INDEX OF EXHIBITS

Exhibit Number Description No. of Pages

Exhibit HA-App-1 Route Maps 3 

Exhibit HA-App-2 Proposed Schedules, including 14 

 Winter and Summer Connecting Schedules 

Exhibit HA-App-3 Aircraft Seating Charts, Cargo Capacity 2 

 and Fuel Requirements 

Exhibit HA-App-4 Pictures of Hawaiian’s B767 6 

 and A330 Aircraft 

Exhibit HA-App-5 Hawaiian’s Japanese Language Website 16 

 and Sample Japanese Marketing Materials 

Exhibit HA-App-6 Summary of Hawaiian’s Awards, Accolades 5 

 and Corporate Highlights 

Docket OST-2010-0018 
































HNL HNL HNL

LIH OGG OGG

KOA KOA

SAN

HND OAK OAK

SFO

SMF SMF SMF

SJC

ITO

LAS

LAX

PDX PDX

PHX

PPG PPG

PPT PPT PPT

SEA SEA

THE PROPOSED HAWAIIAN AIRLINES

HONOLULU – TOKYO NONSTOP SERVICE 

WILL PROVIDE PASSENGERS WITH ONLINE SERVICE TO

16 AIRPORTS BEYOND HONOLULU

Exhibit HA-App-1

Docket OST-2010-0018

Page 1 of 3

Source: Exhibit HA-App-2, pages 1-6.

Proposed 

Current
THE PROPOSED HONOLULU – TOKYO NONSTOP WILL PROVIDE 

PASSENGERS WITH 29 NONSTOP–TO –NONSTOP INTRA-JAPAN 

INTERLINE CONNECTING OPTIONS BEYOND TOKYO

Exhibit HA-App-1

Docket OST-2010-0018

Page 2 of 3

Note: Map includes Winter Schedule connections. One additional airport is added (MMB) when the summer schedules are used.

Source: Exhibit HA-App-2, pages 7-10.



















































 







YGJ YGJ YGJ

KIX

TKS SHM

TAK

KCZ

MYJ MYJ MYJ

UBJ UBJ UBJ

KMJ KMJ

NGS

TOY KMQ

HNDD HN

To HNL L ToHN

AKJ AKJ

ASJ ASJ

AXT

CTS

FUK

HIJ HIJ HIJ

HKD

HSG

ITM

IZO

KKJ KKJ KKJ

KMI KMI KMI KOJ KOJ

MSJ MSJ

OIT

OKA

OKJ OKJ

Proposed 

Current
THE PROPOSED HONOLULU – TOKYO NONSTOP 

COMBINED ROUTE MAP

Exhibit HA-App-1

Docket OST-2010-0018

Page 3 of 3

Note: Connections beyond HND are interline connections.

Source: Exhibit HA-App-2.

#

#

#

#

#

#

# #

#

#

# #

# # #

#

#

#

#

# # #

#

# # ##

#

#

#

#

# #

#

#

#

#

#

#

#

#

#

#

#

##

#

LAS

SAN

SJC

OAK OAK

SFO

SMF SMF SMF

LAX

HNL HNL HNL LIH OGG OGG

KOA

HND HND

ITO

PDX PDX

PHX PHX

PPG PPG

PPT PPT PPT

SEA

Proposed 

Current
HAWAIIAN AIRLINES’ PROPOSED HNL – HND SERVICE

Boeing 767-300/Airbus 330 Aircraft

Exhibit HA-App-2

Docket OST-2010-0018

Page 1 of 14

Summer

8:20

2200 +1

1745

TOKYO

(HND)

HONOLULU

(HNL)

Summer

7:35

2345

1220

Winter

9:15

Winter

7:00

2345

1145

HA 457

Daily

HA 458

Daily

2200 +1

1840

Note: All Times Local.

Season

Elapsed Time

Flight

Freq/Wk

Proposal 1
HAWAIIAN AIRLINES’ PROPOSED HNL – HND SERVICE

Boeing 767-300/Airbus 330 Aircraft

2210 +1

1755

TOKYO

(HND)

HONOLULU

(HNL)

2355

1230

2355

1155

HA 459

Daily

HA 460

Daily

2210 +1

1850

Exhibit HA-App-2

Docket OST-2010-0018

Page 2 of 14

Note: All Times Local.

Flight

Freq/Wk

Proposal 2

Summer

8:20

Summer

7:35

Winter

9:15

Winter

7:00

Season

Elapsed Time
HAWAIIAN AIRLINES’ ROUNDTRIP NONSTOP-TO-NONSTOP 

ONLINE CONNECTIONS AT HONOLULU FOR PROPOSED 

HONOLULU – TOKYO SERVICE

(Winter Schedule)

PPT

PPG

PHX

OAK

SMF

SFO

LAX

SJC

SAN

SEA

PDX

LAS

ITO

LIH

OGG

KOA

Origin Flight

HNL

Arrival

HNL 

Depart Destination Flight

482

466

35

47

19

11

1

43

15

21

25

7

301

190

335

189

0515

0530

1135

1150

1200

1210

1215

1230

1310

1330

1405

1440

1536

1646

1650

1655

HND

HND

1745

1755

457

459

763

763

763

763

763

763

763

763

763

763

763

763

717

717

717

717

763/A330

763/A330

Elapsed

Time

HND

Arrive

2200 +1

2210 +1

Departure

Time

2345

2320

0805

0830

0830

0850

0835

0900

0915

0920

1015

1030

1447

1616

1616

1613

Eqpt

Days of 

Operation

6

1 5

1234567

1234567

1234567

1234567

1234567

1 345 7

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

Westbound/1

27:15

26:40

21:55

20:30

20:30

20:10

20:25

20:00

19:45

19:40

18:45

18:30

12:13

10:54

10:54

10:57

9:15

9:15

Exhibit HA-App-2

Docket OST-2010-0018

Page 3 of 14

Note: All times local.

1/ Free stopovers will be available for all markets.

Source: Official Airline Guide, schedules for the week of February 8-14, 2010 (February 2010 Max Edition) and Proposed HA HND Schedules.
HAWAIIAN AIRLINES’ ROUNDTRIP NONSTOP-TO-NONSTOP 

ONLINE CONNECTIONS AT HONOLULU FOR PROPOSED 

HONOLULU – TOKYO SERVICE

(Winter Schedule)

1320

1325

1335

1338

1340

1345

1345

1350

1355

1400

1410

1440

1505

1535

1535

1605

1705

Origin Flight

HNL

Arrival

HNL 

Depart Destination Flight

2040

1418

2035

1417

2045

1423

2045

1435

2100

2120

1449

2215

2359

2315

2300

2145

2130

16

302

48

576

12

373

20

348

44

2

506

22

36

18

26

481

465

HND

HND

2345

2355

458

460

763/330

763/330

763

717

763

717

763

717

763

717

763

763

717

763

763

763

763

763

763

Elapsed

Time

7:00

7:00

13:55

9:23

13:40

9:22

13:50

9:28

13:50

9:40

14:05

14:25

9:54

15:20

16:04

16:20

16:05

16:50

17:35

Destination

Arrive

1145

1155

Departure

Time

SAN

ITO

OAK

OGG

SFO

LIH

SMF

KOA

SJC

LAX

OGG

SEA

PHX

LAS

PDX

PPT

PPG

Eqpt

Days of 

Operation

1234567

1234567

1234567

1234567

1234567

567

1234567

1234567

1234567

1234567

234 67

1234567

1234567

1234567

1234567

1234567

1234567

5

4 7

Eastbound/1

Exhibit HA-App-2

Docket OST-2010-0018

Page 4 of 14

Note: All times local.

1/ Free stopovers will be available for all markets.

Source: Official Airline Guide, schedules for the week of February 8-14, 2010 (February 2010 Max Edition) and Proposed HA HND Schedules.
HAWAIIAN AIRLINES’ ROUNDTRIP NONSTOP-TO-NONSTOP 

ONLINE CONNECTIONS AT HONOLULU FOR PROPOSED 

HONOLULU – TOKYO SERVICE

(Summer Schedule)

PPT

PPG

OAK

SFO

SMF

SJC

PHX

SAN

SEA

PDX

LAX

LAS

LIH

ITO

KOA

LIH

OGG

Origin Flight

HNL

Arrival

HNL 

Depart Destination Flight

482

466

47

11

19

43

35

15

21

25

3

7

190

263

189

192

543

0515

0535

1105

1115

1130

1130

1155

1215

1225

1310

1315

1345

1646

1701

1710

1725

1745

HND

HND

1840

1850

457

459

763

763

763

763

763

763

763

763

763

763

763

763

717

717

717

717

717

763/A330

763/A330

Elapsed

Time

HND

Arrive

2200+1

2210+1

Departure

Time

2345

2320

0855

0855

0855

0900

0815

0930

0920

1015

1045

1030

1616

1612

1628

1655

1711

Eqpt

Days of 

Operation

7

1 5

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

567

1234567

1234567

1234567

Westbound/1

27:15

26:40

21:05

21:05

21:05

21:00

21:45

20:30

20:40

19:45

19:15

19:30

10:44

10:48

10:32

10:05

9:59

8:20

8:20

Exhibit HA-App-2

Docket OST-2010-0018

Page 5 of 14

Note: All times local.

1/ Free stopovers will be available for all markets.

Source: Official Airline Guide, schedules for the week of July 12-18, 2010 (February 2010 Max Edition) and Proposed HA HND Schedules.
HAWAIIAN AIRLINES’ ROUNDTRIP NONSTOP-TO-NONSTOP 

ONLINE CONNECTIONS AT HONOLULU FOR PROPOSED 

HONOLULU – TOKYO SERVICE

(Summer Schedule)

1350

1355

1410

1440

1448

1500

1515

1605

1700

2230

2250

Origin Flight

HNL

Arrival

HNL 

Depart Destination Flight

1435

1433

1449

2310

1541

2330

2359

2145

2125

0655

0720

348

373

506

26

260

18

36

481

465

4

28

HND

HND

2345

2355

458

460

763/330

763/330

717

717

717

763

717

763

763

763

763

763

763

Elapsed

Time

7:35

7:35

9:50

9:48

9:54

15:15

10:46

15:35

16:04

16:50

17:30

23:00

23:25

Destination

Arrive

1220

1230

Departure

Time

KOA

LIH

OGG

PDX

ITO

LAS

PHX

PPT

PPG

LAX

SEA

Eqpt

Days of 

Operation

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

6

4 7

1234567

1 56

Eastbound/1

Exhibit HA-App-2

Docket OST-2010-0018

Page 6 of 14

Note: All times local.

1/ Free stopovers will be available for all markets.

Source: Official Airline Guide, schedules for the week of July 12-18, 2010 (February 2010 Max Edition) and Proposed HA HND Schedules.
HAWAIIAN AIRLINES’ ROUNDTRIP NONSTOP-TO-NONSTOP 

INTERLINE CONNECTIONS AT TOKYO FOR PROPOSED 

HONOLULU – TOKYO SERVICE

(Winter Schedule)

HNL

HNL

Origin Flight

HND

Arrival

HND

Depart Destination Flight

457

459

2200+1

2210+1

0625

0625

0625

0625

0625

0635

0635

0640

0640

0640

0640

0645

0645

0650

0650

0650

0655

0655

0700

0700

0710

0720

0720

0725

0725

0725

0725

0725

0730

0730

0730

0735

0735

0735

0735

0735

0740

0740

0740

FUK

ITM

KIX

KIX

OKA

OKA

UBJ

CTS

HKD

KMI

OKA

CTS

CTS

KOJ

NGS

TOY

HIJ

HIJ

ITM

ITM

YGJ

KMQ

TKS

AKJ

KIX

KIX

MYJ

MYJ

FUK

KMI

UBJ

HSG

IZO

KKJ

KKJ

OKJ

AKJ

AXT

TAK

981

101

173

173

901

991

691

4711

81

3751

993

11

503

619

3731

881

671

1601

13

13

811

1273

1431

1103

141

141

583

583

309

1883

1643

451

1663

73

3873

1681

31

1261

531

763/330

763/330

772

777

73H

M90

767

735

320

763

735

734

767

763

777

767

734

767

767

AB6

767

772

738

767

AB6

AB6

767

767

320

767

AB6

73H

73H

320

73H

320

320

734

763

AB6

767

Elapsed

Time

Destination

Arrive

0815

0735

0745

0745

0915

0930

0820

0810

0800

0835

0930

0815

0820

0845

0855

0750

0820

0825

0810

0810

0830

0830

0845

0910

0840

0840

0855

0855

0930

0925

0920

0935

0910

0915

0925

0900

0920

0855

0900

Departure

Time

1745

1755

Eqpt

Days of 

Operation

1234567

1234567

1234567

1234567

2 4 7

1 3 56

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

7

123456

1234567

1234567

1234567

1234567

2 4 6

1 3 5 7

7

123456

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

Westbound

HA

HA

NH

JL

JL

JL

JL

NH

NH

NH

HD

NH

NH

HD

JL

NH

NH

NH

NH

JL

NH

NH

NH

JL

JL

JL

NH

NH

NH

NH

JL

JL

JL

NH

JL

7G

NH

JL

HD

JL

NH

Carrier

9:15

9:15

19:20

18:40

18:50

18:50

20:20

20:35

19:25

19:15

19:05

19:40

20:35

19:20

19:25

19:50

20:00

18:55

19:25

19:30

19:15

19:15

19:35

19:35

19:50

20:15

19:45

19:45

20:00

20:00

20:35

20:30

20:25

20:40

20:15

20:20

20:30

20:05

20:25

20:00

20:05

Exhibit HA-App-2

Docket OST-2010-0018

Page 7 of 14
Origin Flight

HND

Arrival

HND

Depart Destination Flight

0745

0750

0750

0755

0800

0800

0805

0805

0805

0815

0815

0830

0835

0835

0840

0845

0850

OKJ

HKD

KMJ

MSJ

KOJ

OIT

NGS

OIT

TAK

KKJ

KMJ

MYJ

ASJ

KCZ

KMQ

SHM

AXT

651

1161

3711

1225

1863

1783

1841

191

1403

371

1801

1461

1953

561

751

1381

873

320

767

734

73H

777

AB6

M90

738

M90

73H

AB6

767

M81

767

767

M81

767

Elapsed

Time

Destination

Arrive

0905

0915

0945

0920

1000

0950

1010

0950

0930

1005

1015

1010

1110

1005

0945

1005

0955

Assumptions: Minimum connect time at HND = 2 hours. Includes only points with roundtrip connections. Includes only points in Japan. 

Does not include Westbound connections leaving after 0900. All times local.

Source: Official Airline Guide, schedules for the week of February 8-14, 2010 (February 2010 Max Edition) and Proposed HA HND Schedules.

Departure

Time Eqpt

Days of 

Operation

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

Westbound

Carrier

NH

JL

NH

JL

JL

JL

JL

NH

JL

JL

JL

JL

JL

NH

NH

JL

NH

20:10

20:20

20:50

20:25

21:05

20:55

21:15

20:55

20:35

21:10

21:20

21:15

22:15

21:10

20:50

21:10

21:00

HAWAIIAN AIRLINES’ ROUNDTRIP NONSTOP-TO-NONSTOP 

INTERLINE CONNECTIONS AT TOKYO FOR PROPOSED 

HONOLULU – TOKYO SERVICE

(Winter Schedule)

Exhibit HA-App-2

Docket OST-2010-0018

Page 8 of 14
HAWAIIAN AIRLINES’ ROUNDTRIP NONSTOP-TO-NONSTOP 

INTERLINE CONNECTIONS AT TOKYO FOR PROPOSED 

HONOLULU – TOKYO SERVICE

(Winter Schedule)

MYJ

KCZ

KIX

TKS

OIT

KMI

HSG

TAK

TAK

SHM

OKJ

NGS

NGS

KMJ

TOY

KIX

IZO

HIJ

HIJ

MSJ

HIJ

UBJ

OKJ

UBJ

UBJ

ASJ

CTS

KIX

KIX

KMQ

KKJ

HKD

AXT

MYJ

MYJ

OKA

AKJ

Origin Flight

HND

Arrival

HND 

Depart Destination Flight

1472

1490

188

1442

1794

1892

456

1414

540

1386

1688

670

1854

1816

892

28

1672

686

686

1226

1620

1648

660

700

700

1958

76

148

148

760

88

1170

1268

598

598

922

38

1950

1950

1955

1955

1955

1955

1955

2020

2020

2025

2025

2025

2030

2035

2035

2040

2040

2040

2040

2050

2050

2050

2055

2055

2055

2100

2100

2100

2100

2100

2105

2105

2105

2105

2105

2115

2120

AB6

734

767

AB6

AB6

73H

320

767

767

M81

734

772

AB6

AB6

767

320

73H

767

772

M90

AB6

73H

738

320

767

M81

744

737

737

767

320

767

73H

767

772

777

763

Elapsed

Time

HNL

Arrive

Departure

Time

1835

1840

1845

1845

1830

1825

1825

1910

1910

1920

1915

1855

1855

1905

1930

1930

1920

1920

1920

1930

1935

1925

1940

1930

1930

1900

1920

1945

1945

1955

1930

1935

1950

1945

1945

1900

1935

Eqpt

Days of 

Operation

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

123 6

45 7

1234567

1234567

1234567

1234567

123 6

45 7

1234567

1234567

2 4 6

1 3 5 7

1234567

1234567

1234567

1234567

1234 67

5

1234567

1234567

Eastbound

JL

JL

JL

JL

JL

JL

NH

JL

NH

JL

JL

NH

JL

JL

NH

7G

JL

NH

NH

JL

JL

JL

NH

NH

NH

JL

NH

NH

NH

NH

7G

JL

JL

NH

NH

JL

HD

Carrier

12:10

12:05

12:00

12:00

12:15

12:20

12:20

11:35

11:35

11:25

11:30

11:50

11:50

11:40

11:15

11:15

11:25

11:25

11:25

11:15

11:10

11:20

11:05

11:15

11:15

11:45

11:25

11:00

11:00

10:50

11:15

11:10

10:55

11:00

11:00

11:45

11:10

Exhibit HA-App-2

Docket OST-2010-0018

Page 9 of 14
HAWAIIAN AIRLINES’ ROUNDTRIP NONSTOP-TO-NONSTOP 

INTERLINE CONNECTIONS AT TOKYO FOR PROPOSED 

HONOLULU – TOKYO SERVICE

(Winter Schedule)

FUK

FUK

YGJ

ITM

KMQ

KOJ

KMJ

CTS

ITM

KOJ

KMI

CTS

Origin Flight

HND

Arrival

HND

Depart Destination Flight

342

270

820

138

1282

1878

650

98

40

3782

618

540

2120

2120

2120

2125

2125

2125

2125

2130

2130

2130

2135

2140

HNL

HNL

2345

2355

458

460

777

772

738

777

767

AB6

320

735

773

734

320

773

763/330

763/330

Elapsed

Time

HNL

Arrive

1145

1155

Departure

Time

1945

1950

2000

2015

2015

1945

1950

1950

2020

1950

2000

2000

Eqpt

Days of 

Operation

1234567

1234 67

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

Eastbound

JL

NH

NH

JL

JL

JL

NH

HD

NH

NH

NH

JL

Carrier

11:00

10:55

10:45

10:30

10:30

11:00

10:55

10:55

10:25

10:55

10:45

10:45

7:00

7:00

Assumptions: Minimum connect time at HND = 2 hours. Includes only points with roundtrip connections. Includes only points in Japan. 

Eastbound maximum connect time at HND = 4 hours. All times local.

Source: Official Airline Guide, schedules for the week of February 8-14, 2010 (February 2010 Max Edition) and Proposed HA HND Schedules.

Exhibit HA-App-2

Docket OST-2010-0018

Page 10 of 14
HAWAIIAN AIRLINES’ ROUNDTRIP NONSTOP-TO-NONSTOP 

INTERLINE CONNECTIONS AT TOKYO FOR PROPOSED 

HONOLULU – TOKYO SERVICE

(Summer Schedule)

HNL

HNL

Origin Flight

HND

Arrival

HND

Depart Destination Flight

457

459

2200+1

2210+1

0625

0625

0630

0630

0630

0635

0635

0635

0635

0640

0640

0640

0645

0650

0650

0655

0655

0655

0700

0700

0710

0720

0720

0725

0725

0725

0725

0730

0730

0730

0730

0735

0735

0735

0735

0740

0740

0740

0745

OKA

OKA

CTS

HKD

ITM

CTS

FUK

KIX

UBJ

HKD

KMI

NGS

CTS

KOJ

TOY

HIJ

HIJ

MMB

ITM

MMB

YGJ

KMQ

TKS

FUK

KIX

KIX

MYJ

AKJ

KMI

OKJ

UBJ

HKD

HSG

KKJ

NGS

AKJ

AKJ

TAK

OKJ

901

991

4711

4781

101

503

981

173

691

81

3751

3731

11

619

881

671

1601

71

13

4771

811

1273

1431

309

141

141

583

4731

1883

1681

1643

1161

451

73

1841

1103

31

531

651

763/330

763/330

767

735

763

735

777

777

772

M90

320

735

734

734

763

767

767

767

767

735

772

735

738

773

AB6

777

767

767

767

763

73H

734

73H

767

320

320

AB6

AB6

763

767

320

Elapsed

Time

Destination

Arrive

0855

0905

0800

0750

0735

0810

0815

0755

0815

0800

0835

0845

0815

0835

0750

0815

0820

0835

0805

0840

0825

0820

0835

0910

0840

0840

0845

0910

0910

0845

0905

0855

0925

0915

0925

0915

0920

0900

0900

Departure

Time

1840

1850

Eqpt

Days of 

Operation

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

2 4 6

1 3 5 7

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

Westbound

HA

HA

JL

NH

NH

NH

JL

JL

NH

JL

NH

HD

NH

NH

HD

NH

NH

NH

JL

HD

NH

NH

NH

JL

JL

JL

NH

NH

NH

NH

JL

JL

JL

JL

NH

7G

JL

JL

HD

NH

NH

Carrier

8:20

8:20

19:05

19:15

18:10

18:00

17:45

18:20

18:25

18:05

18:25

18:10

18:45

18:55

18:25

18:45

18:00

18:25

18:30

18:45

18:15

18:50

18:35

18:30

18:45

19:20

18:50

18:50

18:55

19:20

19:20

18:55

19:15

19:05

19:35

19:25

19:35

19:25

19:30

19:10

19:10

Exhibit HA-App-2

Docket OST-2010-0018

Page 11 of 14
Origin Flight

HND

Arrival

HND

Depart Destination Flight

0750

0750

0750

0755

0755

0805

0805

0805

0815

0815

0815

0830

0830

0835

0840

0845

0850

AXT

KMJ

TAK

MMB

MSJ

KOJ

OIT

OIT

IZO

KKJ

KMJ

ASJ

SHM

KCZ

KMQ

MYJ

AXT

1261

3711

1403

1183

1225

1863

1783

191

1663

371

1801

1953

1381

561

751

1461

873

AB6

734

AB6

M90

M81

777

767

320

M90

73H

AB6

M81

M81

767

767

767

320

Elapsed

Time

Destination

Arrive

0855

0945

0910

0945

0915

1000

0940

0940

0945

1005

1000

1050

0945

0955

0940

1010

0955

Assumptions: Minimum connect time at HND = 2 hours. Includes only points with roundtrip connections. Includes only points in Japan. 

Does not include Westbound connections leaving after 0900. All times local.

Source: Official Airline Guide, schedules for the week of July 12-18, 2010 (February 2010 Max Edition) and Proposed HA HND Schedules.

Departure

Time Eqpt

Days of 

Operation

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

Westbound

Carrier

JL

NH

JL

JL

JL

JL

JL

NH

JL

JL

JL

JL

JL

NH

NH

JL

NH

19:05

19:55

19:20

19:55

19:25

20:10

19:50

19:50

19:55

20:15

20:10

21:00

19:55

20:05

19:50

20:20

20:05

HAWAIIAN AIRLINES’ ROUNDTRIP NONSTOP-TO-NONSTOP 

INTERLINE CONNECTIONS AT TOKYO FOR PROPOSED 

HONOLULU – TOKYO SERVICE

(Summer Schedule)

Exhibit HA-App-2

Docket OST-2010-0018

Page 12 of 14
HAWAIIAN AIRLINES’ ROUNDTRIP NONSTOP-TO-NONSTOP 

INTERLINE CONNECTIONS AT TOKYO FOR PROPOSED 

HONOLULU – TOKYO SERVICE

(Summer Schedule)

KCZ

KIX

OIT

HSG

TKS

OKJ

SHM

KMI

TAK

TAK

KMJ

NGS

NGS

TOY

KIX

IZO

HIJ

MSJ

UBJ

MMB

CTS

UBJ

HIJ

ASJ

KIX

KIX

MYJ

OKJ

KKJ

AXT

KKJ

KMQ

OKA

HKD

AKJ

KOJ

FUK

Origin Flight

HND

Arrival

HND 

Depart Destination Flight

1490

188

1794

456

1442

1688

1386

1892

1414

540

1816

1854

670

892

28

1672

686

1226

1648

4778

76

700

1620

1958

148

148

598

660

88

1268

3888

760

922

1170

38

1878

342

1945

1955

1955

1955

2010

2010

2020

2020

2025

2025

2035

2035

2035

2035

2040

2040

2040

2045

2050

2050

2055

2055

2100

2100

2100

2100

2100

2100

2105

2105

2105

2110

2115

2115

2120

2120

2125

734

767

AB6

320

AB6

734

M81

73H

767

767

AB6

AB6

772

767

320

73H

767

M81

73H

735

744

320

AB6

M81

737

737

767

738

320

AB6

320

767

744

767

763

AB6

777

Elapsed

Time

HNL

Arrive

Departure

Time

1830

1845

1835

1815

1900

1855

1915

1845

1915

1910

1905

1855

1855

1930

1930

1920

1915

1925

1925

1900

1920

1920

1940

1855

1945

1945

1935

1940

1930

1955

1925

2000

1855

1950

1935

1940

1950

Eqpt

Days of 

Operation

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

2 4 6

1 3 5 7

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

Eastbound

JL

JL

JL

NH

JL

JL

JL

JL

JL

NH

JL

JL

NH

NH

7G

JL

NH

JL

JL

NH

NH

NH

JL

JL

NH

NH

NH

NH

7G

JL

NH

NH

JL

JL

HD

JL

JL

Carrier

12:50

12:35

12:45

13:05

12:20

12:25

12:05

12:35

12:05

12:10

12:15

12:25

12:25

11:50

11:50

12:00

12:05

11:55

11:55

12:20

12:00

12:00

11:40

12:25

11:35

11:35

11:45

11:40

11:50

11:25

11:55

11:20

12:25

11:30

11:45

11:40

11:30

Exhibit HA-App-2

Docket OST-2010-0018

Page 13 of 14
HAWAIIAN AIRLINES’ ROUNDTRIP NONSTOP-TO-NONSTOP 

INTERLINE CONNECTIONS AT TOKYO FOR PROPOSED 

HONOLULU – TOKYO SERVICE

(Summer Schedule)

KMQ

FUK

KMJ

YGJ

CTS

ITM

CTS

KOJ

ITM

KMI

AKJ

Origin Flight

HND

Arrival

HND

Depart Destination Flight

1282

270

650

820

98

138

540

3782

40

618

4738

2125

2125

2125

2125

2130

2130

2130

2130

2135

2140

2145

HNL

HNL

2345

2355

458

460

767

773

320

738

735

777

773

734

773

320

763

763/330

763/330

Elapsed

Time

HNL

Arrive

1220

1230

Departure

Time

2015

1945

1945

2000

1950

2020

2000

1950

2020

2000

2000

Eqpt

Days of 

Operation

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

1234567

Eastbound

JL

NH

NH

NH

HD

JL

JL

NH

NH

NH

NH

Carrier

11:05

11:35

11:35

11:20

11:30

11:00

11:20

11:30

11:00

11:20

11:20

7:35

7:35

Exhibit HA-App-2

Docket OST-2010-0018

Page 14 of 14

Assumptions: Minimum connect time at HND = 2 hours. Includes only points with roundtrip connections. Includes only points in Japan. 

Does not include Westbound connections leaving after 0900. All times local.

Source: Official Airline Guide, schedules for the week of July 12-18, 2010 (February 2010 Max Edition) and Proposed HA HND Schedules.
Hawaiian’s B767-300 ER Aircraft Seating Diagram

Seats Available

Business Class “J” Seats: 18* 

Economy “Y” Seats: 246* 

 

Total Seats: 264* 

Estimated Cargo Capacity

29,800 lbs. per flight 

Estimated Fuel Required

10,155,000 per year** 

Hawaiian has spoken with its fuel supplier, which has stated that sufficient fuel will be 

available at both HNL and HND for Hawaiian’s proposed services. 

All aircraft to be used for the proposed services will be compliant with FAR-36. 

* 1 Business Class seat and 5 Economy seats will be blocked for cockpit and cabin 

crews on all flights due to extended range operations, resulting in 258 total available seats 

on each flight. 

** Because aircraft for proposed services will be taken from aircraft already on hand 

or on order, the proposals will not result in an annual net increase in near-term fuel 

consumption of 10,000,000 gallons or more. 

Exhibit HA-App-3 

Docket OST-2010-0018 

Page 1 of 2 
Hawaiian’s A330 Aircraft Seating Diagram

Seats Available

Business Class “J” Seats: 18 

Economy “Y” Seats: 276 

 

Total Seats: 294* 

Estimated Cargo Capacity

21,160 lbs. per flight 

Estimated Fuel Required

11,500,000 per year** 

Hawaiian has spoken with its fuel supplier, which has stated that sufficient fuel will be 

available at both HNL and HND for Hawaiian’s proposed services. 

All aircraft to be used for the proposed services will be compliant with FAR-36. 

* Cockpit and cabin crews will use the Lower Deck Crew Rest Module on all 

flights due to extended range operations; as a result, all 294 total seats will be available 

on each flight. 

** Because aircraft for proposed services will be taken from aircraft already on hand 

or on order, the proposals will not result in an annual net increase in near-term fuel 

consumption of 10,000,000 gallons or more. 

Exhibit HA-App-3 

Docket OST-2010-0018 

Page 2 of 2 
Exhibit HA-App-4 

Docket OST-2010-0018 

Page 1 of 6 

Hawaiian’s B767-300 ER Aircraft
Exhibit HA-App-4 

Docket OST-2010-0018 

Page 2 of 6 

Hawaiian’s B767-300 ER Aircraft – Business Class Seats
Exhibit HA-App-4 

Docket OST-2010-0018 

Page 3 of 6 

Hawaiian’s B767-300 ER Aircraft – Economy Seats & Flight Crew
Exhibit HA-App-4 

Docket OST-2010-0018 

Page 4 of 6 

Hawaiian’s A330 Aircraft
Exhibit HA-App-4 

Docket OST-2010-0018 

Page 5 of 6 

Hawaiian’s A330 Aircraft – Business Class Seats
Exhibit HA-App-4 

Docket OST-2010-0018 

Page 6 of 6 

Hawaiian’s A330 Aircraft – Economy Seats
Hawaiian’s Japanese Language Website

& Sample Japanese Marketing Materials

Exhibit HA-App-5 

Docket OST-2010-0018 

Page 1 of 16 






ハワイアン航空は今年、創立80周年を迎えることができました。米国で定時出発率No.1を誇り、全便ボーイング機材によ

る安全で快適な空の旅で皆様をネイバーアイランドへご案内しております。現在、ハワイアン航空はハワイ島内以外にも、

米国西海岸、南太平洋タヒチ、マニラ、サモア、シドニーへと就航しております。

ぜひ、この機会にファーストクラスをご利用ください。優先搭乗に加え、空港ではラウンジをご利用できますので、出発まで

快適にお過ごしいただけます。また、機内ではグアバジュース、コナコーヒーはもちろん、アルコールも無料でご提供して

おります。

80周年記念としてファーストクラス航空券を2009年11月20日~12月25日までにご購入のお客様20名様へ抽選にて

スペシャルマウスパッドをプレゼントいたします。なお、当選は発送をもって代えさせていただきますので、予めご了承くだ

さい。

航空券購入日

航空券番号(13桁/例:1731234567890)*

予約番号(6文字/例:ABCDEF)*

搭乗予定日

予約便名

お名前

平日日中連絡先

メールアドレス

メールアドレス (確認のため再度入力)

ハワイアン航空80周年記念キャンペーン file:///D:/GSA%20HP%202008-/cgi-bin/clipmail/clipmail.html

1 / 2 2010/02/09 13:37
プレゼント送付希望先住所

郵便番号 - 

都道府県

市区町村・番地

アパート・マンション名

*航空券番号もしくは予約番号は必ずご入力ください。この入力がない場合にはお客様の情報を確認することができませ

ん。また、ご搭乗済みの場合は、予約番号から過去のデータを取り出せませんので、航空券番号(E-Ticket Number)が

必ず必要となります。

※なお、応募いただきました個人情報につきましては、ハワイアン航空日本地区にて管理し、キャンペーンの目的のみに

使用します。 法令などにより開示を求められた場合を除き、個人情報をご本人の同意を得ることなくキャンペーン業務に関

与する者以外の第三者に開示することはありません。

Copyright (C) 2009 Hawaiian Airlines, Japan. All Rights Rese

ハワイアン航空80周年記念キャンペーン file:///D:/GSA%20HP%202008-/cgi-bin/clipmail/clipmail.html

2 / 2 2010/02/09 13:37
対象期間中の発券冊数に応じ航空券や豪華賞品がもらえるチャンスです!HA便の予約・発券は、ぜひAXESSをご利用ください。

*航空券のご利用には各種条件があります。 詳細は当選者にご案内します。

7位~9位:コナビールセット 1位:ハワイアン航空エコノミークラス 往復航空券(2名様)

2位:ハワイアン航空エコノミークラス 往復航空券(1名様)

3位~6位:KUA‘AINAお食事券 10位ハワイアン航空マグカップセット

実施期間 2009年11月9日(月)~12月31日(木)発券分

対象店舗 AXESS端末を設置しているすべての旅行会社

対象記録 上記期間中にHAプレートで発券されたPNR

(*):AXESSで予約・発券済みであることが条件です。

応募方法 特別な応募手続きは必要ありません。弊社にて集計を行います。

発表 賞品の発送をもって発表に代えさせていただきます。

当キャンペーンにて収集した個人情報は、アクセス国際ネットワーク、およびハワイアン航空の個人情報取扱い方針の

もと、キャンペーンのみに利用し、お客さまの個人情報を第三者へ開示または 提供することはありません。

キャンペーンの詳細はAXESS情報Web〔コンテンツID:CNA0002870〕でもご確認いただけます。

お問い合わせは、アクセス国際ネットワーク・セールスまでお気軽に!

東京:03-5460-7040 大阪:06-6346-1295 名古屋:052-243-7222 福岡:092-263-3478 札幌:011-242-5931






Exhibit HA-App-6 

Docket OST-2010-0018 

Page 1 of 5 

Summary of Hawaiian’s Awards, Accolades and Corporate Highlights

April 6, 2009 

Hawaiian Ranks #1 in National Airline Quality Rating 

Hawaiian Airlines was named the nation’s top-ranked carrier for service quality in 2008 in the 19th

Annual Airline Quality Rating. The nationally recognized AQR study came to this conclusion after 

evaluating the service performance of 17 of the nation’s top airlines using 15 elements that are important 

to consumers when assessing the quality of airline service. 

February 9, 2009 

Hawaiian is Nation’s Most On-Time Airline for 5th Straight Year 

Hawaiian Airlines extended its remarkable streak of punctuality for a fifth consecutive year in 2008, 

topping all other carriers in on-time performance at 90 percent, as reported by the U.S. DOT’s Air Travel 

Consumer Report. Hawaiian barely lost out on the nation’s top ranking for fewest misplaced bags, 

breaking a streak of three straight years in which it led the nation in delivering bags to customers. 

October 28, 2008 

Condé Nast Readers Give High Marks to Hawaiian’s Service 

Hawaiian Airlines is the top-rated airline serving Hawaii and the fourth highest ranked airline nationwide, 

according to the 2008 Readers’ Choice Survey by Condé Nast Traveler magazine. Hawaiian’s signature 

‘Hawaii Starts Here’ inflight service resonated with travelers to the islands. 

May 29, 2008 

Hana Hou! Magazine Wins Top Travel Awards From Western Publications Association 

Hana Hou!, the inflight magazine for Hawaiian Airlines, received the 2008 Maggie Award for Best 

Travel/In-Transit Consumer magazine. Hana Hou!’s August/September 2007 issue focusing on Hawaiian 

family values earned the honor. Known as the “the Oscars of the magazine industry,” the Maggies 

recognize excellence in consumer and trade publications for print and online media. 

February 5, 2008 

Hawaiian Marks 4th Year as Nation’s Most Punctual Airline, 3rd Year at #1 for Baggage Service 

Hawaiian Airlines’ consistent leadership in customer service was reinforced by the U.S. DOT’s Air 

Travel Consumer Report for 2007, ranking as the nation’s top airline for both on-time performance and 

baggage service. This marked Hawaiian’s fourth straight year as the top on-time carrier, and third straight 

year as the nation’s leader in baggage service. 

October 24, 2007 

Hawaiian’s First Class Service Earns Top Marks from Business Travelers 

Hawaiian’s First Class service proved to be a favorite of business travelers receiving the highest ratings in 

four of the six categories judged by Condé Nast Traveler in its 10th Annual Business Travel Awards. 

Hawaiian received the single-highest score in any category for its cabin service, and this was the fourth 

year of the past five that its First Class food and beverage service was the highest rated of all airlines. 

August 8, 2007 

Hawaiian Rated Hawaii’s Best for 9th Straight Year – Travel + Leisure

Reflecting its excellence in service, Hawaiian Airlines was ranked as the nation’s top airline serving 

Hawaii in Travel + Leisure’s 2007 World’s Best Awards. It marked the ninth straight year that Hawaiian 

has earned the honor, which resulted from Travel + Leisure inviting its readers to rate airlines based on 

cabin comfort, food, inflight service, customer service, and value. Hawaiian ranked third nationally. 
Exhibit HA-App-6 

Docket OST-2010-0018 

Page 2 of 5 

June 19, 2007 

‘World’s Best Service Awards’ Rates Hawaiian Highest for Hawaii Travel 

Hawaiian Airlines ranked as the nation’s top airline serving Hawaii, according to the 2007 World’s Best 

Service Awards announced by Travel + Leisure magazine. The award was just the latest national honor 

earned by Hawaiian. The July issue of Consumer Reports gave Hawaiian a “Best Buy” rating for offering 

the “best combination of service and price.” Hawaiian was one of only four airlines nationally and the 

only airline serving Hawaii to earn the “Best Buy” rating. 

April 2, 2007 

Hawaiian #1 in Nationwide Airline Quality Study 

Hawaiian Airlines was named the nation’s top-performing airline for 2006 in the 17th Annual Airline 

Quality Rating. The comprehensive study evaluated the nation’s 18 largest carriers using a weighted 

average of 15 elements in four major areas important to customers when judging quality airline service. 

This was the first year that Hawaiian was included in the AQR study. 

February 7, 2007 

Hawaiian Ranks #1 in 2006 for On-Time Performance, Baggage Handling 

Hawaiian Airlines led the nation’s carriers in service performance for travelers in 2006, ranking #1 in 

both on-time performance and baggage handling, third in fewest oversales, and fourth in fewest flight 

cancellations, according to the U.S. DOT’s Air Travel Consumer Report. This marked Hawaiian’s third 

straight year leading the nation in on-time performance and second straight year in baggage handling. 

November 13, 2006 

Hawaiian Rated Tops For Hawaii by Condé Nast Traveler – Third Straight Year 

Hawaiian Airlines is the top-rated carrier serving Hawaii, according to the results of Condé Nast 

Traveler’s 2006 Readers’ Choice Survey. The magazine’s readers presented Hawaiian with this 

distinction for the third straight year. Hawaiian also ranked as the third highest airline nationally. 

September 21, 2006 

Hawaiian Wins International Award for Inflight Entertainment 

A commitment to highlighting Hawaii’s culture, people and natural beauty paid off for Hawaiian Airlines, 

as the carrier’s inflight video entertainment won a prestigious international award at the 18th Annual 

Avion Awards. Hawaiian earned top honors for “Best Entertainment for Main Screen” in the small fleet 

category. More than 160 total entries from 42 airlines worldwide were submitted. 

August 21, 2006 

Travel + Leisure Ranks Hawaiian Airlines Tops for Hawaii 

Readers of Travel + Leisure have again recognized Hawaiian Airlines as their carrier of choice to Hawaii 

in the magazine’s World’s Best Awards for 2006. For the eighth straight year, Hawaiian was the top-rated 

airline serving Hawaii. Hawaiian was the sixth-highest rated airline nationally and the only airline serving 

Hawaii among the top 10. 

June 19, 2006 

Hawaiian Airlines Named Hawaii’s Best by Travel + Leisure

In another testament to its award-winning service, Hawaiian Airlines was ranked as the nation’s top 

airline serving Hawaii in the 2006 World’s Best Service Awards announced by Travel + Leisure. 

Hawaiian was ranked as the fifth highest rated airline nationally. 
Exhibit HA-App-6 

Docket OST-2010-0018 

Page 3 of 5 

February 3, 2006 

Hawaiian Airlines Leads Nation’s Service Rankings for 2005 

Hawaiian Airlines led the nation’s carriers in service performance for 2005, earning the industry’s #1 

ranking in three categories: on-time performance, baggage handling, and fewest flight cancellations. As 

reported in the U.S. DOT’s Air Travel Consumer Report, Hawaiian flights arrived on schedule an average 

of 95.1 percent during the year, exceeding the industry average by 17.7 percentage points. This marked 

the second consecutive year Hawaiian earned the DOT’s top overall scores for service excellence. 

January 4, 2006 

Two Years and Counting – Hawaiian Airlines #1 On-Time 

Hawaiian Airlines continued its successful run in January as the nation’s #1 on-time airline for the 25th

consecutive month, with 95.2 percent of its flights arriving as scheduled. According to the U.S. DOT’s 

Air Travel Consumer Report, Hawaiian has been America’s most punctual airline since November 2003, 

when the airline began voluntarily reporting its service performance statistics to the DOT. 

November 16, 2005 

National Surveys Rank Hawaiian Highest of Domestic Airlines Serving Hawaii 

Two different consumer surveys issued this month on the service quality of domestic airlines have both 

ranked Hawaiian Airlines as the top carrier serving Hawaii. Condé Nast Traveler published its 2005 

Readers’ Choice Awards reporting the opinions of 28,000 survey respondents. Zagat Survey, the world’s 

leading provider of survey-based travel information issued its findings from more than 5,000 travelers. 

October 19, 2005 

Business Travelers Rank Hawaiian #1 for First Class Meals 

Condé Nast Traveler’s Business Travel Awards for 2005 have ranked Hawaiian Airlines as offering the 

best meals in premium class nationwide. Hawaiian’s menus are designed by Maui-based Chef Beverly 

Gannon, co-founder of the internationally recognized Hawaii Regional Cuisine. This marks the second 

time in three years Hawaiian’s First Class meal service has earned Condé Nast’s highest ranking. 

July 20, 2005 

Hawaiian’s Turnaround Earns Worldwide Aviation Award 

Hawaiian Airlines earned international acclaim at the 2005 Airline Strategy Awards in London, winning 

the prestigious Finance Award in recognition of its successful restructuring over the past three years. 

Hawaiian’s turnaround saw the company go from record-breaking losses in 2002 to profitability in 2003 

and 2004, while maintaining its commitment to creditors, suppliers, pension funds, and employees. 

February 3, 2005 

America’s Best Airline? DOT Confirms Hawaiian Airlines as America’s Most Reliable in 2004 

The U.S. DOT issued its final Air Travel Consumer Report for 2004 showing that Hawaiian Airlines was 

the nation’s best-performing carrier for service quality. Hawaiian’s on-time performance averaged 93.9 

percent during the year and led the industry each month. Hawaiian also ranked second overall in the 

airline industry for baggage handling and oversales. 

December 4, 2004 

Hawaiian Airlines Marks a Full Year as America’s Most Punctual Airline 

With a 95.3 percent on-time performance in October, Hawaiian Airlines completed its 12th straight month 

as the nation’s leader in this category, as reported by the U.S. DOT’s Air Travel Consumer Report. 

Hawaiian attained its industry-leading status by completely reforming its operations, improving how 

passengers were boarded, how bags were loaded, and how aircraft were cleaned and catered. 
Exhibit HA-App-6 

Docket OST-2010-0018 

Page 4 of 5 

November 22, 2004 

Condé Nast Travelers Speak 

Readers surveyed by Condé Nast Traveler have ranked Hawaiian Airlines ahead of all other carriers 

serving Hawaii, and as the fifth-best airline overall. Condé Nast Traveler’s Readers Choice Awards for 

2004 asked their readership to rate domestic airlines in four categories: ticketing/ground services, cabin 

comfort, cabin service, and entertainment options. Hawaiian improved its standing nationally by five 

places, having been ranked 10th overall the previous year. 

October 5, 2004 

Hawaiian Airlines – America’s Best Airline 

Hawaiian Airlines ranked #1 for on-time performance, best baggage handling, and fewest flight 

cancellations in August 2003 among all airlines nationwide, according to the U.S. DOT’s Air Travel 

Consumer Report. Hawaiian had 95.5 percent of its flights arrive as scheduled during August. For the 

three-month peak summer travel season Hawaiian averaged 95.9 percent record of punctuality, by far the 

best three months of service that any airline has ever recorded. 

September 29, 2004 

Hawaiian’s Inflight Entertainment Earns International Honors 

Hawaiian Airlines’ inflight entertainment program was recognized internationally with an impressive 

showing at the 16th Annual Avion Awards in Seattle. Hawaiian was named First Runner-Up for “Best 

Video Magazine Style Program” and Second Runner-Up for “Best Inflight Audio Entertainment.” 

Hawaiian’s inflight entertainment highlights Hawaii’s culture, traditions, people, music, and places. 

July 15, 2004 

Hawaiian Airlines is Hawaii’s Best – Travel + Leisure Magazine 

Readers of Travel + Leisure magazine have ranked Hawaiian higher than any other airline serving Hawaii 

in the category of “Best Domestic Airline” for the 2004 World’s Best Awards. Readers rated the airlines 

based on cabin comfort, food, inflight service, customer service, and value. Hawaiian ranked fifth overall 

among airlines nationwide. 

February 4, 2004 

Hawaiian Airlines Finishes 2003 as Nation’s #1 for On-Time Service 

Based on available industry data, Hawaiian finished 2003 with the best on-time performance of the top 

carriers reporting their results to the U.S. DOT. Hawaiian’s successful on-time service was enhanced in 

January 2003 when numerous “above and below wing” recommendations by front-line employees and 

management were implemented and collectively resulted in high flight schedule reliability. 

December 18, 2003 

Hawaiian Airlines is Nation’s #1 for On-Time Service 

Through the first 10 months of 2003, Hawaiian Airlines was the nation’s #1 carrier for on-time service 

with 92.1 percent of its flights arriving on schedule. The figures were reached by QMark Research & 

Polling, which conducted a year-to-date industry analysis through October in preparation for Hawaiian’s 

voluntary filing of statistical reporting to the DOT for its monthly Air Travel Consumer Report. 

October 21, 2003 

Hawaiian Airlines Rated #1 for Meals and Cabin Service 

Condé Nast Traveler has rated Hawaiian as the nation’s leading carrier for superior meals and cabin 

service as part of its sixth annual Business Travel Awards. In reviewing Hawaiian, the magazine 

commented, “The big surprise is Hawaiian Airlines, which receives higher scores for Food/Beverages and 

Cabin Service than any other major.” Hawaiian ranked as the fifth-best airline overall. 
Exhibit HA-App-6 

Docket OST-2010-0018 

Page 5 of 5 

August 26, 2003 

Hawaiian Airlines Named Fourth Best U.S. Airline by Travel + Leisure Magazine 

Hawaiian Airlines is the top-ranked airline serving Hawaii and the fourth highest ranked nationally, 

according to Travel + Leisure’s ‘World’s Best Awards’ Readers’ Survey for 2003. The awards were 

determined by magazine subscribers completing a questionnaire in the first quarter of the year. 

July 14, 2003 

Hawaiian Airlines Named Fifth Best U.S. Airline for Service by Travel + Leisure Magazine 

Travel + Leisure published its seventh annual World’s Best Service Readers’ Survey for 2003, showing 

that Hawaiian is the top-ranked carrier serving Hawaii and the fifth highest rated airline overall in 

providing service to customers. The magazine noted that readers agree the single biggest factor for 

companies making the list is their people. 

April 30, 2003 

Hawaiian Airlines Wins National Promotion Award for Lilo & Stitch

Disney’s blockbuster animated film, Lilo & Stitch, was also a winner for Hawaiian Airlines, as the 

company was honored with a “Reggie Award” for its marketing campaign as the movie’s exclusive 

domestic airline partner. The Reggie Awards, whose name is derived from “cash register” are to 

marketing promotions what the Oscars are to movies, rewarding excellence in planning, creativity, and 

execution. Hawaiian earned a Silver Reggie for its Lilo-themed campaign. 

November 25, 2002 

Hawaiian Airlines Honored for Corporate Philanthropy in 2002 

Hawaiian Airlines was recognized on National Philanthropy Day as Hawaii’s Outstanding Corporation in 

2002 for its commitment to giving back to the community. Hawaiian was nominated by the Honolulu 

Symphony, which has benefited from the airline’s support for the past four years. Hawaiian annually 

sponsors more than 30 organizations, including Bishop Museum, Boys & Girls Club of Hawaii, Honolulu 

Theatre for Youth, and the Merrie Monarch Festival. 

March 26, 2002 

Hawaiian Airlines Receives 2002 Governor’s Kilohana Award for “Sharing Aloha” Project Hosting 

New York City Rescue Workers 

Hawaiian Airlines was honored with a Governor’s Kilohana Award recognizing the company’s 

employees for outstanding volunteerism in the “Sharing Aloha” project, the state’s hosting of New York 

rescue workers and families in December 2001. Hawaiian is the first company to receive the award in the 

business category, which was added this year. Hawaiian donated the use of two wide-body jets to provide 

free, roundtrip, non-stop flights between New York and Honolulu for the special visit. 

August 9, 2001 

Hawaiian Airlines Rated One of America’s Best for Third Straight Year in Travel + Leisure

Readers’ Survey 

For the third straight year, readers of Travel + Leisure magazine have ranked Hawaiian Airlines in the 

Top 3 of the nation’s airlines. This latest accolade is one of many the airline has won for its quality of 

service, which includes being ranked in the Top 10 of domestic airlines for nine consecutive years in 

Condé Nast Traveler’s Readers’ Choice Survey. 

March 23, 2001 

Zagat Survey Names Hawaiian Airlines as Best U.S. Premium Airline 

Hawaiian Airlines scored the highest number of points and won Best Overall honors in the 2001 Zagat 

Survey of Premium U.S. Airlines. Hawaiian took first place in the service and food categories, and 

finished only one point behind the winner in the category of comfort.