Executive Deferred Compensation Plan as amended October 21, 2008



 Exhibit 10.15 to 2008 10-K 
 CONVERGYS CORPORATION 
 EXECUTIVE DEFERRED COMPENSATION PLAN 
 (As amended and restated effective as of January 1, 2005) 







 CONVERGYS CORPORATION 
 EXECUTIVE DEFERRED COMPENSATION PLAN 
 (As amended and restated effective as of January 1, 2005)

  

	1.	Introduction to Plan. 

 1.1 Name and
Sponsor of Plan. The name of this Plan is the Convergys Corporation Executive Deferred Compensation Plan, and its sponsor is Convergys. 
 1.2 Purpose of Plan. The purpose of the Plan is to provide deferred compensation for a select group of management and highly compensated employees of the Company (within the meaning of title I of ERISA). 
 1.3 Effective Amendment Date of Plan and Effect of Plan On Prior Deferrals. 
 (a) Deferred Compensation Subject To Following Terms of This Document. In order to conform the Plan to the requirements of
the American Jobs Creation Act of 2004, this document amends and restates the Plan effective as of the Effective Amendment Date (January 1, 2005). The provisions of sections 2 through 10 hereof apply to but only to: 
 (1) amounts that are attributable to compensation that is deferred under section 4 hereof on or after the Effective Amendment Date;

 (2) amounts that are attributable to compensation that was deferred under the provisions of the Prior Plan prior to the
Effective Amendment Date but was not earned and vested (within the meaning of Section 1.409A-6(a)(2) of the Treasury Regulations) prior to the Effective Amendment Date; and 
 (3) amounts that are attributable to compensation that was deferred under the provisions of the Prior Plan prior to the Effective
Amendment Date and was earned and vested (within the meaning of Section 1.409A-6(a)(2) of the Treasury Regulations) prior to the Effective Amendment Date, but only if the provisions of the Prior Plan that apply to any such compensation are
materially modified (within the meaning of Section 1.409A-6(a)(4) of the Treasury Regulations). This document does not by itself materially modify such provisions. 
 (b) Effective Date of Following Terms of This Document When Applied To Pre-Effective Amendment Date Deferred Compensation.
Any amounts described in paragraph (a)(2) and (3) of this subsection 1.3 shall, beginning as of the Effective Amendment Date, be subject to the terms of sections 2 through 10 hereof as if this document had been in effect prior to the Effective
Amendment Date. 
 (c) Incorporation of Terms of Prior Plan. Notwithstanding any other provision of the Plan,
except as provided in paragraph (a)(2) and (3) of this subsection 1.3, all rules (including rules as to assumed investments and distributions) that relate to amounts deferred under the Prior Plan, adjusted by assumed earnings and losses thereon
as determined under the provisions of the Prior Plan, shall be governed solely by the terms of the Prior Plan (which terms are incorporated herein by reference). 
  

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	2.	General Definitions. For all purposes of the Plan, the following terms shall have the meanings hereinafter set forth, unless the context clearly indicates otherwise.


 2.1 “Account” means, with respect to any Participant, the bookkeeping account maintained for the Participant under
the terms of this Plan and to which amounts are credited or otherwise allocated under section 5 hereof in order to help determine the Participant’s benefits under the Plan. 
 2.2 “Annual Cash Incentive Award” means, with respect to any Key Employee, an annual incentive award or bonus payable in cash to the Key
Employee by the Company. 
 2.3 “Basic Salary” means, with respect to any Key Employee, the basic salary, pay in lieu of paid time
off, short term disability pay, sales incentive payments and bonuses, hiring bonuses, and retention bonuses payable to the Key Employee by the Company (but not including spot bonuses, patent bonuses, referral bonuses, severance pay, relocation pay,
imputed income, long term incentive payments, and other special remuneration not treated by the Company as part of the Key Employee’s basic rate of pay). 
 2.4 “Beneficiary” means, with respect to any Participant, the person or entity designated by the Participant, on forms furnished and in the manner prescribed by the Committee, to receive any benefit payable
under the Plan after the Participant’s death. If a Participant fails to designate a beneficiary or if, for any reason, such designation is not effective, his or her “Beneficiary” shall be deemed to be his or her surviving spouse or,
if none, his or her estate. 
 2.5 “Board” means the Board of Directors of Convergys. 
 2.6 “Change in Control” means the occurrence of any of the events described in paragraphs (a), (b), and (c) of this subsection 2.6. All of
such events shall be determined under and, even if not so indicated in the following paragraphs of this subsection 2.6, shall be subject to all of the terms of Section 1.409A-3(i)(5) of the Treasury Regulations. 
 (a) A change in the ownership of Convergys (within the meaning of Section 1.409A-3(i)(5)(v) of the Treasury Regulations). In very
general terms, Section 1.409A-3(i)(5)(v) of the Treasury Regulations provides that a change in the ownership of Convergys occurs when a person or more than one person acting as a group acquires outstanding voting securities of Convergys that,
together with stock held by such person or group, constitutes more than 50 percent of the total fair market value or total voting power of the stock of Convergys. 
 (b) A change in the effective control of Convergys (within the meaning of Section 1.409A-3(i)(5)(vi) of the Treasury Regulations). In
very general terms, Section 1.409A-3(i)(5)(vi) of the Treasury Regulations provides that a change in the effective control of Convergys occurs either: 
 (1) when a person or more than one person acting as a group acquires (or has acquired during the twelve-month period ending on the date of the most recent acquisition by such person or persons) ownership of stock of
Convergys possessing 30% or more of the total voting power of the stock of Convergys; or 
  

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 (2) when a majority of members of the Board is replaced during any twelve-month period by
directors whose appointment or election is not endorsed by a majority of the members of the Board prior to the date of the appointment or election. 
 (c) A change in the ownership of a substantial portion of the assets of Convergys (within the meaning of Section 1.409A-3(i)(5)(vii) of the Treasury Regulations). In very general terms,
Section 1.409A-3(i)(5)(vii) of the Treasury Regulations provides that a change in the ownership of a substantial portion of the assets of Convergys occurs when a person or more than one person acting as a group acquires (or has acquired during
the twelve-month period ending on the date of the most recent acquisition by such person or persons) assets from Convergys that have a total gross fair market value equal to or more than 40% of the total gross fair market value of all of the assets
of Convergys immediately prior to such acquisition or acquisitions. 
 2.7 “Code” means the Internal Revenue Code of 1986, as it
exists as of the Effective Amendment Date and as it may thereafter be amended. A reference to a specific section of the Code shall be deemed to be a reference both (i) to the provisions of such section as it exists as of the Effective Amendment
Date and as it is subsequently amended, renumbered, or superseded (by future legislation) and (ii) to the provisions of any section of the Treasury Regulations that is issued under such section. 
 2.8 “Committee” means the Compensation and Benefits Committee of the Board. 
 2.9 “Company” means all of the Employers considered collectively. 
 2.10 “Convergys” means Convergys Corporation (and, except for purposes of determining whether a Change in Control has occurred, any legal
successor to Convergys Corporation that results from a merger or similar transaction). 
 2.11 “Date of Separation” means, with
respect to any Participant, the date on which the Participant separates from service with the Company. 
 2.12 “Effective Amendment
Date” means January 1, 2005. 
 2.13 “Employee” means any person who is a common law employee of the Company
(i.e., a person whose work procedures are subject to control by the Company) and is treated as an employee on an employee payroll of the Company. 
 2.14 “Employer” means each of: (i) Convergys; and (ii) each other corporation or other organization that is deemed to be a single employer with Convergys under Section 414(b) or (c) of
the Code (i.e., as part of a controlled group of corporations that includes Convergys or under common control with Convergys). 
 2.15
“ERISA” means the Employee Retirement Income Security Act of 1974, as it exists as of the Effective Amendment Date and as it may thereafter be amended. A reference to a specific section of ERISA shall be deemed to be a reference both
(i) to the provisions of such section as it exists as of the Effective Amendment Date and as it is subsequently amended, renumbered, or superseded (by future legislation) and (ii) to the provisions of any government regulation that is
issued under such section as of the Effective Amendment Date or as of a later date. 
  

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 2.16 “Key Employee” means, as of any date, a person who on such date is an Employee, who has
previously been designated as a participant in the Plan by action of the Board or the Committee (adopted either prior to the Effective Amendment Date or on or after such date) in accordance with the provisions of section 3 below, and who has not
previously been removed as a participant in the Plan by action of the Board or the Committee adopted in accordance with the provisions of section 3 below. 
 2.17 “LTIP” means the Convergys Corporation 1998 Long Term Incentive Plan, as such plan exists as of the Effective Amendment Date and as it may thereafter be amended. 
 2.18 “Maximum 401(m) Match” means, with respect to any Key Employee and as of any date, the maximum Company matching contribution which would
have been made for the Key Employee under the RSP by reason of his or her elective contributions made to the RSP as of such date if the Key Employee had elected to contribute to the RSP on a pre-tax basis 5% of the amount that otherwise would be his
or her Total Compensation for such date (or, if less, the maximum amount that he or she could contribute to the RSP as of such date under the Code’s rules that apply to the RSP and the terms of the RSP). 
 2.19 “Participant” means a person who as a Key Employee elects or elected to defer any amounts under this Plan. Such person shall remain a
Participant until the amounts allocated to his or her Account have been fully paid and/or forfeited, as the case may be. 
 2.20
“Performance-Based Award” means, with respect to a Key Employee, an award granted to the Key Employee by the Company (regardless of whether or not any such award is otherwise payable in cash or Shares) that constitutes Performance-Based
Compensation, provided that the Key Employee performs services for the Company continuously from a date no later than the date upon which the performance criteria applicable to such award are established through the date upon which the Key Employee
makes an initial deferral election with respect to any part of such award under subsection 4.1(b) hereof. Notwithstanding the foregoing, in no event shall stock option or stock appreciation right awards be considered Performance-Based Awards under
this Plan. 
 2.21 “Performance-Based Compensation” means, with respect to any Key Employee, any compensation provided by an
Employer to the Key Employee (i) where the amount of, or entitlement to, the compensation is contingent on the satisfaction of preestablished organizational or individual performance criteria relating to a performance period of at least twelve
months in which the Key Employee performs services for the Company and (ii) which constitutes “performance-based compensation” within the meaning of, and in accordance with the rules of, Section 1.409A-1(e) of the Treasury
Regulations. 
 2.22 “Plan” means the Convergys Corporation Executive Deferred Compensation Plan. This document amends and restates
the Plan effective as of the Effective Amendment Date to the extent indicated by subsection 1.3 hereof. 
 2.23 “Prior Plan” means
the versions of the Plan that were in effect before the Effective Amendment Date. 
  

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 2.24 “Restricted Stock Award” means, with respect to any Key Employee, an award granted to the
Key Employee under the LTIP and under which Shares are issued to the Key Employee by Convergys pursuant to an agreement that restricts the right of the Key Employee to dispose of such shares (and that makes such shares forfeitable) until and unless
certain conditions are met. 
 2.25 “Restricted Stock Unit Award” means, with respect to any Key Employee, an award granted to the
Key Employee under the LTIP and under which the Key Employee has the right to receive a number of Shares in the future if and when certain conditions are met. 
 2.26 “RSP” means the Convergys Corporation Retirement and Savings Plan, as such plan exists as of the Effective Amendment Date and as it may thereafter be amended. The RSP is a defined contribution plan that
is sponsored by Convergys and that is intended to qualify as a tax-favored plan under Section 401(a) of the Code. 
 2.27
“Shares” means common shares of Convergys. 
 2.28 “Tax Year” means, with respect to any Key Employee, the Key
Employee’s taxable year for federal income tax purposes. Unless the Company or the Committee is notified otherwise by the Key Employee, the Company and the Committee may assume for purposes of this Plan that a Key Employee’s Tax Year is a
calendar year. 
 2.29 “Total Compensation” means, with respect to any Key Employee and as of any date, the total amount of Basic
Salary and Annual Cash Incentive Awards paid to the Key Employee on such date (or which would have been paid to the Key Employee on such date if he or she had not deferred the receipt of any portion of such amount under a 401(k) plan or a cafeteria
plan), and including, for all purposes of the Plan except for purposes of determining the Key Employee’s Maximum 401(m) Match as of such date, any amount of such Basic Salary and Annual Cash Incentive Awards the receipt of which is deferred on
such date under this Plan. 
 2.30 “Treasury Regulations” means all final regulations issued by the U.S. Department of the Treasury
under the Code, as such regulations exist as of the date on which this document is executed on its final page by an officer or representative of Convergys and as they are subsequently amended, renumbered, or superseded. A reference to a specific
section or paragraph of the Treasury Regulations shall be deemed to be a reference to the provisions of such section or paragraph as it exists as of the date on which this document is executed on its final page by an officer or representative of
Convergys and as it is subsequently amended, renumbered, or superseded. 
  

	3.	Eligible Employees. 

 3.1 Designation
of Key Employees Eligible To Participate in Plan. Either the Board or the Committee, by action taken under its policies and procedures, may at any time on or after the Effective Amendment Date designate any Employee, or each Employee in a
certain class of Employees (including but not limited to a class of Employees based on their annual basic compensation rates), who it determines is (or may at any time prior to the Effective Amendment Date have designated any Employee, or each
Employee in a certain class of Employees, who it determined was) (i) key to the success of the Company and (ii) part of a select group of management or highly compensated employees (within the meaning of Sections 201, 301, and 

  

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401 of ERISA), as a participant in the Plan. For purposes of the Plan, such a designation shall be effective on the date such action is or was taken by the
Board or the Committee (as the case may be) or such later date that is or was set by the Board or the Committee in such action. Any Employee who is or was designated as a key employee for purposes of the Plan is referred to in the Plan as a Key
Employee. 
 3.2 Removal of Key Employees as Participants in Plan. In addition, either the Board or the Committee, by action
taken under its policies and procedures, may at any time on or after the Effective Amendment Date designate that any Key Employee shall no longer be considered a Key Employee under the Plan and shall no longer participate in the Plan (other than to
the extent he or she may participate in the Plan for the purpose of receiving benefits he or she accrued while he or she was designated as a Key Employee under the Plan) should it determine that such Employee (i) is no longer key to the success
of the Company or (ii) is no longer part of a select group of management or highly compensated employees (within the meaning of Sections 201, 301, and 401 of ERISA). 
  

	4.	Deferral Elections and Company Match. 

 4.1 General Rules for Election of Deferrals. 
 (a) Deferral Elections for Non-Performance-Based
Compensation. 
 (1) If permitted by the Committee and subject to such administrative rules as the Committee may
prescribe, a Key Employee may elect for any Tax Year (for purposes of this subparagraph (1), the “subject Tax Year”), by completing a deferral form or forms prescribed by the Committee and filing such form or forms with the Committee by
the filing deadline set forth in such form or forms and not in any event later than the last day of the immediately preceding Tax Year (or, if the subject Tax Year is the Tax Year in which he or she first becomes a Key Employee, not in any event
later than 30 days after the date on which he or she or she first becomes a Key Employee), to defer the receipt of any whole percent or whole dollar amount (but not a percent or amount that is in excess of 75%, or such larger percentage as may be
prescribed by the Committee) of his or her Basic Salary that is earned by him or her in the subject Tax Year (and also, if the subject Tax Year is the Tax Year in which he or she first becomes a Key Employee, that is earned by him or her after his
or her deferral election is filed with the Committee). 
 (2) If permitted by the Committee and subject to such administrative
rules as the Committee may prescribe, a Key Employee may elect for any Tax Year (for purposes of this subparagraph (2), the “subject Tax Year”), by completing a deferral form or forms prescribed by the Committee and filing such form or
forms with the Committee by the filing deadline set forth in such form or forms and not in any event later than the last day of the immediately preceding Tax Year, to defer the receipt of any whole percent (up to 100%) or any whole dollar amount
(not less than $1,000) of his or her Annual Cash Incentive Award, and/or any other award granted under the LTIP that is payable in cash, if such award both is not Performance-Based Compensation and is earned by him or her in the subject Tax Year.

 (3) If permitted by the Committee and subject to such administrative rules as the Committee may prescribe, a Key Employee
may elect for any Tax Year (for purposes of this subparagraph (3), the “subject Tax Year”) to defer the receipt of any whole 

  

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number of Shares (not less than 1,000 Shares) subject to a Restricted Stock Award and/or a Restricted Stock Unit Award, to the extent that any such award
both is not Performance Based Compensation and is earned by him or her in the subject Tax Year, by completing a deferral form or forms prescribed by the Committee and filing such form or forms with the Committee by the filing deadline set forth in
such form or forms and not in any event later than the last day of the immediately preceding Tax Year (or not in any event later than 30 days after the date on which such award is granted if (i) under the terms of such award the award is
subject to a forfeiture condition requiring the Participant’s continued services for a period of at least 12 months from the date the award is granted and (ii) the election is made at least 12 months in advance of the earliest date at
which the forfeiture condition could lapse). 
 (4) If permitted by the Committee and subject to such administrative rules as
the Committee may prescribe, a Key Employee may change, or terminate and thereby void, any deferral election that he or she has made for a Tax Year under the provisions of subparagraph (1), (2), or (3) of this paragraph (a), by completing an
appropriate form and filing such form with the Committee, up to but not after the latest day by which he or she could still make a deferral election for such Tax Year under the provisions of subparagraph (1), (2), or (3) of this paragraph
(a) (and provided that, if such Tax Year is the Tax Year in which he or she first becomes a Key Employee, prior to his or her initial deferral election being used to defer the receipt of any compensation pursuant to the provisions of this
paragraph (a)). 
 (5) When a Key Employee’s award is a Restricted Stock Award, an election made by the Key Employee to
surrender to Convergys any of the restricted Shares subject to such award (on a deferral form that is filed with the Committee on a timely basis in accordance with the provisions of subparagraphs (3) and (4) of this paragraph(a)) shall be
deemed to be an election to defer the receipt of the part of the award reflected by such surrendered restricted Shares for all purposes of paragraph (a) and the other provisions of the Plan. 
 (6) Notwithstanding the provisions of subparagraphs (3) and (5) of this paragraph (a) or any other provision of the Plan, a
Key Employee may not elect to defer the receipt of any part of a Restricted Stock Award (pursuant to the provisions of subparagraphs (3) and (5) of this paragraph (a) or otherwise) when such award is granted to the Key Employee after
December 31, 2006. 
 (b) Deferral Elections for Performance-Based Awards. 
 (1) If permitted by the Committee and subject to such administrative rules as the Committee may prescribe, a Key Employee may elect to
defer the receipt of any part of an Annual Cash Incentive Award, a Restricted Stock Unit Award, and/or any other award granted under the LTIP, to the extent that any such award is a Performance-Based Award, by completing a deferral form prescribed
by the Committee and filing such form with the Committee while the Key Employee is still a Key Employee and by the filing deadline set forth in such form and in any event at least six months before the end of the performance period that relates to
the portion of such award that is being deferred, provided that in no event may such election be made after the amount of compensation attributable to such award has become both substantially certain to be paid and readily ascertainable. 

 

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 (2) If permitted by the Committee and subject to such administrative rules as the
Committee may prescribe, a Key Employee may terminate and thereby void any deferral election that he or she has made with respect to a Performance-Based Award under the provisions of subparagraph (1) of this paragraph (b), by completing an
appropriate form and filing such form with the Committee, up to but not after the latest day by which he or she could still make a deferral election with respect to such Performance-Based Award under the provisions of subparagraph (1) of this
paragraph (b). 
 (c) Conditions on Validity of Deferral Election. Notwithstanding any other provision of the
Plan, any election that a Key Employee makes under the foregoing provisions of this subsection 4.1 to defer the receipt of any part of an award (whether such award is Performance-Based Compensation or not) shall be deemed to be void and of no effect
in the event and when the Key Employee forfeits any right to receive such award part (e.g., if and when the Participant fails to satisfy the conditions necessary to ever become entitled to receive such award part or if and when any
performance criteria applicable to such award part are not satisfied) and in such case no amounts attributable to such award part shall be credited to the Account of the Key Employee under the Plan. 
 (d) Special Pre-March 15, 2005 Deferral Election Right. Notwithstanding any other provision of the Plan and pursuant to
and in accordance with the terms of Q&A-21 of Internal Revenue Service Notice 2005-1, the requirements of paragraphs (a) and (b) of this subsection 4.1 relating to the timing of deferral elections shall not be applicable to any
election that is made by a Key Employee on or before March 15, 2005 to defer the receipt of any compensation that both is subject to the terms of this Plan under the provisions of paragraphs (a) and (b) of this subsection 4.1 and
relates to services performed by the Key Employee on or before December 31, 2005, provided that (i) the compensation to which the deferral election relates has not or had not been paid or become payable by the time of the election and
(ii) the election to defer is or was made in accordance with the terms of the Plan or the Prior Plan that at the time of the election were then in effect. 
 4.2 Company Match. 
 (a) Right To Company Match. As of each day
(for purposes of this subsection 4.2, a “deferral date”) on which Basic Salary, Annual Cash Incentive Award, Restricted Stock Award, or Restricted Stock Unit Award deferrals are credited under subsection 5.1 hereof to the Account of a Key
Employee, there shall also be credited, to such Account under subsection 5.1(d) hereof, an amount computed in accordance with the provisions of paragraph (b), (c), or (d) of this subsection 4.2 (which amount shall be referred to in the Plan as
a “Company match”). Notwithstanding the foregoing or any of the following paragraphs of this subsection 4.2, no Company match shall be made under the provisions of paragraph (b) or (c) of this subsection 4.2 for any Key Employee
who was hired by the Company on or after January 1, 2002 with respect to any deferral date that occurs before the Key Employee has completed one year of eligibility service (as such term is defined in the RSP). 
  

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 (b) Amount of Company Match for Basic Salary and Annual Cash Incentive Award
Deferrals When Deferral Date Occurs On or After April 1, 2008. The Company match to be credited to a Key Employee’s Account by reason of any Basic Salary and Annual Cash Incentive Award deferrals made with respect to any deferral
date that occurs on or after April 1, 2008 shall be the lesser of: 
 (1) the result obtained (not less than zero) by
subtracting the Key Employee’s Maximum 401(m) Match for such deferral date from 5% of the Key Employee’s Total Compensation for such deferral date; or 
 (2) 100% of the first 5% of the amount of the Basic Salary and Annual Cash Incentive Award deferred by the Key Employee pursuant to the
Plan as of such deferral date. 
 (c) Amount of Company Match for Basic Salary and Annual Cash Incentive Award Deferrals
When Deferral Date Occurs Prior to April 1, 2008. The Company match to be credited to a Key Employee’s Account by reason of any Basic Salary and Annual Cash Incentive Award deferrals made with respect to any deferral date that
occurs prior to April 1, 2008 shall be the lesser of: 
 (1) the result obtained (not less than zero) by subtracting the
Key Employee’s Maximum 401(m) Match for such deferral date from 4% of the Key Employee’s Total Compensation for such deferral date; or 
 (2) the sum of (i) 100% of the first 3% of the amount of the Basic Salary and Annual Cash Incentive Award deferred by the Key Employee pursuant to the Plan as of such deferral date and (ii) 50% of the next
2% of the amount of the Basic Salary and Annual Cash Incentive Award deferred by the Key Employee pursuant to the Plan as of such deferral date. 
 (d) Amount of Company Match for Restricted Stock Award and Restricted Stock Unit Award Deferrals. The Company match to be credited to a Key Employee’s Account by reason of any Restricted Stock Award
and Restricted Stock Unit Award deferrals made with respect to any deferral date shall be an amount equal to 4% of the values of the Restricted Stock Award and Restricted Stock Unit Award deferred by the Key Employee pursuant to the Plan as of such
deferral date. 
 (e) Special Rules As to Basic Salary and Annual Cash Incentive Awards Used To Determine Company
Match. Notwithstanding any other provision of the Plan, for purposes of determining the Company match for any deferral date under the provisions of paragraphs (b) and (c) of this subsection 4.2, a Key Employee’s Basic Salary
and Annual Cash Incentive Award as of such date shall be deemed not to include any award payable under the LTIP or any other long term incentive plan or any type of compensation which is excluded from being treated as “covered
compensation” under the terms of the RSP (other than compensation that is excluded from being treated as “covered compensation” under the RSP merely because it exceeds an applicable dollar limit imposed under the RSP). 
  

	5.	Maintenance and Valuation of Accounts. 

 5.1 Accounts. An Account shall be established for each Participant in accordance with the following paragraphs of this subsection 5.1 to reflect the amounts of (i) his or her Basic Salary, Annual Cash Incentive Awards,
other awards (including any LTIP awards), and Company matches that are to be credited to such Account under the provisions of paragraphs (a), (b), (c), and/or (d) of this subsection 5.1 and (ii) the assumed investment of such amounts. The
Committee shall create subaccounts under any Participant’s Account to the extent needed 

  

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administratively (e.g., to account for different distribution rules that apply to different portions of the Participant’s Account). For purposes
of this Plan, the net investment returns and losses of the assumed investment of any credits made to a Participant’s Account, or any Company match that relates to any deferred Basic Salary or award credits made to the Participant’s
Account, shall be deemed to be “attributable” to the portion of such Account that reflects such credits. 
 (a)
Crediting To Account of Basic Salary or Non-Performance-Based Award. Subject to such administrative rules as the Committee may prescribe, any amount of Basic Salary or any part of an award that is not a Performance-Based Award deferred by
a Participant under the Plan pursuant to the provisions of subsection 4.1(a) hereof shall be credited to the Account of the Participant as of the day on which such deferred amount or part would otherwise have been paid to the Participant; except
that any part of a Restricted Stock Award deferred by a Participant under the Plan pursuant to the provisions of subsection 4.1(a) hereof shall be credited to the Account of the Participant as of the day on which the restricted Shares that are
reflected by such part are surrendered to Convergys. 
 (b) Crediting To Account of Performance-Based Award.
Subject to such rules as the Committee may prescribe, any part of a Performance-Based Award deferred by a Participant under the Plan under the provisions of subsection 4.1(b) hereof shall be credited to the Account of the Participant as of the
latest of (i) the day on which the performance period applicable to such award part ends, (ii) the first day on which the Participant has no substantial risk of forfeiture (within the meaning of Section 1.409A-1(d) of the Treasury
Regulations) with respect to such Performance-Based Award part and the amount of such part has become readily ascertainable, or (iii) the first day on which any portion of such Performance-Based Award part would otherwise (but for the deferral
election) have been paid to the Participant or his or her Beneficiary. 
 (c) Determination of Share Value or Shares
Credited To Account. When any part of an award that is deferred by a Participant under the Plan and credited to the Account of the Participant is otherwise payable in Shares (but is not a Restricted Stock Award or a Restricted Stock Unit
Award), the amount credited to the Account as of the day determined under the provisions of paragraph (a) or (b) of this subsection 5.1 shall equal the fair market value (determined as of such day) of the number of Shares that would
otherwise be paid to the Participant (or that would otherwise have their restrictions lapse under such award part). In contrast, when any part of a Restricted Stock Award or a Restricted Stock Unit Award is deferred by a Participant under the Plan
and credited to the Account of the Participant, the credit to the Account (that is made as of the day determined under the provisions of paragraph (a) or (b) of this subsection 5.1) shall be denominated in Shares and equal the number of
Shares that would otherwise be paid to the Participant (or that would otherwise have their restrictions lapse under such award part). 
 (d) Crediting To Account of Company Match. Subject to such rules as the Committee may prescribe, any amount of a Company match applicable to a Participant under the provisions of subsection 4.2 hereof
shall be credited to the Account of the Participant as of the date on which the deferred amount or part of the Participant’s Basic Salary or award to which the Company match relates would otherwise have been paid to the Participant (or, to the
extent that the deferred award part to which the Company match relates is part of a Restricted Stock Award, the Company match amount shall be credited to the Account of the Participant as of the date the Shares reflected by such deferred part are
surrendered to Convergys). 
  

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 (e) Assumed Investment of Account. Any amounts credited to the Account of a
Participant under paragraphs (a), (b), (c), and/or (d) of this subsection 5.1 shall be assumed to have been invested in the investments designated or deemed to be designated by the Participant on a form provided by and filed with the Committee,
and adjusted by reason of such assumed investments, in accordance with the provisions of subsection 5.2 hereof. 
 5.2 Assumed
Investments. The Committee shall designate in notices or other documents provided to Participants a limited number of “assumed investments” for purposes of the Plan. Such assumed investments will generally be (but will not be
required to be) limited to mutual funds or similar types of investments but may and generally will include an assumed investment in Shares. Some or all of the assumed investments designated for the Plan may be changed by the Committee to other
assumed investments, effective as of any date, in which case prior written notice of such change shall be provided by the Committee to all Participants. 
 (a) General Rules on Participant Designations of Assumed Investments. The credits to any Participant’s Account made in accordance with subsection 5.1 hereof shall be assumed to have been invested
among such assumed investments, and in such proportions, as is elected in a writing filed by the Participant with the Committee, except that any investment direction of the Participant is subject to such reasonable administrative rules concerning
such assumed investment directions as are adopted or used by the Committee. 
 (b) Initial Assumed Investment
Election. The Participant must elect on or before the first date a credit is made to the Account established for him or her under the provisions of subsection 5.1 hereof the assumed investments in which his or her Account credits are to be
initially assumed to be invested and the proportions of each credit initially assumed to be invested in each designated assumed investment. Otherwise, the Participant shall be deemed to have elected that his or her Account credits will not be
assumed to be invested in any investment until he or she makes an investment election under the provisions of this subsection 5.2 (or, if the Committee in its discretion so decides, the Participant shall be deemed to have elected that his or her
Account credits will be assumed to be initially invested in an investment or investments chosen by the Committee). 
 (c)
Change in Assumed Investment Election. Further, the Participant may request a change in the assumed investments of his or her Account and the proportions of his or her new Account credits assumed to be invested in each designated
investment to other assumed investments and/or proportions effective as of any January 1, or as of any other date as the Committee may provide in its discretion, upon written notice to the Committee prior to such date (or such earlier date as
may be established by the Committee). 
 (d) Adjustment of Account for Assumed Investment Returns and Losses.
The amounts credited to any Participant’s Account shall be adjusted as of each December 31, and as of such other dates as the Committee may provide in its discretion, to reflect the assumed investment returns or losses (since the last
prior adjustment in the Account) that are attributable to the assumed investments in which his or her Account is deemed to be invested. 
 (e) Special Assumed Investment Rule for Deferred Restricted Stock Award and Restricted Stock Unit Award Credits. Notwithstanding any other provision of the Plan, when any amounts credited to a
Participant’s Account reflect any deferred part of a 

  

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Restricted Stock Award or a Restricted Stock Unit Award, and any Company match attributable to such deferred award parts, the Participant shall be deemed to
have designated such credits to be assumed to be invested solely in Shares from the day such amounts are credited to the Account. 
 5.3
Nonvested Company Match Amounts. 
 (a) Vesting Conditions on Company Match. In its discretion, the
Committee may, by notice to a Participant on or prior to the date on which a Company match is credited to the Account of the Participant, condition the right to receive payments with respect to all or a portion of the part of such Account that
reflects such Company match on the Participant’s completing a minimum period of service with the Company. If the Committee does so, then, until the Participant satisfies such condition, the amounts allocated to the part of such Account that is
subject to such condition shall be considered to be “nonvested.” 
 (b) Effect of Nonvested Status of Company
Match. Any portion of the Account of a Participant that is at any time nonvested under the provisions of paragraph (a) of this subsection 5.3 shall not in any event, even when the provisions of section 6 hereof would otherwise permit a
distribution of such Account portion at such time and notwithstanding any provision of section 6 hereof which may be read to the contrary, be able to be distributed to the Participant or any other party claiming through the Participant until such
Account portion is no longer nonvested (and any distribution of such Account portion otherwise called for under section 6 hereof shall to the extent necessary be deferred until, and shall be made as of, the date such portion is no longer nonvested).

 (1) Consistent with the rule set forth in the foregoing provisions of this paragraph (b) and notwithstanding any other
provision of section 6 hereof, any reference in any provision of section 6 hereof to the amounts allocated to a portion of the Account of a Participant at any time shall be deemed not to include the amounts allocated to any part of such Account
portion that is then nonvested and such part shall be treated as if it were a separate class of Account until it is no longer nonvested. 
 (2) Further, if a Participant separates from service with the Company (other than by reason of his or her death) when any portion of the Account established for him or her is nonvested, he or she shall never be
entitled to receive the amounts allocated to such Account portion and such amounts shall be forfeited on his or her Date of Separation. 
 5.4 Valuation. 
 (a) Valuation of Account. The balance of the Account of a Participant
shall be determined periodically (under procedures adopted by the Committee) to reflect all amounts credited to the Account under the foregoing provisions of this section 5 since the latest preceding date on which the Account balance was determined,
any gains and losses in the value of the Account’s assumed investments since the latest date on which the Account balance was determined, and any payments or forfeitures since the latest preceding date on which the Account balance was
determined. 
  

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 (b) Account Statements. As soon as practical following the end of each
calendar year, each Participant (or, in the event of his or her death, his or her Beneficiary) shall be furnished a statement as of December 31 of such calendar year showing the balance of the Participant’s Account, the total increases and
reductions made in the balance of such Account during such calendar year, and, if amounts allocated to such Account are assumed to have been invested in securities, a description of such securities including the number of shares assumed to have been
purchased by the amounts allocated to such Account. 
 5.5 Share Adjustment Rules. To the extent a Participant’s Account
is assumed to have been invested in Shares, the following provisions of this subsection 5.5 shall apply. 
 (a) Cash
Dividends. Whenever any cash dividends are paid with respect to Shares, additional amounts shall be allocated to the Participant’s Account as of the dividend payment date. The additional amount to be allocated to the Account shall be
determined by multiplying the per share cash dividend paid with respect to the Shares on the dividend payment date by the number of assumed Shares allocated to the Account on the day preceding the dividend payment date. Subject to such
administrative rules as the Committee may prescribe, such additional amount allocated to the Participant’s Account shall be assumed to have been invested in additional Shares on the day on which such dividends are paid. 
 (b) Changes in Shares. If there is any change in Shares through the declaration of a stock dividend or a stock split,
through a recapitalization resulting in a stock split, or through a combination or a change in shares, the number of shares assumed to have been allocated to each Account shall be appropriately adjusted. 
 5.6 Fair Market Value of Shares. Whenever Shares are to be valued for purposes of the Plan as of any date (such as a date on which
distribution of such Shares is to be made by the Company), the value of each such Share shall be determined by the Committee in good faith pursuant to methods and procedures established by the Committee and in accordance with a method appropriate to
the valuation of the Shares under Section 1.409A-1(b)(5)(iv) of the Treasury Regulations. In general, when the Shares are traded on the New York Stock Exchange, such value shall be based on the closing price of a Share as reported on the New
York Stock Exchange on the latest date preceding the subject date for which the valuation is being made. 
 5.7 Deduction of Payments
or Forfeitures from Account and Cancellation of Account. 
 (a) Deduction of Payments and Forfeitures From
Account. Any payment, including an annual or monthly installment payment, or forfeiture of any portion of a Participant’s Account under the provisions of the Plan shall be charged, as of the date such payment or forfeiture is deemed to
be made under the other provisions of this Plan, to such Account portion (or, in other words, deducted from the amounts then allocated to such Account portion). Except as is otherwise provided under administrative policies adopted by the Committee,
any such payment or forfeiture shall be charged among all of the types of assumed investments applicable to such Account portion, on a pro rata basis. 
 (b) Cancellation of Account. Further, the Account of a Participant shall be cancelled, and the amount then allocated to such Account shall be reduced to zero, on the date as of which the entire amount
allocated to the Account at such time is deemed to be paid to the Participant (or his or her Beneficiary under this Plan) and/or forfeited under the other provisions of the Plan. 
  

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 5.8 Account Balance. For purposes of the Plan, the amounts allocated to the Account of a
Participant (i.e., the balance of such Account) at any specific time shall be deemed to be the net sum of amounts credited, charged, or otherwise allocated to such Account at such time under the other provisions of the Plan. 
  

	6.	Distributions. 

 6.1 General
Distribution Rules. Subject to the following provisions of this section 6 and the other provisions of the Plan, this subsection 6.1 concerns the rules for payment of amounts allocated to the Account of a Participant that normally will apply
(except for the special rules described in the following subsections of this section 6). 
 (a) Initial Distribution
Elections. Subject to the following provisions of this section 6 and to such administrative rules as the Committee may prescribe, the Participant may, in any deferral form filed with the Committee and by which he or she elects to defer the
receipt of any portion of his or her Basic Salary and awards to the extent they may be deferred under subsection 4.1 hereof, make the elections described in subparagraphs (1), (2), and (3) of this paragraph (a) with respect to the payment
of all amounts allocated to the Participant’s Account that are attributable to the credits made to his or her Account by reason of such deferral election (for purposes of this subsection 6.1, the “subject deferred amounts”).

 (1) Subject to such administrative rules as the Committee may prescribe, the Participant may elect that the date as which
the subject deferred amounts shall commence to be paid (for purposes of this subsection 6.1, the subject deferred amounts’ “commencement date”) shall be the first day of any month that begins after the Participant’s Date of
Separation (but not later than the first day of the first month that begins after the tenth annual anniversary of the Participant’s Date of Separation). 
 (A) Notwithstanding the forgoing, if the Participant is a Specified Employee on the Participant’s Date of Separation as determined
under the provisions of paragraph (d) of this subsection 6.1, and if he or she elects as the subject deferred amounts’ commencement date any date that is earlier than the date immediately following the date which is six months after his or
her Date of Separation, then such deferred amounts that are scheduled to be paid during the first six months following the Participant’s Date of Separation shall be delayed and paid in one lump sum payment immediately following the six month
anniversary of the Participant’s Date of Separation, and any payments that were not scheduled to be paid in the first six months shall be paid at the originally-scheduled time as if the six month delay had not occurred. 
 (B) In the event the Participant fails in the applicable deferral form to make any such election as to the subject deferred amounts’
commencement date, then he or she shall be deemed to have elected that such commencement date shall be the first March 1 that occurs after the end of the calendar year in which he or she separates from service with the Company (or, if the
Participant is a Specified Employee on the Participant’s Date of Separation as determined under the provisions of paragraph (d) of this subsection 6.1 and if later, the date immediately following the date which is six months after his or
her Date of Separation). 
  

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 (2) Subject to such administrative rules as the Committee may prescribe, the Participant
may also elect to receive the subject deferred amounts (i) in one lump sum payment made as of the subject deferred amounts’ commencement date, (ii) in annual payments over two to ten years, or (iii) in monthly payments over two
to 120 months, provided (I) that the Committee may reject such election if the Committee determines that such election is likely to result in less than $50,000 to be paid from the deferrals for a year that are to be paid in cash pursuant to the
provisions of subsection 6.5 hereof, or in less than 1,000 Shares to be paid from the deferrals for a year that are to be paid in Shares pursuant to the provisions of subsection 6.5 hereof, in any twelve month period, but such rejection must occur
by the deadline under Code Section 409A for the Participant’s payment election, and (II) a Participant may not elect monthly payments with respect to deferrals of Restricted Stock Awards and Restricted Stock Unit Awards. 
 (A) If the Participant elects to receive the subject deferred amounts in annual installments of two or more payments, then (i) the
date as of which the first annual installment payment is to be made shall be the subject deferred amounts’ commencement date and (ii) the date as of which any annual installment payment other than the first annual installment payment is to
be made shall be an annual anniversary of such commencement date. Similarly, if the Participant elects to receive the subject deferred amounts in monthly installments of two or more payments, then (i) the date as of which the first monthly
installment payment is to be made shall be the subject deferred amounts’ commencement date and (ii) the date as of which any monthly installment payment other than the first monthly installment payment is to be made shall be a monthly
anniversary of such commencement date. 
 (B) In the event the Participant fails in the applicable deferral form to make any
election as to the period over which the subject deferred amounts are to be paid, then he or she shall be deemed to have elected that such amounts shall be paid to the Participant in two annual installments, with the first installment being made as
of the subject deferred amounts’ commencement date. 
 (3) Subject to such administrative rules as the Committee may
prescribe and to the provisions of paragraph (c) of this subsection 6.1, if the Participant elects to receive the subject deferred amounts in annual or monthly installments of two or more payments, then the Participant may also make an election
regarding the calculation of installment payments under (A) or (B) below, provided that effective December 31, 2008, method (A) shall automatically apply and participants will have no election regarding the amount of payment:

 (A) a fraction of the subject deferred amounts determined as of
each March 1st (or, if later, the first installment payment date) based on account values approximately two weeks prior to the determination
date, the numerator of which is 1 and the denominator of which is equal to the total number of installments remaining to be paid of the subject deferred amounts (including the installment to be paid on the first installment payment date) and the
next annual payment or 12 monthly payments shall be in the amount calculated; or 
 (B) a specific dollar amount specified by
the Participant for the portion of the Participant’s Account that is to be payable in cash pursuant to the provisions of subsection 6.5 hereof (but not less than the amount required to ensure that at least $50,000 is paid from the
Participant’s Account in any twelve month period), and a specific number of Shares specified by the Participant for the portion of the Participant’s Account that is to be payable in Shares pursuant to the provisions of subsection 6.5
hereof (but not less than the number required to ensure that at least 1,000 Shares is distributed from the Participant’s Account 

  

 15 








 
in any twelve month period), except that such election shall be deemed to be void if the Committee reasonably determines that such election will not
liquidate the subject deferred amounts over the number of annual or monthly installments that have been elected or deemed to be elected by the Participant for distribution of the subject deferred amounts. 
 In the event the Participant fails in the applicable deferral form to make any such election as to the amount of each annual or monthly installment of the subject
deferred amounts, then he or she shall be deemed to have elected that the amount of each annual or monthly installment of such amounts shall be the amount described in clause (A) of this subparagraph (3). Further, if the remaining balance of a
Participant’s deferrals is calculated to be $50,000 or less (or the stock portion is 1,000 shares or less), the remaining balance shall be paid in a lump sum. 
 (b) Subsequent Distribution Elections. The Participant may, by filing an appropriate form with the Committee not less than
twelve months before the subject deferred amounts’ commencement date that has previously been elected or deemed to be elected and that would otherwise apply (for purposes of this paragraph (b), the subject deferred amounts’ “initial
commencement date”), elect to change any or all of the initial elections he or she has made or has been deemed to have made under paragraph (a) of this subsection 6.1 (with respect to the commencement date of the payments, the period over
which payments will be made, and the amount of each installment payment) that apply to the subject deferred amounts, provided that: 
 (1) any such new election shall not become effective until at least 12 months after the filing of such election with the Committee (and thus will be ineffective if the initial commencement date for such amount(s) occurs before the 12 months
end); 
 (2) any such new election would comply with the provisions of paragraph (a) of this subsection 6.1 other than
for the time as of which such election is made; and 
 (3) any such new election must provide for a new commencement date for
the subject deferred amounts that is at least five years after the subject deferred amounts’ initial commencement date. 
 (c) Special Rules Applicable to Annual or Monthly Installments. Notwithstanding any of the foregoing provisions of this subsection 6.1, if the Participant elects or is deemed to elect under the provisions of paragraph (a)(3)
of this subsection 6.1 to receive the subject deferred amounts in annual or monthly installments of two or more payments, then the following subparagraphs (1) and (2) of this paragraph (c) shall apply in determining the number of
annual or monthly installment payments over which the amounts allocated to the subject deferred amounts are to be paid and the amount of each such annual installment payment. 
 (1) If the amount of any annual or monthly installment of the subject deferred amounts is determined not likely to result in annual
distributions of at least $50,000 (or, if less, the remaining balance of the applicable Account portion) from the deferrals to be paid in cash pursuant under subsection 6.5 hereof, and at least 1,000 Shares (or, if less, the remaining balance of the
applicable Account portion) from the deferrals to be paid in Shares under subsection 6.5 hereof, the Administrator may reject such election by notice to the Participant no later than the Code Section 409A deadline for the Participant’s
payment election, which notice may substitute a lower number of installment payments. Any election not rejected by the payment election deadline shall become effective as of such deadline. 
  

 16 








 (2) If the subject deferred amounts are not reduced to zero by the final annual or
monthly installment payment of such amounts that was scheduled to be made pursuant to the foregoing provisions of this section 6.1, then such final annual or monthly installment payment shall be increased to the extent necessary to cancel the
subject deferred amounts. 
 (d) Determination of Specified Employees. For purposes of the provisions of this
subsection 6.1, a Participant shall be deemed to be a “Specified Employee” on each and any day that occurs during any twelve month period that begins on an April 1 and ends on the next following March 31 (for purposes of this
paragraph (d), the “subject period”) if, and only if, (i) on any day that occurs in the twelve month period (for purposes of this paragraph (d), the “identification period”) that ends on the latest Identification Date that
precedes the start of the subject period any corporation or organization that is then an Employer or Affiliate has stock which is publicly traded on an established securities market (within the meaning of Section 1.897-1(m) of the Treasury
Regulations) or otherwise and (ii) the Participant meets either the criteria set forth in subparagraph (1) of this paragraph (d) or the criteria set forth in subparagraph (2) of this paragraph (d): 
 (1) He or she both (i) is an officer of any Employer or Affiliate on any day that occurs in the identification period and
(ii) he or she receives during the identification period an aggregate amount of Compensation from the Employers and Affiliates greater than $130,000 (as adjusted under Section 416(i) of the Code). For this purpose and in accordance with
the terms of Code Section 416(i) and the Treasury Regulations issued under Section 416 of the Code, no more than 50 employees (or, if less, the greater of three employees or 10% of the employees) of all of the Employers and Affiliates
shall be treated as officers; or 
 (2) He or she either: (i) is a 5% or more owner of any Employer or Affiliate on any
day that occurs in the identification period; or (ii) both is a 1% or more owner of any Employer or Affiliate on any day that occurs in the identification period and receives during the identification period an aggregate amount of Compensation
from the Employers and Affiliates greater than $150,000. For purposes of this subparagraph (2), a Participant is considered to own 5% or 1%, as the case may be, of any Employer or Affiliate if he or she owns (or is considered as owning within the
meaning of Code Section 318, except that subparagraph (C) of Code Section 318(a)(2) shall be applied by substituting “5%” for “50%”) at least 5% or 1%, as the case may be, of either the outstanding stock or the
voting power of all stock of the Employer or Affiliate (or, if the Employer or Affiliate is not a corporation, at least 5% or 1%, as the case may be, of the capital or profits interest in the Employer or Affiliate). 
 (e) Definitions of Terms Used in Specified Employee Determinations. For purposes of paragraph (d) of this subsection
6.1, the following terms shall have the meanings hereinafter set forth. 
 (1) “Affiliate” means: (i) any
member of an affiliated service group, within the meaning of Section 414(m) of the Code, which includes an Employer; and (ii) each other entity required to be aggregated with an Employer under Section 414(o) of the Code. 

(2) “Identification Date” means December 31. In this regard, Convergys has elected that December 31 serve as the
identification date for purposes of determining Specified Employees in accordance with the provisions of Section 1.409A-1(i) of the Treasury Regulations. 
  

 17 








 (3) “Compensation” means, with respect to a Participant and for any
identification period, the sum of: 
 (A) the Participant’s wages (within the meaning of Section 3401(a) of the
Code) and all other compensation paid during such period to the person by the Employers and the Affiliates (in the course of their trades or businesses) and for which they are required to furnish the Participant a written statement under
Section 6041(d), 6051(a)(3), or 6052 of the Code (e.g., compensation reported in Box 1 on a Form W-2), determined without regard to any rules under Section 3401(a) of the Code that limit the remuneration included in wages based
on the nature or location of the employment or the services performed; and 
 (B) any amounts which are not treated as the
Participant’s Compensation for such identification period under clause (A) of this subparagraph (3) solely because such amounts are considered contributions that are made by an Employer or Affiliate on behalf of the Participant and
are not includable in the Participant’s income for federal income tax purposes by reason of Section 125, 402(e)(3), 402(h), and/or 132(f)(4) of the Code or any other types of deferred compensation or contributions described in Code
Section 414(s)(2) or Section 1.414(s)-1(c)(4) of the Treasury Regulations. 
 6.2 Special Pre-December 31, 2008
Distribution Election Right. Notwithstanding any of the provisions of subsection 6.1 hereof, Convergys may, in its discretion and pursuant to and in accordance with certain transition relief contained in guidance that is cited in Section
XII.A of the preamble to Sections 1.409A-1 through 1.409A-6 of the Treasury Regulations and as such relief was extended in Internal Revenue Service Notice 2007-86, and by adopting and distributing written forms, notices, or other written documents,
permit any Participant to make, at any time prior to December 31, 2008 and by filing with the Committee a writing or form approved or prepared by the Committee, a new election as to the commencement date of the payments, the period over which
payments will be made, and/or the amount of each of such payments that will apply to any portion of the amounts subject to deferral under this Plan prior to the date of such election (for purposes of this subsection 6.2, the Participant’s
“previously deferred amounts”) and have such new election treated for all purposes of this Plan as if such new election had been initially made on a timely basis in accordance with the provisions of subsection 6.1 hereof. 
 (a) Conditions on Pre-December 31, 2008 Distribution Election. Notwithstanding the foregoing: (i) in no
event shall any election made under the provisions of this subsection 6.2 be given any effect under the Plan unless the Participant actually makes such new election on or before December 31, 2008; and (ii) any election made under the
provisions of this subsection 6.2 shall not be given any effect under the Plan to the extent that it attempts to apply to any portion of the Participant’s previously deferred amounts that would otherwise be paid during the same calendar year as
the calendar year in which the election is made or attempts to cause any portion of the Participant’s previously deferred amounts to be paid during the same calendar year as the calendar year in which the election is made. 
 (b) Incorporation of Pre-December 31, 2008 Distribution Election Forms. Any written forms, notices, or other written
documents adopted and distributed by Convergys under the terms of this subsection 6.2 shall be deemed to be incorporated into this Plan and an amendment to this Plan. 
  

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 6.3 Special Distribution for Unforeseeable Emergency. Notwithstanding any other provision
of the Plan and subject to the provisions of this subsection 6.3 and the administrative policy of Convergys and the Committee, a Participant may, by filing an appropriate form with the Committee, elect to have any portion of the amounts then
allocated to his or her Account under the Plan (other than for the portion of his or her Account that are attributable to the Participant’s deferral of Restricted Stock Awards and Restricted Stock Unit Awards) distributed to him or her as of
any date (for purposes of this subsection 6.3, the “payment date”) that occurs after such election is filed with the Committee because of an unforeseeable emergency, even if the payment date precedes the date as of which such portion of
his or her Account would otherwise be paid under the foregoing provisions of this section 6. 
 (a) Ancillary Election
To Stop Deferral Elections In Event of Unforeseeable Emergency. A Participant may also, by filing an appropriate form with the Committee, elect, because of an unforeseeable emergency, to cancel and void in its entirety any election that he
or she has in effect under the provisions of section 4 hereof to defer the receipt of compensation that has not yet as of the payment date become payable and free of any substantial risk of forfeiture, and any such election shall be considered a
request for a distribution for purposes of this subsection 6.3 that is made on the first date any such compensation has become payable and free of any substantial risk of forfeiture. 
 (b) Conditions For Approval of Hardship Distribution Request. Any distribution requested under this subsection 6.3 because
of an unforeseeable emergency shall be granted by the Committee if, and only if, the Committee determines that the requested hardship distribution meets all of the requirements set forth in paragraphs (c) and (d) of this subsection 6.3.

 (c) Hardship Reason Requirements for Distribution. Any distribution which is requested by a Participant under
this subsection 6.3 because of an unforeseeable emergency must be requested by the Participant and certified by him or her to be on account of the Participant’s severe financial hardship resulting from an illness or accident of the Participant,
the Participant’s spouse, or a dependent (as defined in Section 152 of the Code, without regard to Code Section 152(b)(1), (b)(2), and (d)(1)(B)) of the Participant, loss of the Participant’s property due to casualty, or other
similar extraordinary and unforeseeable circumstances as a result of events beyond the control of the Participant. The need to pay for the funeral expenses of a spouse or dependent (as defined in Section 152 of the Code, without regard to Code
Section 152(b)(1), (b)(2), and (d)(1)(B)) of the Participant may also constitute an unforeseeable emergency for purposes of this subsection 6.3. Written documentation of the reason for requesting the distribution shall be required. Whether a
distribution is requested on account of an unforeseeable emergency shall be determined by the Committee on the basis of all facts and circumstances. In no event shall an unforeseeable emergency for purposes of this subsection 6.3 be deemed to exist
for any reason that would not constitute an unforeseeable emergency under the provisions of Section 1.409A-3(i)(3) of the Treasury Regulations. 
 (d) Financial Need Requirements for Distribution. Any distribution which is requested by a Participant under this subsection 6.3 because of an unforeseeable emergency must also be necessary to satisfy
the need for the distribution. A distribution shall be deemed necessary to satisfy such need if, and only if, the conditions set forth in subparagraphs (1) and (2) of this paragraph (d), and any other conditions imposed by the Committee in
its discretion, are met. 
  

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 (1) The Participant certifies and provides written evidence that the distribution is not
in excess of the amount of the financial need of the Participant which has caused the Participant to request the distribution (taking into account, if applicable, any additional compensation that will become payable to the Participant by his or her
canceling deferral elections under this Plan in accordance with paragraph (a) of this subsection 6.3). The amount of financial need of the Participant may include an amount permitted by the Committee to cover federal, state, local, or foreign
taxes which can reasonably be anticipated to result to the Participant from the distribution. 
 (2) The Participant certifies
and provides written evidence (including, when applicable, a financial statement) that he or she cannot relieve his or her need for the distribution through reimbursement or compensation by insurance or otherwise, by liquidation of the
Participant’s assets, or by cessation of deferrals under this Plan and other deferred compensation plans of the Company. For purposes hereof, the Participant’s assets are deemed to include those assets of the Participant’s spouse and
minor children that are reasonably available to the Participant. 
 (e) Limitation Applicable to Specified
Employees. Notwithstanding any of the foregoing provisions of this subsection 6.3, if (i) a Participant elects a distribution under this subsection 6.3 by reason of an unforeseeable emergency, (ii) the Participant’s Date of
Separation precedes the date on which he or she makes such unforeseeable emergency distribution election under this subsection 6.3, (iii) the Participant is a Specified Employee on the Participant’s Date of Separation (as determined under
the provisions of subsection 6.1(d) hereof), and (iv) the Participant elects a payment date under this subsection 6.3 that is earlier than the date immediately following the date which is six months after his or her Date of Separation, then the
Participant shall be deemed to have elected that such payment date shall be the date immediately following the date which is six months after the Participant’s Date of Separation. 
 6.4 Death. 
 (a) Death Before Payments Otherwise Begin. If a Participant dies before the date as of which any specific part of his or her Account has begun to be paid under the other provisions of this section 6 (whether such death occurs
before or on or after the Participant’s separation from service with the Company), then, notwithstanding any other provision of the Plan, the Company shall (i) make to the Participant’s Beneficiary any payments of the amounts
allocated to such part of the Participant’s Account that during the period beginning on the date of the Participant’s death and ending on the first business day of the third calendar quarter following the date of the Participant’s
death would have been paid to the Participant under the other provisions of this section 6 had he or she not died (but had he or she still separated from service with the Company on the date of his or her death if he or she had not previously done
so), and at the same times and on the same schedule that would have applied had the Participant not died (but had he or she still separated from service with the Company on the date of his or her death if he or she had not previously done so), and
(ii) shall pay to the Beneficiary any still remaining amounts then allocated to such part of the Participant’s Account in one lump sum as of the first business day of the third calendar quarter following the date of the Participant’s
death. 
 (b) Death After Payments Begin. If a Participant dies on or after the date as of which any part of his
or her Account has begun to be paid under the other provisions of this section 6, then the Company shall make to the Participant’s Beneficiary all payments of the 

  

 20 








 
amounts allocated to such part of the Participant’s Account that would have been paid to the Participant after his or her death under the other
provisions of this section 6 had he or she not died (and at the same times and on the same schedule that would have applied had the Participant not died). 
 6.5 Cash or Share Form of Payment. Any payment made under the Plan to a Participant (or a Participant’s Beneficiary) shall be made (i) in Shares to the extent it is attributable to the
Participant’s deferral of any Restricted Stock Award or Restricted Stock Unit Award (and assumed to be invested in whole Shares) and (ii) in cash to the extent it is not attributable to the Participant’s deferral of any Restricted
Stock Awards and Restricted Stock Unit Awards (or, while attributable to the Participant’s deferral of any Restricted Stock Awards or Restricted Stock Unit Awards, is assumed to be invested in a fraction, and not a whole, Share). 
 6.6 Distributions for Payment of Taxes. 
 (a) Distribution for FICA and Related Income Taxes. Notwithstanding any other provision of the Plan, the Company shall have the right (without notice to or approval by a Participant, his or her
Beneficiary, or any other person) to pay the Federal Insurance Contributions Act (for purposes of this paragraph (a), “FICA”) tax imposed under Code Sections 3101, 3121(a), and 3121(v)(2) on compensation deferred under the Plan with
respect to the Participant (for purposes of this paragraph (a), the “FICA amount”), plus (i) any income tax at source on wages imposed under Code Section 3401 or the corresponding withholding provisions of applicable state,
local, or foreign tax laws as a result of the payment of the FICA amount and (ii) any additional income tax at source on wages attributable to the pyramiding Code Section 3401 wages and taxes, from the compensation deferred under the Plan
with respect to the Participant (or from any amounts otherwise payable by the Company to or on account of the Participant). 
 (1) However, the total payment that is taken under the provisions of this paragraph (a) from the compensation deferred under the Plan for the Participant must not exceed the aggregate of the FICA amount and the income tax withholding
related to the FICA amount. 
 (2) To the extent payments made in accordance with the provisions of this paragraph
(a) are satisfied from the compensation deferred under the Plan for the Participant, then the balance in the Participant’s Account shall immediately be reduced by the amount of such payments. 
 (b) Distributions for Benefit Payment Tax Withholding Requirements. Also notwithstanding any other provision of the Plan,
the Company shall have the right (without notice to or approval by a Participant, his or her Beneficiary, or any other person) to withhold from any amounts otherwise payable by the Company to or on account of the Participant, or from any payment
otherwise then being made by the Company to the Participant, his or her Beneficiary, or any other person by reason of the Plan, an amount which the Company determines is sufficient to satisfy all federal, state, local, and foreign tax withholding
requirements that may apply with respect to such benefit payment made under the Plan. To the extent such tax withholding requirements are satisfied from any payment otherwise then being made by the Company to the Participant, his or her Beneficiary,
or any other person by reason of the Plan, the amount so withheld shall be deemed a distribution to the Participant, his or her Beneficiary, or such other person, as the case may be. 
  

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 6.7 Administrative Period To Make
Payments. The other provisions of this section 6 provide that any payment that is made under the Plan to or with respect to a Participant shall occur “as of” a specific date and sometimes refer to such a date as a
“commencement date” or a “payment date.” However, in accordance with the provisions of Section 1.409A-3(d) of the Treasury Regulations and in order to permit a reasonable administrative period for the Company to make
payments required under the Plan, and notwithstanding any other provision of this section 6 or any other provision of the Plan, any payment that is made under the Plan to or with respect to a Participant shall be deemed to have been made as of the
specific date as of which it is to be paid under the other provisions of the Plan as long as it is made no earlier than 30 days before such date and no later date within the same Tax Year of the Participant (or, if later, by the 15th day of the third calendar month following such specified date), provided that the Participant shall not be permitted directly or indirectly to designate the
tax year of payment. 
 6.8 Employer To Make Payment. Unless the Committee otherwise provides, any payment with respect to a
Participant’s Account shall be the liability of and, subject to the provisions of subsection 8.2 hereof, made by the Employer which last employs the Participant as a Key Employee prior to the payment. 
 6.9 Facility of Payment. Any amounts payable hereunder to any person who is under legal disability or who, in the judgment of the
Committee, is unable to properly manage the person’s financial affairs may be paid to the legal representative of such person or may be applied for the benefit of such person in any manner which the Committee may select, and any such payment
shall be deemed to be payment for such person’s account and shall be a complete discharge of all liability of the applicable Employer with respect to the amount so paid. 
  

	7.	Administration of Plan. 

 7.1
Administrator of Plan. Convergys shall be the administrator of the Plan. However, the Plan shall be administered on behalf of Convergys by the Committee. 
 7.2 Powers of Committee. The Committee, in connection with administering the Plan, is authorized to make such rules and regulations as it may deem necessary to carry out the provisions of the Plan and is
given complete discretionary authority to determine any person’s eligibility for benefits under the Plan, to construe the terms of the Plan, and to decide any other matters pertaining to the Plan’s administration. The Committee shall
determine any question arising in the administration, interpretation, and application of the Plan, which determination shall be binding and conclusive on all persons (subject only to the claims procedure provisions of subsection 7.6 below). The
Committee may correct errors, however arising, and, as far as possible, adjust any benefit payments accordingly. 
 7.3 Actions of
Committee. 
 (a) Manner of Acting as Committee. The Committee shall act by a majority of its members at
the time in office, and any such action may be taken either by a vote at a meeting or in writing without a meeting. The Committee may by such majority action appoint subcommittees and may authorize any one or more of its members or any agent of it
to execute any document or documents or to take any other action, including the exercise of discretion, on behalf of the Committee. 
  

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 (b) Appointment of Agents. The Committee may appoint or employ such
counsel, auditors, physicians, clerical help, actuaries, and/or any other agents as in the Committee’s judgment may seem reasonable or necessary for the proper administration of the Plan, and any agent it so employs may carry out any of the
responsibilities of the Committee that are delegated to him or her with the same effect as if the Committee had acted directly. The Committee may provide for the allocation of responsibilities for the operation of the Plan. 
 (c) Conflict of Interest of Committee Member. Any member of the Committee who is also a Participant in the Plan shall not
participate in any meeting, discussion, or action of the Committee that specifically concerns his or her own situation. 
 7.4
Compensation of Committee and Payment of Administrative Expenses. The members of the Committee shall not receive any extra or special compensation for serving as the administrative committee with respect to the Plan and, except as
required by law, no bond or other security need be required of them in such capacity in any jurisdiction. All expenses of the administration of the Plan shall be paid by the Company. 
 7.5 Limits on Liability. The Company shall hold each member of the Committee harmless from any and all claims, losses, damages, expenses,
and liabilities arising from any act or omission of the member under or relating to the Plan, other than any expenses or liabilities resulting from the member’s own gross negligence or willful misconduct. The foregoing right of indemnification
shall be in addition to any other rights to which the members of the Committee may be entitled as a matter of law. 
 7.6 Claims
Procedures. 
 (a) Initial Claim. If a Participant, a Participant’s Beneficiary, or any other
person claiming through a Participant has a dispute as to the failure of the Plan to pay or provide a benefit, as to the amount of Plan benefit paid, or as to any other matter involving the Plan, the person may file a claim for the benefit or relief
believed by the person to be due. Such claim must be provided by written notice to the Committee. The Committee shall decide any claims made pursuant to this subsection 7.6. 
 (b) Rules If Initial Claim Is Denied. If a claim made pursuant to paragraph (a) of this subsection 7.6 is denied, in
whole or in part, the Committee shall generally furnish notice of the denial in writing to the claimant within 90 days (or, if a Participant’s disability is material to the claim, 45 days) after receipt of the claim by the Committee; except
that if special circumstances require an extension of time for processing the claim, the period in which the Committee is to furnish the claimant written notice of the denial shall be extended for up to an additional 90 days (or, if a
Participant’s disability is material to the claim, an additional 30 days), and the Committee shall provide the claimant within the initial 90-day (or 45-day) period a written notice indicating the reasons for the extension and the date by which
the Committee expects to render the final decision. 
  

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 (c) Final Denial Notice. If a claim made pursuant to paragraph (a) of
this subsection 7.6 is denied, in whole or in part, the final notice of denial shall be written in a manner designed to be understood by the claimant and set forth (i) the specific reasons for the denial, (ii) specific reference to
pertinent Plan provisions on which the denial is based, (iii) a description of any additional material or information necessary for the claimant to perfect the claim and an explanation of why such material or information is necessary, and
(iv) information as to the steps to be taken if the claimant wishes to appeal such denial of his or her claim, including the time limits applicable to making a request for an appeal and, in the event the claim is one for benefits under the
Plan, a statement of the claimant’s right to bring a civil action under Section 502(a) of ERISA following an adverse benefit determination on appeal. 
 (d) Appeal of Denied Claim. Any claimant who has a claim denied under the foregoing paragraphs of this subsection 7.6 may
appeal the denied claim to the Committee. Such an appeal must, in order to be considered, be filed by written notice to the Committee within 60 days (or, if a Participant’s disability is material to the claim, 180 days) of the receipt by the
claimant of a written notice of the denial of his or her initial claim. If any appeal is filed in accordance with such rules, the claimant (i) shall be given, upon request and free of charge, reasonable access to and copies of all documents,
records, and other information relevant to the claim and (ii) shall be provided the opportunity to submit written comments, documents, records, and other information relating to the claim. A formal hearing may be allowed in its discretion by
the Committee but is not required. 
 (e) Appeal Process. Upon any appeal of a denied claim, the Committee shall
provide a full and fair review of the subject claim, taking into account all comments, documents, records, and other information submitted by the claimant (without regard to whether such information was submitted or considered in the initial benefit
determination of the claim), and generally decide the appeal within 60 days (or, if a Participant’s disability is material to the claim, 45 days) after the filing of the appeal; except that if special circumstances require an extension of time
for processing the appeal, the period in which the appeal is to be decided may be extended for up to an additional 60 days (or, if a Participant’s disability is material to the claim, an additional 45 days) and the Committee shall provide the
claimant written notice of the extension prior to the end of the initial period. However, if the decision on the appeal is extended due to the claimant’s failure to submit information necessary to decide the appeal, the period for making the
decision on the appeal shall be tolled from the date on which the notification of the extension is sent until the date on which the claimant responds to the request for additional information. 
 (f) Appeal Decision Notice If Appeal Is Denied. If an appeal of a denied claim is denied, the decision on appeal shall
(i) be set forth in a writing designed to be understood by the claimant, (ii) specify the reasons for the decision and references to pertinent provisions of this Plan on which the decision is based, and (iii) contain statements that
the claimant is entitled to receive, upon request and free of charge, reasonable access to and copies of all documents, records, and other information relevant to the claim and, in the event the appeal involves a claim for benefits under the Plan,
of the claimant’s right to bring a civil action under Section 502(a) of ERISA. The decision on appeal shall generally be furnished to the claimant by the Committee within the applicable appeal period that is described above. 
 (g) Miscellaneous Claims Procedure Rules. If a Participant’s disability is material to an applicable claim appeal,
then, notwithstanding the foregoing, the Committee shall appoint other persons who are not either members of the Committee or subordinates of any such members to conduct the appeal (and any reference to the Committee in the foregoing paragraphs


  

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of this subsection 7.6 that deal with such appeal shall be read to refer to such other appointed persons). Also, a claimant may appoint a representative to
act on his or her behalf in making or pursuing a claim or an appeal of a claim. In addition, the Committee may prescribe additional rules which are consistent with the other provisions of this subsection 7.6 in order to carry out the claim
procedures of this Plan. 
  

	8.	Funding Obligation. 

 8.1 General Rule
for Source of Benefits. Except as is otherwise provided herein, all payments of any benefit provided under the Plan to or on account of a Participant shall be made from the general assets of the Employer which last employed the Participant
as a Key Employee. Notwithstanding any other provision of the Plan, neither the Participant, his or her Beneficiary, nor any other person claiming through the Participant shall have any right or claim to any payment of the benefit to be provided
pursuant to the Plan which in any manner whatsoever is superior to or different from the right or claim of a general and unsecured creditor of such Employer. 
 8.2 “Rabbi” Trust. Notwithstanding the provisions of subsection 8.1 hereof, Convergys may, in its sole and absolute discretion, establish a trust (for purposes of this subsection 8.2, the
“Trust”) to which contributions may be made by an Employer in order to fund the Employer’s obligations under the Plan. If, and only if, Convergys exercises its discretion to establish a Trust, the following paragraphs of this
subsection 8.2 shall apply (notwithstanding any other provision of the Plan). 
 (a) Grantor Trust Requirement.
The part of the Trust attributable to any Employer’s contributions to the Trust (for purposes of this subsection 8.2, such Employer’s “Trust account”) shall be a “grantor” trust under the Code, in that such Employer
shall be treated as the grantor of such Employer’s Trust account within the meaning of subpart E, part I, subchapter J, chapter 1, subtitle A of the Code. 
 (b) Creditors Rights Under Trust When Employer Insolvent. Any Employer’s Trust account shall be subject to the claims
of such Employer’s creditors in the event of such Employer’s insolvency. For purposes hereof, an Employer shall be considered “insolvent” if either (i) such Employer is unable to pay its debts as they become due or
(ii) such Employer is subject to a pending proceeding as a debtor under the United States Bankruptcy Code. 
 (c)
Contributions To Trust. Except as may otherwise be required by the terms of the Trust itself or by the immediately following sentence, an Employer may make contributions to its Trust account for the purposes of meeting its obligations
under the Plan at any time, and in such amounts, as such Employer determines in its discretion. Notwithstanding the immediately preceding sentence, in the event of a Change in Control (except when such Change in Control is part of a change in an
Employer’s financial health within the meaning of Section 409A(b)(2) of the Code), the Company shall, within five business days after the Change in Control, contribute such amounts as are necessary to cause the full present value of all
benefits that are accrued under the Plan as of the date of the Change in Control to be fully funded under the Trust. 
  

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 (d) Payments From Trust. Any payment otherwise required to be made by an
Employer under the Plan shall be made by such Employer’s Trust account instead of such Employer in the event that such Employer fails to make such payment directly and such Employer’s Trust account then has sufficient assets to make such
payment, provided that such Employer is not then insolvent. If such Employer becomes insolvent, however, then all assets of such Employer’s Trust account shall be held for the benefit of such Employer’s creditors and payments from such
Employer’s Trust account shall cease or not begin, as the case may be. 
 (e) Remaining Liability of
Employer. Unless and except to the extent any payment required to be made pursuant to the Plan by an Employer is made by such Employer’s Trust account, the obligation to make such payment remains exclusively that of such Employer.

 (f) Terms of Trust Incorporated. The terms of the Trust are hereby incorporated by reference into the Plan.
To the extent the terms of the Plan conflict with the terms of the Trust, the terms of the Trust shall control. 
  

	9.	Amendment and Termination of Plan. 

 9.1
Right and Procedure to Terminate Plan. Convergys reserves the right to terminate the Plan in its entirety. 
 (a) Procedure To Terminate Plan. The procedure for Convergys to terminate the Plan in its entirety is as follows. In order to completely terminate the Plan, the Committee shall adopt resolutions, pursuant and subject to the
regulations or by-laws of Convergys and any applicable law, and either at a duly called meeting of the Committee or by a written consent in lieu of a meeting, to terminate the Plan. Such resolutions shall set forth therein the effective date of the
Plan’s termination. 
 (b) Effect of Termination of Plan. In the event the Committee adopts resolutions
completely terminating the Plan, no further benefits may be paid after the effective date of the Plan’s termination. Notwithstanding the foregoing, the Plan’s termination shall not affect the payment (in accordance with the provisions of
the Plan) of the Plan’s benefits attributable to compensation the deferral of which (i) has already been elected by a Participant or otherwise required under the terms of this Plan, and (ii) cannot still be voided by the
Participant’s election or otherwise under the terms of Sections 1.409A-1 through 1.409A-6 of the Treasury Regulations, by the later of the effective date of the Plan’s termination or the date such resolutions terminating the Plan are
adopted. 
 9.2 Amendment of Plan. Subject to the other provisions of this subsection 9.2, Convergys may amend the Plan at any
time and from time to time in any respect; provided that no such amendment shall decrease the benefits attributable to compensation the deferral of which (i) has already been elected by a Participant or otherwise required under the terms of
this Plan, and (ii) cannot still be voided by the Participant’s election or otherwise under the terms of Sections 1.409A-1 through 1.409A-6 of the Treasury Regulations, by the later of the effective date of the amendment or the date the
amendment is adopted. 
 (a) Procedure To Amend Plan. Subject to the provisions of paragraph (b) of this
subsection 9.2, in order to amend the Plan, the Committee shall adopt resolutions, pursuant and subject to the regulations or by-laws of Convergys and any applicable law, and either at a 

  

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duly called meeting of the Committee or by a written consent in lieu of a meeting, to amend the Plan. Such resolutions shall either (i) set forth the
express terms of the Plan amendment or (ii) simply set forth the nature of the amendment and direct an officer of Convergys to have prepared and to sign on behalf of Convergys the formal amendment to the Plan. In the latter case, such officer
shall have prepared and shall sign on behalf of Convergys an amendment to the Plan which is in accordance with such resolutions. 
 (b) Alternative Procedure To Amend Plan. In addition to the procedure for amending the Plan set forth in paragraph (a) of this subsection 9.2, the Committee may also adopt resolutions, pursuant and subject to the
regulations or by-laws of Convergys and any applicable law, and either at a duly called meeting of the Committee or by a written consent in lieu of a meeting, to delegate to any officer of Convergys the authority to amend the Plan. 
 (1) Such resolutions may grant the officer broad authority to amend the Plan in any manner the officer deems necessary or advisable or may
limit the scope of amendments he or she may adopt, such as by limiting such amendments to matters related to the administration of the Plan. In the event of any such delegation to amend the Plan, the officer or to whom or which authority is
delegated shall amend the Plan by having prepared and signed on behalf of Convergys an amendment to the Plan which is within the scope of amendments which he or she has authority to adopt. 
 (2) Also, any such delegation to amend the Plan may be terminated at any time by later resolutions adopted by the Committee. 

(3) Finally, in the event of any such delegation to amend the Plan, and even while such delegation remains in effect, the Committee
shall continue to retain its own right to amend the Plan pursuant to the procedure set forth in paragraph (a) of this subsection 9.2. 
  

	10.	Miscellaneous. 

 10.1 Board
Authority. Any matter or thing to be done by Convergys by action of the Committee may also or instead be done by the Board. 
 10.2 Non-Alienation of Benefits. 
 (a) General Non-Alienation Rule. Except to the extent
required by applicable law, no Participant or Beneficiary may alienate, commute, anticipate, assign, pledge, encumber, transfer, or dispose of the right to receive the payments required to be made by the Company hereunder, which payments and the
right to receive them are expressly declared to be nonassignable and nontransferable. In the event of any attempt to alienate, commute, anticipate, assign, pledge, encumber, transfer, or dispose of the right to receive the payments required to be
made by the Company hereunder, the Company shall have no further obligation to make any payments otherwise required of it hereunder (except to the extent required by applicable law). 
 (b) Exception for Domestic Relations Orders. Notwithstanding the provisions of paragraph (a) of this subsection 10.2,
any benefit payment otherwise due to a Participant under the Plan may, in the discretion of the Committee and if it determines such action is required to satisfy applicable law, be made to a person other than the Participant to the extent necessary
to fulfill a domestic relations order (as defined in Code Section 414(p)(1)(B) 

  

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and Section 206(d)(3)(B)(i) of ERISA). Any such benefit shall be paid to such other person only at the time the benefit would otherwise be paid to the
participant and there shall not be any early payment hereunder. 
 10.3 No Spousal Rights. Nothing contained in the Plan shall
give any spouse or former spouse of a Participant any right to benefits under the Plan of the types described in Code Sections 401(a)(11) and 417 (relating to qualified preretirement survivor annuities and qualified joint and survivor annuities).

 10.4 Separation From Service. For all purposes of the Plan, a Participant shall be deemed to have separated from service
with the Company on the date he or she dies, retires, or otherwise has a separation from service with the Company’s controlled group. The following subsections of this subsection 10.4 shall apply in determining when a Participant has incurred a
separation from service with the Company’s controlled group. 
 (a) Effect of Leave of Service. The
Participant’s service with the Company’s controlled group shall be treated as continuing intact while the Participant is on military leave, sick leave, or other bona fide leave of absence where there is a reasonable expectation that the
Participant will return to perform services for the Company’s controlled group (but not beyond the later of the date on which the leave has lasted for six months or the date on which the Participant no longer retains a right of reemployment
with the Company’s controlled group under an applicable statute or by contract). 
 (b) Determination of Separation
From Service. For purposes of the Plan, a separation from service of the Participant with the Company’s controlled group as of any date shall be determined to have occurred when, under all facts and circumstances, either (i) no
further services will be performed by the Participant for the Company’s controlled group after such date or (ii) the level of bona fide services the Participant will perform for the Company’s controlled group after such date (whether
as an employee or as an independent contractor) will permanently decrease to no more than 20% of the average level of bona fide services performed (whether as an employee or as an independent contractor) by the Participant for the Company’s
controlled group over the immediately preceding 36-month period (or the full period of the Participant’s service for the Company’s controlled group if such period has been less than 36 months). 
 (c) Controlled Group Definition. For purposes of this subsection 10.4, the “Company’s controlled group”
means, collectively, (i) each Employer and (ii) each other corporation or other organization that is deemed to be a single employer with an Employer under Section 414(b) or (c) of the Code (i.e., as part of a controlled
group of corporations that includes an Employer or under common control with an Employer), provided that such Code sections will be applied and interpreted by substituting “at least 50 percent” for each reference to “at least 80
percent” that is contained in Code Section 1563(a)(1), (2), and (3) and in Section 1.414(c)-2 of the Treasury Regulations. 
 10.5 No Effect On Employment. The Plan is not a contract of employment, and the terms of employment of any Key Employee shall not be affected in any way by the Plan except as specifically provided in the Plan. The
establishment of the Plan shall not be construed as conferring any legal rights upon any Key Employee for a continuation of employment, nor shall it interfere with the right of the Company to discharge any Employee and to treat him or her 

  

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without regard to the effect which such treatment might have upon him or her as a Participant in the Plan. Each Participant (and any Beneficiary of or other
person claiming through the Participant) who may have or claim any right under the Plan shall be bound by the terms of the Plan. 
 10.6
Applicable Law. The Plan shall be governed by applicable federal law and, to the extent not preempted by applicable federal law, the laws of the State of Ohio. 
 10.7 Separability of Provisions. If any provision of the Plan is held invalid or unenforceable, such invalidity or unenforceability shall not affect any other provision hereof, and the Plan shall be
construed and enforced as if such provision had not been included. 
 10.8 Headings. Headings used throughout the Plan are for
convenience only and shall not be given legal significance. 
 10.9 Counterparts. The Plan may be executed in any number of
counterparts, each of which shall be deemed an original. All counterparts shall constitute one and the same instrument, which shall be sufficiently evidenced by any one thereof. 
 10.10 Application of Code Section 409A. The Plan is intended to satisfy and comply with all of the requirements of Section 409A
of the Code and any Treasury Regulations issued thereunder. The provisions of the Plan shall be interpreted and administered in accordance with such intent. 
 IN ORDER TO EFFECT THE PROVISIONS OF THIS PLAN DOCUMENT, Convergys Corporation, the sponsor of the Plan, has caused its name to be subscribed to this Plan document, to be effective as of January 1, 2005.

  

			
	CONVERGYS CORPORATION
		
	By:	 	/s/ David R. Whitwam
	Title:	 	Chairman – Compensation Committee
	Date:	 	10/21/08


  

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