nontransferability of Rights...............................................................   8
      ---------------------------------------------------
  (b) Purchase Price....................................................................................................   9
      --------------
  (c) Withholding Taxes.................................................................................................   9
      -----------------
  (d) Restrictions on Transfer of Shares................................................................................   9
      ----------------------------------

SECTION 8. TERMS AND CONDITIONS OF OPTIONS..............................................................................   9
 (a)  Stock Option Agreement............................................................................................   9
      ----------------------
 (b)  Number of Shares..................................................................................................   9
      ----------------
 (c)  Exercise Price....................................................................................................   9
      --------------
 (d)  Withholding Taxes.................................................................................................   9
      -----------------
 (e)  Exercisability and Term...........................................................................................   9
      -----------------------
 (f)  Nontransferability................................................................................................  10
      ------------------
 (g)  Exercise of Options Upon Termination of Service...................................................................  10
      -----------------------------------------------
 (h)  Effect of Change in Control.......................................................................................  10
      ---------------------------
 (i)  Leaves of Absence.................................................................................................  10
      -----------------
 (j)  No Rights as a Stockholder........................................................................................  11
      --------------------------
 (k)  Modification, Extension and Renewal of Options....................................................................  11
      ----------------------------------------------
 (l)  Restrictions on Transfer of Shares................................................................................  11
      ----------------------------------
 (m)  Buyout Provisions.................................................................................................  11
      -----------------

SECTION 9. PAYMENT FOR SHARES...........................................................................................  11
 (a)  General Rule......................................................................................................  11
      ------------
 (b)  Surrender of Stock................................................................................................  11
      ------------------
 (c)  Services Rendered.................................................................................................  11
      -----------------
 (d)  Cashless Exercise.................................................................................................  12
      -----------------
 (e)  Exercise/Pledge...................................................................................................  12
      ---------------
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                                     -ii-
<PAGE>

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 (f)  Promissory Note...................................................................................................  12
      ---------------
 (g)  Other Forms of Payment............................................................................................  12
      -----------------------

SECTION 10. STOCK APPRECIATION RIGHTS...................................................................................  12
 (a)  SAR Agreement.....................................................................................................  12
      -------------
 (b)  Number of Shares..................................................................................................  12
      ----------------
 (c)  Exercise Price....................................................................................................  12
      --------------
 (d)  Exercisability and Term...........................................................................................  12
      -----------------------
 (e)  Effect of Change in Control.......................................................................................  13
      ---------------------------
 (f)  Exercise of SARs..................................................................................................  13
      ----------------
 (g)  Modification or Assumption of SARs................................................................................  13
      ----------------------------------

SECTION 11. STOCK UNITS.................................................................................................  13
 (a)  Stock Unit Agreement..............................................................................................  13
      --------------------
 (b)  Payment for Awards................................................................................................  13
      ------------------
 (c)  Vesting Conditions................................................................................................  13
      ------------------
 (d)  Voting and Dividend Rights........................................................................................  14
      --------------------------
 (e)  Form and Time of Settlement of Stock Units........................................................................  14
      ------------------------------------------
 (f)  Death of Recipient................................................................................................  14
      ------------------
 (g)  Creditors' Rights.................................................................................................  14
      -----------------
SECTION 12. PROTECTION AGAINST DILUTION.................................................................................  15
 (a)  Adjustments......................................................................................................   15
      -----------
 (b)  Dissolution or Liquidation.......................................................................................   15
      --------------------------
 (c)  Reorganizations..................................................................................................   15
      ---------------

SECTION 13. DEFERRAL OF AWARDS..........................................................................................  16

SECTION 14. AWARDS UNDER OTHER PLANS....................................................................................  16

SECTION 15. PAYMENT OF DIRECTOR'S FEES IN SECURITIES....................................................................  16
 (a)  Effective Date....................................................................................................  16
      --------------
 (b)  Elections to Receive NSOs, Restricted Shares or Stock Units.......................................................  16
      -----------------------------------------------------------
 (c)  Number and Terms of NSOs, Restricted Shares or Stock Units........................................................  17
      ----------------------------------------------------------

SECTION 16. ADJUSTMENT OF SHARES........................................................................................  17
 (a)  General...........................................................................................................  17
      -------
 (b)  Reorganizations...................................................................................................  17
      ---------------
 (c)  Reservation of Rights.............................................................................................  17
      ---------------------

SECTION 17. LEGAL AND REGULATORY REQUIREMENTS...........................................................................  18

SECTION 18. WITHHOLDING TAXES...........................................................................................  18
 (a)  General...........................................................................................................  18
      -------
 (b)  Share Withholding.................................................................................................  18
      -----------------

SECTION 19. LIMITATION ON PARACHUTE PAYMENTS............................................................................  18
 (a)  Scope of Limitation...............................................................................................  18
      -------------------
</TABLE>

                                     -iii-
<PAGE>

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 (b)  Basic Rule........................................................................................................  18
      ----------
 (c)  Reduction of Payments.............................................................................................  18
      ---------------------
 (d)  Overpayments and Underpayments....................................................................................  19
      ------------------------------
 (e)  Related Corporations..............................................................................................  19
      --------------------

SECTION 20. NO EMPLOYMENT RIGHTS........................................................................................  19

SECTION 21. DURATION AND AMENDMENTS.....................................................................................  20
 (a)  Term of the Plan..................................................................................................  20
      ----------------
 (b)  Right to Amend or Terminate the Plan..............................................................................  20
      ------------------------------------
 (c)  Effect of Amendment or Termination................................................................................  20
      ----------------------------------

SECTION 22. EXECUTION...................................................................................................  20
</TABLE>
<PAGE>

                               SUPPORT.COM, INC.
                               ----------------

                      2000 Omnibus Equity Incentive Plan
                      ----------------------------------

                  (Adopted by the Board on February 15, 2000)

SECTION 1. ESTABLISHMENT AND PURPOSE.
------------------------------------

     The Plan was adopted by the Board of Directors effective February 15, 2000.
The purpose of the Plan is to promote the long-term success of the Company and
the creation of stockholder value by (a) encouraging Employees, Outside
Directors and Consultants to focus on critical long-range objectives, (b)
encouraging the attraction and retention of Employees, Outside Directors and
Consultants with exceptional qualifications and (c) linking Employees, Outside
Directors and Consultants directly to stockholder interests through increased
stock ownership.  The Plan seeks to achieve this purpose by providing for Awards
in the form of Restricted Shares, Stock Units, Options (which may constitute
incentive stock options or nonstatutory stock options) or stock appreciation
rights.

SECTION 2. DEFINITIONS.
----------------------

     (a)  "Affiliate" shall mean any entity other than a Subsidiary, if the
           ---------
Company and/or one of more Subsidiaries own not less than fifty percent (50%) of
such entity.

     (b)  "Award" shall mean any award of an Option, a SAR, a Restricted Share
           -----
or a Stock Unit under the Plan.

     (c)  "Board of Directors" shall mean the Board of Directors of the Company,
           ------------------
as constituted from time to time.

     (d)  "Change in Control" shall mean the occurrence of either of the
           -----------------
following events:

          (i)  A change in the composition of the Board of Directors, as a
     result of which fewer than one-half of the incumbent directors are
     directors who either:

               (A)  Had been directors of the Company twenty-four (24) months
          prior to such change; or

               (B)  Were elected, or nominated for election, to the Board of
          Directors with the affirmative votes of at least a majority of the
          directors who had been directors of the Company twenty-four (24)
          months prior to such change and who were still in office at the time
          of the election or nomination; or

          (ii) Any "person" (as such term is used in sections 13(d) and 14(d) of
     the Exchange Act) who, by the acquisition or aggregation of securities, is
     or becomes the beneficial owner, directly or indirectly, of securities of
     the Company representing fifty percent (50%) or more of the combined voting
     power of the Company's then outstanding securities ordinarily (and apart
     from rights accruing under special circumstances) having

                                      -1-
<PAGE>

     the right to vote at elections of directors (the "Base Capital Stock");
     except that any change in the relative beneficial ownership of the
     Company's securities by any person resulting solely from a reduction in the
     aggregate number of outstanding shares of Base Capital Stock, and any
     decrease thereafter in such person's ownership of securities, shall be
     disregarded until such person increases in any manner, directly or
     indirectly, such person's beneficial ownership of any securities of the
     Company. For purposes of this Subsection (ii), the term "person" shall not
     include an employee benefit plan maintained by the Company.

     (e)  "Code" shall mean the Internal Revenue Code of 1986, as amended.
           ----

     (f)  "Committee" shall mean the committee designated by the Board of
           ---------
Directors, which is authorized to administer the Plan under Section 3 hereof.
The Committee shall have membership composition which enables the Options or
other rights granted under the Plan to qualify for exemption under Rule 16b-3
with respect to persons who are subject to Section 16 of the Exchange Act.

     (g)  "Company" shall mean Support.com, Inc., a Delaware corporation.
           -------

     (h)  "Consultant" shall mean a consultant or advisor who provides bona fide
           ----------
services to the Company, a Parent, a Subsidiary or an Affiliate as an
independent contractor. Service as a Consultant shall be considered employment
for all purposes of the Plan, except as provided in the second sentence of
Section 4(a) and Section 4(b).

     (i)  "Employee" shall mean (i) any individual who is a common-law employee
           --------
of the Company or of a Subsidiary, (ii) a member of the Board of Directors,
including (without limitation) an Outside Director, or an affiliate of member of
the Board of Directors and (iii) a member of the board of directors of a
Subsidiary; or (iv) an independent contractor or advisor who performs services
for the Company or a Subsidiary. Service as a member of the Board of Directors,
a member of the board of directors of a Subsidiary or as an independent
contractor or advisor shall be considered employment for all purposes of the
Plan except the second sentence of Section 4(a) and Section 4(b).

     (j)  "Exchange Act" shall mean the Securities Exchange Act of 1934, as
           ------------
amended.

     (k)  "Exercise Price" shall mean, in the case of an Option, the amount for
           --------------
which one Common Share may be purchased upon exercise of such Option, as
specified in the applicable Stock Option Agreement. "Exercise Price," in the
case of a SAR, shall mean an amount, as specified in the applicable SAR
Agreement, which is subtracted from the Fair Market Value of one Common Share in
determining the amount payable upon exercise of such SAR.

     (l)  "Fair Market Value" shall mean (i) the closing price of a Share on the
           -----------------
principal exchange which the Shares are trading, on the date on which the Fair
Market Value is determined (if Fair Market Value is determined on a date which
the principal exchange is closed, Fair Market Value shall be determined on the
last immediately preceding trading day), or (ii) if the Shares are not traded on
an exchange but are quoted on the Nasdaq National Market or a successor
quotation system, the closing price on the date on which the Fair Market Value
is determined, or (iii) if the Shares are not traded on an exchange or quoted on
the Nasdaq National

                                      -2-
<PAGE>

Market or a successor quotation system, the fair market value of a Share, as
determined by the Committee in good faith. Such determination shall be
conclusive and binding on all persons.

     (m)  "ISO" shall mean an employee incentive stock option  described in
           ---
Code section 422.

     (n)  "Nonstatutory Option" shall mean an employee stock option that is
           -------------------
not an ISO.

     (o)  "Offeree" shall mean an individual to whom the Committee has offered
           -------
the right to acquire Shares under the Plan (other than upon exercise of an
Option).

     (p)  "Option" shall mean an ISO or Nonstatutory Option granted under the
           ------
Plan and entitling the holder to purchase Shares.

     (q)  "Optionee" shall mean an individual or estate who holds an Option
           --------
or SAR.

     (r)  "Outside Director" shall mean a member of the Board of Directors who
           ----------------
is not a common-law employee of the Company or of a Subsidiary. Service as an
Outside Director shall be considered employment for all purposes of the Plan,
except as provided in the second sentence of Section 4(a).

     (s)  "Parent" shall mean any corporation (other than the Company) in an
           ------
unbroken chain of corporations ending with the Company, if each of the
corporations other than the Company owns stock possessing fifty percent (50%) or
more of the total combined voting power of all classes of stock in one of the
other corporations in such chain. A corporation that attains the status of a
Parent on a date after the adoption of the Plan shall be a parent commencing as
of such date.

     (t)  "Participant" shall mean an individual or estate who holds an Award.
           -----------

     (u)  "Plan" shall mean this 2000 Omnibus Equity Incentive Plan of
           ----
Support.com, Inc., as amended from time to time.

     (v)  "Purchase Price" shall mean the consideration for which one Share may
           --------------
be acquired under the Plan (other than upon exercise of an Option), as specified
by the Committee.

     (w)  "Restricted Share" shall mean a Common Share awarded under the Plan.
           ----------------

     (x)  "Restricted Share Agreement" shall mean the agreement between the
           --------------------------
Company and the recipient of a Restricted Share which contains the terms,
conditions and restrictions pertaining to such Restricted Shares.

     (y)  "SAR" shall mean a stock appreciation right granted under the Plan.
           ---

     (z)  "SAR Agreement" shall mean the agreement between the Company and an
           -------------
Optionee which contains the terms, conditions and restrictions pertaining to his
or her SAR.

     (aa) "Service" shall mean service as an Employee.
           -------

                                      -3-
<PAGE>

     (bb) "Share" shall mean one share of Stock, as adjusted in accordance with
           -----
Section 9 (if applicable).

     (cc) "Stock" shall mean the Common Stock of the Company.
           -----

     (dd) "Stock Option Agreement" shall mean the agreement between the Company
           ----------------------
and an Optionee which contains the terms, conditions and restrictions pertaining
to his Option.

     (ee) "Stock Purchase Agreement" shall mean the agreement between the
           ------------------------
Company and an Offeree who acquires Shares under the Plan which contains the
terms, conditions and restrictions pertaining to the acquisition of such Shares.

     (ff) "Stock Unit" shall mean a bookkeeping entry representing the
           ----------
equivalent of one Common Share, as awarded under the Plan.

     (gg) "Stock Unit Agreement" shall mean the agreement between the Company
           --------------------
and the recipient of a Stock Unit which contains the terms, conditions and
restrictions pertaining to such Stock Unit.

     (hh) "Subsidiary" shall mean any corporation, if the Company and/or one or
           ----------
more other Subsidiaries own not less than fifty percent (50%) of the total
combined voting power of all classes of outstanding stock of such corporation. A
corporation that attains the status of a Subsidiary on a date after the adoption
of the Plan shall be considered a Subsidiary commencing as of such date.

     (ii) "Total and Permanent Disability" shall mean that the Optionee is
           ------------------------------
unable to engage in any substantial gainful activity by reason of any medically
determinable physical or mental impairment which can be expected to result in
death or which has lasted, or can be expected to last, for a continuous period
of not less than twelve (12) months.

SECTION 3.   ADMINISTRATION.
---------------------------

     (a)  Committee Procedures.  The Plan shall be administered by the
          --------------------
Committee. The Committee shall consist exclusively of two or more directors of
the Company, who shall be appointed by the Board of Directors. The Board of
Directors shall designate one of the members of the Committee as chairman. The
Committee may hold meetings at such times and places as it shall determine. The
acts of a majority of the Committee members present at meetings at which a
quorum exists, or acts reduced to or approved in writing by all Committee
members, shall be valid acts of the Committee.

     (b)  Committee Responsibilities.  Subject to the provisions of the Plan,
          --------------------------
the Committee shall have full authority and discretion to take the following
actions:

          (i)  To interpret the Plan and to apply its provisions;

          (ii) To adopt, amend or rescind rules, procedures and forms relating
     to the Plan;

                                      -4-
<PAGE>

          (iii)  To authorize any person to execute, on behalf of the Company,
     any instrument required to carry out the purposes of the Plan;

          (iv)   To determine when Shares are to be awarded or offered for sale
     and when Options are to be granted under the Plan;

          (v)    To select the Offerees and Optionees;

          (vi)   To determine the number of Shares to be offered to each Offeree
     or to be made subject to each Option;

          (vii)  To prescribe the terms and conditions of each award or sale of
     Shares, including (without limitation) the Purchase Price, the vesting of
     the award (including accelerating the vesting of awards) and to specify the
     provisions of the Stock Purchase Agreement relating to such award or sale;

          (viii) To prescribe the terms and conditions of each Option, including
(without limitation) the Exercise Price, the vesting or duration of the Option
(including accelerating the vesting of the Option), to determine whether such
Option is to be classified as an ISO or as a Nonstatutory Option, and to specify
the provisions of the Stock Option Agreement relating to such Option;

          (ix)   To amend any outstanding Stock Purchase Agreement or Stock
     Option Agreement, subject to applicable legal restrictions and to the
     consent of the Offeree or Optionee who entered into such agreement;

          (x)    To prescribe the consideration for the grant of each Option or
     other right under the Plan and to determine the sufficiency of such
     consideration;

          (xi)   To determine the disposition of each Option or other right
     under the Plan in the event of an Optionee's or Offeree's divorce or
     dissolution of marriage;

          (xii)  To determine whether Options or other rights under the Plan
     will be granted in replacement of other grants under an incentive or other
     compensation plan of an acquired business;

          (xiii) To correct any defect, supply any omission, or reconcile any
     inconsistency in the Plan, any Stock Option Agreement or any Stock Purchase
     Agreement; and

          (xiv)  To take any other actions deemed necessary or advisable for the
     administration of the Plan.

Subject to the requirements of applicable law, the Committee may designate
persons other than members of the Committee to carry out its responsibilities
and may prescribe such conditions and limitations as it may deem appropriate,
except that the Committee may not delegate its authority with regard to the
selection for participation of or the granting of Options or other rights under
the Plan to persons subject to Section 16 of the Exchange Act.  All decisions,
interpretations and other actions of the Committee shall be final and binding on
all Offerees, all

                                      -5-
<PAGE>

Optionees, and all persons deriving their rights from an Offeree or Optionee. No
member of the Committee shall be liable for any action that he has taken or has
failed to take in good faith with respect to the Plan, any Option, or any right
to acquire Shares under the Plan.

SECTION 4.  ELIGIBILITY.
-----------------------

     (a)  General Rule.  Only Employees shall be eligible for the grant of
          ------------
Restricted Shares, Stock Units, NSOs or SARs. In addition, only individuals who
are employed as common-law employees by the Company, a Parent or a Subsidiary
shall be eligible for the grant of ISOs. In addition, an Employee who owns more
than ten percent (10%) of the total combined voting power of all classes of
outstanding stock of the Company or any of its Parents or Subsidiaries shall not
be eligible for the grant of an ISO unless the requirements set forth in section
422(c)(6) of the Code are satisfied.

     (b)  Outside Directors.  Any other provision of the Plan notwithstanding,
          -----------------
the participation of Outside Directors in the Plan shall be subject to the
following restrictions:

          (i)   Outside Directors shall only be eligible for the grant of
     Restricted Shares, Stock Units, Nonstatutory Options and SARs.

          (ii)  As determined by the full Board, each Outside Director shall be
     granted a Nonstatutory Option to purchase Shares upon the effectiveness of
     the Company's initial public offering or, if later, upon their appointment
     as an Outside Director. In addition, upon the conclusion of each regular
     annual meeting of the Company's stockholders occurring after 2000 and
     following the meeting at which they were appointed, each Outside Director
     who will continue serving as a member of the Board thereafter shall receive
     a Nonstatutory Option to purchase 8,000 Shares (subject to adjustment under
     Section 16). All such Nonstatutory Options shall vest and become
     exercisable at the date of grant;

          (iii) The Exercise Price of all Nonstatutory Options granted to an
     Outside Director under this Section 4(b) shall be equal to one hundred
     percent (100%) of the Fair Market Value of a Share on the date of grant,
     payable in one of the forms described in Section 9(a), (b) and (d).

          (iv)  All Nonstatutory Options granted to an Outside Director under
     this Section 4(b) shall terminate on the earliest of (A) the tenth (10th)
     anniversary of the date of grant of such Options or (B) the date twelve
     (12) months after the termination of such Outside Director's service for
     any reason.

     (c)  Limitation On Grants.  No Employee shall be granted Options to
          --------------------
purchase more than one million (1,000,000) Shares in any fiscal year of the
Company.

     (d)  Ten-Percent Stockholders.  An Employee who owns more than ten percent
          ------------------------
(10%) of the total combined voting power of all classes of outstanding stock of
the Company or any of its Subsidiaries shall not be eligible for the grant of an
ISO unless such grant satisfies the requirements of Code section 422(c)(6).

                                      -6-
<PAGE>

     (e)  Attribution Rules.  For purposes of Subsection (d) above, in
          -----------------
determining stock ownership, an Employee shall be deemed to own the stock owned,
directly or indirectly, by or for his brothers, sisters, spouse, ancestors and
lineal descendants. Stock owned, directly or indirectly, by or for a
corporation, partnership, estate or trust shall be deemed to be owned
proportionately by or for its shareholders, partners or beneficiaries.

     (f)  Outstanding Stock.  For purposes of Subsection (d) above, "outstanding
          -----------------
stock" shall include all stock actually issued and outstanding immediately after
the grant. "Outstanding stock" shall not include shares authorized for issuance
under outstanding options held by the Employee or by any other person.

SECTION 5.  STOCK SUBJECT TO PLAN.
---------------------------------

     (a)  Basic Limitation.  Shares offered under the Plan shall be authorized
          ----------------
but unissued Shares or treasury Shares. The maximum aggregate number of Options,
SARs, Stock Units and Restricted Shares awarded under the Plan shall not exceed
(a) four million (4,000,000 Shares, plus the additional Common Shares described
in Sections (b) and (c). The limitation of this Section 5(a) shall be subject to
adjustment pursuant to Section 12.

     (b)  Annual Increase in Shares.  As of January 1 of each year, commencing
          -------------------------
with the year 2001, the aggregate number of Options, SARs, Stock Units and
Restricted Shares that may be awarded under the Plan shall automatically
increase by a number equal to the lesser of (i) 2,000,000 Shares, (ii) 5% of the
outstanding shares on such date or (iii) a lesser amount determined by the
Board. The aggregate number of Shares which may be issued under the Plan shall
at all times be subject to adjustment pursuant to Section 16. The number of
Shares which are subject to Options or other rights outstanding at any time
under the Plan shall not exceed the number of Shares which then remain available
for issuance under the Plan. The Company, during the term of the Plan, shall at
all times reserve and keep available sufficient Shares to satisfy the
requirements of the Plan.

     (c)  Additional Shares.  If Restricted Shares or Common Shares issued upon
          -----------------
the exercise of Options are forfeited, then such Common Shares shall again
become available for Awards under the Plan. If Stock Units, Options or SARs are
forfeited or terminate for any other reason before being exercised, then the
corresponding Common Shares shall again become available for Awards under the
Plan. If Stock Units are settled, then only the number of Common Shares (if any)
actually issued in settlement of such Stock Units shall reduce the number
available under Section 5(a) and the balance shall again become available for
Awards under the Plan. If SARs are exercised, then only the number of Common
Shares (if any) actually issued in settlement of such SARs shall reduce the
number available in Section 5(a) and the balance shall again become available
for Awards under the Plan. The foregoing notwithstanding, the aggregate number
of Common Shares that may be issued under the Plan upon the exercise of ISOs
shall not be increased when Restricted Shares or other Common Shares are
forfeited.

     (d)  Dividend Equivalents.  Any dividend equivalents paid or credited under
          --------------------
the Plan shall not be applied against the number of Restricted Shares, Stock
Units, Options or SARs available for Awards, whether or not such dividend
equivalents are converted into Stock Units.

                                      -7-
<PAGE>

SECTION 6.  RESTRICTED SHARES
-----------------------------

     (a)  Restricted Stock Agreement.  Each grant of Restricted Shares under the
          --------------------------
Plan shall be evidenced by a Restricted Stock Agreement between the recipient
and the Company. Such Restricted Shares shall be subject to all applicable terms
of the Plan and may be subject to any other terms that are not inconsistent with
the Plan. The provisions of the various Restricted Stock Agreements entered into
under the Plan need not be identical.

     (b)  Payment for Awards.  Subject to the following sentence, Restricted
          ------------------
Shares may be sold or awarded under the Plan for such consideration as the
Committee may determine, including (without limitation) cash, cash equivalents,
full-recourse promissory notes, past services and future services. To the extent
that an Award consists of newly issued Restricted Shares, the Award recipient
shall furnish consideration with a value not less than the par value of such
Restricted Shares in the form of cash, cash equivalents, or past services
rendered to the Company (or a Parent or Subsidiary), as the Committee may
determine.

     (c)  Vesting.  Each Award of Restricted Shares may or may not be subject to
          -------
vesting. Vesting shall occur, in full or in installments, upon satisfaction of
the conditions specified in the Restricted Stock Agreement. The Committee may
include among such conditions the requirement that the performance of the
Company or a business unit of the Company for a specified period of one or more
years equal or exceed a target determined in advance by the Committee. Such
performance shall be determined by the Company's independent auditors. Such
target shall be based on one or more of the criteria set forth in Appendix A.
The Committee shall determine such target not later than the 90th day of such
period.  In no event shall the number of Restricted Shares which are subject to
performance based vesting conditions exceed 1,000,000, subject to adjustment in
accordance with Section 16.  A Restricted Stock Agreement may provide for
accelerated vesting in the event of the Participant's death, disability or
retirement or other events.  The Committee may determine, at the time of
granting Restricted Shares of thereafter, that all or part of such Restricted
Shares shall become vested in the event that a Change in Control occurs with
respect to the Company.

     (d)  Voting and Dividend Rights.  The holders of Restricted Shares awarded
          --------------------------
under the Plan shall have the same voting, dividend and other rights as the
Company's other stockholders. A Restricted Stock Agreement, however, may require
that the holders of Restricted Shares invest any cash dividends received in
additional Restricted Shares. Such additional Restricted Shares shall be subject
to the same conditions and restrictions as the Award with respect to which the
dividends were paid.

SECTION 7.  OTHER TERMS AND CONDITIONS OF AWARDS OR SALES.
---------------------------------------------------------

     (a)  Duration of Offers and Nontransferability of Rights.  Any right to
          ---------------------------------------------------
acquire Shares under the Plan (other than an Option) shall automatically expire
if not exercised by the Offeree within thirty (30) days after the grant of such
right was communicated to him by the Committee. Such right shall not be
transferable and shall be exercisable only by the Offeree to whom such right was
granted.

                                      -8-
<PAGE>

     (b)   Purchase Price.  The Purchase Price shall be payable in one of the
           --------------
forms described in Sections 9(a), (b) or (c).

     (c)   Withholding Taxes.  As a condition to the purchase of Shares, the
           -----------------
Offeree shall make such arrangements as the Committee may require for the
satisfaction of any federal, state or local withholding tax obligations that may
arise in connection with such purchase.

     (d)   Restrictions on Transfer of Shares.  Any Shares awarded or sold under
           ----------------------------------
the Plan shall be subject to such special forfeiture conditions, rights of
repurchase, rights of first refusal and other transfer restrictions as the
Committee may determine. Such restrictions shall be set forth in the applicable
Stock Purchase Agreement and shall apply in addition to any general restrictions
that may apply to all holders of Shares.

SECTION 8. TERMS AND CONDITIONS OF OPTIONS.
-------------------------------------------

     (a)   Stock Option Agreement.  Each grant of an Option under the Plan shall
           ----------------------
be evidenced by a Stock Option Agreement between the Optionee and the Company.
Such Option shall be subject to all applicable terms and conditions of the Plan
and may be subject to any other terms and conditions which are not inconsistent
with the Plan and which the Committee deems appropriate for inclusion in a Stock
Option Agreement. The Stock Option Agreement shall specify whether the Option is
an ISO or an NSO. The provisions of the various Stock Option Agreements entered
into under the Plan need not be identical. Options may be granted in
consideration of a reduction in the Optionee's other compensation. A Stock
Option Agreement may provide that a new Option will be granted automatically to
the Optionee when he or she exercises a prior Option and pays the Exercise Price
in a form described in Section 9.

     (b)   Number of Shares.  Each Stock Option Agreement shall specify the
           ----------------
number of Shares that are subject to the Option and shall provide for the
adjustment of such number in accordance with Section 16. Options granted to an
Optionee in a single fiscal year of the Company shall not cover more than
1,000,000 Shares.

     (c)   Exercise Price.  Each Stock Option Agreement shall specify the
           --------------
Exercise Price. The Exercise Price of an ISO shall not be less than 100 percent
(100%) of the Fair Market Value of a Share on the date of grant, except as
otherwise provided in Section 4(d). Subject to the foregoing in this Section
8(c), the Exercise Price under any Option shall be determined by the Committee
at its sole discretion. The Exercise Price shall be payable in one of the forms
described in Section 9.

     (d)   Withholding Taxes.  As a condition to the exercise of an Option, the
           -----------------
Optionee shall make such arrangements as the Committee may require for the
satisfaction of any federal, state or local withholding tax obligations that may
arise in connection with such exercise. The Optionee shall also make such
arrangements as the Committee may require for the satisfaction of any federal,
state or local withholding tax obligations that may arise in connection with the
disposition of Shares acquired by exercising an Option.

     (e)   Exercisability and Term.  Each Stock Option Agreement shall specify
           -----------------------
the date when all or any installment of the Option is to become exercisable. The
Stock Option

                                      -9-
<PAGE>

Agreement shall also specify the term of the Option; provided that the term of
an ISO shall in no event exceed ten (10) years from the date of grant (five (5)
years for Employees described in Section 4(d)). A Stock Option Agreement may
provide for accelerated exercisability in the event of the Optionee's death,
disability, or retirement or other events and may provide for expiration prior
to the end of its term in the event of the termination of the Optionee's
service. Options may be awarded in combination with SARs, and such an Award may
provide that the Options will not be exercisable unless the related SARs are
forfeited. Subject to the foregoing in this Section 8(e), the Committee at its
sole discretion shall determine when all or any installment of an Option is to
become exercisable and when an Option is to expire.

     (f)  Nontransferability.  During an Optionee's lifetime, his Option(s)
          ------------------
shall be exercisable only by him and shall not be transferable. In the event of
an Optionee's death, his Option(s) shall not be transferable other than by will
or by the laws of descent and distribution.

     (g)  Exercise of Options Upon Termination of Service.  Each Stock Option
          -----------------------------------------------
Agreement shall set forth the extent to which the Optionee shall have the right
to exercise the Option following termination of the Optionee's Service with the
Company and its Subsidiaries, and the right to exercise the Option of any
executors or administrators of the Optionee's estate or any person who has
acquired such Option(s) directly from the Optionee by bequest or inheritance.
Such provisions shall be determined in the sole discretion of the Committee,
need not be uniform among all Options issued pursuant to the Plan, and may
reflect distinctions based on the reasons for termination of Service.

     (h)  Effect of Change in Control.  The Committee may determine, at the time
          ---------------------------
of granting an Option or thereafter, that such Option shall become exercisable
as to all or part of the Shares subject to such Option in the event that a
Change in Control occurs with respect to the Company, subject to the following
limitations:

          (i)  In the case of an ISO, the acceleration of exercisability shall
     not occur without the Optionee's written consent.

          (ii) If the Company and the other party to the transaction
     constituting a Change in Control agree that such transaction is to be
     treated as a :pooling of interests" for financial reporting purposes, and
     if such transaction in fact is so treated, then the acceleration of
     exercisability shall not occur to the extent that the Company's independent
     accountants and such other party's independent accountants separately
     determine in good faith that such acceleration would preclude the use of
     "pooling of interests" accounting.

     (i)  Leaves of Absence.  An Employee's Service shall cease when such
          -----------------
Employee ceases to be actively employed by, or a consultant or adviser to, the
Company (or any subsidiary) as determined in the sole discretion of the Board of
Directors. For purposes of Options, Service does not terminate when an Employee
goes on a bona fide leave of absence, that was approved by the Company in
writing, if the terms of the leave provide for continued service crediting, or
when continued service crediting is required by applicable law. However, for
purposes of determining whether an Option is entitled to ISO status, an
Employee's Service will be treated as terminating ninety (90) days after such
Employee went on leave, unless such Employee's right to

                                      -10-
<PAGE>

return to active work is guaranteed by law or by a contract. Service terminates
in any event when the approved leave ends, unless such Employee immediately
returns to active work. The Company determines which leaves count toward
Service, and when Service terminates for all purposes under the Plan.

     (j)   No Rights as a Stockholder.  An Optionee, or a transferee of an
           --------------------------
Optionee, shall have no rights as a stockholder with respect to any Shares
covered by his Option until the date of the issuance of a stock certificate for
such Shares. No adjustments shall be made, except as provided in Section 9.

     (k)   Modification, Extension and Renewal of Options.  Within the
           ----------------------------------------------
limitations of the Plan, the Committee may modify, extend or renew outstanding
options or may accept the cancellation of outstanding options (to the extent not
previously exercised), whether or not granted hereunder, in return for the grant
of new Options for the same or a different number of Shares and at the same or a
different exercise price. The foregoing notwithstanding, no modification of an
Option shall, without the consent of the Optionee, impair his rights or increase
his obligations under such Option.

     (l)   Restrictions on Transfer of Shares.  Any Shares issued upon exercise
           ----------------------------------
of an Option shall be subject to such special forfeiture conditions, rights of
repurchase, rights of first refusal and other transfer restrictions as the
Committee may determine. Such restrictions shall be set forth in the applicable
Stock Option Agreement and shall apply in addition to any general restrictions
that may apply to all holders of Shares.

     (m)   Buyout Provisions.  The Committee may at any time (a) offer to buy
           -----------------
out for a payment in cash or cash equivalents an Option previously granted or
(b) authorize an Optionee to elect to cash out an Option previously granted, in
either case at such time and based upon such terms and conditions as the
Committee shall establish.

SECTION 9. PAYMENT FOR SHARES.
------------------------------

     (a)   General Rule.  The entire Exercise Price of Shares issued under the
           ------------
Plan shall be payable in lawful money of the United States of America at the
time when such Shares are purchased, except as provided in Subsections (b)
through (g) below.

     (b)   Surrender of Stock.  To the extent that a Stock Option Agreement so
           ------------------
provides, payment may be made all or in part by surrendering, or attesting to
the ownership of, Shares which have already been owned by the Optionee or his
representative for more than twelve (12) months. Such Shares shall be valued at
their Fair Market Value on the date when the new Shares are purchased under the
Plan. The Optionee shall not surrender, or attest to the ownership of, Shares in
payment of the Exercise Price if such action would cause the Company to
recognize compensation expense (or additional compensation expense) with respect
to the Option for financial reporting purposes.

     (c)   Services Rendered.  At the discretion of the Committee, Shares may be
           -----------------
awarded under the Plan in consideration of services rendered to the Company or a
Subsidiary prior to the award. If Shares are awarded without the payment of a
Purchase Price in cash, the Committee

                                      -11-
<PAGE>

shall make a determination (at the time of the award) of the value of the
services rendered by the Offeree and the sufficiency of the consideration to
meet the requirements of Section 6(c).

     (d)    Cashless Exercise.  To the extent that a Stock Option Agreement so
            -----------------
provides, payment may be made all or in part by delivery (on a form prescribed
by the Committee) of an irrevocable direction to a securities broker to sell
Shares and to deliver all or part of the sale proceeds to the Company in payment
of the aggregate Exercise Price.

     (e)    Exercise/Pledge.  To the extent that a Stock Option Agreement so
            ---------------
provides, payment may be made all or in part by delivery (on a form prescribed
by the Committee) of an irrevocable direction to a securities broker or lender
to pledge Shares, as security for a loan, and to deliver all or part of the loan
proceeds to the Company in payment of the aggregate Exercise Price.

     (f)    Promissory Note.  To the extent that a Stock Option Agreement so
            ---------------
provides, payment may be made all or in part by delivering (on a form prescribed
by the Company) a full-recourse promissory note. However, the par value of the
Common Shares being purchased under the Plan, if newly issued, shall be paid in
cash or cash equivalents.

     (g)    Other Forms of Payment.  To the extent that a Stock Option Agreement
            ----------------------
so provides, payment may be made in any other form that is consistent with
applicable laws, regulations and rules.

SECTION 10. STOCK APPRECIATION RIGHTS.
--------------------------------------

     (a)    SAR Agreement.  Each grant of a SAR under the Plan shall be
            -------------
evidenced by a SAR Agreement between the Optionee and the Company. Such SAR
shall be subject to all applicable terms of the Plan and may be subject to any
other terms that are not inconsistent with the Plan. The provisions of the
various SAR Agreements entered into under the Plan need not be identical. SARs
may be granted in consideration of a reduction in the Optionee's other
compensation.

     (b)    Number of Shares.  Each SAR Agreement shall specify the number of
            ----------------
Common Shares to which the SAR pertains and shall provide for the adjustment of
such number in accordance with Section 12. SARs granted to any Optionee in a
single calendar year shall in no event pertain to more than 1,000,000 Common
Shares. The limitations set forth in the preceding sentence shall be subject to
adjustment in accordance with Section 12.

     (c)    Exercise Price.  Each SAR Agreement shall specify the Exercise
            --------------
Price. A SAR Agreement may specify an Exercise Price that varies in accordance
with a predetermined formula while the SAR is outstanding.

     (d)    Exercisability and Term.  Each SAR Agreement shall specify the date
            -----------------------
when all or any installment of the SAR is to become exercisable. The SAR
Agreement shall also specify the term of the SAR. A SAR Agreement may provide
for accelerated exercisability in the event of the Optionee's death, disability
or retirement or other events and may provide for expiration prior to the end of
its term in the event of the termination of the Optionee's service. SARs may be
awarded in combination with Options, and such an Award may provide that the SARs
will not be exercisable unless the related Options are forfeited. A SAR may be
included in an ISO only

                                      -12-
<PAGE>

at the time of grant but may be included in an NSO at the time of grant or
thereafter. A SAR granted under the Plan may provide that it will be exercisable
only in the event of a Change in Control.

     (e)    Effect of Change in Control.  The Committee may determine, at the
            ---------------------------
time of granting a SAR or thereafter, that such SAR shall become fully
exercisable as to all Common Shares subject to such SAR in the event that a
Change in Control occurs with respect to the Company, subject to the following
sentence. If the Company and the other party to the transaction constituting a
Change in Control agree that such transaction is to be treated as a "pooling of
interests" for financial reporting purposes, and if such transaction in fact is
so treated, then the acceleration of exercisability shall not occur to the
extent that the Company's independent accountants and such other party's
independent accountants separately determine in good faith that such
acceleration would preclude the use of "pooling of interests" accounting.

     (f)    Exercise of SARs.  Upon exercise of a SAR, the Optionee (or any
            ----------------
person having the right to exercise the SAR after his or her death) shall
receive from the Company (a) Common Shares, (b) cash or (c) a combination of
Common Shares and cash, as the Committee shall determine. The amount of cash
and/or the Fair Market Value of Common Shares received upon exercise of SARs
shall, in the aggregate, be equal to the amount by which the Fair Market Value
(on the date of surrender) of the Common Shares subject to the SARs exceeds the
Exercise Price. If, on the date when a SAR expires, the Exercise Price under
such SAR is less than the Fair Market Value on such date but any portion of such
SAR has not been exercised or surrendered, then such SAR shall automatically be
deemed to be exercised as of such date with respect to such portion.

     (g)    Modification or Assumption of SARs.  Within the limitations of the
            ----------------------------------
Plan, the Committee may modify, extend or assume outstanding SARs or may accept
the cancellation of outstanding SARs (whether granted by the Company or by
another issuer) in return for the grant of new SARs for the same or a different
number of shares and at the same or a different exercise price. The foregoing
notwithstanding, no modification of a SAR shall, without the consent of the
Optionee, may alter or impair his or her rights or obligations under such SAR.

SECTION 11. STOCK UNITS.
------------------------

     (a)    Stock Unit Agreement.  Each grant of Stock Units under the Plan
            --------------------
shall be evidenced by a Stock Unit Agreement between the recipient and the
Company. Such Stock Units shall be subject to all applicable terms of the Plan
and may be subject to any other terms that are not inconsistent with the Plan.
The provisions of the various Stock Unit Agreements entered into under the Plan
need not be identical. Stock Units may be granted in consideration of a
reduction in the recipient's other compensation.

     (b)    Payment for Awards.  To the extent that an Award is granted in the
            ------------------
form of Stock Units, no cash consideration shall be required of the Award
recipients.

     (c)    Vesting Conditions.  Each Award of Stock Units may or may not be
            ------------------
subject to vesting. Vesting shall occur, in full or in installments, upon
satisfaction of the conditions

                                      -13-
<PAGE>

specified in the Stock Unit Agreement. A Stock Unit Agreement may provide for
accelerated vesting in the event of the Participant's death, disability or
retirement or other events. The Committee may determine, at the time of granting
Stock Units or thereafter, that all or part of such Stock Units shall become
vested in the event that a Change in Control occurs with respect to the Company,
except as provided in the next following sentence. If the Company and the other
party to the transaction constituting a Change in Control agree that such
transaction is to be treated as a "pooling of interests" for financial reporting
purposes, and if such transaction in fact is so treated, then the acceleration
of vesting shall not occur to the extent that the Company's independent
accountants and such other party's independent accountants separately determine
in good faith that such acceleration would preclude the use of "pooling of
interests" accounting.

     (d)  Voting and Dividend Rights.  The holders of Stock Units shall have no
          --------------------------
voting rights. Prior to settlement or forfeiture, any Stock Unit awarded under
the Plan may, at the Committee's discretion, carry with it a right to dividend
equivalents. Such right entitles the holder to be credited with an amount equal
to all cash dividends paid on one Common Share while the Stock Unit is
outstanding. Dividend equivalents may be converted into additional Stock Units.
Settlement of dividend equivalents may be made in the form of cash, in the form
of Common Shares, or in a combination of both. Prior to distribution, any
dividend equivalents which are not paid shall be subject to the same conditions
and restrictions as the Stock Units to which they attach.

     (e)  Form and Time of Settlement of Stock Units.  Settlement of vested
          ------------------------------------------
Stock Units may be made in the form of (a) cash, (b) Common Shares or (c) any
combination of both, as determined by the Committee. The actual number of Stock
Units eligible for settlement may be larger or smaller than the number included
in the original Award, based on predetermined performance factors. Methods of
converting Stock Units into cash may include (without limitation) a method based
on the average Fair Market Value of Common Shares over a series of trading days.
Vested Stock Units may be settled in a lump sum or in installments. The
distribution may occur or commence when all vesting conditions applicable to the
Stock Units have been satisfied or have lapsed, or it may be deferred to any
later date. The amount of a deferred distribution may be increased by an
interest factor or by dividend equivalents. Until an Award of Stock Units is
settled, the number of such Stock Units shall be subject to adjustment pursuant
to Section 12.

     (f)  Death of Recipient.  Any Stock Units Award that becomes payable after
          ------------------
the recipient's death shall be distributed to the recipient's beneficiary or
beneficiaries. Each recipient of a Stock Units Award under the Plan shall
designate one or more beneficiaries for this purpose by filing the prescribed
form with the Company. A beneficiary designation may be changed by filing the
prescribed form with the Company at any time before the Award recipient's death.
If no beneficiary was designated or if no designated beneficiary survives the
Award recipient, then any Stock Units Award that becomes payable after the
recipient's death shall be distributed to the recipient's estate.

     (g)  Creditors' Rights.  A holder of Stock Units shall have no rights other
          -----------------
than those of a general creditor of the Company. Stock Units represent an
unfunded and unsecured obligation of the Company, subject to the terms and
conditions of the applicable Stock Unit Agreement.

                                      -14-
<PAGE>

SECTION 12. PROTECTION AGAINST DILUTION.
----------------------------------------

     (a)    Adjustments.  In the event of a subdivision of the outstanding
            -----------
Common Shares, a declaration of a dividend payable in Common Shares, a
declaration of a dividend payable in a form other than Common Shares in an
amount that has a material effect on the price of Common Shares, a combination
or consolidation of the outstanding Common Shares (by reclassification or
otherwise) into a lesser number of Common Shares, a recapitalization, a spin-off
or a similar occurrence, the Committee shall make such adjustments as it, in its
sole discretion, deems appropriate in one or more of:

            (i)    The number of Options, SARs, Restricted Shares and Stock
     Units available for future Awards under Section 5;

            (ii)   The limitations set forth in Sections 8(b) and 10(b);

            (iii)  The number of NSOs to be granted to Outside Directors under
     Section 4(b);

            (iv)   The number of Common Shares covered by each outstanding
     Option and SAR;

            (v)    The Exercise Price under each outstanding Option and SAR; or

            (vi)   The number of Stock Units included in any prior Award which
     has not yet been settled.

Except as provided in this Section 12, a Participant shall have no rights by
reason of any issue by the Company of stock of any class or securities
convertible into stock of any class, any subdivision or consolidation of shares
of stock of any class, the payment of any stock dividend or any other increase
or decrease in the number of shares of stock of any class.

     (b)    Dissolution or Liquidation.  To the extent not previously exercised
            --------------------------
or settled, Options, SARs and Stock Units shall terminate immediately prior to
the dissolution or liquidation of the Company.

     (c)    Reorganizations.  In the event that the Company is a party to a
            ---------------
merger or other reorganization, outstanding Awards shall be subject to the
agreement of merger or reorganization. Such agreement shall provide for:

            (i)    The continuation of the outstanding Awards by the Company, if
     the Company is a surviving corporation;

            (ii)   The assumption of the outstanding Awards by the surviving
     corporation or its parent or subsidiary;

            (iii)  The substitution by the surviving corporation or its parent
or subsidiary of its own awards for the outstanding Awards;

                                      -15-
<PAGE>

            (iv)   Full exercisability or vesting and accelerated expiration of
     the outstanding Awards; or

            (v)    Settlement of the full value of the outstanding Awards in
     cash or cash equivalents followed by cancellation of such Awards.

SECTION 13. DEFERRAL OF AWARDS.
-------------------------------

     The Committee (in its sole discretion) may permit or require a Participant
to:

     (a)    Have cash that otherwise would be paid to such Participant as a
result of the exercise of a SAR or the settlement of Stock Units credited to a
deferred compensation account established for such Participant by the Committee
as an entry on the Company's books;

     (b)    Have Common Shares that otherwise would be delivered to such
Participant as a result of the exercise of an Option or SAR converted into an
equal number of Stock Units; or

     (c)    Have Common Shares that otherwise would be delivered to such
Participant as a result of the exercise of an Option or SAR or the settlement of
Stock Units converted into amounts credited to a deferred compensation account
established for such Participant by the Committee as an entry on the Company's
books. Such amounts shall be determined by reference to the Fair Market Value of
such Common Shares as of the date when they otherwise would have been delivered
to such Participant.

A deferred compensation account established under this Section 13 may be
credited with interest or other forms of investment return, as determined by the
Committee. A Participant for whom such an account is established shall have no
rights other than those of a general creditor of the Company. Such an account
shall represent an unfunded and unsecured obligation of the Company and shall be
subject to the terms and conditions of the applicable agreement between such
Participant and the Company. If the deferral or conversion of Awards is
permitted or required, the Committee (in its sole discretion) may establish
rules, procedures and forms pertaining to such Awards, including (without
limitation) the settlement of deferred compensation accounts established under
this Section 13.

SECTION 14. AWARDS UNDER OTHER PLANS.
-------------------------------------

     The Company may grant awards under other plans or programs.  Such awards
may be settled in the form of Common Shares issued under this Plan.  Such Common
Shares shall be treated for all purposes under the Plan like Common Shares
issued in settlement of Stock Units and shall, when issued, reduce the number of
Common Shares available under Section 5.

SECTION 15. PAYMENT OF DIRECTOR'S FEES IN SECURITIES.
-----------------------------------------------------

     (a)    Effective Date.  No provision of this Section 15 shall be effective
            --------------
unless and until the Board has determined to implement such provision.

     (b)    Elections to Receive NSOs, Restricted Shares or Stock Units.  An
            -----------------------------------------------------------
Outside Director may elect to receive his or her annual retainer payments and/or
meeting fees from the

                                      -16-
<PAGE>

Company in the form of cash, NSOs, Restricted Shares or Stock Units, or a
combination thereof, as determined by the Board. Such NSOs, Restricted Shares
and Stock Units shall be issued under the Plan. An election under this Section
15 shall be filed with the Company on the prescribed form.

     (c)  Number and Terms of NSOs, Restricted Shares or Stock Units. The number
          ----------------------------------------------------------
of NSOs, Restricted Shares or Stock Units to be granted to Outside Directors in
lieu of annual retainers and meeting fees that would otherwise be paid in cash
shall be calculated in a manner determined by the Board. The terms of such NSOs,
Restricted Shares or Stock Units shall also be determined by the Board.

SECTION 16. ADJUSTMENT OF SHARES.
---------------------------------

          (a)  General. In the event of a subdivision of the outstanding Stock,
               -------
a declaration of a dividend payable in Shares, a declaration of a dividend
payable in a form other than Shares in an amount that has a material effect on
the value of Shares, a combination or consolidation of the outstanding Stock (by
reclassification or otherwise) into a lesser number of Shares, a
recapitalization or a similar occurrence, the Committee shall make appropriate
adjustments in one or more of (i) the number of Shares available for future
grants under Section 5, (ii) the number of Shares available for grants under
Section 4(c), (iii) the number of Shares covered by each outstanding Option,
(iv) the Exercise Price under each outstanding Option, (v) the number of shares
covered by each outstanding award or (vi) the Purchase Price of each outstanding
award.

          (b)  Reorganizations. In the event that the Company is a party to a
               ---------------
merger or other reorganization, outstanding Options shall be subject to the
agreement of merger or reorganization. Such agreement may provide for the
assumption of outstanding Options by the surviving corporation or its parent or
for their continuation by the Company (if the Company is a surviving
corporation); provided, however, that if assumption or continuation of the
outstanding Options is not provided by such agreement then the Committee shall
have the option of offering the payment of a cash settlement equal to the
difference between the amount to be paid for one Share under such agreement and
the Exercise Price, in all cases without the Optionees' consent.

          (c)  Reservation of Rights. Except as provided in this Section 16, an
               ---------------------
Optionee or Offeree shall have no rights by reason of any subdivision or
consolidation of shares of stock of any class, the payment of any dividend or
any other increase or decrease in the number of shares of stock of any class.
Any issue by the Company of shares of stock of any class, or securities
convertible into shares of stock of any class, shall not affect, and no
adjustment by reason thereof shall be made with respect to, the number or
Exercise Price of Shares subject to an Option. The grant of an Option pursuant
to the Plan shall not affect in any way the right or power of the Company to
make adjustments, reclassifications, reorganizations or changes of its capital
or business structure, to merge or consolidate or to dissolve, liquidate, sell
or transfer all or any part of its business or assets.

                                      -17-
<PAGE>

SECTION 17. LEGAL AND REGULATORY REQUIREMENTS.
---------------------------------------------

     Shares shall not be issued under the Plan unless the issuance and delivery
of such Shares complies with (or is exempt from) all applicable requirements of
law, including (without limitation) the Securities Act of 1933, as amended, the
rules and regulations promulgated thereunder, state securities laws and
regulations and the regulations of any stock exchange on which the Company's
securities may then be listed, and the Company has obtained the approval or
favorable ruling from any governmental agency which the Company determines is
necessary or advisable.

SECTION 18. WITHHOLDING TAXES.
-----------------------------

     (a)  General. To the extent required by applicable federal, state, local or
          -------
foreign law, a Participant or his or her successor shall make arrangements
satisfactory to the Company for the satisfaction of any withholding tax
obligations that arise in connection with the Plan. The Company shall not be
required to issue any Common Shares or make any cash payment under the Plan
until such obligations are satisfied.

     (b)  Share Withholding. The Committee may permit a Participant to satisfy
          -----------------
all or part of his or her withholding or income tax obligations by having the
Company withhold all or a portion of any Common Shares that otherwise would be
issued to him or her or by surrendering all or a portion of any Common Shares
that he or she previously acquired. Such Common Shares shall be valued at their
Fair Market Value on the date when taxes otherwise would be withheld in cash.

SECTION 19. LIMITATION ON PARACHUTE PAYMENTS.
--------------------------------------------

     (a)  Scope of Limitation. This Section 19 shall apply to an Award unless
          -------------------
the Committee, at the time of making an Award under the Plan or at any time
thereafter, specifies in writing that such Award shall not be subject to this
Section 19. If this Section 19 applies to an Award, it shall supersede any
contrary provision of the Plan or of any Award granted under the Plan.

     (b)  Basic Rule. In the event that the independent auditors most recently
          ----------
selected by the Board (the "Auditors") determine that any payment or transfer by
the Company under the Plan to or for the benefit of a Participant (a "Payment")
would be nondeductible by the Company for federal income tax purposes because of
the provisions concerning "excess parachute payments" in Section 280G of the
Code, then the aggregate present value of all Payments shall be reduced (but not
below zero) to the Reduced Amount. For purposes of this Section 19, the "Reduced
Amount" shall be the amount, expressed as a present value, which maximizes the
aggregate present value of the Payments without causing any Payment to be
nondeductible by the Company because of Section 280G of the Code.

     (c)  Reduction of Payments. If the Auditors determine that any Payment
          ---------------------
would be nondeductible by the Company because of Section 280G of the Code, then
the Company shall promptly give the Participant notice to that effect and a copy
of the detailed calculation thereof and of the Reduced Amount, and the
Participant may then elect, in his or her sole discretion, which and how much of
the Payments shall be eliminated or reduced (as long as after such

                                      -18-
<PAGE>

election the aggregate present value of the Payments equals the Reduced Amount)
and shall advise the Company in writing of his or her election within 10 days of
receipt of notice. If no such election is made by the Participant within such
10-day period, then the Company may elect which and how much of the Payments
shall be eliminated or reduced (as long as after such election the aggregate
present value of the Payments equals the Reduced Amount) and shall notify the
Participant promptly of such election. For purposes of this Section 19, present
value shall be determined in accordance with Section 280G(d)(4) of the Code. All
determinations made by the Auditors under this Section 19 shall be binding upon
the Company and the Participant and shall be made within sixty (60) days of the
date when a Payment becomes payable or transferable. As promptly as practicable
following such determination and the elections hereunder, the Company shall pay
or transfer to or for the benefit of the Participant such amounts as are then
due to him or her under the Plan and shall promptly pay or transfer to or for
the benefit of the Participant in the future such amounts as become due to him
or her under the Plan.

     (d)  Overpayments and Underpayments. As a result of uncertainty in the
          ------------------------------
application of Section 280G of the Code at the time of an initial determination
by the Auditors hereunder, it is possible that Payments will have been made by
the Company that should not have been made (an "Overpayment") or that additional
Payments that will not have been made by the Company could have been made (an
"Underpayment"), consistent in each case with the calculation of the Reduced
Amount hereunder. In the event that the Auditors, based upon the assertion of a
deficiency by the Internal Revenue Service against the Company or the
Participant that the Auditors believe has a high probability of success,
determine that an Overpayment has been made, such Overpayment shall be treated
for all purposes as a loan to the Participant which he or she shall repay to the
Company, together with interest at the applicable federal rate provided in
Section 7872(f)(2) of the Code; provided, however, that no amount shall be
payable by the Participant to the Company if and to the extent that such payment
would not reduce the amount subject to taxation under Section 4999 of the Code.
In the event that the Auditors determine that an Underpayment has occurred, such
Underpayment shall promptly be paid or transferred by the Company to or for the
benefit of the Participant, together with interest at the applicable federal
rate provided in Section 7872(f)(2) of the Code.

     (e)  Related Corporations. For purposes of this Section 19, the term
          --------------------
"Company" shall include affiliated corporations to the extent determined by the
Auditors in accordance with Section 280G(d)(5) of the Code.

SECTION 20. NO EMPLOYMENT RIGHTS.
--------------------------------

     No provision of the Plan, nor any right or Option granted under the Plan,
shall be construed to give any person any right to become, to be treated as, or
to remain an Employee. The Company and its Subsidiaries reserve the right to
terminate any person's Service at any time and for any reason, with or without
notice.

                                      -19-
<PAGE>

SECTION 21. DURATION AND AMENDMENTS.
------------------------------------

     (a)  Term of the Plan. The amended and restated Plan, as set forth herein,
          ----------------
shall terminate automatically on ten years after its adoption and may be
terminated on any earlier date pursuant to Subsection (b) below.

     (b)  Right to Amend or Terminate the Plan. The Board of Directors may amend
          ------------------------------------
the Plan at any time and from time to time. Rights and obligations under any
Option granted before amendment of the Plan shall not be materially impaired by
such amendment, except with consent of the person to whom the Option was
granted. An amendment of the Plan shall be subject to the approval of the
Company's stockholders only to the extent required by applicable laws,
regulations or rules.

     (c)  Effect of Amendment or Termination. No Shares shall be issued or sold
          ----------------------------------
under the Plan after the termination thereof, except upon exercise of an Option
granted prior to such termination. The termination of the Plan, or any amendment
thereof, shall not affect any Share previously issued or any Option previously
granted under the Plan.

SECTION 22. EXECUTION.
---------------------

     To record the adoption of the amended and restated Plan by the Board of
Directors effective as of February 15, 2000, the Company has caused its
authorized officer to execute the same.

                                    SUPPORT.COM, INC.



                                    By _____________________________
                                                Radha R. Basu
                                           Chief Executive Officer

                                      -20-
<PAGE>

                         NOTICE OF STOCK OPTION GRANT

           THE SUPPORT.COM, INC.  2000 OMNIBUS EQUITY INCENTIVE PLAN



You have been granted the following option to purchase Common Stock of
Support.com, Inc. (the "Company") under the Support.com, Inc. 2000 Omnibus
Equity Incentive Plan (the "Plan"):

Name of Optionee: _________________

Total Number of Option Shares Granted: ___________________

Type of Option:     [_] Incentive Stock Option   [_] Nonstatutory Stock Option

Exercise Price Per Share: $________________

Grant Date: _____________________

Vesting Commencement Date: ______________________

Vesting Schedule: [Check only one box]

     [_]  Full vesting: This option is fully vested and exercisable as of the
          date of grant.

     [_]  Two-Year Vesting: This option becomes exercisable with respect to 50
          of the total number of Option Shares, on and after the first
          anniversary of the Grant Date and with respect to the remaining Option
          Shares, on and after the second anniversary of the Grant Date.

     [_]  Three-Year Vesting: This option becomes exercisable (i) with respect
          to 33-1/3 % of the total number of Option Shares, on and after the
          first anniversary of the Grant Date, (ii) with respect to an
          additional 33-1/3% of the total number of Option Shares, on or after
          the second anniversary of the Grant Date, and (iii) with respect to
          the remaining Option Shares, on and after the third anniversary of the
          Grant Date.

     [_]  Four-Year Vesting: This option becomes exercisable (i) with respect to
          1/4 of the total number of Option Shares, on and after the first
          anniversary of the Grant Date, (ii) with respect to an additional 1/4
          of the total number of Option Shares, on or after the second
          anniversary of the Grant Date, (iii) with respect to an additional 1/4
          of the total number of Option Shares, on and after the third
          anniversary of the Grant Date, and (iv) with respect to the remaining
          Option Shares, on and after the fourth anniversary of the Grant Date.

                                      -21-
<PAGE>

Accelerated Vesting: [Check only one box]

     [_]  Your option is not subject to accelerated vesting.

          Your option will become fully vested and exercisable if:

          [_]  The Company is subject to a Change in Control (as defined in
               Section 2(b) of the Plan) prior to the date your service
               terminates.

          [_]  The Company involuntarily terminates your employment without good
               cause.

          [_]  You experience a Total and Permanent Disability (as defined in
               Section 2(ii) of the Plan).

Post-Termination Exercise Period:  [Check only one box]

If your service with the Company terminates for any reason other than Total and
Permanent Disability or death, then your option expires on:

     [_]  the date of your termination.

     [_]  the date 90 days after your termination date.

     [_]  the date 6 months after your termination date.

     [_]  the date 12 months after your termination date.

     [_]  the date 24 months after your termination date.

     [_]  the Expiration Date of your option.


Form of Payment:  [Check one or more boxes]

Payment may be made in the following form(s):

     [_]  Your personal check, a cashier's check or a money order.

     [_]  In shares of Company stock which have been owned by you or your
          representative for more than 12 months and which are surrendered to
          the Company in good form for transfer.

     [_]  By delivering on a form approved by the Committee of an irrevocable
          direction to a securities broker approved by the Company to sell all
          or part of your option shares and to deliver to the Company from the
          sale proceeds in an amount

                                      -22-
<PAGE>

          sufficient to pay the option exercise price and any withholding taxes.
          The balance of the sale proceeds, if any, will be delivered to you.

Expiration Date: ____________________

     By your signature and the signature of the Company's representative below,
you and the Company agree that this option is granted under and governed by the
term and conditions of the Plan and this Stock Option Agreement, both of which
are attached to and made a part of this document.


OPTIONEE:                               SUPPORT.COM, INC.

_______________________                 By: __________________________

________________________                Title: _______________________

   Please Print Name

                                      -23-
<PAGE>

                            STOCK OPTION AGREEMENT

                           FOR THE SUPPORT.COM, INC.

                      2000 OMNIBUS EQUITY INCENTIVE PLAN


          This option is intended to be an incentive stock option under Section
422 of the Internal Revenue Code or a nonstatutory option, as provided in the
Notice of Stock Option Grant.


Tax Treatment         This option becomes exercisable in accordance with the
                      vesting schedule set forth in the Notice of Stock Option
                      Grant.

Term                  This option expires on the date shown in the Notice of
                      Stock Option Grant, but in no event later than the 10th
                      anniversary of the Grant Date.

Regular Termination   If your service as an employee, consultant or director of
                      the Company or a subsidiary of the Company terminates for
                      any reason excluding death or total and permanent
                      disability, then this option will expire on the date
                      specified in the Notice of Stock Option Grant under the
                      heading "Post-Termination Exercise Period.".

Death or Disability   If you become Totally and Permanently Disabled (as defined
                      in Section 2(ii) of the Plan) or die as an employee,
                      consultant or director of the Company or a subsidiary of
                      the Company, then this option will expire at the close of
                      business at Company headquarters on the date 12 months
                      after the date of your termination of employment.

Leaves of Absence     For purposes of this option, your service does not
                      terminate when you go on a military leave, a sick leave or
                      another bona fide leave of absence, if the leave was
                      approved by the Company in writing and if continued
                      crediting of service is required by the terms of the leave
                      or by applicable law. But your service terminates when the
                      approved leave ends, unless you immediately return to
                      active work.

Restrictions on       The Company will not permit you to exercise this option if
Exercise              the issuance of shares at that time would violate any law
                      or regulation.

Notice of Exercise    When you wish to exercise this option you must notify the
                      Company by completing the attached "Notice of Exercise of
                      Stock Option" form and filing it with the Human Resources
                      Department of the Company. The notice will be effective
                      when it is received by the Company. If someone else wants
                      to exercise this option after your death, that person must
                      prove to the Company's satisfaction that he or she is
                      entitled to do so.

                                      -24-
<PAGE>

Form of Payment       When you submit your notice of exercise, you must include
                      payment of the option exercise price for the shares you
                      are purchasing. Payment may be made in the form specified
                      on your Notice of Stock Option Grant.

Withholding Taxes     You will not be allowed to exercise this option unless you
and Stock             make arrangements acceptable to the Company to pay any
Withholding           withholding taxes that may be due as a result of the
                      option exercise. These arrangements may include
                      withholding shares of Company stock that otherwise would
                      be issued to you when you exercise this option. The value
                      of these shares, determined as of the effective date of
                      the option exercise, will be applied to the withholding
                      taxes.

Restrictions on       By signing this Agreement, you agree not to sell any
Resale                option shares at a time when applicable laws, Company
                      policies or an agreement between the Company and its
                      underwriters prohibit a sale (e.g., a lock-up period after
                      the Company goes public). This restriction will apply as
                      long as you are an employee, consultant or director of the
                      Company or a subsidiary of the Company.

Transfer of Option    Prior to your death, only you can exercise this option.
                      You cannot transfer or assign this option. For instance,
                      you may not sell this option or use it as security for a
                      loan. If you attempt to do any of these things, this
                      option will immediately become invalid. You may in any
                      event dispose of this option in your will.

                      Regardless of any marital property settlement agreement,
                      the Company is not obligated to honor a notice of exercise
                      from your former spouse, nor is the Company obligated to
                      recognize your former spouse's interest in your option in
                      any other way.

Retention Rights      Neither your option nor this Agreement give you the right
                      to be retained by the Company or a subsidiary of the
                      Company in any capacity. The Company and its subsidiaries
                      reserve the right to terminate your service at any time,
                      with or without cause.

Stockholder Rights    You, or your estate or heirs, have no rights as a
                      stockholder of the Company until you have exercised this
                      option by giving the required notice to the Company and
                      paying the exercise price. No adjustments are made for
                      dividends or other rights if the applicable record date
                      occurs before you exercise this option, except as
                      described in the Plan.

Adjustments           In the event of a stock split, a stock dividend or a
                      similar change in Company stock, the number of shares
                      covered by this option and the exercise price per share
                      may be adjusted pursuant to the Plan.

Applicable Law        This Agreement will be interpreted and enforced under the
                      laws of the State of Delaware (without regard to their
                      choice-of-law provisions).

                                      -25-
<PAGE>

The Plan and Other    The text of the Plan is incorporated in this Agreement by
Agreements            reference. This Agreement and the Plan constitute the
                      entire understanding between you and the Company regarding
                      this option. Any prior agreements, commitments or
                      negotiations concerning this option are superseded. This
                      Agreement may be amended only by another written
                      agreement, signed by both parties.


                 BY SIGNING THE COVER SHEET OF THIS AGREEMENT,

                 YOU AGREE TO ALL OF THE TERMS AND CONDITIONS

                       DESCRIBED ABOVE AND IN THE PLAN.

                                      -26-
<PAGE>

                               NOTICE OF EXERCISE
                              (exercise by check)

Support.com, Inc.
______________________________
______________________________
Attn:  Chief Financial Officer

Re:  Exercise of Stock Option

Dear Sir or Madam:

Pursuant to the Stock Option Agreement dated __________, 200____ (the "Stock
Option Agreement") and the Company's 2000 Omnibus Equity Incentive Plan (the
"Plan"), I hereby elect to purchase _____________ shares of the Common Stock of
the Company at aggregate exercise price of $__________. I enclose payment and
other documents (check all that are applicable):

     [_]  My check in the amount of $___________;

The Common Stock is to be issued and registered in the name(s) of:

                  __________________________

                  __________________________

I understand that there may be tax consequences as a result of the purchase or
disposition of the Common Stock, and I have consulted with any tax consultants I
wished to consult and I am not relying on the Company for any tax advice. I
understand that my exercise is governed by my Stock Option Agreement and the
Plan and agree to abide by and be bound by their terms and conditions. I
represent that the Common Stock is being acquired solely for my own account and
not as a nominee for any other party, or for investment, and that I will not
offer, sell or otherwise dispose of any such Common Stock except under
circumstances that will not result in a violation of the Securities Act of 1933,
as amended, or any state securities laws.

Dated: __________, _____.

                                    ___________________________________
                                                (Signature)

                                    ___________________________________
                                            (Please Print Name)

                                    ___________________________________
                                    ___________________________________
                                                (Address)

                                      -27-
<PAGE>

                              SUPPORT.COM, INC.
                         2000 OMNIBUS EQUITY INCENTIVE
                     PLAN NOTICE OF RESTRICTED STOCK AWARD

     You have been granted restricted shares of Common Stock of Support.com,
Inc. (the "Company") on the following terms:

----------------------------------------------------------------
Name of Recipient:                   _________________________
----------------------------------------------------------------
Total Number of Shares Granted:      _________________________
----------------------------------------------------------------
Fair Market Value per Share:         $ _______________________
----------------------------------------------------------------
Total Fair Market Value of Award:    $ _______________________
----------------------------------------------------------------
Date of Grant:                       _______ __, ____
----------------------------------------------------------------
Vesting Commencement Date:           _______ __, ____
----------------------------------------------------------------
Vesting Schedule:                    The first __% of the total
                                     number of shares granted
                                     vest when you complete __
                                     months of continuous
                                     service from the Vesting
                                     Commencement Date. An
                                     additional __% of the
                                     shares vest when you
                                     complete each month of
                                     continuous service
                                     thereafter.
----------------------------------------------------------------

                                      -28-
<PAGE>

By your signature and the signature of the Company's representative below, you
and the Company agree that these shares are granted under and governed by the
terms and conditions of the 2000 Omnibus Equity Incentive Plan (the "Plan") and
the Restricted Stock Agreement, both of which are attached to and made a part of
this document.

Recipient:                     Support.com, Inc.
---------------------------------------------------------------
_________________________      By:_______________________
---------------------------------------------------------------
_________________________      Title:______________________
Print Name
---------------------------------------------------------------

                                      -29-
<PAGE>

                               SUPPORT.COM, INC.

                      2000 OMNIBUS EQUITY INCENTIVE PLAN

                      RESTRICTED STOCK PURCHASE AGREEMENT

     This Restricted Stock Purchase Agreement (the "Agreement") is made as of
_______, 2000 by and between Support.com, Inc., a Delaware corporation (the
"Company"), and _______ ("Purchaser") pursuant to the Company's 2000 Omnibus
Equity Incentive Plan.  To the extent any capitalized terms used in this
Agreement are not defined, they shall have the meaning ascribed to them in the
2000 Omnibus Equity Incentive Plan.

     1.  Sale of Stock.  Subject to the terms and conditions of this Agreement,
         -------------
on the Purchase Date (as defined below) the Company will issue and sell to
Purchaser, and Purchaser agrees to purchase from the Company, _______ shares of
the Company's Common Stock (the "Shares") at a purchase price of $____ per Share
for a total purchase price of $______.  The per share purchase price of the
Shares shall be not less than 100% of the Fair Market Value of the Shares as of
the date of the offer of such Shares to the Purchaser, or, in the case of any
person owning stock representing more than ten percent (10%) of the total
combined voting power of all classes of stock of the Company (or any affiliated
company), the per share purchase price shall be not less than 110% of the Fair
Market Value of the Shares as of such date.  The term "Shares" refers to the
purchased Shares and all securities received in replacement of or in connection
with the Shares pursuant to stock dividends or splits, all securities received
in replacement of the Shares in a recapitalization, merger, reorganization,
exchange or the like, and all new, substituted or additional securities or other
properties to which Purchaser is entitled by reason of Purchaser's ownership of
the Shares.

     2.  Time and Place of Exercise. The purchase and sale of the Shares under
         --------------------------
this Agreement shall occur at the principal office of the Company simultaneously
with the execution of this Agreement by the parties, or on such other date as
the Company and Purchaser shall agree (the "Purchase Date"). On the Purchase
Date, the Company will deliver to Purchaser a certificate representing the
Shares to be purchased by Purchaser (which shall be issued in Purchaser's name)
against payment of the purchase price therefor by Purchaser by (a) check made
payable to the Company, (b) cancellation of indebtedness of the Company to
Purchaser, or (c) by a combination of the foregoing.

     3.  Restrictions on Resale.  By signing this Agreement, you agree not to
         ----------------------
sell any Shares acquired pursuant to the Plan, the Restricted Stock Agreement
and this Agreement at a time when applicable laws, regulations or Company or
underwriter trading policies prohibit exercise or sale.  This restriction will
apply as long as you are an Employee, director or Consultant of the Company or a
Subsidiary of the Company.

                                      -30-
<PAGE>

     4.   Restrictive Legends and Stop-Transfer Orders.
          --------------------------------------------

          (a)  Legends.  The certificate or certificates representing the Shares
               -------
shall bear the following legend (as well as any legends required by applicable
state and federal corporate and securities laws):

               (i)  THE SHARES REPRESENTED BY THIS CERTIFICATE MAY BE
                    TRANSFERRED ONLY IN ACCORDANCE WITH THE TERMS OF AN
                    AGREEMENT BETWEEN THE COMPANY AND THE STOCKHOLDER, A COPY OF
                    WHICH IS ON FILE WITH THE SECRETARY OF THE COMPANY.

          (b)  Stop-Transfer Notices.  Purchaser agrees that, in order to ensure
               ---------------------
compliance with the restrictions referred to herein, the Company may issue
appropriate "stop transfer" instructions to its transfer agent, if any, and
that, if the Company transfers its own securities, it may make appropriate
notations to the same effect in its own records.

          (c)  Refusal to Transfer.  The Company shall not be required (i) to
               -------------------
transfer on its books any Shares that have been sold or otherwise transferred in
violation of any of the provisions of this Agreement or (ii) to treat as owner
of such Shares or to accord the right to vote or pay dividends to any purchaser
or other transferee to whom such Shares shall have been so transferred.

     5.   No Employment Rights.  Nothing in this Agreement shall affect in any
          --------------------
manner whatsoever the right or power of the Company, or a Parent or Subsidiary
of the Company, to terminate Purchaser's employment, for any reason, with or
without cause.

     6.   Market Standoff Agreement.  Upon request of the Company or the
          -------------------------
underwriters managing any underwritten offering of the Company's securities,
Purchaser agrees not to sell, make any short sale of, loan, grant any option for
the purchase of, or otherwise dispose of any Shares (other than those included
in the registration) without the prior written consent of the Company or such
underwriters, as the case may be, for such period of time (not to exceed 180
days) from the effective date of such registration as may be requested by the
Company or such managing underwriters and to execute an agreement reflecting the
foregoing as may be requested by the underwriters at the time of the public
offering.

     7.   Miscellaneous.
          -------------

          (a)  Governing Law.  This Agreement and all acts and transactions
               -------------
pursuant hereto and the rights and obligations of the parties hereto shall be
governed, construed and interpreted in accordance with the laws of the State of
California, without giving effect to principles of conflicts of law.

                                      -31-
<PAGE>

          (b)  The Plan and Other Agreements; Enforcement of Rights. The text of
               ----------------------------------------------------
the Plan and the Restricted Stock Agreement are incorporated into this Agreement
by reference. This Agreement, the Plan and the Restricted Stock Agreement
constitute the entire agreement and understanding of the parties relating to the
subject matter herein and merges all prior discussions between them. Any prior
agreements, commitments or negotiations concerning the purchase of the
Restricted Shares hereunder are superseded. No modification of or amendment to
this Agreement, nor any waiver of any rights under this Agreement, shall be
effective unless in writing signed by the parties to this Agreement. The failure
by either party to enforce any rights under this Agreement shall not be
construed as a waiver of any rights of such party.

         (c)   Severability.  If one or more provisions of this Agreement are
               ------------
held to be unenforceable under applicable law, the parties agree to renegotiate
such provision in good faith. In the event that the parties cannot reach a
mutually agreeable and enforceable replacement for such provision, then (i) such
provision shall be excluded from this Agreement, (ii) the balance of the
Agreement shall be interpreted as if such provision were so excluded and (iii)
the balance of the Agreement shall be enforceable in accordance with its terms.

          (d)  Construction.  This Agreement is the result of negotiations
               ------------
between and has been reviewed by each of the parties hereto and their respective
counsel, if any; accordingly, this Agreement shall be deemed to be the product
of all of the parties hereto, and no ambiguity shall be construed in favor of or
against any one of the parties hereto.

          (e)  Notices.  Any notice to be given under the terms of the Plan
               -------
shall be addressed to the Company in care or its principal office, and any
notice to be given to the Purchaser shall be addressed to such Purchaser at the
address maintained by the Company for such person or at such other address as
the Purchaser may specify in writing to the Company.

          (f)  Counterparts.  This Agreement may be executed in two or more
               ------------
counterparts, each of which shall be deemed an original and all of which
together shall constitute one instrument.

          (g)  Successors and Assigns. The rights and benefits of this Agreement
               ----------------------
shall inure to the benefit of, and be enforceable by the Company's successors
and assigns.  The rights and obligations of Purchaser under this Agreement may
only be assigned with the prior written consent of the Company.


                           [Signature Page Follows]

                                      -32-
<PAGE>

     The parties have executed this Agreement as of the date first set forth
above.

                                    SUPPORT.COM, INC.



                                    By: ___________________________

                                    Title: ________________________

                                    Address:

                                    _______________________________
                                    _______________________________

                                    PURCHASER:



                                    _______________________________
                                    (Signature)

                                    Address:

                                    _______________________________
                                    _______________________________


I, ________________________________, spouse of ___________, have read and hereby
approve the foregoing Agreement.  In consideration of the Company's granting my
spouse the right to purchase the Shares as set forth in the Agreement, I hereby
agree to be irrevocably bound by the Agreement and further agree that any
community property or other such interest shall be similarly bound by the
Agreement.  I hereby appoint my spouse as my attorney-in-fact with respect to
any amendment or exercise of any rights under the Agreement.


                                    _________________________________
                                    Spouse of _______________________

                                      -33-
<PAGE>

                                    RECEIPT

Support.com, Inc. hereby acknowledges receipt of  (check as applicable):

     [_]   A check in the amount of $ __________

     [_]  The cancellation of indebtedness in the amount of $ __________

given by ________________ as consideration for Certificate No. CS-____ for
_______ shares of Common Stock of Support.com, Inc.

Dated:  ________________

                                    Support.com, Inc.



                                    By: ___________________________

                                    Title: ________________________

                                      -34-
<PAGE>

                              RECEIPT AND CONSENT

     The undersigned hereby acknowledges receipt of a photocopy of Certificate
No. CS-____ for _________ shares of Common Stock of Support.com, Inc. (the
"Company").

     The undersigned further acknowledges that the Secretary of the Company, or
his or her designee, is acting as escrow holder pursuant to the Restricted Stock
Purchase Agreement Purchaser has previously entered into with the Company.  As
escrow holder, the Secretary of the Company, or his or her designee, holds the
original of the aforementioned certificate issued in the undersigned's name.

     Dated:  _________________________


                                              ______________________________
                                              Name

                                      -35-