BEFORE THE

DEPARTMENT OF TRANSPORTATION

OFFICE OF THE SECRETARY

WASHINGTON, DC

________________________________

)

Complaint of )

)

PACIFIC AIRWAYS, INC. ) Docket DOT-OST-2013-0031

PM AIR, LLC )

)

Against Scott Aviation, LLC )

d/b/a Island Air Express )

________________________________)

COMPLAINT AGAINST SCOTT AVIATION, LLC

FOR ANTI-COMPETITIVE, DECEPTIVE AND UNFAIR

BUSINESS PRACTICES WHILE ENGAGING IN

INTERSTATE AIR COMMERCE WITHOUT AUTHORITY

Communications with respect to this document should be addressed to:

Hank Myers

PO Box 7142

Bellevue, WA 98008

(425) 830-4265

February 1, 2013
BEFORE THE

DEPARTMENT OF TRANSPORTATION

OFFICE OF THE SECRETARY

WASHINGTON, DC

________________________________

)

Complaint of )

)

PACIFIC AIRWAYS, INC. ) Docket DOT-OST-2012-0002

PM AIR, LLC )

)

Against Scott Aviation, LLC )

d/b/a Island Air Express )

________________________________)

COMPLAINT AGAINST SCOTT AVIATION, LLC

FOR ANTI-COMPETITIVE, DECEPTIVE AND UNFAIR

BUSINESS PRACTICES WHILE ENGAGING IN

INTERSTATE AIR COMMERCE WITHOUT AUTHORITY

On July 10, 2012, the undersigned carriers (Ketchikan Carriers) filed a complaint against Scott 

Air, LLC d/b/a Island Air Express (Scott/IAX) alleging that Scott/IAX was engaging in scheduled 

interstate air transportation without being found fit by the Department. In support of the 

complaint, the Ketchikan Carriers submitted evidence that Scott/IAX advertised interstate air 

connections with Alaska Airlines (including a schedule designed to connect conveniently with 

Alaska’s interstate flights), operated solely from Ketchikan International Airport which is on an 

island off the coast of Ketchikan and did not serve the city of Ketchikan at all, held out a toll free 
reservations telephone number accessible to callers outside the State of Alaska, operated a 

web site available without restriction on the world wide web, included an unrestricted 

reservations form on its web site, did not mention any restrictions on its authority to operate 

commercial service, and in fact did accept an interstate reservation showing a connection from 

an Alaska Airlines flight coming nonstop from Seattle and paid for using an out of state credit 

card and including an out of state address and telephone connection.

In Order 2012-12-16, the Department concluded that each of the charges were correct, and 

under “Facts and Conclusions” listed the various specifications including the toll free number 

888-387-8989, the unlimited web site, the online reservation form including spaces for interline 

connections, the timing of Scott/IAX flights to connect to and from Alaska flights, and the 

inclusion of Scott/IAX’s services on third party websites and advertising, among others.

As mitigation, Scott/IAX alleged that it had amended its website to indicate that it is an 

intrastate operator and currently carries only intrastate traffic. The Department believed 

enforcement action was none-the-less justified, and entered into a consent agreement with 

Scott/IAX in which Scott/IAX agreed to the specifications and also agreed to cease and desist its 

illegal activities. The Department imposed a modest fine, suspending half on the condition of 

no further violations for one year.
CURRENT ACTIONS

The Ketchikan Carriers have monitored Scott/IAX’s website, advertising and reservations 

practice since the filing of the original complaint, and specifically after the issuance of the 

Consent Order and the more recent Show Cause Order on its application for a certificate of 

public convenience and necessity. As shown on Appendix A, the home page of its universally 

available web site still includes an interstate toll free telephone number and interstate toll free 

fax number, and offers online reservations without restriction. Upon entering initial data in the 

reservations form, the customer is taken to the full reservations form (Appendix B) which 

includes spaces to enter interline connecting flights with Alaska Airlines. The only mention of 

instar-state limitations is in the small print in its service description where Island states:

Island Air Express operates its scheduled services within the State of Alaska. We have been granted 

full FAA authorization as an intra-state FAA certificate holder to operate our Caravans IFR (in or above 

the clouds), day or night using the advanced Synthetic Flight Vision navigation system making our 

modern aircraft the safest, most reliable fleet in Alaska.

To the casual customer, this reference to “full FAA authorization as an intra-state FAA 

certificate holder” does not reflect any limitation on its operations, and is actually an indication 

that is has all necessary authority. Worse yet, the web site makes no mention whatsoever of its 

lack of inter-state commercial authority. Simply put, rather than being a disclosure of its legal 

inability to transport passengers engaged in interstate air commerce, or a disclaimer of 
interstate commercial authority, the language buries the lack of authority in arcane phrasing 

referring only to its FAA certificate that is meaningless to the average consumer.

The crucial question is whether Scott/IAX continues to accept reservations from passengers 

who clearly indicate that they are engaged in interstate air commerce, and the answer is yes. 

Appendices C-E are Scott/IAX Air reservation confirmations to passengers clearly making 

interstate connections. All three reservations list a connection to or from Seattle, WA on the 

closest timed flight of Alaska Airlines on the travel date in question. It should be noted that two 

of the reservations were made using the credit card of the President of Pacific Airways, one of 

the complainants, clearly showing a paid connecting reservation to an interstate Alaska Airlines 

flight with the destination of Seattle. The third reservation was made by a Fairbanks resident 

who clearly indicated that his true flight origin was Seattle, WA. There was no attempt to hide 

or obfuscate the true itinerary of the reservations.

SCHEDULING AND ADVERTISING

The Consent Order specifically mentions, by way of proving interstate air commerce, that 

Scott/IAX intentionally times its flights to connect conveniently to or from Alaska Airlines’ 

Seattle nonstop flights. This was a reference to data originally provided by the Ketchikan 

Carriers, and as was used in the Simmons case to prove interstate commerce. Appendix F lists 

the Alaska Airlines schedules and the connecting Scott/IAX service. These schedules were 

published after the issuance of the Consent Order and before the Show Cause Order in the 
certificate case. It is noteworthy that when Alaska increases its flights, so does Scott/IAX. 

When Alaska changes the timing of its flights, so does Scott/IAX. Scott/IAX times its flights 

specifically to allow convenient connections both to and from Alaska’s interstate flights, and 

timing the flights to allow a longer connection to Alaska than from Alaska due to the longer 

check-in lead times with Alaska, and need for TSA clearance. Scott/IAX continuously claims that 

it is transporting strictly local traffic. If that were true, it would not be changing the number 

and timing of its flights to coincide exactly with Alaska Airlines connecting interstate schedule 

changes.

Appendix G is an advertisement Scott/IAX placed in the Ketchikan Daily News in December, 

2012. This ad, placed after the terms of the Consent Order had been agreed to. The ad 

prominently features its convenient connections to and from Alaska Airlines’ flights. One would 

wonder why Scott/IAX would tout its convenient connecting flights at Ketchikan in a Ketchikan 

area newspaper. The Daily News, however, is a regional newspaper. According to its Publisher, 

Lew Williams III, the Ketchikan Daily News has paid subscribers on Prince of Wales Island, and 

has sales outlets in Craig, Klawock and Thorne Bay where individual copies of the newspaper 

can be purchased. This ad is directly aimed at residents of Craig and Klawock who wish to make 

interstate flights connecting with Alaska Airlines at Ketchikan International Airport.

In the Simmons case cited in the Consent Order, the Department had found that one proof of 

interstate commerce is that the carrier only served Baltimore-Washington International Airport 

where interstate connections were readily available, and did not serve other local airports in 
the Baltimore area. Ketchikan International Airport is an even better example of a strictly 

connecting market. The airport is located on Gravina Island, about a mile offshore from the 

Ketchikan waterfront. There is no residential housing in the airport area, and the only way to 

get to or from the City of Ketchikan is via a ferry that operates in accordance with the Alaska 

Airlines schedule. The three DOT certificated carriers, Pacific Airways, PM Air and Taquan, and 

several locally based air taxis provide service directly at downtown Ketchikan as well as at the 

airport. Scott/IAX provides only service at Ketchikan International Airport.

To get from the Klawock Airport, which is several miles by road from either Klawock or Craig, 

one flies to Ketchikan International Airport, carries luggage 500 yards to the ferry terminal, pays 

a $5.00 (cash only) fare for the ferry, and then transfers at the Ketchikan dock to a cab which 

charges about $10.00 one way to downtown Ketchikan. The total cost including the internet 

only fare of $125 on Scott/IAX is at least $140 and involves three vehicles and lots of baggage 

hauling. If one takes Pacific Airways from the Craig or Klawock village terminals, the internet 

fare in $113 and places the passenger in downtown Ketchikan without any need to making 

transfer or hauling baggage. Why would any passenger pay 20% to fly Scott/IAX, have to 

connect first to a ferry and then to a taxicab, transporting luggage all the way?

Scott/IAX argues that its IFR equipped aircraft are more reliable, but for the 12 months ended 

October 31, 2012 Pacific Airways and Taquan Air completed 2,708 flights between the 

Ketchikan waterfront (WFB) and Craig, for example. These flights transported 4,039 local 

passengers, or 1.5 passengers per flight. This level of traffic is significantly less than the amount 
apparently projected by Scott in its pro forma income statement attached to its application for 

a certificate of public convenience and necessity.

As noted above, Scott/IAX is a regular display advertiser in the Ketchikan Daily News, touting its 

convenient connections to and from Alaska Airlines Seattle flights. There is also a local 

Southeast Island News publication based in Craig that covers local Prince of Wales news. Page 

1 of Appendix H is a copy of the November 21, 2011 Island News showing the display ad of 

Island Air. In addition to addressing the advantages of IFR service, the ad notes: “All scheduled 

flights coincide with Alaska Airlines arrivals and departures, so making flight connections is now 

fast and convenient”. Page 2 shows the ad placed by Scott/IAX on November 21, 2012. This ad 

was placed after the terms of the Consent Order were agreed to and the application for a 

certificate of public convenience and necessity had been filed. The ad is identical to the 

previous ad, and does not mention any operational or commercial limitation on its authority to 

carrier interstate connecting passengers.

INTERSTATE TRAVEL ACCEPTED

Appendices C-E show clear proof that Scott/IAX accepts reservations involving interstate 

passengers connecting to or from Seattle at Ketchikan International Airport. Scott/IAX has 

made one change in its reservation practices that result in a change in the way some interstate 

passengers make their reservations on Scott/IAX and use its services. Previously Scott/IAX

accepted all reservations for interstate travel regardless of where the reservation was made. 
Subsequent to the Consent Order, Scott/IAX reviews its reservations requests and may cancel a 

reservation based on the address of the credit card holder. In refunding a paid reservation 

made by a Washington state resident, Scott/IAX noted, “We are sorry to inform you that we are 

unable transport you on the flight you booked with us today because you reside in the State of 

Washington. Your credit card has been fully refunded as shown below in the “payments” section. We 

truly hope this doesn't inconvenience your travel plans to Alaska this summer.” There is no 

explanation as to why living in the State of Washington disqualified a passenger from making a 

direct reservation, and there was no mention of its lack of authority to transport passengers in 

interstate commerce.

The primary source of passengers for Scott/IAX is sport fishermen staying at the numerous 

lodges on the west coast of Prince of Wales Island that can be connected to the Klawock 

airport. Nearly all fishing lodges provide shuttle service to and from Scott/IAX flights at 

Klawock. Lodges also routinely handle reservations and connections at Ketchikan International 

Airport for their guests if requested. A survey of local lodges found that the majority of lodges 

readily agreed to make travel arrangements between Ketchikan International Airport and 

Klawock, charging the airfare as part of the package price.

In Order 2012-12-16, the Department specifically noted websites on the Prince of Wales Island 

Chamber of Commerce that listed Scott/IAX as a carrier providing connecting service to and 

from Alaska Airlines. Appendix I is the current home page for the Prince of Wales Chamber of 

Commerce which shows only one air carrier picture, Scott/IAX’s Caravan. Scott/IAX is also listed 

first among the four carriers, and there is no differentiation or notation relating to Scott/IAX’s 
lack of scheduled or any interstate authority. In short, Scott/IAX has made no attempt to 

correct the web site during the six months this case has been in progress.

Appendix J is the current web site for Sea Otter Sound Lodge on Prince of Wales Island. Sea 

Otter Lodge lists only travel using Scott/IAX, and offers Scott/IAX connections to and from 

Alaska Airlines with no break in interstate journey.

Appendix K is the current web site of El Capitan Lodge on Prince of Wales Island. El Capitan 

mentions only Scott/IAX on its website, and provides connections to and from Alaska Airlines 

using Scott/IAX with no break in interstate itinerary.

Appendix L is the current website of Desert Splash, the winter operation of Scott/IAX in Arizona. 

On the “Partners” page, Desert Splash lists El Capitan Lodge on Prince of Wales Island. The 

listing includes an internet link to the El Capitan Lodge web site which features only Scott/IAX

as the connecting carrier between Ketchikan International Airport and Prince of Wales Island. 

The Desert Splash operation in Arizona links to the El Capitan Lodge website on Prince of Wales 

Island in Alaska which links to the Scott/IAX/Island Air Express website. Here again Scott/IAX is 

advertising interstate destinations on its own website.

The Ketchikan Carriers also surveyed local hotels and bed and breakfast establishments on 

Prince of Wales on January 31, 2013. Three establishments were called, Ruth Ann’s Hotel in 

Craig, Dream Catcher Bed and Breakfast in Craig, and the Inn of the Little Blue Heron on 
Bucarelli Bay. Each was asked for information on how to get from Ketchikan airport to their 

location. All three recommended using Island Air Express, one noting its IFR capability, one 

noting that is was the only carrier serving the Klawock airport and offered shuttle service to 

their location, and the third noting that it was the fastest way to get to Prince of Wales, and 

described their aircraft as a “little jet”. Clearly these establishments were not trying to 

circumvent Federal law by making these recommendations, and were simply repeating what 

they had been told by Scott/IAX. These recommendations do show how effective and 

unrestricted its efforts to generate passenger traffic has been, and also the lack of effort to 

advise the various hoteliers that Scott/IAX could only transport local traffic and not passenger 

using interstate connections.

Finally, there is the clear circular relationship between Scott/IAX and El Capitan Lodge, which is 

commonly owned. Desert Splash Adventures, the winter season Arizona operation of Scott/IAX 

clearly lists El Capitan Lodge on Prince of Wales as a “Partner” operation along with several 

Arizona lodges, and provides a direct link to the El Capitan web site (Appendix J). The El Capitan 

web site references Island Air Express as its method of transportation between Ketchikan and 

Prince of Wales Island. When Scott/IAX is called on their inter-state toll free telephone number 

about flight reservations for El Capitan, callers are referred back to El Capitan’s direct 

reservations line, which is a Bremerton, WA phone number (360-473-5311). Scott/IAX and El 

Capitan are holding out services including air transportation in three states using internet and 

inter-state toll free phone numbers to share business. The goal is to provide plausible 

deniability for Scott/IAX while it continues to benefit from its interstate service.
SUMMARY

Scott/IAX Air, LLC d/b/a Island Air Express, having agreed to cease and desist the numerous 

violations of Federal law cited by the Department in Order 2012-12-16, continues its illegal 

practices unabated. Scott/IAX continues to advertise its scheduled services on an unrestricted 

website that can be viewed from outside the State of Alaska. It continues to operate the same 

unrestricted, interstate toll-free reservations telephone line, 888-387-8989. The calls are 

answered at its home base in Craig, and the recorded message greeting callers makes no 

mention of its intra-state only authority. It continues to accept interstate connecting 

reservations from its website, and continues to list connecting schedules with Alaska Airlines 

interstate service on its website. It clearly advertises its convenient connecting service to and 

from Alaska Airlines interstate flights in the regional newspaper circulated on Prince of Wales 

Island. That ad contains no disclaimer or limitation on its commercial authority. While claiming 

to be serving only the needs of local O&D passengers, Scott/IAX continues to alter its schedules, 

varying the number and timing of its flights to coincide exactly with the change in interstate 

flights by Alaska Airlines at Ketchikan International Airport. Despite claiming to serve only local 

Prince of Wales to Ketchikan passenger, Scott/IAX operate only at Ketchikan International 

Airport and provides no service directly to the City and Borough of Ketchikan. As the 

Department found in the Simmons case, service only to an interstate airport is a clear indication 

of intent to offer interstate service. Finally, Scott/IAX has made no materials change in its 

operations or website to reflect its complete lack of Federal commercial authority. Its web site 

continues to allow entry of connecting interstate Alaska Airlines flights.
Throughout this process, Scott/IAX has obfuscated, deceived and covered up its true intent, 

while continuously delaying settlement of this matter to maximize its revenue diversion from 

properly certificated competitors. It delayed and opposed settlement of the enforcement 

matter until it had time to apply for a certificate of public convenience and necessity and had 

satisfied all of the Air Carrier Fitness information requests. The only change made to its web 

site was inclusion of an obscure and abstruse phrase relating to full FAA authority for IFR

operations without any mention of commercial authority. Since the issuance of the Consent 

Order it has made no changes whatever.

The violations noted in Order 2012-12-16 were clearly unfair and deceptive business practices 

and anti-competitive behavior. The continued violations are not only violations of the terms of 

the Consent Order, but a new violations and evidence of fraudulent intent by Scott/IAX when in 

agreed to cease and desist its unlawful practices and when it filed its application for a certificate 

of public convenience and necessity.

WHEREFORE, the undersigned Ketchikan Carriers formally complain that Scott/IAX Air, LLC 

d/b/a Island Air Express has violated the terms of Order 2012-12-16, and continues to engage in 

unfair and deceptive business practices and anti-competitive behavior to the detriment of 

properly certificated scheduled and D.O.T. registered on-demand air carriers. These new 

violations are not only separate from the original violations, they clearly contradict Scott/IAX’s 
application for a certificate of public convenience and necessity, as well as the certification 

statement included therein.

The Ketchikan Carriers request that the Department find Scott/IAX in violation of the terms of 

the Consent Order, and immediately impose the remaining $10,000 fine unpaid on the 

condition of no further violation. The Department must also direct Scott/IAX to cease and 

desist all scheduled service at Ketchikan International Airport, and to cease all commercial 

service at Ketchikan International Airport by virtue of its inherently interstate nature.

The Ketchikan Carriers request that the Department institute a formal complaint proceeding to 

include examination of the impact of Scott/IAX’s violations from the time it was first contacted 

by the Department in July, 2012, including reservations records for all passengers with contact, 

connection and payment information from the institution of the previous investigation through 

the issuance of the Consent Order, as well as all correspondence between Scott/IAX and the 

Prince of Wales Chamber of Commerce and all fishing lodges using its service relative to its lack 

of interstate authority, as well as all advertising Scott/IAX placed in any medium to promote it 

services. Scott/IAX must also provide a chronology of all of its changes to its website to comply 

with the terms and intent of the Consent Order.

The Ketchikan Carrier request the ability to provide evidence of the damage caused to properly 

certificated carriers by Scott/IAX’s illegal activities, and to be able to document continuing 

violations since the issuance of the Consent Order. The Ketchikan Carriers request that this 
proceeding include a hearing before an Administration Law Judge to determine the validity and 

appropriate penalty for these charges, including the fraudulent and deceptive assertions made 

by Scott/IAX in agreeing to the Consent Order and in filing its application for a federal 

certificate.

Respectfully submitted,

Pacific Airways, Inc.

PM Air, LLC

_____________________

By Hank Myers

Its authorized representative

February 1, 2013

CERTIFICATE OF SERVICE

I hereby certify that I have this day served a copy of the preceding complaint upon Scott Air, LLC 

and its attorney of record Pierre Murphy by mailing a printed copy of the complaint by certified 

Priority U.S. Mail, return receipt requested.

_____________________

Hank Myers

February 1, 2013
INDEX OF APPENDICES

A. Current Home Page of Scott Air, LLC d/b/a/ Island Air Express

B. Scott Air Reservations Form Including Entry Box for Alaska Airlines Connecting Flights

C. Interstate Reservations Record of

D. Interstate Reservations Record of

E. Interstate Reservations Record of Dale Erickson

F. Connecting Schedules of Scott Air and Alaska Airlines

G. December, 2012 Scott Air Ad in the Ketchikan Daily News

H. Most Current Scott Air Ad in the Southeast Island News

I. Current Website of Prince of Wales Chamber of Commerce

J. Current Website of Sea Otter Sound Lodge

K. Current Website of El Capitan Lodge

L. “Partner” Page of Desert Splash Adventures Website
Appendix A

Page 1 of 3

Safely operating since 1998

Island Air Express operates Cessna 208 and Cessna 206 aircraft throughout Southeast Alaska –

Providing the only scheduled IFR service between Craig/ Klawock and Ketchikan we deliver the most 

reliable, on time service available. Exclusive amphib and wheel plane charter service is also available 

throughout Southeast Alaska at a moment’s notice.

Our Cessna 208 Caravans with the trustworthy Honeywell 850 & 950 hp Jet-Prop engine conversions are 

the fastest turbine aircraft available in their class. With speeds topping 200 MPH these aircraft get 

anywhere FAST.

Island Air Express operates its scheduled services within the State of Alaska. We have been granted full 

FAA authorization as an intra-state FAA certificate holder to operate our Caravans IFR (in or above the 
Appendix A

Page 2 of 3

clouds), day or night using the advanced Synthetic Flight Vision navigation system making our modern 

aircraft the safest, most reliable fleet in Alaska.

READ MORE

Go flying with Desert Splash! Take a Seaplane Adventure up the Salt River Canyon “Apache Air Trail”. 

Operated by Island Air Express out of Scottsdale Airport, Arizona.

READ MORE

Leaving From:

 Where are you leaving from?

Arriving Destination:

 

Departing:

 

Returning:

 

Round Trip One-Way

Frequent Flyer # Password

Charge Account User ID

Total 

Passen

gers?

 

 1

 
Appendix A

Page 3 of 3

•

Island Air Express operates Cessna 208 and Cessna 206 aircraft throughout Southeast Alaska -

primarily operating from Craig, Klawock, and Ketchikan area.

LOCATIONS:

• Ketchikan Airport Terminal

• Klawock Airport

Address:PO Box 1174 Craig, AK 99921

Phone:888-387-8989

FAX:888-529-8837

Reservations:(email me)

General info:(email me)

Ops Director:(email me)

Accounting:(email me)

© Copyright Island Air Express and Scott Air LLC.
Appendix B

Page 1 of 1

PASSENGER INFORMATION

Fields marked with a red asterisk * are required for ALL PASSENGERS.

First Name*

Second 

Name* Last Name* Pax Type*

Passenger 

1

 

Web ADULT Passenger

Gender *

 Weight *

0

Passenger FF 

number Passenger FF password

Passenger contact 

information

(in case of weather or 

flight issues)

Passenger Phone

Passenger E-mail

Alaska Airlines Connecting Flight Info

Arriving Ketchikan 

International Flight Date Flight Number

Departing Ketchikan 

International Flight Date Flight Number

Special Needs Comment

 

Continue, Reservation Review

HOME SCHEDULE DESTINATIONS CHARTERS AIRCRAFT POLICIES FREQUENT FLYER WEB SPECIALS CONTACT US
Appendix C

Page 1 of 3

RESERVATION CONFIRMATION

Island Air Express Reservations 888.387.8989

Desert Splash Arizona Reservations 877.588.8819

For faster service, please present this letter when you check in.

Point of Contact Confirmation number:

LUCAS, KIANA 120842 P.O. BOX 5158

KETCHIKAN, AK 99901 USA

smont3780@gmail.com

Passengers

Total Passengers: 1

KIANA D LUCAS

Itinerary

Flight

Date Day Flight# Dep Time Dep Location Arr Time Arr Location

17Mar13 Sun 500 7:00 am KLAWOCK, ALASKA (KLW) 7:30 am KETCHIKAN INTERNATIONAL (KTN)

Fare and Charge Summary (all amounts in US$ - * per person)

Fare Type

*Pre-Tax

Fare

*Taxes *Discounts *Subtotal Qty Total

WEBADULT $125.58 $9.42 $135.00 1 $135.00

Total Fares & Charges: $135.00

Tax Summary Details (all Taxes in US $)

Tax Type Rate Flight Segments Pax Segments Total

Excise Tax 7.50% 1 1 $9.42

Total Taxes Due: $9.42

Payments

Date Type Number Name Amount

Island Air Express - Reservation Confirmation 120842 https://islandair.trekres.com:4003/cgibin/mgrqcgi015

1 of 3 1/27/2013 11:46 AM

27Jan13 AMERICAN EXPRESS IAIR #### ###### #2002 STEPHEN S. MONTANUS $135.00

Total Payments: $135.00

Summary

Total Fare + Charges $125.58

Total Tax $9.42

Subtotal $135.00

Total Payments $135.00

Balance Due $0.00

Comments

Date Note

01/27/13 ARRIVAL CONNECTING FLIGHT: 05/17/2013 60; LUCAS, KIANA

For questions about your reservation, please call 888.387.8989

ISLAND AIR EXPRESS- ALASKA PASSENGER POLICIES

Check-in for all flights is 30 minutes prior to departure time

Please visit our website to view all of our passenger policieswww.

IslandAirX.com/policies.html

Please reconfirm travel at least 24 hours in advance; passengers not checked in 20 minutes prior to scheduled departure may be denied 

boarding without

compensation by Island Air Express. All flights are subject to change without notice. Tickets are non-refundable but ARE transferable. 

Tickets are valid for one year

from date of purchase.

Tickets

General: No person shall be entitled to transportation except upon presentation of a valid ticket. Such ticket shall entitle the passenger to 

transportation only

between points of origin and destination and via the routing designated thereon.

A ticket that has been altered, mutilated or improperly issued, shall not be valid.

Tickets are transferable and are valid for one year from date of purchase on the original ticket.

Tickets may be purchased with a credit card or cash.

Reservations

Confirmation of Reserved Space: A reservation for space on a given flight is valid when the availability and allocation of such space is 

confirmed by an Island Air

Express agent or confirmed online through our online reservations system.

Standbys and Waitlists: Standby is permitted for any scheduled flight. Unless otherwise noted wait listing of all passengers will be permitted 

and listed in the order in

which the request is received.
Appendix C

Page 2 of 3

Reservation Changes: Cancellations or changes may be made up to 12 hours prior to your departure time without any service fee. If a 

change request is not made

at least 12 hours prior to departure a $25 fee will be charged for any changes. If a passenger fails to check-in for their confirmed flight and 

did not notify Island Air

Express to remove their reservation from the scheduled flight at least 4 hrs prior to the departure time the ticket will no longer be valid for any 

flight. Please note that

failure to check-in for, or cancel, a confirmed reservation will also result in the cancellation of any remaining flights. This is based on the logic 

that if you did not fly on

one leg of your trip, you can't be in the departure city of your next leg. If you decide to change your travel plans, please let us know so we 

can protect your

reservation.

Cancellation of Reservations: Island Air Express may cancel reservations of any passenger when necessary to comply with any 

governmental regulations or request

for emergency transportation, or when necessary or advisable by reason of weather or other conditions beyond Island Air Express' control.

Refunds

All tickets are non-refundable and may be used for travel for up to one year from date of purchase. Roundtrip fares may be subject to 

additional fees if partial

itinerary is cancelled.

Capacity Limitations

Island Air Express - Reservation Confirmation 120842 https://islandair.trekres.com:4003/cgibin/mgrqcgi015

2 of 3 1/27/2013 11:46 AM

Island Air Express may limit the number of passengers carried on any one flight. The number of seats available on a given flight will be 

determined by Island Air

Express' best judgment as to the anticipated total passenger load.

Baggage

For reasons of safety each passenger is limited to 45 lbs of baggage. Excess baggage is subject to a charge of $0.65 per lb per flight 

(roundtrips = 2 flights).

Excess baggage is on a space available basis and may travel on a later flight. Identification is required on all items of baggage. Island Air 

Express will not be liable

for damage to perishable items or fragile articles in checked baggage. Carry-on baggage is not permitted aboard any Island Air Express' 

aircraft. Hazardous

materials must be declared.

Flight Delays

Arrival and departure times are not guaranteed. We strive to be on time, but due to varied routings and weather, there are occasional delays. 

All Island Air Express

flights are conducted weather permitting. If your flight is cancelled due to weather, you will have the choice of obtaining reserved seating on 

the next available

scheduled flight to the same destination or obtaining a full refund for that flight.

Island Air Express Reservations 888.387.8989

Located at the Klawock & Ketchikan Airports, AK

DESERT SPLASH ADVENTURES ARIZONA- CANCELLATION POLICY

All Desert Splash Seaplane Adventures are non-refundable after the time of booking. Desert Splash Seaplane Adventures reserves the right 

to cancel any flight due

to bad weather or aircraft maintenance issues. In the event of a weather or maintenance caused cancelation, a full refund will be provided.

Desert Splash Reservations 877.588.8819

Located at Landmark Aviation North Complex 15115 N. Airport Drive Scottsdale, AZ 85260

Island Air Express - Reservations 888.387.8989

© Copyright 2012 Island Air Express and Scott Air LLC, & Cabrita Software, All rights reserved.

Island Air Express - Reservation Confirmation 120842 https://islandair.trekres.com:4003/cgibin/mgrqcgi015

3 of 3 1/27/2013 11:46 AM

Confirmation Code

K Q C S L L

MVP® Gold Guest Upgrade

Link Reservations

How to contact me during travel

Traveler Seats ** Services Requested Traveler Documentation

Name: Kiana Lucas

MP#: Enter mileage program

E-Ticket0: 2 72120551406

24F

Change Seats
Appendix C

Page 3 of 3

Request Services (Wheelchair,

etc)

Enter Known

Traveler/Redress number

Flights Flight Confirmation Code: KQCSLL

Flight Departs Arrives

Alaska Airlines 60

Coach | Nonstop | Details

Ketchikan (KTN)

9:00 am Sun, Mar 17

Seattle, WA (SEA)

11:49 am Sun, Mar 17

Total: 678 mi | 1 h 49 m

$478.60 including taxes & fees

Low Price Guarantee

Total Price for 1 Traveler

Fare Taxes & Fees Charges

Airfare for Kiana Lucas : $463.00 $15.60 $478.60

Amount Charged: $478.60

Traveler Information

** Seat assignments are subject to change.

PRICE SUMMARY

Flight

The Alaska Airlines Commercial Account ending with *******3846 has been charged a total of USD $478.60. For 

additional assistance with

your reservation call Alaska Airlines Reservations at 1-800-ALASKAAIR (1-800-252-7522).

TRAVEL REMINDERS

RULES & RESTRICTIONS

Flight

This fare is fully refundable.

Your itinerary may be changed without a service fee.

Changes to your current itinerary may result in a higher fare and an additional collection of funds.

Promotional discounts cannot be applied to already purchased reservations.

View all fare rules

Baggage

Carry-on Baggage: Each traveler is limited to one carry-on bag that measures up to 10 x 17 x 24 inches, plus one

personal item. See our Carry-on Baggage page for more information.

Checked Baggage: Alaska Airlines rules and fees apply for this itinerary. The first and second checked bag fees

are $20 each. See our Checked Baggage page for details and exceptions.

FormName: Reservation

Thank You: Your Reservation is Confirmed - Alaska Airlines https://www.alaskaair.com/booking/payment

1 of 1 1/27/2013 11:56 AM
Appendix D

Page 1 of 3

HOME SCHEDULE DESTINATIONS CHARTERS AIRCRAFT POLICIES FREQUENT FLYER WEB SPECIALS CONTACT US

RESERVATION CONFIRMATION

Island Air Express Reservations 888.387.8989

Desert Splash Arizona Reservations 877.588.8819

For faster service, please present this letter when you check in.

Point of Contact Confirmation number:

LUCAS, TRINA 120843 P.O. BOX 5158

KETCHIKAN, AK 99901 USA

smont3780@gmail.com

Passengers

Total Passengers: 1

TRINA L LUCAS

Itinerary

Flight

Date Day Flight# Dep Time Dep Location Arr Time Arr Location

17Mar13 Sun 500 7:00 am KLAWOCK, ALASKA (KLW) 7:30 am KETCHIKAN INTERNATIONAL (KTN)

Fare and Charge Summary (all amounts in US$ - * per person)

Fare Type

*Pre-Tax

Fare

*Taxes *Discounts *Subtotal Qty Total

WEBADULT $125.58 $9.42 $135.00 1 $135.00

Total Fares & Charges: $135.00

Tax Summary Details (all Taxes in US $)

Tax Type Rate Flight Segments Pax Segments Total

Excise Tax 7.50% 1 1 $9.42

Total Taxes Due: $9.42

Payments

Date Type Number Name Amount

Island Air Express - Reservation Confirmation 120843 https://islandair.trekres.com:4003/cgibin/mgrqcgi015

1 of 3 1/27/2013 12:08 PM

27Jan13 AMERICAN EXPRESS IAIR #### ###### #2002 STEPHEN S. MONTANUS $135.00

Total Payments: $135.00

Summary

Total Fare + Charges $125.58

Total Tax $9.42

Subtotal $135.00

Total Payments $135.00

Balance Due $0.00

Comments

Date Note

01/27/13 ARRIVAL CONNECTING FLIGHT: 05/17/2013 60; LUCAS, TRINA

For questions about your reservation, please call 888.387.8989

ISLAND AIR EXPRESS- ALASKA PASSENGER POLICIES

Check-in for all flights is 30 minutes prior to departure time

Please visit our website to view all of our passenger policieswww.

IslandAirX.com/policies.html

Please reconfirm travel at least 24 hours in advance; passengers not checked in 20 minutes prior to scheduled departure may be denied 

boarding without

compensation by Island Air Express. All flights are subject to change without notice. Tickets are non-refundable but ARE transferable. 

Tickets are valid for one year

from date of purchase.

Tickets

General: No person shall be entitled to transportation except upon presentation of a valid ticket. Such ticket shall entitle the passenger to 

transportation only

between points of origin and destination and via the routing designated thereon.

A ticket that has been altered, mutilated or improperly issued, shall not be valid.

Tickets are transferable and are valid for one year from date of purchase on the original ticket.

Tickets may be purchased with a credit card or cash.

Reservations

Confirmation of Reserved Space: A reservation for space on a given flight is valid when the availability and allocation of such space is 

confirmed by an Island Air

Express agent or confirmed online through our online reservations system.
Appendix D

Page 2 of 3

Standbys and Waitlists: Standby is permitted for any scheduled flight. Unless otherwise noted wait listing of all passengers will be permitted 

and listed in the order in

which the request is received.

Reservation Changes: Cancellations or changes may be made up to 12 hours prior to your departure time without any service fee. If a 

change request is not made

at least 12 hours prior to departure a $25 fee will be charged for any changes. If a passenger fails to check-in for their confirmed flight and 

did not notify Island Air

Express to remove their reservation from the scheduled flight at least 4 hrs prior to the departure time the ticket will no longer be valid for any 

flight. Please note that

failure to check-in for, or cancel, a confirmed reservation will also result in the cancellation of any remaining flights. This is based on the logic 

that if you did not fly on

one leg of your trip, you can't be in the departure city of your next leg. If you decide to change your travel plans, please let us know so we 

can protect your

reservation.

Cancellation of Reservations: Island Air Express may cancel reservations of any passenger when necessary to comply with any 

governmental regulations or request

for emergency transportation, or when necessary or advisable by reason of weather or other conditions beyond Island Air Express' control.

Refunds

All tickets are non-refundable and may be used for travel for up to one year from date of purchase. Roundtrip fares may be subject to 

additional fees if partial

itinerary is cancelled.

Capacity Limitations

Island Air Express - Reservation Confirmation 120843 https://islandair.trekres.com:4003/cgibin/mgrqcgi015

2 of 3 1/27/2013 12:08 PM

Island Air Express may limit the number of passengers carried on any one flight. The number of seats available on a given flight will be 

determined by Island Air

Express' best judgment as to the anticipated total passenger load.

Baggage

For reasons of safety each passenger is limited to 45 lbs of baggage. Excess baggage is subject to a charge of $0.65 per lb per flight 

(roundtrips = 2 flights).

Excess baggage is on a space available basis and may travel on a later flight. Identification is required on all items of baggage. Island Air 

Express will not be liable

for damage to perishable items or fragile articles in checked baggage. Carry-on baggage is not permitted aboard any Island Air Express' 

aircraft. Hazardous

materials must be declared.

Flight Delays

Arrival and departure times are not guaranteed. We strive to be on time, but due to varied routings and weather, there are occasional delays. 

All Island Air Express

flights are conducted weather permitting. If your flight is cancelled due to weather, you will have the choice of obtaining reserved seating on 

the next available

scheduled flight to the same destination or obtaining a full refund for that flight.

Island Air Express Reservations 888.387.8989

Located at the Klawock & Ketchikan Airports, AK

DESERT SPLASH ADVENTURES ARIZONA- CANCELLATION POLICY

All Desert Splash Seaplane Adventures are non-refundable after the time of booking. Desert Splash Seaplane Adventures reserves the right 

to cancel any flight due

to bad weather or aircraft maintenance issues. In the event of a weather or maintenance caused cancelation, a full refund will be provided.

Desert Splash Reservations 877.588.8819

Located at Landmark Aviation North Complex 15115 N. Airport Drive Scottsdale, AZ 85260

Island Air Express - Reservations 888.387.8989

© Copyright 2012 Island Air Express and Scott Air LLC, & Cabrita Software, All rights reserved.

Island Air Express - Reservation Confirmation 120843 https://islandair.trekres.com:4003/cgibin/mgrqcgi015

3 of 3 1/27/2013 12:08 PM

Confirmation Code

E P U L N P

MVP® Gold Guest Upgrade

Link Reservations

How to contact me during travel

Traveler Seats ** Services Requested Traveler Documentation

Name: Trina Lucas

MP#: Enter mileage program
Appendix D

Page 3 of 3

E-Ticket0: 2 72120552217

24E

Change Seats

Request Services (Wheelchair,

etc)

Enter Known

Traveler/Redress number

Flights Flight Confirmation Code: EPULNP

Flight Departs Arrives

Alaska Airlines 60

Coach | Nonstop | Details

Ketchikan (KTN)

9:00 am Sun, Mar 17

Seattle, WA (SEA)

11:49 am Sun, Mar 17

Total: 678 mi | 1 h 49 m

$478.60 including taxes & fees

Low Price Guarantee

Total Price for 1 Traveler

Fare Taxes & Fees Charges

Airfare for Trina Lucas : $463.00 $15.60 $478.60

Amount Charged: $478.60

Traveler Information

** Seat assignments are subject to change.

PRICE SUMMARY

Flight

The Alaska Airlines Commercial Account ending with *******3846 has been charged a total of USD $478.60. For 

additional assistance with

your reservation call Alaska Airlines Reservations at 1-800-ALASKAAIR (1-800-252-7522).

TRAVEL REMINDERS

RULES & RESTRICTIONS

Flight

This fare is fully refundable.

Your itinerary may be changed without a service fee.

Changes to your current itinerary may result in a higher fare and an additional collection of funds.

Promotional discounts cannot be applied to already purchased reservations.

View all fare rules

Baggage

Carry-on Baggage: Each traveler is limited to one carry-on bag that measures up to 10 x 17 x 24 inches, plus one

personal item. See our Carry-on Baggage page for more information.

Checked Baggage: Alaska Airlines rules and fees apply for this itinerary. The first and second checked bag fees

are $20 each. See our Checked Baggage page for details and exceptions.

FormName: Reservation

Thank You: Your Reservation is Confirmed - Alaska Airlines https://www.alaskaair.com/booking/payment

1 of 1 1/27/2013 12:11 PM
Appendix E

Page 1 of 5

RESERVATION CONFIRMATION

Island Air Express Reservations 888.387.8989

Desert Splash Arizona Reservations 877.588.8819

For faster service, please present this letter when you check in.

Point of Contact Confirmation number:

ERICKSON, DALE 120875

P.O BOX 60204

FAIRBANKS, AK 99706 USA

tanakon42s@gmail.com

Passengers

Total Passengers: 1

DALE ERICKSON

Itinerary

Flight

Date Day Flight# Dep Time Dep Location Arr Time Arr Location

07Feb13 Thu 501 9:15 am KETCHIKAN INTERNATIONAL (KTN) 9:45 am KLAWOCK, ALASKA (KLW)
Appendix E

Page 2 of 5

Fare and Charge Summary (all amounts in US$ - * per person)

Fare Type

*Pre-Tax

Fare

*Taxes *Discounts *Subtotal Qty Total

WEBADULT $116.28 $8.72 $125.00 1 $125.00

Total Fares & Charges: $125.00

Tax Summary Details (all Taxes in US $)

Tax Type Rate Flight Segments Pax Segments Total

Excise Tax 7.50% 1 1 $8.72

Total Taxes Due: $8.72

Payments

Date Type Number Name Amount

28Jan13 VISA IAIR #### #### #### 4764 DALE ERICKSON $125.00

Total Payments: $125.00
Summary

Appendix E

Page 3 of 5 

Total Fare + Charges $116.28

Total Tax $8.72

Subtotal $125.00

Total Payments $125.00

Balance Due $0.00

Comments

Date Note

01/28/13 ARRIVAL CONNECTING FLIGHT: 2/7 65; ERICKSON, DALE

For questions about your reservation, please call 888.387.8989

ISLAND AIR EXPRESS- ALASKA PASSENGER POLICIES

Check-in for all flights is 30 minutes prior to departure time 

Please visit our website to view all of our passenger policieswww.IslandAirX.com/policies.html

Please reconfirm travel at least 24 hours in advance; passengers not checked in 20 

minutes prior to scheduled departure may be denied boarding without compensation by 

Island Air Express. All flights are subject to change without notice. Tickets are nonrefundable but ARE transferable. Tickets are valid for one year from date of purchase.

Tickets 
Appendix E

Page 4 of 5

General: No person shall be entitled to transportation except upon presentation of a valid ticket. 

Such ticket shall entitle the passenger to transportation only between points of origin and 

destination and via the routing designated thereon. 

A ticket that has been altered, mutilated or improperly issued, shall not be valid.

Tickets are transferable and are valid for one year from date of purchase on the original 

ticket. 

Tickets may be purchased with a credit card or cash. 

Reservations 

Confirmation of Reserved Space: A reservation for space on a given flight is valid when the 

availability and allocation of such space is confirmed by an Island Air Express agent or 

confirmed online through our online reservations system. 

Standbys and Waitlists: Standby is permitted for any scheduled flight. Unless otherwise noted 

wait listing of all passengers will be permitted and listed in the order in which the request is 

received. 

Reservation Changes: Cancellations or changes may be made up to 12 hours prior to your 

departure time without any service fee. If a change request is not made at least 12 hours prior to 

departure a $25 fee will be charged for any changes. If a passenger fails to check-in for their 

confirmed flight and did not notify Island Air Express to remove their reservation from the 

scheduled flight at least 4 hrs prior to the departure time the ticket will no longer be valid for any 

flight. Please note that failure to check-in for, or cancel, a confirmed reservation will also result 

in the cancellation of any remaining flights. This is based on the logic that if you did not fly on 

one leg of your trip, you can’t be in the departure city of your next leg. If you decide to change 

your travel plans, please let us know so we can protect your reservation. 

Cancellation of Reservations: Island Air Express may cancel reservations of any 

passenger when necessary to comply with any governmental regulations or request for 

emergency transportation, or when necessary or advisable by reason of weather or 

other conditions beyond Island Air Express’ control. 

Refunds 
Appendix E

Page 5 of 5

All tickets are non-refundable and may be used for travel for up to one year from date of 

purchase. Roundtrip fares may be subject to additional fees if partial itinerary is 

cancelled. 

Capacity Limitations

Island Air Express may limit the number of passengers carried on any one flight. The 

number of seats available on a given flight will be determined by Island Air Express’ 

best judgment as to the anticipated total passenger load. 

Baggage

For reasons of safety each passenger is limited to 45 lbs of baggage. Excess baggage 

is subject to a charge of $0.65 per lb per flight (roundtrips = 2 flights). Excess baggage 

is on a space available basis and may travel on a later flight. Identification is required on 

all items of baggage. Island Air Express will not be liable for damage to perishable items 

or fragile articles in checked baggage. Carry-on baggage is not permitted aboard any 

Island Air Express’ aircraft. Hazardous materials must be declared. 

Flight Delays

Arrival and departure times are not guaranteed. We strive to be on time, but due to 

varied routings and weather, there are occasional delays. All Island Air Express flights 

are conducted weather permitting. If your flight is cancelled due to weather, you will 

have the choice of obtaining reserved seating on the next available scheduled flight to 

the same destination or obtaining a full refund for that flight. 

Island Air Express Reservations 888.387.8989

Located at the Klawock & Ketchikan Airports, AK 

DESERT SPLASH ADVENTURES ARIZONA- CANCELLATION POLICY 

All Desert Splash Seaplane Adventures are non-refundable after the time of booking. Desert 

Splash Seaplane Adventures reserves the right to cancel any flight due to bad weather or aircraft 

maintenance issues. In the event of a weather or maintenance caused cancelation, a full refund 

will be provided. 

Desert Splash Reservations 877.588.8819

Located at Landmark Aviation North Complex 15115 N. Airport Drive Scottsdale, AZ 85260 

Island Air Express – Reservations 888.387.8989

© Copyright 2012 Island Air Express and Scott Air LLC, & Cabrita Software, All rights reserved. 
Appendix F

Page 1 of 3

CURRENT INTERSTATE CONNECTIONS BETWEEN

SCOTT AIR, LLC AND ALASKA AIRLINES AT KETCHIKAN

Alaska Island Air

Flight #

Depart 

SEA

Arrive 

KTN Flight #

Depart 

KTN

Arrive 

KLW

65 0655 0803 501 0915 0945

67 1505 1608 505 1700 1730

Island Air Alaska

Flight #

Depart 

KLW

Arrive 

KTN Flight # 

Depart 

KTN

Arrive 

SEA

500 0700 0730 60 0912 1205

502 1130 1200 62 1332 1622

504 1500 1530 64 1755 2044
Appendix F

Page 2 of 3

SPRING, 2013 INTERSTATE CONNECTIONS BETWEEN

SCOTT AIR, LLC AND ALASKA AIRLINES AT KETCHIKAN

Alaska Island Air

Flight 

#

Depart 

SEA

Arrive 

KTN

Flight 

#

Depart 

KTN

Arrive 

KLW

65 0645 0749 501 0845 0915

179 1025 1117 503 1315 1345

67 1505 1557 505 1700 1730

Island Air Alaska

Flight 

#

Depart 

KLW

Arrive 

KTN

Flight 

# 

Depart 

KTN

Arrive 

SEA

500 0700 0730 60 0900 1150

502 1000 1030 178 1208 1456

504 1500 1530 64 1745 2035
Appendix F

Page 3 of 3

SUMMER, 2013 INTERSTATE CONNECTIONS BETWEEN

SCOTT AIR, LLC AND ALASKA AIRLINES AT KETCHIKAN

Alaska Island Air

Flight 

#

Depart 

SEA

Arrive 

KTN

Flight 

#

Depart

KTN

Arrive 

KLW

65 0705 0816 501 0915 0945

179 1035 1137 503 1315 1345

173 1410 1510 505 1600 1630

67 1535 1640 507 1800 1830

Island Air Alaska

Flight 

#

Depart 

KLW

Arrive 

KTN

Flight 

# 

Depart 

KTN

Arrive 

SEA

500 0700 0730 60 0900 1155

502 1000 1030 178 1228 1520

504 1420 1450 174 1602 1855

506 1700 1730 64 1905 2155
Appendix G

Page 1 of 1

KETCHIKAN DAILY NEWS AD

DECEMBER, 2012
Appendix H

Page 1 of 2

NOVEMBER, 2011 SCOTT AIR AD

IN SOUTHEAST ISLAND NEWS
Appendix H

Page 2 of 2

CURRENT SCOTT AIR AD

IN SOUTHEAST ISLAND NEWS
Appendix I

Page 1 of 2
Appendix I

Page 2 of 2
Appendix J

Page 1 of 2

Sea Otter Sound Lodge Include Transportation

On Island Air Express as Part of its Fishing Package
Appendix J

Page 2 of 2
Appendix K

Page 1 of 3

El Capitan Lodge Features Only

Island Air Express on its Travel Page
Appendix K

Page 2 of 3 
Appendix K

Page 3 of 3
Appendix L

Page 1 of 1

Scott Air’s “Desert Splash” Operation

Specifically Features El Capitan Fishing Lodge

in Craig as a “Partner”