CIO 700-Day Plan IO 700-Day Plan

Improving delivery of IM/IT services... mproving delivery of IM/IT services...

March 2007 arch 2007

 Ready Ready

 Relevant Relevant

 Reliable Reliable

Responsive esponsive

US Army Corps of Engineers S Army Corps of Engineers 

enterprise-wide nterprise-wide
 Vision Mission Vision Mission

Migrate from a highly decentralized service model 

to a world-class enterprise-wide information 

technology environment that allows easy, reliable 

access to critical information and business 

intelligence anytime...anyplace in the world.

Serve as the primary architect, administrator, and 

steward of the US Army Corps of Engineers (USACE) 

Information Management/Information Technology 

(IM/IT) Program; adding value in executing the Corps 

mission, effi ciently applying information technology 

and leveraging corporate information resources to 

enable standard business practices and optimizing 

USACE mission effectiveness.

 A Message from the Director of 

 Corporate Information Corporate Information Corporate Information

will transition from a highly decentralized iti f hi hl d t li d

vice model to one that leverages the benefi ts of 

enterprise service delivery at the national, regional, and

local levels. This new paradigm will allow USACE to 

take advantage of the expertise and experience of its entire 

IM/IT community, providing a more cost-effective way of 

aligning technology and information services to support the 

USACE strategic direction.

As USACE changes, we must also change our current 

methods for delivering IM/IT products and services to our 

customers. USACE can not afford to sustain the current 

IM/IT institutional practices. The existing distributed 

model duplicates products and services and has widely 

varied service levels. Our current processes do not offer 

opportunities for economies of scale that we could realize.

Consequently, we must move away from each location 

contracting independently for the same commercial service. 

We must also work to discontinue duplicative services at 

every location. Instead, our focus should be on ensuring 

each location receives all required services at an acceptable 

service level. 

To be successful we must:

• Improve products and services for our customers 

• Transform to an enterprise-wide service model 

with customer-focused service levels

• Ensure that USACE information and systems are 

reliable, available, and secure in order to sustain 

USACE information superiority

• Achieve desired mission outcomes through 

the continuous improvement in the selection, 

management and evaluation of IT investments

• Implement a single enterprise quality 

management system 

We will also continue to develop a professionally certifi ed 

staff that meets government standards. We will align 

ourselves with industry’s best business practices in 

specialty areas of contracting, capital planning, project 

management and information technology.

The transition to this new enterprise service delivery 

model will be challenging for USACE. The Directorate 

of Corporate Information is committed to ensuring that 

all individuals receive a high level of IM/IT services they 

require to accomplish their mission. I ask for your support 

in making this revolutionary transformation a success.

 Director of Corporate Information 

 W

2 CIO 700-Day Plan IO 700-Day Plan
 The CIO 700-Day Plan The CIO 700-Day Plan

USACE is transforming and

mproving engineering services

by creating virtual teams, the

Directorate of Corporate Information 

(CECI) is transitioning from a highly 

decentralized service model to an 

enterprise service model. 

This new model allows USACE 

to take advantage of the expertise 

and experience of its entire IM/

IT community, unrestrictive of 

organizational and geographical 

boundaries. It provides a more costeffective way of aligning technology 

and information services to support the 

USACE strategic direction.

Our intent is to establish a standards-based, 

enterprise-wide environment that fully 

leverages IM/IT products and services 

which best supports each organization 

within the Corps. We strive for maximum 

interoperability, technology innovation, 

systems modernization, information security, 

and to facilitate knowledge sharing. 

IM/IT transformation will include fresh 

approaches to:

• Establishing and monitoring customer service 

levels

• Standardizing business processes 

• Institutionalizing the Corps Enterprise 

Architecture (CeA)

• Establishing a standard software engineering 

process

• Establishing a systems testing and evaluation 

methodology 

• Strengthening IM/IT oversight and 

accountability 

• Partnering with customers 

CIO 700-Day Plan IO 700-Day Plan 3

A
Focus Area 1: ocus Area 1: Enterprise Service Model nterprise Service Model

Transform to an enterprise-wide service model with ransform to an enterprise-wide service model with 

customer-focused service levels. ustomer-focused service levels.

USACE is transforming locally-based business processes 

into a standard set of enterprise business processes. This 

will more fully integrate services common to its Districts, 

Divisions, Laboratories, and Field Operating Activities. 

The current USACE model of providing predominately 

decentralized IM/IT products and services must change into 

a more effi cient and cost-effective enterprise-wide IM/IT 

service model. This will better support emerging business 

requirements and ensure continued mission success. 

The Directorate of Corporate Information (CECI) will 

establish a standards-based enterprise-wide environment 

that fully leverages IM/IT products and services that best 

support each organization within the Corps. We will 

strive for maximum 

interoperability, 

technology innovation, 

systems modernization, 

information security, 

and facilitating 

knowledge sharing. 

We will deliver IM/

IT services on an 

enterprise-wide basis, 

with customer-focused 

service levels.

• Modernized the high speed enterprise-wide data

communications network connecting all local 

District and Division offi ces with two USACE 

centralized data-processing centers

• Established an enterprise-wide customer-based, 

working group to develop and sustain the Corps 

Enterprise Architecture (CeA) 

• Developed enterprise-wide licenses to acquire 

corporate software needed to support core business 

processes (e.g.., Bentley engineering software, 

ORACLE database software, Microsoft desktop/

server software)

• Acquired and implemented enterprise-wide 

collaboration tools (e.g., Groove and ProjectWise) 

to facilitate virtual teaming and Communities 

of Practice activities in support of the USACE 

Strategic Business Plan

• Expanded the role of the Corps of Engineers 

Enterprise Information System (CEEIS) 

Confi guration Control Board 

• Implemented a robust enterprise-wide information 

assurance program to protect all USACE 

information resources in support of the Army’s 

Global War on Terrorism efforts.

• Developed a single Internet gateway maximizing 

the security of information resources while creating 

a standard website template to better facilitate 

access of USACE information by the public

• Enable easy, reliable access to critical information

and business intelligence anytime, anyplace

• Expand enterprise network capacity to meet 

growing mission demands

• Enhance and expand virtual teaming and 

collaboration

• Extend the enterprise management of all USACE 

IM/IT assets down to the desktop level

• Implement a secure single sign-on capability

• Transition all approved USACE automated 

information systems to a standard set of hardware 

and software

• Establish an enterprise-level test and evaluation 

capability and apply to all proposed upgrades and 

changes to USACE assets before placing them into 

full-scale production

• Seek and implement emerging technologies and 

improved processes for possible implementation 

across the enterprise

• Institutionalize the use of enterprise-wide IM/IT 

contracts 

• Develop and implement a USACE-wide library 

services delivery model

• Stand up and institutionalize an enterprise data 

warehouse

• Develop an enterprise approach to Electronic 

Document Management

Major Accomplishments Way Ahead Major Accomplishments Way Ahead

4 CIO 700-Day Plan IO 700-Day Plan
Focus Area 2: ocus Area 2: Information Security nformation Security

Ensure that USACE information and systems are reliable, available, nsure that USACE information and systems are reliable, available, 

and secure in order to protect USACE information superiority. nd secure in order to protect USACE information superiority.

We will ensure the reliability, availability, and 

integrity of USACE information, information 

systems, communications, and critical IT 

infrastructure. We will protect and secure USACE 

mission-critical capabilities against unauthorized 

use, attacks or destruction of data. 

USACE information assurance will address the 

integrity, confi dentiality, authenticity, timeliness 

of our data and information. We will secure and 

protect our IT infrastructure and information 

assets providing maximum accessibility without 

undue restrictions to users, customers, partners, 

stakeholders, and citizens.

 Major 

Accomplishments • Developed active collaboration within the IA 

Community of Practice 

• Established an Enterprise Information 

Assurance Program

• Achieved security accreditation at 98.6% for 

our networks and 88.5% for our applications, in 

accordance with Army and DOD policy

• Created enterprise-wide visibility of IAVA 

compliance and IA Training

• Implemented a defense-in-depth 10-layer 

network security model architecture

• Promote and adopt best Information Assurance

business practices

• Establish and administer a Supervisory Control and 

Data Acquisition (SCADA) security policy

• Establish an enterprise-wide Information Assurance 

user education program

• Continue expansion of the USACE spectrum of 

Defense-in-Depth for its information infrastructure 

beginning with the desktop and ending in the 

processing centers

 Way Ahead Way Ahead

• Εstablish a single security accreditation authority 

for the expanded enterprise network and its 

applications 

• Implement Two Factor Authentication for user 

access 

• Expand Intrusion Detection Systems infrastructure 

to all sites 

• Implement a Digital Rights Management Program. 

• Deploy Internet Protocol version 6 (IPv6)

CIO 700-Day Plan IO 700-Day Plan 5
Focus Area 3: ocus Area 3: 

As we move forward, we must become more familiar 

with our customers and stakeholders business and 

mission processes. We must transition from being 

strict information technologists, to becoming business 

enablers and facilitators. 

The Directorate of Corporate Information (CECI) 

will further expand its oversight and management 

capabilities. CECI will fully implement an 

Information Technology (IT) Capital Planning and 

Investment Management (CPIM) Process at both 

the Headquarters and Regional levels. The CPIM 

process will allow USACE’s mission leaders to meet 

their needs by directly participating in the selection, 

management and evaluation of IT investments. 

CECI will also fully incorporate the CPIM process’s 

use of the USACE Corps Enterprise Architecture 

(CeA) as the framework to validate and prioritize 

IT requirements. CECI will also fully integrate the 

Capital Planning and Investment Management process 

with the budget and funding decision process. 

IT Capital Planning and IT Capital Planning and 

Achieve desired mission outcomes through continuous improvement chieve desired mission outcomes through continuous improvement

in the selection, management and evaluation of IT investments. n the selection, management and evaluation of IT investments.

• Published Engineer

Regulation ER 25-1-106, 

Information Technology 

Capital Planning and 

Investment Management. 

• Institutionalized an 

enterprise-wide IT 

investment portfolio system.

• Achieved successful DA/

DoD certifi cation of IT 

projects

• Work closely with functional proponents to

integrate, consolidate or eliminate redundant 

and non-value added automated information 

systems

• Develop a professionally certifi ed CECI staff 

in Project Management

• Encourage AIS Functional Proponents to seek 

and gain certifi cation in Project Management

• Institutionalize the Capital Planning and 

Investment Management Process as the fi rst 

step of any AIS funding budget cycle

• Establish USACE-wide policy for project 

management oversight of all IT investments 

in accordance with Offi ce of Management and 

Budget Circular A-11 

• Evaluate potential alternative IT investment 

portfolio tools for possible replacement of the 

current USACE IT investment portfolio system

• Incorporate the CeA into as an integral 

component of the Capital Planning and 

Investment Management process

• Fully integrate the USACE Capital Planning 

and Investment Management Process with 

OMB, DoD and Army investment portfolio 

processes

Major Accomplishments Major Accomplishments 

 Way Ahead

6 CIO 700-Day Plan IO 700-Day Plan
Focus Area 4: ocus Area 4: Quality Management uality Management

An enterprise-wide Quality 

Management Program to include 

standard processes, procedures 

and an automated information 

system is critical to ensure the 

successful execution of USACE 

Information Management and 

Information Technology (IM/IT) 

services. CECI will establish, 

embrace and institutionalize this 

program to fully measure the 

performance of all IM/IT services; 

provide an interactive feedback mechanism to customers; 

and identify opportunities 

to incorporate best business 

practices. This Focus area will 

also address professionalism 

through certifi cation of employees 

in various aspects of providing IM/

IT services, such as Information 

Assurance, contract management 

and project management.

Implement a single enterprise quality management program. mplement a single enterprise quality management program.

• Performed an initial Enterprise Level Customer

Satisfaction Survey resulting in a baseline for 

future performance evaluations

• Employees acquired Professional Certifi cations 

in such areas as Contracting, Project 

Management, Chief Information Offi cer, and 

Information Assurance

• Developed Standard Business Practices using 

ISO 9001 quality standard methodology

• Enhanced the integration of software 

and hardware into the Corps Enterprise 

Architecture through systems testing

• Established an Enterprise Level Radio 

Frequency Quality Management Program

• Established an Information Assurance 

Vulnerability Quality Measurement Program

• Develop a professionally certifi ed CECI staff 

in Project Management

• Encourage AIS Functional Proponents to seek 

and gain certifi cation in Project Management

• Identify and implement customer-driven 

service levels that will successfully meet local 

requirements

• Perform continuous customer satisfaction 

surveys to gauge the quality of enterprise 

services 

• Implement an Enterprise-wide Quality 

Management Program 

• Mandate Professional Certifi cations with 

emphasis in the Contracting, Information 

Assurance, Project Management and Chief 

Information Offi cer arenas

• Utilize USACE’s P2 for the management of 

IM/IT and AIS projects 

• Continue to apply ISO 9001 and Lean Six 

Sigma quality principles in the development 

and implementation of standard business 

practices

• Expand Systems Testing and Evaluation 

efforts of all software, hardware, and corporate 

automated information systems

Major Accomplishments Major Accomplishments 

 Way Ahead

CIO 700-Day Plan IO 700-Day Plan 7
way ahead will demand that we stretch from our comfort 

nes. I am confident you will think of the road ahead as

a journey filled with exciting new ideas and opportunities. I 

ask all IM/IT staff members, our partner contractors and our 

customers for your help and support. Execution of this plan has 

critical consequences for the Corps’ transformation --- “operate 

as One Corps, delivering quality goods and services”. Please 

join me in making this transformation to a more efficient and 

effective IM/IT enterprise team. 

 Wilbert Berrios

 Director of Corporate Information 

T

 Closing Thoughts Closing Thoughts

For more information, please contact the CIO at:

 http://eportal.usace.army.mil

 EP 25-1-104, March 2007