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[CONVERGYS LOGO]                                            Exhibit 4.2.1






                                 EMPLOYEE STOCK

                                  PURCHASE PLAN

                                       Q&A

                               Answers to commonly

                                 asked questions

                                  July 1, 2000

             This document constitutes part of a prospectus covering
                 securities that have been registered under the
                             Securities Act of 1933.


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                          EMPLOYEE STOCK PURCHASE PLAN

WHAT IS THE PURPOSE OF THE PLAN?

         The purpose of the Convergys Corporation Employee Stock Purchase Plan
(the "Plan") is to allow eligible employees of Convergys Corporation
("Convergys") and its subsidiaries to purchase Convergys common shares through
payroll deductions and participate in the potential future growth and
profitability of Convergys.

WHO IS ELIGIBLE TO PARTICIPATE?

         Generally, all employees of Convergys and its subsidiaries who are
residents of the United States and who have reached the age of majority for the
state in which they reside are eligible to participate.

WHO ADMINISTERS THE PLAN?

         Merrill Lynch, Pierce, Fenner & Smith Incorporated ("Merrill Lynch")
administers the Plan for participants, keeps records, sends quarterly account
statements to you, and performs other administrative duties related to the Plan.

HOW DOES THE PLAN WORK?

         You decide on the percentage of pay you would like to invest each pay
period, from a minimum of 1% to a maximum of 20%. (Your total contributions for
any calendar year may not exceed $25,000.) Your employer regularly deducts those
funds from your paycheck. Your pay, for the purposes of this Plan, is your pay
before 401(k) contributions, deferred compensation and other deductions. That
amount is combined with all the dollars deducted from the checks of other
employees who participate in the Plan -- plus a 15% matching contribution from
the participating employers. These funds are then used to buy shares of
Convergys on a monthly basis.

         When you enroll in the Plan, you authorize Merrill Lynch to open and
maintain an individual securities account for you, which is subject to the terms
and conditions shown on your enrollment form. Convergys shares will be purchased
for you and credited to your account on a monthly basis. This account is under
your control, and there are no restrictions on the retention or sale of shares
once they are credited to your account.

         If you subsequently sell shares, you pay any fees for the sale and for
any additional purchases you make beyond the scope of the Plan. (See "Can I buy
additional Convergys shares through the Plan?")

WHAT ARE THE ADVANTAGES OF THE PLAN?

         Purchasing shares of Convergys through this Plan ensures that 100% of
your money goes to work for you, because you pay no commissions or fees.



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         You'll find that the Plan is convenient and encourages regular
investment. Setting aside a specific amount of money every pay period is one of
the easiest ways to build your portfolio. You save regularly, because you pay
yourself first. Simply choose the percentage of pay you want to invest, and the
rest is automatic.

         The Plan also offers an affordable way to invest. Your employer will
participate with you in share purchases by contributing 15% of your investment
pay election. You don't commit to buy a specific number of shares each pay
period. Just select the percentage of your pay that you want to invest.

         Though no investment program is free of risk, this Plan can help
cushion you from market fluctuations through a long-term investment technique
known as dollar-cost averaging. By placing a fixed sum regularly in the same
investment, you buy more shares when the price falls and fewer shares when the
price rises. Over time, your average cost per share generally is less than if
you bought a fixed number of shares each time. However, dollar cost averaging
does not protect your investment in a falling stock market, and its does not
guarantee that your investment will be profitable.

         Finally, you always have easy access to your account. You may sell all
or any part of your Convergys shares quickly and conveniently by calling a
special toll-free telephone number or by accessing your account on-line.

HOW ARE SHARES PURCHASED?

         Shares for the Plan may be purchased:

         1.       Directly from Convergys; or

         2.       Through market transactions. These include transactions on
                  securities exchanges where Convergys common shares are traded,
                  transactions in over-the-counter markets, and negotiated
                  transactions -- as well as transactions with
                  Convergys-sponsored employee benefit trusts.

WHAT WILL BE THE PRICE OF SHARES PURCHASED FOR THE PLAN?

         The price of shares purchased from Convergys will be the average of the
daily high and low sale prices for the shares (as reported in the listings of
the New York Stock Exchange Composite Transactions) for the last five days on
which the shares were traded and ending on the actual investment date.

         The price of shares purchased in market transactions will be the
average price paid by Merrill Lynch or other independent agent.

HOW OFTEN WILL SHARES BY PURCHASED UNDER THE PLAN?

         If shares are purchased from Convergys, the purchased will be made on
the 15th of each month (or the first business day after the 15th).



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         If shares are purchased in market transactions, Merrill Lynch or
another independent purchasing agent will be obligated to invest promptly. For
payroll deduction funds and your employer's 15% contributions, this will occur
on or about the 15th and 30th of each month. For dividends (see "Will I Receive
the Benefits of Dividend Reinvestment?"), it will occur on or about the dividend
payment date.

HOW MANY SHARES CAN I PURCHASE THROUGH THE PLAN?

         Merrill Lynch will credit your account every month with as many whole
and fractional shares as your deductions plus your employer's contributions will
permit. If your payroll deductions are $100 each month, your employer's
contribution is $15.00, and shares cost $29.00 a share, you will purchase 3.9655
shares that month.

WILL CERTIFICATES BE ISSUED FOR CONVERGYS SHARES PURCHASES?

         Convergys shares purchased under the Plan will be registered in the
name of Merrill Lynch (or its nominee) as agent, and certificates will not be
issued to you unless you ask.

         Certificates for any number of whole shares credited to your account
will be issued upon your request. This request should be directed to Merrill
Lynch. Any remaining whole shares and fraction of a share will continue to be
credited to your account. Shares credited to your account may not be pledged. If
you wish to pledge these shares, you must request that certificates for such
shares be issued in your name. Certificates for fractions of shares will not be
issued.

WILL I RECEIVE THE BENEFITS OF DIVIDEND REINVESTMENT?

         Although Convergys does not anticipate paying cash dividends, your
account would be credited with any dividends paid on the shares credited to your
account, and those dividends would be automatically reinvested in additional
Convergys shares. Your employer would pay all transaction fees, but would not
make a 15% matching contribution for dividend payments.

         If you elect to hold share certificates in your own name, any dividends
would be paid directly to you and would not be reinvested.

CAN I BUY ADDITIONAL CONVERGYS SHARES THROUGH THE PLAN?

         Yes. As a Plan participant, you have a brokerage account with Merrill
Lynch and you may purchase Convergys shares in addition to those purchased
through payroll deductions. Your employer will not contribute a 15% match for
these additional shares or pay the transaction fees. However, as a Plan
participant, these fees are discounted from Merrill Lynch rates.

         Your order for additional Convergys shares is executed by Merrill Lynch
on the first business day following acceptance of your order, or as soon as
possible thereafter. Shares purchased in the open market may occur over a period
of time, and your price will be the average price of all shares purchased over
that period.




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HOW DO I CHANGE THE AMOUNT OF MY PAYROLL DEDUCTION?

         By completing a new enrollment form, you can increase or decrease
deductions -- or discontinue deductions entirely. Requests for change will take
effect as soon as possible.

         If you notify your employer to discontinue deductions, of if you cease
to be employed by a Convergys company, or if you cease to be employed by a
Convergys company that offers the Plan, or if the Plan is discontinued by your
employer (see "May the Plan be changed or discontinued?"), your account with
Merrill Lynch will remain open until you choose to close it. You can continue to
buy and sell any securities through your account, but different transaction fees
and an annual account fee may apply.

         If you want to close your account, Merrill Lynch will sell your
holdings and send you a check for the net proceeds, or deliver stock
certificates for whole shares and a check for the net cash value of any
fractional share. You pay all transaction fees.

WHAT TRANSACTION RECORDS WILL I RECEIVE?

         Shortly after the end of every quarter you will receive a summary
investment statement from Merrill Lynch showing:

         1.       Current market value of your holdings on the last day of the
                  quarter;

         2.       All account activity for the quarter, including whole and
                  fractional shares and the price of each purchase, sale, or
                  dividend;

         3.       A special fourth-quarter statement with an end-of-year
                  summary;

         4.       A tax-reporting statement every January for use in preparing
                  your income tax returns.

HOW DO I BENEFIT FROM HAVING MERRILL LYNCH HOLD MY SHARES?

         -        Merrill Lynch calculates all transaction activity and prepares
                  quarterly reports for you. Since Merrill Lynch retains your
                  share certificates, you avoid the cost or effort of storing
                  certificates or replacing missing certificates.

         -        Any dividends are automatically reinvested.

         -        You enjoy the convenience of selling your shares without
                  having to retrieve your share certificates.

         -        You can transfer any securities certificates into your Merrill
                  Lynch account at no cost; there is a $15 fee for removing
                  certificates from your account.




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SHOULD I KEEP MY QUARTERLY STATEMENTS?

         Yes. It is important for you to keep your quarterly statements. For tax
purposes, you must know the price you paid and the price for which you sold your
shares. These statements are the only records of purchase or sale prices of your
shares. Your employer will not have this information.

WHAT ARE THE FEDERAL INCOME TAX CONSEQUENCES, UNDER PRESENT LAW, FOR PLAN
PARTICIPANTS?

         The tax consequences under present law are as follows:

         1.       The 15% employer contribution is considered to be imputed
                  income and your paycheck will reflect it as such;

         2.       You will be subject to taxes on any reinvested dividends
                  credited to your account under the Plan;

         3.       Your tax basis of Convergys common shares that are purchased
                  with payroll deductions and your employer's 15% contribution
                  will be equal to the purchase price of those shares;

         4.       Your tax basis of Convergys common shares that are purchased
                  with any dividends will be equal to the amount of the
                  dividend;

         5.       Your holding period for tax purposes will begin on the day
                  after the investment date;

         6.       You will not realize any taxable gain if you elect to receive
                  certificates for whole shares from your account;

         7.       You will realize a gain or loss if you sell or exchange shares
                  of Convergys, whether you terminate participation in the Plan
                  or after you receive the shares, including cash adjustments
                  for a fraction of a share. The gain or loss will be the
                  difference between what you receive for the shares (or a
                  fraction of a share) and the tax basis of those shares.

         The foregoing opinions are not intended to cover all tax aspects of
your participation in the Plan. The tax consequences outlined above are subject
to change by legislation, administrative action, and judicial decisions, and do
not deal with variations of state and local taxation. You should consult an
attorney or tax advisor regarding the tax effects of your participation in the
Plan.

HOW WILL MY SHARES BE VOTED?

         Any Convergys shares held for you in the Plan will be voted as you
direct. You will receive a single proxy covering all Convergys shares credited
to your account under the Plan.



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MAY THE PLAN BE CHANGED OR DISCONTINUED?

         Convergys reserves the right to suspend, modify, or terminate the Plan
at any time. All participants will receive notice of any such suspension,
modification, or termination.

WHAT PROTECTION DOES MERRILL LYNCH PROVIDE?

         Cash and securities held by Merrill Lynch for your account are
protected through its membership in the Securities Investor Protection
Corporation for up to $500,000 ($100,000 for cash balances). Merrill Lynch
carries additional protection that brings total coverage for cash and securities
to $2.5 million ($100,000 for cash balances).

HOW DO I CONTACT MERRILL LYNCH FOR ACCOUNT INFORMATION?

         Call the special toll-free telephone number: (800) 621-3777 or write to
Merrill Lynch at:

                  Merrill Lynch Group Employee Services
                  P. O. Box 173779
                  Denver, CO  80235
                  Attn:  CMSS

         You may also access your account via the internet at
www.benefits.ml.com.

CAN I ACCESS MY ACCOUNT ELECTRONICALLY?

         Yes. When you join the Plan, Merrill Lynch will send you a five-digit
Personal Identification Number (PIN). Whenever you call the toll-free telephone
number or want to log on to your account via the internet, just enter your
Social Security number and your PIN and follow the voice instructions to obtain
up-to-date account information.

         You will also receive an instruction guide and wallet-size reference
card to assist you whenever you call the telephone number and a Bene OnLine
user's guide brochure for help with on-line access.

WHAT SERVICES ARE AVAILABLE THROUGH THE TOLL-FREE NUMBER AND ON-LINE ACCESS?

         You can conveniently obtain your account balance, receive company stock
price quotes, execute sale riders, or change your PIN. All these features can be
executed 24 hours a day, every day.

         To place buy or sell orders for securities, or to obtain additional
information, you can talk directly with a Merrill Lynch customer service
representative Mondays through Fridays from 8:00 a.m. to 7:00 p.m. Eastern
Standard Time.



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