Handbook For Authorized IRS e-file

Providers ofIndividualIncome TaxReturns

Revenue Procedure 2000-31 Inside

(See Appendix III)

1

CONTENTS

Must Read Information

IRS e-file Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Why a New Publication 1345? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Where to Get Additional Information . . . . . . . . . . . . . . . . . . . . . . . . . .9

Information for All 

Authorized IRS e-file Providers

What is an Authorized IRS e-file Provider? . . . . . . . . . . . . . . . . . . . .12

Principals and Responsible Officials . . . . . . . . . . . . . . . . . . . . . . . . .13

The Revenue Procedure and Other Important Documents . . . . . . . .14

Publication Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Acceptance into the IRS e-file Program . . . . . . . . . . . . . . . . . . . . . . .16

Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Checking Credentials of Other 

Authorized IRS e-file Providers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

“Returns Filed” in the IRS e-file Program . . . . . . . . . . . . . . . . . . . . . .19

Returns Not Eligible for the IRS e-file Program . . . . . . . . . . . . . . . . . . . .20

Submitting a Timely Filed Electronic Tax Return . . . . . . . . . . . . . . . . . . .21

Federal/State e-file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Reporting Changes to Your IRS e-file Business to the IRS . . . . . . . .22

Revisions to Form 8633 Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Revisions by Letter and Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Revisions Using Form 8633 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Adding New Business Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Selling, Transferring, or Discontinuing an IRS e-file Business . . . . . . . . . .25

Acquiring an IRS e-file Business by Purchase, Transfer, or Gift . . . . . . . . . .25

Reporting Changes in the On-Line Filing Program . . . . . . . . . . . . . . . . . .26

Chapter 1

Chapter 2

CONTENTS
2

CHAPTER 2

The Electronic Return Originator

What is an ERO? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

The Origination of an Electronic Tax Return . . . . . . . . . . . . . . . . . . .27

Obtaining, Handling, and Processing

Tax Information from Taxpayers . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Verifying Taxpayer Identification Numbers . . . . . . . . . . . . . . . . . . . . . . .29

Be Aware of Non-Standard Information Documents . . . . . . . . . . . . . . . . .30

Be Careful with Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Avoiding Refund Delays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Refund Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Direct Deposit of Refunds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Balance Due Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Direct Debit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Credit Card Payments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Pay by Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Installment Agreement Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Signing an Electronic Tax Return . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Electronic Signatures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

IRS e-file Signature Authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Electronic Signatures for Preparers and EROs . . . . . . . . . . . . . . . . . . . . .40

Paper Signatures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Sending Paper Signatures to the IRS . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Submitting the Electronic Return to the IRS . . . . . . . . . . . . . . . . . . .43

Submission of Paper Documents to the Service . . . . . . . . . . . . . . . . . . . . .43

CONTENTS

Chapter 3
3

ERO Duties After Submitting the Return to the IRS . . . . . . . . . . . . .44

Record Keeping and Documentation Requirements . . . . . . . . . . . . . . . . .44

Providing Information to the Taxpayer . . . . . . . . . . . . . . . . . . . . . . . . . .45

Resubmission of Rejected Tax Returns . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Acknowledgments of Transmitted Return Data . . . . . . . . . . . . . . . . . . . . .46

Advising Taxpayers about TeleTax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Refund Delays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Refund Offsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Business Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Advertising and Promotion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Refund Anticipation Loans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Fee Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Other EROs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

IRS Sponsored Volunteer Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Employers Offering IRS e-file as an Employee Benefit . . . . . . . . . . . . . . .54

Safeguarding the IRS e-file Program from Abuse and Fraud . . . . . .55

The Transmitter

IRS e-file Program Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Transmitting for Federal/State e-file . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Additional Responsibilities for Participants in On-Line Filing . . . . . . . . . .58

PATS Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

What is PATS Testing? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Who Must PATS Test? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

New Transmitters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Electronic Postmark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Program Integrity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Chapter 4
4

CHAPTER 2

Other Authorized IRS e-file Providers

Intermediate Service Providers . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

IRS e-file Program Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Additional Responsibilities for Participants in On-Line Filing . . . . . . . . . .67

Program Integrity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Software Developers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

IRS e-file Program Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Additional Responsibilities for Participants in On-Line Filing . . . . . . . . . .69

Program Integrity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Safeguarding the IRS e-file Program

Program Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Program Requirements for On-Line Filing . . . . . . . . . . . . . . . . . . . . .73

Advertising Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Monitoring of the IRS e-file Program . . . . . . . . . . . . . . . . . . . . . . . . .76

Sanctioning by the IRS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Annual Suitability Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Penalties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Administrative Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

The Administrative Review Process for 

Denial of Participation in the IRS e-file Program . . . . . . . . . . . . . . . . . . .80

The Administrative Review Process for Suspension 

from the IRS e-file Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Safeguarding the IRS e-file Program from Abuse and Fraud . . . . . .82

Paperwork Reduction Act Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

The Application Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

Revenue Procedure 2000-31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

CONTENTS

Chapter 5

Chapter 6

Appendix III

Appendix I

Appendix II
5

The IRS e-file Process

from Start-to-Finish

Obtaining, Handling, and Processing 

Tax Information from Taxpayers— Page 28

■ Verifying Taxpayer Identification Numbers—

Page 29

■ Be Aware of Non-Standard Information

Documents— Page 30

■ Be Careful with Addresses— Page 31

■ Avoiding Refund Delays— Page 31

■ Providing Information to the Taxpayer— Page 45

Signing an Electronic Tax Return— Page 38

■ Electronic Signatures— Page 38

■ Electronic Signatures for Preparers and EROs— 

Page 40

■ Paper Signatures— Page 40

Submitting the Electronic Tax Return to IRS— 

Page 43

■ The Transmitter— Page 56

■ Intermediate Service Providers— Page 66

■ Submission of Paper Documents to the Service— 

Page 43

ERO Duties After Submitting the Return to 

the IRS— Page 44

■ Record Keeping and Documentation

Requirements— Page 44

■ Resubmission of Rejected Tax Returns— Page 46

■ Acknowledgements of Transmitted Return Data— 

Page 46

■ Form 9325— Page 47

■ Sending Paper Signatures (Form 8453)— Page 40

■ Missing or Incomplete Forms 8453— Page 42

Refund Returns—

Page 32

■ Direct Deposit of

Refunds— Page 32

Refund Inquiries—

Page 48

■ Advising Taxpayers

about TeleTax—

Page 10, 48

■ Refund Delays—

Page 48

■ Refund Offsets—

Page 49

Balance Due

Returns and

Payment 

Options— Page 34

■ Direct Debit—

Page 34

■ Credit Card—

Page 36

■ 1040-V Voucher—

Page 37

■ Installment

Agreement 

Requests— Page 37

7

CHAPTER 2

Must Read

Information

CHAPTER 1

If you’re reading this, you’ve probably already applied for and been

accepted into the IRS e-file Program as an Authorized IRS e-file Provider.

If you haven’t, then you should obtain Publication 3112, The IRS e-file

Application Package (see Where can I get Information about Applications

or Fingerprint Cards? in this chapter) For your convenience, additional

information about the application process is included in an appendix 

to this publication. This document, Publication 1345, Handbook for

Authorized IRS e-file Providers of Individual Income Tax Returns, is specifically geared to Authorized IRS e-file Providers who have been accepted 

as participants in the IRS e-file Program.

IRS e-file Publications

The IRS publishes several documents for the use of participants in the

IRS e-file Program. While this publication is the primary repository of 

the requirements for Authorized IRS e-file Providers, the information

contained in this publication must be used in conjunction with material

in other IRS e-file publications.

■ Publication 3112, The IRS e-file Application Package. All Authorized IRS

e-file Providers must apply and be accepted to participate in the IRS e-file

Program. If you are not an Authorized IRS e-file Provider, this document

contains the application form and crucial information about becoming a

Program participant.

■ Publication 1345, Handbook for Authorized IRS e-file Providers of

Individual Income Tax Returns, contains requirements for participating in

the IRS e-file Program.

■ Publication 1345A, Filing Season Supplement for Authorized IRS e-file

Providers of Individual Income Tax Returns, is an annual publication which 
8

Must Read

Information

CHAPTER 1

contains the most current, up-to-date information about the IRS e-file

Program.

■ Publication 1346, Electronic Return File Specifications and Record Layouts

for Individual Income Tax Returns. Information in this publication will be

of particular interest to those who transmit tax return information or

develop software for transmission to the IRS.

See The Revenue Procedure and Other Important Documents in 

Chapter 2 for additional information about IRS e-file publications.

Why a New Publication 1345?

This edition of Publication 1345, Handbook for Authorized IRS e-file

Providers of Individual Income Tax Returns, replaces the previous edition

entitled Handbook for Electronic Return Originators of Individual Income

Tax Returns. 

In this revision, the publication has been expanded to include information for all Authorized IRS e-file Providers, not just

Electronic Return Originators (ERO). In the rapidly

changing and expanding electronic world, IRS e-file

Providers increasingly fulfill new functions as IRS e-file

Program participants. This publication redefines the various

categories of IRS e-file Providers and sets forth IRS e-file Program

requirements. A basic change to this publication involves the revision of

the revenue procedures governing the IRS e-file program. The information that was Revenue Procedure 98-50, Requirements of Participants in the

IRS e-file Program for Form 1040, U.S. Individual Income Tax Return, and

Revenue Procedure 98-51, Requirements of Participants in the Form 1040

On-Line Filing Program, has been consolidated into a single document,

Revenue Procedure 2000-31, Requirements of Participants in the IRS e-file

Program for Individual Income Tax Returns.

In the past, Publication 1345 was geared to fulfill the needs of EROs. 

As the revision of the revenue procedures redefines the roles of various 

Publication 1345 

redefines the categories of IRS 

e-file Providers and sets forth 

Program requirements.
9

IRS e-file Providers, the publication has been expanded to include 

all Authorized IRS e-file Providers. EROs are still included, but so are

Transmitters, Intermediate Service Providers, and Software Developers.

The revised revenue procedure includes basic changes to the definitions

of various categories of Providers. For example, previously an Electronic

Return Originator was defined as an Electronic Return Preparer or an

Electronic Return Collector. The distinction has been removed in the new

definition of an ERO with its focus not on tax preparation, but on origination of the electronic submission of a tax return. See Chapter 3 for

more information on the role of the ERO in the IRS e-file Program. 

Where to Get Additional Information

The IRS offers a number of ways to find out what you need to know. The

following will direct you to the best sources of information for frequently

asked questions.

Where can I find the most current 

information about the IRS e-file Program?

Via the Internet, contact the IRS Digital Daily web site: 

■ http://www.irs.gov

■ Click on “Electronic Services”

■ Subscribe to the IRS Digital Dispatch and the IRS Local News Service by

clicking on “IRS e-file for Tax Professionals, Software Developers and

Transmitters”.

How does the IRS keep Authorized IRS e-file Providers 

informed of operational issues?

All important operations information is posted to the Electronic Filing

Bulletin Board at 859-292-0137 (not toll free).

If I get correspondence from the IRS, 

whom can I call for more information?

All letters from the IRS have a contact telephone number to reach the

person best able to help you with your questions.
10

Must Read

Information

CHAPTER 1

Where can I find telephone numbers 

and addresses for other IRS services?

Via the Internet, contact the IRS Digital Daily web site: 

■ http://www.irs.gov

■ Click on “Electronic Services”

Each tax package from the IRS contains numbers for tax help, forms 

and publications. Because some addresses and telephone numbers

change each year, refer to the current year’s package for the most 

up-to-date information.

What is the TeleTax number I must give taxpayers 

so they can inquire about the status of their tax refunds?

1-800-829-4477 (toll-free).

Where can I report fraud or suspicious activity I observe?

Any time you observe or become aware of fraud or suspicious

activity, report it to the IRS by calling 1-800-829-0433 (toll-free).

Where can I get information about 

obtaining or submitting fingerprint cards?

Call 1-800-691-1894 (toll-free).

My software doesn’t work. What should I do?

The IRS does not develop or sell tax preparation or electronic return

data transmission software. If you have problems, you should contact the

vendor who sold you the software or the technical support operation that

comes with the software package.

Report fraud or 

suspicious activity to the IRS 

by calling 1-800-829-0433

(toll-free).
11

Where can I get more information about 

filing both Federal and state tax returns?

Additional information and a list of state e-file contacts are available via

the IRS Digital Daily web site:

■ http://www.irs.gov

■ Click on “Electronic Services”

■ Click on “IRS e-file for Tax Professionals, Software Developers and

Transmitters”

■ Click on “Federal/State e-file for Tax Professionals”.

Often, the Authorized IRS e-file Provider offering comprehensive

one-stop tax service is the most successful. If you are not

participating in the Federal/State e-file Program, you are

missing a golden business opportunity to offer your clients

and customers the benefits and convenience of filing both Federal

and state income tax returns electronically. You cannot offer this option

unless you have applied and been accepted. 

Don’t miss out! Apply now. See the Federal/State e-file section 

in Chapter 2.

Often, the Authorized 

IRS e-file Provider offering 

one-stop tax service is the 

most successful.
12

CHAPTER 2

What is an Authorized IRS e-file Provider?

An Authorized IRS e-file Provider (Provider) is a business authorized by

the IRS to participate in the IRS e-file Program. The business may be a

sole proprietorship, partnership, corporation, or organization. A Provider

submits an application, is accepted into the Program, is assigned an

Electronic Filing Identification Number (EFIN) and receives credentials

for the filing season. Any Provider may function as an income tax preparer and as such may be subject to return preparer penalties. 

In addition to tax returns originated by EROs, the IRS e-file Program

allows taxpayers to file their income tax returns by using a personal computer, modem, and commercial tax preparation software. Filing through

a personal computer is known as the On-Line Filing.

Authorized IRS e-file Providers include EROs, Transmitters, Intermediate

Service Providers, and Software Developers. Each will be discussed at

length in later chapters. Briefly, an ERO originates the electronic submission of income tax returns. An Intermediate Service Provider assists in

processing tax return information between the ERO (or the taxpayer, in

the case of On-Line Filing) and the Transmitter. A Transmitter sends the

electronic return data to the IRS. A Software Developer writes origination

or transmission software. 

The categories used to describe Authorized IRS e-file Providers are not

mutually exclusive. For example, an ERO can, at the same

time, be a Transmitter, a Software Developer, or an

Intermediate Service Provider depending on the

function being performed. An ERO that originates 

the electronic submission and transmits returns directly to 

the Service performs a dual role as both an ERO and a Transmitter.

Taxpayers using the Internet to file their tax returns may be using either

On-Line Filing or EROs. For example, if a taxpayer enters return data

directly into tax preparation software, On-Line Filing is being used. 

Information for

All Authorized

IRS e-file Providers

The categories used 

to describe Authorized 

IRS e-file Providers are not 

mutually exclusive.
13

If the taxpayer provides tax information that someone else will use to 

prepare a tax return, an ERO is being used.

Principals and Responsible Officials

When submitting an application to participate in the IRS e-file Program,

a firm identifies its principals and at least one Responsible Official. 

The roles are not mutually exclusive; a principal may also serve as the

Responsible Official. A business is accepted into and may continue to

participate in the IRS e-file Program if the business, its principals, and

Responsible Officials maintain a high degree of integrity, compliance,

and accuracy. Each individual who is a principal or Responsible Official

must be a United States citizen or an alien lawfully admitted for permanent residence as described in 8 U.S.C. §1101(a)(20) (1994), be 21 years

of age as of the date of application, and pass a suitability check. The 

suitability check includes a credit check, a fingerprint check, compliance

with tax requirements, and meeting state and local licensing and/or bonding requirements for the preparation and collection of tax returns. See

Annual Suitability Checks in Chapter 6. 

A principal for a firm or organization includes the following:

■ Sole Proprietorship: The sole proprietor is the principal for a sole 

proprietorship.

■ Partnership: Each partner who has a 5 percent or more interest in the

partnership is a principal. If no partner has at least a 5 percent or more

interest in the partnership, the principal is an individual authorized to

act for the partnership in legal and/or tax matters (at least one such individual must be listed on the application).

■ Corporation: The President, Vice-President, Secretary, and Treasurer

are each a principal of the corporation.

■ Other: The principal for a for-profit entity that is not a sole proprietorship, partnership, or corporation is an individual authorized to act for

the entity in legal and/or tax matters (at least one such individual must

be listed on the application).
14

Information for

All Authorized 

IRS e-file Providers

CHAPTER 2

Each Provider must designate an individual to fulfill the role of

“Responsible Official”. A Responsible Official is the individual with

authority over the IRS e-file operation of the Provider, is the first point 

of contact with the Service, and has authority to sign revised IRS e-file

applications. A Responsible Official ensures the Provider adheres to the

provisions of the revenue procedure as well as all publications and notices

governing the IRS e-file Program. The Responsible Official may oversee

IRS e-file operations at one or more offices, but must be able to fulfill

identified responsibilities at each. If one individual cannot fulfill these

responsibilities, additional Responsible Officials can be identified by

revising applications.

The Revenue Procedure and 

Other Important Documents

Revenue Procedure 2000-31, Requirements of Participants in the IRS e-file

Program for Individual Income Tax Returns (see Appendix III), specifies 

the requirements for participating as an Authorized IRS e-file Provider

and is the official set of rules that governs the IRS e-file Program.

Revenue Procedure 2000-31 replaces Revenue Procedure 98-50 and

Revenue Procedure 98-51, which included information about On-Line

Filing of tax returns. Likewise, information for Providers participating 

in On-Line Filing is included throughout this publication. 

Those who are familiar with the revenue procedure as it appeared in

prior years will notice a change in the relationship between the revenue

procedure and Publication 1345. In order to streamline the 

revenue procedure, Publication 1345 has been revised 

to include most program requirements. In Revenue

Procedure 2000-31, Providers are directed to refer to this

publication (as well as the publications listed in Chapter 1, the

Electronic Filing Bulletin Board, and the IRS web site) for attendant

duties and responsibilities of the IRS e-file Program. 

Providers should be 

familiar with both the revenue 

procedure and Publication 1345 

to ensure compliance.
15

Publication 1345, Handbook for Authorized IRS e-file Providers of Individual

Income Tax Returns, is intended to supplement the revenue procedure but

does not supersede it. However, Publication 1345 has the same legal

force and effect as the revenue procedure. Violating a provision

of this publication may subject the Provider to sanctions (see

Chapter 6). Providers should familiarize themselves with both

the revenue procedure and Publication 1345 to ensure compliance

with all requirements of the Program. The revenue procedure and

Publication 1345 are updated on an as needed basis. 

Publication 1345A, Filing Season Supplement for Authorized IRS e-file

Providers of Individual Income Tax Returns, is an important document

which is published annually and contains the most current, up-to-date

information regarding the IRS e-file Program. The Publication 1345A

supplements the revenue procedure and Publication 1345 with program

updates, IRS e-file contact information and addresses, a comprehensive

list of the Error Reject Code (ERC) Explanations, and the Form Field

Exhibits. Publication 1345A is mailed annually, prior to the beginning of

the filing season, to Providers in good standing. So it is very important

that the IRS has your most recent address. If your office has moved or

your address has changed, you will need to update your address with us.

Refer to Revisions to Form 8633 Information in this chapter.

Over the next several years the IRS will conduct a number of pilot programs looking for ways to improve and simplify the IRS e-file Program.

Each pilot program is usually conducted within a limited geographic area

or with a limited taxpayer or practitioner community. The rules for pilot

programs are contained in implementing documents typically referred to

as “Memoranda of Understanding” (MOU) or “Memoranda of Agreement”

(MOA). If you are part of a pilot program, the implementing document

has the same force as the revenue procedure. See the revenue procedure in

Appendix III for more information.

However, 

Publication 1345 has the 

same legal force and effect as 

the revenue procedure.
16

Information for

All Authorized 

IRS e-file Providers

CHAPTER 2

Other important documents that might be of interest to participants in

the IRS e-file Program include Publication 3112, The IRS e-file Application

Package, and Publication 1346, Electronic Return File Specifications and

Record Layouts for Individual Income Tax Returns. See Chapter 1 for a

description of the content of these publications. 

Publication Schedule

Publication 1345 will be reissued when changes to the IRS e-file Program

so warrant and should be retained for use from year to year. The Service

will issue Publication 1345A, Filing Season Supplement for Authorized IRS 

e-file Providers of Individual Income Tax Returns; Publication 3112, The 

IRS e-file Application Package; and Publication 1346, Electronic Return File

Specifications and Record Layouts for Individual Income Tax Returns, annually.

Acceptance into the IRS e-file Program 

All Authorized IRS e-file Providers have applied and been accepted into

the IRS e-file Program. See Publication 3112, The IRS e-file

Application Package, for application procedures as well as

the appropriate application form. Additional information

about the application process can be found in Appendix II

of this publication. The Service reviews any firm, organization, principal, or Responsible Official listed on the application. An application may

be denied for participation in the IRS e-file Program for a variety of 

reasons that include but are not limited to:

1. Conviction of any criminal offense under the revenue laws of the

United States or of a state or other political subdivision;

2. Failure to file timely and accurate Federal, state, or local tax returns,

including returns indicating that no tax is due (unless the applicant did

not have a legal filing requirement);

3. Failure to timely pay any Federal, state, or local tax liability;

4. Assessment of penalties;

All Authorized IRS e-file

Providers have applied and been

accepted into the IRS e-file

Program.

16
17

5. Suspension/disbarment from practice before the Service or before a

state or local tax agency;

6. Disreputable conduct or other facts that would reflect adversely on the

IRS e-file Program;

7. Misrepresentation on an application;

8. Suspension or denial of participation from the Program in a prior year;

9. Unethical practices in return preparation;

10. Assessment against the applicant of a penalty under §6695(g) of the

Internal Revenue Code;

11. Stockpiling returns prior to official acceptance into the IRS e-file Program;

12. Knowingly and directly or indirectly employing or accepting 

assistance from any firm, organization, or individual prohibited from

applying to participate in the IRS e-file Program or suspended from 

participating in the IRS e-file Program. This includes any individual

whose actions resulted in the denial, suspension, or expulsion of a firm

from the Form 1040 ELF Program or the IRS e-file Program; or

13. Knowingly and directly or indirectly accepting employment as an

associate, correspondent, or as a subagent from, or sharing fees with, any

firm, organization, or individual prohibited from applying to participate

in the IRS e-file Program or suspended or expelled from participating in

the IRS e-file Program. This includes any individual whose actions resulted in the denial, suspension, or expulsion of a firm from the Form 1040

ELF Program as well as the IRS e-file Program.

Credentials

All Providers are issued credentials annually that allow participation in

the IRS e-file Program. The form the credentials take and when the credentials are issued depends upon the category of Provider. All categories
18

Information for

All Authorized 

IRS e-file Providers

CHAPTER 2

of Providers are assigned an EFIN that appears in their credentials. 

ERO and Intermediate Service Provider acceptance letters are issued by

December. Transmitters receive an acceptance letter after successfully

completing PATS testing (see Chapter 4). Software Developers receive an

acceptance letter after successfully completing software and/or communication testing. See Chapter 5 for additional information. The

credentials Transmitters and Software Developers receive include an Electronic Transmitter Identification Number (ETIN).

All Providers must include their identification numbers with the

electronic return data of all returns that are transmitted to the IRS. If

more than one Authorized IRS e-file Provider is involved in the origination

and transmission of the return data, all of their identification numbers

must be included in the electronic record. See Chapter 5 for information

about the identification numbers of Intermediate Service Providers.

Acceptance letters are issued annually and confirm the status of Authorized

IRS e-file Providers to participate in the current filing season. Providers do

not need to submit new application Forms 8633 each year to participate in

the IRS e-file Program. They will automatically receive acceptance letters if:

■ Their addresses are up-to-date on IRS records;

■ They transmitted at least one return that was acknowledged as accepted

in the IRS e-file Program for the previous and/or the current year;

■ They are not denied participation in or suspended from the IRS e-file

Program;

■ They have not been dropped from the IRS e-file Program for any 

reason; and

■ They have passed the annual suitability check.

Providers are required to have the appropriate identification numbers

and the annual acceptance letter to participate in the IRS e-file Program. 

Providers that meet all of the above conditions but have not received

acceptance letters by mid-December should call 1-800-691-1894 (tollfree) to check on the status of the letter.

Providers must have 

the appropriate identification 

numbers and annual acceptance 

letter to participate.
19

Checking Credentials of 

Other Authorized IRS e-file Providers

Authorized IRS e-file Providers may only use other Authorized e-file

Providers to perform some or all of the processes required in the IRS 

e-file Program. Providers should check the credentials of other Authorized

e-file Providers to ensure that they are accepted for the current filing 

season. Care must be taken to ensure that the integrity of the IRS e-file

Program is maintained.

If there are any questions about doing business with a current or former

Authorized IRS e-file Provider, contact the IRS.

“Returns Filed” in the IRS e-file Program

A “return” filed in the IRS e-file Program may be a composite of electronically transmitted data and certain paper documents or, as is becoming

increasingly common, it may be completely paperless. The paper portion

of a composite return may consist of paper declarations such as Form

8453, U.S. Individual Income Tax Declaration for an IRS e-file Return, or

Form 8453-OL, U.S. Individual Income Tax Declaration for an IRS e-file

On-Line Return, and other paper documents that cannot be electronically

transmitted. 

All due dates that govern when to file an individual tax return apply to the

IRS e-file Program. Filing a return through the IRS e-file Program,

however, is limited to tax returns for the current year. A

tax return cannot be electronically filed after the 15th

day of October following the close of that tax year even 

if the taxpayer has been granted an extension to file a return

beyond that date. If the 15th day of October falls on a Saturday, Sunday, 

or legal holiday, then the electronically filed return may be filed on the

next succeeding day which is not a Saturday, Sunday, or legal holiday.

State income tax returns that are filed as part of the Federal/State e-file

Program become part of the electronically transmitted data. States often

All due dates that 

govern when to file individual 

tax returns apply to the 

IRS e-file Program.
20

Information for

All Authorized 

IRS e-file Providers

CHAPTER 2

require the submission of paper documents to complete the return, but

they are separate from Federal paper documents. State paper documents

are handled by EROs according to state rules.

Returns Not Eligible for the IRS e-file Program

The following describes returns and return conditions that cannot be

processed by the IRS e-file Program:

■ Other than current year tax returns (see discussion of due dates above);

■ Tax returns with fiscal year tax periods;

■ Amended tax returns;

■ Tax returns for decedents;

■ Married Filing Separate filing status returns in community property

states (Arizona, California, Idaho, Louisiana, Nevada, New Mexico,

Texas, Washington, Wisconsin) Exception: Married Filing Separate

returns with military indicators for stateside addresses may be filed from

community property states;

■ Returns containing forms or schedules that cannot be processed by 

IRS e-file. Publication 1345A, Filing Season Supplement for Authorized IRS 

e-file Providers, published in December of each year contains a list 

of accepted forms and schedules for the current tax year; and

■ Tax returns with Taxpayer Identification Numbers (TIN) within the

range of 900-00-0000 through 999-99-9999. Exception: Adopted Taxpayer

Identification Numbers (ATIN) and Individual Taxpayer Identification

Numbers (ITIN) may fall within the range above. Valid ATINs contain the

digits 93 in the fourth and fifth positions. Valid ITINs contain digits within a range of 70 through 80 in the fourth and fifth digits. See Verifying

Taxpayer Identification Numbers in Chapter 3 for more information on

ATINs and ITINs.

■ Tax returns with rare or unusual processing conditions or that exceed

the specifications for returns allowable in the IRS e-file Program cannot

be processed electronically. These conditions change from year to year.
21

Your software should alert you to these conditions when they occur. If

electronic return data with one of these conditions is transmitted to the

IRS, it will reject and the tax return must then be filed on paper. The

software package documentation or the software’s support program

should provide more specific information.

Submitting a Timely Filed Electronic Tax Return

All Authorized IRS e-file Providers must ensure that returns submitted 

for electronic filing are promptly processed. However, a Provider that

receives a return for electronic filing on or before the due date of the

return must ensure that the electronic portion of the return is transmitted on or before that due date (including extensions). An electronically

filed return is not considered filed until the electronic portion of the tax

return has been acknowledged by the Service as accepted for processing

and a signature for the return has been received, either electronically or

on a Form 8453. However, if the electronic portion of a composite return

is successfully transmitted on or shortly before the due date and the

Provider complies with the requirements for signing the return, the

return will be considered timely filed. The requirements for signing the

return include completing the paper declaration in accordance with

applicable instructions. If the electronic portion of a return is transmitted

on or shortly before the due date and is ultimately rejected, but the

Provider and the taxpayer comply with the requirements for timely resubmission of a correct return, the return will be considered timely filed. For

additional information about the filing of a tax return through IRS e-file,

see The Origination of a Tax Return in Chapter 3. 

Transmitters may provide electronic postmarks to taxpayers if they

adhere to the requirements in Chapter 4. The receipt of

an electronic postmark will provide taxpayers with

confidence that they have filed their return timely.

The date of the electronic postmark is considered the

date of filing when the date of electronic postmark is on or before

the prescribed due date and the return is received by the IRS after the

prescribed due date for filing. All requirements for signing the return

The electronic postmark

provides taxpayers with confidence that their return has 

been filed on time.
22

Information for

All Authorized 

IRS e-file Providers

CHAPTER 2

and completing a paper declaration, if required, as well as for timely

resubmitting of a rejected timely filed return must be adhered to for the

electronic postmark to be considered the date of filing.

Federal/State e-file

Federal/State e-file is a cooperative tax filing program between the IRS

and most states. The program allows Authorized IRS e-file Providers to

file both Federal and state returns electronically for clients and customers. Because more and more taxpayers are choosing electronic filing,

EROs who offer the most attractive array of services will be the most

competitive. Taxpayers appreciate the benefits of one stop filing of all

their income tax returns. Add to that quicker refunds, confirmed proof of

filing and, in many cases, “file now, pay later” options. Federal/State e-file

positions your firm as a leader in comprehensive, front-line tax service. 

Adding Federal/State e-file to your business is very similar to the process

you went through to become an Authorized IRS e-file

Provider. Refer to Reporting Changes to your IRS 

e-file Business to the IRS below for further details. 

Also contact the state coordinator for the state programs

in which you will be participating for further explanation of state

rules and requirements. 

Reporting Changes to Your IRS e-file Business to the IRS

Revisions to Form 8633 Information

Providers must notify the IRS within 30 days of all changes to the information they originally submitted on Form 8633, Application to Participate

in the IRS e-file Program. This is important for several reasons. If addresses

are not up-to-date on the database, Providers may not receive important

letters, credentials, publications or promotional material. If any of those

items are returned to the IRS indicating that the address has changed, we

will temporarily drop those Providers from the IRS e-file Program. This

For more information

about Federal/State e-file, see 

the IRS Digital Daily web page, 

www.irs.gov.
23

means that all returns submitted by those Providers will be rejected until

the address information is updated. The same is true for telephone numbers. If the IRS tries to call Providers whose numbers have changed, we

will temporarily drop them from the IRS e-file Program until new telephone numbers are provided. Keep in mind that changes submitted

on Form 8633 will not change the address of record for a business’

tax records nor will a change to tax records automatically update

information associated with a Provider’s EFIN.

Revisions by Letter and Telephone

All revisions may be made using Form 8633, but you may update the 

following information by letter, using your firm’s official letterhead: 

1) all addresses; 2) all phone or fax numbers; 3) contact representatives;

4) service centers receiving your electronic return data; 5) transmission

protocols; 6) adding Federal/State e-file to your list of services; and 

7) changes to the Foreign Filer information. Unless you are solely a

Software Developer, you may also add provider options—ERO,

Transmitter, Intermediate Service Provider, or Software Developer—by

letter, using your firm’s letterhead. Exceptions—Changes to “business

names” or “doing business as names” may be made by letter unless the

change resulted in the firm being issued a new Employer Identification

Number (EIN). New EINs require that new Forms 8633 be submitted to

the IRS. Firms that change their form of organization, a sole proprietorship to a corporation for example, must also submit new Forms 8633.

Include in the letter enough information to correctly identify the application being revised. Be sure to include the appropriate EFIN and/or

ETIN that applies, as well as a firm name, firm EIN or Social Security

Number (SSN), and doing business as name. The other identifying information that should be included applies only when the firm is controlled or

owned by another Authorized IRS e-file Provider. If that is the case, the

name, business address, and EFIN and ETIN (if applicable) of the controlling Authorized IRS e-file Provider must be included. A principal or the

Responsible Official must sign the letter.

Changing your address 

with Form 8633 will not change

other IRS records.
24

Information for

All Authorized 

IRS e-file Providers

CHAPTER 2

Most changes that can be made using a letter can also be made by 

telephone. The call must be made by someone with the authority to 

make the change. The caller will be asked for identifying information.

The Service must be notified of any changes within 30 days of the change,

at any time during the year. Send the letter (or Form 8633) to the address

or call the number found in the instructions for the current Form 8633.

Revisions Using Form 8633

Other types of revisions require that you complete Form 8633 

(Rev. 7-2000 or later). Check the box for revised applications for 

the following situations:

1. The Authorized IRS e-file Provider is functioning solely as a Software

Developer and intends to do business as an ERO, Intermediate Service

Provider, or Transmitter;

2. An additional principal of the firm, such as a partner or a corporate

officer, must be listed on Form 8633;

3. The Responsible Official on Form 8633 changes; or

4. A principal listed on Form 8633 should be deleted.

These revised applications (except situation 4) must be submitted with

fingerprint cards for new principals and Responsible Officials of the firm.

You do not have to submit fingerprint cards for any individual that is listed as a principal or Responsible Official on another application for the

firm that has been accepted into the IRS e-file Program.

You may also choose to submit evidence of professional status instead of

fingerprint cards if the principal or Responsible Official is an attorney,

CPA, enrolled agent, banking official who is bonded and has been fingerprinted within the last two years, or officer of a publicly owned corporation. All principals of the firm and the Responsible Official must

sign the revised application. 

Revised applications must be submitted within 30 days of the 

change and may be submitted at any time during the year. See

Appendix II, The Application Process, for additional information.

The Service must be 

notified of changes within 30 

days of the change, at any 

time during the year.
25

Adding New Business Locations

Providers must submit completely new Forms 8633 when expanding their

IRS e-file businesses to new business locations. Applications must be

submitted with fingerprint cards for all principals of the firm and

Responsible Officials listed on the application unless fingerprint

cards have been submitted before for an applicant that was accepted

into the IRS e-file Program. 

EROs must submit new Forms 8633 only for additional fixed locations

from which the origination of the electronic submission of the return will

occur (see Chapter 3 for explanation of “origination of the electronic

submission”). A fixed location is an office owned or leased by the ERO.

EROs may prepare or collect returns from other than fixed locations

without submitting a Form 8633 for each such location.

Selling, Transferring, or Discontinuing an IRS e-file Business

Providers that sell, transfer, or otherwise discontinue an IRS e-file business must notify the IRS within 30 days. Be sure to include enough information to identify the correct business location (see Revisions by Letter in

this chapter).

Providers may not sell or transfer identification numbers or passwords

when selling, transferring or otherwise discontinuing an IRS e-file business.

Acquiring an IRS e-file Business by Purchase, Transfer, or Gift 

Providers that acquire by purchase, transfer, or gift an existing IRS e-file

business with current credentials must submit a new application and

receive new identification numbers and, where applicable, passwords.

(See Adding New Business Locations above.) Attach proof of sale to the

application. Applications must be submitted during the period beginning

45 days before, and ending 30 days after, the acquisition date.

Providers that acquire an existing IRS e-file business by purchase, transfer

or gift may not use the identification numbers or passwords of the previous Authorized IRS e-file Provider. Providers may not acquire by sale,

New Forms 8633 are

required when Providers expand

their IRS e-file businesses 

to new locations.
26

Information for

All Authorized 

IRS e-file Providers

CHAPTER 2

merger, loan, gift or otherwise the identification numbers or

passwords of another Authorized IRS e-file Provider.

Contact the IRS, prior to the acquisition, for assistance in making a smooth transition when transfers

will occur during the filing season.

EROs interested in acquiring IRS e-file businesses currently under suspension or firms that were denied acceptance into the IRS e-file Program

should contact the IRS to discuss transition issues.

Reporting Changes in the On-Line Filing Program

Providers participating in On-Line Filing must submit any changes to the

following information to the IRS Headquarters On-Line Filing Analyst,

W:E:IEF:TPB, 5000 Ellin Road, Lanham, MD 20706, by the 31st day of

December preceding the filing season.

1. The brand name of the software the Provider will be using, has developed, or will be transmitting over. Required information about the software includes its Software Developer, Transmitter, retail cost and any

additional costs for transmitting the electronic portion of the taxpayer’s

return. Additionally, software changes involving its use to file Federal/State

returns, Internet availability (including the Internet address), successful

completion of Participants Acceptance Testing (PATS), and the Professional

Package name under which the software was tested must be reported. 

2. The Provider’s point of contact for matters relating to On-Line Filing

and the telephone number for the point of contact.

3. The applicant’s customer service number.

4. The procedures the applicant will use to ensure that no more than 

five returns are transmitted from one software package or from one 

e-mail address.

Providers may not 

sell or transfer identification 

numbers or passwords.
27

CHAPTER 3

The Electronic

Return Originator

What is an ERO?

An ERO is the first point of contact for most taxpayers in filing a tax

return through the IRS e-file Program. An ERO is the Authorized IRS 

e-file Provider that originates the electronic submission of an income 

tax return to the IRS. EROs may originate the electronic submission 

of income tax returns they either prepared or collected from taxpayers. 

The Origination of an Electronic Tax Return

Although an ERO may also engage in income tax return preparation,

that activity is separate and different from the origination of the electronic

submission of the tax return to the IRS. An ERO originates the electronic

submission of a tax return after the taxpayer authorizes the filing of the

return via the IRS e-file Program. The return must have been either prepared by the ERO or collected from a taxpayer. An ERO originates the

electronic submission by:

■ Electronically sending the return to a Transmitter that will transmit the

return to the Service;

■ Directly transmitting the return to the Service; or

■ Providing a tax return to an Intermediate Service Provider for processing

prior to transmission to the Service.

In originating the electronic submission of a tax return, the ERO has a

variety of responsibilities that begin with providing for the electronic submission of the return. They include submitting any required supporting

paper documents to the IRS; informing the taxpayer of the tax return’s

content and services available through the IRS; protecting the IRS e-file
28

The Electronic

Return Originator

CHAPTER 3

Program from fraud or abuse; and retaining records after the process for

filing an electronic tax return is complete.

The process used in originating an electronic return by the ERO is shown

in the removable graphic located after the Table of Contents. The information that follows should be used in conjunction with that graphic in

originating an e-filed tax return.

Obtaining, Handling and Processing 

Tax Information from Taxpayers

An ERO may prepare tax returns or collect returns already prepared

from taxpayers who wish to have their returns IRS e-filed. EROs must

clearly display their firms’ names at all locations at which they prepare 

or collect returns so taxpayers know exactly whom to contact about their

returns.

EROs obtain tax returns for which they then originate the electronic 

submission in a variety of ways. An ERO may, but is not required to be

the preparer of the return submitted. An ERO may also originate returns

that are collected from taxpayers. EROs must identify the paid preparer

(if any) in the appropriate field of the electronic record of the tax return

they originate.

Authorized IRS e-file Providers may disclose tax return information to

other Providers for the purpose of preparing a tax return under Section

301.7216-2(h). For example, an ERO may pass on tax return information

to an Intermediate Service Provider or a Transmitter for the purpose of

having an electronic return formatted and transmitted to the Service.

However, if the tax return information is disclosed or used in any other

way, an Authorized IRS e-file Provider may be subject to the penalties

described in §301-7216-1(a) and/or the civil penalties in §6713.

EROs that choose to originate returns that they have not prepared, but

only collected, become income tax return preparers of the returns when,
29

as a result of entering the data, they discover errors that require substantive changes and then make the changes. A nonsubstantive change is a

correction limited to a transposition error, misplaced entry, spelling error,

or arithmetic correction. All other changes are considered substantive

and the ERO becomes an income tax return preparer. As such, the ERO

must sign the tax return as the income tax return preparer. See Signing

an Electronic Tax Return in this chapter.

Verifying Taxpayer Identification Numbers

EROs preparing tax returns should confirm identities and TINs of taxpayers, spouses, and dependents listed on returns. TINs include SSNs,

EINs, Adopted Taxpayer Identification Numbers (ATIN), and Individual

Taxpayer Identification Numbers (ITIN). Confirmation of TINs is

the cornerstone of any fraud prevention program. A fraud

prevention program could include asking taxpayers to

provide two forms of identification (picture IDs are

preferable) that include the taxpayer’s name and current

address. Keep copies of these IDs with the other information that you

are required to maintain. Also ask taxpayers for Social Security cards

and other documents to avoid including incorrect TINs for taxpayers,

spouses and dependents on tax returns. Care should be taken to ensure

that all TINs are transcribed correctly. Incorrect TINs, using the same

TIN on more than one return or having the wrong name associated with

a TIN cause, by far, the largest number of returns to reject (see

Acknowledgments of Transmitted Return Data in this chapter).

Additionally, the TINs for taxpayers, spouses and dependents are identified by a Name Control. A Name Control is the first four significant 

letters of a taxpayer’s last name as recorded by the Social Security

Administration (SSA). Having the wrong Name Control associated with a

taxpayer’s TIN has contributed to a large portion of TIN-related rejects.

The most common example for a return rejecting due to a mismatch

between a taxpayer’s TIN and Name Control involves newly married 

Confirmation of TINs 

is the cornerstone of any fraud

prevention program.
30

The Electronic

Return Originator

CHAPTER 3

taxpayers. Typically, the taxpayer may file using a correct SSN along with

the name used in the marriage, but the taxpayer has failed to update the

records with the SSA to reflect a name change. Therefore, it is important

to verify taxpayer TINs and Name Control information prior to submitting electronic tax return data to the IRS. By so doing, EROs will greatly

minimize TIN-related rejects.

Be Aware of Non-standard Information Documents

EROs should be on the lookout for suspicious or altered Forms W-2, 

W-2G, and 1099-R and forged and fabricated documents. Always enter

the “non-standard form” code when you discover or are

presented with Forms W-2, W-2G or 1099-R that are

altered, handwritten or typewritten (as opposed to computer prepared or generated). An alteration includes any

pen-and-ink changes made by the taxpayer. The ERO must never

alter the information on Forms W-2, W2-G, or 1099-R. 

While income tax returns may be prepared using documentation of

income and Federal tax withholding (such as a pay stub, Leave and

Earning Statement, etc.), the return must not be electronically filed prior to the ERO’s receipt of the related Form

W-2, W-2G, or 1099-R. If the taxpayer is unable to

secure and provide to the ERO a correct Form W-2, W-2G,

or 1099-R for the income and Federal tax withholding, the return

may be electronically filed after Form 4852 is completed in accordance

with the use of that form. If Form 4852 is used, the non-standard W-2

indicator must be included in the record and the Form 4852 must be

retained by the ERO in the same manner as Forms W-2, W-2G, and 1099-R.

Fraudulent returns should not be filed with the Service. In a fraudulent

return an individual uses someone else’s name or SSN, or presents 

documents or information that have no basis in fact. Any time you

observe or become aware of suspicious activity concerning the filing 

of tax returns, or a potentially abusive return, report it to the IRS.

EROs should watch 

for suspicious or altered 

Forms W-2, W-2G, and 1099-R, 

and forged and fabricated 

documents.

The return must not be 

electronically filed prior to the

ERO’s receipt of the related 

Form W-2, W2G, or 1099-R.
31

Be Careful with Addresses

Many software packages automatically insert the taxpayer’s current address

throughout the return when forms or schedules require an address. This

feature is intended to be a time saver, but in some instances, that address

is not correct for a particular form or schedule. Providers, who are usually

EROs, must input into the electronic record of the return any address on

the paper Forms W-2, W-2G or 1099-R; Schedule C or C-EZ; or on other

tax forms supplied by the taxpayer that differ from the taxpayer’s current

address. Addresses that differ from the taxpayer’s current address must

be input even if the addresses are old or if the taxpayer has moved.

Software must allow for input of the different addresses on appropriate

forms and schedules.

EROs should inform taxpayers that the address on the first page of the

Form 1040, once processed by the IRS, will be used to update the taxpayer’s address of record. The IRS uses a taxpayer’s address of record 

for various notices that are required to be sent to a taxpayer’s “last 

known address” under the Internal Revenue Code and for refunds of

overpayments of tax (unless otherwise specifically directed by taxpayers,

such as by Direct Deposit).

Finally, EROs must never put their addresses in fields reserved for taxpayers’ addresses in the electronic data record or the Form 8453. The

only exception is if the ERO has a power of attorney for the taxpayer 

for the tax return.

Avoiding Refund Delays

EROs should advise taxpayers that they can avoid refund delays by 

having all their taxes and obligations paid, providing current and correct

information to the ERO, ensuring that all bank account information is

up-to-date, ensuring that their Social Security Administration records are
current, and carefully checking their tax return information before 

signing the tax return. EROs can do a number of things for clients

and customers to avoid rejects and refund delays. Here are some

suggestions:

■ Insist on identification and documentation of social security and other

identification numbers for all taxpayers and dependents.

■ Exercise care in the entry of tax return data into tax return preparation

software and carefully check the tax return information before signing

the tax return;

■ Avoid taxpayers who insist on claiming dubious items on tax returns or

present altered or suspicious documents;

■ Ask taxpayers if there were problems with last year’s refund; if so, see 

if the conditions that caused the problems have been corrected or can be

avoided this year; and

■ Keep track of client issues that result in refund delays and analyze for

common problems; counsel taxpayers on ways to address these problems.

Refund Returns

When taxpayers are entitled to refunds, EROs who function as the 

return preparer should inform taxpayers that they have several options.

A refund may be applied to next year’s estimated tax; received as a Direct

Deposit or paper check; or be split so that a portion is applied to next

year’s estimated tax and the rest received as a Direct Deposit or paper

check. See Refund Delays and Avoiding Refund Delays in this chapter for

additional information.

Direct Deposit of Refunds

Taxpayers often elect the Direct Deposit option because it is the fastest

way of receiving refunds. EROs should advise taxpayers of the option to

receive their refund by Direct Deposit or paper check and must accept

32

The Electronic

Return Originator

CHAPTER 3

EROs can help clients 

and customers avoid rejects 

and refund delays. Here are 

some suggestions.
33

any Direct Deposit election to any eligible financial institution designated

by the taxpayer. Refunds may be Direct Deposited to qualified accounts in

the taxpayer’s name. Qualified accounts include savings, checking, share

draft, or consumer asset accounts (for example, IRA or money market

accounts). Refunds may not be Direct Deposited to credit card accounts.

Qualified accounts must be held by financial institutions within the United

States and established primarily for personal, family, or household purposes. Qualifying institutions may be national banks, state banks (including the District of Columbia and political sub-divisions of the 50 states),

savings and loan associations, mutual savings banks and credit unions.

EROs should caution taxpayers that some financial institutions do not

permit the deposit of joint refunds into individual accounts. The IRS is

not responsible if Direct Deposits are refused for this reason. Check or

share draft accounts that are “payable through” another institution may

not accept Direct Deposits. Taxpayers should verify their financial institution’s Direct Deposit policy before they file. 

Taxpayers who choose Direct Deposit must provide EROs with account

numbers and routing numbers for qualified accounts. The annual tax

packages show EROs how to find and identify these numbers. This 

information is best obtained from official financial institution records,

account cards, checks or share drafts that contain the taxpayer’s name

and address. The sole exception involves accounts specifically created 

to receive refunds that repay Refund Anticipation Loans (RAL). In those

cases EROs may supply the identifying account data.

Additionally, an ERO must never charge a separate fee for Direct Deposit

and must accept any Direct Deposit election by a taxpayer to

any eligible financial institution. The ERO must advise the

taxpayer that a Direct Deposit election cannot be rescinded

and that changes cannot be made to routing numbers of

financial institutions or to the taxpayer’s account numbers.

EROs with repeat customers or clients should check to see if taxpayers

have new accounts. Some software stores last year’s information and

An ERO must never 

charge a separate fee for Direct

Deposit and must accept any 

Direct Deposit election.
34

The Electronic

Return Originator

CHAPTER 3

reuses it unless it is changed by the ERO. If taxpayers have changed their

accounts and this is not noted in the electronic return data, their refunds

will not be Direct Deposited.

Refunds that are not Direct Deposited because of institutional refusal,

erroneous account or routing numbers, closed accounts, bank mergers, 

or any other reason will be issued as paper checks, resulting in refund

delays of up to ten weeks. See also Refund Delays and Avoiding Refund

Delays in this chapter. While the Service will ordinarily process a request

for Direct Deposit, it reserves the right to issue a paper check and does

not guarantee a specific date by which the refund will be deposited into

the taxpayer’s account. Treasury’s Financial Management Service (FMS)

issues Federal income tax refunds and offsets taxpayers’ refunds to pay

off past-due child support or Federal agency debts such as student loans.

Neither the Service nor FMS is responsible for the misapplication of a

Direct Deposit that is caused by error, negligence, or malfeasance on the

part of the taxpayer, Authorized IRS e-file Provider, financial institution,

or any of their agents.

Balance Due Returns

Taxpayers who owe additional tax must pay their balances due by the

original due date of the return (usually April 15) or be subject to interest

and penalties. Form 4868, Application for Automatic Extension

of Time to File U.S. Individual Income Tax Return, may be

filed electronically, by phone, or on paper by the original

return due date, but it is an extension of time to file tax

returns, not an extension of time to pay balances due. EROs should

inform taxpayers of their obligations and options for paying balances

due. Taxpayers have several choices when paying any taxes owed on 

their tax returns as well as any estimated taxes.

EROs should inform 

taxpayers of their obligations 

and options for paying 

balances due.
35

Direct Debit 

Payments may be made electronically by direct debit. Taxpayers who

choose this option must provide EROs with account numbers and routing

transit numbers for qualified savings, checking or share draft accounts.

The annual tax packages show EROs how to find and identify these numbers. This information is best obtained from official financial institution

records, account cards, checks or share drafts that contain the taxpayer’s

name and address. EROs should caution taxpayers to determine, before

they file, if their financial institution supports direct debit requests from

the designated account. Payments cannot be authorized for this purpose

from some credit union share accounts.

Taxpayers must specify the bank account from which they wish to have

the payment withdrawn and the date on which the debit will be made.

This allows taxpayers to pay the balance as soon as the return

is processed or delay it to a future date, not later than

the return’s April due date. For example, the ERO may

transmit the return in March and the taxpayer can specify

that the debit be made on any day on or before the return due

date. The taxpayer does not have to remember to do anything at a later

date. For returns transmitted after the due date, the payment date must

be the same as the date the return is transmitted. Three types of tax payments can be made by Direct Debit: current year Form1040 balance due

payments, Form 4868 payments, and Form 1040-ES, Estimated Tax for

Individuals, payments. Estimated tax payments can only be made at the

time that the Form 1040 is electronically filed.

EROs should be careful to ensure that all the information needed

for the direct debit request is included with the return. Taxpayers

must provide all of the following:

■ Routing transit number (RTN);

■ Account number;

Taxpayers should check

with their financial institutions 

to verify that such payments 

can be made.

EROs should ensure 

that all the information needed 

for the direct debit request is 

included with the return.
36

The Electronic

Return Originator

CHAPTER 3

■ Type of account (checking or savings);

■ Date of debit; and

■ Amount to be debited.

If taxpayers do not provide all of the needed information, EROs must

contact the taxpayers. If the ERO is unsuccessful in obtaining the direct

debit information but the returns are otherwise complete, the ERO

should proceed with the origination of the electronic return data to the

IRS. The ERO must notify the taxpayer(s) in writing that other arrangements must be made to pay the balance due.

Credit Card Payments

A second electronic payment option for taxpayers is to pay the balance

by credit card using one of the following methods:

■ Integrated file and pay. Payments may be made electronically by credit

card if the tax software used includes this option. Taxpayers who choose

this option must provide EROs with the credit card number, expiration

date and possibly, the cardholder’s zip code. The credit card service

provider will charge the taxpayer a convenience fee based on the amount

of the tax payment. Taxpayers should be informed of the convenience fee

before the return is filed. EROs should caution taxpayers to ensure,

before they file, that the necessary line of credit is available.

■ Pay by Phone. Taxpayers can authorize payments using most, but not

all, major credit cards by calling a toll-free number. This service is available through a service provider. The service provider will charge a convenience fee based on the amount of the tax payment. Taxpayers

will be advised of the fee during the call and can choose to

end the call before payment is confirmed. EROs should

inform taxpayers of this option and advise them that fees may

vary among service providers. Three types of tax payments can be made

by phone: current year Form 1040 balance due payments, Form 4868

payments, and Form 1040-ES payments.

All methods 

of electronic payment 

by credit card involve 

convenience fees.
37

■ Pay via Internet. Taxpayers can authorize payments using most major

credit cards via Internet. This service is available through a service

provider. The service provider will charge a convenience fee based on 

the tax payment. Taxpayers will be advised of the fee during the 

transaction and can choose to discontinue the transaction before payment is confirmed. EROs should inform taxpayers of this option and

advise them that fees may vary by service provider. Three types of tax

payments can be made via the Internet: current year Form 1040 balance

due payments, Form 4868 payments, and Form 1040-ES payments.

Pay by Check 

Payments may also be made by mailing a check that is accompanied by

Form 1040-V, Payment Voucher. These forms are found in many tax packages. Taxpayers can also pay by check if electronic payment options fail

for any reason. EROs must supply taxpayers with Forms 1040-V, if needed, and help them choose the correct mailing address from the chart on

the back of the form. Vouchers do not have to be mailed at the

same time the electronic return is transmitted. For example, the

ERO may transmit the return in January and the taxpayer can mail

the payment and voucher at any time on or before the return due date.

Installment Agreement Requests

Taxpayers who cannot pay the amount they owe may submit to the IRS

Form 9465, Installment Agreement Request. Form 9465 may be transmitted

electronically (if supported by the ERO’s software) with the taxpayer’s

electronic return data, or it may be submitted separately, either electronically or on paper, at a later time. If accepted, there is a processing fee for

taxpayers to set up the installments.

Additional information regarding electronic payments, including direct debit

and credit card payments, is available at the IRS Digital Daily web site at

www.irs.gov, click on “Electronic Services”, then “Electronic Payments”.

Other payment options will likely become available in the future. The IRS

will publicize them as they become operational.

Vouchers do not 

have to be mailed at the 

same time the electronic 

return is transmitted.
Signing an Electronic Tax Return

As with a tax return submitted to the IRS on paper, an electronic tax

return must be signed by the taxpayer as well as by the paid preparer if

applicable. Signatures can be provided to the Service through either

of two methods, either with electronic signatures or with signatures

on a paper declaration. Electronic return data can be corrected without obtaining a new signature or Authorization if the changes are not

more than $50 to “Total income” or changes of more than $14 to “Total

tax,” “Federal income tax withheld,” “Refund,” or “Amount you owe.”

Whether using a paper or electronic signature, EROs must first obtain

taxpayers’ signatures authorizing the origination of the electronic submission of return data to the Service.

Electronic Signatures

Methods for signing a tax return electronically through the use of

Personal Identification Numbers (PIN) are available to all EROs. In 

using this method, taxpayers self-select a PIN and use it to sign the

return and the declaration of electronic filing. In addition, the taxpayer

must provide information that is used to authenticate the taxpayer’s

identity. Taxpayers may also authorize EROs to enter their PINS in the

electronic record.

The following taxpayers are eligible to participate:

■ Taxpayers who filed Form 1040, 1040A, or 1040EZ the prior tax year;

■ Taxpayers who did not have a requirement to file the prior tax year, but

have filed previously;

■ First time filers who are sixteen or older on or before December 31 of

the tax year;

■ Military personnel residing overseas with APO/FPO addresses; and

■ Taxpayers residing in the American possessions of the Virgin Islands,

Puerto Rico, American Samoa, Guam and the Northern Marianas, or

with foreign country addresses.

38

The Electronic

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CHAPTER 3

Signatures can be 

provided electronically 

or on paper.
39

Returns for the following taxpayers are NOT eligible for Self-Select 

PIN e-file:

■ Legal or illegal aliens with Social Security Numbers not valid for

employment (Citizenship Code of C or D);

■ Taxpayers under the age of sixteen; and

■ Taxpayers required to file a Form 2120, Multiple Support Declaration,

Form 8283, Non-Cash Charitable Contribution, where third-party signatures are required, or Form 8332, Release of Claim to Exemption for

Children of Divorced or Separated Parents. These forms need to be attached

to a Form 8453 or Form 8453-OL. 

If the taxpayer is ineligible to use an electronic signature or chooses 

not to do so, a signature on a paper declaration must be completed. 

See Paper Signatures below. 

For additional up-to-date information on electronic signature, see

Publication 1345A, Filing Season Supplement for Authorized IRS e-file

Providers.

IRS e-file Signature Authorization

In some instances, taxpayers may wish to select a PIN, but indicate they

are unable to return to the ERO’s office to sign their electronically prepared individual tax return. These taxpayers may authorize the ERO to

enter their PIN by completing an IRS e-file Signature Authorization.

It is preferred that an IRS e-file Signature Authorization be

presented as an option only when one or both taxpayers

indicate they are unavailable to input the PIN(s). Taxpayers

should be encouraged to personally enter their PIN(s) for a

truly paperless filing experience.

The ERO shall provide the Authorization to those taxpayers who wish to

authorize the ERO to enter the taxpayer’s PIN. In most instances, the

taxpayer will sign and date the Authorization after review of the electronically prepared return.

Taxpayers should be

encouraged to personally enter

their PIN(s) for a truly paperless 

filing experience.
40

The Electronic

Return Originator

CHAPTER 3

Taxpayers who provide a completed tax return to an ERO for electronic

filing may complete the IRS e-file Signature Authorization without reviewing the electronic return. To do so, the line items from the paper return

must be manually entered on the IRS e-file Signature Authorization prior

to the taxpayers selecting their PIN and signing and dating the form. 

The ERO may use the taxpayer’s pre-signed IRS e-file Signature

Authorization as authority to input the taxpayer’s Self-Select

PIN only if the information on the electronic version of the

tax return agrees with the entries from the paper return. 

The ERO must retain the Authorization for three years from the

return due date or IRS received date, whichever is later. Do not send the

IRS e-file Signature Authorization to the Service unless requested to do so.

Electronic Signatures for Preparers and EROs

If the return is prepared by the ERO that originates the electronic submission of the tax return, the ERO is required to input a PIN as a signature in the electronic return in the location designated for the ERO PIN. 

If the return was prepared by other than the ERO that originates the electronic submission, the ERO must ensure that the electronic record contains

the return preparer’s identifying information (i.e. name, address, and SSN

or PTIN). By entering a PIN in the location designated for the ERO PIN

in the electronic record, the ERO attests that the return preparer manually

signed the paper copy of the return and that the electronic return contains

tax information identical to that contained in the paper return. 

Paper Signatures

If providing the signature on a paper declaration, Form 8453, U.S.

Individual Income Tax Declaration for an IRS e-file Return, must be completed and signed before the electronic data portion of the return is submitted. A substitute Form 8453 requires Service approval prior to its use.

The taxpayer’s (and spouse’s in the case of a joint return) name, address,

social security number, and tax return information in the electronic transmission must be identical to the information on the Form 8453 that the

Do not send the IRS 

e-file Signature Authorization 

to the Service unless 

requested to do so.
41

taxpayer signed and provided for submission to the Service. The form

must be signed by both the taxpayer (and spouse in the case of a joint

return) and the ERO.

■ Taxpayer(s)– The taxpayer must sign and date the “Declaration of

Taxpayer” section and check the correct box after thoroughly reading 

the declaration. The taxpayer must verify the information on the 

electronic portion of the return and on Form 8453. The taxpayer may

verify the information on the electronic portion of the return by viewing

this information on a computer display terminal. A taxpayer need not

verify the electronic portion of the return prior to its transmission if the

taxpayer provided a completed paper return for filing and the information on the electronic portion is identical to the information provided 

by the taxpayer. 

■ The ERO–The ERO of the return must sign and complete all the requested information in the “Declaration of Electronic Return Originator

(ERO) and Paid Preparer” section after thoroughly reading the

declaration. EROs may authorize members of their firms or

designated employees to sign for them, but EROs are still

responsible for all electronically filed returns originated by

their firm. EROs do not have to disclose their EIN or SSN on the copies

they supply to taxpayers.

■ Paid Preparer– If the return was prepared for a fee, then the paid preparer must also sign the Form 8453 and input the paid preparer information into the electronic return. If the paid preparer signs as or for the

ERO, the paid preparer may mark the “Check if also paid preparer” box

instead of completing the “Paid Preparer Use Only” section. Paid preparers do not have to disclose their SSNs or EINs on the copies they supply

to taxpayers. If a taxpayer gives the ERO a return already prepared by a

paid preparer who did not sign Form 8453, the ERO must attach a photocopy of pages 1 and 2 of Form 1040, Form 1040A, or Form 1040EZ

that contains the paid preparer’s signature to the Form 8453. Write,

Copy—Do Not Process on both pages.

EROs are responsible 

for all electronically filed returns

originated by their firm.
42

The Electronic

Return Originator

CHAPTER 3

■ Volunteer Program Sponsor—Unpaid preparers in IRS sponsored 

programs including Volunteer Income Tax Assistance (VITA), Tax

Counseling for the Elderly (TCE), Self-Help and Outreach

Programs, and Taxpayer Assistance Centers in IRS offices must

identify themselves or the volunteer program on Form 8453.

Sponsors are not required to sign Forms 8453 as EROs but may

do so. Sponsors that choose not to sign as EROs must include in the

ERO declaration the volunteer’s name or acronym, and if operating at

multiple sites, the site designation number.

■ Employer Offering IRS e-file as an Employee Benefit—Employers are

not required to sign Form 8453 as EROs but may do so. Employers that

choose not to sign as EROs must include in the ERO declaration their

name, address, the designation “Employee Benefit,” and, if operating at

multiple sites, the site designation number. 

Sending Paper Signatures 

After electronic return data is acknowledged as accepted (See Acknowledgments of Transmitted Return Data below), EROs must mail within

three business days the corresponding Forms 8453 to the IRS site that

acknowledged receipt of the electronic return data. If an electronic 

signature was used in signing the document, a Form 8453 is not used 

and is not submitted to the IRS (see Electronic Signatures above). See

Publication 1345A for the current mailing address. As a composite tax

return is not considered filed until the Forms 8453 are received by the

IRS, EROs who are lax, negligent or untimely in mailing Forms 8453 

to the IRS may be sanctioned.

The IRS corresponds with EROs when Forms 8453 are not received 

or are otherwise determined to be missing or incomplete. EROs must

supply replacements, complete with attachments. This does not apply 

to returns that were electronically signed by the taxpayer. 

If EROs do not send replacement Forms 8453, complete with attachments,

when requested, the IRS will contact the taxpayers to obtain them. 

Sponsors that choose not

to sign as EROs must include 

in the ERO declaration the volunteer’s name or acronym.
43

Submitting the Electronic Return to the IRS

An ERO must originate the electronic submission of a return as soon as

possible after it is signed. An ERO must ensure that stockpiling of returns

does not occur at its offices. Stockpiling refers to either collecting returns

from taxpayers or from another Authorized IRS e-file Provider prior to

official acceptance into the Program. Or, after official acceptance in the

Program, stockpiling refers to waiting more than three calendar days to

submit the return to the Service once the ERO has all necessary information for origination. Returns that are held prior to the date that electronic

returns may be transmitted to the IRS are not considered stockpiled.

EROs must advise taxpayers that returns will not be transmitted to the

Service until electronic returns may be transmitted.

EROs may either transmit returns directly to the IRS or arrange with

another Provider to transmit the electronic return to

the IRS. (See Chapter 4, The Transmitter, and

Intermediate Service Provider in Chapter 5.) If

EROs transmit returns directly to the Service, they

must adhere to the requirements for Transmitters.

Submission of Paper Documents to the Service

The revenue procedure requires that IRS e-file returns contain all the same

information as returns filed completely on paper. EROs are responsible

for ensuring that all paper documents required to complete the filing of

returns are submitted to the IRS. If a paper signature is used, attach all

appropriate supporting documents that are not included in the electronic

return data but must be submitted to the IRS (such as a supporting Form

2120, Multiple Support Agreement) to the Form 8453 and send them to the

IRS. EROs must sign and ensure the accuracy of the Form 8453. EROs

are responsible for ensuring that all paper documents required to complete the filing of returns are submitted to the IRS.

If EROs transmit 

returns directly to the Service,

they must adhere to Transmitter

requirements.
State income tax returns in the Federal/State Program often

require that paper documents be prepared and forwarded

to state tax administration agencies. Be sure to follow each

state’s rules when state income tax returns are prepared.

ERO Duties After Submitting the Return to the IRS

Record Keeping and Documentation Requirements

An ERO must retain and make available to the Service upon request 

the following material at the business address from which a return was

originated:

■ A copy of any signed Forms 8453 and paper copies of Forms W-2, 

W-2G, and 1099-R as well as any supporting documents that are not

included in the electronic return data;

■ A copy of any signed IRS e-file consent to disclosure forms for taxpayers

who provided an electronic signature;

■ A complete copy of the electronic portion of the return (which may be

retained on magnetic media) that can be readily and accurately converted

into an electronic transmission that the Service can process; and

■ The acknowledgment file (stating that the Service accepts the electronic

portion of the taxpayer’s return for processing) received from the Service

or from a third party Transmitter.

An ERO must also retain this material until the end of the calendar 

year in which a return was filed and make available to the Service upon

request at either the business address from which the origination of 

the electronic submission occurred or at the business address of the

Responsible Official named on the application. In addition to the above

required documents, it is strongly suggested that copies of the IDs used

to verify taxpayers’ names, TINs, and current addresses are also retained.

44

The Electronic

Return Originator

CHAPTER 3

Be sure to follow each

state’s rules when state income

tax returns are prepared.
45

An ERO must retain and make available to the Service in the same 

manner described above, IRS e-file Signature Authorization documents

for electronic signatures for three years from the due date or IRS

received date, whichever is later.

An ERO that is also the paid preparer of the tax return must retain for

the prescribed period of time the materials described in §1.6107-1(b)

that are required to be kept by the income tax preparer.

Providing Information to the Taxpayer 

The ERO must provide a complete paper copy of the return to the taxpayer. However, the copy need not contain the social security number of

the paid preparer. A complete copy of a taxpayer’s return includes Form

8453 and other paper documents that cannot be electronically transmitted and a printout of the electronic portion of the return. The electronic

portion of the return can be contained on a replica of an official form or

on an unofficial form. However, on an unofficial form, data entries must

be referenced to the line numbers on an official form. Also, a printout of

the electronic portion of the return does not have to be provided to the

taxpayer if the taxpayer provided a completed paper return for electronic filing and the information on the electronic portion of the return is

identical to the information provided by the taxpayer. The ERO should

advise the taxpayer to retain a complete copy of the return and any supporting material.

The ERO should also advise the taxpayer that an amended return, if

needed, must be filed as a paper return and mailed to the submission

processing center that would handle the taxpayer’s paper return. Refer 

to the current year’s tax package for addresses.

Resubmission of Rejected Tax Returns

If the Service rejects the electronic portion of a taxpayer’s return for processing and the reason for the rejection cannot be rectified by the actions
46

The Electronic

Return Originator

CHAPTER 3

described in Obtaining, Handling and Processing Tax Information from

Taxpayers in this chapter, the ERO must take reasonable steps to inform

the taxpayer of the rejection within 24 hours. When the ERO advises the

taxpayer that the return has not been filed, the ERO must provide the

taxpayer with the reject code(s) accompanied by an explanation. If the

taxpayer chooses not to have the electronic portion of the return corrected and transmitted to the Service or if it cannot be accepted for processing by the Service, the taxpayer must file a paper return. In order to be

filed timely, the paper return must be filed by the later of the due date 

of the return or ten calendar days after the date the Service gives notification that the electronic portion of the return is rejected or that it cannot be accepted for processing. The paper return should include an explanation of why the return is being filed after the due date.

Acknowledgments of Transmitted Return Data

The IRS electronically acknowledges the receipt of all transmissions.

Individual returns in each transmission are either accepted or rejected

for specific reasons. Accepted returns meet the processing criteria and

are considered “filed” as soon as the return is signed either electronically

or through the receipt by the IRS of a paper signature. Rejected returns

fail to meet processing criteria and are considered “not filed.” The

acknowledgment identifies the source of the problem using a system of

error reject codes and form field numbers (sequence numbers). The error

reject codes tell why the return rejected and the form field numbers tell

which fields of the electronic return data are involved. Publication 1345A,

Filing Season Supplement for Authorized IRS e-file Providers of

Individual Income Tax Returns, issued annually, contains

information to help identify the cause of the reject.

Rejected electronic return data can be corrected and retransmitted without new signatures or authorizations if changes are not more

than $50 to “Total income” or “AGI” or more than $14 to “Total tax,”

Individual returns 

in each transmission are 

either accepted or rejected 

for specific reasons.
47

“Federal income tax withheld,” “Refund,” or “Amount you owe.”

Taxpayers must be given paper copies of the new electronic return data.

If new signatures are required, the taxpayer must be given copies (either

paper or electronic).

The ERO must, at the request of the taxpayer, provide the Declaration

Control Number (DCN) and the date the electronic return data was

accepted by the IRS. Form 9325, Acknowledgment and General Information

for Taxpayers Who File Returns Electronically, may be used for this purpose.

The ERO must also, if requested, supply the electronic postmark if one

was provided by the Transmitter.

In the Federal/State e-file Program, if Federal electronic return data rejects

due to errors, the state electronic return data also rejects. The converse is

also true. That is, if the state electronic return data is rejected by the IRS

because of error, the Federal electronic return data also rejects. Once

both the Federal and state electronic return data is accepted by the

IRS, the subsequent rejection of state electronic return data by a

state tax administration agency will not impact the accepted Federal electronic return data. States determine when state electronic return data

received from the Federal/State e-file Program is accepted as filed. Contact

the state tax administration agency when problems or questions arise.

Advising Taxpayers about TeleTax

EROs should tell taxpayers how to follow up on returns and refunds by

pointing out the TeleTax section contained in current IRS tax packages.

If taxpayers do not have tax packages, the ERO should provide taxpayers

with TeleTax information. The TeleTax number is 1-800-829-4477 (tollfree) and will have information about taxpayers’ refunds (when it becomes

available).

To call TeleTax, taxpayers will need to enter the first Social Security

Number shown on their tax return, the filing status, and the exact

In the Federal/State 

e-file Program, if Federal return

data rejects due to errors, the 

state data also rejects.
48

The Electronic

Return Originator

CHAPTER 3

amount of the refund in whole dollars. Before checking on refunds, 

taxpayers should wait at least three weeks from the time the return

data is acknowledged as accepted (See Acknowledgments of

Transmitted Return Data above). Because TeleTax is updated

each weekend, taxpayers should be advised not to call more

than once a week. This will save taxpayers from making phone

calls to TeleTax with no possibility of success.

Refund Delays

Taxpayers often ask EROs to help them when refunds take longer than

expected. Refunds may be delayed for a number of reasons, including the

following:

■ Errors in Direct Deposit information (refunds will then be sent by check);

■ Financial institution refusals of Direct Deposits (refunds will then be

sent by check), or delays in crediting the Direct Deposit to the taxpayer’s

account;

■ Estimated tax payments differ from amount reported on tax return 

(for example, fourth quarter payments not yet on file when return data 

is transmitted);

■ Bankruptcy;

■ Inappropriate claims for the Earned Income Tax Credit; or

■ Recertifications to claim the Earned Income Tax Credit. 

Taxpayers will receive a letter or notice explaining the issue(s) and how 

to resolve the issue(s). The letter or notice will contain the contact telephone number that the taxpayer can use for further assistance.

If taxpayers’ refunds are lost or misapplied, taxpayers do not receive

notices or letters, or there is no information on TeleTax (see Advising

Taxpayers about TeleTax in this chapter), advise taxpayers to call the 

IRS Tax Help number listed in tax packages.

Since TeleTax is 

updated each weekend, advise 

taxpayers not to call more 

than once a week.
49

Refund Offsets

The IRS offsets as much of the refund as is needed to pay off overdue

taxes owed by taxpayers and notifies them when this occurs. The

Financial Management Service (FMS) offsets taxpayers’ refunds to pay 

off past-due child support or Federal agency debts such as student loans.

Offsets to non-tax debts occur after the IRS has certified the refunds to

FMS for payment but before FMS makes the Direct Deposits or issues 

the paper checks. Refund offsets reduce the amount of the expected

Direct Deposit or paper check but they do not delay the issuance of

the remaining refund (if any) after offset. If taxpayers owe non-tax

debts they may contact the agency they owe, prior to filing their returns,

to determine if their debts were submitted for refund offset. The IRS cannot determine prior to the filing of a return whether refunds will be offset for non-tax debts.

FMS sends taxpayers offset notices if any part of their refund is applied

to non-tax debts. Taxpayers should contact the agencies identified in the

FMS offset notice when offsets occur if they dispute the non-tax debts or

have questions about the offsets. If a refund is in a joint name but only

one spouse owed the debt, the “injured spouse” should file Form 8379,

Injured Spouse Claim and Allocation. While the Form 8379 can be filed

electronically, processing of refunds may be delayed. 

Business Considerations

Advertising and Promotion

The IRS supports individual ERO promotional efforts by annually 

creating and distributing an IRS e-file Marketing Tool Kit. EROs receive 

a kit when they are accepted into the IRS e-file Program. EROs in good

standing with up-to-date address information will automatically receive 

a kit when they are distributed.

FMS sends taxpayers 

offset notices if any part of 

their refund is applied to 

non-tax debts.
50

The Electronic

Return Originator

CHAPTER 3

The kit contains professionally developed material that EROs can 

customize for use in advertising campaigns and promotional efforts. It

includes window stickers for on-premise advertising, postcard templates

for large quantity print productions, posters for local distribution and

live-read scripts for radio promotion. From year to year, if you are an

ERO in good standing and your address information in our records is

up-to-date, you will automatically receive a kit as they are distributed.

In addition to the Kit material, the IRS supports ERO advertising and

promotion by placing Public Service Announcements, via television, radio

and print media, to create full multi-media program exposure for IRS 

e-file prior to and during the filing season. Pre-filing season promotion is critical because it is the time of year when Americans

begin to think about their annual filing obligations and are

attuned to new key messages, particularly those relating to tax law

changes and available filing options.

EROs may develop their own advertising that includes the IRS e-file

brand name but must abide by the advertising standards for all Providers

as discussed in Chapter 6. In addition to the advertising standards common to all Providers, there are additional responsibilities in an ERO’s

advertising. An ERO must clearly display its name wherever it does business. The Service will hold the ERO responsible for any violation of the

advertising standards described in Chapter 6 of this publication associated

with the return collection site.

Refund Anticipation Loans

A Refund Anticipation Loan (RAL) is money borrowed by a taxpayer

from a lender based on the taxpayer’s anticipated income tax refund.

The IRS is in no way involved in or responsible for RALs. All parties to

RAL agreements, including EROs, must ensure that taxpayers understand

Pre-filing season promotion

is critical—Americans are attuned 

to tax law changes and filing 

options at that time.
51

that RALs are interest bearing loans and not substitutes for or a faster way

of receiving a refund. The ERO should advise the taxpayer that if a

Direct Deposit is not received within the expected time frame

for whatever reason, the taxpayer may be liable to the lender

for additional interest on the RAL. EROs are responsible for

ensuring that RAL Indicators are included in the electronic return

data that is transmitted to the IRS.

Because RALs are often repaid by the Direct Deposit of refunds into special RAL accounts, there are no guarantees that refunds will be deposited

within a specified time. For example, a refund may be delayed due to

processing problems or, some or all of the refund may be offset (see

Refund Offsets in this chapter). The Department of the Treasury is not

liable for any loss suffered by taxpayers, EROs, or financial institutions

resulting from reduced refunds or Direct Deposits not being honored

causing refunds to be issued by check.

An Authorized IRS e-file Provider may disclose tax information to the

lending financial institution in connection with an application for a RAL

only with the taxpayer’s written consent as specified in 301.7216-3(b).

An Authorized IRS e-file Provider that is also the return preparer, and the

financial institution or other lender that makes a RAL cannot be related

taxpayers within the meaning of §267 or §707. A $500 penalty may be

imposed, per §6695(f), on a return preparer who endorses or negotiates a

refund check issued to any taxpayer other than the return preparer. The

prohibition on return preparers negotiating a refund check is limited to a

refund check for returns that they prepared. A preparer that is also a

financial institution, but who has not made a loan to the taxpayer on the

basis of the taxpayer’s anticipated refund, may cash a refund check and

remit all of the cash to the taxpayer or accept a refund check for deposit

in full to a taxpayer’s account provided the bank does not initially endorse

All parties to RAL 

agreements must ensure that 

taxpayers understand RALs are 

interest bearing loans.
52

The Electronic

Return Originator

CHAPTER 3

or negotiate the check; or, endorse a refund check for deposit in full to 

a taxpayer’s account pursuant to a written authorization of the taxpayer.

A preparer bank may also subsequently endorse or negotiate a refund

check as part of the check-clearing process through the financial system

after initial endorsement. Any income tax return preparer that violates

this provision may be sanctioned.

For additional information on RALs, see Advertising Standards in

Chapter 6 and Fee Restrictions below.

Fee Restrictions

Authorized IRS e-file Providers may not base their fees on a percentage 

of the refund amount or compute their fees using any figure from tax

returns. Separate fees may not be charged for Direct Deposits.

An Authorized IRS e-file Provider may assist a taxpayer in

applying for a RAL and may charge a flat fee for that assistance. However, the fee must be identical for all customers

and must not be related to the amount of the refund or a RAL.

The Provider must not accept a fee from a financial institution for any

service connected with a RAL that is contingent upon the amount of the

refund or a RAL. The Service has no responsibility for the payment of

any fees associated with the preparation of a return, the transmission of

the electronic portion of a return, or a RAL. 

Other EROs

IRS Sponsored Volunteer Programs

Often individuals or organizations that serve as unpaid preparers in IRS

sponsored programs including Volunteer Income Tax Assistance (VITA),

Tax Counseling for the Elderly (TCE), Self-Help and Outreach Programs,

and Taxpayer Assistance Centers in IRS offices may then electronically

RAL fees must be 

identical for all customers 

and unrelated to the amount 

of the refund or RAL.
53

file those returns. The duties and expectations differ somewhat for IRS

sponsored volunteer programs. However, unless otherwise noted, all

requirements of an Authorized IRS e-file Provider continue to apply. In

order to be accepted into the IRS e-file Program, a VITA or TCE sponsor

must obtain the permission of the Service (and, in the case of a TCE

sponsor, the permission of the Service office that is funding the TCE 

program) to provide electronic filing. A manual or electronic quality

review system is required to review each electronically filed return. The

Service may designate an individual for this purpose.

The Service will advise the VITA or TCE sponsor how to submit or 

transmit returns. Some options available to the Service include:

■ Submission of returns by VITA or TCE sponsors on paper, magnetic

disk, or in an electronic transmission to a designated IRS office;

■ Submission of returns by VITA or TCE sponsors via direct transmission

to the IRS; or

■ Submission of returns by VITA or TCE sponsors through a third party

transmitter.

When using Form 8453 to sign the tax return, a VITA or TCE sponsor 

is not required to sign Form 8453 as an ERO. However, sponsors that

choose not to sign as EROs must include the volunteer program’s

name or acronym in the ERO declaration and the site designation number if operating at multiple sites.

A VITA or TCE sponsor can only accept a return for electronic filing that meets the criteria for VITA or TCE assistance.

Only returns and accompanying forms and schedules included in a VITA,

or TCE training course may be accepted for electronic filing by a VITA

or TCE sponsor.

A VITA or TCE sponsor and the Service may enter into an agreement

that provides for the retention of copies of tax returns, Forms 8453, and

IRS e-file Signature Authorizations by the Service. This information must

The Service will advise 

the VITA or TCE sponsor how to

submit or transmit returns.
be retained by either the VITA or TCE sponsor or by the Service. This

information must not be given to a third party, including a third

party Transmitter. The Service is responsible for ensuring

that Form 8453 is sent to the appropriate IRS office or

submission processing center. However, the Service may delegate to the VITA or TCE sponsor the responsibility for mailing

Form 8453 to the appropriate local office or submission processing center.

Employers Offering IRS e-file as an Employee Benefit

The following procedures apply to employers who choose to offer electronic filing as an employee benefit to business owners and spouses,

employees and spouses, and/or dependents of business owners and

employees. These rules do not apply if an employer contracts with an

ERO to originate the electronic submission of the tax return.

An employer may offer electronic filing as an employee benefit whether

the employer chooses to transmit tax returns or contracts with a third

party to transmit the tax returns. If an employer contracts with a third

party to transmit tax returns, the employer may collect from participating

employees a fee that is directly related to defraying the actual cost of

transmitting the electronic portion of the tax return.

An employer is not required to sign Form 8453 as an ERO. However, 

if the employer chooses not to sign Form 8453, the employer must 

otherwise furnish on Form 8453 its name, address and the designation

“Employee Benefit” and, if operating from multiple sites, a site designation number.

An employer and the Service may enter into an agreement that provides

for the retention of copies of tax returns including Forms 8453 and 

IRS e-file Signature Authorizations. In the absence of such an agreement,

the employer must retain this information. This information is not to 

be given to a third party, including a third party Transmitter.

54

The Electronic

Return Originator

CHAPTER 3

AVITA or TCE sponsor can

only accept a return for electronic

filing that meets VITA or TCE 

assistance criteria.
55

Safeguarding the IRS e-file Program from Abuse and Fraud

While all Authorized IRS e-file Providers must be on the lookout for 

fraud and abuse in the IRS e-file Program, EROs must be particularly

diligent while acting in their capacity as the first contact with taxpayers

filing a return. Neither EROs nor the IRS benefit when the integrity and

reputation of the IRS e-file Program is tarnished by fraud or allegations of

abuse. EROs with problems involving fraud and abuse may be suspended

from the IRS e-file Program, be assessed civil and preparer penalties or

be subject to legal action. 

An ERO should always seek to recognize and prevent fraud

and abuse of the IRS e-file Program. Confirm taxpayer

identities and TINs. Be on the lookout for altered taxpayer information documents. Exercise due diligence in the

preparation of returns involving the Earned Income Tax Credit (EITC),

as it is a popular target for fraud and abuse schemes. Section 6695(g) of

the Internal Revenue Code requires paid preparers to exercise due diligence in the preparation of returns involving EITC. Be sure to complete

all required worksheets and meet all record keeping requirements.

Finally, any time you observe or become aware of suspicious activity,

report it to the IRS by calling 1-800-829-0433 (toll-free).

EROs must be 

particularly diligent in their 

capacity as the first contact 

with taxpayers.
56

CHAPTER 4

The Transmitter

A Transmitter transmits electronic tax return information directly to the

Service. A bump-up service provider that increases the transmission rate

or line speed of formatted or reformatted information that is being sent

to the Service via a public switched telephone network is also a Transmitter.

The Service accepts transmissions using a variety of telecommunication

protocols. In order to transmit electronic return data directly to the IRS,

Transmitters must be equipped with both computer hardware and software that make it possible. Software used must meet IRS specifications.

See IRS e-file publications in Chapter 1.

Transmitters are required to have Electronic Transmitter Identification

Numbers (ETIN) and must pass the Participants Acceptance Test (PATS)

each year before the Service will issue acceptance letters. See PATS

Testing in this chapter.

IRS e-file Program Requirements

The software purchased from vendors or Software Developers should

meet IRS specifications for transmitting return data to the IRS.

Prior to transmitting return data to the Service, you must have

submitted an application requesting the “transmitter” option

and specifying the submission processing centers to which you will

be transmitting. You must have received an ETIN and passwords for testing. You must have completed the PATS testing that ensures the compatibility of your transmission systems with IRS systems (these tests are also

referred to as communications tests). Finally, upon completion of PATS

testing, you must have received and acknowledged passwords that enable

transmission of electronic return data to the IRS.

Software purchased 

from vendors or Software

Developers should meet 

IRS specifications.
57

In fulfilling the requirements of a Provider that participates in the

Program as a Transmitter you must:

1. Send to the Service all electronic portions of returns within three 

calendar days of receipt;

2. Retrieve the acknowledgment file within two work days of transmission;

3. Match the acknowledgment file to the original transmission file 

and send the acknowledgment file to the ERO or Intermediate Service

Provider (whether or not the ERO or Intermediate Service Provider 

are related to the Transmitter) within two work days of retrieving the

acknowledgment file;

4. Retain an acknowledgment file received from the Service until the end

of the calendar year in which the electronic return was filed;

5. Immediately contact the appropriate submission processing center for

further instructions if an acknowledgment of acceptance for processing

has not been received by the Transmitter within two work days of transmission or if a Transmitter receives an acknowledgment for a return that

was not transmitted on the designated transmission;

6. Promptly correct any transmission error that causes an electronic

transmission to be rejected;

7. Contact the submission processing center that rejected the electronic

portion of the return for assistance if that portion of the return has been

rejected after three transmission attempts;

8. Ensure the security of all transmitted data;

9. Ensure against the unauthorized use of its EFIN or ETIN. A Transmitter

must not transfer its EFIN or ETIN by sale, merger, loan, gift, or otherwise to another entity; and

10. Not use software that has a Service assigned production password

built into the software.

57
58

The Transmitter

CHAPTER 4

Transmitting for Federal/State e-file

If you participate in Federal/State e-file, the software should meet both

IRS and state specifications. However, before electronic return

data can be transmitted (in Federal/State e-file, both Federal

and state electronic return data is transmitted to the IRS) all

requirements for transmitting electronic data in the IRS e-file

Program must be met. Contact the appropriate state coordinator for

additional requirements specific to that state.

Additional Responsibilities for Participants in On-Line Filing

In addition to requirements of all Transmitters in the IRS e-file Program,

a Transmitter that participates in On-Line Filing has some additional

responsibilities.

When participating in On-Line Filing, the Transmitter must:

1. Ensure that it uses an EFIN or ETIN obtained for On-Line Filing; 

2. Ensure that Intermediate Service Provider’s EFIN is included in the

electronic return data, when applicable; 

3. Transmit in separate batches returns filed via On-Line Filing and

returns filed using an ERO;

4. Assign a Declaration Control Number (DCN) to the electronic portion

of each return received from a taxpayer;

5. Include the assigned DCN in the transmission of the electronic return

data to the Service;

6. Send the transmission to the appropriate IRS submission processing

center based on the state code in the taxpayer’s return address; 

7. Notify the taxpayer of the status of a return by sending an electronic

transmission to the taxpayer or the Intermediate Service Provider, when

applicable, within two work days of retrieving the acknowledgment file

from the Service or by mailing a written notification to the taxpayer 

within one work day of retrieving the acknowledgment file; 

In Federal/State e-file,

both Federal and state electronic

return data is transmitted 

to the IRS.
59

8. Ensure that it does not transmit or accept for transmission more than

five electronic returns originating from one software package or from one

e-mail address; 

9. Provide the Internet Protocol (IP) information. The information 

consists of the IP Address, and in addition, the IP Date and IP Time 

(if available); 

10. Not allow more than 5 On-Line returns from the same IP Address

within a sixty minute timeframe;

11. Not enter into agreements with companies to allow access to On-Line

Filing without the company being able to trace the IP Address to a particular computer at a particular date and time; and

12. Include the letter “O” in the “Transmission Type Code” field of the

Trans Record “A.”

The Transmitter must notify the taxpayer of the following if 

the Service accepts the electronic portion of a taxpayer’s return:

■ The date the transmission was accepted;

■ The DCN;

■ Where to put the DCN on Form 8453-OL;

■ The requirement to properly complete and timely submit a Form 

8453-OL with accompanying paper documents within one business day;

■ The appropriate submission processing center’s address to which Form

8453-OL with accompanying paper documents must be sent;

■ That a Form 8453-OL must be received by the Service, when applicable,

before an On-Line filed return is complete.

Transmitters that 

participate in On-Line Filing 

have some additional 

responsibilities.
60

The Transmitter

CHAPTER 4

The Transmitter must notify the taxpayer of the following if the Service

rejects the electronic portion of a taxpayer’s return:

■ That the Service rejected the electronic portion of the taxpayer’s return;

■ The date of the rejection;

■ What the reject code(s) mean;

■ What steps the taxpayer needs to take to correct the error that caused

the rejection; and

■ That if the taxpayer chooses not to have the electronic portion of the

return corrected and transmitted to the Service, or, if the electronic 

portion of the return cannot be accepted for processing by the Service,

the taxpayer must file a paper return. In order to be filed timely, the

paper return must be filed by the later of the due date of the return or

ten calendar days after the date the Service gives notification that the

electronic portion of the return is rejected or that it cannot be accepted

for processing. The paper return should include an explanation of why

the return is being filed after the due date.

A Transmitter that receives returns from an Intermediate Service Provider

for On-Line Filing must adhere to the same requirements as a Transmitter

that transmits returns received from Intermediate Service Providers.

PATS Testing

What is PATS Testing?

Participants Acceptance Testing System (PATS) is a testing requirement

for Software Developers and Transmitters planning to transmit electronic

returns to IRS. The purpose of PATS testing is to ensure, prior to live

processing, that Providers transmit in the correct format and meet the

IRS electronic filing specifications; that returns have few validation or

math errors; that required fields will post to the IRS Master File; and that

Providers understand and are familiar with the mechanics of e-filing.
61

Who Must PATS Test?

Software Developers must PATS Test as prescribed in Publication 1436,

Test Package for Electronic Filers of Individual Income Tax Returns.

Transmitters perform a PATS communications test. Most software packages (IRS accepted e-file software) have PATS communications tests built

in so that completing this requirement is relatively easy. Follow the direction in the software or documentation package. If you have problems,

you should contact the vendor who sold you the software or the technical

support operation that comes with the software package.

PATS communication tests consist of two transmissions of test electronic

return data, three test returns in one transmission and two test returns in

the other. Both transmissions must be made on the same day. To pass the

test, both transmissions must be error free.

If you plan to transmit returns to both IRS submission processing centers

that accept electronic transmissions of tax returns, you must be accepted

by your primary submission processing center prior to testing with the

other service center.

If the software appears to be working correctly but you are unable to

complete the tests, do not receive acknowledgment files, or

experience other problems, contact the submission processing center with which the test is being conducted. Current

telephone numbers can be found in Publication 1345A, Filing

Season Supplement for Authorized IRS e-file Providers of Individual Income

Tax Returns. 

If your software does not have IRS e-file PATS communication tests built

in, Publication 1436, Test Package for Electronic Filers of Individual Income

Tax Returns contains directions and all information that you will need to

complete PATS communications testing. You may order this publication

by calling 1-800-829-3676 (toll-free). 

Most IRS-accepted 

software has PATS testing built

right in, so completing this 

requirement is easy.
62

The Transmitter

CHAPTER 4

Passwords

Passwords are required to transmit returns directly to the IRS. Passwords

are issued annually and mailed (usually by early December) to all

Authorized IRS e-file Providers with ETINs. Providers will receive

their passwords if all of the following are true:

■ Their mailing address is up to date on IRS records;

■ They transmitted at least one return that was acknowledged as accepted

in the previous year’s IRS e-file Program;

■ They are not suspended from the IRS e-file Program;

■ They have not been dropped from the IRS e-file Program; and

■ They have passed the annual suitability check. See Annual Suitability

Checks in Chapter 2.

Transmitters must acknowledge receipt of their passwords within five days

or the passwords will be rendered invalid. Follow the instructions in the

letter. Transmitters that have not received their passwords by the beginning of January should call the IRS at 1-800-691-1894 (toll-free).

New Transmitters

An application to become a new Transmitter should be submitted as early

as possible to ensure that all requirements can be met in time for the

beginning of the filing season. Passwords will be issued in early December

for applicants who apply before November 1. After that time, passwords

will not be issued until after PATS communications testing is completed.

This means that passwords may not be received for up to ten days after

the completion of the testing. Passwords cannot be given over the phone.

Providers that apply to become Transmitters are not precluded from

using the services of other accepted Transmitters.

Transmitters must

acknowledge receipt of passwords

within five days or they 

will be invalid.
63

Electronic Postmark 

A Transmitter may provide an electronic postmark to taxpayers that file

Individual Income Tax Returns and Extensions of Time to File Individual

Income Tax Returns through an ERO or through On-Line Filing. The

Transmitter creates the electronic postmark bearing the date

and time (in the Transmitter’s time zone) that the

return is received at the Transmitter’s host computer.

The taxpayer must adjust the electronic postmark to

the time zone where the ERO is located or where the taxpayer resides in the case of On-Line Filing to determine the postmark’s actual time. For example, if the Transmitter provides an electronic postmark

with a time in the Pacific Time Zone but the taxpayer resides in the

Eastern Time Zone, the taxpayer must add three hours to the postmark

time to determine the actual postmark time (Eastern Time Zone). 

If the electronic postmark is on or before the prescribed deadline for 

filing but the return is received by the IRS after the prescribed deadline

for filing, the return will be treated as filed on the electronic postmark’s

date. In order for a return to be treated as filed on the electronic postmark’s date, all requirements for signing the return and completing a paper declaration must be met. If the electronic postmark is

after the prescribed deadline for filing, the IRS actual receipt date,

not the date of the electronic postmark will be the filing date. If a return

is rejected, a corrected return must be filed in accordance with the rules

for timely filing corrected returns after rejection of an electronic return.

Taxpayers are responsible for timely filing their tax returns.

The taxpayer must 

adjust the electronic postmark 

to their time zone.

If a return is rejected, 

a corrected return must be 

filed by the deadline 

for timely filing.
64

The Transmitter

CHAPTER 4

A Transmitter is authorized to provide an electronic postmark if the

Transmitter: 

a) Creates an electronic postmark bearing the date and time (in the 

Transmitter’s time zone) the return was received by the Transmitter’s 

host system; 

b) Provides the electronic postmark to the taxpayer or the ERO no later

than when the acknowledgment is made available to the taxpayer, in a 

format that precludes alteration and manipulation of the electronic postmark information; 

c) Provides the same electronic postmark data to the IRS in the electronic

record of the return; 

d) Provides taxpayers with an explanation of the electronic postmark and

when the IRS treats the electronic postmark as the filing date;

e) Refrains from using terms that currently have specific meaning in the

postal industry such as “certified” or “registered” and similar terms, and

from using “Internal Revenue Service”, “IRS” or “Federal” as a definer 

of the electronic postmark when discussing the electronic postmark,

including in all advertising, product packaging, articles, press releases,

and other presentations;

f) Retains a record of each electronic postmark until the end of the 

calendar year and provides the record to the IRS upon request; 

g) Transmits all tax returns and extensions of time to file that received an

electronic postmark to the IRS within two (2) days of receipt from the

ERO, or from the taxpayer in the case of On-Line Filing; and 

h) Retains the original electronic postmark of the rejected return for a corrected return that is received by the Transmitter through the last date for

retransmitting rejected returns and creates a new postmark for all returns,

including corrected returns received after the last date for retransmitting

returns. All corrected returns retaining an electronic postmark of a date 
65

through the prescribed last day of filing must be transmitted to the IRS

within two days of the date the return was received by the Transmitter or

the twenty second day of the respective month of the prescribed due date,

whichever is earlier.

Program Integrity

In addition to the requirements for protecting the integrity of the 

IRS e-file Program that are shown in Chapter 6, Transmitters have

some additional responsibilities.

A Transmitter must accept electronic returns for transmission to the

Service only from other Authorized IRS e-file Providers. A Transmitter

must include the EFIN of other Providers on each return that the

Transmitter accepts. If applicable, the Transmitter must also include 

the appropriate EFIN/Service Bureau Identification Number (SBIN) if 

an Intermediate Service Provider formats the return information.

Under §301.7216-2(h), disclosure of tax return information among

Authorized IRS e-file Providers for the purpose of preparing a tax return

is permissible. For example, an ERO may pass on tax

return information to an Intermediate Service

Provider and/or a Transmitter for the purpose

of having an electronic return formatted and

transmitted to the Service. However, if the tax return

information is disclosed or used in any other way, an Intermediate

Service Provider and/or a Transmitter may be subject to the penalties

described in §301-7216-1(a) and/or the civil penalties in §6713 for unauthorized disclosure or use of tax return information.

A Transmitter of returns for On-Line Filing may not offer, nor in any 

way participate in or facilitate, a Refund Anticipation Loan (RAL) in 

connection with any return filed using On-Line Filing. See Chapter 3 

for additional information about RALs.

Transmitters must include

the EFINs of other Providers on

each return accepted.

Transmitters must 

accept returns for transmission

only from other Authorized 

e-file Providers.
66

CHAPTER 5

Other Authorized

IRS e-file Providers

In addition to the Electronic Return Originators and Transmitters previously discussed, there are two other categories of Authorized IRS e-file

Providers, the Intermediate Service Provider and the Software Developer. 

Intermediate Service Providers

An Intermediate Service Provider receives tax information from an ERO

(or from a taxpayer who files electronically using a personal

computer, modem, and commercial tax preparation software), processes the tax return information, and either

forwards the information to a Transmitter or sends the

information back to the ERO or taxpayer (for On-Line Filing). 

IRS e-file Program Requirements 

An Authorized IRS e-file Provider participating as an Intermediate

Service Provider must meet the following responsibilities to participate 

in the IRS e-file Program. The Intermediate Service Provider must: 

1. Include its Service Bureau Identification Number (SBIN) or Electronic

Filing Identification Number (EFIN) (as applicable) and the ERO’s EFIN

with all return information the Intermediate Service Provider forwards to

a Transmitter or sends back to an ERO; 

2. Serve as a contact point between its client EROs and the Service, if

requested; 

3. Provide the Service with a list of each client ERO, if requested;

4. Deliver all electronic returns to a Transmitter or the ERO who gave

the electronic returns to the Intermediate Service Provider within three

calendar days of receipt;

5. Retrieve the acknowledgment file from the Transmitter within one 

calendar day of receipt by the Transmitter and send the acknowledgment

An Intermediate Service

Provider receives and processes

tax information, then prepares 

it for transmission.
67

file to the ERO (whether related or not) within one work day of 

retrieving it;

6. Retain each acknowledgment file received from a Transmitter until 

the end of the calendar year in which the electronic return was filed;

7. Input the addresses on a Form W-2, W-2G, 1099-R, or Schedule C

when they differ from the taxpayer’s address on the electronic Form 

1040 if inputting the electronic data; and

8. Send any return and Form 8453 that need the changes described in

Chapter 3 back to the ERO for correction.

Additional Responsibilities for Participants in On-Line Filing

When a return is filed using On-Line Filing, the Intermediate Service

Provider processes information for a taxpayer so that a Transmitter can

send the electronic return to the Service. In so doing, the Intermediate

Service Provider must:

1. Ensure that it uses an EFIN obtained for On-Line Filing;

2. Ensure that its On-Line Filing EFIN is included in the electronic

return data, when applicable;

3. Assign a Declaration Control Number (DCN) to the electronic portion

of each return received from a taxpayer;

4. Send the transmission to the Transmitter within 24 hours of the receipt

of the return from the taxpayer;

5. Ensure that no more than five tax returns are filed electronically by 

one taxpayer;

6. Ensure that software used by the taxpayer does not have a Serviceassigned production password built into the software; and

7. Immediately forward to the taxpayer information received from the

Transmitter as required for On-Line Filing. For example, a Transmitter

receives information from the IRS regarding the status of the electronic

portion of a taxpayer’s return. See Chapter 4, Additional Responsibilities

for Participants in On-Line Filing.

67
68

Other Authorized

IRS e-file Providers

CHAPTER 5

Program Integrity

In addition to the responsibilities of all Authorized IRS e-file Providers 

as shown in Chapter 6 to ensure the integrity of the IRS e-file Program,

Intermediate Service Providers have the following responsibilities specific

to their category. 

An Intermediate Service Provider must ensure against the unauthorized

use of its SBIN, if one has been assigned. An Intermediate Service Provider must not transfer its SBIN by sale, merger, loan, gift or otherwise 

to another entity. An Intermediate Service Provider can accept return 

information only from other Authorized IRS e-file Providers. Under

§301.7216-2(h), disclosure of tax return information among Authorized

IRS e-file Providers for the purpose of preparing a tax return is permissible. For example, an ERO may pass on tax return information to an

Intermediate Service Provider and/or a Transmitter for the purpose of

having an electronic return formatted and transmitted to the Service.

However, if the tax return information is disclosed or used in any other

way, an Intermediate Service Provider and/or a Transmitter may be subject to the penalties described in §301.7216-1(a) and/or the civil penalties

in §6713 for unauthorized disclosure or use of tax return information.

An Intermediate Service Provider for On-Line Filing may not offer, nor

in any way participate in or facilitate, a Refund Anticipation Loan (RAL)

in connection with any return filed using On-Line Filing. A RAL is money

borrowed by a taxpayer that is based on a taxpayer’s anticipated income

tax refund. See Chapter 3 for additional information about RALs.

Software Developers

A Software Developer develops software for the purposes of formatting

electronic tax return information according to Publication 1346,

Electronic Return File Specifications and Record Layouts for Individual

Income Tax Returns, and/or transmitting electronic tax return information

directly to the Service.
69

A list of supporting On-Line Filing tax preparation software and 

participating On-Line Filing companies is posted on the IRS web site,

www.irs.gov. Click on “Electronic Services.” Refer to Chapter 1 for

obtaining additional information about On-Line Filing.

IRS e-file Program Requirements

A Provider that intends to participate as a Software Developer must first

successfully complete, for each filing season, the testing referred to 

as PATS. See Chapter 4 for additional information.

A Software Developer must:

1. Promptly correct any software error which causes the electronic portion

of a return to be rejected and then promptly distribute that correction;

2. Ensure that any software package that will be used to transmit electronic portions of returns from multiple Authorized IRS e-file Providers

has the capability of combining returns from these Providers into one

Service transmission file taking into account the sorting requirements 

of the Declaration Control Number (DCN);

3. Ensure that a Service assigned production password is not incorporated

into its software; 

4. Provide a copy of the software and accompanying documentation 

(a demonstration package is sufficient) to the IRS Headquarters

Individual Tax Products Branch, if requested, upon successful completion

of the communication testing; 

5. Ensure that software contains appropriate language and version 

indicators for Consent To Disclose and Jurat statements; and

6. Ensure that software contains IRS e-file Signature Authorization.

Additional Responsibilities for Participants in On-Line Filing

A Software Developer that participates in On-Line Filing must also:

1. Ensure that its software package cannot be used to transmit more than

five electronic returns;

Software Developers 

must successfully complete 

PATS testing each 

filing season.
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Other Authorized

IRS e-file Providers

CHAPTER 5

2. Ensure that its software, if available for use on an Internet web site,

cannot be used to file more than five electronic returns from one e-mail

address;

3. Ensure that its software contains a Form 8453-OL format that can be

printed and used by a taxpayer to file with the Service;

4. Ensure that its software contains a Form 1040-V, Payment Voucher that

can be printed and used by a taxpayer to file with the Service;

5. Ensure that its On-Line software contains appropriate language and

version indicators for the Consent To Disclosure and Jurat statements; 

6. Provide a copy of the software and accompanying documentation 

(a demonstration package is sufficient) to the IRS Headquarters On-Line

Filing Analyst upon successful completion of the testing described in this

publication (See Reporting Changes in the On-Line Filing Program in

Chapter 2); and

7. Ensure the Internet Protocol (IP) statement is present.

Program Integrity

If an Authorized IRS e-file Provider is a Software Developer that performs

no other function in the IRS e-file Program but software development, a

principal or Responsible Official does not have to pass a suitability check

during the application process. If a Software Developer performs the

function of one of the other Provider categories in addition to that of

software development, then suitability checks will apply.

A Software Developer participating in On-Line Filing must notify the

Service of its intention to participate as an Intermediate Service Provider

for On-Line Filing and pass suitability prior to its participation in 

On-Line Filing. See Reporting Changes to Your IRS e-file Business to 

the IRS in Chapter 2. 

The Software Developer must ensure that no other entity uses its EFIN

or ETIN. A Software Developer must not transfer by sale, merger, loan,

gift, or otherwise its EFIN or ETIN to another entity.
71

CHAPTER 6

Safeguarding the

IRS e-file Program

The safeguarding of the IRS e-file Program from abuse or fraud is the

shared responsibility of the Service and Authorized IRS e-file Providers.

As such, Providers must appoint an individual who is responsible for

ensuring that all requirements of the program are met and the Service

will monitor Providers for adherence to those requirements in order to

inspire confidence in the IRS e-file Program among taxpayers. The

Service may sanction an Authorized IRS e-file Provider for violating any

provision of the Revenue Procedure as well as any publications or notices

governing the IRS e-file Program.

Program Requirements

All Authorized IRS e-file Providers must fulfill program requirements to

continue participation in the IRS e-file Program. Program requirements

are included in Revenue Procedure 2000-31, throughout this publication,

and in other publications and notices that govern the IRS e-file Program.

Adherence to all requirements is expected of all Providers regardless of

where they are published. Some requirements are specific to the category

of Provider and are included in appropriate chapters of this publication.

The following list, while not all-inclusive, applies to all Authorized IRS 

e-file Providers, excepting only Software Developers who do not engage

in any other IRS e-file activity. A Provider must:

1. Format individual transmissions accurately;

2. Maintain an acceptable cumulative error or reject rate;

3. Adhere to the requirements for ensuring that tax returns are properly

signed and only provide legible, complete, and approved substitute

paper declarations;
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Safeguarding the

IRS e-file Program

CHAPTER 6

4. Adhere to requirements for timely origination and transmission of tax

returns as well as for the timely retrieval and providing of acknowledgment files;

5. Ensure against the unauthorized use of its EFIN and/or ETIN;

6. Have only one EFIN for the same business entity at the same location

unless the Service has issued more than one EFIN to a business entity for

use at that location. For this purpose, the business entity is generally the

entity that reports on its return the income derived from electronic filing.

The Service may, for example, issue more than one EFIN to accommodate a high volume of returns;

7. Include an Intermediate Service Provider’s EFIN (or SBIN if the

Intermediate Service Provider does not have an EFIN) in the transmission of a return submitted by an Intermediate Service Provider;

8. Cooperate with the Service’s efforts to monitor Authorized IRS e-file

Providers and investigate electronic filing abuse;

9. Properly use the standard/non-standard Form W-2 indicator;

10. Properly use the Refund Anticipation Loan (RAL) indicator;

11. Include the ERO’s EFIN as part of a return that the ERO submits to

the Intermediate Service Provider or the Transmitter;

12. Adhere to the advertising standards described in this publication;

13. Maintain and make available records as described in this publication;

14. Accept tax returns only from taxpayers and Authorized IRS e-file

Providers;

15. Submit an electronic return to the IRS with information that is identical to the information provided to the taxpayer on the copy of the return

and the paper declaration;

16. Notify the Service of changes as described in this publication in a

timely manner; and
73

17. Comply with provisions of an implementing document for any pilot

program in which the Authorized IRS e-file Provider participates.

The failure of a Provider to comply with any requirement or any provision of this publication as well as other publication and notices

that govern the IRS e-file Program may be sanctioned. A Provider

may also be sanctioned for the same reasons that an application

may be denied. See Sanctioning By the IRS in Chapter 6.

Program Requirements for On-Line Filing

In addition to the above, participants in On-Line Filing must adhere to

the following:

1. An Intermediate Service Provider must ensure that no more than five

tax returns are filed electronically by one taxpayer;

2. A Transmitter must ensure that it does not transmit or accept for

transmission more than five electronic returns originating from one 

software package or one e-mail address;

3. An Intermediate Service Provider or Transmitter must supply a taxpayer with an accurate DCN; and

4. An Intermediate Service Provider or Transmitter must give effective

instructions to a taxpayer concerning the entry of the DCN on Form

8453-OL.

Advertising Standards

We have established “IRS e-file” as a brand name and designated program participants—EROs, Transmitters, Intermediate Service Providers,

and Software Developers—as official “Authorized IRS e-file Providers”.

The IRS provides professionally developed advertising material to EROs

through the annual distribution of an IRS e-file Marketing Tool Kit.

Providers can develop their own promotional materials as well. However,

Adherence to all 

requirements is expected of 

Providers, regardless of where 

they are published.
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Safeguarding the

IRS e-file Program

CHAPTER 6

all Providers must abide by the following advertising standards. See

Chapter 3, Advertising and Promotion, for more information about the

Marketing Tool Kit and advertising standards specific to the ERO.

An Authorized IRS e-file Provider must comply with the advertising 

and solicitation provisions of 31 C.F.R. Part 10 (Treasury Department

Circular No. 230). This circular prohibits the use or participation in the

use of any form of public communication containing a false, fraudulent,

misleading, deceptive, unduly influencing, coercive, or unfair statement

of claim. Any claims concerning faster refunds by virtue of electronic filing must be consistent with the language in official Service publications.

The Provider must not use improper or misleading advertising

in relation to the IRS e-file Program (including the time

frames for refunds and RALs). A Provider must not advertise that returns may be electronically filed prior to the receipt

of Forms W-2, W-2G, and 1099-R as the Provider is prohibited from electronically filing returns without Forms W-2, W-2G, and 1099-R except as

explained in Chapter 3, Be Aware of Non-Standard Documents. A

Provider must adhere to all relevant federal, state and local consumer

protection laws that relate to advertising and soliciting.

A Provider must not use the Service’s name, “Internal Revenue Service,”

or “IRS” within a firm’s name. However, once accepted into the IRS e-file

Program, a participant may represent itself as an “Authorized IRS e-file

Provider”. If promotional materials or logos provided by the Service are

used, the Provider must comply with all Service instructions pertaining 

to their use. Advertising materials must not carry the FMS, IRS, or other

Treasury Seals. If the advertising is for a cooperative electronic return 

filing project (public or private sector), it must clearly state the names of

all cooperating parties.

In using the Direct Deposit name and logo, the Provider must use the

name “Direct Deposit” with initial capital letters or all capital letters; the

Provider will use the logo/graphic for Direct Deposit whenever feasible;

and the Provider may change the color or size of the Direct Deposit

logo/graphic when it is used in advertising pieces. If the availability of 

Providers must not 

advertise electronic filing of

returns before Forms W-2, W2G, 

and 1099-R are received.
75

a RAL is being advertised, the Provider and financial institution must

clearly refer to or describe the funds being advanced as a loan, not a

refund. The advertisement on a RAL must be easy to identify and in

readable print. That is, it must be made clear in the advertising that the

taxpayer is borrowing against the anticipated refund and not obtaining

the refund itself from the financial institution.

The IRS e-file logo is not copyrighted. It should only be used to indicate

that a Provider offers this service to taxpayers or has performed it on

behalf of a taxpayer. Its use does not or should not appear to portray any

other relationship between the IRS and any Provider. In using the IRS 

e-file logo, the provider must use the following guidelines:

■ Don’t combine the logo with the IRS eagle symbol, the word “Federal,”

or with other words or symbols that suggest a special relationship

between the IRS and the logo user;

■ Don’t place text closer than 1

/4 inch from the logo;

■ Don’t overprint other words or symbols on the logo; and

■ Don’t change the letter spacing or type style.

In one-color products, the logo should be printed solid, preferably PMS

285 blue. In multi-color products, the logo should be printed in solid

PMS 285 blue with the lightning bolt in solid PMS 109 yellow.

If an Authorized IRS e-file Provider uses radio, television, 

Internet, signage, or other methods of communication to

advertise IRS e-file, the Provider must keep a copy and provide the text to the Service upon request, or if prerecorded, the

recorded advertisement. Copies must be maintained until the end of the

calendar year following the last transmission or use.

If an Authorized IRS e-file Provider uses direct mail, e-mail, fax communications, or other distribution methods to advertise, the Provider must

retain a copy, and provide it to the Service upon request; the actual mailing or fax as well as a list or other description of the firms, organizations,

or individuals to whom the communication was mailed, faxed or otherwise 

Claims of faster refunds

with electronic filing must 

be consistent with official 

Service language.

75
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Safeguarding the

IRS e-file Program

CHAPTER 6

distributed until the end of the calendar year following the date of the last

mailing, fax, or distribution.

Finally, acceptance to participate in the IRS e-file Program does not imply

endorsement by the Service, FMS, or Treasury of the software or quality

of services provided.

Monitoring of the IRS e-file Program

The IRS monitors Authorized IRS e-file Providers for compliance with the

revenue procedure and program requirements. Monitoring may include

reviewing IRS e-file submissions, investigating complaints, scrutinizing

advertising material, checking Form 8453 submissions, visiting offices,

examining files, observing office procedures and conducting annual suitability checks. Violations may result in warnings or in sanctioning of the

Authorized IRS e-file Provider. Sanctioning may be a written reprimand,

suspension or expulsion from the Program, or other sanctions, depending

on the seriousness of the infraction (see Sanctioning by the IRS below).

Sanctions may be appealed through the Administrative Review process.

Unreversed suspensions make Authorized IRS e-file Providers ineligible

to participate in the IRS e-file Program for the remainder of the calendar

year in which the suspension occurs plus either the following one or two

calendar years.

In addition, the Service will monitor Authorized IRS e-file Providers for

the following:

■ Compliance with the provisions of section 6695(g), which relates to the

due diligence requirements for returns claiming the Earned Income Tax

Credit if the Provider is an income tax return preparer;

■ Adherence to requirements for signing returns electronically or with

paper declarations, as well as the overall legibility of paper declarations; 

■ The quality of a Provider’s transmissions throughout the filing season.

The Service will also monitor the electronic portion of returns and 
77

tabulate rejects, errors, and other defects. If quality deteriorates, the

Provider will receive a warning from the Service; and

■ Complaints about an Authorized IRS e-file Provider. 

Before sanctioning an Authorized IRS e-file Provider, the Service may 

issue a warning letter that describes specific corrective action for deviations

from specific rules. In most circumstances, a sanction is effective as of the

date of the letter informing the Provider of the sanction. However, the

Service may sanction an Authorized IRS e-file Provider without

issuance of a warning letter. In certain circumstances, the

Service can immediately suspend or expel an Authorized IRS

e-file Provider without prior warning or notice. If a principal or

Responsible Official is suspended or expelled from the Program, every

entity that listed the suspended principal or Responsible Official on its

Form 8633 may also be suspended or expelled. 

The Service may list in the Internal Revenue Bulletin, newsletters, or other

media the name and owner of any entity suspended or expelled from the

IRS e-file Program and the sanction’s effective date. The Service may

warn or sanction Authorized IRS e-file Providers who are using the services of a denied, suspended, or expelled Provider as such a business

relationship is prohibited. However, if the Service deems it appropriate, 

it may sanction the Provider without such warning.

Sanctioning by the IRS

Sanctions that the Service may impose range from a written reprimand to

expulsion from the IRS e-file Program, depending on the seriousness of

the infraction. The Service categorizes infractions as Level One, Level

Two, and Level Three Infractions.

Level One Infractions—Level One Infractions are violations of the rules

governing the IRS e-file Program that, in the opinion of the Service, have

little or no adverse impact on the quality of electronically filed returns 

Sanctions may 

be a written reprimand, 

suspension or expulsion 

from the Program.
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Safeguarding the

IRS e-file Program

CHAPTER 6

or on the IRS e-file Program. The Service may issue a letter of reprimand

for a Level One Infraction.

Level Two Infractions—Level Two Infractions are violations of the rules

governing the IRS e-file Program that, in the opinion of the Service, have

an adverse impact upon the quality of electronically filed returns or on

the IRS e-file Program. Level Two Infractions include continued Level

One Infractions after the Service has brought the Level One Infraction to

the attention of the Authorized IRS e-file Provider. Depending on the

infractions, the Service may either restrict participation in the IRS e-file

Program or suspend the Authorized IRS e-file Provider from the Program.

The period of suspension includes the remainder of the calendar year in

which the suspension occurs plus the next calendar year.

Level Three Infractions—Level Three Infractions are violations of the

rules governing the IRS e-file Program that, in the opinion of the Service,

have a significant adverse impact on the quality of electronically filed

returns or on the IRS e-file Program. Level Three Infractions include

continued Level Two Infractions after the Service has brought the Level

Two Infraction to the attention of the Authorized IRS e-file Provider.

Commission of a Level Three Infraction may result in suspension from

the Program and, depending on the severity of the infraction, such as

fraud or criminal conduct, could result in expulsion from the Program

without the opportunity for future participation. If the Service suspends

an Authorized IRS e-file Provider from the program for a Level Three

Infraction, the period of suspension includes the remainder of the calendar year in which the suspension occurs plus the next two calendar years.

The Service reserves the right to suspend or expel an Authorized IRS 

e-file Provider prior to administrative review for Level Three Infractions.

Annual Suitability Checks

All Authorized IRS e-file Providers, except those that function solely as

Software Developers, passed a suitability check on the firm as well as on

all principals and Responsible Officials of the firm prior to acceptance into
79

the program. To maintain IRS e-file program integrity, annual suitability

checks are done on all firms, all principals of firms, and Responsible

Officials to determine if:

1. All personal income tax returns are filed and timely;

2. All business tax returns are filed and timely;

3. All tax liabilities are paid or appropriately addressed with the Service;

4. Penalties have not been assessed; and

5. There is evidence of disreputable conduct or other facts that would

reflect adversely on the IRS e-file Program.

Failure to meet any of these checks may result in Authorized IRS e-file

Providers being sanctioned.

Penalties

Preparer penalties may be asserted against an individual or firm meeting the definition of an income tax preparer under §7701(a)(36) and

§301.7701-15. Preparer penalties that may be asserted under appropriate

circumstances include, but are not limited to, those set forth in §6694,

6695, and 6713. 

Under §301.7701-15(d), Authorized IRS e-file Providers are not income tax

return preparers for the purpose of assessing most preparer penalties

as long as their services are limited to “typing, reproduction, or

other mechanical assistance in the preparation of a return or claim

for refund.” If an ERO, Intermediate Service Provider, Transmitter,

or the product of a Software Developer alters the return information in 

a nonsubstantive way, this alteration will be considered to come under the

“mechanical assistance” exception described in §301.7701-15(d). A nonsubstantive change is a correction or change limited to a transposition error,

misplaced entry, spelling error, or arithmetic correction.

If an ERO, Intermediate Service Provider, Transmitter, or the product of

a Software Developer alters the return in a way that does not come under

the “mechanical assistance” exception, the Authorized IRS e-file Provider 

Under some circumstances, Providers could 

be held liable for income tax 

preparer penalties.
may be held liable for income tax return preparer penalties. See

§301.7701-15; Rev. Rule. 85-189, 1985-2 C.B. 341 (which describes a 

situation where the Software Developer was determined to 

be an income tax return preparer and subject to certain 

preparer penalties).

In addition to the above specified provisions, the Service reserves

the right to assert all appropriate preparer, nonpreparer, and disclosure

penalties against an Authorized IRS e-file Provider as warranted.

Administrative Review

The Administrative Review Process for 

Denial of Participation in the IRS e-file Program

An applicant that has been denied participation in the IRS e-file Program

has the right to an administrative review. During the administrative 

review process, the denial of participation remains in effect.

In response to the submission of an application, the Service will either

accept an applicant in the IRS e-file Program or issue a denial letter that

explains the denial of participation. An applicant that receives a denial

letter may mail a written response to the address shown in the letter 

within 30 calendar days of the date of the denial letter. The applicant’s

response must address the Service’s reason(s) for denial and attach any

supporting documentation.

Upon receipt of an applicant’s written response, the Service will reconsider

its denial of the applicant’s participation in the IRS e-file Program. The

denial may either be withdrawn and the applicant accepted into the IRS

e-file Program, or a second denial letter will be issued. An applicant who

receives a second denial letter is entitled to an appeal, which must be submitted in writing to the Director of Practice. See Chapter 2, Acceptance

into the IRS e-file Program. The appeal must be mailed to the address

shown in the second denial letter within 30 days of the date of the denial

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Safeguarding the

IRS e-file Program

CHAPTER 6

The Service reserves 

the right to assert all appropriate

penalties against Providers 

as warranted.
81

letter. An applicant’s written appeal must contain a detailed explanation,

with supporting documentation, of why the denial should be reversed. 

Failure to respond within 30 days beginning with the date of either the

denial letters described above irrevocably terminates an applicant’s right

to an administrative review or appeal. If an application for participation

in the IRS e-file Program is denied, the applicant is ineligible to submit a

new application for the period of time specified in the denial letter.

The Administrative Review Process for 

Suspension from the IRS e-file Program

An Authorized IRS e-file Provider that has been advised of a proposed

sanction has the right to an administrative review. If a Provider received a

letter proposing sanctions, the Provider may mail a detailed written explanation with supporting documentation as to why the proposed sanction

action should be withdrawn within 30 calendar days of the date of the 

letter proposing sanctions. This written response should be sent to the

office that issued the proposed sanctioning letter.

Upon receipt of the Authorized IRS e-file Provider’s written response, the

Service will reconsider its proposed sanction. The Service may either

withdraw its proposed sanction or affirm it by issuing a recommended

sanctioning letter. 

If a Provider receives a recommended sanctioning letter affirming

the suspension, the Provider may appeal to the Director of

Practice. The appeal must be in writing and mailed to the

IRS office that issued the recommended sanctioning letter

within 30 calendar days of the date of the letter recommending sanctions. The Authorized IRS e-file Provider’s written appeal must

contain detailed reasons, with supporting documentation, to show why

the recommended sanctioning should not be imposed.

Failure to respond within 30 days beginning with the date of either the

proposed sanctioning letter or the recommended sanctioning letter 

Any Provider advised of a

proposed sanction has the right 

to an administrative review.
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Safeguarding the

IRS e-file Program

CHAPTER 6

described above irrevocably terminates an Authorized IRS e-file

Provider’s right to an administrative review or an appeal.

Safeguarding the IRS e-file Program 

from Abuse and Fraud

All Authorized IRS e-file Providers must be diligent in recognizing and

preventing fraud and abuse in the IRS e-file program. Neither

the IRS nor providers benefit when fraud or allegations

of abuse tarnish the integrity and reputation of the IRS

e-file Program. Providers with problems involving fraud

and abuse may be suspended or expelled from the IRS e-file

program, be assessed civil and preparer penalties, or be subject to legal

action. 

Any time you observe or become aware of suspicious activity, report it to

the IRS by calling 1-800-829-0433 (toll-free).

Report suspicious 

activity to the IRS by calling 

1-800-829-0433.
83

The collections of information contained in this publication have been

reviewed and approved by the Office of Management and Budget in

accordance with the Paperwork Reduction Act (44 U.S.C. 3507) under

control number 1545-1708.

An agency may not conduct or sponsor, and a person is not required to

respond to, a collection of information unless the collection of information displays a valid control number. Books or records relating to a collection of information must be retained as long as their contents may

become material in the administration of any internal revenue law.

Generally, tax returns and tax return information are confidential, as

required by 26 U.S.C. §6103.

The collections of information in this publication are in chapters 3, 4,

and 5. This information is required to implement the Form 1040 IRS

e-file Program and to enable taxpayers to file their individual income tax

returns electronically. The information will be used to ensure that taxpayers receive accurate and essential information regarding the filing of

their electronic returns and to identify the persons involved in the filing

of electronic returns. The collections of information are required to retain

the benefit of participating in the Form 1040 IRS e-file Program. The

likely respondents are business or other for-profit institutions.

The estimated total annual reporting and recordkeeping burden is

2,924,627 hours. 

If you have comments concerning the accuracy of these time estimates 

or suggestions for making publication simpler, we would be happy to

hear from you. You can write to the Tax Forms Committee, Western Area

Distribution Center, Rancho Cordova, CA 95743-0001.

Paperwork 

Reduction Act 

Notice
Glossary

84

APPENDIX I

Acceptance Letter Correspondence issued by the Service annually to

Authorized IRS e-file Providers which confirms the status of Authorized

IRS e-file Providers to participate in the current filing season. (See also

Credentials.)

Acknowledgment (ACK) A report generated by the Service to a

Transmitter which indicates receipt of all transmissions. An ACK Report

will indicate individual returns in each transmission which are accepted

or rejected for specific reasons.

Administrative Review Process The process by which a denied applicant

or sanctioned Authorized IRS e-file Provider may appeal the Service’s

denial or sanction.

Adoption Taxpayer Identification Number (ATIN) A tax processing number issued by the IRS as a temporary taxpayer identification number 

for a child in the domestic adoption process who is not yet eligible for 

a Social Security Number (SSN). An ATIN is not a permanent identification number and is only intended for temporary use. To obtain an ATIN,

complete IRS Form W-7A, Application for Taxpayer Identification Number

for Pending U.S. Adoptions.

Authorized IRS e-file Provider An accepted participant in the IRS 

e-file Program.

Automated Clearing House (ACH) A system that administers electronic

funds transfers (EFTs) among participating financial institutions. An

example of such a transfer is Direct Deposit of a tax refund from IRS 

into a taxpayer’s account at a financial institution.

Batch A single transmission consisting of the electronic data from single

or multiple tax returns.
85

Credentials Documentation issued by the Service which indicates qualification of an Authorized IRS e-file Provider to participate in the IRS e-file

Program. The documentation, or credentials, consists of identification

numbers and acceptance letters.

Debt Indicator (DI) The Debt Indicator is a field which may be found on

an ACK Report. It only indicates whether a debt offset of a taxpayer’s

refund will occur. It does not indicate how much the offset will be. Offsets

taken by IRS may be for current and prior year tax obligations. Offsets

taken by the Financial Management Service (FMS) are for past due student

loans, child support, Federal taxes, state taxes, or other governmental

agency debts. The DI is currently a pilot program available only to an

Authorized IRS e-file Provider who has entered into an agreement with

the Service or sponsored by another Authorized IRS e-file Provider who

has entered into an agreement with the Service through the Request for

Agreement (RFA) process.

Declaration Control Number (DCN) A unique 14-digit number assigned

by the ERO (or Transmitter, in the case of On-Line Filing), to each electronically filed tax return.

Denied Applicant An applicant who is unsuccessful in gaining acceptance

into the IRS e-file Program. An applicant that has been denied participation in the IRS e-file Program has the right to an administrative review.

Depositor Account Number (DAN) The financial institution account to

which a Direct Deposit refund is to be routed.

Digital Daily The IRS web site located at http://www.irs.gov

Direct Debit (Automatic Withdrawal) A payment method which allows

the taxpayer to authorize the U.S. Treasury to debit (an automatic withdrawal from) their checking or savings account on the date the taxpayer

specifies while filing a return.

Direct Deposit An electronic transfer of a refund into a taxpayer’s financial institution account.

85
86

Glossary

APPENDIX I

Direct Filer see “Transmitter”.

Drain The IRS scheduled time for processing electronically filed return data.

Drop or Dropped A situation whereby an EFIN is no longer valid due to

inactivity or administrative oversight. 

Due Diligence Due Diligence, when used in context with the Earned

Income Tax Credit (EITC), refers to requirements that income tax return

preparers must follow when preparing returns or refund claims that

involve EITC.

Earned Income Tax Credit (EITC) The Earned Income Tax Credit is a 

special credit for certain persons who work. The credit reduces the

amount of tax owed (if any) and is refundable. 

EITC Recertification A process designed to prevent tax return filers from

receiving EITC as a result of a prior audit whereby the taxpayer was not

successful in proving that they met all EITC eligibility requirements.

Before receiving the EITC again, these taxpayers must provide additional

information on Form 8862, Information to Claim Earned Income Tax Credit

After Disallowance, when they file their current tax year return.

Electronic Filing Identification Number (EFIN) An identification number

assigned by the Service to an applicant of the IRS e-file Program.

Electronic Funds Transfer (EFT) The arrangement by which Direct

Deposit refunds are transmitted from the government to the taxpayer’s

account at a financial institution.

Electronic Postmark The Electronic Postmark is the date and time 

the electronic return is first received on the Transmitter’s host in the

Transmitter’s time zone. The ERO, or taxpayer in the case of On-Line

Filing, adjusts the time to their time zone to determine timeliness.

Electronic Return Originator (ERO) An authorized entity that originates

the electronic submission of income tax returns to the Service.

APPENDIX I
87

Electronic Tax Administration (ETA) Electronic Tax Administration (ETA)

is the office within IRS which has management oversight of the Service’s

electronic commerce initiatives. The mission of ETA is to revolutionize

how taxpayers transact and communicate with the IRS. ETA is critical to

the overall mission of the IRS, which is to provide America’s taxpayers

top quality service by helping them understand and meet their tax responsibilities, and by applying the tax laws with integrity and fairness to

all. ETA fully supports IRS’ overall plans for the future and the strategic

goals of: Service to Each Taxpayer; Service to All Taxpayers; and,

Productivity through a Quality Work Environment.

Electronic Tax Administration Advisory Committee (ETAAC) An advisory

group established by the IRS Restructuring and Reform Act of 1998 to

provide an organized public forum for discussion of ETA issues in support of the overriding goal that paperless filing should be the preferred

and most convenient method of filing tax and information returns.

Electronic Transmitter Identification Number (ETIN) An identification

number assigned by the Service to a participant of the IRS e-file Program

that performs activities of a Transmitter and/or Software Developer.

Electronically Transmitted Documents (ETD) A system created to process

electronically filed documents that are not attached to a tax return and

are filed separately from the tax return.

Error Reject Code (ERC) Assigned explanations included on an

Acknowledgment (ACK) Report for returns that are rejected by the Service.

ERCs are published annually prior to the filing season in Publication

1345A, Filing Season Supplement for Authorized IRS e-file Providers of

Individual Income Tax Returns, and Publication 1346, Electronic Return 

File Specifications and Record Layouts for Individual Income Tax Returns.

Federal/State e-file The Federal/State e-file option allows both Federal

and state income tax returns to be filed electronically in a single transmission to the Service.
88

Glossary

APPENDIX I

Financial Institution For the purpose of Direct Deposit of tax refunds, 

a financial institution is defined as a state or national bank, savings and

loan association, mutual savings bank, or credit union. Only certain

financial institutions and certain kinds of accounts are eligible to receive

Direct Deposits of tax refunds.

Financial Management Service (FMS) The agency of the Department of

the Treasury through which payments to and from the government, such

as Direct Deposits of refunds, are processed.

Form Field Number or Form Sequence (SEQ) Number The location of

specific data on a tax return as defined in Publication 1346, Electronic

Return File Specification and Record Layouts for Individual Income Tax Returns.

Fraudulent Return A “fraudulent return” is a return in which the individual is attempting to file using someone else’s name or SSN on the return

or where the taxpayer is presenting documents or information that have

no basis in fact. NOTE: Fraudulent returns should not be filed with the

Service.

Indirect Filer An Authorized IRS e-file Provider who submits returns to

IRS via the services of a Transmitter.

Individual Taxpayer Identification Number (ITIN) A tax processing number that became available on July 1, 1996, for certain nonresident and

resident aliens, their spouses and dependents. The ITIN is only available

from IRS for those individuals who cannot obtain a Social Security

Number (SSN). To obtain an ITIN, complete IRS Form W-7, Application

for IRS Individual Identification Number.

Infraction An offense which is prohibited in the IRS e-file Program.

Intermediate Service Provider An Authorized IRS e-file Provider that

receives electronic tax return information from an ERO or from a taxpayer who files electronically using a personal computer, commercial tax

preparation software and a modem, processes the electronic tax return

information, and either forwards the information to a Transmitter or

sends the information back to the ERO or taxpayer.
89

Internet Protocol (IP) Information The IP address, date, and time of the

origination of a tax return filed through On-Line Filing via the Internet.

IRS requires Transmitters that provide On-Line services via the Internet

to capture the Internet Protocol Information of On-Line returns. By capturing this information, the location of the return’s originator is transmitted with the individual’s electronic return. However, the IP address may

not be available in all cases. 

IRS e-file The brand name of the electronic filing methods established

by the Service.

IRS e-file Marketing Tool Kit A specially designed kit containing 

professionally developed material that EROs can customize for use in

advertising campaigns and promotional efforts.

IRS Master File A centralized IRS database containing taxpayers’ 

personal return information.

Levels of Infractions (LOI) Categories of infractions that are based on 

the seriousness of the infraction and have specified sanctions associated

with each level. Level One is the least serious, Level Two is moderately

serious, and Level Three is the most serious. 

Memorandum of Agreement (MOA) & Memorandum of Understanding

(MOU) For purposes relating to IRS e-file Program pilot programs, an

MOA or MOU embodies the implementing document containing the set

of rules established by the Service for participating in these pilot programs.

Monitoring Activities which the Service performs in order to ensure that

Authorized IRS e-file Providers are in compliance with the IRS e-file

Program’s requirements. Monitoring may include reviewing IRS e-file

submissions, investigating complaints, scrutinizing advertising material,

checking signature form submissions and/or recordkeeping, visiting

offices, examining files, observing office procedures and conducting

annual suitability checks.
90

Glossary

APPENDIX I

Name Control The first four significant letters of a taxpayer’s last name

that are used in connection with the taxpayer SSN to identify the taxpayer,

spouse, and dependents. 

Nonsubstantive Change A correction or change limited to a transposition error, misplaced entry, spelling error, or arithmetic correction which

does not require new signatures or authorizations to be transmitted or

retransmitted. 

Originate or Origination Origination of an electronic tax return submission occurs when an ERO either: (1) directly transmits electronic returns

to the Service, (2) sends electronic returns to a Transmitter, or (3) provides tax return data to an Intermediate Service Provider. 

Participants Acceptance Testing (PATS) A requirement for all

Transmitters and Software Developers who participate in IRS e-file to

assess their software and transmission capability with the IRS, prior to

live processing. 

PATS Communications Test A requirement for all Transmitters using

accepted IRS e-file software to assess their transmission capability with 

the IRS, prior to live processing. 

Pilot Programs An approach that the Service uses to introduce new technology into the IRS e-file Program. Pilot programs are usually conducted

within a limited geographic area or within a limited taxpayer or practitioner community. The Service establishes rules for participating in these

pilot programs and embodies these rules in an implementing document

typically referred to as a “Memorandum of Understanding” (MOU) or

“Memorandum of Agreement” (MOA). Pilot participants must agree to

the provisions of the implementing document in order to participate in

the pilot program. 

Potentially Abusive Return A “potentially abusive return” is a return 

(1) that is not a fraudulent return; (2) that the taxpayer is required to file;

(3) but that may contain inaccurate information that may lead to an

understatement of a liability or an overstatement of a credit resulting in
91

production of a refund to which the taxpayer may not be entitled.

NOTE: The decision not to provide a RAL or other bank product does

not necessarily make it an abusive return.

Preparer’s Tax Identification Number (PTIN) A PTIN, or Preparer’s Tax

Identification Number, is an identification number issued by the IRS

which paid tax return preparers may use in lieu of disclosing his or her

Social Security Number (SSN) on returns that he or she prepared. A

PTIN meets the requirements under section 6109(a)(4) of furnishing a

paid tax return preparer’s identifying number on returns that he or she

prepares. To obtain a PTIN, complete IRS Form W-7P, Application for

Preparer’s Tax Identification Number. 

Refund Anticipation Loan (RAL) A Refund Anticipation Loan is money

borrowed by a taxpayer that is based on a taxpayer’s anticipated income

tax refund. The Service has no involvement in RALs. A RAL is a contract

between the taxpayer and the lender. A RAL may be marketed under 

various commercial or financial product names. 

Refund Cycle The anticipated date that a refund would be issued by 

the Service either by Direct Deposit or by mail to a taxpayer for a return

included within a specific “drain”. However, neither the Service nor FMS

guarantees the specific date that a refund will be mailed or deposited

into a taxpayer’s financial institution account. 

Request for Agreement (RFA) A solicitation, normally a written 

document, used in establishing non-monetary memoranda of agreement. RFAs are not “acquisitions” as defined by the Federal Acquisition

Regulations (FAR). 

Request for Procurement (RFP) A solicitation, normally a written 

document, used in negotiated acquisitions estimated over $100,000 

(as opposed to sealed bids) to communicate government requirements 

to prospective contractors and to solicit proposals to perform contracts.

Responsible Official An individual with authority over the IRS e-file

operation of the office(s) of an Authorized IRS e-file Provider, who is the
92

Glossary

APPENDIX I

first point of contact with the Service, and has authority to sign revised

IRS e-file applications. A Responsible Official is responsible for ensuring

that the Authorized IRS e-file Provider adheres to the provisions of the

Revenue Procedure and the publications and notices governing the IRS 

e-file Program. 

Revenue Procedure (for the e-file Program) A legal document which

informs participants in the e-file Program of their obligations to the

Internal Revenue Service, taxpayers, and other participants. 

Revenue Protection A series of compliance programs designed to ensure

that the revenue the government collects and/or disburses in the form of

refunds is accurate and timely, and that disbursement of revenue is issued

only to entitled taxpayers.

Routing Transit Number (RTN) A number assigned by the Federal Reserve

to each financial institution.

Sanction A measure that restricts or revokes the privileges of an

Authorized IRS e-file Provider from the IRS e-file Program.

Service Bureau See “Intermediate Service Provider”.

Service Bureau Identification Number (SBIN) An identification number

assigned by the Service to an ERO which performs the activities of a

Service Bureau. Effective August 1, 2000, SBINs will not be issued. EFINs

will be used to identify Intermediate Service Providers. Existing assigned

SBINs will continue to be valid and may be used as well.

Software Developer An Authorized IRS e-file Provider that develops software for the purposes of (a) formatting the electronic portions of returns

according to Publication 1346; and/or (b) transmitting the electronic portion of returns directly to the Service. A Software Developer may also sell

its software.

Stockpiling Once a taxpayer authorizes IRS e-filing of their return, the

tax return data must be transmitted as soon as possible after completion,
93

but within three calendar days. Stockpiling occurs when this timeframe 

is not met. Collecting tax returns intended for IRS e-filing by an ERO

prior to the IRS e-file Program’s startup date is not considered stockpiling.

However, EROs must advise taxpayers that the returns will not be transmitted to IRS prior to the startup date.

Suitability A check conducted on all firms and the principals and

Responsible Officials of firms when an application is initially processed,

and on an annual basis thereafter. The suitability check includes a background check conducted by IRS to ensure the integrity of the IRS e-file

Program. 

Suspension A sanction revoking an Authorized IRS e-file Provider’s 

privileges for participation in the IRS e-file Program.

TeleTax An automated telephone service which contains pre-recorded

messages covering various tax topics. Taxpayers may also inquire about

the status of their refund using TeleTax’s Refund Information service.

The TeleTax number is 1-800-829-4477.

Transmitter An Authorized IRS e-file Provider that transmits the 

electronic portion of a return directly to the Service. An entity that 

provides a “bump-up” service is also a Transmitter. A bump-up service

provider increases the transmission rate or line speed of formatted or

reformatted information that is being sent to the Service via a public

switched telephone network. 

Treasury Offset Program (TOP) Public Law established the Tax Refund

Offset Program which permits overpayments to be offset against delinquent child support obligations, as well as debts owed to participating

Federal and state agencies. The Financial Management Service (FMS)

assumes responsibility and oversight for the Treasury Offset Program.

Warning Written notice given by the IRS to an Authorized IRS e-file

Provider requesting specific corrective action be taken to avoid sanctions.
94

APPENDIX II

The Application 

Process

The application form and procedures for its use in applying to become

an Authorized IRS e-file Provider are contained in Publication 3112, 

The IRS e-file Application Process. See Chapter 1, Where Can I get

Information about Applications or Fingerprint Cards? For your convenience, the rules governing the application process appear below.

In applying to become an Authorized IRS e-file Provider, you must 

complete two steps:

1. Complete and submit Form 8633, Application to Participate in the 

IRS e-file Program; and

2. Pass a suitability check.

Completing Form 8633

Applicants and Authorized IRS e-file Providers must file a new Form 8633

with completed fingerprint cards for the appropriate individuals if:

1. The applicant has never participated in the Form 1040 ELF Program

or the IRS e-file Program;

2. The applicant has previously been denied participation in the 

Form 1040 ELF Program or the IRS e-file Program;

3. The applicant has been suspended from the Form 1040 ELF Program

or the IRS e-file Program; or

4. The Provider is participating in the IRS e-file Program and wants to

operate an IRS e-file business at an additional location. 

Note: An individual who supplied a fingerprint card in conjunction with 

a previously accepted application need not submit an additional fingerprint card.
95

In addition, if the conditions described in Chapter 2, Revisions Using

Form 8633, apply, a new Form 8633 is required.

The application period for new applicants who intend to participate in

the IRS e-file Program for any filing season begins on

the first day of August preceding the filing season

and continues into the filing season. See Form 8633

for the last date to file a new application. However,

applications submitted after the first day of December preceding the filing season may not be processed in time for the applicant to

participate in the Program by the start of the filing season. If an applicant

purchases an existing Provider’s business, a new application and proof of

sale must be submitted during the period beginning 45 days before, and

ending 30 days after, the date of the purchase. The application forms

must be filed at the IRS address shown in the instructions for Form 8633.

Fingerprint Cards

Each individual listed on Form 8633 as a principal or Responsible

Official of the firm must pass a suitability check that includes a

credit check, a tax compliance check, and a fingerprint check.

(See Chapter 2, Principals and Responsible Officials.) In lieu of 

a standard fingerprint card, an individual may choose to submit 

evidence that the individual is:

■ An attorney in good standing of the bar of the highest court in any

state, commonwealth, possession, territory, or the District of Columbia

and is not currently under suspension or disbarment from practice before

the Service or the bar of any state commonwealth, possession, territory,

or the District of Columbia;

95

Applications submitted

after Dec.1 may not be processed

by the start of the following 

filing season.

Each individual listed on

Form 8633 as a principal or

Responsible Official must pass 

a suitablility check.
96

The Application

Process

APPENDIX II

■ A Certified Public Accountant who is duly qualified to practice as a

Certified Public Accountant in any state, commonwealth, possession, 

territory, or the District of Columbia, and is not currently under suspension or disbarment from practice before the Service or whose license to

practice is not currently suspended or revoked by any state, commonwealth, possession, territory, or the District of Columbia;

■ An enrolled agent pursuant to part 10 of 31 C.F.R. Subtitle A;

■ An officer of a publicly held corporation; or

■ A banking official who is bonded and has been fingerprinted within

the last two years.

Suitability Checks

The Service reviews any firm, organization, principal, or Responsible

Official listed on the application. An application may be denied for 

participation in the IRS e-file Program for a variety of reasons. See

Acceptance into the IRS e-file Program in Chapter 2. Only

Providers who function solely as Software Developers are

exempt from the suitability check. Only when the applicant

has passed the suitability check will credentials be issued for 

participation into the Program.

Only Providers who 

function solely as Software

Developers are exempt from 

the suitability check.
26 CFR 601.602: Tax forms and instructions. 

(Also Part I, Sections 6012, 6061; 1.6012-5, 1.6061-1.)

Contents

SECTION 1 PURPOSE

SECTION 2 BACKGROUND AND CHANGES

SECTION 3 DEFINITIONS

SECTION 4 ACCEPTANCE IN THE IRS e-file PROGRAM

SECTION 5 RESPONSIBILITIES OF AN AUTHORIZED IRS e-file PROVIDER

SECTION 6 PENALTIES

SECTION 7 MONITORING AND SANCTIONING OF AN AUTHORIZED

IRS e-file PROVIDER

SECTION 8 ADMINISTRATIVE REVIEW PROCESS 

SECTION 9 PILOT PROGRAMS

SECTION 10 EFFECT ON OTHER DOCUMENTS

SECTION 11 EFFECTIVE DATE

SECTION 12 INTERNAL REVENUE SERVICE OFFICE CONTACT

Revenue Procedure

2000-31

APPENDIX III

Requirements of Participants in the IRS 

e-file Program for Individual Income Tax Returns

Complete text as published in 

Internal Revenue Bulletin, 2000-31, July 31, 2000

97
98

SECTION 1. PURPOSE

This revenue procedure informs those

who participate in the IRS e-file Program

of their obligations to the Internal 

Revenue Service, taxpayers, and other

participants. The IRS e-file Program

allows taxpayers to file their income tax

returns through an Electronic Return

Originator, or by using a personal computer, modem, and commercial tax

preparation software (the Form 1040

IRS On-Line Filing Program). The following returns can be filed under the

IRS e-file Program: (1) Form 1040 and

Form 1040A, U. S. Individual Income

Tax Return; and (2) Form 1040EZ,

Income Tax Return for Single and Joint

Filers with no Dependents. This revenue

procedure modifies and supersedes Rev.

Proc. 98-50, 1998-2 C.B. 368 (IRS e-file

Program), and Rev. Proc. 98-51, 1998-2

C.B. 380 (Form 1040 IRS On-Line Filing

Program).

SECTION 2. BACKGROUND 

AND CHANGES

.01 Section 1.6011-1(a) of the

Income Tax Regulations provides that

every person subject to income tax must

make a return or statement as required

by the regulations. The return or statement must include the information

required by the applicable regulations 

or forms. 

.02 Section 301.6061-1(b) of the

Regulations on Procedure and Administration authorizes the Secretary to prescribe in forms, instructions, or other

appropriate guidance the method of

signing any return, statement, or other

document required to be made under

any provision of the internal revenue

laws or regulations. 

.03 Section 1.6012-5 of the regulations provides that the Commissioner

may authorize the use, at the option of a 

person required to make a return, of a

composite return in lieu of any form

specified in 26 CFR Part 1 (Income Tax),

subject to the conditions, limitations,

and special rules governing the preparation, execution, filing, and correction

thereof as the Commissioner may deem

appropriate.

.04 This revenue procedure combines the rules governing the IRS e-file

Program with the rules governing the

Form 1040 IRS On-Line Filing Program

(previously set forth in Rev. Proc. 98-50

and Rev. Proc. 98-51, respectively).

.05 This revenue procedure incorporates substantive changes made to the

IRS e-file Program, including changes to

the definitions of program participants

(see section 3 of this revenue procedure)

and changes to the sanctions that may

be imposed upon Authorized IRS e-file

Providers (see section 7 of this revenue

procedure). 

.06 Many of the rules governing participation in the IRS e-file Program are

now set forth in IRS Publications. See

section 5.01 of this revenue procedure.

SECTION 3. DEFINITIONS

.01 A participant in the IRS e-file

Program is referred to as an “Authorized

IRS e-file Provider.” The Authorized IRS

e-file Provider categories are:

(1) ELECTRONIC RETURN

ORIGINATOR. An “Electronic Return

Originator” (ERO) originates the electronic submission of income tax returns.

(2) INTERMEDIATE SERVICE

PROVIDER. An “Intermediate Service

Provider” receives tax return information from an ERO (or from a taxpayer

who files electronically using a personal

computer, modem, and commercial tax

preparation software), processes the tax

return information, and either forwards

the information to a Transmitter, or 

sends the information back to the ERO

(or taxpayer). 

(3) SOFTWARE DEVELOPER. A

“Software Developer” develops software

for the purposes of (a) formatting electronic tax return information according

to Publication 1346, Electronic Return

File Specifications and Record Layouts

for Individual Income Tax Returns;

and/or (b) transmitting electronic tax

return information directly to the Service. 

(4) TRANSMITTER. A “Transmitter” transmits electronic tax return information directly to the Service. 

.02 The Authorized IRS e-file

Provider categories are not mutually

exclusive. For example, an ERO can, at

the same time, be a Transmitter, Software Developer, or Intermediate Service

Provider depending on the function(s)

performed. 

.03 A “Responsible Official” is an

individual with authority over the IRS 

e-file operation of the office(s) of the

Authorized IRS e-file Provider, is the first

point of contact with the Service, and

has authority to sign revised IRS e-file

applications. A Responsible Official is

responsible for ensuring that the Authorized IRS e-file Provider adheres to the

provisions of this revenue procedure and

the publications and notices governing

the IRS e-file Program. 

SECTION 4. ACCEPTANCE 

IN THE IRS e-file PROGRAM

.01 Individuals, businesses, and 

organizations that wish to participate in

the IRS e-file Program must apply for

participation and must be accepted by

the Service. 

.02 The procedures governing application to the IRS e-file Program are

included in Publication 3112, The IRS 

e-file Application Package. 

.03 The circumstances under which

the Service may deny participation in
99

the IRS e-file Program are included in

Publication 1345, Handbook for Authorized e-file Providers of Individual

Income Tax Returns. An applicant who

is denied participation may seek administrative review of the denial. See section

8 of this revenue procedure. 

.04 To continue participation in the

IRS e-file Program, Authorized IRS e-file

Providers must adhere to all requirements of this revenue procedure and the

publications and notices governing the

IRS e-file Program.

SECTION 5. RESPONSIBILITIES 

OF AN AUTHORIZED IRS e-file

PROVIDER

.01 To ensure that returns are accurately and efficiently filed, an Authorized IRS e-file Provider must comply

with the provisions of this revenue procedure and all publications and notices

governing the IRS e-file Program. The

Service will from time to time update

such publications and notices to reflect

changes to the program. It is the

responsibility of the Authorized IRS 

e-file Provider to ensure that it complies

with the latest version of all publications

and notices. The publications and

notices governing the IRS e-file Program

include:

(1) Publication 1345, Handbook

for Authorized IRS e-file Providers of

Individual Income Tax Returns; 

(2) Publication 1345A, Filing 

Season Supplement for Authorized IRS

e-file Providers of Individual Income 

Tax Returns;

(3) Publication 1346, Electronic

Return File Specifications and Record

Layouts for Individual Income Tax

Returns; 

(4) Publication 1436, Test Package

for Electronic Filing of Individual

Income Tax Returns; 

(5) Publication 3112, The IRS 

e-file Application Package; and

(6) Postings to the Electronic Filing System Bulletin Board (EFS Bulletin

Board) and the IRS Digital Daily web site

at: http://www.irs.gov on the Internet.

.02 The publications and notices listed in section 5.01 supplement this revenue procedure but do not supersede it.

A violation of a provision of these publications and notices is considered a violation of this revenue procedure and may

subject the participant to the sanctions

provided in section 7 of this revenue

procedure. 

SECTION 6. PENALTIES

.01 Penalties for Disclosure or Use 

of Information.

(1) An Authorized IRS e-file

Provider, except a Software Developer

that does not have access to taxpayer

information, is a tax return preparer

under the definition of §301.7216-1(b).

A tax return preparer is subject to a

criminal penalty for unauthorized disclosure or use of tax return information.

See §7216 of the Internal Revenue Code

and §301.7216-1(a). In addition, §6713

establishes civil penalties for unauthorized disclosure or use of tax return

information.

(2) Under §301.7216-2(h), disclosure of tax return information among

Authorized IRS e-file Providers for the

purpose of electronically filing a return

is permissible. For example, an ERO

may pass on tax return information to

an Intermediate Service Provider and/or

a Transmitter for the purpose of having

an electronic return formatted and

transmitted to the Service. 

.02 Other Preparer Penalties.

(1) Preparer penalties may be

asserted against an individual or firm

meeting the definition of an income 

tax return preparer under §7701(a)(36)

and §301.7701-15. Preparer penalties

that may be asserted under appropriate

circumstances include, but are not limited to, those set forth in §6694, 6695,

and 6713.

(2) Under §301.7701-15(d),

Authorized IRS e-file Providers are not

income tax return preparers for the purpose of assessing most preparer penalties as long as their services are limited

to “typing, reproduction, or other

mechanical assistance in the preparation

of a return or claim for refund.”

(3) If an ERO, Intermediate Service Provider, Transmitter, or the product of a Software Developer alters the

return information in a nonsubstantive

way, this alteration will be considered to

come under the “mechanical assistance”

exception described in §301.7701-15(d).

A nonsubstantive change is a correction

or change limited to a transposition

error, misplaced entry, spelling error, or

arithmetic correction.

(4) If an ERO, Intermediate Service Provider, Transmitter, or the product of a Software Developer alters the

return information in a way that does

not come under the “mechanical assistance” exception, the Authorized IRS 

e-file Provider may be held liable for

income tax return preparer penalties.

See §301.7701-15; Rev. Rul. 85-189,

1985-2 C.B. 341 (which describes a situation where a Software Developer was

determined to be an income tax return

preparer and subject to certain preparer

penalties).

.03 Other Penalties. In addition 

to the above specified provisions, the

Service reserves the right to assert all

appropriate preparer, nonpreparer, and

disclosure penalties against an Authorized IRS e-file Provider as warranted

under the circumstances.
100

SECTION 7. MONITORING AND

SANCTIONING OF AN AUTHORIZED

IRS e-file PROVIDER

.01 The Service will monitor Authorized IRS e-file Providers for compliance

with the rules governing the IRS e-file

Program. The Service may sanction an

Authorized IRS e-file Provider for violating any provision of this revenue procedure or the publications and notices

governing the IRS e-file Program. 

.02 Sanctions that the Service may

impose upon an Authorized IRS e-file

Provider for violations described in section 7.01 of this revenue procedure

include a written reprimand, suspension

or expulsion from the program, and

other sanctions, depending on the seriousness of the infraction. Publication

1345 describes the infraction categories.

SECTION 8. ADMINISTRATIVE

REVIEW PROCESS 

.01 An applicant that has been

denied participation in the IRS e-file

Program (see section 4.03 of this revenue procedure) has the right to an

administrative review. During the

administrative review process, the denial

of participation remains in effect.

.02 An Authorized IRS e-file Provider

may seek administrative review for any

sanction the Service may impose under

section 7 of this revenue procedure.

.03 Publication 1345 describes the

procedures regarding administrative

review of a denial of participation in the

IRS e-file Program and any sanction

imposed by the Service. 

SECTION 9. PILOT PROGRAMS

.01 The Service regularly conducts

pilot programs to introduce new technology into the IRS e-file Program.

These pilot programs are usually conducted within a limited geographic area

or within a limited taxpayer or practitioner community. The Service establishes rules for participating in these pilot

programs and embodies these rules in

an implementing document typically

referred to as a “Memorandum of

Understanding” (MOU) or “Memorandum of Agreement” (MOA). Pilot participants must agree to the provisions of

the implementing document in order to

participate in the pilot program. 

.02 An implementing document supplements this revenue procedure, but

does not supersede it. Participants in a

pilot program remain subject to the provisions of this revenue procedure unless

the implementing document specifically

provides otherwise. 

.03 A violation of a provision of an

implementing document is considered a

violation of this revenue procedure and

may subject the participant to sanctions

(see section 7 of this revenue procedure).

SECTION 10. EFFECT ON 

OTHER DOCUMENTS

Rev. Proc. 98-50, 1998-2 C.B. 368, and

Rev. Proc. 98-51, 1998-2 C.B. 380, are

modified and, as modified, are superseded.

SECTION 11. EFFECTIVE DATE

This revenue procedure is effective July,

13, 2000, except for the provisions of

section 7 of this revenue procedure,

which are effective January 1, 2001. 

SECTION 12. INTERNAL REVENUE

SERVICE OFFICE CONTACT

All questions regarding this revenue 

procedure should be directed to 

the Internal Revenue Service. The 

telephone number for this purpose is 

(202) 283-0531 (not a toll-free number).
101

Acceptance letters, 18, 84

ACH (Automated Clearing House), 84

ACK (Acknowledgments), 21, 46–47, 84, 87

Acknowledgment and General Information

for Taxpayers Who File Returns Electronically, 47

Acknowledgments (ACK), 21, 46–47, 84, 87

Acquiring an IRS e-file business, 25–26

Adding new business locations, 25

Administrative review process, 80–82, 84

for denial of participation in the IRS 

e-file Program, 80–81

for suspension from the IRS e-file

Program, 81–82

Adopted Taxpayer Identification Numbers

(ATIN), 29, 84

Advertising and promotion, 49–50

standards, 73–76

Annual suitability checks, 18, 78–79

Appeals, 76, 80–82, 84

Application for Automatic Extension of Time to

File U.S. Individual Income Tax Return, 34

Application for IRS Individual Identification

Number, 88

Application for Preparer’s Tax Identification

Number, 91

Application for Taxpayer Identification Number

for Pending U.S. Adoptions, 84

Application period, 95

Application process, 94–96

Applications

forms and revisions, 7, 14

Application to Participate in the IRS e-file

Program, 22–24

ATIN (Adopted Taxpayer Identification

Numbers), 29, 84

Authorized IRS e-file Provider, 11, 12–26, 24,

65, 74, 84

acceptance into the IRS e-file Program,

16–17

categories, 12–13

checking credentials of other Providers,

19

credentials, 17–18

definition, 12–13

principals and Responsible Officials,

13–14

reporting business changes to the IRS,

22–26

revenue procedure, 14–16

Automated Clearing House (ACH), 84

Balance due returns, 34–37

Batch, 84

Bonding, 13, 24

Business

acquiring an IRS e-file business, 25–26

adding new locations, 25

changes to names, 23

Changes to returns tolerances, 

non-substantive, substantive, 22–26

Community property states, 20

Corporation, 13, 23, 24

officer of, 24

Credentials, 12, 85

of Authorized IRS e-file Providers, 17–18

of other Providers, 19

Credit cards, 37

Credit check, 13

Criminal offense, 16

DAN (Depositor Account Number), 85

Date of filing, 21, 34

DCN (Declaration Control Number), 47, 58,

67, 69, 85

Debt Indicator (DI), 85

A

B

INDEX

C

D
102

INDEX

Declaration Control Number (DCN), 47, 58,

67, 69, 85

Denied applicant, 85

Depositor Account Number (DAN), 85

DI (Debt Indicator), 85

Digital Daily, 9, 10, 11, 37, 85

Digital Dispatch, 9

Direct debit, 35–36, 85

Direct deposit, 32–33, 74, 85

Disbarment, 17

Disclosure, 44, 65, 68, 70, 80, 99

Disreputable conduct, 17

Drain, 86

Drop (dropped), 86

Due dates, 21, 34

Due diligence, 86

Earned Income Tax Credit (EITC), 55, 86

Earned Income Tax Credit (EITC) recertification, 86

EFIN (Electronic Filing Identification

Number), 12, 18, 23, 66, 86

EFT (Electronic Funds Transfer), 84, 86

EIN (Employer Identification Number), 23,

29, 41

EITC (Earned Income Tax Credit), 55, 86

EITC (Earned Income Tax Credit) recertification, 86

Electronically Transmitted Documents

(ETD), 87

Electronic bulletin board, 9, 14

Electronic filing bulletin board, 9, 14

Electronic Filing Identification Number

(EFIN), 12, 18, 23, 66, 86

Electronic Funds Transfer (EFT), 84, 86

Electronic postmark, 21, 63–65, 86

Electronic Return File Specifications and 

Record Layouts for Individual Income Tax

Returns, 8, 16, 68–69, 87, 88

Electronic Return Originator. See ERO

(Electronic Return Originator)

Electronic signatures, 38–42

authorization, 39–40

for preparers and EROs, 40

sending, 42

Electronic submission of tax return, 43–44

Electronic Tax Administration Advisory

Committee (ETAAC), 87

Electronic Tax Administration (ETA), 87

Electronic Transmitter Identification

Number (ETIN), 18, 23, 56, 87

Employer Identification Number (EIN), 23

ERC (Error Reject Code Explanations), 15, 87

ERO (Electronic Return Originator), 8, 9, 12,

24, 27–55

balance due returns, 34–37

business considerations, 49–52

definitions, 27, 86

duties after submitting the return 

to the IRS, 44–49

employers offering IRS e-file as an

employee benefit, 42, 54

IRS sponsored volunteer programs,

52–54

obtaining, handling and processing tax

information from taxpayers, 28–32

origination, 27–28

refund returns, 32–34

safeguarding from abuse and 

fraud, 55

signing an electronic tax return, 38–42

submitting an electronic tax return,

43–44

Error Reject Code (ERC) explanations, 15, 87

Estimated Tax for Individuals, 35

ETAAC (Electronic Tax Administration

Advisory Committee), 87

ETA (Electronic Tax Administration), 87

ETD (Electronically Transmitted

Documents), 87

E
103

ETIN (Electronic Transmitter

Identification Number), 18, 23, 56, 87

Expulsion, 17, 76–78, 100

Extensions to file, 21, 34

Federal/State e-file, 11, 19–20, 22, 87

transmitting for, 58

Fees, 17, 33, 52

Filing Season Supplement for Authorized

IRS e-file Providers of Individual Income

Tax Returns, 7–8, 15–16, 20, 39, 46, 61, 87

Financial institution, 88

Financial Management Service (FMS),

34, 49, 85, 88

Fingerprint cards, 7, 10, 24, 95–96

Fingerprint check, 13

FMS (Financial Management Service),

34, 49, 85, 88

Foreign filer, 23

Form 2120, 39

Form 4852, 30

Form 4868, 34

Form 8283, 39

Form 8332, 39

Form 8379, 49

Form 8453, 19, 39, 40–41

Form 8633, 18, 94–95

revisions, 22–24

Form 8862, 86

Form 9325, 47

Form 9465, 37

Form 1040 Balance Due Payments, 35

Form 1040 ELF Program, 17

Form 1040-ES payments, 35

Form Field Exhibits, 15

Form Field Number, 88

Form 8453-OL, 19, 39

Form 4868 Payments, 35

Form 1099-R, 30, 31

Form Sequence (SEQ) Number, 88

Form 1040-V, 37

Form W-2, 30, 31

Form W-7, 88

Form W-2G, 30, 31

Form W-7P, 91

For-profit entity, 13

Fraud, 10, 29, 55, 82

Fraudulent return, 30, 88

Handbook for Authorized IRS e-file Providers

of Individual Income Tax Returns, 7–8,

14–15

Handbook for Electronic Return Originators

of Individual Income Tax Returns, 8

Headquarters, 26

Income Tax Preparer

definition, 79

Indirect filer, 88

Individual Taxpayer Identification

Numbers (ITIN), 20, 29, 88

Information to Claim Earned Income Tax

Credit After Disallowance, 86

Infractions, 88

level one, 77–78

level two, 78

level three, 78

Injured Spouse Claim and Allocation, 49

Installment Agreement Request, 37

Installment agreements, 37

Integrated file and pay, 36

Intermediate Service Provider, 9, 12, 18,

24, 66–68, 88

IRS e-file Program requirements,

66–67

identification number, 66, 92

program integrity, 68

responsibilities for participants in

On-Line Filing, 67

Internal Revenue Bulletin, 77

Internal Revenue Service

use of name, 74

Internet Protocol (IP) information, 59,

70, 89

Internet web sites, 9, 37, 59, 70, 89

http://www.irs.gov, 9, 10, 11

IP (Internet Protocol) information, 59,

70, 89

The IRS e-file Application Package, 7, 16

The IRS e-file Application Process, 94

IRS e-file for Tax Professionals, Software

Developers and Transmitters, 9, 89

IRS e-file logo, 74–75

IRS e-file Program, 7, 8, 9, 12

acceptance into, 16–17

administrative review, 80–82

advertising standards, 73–76

denial of participation in, 80–81

integrity, 68, 70

monitoring, 76–80

prevention of abuse and fraud, 82

protection from fraud, 28

requirements, 56–60

requirements for on-line filing, 73

requirements for safeguarding,

71–73

requirements of the Software 

Developer, 69

responsibilities of the Intermediate 

Service Provider, 67

responsibilities of the Software 

Developer, 69–70

safeguarding, 71–83

suspension from, 81–82

F

H

I
104

INDEX

IRS e-file Provider, 7

IRS e-file publications, 7–8

IRS Headquarters On-Line Filing Analyst, 26

IRS local news service, 9

IRS master file, 89

IRS telephone numbers, 23–24

ITIN (Individual Taxpayer Identification

Numbers), 20, 29, 88

Last known address, 31

Letter, revisions by, 23–24

Levels of Infractions (LOI), 77–78, 89

Licensing requirements, 13

LOI (Levels of Infractions), 77–78, 89

Marketing Tool Kit, 49–50, 73–74, 89

Memoranda of Agreement (MOA), 15, 89

Memoranda of Understanding (MOU), 15, 89

Misrepresentation, 17

MOA (Memoranda of Agreement), 15, 89

Monitoring, 76–80, 89

MOU (Memoranda of Understanding), 15, 89

Multiple Support Declaration, 39

Name control, 29, 74, 90

New business locations, 25

Non-Cash Charitable Contribution, 39

Non-standard information documents, 30

Non-substantive change, 29, 90

On-Line Filing

deadline, 19

definition, 12

of multiple paper documents, 19

reporting changes, 26

requirements, 56–60, 73

responsibilities of the intermediate 

service provider, 67

transmitter responsibilities, 58–60

On-line Software, 9, 10, 12, 18, 24, 68–70, 92

Origination of a tax return, 27–28, 90

Overpayment, 31

Paid preparer, 41

Paper signatures, 40–42

Paperwork Reduction Act (44 U.S.C. 3507), 83

Participants Acceptance Testing System. See

PATS

Partnership, 13, 24

Passwords, 25, 62

PATS (Participants Acceptance Testing

System), 18, 26, 60–62, 90

communications test, 61, 90

definition, 60

new transmitters, 62

passwords, 62

transmitters, 61

Pay

by check, 37

by installment agreement, 37

by phone, 36

via Internet, 37

Payment types, 35–36

Payment Voucher, 37

Penalties, 79–80

Personal Identification Numbers (PIN), 38

Pilot programs, 15, 90

PIN (Personal Identification Numbers), 38

L

M

N

O

P
105

Postmark, electronic, 21, 63–65, 86

Potentially abusive return, 90–91

Preparer’s Tax Identification Number

(PTIN), 91

Principal, 13–14

Professional status, 24

Protocol, 59, 70, 89

Provider, 14

PTIN (Preparer’s Tax Identification

Number), 91

Publication 1345, 7, 8–9, 14–15

Publication 1346, 8, 16, 68–69, 87, 88

Publication 1436, 61

Publication 3112, 7, 16, 94

Publication 1345A, 7–8, 15–16, 20, 39,

46, 61, 87

Publication Schedule, 16

RAL (Refund Anticipation Loans), 33,

50–52, 72, 91

Record keeping requirements, 44–45, 83

Refund Anticipation Loans (RAL), 33,

50–52, 72, 91

Refund cycle, 91

Refund returns, 32–34

Refunds, 32–34

delays, 48

direct deposit, 32–33

non-receipt, 31–32, 34

offsets, 49

Reject codes, 60

Rejected returns

definition, 22

resubmission, 45

Release of Claim to Exemption for Children

of Divorced or Separated Parents, 39

Reprimand, 76–78, 1000

Request for Agreement (RFA) process,

85, 91

Request for Procurement (RFP), 91

Requirements of Participants in the Form

1040 On-Line Filing Program, 8

Requirements of Participants in the IRS 

e-file Program for Individual Income Tax

Returns, 8

Residency requirements, 13

Responsible Official, 13–14, 14, 23, 24,

91–92

Resubmission of rejected tax return, 45

Return eligibility, 20–21

Return preparer penalties, 79–80

Revenue procedure 98-50, 8, 14

Revenue procedure 98-51, 8, 14

Revenue procedure 2000-31, 8, 14, 71,

97–100

Revenue procedures, 14–16, 92

Revenue protection, 92

Revisions to Form 8633, 15

RFA (Request for Agreement Process),

85, 91

RFP (Request for Procurement), 91

Routing Transit Number (RTN), 35, 92

RTN (Routing Transit Number), 35, 92

Sanctions, 15, 77, 92

SBIN (Service Bureau Identification

Number), 66, 92

Schedule C, 31

Schedule C-EZ, 31

Self-select PIN, 39

Selling, transferring or discontinuing an

IRS e-file business, 25

SEQ (Form Sequence Number), 88

Sequence numbers, 88

Service Bureau. See Intermediate Service

Provider

Service Bureau Identification Number

(SBIN), 66, 92

Signature authorization, 21, 39–40

Signing returns, 21, 38–42

Social Security Administration (SSA), 29

Social Security Number (SSN), 29

Software, 9, 10, 12, 18, 24, 68–70, 92

Software Developer, 9, 10, 12, 18, 24, 

68–70, 92

IRS e-file Program requirements, 69

Sole proprietorship, 13, 23

SSA (Social Security Administration), 29

SSN (Social Security Number), 29

State tax returns, 11, 19–20, 22, 87

Stockpiling, 92–93

Suitability, 13, 92

Suitability check, 18, 78–79, 96

Suspension, 17, 92

Tax compliance, 13

Tax Counseling for the Elderly (TCE), 42,

52

Tax forms committee, 83

Taxpayer, 12

addresses, 31

obtaining, handling and processing

tax information from, 28–32

paper signatures, 41

providing information to, 45

Taxpayer Assistance Centers, 42, 52–53

Taxpayer Identification Numbers

(TINS), 20, 29–30

Tax Professionals, 9, 40

TCE (Tax Counseling for the Elderly), 42,

52

R

S

T
106

INDEX

Telephone, revisions by, 23–24

TeleTax, 10, 47–48, 92

Test Package for Electronic Filers of Individual

Income Tax Returns, 61

Timely filed returns, 21–22

TINs (Taxpayer Identification Numbers)

verifying, confirmation of, 20, 29–30

TOP (Treasury Offset Program), 92

Transmission, 58–60

Transmitter, 9, 12, 21–22, 24, 56–65, 92

IRS e-file Program requirements, 56–60

electronic postmark, 21, 63–65, 86

new, 63

PATS testing, 60–62

program integrity, 65

Treasury Department Circular No. 230 (31

C.F.R. Part 10), 74

Treasury Offset Program (TOP), 92

Unauthorized disclosure, 65, 68, 99

Unethical practices, 17

U.S. Individual Income Tax Declaration for an

IRS e-file On-Line Return, 19, 40–41

Verifying TINS, 29–30

VITA (Volunteer Income Tax Assistance), 

42, 52

Volunteer Income Tax Assistance (VITA), 

42, 52

Volunteer programs sponsor, 42, 52–54

Warning, 92

Written reprimand, 76–78, 100

U

V

W

Handbook For Authorized IRS e-file

Providers ofIndividualIncome TaxReturns

Revenue Procedure 2000-31 Inside

(See Appendix III)