Federal Register / Vol. 74, No. 187 / Tuesday, September 29, 2009 / Notices 49919 

DEPARTMENT OF VETERANS 

AFFAIRS 

[OMB Control No. 2900–New (HEC)] 

Agency Information Collection (Health 

Eligibility Center (HEC) Activities 

Under OMB Review 

AGENCY: Veterans Health 

Administration, Department of Veterans 

Affairs. 

ACTION: Notice. 

SUMMARY: In compliance with the 

Paperwork Reduction Act (PRA) of 1995 

(44 U.S.C. 3501–3521), this notice 

announces that the Veterans Health 

Administration (VHA), Department of 

Veterans Affairs, will submit the 

collection of information abstracted 

below to the Office of Management and 

Budget (OMB) for review and comment. 

The PRA submission describes the 

nature of the information collection and 

its expected cost and burden and 

includes the actual data collection 

instrument. 

DATES: Comments must be submitted on 

or before October 29, 2009. 

ADDRESSES: Submit written comments 

on the collection of information through 

http://www.Regulations.gov; or to VA’s 

OMB Desk Officer, OMB Human 

Resources and Housing Branch, New 

Executive Office Building, Room 10235, 

Washington, DC 20503 (202) 395–7316. 

Please refer to ‘‘OMB Control No. 2900– 

New (HEC)’’ in any correspondence. 

FOR FURTHER INFORMATION CONTACT: 

Denise McLamb, Enterprise Records 

Service (005R1B), Department of 

Veterans Affairs, 810 Vermont Avenue, 

NW., Washington, DC 20420, (202) 461– 

7485, fax (202) 273–0443 or e-mail 

denise.mclamb@mail.va.gov. Please 

refer to ‘‘OMB Control No. 2900–New 

(HEC).’’ 

SUPPLEMENTARY INFORMATION: 

Titles: 

a. Health Eligibility Center (HEC) 

Correspondence Satisfaction Letter, FL 

10–491. 

b. Customer Modality Satisfaction 

Survey, VA Form 10–0151. 

OMB Control Number: 2900–New 

(HEC). 

Type of Review: New collection. 

Abstract: The HEC goal is to respond 

to Veterans correspondence, addressing 

their concerns in a concise and 

understandable manner. The 

correspondence letter will allow 

Veterans an opportunity to provide 

anonymous feedback on how well the 

HEC addressed their concerns. HEC will 

use Veterans feedback to improve the 

correspondence process. The Customer 

Modality Survey will be used to focus 

on how VA employees assess the needs 

of Veterans and outline internal 

processes to improve services prior to 

Veterans receiving care such as 

preregistration support and claim 

processing. 

An agency may not conduct or 

sponsor, and a person is not required to 

respond to a collection of information 

unless it displays a currently valid OMB 

control number. The Federal Register 

Notice with a 60-day comment period 

soliciting comments on this collection 

of information was published on July 

24, 2009, at page 36828. 

Affected Public: Individuals and 

households. 

Estimated Annual Burden: 

a. VA FL 10–0151—11,551 hours. 

b. VA Form 10–491—83,677 hours. 

Estimated Average Burden per 

Respondent: 

a. VA FL 10–0151—4.2 minutes. 

b. VA Form 10–491—23 minutes. 

Frequency of Response: 

a. VA FL 10–0151—1.53. 

b. VA Form 10–491—1.9. 

Estimated Number of Respondents: 

a. VA FL 10–0151—107,851. 

b. VA Form 10–491—114,889. 

Total Annual Responses: 

a. VA FL 10–0151—165,012. 

b. VA Form 10–491—218,289. 

Dated: September 24, 2009. 

By direction of the Secretary. 

Denise McLamb, 

Program Analyst, Enterprise Records Service. 

[FR Doc. E9–23413 Filed 9–28–09; 8:45 am] 

BILLING CODE 8320–01–P 


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